Thumbtack Reviews

Complete waste of time. I needed a second opinion on a pest control job so I posted a request, then a few minutes later, my account is deactivated. I emailed them asking why and they said my account was deactivated for violating their terms of service and reactivation will not be considered. What a joke. How can they make money if they randomly deactivate their legitimate users? They also charge way too much for the pros to contact customers. I've used them a few times but I'll never use them again.

Thumbtack is a Rip Off. You can contact prospective customers for FREE, BUT when/if the customer replies back to your offer (either YES or NO) you are charged LARGE amounts. A customer responded back to an offer I made, simply to tell me that she was already working with someone else. Thumbtack hit me with a $9.84 fee. I contacted Thumbtack to dispute this charge, but they only agreed to give me a CREDIT. So guess what? Eventually they would have still get my $9.84. They refused to refund my money to my card, unless I Deactivated my account. Then the agent who assisted me was rude, nonchalant, and careless. Goodbye Thumbtack!!!

If you are a contractor think of using Thumbtack for leads I highly recommend you don't. Their leads are misleading and they charge you $15 to $20 for terrible leads. Terrible leads include customers from out of town asking for help over the phone when you physically have to be there to do the work. Thumbtack does have an option for the customer to click on saying the work is done of over the phone, but the customers don't understand you have to pay for this lead if it turns out that it can't be done over the phone. Recently Thumbtack removed my availability hours so now I have to pay $15 to let each customer know if my hours correspond with their time frame. This is a huge scam and if you complain you will get a canned response from Thumbtack that does not address you problem. I have deactivated my account.

I don’t really recommend to pros to work with this website. This people don’t take care of your business is easy to someone complain about you and Thumbtack team in charge to help you. They don’t take time to do a good investigation. Doesn’t matter you sent they proofs... Jay Electric doesn’t want work any more with you.

Don't waste your time, efforts and money on such crap.... People who work there they don't care about nothing. If you have issue with smth be sure nobody will help you and they simply take off your money. Worst experience with such platforms. Avoid it!

We found a contractor through Thumbtack’s. Paid the guy whom did not complete his job. We reported to Thumbtack’s immediately! We end up with a Lien from the city on our property a few months later. We Reached out to Thumbtack’s again. They claimed that they are not responsible for crooked contractors on their site???

I dont know where to start. After scrolling through and reading the mountain of 1-star reviews I have a little more peace. That being said. Thumbtack will treat you like trash. I have paid $1300 in lead fees since early October and have generated 38, 5 star reviews. Which means absolutely nothing to them. As of late, I have been getting a lot "Leads" that go no where or the customer wont respond. Their customer support is horrible. Absolutely refusing to refund any lead fees for any reason. Doesn’t matter if the customer messaged 20 people, charged each person $20, and had no intention of hiring. You will not be refunded.

I just wasted twenty minutes of my life with ThumbTack "customer service" and still, the mission was NOT accomplished. Earlier today I made request for a service and in that request I included some personal information relevant to that project. Later in the day I received an email telling me the specific service provider that I requested was not available. No problem...I'm a patient person. I will wait. Not Thumbtack....They blasted my information to lord knows how many other service providers saying "this guy needs help"!

I have been with Thumbtack now for almost a year. I have encountered nothing but problems with them from the get-go between them committing fraudulent use against my card to allowing their consumers to people that use their sites to find cleaner such as myself the ability to get away with scamming the site and scamming us. Now I just found out that because of things that happened three months ago because of their mistake they no longer want to do business with me and have closed out my account with no apparent reason. Tell everybody that you know to stay away from Thumbtack. There are fraud. They are fake. They are phony. Do not go to Thumbtack. Tell everybody to stay away from them because all you're going to do is waste your time and your money and it's not worth it. I hope this company goes out of business with everything that they have done to me and others.

This company may be good for customers, but if you're using this company as a pro, as in you're offering a service, it's absolutely non sense. You will spend $90 to make $100. EVERY single time you receive a message from a potential client, your debit card is immediately charged, and the potential client can choose someone else, you're still out that $10-$20 PER message. Most clients send messages to several pros to know their options, so there a LOT of money being generated for Thumbtack at the pro's expense by the clients actions.

Tony ** is the Picasso of the upholstery trade. He reupholstered damaged dining and bar chairs so beautifully they look like new and will serve for many more years. He is professional, prompt, prices are very fair, and the quality of the work is excellent.

It seemed like a good deal that you pay for leads rather than traditional advertising where much of money used is ignored or glazed over. But it isn't a good deal at all. They find new ways to "find" you leads and to charge you. However you get so little business from it. The cost per lead starts to add up, especially when so few actually start to follow through. But even that doesn't mean new business or clients.

I specifically asked for resume writers who could meet in person. All who replied sent generic invites along with generic responses to what needed improving on my resume via remote connection. The 3 that I tried to get assistance did nothing but state their cost/rate and state that they only worked remotely. So, why do writers respond if they don't work in person? IDK. But it has wasted a little of my time, which is not what I signed up with Thumbtack for.

Anyone who uses Thumbtack to find people to do work around your house need to know the following: If you have an 1800 sqft. 3 Bedroom 3 Bath Home, but only need Laundry done... don't put 3 Bedrooms and 3 Baths in the options you select from! - This is how they charge the people on their site! - No one wants to pay $38 to do laundry when the amount they are paid may be less than that... Put the lowest amount possible and leave exactly how big the house is and what you need in the message area that you send them.

Thumbtack so far hasn’t been a good way of getting jobs for me, They been charging me for their leads - “exact match” they say and I haven’t even talk to a real people. Even if you try to give an estimate the information they give you is very poor, How can they let somebody try to get a pro with that info. Of course I would like to get a refund..

"THIS SERVICE SUCKS". They will suck your bank acount.. I wouldn’t n't recommend it to anybody.. I been paying for Leads. It makes me think that it is a community doing the scam.. How could you give and estimate if they give you very poor information..

I started using Thumbtack as a Pro back in this summer and was a bit wary of paying for leads to potential customers before even getting any work. I paid for a few leads and then got hired and seemed like it was indeed a good deal. I even convinced friends and colleagues that it was a better deal than paying to advertise where you're not even necessarily reaching people. I'm for sure backtracking now because after only a few successful paid jobs (none since July! 5 months!) I've been paying for "leads" that go nowhere.

Scammers!!!! Stay a way from them!!! I use their service as a contractor, I have nothing to say but... run away from them as far as possible. Zero stars, you will spend more making zero...run just run.

I signed up to Thumbtack to check it out and realized they didn’t have enough information on jobs they had. I looked a total of probably 10 times and still not enough info on jobs so I stopped looking at the app and for some reason I looked at credit card statement and they helped themselves out to my credit card. I didn’t even talk to a single customer and that’s good enough for them. If you have app on phone that’s good enough to charge your card.

I hired who I thought was a bona fide professional private investigator off of Thumbtack. It turns out that I paid the private eye all the money thinking I was protected against any scams by Thumbtack's money back guarantee. I sent $1000 to an online scammer off of thumbtack. When I contacted Thumbtack there was nothing they could do to get my money back. All they did was deactivate William **’s account from USK9TASKFORCE. He will take your money and you will receive nothing in return for money put out there and Thumbtack will not protect you or refund you. I would advise everyone to stay away from this platform as it just cannot be trusted at this time.

Thumbtack is getting worse and worse. I started with them when they first began, many years ago. I had pretty good success, gained a lot of 5 star reviews (over 50). I've been in business for 25 years and Thumbtack was definetly one of the better lead generator services. Price per lead was fair, and if you got a fake lead or a dud, you didn't mind. Then the price increases started. Then the amount of pros who could purchase the lead started. $45.00 or more for a lead, sold to 15 contractors...NO GOOD !! So I started backing off from using them. I'd check my profile a few times a week. I'd still add photos of my work. I became top pro for 2 years in a row also. About 5 or so years ago I took a background check, and paid for it, so i could have the badge on my profile. I passed.

I have had over $450 in unusable leads in the last 2 months. A potential customer will contact me and I always reply immediately, then never get another response again. Not sure if their software is broken or they are not vetting their customers well enough. I contacted their customer service and they refused to even refund a single lead. Looks like I will be moving to a competitor.

It's really sad that Thumbtack is ruining people's lives! I have been with them since 2011 and now I will be kicked off the website, unable to use all of the 5 star reviews I have obtained during the last 7 years (meaning it was all for nothing!) If, I don't pass their Background Check. This should have been required when I signed up and I would have went in another direction. How can they force this on someone who has been with them from day 1, since they began!?

After reading all the 1 star reviews, I can relate. They deactivated my account over a fake 5 star review from someone I do not even know. They tell you to get friends and family to leave you reviews which sounded shady. That's fake information they encourage. Now a fake review and this? Stay away, I only wished I would have read their reviews first.

I have been using them for a few years and have an impeccable record and many 4 and 5 star reviews. When I asked them if they would filter my leads to not be a particular kind (I do photography) they said they cannot do that so I told them I would have to decline to photograph a particular kind of wedding and they immediately deactivated me and refuses to even consider reinstatement or let me open another account of a different type and not photograph weddings. They love to practice discrimination in reverse. After a few years I can say they cater more to the customer (who pays nothing) than the vendor who pays for the leads and are the ones who keep them in business. Their employees also have been known to create fake leads to get you to answer and then have to pay with no refunds. Total scam of a business who practices discrimination against the vendor who has any religious or integrity convictions.

I gave them plenty of occasions to fix the lie. They let a client (probably a scammer or fake account) tell about my business. He left a 1-star review after he lied about hiring me. He said he "hired" me, and he never did, I never got paid. I never even knew his name. I just told him I wasn't doing the type of work he required but Thumbtack trusted him and with no prove confirmed that I was "hired by him" (that is not true and when asked them to show me prove they said they don't need any) and consequentially he was able to review me one start!

Thumbtack charges a ridiculous fee to bring leads to vendors whom pay them regardless of the booking. Pros/vendors gets charged for Customers who dont even respond to the quote. These customers are on a shopping spree and the pros have to suffer. The more pros a customer picks, the more Thumbtack gets paid. Who knows if these customers are even real. Thumbtack could have their people create fake accounts and charge the vendors for it. They charge $20+ for each lead. They dont bring justice to pros when there is a dispute. They would take the customer’s side. Bottom line, not a good website for vendors.

I used Thumbtack twice in the past for Apt cleaning. I hired a very reliable and thorough company. Unfortunately they must have terminated their business as their phone was disconnected. I hired a new service with excellent reviews. When they were done I felt like I was pressured to give a 5 star review. I was told I had to do it right away. Also they used my cleaning products without telling me and took it with them. Also I saw scum on the kitchen floor. I had to remop the kitchen and bathroom 3 times to finally get it cleaned. They cleaned the carpet and the stains are now coming thru. So I will have to have them redone in a month or two with a professional.

Thumbtack was a good experience for about 1 week. They were responsive with issues and made changes or added incentives to make up for shortfalls. Starting week 2 they removed one of my reviews and would not tell me why (I still can't understand this, it makes no sense to me). At the end of week 2 I had a customer who was angry because I showed up on a search that was well outside my set operating area and I would have to charge for travel. I even suggested that the person search for a handyman within her area instead of using me. Her response was to call me a crook and leave me a 2 star review. I asked Thumbtack to remove the review and to report the customer so she would not ruin business for more people and they refused. Again, not a good representation to either the pro or the customer. I will be using a different service for leads now.

Thumbtack keeps changing their fees and how they charge fees. You get charged for leads that are not in your area and for leads that lead nowhere. It is a waste of money. Do not use them. Probably fake leads to take your money.

These guys are the worst of the worst. AS a contractor providing services, you've to always keep an eye (every week) to make sure they don't rip you off. The charges for leads are ridiculous. Many of them are fake leads where the account names keep changing and you see ghost charges for leads you never got or even never responded. When they see you're not paying attention to one or two scams, they will send more charges to your credit card. Very dishonest practice and they only reason they're in business they get cheap inconsiderate customers who don't care about hard working small businesses and mom and pop shops. People should stop supporting scums like this and directly reach out to businesses on google or yelp and work with them. Thumbtack scammed us out of $$$$. We're still trying to get back through our banks and other means.

Robert sheetrocked, taped and textured new construction in my basement. A room, 12X12 and an 45 ft wall were completed. He worked efficiently and with great detail resulting in exceptional outcome. He had great suggestions and innovative ideas. Rob also showed up reliably to work on this project.

This is a company that will offer leads for lessons by professional tutors. This is their tag line on their web-site: When you need to hire someone – a landscaper, a DJ, anyone – Thumbtack finds them for you for free. This is not true. There is a charge for every lead a tutor may receive. As a professional private tutor, I subscribed to their program for about two years. They claim that if you quote for a prospective student and the student responds to you; whether you get the job you (as the tutor) or not you are responsible for paying for the lead. If you do not respond to the prospective student while they have sent you the lead the company still charges you for the lead. I have had to call my credit card company in the past three months because I was charged for leads where I never spoke with or emailed a prospective student.

WORST APP EVER !!! THIEVES!!! I was in the app as a contractor for about a month. They charged a ridiculous amount of money for leads. The leads lead to 0 jobs !!! Do not give these people your credit card information!!!

Welcoming, to say the least. However, there are indications that this company was founded on fraudulent activity. Firstly, they advertise and market themselves as a great way to get into the services market and establish yourself in your local market. However, there are a few roadblocks that you'll come across after the joys and grandiosities of such an opportunity bear the fruits and ambitions to succeed. Example, you'll need three customer reviews before using their lead referrals, and they Ponzi your entry such that you'll have to get leads yourself first, a deal breaker if you're new in the market and establishing yourself online with a budget, as most fraudulent online marketing and lead referral companies work.

You pricing on leads is overpriced. Your "CLIENTS/PROS" are the reason you are in business because we use your services to find our own clients. However, I do not believe we should be charged unless we are hired by the clients on Thumbtack. It isn't fair that a client can ask multiple PROS for quotes and we are all charged but only one is hired. Charge the PRO who is actually hired not everyone involved. It isn't fair and a BIG reason other Pros have told me they leave and go to your competitors sites. Also, Please change your charging strategy for lawn care. Most lawns are 25-35 dollars per mow. It isn't fair to charge a PRO 3-7 dollars. That leaves us no money for profit after we cover overhead especially if we don't get the job but you still charged us.

I wanted to request a specific “pro.” I spent time setting up my profile, then sent detailed info to the “pro” about who we are and what we’re looking for, only to receive a short message saying “pro unavailable.” It is not clear if there was a scheduling conflict, which we could have worked out. Basically zero communication from the “pro.”

Thumbtack is great for those who are looking for a contractor. Unfortunately a contractor and I had a misunderstanding and I posted a negative review for the company. I edited my review (which you can only do once apparently) before talking to the business owner. I found out he was in the hospital and therefore missed our appointment. They rescheduled and came out to cut down some trees and did amazing work. I called/emailed Thumbtack asking them to let me re-edit my review and they keep denying my request. This is absolutely unnecessary. I am trying to make things right for a business that provided excellent service. Fix your policy!!

Was impressed with the speediness of the original contact, keeping the original appointment, even starting the job as contracted and finishing the same. At a glance, the job is beautiful. Then the flaws started to show. My ceramic floor was peeling due to something that was put on the floor that began peeling when wet. There is a gaping hole underneath the bathroom vanity that, unless you get on your knees and look, you would not see. Had to paint one end of the bathroom door because only the front and back of the door and the other end where the hardware goes was painted.

This has been the worst experience we have ever dealt with being a pro. They absolutely do not care at all about the pros. They make it extremely easy for customers to scam pros, take advantage of pros, and they do nothing to help or protect the pros whatsoever. They just keep finding ways to take your money. When you call they pacify you and do nothing to help. If a customer makes a complaint they don't try to contact you at all to get both sides. They just completely deactivate your account???

Thumbtack is a marketing service, not a provider of tax preparation, window installation, or anything else. So, if someone reviews the services they received, one must understand that is a review of a company using Thumbtack. You have good companies, bad companies, and some in-between. Thumbtack is happy to take the money of any pro who wants to use its site. You should evaluate the pro by looking at their website, qualifications and reviews, outside of Thumbtack.

I once responded to a lead that Thumbtack provided. The lead was ok. He paid a non-refundable deposit and he was calling me names via emails and leaving degrading remarks (even after I issued a full-refund). Thumbtack allowed his condescending remarks on my profile for all to view instead banning this customer. I found Thumbtack unprofessional to say the least.

I was a pro on Thumbtack for a few months and I was already pretty skeptical of their practices from previous reviews, but I thought I’d give it a shot since I’d pay a few dollars for a potential lead. I had several suggested leads coming in a few times per day, but rarely did I bite the bait. Eventually I think they got tired of me passing up leads I didn’t feel fit my target client criteria, so I believe they sent a fake lead (bot) to me who seemed interested but too politically correct to sound real. It was just different than all the many clients I talk to on a day to day basis. We exchanged messages and he eventually told me he’d get back to me later in the day. Out of nowhere he says he changes his mind, once I had already been charged $13.00. I immediately closed my account. My suggestion is to find leads through previous customers and find leads in person. There is just no trace of fraudulent activity online.

I used a tax consultant, a sprinkler guy & an appliance repair guy from Thumbtack & finally learned my lesson. Do not use this site! There are more con artists than legit service providers. They over charge and under deliver every time. I was in a pinch & needed several things done quickly. My reward was inflated prices & poor quality service. Avoid this site at all costs!

Only 1 pro answered me directly and said he wanted to set up a time for a call. I answered him with my number and a time to call and followed up with a text message, but never heard back from him. 3 pros answered that they were not available and no one else responded. I had to hire someone from Home Advisor, reluctantly.

I signed up as a "pro" meaning I am the one who would be doing the jobs. They charge you up to 35-40% of the price of the quote. But they do this to every pro that sends that quote. And it you have notifications on and have an exact match they automatically charge you some outrageous fee! You must pay this amount regardless of getting the jobs. I clean home so accepting jobs of all kinds is necessary and every pro on there does the same. Who knows how many pros are gouged by hitting an exact match! And there is no outside investigation of Thumbtack to check and see if their company uses bots to answer your quote. Which if they answer you're charged a fee.

I contacted Thumbtack in early Sept' 2019 to get quotes from Pros to do a small inside remodeling project in our home. I offered quote opportunities to 4 pros and got zip, nothing, no responses at all. I will NEVER use this site again as it is a bogus site. Dave in Surprise, AZ

I tried to hire someone to do my lawn and maintenance, every email that I get states that the professional is unavailable. They show they have 10 to 15 Professionals in my area but not one of them has called me or sent a quote. I started requesting a quote over a week ago. After reading the reviews looks like the professionals don't want to answer because they get charged.

For context, I'm a professional who owns a commercial video production company. I was contacted via phone by a sales representative for Thumbtack asking me if I wanted to try out their "new" lead generation process (before, professionals would have to send proposals to a prospect when a notification would pop up about a potential job). With the new way, the consumers would now contact the professional if their search for service matched the professional's profile.

We're pro. We've been with Thumbtack for years now. They have app but it doesn't have all basic functions. They don't have live chat to help with tech support. We've emailed to Thumbtack Customer Care several times but have never heard back. We brought up lots of tech issues and haven't seen much improvements. It'll be time for us to move on.

This company is notorious for sending contractors fake leads in order to generate revenue. Even leads who accept your price quote, and only choose you to hire, you will pay $10+ to answer that lead who will never reply. This company needs to be shut down.

So I have been a customer of Thumbtack for almost three years with my home appliance repair business. Today I received an email stating my account has been suspended. That is after almost 3 years of paying $300 - $500 a month with them. The drama started when I received a 1 star review on my profile. Mind you, I had 100 reviews of which 95% were 5 star, 4% were 4 star, and 1% were 1 star. When I received the one star review the Thumbtack market place trust and safety team contacted me by email about the review asking for any and all documentation I had about the job in question. I ignored the request as Thumbtack is a lead generation service I PAY for and not a partner in my business. They do not have the right to ask for nor expect to see my private business records and it would be negligent of me to release them to Thumbtack in violation of my customer's expectation of privacy.

They charge you for everything without even contact the customer. They offer you what they call "PROMOTE your business", and, if somebody just send you a text (that cannot included phone or address) they charge you. You have the option when the customer contact to "ignore", but, even then they charge you. It is a complete fraud, PRO DO NOT USE THEY SERVICE. THEY ARE THIEVES AND WILL TAKE YOUR HARD EARNED MONEY FOR NOTHING.

Used Thumbtack 3 times over the last 4-5 years and every job has been subpar. I wanted to give a small business/contractor a chance but the truth is if they were good and profitable they would not need thumbtack to display their services. Recently hired a contractor for junk removal. Not only does he put holes in my walls but he leaves the couch blocking the front door so it can't be closed and leaves the other part of the couch on the stairs - blocking me in the home above the stair and unable to get past the couch. He drives off after putting holes in the wall and completely abandons the project after his mistake.

My experience with Thumbtack is nothing but bad. #1 they send me leads 100 miles from my area and they told me if I wanted jobs closer I would have to do what they call PROMOTE. When you do this when they send you the lead they take the money before you can even bid the job. They maxed out my credit card cause they were taking so much money I could keep up. If anyone is interested in joining me in a lawsuit against Thumbtack you can reach me at **.

This site is a huge waste of money. You pay for “leads”, you write an estimate and never hear back from the “lead”. Never get hired. I’ve heard terrible things about this site. They don’t refund your money! Huge waste.

Paid for bogus leads then these scam artists wanted to give me a background check. Should have been the other way around. I'm more trustworthy than anybody who works there because they also ripped me off by not paying me for credits I didn't use.

Thumbtack is a whole is a great idea. Great for their clienteles and great for their pocket. Charges to the business on the other side though are solely based on the clients' input, no matter how much, or how wrong their information is. I recently got a lead on a quick recurring maintenance gig. It cost me 46$ for the lead, the job is only $20 a month. Dear Thumbtack, let us businesses have some say, we're the one funding your 16 billion dollar business. P.S. I'm extraordinarily curious what your profit margins are.

I would submit bids for Gourmet Wine Pairing Dinners, the bid was free and I was billed when follow up questions were asked. I was billed each time a person would contact me with follow up questions. The questions meant I was billed and then I would never here from the person again? Thumb Tack is very good at taking your hard earned money with very little results! Chef Wayne **.

… Because my experience was that none of their recommended agents who were listed as having the requisite skills ever bothered to contact me, only to send a form response that they were "unavailable" (the task was to repair a small (8"x6") ceiling hole in the drywall left by a plumber whose employer didn't employ drywall repair folk, but instead gave me a phone number of an agency that contracted out small jobs like this … turns out that agency doesn't answer messages left on their answering machine.

Thumbtack does not care about the Safety of its Pros. On Saturday 08/24/2019, I contacted Thumbtack in regards to a review that was posted that was not legitimate, and also had come from a customer on their platform. That threatened my staff, harrassed my staff outside of the platform and on the platform. I ended up having to file 2 separate police reports. After calling in on the 24th and being lied to that they were going to resolve the issues, and take action against the customer. Which never happened. I then was repeatedly lied to through email by 4 different people. To then be told that they apologize and are glad that I reached out to my local authorities but there was absolutely nothing they could. So in other words as long as they can take your money for leads, your safety means absolutely nothing to them at all.

Vic the Magician, who operates in Balto/DC area indicated he would be happy to perform at my grandson's birthday. He indicated his show was "appropriate for all ages" and would include stuff from Harry Potter. Sounded good and all looked forward to this. Then, once Vick was informed that most of the adults at the party were immigrants from Central America, all however, bi-lingual and all US Citizens Vick indicated he was not able to perform because his show was aimed at adults. I have emails documenting all this. Pretty apparent this magician Vick did a complete turnaround because the adults were Latinos. Needless to say my wife was hurt but also angry....ergo...why I am filing this complaint. It was short notice but Vick had stated he would be happy to perform. Thumbtack offers little option to file a complaint except by telephone where everything they say is undocumented.

Thumbtack doesn't care about the small business owner. All it cares about is making money by any means necessary. It's just like HomeAdvisor or Angie's List. As a small business owner, you get charged a fee regardless if you get the job or not. Fees range from $30+ just for communicating with a client. Doesn't matter if you are hired, every contractor that comes into contact with a client gets charged a fee. THAT'S STEALING!!! If I get the job, then fine, charge me. But to charge me $30 to speak with a client and then not get the job because the services requested aren't provided by my business, is STEALING!!

I had over 50 5 star reviews. I wrote them to say that a man who had never worked with me posted nasty comments and gave me a 1 star review, dropping my overall rating. I asked customer support if they would please remove his participation from my profile. I referred them to the exchanges between this man and me to verify what I told them, information that they accessed. They then refused my request to delete this man's lies, I argued, they threw me off their site. Good riddance.

This is the worst Pro Services I’ve ever dealt with. They price accordingly to the amount of your bid. They don’t give any customers info that you paid for like address to do the job or a phone number to call the customers. How are you supposed to win a job that way. Beware Pro Consumers, I would really look into this business before putting yours on their site.

I was with Thumbtack for 6 months. I’ve paid them over $15,000 in leads! They are a scam! They overcharged for leads. Refused to refund for leads. There was no way I could help the person because of location or services I offered!

This company may be good for customers, but if you're using this company as a pro, as in you're offering a service, it's absolutely nonsense. You will spend $90 to make $100. EVERY single time you receive a message from a potential client, your debit card is immediately charged, and the potential client can choose someone else. You're still out that $10-$20 PER message. Most clients send messages to several pros to know their options, so there a LOT of money being generated for Thumbtack at the pros expense by the client's actions.

I have worked with Thumbtack for about 5 years. When I first came aboard they were wonderful. I cherry pick my leads. It was wonderful some 5 years ago. I had to shut down the business and decided to get back to it. I put my card on file however, when I went to check my account I was -$40. I was stunned because I have never had my account go negative. When I went to the back I found that just like my email there were sheets of thumbtack withdrawals and I signed up 7/29 and this occurred on 7/30. I had to go under advisement as to how to handle it. Moreover, I never saw any leads come in. Just suggestions that I should look into certain leads. This is not the same company that they were and it is outrageous. Do Not Do business with this company!!!

This site is a rip-off. Really expensive leads whether you get hired or not, NO screening of leads so if someone is just looking for "ideas" you still pay for the lead, no phone number to customer service, they bury the fees so you have to go hunting to find them, zero responsiveness to providers. Don't waste your money.

I hired a contractor from Thumbtack to do an extension to my driveway. The contractor took more than $1,000 from me and went AWOL. I contacted Thumbtack and they told me that they do not do any verification of the contractor's license, business registration or their criminal or fraud background. Thumbtack is just an advertising platform and anyone (even a criminal) can register with false documentation and rip off customers. Thumbtack also said they will not be able to share any details about the contractor that will enable me to file a lawsuit. I would stay away from Thumbtack and go to Angie's List or HomeAdvisor.

Do not use Thumbtack if you're a professional. They charge you between $10 and $50 for a lead that may never even respond to you, then refuse to give a refund if the 'lead' never responds because it's not 'in their policy'. As a professional, STAY AWAY. Do not give your hard earned money to Thumbtack, they'll just take and take with nothing in return.

Mike ** did an amazing job on our free standing shower. He apparently takes pride in his work and it showed! It is hard to find someone with integrity and having their work speak for itself! Thank you Mike! License # **

Wow, utter disappointment doesn't come close to my experience on thumbtack. Why is this company still around? Why are there people working on this dumb product?

If a so called customer responds even "no thank you" you're charged as a lead! They will never refused you anything. Been Thumbtack for 6 months and results are really bad. You get cheap customers that don't want to pay for quality work (if any customers at all). I keep getting charged for dead leads and in a month I may get 2 real customers after sending out about 50 quotes and as I said, I keep getting charged for dead leads. Stay away from these crooks by all means!!

This website does not check background or if these company people advertising has proper license to work on home. I contacting Eaj Welding to do some railing on my home. Look up this company and called Maryland Home Commission. This business is not license and bonded and nothing. This not a a legit business. They emailed me and told me they check and take the proper steps who they allow to post. This definitely nowhere near close to Angie's List who definitely take the proper steps. Stay away from Thumbtack and Eaj Welding. They use felony workers.

I recently purchased a house and contacted a painter through Thumbtack to paint the exterior of my house. This was my first experience with Thumbtack and most likely my last. Unfortunately, the person who painted the house did not complete the job and has refused to communicate with me about the problem. I reached out to Thumbtack, especially the Marketplace Support and Safety Team - to try and resolve this dispute. They basically wasted my time for a few weeks and then ended it by basically saying, "We weren’t there so we can’t resolve it." Disappointed with the lack of support and protection they provide for the client and I’m assuming the contractors as well. Very disappointed with Thumbtack and will go back to using word of mouth for any future contractors.

I started using Thumbtack about 3 months ago and within 2 days had a very good lead that led to a good job. Since then, no customers except very small jobs have contacted me directly. All have been under the "jobs" tab, and supposedly all have contacted other pros! In 3 months I've only been hired 4 times but have paid over 550.00 for leads, they charge anywhere between 35.00 and 75.00 per lead, and to them, even if a customer tells you, "Thanks but no thanks," that's a lead! Any customer that even says thank you for submitting a quote, you get charged for!!!

I have listed my profession as a dog trainer. It keeps changing it to a dog walker. Can't seem to hold/save the changes. Also can't get my service area put in correctly. It keeps widening it out. No Tech support.

This service used to be amazing. It helped me to initially build my business providing many leads per week. They would present a limited number of professionals so as to not overwhelm the customer and provide more of an opportunity for service providers to bid on a lead if it looked good. If you had a "deadbeat" lead that never communicated with you they were great about refunding the fee. Now they changed everything. Not only have fees increased by almost 150%, you now have all of these additional hoops you have to jump through to market yourself; turning on "boosting". Worst of all, they arbitrarily show EVERY provider at the same time not ranked in any particular order which, anyone who knows anything about SEO will tell you is ridiculous.

I’m a small business owner, and have been with Thumbtack since December 2018. Their charges are ridiculous. They charge far too much per lead. They do not provide you leads within your criteria. I’m always getting leads 100 plus miles away. They are very scandalous as I’ve had several messages in my inbox from leads I paid for. I went from seven messages to three messages. And they cannot explain why!!!! They have given me a lead for free stating I was a good customer of theirs and then charge me $26. After that when I contacted them they would not refund me the money. They have very very very poor business ethics. They are very sneaky and you have to watch every dollar if you decide to work with Thumbtack! Keep in mind every customer that contacts a pro each and everyone of those pros are charge from Thumbtack. Thumbtack is making billions. I’m very very shocked this company is still in business.

This company doesn't even have a phone line for a simple support. Registered with them several years ago to find out that the service is designed for idiots that would pay for something that will most likely never work. You have to buy their leads regardless you will be hired or not!!! My card was charged 4 times for leads that I never accepted. Did not even use their services for a long time! Be aware!!!

I am a general contractor and set up an account years ago. I was content with the service then. I would get emails and reply to the person that needed work done, I was charged a fair price. Then things changed. The customers started contacting me through Thumbtack and I was getting charged 60.00 every time without my knowledge. After 2 charges I had to call and spend a lot of time on the phone and the only resolution was that they would only give me a credit back on my credit card for one of the charges, and they did.

I was at one point one of their highest rated. But started figuring out they're sending unlicensed people to jobs they claim are licensed. They RIP off contractors and lie to homeowners while making millions.

Very bad company. Priority is get your credit card and tatatatatatat. They say too many things but the truth is get your money. Excuses every time. They supposed to collect my money if the customer reply but they collect the money anyway.

I have been e-mailing back and forth with Maribel's House Maid service for a couple of weeks now. Our appointment was for 3:00, it is 4:40 and no one has shown up. It is a big disappointment as I was trying to help my daughter and son-in-law in the midst of some health crisis and she is there now trying to clean. I would NOT recommend Maribel's. Thumbtack site was easy to use and I would use this site again, maybe.

I was so fortunate to be referred to Sosa’s Landscaping in San Mateo, CA. They are beyond fabulous — responsive, professional, knowledgeable and of the highest quality of work. I highly recommend Sosa’s and Thumbtack for implementing the original connection.

I signed up as a small business, and was automatically set up to be charged for leads. Thumbtack chose the leads and automatically matched them, according to their criteria. Then, they charged me, as much as $30PER LEAD! The icing on the cake is that all the leads were 30 miles or more outside of our service area. Plus, the budget I set up for weekly payments was completely ignored. I have been a business owner for 10 plus years, and highly discourage any other businesses to use this service. The company is not accredited for a reason. It is dishonest and unfair, and small businesses will do better advertising on their own.

My experience with Thumbtack has for the most part been negative. Save the individual I hired to repair my split-rail fence, every other "pro" I hired has either been incompetent or a rip-off. I contracted an individual to restain and reseal the exterior of my home. In order to get the job, he lowballed the project by using an inferior product as well as putting only one thin coat of stain on the home. Within three years, I was having to do the project again as well as repairing some of the wood that apparently the painter had missed and had rotted. When I began experiencing problems with the work he had "not" done, I tried calling him only to find that his number was no longer in service. I also hired another individual to hang some window shades for me. He advertised that he charged just $50 an hour. He was here for an hour and a half and then had the nerve to hand me a bill for $123 claiming he had been here for two and a quarter hours.

I have work with Thumbtack for several years and they have gotten worse with prices. You get charge 7-30 a quote and if a customer pick 5 people at 25 dollars 1 cleaner only get pick and Thumbtack get 125 and 4 of us are out of 25 dollars. I have been doing g quote and would spend 70 dollars and not get one job. They are getting rich off of us. And the last problem I have is I said let me try them again after not being on for a month or two. I paid yet another bill for 68.00 with no job from that either when I get an email that they deactivated my account saying I am Affiliated with another account which was my ex boyfriend and I telling them I have nothing to do with that account and they want activate my account back until he paid his balance. I just so done with this company. They are bad news.

Thumbtack actually allows fake reviews for pros and allows reviews by fake reviewers to be posted. Avoid using this app. You will be scammed. Unprofessional. Rude, unethical some of the words to this describe this service.

I am a highly trained videographer/editor and have worked on many professional projects including jobs for Sony. I downloaded Thumbtack to try to make some extra money on the side for a couple weeks before a big work trip, and did about four jobs that ranged from sketchy to semi-professional. I'm talking kids who used their parent's account wanting to make a music video. The last straw for me on this app was someone contacting me to film a video in my city, then telling me that they in fact were in a completely different state, netting me a loss of 20 dollars from just talking to him - Thumbtack's brilliant system to make themselves lots of money off the backs of their pros.

I’ve tried to use Thumbtack twice now, however both times I’ve been charged for receiving leads yet as soon they charge my credit card the lead goes dead and I’m out $20-$80 with nothing to show for it.

Left a deposit of $300 to set up account. Scheduled the intro phone call for the following week. That weekend I found thousands of 1 star reviews. Called Monday to cancel the set up call. Asked for refund. Over the next month requested a refund 4 more times. They won’t refund the money or return calls or emails. They just keep sending me surveys asking if I’m satisfied.

I defy anyone who does business with Thumbtack to explain their billing process. What is the method they use to charge a “pro” for referring a prospective customer to that pro? It seems to change from day to day. I have done business with Thumbtack for approximately four years and have found that they are always reluctant to answer direct questions. Yet, they want access to your bank account so that they may deduct their commissions. I have had all 5 star reviews, yet my account was just deactivated for the second time and I have yet to get a definitive answer about the reason why. They claim that I have been “linked to another account” which is absolutely untrue. My advice to anyone who is seeking a partnership with an online company.... go elsewhere. There must be more reputable companies that one can deal with. I intend to find out. Good luck to all entrepreneurs!

Had a difficult time getting a Landscaper to do a SOD installation on my lawn. All of them are either too busy or lack a professional attitude to respond. Some of them do respond saying they are busy but most of them do not. The most frustrating thing is that those who respond initially take a very long time to actually do the work or come down to site to actually evaluate the condition of your lawn in order to give you a professional opinion on how to fix your lawn. Go look elsewhere or do the work yourself which I did. It was hard but I did the work myself.

As a contractor, using this site is an exercise in being fleeced as it is a gamble as to if the person contacting you for service is someone who is highly motivated to hire or just a person who has a passing desire for understanding the price of something like picking up a lamp at a yard sale. 1 in ten leads come to a satisfactory resolution. The remaining 9 of 10 leads result in hundreds of dollars spent dealing with people who are fishing for some kind of super bargain from a licensed contractor. I don't know if the people looking to hire understand that when we the prospective hiree answer the lead we are charged money for the privilege. It seems that the entire site is designed to make Thumbtack money off the backs and willingness of optimistic workers. This site may work for people who have one simple product they sell but not for a contractor whose final product is as variable as a new home to the fixing of a sprinkler head.

Thumbtack used my credit card for charges that were unauthorized on, at least, several occasions. When calling them to complain as well as request refund for charges I did not solicit and/or authorize, their representatives only 'stone wall" me by stating they do not give refunds and that I and/or my former office employee, set up the account to have the 'automatic" use my credit card if they refer a potential client. I never have solicited the referral, I have never even looked at/screen the referral. They send me "you paid for this referral' and contact the customer.

I have for over 4 yrs used Thumbtack on and off and was as careful as can be. Yes I was scammed by 1 contractor (no state license/no reg business/no insurance) but Thumbtack claims they check, every contractor is legit, which is bs. What can go wrong re housekeeping? For starters all are high-priced as I will explain further. For starters 90% aren't available in your area even though they clearly ask you what zip code are you in, but sending you people from an hr away, that's 1 turn off. Since when is a housekeeper that will be doing light housekeeping deserve 30 plus an hr? Do you get paid that on your reg job and want to get paid in cash. Once they are by you and you watch them in your home and you possibly want them back bi monthly the tune changes once they leave. They will NOT return a call or come back. You will need to start your search again.

Don’t hire Eric **, landscaper with Thumbtack. Eric comes across as a nice, genuine guy. He doesn’t follow the contract and takes short cuts. I hired him to sod my lawn. The contract stated he would rototill and spread loam. Instead he just laid the sod over grass. Also he way over orders sod driving up the price and leaving with sod I have no use for that is just going to die. As will the sod Eric laid over existing grass. DO NOT HIRE!

My mom hired someone through Thumbtack to help me write a resume. The pro recycled the one we sent her, had horrible communication and then demanded payment. She threatened and then acted on reporting us to Thumbtack after we informed her that her work was not satisfactory and that she was to-date not contacting the right email. Thumbtack informed me because I wasn't a verified account holder (my mom hired her from her account) that not only could I not leave a review but that there wasn't anything I could do.

Thumbtack has gone down the drain. It used to be a great company where I offered my services to the public. I believe it was sold, because there were so many negative changes all of a sudden a few months ago. Their pricing went crazy and customer service went down the tubes. So, after years of using Thumbtack, I sadly cut way back. Yesterday I got a message saying I had an interested customer, which was surprising because as I said, I hadn't participated on the site. I called Thumbtack and ended up in the Philippines, where they managed, I later discovered, to mess up the email address on my account. When giving info, Filipinos have a bad habit of going 'uh huh' every couple seconds, so despite several tries he apparently still didn't hear it right.

This woman was going through my drawers and stealing all sorts of things. Do not use Thumbtack. They don't check out their companies. I saw she had an arrest record by Googling her name. I regret ever using Thumbtack.

I’m a general contractor looking to get a business off the ground so I decided to give Thumbtack a try. My experience has been the same as all the others. Total RIP-OFF!!!! I was charged $120.00 for two leads and I never even spoke to anybody!! If you're reading this save your money. Total scam!!! Something has to be done to get this scam off the net!

I signed up for Thumbtack about 8 months ago before I was truly ready for the work. Initially had a steady flow of leads that I had to turn down, so I put my account on hold and came back 2 months ago. Went through my entire profile to optimize and increase chances of showing up in searches. Not a single lead has come through and I have the same settings as before (just different profile and a bigger variety of offerings). Thumbtack support says nothing is wrong and all the settings are right. So basically, it's not worth signing up for. No returns.

I signed up for Thumbtack to promote my massage therapy business. The only "leads" I've received are from people asking me things that are listed on my profile, such as: rates, hours, location. It's infuriating and frustrating to have to pay Thumbtack for this. They take your money if anyone simply asks a question. SCAM!!!

The company does not disclose fees they charge for leads. I was using this site to get some work on the side which I didn't get hired for and I was charged $75 fee for one lead, then $60 for another. Keep in mind, I wasn't hired for either of these gigs. these are just examples. Beware that you will not know what fees you will have to pay because they do not disclose them!!! This company does things in an unethical manner and should not be in business. I contacted them for a refund and was dismissed because according to them, the service they provide is leads. Whether you get hired or not, that is basically your problem but you still have to pay Thumbtack. What a load of crock!!!! I have never heard of such a thing and a civil action suit against this company is called for.

Thumbtack will take your money for fake leads and customer service will never give your money back, disgusting way of doing business. And now they overcharging for leads like homeadvisor but they send it to 15 different contractors!?!? They will keep bugging you with leads out of the state or 5 hours away from your location its ** leads also. Make no sense who will travel to another state to paint a small bathroom its **. Save your money and time and stay away.

They have become greed driven and non productive on helping the very people that pay them. We have worked are self to the ground to get business and they take our money and do not produce. It's shameful.

My Moving Company has had a Thumbtack since 2009; way before it was ‘a thing’. The price points kept rising to the equivalent of Google AdWords, and the customer support for a Pro is completely non-existent. Of the over 130 4 & 5 Star reviews we’ve amassed over the years, it only took one negative review for Thumbtack to drop us as a customer! There goes the 167 positive reviews we worked so hard to achieve and the thousands of dollars we’ve spent on ‘bidding’ on their jobs in the Moving industry. If you're even thinking of doing business with this company, do company & yourself a favor and go to Google AdWords directly. Award for the WORST return on investment goes to Thumbtack.

Thumbtack will get money from you one way or the other. They remind me of street scammers that would tell you the job is already yours, they will send you a message saying the customer has already chosen you, all you need to do is to contact that customer. As soon as you do you pay for the lead. The lead information is really limited. Only after you pay you get to talk to the customer and realize that your services are not exactly what he is looking for or not in the right location. I'd give 0 stars if I could!

I hired Maid in the Carolinas and at first everything was OK but then there was a problem with showing up on time and their being on "vacation" and then showing up with various "other" people who were supposed to be experience cleaners. Then they started leaving as soon as they could get out of here to get to other "appointments". They "cleaned" my house in 1/3 of the time of ALL past cleaners. Then they just did not show up. Then they did not call to tell me why they did not show up. Then they did not answer their phone. This is not someone I would ever use again or come close to recommending.

Bad experience after 4 years. I'm upset with the Thumbtack because they just do not care about the contractors when the contractors pay the leads and their salary. Also blocked me when a client Mario ** called them to block my account when this person [AIR FORCE] threatened me telling me that I would shoot myself in the head. I made the report to the local police. They also sent leads that I was not looking for and in the period that blocked me they sent many. Is frustrating that they act so I leave this review to realize what this company does: only take money from contractors but does not have professionals to solve A problem. Now I work for another company that has excellent customer service.

So, I'm convinced that these leads are bogus leads from Thumbtack and they charge you a ridiculously amount of money to potentially have someone contact you. If the app is as reliable as it says it is, then there'd be way more success stories then people who are all saying the same thing. Do NOT USE Thumbtack Pro.

Asked highly rated, and supposedly background checked lady house cleaning for interview. After she left I realized my meds for back pain (surgery) were missing. Won’t let another “Thumbtack rated” person in my house again.

I had joined Thumbtack as a pro in 2017. First of all the leads never got back to us. Secondly, they charged us and said was a credit. Then started charging 100% more for bogus leads and never credited. This is a major scam. I have had thousands of dollars taken from my account and only had 8 jobs. RIP OFF.

I joined as a pro provider of a few different in demand services I excel at. I mean I'm really really undeniably good at to the point that I put my competition out of business simply because of my impeccable quality, honesty, and genuine natural abilities to perform almost any task or job I take on to the best of my or anyone else's ability to do whatever it is I put my mind and body to do such as every construction trade there ever thought of being and ten more you never heard of residential or commercial and my customer service skills and business ethics are unrivaled by a million degrees of any measure, the world over and as soon as I signed up with my pertinent poop I started getting interested customers even before posting any pictures of my work, my experience or even posting a selfie.

Seeking a mason to repair my chimney, I submitted a request to Thumbtack to put me in contact with contractors who would be interested in the job. I assumed anyone responding would be thoroughly qualified by thumbtack. I was mistaken. The mason I chose “New England masonry” requested a deposit of $1250 which I paid, and that's where the project ended. My repeated attempts to contact them were unanswered. My complaint is with “thumbtack“ who claimed no responsibility for incomplete work. I feel they are totally responsible for allowing this contractor to recruit customers through their website. And they should refund my deposit in full. Be sure to read the fine print with these referral companies or be prepared to be abandoned when problems arise.

I am convinced that most of the leads we pay for are from fake accounts so Thumbtack can earn money. 9 out of 10 requests I get from leads that are supposedly serious, don't even reply to a simple hello after they just requested my availability. AND most of them are well outside my travel radius. I was charged for 2 this week for jobs on the other side of the county. When I went back into my account, Thumbtack set my travel preference for the entire county! I have had to adjust that over five times in 6 months already. I am done with Thumbtack!!!

I use this app in order to grow up my business but they sent leads to high price that just for accept the job even if the customer doesn’t accept the estimate they charge you. In many cases you accept the lead and the customer never answer you and they charge you again. Really this is a very disappointed experience with Thumbtack. When you chat with a representative is like a machine every time the same answer. This week I spent more than 120$ and never get hired. I do not recommend this app to anyone, do not waste your very hard earned money in this scam app.

YOU CANNOT TRUST THE REVIEWS ON THUMBTACK... Hired a landscaping source from Thumbtack and - wanting to help a friendly young man expand his new business - I left a good review after our early and brief experience, when Daniel **/Harvest Garden filled our garden with instant impact. But by the next Spring, EVERYTHING was either a wildly overgrown mess or dead, and Daniel stopped returning my emails and calls. He also caused irreparable damage to our C/A compressor (which then needed to be replaced). The entire experience was a waste of time, money and goodwill. Thumbtack refused to remove my (good) review even after I described my miserable experience to administrators. I didn't ask to re-write a poor review; I asked only that they remove my ultimate inaccurate review. They refused. YOU CANNOT TRUST THE REVIEWS ON THUMBTACK.

I stopped using the site because it no longer helps me get legitimate leads for my business. Thumbtack was once legit, but thanks to the awful greed-driven changes implemented in 2018 this site just doesn't work for me at all anymore. Basically, it has become a complete waste of my money.

I was made aware to day that your budget for the system is set to weekly, i was under the impression the budget was for monthly. Sadly to say I discovered this 6 months after the wondering where my money was going. The leads are poor at best, people looking for a general contractor were asking for drywall repair, fixing railings and every other odd job other than GC type work. The company refuses to credit us any money back and we are no longer advertising with them. Out of the Proposed 62 leads at $60 each we did not find one client the needed our services. We are a 5 star company that is trying to be apart of these new streams of business. Beware of what you are signing up for with Thumbtack. Bad leads for an online form.

Technician said he could download files off a hard drive. I gave him my old laptop and a new high-capacity flashdrive in a totebag. The project dragged on for weeks, with him continually either ignoring my polite texts or coming up with excuses about how he had run into "some problems" or was consulting with some other IT guys or had to purchase something to finish the project. Four months later, I finally told him to keep the advance I gave him (!) for his time and just send me back the tote bag. He agreed to but never did. I tried to get info from Thumbtack about whether they vet their so- "professionals" and they ignored the question. Even though I hired a computer technician through them once before and was satisfied, I won't use them again. 50/50 is not okay.

Thumbtack is an awful company. I never post reviews but this place has robbed me of $1500 in 3 months. They force you to have a credit card on file then all of a sudden you will get these "supposed" leads from random people that myself and many others think are fake. You have no choice but to get charged up to $85 even if you decline it. I've called and wrote them numerous times. There needs to be a class action suit brought against them.

When I joined Thumbtack it was a good useful service for contractors, I built a nice list of 5 star reviews and provided great service to the customers that used me. They have since changed their payment requirements from service providers and have taken quite a bit of money from me with NOT ONE secured job, they are charging crazy amounts of money for I believe fake leads. They charge when an email is sent, not when a contract is signed or job secured. Total rip off, I wasn't also told by customer service that they are giving 30 contractors names out on every lead that comes in from potential clients. WTF. I rarely search past the first page of Google when doing a search. Beware.

In searching for Contractors on THUMBTACK, I found a KNOWN CONTRACTOR who posted phoney reviews just to advertise his Company. The Contractors are not screened. They are allowed to use the site to list services in hopes that a prospective Customer will not check them out and simply believe the bogus reviews posted. This company is a Internet listing service for Contractors. Not in business to serve CUSTOMERS. The Contractor I have information on was once on HomeAdvisor, but had to shut down the listing on that site due to problems with breaching contracts. Please check out any Contractor listed on THUMBTACK with the BBB. You will quickly find out the real purpose of the site is to scam customers.

I have been scammed from Thumbtack. This is the worst company ever. They take money before you can respond and book the job. They have took over $100 in two days just to respond to the potential clients. Then when I don't have the gig, it's wasted money down the drained. This company is a joke and need to be shut down ASAP.

I have just read about every review on this site and I can say that I agree with each and every one of the reviews. Thumbtack companies practices is deplorable. If you see a request from a potential client, and you respond, good. When that potential client responds, not good. You the Pro are charged a great deal of money for that client respond. That's not good.

Based on published contractor information I hired James ** to replace a roof. His company not only did shoddy work, but failed to tarp an entire roof, causing extensive damage to ceilings, electrical, floors, walls, appliances. When called THUMBTACK at first pretended to work with all parties - in reality they coached the contractor. Stated I "had" to go to arbitration - with their paid arbitrator and that "mull and voided" the damage warranty they plaster all over their site.

So many changes have happened in Thumbtack the past year. First they raised the cost of using their site so much that I was suddenly paying hundreds of dollars per month. Then they changed it to 'pay when you send a quote- EVEN IF YOU DON'T BOOK THE GIG.' I had to raise my hourly rate to try to make up for the changes, but now I'm not getting customers! On top of that, I discovered multiple glitches on their phone app. I emailed customer service multiple times only to be told over and over again 'please send screenshots.' I sent them so many times I felt I wasn't interacting with a real person.

I used Jeremy ** for two years to do my taxes. My status changed because we moved out of an apartment and into a home. After paying this man I did a follow up on my address because it changed, I am to receive a refund. He got all of W2 and new home information. All our w2 have new address and he was aware we purchased a home. Well he sent tax return in with wrong address and blamed it on us. He Dumped problem in our laps. Because the IRS will send my refund to old address. He refitting fix the problem that he created by rushing through my tax return and not taking his time to be sure he made no mistakes. He does not stand by his work or his word.

I own a handyman service and have been with Thumbtack for 2 years. They recently changed their policy to charging you a few dollars per lead to now upwards of $75 for leads that never pan out. I have come to the conclusion that the leads are false just so they can charge you money. They will not give you any leads unless you agree to be charged a certain amount, $75 being the very least that you can agree to. Do not use this company. They drained my bank account and their customer service is horrible. The only reason I gave them one star is so I can move forward with leaving this review. They deserve zero stars and they also deserve a class action lawsuit.

We used to love working with Thumbtack. We were top pros. Then they started constantly changing things. Every time they changed things up all they did was screw things up. Now when they send us a request that they say the customer requested us personally. Us and 5 other pros they want like $38.71 for us to respond. We did it a couple of times but just lost our money. So now when a customer sends a request I decline them and tell them that it costs too much to respond.

Our company has been doing business with Thumbtack for about 1 1/2 years. Suddenly they told us that our account was deactivated because it was "linked" to another company and we don't meet their "high standards." What? After emailing, texting and calling several times, we have received nothing but canned answers and absolutely no explanation as to what they are talking about. After reading many of Thumbtack's 429 negative reviews online at the Better Business Bureau, we can see that they are doing this to many companies. Many of them have been greatly hurt by this action. Luckily we are not being hurt financially, but it is not right to impugn someone's character and tarnish their reputation without an explanation.

I am about to delete my account with them. Now they are charging you for consumers who choose you! Seriously this outfit is a joke, we have only ever paid money out for nothing in return. Do not use them, complete waste of time. They are the ones making money not you!

Thumbtack overcharged me for a some leads and they can't refund when the charges are over 30 days. It is their fault. They should not have limitations, they are ripping off service providers with many charges.

I have only been using Thumbtack for a few months but find myself in the same situation as most of the reviews I have read on here. I keep getting charged over and over for leads supposedly from people looking to have work done. When I respond to their request I never get a response from them. Be Careful if you decide to use this service.

I just deleted my account from their site. They were charging me for sending emails to which we never got replies. I was coming in half the budget amount, was local to the customers, gave our site with nothing but 5 star reviews and they would either not respond at all or I would have it showing the reviewed but never replied. Most of the high dollar cost were for graphic design where we are at $35.00 an hour, and my graphic artist has drawings in the local museum for Pete's sake, so talent is not the issue. Most places charge double that rate and take twice as long as she does. Then for the embroidery needs they were charging me half of what the order would normally cost someone. All I would ever get is request for 1 to 3 pieces with a name or something simple where we only charge $6.50 per item and we still did not get replies. Just constant charges to my credit card. This place is a scam in my opinion.

I was trying to get a massage. I did NOT want any weird massages or anything not on the up and up. I explained this to a Massage therapist and explained this to Thumbtack. And they blocked me. I spoke with customer service and showed them my emails and they still blocked me. I reached out to the owners and the board and they just blew me off and thought I was lying. UNBELIEVABLE IS ALL I CAN SAY!!

I was using Thumbtack for last 3 years until 2018 when they jacked up the prices on the leads, for example to bid on job lead that was before $4. Now they are charging $46 and that multiplies by 4 pro company's that do bid on the project. It ends up to be a good money maker (Scam) by Thumbtack, and plus on top of that with more than half of leads are fake. This needs to stop we are getting scammed by Thumbtack...

This business is completely unethical. I just had an issue resulting in $3K worth of property damage as a result of a thumbtack professional I hired in July 2018. After extensively reviewing their terms and conditions, exclusions and limitations I decided I met all the criteria and was good to proceed with my claim. Then I get an e-mail staying that the Thumbtack guarantee is null after 6-months from the date of completion. That is BS because nowhere on their exclusion and limitations did it mention.

I agree with all the other business owners. I was actively a client of Thumbtack for over 5 years. In the last 2 years they changes their format and started charging exorbitant amounts for extremely unqualified leads that never respond. Such a high amount of leads that don't interact that it triggers suspicion when you have laid out over $$$$$ during the time and not one client added. They also allow people who just message you to review your services which can lead to competition sabotage and some weird 1 star reviews from random strangers who don't even know you.

Thumbtack sends you fake clients that you end up paying for. You try to chat with this client with no reply. Money down the drain. Stay away. Once you get ahold of them they will not give you your money back.

Was trying to sign up and ask some questions - this is not easy to do. Forget about finding any information about the success of anyone on the site - I would say save your money. I could not access anything, who are these people, where are they out of? What are some compelling reasons to sign up? Is there any kind of warranted or implied agreement? Why do the developers at Thumbtack think that their clients are there to be robbed? Poorly executed, confusing, redundant, poor graphics, and no help desk.

I have been hiring lead generation companies for a decade. It’s frustrating and there is no guarantee of success. I have never paid a worse company with the worst customer service ever. First the leads are dubious at best. I would get an email that I was the only pro contacted; answer in one minute that I could be there ANY TIME AND FOR FREE and time and time again got no response - ok. 3 -5 responses out of 100 opportunities offering free immediate service with no obligation. The support is a joke where they throw one full after another at you to start over with no reference as to why has transpired in previous calls. They accuse you of being the problem “well you know we can’t control if customers call back”, “so you’re mad because you don’t get more calls?”.

I've been using Thumbtack for many years. We're a top pro. The highest listed in our area and have many many reviews which earned us a 5 star rating. When we first began Thumbtack was making us some really good money. Each lead cost around $8 and we were hired about 20% of the time. Very nice ROI. BUT RECENTLY, it has changed a lot. Let me break it down.

I have been Thumbtack for over 5 years. I have weathered they constant changes, been there thru their growing pains. The bigger they get, the less they care about their Pros. They are always changing the rules of the game without telling anyone. Latest installment is they changed it so that as a Pro you can no longer see if your quote has been seen by the customer. That ability has always been there, as a Pro, you want and need to know your quotes are being reviewed. I just finished a chat session with them were I was told this was requested by the Pros and Thumbtack supports it to further promote Pros being in contact with the customers. I call B.S. What Pro or customer wants to nag or be nagged. I always follow up with my quotes but only once unless it is in response to their questions. This process has worked out just fine for me, customers have appreciated it.

I’ve started a profile on Thumbtack. Right away I was charged $55. I called them. They said, "Anytime a client reaches out to you, you have to pay for the lead". I told them the person never responded. They said it happens sometimes. Well I quit having them promote my business. I started deciding the jobs I will want to do. I responded to 18 leads. Not one responded. I called them and they said that my profile isn’t in the promoted section anymore so clients won’t respond. I said, "So you're telling me the only way my profile is visible is if I let you dictate my leads so that you can charge me when someone sends me a message". She said, "We value contractors that let us promote their business". I told them to cancel my profile. Straight Scam. I’ve been charged over $275 and not one job I went and gave them an estimate. Someone needs to investigate this site. I guarantee that they are making fake leads to generate money. #Followthemoney.

I have spent years building my presence and profile with Thumbtack. I used to pay around $8.00 per lead then saw that I was charged $86.00 for my last lead. This is a very deceptive practice as they have made it so difficult to understand their new system. I would never pay 10x the original cost and didn't know I was going to be charged such an outrageous price! Customer service told me that I would receive better and "more qualified" leads. Simply not true. Absolute lie. The leads are no better than before. Please look into this fraud company and help all of us who have been scammed.

I am a “pro” for Upholstery on Thumbtack. A year ago my leads cost around $3.50 per lead. I could afford to bid on jobs at large hoping to land 1 or 2 every so often. In a year my lead cost went up to $15-$20 PER LEAD and I never got photos with the request. So if I responded asking for photos I would be spending $20 whether they respond or not. It has become a total rip-off and instead of growing my business it has hurt me financially instead. I’ve made several comments to them regarding the problem. They do respond but just with spinning wheels. I’m done. I deactivated and deleted. Get it together Thumbtack. You are not a good partnership for small business.