Thermador Refrigerators Reviews

Thermador appliances are inferior. The refrigerator has now frozen up. Only four years old....Thawing out. Waiting on parts. We paid $9500.00/ $8,900.00 from Nebraska furniture mart…custom cabinet installation. We have put all our food in the old beater LG in the garage. Our Thermador stove fans quit. At least it was warranty….

I am extremely impressed and happy with the customer service and support that I have received from Thermador. From assistance down to the installers everything went very smoothly. I appreciate the way that Thermador stands behind their product. Sincerely, Zita **

We bought a $10,000 Thermador refrigerator, it has been nothing but terrible and money pit. It has been making noise and we have already spent $$$ on repairing it. It's constantly breaking and customer service is atrocious. DO NOT EVER, EVER BUY THIS BRAND.

After waiting on hold for twenty minutes, I finally got through to a customer service rep. She knew I needed an installer, because my built-in refrigerator was tilting. Instead, she sent me a list of regular appliance repair companies who don't do the type of work I need. This was after assuring me she was giving me the right information. I live in Los Angeles and one of the companies was in Oregon. I still called the companies and of course was told that they don't do that type of work. My built-in refrigerator needs to be set back into the wall and bolstered.

Bought the whole Thermador suite of appliances during a kitchen remodel, of which this refrigerator/freezer was one. Before a year after installation, freezer temps turned wonky and ice maker stopped working. Long wait for the part. Eventually they just replaced the fridge with another identical one. It was delivered in November 2022. In early July 2023, same thing started happening. Things in freezer started to thaw and ice maker stopped working (during hottest summer months, of course)...Repairman came out, and of course, they don't have the part, so it has to be ordered. Meantime, freezer temp is warming substantially.

This fridge was purchased new in late 2020. These are very expensive appliances. Ice Maker Stopped working - Paid for repair. Lights in Fridge Flicker - *Paid for repair. Lights in Fridge Flickering again - Scheduled Repair. Circuit Board is out again - scheduled repair. Drawers not put back in correctly after 3rd service - scheduled repair and fixed. The oven, reviewed separately, has only had 2 repair calls so it is a little better.

Updated on 07/11/2023: Seven year old T36BT820NS refrigerator only maintains 60 degrees, service repair person estimates evaporator replacement to be $3000. This is after approx $600 in repairs to find out the above. JUNK. Don’t buy.

Thermador is already on its way to costing more money than the Wolf or SubZero I could have bought not to mention the inconvenience of having to turn off the appliance and save the food. The refrigerator is barely 4 years old. I have never spent as much on a refrigerator and never had this type of repair experience so early in its life. Even the repairman said Thermador high repair history would easily warrant purchasing another brand such as Wolf or SubZero. I would highly recommend talking to repair people instead of the appliance salesperson when making large appliance purchases. If they do not stand behind their products then consumers should think twice about purchasing them.

We bought a package of 5 appliances and 4 of them have had problems and/or have had to be replaced. I would never buy another appliance from this company! The dishwasher control panel is completely illegible so we have had to put our own labels on it. When we contacted Thermador we received no reply! The microwave oven totally failed and we had to replace it with another make or pay $3200 for a replacement unit!?? The ice maker has been nothing but a problem so now we’re back to using our own trays…

This was our third kitchen remodel and first time using Thermador. We used GE appliances and KitchenAid during our previous remodels. Our experience with our Thermador dishwasher, oven and refrigerator have been absolutely terrible. Each appliance has had an issue (< 1 year since they've been installed), the latest being the refrigerator. The adhesive on the deli meat shelf failed within 2 months. The icemaker has worked sporadically despite a service tech "repairing" it twice. Most frustrating is getting a technician to repair the product that is under warranty. The call service center is non-responsive and the technicians often cancel/reschedule appointments. Certainly not worth the $11,000. We feel taken advantage of.