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I recently made a lifetime warranty claim for my defective fry pan. They asked me to send pictures and receipt. I sent all of that 3-4 weeks ago. I received no response. When I call recently, they said the pan was overheated. I asked for a supervisor to call me. No response. I left 2 messages for Jasmin Dugal _Vice President. No response. Buyer beware. Lifetime warranty is a joke & nobody cares to respond at T-Fal. There are plenty of others to choose from. DO NOT CHOOSE T-FAL!
My toaster is about 6 months old. Unfortunately I did not keep my receipt and now that the lever (which is made of CHEAP plastic is broken and keeps flying off when pushed down. I contacted T-Fal and they are telling me I have to pay to get a new part. My suggestion is don't buy the product. It is cheap. If you do I suggest you keep the receipt. You are going to need it. If it is more than a year you will have to pay. Best to just buy a better brand.
These pans seem sturdy, they're heavy enough to cook nicely but not so heavy to take forever to heat up. The problem lies with the hardware...the handles on the pans and lids are constantly coming loose. Not your average occasional need for tightening. Fall-off-the-pan loose with each use. It's scary. I'm afraid I'm going to pick up a pot and burn someone or myself badly because the handle falls off. And what's worse, the screw is a star shape, very difficult to fully retighten with normal tools. I do not recommended.
I received a these pots and pans as a Christmas gift December 2017. Within 6 months the bottoms started coming off and the insides as well. In October I emailed the company. I finally got a response in November. They stated to send them photos and descriptions of the pots and pans. I did this and was informed that of the four pans they would only replace 1 pan. Even though they all were bad. When I called the hotline they were rude and said it was normal wear and tear. I will never buy these products again, such a waste.
I purchased T-Fal roaster for last Thanksgiving and it was fine. I got it out this year and cooked my turkey and the juice for gravy was ruined as all the black coating was floating in my gravy juice. Luckily the turkey was completely wrapped in foil.
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These are the worst pots and pans I have ever had and used. Including the cheap ones from the Dollar Store. From the first time I used and washed - by hand mind you - they have developed chips on the bottom and stick constantly when cooking.
Ordered a 10 piece for Sears Canada. 2 years ago. They have scratched and chipped. The handles break off and have never used in the oven. All the pots and lids have warped. Not one fits properly. At least they could have warped to the same shape. A real waste of money. Don't waste yours.
I bought a set of T-Fal cookware about 5-6 years ago for a second home with minimal use. Over the years I’ve had typical problems with it including chipped Teflon coating, loose handles & knobs, plus the plastic flex tops on the lids break. Well today, it was an entirely different disaster. I was searing meat in a Dutch oven, to make a beef veggie soup. The electric stove burner was set on 7. After searing all sides of the meat, I went to move the Dutch oven to a different burner to add other ingredients. When I lifted the pot, the entire bottom of the Dutch oven was stuck to the electric coil, and pulled the coil out of the embedded socket! The coil fell back onto the stove top, which means I dodged a big one as it could have burnt my foot, ruined my floor or started a fire. I’m done with T-Fal... That was the last straw.
If I could I wouldn’t even be rating this company as a 1 star because it definitely doesn’t deserve it. I’ve had these pans for just a few months as a house warming gift from my family and all of a sudden my pan bubbles. Not to mention they screws are constantly coming undone. I am the one who keeps very good care of my products, so this upsets me.
I purchased a T-FAL roasting pan and used it to bake a ham. Small pieces of lining flaked off. Used it again to bake ham later and after washing it larger chunks of lining are flaking off. I sure hope this is not coming off while we bake it. I don't want to be eating the lining of this cheap horrible pan!!!
In April 2018, I purchased a 3 qt saucepan. I did not have any problems until now. Last week I saw bubbles making an appearance in the bottom of the saucepan. Yesterday a.m. I was making breakfast and now all of a sudden the bottom of the pan is covered with bubbles. I was on jury duty last week and I am going to call T-Fal in the a.m. This is ridiculous. If they are uncooperative I will file a formal complaint with the Consumer Product Safety Commission. I suggest that everyone on this website do the same thing.
We got a new set of T-Fal pots and pans for Christmas 2018, it's now June 2018-, not even 6 months into owning these pans and 2 of them are chipping horribly; with a third pan starting. My in-laws paid good money for junk. Customer service - to be aggravated by some rude remarks, to absolutely no avail-no thanks. Do not spend your hard earned money on this junk. I'd rather rate you a zero.
While cooking dinner I lift lid with one hand and stir with other. ONLY HAD LID ON 2 MINUTES ON LOW!! While stirring the lid SHATTERS EVERYWHERE! Including in the family dinner, the stove, counter floor and on me. I call customer service who tells me that it is my fault that there had to be a crack in the lid. NO there was not... Then tells me I can go to the store and purchase another lid or I can pay to send my pot (only large pot I have) to them and they will try to fit a lid to the pot. The representative was rude and blaming me for the incident. This said lid was rarely used and cared for gently as it is made of glass. Always hand washed... Do not own a dishwasher and it is currently 80 degrees Fahrenheit inside so no it did not go from cold to hot customer service!
I will never spend the obscene amount on T-Fal products ever again! They absolutely do not stand behind their products. I am scared to even use the other lids now in fear of the next shattering going into someone's eyes. BEWARE... Not a good product as I had always believed. Do not believe the hype or the lifetime warranty... limited or otherwise. IT IS NOT TRUE! There is not a warranty for these defective products. If I could give the product and the customer service 0 stars trust me I would. Worst product ever. Now to look for new set so this doesn't happen again. Save your money for a worthy product. T-Fal is not it!!
Before I make a complaint, let me say that I absolutely love my T-Fal frying pan! Unfortunately, my roommate cooked in it at too high of a temperature and burned it. Because the lid was still good, I wanted to replace only the pan. I called T-Fal Customer Service for help in locating the appropriate pan. The representative made a recommendation and even found it for me online and I bought it.
When it arrived, I found that the lid did not fit. It turns out that you can’t go only on the measurement of the pan, you must know the “model” as well. My pan (and lid) was from the Simply Cook series and the pan the rep recommended was from the Signature series. My Simply Cook lid did not fit my new Signature pan. The company refused a refund and I ended up buying another Simply Cook series pan with lid. Boo! Again, this said, the product itself is fabulous. But the customer service, not so much.
Purchased a T-Fal Fryer, manual stated the temp to be reach of 374 degrees, tested it with new thermometers, call for service, told to send the element to service center. Did that twice. T-Fal corporate tech told the service center that I should expect a 30 degree variance. This is not a fryer if it cannot reach at a min of 375 degrees. Page 9 of the attached manual stated that it does, picture attached states that it cannot.
Granted, I found this skillet at HomeGoods and paid about $20 for it. Even so! The red paint on the bottom stuck onto my gas stove's burners, and within several uses, the entire pan warped. What crap! I can see everyone else feels the same way. Worst nonstick skillet ever.
Lifetime guarantee is plastered all over the stainless steel frying pans, and now even in the products marketed as Warp-proof. However, inside the packaging in small print - this is now phrased as "limited lifetime warranty"- only for manufacturing defects. I contacted Customer Service and they basically said - "extremely unlikely that it isn't due to user error but if you want to send product in we will look at it, and then return in when we tell you there is no manufacturing defect." What a horrible stance a company can take!
I have purchased 2 different sets of T-Fal. The handles are so extremely aggravating. Every time I need to use one I have to tighten up the handles. I’ve even had the handles fall completely off. I am shopping for a new set now and it will be a different brand. For the price of these, the handles should not be as crappy as they are.
Sauté Pan: I bought this set at Macy’s in June 2017. I was gone from September to January 2018. Only person using it. I never put it in the dishwasher, and I use wooden spoons or plastic. I use soft sponges to wash them with. Today while making eggs, as I normally use this pan for, it shows one of the screws paint was off and the metal portion of the handle shows discoloration. Plus, cracking eggs on the side seems to be making little dents, and the red thermos pot, has never shown it’s ready. For only using it really for 3 months this should not happen. Think twice before you buy this product. Had T-Fal set before that’s why I bought this set. Last time I buy T-Fal!
I purchased a T-Fal Fresh Express Shredder and the 4th time that I used it, the plunger that pushes the food item down into the shredder developed a crack, and small part of the contact surface came off. I thought the company would replace it without cost, but they are charging me for the part and for shipping it from France.
My wife bought 3 T-Fal non stick frying pans a couple months ago and she mentioned to me about food sticking in her new pans. Today I decided to cook breakfast and I ruined my eggs as they stuck so bad to the pan that my over easy eggs turned into scrambled by the time I got them out of the pan. Then trying to clean the pans after I was done eating was impossible. I give up on trying to wash them by hand so my next step is going to be oven cleaner. I will never own another set of these pans and would not recommend anyone buying these pans. When my wife get back from vacation we are going to buy some good cookware as these will probably turn into targets on my rifle range because that's about all they're good for. So my advice is to bite the bullet, do some research and spend some real money on a professional set, something that is going to last a lifetime not just a few months.
I just tried a 14 piece set out 30 days ago. 25 days ago I sent them an email letting them know that inside of the pan there was peeling. Everything was sticking. Dishwasher uses the dishwasher and change them a couple different color. The handles was coming off. I sent the company email and if I knew they wasn't going to help me out I could have just took it back to the store because I still had a 30-day refund. Well long story short these pan is crap and I wish I never bought them. Then they tried to blame it on you. No it's their product that they didn't put good effort into it. Everything's stick even if I use the Pam spray and the knobs are all off the pan. They don't even Deserve an 1 star. I waste my time and my money and my emails when I could have just took it back to the store if they wasn't giving me the runaround. Bad business and customer service.
After receiving the red set of T-Fal pans for my birthday, my excitement, quickly turned to disappointment. With one use the red exterior finish came off. Were not put in the dishwasher, rinsed out to put in dishwasher but never abrased. When contacting T-Fal they said this was "wear and tear" on cookware. With being used one time, they consider that to be wear and tear. So basically from their point of view the pans are unusable. Would not recommend these at all and they have terrible customer service!
T-Fal has been and still is producing dangerous products. The handles on their cookware are very loose and will not stay tight on any of the pots and pans. And the coating is dangerous, peeling, sticking, etc... Why hasn't this garbage been recalled??? How many people must get severely injured or die before the government or T-Fal do something? These problems are happening to new products after only a couple uses. These damn products cost a small fortune for what?They should not be this dangerous. I can't even call T-Fal junk, as junk is more useful than this T-Fal crap. Pure **. Close this so called company down T-Fal, Americans deserve better!
I bought a T-Fal cookware set about a year ago. A few months after I bought them I noticed that food was sticking even though I put oil in the pan. Soon after my husband noticed that there were large sockets in the cookware. That is strange, it looks as though there were bubbles in the cookware & part of the pan just blew up in those places. We contacted T-Fal & they said that we needed to take them back to where we bought them. Since it has been over 6 months the store will not take them back. We feel it is a manufacturing defect. Here we have a $200 set of pots & pans & the manufacturer said basically "too bad." We sent pics but they said it looks like abuse not a defect. I use low heat, rubber utensils, wash them only by hand, not sure what else to do. Remember it is very hard to capture this in a picture.
I never abused my T-fal frying pan and after about one year I noticed the bottom covering was apparently flaking off and food was beginning to stick. This was about two years ago. The pan was NOT abused with heat nor cooking methods or utensils. I followed the instructions and paid $18.00 to have the pan mailed as directed. I included my sales receipt, name, address, phone number and e-mail address. I never heard back from T-fal. I mistakenly sent them my original receipt for purchase. I bought T-fal because Cook’s Illustrated recommended them. So much for their recommendation.
Ok I received this as a gift. The T-fal nonstick 20-inch pan, I hate it! It immediately started to disintegrate and the nonstick part came off almost after the first use! It continued to come off and I never scratched it or used harsh cleaners or anything like that. Then tried to contact the company and never heard back at all!! The pan costs like $21 plus tax and it's supposed to be nonstick for life and didn't even hold up three months!! All scratched and it sticks like a cheap $2.00 pan!!! I can't even get any customer service or refund when I tried to get one. There's no one home. Sound familiar?
New glass lid exploded and crumbled into many small pieces immediately after removing lid from pot. A frightening experience since I purchased T-Fal cookware over 12 years ago and love my original set - reason for buying this second colorful set. Perhaps, there are some issues with the current manufacturer of T-Fal cookware since others are experiencing the same or similar issues.
I have been using T-Fal products for over 15 years. I have read through many of the reviews and I am very surprised. For many reasons but I will share two of the main reasons. One, is that the product failed, in the way that it did. I have been using T-Fal pots and pans for several years, most of my children's lives and they are now in their mid 20's. The nonstick is impeccable, I have used other products and haven't found anything like T-Fal. This product is durable, last over time. I have had to buy only three sets in over 15 years. That is probably 5 sets a year, but it is really more about me than the product. I like newer products. The older products I have either donated or passed on to family members who are still using them.
Two is based on the way the T-Fal customer service handled its complaints. As I stated before, I have continued to use T-Fal over and over again for years and I have never experienced had the experiences that others have had. I cannot speak on the negative side of the product. I would say that nothing is 100%. Although you don't expect to have exploding products, especially when you are dealing with high intensive heat.
However I still stand by T-fal. I will say this if I have a problem with any product or service that I receive and I call for assistance, the continued use of whether or not I will use, or endorse a product, will based on the customer service that I receive. If you do not take care in your customers concerns seriously, and if your employees are not trained to take value in your core values, which customer services should be in the top 5, then you do not need to have customers. The customer isn't always right, however, your products isn't perfect. Please keep that in mind. I love T-Fal (I do not use love lightly), I have been using it for many years, and I will continue to use it. However if I ever have a problem with this product, the type of customer service that I receive could be the deal breaker for me in the future. There are always bigger and better products. Don't forget about your customers.
I got this pan for Christmas 2016 and upon using it around the 3rd or 4th time it started peeling profusely along with the wire rack????!!! I don't want that toxic coating ingested by anyone ESPECIALLY MY FAMILY & FRIENDS!!!! This is highly DANGEROUS and I either want it replaced with one THAT WORKS OR REFUNDED!!! It was bought at Walmart on Lexington Springmill Rd. in Mansfield, Ohio.
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