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Reviewed Dec. 4, 2023
I have had my cookware for awhile and until now I have not had an issue. Last night, 12/3/23, I was bent over taking a baking dish out of the dishwasher, the lid was next to it, as I was bent over picking it up the T-Fal lid EXPLODED. My face was right next to it. It popped very loud and glass flew across the kitchen!!!! Glass was in my dishwasher and all over the floor. I called to speak to a manager and they told me the lids aren't covered under warranty! I don't care about the warranty. I won't use them again. I wanted to speak to a manger. She told me that they aren't available but one would TRY to get back with me in 1 or 2 days! What if my 2 year old grandson was next to me. The glass could have hurt him! Now I'm scared to use my dishwasher. I think I got it all but nothing is guaranteed! If anyone knows how to reach someone to address this issue I would greatly appreciate it. My email is **. Thank you.
Reviewed Nov. 20, 2023
I was cooking 2 lbs of meatballs this weekend and the glass lid exploded everywhere. I cut up my fingers cleaning all the glass. My dinner was ruined. I washed the pot five times and it still had glass in it, so I had to throw it away. I called customer service this morning and the guy stated there was nothing he could do. I am so disappointed and will never buy T-fal again. DO NOT BUY FROM T-FAL, THEY DO NOT STAND BY THEIR PRODUCT!
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Reviewed Oct. 29, 2023
Boiling a pot of water on my induction stove usually takes less than a minute with pots I’ve used before. BUT with the T-Fal pots they take about 5 minutes or longer. The pots are black in colour. I am dissatisfied as a customer, and would not recommend this brand for pots.
Reviewed Aug. 3, 2023
I purchased a 10.5 inch Pro Grade T-Fal Titanium Non-Stick pan. It was great for 1 month and then I began to see pitting. Then I started counting the pits. I stopped using the pan when about a dozen appeared. I use only wood or non-metal utensils on non-stick cookware even when it says "metal utensil safe". When I contacted T-Fal and sent them the requested photos, they said it was not a manufacturing defect and would not do anything.
Reviewed June 6, 2023
I received this set s a gift for Mother's Day. Maybe 14 months later already 2 handles basically disintegrated in my hands with hot liquid in them!! Screw went flying and metal band hit the floor along with the handle and hot liquids!!!! Sent photos of my burns and the pots both times to their customer service department just asking if they could possibly FIX THE 2 THAT BROKE! Didn't say too much to them about the injuries after the rep was completely rude about it. TFAL you suck!!!! I should sue your **!!!!
Reviewed April 27, 2023
So much for lifetime warranty - total lie! I purchased an 18-pc cookware set and when I opened the box, the dutch oven pot was actually oblong instead of round. The lid for the pot would not fit at all. When I called customer service, they claimed that the lifetime warranty was for manufacturing defects and would not cover me damaging the pot. The pot literally came out of the box bent, but they would not cover it because they believe I must have dropped it or something. Will NEVER buy T-Fal again and would suggest others stay away from it as well! T-Fal must be circling the drain if they are not even willing to back their craftsmanship.
Reviewed Dec. 10, 2022
I received a set for a wedding gift with a defective Dutch oven and they refused to replace it. Even as a wedding gift, I was able to acquire the receipt but they won’t honor it. Never used it, less than 60 days since original purchase date…
Reviewed Sept. 13, 2022
Out of about 5 skillets & pots purchased, the handles are loose on 3. I have used a screwdriver to tighten it but it only lasts a week. It’s really dangerous especially when lifting cookware with hot contents. I’m afraid one day the handles will completely break out and I will get burned. I’ve only had these pieces about 9-10 months. I hate to get rid of them because they still look nice with the orange print on the outside bottom but I can’t risk my safety.
Reviewed July 14, 2022
We liked our T-fal set at first but after 3 years we noticed the black Teflon coating was coming off the inside of our 4qt pot. We called T-fal and was told to submit a written claim with photos. We were then told that we had abused the cookware even though according to their response, that only this one piece was "experiencing use and care issues". We complained about the response and were then told that we had used a "Whisk" inside the pot and this has caused the coating to come off. If we paid for the pot to be returned they would evaluate it further. It was obvious they are refusing to honor their warranty. We will never buy another T-Fal product. My advice is to pay more and deal with an honest firm, or pay less and throw your pots away ever year or so. Just don't waste your money on a T-fal warranty!!!!
Reviewed Oct. 13, 2021
The pan I use the most no longer has the red heating dot and it is no longer non-stick after 1 year. When I say non-stick, I mean food sticks to the pan while cooking. I have to soak pan in water for 30-60 minutes to remove food. Although T-fal markets the pans as "scratch resistant," I still only use plastic and wood utensils. My quart sized pan has the black "scratch resistant" coating coming off along bottom edge in the pan.
When I wrote T-Fal, they said those are normal wear & tear issues and are not covered under their warranty. If this is so, then why do they market theses pans as "non-stick" and "scratch-resistant?" Basically, T-Fal markets pans as non-stick and scratch-resistant, but they are neither! Their customer service will deny all warranty claims as normal wear & tear.
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