Thumbtack Reviews

Andres and his father are wonderful communicators. Their care and quality of work is high. Their workers are efficient and clean up was excellent. I have no hesitation in recommending their service. Quote came in the morning and the work was completed that same afternoon. Can't beat that!

I'm in the computer repair business and I signed up as a pro on Thumbtack in mid 2013. I joined just to give it a shot and to make some extra money. Most of my business comes via word of mouth and from people searching on Google. I did well with Thumbtack from 2013 - late 2017. I was hired over 160 times and I had a 4.8 star rating with over 70 reviews. I would buy 30 credits every two months or so and I was getting about 3 jobs a month pretty consistently. In late 2017 I started getting emails about instant match and I read up on how it worked. I didn't like it so I never enabled it.

I recently signed up my business through Thumbtack and was billed a $39 annual charge that I was not informed of and also sent a quote, received a short response and was billed $31.82 just for the response. I personally think that’s a rip off being billed before even getting the job. They are all about the money.

Like all the other people are saying, Something is not right here. There are too many problems to name. This Site is doing more harm than good in the world and something needs to happen. Where are the FTC or the BBB on this? Thumbtack is stealing from people and hurting a ton of businesses. We received a request for Home cleaning and the quote cost was for $23+. The customer contacted all 15 pros and never hired anyone of the 15 for the job by the way. So Thumbtack made nearly 400 dollars off of 15 different persons and no job was ever completed at all. Somebody needs to investigate. Now and not later. Change needs to happen Now.

I spoke with the accounting department at Thumbtack today regarding my service plan after looking at funds being drawn from my bank for their service. I notice that the amount was different every time when I respond to a potential client. I have a business providing background checks and of course our rates are the same no matter where clients are calling from.

I hired a "Pro" through Thumbtack. The "Pro" turned out to be a scam artist who would take your deposit and disappear. Thumbtack does not check their pros and it is easy to for scammers to create fake positive reviews. Myself and another consumer posted a review on the "Pro" within minutes of each other, victims of the same scam. Thumbtack removed the"Pro" and the reviews, effectively hiding the evidence that it is happening there. Thumbtack is very effective at bringing consumers to scammers.

I second everything that other Pros are saying in these reviews. Being charged for being "hired" even though you haven't spoken with that person let alone been hired. I got a refund when that happened but they took months. I get very few usable leads and the last straw for me was when I turned on Instant Match and got charged all kinds of money for being "properly introduced" to a potential client. That equated to the person viewing my profile, even if I wasn't interested in them and never contacted them via the Thumbtack chat service. If I had actually quoted the person personally that would be one thing but when I'm dismissing most of these referrals and not making any contact I don't know why I'm being charged (they tried to explain but I am not satisfied with their response).

I have periodically used Thumbtack as a Pro for 2 years. I recently responded to a request and received a $42 charge for following up a lead. The previous charge was $10.02. Responding to a lead does not guarantee the job. So, they how many times do they benefit from pros responding to the same job and receiving $42 each time. I asked them to justify the exorbitant increase and all I received was a robotic text response. Please as a Pro, stay away from this company and App. It is a total rip off and scam.

I requested contractors who can do bathroom remodeling and Thumbtack responded to my request recommending contractors. Little did I know that Thumbtack does not do background check on contractors. I was so unfortunate to pick a contractor recommended by Thumbtack (i.e., SJM Remodeling - Steve ** contractor) who is a total scam. The contractor gave a quote and asked for deposit before job even started. Trusting that Thumbtack would have screened all their recommended contractors, I agreed to the deposit. But contractor kept giving excuses why he could not start job as scheduled and now would not even return the deposit. Both Thumbtack and SJM Remodeling are total scam...

Marked as hired. So the new policy is that you don't pay unless you're contacted or marked as hired. Well I just got marked as hired yet there was no communication at all after I sent the quote. So I was charged 13.50 for this bogus lead. I called customer service who refused to refund my money but would instead keep it and give me a one time courtesy credit. What??!! I smell something fraudulent here.

I used Thumbtack in 2016 and did receive a few staging jobs. I paid almost a thousand dollars in 2017 and 2018 and feel that none of the leads were credible. I do not think this is a legit service only a money making machine with no way for advertisers to make any money. They charge $45 if someone emails or calls you. It is very suspicious. I included my price for home staging in my emails. I got calls from the ‘supposed’ client asking the price. Immediately after Thumbtack charged me $45.00. I am going to report them to the Better Business Bureau and the Attorney General. This business is a scam.

Thumbtack's pricing is out of whack! They have lost touch with reality. I am a DJ/Singer and they have now changed their pricing plan to where the cost per lead has gone through the roof! A potential client ask me a question and I was charged $30 for the lead. If I was hired, I wouldn't have a problem paying the $30... but for a lead??? I also question the validity of these so called leads. I will guarantee that some of the leads are generated by Thumbtack and are BS. I gave them a second chance and they changed the pricing again, making it not affordable and basically screwing pros over. Extremely disgusted.

I have been a pro with them for years and generated a lot of income in the past... then they came out with a new system where the pro pays when they are contacted. My success rate drop beyond measure. I swear it is Thumbtack sending us messages just to increase their bottom line! They need the have a verification process on their customers, just like they do with the Pro's, so the Pro's know they are dealing with legit customers. There is no need for a customer to get 15 Pro's contacting them; and the customer reaches out to 10 or more of the Pro with a 'What's Next?' bot reply. Each charging the pro a fee meaning Thumbtack is then making more than the pro on the job.

They increased their rates by 500% or more - Their service is a joke. They have been making more and more changes which always result in way more money for them and totally screws their pros. They encourage customers to generate as much income for them as possible and don't care that it wastes their subscribers time AND cost us a TON of money with no return whatsoever. Don't get sucked into their terrible pricing model.

I used to love Thumbtack. 2 companies I have worked for used Thumbtack and my old construction company did as well. I started a new construction company and set everything up earlier in 2018, right when Thumbtack started changing from a credits to its new way of charging the pros. First few bids go through no problem, few jobs, everything's good. Then I get a $75 dollar charge for a bathroom remodel because the customer asked "Do you have any references". I responded within minutes that I do and I have several reviews on Thumbtack, Facebook, Google and give many more. The customer never read my response, never responded or did anything on Thumbtack again. I sent the "needs more information" bid because all it was saying was bathroom remodel. No price ranges or anything were offered, no details as to the remodeling or timeline.

So I have tried your instant matching and gotten nothing. I have sent responses to people that asked if I was available saying yes I am. Yet still no business. Every time I respond to a request I pay 45 to 70 dollars and get no business? This use to be a lead generating service and I would get a certain amount of business based on how many quotes I submitted that ran around 4 to 8 dollars a quote. I thought that was a little high but ok. But now I get almost no leads and when I get one it cost a huge price yes to answer the question Are you available. It is ridiculous and I am guess there needs to be a class action lawsuit.

I have been a Thumbtack Pro for about a year. They used to charge you only when you landed a job. Now it's when you're contacted. So you could be contacted, be charged $75.00, even if you do not land the contract. So if 5 contractors reply, and the customer contacts 4 of them, Thumbtack gets $300 whether the consumer hires one of them or not. It's crooked business... Please as a pro, DO NOT use this app. As a consumer, go to other sources to find contractors for your projects.

I have been using Thumbtack as a pro for over a year. I own a house cleaning business and have spent a good sum of money with Thumbtack. When I started using Thumbtack, everyone wrote their own quotes and sent them. It wasn’t long until they introduced instant match. This is where they will get you. If you don’t use instant match, you rarely get the jobs because your quote is slower than the instant quotes. If you use instant match, you have zero chance to read the job request and decide if you want the job. They have this cute little button at the bottom that says DECLINE, but you’re actually not allowed to use this button.

At first, I was roped into Thumbtack believing as a freelance photographer, it would help grow my business. At this point, all I have accomplished is unfair and insane charges! For one, the charges are OUTRAGEOUS considering they are based on a customer being able to simply click a quick response and BOOM, the pro is charged. For two, availability options are limited to choosing the same hours for the entire week, rather than hours of availability PER DAY, as it is quite ridiculous to expect Pros to have the SAME schedule 7 days per week. And lastly, they do not foster good customer service etiquette - copy and paste from FAQ's should not be a way of 'clarifying' your unreasonable charges to Pros. I AM BEYOND DISGUSTED with Thumbtack's scam service!

Yes you get to quote on stuff along with 15 other people so unless you are at the top of the list it is just a waste of money and time. Then it's $20 to $50 per customer contact. So I have wasted a lot of time. It's not a very good system for getting work that pays.

That is insane!!! What happened, Thumbtack? Obviously you are losing $$ to charge such exorbitant fees. I've used Thumbtack for years- now I despise the company. I have to pay the $70 fee even if the person does not hire me. I used to think $20 was too much.

I signed up for Thumbtack years ago and deposited money to send quotes as a real estate agent. Despite many attempts and a strongly rated profile through the site, I've never received any business by using this service. The market is over-saturated, so there is not a reasonable amount of time to send a quote, and when you do they are mostly ignored by the customer. That is not my primary complaint with this service though. My main issue was when I tried to withdraw my balance, because the service was ineffective. Deep down in the terms of service, it states that the money you deposit for "credits" is non-refundable. So no matter how ineffective the service is, your money is no longer your money. Any other respectable business provides refunds for services/products not used, or defective services/products. Not Thumbtack apparently, and when I contacted customer service, their solution was to tell me to "send quotes".

Updated on 11/04/2018: **Thumbtack seems to be "Under Construction"** When a business is "Under Construction" Isn't that business supposed to shut down until all is fixed? And, not make money during all the many trial/errors along the way? I feel like a Thumbtack "Guinea Pig!" Thumbtack is constantly making changes that are unhealthy to small business owners like me. The changes are convoluted with many confusing layers. Pricing has become over-the-top and makes no sense at all!

Unfortunately, after utilizing Thumbtack for nearly a year, making TOP Pro status, and spending over 6.5k; I was rewarded with a threating email from Thumbtack marketplace customer service. This email stated that I received a negative review. I was to refund this customer despite the fact that this customer was telling untruths and despite the fact I told the Thumbtack customer service rep the entire issue I was still threatened with "action on my account" despite the harm this could potentially cause to the clients that had already paid their deposit and weddings were coming up. I also had my TOP pro status revoked. Proof of the client's misstatement and contradictions listed below:

Complete scam. We started as pros when this company first started. We advertised them on large platforms like YouTube, etc for years. Now they are charging us pros a minimum of $30 just to reply to possible customers. Keep in mind that 90% of the inquiries are all fake. We've reached out to customer service, the CEO, etc and NO REPLY!!!

I started using this year this site to get customer to sell my services. This site even charge for just requesting more information to provide accurate quote. It happened twice for me. Customer service rep did not refunded those charges. This company needs to banned from doing business online.

Thumbtack hides their pricing for leads. They sneak it in FAQ's or hide in a small hyperlink on the left of the page. Back in 2013, it was in big letters with each lead. So I personally found it pretty bad. I also was positive in my account with +17 credits (now they moved to cash only), but they decided how much to convert those credit for and decided I owed $28. It's not a lot but it was enough. So needless to say, we don't recommend them. They charged us a whopping $60+ for a one-liner chat. in 2013, their leads were about $20 or less.

Join our class action - **. I have no idea how this site is still in business. It’s amazing there are any pros left on there. Simple fixes, such as requiring the user to list their actual budget, or allowing a drag/drop feature for photos in edit mode, are no-brainers and should’ve been there since day one, yet they’re nowhere near full implementation eight years in.

I first joined Thumbtack around 2012 as a makeup artist. I used to book gigs quite relative to the amount of time I'd spend submitting quotes. The actual site itself has come a long way with their analytics, message sorting, locations, profiles etc. It's so much better and I love it! However, roughly 6 years ago it was so much easier to get quotes. It was a monthly subscription that I think was about $20-30 and unlimited quotes. (Forgive me if I'm mistaken). Then they switched to credits. They gave everyone free credits to try out while we transitioned away from subscriptions and it was all fine and awesome.

I have gotten a few gigs in the past in video production and photography but for the money spent sending out quotes, between $5 and $14 each, I didn't get enough business to justify continuing. There were also some very suspicious jobs at 3:00 am that seemed fake. Many people who use the service are total cheapskates who want to pay nothing for my services. On top of all that they recently pulled this scam so that you don't have to pay unless the person responds to you. But, you now have to commit to at least $20/week and if you don't use your credits each week you LOSE them and they don't roll over, on top of that what used to be a $13 quote is now $26, DOUBLED. A TOTAL RIPOFF.

This company Thumbtack is a scammer. It creates false leads to bring pros to bid on them and make money, when you send a quote they respond with a word (what's next). This is a really bad for pros who running a legal business painting company. I created an account to get more customers. In 6 months I just paid $1200 in fees with 0 real customers so I decided to investigate what was wrong then I discovered their fraudulent activities, plus some leads are from people who are just shopping around and they want to pay the cheapest labor they can. Pros stay away from this site.

Without doing any research, I'm assuming this company is under new management. They used to have the best customer service and used to be an all around great company and have recently gone in the total opposite direction... They overcharge for gigs now. I've had so many fake profiles charge up my account. They will not let you speak to a manager no matter how many times you ask. They no longer care about their customers.

I was a top pro with Thumbtack since 2009 pretty much since they started. At the beginning their business model was awesome. You paid for credits in advanced, quote was send only to 5 "pros" and the chances of getting hired was great! My business literally jumped 300% within the first two years. Then...started going downhill. I caught them a few times sending fake leads. Their response "we are doing research". They even give me free credits to keep my mouth shut lol then they changed their business model.

My weekly spending budget was $25 that I set on their website (because you only get charged when customers "contact you")- They charged me 37.50 in one week for 2 "contacts." No email, no phone number just a question from a supposed customer through Thumbtack's messenger -"from the customer" asking if I was available on a certain date. How do I know this person is real? That's a lot of money for no phone number or email address. There are suspiciously large numbers of customers searching for your type of service AND doing it through Thumbtack.

They closed the account because only the customers have rights, for pros that they pay for years every single penny back to them, there is nothing. Not only they put you to refund the customers, but also closes the accounts “because of the policy of high standards”. Seriously! 250 5* reviews from where they are coming from, not for high standard services we provide? They just follow some rules from a paper, and have no idea what is outside, dealing with customers and provide 5* services. “We will not be able to reconsider your account standing”. I don’t recommend to NOBODY to use this scam platform ever.

I used to get plenty of messages from people looking for drum lessons and found the platform to work extremely well. I'd get charged about $6 every time I got in touch with someone. Then they changed their system so that you are charged when someone replies to your emails -- about $10 - 25. Not a fan, but I could deal with that since a student that continues on for many months could be hundreds or thousands of dollars of income. I know this is definitely not the case for most gigs on this site that are one-off deals.

The Thumbtack sites states they will find a pro in your area and get an estimate for free. Then they email the customer and only give two options, hired the pro or using someone else. I was considering the pro, but that was not an option. My bad I selected hire pro. Well, the project was a no go, but it was too late. This site charged the contractor even tho they did not get the job. And it was not a small fee. I would not recommend Thumbtack to any of my friends or family. The contractor should have some say, like, "Yes, I have started the job," or "No, I did not get the job."

I have been a tutor on Thumbtack for 2 years. I never had any students' serious request from them and never got to work for the people they put me in touch with (False leads?). However they asked me initially to pay for sending my own quotes (a few dollars each time that they refunded if the student did not respond) and now they are asking you to set a budget and they charge you whatever they want according to the number of requests you receive but not if you got the job or not. It's a scam! I asked them to refund me and I am waiting. Those people are thieves! I work on other websites which are very serious and who never ask you to pay in advance for jobs that you don't get, they charge the students, period.

Thumbtack has been known for sending false leads to customer in order to have you pay for your leads in the past. Now they are requiring a background check and want you to plug in your Social Security number so they can do a background check on you? How desperate are the people that use this service? Is anyone really agreeing to this? We should all bond together and deactivate our accounts and put this miserable jerks out of business! DO IT NOW, LET'S FORCE THIS COMPANY OUT OF BUSINESS.

I am a 5 star rated contractor on Thumbtack. I have been a member since 2014 and all my reviews are 5 star. I called several times about things that were not fair to me in the past. This latest scam they pulled on me is ridiculous. Thumbtack emailed this to the customer, "More info needed for your estimate. Blank Home Improvement LLC is interested in projects like yours and has upcoming availability. However, it's not possible to provide a cost without additional information."

Denny's Waterproofing - I am looking for someone to waterproof my foundation. A place was recommended and I was contacted by the waterproofing co. We scheduled for Saturday at 1pm. They text me at 12:50. Say he mapped it out and it's 150 mile from him when I get estimates for the work and he will match it. What a joke.

I started with Thumbtack about 3 or 4 years ago, when the company was still charging reasonable rates. Initially, the quotes were 5 credits for a DJ at $1.67 per credit. The customer would get 5 quotes sent to them. In the last year or so, they changed their business practice in the way they charge for submitting quotes. The first change was the chance to sign up for Instant Match, so the customer would only contact us if we were a match. The first Instant match, all of a sudden turned out to be $27.00. I turned off Instant Match and went back to the old way of X number of credits per quote, they changed it to actual charges, ex. $16.67, $21.87... Arbitrarily, no consistency, and they now send out 12 quotes.

DO NOT USE AT ALL COSTS, either as a pro or for finding a request. It is not safe, they require credit cards on file and use your personal information, including name, without permission. They also cannot write an app at all, and leads can cost $20 or more just for one quote! They hide the price and withhold information deliberately. Horrible company, don't use!

I had used Thumbtack in the past to find a pro. So when I started my business up I decided to list with them. Problem is, you have no idea what they charge per lead until AFTER a customer responds to your quote as it is based off of some weird percentage. I received a bill for $14 for a lead that did not book an appointment. Really awful way to do business. I deactivated my account and will not recommend them to anyone in the future.

Thumbtack used to be great at getting gigs for our business, however, they have changed their pricing procedure and it is awful. I've had 2 people in the last week contact me to ask if we are available on a certain date. The first one, we were not available but it cost me $17 to reply to her to tell her that we weren't. If I don't reply, that makes us look bad. Today, I get another request asking if we were available for her date. If I chose to reply, it was going to cost me $36.04!!! REALLY?? Unfortunately, I replied because it's bad business to ignore, but I think I am done with Thumbtack. I really hope they lose a lot of their customers for this reason!

Thumbtack made a charge to my credit card without my permission. They charged me multiple times but the customers never responded to me and I never got the job (flooring installer). This is stealing. Someone needs to do something about it cause they are stealing from honest and hardworking people!

I was looking for a professional to repair granite countertops. After three days Thumbtack had not generated any referrals for this job. I did get one professional cleaning company that responded but was not equipped to handle this job. What irritates me is that the follow-up from Thumbtack does not let you comment on the site and only give you the ability to check boxes that are misleading at best. In my opinion the company does a poor job with lead generation, and even worse job with customer service.

I know this is a company out of San Francisco that was funded with investors' money - thus, I think that is partly why the quality is so low. I NEVER received any recommendations. You cannot contact them. They ignore you. How in the world this company still exists is beyond me. DO NOT USE THEM - they will not help you. Plus, you can NOT contact them and actually have even a correspondence with a "real" person. It's ALL automated. This is one of the worst start-ups I've encountered out here. I do NOT recommend them at all!

Thumbtack used to be a good lead generator for my business, sure a lot of the leads were crap but the price was right so it kind of evened out. Now they have changed their price structure to where you don't even know what you're paying for a lead until after you contact someone, I have paid $ 300.00 in the last week for (4) leads that the supposed customer contacted me and basically all they said was hi. That's it. No contact information (i.e.) no contact phone number no email address no nothing!!! I read a lot of other reviews from other contractors saying they were fake leads so the other day I got on Thumbtack as a customer and created a fake lead and guess what? In a matter of minutes Thumbtack sent that lead to my business email address so yes phony leads and overpriced, If you're a contractor or a consumer I would stay away from Thumbtack. They are nothing but poison!!!

It doesn't seem possible that Thumbtack could make the service worse for businesses, but they have. When I first signed up a few years ago, it worked great. Sure, there were often customers that were trying to price-shop or worse, PROFESSIONALS trying to get price info from competitors (bad karma, folks.) But you paid little for the leads. I didn't mind paying up to $10.00 for a lead even if it wasn't qualified. Then the prices went higher, and I felt like I was paying more for unqualified leads.

Thumbtack sucks **. They sell fake leads, customer service won't refund bad leads, costs are WAY too high, most real customers are price shoppers, unlimited amount of pros can contact any customer, I could go on all day.

I am a new Thumbtack pro. I sent out 3 quotes today and was contacted by all 3 customers. 1 quote cost me 63 dollars, another was 24, and another was 8. All the jobs were N/A on the price. I am outraged and there seems to be no breakdown on how they were priced. So basically before I can go bid these jobs I'm already out 100 dollars and don't have a single guarantee of any work. They need to have a set fee or something to explain the charges because the highest quote I paid for will be for the smallest and cheapest of all 3 jobs if I even get it.

I live in Texas and I hired a supposed contractor through Thumbtack for my home in Ohio. This contractor not only screwed up so many things in my house he left the job half done and stole money and supplies from me. Thumbtack according to their $1000000 guarantee will not cover anything because they say it wasn't mentioned in the original text messages through their system. They didn't even know that this guy was a convicted felon, I had to tell them that. Don't waste your time or your money. There are much better places out there to find contractors. This place is a scam.

Thumbtack Pro needs to be sued out of existence! This outrageous scamming of charges for “customer interest” is the most ridiculous business practice I ever heard of. If it hasn’t been for fighting with them weekly to get refunds back, partial refunds, I would have paid them exactly what I have earned with the app. I have been charged so many times for customers giving faulty information or never responding back. The charges are all over the spectrum. It’s about time for a class action lawsuit against them. I’m disgusted right now!!

Contractor damage my floor. I reported as per contract with Thumbtack. Nothing was done. That insurance they claim to have, not true. A civil sue in GA is a job in itself. Cut my list & want to inform people not to use Thumbtack. You better off hiring a real professionals. Thumbtack does not give you honest, license and contractors.

We used Thumbtack to find clients for 3 years. We had an average 5 star rating, with 68 reviews. One customer decides to complain 2 weeks after her event (personal chef job). She firsts asks for 2 meals refunded. She then asks for gratuity refunded. She then asks for gratuity refunded, as well as 20% of the dinner. This dinner was a huge hit. The guests asked our chef to take videos and photos of them. We have videos of everyone enjoying their meal, and one of the guests saying "Chef J ** is the best chef ever!" They invited him out afterwards. So after all of this, to hear from our client asking for a refund 2 weeks after the event completely blind-sighted us.

On our Thumbtack websites (-with our bio's) is a link to 'Contact this pro.' When the individual attempts to contact you, they are asked numerous questions about their request for services and then they are introduced to your competition! Wow! I have been with them for a few years and have offered several ideas - never getting feedback on my suggestions. Additionally, they have recently decided to charge members almost 500% of previous costs to get a response from a potential customer.

I am a Professional using Thumbtack for clients. The prices for using Thumbtack and how the pricing structure has changed so many times in the last 6 months it's ridiculous. PLUS, clients can mark you as hired and review your business even if you've never worked with them and Thumbtack won't remove the spamming reviews from Non-Clients. Their customer service or lack thereof is the worst I've seen in a long time.

There is nothing dishonest or shady about Thumbtack, however for contractors with any kind of overhead or labor costs, your competitors completely low-ball their bids. I have a specialty moving company and wanted to pick up some extra work. In order to get ANY business, I had to cut my rates easily 25% and ask for no minimum hours. Three-hour minimum is my industry standard and five hours on the weekends. In addition, for one-day jobs that paid a mere $500 (usually I get $500 for three hours work) I had to pay Thumbtack $115 per week, AND pay for jobs which I did not land. If you are an IT guy doing everything out of your car yourself and you can afford to pay $115 a week for leads, I'm sure it works. But as I said, if you are paying labor @15 an hour, your truck, gas and overhead, forget it.

Lame. Free to bid, you now pay A HUGE FEE ($27 avg for a $150 gig) to get contacted, and there is NO CAP on the number of pros a customer can contact. Thumbtack keeps things vague in order to encourage clients to reach out, so they can collect. Thumbtack winds up making more than the actual gig pays. Customer service isn't flexible with it at all, they won't even review your case, just bill away. They also promote low paying wages for professionals. Seriously, this is one step above craigslist. Do yourself a favor and find a better way to market yourself before you even THINK about using them.

FAKE CUSTOMER!!! Overcharging me for FAKE customers. I got screwed by Thumbtack. Just don't do it. I got charged 23.00 for 100.00 phone estimates for a tv mount. WTF. If you still want to work for Thumbtack. It's cheaper to just send them all your money. There is no reason get up and go to work when they take more than you will make. And even better you pay them before their fake customer contacts you. 1 out of 2 customers seem to be fake. They reply through thumbtack with BS jobs you don't do or some stupid price no one can work for and Thumbtack takes money from your account.

This is a scam, Thumbtack charged me $12.50 for a possible 1 hour session which in my case results in $40. I do not mind the previous system, and understand the way the process works, where out of every 10 quotes one comes back (maybe). But this is insane. Let me break this down: Previous system: $2-$3/quote, means out of 10 quotes maybe a $40 session (so I spend $20-30 and get back 40) Great, awesome, and perfect. Current system: $12.50/quote, 10 quotes, $125 for a $40 session??? I am not paying $125 just to go work and spend time for a negative balance. I liked Thumbtack, but it seems as though they care about making money. What is more aggravating in this situation that the customer didn't even respond to my follow up messages, they responded once and nothing anymore (but Thumbtack system and policy is OK with this). System is flawed.

I have been with Thumbtack since their inception around early 2010. It was sort of slow to begin with and then really picked up for me the last three years I would say 2015, 2016 and later 2017 there was a change in their pricing, I have called customer service about six times since October of last year and it’s the same old same old. They will not refund your money when you get what do you feel are bogus client submissions and as soon as you respond you never hear back from the said Client. I believe at this point that Thumbtack is arbitrarily submitting bogus submissions and getting the professionals to quote on them and charging them.

I signed-up for the Instant Match and one message me from out of state. I got charged $42. I am not complaining since it seems like the job is moving forward. Then I sent a quote from someone local who contacted me by phone to set-up an appointment. Then out of nowhere, she cancelled it by sending me a message through Thumbtack to tell me that she already hired somebody else. Looking at her project insight, she did not mark anybody hired or contacted but me. Thumbtack charged me $36! I called Thumbtack to complain and they said that it doesn't matter what happen. The payment was for the introduction. My argument is that I am paying for someone who were hired and that person is not paying at all. Thumbtack is killing the small businesses! I deleted my profile. Not doing business with them anymore! Stay away from them.

Sad that Thumbtack takes advantage of their contractors charging outrageous pricing for their bottom line! Started out 5 years ago and was great. Now unlimited pros to bid on projects padding Thumbtack profits screwing the contractors big time!!! Somebody needs to sue these people to put them in their place!

I used their system to see if I could get some more work, they only charge you if they contact you even if it a fake contact. I gotten so many fake quotes, you have to send in a quote. If the person replies you get charged without even knowing if you get the job, bullarky! Stay away from Thumbtack. They took 13.00 from me. I didn't even get one job from them. It's a scam. Stay away!!!

Thumbtack just changed how they charge pros. They never show you how much a quote is going to cost and when I checked my account after talking to someone for 2 minutes, they charged my credit card $35 and I didn't get the job! There was not even an email showing that they charged this money to my credit card. I had no idea it was going to cost this much to simply give a quote to someone. Someone else complained about Thumbtack's website that they gave a quote to someone to do a job for $75 and Thumbtack charged them $77! It cost them money to do the job! STAY AWAY FROM THUMBTACK! It's a very bad business model and I expect that they'll have tons of complaints. I have deactivated my account. Good riddance. There are better ways to get jobs.

I had googled looking for an electrician. Thumbtack.com sent me an email with the name of Brian **. Brian contacted advising he was an electrician for 20 + years and lived near me. We came to an agreement to an hourly rate plus supplies. Brian was to remove all old outlet & light switches and ponytail with copper wire. He came 3 times and bought the wrong light switch plate covers for at least 3. I reimbursed Brian for all supplies. When I called Brian 4 days later as we had these switches with no covers on them he was cocky and unprofessional and refused to schedule to come back to take care of them. I have to hire another electrician who will have to remove all the ones that Brian did in order to warranty the whole house. Brian refuses to refund the amount we reimbursed him for the supplies including the wrong ones.

I look online for a good company to service my pool and I find Xtreme Pools. They did a great job and my pool is clear and ready. I recommend this company to anyone that like to have someone to take care their needs. The man you call is Joseph **, Owner& Operator, great guy, very professional, soon as he come to my home and told me what needs to be done sure he did and just try him and see the great job he do and you be glad you did you will never need anybody else!

Despite what Thumbtack tells you about the background check, in looking at their background check company, Checkr.com their privacy policy clearly states that they can not fully guarantee your personal information is 100% secure AND that your information may be sent to foreign countries! What??? LifeLock tells me that's a "NO." Not worth the risk!

I am writing this review because I was utilizing this Thumbtack app to procure a lawn service. Instead a quote. I received a sexually explicit picture and proposition from one of their authorized clients. I reached to the app’s support and was told they only monitor him to make sure it didn’t happen again. Even though they had expressed that their policy is a no tolerance policy. They could not assure it wouldn’t happen again. Obviously they allow this behavior to some degree. I am writing because I don’t want this happening to anyone else.

Kelly and his awesome crew removed 260 foot trees from my fenced in backyard today. St Peters Mo temperatures were nearing 100 degrees. Kelly and his 4 guys helping worked so hard through this heat. Eight hours, trees removed, material manually pulled out of backyard, chipped, big wood hauled off, stumps ground, and site cleaned to my satisfaction. Thanks for an awesome experience!

So I've been with finding jobs through Thumbtack since Oct 2013. Let me start off by saying they was way expensive then. But they're outrageous now. I used to shell out $600-$900 a week just to get one clean to make half my money back, playing Russian Roulette per se. Till I figured to stop throwing money away. I'm broke and they're banking. So I stopped for 3 months, came back and now they have something called Instant Match.

I'm an extremely professional LMT and have been gaining momentum building my business and clientele via Thumbtack . All of a sudden my account has been deactivated with no explanation as to why. I have also learned in other reviews here they have also significantly raised their per-contact fee from around $7 to $10 to $40!!! My limit was set at $50 per week, so I'm not sure if this had anything to do with it. Not only is this unjustly for business owners but it's not fair to those looking for professional services. Not only was it without warning, but I had clients whose schedule was pending. Not professional at all of Thumbtack as they have no regard for either small business owners nor those seeking services. I no longer recommend using Thumbtack to anyone!!! Save time. Advertise elsewhere.

I have been with Thumbtack for over 4 years. They continually changed their pricing model. Always saying it is what the Pros asked for. None that I know did, but I realize I do not talk to all of them. Costs went up from under $10 per lead to now up to $150, yes one hundred fifty. They state there are too many variables to tell vendors in advance what the cost will be. But you are charged immediately if someone contacts you. How is that possible if they do not know in advance what the charge will be?

When I first started using Thumbtack a little over 2 years ago to expand my business, it was great! They had a category for my very specialized skill and I received numerous bids every day and was able to get many new clients. About a month ago, they lumped my skill into a much broader category and since then I have only received 3 legitimate bids. I'm not sure where all the other ones are going now, and you can't get anyone in "customer service" to give you a direct answer. They don't seem interested at all in revisiting the idea of setting my specialty apart from this broad category, so I've got to look elsewhere to promote my services. If you have a very specialized skill or service, don't bother with them.

I was with Thumbtack for 7+ years and their fees grew more and ridiculous -- doubling, tripling (first $4, the $7 then $13, now up to $45!). Now they are completely out of control. Their new structure means they can charge you up to $45 any time they want, whether you have funds in your 'budget' (they call it) or not, just because someone contacts you, EVEN IF SOMEONE YOU WOULD NOT BID ON. They are also completely eliminating the editing category that I work in. So they take an obscene amount of money and you don't get to choose when or who. You can still bid but good luck after they drain your account charging you for people just fishing for prices with no intention of hiring. The customer rules here and freelancers are treated like crap. DONE. Canceling my account. Do not use them. They do not treat freelancers fairly and their billing policy is unethical.

I have used Thumbtack to acquire new business for 5+ years. I was paying $10-12 to send a quote which was ok. Thumbtack recently changed their pricing model and now want $35-40 if a customer contacts me. Sometime customers contact me and after I reply, I never hear back... ok. I can deal with shelling out $10-12 and occasionally losing. But not $40! Thumbtack told me to aggressively go after the business yet all I have to work with is messaging via Thumbtack while the Customer has my full profile! Sorry Thumbtack, I am cancelling my account. I was able to overlook the fake requests you send and overlook that your rules allow job recruiters to list fake jobs but $40 is the last straw.

I have read all of these reviews from other vendors about Thumbtack and we all have the same bad experiences with all online lead generation companies that come and go since 1990... The last three leads I received from Thumbtack were renters who do not have the permission to perform work on the homes from the landlords...

I used Thumbtack for three years. In 2016, I was the #1 Book Editor in LA. In 2017-2018, I was a Top Pro. As a school teacher, I was excited for the summer... just sun, coffee, and book editing--- wait, what's this? In Thumbtack's infinite wisdom, after thousands of dollars spent attracting quality customers, they just remove book editing category! Without notice! What an excellent display of loyalty to your most consistent clients. They are now a thoroughly garbage company. Don't waste your time.

I am a (20+ year) solo professional services provider that is/was looking for solid leads for my services. I tried Thumbtack. After initially signing up with the service they changed their pricing model. When asked via email about what that pricing model is to make an educated decision on whether to continue using the service, they did not disclose the amounts and replied with a vague answer that answered nothing. So I canceled my account.

My brother introduced me to Thumbtack. At first it was very good. I got plenty of contacts, knew how much I was spending for each contact and got request that were within my range but they decided to change their format and now I pay triple per contact, and sometimes they charge for contacts to tell you they are going a different route or that they have hired someone already. I use to spend about $30-$40 a month and got several jobs. Last month I was charged over $200. I had 11 contacts - 3 were people telling me they already found someone.

I went to pay my bill using my debit card and then found out the next day that Thumbtack took money from my debit card without permission, basically they stole it and when I questioned them they gave me very vague explanations and used sneaky measures to validate their reasons. However the bottom line is they had access to my debit card and took money without permission essentially stealing from me.

I signed up with Thumbtack mostly out of curiosity. But quickly realized it wasn't anywhere remotely close to useful. They referred people well over an hour away from me constantly, for free because they were out of my designated area. But being sent people messaging me from outside my area was just the start. I was sent a message from a client whom lived just over an hour and a half from my home. I told the lady she was too far but I would be willing to talk with her over the phone and see if I could offer some advice. I never hear back from this woman till two days later when she sent me her door code at 8 am. Keep in mind I didn't even have this lady's address, and had never agreed to work with her. I stated the opposite quite clearly. Before I could see she messaged me her code and respond she had marked me as hired and left my company a 1 star review.

As a business, we've used Thumbtack for several years, and it was just okay. We'd get a few booked jobs but very little sold work. Recently, they revamped and updated their website and the way you interact with new leads. I was somewhat relieved and thought that maybe now we'd get more jobs booked through them. With the new "Instant Match" feature, we receive leads from many different states... some are over three hours away, completely out of our service area. How is this helpful?

I have hired two "Pros" from this site and they both have been horrible. The cabinet painter I hired stated that he had his mother go out on Thumbtack and write a raving review of his work. They did a less than adequate job. They missed painting areas in the cabinet, broke my stair railing and did not sand a door that I paid them for. Another countertop "pro" I hired, had nothing but excuses. Everything from the truck tipped over with the granite in it while traveling from Canada, to the dog ate the paper my measurements were on and also showed up to my door one morning with no warning to remeasure, and the day of install the sink "broke" while they were loading it and finally they installed the wrong shape sink. I paid both of these so called "pros" in full thinking that would entice them to do a great job, not so! What a fiasco trying to have my kitchen remodeled.

I hired a person to work on our home through Thumbtack. We had him do a couple of small jobs then moved on to a big one. He started out strong but then the quality of his work quickly fell and we feel he outright lied about what he could do. We already spent almost $2000 making repairs to things he damaged and trying to fix/finish the work. Thumbtack has been giving me the runaround. They only want to reimburse us $468 for the heat/ac repair from where he put a nail through the electrical line which caused a power surge that blew the control panel which we had just replaced six months prior.

The customers you get via Thumbtack are not the cream of the cream, why? Because Thumbtack is really really bad at screening. Last year I got this woman who was super nice I thought. We met, she liked my portfolio, we signed a contract and I started the design of her guest house. She had no idea what she wanted but I tried to help her as much as I could throughout the design process. When she approved the design and we were ready to close that phase, she decided not to continue with the project. I guess she realized she didn't have the money for what she wanted to build and decided to stop and also demand her money back, money she had paid me for my work.

I have never written a negative review, but my experience with Thumbtack has been one that has left me feeling robbed. In Thumbtack's previous model, they had you pay for each quote you send. Regardless if anyone answered or opened your quote you got charged. I sent out numerous quotes, I've had only 2 people respond, and zero jobs landed. I was willing to let it all go. Then they changed their model. Now they are claiming "free quotes unless you land a job!" Sounds nice. Except I have remaining balance in my account and they will not let me make quotes unless I give them my credit card so they can charge however they like.

I have been a top pro for about a year and when I started using them they told me it would be myself and 4 more companies bidding. It was about $5 per bid. This year out of nowhere 10 to 12 people are bids are being excited. Any time that a customer texts you through thumbtack its $16. The customers are contacting multiple companies and many never buy. If I took care of my clients the way thumbtack took care of me I would be out of business. STAY AWAY VENDORS.

This company is a SCAM! They charge a HUGE percent when somebody just contacts you and says “thank you” or “not interested”. This disgusting company charged me $149 and $115 for two contacts. CONTACTS!!! Not even leads!! Never again. Stay away from Thumbtack if you are a pro.

I'm a photographer that has used Thumbtack for nearly 2 years. I can say that in the beginning it really helped me to get wedding jobs that I otherwise would have never gotten. It got my business up and running, though it was still rather pricey. I was charged for every time a customer merely viewed my quote. Often, quotes would be viewed without the customer actually contacting a Pro. I hated that aspect. There was no way of knowing if the request was a serious one. I still stuck with it, because it was a really good way to build my portfolio and get some referrals from those jobs. At that time it was a little more fair, because I knew how much money I was spending for each quote, weddings were a separate category, and I would get some limited information about what the customer was looking for in a photographer.

I've been with Thumbtack for 4 years, with a small pet sitting business since 2014... Used to cost me $2-3 dollars to send a quote, which I thought was reasonable... Now, just recently, I tried to send a quote for a $15.00/day pet sitting job and the minimum I could send my quote for was $17.50! I am going to take my small business elsewhere, as I will not pay for their greed! The new quoting system is very hard to understand and when I tried to talk to them about it, all I got was that is their new policy. Sorry Thumbtack, you are losing me!

Oh, my how I wish I had checked Consumer Affairs reviews of this online vendor matching service before I proceeded in hiring one of the "Handymen" they referred to me. Instead, I relied on them, believing they had done some preliminary screening. Well, not only do I have an incomplete, unfinished project (lights still not working and thankfully job was small), but because I got this uneasy feeling I did some background checking on my own of the handyman and found he has a verifiable criminal background that is easily ascertained with a press release of his arrest for grand theft that was run online. And to think I had this guy and his friend working at my house based on their referral. Scary lesson learned on my part. Don't trust online referrals from Thumbtack. Go with who you know.

I've been with Thumbtack for the past 3 years and have enjoyed working with them. The beginning of the year they changed their platform and increased their pricing tremendously, where once we had 3 to 5 pros bidding for one job and could designed our own templates to customize our style, now there are up to 10 pros bidding, and all of us with the same ad, there is no personalizing anymore. Instead, I feel the customer asking for pricing is so overwhelmed by a large number of pros bidding for a job that is not even a guarantee any one of us will get. I'm spending my money advertising my business somewhere else.

I am a TOP PRO in all 3 businesses on Thumbtack due to getting over 100 5 Star Reviews!!! And I was making good money for the past few years on Thumbtack, but over the past year (2017) they have substantially raised the prices. They charge pros just to get a contact/not a job, a contact mind you that may never hire you, which means emailing this contact through their website, so you do not even get their personal email. Like tonight, I got a contact for a wedding officiant position, my price I would charge the couple was only $125, as I like to offer a reasonable deal, but Thumbtack's fee was $21 just to talk to the couple through emailing on their site, I would have to pay this upfront without getting the couples phone/contact or the job. NO THANKS THUMBTACK!!! I will take my business elsewhere. You are ripping your pros off--not cool, I've been with you since you first started.

They are not about you anymore, it's about them. The pricing has gone up. Don't let them fool you. Do your homework. $55 is the minimum for a roofing contractor? When I get nothing from them. No addresses, numbers nothing. The math is more. One lead for a contractor is 18.85 in my area. So now just for $55 a week you can get maybe 5 contacts? $55 X 4= $220.00. (this is the minimum) Not looking right if you ask me. I have been with them for 3 years. Had some great contacts but it's not worth the money they want me to pay now.

After being on Thumbtack for over 3 years I closed my account before these thieves drained any more from me. This new charging policy is both confusing and deceptive... Before you know it, hundreds can be drained from your account. They send you so-called interested customers, who are dubious at best, and charge you an exorbitant fee in the process. Pros beware, don't get ripped off!

Thumbtack has changed its platform and it is a total rip off to the Pro environment. They charge $40-$70 for leads that customers don't follow up on or reply. Why should I pay $43 for a customer who is shopping around to ask me what is the next step for me to reply and never hear back from the customer, when that customer never had plans on or intent on hiring someone from the beginning? Maybe they should start charging the customer a percentage instead of price gouging us! Thumbtack is not beneficial to Pros to enhance or gain business, the platform is more so to make money for Thumbtack.

Price increased by 500% and the request are all junk. If the customers sends one of the automated messages or any message BAM your account is charge and the little ROBOTS sitting in the help center tell you all the requests sent were all good and the charges will stay. You have to ask yourself what do you normally do when someone is stealing from you? BAM they’re out of your life and you move on!!!

I used Thumbtack for years with reasonable results but now I am seriously considering eliminating my account. I was told from a support person that under their new system if I received a request for a quote that I would not be charged if they contacted me directly. I paused their Instant Match which I thought meant that any quote requests coming through were direct contacts. Then I discovered today they've been charging for the quotes-no indication of the charge in the quote, no bill to peruse, no notification that I was charged.

I willingly pay for the contact with the customer, as stated by Thumbtack. They also encourage you to do a "follow up" with the customer if you are not hired. This is to find out WHY YOU DID NOT GET HIRED. What Thumbtack does NOT tell you in the statement advising follow ups, is that it's free UNLESS THE CUSTOMER TELLS YOU WHY YOU WERE NOT HIRED. NOTHING is stated that you will be charged, in the section where they ADVISE you to send a follow up email.

Don't use Thumbtack. Here is why: Their system is flawed. Seems worse than before. Now they charge you after someone responds. So that means when you send a bid and that customer decides not to read your bid and then decide to respond and ask a question that you clearly stated on your quote lol you will be charged!!! It's your fault that the customer didn't read a quote!!! They are also vague in their selections for the jobs the customer wants. I would have to hold my breath bidding because I didn't know if they want my service or another. So basically this scam system they have is a joke. All a person has to do is say Hi after a quote and there goes your money.

Just $75 for one quote on the customer who I cannot even reach. Apparently, Thumbtack only shows half of your quote to the customer and then the customer has to magically figure out to click on the text of your quote to expend to read your full message. And hey BTW if you approx price is not in the first 2 sentences of the quote there is 99.9% chance your customer will have no idea how much you charge and well when you tell him you'll never be able to reach him again... And btw "amazing" customer support totally admitted it was their fault and did absolutely nothing! Never again...

I have been with Thumbtack for about 5 years or more now. At first I was actually getting Client referrals and at a reasonable price. Now, they have raised prices to exorbitant amounts and I question the legitimacy of those Client requests. I find it strange that either the leads do not return calls or that the requests are a lot of the same rare requests in my field. I use to get great leads and actual jobs but now the responses from leads are almost nonexistent. I sometimes wonder if they are legitimate requests. I have spend so much money on this site throughout the years. Things have definitely changed and not for the better. I almost hung it up several times but stuck with them. But, now I feel as if I don't have a choice. I've also lost a lot of money on possible phony requests. I don’t really want to pay $30 for each one either. I am very disappointed with this site and have been for a while now.

Our company and a customer could not agree on a set price so we said, "You're more than welcome to hire someone else". Well after that she hired us to leave a bad review and in her review she was calling us racial names. We told Thumbtack about it. Their response was it was a how she felt dealing with us so they're allowing racial comments in the reviews.

When I started using Thumbtack, it was a fairly reasonably priced site for the small business owners to find local clients searching for their services. The bids were $8-$15 and the prices were shown on the bid requests. You were also only competing against a FEW other providers, once the 3 or five customer contacts were made the request was closed and you could no longer submit a bid.

I am a college student, but I have many marketable skills. I decided to do on Thumbtack to sell my services in a few things, including ACT prep, SAT prep, science tutoring, and jewelry making skills. Not only were most customers just "looking" and not ready to hire, but Thumbtack charged you obscene amounts of money just to talk to them. For two clients looking for help with ACT/SAT prep, they charged me $20 a piece when they were just asking simple questions. I was not hired by anyone through Thumbtack, although I made many efforts to be accommodating to people looking for help.

I’ve been using their service for about a year with mixed results, I still reached the top pro status with only 5 star reviews, but now they’ve changed their lead price (Increase of 300%-1000%!!!) and how you interact with the customers in a way where the only ones making money is them, regardless of what the result is for the professionals. I guess we’ve come to a point where the relationship is not mutually beneficial anymore, I understand they have to make money but how do justify an increase of this magnitude!?

This company was great couple months. They were actually connecting people. But few weeks ago everything changed. Leads used to cost between $ 3 to $15. The highest was $28 but now one lead cost almost $55. This same $55 used to cost $6.95 dollars. In addition to that, they are not telling the customer how much they will charge the card. I spend almost $200.00 already and got nothing in return. Before I used to send 20 quotes and spend $100 but used to get a something in return. I did not care spending $100. I had the option to send 20 quotes. This time I do because two quotes almost reaches the amount I used to spend when sending 20 quotes.

At the beginning of last year, when I decided to open my business, I was very happy with the amount of new clients I acquired on this website. Due to some changes in the site I thought it was time to stop trying to get new clients due to the surprise when I realized the debits made in my account. Only 3 quotations sent and it was there: $ 90.00. Something else: Some of my reviews have been deleted where I lost many jobs for my competition. I will never use this site again.

While opening account, Thumbtack asked for current three customers reviews. When customers wrote their reviews, Thumbtack blocked our account saying fake reviews were being posted. If that's the case then why even give an option while opening account for three past customers reviews.

My experience was slow out of the gate, but then I got the hang of it after investing 100s of dollars. BE CAREFUL because their main obligation is to the reviewing customer NOT the people who pay them fees - they want you money yes, but they know the name of the game is to accumulate reviews so their value goes up. First, it was about competing with 4-5 other bidders and then suddenly they changed the system to "instant match". Good luck in getting any leads. You will spend between $18 and $40 per lead only to find yourself competing with 15 other bidders now.

I really loved Thumbtack for two years. Got so much business and experience. I no longer am using it though because of the dreaded changes. When Instant Match was launched, I declined to use it because I prefer to only bid on jobs that I want to bid on. (I’m a caterer and I like large corporate events, as opposed to small house parties.) But I noticed that when I manually quote jobs, I’m just not getting hired anymore as of about May 2018. Which is weird because I have great reviews, a great website, and competitive rates.

I have just learned so much from reading all these reviews, it seems we all got on this roller coaster ride about the same time 3 years ago. I too have been with Thumbtack for 3 years and it did help my business grow and got our name out there. We both made money from our relationship, but then like all the other reviews say things started changing. I even noticed unauthorized charges from them as well. We are a 5 star company awarded top pro 3 years running with over 135-5 star reviews. Thumbtack was so impressed with us they had a new Top Pro advantage promotion. I was contacted about on 5/29 then I woke on 5/30 to find my account with Thumbtack was deactivated. My 3 years of success gone. Our 135-5 stars reviews gone and a lot of hard work erased and when I contact them they told me they owed me no explanation and that they had decided to end our business together and I say **!

I’ve been a Thumbtack pro for over 3 years, and have loved using this site. Over the years pricing methods have changed, costs have reasonably increased, all until now. It’s literal robbery, what used to cost 3-5 dollars a quote has jumped to $50. Now, they’ll tell you some BS, about how you get to send “free quotes”. When truly it’s a charade of what’s really going on, which is upping their price 1000%. When I called support to discuss my issue, I was told “maybe you should try charging more”, which shows how little they care about their customers, as well as how little respect they hold for their pros. It’s very disappointing, this site started to help the little man, to give an edge for the self-made self-employed businesses. But like most corporations they have turned to the greedy, money hungry state of mind we have become far too use to. No Thumbtack, just because your solution is to charge more, it won’t be mine.

Now in my 5th year of Thumbtack, I believe they have reached a point where the PRO is no longer an important part of the matrix. Now that I have been hooked in- over 60 hires and multiple reviews- they believe they can manipulate you into anything. Even spending your money without our consent. Yep! An all time low for them! Wrapped up in the "set your own budget" is "we will charge your credit card without your authorization." I am not sure how they can get away with this. But they are for now.

I have been using Thumbtack for almost 3 years now. I enjoyed the pricing they had because it helped small business like mine grow and becoming very well known. I was always in control of the amount of money that I spent and I could always stay on budget. Recently they changed their bidding guidelines to where you could bid without being charged unless the customer contacted you. I figured that was going to be a very good move to Thumbtack as well as the pros out here.

I joined Thumbtack a couple of years ago as a customer because I needed pictures done. I had a great experience as a customer because it got me in touch with a professional that was good at their craft and provided what I needed. Years later as an aspiring cinematographer, I decided to use Thumbtack as a professional to build up clientele as well as my reel. Since I had a great experience as a customer, I didn't expect such a shady service as a professional.

Hello to all you pros out there who have been taken for a ride with Thumbtack. I have been scammed and now throttled. I have been billed at will with no explanation and decided to hire a law firm to file a class-action lawsuit. I have to go out of business now after only 1.5 years in business because I put all my "Eggs in One Basket" with this joke of a company Thumbtack!!! Let's turn up the heat on this unscrupulous and fleecing company people!! My name is William "Trey" ** and we need more pros to join the lawsuit!!

Thumbtack used to be pretty good. You could buy credits and send quotes to potential customers. It was kind of a shotgun approach in that you had to send quite a few to get any replies but it did actually work. When I compared how much I spent to how much I actually made, it was worth doing. Then they raised their prices quite a bit but it was still ok if you were careful. Now they don't allow that and charge when a potential customer wants to contact the pro. The problem with that is the prices. I don't know where or how they decided what a job is worth but it is totally ridiculous.

I signed up for this service thinking it would give me more leads, well the only way you get any leads is you have to pay a minimum of $65 per week. This really sucks because you pay them and if you don’t get any replies to your submissions they still charge your credit card every Monday. Not a good service at all. My advice run away as fast as you can. I asked a question of them about this after I sent a request for more information from someone who wanted work done and a week went by and I wanted to cancel my credit card. The only way I could end this was to deactivate my account, this is just a big ripoff.

I have to say I have been through the ringer with a lot of digital marketing/advertising companies, but these guys take the cake. Doing business with Thumbtack is BUYER BEWARE. There is NO LIVE SUPPORT and the setup is full of loopholes and traps to get your money. I spent over $250, after getting 10 5-Star Reviews from my clients, who they solicited, and never got any business. My bids were always in the middle but my profile and portfolio second to none. I think there are a lot of fake things out there, this one of them.

We used Thumbtack to find a contractor to fix a small leak in our hot tub that we recently acquired with the purchase of a home. The contractor did a horrific job, he had 12 opportunities to correct his work and when all was said and done the tub was worse off than before. We are forced to take legal action against this individual unfortunately. We first attempted to take action thru the Thumbtack website, which I seriously warn against anyone doing. Thumbtack had listed on their site that they had 'background verified' the contractor we used but in fact, they did and do nothing of the kind. The contractor was not licensed, he had a phony LLC he is hiding behind and Thumbtack did nothing about it and they still let this individual post on their site. Lesson learned, always check the Better Business Bureau in your area before allowing someone to work on your stuff.

My interaction with this company was appalling. I was contacted by someone and charged $10.69. I disputed the charge at which point they tell me it's my profile that needs to be fixed. There was nothing wrong with my profile. A customer on Thumbtack messaged me asking my availability and told me what he wanted. Apparently I was supposed to address the customer and drive at the same time. Last I checked that was illegal and called distracted driving. Not even 45 minutes after the initial contact he decided to message me back about he hired someone local. I am not paying for a charge to something that's clearly bogus. WHAT A SCAM COMPANY!!! I REFUSE TO LOSE MONEY TO A COMPANY THAT IS INVOLVED IN SCAMS. TOO BAD I HAVE TO GIVE A 1, AS OPPOSED TO A 0.

Contacted Thumbtack for a railing & they sent me a great contractor by the name of Man of Steel. Great job, on time, professional job. Reasonable priced and concerned about his workmanship. Cleaned up when he was finished and made sure we were happy with the job. If you need any type of welding done, give this company a call. You won’t be disappointed.

I'm a pro on Thumbtack. It states on their own website that background checks are optional for pros. My account was shut down because I didn't take it. I know I have a clean background so I took the test. I've always done good work. ALL my reviews have been nothing less than 5 stars. The test results came back as 100% clear... yet Thumbtack will not let me use the site for another 2 weeks. They will not give me a true and valid reason as to why. Keep in mind - I've used this site for over 2 years as my income. I asked to speak with a supervisor numerous times about this only to be told that it's not available.

Between 2014 and 2016, I earned thousands of dollars through Thumbtack's gig bidding service as a part-time professional magician. The price Thumbtack charged me often seemed arbitrary, but as it was on the low end ($3.33-5.00, typically), I stuck with it. In 2017, however, Thumbtack launched a highly deceptive campaign. Claiming that it had "heard" its gig professionals, it began offering what it claimed as "free" bidding. In fact, what this means is that professionals must pony up a budget of minimum $35/week, paying staggering fees of $20-40 each time a potential client merely *responds* to a bid, regardless of whether that contact even pans out into a paid gig. I urge other working professionals to boycott Thumbtack and to call out Thumbtack CEO Marco Zappacosta, the criminal mastermind of this outrageous policy, on social media. Thumbtack is committing fraud against gig professionals.

After reading all the negative comments my suspicions were correct. I knew it was a scam. I have gotten a few customers but the majority of customers that are supposedly quoting never respond and as soon as they do Thumbtack chargers outrageous amounts of money even if they just say more info. They tried to say you won't pay unless the customer responds but you pay 29 for someone who may or may not be real. A pro should not be charged unless they are marked hired. We shouldn't be charged just because someone says I would love to chat and never does. I think it's a scam for the most part. I have spent hundreds of dollars on here but I know now they are just taking people's money. We need to do a class action lawsuit against them because clearly we all know they are just stealing from us.

Had a few piano openings, so I heard about Thumbtack and gave them a try. I was with them about 3 years and received 2 students. Other prospects they sent me were across town and far away. I subscribed for autopay, which was a huge mistake. When they found out I was quitting, they sent me 3 new false names and charged me. They said they would refund, HA, HA! I had to change my bank account to get through this. Don't go here!!!!

I own a small interstate moving company and I have been working with Thumbtack.com for a few years now. It worked well in the beginning. Recently they have been implementing changes, some good, others not so much. Rates went up dramatically, but at first there was an offset that kept my quote cost reasonable because it was only the customers that contacted me directly that I had to pay for. The rates had gone from between $8 and $13 to between $50 and $75. This was fine because I was only being charged for quotes I received a response to.

We have had a horrible experience with Thumbtack and the way they chose to handle a situation with a customer of ours that breached their contract. This customer has left false slanderous reviews about the situation and our company. Thumbtack originally stepped in stating they only wished to mediate the situation, that never happened. We showed our contract that the customer was in breach of. Nothing was done. We have always from day one been willing to accommodate any resolution so Long as the original contract was followed.

As a "pro" using Thumbtack I have nothing good to say. I've gotten a few jobs - but there is no vetting process for "pros" or for "customers"... I just received a ~$57.00 bill for a single client to contact me and then flake out. Essentially I wasted 1+ hours and had the 'blessing' to give Thumbtack $60 for it. Then on the phone with Thumbtack for 30 minutes trying to get them to understand that I never signed up for highway robbery and can we do a partial refund and set things up correctly. Was told, "Sorry but we can't help you..." I will never use Thumbtack again - I'm pissed off enough to come waste more time writing this review. Please avoid this app/company/website.

I spent over $100 in one weekend bidding on job after job. Then today someone contacts me out of the blue. To make a long story short because Lord knows I've already wasted several hours texting back and forth with him. Same old "send me all your info..." This one actually pushed for my address and that scares the crap out of me. I didn't give it to him but still... Like I mentioned before this is the second time I've been through this.

I wasted $500 these past months, and dozens of hours on leads Thumbtack has sent me... I believe most are made up so we pay $10 to TT to reply. We get lots of band gigs etc. elsewhere, so no reason we wouldn't get them thru Thumbtack if the clients were genuine... They also allow vendors to get friends to leave favorable reviews. And a week ago, they stopped sending me leads, after I asked them why no jobs. Who else is unhappy? I hear there is about to be a class action against them.

Posted a job for quote on Thumbtack. Got a quote back from a local contractor... He had questions (messages via Thumbtack) so I called them. THEY NEVER QUOTED!!! They knew nothing about Thumbtack and NEVER quote online (through Thumbtack or any other online site)... SOMETHING IS DEFINITELY "FISHY."

I seen a pending charge on my account and called Thumbtack to dispute the charge and of course they refused to refund me my money. Keep in mind I NEVER authorize them to automatically pull money from my account. They claimed I signed up for auto match in power washing, which of course I never did or would for that matter especially not in power washing... lol. When I use to use them they were still on the credit system. That system was fine until they raised the price then I stopped using them. I had checked them out earlier in April just to see if they improved and I looked around and was not satisfied so I left only to find charges on my account today. This is the biggest rip off out there for contractors today.

What Thumbtack charges you for a "lead" is way out of line. Used to be $3 and now it is up to $17-20 dollars. That might be feasible for a $5000 back deck job for instance, but not for a $40 service. I had used them several years ago with some success but have had to recently close my account.

After receiving money from investors, they have gone insane. Been with them from the start. Was ok at first. Was 3$ per quote, went to 5$, now 14$ to 50$ per simple lawn mowing quote. They have designed their process to only make money for themselves, not for the pros. Not the place to put any of your money anymore. They load fake leads rapidly. I would get lawn quotes for mowing in the winter in the dead of a blizzard, snow plowing in the summer. Real problem now. Stay away. Close your account, remove your credit cards.

Seems like Thumbtack has handed off the reins to the Mad Hatter of Crookville! Please fire these highjackers and rehire the Thumbtack team of two years ago! I used to get great leads and made money but now their greed with their bogus leads is mind blowing. Me and a few of my peers requested quotes and then bid on them and then as a client didn't even receive emails back from them and then as a vendor was charged for the lead. Totally criminal! You want to flush your money down the toilet and waste precious time? Then do business with Thumbcrack! Shame on you!!

I use Thumbtack for around 2 years, I spent around $350 and got $0. Nobody answered! The customers wasn't real! I sent around 150 messages to customers looking for painters and other trades, and if somebody answered was to said that they were all set or did request anything. RUN AWAY! THEY ALSO DELETE YOUR COMMENTS ON FACEBOOK...

I have been a 3-year user on Thumbtack. They started out in a reasonable business model. Inexpensive cost to quote and limit 5 quotes per customer. A good system for customers and suppliers. Cost per quote was $5-6 on a $150 job. Good margins. Over last, 3 years spent $3000 and generated $30000 in revenue. an average of 10% ad cost. Now the new business model is an Instant match where 15 quotes are given to clients. No one will open and read 15 quotes. Most are returned and not opened. The new model is even worst. We are not told what the quote will cost and when a customer inquires about your service like ask a simple question you get charged.

I have been using Thumbtack for 2 years now. I own a private tutoring business, and I tried it out to generate new business. Initially, bids cost me 1-3 credits or $1.99-$5.99 per job (cost of bidding varied by industry). Sometimes I even bid on jobs for free if there were few pros in the area. At that time, only 5 pros were permitted to bid on a single job. If the client did not view your bid within 48 hours, they refunded your money for that bid. It was a great system! Within the first couple weeks I had booked 2 jobs. Within 6 months, I was a “Top Pro.”

I was charged nearly $30.00 for a quote that was $160.00. It turned out the potential customer was just shopping. Additionally, it's bad enough we really don't know how the systems calculates the fee, it's NOT EVEN consistent!!! I've been charged approx $10 for the exact same quote. Customer support is a JOKE. All they do is repeat the same thing over and over via live chat...which is time consuming and NOT effective.

I could not agree more with the person that wrote the May 1 review. I have been with them for about 3 years. Now they have changed everything. I used to get to see how many people bid jobs, not anymore. They have raised their rates so high who wants to pay 22% to get to quote a $100.00 dollar job. I called them 6 times to get to talk to a manager. Waited 45 to 60 minutes each time. I waited 16 days to get a call for a manager. He was a jerk, but to tell me that it was good for me to blind bid jobs is so stupid. I am finished with them. Anyone know any other site to deal with. I am also a top pro. What a rip off they have become.

Anyone reading this please know - do not use this company unless you want to just give your hard earned money away! I have used Thumbtack for many years and had been given good leads in the past years - but everything changed this year! The new system now charges whatever they feel like per lead - you do not know until the contact responds to you. The leads are horrible. If anyone does respond they ask when we can meet or ask for more information (by email, you cannot call them) and after you respond you never hear from them again. Once you check your payments in your profile you will then find out how much they charged you. (and only then) The charge varies upon what they feel like charging. My charges have gone through the roof! The fees are becoming ridiculous. I have de-activated my credit card so they can no longer access it. Please do not use them!!

Instant Match - It looks like Thumbtack is going the way of HomeAdvisor. I just realized I paid over $100.00 dollars for 3 leads that went nowhere. I have stopped using them until they can correct these problems. When they said their lead cost would go up a little bit, I didn't know they were talking 300%. More crooks in the lead generation business.

When I first established an account with Thumbtack on 11/2017 I was relatively satisfied with the results I was getting. I wasn’t clear on the whole bidding and leads but once I started landing jobs and the reviews started coming in and I began to get a little more comfortable with the whole house cleaning and pricing on quotes to clients. I also started noticing how costly Thumbtack began to get with the instant match like how customers who were automatically sent quotes of mines and never contacted me yet I got charged. Or when customers contacted me to ask questions that had nothing to do with the jobs or were clearly scams and I notified CS of the situation and they didn’t want to refund me the price I paid for the quote.

I began using Thumbtack in 2014 when it was fairly new but quickly gaining notoriety, as a Home Improvement Painting and Remodeling Professional. It still took a fair amount of effort, money, and patience to land a "job" from Thumbtack's services, but I ended up scoring around 15-20 jobs in the 1st year or so. Fairly satisfied with that I continued using them again after approx. 4 months away from it. Back after just a few months, I noticed quite a change they made, their prices increased dramatically and I noticed you wasn't able to know what they were going to charge you for submitting a bid for each lead they sent to me. After bravely sending a few "blind" bids to job leads I kind of got an idea of what the leads were going to cost me.

Thumbtack masquerades as a job leads service but my experience has not resulted in viable leads. The job matching system allows a "potential client" to contact me, ask any random question then charge me $35. When I contacted one potential client she told me she was doing some marketing and not looking to hire. Most client names are very unusual and I'm convinced they are fake customers generated by Thumbtack employees. Before quoting a job under their new system I looked at FAQ to see what the cost would be and it said it depends on the job. So I contacted Customer Service and she referred me to FAQ.

Thumbtack churns leads. The instant match will drain your profits and then your working capital by sending unqualified leads which are irrelevant, and then without making contact, using an automated message “from you” costing instantly without even letting you vet the request. There is no personal contact, all issues are handled virtually, not TRANSPARENT, hiding like a thief in the dark, don’t worry about identity theft... Thumbtack has your bank account number.

I was actively pursuing leads for about three months on Thumbtack and I submitted hundreds of bids, which got me exactly 0 job offers. I compared my offering to others what Thumbtack called my competition and I was well within the same price range, but still no offers. I think Thumbtack may be overloaded with established service providers in my field, which basically left me fighting for scraps. I would not recommend this service to anyone that seriously trying to grow business unless they have a lot of time and money to throw at this to get established.

Thumbtack is by far the worst company I've ever had affiliated myself with. As a pro, they have an option called "instant match" that is supposed to link you with interested clients. 95 percent of those clients are bots or scams, but the issue is that Thumbtack will charge you once the customer makes contact. No back and forth conversation even needs to take place. If they say "hello" or "are you available" and they never say anything in addition to that, Thumbtack charges you. How much does Thumbtack charge you ask? WHATEVER AMOUNT THEY FEEL LIKE. They do not tell you the cost of communication with a client until you are already charged. Some customer contact will cost 10 bucks, others can be 42 dollars, and there is nowhere on their site that helps to explain the vast range in their change for the same kind of client.

Thumbtack charges for contact made instead of jobs landed. This becomes problematic when they don't have a secure system for accounts that generate job leads. Numerous false bids come through. Typically I would report the bid and I wouldn't be charged. This was troubling because it was a manual process that is time consuming and there were several daily. Well as of today it appears that they are doing away with this reporting system and the contact itself is enough to justify a legitimate bid. That's $20 that can be charged by any competitor whenever they are bored enough to generate false leads that look realistic enough to pass. Thumbtack did refund me for the lead generated by MR "WELL HUNG" though I can to manually review my quotes and it was months after the fact that I got my $20 back.

They charge whatever they want and refuse to give a price list. As a professional service they are horrible in customer service. They take monies from your business account when it's not authorized and they refuse to refund when they are in error and charge whatever they feel as long as it does not go over your "weekly price tool" and then try to get you to add more monies so they can charge more! Very bad business practices.

Thumbtack keeps changing the rules on vendors, and the new payment system is downright dishonest. Vendors are no longer allowed to see what a bid will cost - you must blindly submit a bid and then Thumbtack simply bills your credit card pretty much whatever it likes. In our case bids have increased 3-5 times in cost. Absolutely ridiculous. Compounding the problem is that many people go to Thumbtack either to just kick the tires or looking for the lowest price - they are unaware that vendors pay for leads. One must waste a lot of money on bogus bids to land a real job - this process is now no longer worth it given their random blind pricing.

I have been charged $20 sth for 2 contacts, but finally the orders are not be created. Looks like clients are able contact multiple pros. Thumbtack can charge multiple times for those noneffective contacts. It's horrible. Quit!

I started using Thumbtack back in December 2017. Between then and now, I've booked about 12 or so gigs, most of them being weddings. By far, the number of quotes I sent far exceeded the number of gigs I landed, but it was okay with me, since the gigs I was landing were between $800-$1200. A few weeks ago, Thumbtack integrated a new system where they don't allow the pro to see how much it will cost to send a quote... I was charged over $40 on a gig, I quoted the client $300. Here's the thing, I really don't have a problem with that. It's still $260 I wouldn't have earned if it weren't for Thumbtack. Yes, I think it's way too much, but nonetheless, I'm grateful for an app that helps me find work. And if I land the gig, I'm willing to give them their cut.

Thumbtack has recently changed the way it conducts business. If you are a professional, you have to set a budget that says no less than $20 but really it just depends on when you try to send a quote to someone looking for your service. And the terms and conditions say that they have the discretion to charge my acct. when and how much they want to. It’s very misleading the way it’s described so BEWARE. Read those terms and conditions. Ruined a good App.

It worked for us only for about a month or so, but then everything have changed with this new system they came up with. It is horrible and very unproductive for the professionals. The pros can't see the prices per lead before they purchase it and can't choose the lead based on the prices. This system blindfolds professionals by allowing the company to charge whatever they feel like without giving you an opportunity to pick and choose or letting you know about the original price per lead at the beginning. Very DISHONEST practices! When we go to the grocery store, we as consumers have the right to see the prices before we buy anything in that store. It would have been crazy if we were notified of the prices after the fact of purchase, not even at the register.

When I first started using Thumbtack in 2014, the prices were very low, the leads were great and their customer service was outstanding! Thumbtack now 2018, the prices have quadrupled, the leads are terrible and their customer service is horrible.

Thumbtack used to be a great service to work with. You could bid on jobs for as little as $2.00. Now they've created a new system where you don't know how much you are paying for a bid, and you only find out after the customer has contacted you. The costing is completely arbitrary, and can run as high as $41.00 for a single bid. Considering that a lot of people are just kicking the tires and not even looking at bids, this can get to be a very expensive proposition for the service provider.

Thumbtack states the only time you'll get charged is when the customer either: 1. Sends you a message. 2. Calls you. 3. Books an appointment or 4. Hires your services. Which are all fine and reasonable until you understand that even if a customer hires another Pro or passes on your quote without ever actually contacting you or messaging you to at least give the chance to win the business, Thumbtack will charge the pro and every pro that was not contacted or hired. When you ask them why they feel it is fair business practice to charge everyone for the business even when they were never contacted or given an opportunity to win the business.

I have been using Thumbtack since December of 2010. I have always felt they are very confused about who the customer is. The customer in their business model is myself and countless others that pay them for leads. The consumer that creates an opportunity pays nothing and yet, the consumer is what they are more concerned about. I understand they have to appeal to the consumer, but this new model is not forthcoming about what the fees are. Prior to their changes, you had the option of not pursuing a lead based on what Thumbtack magically calculated for the opportunity. Now, you find out after the submission, which brings back my original issue with them and their confusion of who is the customer. They can have millions of people submit free leads, but if I and countless others (the actual paying customers) pass on the leads or outright stop using Thumbtack, then how are they expecting to generate revenue?

I have been a business pro with Thumbtack since 2014 and have, up until the past month, been very happy with it. I have been hired almost 100 times and have a 5-star rating with 59 reviews. A month ago they changed their business model. Before I paid $3.34 for each request for bid that I decided to quote. Now I am charged $20.88 whenever I am contacted by a tire-kicker. Their across the board increases take no notice of varying demographics. Complaints result in an operator trying mightily to put lipstick on this pig. I cannot afford such a huge price increase. All without clear information on what they planned to do. I understand that they want to make more money; so do I. But I cannot afford to pay this huge increase.

Their new system... charge the customers crazy amount to leads that someone responds to. This is not confirmed business just someone that responds to your lead... I see a photographer got charged $45. I got charges almost ten dollars and almost 18 dollars for two pet sitting leads. One asked me if I charged $25 for a week or pet sitting or per time... Obviously not a serious lead... $25 a week of pet sitting... That one cost me almost $18. I don't know who thought up this system, but I am going to my credit card to fight the charges and quitting working with Thumbtack. This is bizarre practices. Good way to lose customers.

I had been referred by my sister who was using a housekeeper from Thumbtack. Although I didn't hire them directly through Thumbtack, my sister did. Angie ** and her husband, Jim, came to work for us. I was usually in the house but just so happened to leave ONE TIME for 30 minutes. They stole EVERYTHING of value I had, including family heirlooms, tons of silver items, jewelry and expensive family treasures, some dating back to the 1800s. EVERYTHING WE INHERITED FROM MY FAMILY'S ESTATE!!! Unfortunately, it wasn't until this happened that I Googled these people (Angie & Jim ** of Nitro WV). I assumed they had no previous records being hired by Thumbtack. WRONG! A convicted felon was allowed to use Thumbtack and go into people's homes and steal from them posing as a housekeeper. She had only been out of jail 1.5 years having served almost 2 years for identity theft and credit card theft.

I have never written a negative review... until now. A fellow photographer suggested that I signup with Thumbtack. After he explained how it works it sounded like a good way to get extra jobs. After the first few weeks I received several "warm leads" or requests for photoshoots. They were mostly for portraits and a couple for commercial jobs. Yesterday I received a "warm lead" for a commercial job which I was interested about. I message the potential client selecting the category "More information needed for pricing" so I could better prepare a quote. The client responded with better details for the job. I almost immediately received an email from Thumbtack that I had been charged $45 for the quote.

I have spent hundreds of dollars with this company on fake leads and I believe that they should brought into court for theft with their fake leads and taking money. They advertise it is free. It is not free. For the companies just like Angie's List posts it's free but the companies are paying 1/3 of the fee for the work to these companies and they are all out to earn money for free.

Thumbtack doesn’t protect the paying customers/Pros and they don’t do any verification that people aren’t making bogus accounts and bogus requests. I worked with Directly also answering questions from Pros and multiple occasions Pros saw the problem and would create multiple accounts pretending to be people looking for services and sending requests to Pros causing them to spend money on a wasted request. Thumbtack does not stop this practice and charges regardless if it’s fraud or not. As a Pro I’m losing money weekly on fake and false requests. Thumbtack created auto responses to force more charges on Pros saying people were overwhelmed with 5 quotes at the time but now have up to 15 Pros sending quotes still using the auto response for fraudulent charges.

Overall, Thumbtack could be a great place to pick up extra jobs for a lot of professionals. With their current setup, however, it's just a great way to throw money out the window. I don't necessarily agree that they use bots to generate higher revenues. I do believe their job request form on the customer side is far too easy and you end up getting more customers looking for quotes out of curiosity vs actually looking for a job to be completed. If someone is serious about hiring a pro to do work for them, they won't likely mind entering in details about the project they're looking to have done.

Here I thought I was actually gonna be able to make the money I deserve to be paid with my levels of experience but instead I am charged a RIDICULOUS amount of $ for a contact I never even messaged, or paying $38 to give someone my number hoping they will follow through with the bid. When I asked Thumbtack how was I to know that it wasn't someone on their side posting a job and then pocketing my $? This was their response, "We'd like to convey that all requests are from real customers. Not us. It wouldn't make sense in business perspective because we will only succeed if our pros succeed." I mean seriously? Right cause I'm supposed to trust their word for it? Def deactivating my account and taking this to BBB.

When I first registered with Thumbtack it was as I expected but then it changed. I had wonderful referrals. They reel you in, let you make contacts and money and then scam you. Well I recognized this and immediately stopped 'bidding' on jobs. I’m not going to say here how so as not to give them the skinny on how to continue to scam. They are a nasty group of disgustingly dishonest group of people to be avoided.

My company (MDK Fitness And Nutrition) has been on Thumbtack for over 4 years. Despite all of the changes, we never once complained about much, besides maybe fake leads. They without notice, deactivated our account because they said we were affiliated with some other accounts that were closed. When asked, no one gave a valid reason why. After being hired over 150 times and over 60 five star reviews, they charged us then shut our account down, for reasons they could not explain. It shows, that even after being loyal, they treated our company with absolutely no respect. Even with possible fake leads, price increase, and everything else, we never said one word. But their actions made absolutely no sense. Hopefully in the future, they will have a better business sense.

I signed up for Thumbtack thinking it would be a great way to find some customers for some miscellaneous jobs to make money until I find new employment. I quickly realized how much this site is a scam. They charge you not each time you land a job through their “service”, but each time you send or receive a new message, & it’s not cheap. You set a “weekly budget” which allows you a certain number of new messages. The minimum you can choose is $15 per week which gets you “1-2 new customers”.

I pay almost $7 per lead for murals and faux finishing. More often than not, the potential client is very vague in the description of the project. In order to be fair I need to see the space and meet with the client. I state this in my "Needs More Info" reply. The potential client opens my message and I immediately get charged the $7. I have repeatedly followed up with these people and there have been no replies. Thumbtack will not issue me refunds. To me, this is a scam. Who knows if these people actually exist? A bot can open a message up, no? I'm at the point where I'm going to close my Thumbtack account. Throwing money out the window is the same thing and produces the same results.

They charge too much for big project... $45 for bath or kitchen remodeling and more. New system with budget is 100% cheating. I don't like this service and I guess I will close business with Thumbtack.

I have submitted over 30 quotes to Thumbtack with only one person to review my quote. Yet, I was charged for it and there is outrageous fees for these referrals that do not exist. I think the leads are something they make up. There is no contact information given, I use other lead boards and I do not have this problem. It is my company and two other companies bidding. But, with Thumbtack you are billed whether you are hired or not. I am going to get something done about this issue. This company is a scam, robbing the small business person out of already tightly earned money. I get quotes that cost me $15.85 and I don't even get a hit. It will say no pros contacted but that is a lie, I had one of my friends to contact a person before my company did so and when I went to bid it said 0 pros contacted. SCAM!!! We need to boycott THUMBTACK...they are a total rip-off with no set pricing.

I have been trying to make a payment on my account since 03/15/18. I owe $22.97. I have made 3 payments prior to this charge. I have called my bank and the specialist there told me there is no block on the account and that Thumbtack has been charging me $0.00. I have been trying to speak to someone there about how much they are charging per customer reached, and no one will provide that information. Red flag big time. There are no set prices for their services. They can literally charge whatever they want and won't break it down for you.

This company is a Scam. If you're a business owner watch out. They send you false calls. Some of the names were bogus. I looked some of them up there was no one by that name. If you sign up you will be throwing your money away. They won’t refund your money either.

I listed myself as a Thumbtack Pro for house cleaning and pet sitting. After spending over $200 I have never been hired once! How many of the job requests are fake? Well, Thumbtack's own video about how to increase your chances of getting hired tells you to create job requests on Thumbtack so that you can "experience what the customer experiences." All of those become fake bids! Also, when you bid it will tell you "Pro's contacted: 0" but what that really means is that any number of pro's bid the job but that the client (or fake client) only contacted one. So there I am bidding away thinking I am the only pro for that job only to find out that over a dozen other pros have already bid.

I have been going with Thumbtack for quite a few years now. I just recently found out that they changed their policy. I was wondering why I hardly ever got a response from a homeowner recently and found out why. Because I'm competing with 14 other pros. What a bunch of garbage. I'm sure in just a matter of time when 1 homeowner gets 30 emails from Thumbtack to paint 1 room. I'm looking for another company or companies to take my business elsewhere. I have 5 stars so where is the business. This is going to put 1000's of small businesses out of business real QUICK.

I have been a customer of Thumbtack for almost 5 years. I think they are a great company. They match those needing services that my company provides (Anything Outdoor KC) with companies and individuals who provide the type of services the consumer is needing. It is the best way for me to find customers needing the services my company offers. (Anything Outdoor KC) I have had very few issues and have experienced tremendous success through Thumbtack. I am surprised that there are so many who think negatively. Thumbtack is great!

I began using Thumbtack as a Pro last year and achieved a 5-star rating and Top Pro status in under a year. Pricing has crept up from $5.01, to $13.36 over the past year. I just was billed $113 for an Instant Match referral and told I wouldn’t get quality referrals without using it. There is no information on the referral about cost. I had to look it up and found the cost buried in my profile.

Warning... Stay away from this Thumbtack! Thumbtack is definitely running a scam. I signed up with them several years ago and thought it might bring some extra gigs for me because I'm a DJ and children's entertainer because I'm doing good with GigSalad. Thumbtack constantly sends what I believe are all fake leads to my email. I responded to a few local ones and paid the fee to do so. I think I did about 10 in total. There was never a response from any of them. They take your money and run!

Website has always been buggy. When they (eventually) fix a bug, four new bugs are introduced. ROI was acceptable until lately (March 2018). My company went from Thumbtack Best of 2016 to zero responses to the past 135 quotes. Support was good, but has now gone completely dark.

First off when people use this service they are not required to leave any contact info. Not only will you be paying tire kickers that expect a price on the spot, you're competing with any junkie lowballer that signs up and you'll also be competing with 15 others. The little symbol will tell you zero people contacted the requester then when you reply (and paid) it all of a sudden changes to 6 of 12 responded to that lead for 20 buck. Am I dumb to expect to have a chance competing with drug addicts that will bid a bathroom for $500 while wasting my money and efforts. It's a total waste of time and money and online shoppers are too dumb to know they are getting the worst of the worst using this service looking for the cheapest. All you good stewards of your trade stay away. Eventually they will call from corporate sell you a pitch for instant match and the lead price triples to $45.00 each with 10 others replying to contacts. ** them!!

I’m getting more and more frustrated with this app. I did booked jobs with Thumbtack but the ratio of requests and response is very suspicious. I spent a lot of money quoting chef jobs and lately, despite great reviews I get no response other than generic “sorry I’m going the other way”. That’s weird since I can see the request was created 10 minutes ago and no one else sent a quote but me. I can also see the same request coming in on the exact same block in Miami under different names and dates. You can book jobs on Thumbtack but it will cost you a lot of time and money. I'm done with them!

Unbelievable. Getting charged constant for responding to quotes. A prospect asks a question, you answer, then you get billed?!! No business, but get billed??? No verification of clients. Time for investigation. What a scam!!!

In March 2018 I put a bid in a for a epoxy floor job with Thumbtack. I had hired one guy to help complete the floor job and had his phone number as a contact that was sent to the customer. After that I received a email stating my Thumbtack account was closed due to an affiliation with another Thumbtack member. What? How would I know this person had a Thumbtack membership and why does that matter? I contacted customer service and they stated they did thorough research. What thorough research? I just signed up and completed the account 4 days prior to this email. It makes no sense. Do not ever do business with this company. It's a rip-off and they are liars!

I have to admit over the last few years booked hundreds of events as a DJ and made a great deal of money. Then as many have said something changed. Phone numbers almost totally disappeared. Price per bid doubled, and instead of five people bidding for jobs 15 were allowed. Thumbtack has become greedy plus fake leads without phone numbers are being scammed to the public. I'm one of the lucky ones. I am taking my business elsewhere with profits made on Thumbtack.

Thumbtack deactivated our account simply because we went on vacation and asked another contractor to monitor our leads while we were away for a few days. They said that other contractor had an acct that was deactivated because of a customer issue, therefore they deactivated our account too. I was told the only way to reactivate was to contact the other company and have them resolve the issue they had. Are you kidding me? Guilt by association? Who conducts business in this manner?

Thumbtack... I used to rave about how you have been an amazing outlet for professionals to find work. I stopped using your services once I noticed unnecessary changes that only hurt the pros, I also got discouraged when I found out a lot of the requests on your site were fake! After a few years I came back to see if the website improved in hopes that I may use it again. To my shock I cannot believe you charge pros an average of 25$ per quote for wedding photography, as that is what I use TT for. Thinking that’s ridiculous, I still decided to give it a try anyway. I figured I would invest a little more, maybe the chances of getting the job was more likely this time around. I spent over 100$ only for requests to be “read”. No one got back to me. I called customer service as I confused your “instant match” and selective response, only when you are not replied to, you would be refunded.

Do not give them your debit/credit card info. Each time potential customer will contact you or you contact potential customer they will charge you fee, even if you don't get the contract. Thumbtack is a scam. Avoid.

Yeah, me too. I noticed the prices went up and the five-pro limit sent to customers--the thing that sold me on the service--has been discontinued. Bad move. I had spent a bit of money with Thumbtack and got some work, but it's not worth my while now. I made contact with two helpline people and asked directly if and why the five-pro limit had been changed. They gave neither yes or no, but spoke immediately about how now my options were unlimited. I was less interested in hearing them spin this as my benefit than in their obvious duck of the question, like they had been drilled in this. In other words, the company knows this is unpopular and is hunkering down in the trenches. Looks to me like a one time useful business has passed into the all-about-money phase.

I am a wedding photographer and have used Thumbtack for several years as a "pro". It was productive and I was selected by many couples to photograph their weddings. Not anymore. What they charge to submit a quote is too high, and I have not been hired through them for over a year. They said that they provide each potential customer with five quotes. I suspect that now it is much more which substantially reduces your chances to get hired but ups their bottom line. Also, some of the requests turned out to be scams. My profile page was once excellent and now is not.

So Thumbtack for years stressed being the first to contact a customer and customize your quote, well they just threw that into the garbage and at the same time have made it impossible for small companies to compete. They have changed the way you quote starting instant quotes for select clients of theirs. The first step was eliminating the quote count that we used to see such as 4/5, 1/5, etc. Now they send instant quotes to customers from their favorite clients before you can even blink.

That’s terrible business, they just steal my money! I never had any orders from this site but they charged me more than $150 for nothing! When I found out that I missed $150 from my bank account, I contacted with support of this company. They said that I got some quotes and I had to pay for them. I paid and ask them deactivate my account, they did it. After that I didn’t get any email from them, I deleted their application and tried forget about this guys. BUT, after 1.5 month They charged me $30 extra, for nothing! When I contacted with support, the first guy promised me to return my money back, because after deactivating they not suppose to charge anything extra, but next day another guy texted me, that they will not return my money, because they charge me for 01/11 quote, but I paid once for this quote! They charged me after 1.5 month, (02/20) how is it possible!

The roofing leads given to a pro from Thumbtack are not responsive or when they do respond they are not interested in doing business now as the leads tell the pro who bought them. The leads from the Thumbtack are not verified or screened before they go to a pro for pursue the lead. This is not a good lead service for real pros.

I signed up for Thumbtack and assumed that they would be forthcoming and responsible about how professionals like me are charged. Their charges crept up on me and I never landed a single project. I am STILL getting charged, because potential customers are emailing me with inquiries. They charge me when potential customers make contact with me. I insisted on a credit card refund, but they refuse to refund me - even for a job that the customer CHANGED HER MIND. SHE SWITCHED WHAT SHE WANTED - AND SO I WOULD NOT HAVE BEEN ABLE TO DO THE JOB ANYWAY. I was STILL charged.