Terminix Reviews

After one year working with Terminix, time frame in which I thought everything agreed from the beginning of the service was covered, especially when explained mice and rats around the house, the representative Called Bill (supposed to be the manager in NJ area) told me, they haven't put any protection for mice and rats out of the house. Mr. Bill explained it at this moment, after one year, he talked about liabilities for these treatments so they never did anything out of the house for mice and rats. I think, if something is proposed and promised and is not achieved as offered, at least must be explained clearly from the beginning, avoiding uncomfortable situations for any customer who put confident to any company work with.

Giving one star only because the tech who came to help was courteous and generally on time. Otherwise I would give them 0 stars. I signed a contract to get rid of a mice problem in my basement. After the initial visit they forgot about me and didn't come out for about 6 months. I finally called them and they blamed it on a scheduling error by the person who sold me the contract. Every time they come to refill the traps with bait, I would find dead mice. After about a year of constantly finding dead mice I decided to investigate where the mice might be coming from. I found not one but two gaping holes near pipes coming into my house. How did the Terminix tech miss this after repeated visits? I don't know.

I hired Terminix with a squirrel problem in Brookfield, Wi. Alex came out and told me 5 traps for 5 days because of the 5 holes they made. Monday Alexis came out and put down 3 traps and I said I suppose to get 5. She said that was overkill. Within the first hour I had 2 squirrels trapped. She came out later and replaced. By the 3rd day she only put down two traps. On Thursday, Brian the manager came out and put out a lot. Friday a little after 7 AM, Alexia came and removed the traps. Paid $1000.00 for 5 days, my calculation is I only received 4. Saturday, I went outside to do gardening, but she forgot one trap which had a squirrel. Called and they said they could come Monday. By then, the squirrel could be dead without food and water. STAY AWAY from this company!!!’

If there was a lower number it will be it. They took money that wasn’t authorized, bad company and thief. Don’t do it

Horrible customer service! I sent written notification to Terminix two times that my father, the homeowner, had passed away. Although I spoke to a customer service rep. in January and sent in written notification in December and January, they still did a service visit in March (which there is actually no proof of since no one was home---dead...). I have spent hours on the phone with customer service and have not been able to get to speak to a supervisor, and they refuse to remove the charge because I wrote to the company instead of calling, even though I did speak to someone in January. Ironically, customer service is very fast to act and escalate things on their end (contact customer in writing and threaten them with a collection agency in writing) when they want payment. Every other company I had to deal with after my father's death was very helpful and compassionate.

This is the worse company ever. I have been with them since 2019 because I don’t have a choice. They do my termite treatment and if ai change it I have to pay another company from the start which is over $1,000. The technicians show to the house for yearly inspection and leave and you get charge later almost $400 but you can see in your camera that they didn’t do the treatment. You contact them but the communication is bad. You schedule appointment for inspection on the attic that should be included and they don’t show up. If you keep your account on file, they will charge you the following year without your permission. Customer support is rude. Please avoid using them.

On 2-16-26 Francisco ** with Terminix came out and said I have a rodent problem and it will require a rodent exclusion to take care of it, I said I have rodents on my $46.01 a month plan already and was told that more was required to take care of the issue. He said they will cover all the holes where rodents can get in and clean the attic, remove the old insulation, and put in new insulation that will help repel rodents. We agreed on $3,900 and I told Francisco that I only wanted exclusion if you did the attic, I have a small attic, and he told me that it was not a problem. They came out in March using chicken wire to cover the holes and placed four traps inside my house.

***Do not do business with Sarasota Terminix. I was promised a refund of $1,6143.16 I was charged on 4-20-26. I received no service and was told I needed bait stations for drywood termites (which bait stations won't treat). I received no service and terminix has not refunded my money as promised.****Do not do business w/ this company****

I have had the absolute worst experience with Terminix Anderson. I have called so many times to speak to a manager named Heather so many times to yet get a call back from her. In February I had pest excursion, crawl space barrier and some insulation placed in my attic. I literally have not been able to get this company to come out to finish the work. 10k they robbed me of and I need to find out how to get the money back due to lack of complaints or resolution.

They will take your money, and NOT HONOR THEIR WARRANTY. Their online warranty is very misleading. Paid $4644.99 for my most recent contract with Terminix; and I have had them and paying them for 22 YEARS!!! Tenant claims there was termite activity and Terminix did send out a professional termite inspector that determined there is active drywood termites on 04/11/2026. Terminix is supposedly doing quarterly treatments for 22 years; however, a service technician stated he went out on 04/18/2026 and provided a report that there were no signs of termites. The service technician NEVER went even though he wrote a report stating he was there.

We have had nothing but problems since we started in July 2025. Service is supposed to be guaranteed, however they have not stood behind that guarantee. They have not been here since December. We are getting infested but still nothing. We have called 6 times, even the branch/regional manager twice. They say we are set up for an appointment and it ends up no show/no call.

I had Terminix service for many years; then I sold my house and requested a pro rata refund because I paid for service through July 31, 2026, and sold the house on March 13, 2026. They are dragging their feet about refunding the unused portion of the service contract, an amount I calculated at $138.47. I have called many times and talked to represenatives, and they keep stalling. The last agent told me that although the branch manager's telephone is listed on the Terminix website as (256) 772-6388, that company policy prohibits customers from calling any branch manager. The branch manager has to call the customer.

Our experience with Terminix was extremely disappointing due to inconsistent information, incomplete or miscoded services, and poor follow‑through. We were clearly told that certain services would be provided at no cost to correct earlier inspection errors, but we were later billed anyway. When we questioned the charges and pointed out discrepancies in the service records, Terminix accused us of being untruthful rather than addressing the documented issues. Multiple visits were required, yet the agreed scope of work was still not completed as represented. The lack of accountability and unwillingness to resolve clear inconsistencies made this a very frustrating experience.

Purchased the rodent exclusion for 3600. The rep stood in my kitchen and promised the world. Here we are 2 years later more mice than ever before. When they first came out they were supposed to seal entry points and follow up every monthly. They came back after that smoked a cigarette and made a phone call and left came back again walked around the house stayed 10 minutes it started raining and left. I called them and called them they finally sent someone out he found mice and a snake in my basement. Said someone would be back out, no one has come and then they cancelled the contract lol.

I contacted the Prescott AZ Terminix to have my Crawl Space encapsulated and Dean came out took some pics. I was told I would be contacted the next day because it was late for their quote. I was told they do not do it themselves and they use a 3rd party. I waited over a week to get a response, I finally contacted Dean to let him know. He said he would find out what's going on and get back to me shortly. That was a week ago, I still have not heard anything. Very displeased with this quality of service, obviously I am not a priority and they are not wanting the job.

I wanted insulation installed because I was told it would reduce outside noise. It’s been almost a month and I do NOT notice any difference. A waste of $2500. On their website it claims reducing outside noises such as lawnmowers. It did not help at all.

I had a terrible experience with Terminix Western from the moment my payment was processed. I initially scheduled a termite inspection for my home. The technician found no active termites but noted that the moisture from our landscaping made us prone to them. He recommended installing termite prevention bait stations, which we agreed to, along with their ongoing pest control plan (service every other month).

I called Terminix for a rodent problem we had inside. The gentleman that came the first day told me it would cost $21,000 but he could lower it to $13,000 because they had to replace the insulation in the attic and that the rats were eating through the wires. The next day, when the men came to do the work, the man told me there was nothing in the attic that it was perfectly fine and so we got stuck with a $13,000 bill and still have rodents. How can I go? I’m not paying this bill?

Signed a $2000 contract to have them remove mice in my Carrollwood house. Since then (2 weeks), the mice have chewed 4 new holes through my walls, not 1 mice caught or killed, and in three phone calls to alert them to this lack of progress they have not called back and added no visits other than the weekly walk through. The mice have even eaten through the holes they supposedly plugged. What a mistake contracting them!

If I could give 0 stars, I would. I was a loyal customer until they completed an unsolicited inspection and claimed I had subterranean termites- something I later found out I never actually had. At the time, I already had an active drywood termite contract with them. Because of this, my actual drywood termite issue went untreated for an entire year before I realized what had happened. Trying to speak with management has been incredibly frustrating. They don’t provide direct contact information and instead route everything through the main Terminix number, which makes it difficult to get real support, accountability and follow through with complaints. I’m still trying to get my money back after being misled into paying for a service I didn’t need. Overall, this has been a very disappointing experience—poor customer service and a lack of transparency.

TOTAL RIP OFF! They charged me $1500 for an hour worth of work and a few mouse traps. I complained and emailed and not one member of management bothered to even respond. Don't ever do work with them. Read Trustpilot and know it is all true.

Can I give a 0 star rating? Well, a 1 star rating is good because I had SOME success with termite control. My biggest concerns are:

If you have a need to contact your TERMINIX tech or the company with a question or need forget it.. They are Non-responsive and only show up when it is convenient for them. Constantly a new tech doing the monthly service with NO knowledge of your property or why you have their service. If you're not home they access your property and don't send a text or email with details of what they found or service they performed. DON'T USE TERMINIX.

This was one of the worst service experiences I’ve ever had. I paid $5,400+ to Terminix, and after remediation work and vet bills, the total damage is well over $10,000. From the beginning the sales process felt dishonest. Salesperson Wayne ** claimed my home had termite activity and pushed the most expensive service bundle. After the contract was signed, a Terminix technician later told me there was NO termite activity, and a separate home inspection report confirmed the same. In other words, the termite problem used to justify the contract did not exist.

Terminix gets rid of my bugs. That's what I pay them for. I had Terminix in Washington. I thought they'd be great here in Idaho as well. I haven't seen any pest since they've been coming out.

I picked Terminix off recommendations. I asked a bunch of people I knew who had been dealing with them for years, and I looked at reviews. When I schedule with them, I’ll get a text saying my technician will be out. My experience with Terminix has been the same as usual. They come in and knock it out. The technician I’ve had for the past few years does better than every other one. He’s straight. Most of the other ones I’ve had were cool too. I’ve never had a bad experience with anybody who came out. Normally, I’d always have to tell them to do the inside too. I haven’t had the inside done since he’s been doing it, other than a little minor stuff, such as a spider. I’m sick of the geckos, but the rep told me they can’t do much about them.

I've been using Terminix for more than 20 years. I even had them where I lived before. Their customer service are our tech has been great. They all do everything from 0 to 10.

Terminix auto-generates inspections, and emails the customer the date of their inspection. I would prefer a personal contact, since I want to be present when the technician arrives and need to choose an inspection time that works with my schedule. More than once, I have worked with the call center (who are very gracious and understanding) and they request a time with the local team that works for me. However, it often doesn’t work for them. So, without contacting me, they reschedule for a time that works for them. After waiting all day long, thinking they will be coming, I call in the evening only to learn it was rescheduled without informing me. Very frustrating!

Terminix is a commercialized company that is not at all concerned with your pest problem. This has been my experience. To begin, I had to finance a contract through a third party, so that they got paid up front. The contract was for 2 years and within the 2 years they would take care of any wildlife problems. The first several months went well, but after that, I kept getting the runaround. A technician would come, do the assessment, but never follow through with taking care of the pest problem. Needless to say, the issue in which I contracted them for, is now out of control. I've tried contacting corporate, but they have it blocked, so that you are not able to speak with anyone in higher management concerning complaints, which proves that this is a part of their game. MONEY WASTED and now I have to contract another company.

The Terminix technician comes and takes care of my house outside mostly. But if I have issues inside, he will come in and take care of that too. He comes out every three months and my last treatment was a couple of weeks ago after the snow. I get the same technician every time. The service he gives me are all preventative and every time, he does a regular inspection.