Terminix Reviews

Lauren from Terminix manages our outside spraying. She is very professional and does an excellent job. We also have yearly inspections and a dehumidifier under our house, which are handled proficiently.

Setting up the service went smoothly, and I found the Terminix technician to be outstanding during the last service call.

I had a mouse infestation in my attic and concerns about possible carpenter ants. It turned out that there were no ants, but the mice issue needed addressing. Terminix responded promptly, and after their visit, I've noticed a significant decrease in insect activity around my home. Although no carpenter ants were present, my concern was handled professionally as they mentioned potential migration. I've been using their service for about two months, largely through special one-time calls rather than a yearly plan. The sign-up process was straightforward, and I completed it online. So far, I am satisfied with their service, and based on my positive experience, I would recommend them.

I knew Terminix's name brand. My experience with them has been largely positive, though admittedly limited. I have a quarterly service for pest control so I don’t regularly interact with the team much, apart from being notified in advance when they’ll be coming by. This allows me to prepare my space for them to conduct their treatments, especially in key areas like a shared wall between my garage and kitchen. When I first joined their service, the quarterly inspection fee was around $80 but has since increased to roughly $140, which was not communicated to me beforehand. That’s something I’d certainly point out as an area for improvement. Despite that, I have seen a definite improvement in pest activity around my property. If asked for a recommendation, I’d highlight that Terminix completes their treatments reliably and communicates effectively with advance notice of their visits, which is very helpful.

We used Terminix quite a bit in the past and was satisfied with their service. Then for some reason, we got dropped. Eventually, we returned to Terminix this summer after trying another company and finding their service lacking. I am primarily using their services for our residential home, specifically addressing insect issues in the backyard.

My Terminix technician, Steve D. is amazing! Always the professional and effective, as well as kind, and so courteous. He has such a caring manner and is always willing to go the extra mile if necessary. Thank you so much, Steve!

I feel that I completely wasted my money with Terminix. After a year of being under contract, my issue with mice inside the house has still not been resolved. When I first spoke with their agent, I was told that the problem was “not a big issue” because there were only a few mice. However, a year later, the problem continues. Despite them deducting payments from my account every month, they only come out when I request a visit — not on a regular schedule as I expected. The traps and bait they provided did not work, and there has been no lasting improvement. Overall, I’m very disappointed with the service and would not recommend Terminix to anyone looking for reliable pest control.

I've relied on the services of Terminix for many years now, all because of the challenging pest situation due to the numerous trees around my house. Since choosing them, I've been incredibly comfortable with their professionalism, and I haven't encountered any issues. I particularly appreciate that I don't have to handle scheduling. Terminix takes care of everything seamlessly. They send a text message a day before their scheduled visit, ensuring everything is on track without any worries on my part. I have a lot of trees around my house and I don't go outside. So I just need to make sure they are bug and spider-free, and the assurance that Terminix provides, delivering timely and professional services, is impressive.

After several years of relying on Terminix, I've consistently experienced great service and support. The technicians who visit have always been very good, ensuring a smooth and effective process. Having been with Terminix for two decades, I can confidently say that their customer service has been fine, meeting all my expectations without any major issues. I'm quite pleased with how everything has been handled.

I've been using Terminix's services since I bought my house over 40 years ago, and they’ve always delivered a quality experience. The team of representatives who come for inspections has been consistent and reliable.

Terminix usually sends the same technician, although there seems to be a rotation between two or three individuals. They come out monthly to ensure everything is in order and the last visit was good. They've been effective in keeping pests away and every interaction with their customer service has been a good experience, which I appreciate a lot. Their website is also easy to navigate and use. If a friend or family member asked for my opinion on Terminix, I'd definitely recommend them.

The Terminix technician who came for the termite inspection was excellent and very nice. I have a regular schedule for service calls, which has been convenient. The professionalism and courteousness of the technician were commendable, and I couldn't be happier with their service. I had an issue with their service many years ago when they were doing my yard years back. The guy spilled something and killed my grass in that area. But my current experience with their termite service has been satisfactory.

Initially great service, then fizzled to a ZERO due to failure to communicate and below-minimum follow-up service provision. The ‘pest control’ visit times were logged by the service providers (when they did show up) at 4” and 7” respectively, consistent with the incompletions.

Very poor service, the ** taking the calls never updated my phone or email. After telling no charges on my credit card until after the service, within seconds, it came into my bank. She did get the correct info on my credit card. The date was Friday. I woke up at 4 am. I was told they would be here at 8 am. At 8:45 no show. I called. I was told Monday at 9 to 11 am. If this is how they run this business, I am very concerned about their work. Call someone else.

I needed a treatment specifically for bees and Terminix took care of it back in August. The whole experience was seamless from start to finish. During their visit, they addressed the bee issue efficiently, and since then, I haven't encountered any further problems. This was my first time opting for a specialized plan, and I was pleased with the results.

I'm based in Florida and I've been a Terminix customer for about nine years. The technician who typically checks on our property has consistently proven to be highly reliable. I recently used their service in the tenting of my house and the process went exactly as planned. They provided clear instructions on what to pack up and how long we needed to vacate the house. Everything was well organized and on schedule. The entire tenting process required us to be out of the house for three days, starting at 9 in the morning and allowing us to return exactly three days later.

I've stayed with Terminix for 25 years largely due to competitive pricing and the value we receive, as well as their dependable responses when we need them. The technicians have also been impressive—always polite, respectful of our property, and they notify us ahead of time so we can prepare our home, especially with having dogs around. This level of communication and service is greatly appreciated.

Poor in every area, even fraudulent.

They never showed up but they did charge my card for two months. They told me that they would come every two weeks. No one ever showed up. I would text them and they wouldn’t answer. Really bad service.

Their effectiveness is great. Their scheduling is horrible. They don't show up half the time. The other half of the time, they show up unannounced. But when they do show up, their treatment takes care of the problem.

Honestly, I was expecting to have a better experience with trying to get an inspection and service set up with Terminix. Prior to my own experience I haven’t heard anything good or bad regarding this company. I’ve scheduled an inspection on three different occasions. My first one was canceled in an email was sent to me stating the timeslot I selected to have a home inspected was not available and that I will be contacted to reschedule in which no one ever contacted me to reschedule. I went on the website the following day to schedule another appointment and received a text message stating that someone would be at my house to do my inspection between the hours of one and three no one ever showed up so I called the one 800 number to see where the inspector was and was told he was 30 minutes out and the inspector still never showed up.

I went with Terminix for mouse exclusion services, and overall, I have had a generally positive experience with them. The technician, Brian, usually takes care of addressing the problem, which has been ongoing not just in the house but also in the crawl space. He does a commendable job in attempting to seal up areas to prevent mice from entering. Although the work they do is effective, the main challenge has been scheduling, given that we are located in Buena Vista, Colorado, while their nearest office is in Colorado Springs. Fortunately, having the technician's direct contact helps occasionally circumvent the slightly cumbersome process of going through their central number.

Terminix focuses on treating the exterior of my house, which they accomplished effectively without needing to enter my home. On a previous occasion, they did provide an indoor treatment, which I found to be quite satisfactory.

Terminix customer service is the worst. Other than regular scheduled maintenance, the technician whom we love, every single time I call for an unscheduled service no one shows up. To boot, every year they say a free inspection comes with my contract. That person has never shown up either. When I called to complain, the woman hung up on me. So done.

Adam from Toronto area wildlife control arrived. Professional, knowledgeable. Foamed a wasp nest and secured a wasp capture bag... We have a monthly contract for pest control and maintenance and they respond quickly.

Roof Destroyed by Terminix – Gross Negligence.

On 09/10/25 Terminix came to my house to treat wasp. My receipt indicated that they will be back on 9/22/2025. Today is 09/24/25 and they still haven't returned and there is more wasp then when they cane out. After calling and was told that they will be out on 9/25/25 and didn't receive and message about my upcoming appointment I call only to be told my appointment is scheduled for 9/25/25 between 5pm and 7pm and they don't provide service that late. Now I should wait for a call which could take 24 to 48 hours and they don't work on weekends. I then ask for a refund so I could call another company and was told no because they provide the service. My reply was there is more wasp in my doorway than before you came out so what am I paying for.

They forgot to cancel my commercial service in Clermont Florida and then spammed me and sent a million letters and calls demanding money. I talked to the rep numerous times and I said, "Please let me know how much I owe and I will pay it." They never got back to me but continued to go after me with collections. Run like hell! They are not an honest company.

Useless service. Didn't control mice even after 13 months, and 3 treatments. Wasted $1,500 with this incompetent company. Every time they come, apologize for something not done last time, pretend doing some small things like traps, promise that it will take care of the issue, but nothing works at all. I am now repenting doing 3 year contract. I asked for refund within 3 months at least for the future, but they won't even bother to respond. Total fraud company.

Alberto ** was very helpful with his knowledge of Bedbug infestation. His technicians will be here to set up the black lights underneath my bed to detect if there are any bugs. I appreciate his professionalism. Thank you.