SunSetter Awnings Reviews

While the SunSetter products are usually good when you are unlucky enough to get a product that doesn’t work properly the customer service is poor. I purchased several retractable screens and one didn’t work properly. I called SunSetter to arrange an exchange and first they told me that I would have to pay for the return and pay a restocking fee which didn’t make sense and now they tell me that I have to return the damaged screen before they send the replacement screen. This means that I have to pay the installers to come back and take the bad one down and then pay them again to re-install the new one when it arrives. The installation costs will end up costing more than the screen. Very disappointing.

There were different lengths and widths that you could pick. We got the largest SunSetter awning because of the size of our deck. We have the retractable one. It's preset to where you just push a button, and it goes out, and push a button and reset it. Sometimes, it doesn't retract fully. It doesn't go flush to our wall, but it's not an issue. We picked a color that matched our decor that we had with our patio set. Also, it's affordable. We were thinking about getting something added on to our house. But I like that the awning doesn't have to be out 24/7, and it's not attached. I know the awning is supposed to last 20 years. But so far, so good. We used it during days when we wanted to go out on the patio when it was full sun. We used it for gatherings as well, if we were to have people over. I would recommend it to anyone who is looking for a solution to cover their patio.

My brother-in-law was going through Sunsetter, so I called and went to them as well. The customer service was very good. I got the awning so that rain doesn't come in my garage. I open it during the rain, so it sheds it off, but it has a nice awning that covers the sun over there, too. This is on the side of the house and when I have it open, I have good shade over there, and the sun's not beating down on me. It's a little work area for me. So far, the quality seems great and I am enjoying the awning, but on the little piece that hangs down on the one side is weird looking. It's like it's worn through, something chewed or a defect. Other than that, I love it. I would tell people to call to get an estimate.

I like our SunSetter awning. It's electric and it's very high quality. Go ahead and get one. SunSetter is awesome. The presentation was good. They covered everything. Their rep was very good at what he was doing and explained everything. The installers came over and it didn't take them long at all to do the job.

I decided to go with SunSetter based on advertisements and I spoke to the Recreational Warehouse. Phil, the salesman, took the time to come to our home and showed us various colors that we could pick and talked to us about different options. He was very knowledgeable and had a great presentation as part of the sales. He was an excellent representative for the company. A crew of three guys who came out for the installation took the old one down, which had been up for over 20 years. They had a couple of ladders and a plank, and they took the old brackets down and installed new brackets. It seemed like it was about an hour's worth of work.

We got a home and didn't like sitting in the sun anymore. I had seen the SunSetter commercials a lot, so we tried it out. The sales experience was excellent. We were hoping to achieve shade, and since installing the awning, our outdoor space is shadier. We like our SunSetter.

My other awning had holes and was worn out, so I decided it was time to get another one. I love SunSetter Awnings. I’ve bought from them twice, and I went back because that's what my husband always did. They gave us good service and told us that if I had any problems, I could call them. This time, we got our first motorized awning. We’ve had to put up the others ourselves. The installers explained how to work it and that I could wind it up myself if the battery went dead. If the wind got too strong, it would go up by itself, which happened. One day, the wind was very strong, and it went up all by itself. SunSetter did a good job. The reps were here on time and were dependable.

We just moved in the house and built a deck and we needed something for shade. I liked SunSetter's price and somebody answered the phone for me when I wanted to make an appointment, so we went ahead with them. We had a very good time talking with them. The sales girl that came out was very, very nice. There was no pressure. We got the motorized awning and we really enjoy it.

At the other house, we had a big awning. This house is a ranch, and the contractor couldn't do the regular awning. I decided on SunSetter as they roll out right under the gutter so it fits the house perfectly. Everything's very nice. They came out and brought some books so I could pick the color, then somebody else did the install. It took two or three weeks. We didn't wanna open the awning too soon when the weather was bad, so we opened it a few days ago and we love it. It keeps the sun off, but you still get a little bit of light through.

I like how the SunSetter awning is mounted to the house and how it comes out, which is why I chose it. The price was good for what I got. I had good customer service and the first installer was great. I use the awning all the time. If it sprinkles a little bit, I put it out. I'm in the spot underneath it and I’m not getting wet. Sometimes, I use it because of the sun. I also put it out because I wanna keep the heat down. It does everything I want and operates like it's supposed to. When it gets full of rain, it doesn't break but dips to one side a little bit.

We needed additional shade after a large oak tree was removed and the east side of our house started getting full sun. We chose SunSetter after looking things up online and reading reviews. Everything was done quite well, and we enjoyed the whole experience.

We mounted the awning to the studs, so that was a process. But it works great. I like the electric part of it. We have a house out in the middle of a field, and we have the biggest awning that you can get, but it's too flimsy in the wind.

SunSetter Awnings partners with Costco. Nothing stood out with the installation as negative. The installer was great. I love my EasyShade.

We like the awning a lot by just having the extra space on our deck down there that we actually use again because it's on a sunnier way. I like SunSetter. It was a good experience. The only thing I'm kind of disappointed with is the color. My wife likes the color, but I feel like the actual colors they show for the one we have have too much brown that they don't show you in the four-inch cut that they give you. They gotta show you a foot cut, so you can see the whole thing.

We needed the awning because we have direct sun on our deck ad we bought it through Costco, which was a good deal. It was heavy because we have a big one, and you need two guys to do the installation. But we were able to do it. We enjoyed the SunSetter awning because it covered our eating space and we were pleased with what we ordered. What we paid for it was worth it.

A friend of ours had a SunSetter awning and we heard how good they were. They were also the only one we ever heard of that had the retractable ones. We went with them as well and their customer service has been exceptional. The installation was done in no time and the installers were very nice and professional. The quality of the awning has been very good. Though we haven't used it a lot, we've been very pleased with it. The only thing is my daughter's looking at new property and I'm wondering if it's something we could take down and move.

We have a low soffit, and umbrellas don't fit great on the deck, so we were looking to do an awning. Sunsetter is a known name in the industry, and we looked up who the dealer was. Then a gentleman came to our house, brought some samples and took measurements. I got back to him with a selection, he gave us a quote, and we proceeded with an awning that's blue and white striped. It’s motorized and extends about 12 feet. It's great. Everything is working as expected. When we're on the deck and it's sunny, most of the time, it's out.

Sunsetter Awnings was excellent, all the way across. I wanted some shade in the backyard to make it more pleasant, usable, and family-friendly. I liked the fact that their awning was retractable, and it covered the area that I wanted it to cover without any structural supports or any kind of framework. I got an awning that's both motorized and manual, so if the power goes out, I can do it by hand. The awning is expensive, but given the quality, it's worth it. It does exactly what they said, and works like a charm. We're very pleased.

My parents had a SunSetter awning and when they passed away, it was still on their house. They probably had it 40 or 50 years, and my sister had one also. The sales reps who came out were excellent and very helpful. I bought a 16 x 10 awning made vinyl-like fabric, which is really thick and heavy, and it was very expensive. I'm going to use it to shade my yard up to my gazebo, because I have a backyard that has full sun. The guys who came out for the installation were in and out of here in no time. They were also really fast. All in all, SunSetter offers an excellent product, and their customer service was excellent and prompt.

I needed an awning to shade me from the sun when I go out to sit some time in the afternoon. I had some neighbors who had SunSetter, and I liked their choices. I bought from SunSetter as well from Costco and it was easy to do. The installer did a good job. They showed up as scheduled and left about same time frame that they estimated. The product has been good since. It’s an electric awning and it performs as advertised. Having the awning, I am now enjoying my deck. It looks good as well.

We love our awning from SunSetter. It’s awesome. If it wasn't so windy, we'd have them out more. We would recommend them.

My husband found SunSetter on the internet and we love our experience with them. The sales rep was very thorough. We haven't had the chance too much to use the awnings, but they work really well. I do not like sitting in the sun, so I never used to use the patio very much. Now, I love it. SunSetter isn't cheap though.

We had one of those big umbrellas that was out on our deck and it wasn't fully covering all the space that we needed. We were continually replacing it, and it was always a hazard in the wind. So we thought of getting the awning that spans the whole width of the deck. I looked it up online and filled out a form for what I was looking for, and the dealer for SunSetter reached out to me. The frustrating part was scheduling with the installation company. They would give a large appointment window and then show up late. The first time they came out, they brought the wrong product. The second time, they were late again. The installation itself was quick and easy once they got started. It only took about an hour, and we were able to use the awning right away after it was installed. People should get a SunSetter awning. It is expensive but it’s worth it. The price fit our needs.

We have a smaller deck and we had one of those crank-up umbrellas, and my wife is getting older, and she wasn't able to crank it up. Plus, the umbrella took up a lot of space. We decided to get an awning and we chose SunSetter. We happened to see a commercial shortly after we had talked about it. We called them up. We liked their product, and we bought one. Our awning is attached right above our patio door. It's an automatic remote controlled one. It's one of the higher end ones. It is about the best purchase we made. It saves my wife, and she can use it at will. It blocks a lot of the shade. We love it.

I bought a house that came with an awning and it was quite old, so I had to replace it. I’ve had the awning with SunSetter for 12 years and for my recent purchase, I got the basic model, which is the cheapest. It’s manual and the installation process was easy. One of my buddies and I did it. I have a complaint, though, about a third-party sales rep who came here. He saw the awning that I had before, and he said they don't sell that anymore and he only had the electric one, which was for $4,000. He said it's gonna charge me $800 more to set it up because it's very difficult and needs four people. And I knew he was lying. He wanted me to pay $6,000 for everything. But other than that, everything was great with SunSetter. I love the product.

My husband’s mother had a SunSetter awning and when ours, which wasn't a SunSetter, needed to be replaced, we looked up a local person. The experience was great. The rep was very forthcoming because the SunSetter awnings are expensive, but we've been very happy with the quality. I liked that they had different levels, which include the basic level, medium level and higher level. The previous awning was very good, but we bought it at Ocean State Job Lot for about $300, even though it was probably a $1,000 awning, and it lasted a long time. When we started looking at SunSetter, we thought it was a lot of money, but it was more realistic for the cost of a quality product.

The SunSetter team has done a good job. They came and fixed it when it needed to be repaired. It was quick and easy and I'm very happy with it. The quality is okay. I'm a little surprised there's nothing to protect it when it's bad weather. They say it doesn't need protection, but I don't put it out when it's raining. It’s been more comfortable outside since having SunSetter. It's good.

The installation with SunSetter was frustrating. The people were really nice, but they showed up late, and they stayed late. They finished in the dark. When they were done, there were gashes in the fabric. So, I had to have them come back another time and take more time off work for them to fix it. There were knife marks where they cut open the box. So, the whole thing had to be replaced. It was usable-ish in the meantime, but for what I paid for it, it needs to be perfect.

We went to Recreational Warehouse because we needed new material put on an awning that had been installed about 15 years ago. We had been told it was a SunSetter awning, but when they looked it up, they found out it was a different brand. The company that made it was no longer in business, and they told us the SunSetter material would not fit it. The awning that we have worked fine but the material had a hole in it, and it was old. So, we decided on getting the SunSetter. I put in my address online and SAMCO called and said they could get us the SunSetter. I thought they were through SunSetter because they carried the product.

I love the machine, but the service and the replacement sucks. When it's working, it's great. But when there are issues, I have to do it myself or get my other people to do it instead of the warranty on the other system. We put our SunSetter awnings in nine months ago. It was supposed to be the new warranty, when something went wrong with it, SunSetter would send me a replacement part. There is a tear in the fabric, and the engine was cutting on and off. I called the gal who installed it. “I'll be there.” However, it has been seven months and nobody showed up. So, we patched it ourselves. I just have the old fabric on. And many times, the end motor remote did not work. It's working now. But when I had problems with it, I called the dealer who said, “It’s okay. I will send the installer guy,” and back and forth. So, I stopped calling. I'm done. We paid lot of money for it.