Terminix Reviews

The Terminix technician comes and takes care of my house outside mostly. But if I have issues inside, he will come in and take care of that too. He comes out every three months and my last treatment was a couple of weeks ago after the snow. I get the same technician every time. The service he gives me are all preventative and every time, he does a regular inspection.

The technicians are very pleasant. They do whatever I ask them to do and they always send me a report. My experience with Terminix has been very positive. They seem to be very thorough and I have recommended them to my daughter-in-law.

Called on Jan 7 to cancel my service. This is for a month to month service. I did not pay for 2 months. I did not receive any treatment for 2 months that I paid. Terminix says I owe them for those 2 months when I never got any confirmation emails that they came and I never called them. I called Feb 7 to cancel my service. Was told my service was cancelled. A few days later they tried to bill me, luckily I didn’t have the money in the bank for them to take. I called that day and again said I had cancelled my service. The person said, "Yes I see here it’s cancelled. I will remove your method of payment." Now it’s Feb 13th and they billed me again, this time the money being taken.

I subscribed for months and was stood up multiple times—technicians often missed the scheduled time window. One tech was decent, but most were unprofessional. Even after nearly a year, I still have silverfish issues. They advertise quarterly service, but nothing happens unless you schedule it yourself. I never received a full professional inspection of my home; they only came when I personally found pests and called.

If I could give them a zero, I would. They charged me 1748.00 to come here and set up mouse traps and never even followed up, I had to pay someone else to seal the attic were mice were coming in. The guy came another time and sprayed. They signed me up for a service they violated their contract and I want a refund and they are giving me a hard time about it. I am reporting them to the BBB and the attorney general. They are thieves.

Client Account#: **. Business Complaint – Service and Billing Practices. I enrolled in a monthly pest control service with Terminix. Despite this, service was not provided automatically. I was repeatedly informed that a technician would only be dispatched if I called when pest activity was severe, which is inconsistent with a monthly service agreement. When service was requested, the technician appeared rushed and visibly frustrated, expressing annoyance that the visit had been scheduled. The quality of service was poor and did not meet reasonable expectations. After several months, my wife contacted Terminix to cancel the service. No further service visits occurred after October. However, in January, I received a $114 bill that had been sent to collections, despite no services being rendered during the intervening months.

We recently ended our contract with Terminix. We were going to paint the exterior of our house and when walking around with the painter, we noticed some termite damage. The damage was on the second story soffit over a small tiled garage roof extension. I got up there and realized it was quite extensive after digging around a bit (see photos). I saw a live termite then called Terminix, a company that we had been with for a while. They told us that they can't do anything unless we have a video of a live termite. I tried digging around but was unable to get a video. It's difficult to dig around holding a camera on a tile roof. They said that they would send someone out. After he got here he said that he wasn't going to get on the roof and they would send another person out that can stand on the roof. The next person came out and stuck a ladder against the second story roof and tried to take pictures. What he was doing looked pretty useless.

This company is horrible, despite the fact that the individual customer service representatives are polite and professional. Unfortunately, the way Terminix operates makes it an extremely frustrating company to deal with. First, billing is a mess. If you call in, you are often offered a lower price than what appears on the invoice, which shows how inconsistent and inflated their pricing is. They constantly push autopay, additional services, or paying a full year upfront with “discounts” (for example, $200 off), which only highlights how much they overprice services to begin with. I do not want to prepay for services I haven’t yet received.

10+years customer of Terminix in Pittsburgh. Recently retired & relocated to Florida. I contacted Terminix to start service, which I now regret. They sold me a bundle package I didn’t need. The majority of the bundle package expense was for termites. I have a block house, with one tree, no wood. I feel so foolish, and taken advantage of, as I am a senior. They pressure and breakdown your resistance. They didn’t provide a written contract. The terms were to be read and signed on their small digital display. I do not have 20/15 vision and wasn’t able to read it. To my surprise, the cost of the services was comparable to car payment! I tried to cancel the service only to be informed the contract cannot be cancelled for a full year!

Starting out in 2011 they were great and kept it up but occasionally tried to sell me stuff I really didn’t need e.g. 2 attic exhaust fans for $4,600.00 each. Then it started dropping off their inspections as to termite annual inspections to only outside of the dwelling and not insistent on inside inspection also. They got lazy with rodent control inspections, treatment of the outside but not stressing inside treatment also. Then for the inclusion they missed inside gaps in vanities and house areas interior and exterior areas. Then they continued to send unqualified techs to finish with no tools on their trucks, In 2023 the initial exclusion was told by a supervisor that a ceiling door to the attic was promised and re considered at the exclusion because he couldn’t back up his promises and finally the end of that year scheduled appointments got canceled by Terminix because they didn’t have enough techs to fulfill their appointment promises. Now I have Orkin.

First time customer. Never showed up for the scheduled appointment (I waited hours), I called and spoke with someone who said they left a message for them to contact me. Nothing, never heard back from them since. Will not contact this company again.

Did not get to the point I had to use them yet, Have a bed bugs problem after an elementary school sleep over of one of my grandkids. Anyway, Terminix employee came over and gave us an estimate of almost $3000 for 3 very small bedrooms and a living room. There is no big time infestation, there was just a head board in a master bedroom that needs to be treated big time. I know and understand that bed bugs eggs can get transferred to the other locations without our knowledge. But it's hard to me to understand that preventive treatment of the rooms that have not been infested costs the same money that of the infested rooms.

Hired Terminix for mice when I purchased a home. Paid $4k for an exclusionary system and a service contract. They set bait stations, no snap traps, poison dozens of mice and they went and died in the walls throughout the house. The smell is so bad I haven’t been able to sleep there since in 4 weeks. The service manager Nick ** is AWFUL. Zero customer service, ignores messages, couldn’t care less about his job or the customers. Tried to contact upper management 6 days ago - still no word back from anyone. Beyond bad service, this is downright negligence.

Joey ** came by on time and did our pest control treatment. He was very nice and polite. I would definitely recommend him to anyone that needs their property serviced. He seemed to be someone that took their job serious. 👍

Avoid these people like the plague. They were hired to service my now deceased parents' house in Florida. Once I sold the house I called them to cancel the service and I just got charged 6 months later. What a bunch of scumbags. Refuse to reverse the charge. Don't do business with the POS company. Use a local, independent provider. These guys are bad news.

I would give Terminix 0 stars if possible. Have a service contract for Termites. Have been calling for over 10 days to schedule someone to come out as termite tubes are all over the kitchen walls (where they have treated in the past). They said I am "in the new system" so someone has to call me back to schedule an appointment. I asked for a direct number and they would not give me one. No one called me back so several days later I called them again and after being on hold again because I am "in the other system", they said I had an appointment the next day. No one had called me they set up a random appointment. So I waited at home the next day for 2 1/2 hours, no one came. So I had to go to work.

Don’t make the mistake of hiring this company. What should have been a simple service call quickly unraveled into a frustrating ordeal I’m still trying to clean up. I contacted Terminix for one specific issue, expecting a straightforward visit. Instead, I discovered they had added an $1,800 contract to my account without a single word of explanation or permission. I never approved it, never signed anything, yet they treated it as if it were completely legitimate. As if that weren’t absurd enough, they also put me on a mosquito control plan—in November, in New Jersey—a time when mosquitoes aren’t even around. Then I found out they had sprayed my organic garden with chemicals without telling me. No heads-up, no chance to move anything, nothing. And after all that, they still never addressed the actual issue I called them for.

We’re great at first but then No call no showed 3 times. The third time pissed me off the most. I waited all day because they were scheduled from 3 to 5 and 4 my husband called and the person on the phone said they already came to us when they didn’t and told the person to call us and tell us they were on their way. At 440 I called back, and the person said we were never on their schedule. Paying for a stupid subscription and they didn’t do shit besides waste my time.

The person the lady came out to inspect my attic then she told me it was so toxic that you have to have a respirator to go in the attic, but when the man showed up to blow the insulation in, they did not use the respirator. She sold me a bill of goods to just to make a sale. I don’t like liars and I don’t appreciate it.

They don't explain up front that you will be billed monthly but they only show up quarterly. The technicians are very nice and when they do show up they are great. The company is the one I have a problem with. Bait and switch on this one!!!

I contacted Terminix late Aug with concerns of raccoons on my roof and walls. When scheduling the initial inspection, I should have known it was a scam because they didn’t notify me that they were not arriving. It took about two days of the technician to arrive and during inspection, the technician gave us a quote for 1,400.00 plus tax. We needed to process the payment the following day so the technician had no problem complying with us since he wanted our money. We paid him and he had someone install the trap. He notify us that he would contact us in a couple weeks to remove the trap. We have not heard from him since. We tried calling him to discovered his number was not active. I have been calling the customer care number every week to have someone come to my home to remove the trap and they are constantly telling me “you will hear someone 24-48 hours”.

We have been long time customers. They could not schedule an appointment for the exclusion service we already pay for for over 2 weeks-after I called to tell them we have mice. Then they set up an inspection. When I called they tried to tell me it was 6-8 pm. I said "in the dark? I have you down for 8-10am." Then they said it was "YESTERDAY from 8-10am" . I said "Thanksgiving Day? I was here." Then they said "Oops." We can come next Monday. I said "I already took today off work for you. I can't take another day." They said "Oh! We can come tomorrow between 10am and 12pm." Well, they are still not here. They can keep my money. I'll find someone reliable. And cancel all services on Monday when I'm at work.

I called three different companies. One of them never called me back. Another one, I had an appointment with, never showed up. Terminix was the only one I could get out here. I've had trouble with rats and they did a great job. They came out and took care of everything, but then there was an issue. A rat was still here and chewed out my Comcast and internet line. I called to have somebody come out, and instead of sending the exclusion team, they sent somebody to spray for bugs. Other than that, the service people that have come out here have been very nice. It's the scheduling that's been difficult. Even though I have a contract with them, it's very difficult to get an appointment for the exclusion service, which is completely separate from their spraying for bugs. I've had them for six weeks, and I've got somebody coming out today.

I've had good luck with Terminix. They've been inside my home once. They sprayed my basement and they did a good job of treating it.

We schedule a reoccurring visit at the very beginning of our service with Terminix and it has just always been scheduled. We love our bug guy. He’s amazing. He messages me before he shows up. He comes, and he sprays, and then he leaves and we receive a bill. We do the mosquitoes and he doesn't come inside.

I have Terminix for my pest control needs. The reps are all courteous when they answer my questions. We're still having some problems, but when I call them, they make arrangements to come out. Their tech was just here a couple of weeks ago, and he does a very good job every time he comes. I would highly recommend Terminix.

Terminix of Asheboro, NC is the WORST company I have ever dealt with in my entire 71 year life. I have never written a negative review like this in my entire life. I purchased the termite and pest inspection on November 27, 2024 and have had nothing but problems with this company. I paid for a full year of coverage at that time. They treated my home at that time and for a while everything seemed to be OK but that changed to AWFUL quickly. The first problem was the pest inspection as I had covered my home and a large newly constructed building with both pest and termite coverage. The pest control person they sent then told me I did not have coverage on the 44 x 48 building and refused to treat it.

I signed up as a new customer and got confirmation my appointment was scheduled. I waited through the entire 6 1/2 hour appointment window, and nobody ever showed up. I called the customer service number whom confirmed the mistake on their side. I cancelled the service vs rescheduling - why would I volunteer to sit through another appointment window? So I wasted 6 1/2 hours for nothing. That’s zero star service.

Called for a simple inspection for a loan. Said they would call back and schedule appt. Never did. 2 days later called again. Gave me an immediate appt. Screwed up my day waiting for inspector that never showed and never called. NEVER AGAIN.

The techs of Terminix have been great. I've had a couple of different ones and they've been very polite, confident, and considerate. Having Terminix is a very worthwhile investment for the peace of mind of knowing that all that pest control business is taken care of.