SunSetter Awnings Reviews

My experience with SunSetter was a little frustrating. I felt like I had to chase around to get answers. There was some sort of a delay in shipping due to some problem with the shipping company. It wasn't entirely clear to me, but our job was delayed multiple times. I didn't really get a call from anybody. Then I'd call again, and they’d be like, “Oh, there's still a delay.” I felt I just had to keep calling. Then, at one point, the rep told me to call the installer. So, I called the installer. He was like, “I don't know why she's telling you to call me. I can't do anything till the awning's here.” I was like, “I don't know either, but she told me to call you.” She seemed like if something went wrong, she really didn't know what to do. So, that was frustrating.

SunSetter was a recommendation of someone else in the neighborhood. The rep who came out was informative and relaxed, and the pricing was reasonable. From start to finish, the installation took about two hours. I was very satisfied.

I read about SunSetter Awnings, and a couple of people in the complex had used them. Their rep was very knowledgeable and nice. It was a very short appointment. It was fine. Two installers were here, and they did a very good job. However, the awning needs to be adjusted. I have a call into the company for them to come, so that it just covers the patio a little differently, so that we don't get the sun. The awning makes a big difference on a very small patio. However, I had a hard time getting a receipt. I was disappointed because they kept saying they emailed it and it did not go into my trash. I finally just said, "Please mail it," and they did. Other than that, I'm happy with SunSetter. Very nice product.

I needed an awning for a particular spot, and I went with SunSetter mostly because of the name recognition. The sales lady was nice, explained everything well, and I got what I wanted. The awning came in about a week ago, and I’ve talked to the installer once. He’s going to try to come next week to install it.

SunSetter Awnings doesn't return calls. They scheduled there was supposed to have somebody come back out and adjust this thing. Never have been out here. They told me, "You can't have that out if it's raining." What's an awning for? After we bought it. "You can't use this when it rains." I can understand if we have a tornado warning. We got to put it back in. But they told us, "You can only use it when it's sunny. Don't use it when it's drizzling or raining a little bit." So we can't sit on our porch if it's raining.

The awning from SunSetter is amazing. It's beautiful, and it works well. I love it. These guys were great. He picked out the color. He said, "This is what you should do with the house.” And he put it up against the siding. He recommended not going a little longer because of the wind. And I did everything he told me. It is absolutely perfect.

I like to barbecue out on my courtyard and it was bloody hot out there. I came to choose SunSetter through their commercials and I purchased their awning that's seven-foot long. The cost is a little high at $3,900. But my wife and I are blessed and we can afford it, so we did it. We were expecting only about 2,500 to 3,000. Other than that, the awning provides just enough shade in the area. We live in a townhome community, so it goes out far enough to where it gives me a nice square footage to be able to bring the grill under as well as a table so I can sit and barbecue. I like the ease of use and functionality of my awning. I'm retired, so we're out there in our courtyard all the time. But before the SunSetter, we weren't out there. The awning is very good quality, but it's too early to tell because we've only had it for about a month.

Everything was great from the beginning to installation. Very professional and friendly.

Sent a request online, rep came out and gave us information and costs. We ordered and was received and installed as indicated. Great product and enjoying the comfort to sit on the deck that gets full sun with the relief of the SunSetter.

I ordered the SunSetter awning in good faith. I had a move notice two days latter. I immediately contacted SunSetter to cancel my order and return my $2600.00. Since that time, I have had no word about their returning my payment to them for the awning. They have told me that I had to pay the rest of the order even though I can never use it.

We love our new Sunsetter awning purchased through Costco. Purchase to installation was seamless. Everyone was professional, timely & did great work!

We have a sunroom and a patio where it's extremely hot. I saw SunSetter on the internet and when I talked to their reps, they were very cordial. I bought a 15-foot wide by 13 one, deep, with the automatic wind sensor. But it's not yet installed because they have no installation people or dealers in the state of Nebraska. So, I had to get a private contractor. Anyone who's considering to buy a SunSetter awning should make sure that the company has people who can get it installed for them if they're in Nebraska. When I looked it up, it seemed like there was a dealer in Lincoln, but it turned our that his business was totally unrelated to anything that would go with an awning. I also tried to contact him, but I got no response.

We liked SunSetter Awnings' reputation. The installation was excellent. John did a very good job. There was an error in the measurement that the salesman made, but SunSetter made it right. They were too short originally. They provided another set of awnings. They fixed it.

SunSetter Awnings was very well presented and the installation went very well. The awnings were pricey. But so far, they've done what we bought them to do.

I have not heard anything since placing my order on 7-8-26. It is now 8-31-26. I have received 3 solicitations in the mail and as many on line for awnings that I don’t need.

I love how it becomes cooler as soon as it is open.

Excellent service and excellent installation. Very professional and helpful.

I ordered three items two 11’ sunscreens and one 5’ sunscreen. Only two (one 11’ and one 5’ ) got delivered. Before delivery, I noticed the discrepancy. I called Sunsetter order representative “Cadent.” He then checked with the local delivery company RXO, and informed them it should be three items not two. Later, he called back saying yes the schedule delivery will be three items, unfortunately, on delivery date it’s only two items. I’m still waiting on the third one. I ordered five of this product a few years back. I’m quite happy about them, but this time it’s very disappointing.

The product was made incorrectly. The bottom rod was assembled incorrectly. The end caps were out of alignment. Different to fix with one person and 11 feet apart. Poor quality control. That's Groszczyk. In Illinois.

Overall, it keeps the sun out. The sale was unpleasant as the vendor was attempting to collect fees that were not justified. She was attempting to charge me a cc fee for the entire order when I was only putting a deposit on the card. I asked her why she felt entitled to fees that weren't earned. She didn't know why, but that's what they did. I explained that I didn't believe it was legal and that she only charged for the deposit. Nasty business practice! Delivery and installation took longer than expected.

Love my Sunsetter, more than doubled the time I spend on deck!

Charged $8000 for to screens and one was not installed well. Cord on one side rattled against downspout in wind and it gets hung up going down due to kink in guide wire. Installers helper put this one wire up and has since been fired. Everything he did was redone by main installer except this wire. He was useless. We are waiting a month for a return call to fix problem. Totally unsatisfactory. Original installation scheduled was moved a week because crew did not bring ladders, saying we should have informed office tall ladders were needed. - NOT OUR JOB.

We saw SunSetter at Costco and we reached out to them and said, "Hey, let's take a look at what a awning would cost.” They came out. We initially decided that we weren't gonna go with them because it was a lot more expensive than I thought it was. About four months later, we decided that the regular patio cover built by a contractor was double what we expected. So, we went back to SunSetter and signed up and bought an awning and got it installed. The discount was a little bit less because, originally, there was a 15% discount with Costco. Ultimately, we ended up with a 10%, but just because they weren't offering the same deal at the same time. It is what it is.

We've always had good relationship with SunSetter. Everything we've purchased from them has been up to our expectations, so we decided to continue working with them when we needed some shade in our backyard. We would have no concerns about recommending SunSetter and we'd tell others that they have a good product.

I always heard that SunSetter was the best. If you're gonna spend a substantial amount of money, you might as well go all the way and get the best. I have purchased five SunSetter awnings in the last six months. I put three on the rear of our home in Texas, and I put two here in Detroit. It gets extremely hot there and I needed shade. Everything was fine during the installation. Everything's been smooth up to this particular point. We lost power, and it affected one of the remotes here. This just happened in the last few days. I tried to reset the remote, and I read the instructions, but it kinda got by me. I couldn't find the motor. But I just rolled it out by hand using the crank. We used it last weekend. So, everything's fine. The awnings are new, but they give you the impression that they can stand up to some things.

I liked the guy who came out because I thought I was going to spend a whole lot more money than I wanted to. He asked me what I wanted to purchase, and I told him that my neighbor had one and it kept a lot of sun off the house. And that was the comfort I was looking for. He understood that I wanted something affordable and durable, and that's what he did. I’m happy because more than a year ago, SunSetter quoted me close to $8,000. When the guy got it down to around $4,000, I was happy. He wasn't trying to oversell me. He kept it how I wanted it and it’s affordable, which is what I appreciate. I love the awning. It cools the house. I’m very satisfied with SunSetter. I got a one-year warranty if there’s something wrong with the awning. But it’s lifetime for the awning itself. I told my neighbor about it, and she wants to get one too.

We were losing a tree that provided shade for our deck. Since the drop-down shade at the end of the awning was a lot cheaper through SunSetter, I ended up going with them. Their sales rep explained things very well and showed us all the features. We enjoyed the presentation and we decided to buy the premium awning. For the installation, there was a little snafu when they couldn't get the awning onto our deck because it was too big. So, they had to come a second day and bring a lift so they could get it under the deck. Other than that, everything went well and I would recommend them to my friends. I was very satisfied with the whole process, though going out to their offices in Bloomington, where we could see one of the awnings, was kind of a deal breaker on Southern Beach.

I needed some shade for my big picture window and purchased a window covering from SunSetter. The salesperson did a good job. He was very knowledgeable and good at explaining everything. The installation was quick and efficient. It was a good experience from start to finish. I've shown the product to quite a few people and they're interested. The price could have been a little less though.

We needed some shade on our deck, and SunSetter worked with us on the price. The installation went fine and we were able to get the awning up when we needed it.

The house that we bought four years ago already had an awning on the other side of the house. We had a very great location, cement already poured, an extra tall house. So, we decided to get another one. I've always been aware of SunSetter for a number of years. Since we moved here about four years ago, I realized what a good product it was. I looked online and looked at other things. I seemed to like the reliability and the backing that the company had.

We got tired of our deck being so hot. My husband saw SunSetter on TV and we bought their motorized awning. They were prompt and pleasant to work with. Their sales reps were very good and their installers did a great job. I give them 5 stars.

I had a great experience with SunSetter. I knew the process would take time. When they came and saw a spot on the valance, they didn't argue. They just said, "Okay, we'll order a new one. And then, once it comes in, we'll let you know and we'll come and get it." As soon as it came in, they put it in and that was it. They came on time, which was really good for me because I had to go to work. I like the hours that they had and everything was done quickly. I had no problems. I was really impressed that they noticed it. I didn't say anything, but they said, "Oh, no, we'll switch that out for you," and that was it. It is a little spendy. But the quality is very good. I would definitely recommend it.

The guy who did the installation was really good. He let us know everything right up front. So, we knew what we were getting before we even had the install put in. We love the product. We're very happy with it. Our other neighbors got a SunSetter. It was comparable with what everybody else was paying. SunSetter is expensive, but they have a 10-year warranty, so I'm good.

My experience with SunSetter was positive. Their sales representatives were very helpful, have good customer service, communicated well, and got back to me very quickly when I had questions, either by call or email. I'm going to be calling SunSetter this morning because I'm having a little bit of problems with the winding up, but they've been very good in responding and keeping me up to date on everything, too. The product is good. I would recommend it 100%.

I just remodeled my backyard, and we have issues with the sun during certain hours of the day. We wanted an awning to block out the sun. We checked SunSetter, and it had positive reviews. So we went with them. They also seemed knowledgeable and knew the product well, and it was not a hard sell; it was a soft sell. One of the awnings we got is electric, and the other one is manual, and it blocks out the sun. The installation went smoothly. I would recommend them.

Somebody said that SunSetter was a good company, so I took their word for it. We get a lot of sun where we sit out there, so we bought the awning that pulls out. It's 10 feet by 12 feet. It's electric and everything is going fine so far. The awning is good quality and I would tell others to go buy it.

They were awesome. They did a great job putting the SunSetter awning up. The people who sold it were wonderful, very professional, and friendly. They gave us advice on different things. We asked questions, and they were very informative.

We got manual roll-up shades from SunSetter. We didn't want the electrical version because if the power went out, we didn't want to get stuck. The shades are installed outside of our balcony and it encloses it well for us so we enjoy it. The installation was perfect as well. They called ahead of time and the guys were awesome. It was a team of two and they knew exactly what they were doing. In one place, it wasn't as even. It wasn't square. They figured it out where it didn't look like it was not square. They were pretty much in and out in less time than they had planned and did a great job. The price was great as well. We went through Costco to do it.

The product itself is great the customer service department is not. Our awning through everyday usage and time needed to be realigned. My wife and I thought that reasonable. After 3 months, 25 emails and a few phone calls our problem is now resolved. However, not with the help of SunSetter. Keep in mind we were told that the awning is made for DIY owner maintenance. None of their suggestions worked. The so-called subcontractor that they gave us never answered our 5 phone messages and 1 email? Through research we were able to locate a repair person. As I mentioned, SunSetter said their product is made for the home. The company that fixed the alignment took 2 men on ladders about 20 minutes. I'm 80 and my wife is 75! We live in Asheville, NC. Let me just say this, do your research and inquire before purchase how repairs and/or adjustments are made and be sure you have it in writing!

We have a deck on the back of our house, and it gets full sun. We were tired of having an umbrella, so we started looking into awnings, and then went to Costco. We went through them, and they automatically go through SunSetter. We got an awning that's controlled by a remote control and has lights. It's got the automatic thing. So, if it's open and we're away from home and wind comes up, it will automatically close. So far, so good. It's only been up a week today. And it's rained some, and we don't go on the deck when it's rained, and it's been very windy. So, we really haven't used it much. But the couple of times we've opened it, we've been happy with it.