Thermador Refrigerators Reviews

Bought a Thermador 30 inch built in refrigerator. Within the warranty period it started to make a ticking sound (found out it was the fan hitting ice that built up around the cooling coils) and the refrigerator would not maintain its temperature because of no air flow. 1st repairman came and thawed out the ice around the cooling coils, and 3 months later it happened again, they replaced the heater/defrost coil and circuit, then 3 months later the ice came back and seized the fan again. We are now 1 month later we are still waiting for Thermador to fix or replace this lemon. We call service daily who state "someone will call you before the end of the day" and no one calls.

I am writing this to warn anyone considering purchasing a Thermador appliance or any brand under their parent company (BSH Home Appliances). If you expect premium service for a premium price, look elsewhere. The Issue My built-in refrigerator recently started beeping incessantly and failed to maintain the proper temperature in the fresh food section. After a quick search online, I discovered that this is a notorious and widespread issue with Thermador refrigerators. I called their service department and explicitly explained the symptoms, noting that it was likely a faulty control board—a common failure point reported by hundreds of other owners.

From early on, the refrigerator failed to operate properly, despite being less than one year old and still under warranty. My daughter contacted Thermador immediately. She was repeatedly assured that service would be provided “tomorrow” or “right away,” especially given that the household includes small children, one of whom is nursing. Despite these assurances, service appointments were postponed multiple times without notice, and Thermador representatives provided contradictory and misleading explanations, including claims that parts were unavailable, followed by claims that parts had arrived, followed by claims that repairs were completed—when in fact the refrigerator continued to malfunction.

Bought a new home with Thermador appliances. Alert in refrigerator told me to replace water filter. no problem, done it a hundred times on Samsung. Watched video online and consulted manual. Twist quarter turn, pull out, replace cap and reinsert, twist to lock.... all good. Well, when I unlocked and began to pull out water absolutely flooded my kitchen. I could not get the old or the new back in, the water was gushing out so bad. Called Thermador, they said my two year warranty had just expired so it was a me problem. $10k in kitchen flooring and wall damage and if you look at YouTube reviews it has been said by others over and over and over. So they know it is a systemic problem. They do not care, it is a you problem and they will do anything to avoid any liability even though they know they have a faulty product. They could at least advise you to turn off the water. But they don't. Good luck, I would buy anything but this junk.

Purchased new Thermador under counter wine refrigerator. First one failed in less than one year. They replaced it after having the dealer force the issue with them. This took months. Purchased a Bosch Warranty service package because of problems with First unit. Second unit also fails within a year. Bosch warranty services can’t provide a dates when they will be able to service the product. It’s already 2 months past. Multiple calls and letters have done nothing. Consumer Support agents refuse to let me speak to a supervisor. I purchased an entire Kitchen worth of Thermador products all new. They are terrible at communications and customer service. My prior unit from Marvel is still functioning after 20 years.

T36FT810NS (bought a month ago). Came with a microwave that has zero issues. But the fridge...

We purchased a Thermador built-in refrigerator/freezer about eight years ago, expecting a premium product from what’s supposed to be a luxury appliance brand. Unfortunately, this has been one of the most frustrating and disappointing purchases we’ve ever made. At only five years old, the unit began having serious issues — primarily freezing up and failing to maintain proper temperature. Thermador had to order numerous replacement parts and send technicians out multiple times to try to fix it. Each time we hoped it was resolved, only for the same issues to resurface months later.

By far the worst company I have ever dealt with. I bought a $16,000+ fridge that was delivered not working. Took 3 weeks for their technician to come confirm it is not working and must be replaced. After confirming with Thermador it took another 3 weeks of them continuing to tell me it’s a process and it will take 3-5 weeks to get the approval to replace. Now I am on week 10 and was just told the replacement unit is shipped to just find out another week that they sent the wrong unit. Now calling Thermador customer service and their third party company Dunmore Appliance. No one has no clue what’s going on and now I’m on week 12. No unit and no help at all but hey they accepted my money. Avoid at all costs!

13 k Piece of junk. Problems from day 1. Ice falling behind drawer. The fix was put in a part to force it to make 1/2 the ice. Ice and water stopped working completely. Cameras stopped working. Door scratched new door didn’t match. Luckily the store I bought it from stood up and exchanged for sub zero.

Buyer, spend your good money elsewhere. Our two year old refrigerator broke down during the hottest week of the year--3 weeks ago--couldn't handle the humidity? We have an extended warranty, but so far, still nothing. Our service appointment was cancelled on the morning of the scheduled repair, postponing for two more weeks. No guarantee they will show up then. In the meantime, we can't store any food at home, like no milk for morning breakfast, etc. Service rep on the phone extremely unhelpful, literally, reading their answers to our questions from the FAQ site on their website. So disappointing if it wasn't so outrageous.

Horrible!!! Brand new refrigerator, spent a fortune and doesn’t work at all. No one will take accountability nor responsibility, bought at Ferguson, contacted Thermador and sent me to appliance repair locally. They came once already, said everything needs to be replaced, control panel, sensor panel and now have to send yet another technician. Do not buy, customer service is terrible.

I bought a nauseatingly expensive Thermador column refrigerator. It turns out that some of the parts are not removable to allow cleaning. Then, to remove the drawers that are removable, you have to squeeze your arms into the space underneath them and exert upward pressure (which is almost impossible for the smaller drawer). When you succeed, the drawer may break. When you call customer service, an obnoxious woman named “Kim” will speak to you in a condescending voice while she tells you that they do not service your area and that you the consumer freely bought the appliance and you should have done more research to learn about design defects like this. And no, you cannot speak to a supervisor.

Buyer beware. Our 20,000$ Thermador refrigerator was broken within 6 months of purchase. We made a service call for the ice maker in January 2025. It took us 30 minutes to find the number they wanted which they told us was on the door. It was not. We had to go into the settings panel on the inside of the fridge to find it. They are unfamiliar with their own models. They made an appt to come look and we waited 3 months for a part that never came because they had no record of us ever calling. Valerie and Emily are both condescending, as well as impatient and rude. That was in April and we are still waiting for someone to fix it and it's almost August. Do not buy from this company. Spend 5000$ and take a wonderful vacation. You're welcome.

Bad experience. Choose another fridge! We were on back order for a super high end refrigerator with ice maker. When it finally came its been problematic. The ice maker has never worked. Two years later we still can't get it working. Two repair men have come out. They have never made it right! So tired of calling and trying to figure this out. Go with something else! Bad product and company.

Very bad design. Issues with icemaker compartment with ice falling in back, making hard to close. Hard to remove ice fallen in back. Light in fridge does not turn on when opening right door. Piece of shit. Do not buy.

It is the America's worst brand, I'm disappointed of have bought this product, the extra-low function of my range has been changed three times in the last two years, and the technical service didn't known the cause yet.

Had a power surge 4 weeks ago and still waiting for it to be repaired. Power surge is not covered under warranty and this new 42” 12.5K unit obviously has no surge protection. Makes lots of ice but it overflows and falls behind the drawer. With ice falling behind, you are unable to close the drawer. Repair appointments take weeks to get and they don’t stock parts but they have plenty of excuses.

My 14 year old Kitchenaid that is in my garage is better than this new built-in. The vegetables always wilt. I used to just put them in the plastic bags and into the drawers. Now they say to wrap in towels. Separate the different vegetables, etc. This is not what I signed up for. I called customer service and they really couldn't care less. She said that she could send out a repair but if it isn't anything that there will be a charge. I asked if they had tech support to be transferred to? Nope. They have a virtual demo and to make an appointment. Haven't heard back on that either. But, I compared on Consumer repairs and there is the same complaints on sub zero.

Owned the refrigerator for 1 year and the total use is 3 months. Have been living out of a cooler with ongoing repairs and scripted apologies from Thermador reps. Either waiting for the tech to come and “diagnose” or waiting for parts. Takes weeks to get appointments with the tech then have to wait months for parts. They don’t call when the parts are in so I have to follow up with their automated phone system and wait for 20 minutes at a time. If you want to live out of a cooler and spend your time waiting for repairs after spending $12,500 for a counter depth fridge, this is the company for you.

I purchased a set of Thermador appliances in less than six months, including a microwave and refrigerator. Unfortunately, both have experienced recurring issues. A technician previously replaced a defective part in the refrigerator and mentioned that this is a common problem. However, the issue occurred again last month. When the technician came to check, I was later informed that the defrost part was on backorder. Since then, I have not received any updates or responses regarding the repair. Additionally, my microwave is not heating properly. It takes nearly two minutes just to get warm, which is not functioning as expected. Given these repeated issues, I would appreciate immediate assistance in resolving these problems. Please provide an update on the refrigerator repair and advise on the next steps for the microwave. If these problems persist, I would like to discuss options for a replacement.

This is my first conversation with their customer service. Then today is 1/9/25 and ever since, they've been giving me a runaround. Unfortunately I found out too late that their review are either F in BBB or 1 out of 5 everywhere else: On Oct 29, 2024, I received an email regarding a request I sent about a noise in the freezer. customer service number was 4104677452, by Best Appliance Inc. also, the reference number is **.

Our Thermador refrigerator stopped cooling 2 weeks before Thanksgiving. The first appointment available with Thermador repair was the day before Thanksgiving. The repair person was suppose to call the evening before/morning of the repair date to give an expected time of arrival. We received no such call. The repair person showed up close to 3:00 on the appointed day. His tablet indicated he had the required part on his truck. He went outside and returned a few minutes later and said he would have to order the part and reschedule another appointment. The next appointment available was 12/19.

We purchased a 36 inch Thermador built-in fridge 3 years ago when we renovated our house. We sold the house last year and had loved the fridge so much that we ordered another for our new house. A month after we ordered it we were contacted by the appliance store to say that Thermador had discontinued the one we ordered and had upgraded the new design with a built in water feature. They assured us this was the only change. After waiting 9 months for the new one- it finally arrived and there were several changes - none of them making this a better fridge and in each case, cheapening the overall design.

When I bought my house three years ago, it came with a built-in Thermador refrigerator. At first, it was great—no issues—but recently, it started acting up. The fridge was making a constant beeping noise and wasn’t cooling properly. It was about 5 degrees warmer than it should have been, which isn’t ideal, but at least it was still working. I decided to schedule a service appointment with Thermador. It took 10 days to get someone to come out. For a brand that’s considered “luxury,” that wait time felt excessive. On the bright side, the technician who came out was very nice—he mentioned he’d been working a 12-hour shift and still had another job to go to after mine. That dedication stood out to me.

I purchased the t48it100np for 15K and it's been only 2 weeks since install and I have been on the phone with their non existent customer service department at least 5 times. They have no customer service and tech support laughs about how trash their own products are. STAY AWAY!!

The only thing worse than our 3 year old Thermador refrigerator has been the total lack of support from their customer service department. We started having issues with leakage dripping down the back interior in June 2024. Because it was still under warranty we called Thermador cs and they gave us the name of 4 service providers. When called, only one was still providing warranty service due to the poor reimbursement fees from Thermador. The techs who came out were a disaster and had no training as to the repair. We called cs last week to ask for assistance when the doors started dripping on our hardwood floors and were told we would receive a call from ‘Service 911’ that day. No call and no service!

The WiFi connection that Thermador displays and advertises is not user-friendly to connect and use. The water filters are $59.95 each and you replace them every 6 months. On the refrigerator, the shelves are very difficult and tricky to remove. The refrigerator door doesn't easily close; you push it closed and it stops and stays open until you push it again. Hard to like these appliances.

I bought and installed a Thermador Refrigerator Model number T36IT905NP/11 on 12/09/2022. It cost almost $10000.00. I made three times service calls within 1.5 years. Right at the beginning, the door open assistant either pull or push to open did not work. I had to wait for 3 weeks to be fixed because no parts available. Second call was the defrost function did not work, I had to wait for 5 weeks for part, they promised to pro rate replacement for the refrigerator, then the parts came. They fixed it. Now, after 8 months, the problem came back, food was spoiled because it was not cold enough, the door opening assistant also quit. Service call was made, a technician came, the same person who did the parts replacement last time, again ordered parts and scheduled a part replacement within 7 days. The day came, technician did not showed up, did not bother to call me to inform that there were no parts yet.

We bought the 48" Thermador French door built in refrigerator for about $16K in March 2024 along with 3 other Thermador appliances. All of them are a big disappointment, especially for the cost but the refrigerator has the most issues. The whole refrigerator is huge but the interior capacity is not. The refrigerator shelves are minimally adjustable with the top shelf over 6' off the floor. The door bins are in a similar configuration.

We purchased a built in premium Thermador refrigerator for $17,000 and had it delivered and installed. From day one it didn't cool and we called TA. They said we needed to contact Thermador. They took no interest or responsibility for helping us. We contacted Thermador and they said that they would send out a service technician. The soonest date was over a week later. Once the tech came he said it needed a new sensor. He told us it would take 5 business days to order and then they would contact us to do the repair.