Thermador Refrigerators Reviews

I have a mostly positive review for the counter depth standalone refrigerator. Food lasts well, it’s easy to clean, and has a surprising amount of space. BUT- I have a filtration system and do not need the refrigerator water filter. I purchased the bypass to install in the filter compartment. I have the manual with pictures and successfully opened the cover and see the filter cartridge. The manual says to turn it 90 degrees counterclockwise, as does the consumer rep and the cartridge. It will not turn. I am still under warranty but if I want their tech e come and remove it, it will cost me $195. If I were not installing a bypass, but instead just installing the filter, I might be looking at this charge each time it needed changing. If you buy this model have the installer remove the filter and show you how to replace it and remove it BEFORE you sign off on the installation.

I have a 3 year old Thermador refrigerator that has already broken. Will likely cost me over $1000 to repair. Even the on/off switch stopped working. Warranty is a joke as well. Given the cost of this "high end" appliance, you would think the company would stand behind their product. You would be wrong. I would never recommend this brand nor will I ever purchase one again.

4 service calls in the first year. 3 for the same problem. Ice drawer does not close completely because ice falls behind the drawer. Now the drawer won’t open.

Had to replace the ice maker on my 2 year old thermador refrigerator 3 times. 600$ repair. They don't stand by their products and their warranties are garbage.

Terrible reliability and even worse customer support. You get better reliability and supply for a product 1/10 of the price. Thermador built in refrigerator installed 2025.

I purchased 5 Thermador appliances in November 2025.

We purchased four Thermador appliances from Howard's Appliance Store in 2023 prior to remodeling our kitchen. We were just coming out of the Covid pandemic so we were advised to order our appliances early since it could take 6 months or more to receive them. Our kitchen remodel was completed all four appliances were installed in June, 2024. In March, 2026, the ice-maker in our Thermador refrigerator stopped working and an E2 light was flashing near the temperature gauge. Contact was made with Thermador and we were advised that Thermador had a two-year warranty on the refrigerator from time of purchase. While it was ordered in on February, 2023, it was not delivered until Aug. 2023 and it was not installed until June, 2024. Thermador instructed us to call Wilshire Refrigeration (one of their authorized repair companies in the local area) to request an appointment to repair our ice machine; so we did.

I was warned about Thermador but I really loved the design and thought, how bad can a top-tier appliance company be? Thermador is that bad. I had my fridge for 4 weeks when the ice maker broke. The warming drawer is perfect if you are looking for cold. The range sometimes turns on and setting the time is challenging when the “settings” button doesn't work. Customer service is non-existing. I called about my ice maker and the lady could not have cared less. I am so mad at myself for spending $30k on a brand that I was warned about. I will never again will I buy anything from Thermador.

We have had a Thermador combo refrig/freezer Model T301R905SP for three years and generally have had good performance. Suddenly, we have extensive load noise at top of both refrigerators/freezer. ChatGPT (a great resource) recommends to turn off for 24 hours and then restart, which entails moving food elsewhere. In the meantime, we decided to do extensive cleaning by taking out shelves and bins. The engineering for drawer and bin removal is abysmally frustrating, and the manual is lousy. Why not design user-friendliness into your product? The removal and reinstall of shelves and bins is horrendous--- unnecessarily.

So we replaced our broken KitchenAid with a beautiful new built in Thermador, French door bottom freezer. Cost was over 12k. Great, you'd think, because the cost of that would normally be expected to last a bit. Well, it doesn't, At least ours did not. First, the ice maker stopped working, just 3 years in, after the warranty expired. Cha-ching!! The light bulb went out 6 months later. More cha than ching. Finally, the water line going to the ice maker broke behind the unit, only to flood out our closet behind the wall, and the damage cost was over 2k. Mold, new flooring, and no one wanted to touch it to pull it out. We reached out to Thermador as the plumber could change out the water line, however not willing to touch the fridge.