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About SunSetter Awnings
SunSetter Awnings is the largest American manufacturer of retractable patio, window and deck awnings. The company produces four different awning types, including motorized and manual hand-cranked models. Most of the awnings attach directly to a structure, but the company does have one freestanding model. The motorized models open and close using a remote control, and the manual model uses a hand crank.
Pros & Cons
- Wide fabric color selection
- Buy direct or work with a local dealer
- Option for DIY installation
- 5 to 10-year limited warranties
- Limited freestanding model options
- Installation not included
SunSetter Awnings offers many options to meet the needs of any customer or budget. Options include dozens of fabric choices, sizes from 8 feet to 20 feet wide and manual or remote retraction.
SunSetter Awnings Reviews
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We had a good salesman. He was young and it was his first sale, but he did a great job. When the installers came, they didn't have the right item to hook the awning to the house, so they had to have it ordered. They came back a week later and put it up in an hour and a half. It's been working beautifully ever since. The awning is great. We've been getting a lot of rain so we haven't used it, but it's there when we need it.
We had an initial problem with the awning that was bending the structure of the RV. The place where the installers put it wasn't sturdy enough to support the awning when it was down. They came back and did a very good job. They sent me pictures too and I didn't have to pay anything extra. I had a good experience overall with SunSetter. Their crew was very polite and respectful. My wife goes out there and sits and reads and drinks her coffee and everything every morning and the awning will help her enjoy that experience more.
We're very satisfied with the SunSetter awnings. We had purchased one from SunSetter before, and we wanted to get another one for the back of the house. I like their product and their installation. I also like the SunSetter Awning team's attitude, their work ethic, and the results.
SunSetter's team was excellent. They gave us a lot of information and answered all of our questions any time I bugged them. I would recommend them to everyone. Everything was also great when our awning was installed. We got the biggest awning and it's the electric one. It is gray and a white big stripe.
SunSetter's reps came out and installed our awning. Both guys were very professional and did a great job. They installed it sometime in April when my thermometer reading out there was 105.2. So they installed it in that heat. Then, once the awning was up and we had it open, the temperature dropped down to 75 in no time. But I ended up paying an extra $200 to get sides and a front. We have one extra cover and we have two extra fronts that are twice the length of our awning, then another extra front. And we finally got our side and it four weeks before we got the side that we wanted. I was speaking to Tiffany at SunSetter and she was awesome. She always responded to me and followed up greatly. But they were moving their packing place from one state to another, and somehow, the packing labels were all messed up. So the boxes were labeled correctly, but the item in the box was incorrect.
SunSetter's reps came out, gave us the estimate, and looked at where we were going to put the awning. We went through all the variations of different offerings that they had and we picked one. They were also very cooperative. They gave us a $200 discount, then some greater discounts came out after we ordered the awning, and they applied the discounts to the awning even though we ordered ours already. Then, they said it was going to take four to six weeks to get the equipment and it took about five weeks.
Three days later, they installed it. The two young men who came out told us exactly what they were going to do, how they were going to apply it and what would secure it to the roof. They showed us the tools they were going to be using and put the awning up in about four hours. Their work was really good. We use the awning almost every day. It's automatic and it takes the temperature down especially here where we are in Florida.
Our house gets full sun all day long so our deck is quite warm. The installers were great. They were pretty quick and got it done. The awning is great but we do have one problem. The wind detector fell off and we don't know where to put it. My husband called a couple of weeks ago about that and he was expecting a callback but never got one.
We just finished renovating this apartment and it is very sunny on one side, so we knew we had to do something. We googled around and SunSetter seemed like a very reputable company with a guarantee. They have these wind sensors on the awning and it seemed like it was a quality product. I called them to get more information and the woman that I spoke to was extremely friendly, super knowledgeable, and came across as very professional. She explained the ins and outs, what model to get, and how this wind sensor thing functioned and she sent me samples of the fabrics. She was very helpful and made it as easy as it could be. Then, she put me in touch with the local distributor.
There were two installers who came out and they were very professional. We had our contractor put metal within the wall itself that they were building the exterior wall because we were afraid that the wall would collapse once we attach the awning. The awning installers came before the awning was even delivered to look at the wall and make sure it was gonna be strong enough. They made sure that everything was gonna be okay.
We purchased a big automatic awning with the Somfy controller. We can put it in and out and we have three of them. We actually bought three of them. All of them have this wind sensor thing on it where they would automatically retract and not fly off the building when it's windy. We're on the 18th floor and we live in New York City. It's pretty densely populated and we don't want anything falling off our terrace, because God knows what kind of damage it would do. All aspects of our experience with SunSetter were very positive.
Their team was very polite. They just showed me what they had and we went on from there. The awning we chose has lights, a remote control and wind sensors. The installer went through everything and answered my questions. The quality of the awning is very good.
We love SunSetter. The rep that came out was great. He was straightforward. He gave me all the details and all my options. We discussed how big it should be and the measurements and how it all works. I was really happy when he left. I paid half and when the job was complete, I paid the other half. He had to order it. It took a couple of weeks to get it. The installer said he was coming over at such and such a time for installation. But I had somewhere else to be. I left him to check under the gable. When I came home, everything was installed and it's working fine. Everybody likes it.
The salesman called me and said, "I'll be at your house tomorrow at 10 o'clock." He pulled up at 9:55 and said, "My philosophy is you're calling me, so I'm going to be right on time on schedule. You want an awning. You're a customer. You don't deserve to wait for me because there are other people out there that you could go with." I understand if people have an emergency that they can't make it, but this guy was right on time. Even the installers, they said they'll be here at 9:00 in the morning, and they were. There wasn't like a window of 9:00 to 12:00, so I didn't have to sit home all day waiting for people to come. That to me is a home run.
I got a big awning for the shade and it's retractable, motorized and has lights. It's 15-feet long and almost 12-feet wide. My friends were over yesterday and they saw my awning. They said, "Oh, we have to get one," so I gave them the card of the guy that did mine. All in all, my experience with SunSetter Awnings was pretty damn good. I was very happy with the salesman and the installers, because they said they were gonna be somewhere at a certain time, and they were there at that time. It was a pleasure.
I'm satisfied with the SunSetter product but I'm not so satisfied with the dealer who sold it to me. After I got the product, I started receiving emails with deals and coupons. I called them up after it was installed and they said they gave me the best price. I'm not too happy with their answer. The dealer was very nice when they came. But they still owe me a visit because they have to readjust the awning again. I kept on telling them I need something to block the sun. They were trying to undersell me. It was on a Monday we made the deal. Wednesday morning, I told them I was gonna order the roll-down shade. They called me back and told me my order was on the truck. I asked them to cancel the order but they said they couldn't do that.
They installed the awning and I saw I needed the roll-down. I called them up and told them I wanted the roll-down. They called me back and told me it was gonna cost more money. They charged me $800 on top of the 4,800 I paid. The initial install was very good. But when they did the roll-down addition, the two people they sent weren't as competent as the first two. That was done over a week ago and I've been calling for a while and telling them it needs an adjustment. I would not I use this dealer again or recommend them.
They came to my home, did a quote then came out and installed the awning. The awning is fantastic. I wouldn't change it for the world. It's a good quality.
The salesman with SunSetter was very good. We trusted him. Any questions I asked him, he explained them to me. The installers were very good as well. They explained what had to be done, how to open and close the awning.
When the rep came to give me the quote and measure, he was very polite and efficient. The installers were in and out of here in under half an hour. It was amazing. The quality of the awning is excellent. That was why I went with SunSetter again because everything surpasses anything else I've seen.
We had a SunSetter salesman come out. He was a great guy. The installers were great as well. They had been out prior to do some different work on my home through the same contractor. They were very professional. Thankfully, we had enough wood up there that they were mounting the awning to. That was a concern, to find enough solid wood to mount it to, and they found it right off the bat. It went on perfectly. They didn't have to adjust anything. We're very pleased with them. I would recommend SunSetter to anybody that needs shade.
My niece, Heather, has a Sunsetter awning and she knows the person that put it in. His name is Brian, and he's a really good guy. She contacted me with him then he came over and we did it and got it done. The cost was a little high, but it's a good product. It also felt like we've known Brian forever. He's a good representative for the company.
We got the LED lights inside the product and one of them is coming loose a little. So, I'm gonna call up Brian today, and I know he'll come over and address the problem quickly. Knowing Brian, I know it will be a quick fix. Also, we're illiterate when it comes to electronics. We can get the lights on or off, but we can't dim them. So, I'm gonna have Brian come over and show me again when he's here to do what he's gotta do for that piece of light strip.
I needed an awning on my house and I reached out to SunSetter and they came and it was great. The guy was really good when he came by. He was professional and gave us good options. He broke down all the options with us and was super knowledgeable about the awnings and was able to tell us what was best for the home and how to best utilize it. It took about two weeks to get the awning in but once it came in, they came the same week and installed it. Initially, it was installed in the wrong place, but they came back and reinstalled it the same day. My mom was there when they installed it and she told them to put it in the wrong place. The awning's quality is good. It works well. I've used it a lot. My mom uses it more than I do because she needs the shade. It's electronic, which helps her out a lot as well. The cost is great, too. We may get another one.
The SunSetter team was excellent. They explained everything, came out when they said they would, and everything was really good. I really like the awning. It's everything I expected. Definitely get SunSetter.
SunSetter's team was good. The tech was good at insulating. But I'm not really happy with the unit. They talked me into an eight-footer and I wish I got a 10-foot wide one. They kept saying, "It won't fit." when I knew it would. But it is what it is. We're just waiting for the front panel now. It's been a month and we still haven't gotten it yet.
Solar Easyshade works good until it doesn't. Purchased from Costco in Dec 2019. Solar Housing/Battery failed in April 2023. Product website states: “Our EasyShade models come standard with a manufacturer's 5-Year Limited Warranty against defects in materials and workmanship. For Solar-powered models, the solar panel assembly and battery pack are warranted for three (3) years.”
The rep I spoke with at Sunsetter reported that the solar panel typically lasts 3-5 years with a replacement cost $170.00. Additionally, the panel is extremely difficult to replace as the motor-connector wire attached to it is impossible to tuck in behind the panel, and keep it there when sliding the panel back onto the shade – the wire comes right back out as you slide the panel onto the housing. Poorly designed replacement product and frequent costly repair. Consider other alternatives before buying this shade as the solar option is clearly not practical for the average residential consumer.
A truck came to deliver the awning to me rather than the installer and I refused it. Then, the installer came and he didn't have enough help. He got it partly up but he had to come back the next day to finish the job which was fine. I paid him but he called me and told me he hasn't been paid. I asked, "Well, why haven't you been paid?" He didn't tell me so I called the guy he worked for and that guy said, "That's right. We didn't pay him because he let his insurance expire." To say he did all that work, drove twice from Little Rock, which is a two-hour drive, and got nothing, I felt bad for him. Other than that, I'm happy with the awning. I just have to figure out how not to have a cord running around all over my back porch. If anybody wants an awning, I recommend SunSetter.
This is something we really wanted, and we were an easy sale, but Ted, the sales rep, was amazing. He told us everything we needed to know. The installers were here and done within an hour, and it was amazing. I was really surprised. We're also very pleased with the quality of the SunSetter. The sun sets to the side of us and we should have gotten the shade, but the awning covers up enough. We also have trees that give shade. It's perfect. We've not been in the hot, but we hit 90 yesterday and it was very enjoyable. I love the fabric that was picked out. We went with the higher end fabric.
I decided to go with SunSetter because I like the look of the product. My parents had one, my friends have one as well, and we had a good experience with them. The SunSetter team was very good. The sales rep, Brian, came over and he was with me for a little over an hour and he said there was no pressure. I showed them the patio and the dimensions I wanted. He gave some input, and then the patterns, and it was very straightforward and easy to do. One of the challenges was the size because my awning is 13 feet wide, but 15 feet long. So, it's fairly long. It's not the largest by any means, but it's definitely getting towards a larger size. So, I was looking for that and he was like, "Oh, yeah, we can do this and here's why." He worked me on the size. "You don't want to go this far. You want to stop here and here's why. And you want to cover this window, this door and stuff like that."
The big thing about my awning is it could be automatic and has a wind sensor. I do get a lot of wind. So, I don't have to run, get the crank, and crank it in. If I leave the house for some reason, I don't have to worry about a big gust of wind coming by and ripping it off the side of my house or damaging my house and everything like that. Also, the warranty is nice as well. I love the awning. I use it every Saturday and Sunday and usually once or twice during the week after work. It's been awesome. I would recommend it.
Everybody we worked with to get our SunSetter awning was great. They communicated well, followed up, and returned calls. The rep was very knowledgeable and answered all my questions. The brand checked all the things that I wanted to make sure were in place, like stabilizing the attachment to the house with heavy-duty bolts and the product having Made in the USA status. The installers did a great job and I was surprised at how quickly the installation happened. He did a good job training us how to use the awning. We love it.
We have a back patio that we like to eat on, and it was too hot out there during the Alabama summers, and getting some cover over it makes a lot of difference. I did my research and based on reviews, it appeared that SunSetter was the go-to place, the best available, and reasonably priced, so I went with SunSetter. We got a retractable awning. It's mounted on the back of my house and goes out over a patio that we have. It's tan. As far as the SunSetter Awnings team, they were good. They came when they said they would and they did a good job. They were very nice, and they were ready to answer any questions that I had.
We moved into a new townhouse, and the back is facing the West so we thought we needed some shade. I went with SunSetter, but I should have looked at other companies before going with them. The installer kind of wrecked the soffit. We're going to wait for them to come back out and fix the issues. They gotta come out, take the awning down, take the gutter off, take off some soffit there, and put it all back together. They gotta come back and put up the awning. It hasn't been a pleasant experience.
I talked to the owner. He was afraid just to give me an open ticket, and they were going to charge a big fee. The other thing, too, is I signed the ticket so it was $1,000 for installation. During the installation, the guy was here for an hour and a half. I paid $1,000 for an hour and a half, and he wrecked the soffit. Even the owner and my builder said he didn't even have to open the soffit. All he had to do was put the brackets up on the soffit. He opened the soffit to put a piece of wood in there that he didn't even have to do, so I don't understand this installer and he's been with them for 18 years so he's not brand new. The soffits really looked great until he came in with a pry bar and ripped it all open, and used the hammer to put it all back together. They're trying to resolve the issue though. They're not running away from it. They’re well aware of it, and the owner is a very nice guy.
We moved from the lake to Kansas City and we bought a house that had a big ramp on the back of it, which took up a lot of the room. The reps from SunSetter helped us find somebody to take it out. So, they were very nice and considerate. The guy who did the installation put up the awning in two hours. He was very friendly. The awning looks good though we wish that we'd had a solid top, because we live where there's lots of wind, and we don't get to use it that much. So, we're a little upset about that.
Originally, we got an awning for our back lanai. Then we had a patio on the front put in. We did another one out there for the rain and it was great. Everything went smooth. SunSetter's pricing is very competitive. All three awnings are motorized and two of them have the wind sensor. A couple of times, we went out and it'd gotten a little windy. When we got home, it was retracted. It's definitely worth it. I had a question about the two previous awnings and called SunSetter's customer service tech department. It was a very simple question - how much do they weigh? We had the house painted and we had to take them down. I wanted to see how much help I needed. But it was like pulling teeth to find out from their customer service how much they weighed. But the rest of the experience was very professional. We got it in a timely manner.
The rep was great. I enjoyed working with him. I had some questions after our time and he was quick to respond. They have something that I call the visualizer. You take a photo of your house to help you choose from their selection. That's very helpful. The awning's been good. I will use it every day when it gets hot because it blocks the sun from coming into my kitchen so harshly.
SunSetter Awnings Company Information
- Social media:
- Company Name:
- SunSetter Awnings
- 184 Charles Street
- Postal Code:
- United States