T-Fal Reviews

Does not live up to their claims. I've had less expensive pans last much longer. This thing peeled way too easy. It was always hand washed with nothing abrasive, even though it says it can go in the dishwasher. And forget the warranty. They won't back it up. I tried. I'll never buy anything else they make.

Be careful of the lids in the older sets of Ingenio cookware. I assumed they would be silicone or some other fireproof material however, if they are left too close to a heat source, they will catch on fire. Otherwise, they are a satisfactory product.

The pots and pans (T-fal Ingenio Expertise 14 Piece Nonstick Cookware Set, Onyx Black) are holding up fine but buyer beware of broken or missing parts. My set came with a broken lid handle. I contacted customer service immediately, sent pictures and asked for a handle replacement of new lid. Instead they wanted me to send the entire set back, wait for them to inspect and then they would possibly send me a new set. Very inconvenient. When I asked if they could just replace the handle, they stopped communicating!

A lifetime warranty should mean standing behind your product without making the customer jump through hoops. Unfortunately, this experience has clearly shows that this company doesn’t live up to its promises. It feels like they rely on fine print and delay tactics to avoid honoring their guarantee. I won’t be supporting a company that advertises a hassle free warranty but delivers the opposite. It’s unacceptable to ask customers to ship a faulty product back and then wait three weeks just to potentially be told NO.

I am still waiting for a replacement to my T-Fal Optigrill and it's now been close to 8 weeks (not the 4-6 weeks I was quoted). They use a 3rd party repair centre, and they stated they get the parts delivered from Paris, France. The repair centre said they received my shipment within a few days from the time I sent it, but the problem is with the supplier in France. Apparently, the staff with the supplier have been on holidays for a very long time and the manager at the centre in France is slow to reply to the repair centre.

These parts are mediocre to say the most after a few years of proper use the Coating in the top Rim around all six pieces in my set started to peel. I sent pictures to the warranty office they didn't like my pictures so they want me to send my pots back for 4 weeks to verify non-misuse. Is clear in the pictures that the product is only peeling around that ledge of each pot. This is where the steam or pot rattles when things are simmering.

Everything sticks to their frying pan even with oil coating and low heat. I told their “customer service” I would not pay for shipping for them to evaluate it and they still put me the the ordeal of sending multiple pics and answering multiple questions. Instead of the promise that a supervisor would call me back they sent me a general warranty email telling me to pay my own shipping costs to send it back to them. T-Fal is only for people who don’t know better. Hopefully they’re reading these reviews before they think about purchasing this junk!

My husband brought me a new cookware set for Christmas, that I got in Kohls (the color Red) during the holidays of 2024, (Christmas to be exact). He told me to pick whichever I want, so I went for the Red cookware set that was on sale, because my favorite color is red. The other day, while I was cooking, the lid to my pot exploded right on my food, which I had to throw away. The temper glass on the lid, shattered into a bunch of pieces, causing me to throw out my food, since it had glass inside.

Worst customer service ever… They don’t care about customers and frankly they don’t want to hear it and everyone must be aware of the warranty.. The warranty on my pressure cooker says 5 years but it’s only 1 year (5 year for the pot body not the cover or the gasket which is one year) and customer service if you need to service the cover you need to take it to closest service center which is 250 miles away or ship it to them at my expense (all this for $95 pressure cooker).

Do not buy this product. Coating will come off on your food & they will deny a claim in regards to their implied warranty. If you want your food to be seasoned with the coating from these pans I suggest you buy them. If not I would definitely not recommend this product to anyone. It's a cheap made junk.