About SunSetter Awnings
SunSetter Awnings is the largest American manufacturer of retractable patio, window and deck awnings. The company produces four different awning types, including motorized and manual hand-cranked models. Most of the awnings attach directly to a structure, but the company does have one freestanding model. The motorized models open and close using a remote control, and the manual model uses a hand crank.
Overall Satisfaction Rating
- 5 stars
- 4 stars
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- 1 stars
- Wide fabric color selection
- Buy direct or work with a local dealer
- Option for DIY installation
- 5 to 10-year limited warranties
- Limited freestanding model options
- Installation not included
SunSetter Awnings offers many options to meet the needs of any customer or budget. Options include 28 fabric choices, sizes from 8 feet to 20 feet wide and manual or remote retraction.
SunSetter Awnings Reviews
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We looked into SunSetter Awnings, and we talked with someone on the phone. Sunsetter scheduled someone to come out. And we went through the process of what and how to do it. We decided that it was something we wanted to do. So, we contracted with them. The first time we had two awnings, because the way the deck was made, we had two. They were side by side. We couldn't get one that was big enough to stretch the whole length that we wanted plus one needed to come out further than the other. There were some differences in the way that the deck was designed. And we saw a color that we like. It was a stripe color and it was automatic. We had covers for it for the winter. And it was easy to manipulate.
We had a little issue with the motor, but that was just wear and tear. We got that straightened out. But it started to get old. And the color with the sun and everything had faded it some. We redid the deck this year. We wanted to update it with a more vibrant color that fit more with the decor that we chose to do this past year. And we decided we did we only wanted a portion of the deck covered because of the changes we made. So, we just got one this last time. Depending on where the sun is and where we are or what we're doing out there, that's when we let the awning out. The sun's hot, but when you put it down, it makes a tremendous difference.
I love our SunSetter awning. It's big and has black stripes, and has the remote control.
The installation went very well but the awning didn't take care of all the sun problems however. Other than that, my experience with SunSetter was all good.
The sales rep was concise. We went right through and were done within half an hour. For the installation, I had to call an electrician first and have an outdoor plug ready. Then two men came out and put the awning up. They also gave me a hand crank in case the electricity went out. I love the awning. I love pressing the button. It takes less than a minute to come out and it's quiet.
I told the installation team where we wanted the awning set up and they set it up then showed me how to use it. I love it, so far. It's easy to use. It's just a push of a button. I also love that it comes with a 10-year warranty.
My house faces the west and where the kitchen is, it got hotter than heck when the sun was out. We decided to look at SunSetter. We had this guy out and he said they were from SunSetter. They come put in the awning and charged me. Everything was fine but when I had wind damage from the storm, a guy out of Windsor Heights came out and he said my awning was not a SunSetter. The guy that came initially was fired by him. The guy from Windsor said he won't give me crap and he replaced the whole thing including the railing. He did a good job and I was satisfied. He was fantastic. My awning has a remote control, wind sensor, and lights in it. It's a nice and beautiful awning. The only thing is, I'm not gonna enjoy my awning because I'll be moving next month. But in the home I'm moving into, there's already a SunSetter awning there.
I like everything SunSetter did. The rep showed me different colors and different styles. He was a very nice man. He was very good at what he did or I probably wouldn't have bought it. I don't do anything with snotty people. He said the price was going to be going up on them so we went ahead and had them do it last fall. He treated us well. The people that came to put it on also treated us well. I like the awning. It's very pretty. Quite a few people have commented on how nice it looked when I had it out. We put it out different times to check it out and it covers my area that I needed to be covered, right out of my deck, in front of my door. It's gonna be perfect for us this summer.
The way the sun sets, the awning doesn't do the total job. But it's good. The installation guy did a great job. He cleaned up after himself and blew the leaves off the patio. But the salesperson was very rude to me. After I signed the contract, I explained to him that I would be leaving in May and that he had to give me a notice so I could come back to Myrtle Beach for him to install the awning. He called me one day and was wanting to do it two days later. I told him I couldn't be there. I gave him a date that I could come and be there, and he blew up. He ended up hanging up on me. I ended up waiting till the end of the summer.
I worked with a local blind company that sold SunSetter awnings and they were great. They showed up when they were supposed to and installed the awning very well. We had it installed nearly two months ago, and it was expensive, but it's a very quality product. We like it a lot so far.
It was long before a rep came out here to install the awning. I almost canceled it. But everything worked out just fine and I'm enjoying the awning very much. I have all of the amenities and hookup that if it is out when the storm comes, then it will automatically come back in. It shields me from the early morning sun and it also shields me from the rain because it encompasses all of my porch. I'm very satisfied with it.
We tried three different-named companies, but the product they all sold was SunSetter, so we called the source. SunSetter sent out a gentleman, and our interactions were very nice. He was pleasant, answered our questions, and gave us the information we wanted. We took some time, then we purchased the awning from him. We got a front panel, side panels and lights. It's a cloth and vinyl combination, and we purchased a motor with the awning as well. The installers went to work, and we’ve used the awning some a couple days in November.
I have a patio that has southern exposure and lots of sun. I needed shade and SunSetter looked like a good option based on my research. There's a local guy here that sells them out of his home. I went to his home and he showed me his SunSetter awning and let me play with it and convinced me that it was what I wanted and then had me order it. When it came in, he installed the awning and did a good job so I was quite pleased. I used it for a short period of time at the end of the summer and it seemed fine. It works well and it retracts and extends without any difficulty. They put LED lights on it so it has a pleasant atmosphere in the evening with the lights on. SunSetter is pricey but they're a good product and I recommend it.
I found a local person who deals with SunSetter and I called him. He replied right away. He came one time and showed me. I placed an order and as soon as the product came in, they installed it. They were prompt. They told me the delivery time. It was in the same time window. They were quick to install. It was a very easy experience for me.
We have SunSetter's motorized awning to help with the temperature. The installers were on time and they explained things to me. They took things slowly work-wise. We've had the awning for six months and it's okay. The only thing about SunSetter was with reaching out to them and getting ahold of somebody to speak with. It was delayed for a long time.
The sales representative from SunSetter was very knowledgeable and he brought samples so we could look at the material. Then, the two gentlemen who installed our awning did a very good job. They took the old one down and put the new one up within a couple of hours. We got a regular awning with a remote and we like it because it's an upgrade to the one we had before. The new awning also covers a larger area and they were able to angle it so it didn't hit my head when it came out. Our old awning was designed for a smaller deck, so when you walked out, the awning was there and you hit your head on the top of it when it came out.
The price is right with SunSetter. I checked other places and they had the best price. Also, the installer did a good job on the installation.
The team when they came out was on time and courteous. It didn't take them that long to put up the awning. I'm completely pleased with them. I got one of their top-of-the-line awnings and it has the cassette that goes right into the house. It buckles up really nice. One of the real nice features that we like are the lights. They're completely electric. It's great quality.
We got a standard medium grade SunSetter. The price was stable and the process was easy. It was installed nicely. Mine is fully automatic. We enjoyed it last summer. We used it quite a bit.
The sales rep was efficient, knowledgeable, and friendly. It's his business, so he was interested. He gave me brochures that showed me the awnings. I also have neighbors that I've seen how their awning works. The installers were also friendly and very efficient. They came when they said they would and were very helpful in showing me how to use the awning. I got the one that's remote controlled, and I have a crank in case of emergency. It's very good at keeping the sun off of my patio.
For the most part, my experience with them was great. I'm extremely happy with it and would do another SunSetter if I had to. The awning looks very nice.
The experience with SunSetter was very good and there were no glitches. It was smooth sailing. The awning is of good quality. SunSetter could improve on customer follow-up though. When you talk to one of the agents and they're all busy, and they tell you to leave your number and they'll call you back, they never do. It's very frustrating.
We had a good experience with them. The installation was very sufficient and quick. They did a good job with it. We use it quite often. I like the fact that it got an automatic button to push it to put it in and put it out. I would recommend SunSetter.
I knew three or four people that used SunSetter and they said enough good about the rep and the quality of the awning. I called SunSetter and they called me back almost immediately and they came for an appointment within a couple of days. There was not a lot of waiting time. The saleswoman was very knowledgeable. When the installation team came, it was the same thing. They explained everything, were extremely friendly, and made sure that they answered the questions on our part before they left. They were very professional. Overall, it was a very good experience. We used the awning last summer and the early fall.
We were very happy with the sales rep. We got the awning that has the remote control with the wind sensor. The team that came out was very professional. We’re very happy with the whole experience.
We had a SunSetter awning for years. I can't imagine not having one on our patio. We got another one when we moved here. I got the remote because we're 75. Our other one was manual and I had an entire list of how you set it up and take it down.
The installation of our SunSetter was okay. However, we were a little disappointed. There was not a lot of explanation of how to do things, so we had to figure it all out ourselves. Sometimes, it opens and then goes right back up the way before we started all on its own.
I used SunSetter before and I was happy with them. I used them again and the awning that I got this time is 2 feet shorter and a different color, but it’s the one that's motorized. The material is good for rain and sun.
The sales rep sounded like he knew what was going on and was very helpful. We went in the back patio and talked about a few things. He gave suggestions. We looked at fabric and materials and that was how we decided. We were looking for something that could be rolled out. We have storms every once in a while and high winds and we wanted something that could handle that.
The installation was quick. It was done very professionally and they looked like they had done this many times. The awning we got has electric motor, a remote, and the hand crank. The fabric seems very heavy-duty. I like the awning because I can also adjust the pitch of it. You can tilt the fabric down or up or straight. You could adjust how low you want it from the end. It's a rough mount. Waiting for the product to get here seemed a little long though. Also, we received a lot of emails from SunSetter, sometimes too many. This was after it was sold to us.
Everything has been perfect with SunSetter. One awning is at my restaurant. It's working very nicely. Last year, I put one more in my house. I called the same guy again. He's a very nice person.
We opened our SunSetter awning and looked at it. The first one had a little tear in it, so they had to replace it. It seems fine from what I can tell so far. As far as their people, everybody was polite and cleaned up their messes.
SunSetter Awnings Company Information
- Social media:
- Company Name:
- SunSetter Awnings
- 184 Charles Street
- Postal Code:
- United States