Terminix

The people who come out to spray were very nice and they were both very good. So far, everything has been fine. I have no issues with mice and I haven't seen any ants since they sprayed.

We were with Terminix for 25 years when we were in Natchitoches. We had the same technician there for years and he was outstanding. Then, we moved here in September. We've been here for eight months and in that time, we've had a number of different technicians. Also, I called them on a Friday because caterpillars were invading the house and they said they couldn't get here till Tuesday. That was a little bit disappointing. In Natchitoches, I would have called the tech directly since I had his phone number and he would've been out there in 15 minutes.

I had Terminix at a rental property and they would respond to my requests. I didn't have any interaction with the techs, but they would come to the house and walk around. They sealed the spikes with whatever it was they used and sent me a text saying, “Yeah, we are out. We’re done.” Everything looked good. I've had no trouble with them, but I since sold the property, so I didn't really need Terminix anymore on that one and I called to request that they cancel the service.

Terminix's customer service was good before. The biggest difference that comes to mind is the text communication. I'm easily able to communicate with the person who was treating my house for scheduling, questions, or when they were coming. Something about your automated system makes that easier to text. Communication with the technician has been good. And I credit that to the technician. William, the guy who services my house, is very on the ball.

Terminix comes out quarterly. They usually spray around the outside of the house, take down the web, and that's about it. If I ask them to go and spray in the garage, if I’m home, or in the basement, they will do that, too. They're always very polite. I’m satisfied. I would recommend them.

Terminix comes and leaves me pamphlets when they've done their service. I'm overall satisfied.

The techs who come out for service are good. I've had on and off termite activity but they have taken care of it. They've switched treatment plans a couple of times. But in the old days, when it was time for your annual inspection, they would call to make an appointment and remind you about it. Now they just set up random inspection appointments. They don't tell you when they are. All of a sudden, you get a message that the Terminix technician is on the way to your house. This is the third year that they've done that. I'm like, "What? I'm not there. So you can do the outside, but you can't do the inside.”

I had them do a termite check and I didn't have any. But I had them install pods around the house for protection and that's $89 a month. They come out yearly on that. Also, they encapsulated my crawlspace and put in the dehumidifier. But it's not working. I've called them three times to check things and they haven't been very efficient doing it. Every one of the contractors who have come out has been very nice. I like Terminix and their products. But I can't get anybody to call me back and tell me, "Okay, we'll be here in three weeks". I can't get any service.

We have a spider problem. They come on a regular basis every three months and therefore, I don't have big problems at home. The technician is super nice. And what I like about it this lately is in the past couple of years, I always have the same technician coming. It's nice that not a new person comes every time. He knows what to look at and what to do. I'm very satisfied with this specific technician.

My experience has been good. They come out once every six months to check and replace things. Since using them, I haven't seen any more termites. I highly recommend them.

We had problems with termites, and I called Terminix. I wanted to get somebody out right away and they came right away. I've had good results, and everything's been fine. The techs haven't been here recently, but there's one guy that comes to spray for mosquitoes and another one that sprays around the house, checks the termite bait stations and sprays and cleans around the soffits to make sure there are no bees starting to build homes. If my friends had problems, I'd suggest they call Terminix.

Terminix gives me a monthly service and a mosquito treatment in the summer, and I've been very pleased. The customer service and technicians are great, service is fantastic, and I'm more than satisfied. I give them an A-plus.

We had some termites in the house, and the tech's great when he comes out here. Everything's been fine so far.

I've been with the company for 35 years. I get an inspection once a year, and in the entire time that I've been with them, I've had one suspicious incident. A few years ago, I thought I had a termite swarm in the yard, and they came and re-treated the area in the back. It was a pretty good response, but the technician wasn't very nice. I should have known that it was not termites though. Most of the techs have been pretty nice. Unfortunately, Terminix is doing what a lot of other companies are doing. When you have a service call, they try to show you another product and while it may suit a lot of other folks, it didn't suit me.

Worst company EVER, they will take your money and when is a problem on their end or a mistake on their part they will tell you the generic script, "Sorry for any inconvenience but we will get back with you in 3-5 business day". But by then is too late. There is no communication between the call center notes, branch manager/supervisor notes. They will tell you 1 thing and the next day is something else. Lost money and days off with this company whit no fault on my end but I'm paying the price. I guess branch supervisor/manager is too busy to fix the mistake or answer when your on employees call you to fix the issues right there.

I doubt that I will get any answer back. I can be contact at **.

Our experience with Terminix has been a good one. We've been longtime customers and we've not had any major issues. If there's anything that I think warrants their attention, they address it. We've had different people over the years, but in general, they've done a good job for us and were receptive to whatever kind of input we have. If I've got a question, they've been good about answering it and providing guidance and advice. They've always been thorough as well. So, I've been pleased.

We had ants, and the rep came over to provide treatment in the house. He explained what he was doing after I asked him a few questions. He was putting in something that we had not seen before in the past during the season. It was different from what we expected the last several years, but he was able to explain how that was different. Our interaction was good. Still, Terminix should let the consumer know exactly what the house is being treated with. We know what it does, but it'd be helpful to know what kind of chemicals are being used. It's the exact same treatment, but one technician will tell you that it's okay to go down in the basement after the treatment, and another one will say, "Please do not go down there for the next half hour or hour."

We had some insects coming in, and our neighbor across the street had one of Terminix's technicians who comes over four times a year. We talked to our neighbor, and they said that they don't have that issue anymore. We decided to try it, and it was easy to set up an appointment. We've had one treatment so far and it's good. The tech was very professional, friendly and I didn't have any issues. It's early, but I would definitely recommend Terminix to somebody else.

Terminix came around and routinely filled the termite containers around the outside of the house. We've had squirrels in the attic and mice in the basement. Terminix has been understaffed. So they've, had some trouble responding to our calls. I called several people and we finally got somebody out there. He went in a couple of times and put some metal across and screwed it down. It took three times to do it and he got it finished. He seemed polite and went about his work right.

Most of the services I’ve received from Terminix, the technician would come by and apply a treatment to the outside of the home. They would use a brush, or broom, or apparatus to brush away any type of spiderwebs, or anything else that looks like critters could be in that particular area. The communication I've had with Terminix is for the service technician to spray the outside of the home if I am not there. And because I have cameras around my house, I see them when they show up, as they perform their service, and when they leave. I’ve been satisfied thus far. Recently, I let someone stay at my home. After a while, I came back and found out that they were not taking care of my house. I had to get the person out of my house and fumigate it. After two treatments, there were no more pests.

Terminix has been steadily a great product. They have helped us in the past. They are going to help us in the future.

Corporate-wise, there are little challenges there. For example, it took us six months to get somebody to come out and do the termite inspection, and start our procedure for making sure we won't ever have termites. But once we got an actual Terminix guy there, he did anything I needed and helped me out in any way, shape, or form. The team is very knowledgeable and willing to do whatever you need.

I like my Terminix people. The tech who comes out has done our house and my daughter's condos for over 20 years and he is top-notch. He does everything and tells me everything. Terminix is a quality company.

Terminix put in outside termite bait things. It was something that they added to the contract with no charge.

Terminix came and did the service that they do. They go around, and they spray for bugs. They found some beehives on the second story of my house. They came back two days later and removed them. They're always very friendly and let me know when they're coming. I've had them for many years and the service is very good.

The technician that comes in here is great. He comes every three months for around the house and sometimes inside if I need it. He does what he has to do and since we got the service, we've been having less roaches.

We had Terminix do a service for us on our previous house. They installed some termite hotels and we were happy with how that all turned out. We got them again for our new house and so far, they've done a good job. We'd get an email that tells me when the tech is coming. We live in a gated community and he’s got the code. But he gives us a call about the time he gets to the gate or when he’s getting close. We also get an alert that he's going to be there soon.

I have a great experience with Terminix and recommended them many people. The technician is a 10 on a scale of 10. He's a very caring guy. He lets me know when he's coming, when he's going, and what he does.

I'm into a program that sends the techs out about four times a year. So far, Terminix has been very accommodating and they've been out three times. I had a little trouble with the first tech but I called up Terminix and told them what the challenge was. They said not to worry about it, they'd have somebody out here right away, and there wouldn't be any charge for it. Since the service, I've got good results on my lawn.

My services with Terminix are scheduled quarterly. The man that comes out calls and tells me a date to see if it’s okay to come. He shows up within the time period given and does whatever he does. Also, I get an email from him that shows exactly what he did and he takes pictures.