Thermador Refrigerators Reviews

I bought and installed a Thermador Refrigerator Model number T36IT905NP/11 on 12/09/2022. It cost almost $10000.00. I made three times service calls within 1.5 years. Right at the beginning, the door open assistant either pull or push to open did not work. I had to wait for 3 weeks to be fixed because no parts available. Second call was the defrost function did not work, I had to wait for 5 weeks for part, they promised to pro rate replacement for the refrigerator, then the parts came. They fixed it. Now, after 8 months, the problem came back, food was spoiled because it was not cold enough, the door opening assistant also quit. Service call was made, a technician came, the same person who did the parts replacement last time, again ordered parts and scheduled a part replacement within 7 days. The day came, technician did not showed up, did not bother to call me to inform that there were no parts yet.

We bought the 48" Thermador French door built in refrigerator for about $16K in March 2024 along with 3 other Thermador appliances. All of them are a big disappointment, especially for the cost but the refrigerator has the most issues. The whole refrigerator is huge but the interior capacity is not. The refrigerator shelves are minimally adjustable with the top shelf over 6' off the floor. The door bins are in a similar configuration.

We purchased a built in premium Thermador refrigerator for $17,000 and had it delivered and installed. From day one it didn't cool and we called TA. They said we needed to contact Thermador. They took no interest or responsibility for helping us. We contacted Thermador and they said that they would send out a service technician. The soonest date was over a week later. Once the tech came he said it needed a new sensor. He told us it would take 5 business days to order and then they would contact us to do the repair.

I have a full kitchen of Thermador appliances in a new home build. The fridge/freezer combo has been nothing other than problematic and is hardly a year old. The freezer door has been unaligned and would not close on 2 separate occasions causing the freezer to not seal nor make ice. These instances required a service call each time. Luckily the warranty covered the repairs. Now, with just a year of ownership, one of the LED freezer lights is flickering and there is no way to replace it as a lay person as it is linked to a full panel of lights. I do not recommend the top fridge/bottom freezer counter depth product.

I have full set of Thermador kitchen appliances and I have a massive problem with the noise they make. Double oven cooks well, but is extremely LOUD when cooling off. But the worst of all is the Fridge (I have Fridge+Freezer Columns). The compressor in the fridge makes unbearable high-pitched buzz that makes it impossible to comfortably be in the kitchen in silence. The technician came in twice and just shrug his shoulders. I absolutely hate stepping in the kitchen because of the noise the Fridge makes and won’t recommend Thermador appliances to anyone. If you’re spending 35+ grand on a set of high end appliances, consider other brands.

We had bad experiences since we purchase Thermador 36" built-in refrigerator and it does not seem to end. First it took 9 months to deliver and install it (blamed on COVID, but money was paid in full at the purchase) and no consideration of holding on to our money that long. It started having trouble (various noises and not properly cooling). Authorized technician visited and diagnosed a problem and order a module that was changed after some time. It continued to change condenser fan. Three months later another fan replaced. There was frost build up and inadequate cooling. Advised to shut the fridge. That resulted in water leaking to our wood floor and a nightmare to mitigate that water damage. Changed parts then. Now 5 months later another fan seem to have started making noise. Awaiting a replacement part. So far 9 parts replaced and still it is not working. We routinely have our food spoiled before expiry date (e.g., milk).

I purchased all Thermador appliances for my new house that we moved into about three years ago. Our refrigerator had been giving us problems so we set up a service call. After five visits by a factory service professional where several different parts were ordered and installed, he eventually decided that the unit could not be repaired. After going through a drawn out process of trying to get this $10,000 unit replaced we are told they are going to sell us a different model (ours no longer available) at a pro rated price where installation and removal of old unit is NOT included.

On December 26, 2023 I placed an order for a replacement refrigerator part. Order number **. The order was sent to my billing address instead of my shipping address and the package was stolen. I called customer service and instead of sending a replacement part or offering a discount they told me I could buy a new part ($226) and were completely unaccommodating. In that same theft clothing from Anthropologie ($105) was stolen. The clothing store credited us for that purchase in full. Will NEVER buy from Thermador again.

My freezer stopped working in June 2023. 4 visits by a tech later when the tech spoke to a company engineer in August 2023 who may have identified a faulty circuit board. Told the circuit board was on order but as of December 2023 there has been no repairs or even proof the circuit board was ordered. Many conversations with Thermador staff but only get rescheduled. Was a great company but now very unreliable.

Bought the entire package of Thermador appliances when building a new home in 2020. Just under a year after installation, the refrigerator auto defrost quit working and ice built up caused fan motor to rattle/whine. They replaced parts and all was covered under warranty. Just over a year later (13 months), the same problem happened. Since appliance was now out of warranty, called authorized service provider to repair and it was the same parts that had failed the first time. Paid for the repair and parts and asked Thermador to cover just the parts since it was the same that were replaced under warranty. They have been unwilling to cover anything and are slow in responding to any emails/requests. I would not buy another Thermador appliance due to poor quality and even worse customer service. For info, previously had a Sub Zero and never once had an issue in 18 years.

First, the defrost pan on my 6 year old freezer failed. I couldn't get anyone to give me service on it so I called to ask what the resistance should be on the 2 different heaters. That was when I was told they do not offer diagnostic help via the phone. I explained I wanted the specification not help diagnosing but I was told no help over the phone and then disconnected. I finally tested and realized which one was not working. Got on the Thermador parts site and ordered the parts which they had in stock (I was pleasantly surprised). I ordered the parts and they offered two day shipping so I paid the $17.00 for the two day shipping.

Upon purchasing a complete set of high end Thermador appliances from what seemed at the time to be an upscale boutique I endured a never ending battle with my dealer. After a 16 month wait where our local had half of the money the pieces starting to show up after numerous calls. Dishwasher arrived with no box,Fridge showed up not working but was repaired after a stop payment on cheque. Freezer door failed in July and tech assured me he would order part. Here we are November no part and calls a s emails are ignored. If you're going to buy a high end appliance from my dealer in Dartmouth best keep the old one in the garage for backup.

Have a Thermador refrigerator less than two years old. It freezes at the top and is dripping water over all my food. Tech came out after two weeks of reporting issue and said it needs a part plus would need to turn off the fridge for 48 hours prior to their arrival so it would completely defrost. Part supposedly ordered, six weeks later part moved out another 6 weeks. How are parts not available for a new product? I purchased an extended service plan and asked to speak to a manager. "Sorry, no manager available," not sure when they would be in and they cannot return my call. Plus they would only say the same which is, "Sorry for your inconvenience." Stay away from this company.

Customer service beyond miserable. I'll stay away from Thermador in the future. I've been trying to get my fridge/freezer fixed (broken fan) for more than 4 months! 45 min wait times on phone. Only 1 or 2 techs in a major city and current tech only works one day a week. Techs don't call before they come like they're supposed to. First tech that came by said I just needed a fan, the second guy said he needed to order 34 parts. Customer service supervisors don't see anything amiss.

We bought an entire kitchen of Thermador appliances during our renovation 2 years ago. The fridge arrived not working and we have had to have it repaired numerous times. Thermador refuses to replace this very expensive appliance and states they have to make repairs to fix it instead. We are on our third repair of this refrigerator and have waited over a month for parts. They are the same parts they replaced initially so we are back to square one with a non-working fridge. We currently were told there is no estimate for parts arrival. DO NOT buy a Thermador fridge, they do not back their appliances!

Thermador appliances are inferior. The refrigerator has now frozen up. Only four years old....Thawing out. Waiting on parts. We paid $9500.00/ $8,900.00 from Nebraska furniture mart…custom cabinet installation. We have put all our food in the old beater LG in the garage. Our Thermador stove fans quit. At least it was warranty….

I am extremely impressed and happy with the customer service and support that I have received from Thermador. From assistance down to the installers everything went very smoothly. I appreciate the way that Thermador stands behind their product. Sincerely, Zita **

We bought a $10,000 Thermador refrigerator, it has been nothing but terrible and money pit. It has been making noise and we have already spent $$$ on repairing it. It's constantly breaking and customer service is atrocious. DO NOT EVER, EVER BUY THIS BRAND.

After waiting on hold for twenty minutes, I finally got through to a customer service rep. She knew I needed an installer, because my built-in refrigerator was tilting. Instead, she sent me a list of regular appliance repair companies who don't do the type of work I need. This was after assuring me she was giving me the right information. I live in Los Angeles and one of the companies was in Oregon. I still called the companies and of course was told that they don't do that type of work. My built-in refrigerator needs to be set back into the wall and bolstered.

Bought the whole Thermador suite of appliances during a kitchen remodel, of which this refrigerator/freezer was one. Before a year after installation, freezer temps turned wonky and ice maker stopped working. Long wait for the part. Eventually they just replaced the fridge with another identical one. It was delivered in November 2022. In early July 2023, same thing started happening. Things in freezer started to thaw and ice maker stopped working (during hottest summer months, of course)...Repairman came out, and of course, they don't have the part, so it has to be ordered. Meantime, freezer temp is warming substantially.

This fridge was purchased new in late 2020. These are very expensive appliances. Ice Maker Stopped working - Paid for repair. Lights in Fridge Flicker - *Paid for repair. Lights in Fridge Flickering again - Scheduled Repair. Circuit Board is out again - scheduled repair. Drawers not put back in correctly after 3rd service - scheduled repair and fixed. The oven, reviewed separately, has only had 2 repair calls so it is a little better.

Updated on 07/11/2023: Seven year old T36BT820NS refrigerator only maintains 60 degrees, service repair person estimates evaporator replacement to be $3000. This is after approx $600 in repairs to find out the above. JUNK. Don’t buy.

Thermador is already on its way to costing more money than the Wolf or SubZero I could have bought not to mention the inconvenience of having to turn off the appliance and save the food. The refrigerator is barely 4 years old. I have never spent as much on a refrigerator and never had this type of repair experience so early in its life. Even the repairman said Thermador high repair history would easily warrant purchasing another brand such as Wolf or SubZero. I would highly recommend talking to repair people instead of the appliance salesperson when making large appliance purchases. If they do not stand behind their products then consumers should think twice about purchasing them.

We bought a package of 5 appliances and 4 of them have had problems and/or have had to be replaced. I would never buy another appliance from this company! The dishwasher control panel is completely illegible so we have had to put our own labels on it. When we contacted Thermador we received no reply! The microwave oven totally failed and we had to replace it with another make or pay $3200 for a replacement unit!?? The ice maker has been nothing but a problem so now we’re back to using our own trays…

This was our third kitchen remodel and first time using Thermador. We used GE appliances and KitchenAid during our previous remodels. Our experience with our Thermador dishwasher, oven and refrigerator have been absolutely terrible. Each appliance has had an issue (< 1 year since they've been installed), the latest being the refrigerator. The adhesive on the deli meat shelf failed within 2 months. The icemaker has worked sporadically despite a service tech "repairing" it twice. Most frustrating is getting a technician to repair the product that is under warranty. The call service center is non-responsive and the technicians often cancel/reschedule appointments. Certainly not worth the $11,000. We feel taken advantage of.

Over 7 months we have not had a fully functioning refrigerator. Can you imagine not having a working fridge for 7 months???? And over the holidays too? Found an iceberg at least 20" X 6" X 6" in the top of the fridge that keeps coming back. Over 7 service calls and leaving work to meet the service techs. (7 calls X 4 hour tech window plus 30 min. to call in each service request....) Replaced fan, replaced inverter, etc. etc. One time the tech didn't have parts so we left work for 4 hours to have him show up for no reason. Then today they called 2 hours into the 4 hour time window to let us know they didn't have parts.... AGAIN! So disrespectful!!! When is it ever going to end???? Would rather just have my money, time, and spoiled food back. Way too expensive to have such poor service and failing fridge. Get something else!!

I purchased an entire suite of Thermador products for a new home five years ago. We are happy with the appliances in general but have had a couple small quirks that I think any reputable company would have no problem resolving. I am more than willing to have service performed, to purchase replacement parts, and to deal with normal wear and tear. My problem is that the support experience of this company is by far the worst I have ever experienced. I have been on hold times for more than an hour, despite trying to connect at all hours of the day to try to find a "less busy" period.

This is the most expensive and worst-designed refrigerator we have ever owned. We have only had it for 6 months and we are already looking to replace it.

We remodeled our kitchen and went with the Bosch Thermador line, which we were told were superior products with superior service. We wasted a lot of money for lemons. My new $8k fridge has not worked for months. Thermador told me to find my own service, who came out after a month and told me it was a known issue and unfixable. Weeks later I wait for Thermador to review. Completely awful.

My wife and I built our dream home, purchased what we thought were $25K in premium appliances from Thermador. It has been a complete nightmare. We have had multiple repairs to our fridge and freezer. Three years in, we just spent $1,300 on additional repairs (many repairs before this as well). I called them and shared my experience, even sent the latest repair information. Zero help, no empathy or support given the situation. Customer service just said we are out of luck given the repairs were completed. I never write reviews, but for once I feel a company needs to be held accountable for selling crap. We are so disappointed with how we have been treated and the experience with Thermador and hope nobody ever has to deal with what we have gone through.

Our ONE year old fridge is dripping water from the top of the fridge and not keeping things cold. Food went bad quickly and we have resorted to using the garage fridge (which is a pain). After weeks of multiple calls to customer service there's still no solution. My husband is a well known contractor and will no longer be recommending Thermador appliances. He has had much better customer service with Sub Zero and will be switching. Although that doesn't help our current situation out, perhaps it will save you some headaches and hassle!

Purchased a Thermador refrigerator 5 years ago for $7500 and it is deemed as non repairable. The department responsible to make the offer for replacement offered me to purchase a new one for 2k, retails for 5k but it will take 6+ months to receive it. They won't give a store credit so I can get one ASAP. Basically it's not an offer, who can wait 6 months without a refrigerator. I will never buy a Thermador or Bosch product again and I suggest everyone stay away from these expensive sub par products.

I ordered an entire suite of Thermador kitchen appliances for a new home in March 2021. I still have no refrigerator and have been told "maybe" end of June. I have 2 sets of house guests between 5/21 and 6/12 and no refrigerator! No apologies, only excuses. I understand that with Covid and supply issues that there would be some delay but this is ridiculous. They keep changing the ETA by weeks with no adequate explanation. Stay away! There are other options out there.

I had a horrible experience today with Thermador Factory Service. As with all servicers now, I had a 2 hour window for service this morning, not a set time. My husband and I work full time in healthcare and could not be home for 2 hours on a weekday. My mother lives 5 minutes away and had made herself available all morning to meet the technician. The technician NEVER called when he was on his way and then apparently waited at my house - WITHOUT CALLING for 15 minutes and then had the customer service line call me to tell me he was leaving. I told them my mother was immediately available and would be there in 5 minutes - they said great, send her over.

Buyer beware - if you need support, you won’t get it easily from Thermador based on my experience. They charged me about $750 for a replacement part for a fridge. The part arrived in approx. Sept. 2021. For two months they have been unable to coordinate two techs (the number needed) to come install the part for my fridge. On the first visit, despite my reminding them in advance that we needed two techs, only one came and couldn’t do the job. He rescheduled for a month later. On the day, no one came (not a typo).

Our 7 year old built in fridge stopped keeping its temperature. A Thermador vetted tech found 2 gas leaks that were not repairable but explained that Thermador should provide us with a credit towards a new one. Customer service was nonexistent, they refused to provide a contact person and various agents kept asking for the same documents for over a month and a half (which were provided on day 1 with a confirmation of receipt) and not addressing our file. When we got tired of sending the same documents repetitively and getting the run around, we got angry and pushed for an answer. They offered us an insulting discount on the new model of our fridge. I expect some repairs to appliances but don't expect a 15k with tax fridge to not be repairable after 7 years and to have such a poor customer service experience from a luxury appliance company. Horrible experience and I won't be buying any other thermador products.

The ice-maker stopped working after 3-4 years. At first, I called a authorized repair company, which charged about $400, but after making ice one time, it stopped working. Then I called the company's service dept - after 6 visits over 2 years, $100s in visit charges, and $100s in parts/labor costs, still no ice. In the last visit, the technician gave me an estimate of over $1,000. Seems there is a 1-year warranty on repairs, so they won't charge for the parts replaced earlier but due to a system change, he doesn't have any records available. Further, the estimate is valid for 30 days, but the appointments are not available for 5-6 weeks out. I don't fault the individual technicians, but come on.. really??!! This is awful for a premium brand - terrible product and service.

Our refrigerator is leaking water damaging the floor to our apartment. We called urgently to schedule an appointment in New York City and were told no appointments were available for weeks. No one returns repeated calls for help. Would never buy this product again.

We have had our custom Thermador side-by-side refrigerator since we remodeled our home 9 years ago. With its matching cabinetry, it is a beautiful addition to our kitchen. It has worked perfectly since installation and has never required a repair. I have been 100% satisfied with it.

Buy any other brand other than Thermador for refrigeration! Fortunately we only purchased the under counter drawers but 2 motherboards have been replaced and it still is pinging 3 times every time the compressor goes on. First problem- the drawers just stopped cooling - first motherboard replacement after 4 months of waiting for them. Second problem- the pinging that happens when you accidentally leave the doors ajar, once it went off, it would not stop even though closed. Motherboard #2 replaced and the control panel after 3 weeks of waiting. Repair guy left, and now it is still pinging 3 times when the compressor goes on. What a friggin nightmare for $6000 bucks. Should have bought a sub zero or any other brand. This thing is a lemon, and going out of warranty soon- would never buy a Thermador again! A company that does not understand how to do refrigeration has no business selling them.