Terminix Reviews

It started out ok -- the inspector found various places in the attic where the squirrels could be getting in in December. Soon after, a technician came out and blocked those entry points and installed a one-way gate. However, the squirrels found new ways in this spring and Terminix was largely unresponsive. I have been trying to get someone to come out to the property to deal with three new LARGE holes the squirrels have opened in my eaves/attic dormers since April and have been stood up 3 times. I call and set appointments, the appointments get moved (without informing me), and then no one shows up and the only person who answers the phone has no idea what is going on. It is now June and I still have not been able meet with someone on my property, and I have taken off 9 hours of work to get absolutely nothing done about this issue.

Had to contact them repeatedly to even get an appointment, and when I finally got one they made it for the wrong address. Not even the right province.

First time homeowner dealing with mice infestation. I saw droppings and heard noises in my ceiling. I contacted Terminix 'cause I looked at their self-proclaimed high rating. I called and gave detailed information on the problem I was dealing with, and when the tech showed up he said there were no notes, I had to explain it again. He then proceeded to set up glue and contain traps very sparingly, he focused more on general pest control and not the rodent infestation. A month later there is still signs of rodent activity. I feel the techs do not know enough or just don't care enough about the client's need to stop the rodent infestation. This is an extremely serious problem that's why we hire professionals to do it.

We purchased Terminix termite bait stations and renewed the service for several years. Between the initial installation and ongoing renewals, we spent thousands of dollars—not just hundreds. The bait station system alone cost over $1,000, and the annual service price increased year after year. During annual inspections, we were consistently told there was no termite activity. The stations remained in the ground for years with the original bait still inside. When we decided not to renew our contract, we were shocked to discover that Terminix removes the bait from the stations upon cancellation, leaving the stations empty and essentially useless.

From the start, communication was inconsistent and misleading when I signed up for an ongoing contract for termite bait trap and home protection. When I called the national number (1-855-485-6300) on 12/2, I requested a quote for bait trap installation, ongoing service, and wood damage protection. I was told the annual cost would be around $1,500 and that inspections could be scheduled “whenever you want.” However, I was never provided a copy of the contract or clear terms before the visit. The wood damage protection plan was requested and the team at the 855 number advised that cost is extra and would be quoted after the visit. After multiple requests and 6 months since signing the contract, no quote has been provided yet for limited wood damage protection.

My issue was resolved.

I was a Terminix customer last year for a swarm of yellow jackets getting into my house. My husband is highly allergic to bee sting from yellow jackets. I called terminix and they understood the situation and came out fairly quickly. The home was sprayed all around outside. The exterminator noticed where the bees were getting in from. They were getting in from the chimney box and made a huge nest inside to where they were coming into our house from the gas fireplace. We were then told what to do after a few visits with them spraying. We were told where the entrances were and to fill the holes with steel wool and spray foam pesticide. We did exactly what we were told and the first warm day of 2026, we are having bees come in from the same area as last year. SMH.

I've been trying to get Terminix to come to my house and get rid of the termites. They never got rid of it's been going on for a year.

They only show up for the most routing service. When we scheduled appointment for anything else than just a simple spraying outside they kept cancelling, not showing up and refusing the service all while charging us subscription. Stay away from them.

After one year working with Terminix, time frame in which I thought everything agreed from the beginning of the service was covered, especially when explained mice and rats around the house, the representative Called Bill (supposed to be the manager in NJ area) told me, they haven't put any protection for mice and rats out of the house. Mr. Bill explained it at this moment, after one year, he talked about liabilities for these treatments so they never did anything out of the house for mice and rats. I think, if something is proposed and promised and is not achieved as offered, at least must be explained clearly from the beginning, avoiding uncomfortable situations for any customer who put confident to any company work with.

Giving one star only because the tech who came to help was courteous and generally on time. Otherwise I would give them 0 stars. I signed a contract to get rid of a mice problem in my basement. After the initial visit they forgot about me and didn't come out for about 6 months. I finally called them and they blamed it on a scheduling error by the person who sold me the contract. Every time they come to refill the traps with bait, I would find dead mice. After about a year of constantly finding dead mice I decided to investigate where the mice might be coming from. I found not one but two gaping holes near pipes coming into my house. How did the Terminix tech miss this after repeated visits? I don't know.

I hired Terminix with a squirrel problem in Brookfield, Wi. Alex came out and told me 5 traps for 5 days because of the 5 holes they made. Monday Alexis came out and put down 3 traps and I said I suppose to get 5. She said that was overkill. Within the first hour I had 2 squirrels trapped. She came out later and replaced. By the 3rd day she only put down two traps. On Thursday, Brian the manager came out and put out a lot. Friday a little after 7 AM, Alexia came and removed the traps. Paid $1000.00 for 5 days, my calculation is I only received 4. Saturday, I went outside to do gardening, but she forgot one trap which had a squirrel. Called and they said they could come Monday. By then, the squirrel could be dead without food and water. STAY AWAY from this company!!!’

If there was a lower number it will be it. They took money that wasn’t authorized, bad company and thief. Don’t do it

Horrible customer service! I sent written notification to Terminix two times that my father, the homeowner, had passed away. Although I spoke to a customer service rep. in January and sent in written notification in December and January, they still did a service visit in March (which there is actually no proof of since no one was home---dead...). I have spent hours on the phone with customer service and have not been able to get to speak to a supervisor, and they refuse to remove the charge because I wrote to the company instead of calling, even though I did speak to someone in January. Ironically, customer service is very fast to act and escalate things on their end (contact customer in writing and threaten them with a collection agency in writing) when they want payment. Every other company I had to deal with after my father's death was very helpful and compassionate.

This is the worse company ever. I have been with them since 2019 because I don’t have a choice. They do my termite treatment and if ai change it I have to pay another company from the start which is over $1,000. The technicians show to the house for yearly inspection and leave and you get charge later almost $400 but you can see in your camera that they didn’t do the treatment. You contact them but the communication is bad. You schedule appointment for inspection on the attic that should be included and they don’t show up. If you keep your account on file, they will charge you the following year without your permission. Customer support is rude. Please avoid using them.

On 2-16-26 Francisco ** with Terminix came out and said I have a rodent problem and it will require a rodent exclusion to take care of it, I said I have rodents on my $46.01 a month plan already and was told that more was required to take care of the issue. He said they will cover all the holes where rodents can get in and clean the attic, remove the old insulation, and put in new insulation that will help repel rodents. We agreed on $3,900 and I told Francisco that I only wanted exclusion if you did the attic, I have a small attic, and he told me that it was not a problem. They came out in March using chicken wire to cover the holes and placed four traps inside my house.

***Do not do business with Sarasota Terminix. I was promised a refund of $1,6143.16 I was charged on 4-20-26. I received no service and was told I needed bait stations for drywood termites (which bait stations won't treat). I received no service and terminix has not refunded my money as promised.****Do not do business w/ this company****

I have had the absolute worst experience with Terminix Anderson. I have called so many times to speak to a manager named Heather so many times to yet get a call back from her. In February I had pest excursion, crawl space barrier and some insulation placed in my attic. I literally have not been able to get this company to come out to finish the work. 10k they robbed me of and I need to find out how to get the money back due to lack of complaints or resolution.

They will take your money, and NOT HONOR THEIR WARRANTY. Their online warranty is very misleading. Paid $4644.99 for my most recent contract with Terminix; and I have had them and paying them for 22 YEARS!!! Tenant claims there was termite activity and Terminix did send out a professional termite inspector that determined there is active drywood termites on 04/11/2026. Terminix is supposedly doing quarterly treatments for 22 years; however, a service technician stated he went out on 04/18/2026 and provided a report that there were no signs of termites. The service technician NEVER went even though he wrote a report stating he was there.

We have had nothing but problems since we started in July 2025. Service is supposed to be guaranteed, however they have not stood behind that guarantee. They have not been here since December. We are getting infested but still nothing. We have called 6 times, even the branch/regional manager twice. They say we are set up for an appointment and it ends up no show/no call.

I had Terminix service for many years; then I sold my house and requested a pro rata refund because I paid for service through July 31, 2026, and sold the house on March 13, 2026. They are dragging their feet about refunding the unused portion of the service contract, an amount I calculated at $138.47. I have called many times and talked to represenatives, and they keep stalling. The last agent told me that although the branch manager's telephone is listed on the Terminix website as (256) 772-6388, that company policy prohibits customers from calling any branch manager. The branch manager has to call the customer.

Our experience with Terminix was extremely disappointing due to inconsistent information, incomplete or miscoded services, and poor follow‑through. We were clearly told that certain services would be provided at no cost to correct earlier inspection errors, but we were later billed anyway. When we questioned the charges and pointed out discrepancies in the service records, Terminix accused us of being untruthful rather than addressing the documented issues. Multiple visits were required, yet the agreed scope of work was still not completed as represented. The lack of accountability and unwillingness to resolve clear inconsistencies made this a very frustrating experience.

Purchased the rodent exclusion for 3600. The rep stood in my kitchen and promised the world. Here we are 2 years later more mice than ever before. When they first came out they were supposed to seal entry points and follow up every monthly. They came back after that smoked a cigarette and made a phone call and left came back again walked around the house stayed 10 minutes it started raining and left. I called them and called them they finally sent someone out he found mice and a snake in my basement. Said someone would be back out, no one has come and then they cancelled the contract lol.

I contacted the Prescott AZ Terminix to have my Crawl Space encapsulated and Dean came out took some pics. I was told I would be contacted the next day because it was late for their quote. I was told they do not do it themselves and they use a 3rd party. I waited over a week to get a response, I finally contacted Dean to let him know. He said he would find out what's going on and get back to me shortly. That was a week ago, I still have not heard anything. Very displeased with this quality of service, obviously I am not a priority and they are not wanting the job.

Blake ** has been servicing my home for well over a year. He is very professional and very responsive. If I have an issue I can text the staff and they will reach out to him and let him know. They let me know when he is planning to be there. If I am not able to be there he performs the service and leaves me a note or sends me a text and is very conscientious of my animals during service. It just so happened that during the last 2 visits I was as home when he did the service and saw a definite improvement from outside mice since I live in a country area next to a farm field and we had the chance to discuss it more. Even after hours if I think of something I can always send a text and they let the technician know what I need if I am having an issue. I realize they may not be able to get there the very next day but normally within reason they are able to do a follow up service.

I wanted insulation installed because I was told it would reduce outside noise. It’s been almost a month and I do NOT notice any difference. A waste of $2500. On their website it claims reducing outside noises such as lawnmowers. It did not help at all.

I had a terrible experience with Terminix Western from the moment my payment was processed. I initially scheduled a termite inspection for my home. The technician found no active termites but noted that the moisture from our landscaping made us prone to them. He recommended installing termite prevention bait stations, which we agreed to, along with their ongoing pest control plan (service every other month).

I called Terminix for a rodent problem we had inside. The gentleman that came the first day told me it would cost $21,000 but he could lower it to $13,000 because they had to replace the insulation in the attic and that the rats were eating through the wires. The next day, when the men came to do the work, the man told me there was nothing in the attic that it was perfectly fine and so we got stuck with a $13,000 bill and still have rodents. How can I go? I’m not paying this bill?

Signed a $2000 contract to have them remove mice in my Carrollwood house. Since then (2 weeks), the mice have chewed 4 new holes through my walls, not 1 mice caught or killed, and in three phone calls to alert them to this lack of progress they have not called back and added no visits other than the weekly walk through. The mice have even eaten through the holes they supposedly plugged. What a mistake contracting them!

If I could give 0 stars, I would. I was a loyal customer until they completed an unsolicited inspection and claimed I had subterranean termites- something I later found out I never actually had. At the time, I already had an active drywood termite contract with them. Because of this, my actual drywood termite issue went untreated for an entire year before I realized what had happened. Trying to speak with management has been incredibly frustrating. They don’t provide direct contact information and instead route everything through the main Terminix number, which makes it difficult to get real support, accountability and follow through with complaints. I’m still trying to get my money back after being misled into paying for a service I didn’t need. Overall, this has been a very disappointing experience—poor customer service and a lack of transparency.