Thermador Refrigerators Reviews

My freezer stopped working in June 2023. 4 visits by a tech later when the tech spoke to a company engineer in August 2023 who may have identified a faulty circuit board. Told the circuit board was on order but as of December 2023 there has been no repairs or even proof the circuit board was ordered. Many conversations with Thermador staff but only get rescheduled. Was a great company but now very unreliable.

Bought the entire package of Thermador appliances when building a new home in 2020. Just under a year after installation, the refrigerator auto defrost quit working and ice built up caused fan motor to rattle/whine. They replaced parts and all was covered under warranty. Just over a year later (13 months), the same problem happened. Since appliance was now out of warranty, called authorized service provider to repair and it was the same parts that had failed the first time. Paid for the repair and parts and asked Thermador to cover just the parts since it was the same that were replaced under warranty. They have been unwilling to cover anything and are slow in responding to any emails/requests. I would not buy another Thermador appliance due to poor quality and even worse customer service. For info, previously had a Sub Zero and never once had an issue in 18 years.

First, the defrost pan on my 6 year old freezer failed. I couldn't get anyone to give me service on it so I called to ask what the resistance should be on the 2 different heaters. That was when I was told they do not offer diagnostic help via the phone. I explained I wanted the specification not help diagnosing but I was told no help over the phone and then disconnected. I finally tested and realized which one was not working. Got on the Thermador parts site and ordered the parts which they had in stock (I was pleasantly surprised). I ordered the parts and they offered two day shipping so I paid the $17.00 for the two day shipping.

Upon purchasing a complete set of high end Thermador appliances from what seemed at the time to be an upscale boutique I endured a never ending battle with my dealer. After a 16 month wait where our local had half of the money the pieces starting to show up after numerous calls. Dishwasher arrived with no box,Fridge showed up not working but was repaired after a stop payment on cheque. Freezer door failed in July and tech assured me he would order part. Here we are November no part and calls a s emails are ignored. If you're going to buy a high end appliance from my dealer in Dartmouth best keep the old one in the garage for backup.

Have a Thermador refrigerator less than two years old. It freezes at the top and is dripping water over all my food. Tech came out after two weeks of reporting issue and said it needs a part plus would need to turn off the fridge for 48 hours prior to their arrival so it would completely defrost. Part supposedly ordered, six weeks later part moved out another 6 weeks. How are parts not available for a new product? I purchased an extended service plan and asked to speak to a manager. "Sorry, no manager available," not sure when they would be in and they cannot return my call. Plus they would only say the same which is, "Sorry for your inconvenience." Stay away from this company.

Customer service beyond miserable. I'll stay away from Thermador in the future. I've been trying to get my fridge/freezer fixed (broken fan) for more than 4 months! 45 min wait times on phone. Only 1 or 2 techs in a major city and current tech only works one day a week. Techs don't call before they come like they're supposed to. First tech that came by said I just needed a fan, the second guy said he needed to order 34 parts. Customer service supervisors don't see anything amiss.

We bought an entire kitchen of Thermador appliances during our renovation 2 years ago. The fridge arrived not working and we have had to have it repaired numerous times. Thermador refuses to replace this very expensive appliance and states they have to make repairs to fix it instead. We are on our third repair of this refrigerator and have waited over a month for parts. They are the same parts they replaced initially so we are back to square one with a non-working fridge. We currently were told there is no estimate for parts arrival. DO NOT buy a Thermador fridge, they do not back their appliances!

Thermador appliances are inferior. The refrigerator has now frozen up. Only four years old....Thawing out. Waiting on parts. We paid $9500.00/ $8,900.00 from Nebraska furniture mart…custom cabinet installation. We have put all our food in the old beater LG in the garage. Our Thermador stove fans quit. At least it was warranty….

I am extremely impressed and happy with the customer service and support that I have received from Thermador. From assistance down to the installers everything went very smoothly. I appreciate the way that Thermador stands behind their product. Sincerely, Zita **

We bought a $10,000 Thermador refrigerator, it has been nothing but terrible and money pit. It has been making noise and we have already spent $$$ on repairing it. It's constantly breaking and customer service is atrocious. DO NOT EVER, EVER BUY THIS BRAND.

After waiting on hold for twenty minutes, I finally got through to a customer service rep. She knew I needed an installer, because my built-in refrigerator was tilting. Instead, she sent me a list of regular appliance repair companies who don't do the type of work I need. This was after assuring me she was giving me the right information. I live in Los Angeles and one of the companies was in Oregon. I still called the companies and of course was told that they don't do that type of work. My built-in refrigerator needs to be set back into the wall and bolstered.

Bought the whole Thermador suite of appliances during a kitchen remodel, of which this refrigerator/freezer was one. Before a year after installation, freezer temps turned wonky and ice maker stopped working. Long wait for the part. Eventually they just replaced the fridge with another identical one. It was delivered in November 2022. In early July 2023, same thing started happening. Things in freezer started to thaw and ice maker stopped working (during hottest summer months, of course)...Repairman came out, and of course, they don't have the part, so it has to be ordered. Meantime, freezer temp is warming substantially.

This fridge was purchased new in late 2020. These are very expensive appliances. Ice Maker Stopped working - Paid for repair. Lights in Fridge Flicker - *Paid for repair. Lights in Fridge Flickering again - Scheduled Repair. Circuit Board is out again - scheduled repair. Drawers not put back in correctly after 3rd service - scheduled repair and fixed. The oven, reviewed separately, has only had 2 repair calls so it is a little better.

Updated on 07/11/2023: Seven year old T36BT820NS refrigerator only maintains 60 degrees, service repair person estimates evaporator replacement to be $3000. This is after approx $600 in repairs to find out the above. JUNK. Don’t buy.

Thermador is already on its way to costing more money than the Wolf or SubZero I could have bought not to mention the inconvenience of having to turn off the appliance and save the food. The refrigerator is barely 4 years old. I have never spent as much on a refrigerator and never had this type of repair experience so early in its life. Even the repairman said Thermador high repair history would easily warrant purchasing another brand such as Wolf or SubZero. I would highly recommend talking to repair people instead of the appliance salesperson when making large appliance purchases. If they do not stand behind their products then consumers should think twice about purchasing them.

We bought a package of 5 appliances and 4 of them have had problems and/or have had to be replaced. I would never buy another appliance from this company! The dishwasher control panel is completely illegible so we have had to put our own labels on it. When we contacted Thermador we received no reply! The microwave oven totally failed and we had to replace it with another make or pay $3200 for a replacement unit!?? The ice maker has been nothing but a problem so now we’re back to using our own trays…

This was our third kitchen remodel and first time using Thermador. We used GE appliances and KitchenAid during our previous remodels. Our experience with our Thermador dishwasher, oven and refrigerator have been absolutely terrible. Each appliance has had an issue (< 1 year since they've been installed), the latest being the refrigerator. The adhesive on the deli meat shelf failed within 2 months. The icemaker has worked sporadically despite a service tech "repairing" it twice. Most frustrating is getting a technician to repair the product that is under warranty. The call service center is non-responsive and the technicians often cancel/reschedule appointments. Certainly not worth the $11,000. We feel taken advantage of.

Over 7 months we have not had a fully functioning refrigerator. Can you imagine not having a working fridge for 7 months???? And over the holidays too? Found an iceberg at least 20" X 6" X 6" in the top of the fridge that keeps coming back. Over 7 service calls and leaving work to meet the service techs. (7 calls X 4 hour tech window plus 30 min. to call in each service request....) Replaced fan, replaced inverter, etc. etc. One time the tech didn't have parts so we left work for 4 hours to have him show up for no reason. Then today they called 2 hours into the 4 hour time window to let us know they didn't have parts.... AGAIN! So disrespectful!!! When is it ever going to end???? Would rather just have my money, time, and spoiled food back. Way too expensive to have such poor service and failing fridge. Get something else!!

I purchased an entire suite of Thermador products for a new home five years ago. We are happy with the appliances in general but have had a couple small quirks that I think any reputable company would have no problem resolving. I am more than willing to have service performed, to purchase replacement parts, and to deal with normal wear and tear. My problem is that the support experience of this company is by far the worst I have ever experienced. I have been on hold times for more than an hour, despite trying to connect at all hours of the day to try to find a "less busy" period.

This is the most expensive and worst-designed refrigerator we have ever owned. We have only had it for 6 months and we are already looking to replace it.

We remodeled our kitchen and went with the Bosch Thermador line, which we were told were superior products with superior service. We wasted a lot of money for lemons. My new $8k fridge has not worked for months. Thermador told me to find my own service, who came out after a month and told me it was a known issue and unfixable. Weeks later I wait for Thermador to review. Completely awful.

My wife and I built our dream home, purchased what we thought were $25K in premium appliances from Thermador. It has been a complete nightmare. We have had multiple repairs to our fridge and freezer. Three years in, we just spent $1,300 on additional repairs (many repairs before this as well). I called them and shared my experience, even sent the latest repair information. Zero help, no empathy or support given the situation. Customer service just said we are out of luck given the repairs were completed. I never write reviews, but for once I feel a company needs to be held accountable for selling crap. We are so disappointed with how we have been treated and the experience with Thermador and hope nobody ever has to deal with what we have gone through.

Our ONE year old fridge is dripping water from the top of the fridge and not keeping things cold. Food went bad quickly and we have resorted to using the garage fridge (which is a pain). After weeks of multiple calls to customer service there's still no solution. My husband is a well known contractor and will no longer be recommending Thermador appliances. He has had much better customer service with Sub Zero and will be switching. Although that doesn't help our current situation out, perhaps it will save you some headaches and hassle!

Purchased a Thermador refrigerator 5 years ago for $7500 and it is deemed as non repairable. The department responsible to make the offer for replacement offered me to purchase a new one for 2k, retails for 5k but it will take 6+ months to receive it. They won't give a store credit so I can get one ASAP. Basically it's not an offer, who can wait 6 months without a refrigerator. I will never buy a Thermador or Bosch product again and I suggest everyone stay away from these expensive sub par products.

I ordered an entire suite of Thermador kitchen appliances for a new home in March 2021. I still have no refrigerator and have been told "maybe" end of June. I have 2 sets of house guests between 5/21 and 6/12 and no refrigerator! No apologies, only excuses. I understand that with Covid and supply issues that there would be some delay but this is ridiculous. They keep changing the ETA by weeks with no adequate explanation. Stay away! There are other options out there.

I had a horrible experience today with Thermador Factory Service. As with all servicers now, I had a 2 hour window for service this morning, not a set time. My husband and I work full time in healthcare and could not be home for 2 hours on a weekday. My mother lives 5 minutes away and had made herself available all morning to meet the technician. The technician NEVER called when he was on his way and then apparently waited at my house - WITHOUT CALLING for 15 minutes and then had the customer service line call me to tell me he was leaving. I told them my mother was immediately available and would be there in 5 minutes - they said great, send her over.

Buyer beware - if you need support, you won’t get it easily from Thermador based on my experience. They charged me about $750 for a replacement part for a fridge. The part arrived in approx. Sept. 2021. For two months they have been unable to coordinate two techs (the number needed) to come install the part for my fridge. On the first visit, despite my reminding them in advance that we needed two techs, only one came and couldn’t do the job. He rescheduled for a month later. On the day, no one came (not a typo).

Our 7 year old built in fridge stopped keeping its temperature. A Thermador vetted tech found 2 gas leaks that were not repairable but explained that Thermador should provide us with a credit towards a new one. Customer service was nonexistent, they refused to provide a contact person and various agents kept asking for the same documents for over a month and a half (which were provided on day 1 with a confirmation of receipt) and not addressing our file. When we got tired of sending the same documents repetitively and getting the run around, we got angry and pushed for an answer. They offered us an insulting discount on the new model of our fridge. I expect some repairs to appliances but don't expect a 15k with tax fridge to not be repairable after 7 years and to have such a poor customer service experience from a luxury appliance company. Horrible experience and I won't be buying any other thermador products.

The ice-maker stopped working after 3-4 years. At first, I called a authorized repair company, which charged about $400, but after making ice one time, it stopped working. Then I called the company's service dept - after 6 visits over 2 years, $100s in visit charges, and $100s in parts/labor costs, still no ice. In the last visit, the technician gave me an estimate of over $1,000. Seems there is a 1-year warranty on repairs, so they won't charge for the parts replaced earlier but due to a system change, he doesn't have any records available. Further, the estimate is valid for 30 days, but the appointments are not available for 5-6 weeks out. I don't fault the individual technicians, but come on.. really??!! This is awful for a premium brand - terrible product and service.

Our refrigerator is leaking water damaging the floor to our apartment. We called urgently to schedule an appointment in New York City and were told no appointments were available for weeks. No one returns repeated calls for help. Would never buy this product again.

We have had our custom Thermador side-by-side refrigerator since we remodeled our home 9 years ago. With its matching cabinetry, it is a beautiful addition to our kitchen. It has worked perfectly since installation and has never required a repair. I have been 100% satisfied with it.

Buy any other brand other than Thermador for refrigeration! Fortunately we only purchased the under counter drawers but 2 motherboards have been replaced and it still is pinging 3 times every time the compressor goes on. First problem- the drawers just stopped cooling - first motherboard replacement after 4 months of waiting for them. Second problem- the pinging that happens when you accidentally leave the doors ajar, once it went off, it would not stop even though closed. Motherboard #2 replaced and the control panel after 3 weeks of waiting. Repair guy left, and now it is still pinging 3 times when the compressor goes on. What a friggin nightmare for $6000 bucks. Should have bought a sub zero or any other brand. This thing is a lemon, and going out of warranty soon- would never buy a Thermador again! A company that does not understand how to do refrigeration has no business selling them.

Same as others, problems with ice maker (my brother has the same fridge and same problems). Also, the glass shelf simply exploded when I ran it under hot water (after waiting for it to get to room temp). Not only will Thermador not acknowledge that, they want almost $300 to replace it and then don't even have a replacement in stock -- been waiting 3 months. I'll never buy another Thermador product.

We purchased a complete Thermador package in 2015 that included the side by side fridge and freezer unit approximately $8000.00. The first 18 months, no problems. Then water/ice started to run down the inside of the freezer and interfering with the unit fan. Which then resulted in the temperature rising above freezing.

TO say I am disappointed in the Thermador Freezer and Fridge would be a understatement. This is a unit that is supposed to be on the same quality level as Sub-Zero and Wolf.... IT IS NOT!! The freezer is 50% icemaker. Meaning that unlike any other, the freezer space is 50% consumed by the Icemaker unit. The ice maker unit is the poorest, worse functioning that I have ever experienced! It clogs most every time used. It produces ice at such a slow rate. Most days by 2 pm it is out of ice.

After seven years of good service the Power Module failed. The symptom was a warm freezer, and the cause was no power to the condenser fan. The Power Module was technically out of warranty by one year, but I believe that after purchasing such a high end product, and one that I thought to be the best available, it should not have developed this failure. I was happy to cover any cost of installation, if Thermador would provide the replacement part.

We have a freezer that we purchased new and has not worked properly since installed. Have gotten NOWHERE with customer service. In fact they are absolutely rude! Our repairman after 4 service calls recommended the appliance be replaced and Thermador denied request. They were obnoxious in telling us why they denied the replacement. Upper management refuses to explain determination. Would never purchase anything from Bosch/Thermador. Wish there was more action I could take against them.

In designing our custom kitchen we wanted a separate refrigerator, freezer and wine cooler that is counter depth. Thermador was having a sale and we took advantage of it and saved several thousand $. They work great, stainless steel looks great and is easy to clean.

I bought a Thermador refrigerator (T360T810NS) in August 2014. It cost almost $8000.00. As other reviews have stated, it is noisier than I would have liked but that was tolerable. However, in May, 2019 (less than 5 years of service), the temperature sensor for the ice maker went out and had to be replaced ($420.00). Then it was determined that it was not the problem. It would have cost me another $500 to figure out what it was so I decided not to fix it. However, my major disappointment is in the response from Thermador when I tried to contact them. The people on the telephone were nice and did provide an email address after I waited over a month to get a response from the contact email on the website and after other calls. I sent that email over a month and haven't heard a word and it did not bounce back. For high end appliances, they should have better consumer service. I will not buy another Thermador product.

I purchased my Thermador side by side refrigerator in 2010 (along with an oven and microwave wall unit). Recently, my refrigerator has started to malfunction. I called their customer service center and had them give me numbers (at least 8) for authorized repair centers. This proved useless as not even a Thermador certified technician will come to work on my unit.

Bought a model T48BD820NS10 side-by-side refrigerator in August, 2015, along with a full kitchen set (DW, Oven, stove). A few short months out of warranty the ice maker seized up and would not work. The entire ice maker unit, including electronics, needed to be replaced. $800 later we are EXCEEDINGLY unhappy. Repairman said “I can’t even count the number of units I’ve replaced”. Went on to say they are made by Whirlpool and if replaced in a Whirlpool unit the cost is a fraction of the Thermador. He noted that the higher priced brands cost a lot more to repair. Just the two of us using the ice maker and neither use ice in our water and we don’t drink sodas. Shame on us for buying Thermador... and never again.

We purchased a Thermador T18IF900SP3 which is a stand alone freezer column in November of 2017. Periodically the high temp alarm would go off with readings around 29-33 degrees. It happened intermittently for several months so I finally called Thermador and connected us with their service representatives in our area, St Louis Appliance Repair. Visit one was exploratory and a new board needed and ordered.

Love our 36 inch wide counter depth refrigerator freezer. Very well built and heavy, compressor is quiet when running and exterior finish is excellent. Well lit inside and thoughtful side door storage. But due to depth, interior size is compromised.

I love this Thermador refrigerator; we have previously owned GE, which I did like as much. I like the double door top section versus side by side and the GE did not hold up as well. However, the freezer could be larger. Nevertheless, the unit is easy to clean and easy to store items.

My husband and I had been planning on renovating our kitchen for three years before beginning construction. We finally made the big move and gutted from floor to ceiling redoing lighting, flooring, sheetrock, every part of the kitchen. We chose Thermador appliances after visiting many appliance stores and talking to friends that have Thermador. Also, when you are purchasing all new appliances the appliance package is hard to pass up. We debated on getting Sub Zero/Wolf because it was only $3,000 more but in the end decided on Thermador 2018 Freedom Refrigerator and Freezer much to our dismay.

I purchased the entire kitchen package from Thermador; fridge, freezer, double over, range top, microwave and upgraded dishwasher due to package incentives. Within five months the $5K+ refrigerator went out and needs the compressor, evaporator and filter dryer replaced. While the store I purchased from has been great in trying to remedy, I've gone a few weeks without it being repaired, Thermador originally left items off the repair order. While the refrigerator looks impressive, I would seriously look at Sub-zero or another brand, maybe a little more but you get what you pay for.

I purchased a $6250 (current retail price) 30 inch freezer column in 2009 when we built our home. 18 months after installation, the ice maker ceased working. No warranty. The freezer failed to cool 6 weeks ago. The part necessary to rectify the problem was also not covered -- just like the ice maker. We opted not to replace the ice maker, which would have resulted in a $700 charge and we paid approximately $350 to repair the current issue. It is unacceptable, and really borders on criminal, to incur these types of failures on a unit this new at a high end price point. I have an old GE fridge/freezer in the garage that was only several hundred dollars that is still working after 25 years. Shame on Thermador. I have several other Thermador appliances that are suboptimal. The Bosch washer died last Christmas after six service calls. Don't purchase Thermador or Bosch. You will be sorry!

This is a Thermador, built-in, French-door fridge/freezer (Model #T36IT800NP), only 2 yrs. old that cost approx. $8500, uninstalled, pre panels. The design is very poor to begin with. The shelves span all the way across the interior. Having split shelves that allow different height items (like most French door refrigerators) would allow far more versatility in storage. As it is, all tall items must go in the door which means condiments clutter up the only three shelves. Within the first year, the seal on the left door started to fail. Next was the ice maker (made by Samsung!). The water filter needs to be changed every 6 mos. The first change was fine, the second change was not recognized by the computer and the change filter display was constantly illuminated.

Bought a high end, very expensive, 30" refrigerator from thermador. Less than a year after installation I noticed a crack in the unit itself (not a drawer or accessory). I called Thermador, and the best they would do for me is send out a tech to patch the crack with epoxy. Now, a year later, the crack is wide open again and getting bigger. Terrible, flimsy product. Not worth the $$$ and Thermador does not stand behind their products or honor their warranty. Buyer beware.

It's a perfect size!! You can hide it if you want and it don't take a lot of space! It doesn't make a sound and I love the design. The colour is black. It make my kitchen the best. The performance is the best! IT never stop working and it is always cold. It doesn't drop any water. It's easy to clean. It's a lot of space so it can have much in it! The products appearance is great. It look great and it fits the kitchen. Never been more satisfy in my life. It makes my kitchen whole! I can recommend it to other people. It makes my day and I can't believe I didn't do this earlier. My kitchen had improved to the best since I bought it!

When choosing a built-in refrigerator, we considered the Sub-Zero and Thermador. We went with the Thermador because the design was similar to Sub-Zero and it was less expensive. I find the Thermador terribly noisy. In the kitchen, I feel like I am in a giant fish tank and turn on music as often as possible to drown out the sound. It's been a huge quality of life downgrade. As soon as we can afford to replace it, we will!

The size was sufficient. Not to big. Not too small. Just right. Performance was stellar. It was really incredible. I really appreciated certain aspects that I never knew existed. Nothing but positive things to say about it. The appearance was good. Nothing to write home about, was satisfied overall I suppose. The value exceeded my expectations after using it. In fact, I don't think you can find a better value anywhere else.

The device is a decent size and fit the area we had for it. It didn't take much to get it in the right position for it to fit snugly. Very good performance of the device. We have had no issues with how it runs and we use it constantly. Only once have we had to unplug but that was during a power outage. Very nice looking machine with some nice trim details. This looks like a quality appliance and would help the looks of most any kitchen. I have enjoyed this refrigerator immensely and really like the brand and functions. If you're in the market you won't go wrong with this one.

It was a good size for me because I live alone, but if you have family members I recommend a bigger one. However I found it useful and very spacious for my personal needs. It worked fine like any other freezer. The ice machine worked just fine as well and I never had any issues with it. Overall it was perfect for me. I do not care much for the way a freezer looks. The freezer though went perfectly with my kitchen and fit just right with the counter tops. I believe I paid a fair price for it. I also thought that for how long it lasted that it was worth the price and the time it took to install it.

The size was ok, enough for my family. We had used it for three and a half years but we have to buy another one as we changed our apartment. The product's performance was very good. We were happy to use it. It did not use much electricity which is extremely important for my family. The product appearance was nice. It looked very expensive and stylish. My friends always told me that they also like how it looks. I liked this refrigerator because of its value. We were happy to use it.

Many functions for the fridge and love the stainless steel. Has nice drawers that are interchangeable and a new modern design. Have purchased and would recommend to anyone looking for a new fridge. The refrigerator has a nice variety of settings to adjust the temperature. It also runs excellent and make lettuce and meats always stay crisp. The refrigerator has beautiful stainless steel door with a movable compartments so you can put a cake in there. The amount of room really helps because I can pack a fridge. Made it easier to have a lot of more storage and flexible cooling settings.