SunSetter Awnings Reviews

SunSetter has a proven track record and this is our second awning in about 18 years. It was cheaper to buy a new one than to get the parts replaced. SunSetter has good, quality products. I would recommend it and buy it again, same with the local installers here in Maine. They were nice people.

I love the machine, but the service and the replacement sucks. When it's working, it's great. But when there are issues, I have to do it myself or get my other people to do it instead of the warranty on the other system. We put our SunSetter awnings in nine months ago. It was supposed to be the new warranty, when something went wrong with it, SunSetter would send me a replacement part. There is a tear in the fabric, and the engine was cutting on and off. I called the gal who installed it. “I'll be there.” However, it has been seven months and nobody showed up. So, we patched it ourselves. I just have the old fabric on. And many times, the end motor remote did not work. It's working now. But when I had problems with it, I called the dealer who said, “It’s okay. I will send the installer guy,” and back and forth. So, I stopped calling. I'm done. We paid lot of money for it.

I would recommend SunSetter Awnings if you are looking for somewhere to go. The whole thing went smoothly. It all went according to plan, which is a good thing in this day and age. They did their job. They got paid. Everybody's happy. SunSetter's salesman was decent enough. He and his son came over and they put the awnings up quickly. No mess, no fuss. I'm pleased. We put one awning in initially, and we decided we wanted another one on a different deck. They have lights. Also, there are four stripe colors involved. I like them. We've had them up for almost a year. They seem to work well, and hopefully, they will at summer when I use them.

The gentleman Vlad that finally came to my home was outstanding. Other than that, it took months and many calls to get someone to help. Seems they can show right away to sell but for service, they are too busy.

SunSetter’s name was familiar, though I didn’t know much about them. I don’t have room for a patio and I decided there was room between a couple of rooms. So, the awning works fine. People who come over say they wish they had one of those. They think they're cheap and they're not because I have a fairly big one. I’m sometimes in a wheelchair and a walker, and I can't get out there quickly. When it's windy or if it rains, the awning closes by itself. And I like that the most because I don't have to worry about it.

Everybody from SunSetter was great. I haven't had a chance to use the product a lot, but so far so good. My husband is handicapped, and it will keep the rain off of him. I have a remote, and that's really nice, but I also have the crank in case the remote doesn't work. I have it as a backup. Overall, SunSetter is a reliable company that I know of so far, and seems like they got great quality. They're a little expensive, but sometimes you get what you pay for.

We needed to shade our patio so we could use it for more hours of the day. We went with SunSetter for their pricing and availability, and our experience from installation to sales was good. I'm happy with SunSetter. We can now use our outdoor space for more hours of the day. If others are looking for something like that, I would recommend they get it.

We had an awning that needed to be replaced. I went with SunSetter, and I love the awning. It’s perfect for an outdoor space. I would totally recommend it to anybody.

I bought a Sunsetter product in 2022 from one of their Regional suppliers. The product broke. I contacted Sunsetter, and they informed me that an add-on I purchased from their supplier voided the warranty, and they would not replace parts OR sell me replacement parts. Their customer service team told me to call a handyman to correct the issue. I would never recommend Sunsetter for any product or service.

We really think that SunSetter is a step above most of the other companies. We had a SunSetter awning before, and we thought they were a good product. We moved. So, we decided to get another one. We got a 20-foot wide one and it has lighting on it. The installers did a nice job, and they were on time.

We had a pergola before and my wife would put roof on it. We're getting older and it was getting harder for her to put the roof on the pergola. We replaced the pergola with a SunSetter awning last summer and we like it. Springville Overhead Door came out and put the awning in. They were fantastic.

It's been an amazing process with SunSetter. I went online, but it ended up being more expensive online than if I went through the representative. Their rep came out, and she was very helpful. Her husband came out and explained everything, helped us change the measurement of the awning, and helped us explain how far it's going to come out, how it works, and what comes with it. Everything, the whole process, from the install to them getting the product out there, was wonderful. Can't say one negative thing about the process at all. I had an issue with the little screen that comes down from the awning. They were able to get that over to me and got that all swapped out. They were amazing. And anytime I would text them, they were on it. With any warranty issues, they tend to stay on top of it. It was excellent work. My experience with SunSetter was wonderful. If I had to do it again, I would.

SunSetter has a good reputation. I got an awning from them and the sales team was great. The installers met the timeline I was given and the quality of the awning was very good as well. I would recommend SunSetter.

SunSetter Awnings sounded like a good deal at the time. The guy that sold the awning to us told us he would have it installed by a certain date, but that didn't happen. When we inquired more about it, SunSetter itself said he should have never told us it could be done that soon. That is one of our complaints. The installation was awesome. Once they got here, it was done in no time flat, and they were very nice. We've only had it for a year, and it has been too windy to use it lately. So far, we're very happy with it.

I went to a distributor that sells SunSetter awnings. I had them do the install as well and it was fantastic. The only thing is when it gets windy, it's hard to keep them out. They start fluctuating up and down and you start worrying about them. You wonder are they going to rip the bolts out of the wall? There's only so much stress that wall could take and I got a big one - a 16 x 12 footer. They also could be a little bit cheaper.

We had a pool put in and when we decided to get an awning, SunSetter seemed to have good ratings and reviews. We got the biggest one that they could install and it’s at the back of the house. It’s electric and we also bought a hand crank one that is over by the pool that has its own stand bolted into the decking. We had solar panels on the roof, which made it a little challenging for the installers because it didn't leave much space between the end of the solar panels and the end of the roof, but they got it to fit perfectly. The team did a wonderful job and stuck to the timeline for the installation. We’ve had the awning for a little over a year now and it works great.

We knew about SunSetter from our neighbors and from a previous home. The sales rep was very nice and went through a lot of things with us. We had some sun coming up in the back and we needed something to protect it from the sun. It was hard to bring the awning in because it was very long at 17 feet. It took some time, but it was fine. The awning came out good. We had paid for the lights and didn't get it but within a reasonable period of time, the rep was able to get it and the installer came and installed it so everything was fine. We don't use the awning too often but when we do, we like it. It seems to be working out great and does what it's supposed to do. I would highly recommend SunSetter.

SunSetter has a good reputation and Costco was offering a significant discount on them. We went ahead with them and the experience was pretty effortless. They came out, sold the awning to us, then they came and installed it. We knew what we wanted and the sales rep told us the size of it and what she would recommend for the size. Then we picked out the coloring to match the house. The sales rep really helped us. We've had the awning for a year and the quality has been pretty good, so far. We use it three or four times a week for shade from the sun on our patio. I have already told a lot of people about SunSetter. They're a little expensive but the quality is worth the price.

I had a horrible experience. After the first salesperson got fired, I couldn't get ahold of anybody from the regional team. I called SunSetter directly, and they got me in touch with someone else. They were okay. However, I'm not entirely happy with the awning because it went too wide.

I saw the ads on TV for SunSetter and got interested in it. We wanted something to cover our deck. We got a 20 x 22 electric awning and it covers the whole deck area. The quality is great and it has made a big difference just by the way it cuts the temperature when the sun's out. SunSetter’s awning is a good product.

SunSetter is the best. I have a patio area and I needed some shading. I got an electric awning and it's essentially very nice. I needed a little area in my patio to be covered. This awning is a high-quality product worth having. It retracts. The awning itself is nice because the possibility of just closing and opening is very good. People don't love that and decided to have permanent structures. I want to see this sky at night. So, I just retract it back and it's great. Aside from that, it's made of very high-quality fabric. It doesn't rust and it stands up the way. I've been having awning for years and this is the best I've had so far.

We lost some trees and we needed some shade on one part of our house, so we decided it’s time we got an awning. The experience with the rep from SunSetter was great but it was a little different with the installers. They did not appear to be prepared for the area where the awning had to be installed and struggled with it. They had to come back and redo the installation because they didn't attach it properly. The people who came back were okay. They fixed it but there’s a little bit of a slope there and a little higher up, and the ladders they had weren't optimal for what they were trying to do. In the end, it all worked out, and we're happy with the product. I like what we've got so far and I'd recommend SunSetter.

I added a four-season porch onto our house and put another deck on, and it was getting hot in the room because it was on the west side. I wanted to experience a little more time on my deck and keep the heat off the house, so I put an awning on. SunSetter had a sale going on and it looked like a reasonably built product. I called and talked to a rep, and there were several misunderstandings about what I wanted but eventually, I got it through. I got a motorized awning and put it up myself. It was easy, though I had to have help from a neighbor to lift that in place. It took about 10 minutes.

We liked SunSetter Awnings' reputation. We had their your largest, motorized model installed. They were excellent when I spoke with them. Also, their installer was very good, very responsive and did a nice job. We recommended Sunsetter to friends, and they had their fabric replaced on their awning by SunSetter.

It has been less than a year that I've had my SunSetter awning and I've only used it 10 times, yet the motor went. They're supposed to come today to install a new motor, but I've been getting texts and emails saying that they are going to install an awning. I texted them back, “No, it's not an awning. It's just the motor for the existing awning.” They answered me back through a text and said, “You're correct. It will just be the motor, and it's under warranty.” I thought that was straightened out. Today, I got an email and a text that my awning is in production and it will be delivered whenever. They would let me know. But it's not an awning. I didn't bother to answer them back.

SunSetter Awnings is a company that I deal with all the time. Everything about the installation was good. I like my awning. It's attached, motorized, and very nice. I would recommend it.

I liked SunSetter's price. I'm the kind of consumer who doesn't like to be followed around in the furniture store. So, I knew what I wanted, and Sunrun didn't push. They didn't try to look at other things. They came out and measured, and made sure the measurements were right. They did exactly what we asked and they knew what they were doing. They demonstrated all the functions afterwards, so it was great. It was easy, simple, and there were no issues. We enjoyed it completely after the installation. We could go out on the deck without burning up.

SunSetter did great job. I was very pleased. My husband and I love our awning, and it works well. We use it all the time. It is a good thing. It's electric. You push a button and it opens up.

I’m extremely disappointed with my experience with SunSetter. The customer service has been terrible from start to finish. When the installation team arrived, the cover was already broken, and the wind sensor was missing—issues that should have been caught long before installation. It has now been two weeks, and we still have no answers or resolution. Customer service does not pick up the phone, and the salesperson is just as unresponsive. The lack of communication and accountability is unacceptable. I would not recommend this company based on my experience.

SunSetter Awnings was reputable and their salesman was very accommodating. However, there was a problem because the awning didn't come in as ordered. It came in without the screen, so it was delayed for eight weeks. We only got it in the end of last year so we haven’t used it much, but it seems to be okay.