SunSetter Awnings Reviews

We lost some trees and we needed some shade on one part of our house, so we decided it’s time we got an awning. The experience with the rep from SunSetter was great but it was a little different with the installers. They did not appear to be prepared for the area where the awning had to be installed and struggled with it. They had to come back and redo the installation because they didn't attach it properly. The people who came back were okay. They fixed it but there’s a little bit of a slope there and a little higher up, and the ladders they had weren't optimal for what they were trying to do. In the end, it all worked out, and we're happy with the product. I like what we've got so far and I'd recommend SunSetter.

I added a four-season porch onto our house and put another deck on, and it was getting hot in the room because it was on the west side. I wanted to experience a little more time on my deck and keep the heat off the house, so I put an awning on. SunSetter had a sale going on and it looked like a reasonably built product. I called and talked to a rep, and there were several misunderstandings about what I wanted but eventually, I got it through. I got a motorized awning and put it up myself. It was easy, though I had to have help from a neighbor to lift that in place. It took about 10 minutes.

We liked SunSetter Awnings' reputation. We had their your largest, motorized model installed. They were excellent when I spoke with them. Also, their installer was very good, very responsive and did a nice job. We recommended Sunsetter to friends, and they had their fabric replaced on their awning by SunSetter.

It has been less than a year that I've had my SunSetter awning and I've only used it 10 times, yet the motor went. They're supposed to come today to install a new motor, but I've been getting texts and emails saying that they are going to install an awning. I texted them back, “No, it's not an awning. It's just the motor for the existing awning.” They answered me back through a text and said, “You're correct. It will just be the motor, and it's under warranty.” I thought that was straightened out. Today, I got an email and a text that my awning is in production and it will be delivered whenever. They would let me know. But it's not an awning. I didn't bother to answer them back.

SunSetter Awnings is a company that I deal with all the time. Everything about the installation was good. I like my awning. It's attached, motorized, and very nice. I would recommend it.

I liked SunSetter's price. I'm the kind of consumer who doesn't like to be followed around in the furniture store. So, I knew what I wanted, and Sunrun didn't push. They didn't try to look at other things. They came out and measured, and made sure the measurements were right. They did exactly what we asked and they knew what they were doing. They demonstrated all the functions afterwards, so it was great. It was easy, simple, and there were no issues. We enjoyed it completely after the installation. We could go out on the deck without burning up.

SunSetter did great job. I was very pleased. My husband and I love our awning, and it works well. We use it all the time. It is a good thing. It's electric. You push a button and it opens up.

I’m extremely disappointed with my experience with SunSetter. The customer service has been terrible from start to finish. When the installation team arrived, the cover was already broken, and the wind sensor was missing—issues that should have been caught long before installation. It has now been two weeks, and we still have no answers or resolution. Customer service does not pick up the phone, and the salesperson is just as unresponsive. The lack of communication and accountability is unacceptable. I would not recommend this company based on my experience.

SunSetter Awnings was reputable and their salesman was very accommodating. However, there was a problem because the awning didn't come in as ordered. It came in without the screen, so it was delayed for eight weeks. We only got it in the end of last year so we haven’t used it much, but it seems to be okay.

We were new to the house and we wanted to enjoy the outside space. I saw Sunsetter advertised because I’m a Costco member and my experience with them was perfect. There were some issues with the install, but they were very good about coming back and fixing them. One side of it was going too low down and wasn't high enough, so we were hitting our heads, so it needed to be adjusted. Overall, everything we asked for, we were able to get, and we're very happy with Sunsetter.

The back of my backyard is east-facing, so I get all the sun in the evening. I don't have any trees and in order to sit out on my deck, I purchased an awning, so I could have some shade. Initially, I saw the SunSetter advertisement in one of the flyers that came through and I inquired about it. One gentleman came through, and it was good. The installation was done almost a year ago and it didn't take that long. They cleaned up any messes they made as well.

We went through Costco to get to SunSetter and installation was great. We love the awning. It's pricey, but it's worth it.

SunSetter Awnings was recommended by the installer, and we installed the awning last year. We use the awning to sit in the shade and it’s been very good so far. We also got the lights and the wind activation, so if it gets windy, it'll retract automatically.

We had a deck that needed some shade. We had talked to SunSetter Awnings some years ago, and it was a little out of our price range. We just couldn't put it together that year, so we just left them on the table and had their paperwork. It's not that we've gotten richer now, but we decided we really wanted an awning. So, we did it. We liked the colors.

We bought a 20' lighted awning for our home. When the awning was installed it was noticed that the power supply cord was not packed with the awning. It doesn't light and we have to crank it out. When my husband called customer service for the missing part- fully expecting on such an expensive purchase, they would do everything to make it right. They didn't - what they did was told him that he has to send pictures of the missing cord. You read that right. To get our cord we have to send picture of the awning installed missing the cord. When my husband asked why he had to send pictures for their mistake, they said it was policy.

SunSetter' Awning's sales team was perfect and we had no problem with them. We purchased a 20-footer and a 16-footer, which are motorized, and their installation went great.

I had a SunSetter Awning and replaced it recently. The installation went well. The quality of the SunSetter awning is consistently good.

I wanted to go and put a SunSetter, so we'd have shade. Because we had something else, and it didn't work on our deck. We had SunSetter before, so I decided to go back to SunSetter. I purchased a motorized one, and the installation went well. They had it in no more than six hours. They did a good job, because I had to have it on top of my roof, because it wouldn't go underneath my awning, because it had been too low on my deck. This winter, it worked out really well. I didn't have any problem with snow or anything building underneath it. My wife and I really like the SunSetter.

I would recommend the SunSetter awning to my friends. I love it. Working with the person who sold the awning was very good. He was pleasant. He gave me my different options, helped me decide on the color since my house was a certain color. I went with that. The person that put it up was okay as well. However, I wouldn't recommend him. When it rained, I had a leak because of the water backing up. I called for him to come up and fix it, and that was last year. He hasn't showed up yet. I told the person that sold me the SunSetter what happened. He said he would call the installer and talk with him. But so far, he has never showed up to fix that area where the water would back up under my shingles that needed to be fixed. It caused a leak in my laundry room, and that's how I knew it.

We had two guys come out and install the SunSetter awning. It was done well and quickly. We've had the awning for one summer and it works well on our deck. It meets all of the features that are expressed in the advertising. Our motorized, 22-feet awning is attached to the roof. It's a tan, consistent with our house color. It has the mechanism that closes it if it gets too windy. We use the awning when the sun peaks at 11 o'clock in the morning. We would keep it open all day until the sun passes. We'd shut it down around 6 o'clock in the afternoon. The only thing I don't like is we have an 8-inch flap that hangs down. That thing blows in the wind on certain wind directions and creates a great deal of noise. Other than that, I'm happy with the product and how it performs. I would recommend SunSetter Awnings if you're looking.

Love my Sunsetter! I love the wind feature where it closes itself if the winds pick up. It’s great on hot, hot days or just to keep the sun off of the porch. Love it!😊 The purchase was seamless and the crew that installed it were professional. Thank you!

SunSetter was the company I called and they gave me a lot of options. The price might have been on the high side with it being a Chinese import, but I didn't have a problem with that because it got done quickly and perfectly. The awning is still going strong. I don't know that it will last, being a fabric, three to five years. But I'm happy with the quality. The motors, the lights, and the remote work. I am very satisfied and I'd tell others to give SunSetter a call.

I looked at different companies, and SunSetter Awnings seemed the best solution to my problem. A couple of friends and I put it up, and it was easy enough to install. The product is great. However, SunSetter's customer service is horrible. sent me the wrong awning. I called. They insisted that they sent me the right thing as I sat there and read my order to them. It was the wrong color. Also, the power cords are supposed to be on one side or the other so you can reach the outlet that you deal with. I ordered a righthand power cord. They sent a lefthand power cord, and still insisted that they sent the right thing.

The reps from SunSetter were very polite and answered a lot of my questions. They explained what they were going to do and where they were going to mount the awning. They were very good about that. I had a positive experience and the awning, which is electric, helps with the shade during parts of the day.

We have a patio out back and we would like to be able to sit out there in a more comfortable, shady location. We have a neighbor who did business with SunSetter, and we looked at their awning and we liked it, which is why we went with the company. The team did a job with the installation last spring. They brought the wrong remote control and the gentleman who was in charge of the installation made a special trip to drop off the correct one, which was kind of nice. They did a good job. The awning was expensive, but it's been durable, and we're happy that we got it. We've had family around and have used it for sitting outside the patio. We couldn't have done that without the awning, because it would have been sunny and hot.

I saw the SunSetter awning on a TV advertisement and decided to get one. It’s electric so I can press a button to open and close it. Depending on what direction it is, it seems to be alright. But if it gets too windy, we have to roll it in. I'm interested in getting an extension because the awning faces West, and when the sun comes down, it doesn't do anything. I got a little bit hanging down, but I wanted something longer. The rep said they have something that we can order.

We got the SunSetter awning for our rooftop deck because it's too sunny up there. It's a motorized awning so we can take it back and forth because of the wind. It’s working fine thus far, and we like it. It's not a complicated device. It worked for us and others can check it out at Costco.

I was familiar with SunSetter and one of our neighbors had an awning installed. These made me decide to have two awnings installed one year and then we had another one installed the following year. The functionality is very good. Once in a while, the awning will start to go out and then retract, and I have to push the remote again to get it to go out. But it’s not a huge problem.

I have a sunny deck that I needed shade for but I didn't want to put a roof up, so an awning seemed to be the right product. I did my purchase from SunSetter online. I did the installation myself. You need a couple strong guys to help you, but it’s not hard. The product is good. I had it all summer, so, hopefully, it'll work again this summer and for many years to come. It's very expensive it is the size that I wanted. There are a lot of awnings out there that are a whole lot cheaper. They just were smaller or didn't meet my needs for one reason or another.