SunSetter Awnings Reviews

I wasn't prepared for the size and weight of the unit delivered. UPS delivered it to my garage floor. I believe the shipping weight was about 180 pounds. I'm 70 years old and had to figure a way to get it to the deck at the back of the house. Managed it by going through our living room and kitchen and onto the deck. Would have been nice if SunSetter prepared me for this task so I could have scheduled helpers. After assembling (which was quite easy) and setting it upright the next dilemma is getting it to work. We tried following the instructions many times and after three hours the four of us gave up.

Very happy with Sunsetter's response and resolution to my problem.

SunSetter Awning is fantastic. Quality of construction is very good. Works great!! I highly recommend the SunSetter to anyone interested in installing it on the home.

I telephoned SunSetter originally simply with questions about 'possibly' purchasing an awning. My husband and I had considered the idea for awhile. The sales representative was extremely friendly and knowledgeable. I asked for samples of fabric which were to be sent within a few days. After about a week I telephoned to determine when the samples would arrive and was told the samples actually had been returned to the company 'address unknown' (however it was the correct address) so they resent the samples that day, I believe. A few days later we decided to order the awning even without seeing the fabric samples because now we wanted to have it installed prior to my mother's memorial service at our home which had been scheduled for April 23rd. She had passed away and this would be a nice addition to our home with guests arriving for the service.

From scheduling to final installation was a great experience. No bumps or hassles, just professional in every way. The installation was completed as planned with no loose ends or clean up left for us. The installation crew was obviously experienced and skilled.

We love our awning and wished we did it sooner. It works and looks great. If you're interested in one like this purchase the automatic closer for windy days. We're going too. My only concern is with the cover hooks. They are plastic pins that have a swivel on the ends to hold the cover, but on a breezy day they don't hold. I would prefer a nylon bolt and nut. That is why I gave a 4 star. The awning itself and service deserve a 5 star.

Love my new SunSetter awning! Ease of operation makes it perfect to shade my deck. I can feel the temperature lower as the awning rolls out. Mr. ** was very helpful in helping me select the model that best suited my needs. He and his son installed the awning in a timely and professional fashion. Would recommend SunSetter and Mr. ** to anyone.

When retracting hits hard at close. Also side curtain not what I expected.

This is my second SunSetter purchase. Not because I have two but because I moved and wanted another. I was sent the wrong size LED lights for this purchase and there were no questions ask when I inquired. The correct lights were shipped out right away along with a return label for the wrong ones. The directions for installing the awning yourself is very easy to understand.

Love our awning. Covers our deck perfectly. I installed my awning myself with a little help lifting it in place. Required basic hand tools and a little construction knowledge. We have enjoyed it many days already and I would recommend to a friend. Thanks SunSetter.

Love the awning. Beautiful colors. Only thing I would change is I would have gotten the powered model if I had known how long it takes to manually close the awning. Definitely would buy again.

We are very pleased with the awning and installation. Great quality and easy to use.

From start to finish everything has been done within a good time frame and the awning is beautiful. Very nice people to do business with. We had a big outdoor party recently and everyone raved about how nice our awning is. We're very satisfied!

We have had our awning for a month now and have enjoyed it nearly every evening and weekends. It arrived less than a week from when I ordered it and we had it up in less than four hours. This is truly the best investment I have made in a long time. We had a 10 X 10 in the past and now have an 18' awning covering our entire patio. We would like to invite anyone in the area that is considering a SunSetter to come and look at ours.

The awning arrived in a heavy cardboard cylinder. Both endcaps were missing and the cylinder was partly falling apart. I contacted SunSetter customer service and they assured me, they will replace any damaged parts. The instructions for installation were very clear and for once I followed them. I installed the mounting brackets without any problem. I installed the awning and secured it in place. I checked the operation and everything worked good. I installed the wind protection device and I am glad that works perfect with the high winds around our place. I adjusted the angle of the awning all with the help of the instruction booklet. I am very satisfied with this awning, and I can recommend this whole product to anybody that needs some shade. Thank you.

Ultimately, the product itself appears to be of high quality. The distributor was misleading about the end result, there were timing and delivery issues and if I were to do it again, I would not work with that distributor. I had to have customization done after the fact to hide the multitude of wires left in plain view post install. For $3300, that responsibility should not lie on the back of the consumer. SunSetter would benefit from investing in additional training on both the customer service and install qualification of their distributor network.

We're very happy with this retractable awning. Everything from initial sales visit to installation were very professional. Highly recommended the wind sensor if you live in a windy area as we do. It works as advertised.

Although I installed my first SunSetter, I am getting older. I called a SunSetter local seller and installer and they told me that they only install Vista. I will be trying it again this week. A local handyman wanted to do it for $450.00. With my old awning, I have had nothing but pleasure.

Exactly what we wanted. Easy to use with the motorized remote. Made those "iffy days" "should we go in, or stay out" a no brainer. The installer, Eric's Awnings, was great and a true professional. Job done right and on time.

I am very pleased with my SunSetter awning. I struggled for years with umbrellas trying to place them in the right place to block the sun. I also had to brace them to the deck to keep them from blowing over. Now I can sit out on my deck in comfort and it keeps my house cooler. Should have installed one years ago.

I'm very pleased so far on the awning I bought from SunSetter.

Installer order wrong size awning 1st time causing a 2 week delay. When new awning came was called and told would be out in about 45 min - that was at 8:30 am. At 10:30 am was called back and stated "running late, will be on the way now", arrive in 45 mins. At 12 noon guys showed up and said about 2 hour install. At 2 pm was told needed more parts and would be back in about 90 mins. 2 hours and 20 mins later with no call guys came back out and at 6 pm was told would need to make another visit next day. I walked outside and noticed left arm of awning was crimped in 2 places.

We owned the same size model, but your replacement was 1 foot less deep. Now our rain extensions are obsolete since they are 1 foot too long! Also, all screw holes for attaching awning to wall were different spacing (irritating, but can live it). Like the improved opening system. Not overjoyed at having 1 foot less of depth covered on our patio.

I was promised a cover for my awning and never received one. I feel that I was swindled. I can't recommend your product to my friends. It's a damn shame because I had hoped to be totally satisfied. My friends bought many Generac backup electrical systems based upon my satisfaction with mine and my recommendation.

I had a Retractable SunSetter Awning installed and I receive no relief from the sun whatsoever. I have been trying to get some restitution or satisfaction from the company, to no avail, just keep getting the runaround. I leave messages and no one returns the call not even the Manager. I will try to reach the owner of the company to see what he can do since I paid a pretty penny for something I can get no use of and no one seems to care after they take your money. I feel like a sand pebble on a beach, just get looked over.

Absolutely love our SunSetter motorized awning. It covers our deck perfectly for shade where before there was nothing but relentless sun. The awning was purchased from a dealer who also did installations and the installation went flawlessly. Totally recommend SunSetter!

This is our 2nd SunSetter awning. Our first bought nine years ago is still beautiful, works great and keeps hot sun or cold breezes out. Our second was just installed over sliding glass doors in our new kitchen addition. We really are very happy with our awnings.

We have had a SunSetter awning for more than 12 years and just recently had to replace it. Due to ceiling height we have elected not to do the motorized version and the manual is easy to open and close. It saves a lot on our energy bills as we get the late after sun... We lower the awning almost to the ground when not home in case of storms so the wind won't catch it and it helps that we have a privacy fence on the one side where the wind comes from. The replacement awning was a bit smaller than our previous one which I was disappointed on but it still works. Reinstallation was not as easy as expected and did have some screws pop out so in the near future will need to take down and try again. Love the shade and the savings on my energy bills!

I ordered a motorized version of the awning in mid-April. The cost was about $3000, and it was during a pre-season promotion which included many accessories either for free or at a discount, depending on the item. It was shipped UPS: on the day it was shipped, everything was delivered, except the awning itself. I contacted SunSetter and was told UPS had "lost" the 15 ft. long, 14-inch diameter, 150 lb. carton... and that I would have to wait 5 business days for UPS to find it. (It is my understanding that every carton is scanned into and out of every truck and facility at UPS, and their records show that was done all along until delivery to my home, yet one carton was still missing.) On the 6th business day I received an email from SunSetter apologizing that my awning was missing and informing me that UPS was checking into it and they would update me as information was available.

We love our new deck awning and have recommended it our neighbors. However I have noticed that when open in a rain, one side does not drain well and leaves a large amount of water on the awning. This is only on one side. To me it seems that that side does not open far enough. I have called the installer who admitted that he has little experience with the Oasis model. I explained the problem to him. He said that he would get back to me but hasn't in over a week. Don't get me wrong, the service he provided was fast and efficient on the estimate delivery and installation. I just think that there is something that can make my awning better.

We like our SunSetter very much. Installation instructions were clear and it was not a difficult job. However, raising and lowering it is definitely a two-person job which was not clear, at least to us, in the description of the awning. If you are looking for ease in raising and lowering it, you should definitely consider spending the extra cash to purchase the motor-operated model.

Love the product. Would recommend to anyone!

Very pleased.The color is perfect and installation went exactly as directed. Motor worked perfectly the first time. Highly recommend!

We're very happy with the awning. It works very well and gives us shade and protection from the weather. It is mildew resistant if rolled up wet and will not fade. The installers were friendly and did a great job. I would definitely recommend it to a friend or family member.

We love the awning. The entire experience was professional and awesome. We are looking forward to enjoying the summer under the shade of our retractable awning. Wish we had done this years ago.

From the start, everything went wonderful. Salesman did not push the sale. We decided. The installers were fantastic. We have vinyl siding and insulation over the old siding which made things harder. They spent the time to get it right. Even going back to shop to get larger screws to go into the studs properly. We love it and use it every sunny day. Makes the deck so much better. Would recommend you to anyone.

Our deck is on the South side of our house. Using the deck during the day was always difficult because it was just too sunny. The awning makes using the deck enjoyable and the remote ensures its use AND the wind sensor has already saved the awning. Also, the dealer was easy to work with.

Very good investment for a hot deck. I wish I had done it years ago.

Very well made. Everything went together without any problems or misfits. I bought the 20 foot model and although a bit on the heavy side I had no problems raising or lowering the awning. I also purchased the rain braces so I could leave the awning extended during bad weather. The awning has been through several wind and rain events and worked perfectly. Would buy again in a moment’s notice.

We are very happy with the awning. The look of it, the way it opens and closes with the handheld remote. The led lights are very nice. They light up the entire area. I would highly recommend it.

LOVE LOVE my SunSetter!!!

Very professional employees. Knowledgeable, friendly. We are extremely satisfied customers.

Love it!!! We got it with the electric motor. We put it out for the hot Florida sun -- it really makes a difference cooling the house.

I was contacted by Sunsetter and they agreed to replace the motor and the canvas awning free of charge. I must have a contractor install the new parts but I was pleased with their response and resolution. I was told I have to wait several weeks for the parts to arrive but that is a much better position than I was in prior to filing this complaint.

Motorized 8' Woven Acrylic Awning - Everything about my purchase was 1st class. Pricing was very competitive to local manufacture. We are very happy.

We have had a SunSetter since 2009 near our pool and love it and wanted one in another area that was much smaller and the Oasis is perfect and we love it.

Very friendly and helpful service. Installation and directions on how to use the awning were very good. We were impressed by the knowledge and low key approach by your representatives.

The weather has been so bad lately that we haven't really had the chance to get a full review. However, we were sitting under it one windy day and it retracted on its own, which was nice to see. We sat under it in the rain. It was just a showers but it was so enjoyable... we had a fire in the Chimenea that we have. So far so good.

We are now on our second round of returning either the wrong parts or malfunctioning parts. We were so excited about our awning but from the day it arrived it has been a nightmare for us. Hoping to have it in working order by summer.

We wanted an awning that would protect our new spa from the sun but also wanted to be able to see the stars from our spa at night. Our retractable awning does both. Plus it retracts automatically when the wind kicks up, protecting the awning. We were very satisfied with the sales and installation processes and we are very satisfied with our awning.

When the package arrived, it was broken apart. After the awning was installed, as it rolled out, the shaft seemed to be moving up and down as if it was bent, so contacted SunSetter. We are now working with pictures and videos to resolve this problem. Also the plastic crank loop was cracked and it has been replaced. When all this is resolved, I am sure I will be more than satisfied with the experience.

We have had our awning about a month, we are very pleased with it. Our weather has not been great. The few times we used it it made it much cooler. We are looking forward to a long HOT summer.

Love the awning although we have only had in up for a few weeks the weather has been crappy. We are having a huge Memorial Day celebration so we hope to have a wonderful day enjoying it then. Thanks SunSetter along with a shout out to Overhead Doors of Delaware County who did an outstanding job on installation.

This is our second one. It's expensive but well worth the price. My first one is in perfect condition and is now at my son's house.

I am so happy with my awning, I wish I had done it years ago. I had to fight my husband on this (I won after 7 or 8 years). It keeps the deck cool and the sun room several degrees cooler, we could not really use that room when the sun was high. It was a little more than I expected to pay, but WELL worth it. I would honestly recommend this to anyone. Late afternoon glass of wine on the deck, no blinding sun and cool.

We have just installed it 1 month ago. It sure shades the patio door in the afternoon. The remote is great to operated the awning.

It is a pleasure to have the new awning. We had to install it on the roof so it was a bit more pricey than I had expected but all in all, it is one of the best thing that we put up in the backyard. Great-looking and very easy to use. I am just waiting for the full summer to come so that I can get the full use out of it. As of right now I would recommend this company's product to anyone.

Love it! The guys that came were very nice & explained everything. I needed to put something over my deck because I had a huge Oak tree cut down & the sun was too much. Now, with the SunSetter up things are much cooler. What I would like to know is how can I protect the electric cord from the Winter?

Customer service was great... Installation was neat and clean.

To be fair, because of weather conditions I have not had much of a chance to use the awning. However, the couple of times I did use it I was very pleased. My grandsons installed the awning and apparently did a good job. I purchased a wind sensor for the awning and it doesn't seem to be working.

Replaced our hail-damaged SunSetter awning with a new motorized awning - love it. It works and looks perfect.

The individuals from Tampa Bay Shade were wonderful, from the first visit to the installation. Dave and Travis are great representatives for SunSetter. I love my new SunSetter and it has made a big temperature change in my mobile home. Living in Florida we have great sunshine all year and is nice to now have a shaded patio. Thanks to Dave and Travis and SunSetter for a great awning and service.

I do love the product. It looks like it appeared in samples, etc., which makes me happy. This is the second house I have an awning on. One motorized this time. My only concern (complaint) is that it had to be mounted on the roof due to space limitations. That fact is fine and I knew that going in. However, be careful as when the wind blows and it is in its "cradle," the flap that is on the outer edge really is loud because it hits the metal housing. Here in Texas the wind can be strong and it will literally keep you awake at night. Overall the product is great and as advertised, just a design issue to take into consideration. The awning I have is quite wide so that makes the noise louder.

My wife and I are 100% pleased with the whole experience. When we called for an appointment, we received a return call promptly. The salesman was excellent and helpful. We purchased the awning and it was only a short time before it arrived and was installed within 2 days of arrival. We love it and look forward to enjoying our deck much more.

We had a SunSetter Awning installed last month on our new town home over our deck and we love it. The company that installed the awning did a great job and explained everything. We are now able to use our deck during the afternoons. I would highly recommend having one installed over your deck or patio.

The addition of our new SunSetter awning on our porch allows us to have more space to entertain and enjoy time outdoors. The installation and sales team did a great job. The quality and appearance of the awning works very well with our house, we could not be happier.

My first Sunsetter awning lasted 15 years with virtually no issues until a storm came and the rolling mechanism bent from the weight of the water. With my new Sunsetter awning I added the hard cover which protects the awning from the elements when it's rolled up. I also added the wind sensor which automatically retracts the awning when the wind is too strong and it works beautifully. I'm very pleased with fabric upgrades Sunsetter has made since my original purchase 15 years ago.

I received an offer in the mail to purchase accessories or parts and receive a free deck rug/mat. Since I have a SunSetter awning and needed parts I filled out the form and mailed it along with payment to SunSetter. Well I received the item I purchased but no mat, so I called to find out how it got missed. I was told they had no record of a special offer and I would not get the mat. These people are crooks! I am ripping down my awning and will never purchase from these people again! I will file a complaint with the BBB and put lots of negative comments on the internet. Stay away from SunSetter!!! Not only that, but the ass I spoke to could not care less about me getting swindled!

We bought the motorized model and were happy with it until repairs were needed. We then called the installer, Paul **, and received nothing but the runaround, broken promises, no show or call for appointments and anger from him that we were wrong. Said he was working 14 hours a day and if we didn't like his work to call someone else. Not a person worth dealing with. I would avoid him at all costs.

The other awning outlasted the warranty...don't understand why this fabric had these small cuts. What can be done about this? This is our third awning & love the comfort they bring to our home. Guests love the shade & we appreciate the quick service you always provide. Please respond what you can do about this to help us as you always have.

We are starting our second year with our SunSetter. Ours is 13' X 10', power awning and is excellent in quality. That said, we live in SC KS, where wind above 10 mph is common. We have had three very nice evenings under the awning. Tried many, many more times but auto closer interrupted. Rather it close than get damaged, but if I had it to do over, I would have had permanent structure built. Also be aware the TV ad says $699 or whatever, but mine went to $3,000 quickly. So far, only $1,000 per use.

14 ft. wide 11.9 ft. long motorized w/ hood. I installed brackets and power supply as directed. Needed help lifting awning and cover into place and adjusting pitch adjustment. Everything works fine.

Though the shade is lovely it is very difficult to close. We do not have electricity available at the shade spot, so we had to go with the manual and it takes 2 people to close the shade, 1 at the end holding it up and taking the tension off and 1 at the crank. Not the best for this older couple. Would suggest you have your people let buyers know about this when they are ordering. It would be nice not to have this surprise.

I Love my Awning! My experience was good from the beginning when the owner personally came out to show me different patterns and designs and when the installers came out to install it. It gave a different look to my deck and gave me the shade that I needed. My rating is a 5 star experience!!!

Had one installed at our lake condo, purchased one for our son's home in Florissant, and had one installed on our home this Spring and we LOVE it! All 3 are the remote controlled with installed cover guard. Ours covers the entire deck area and is awesome. Hope you can see in the picture I attached. Thank you and to Hector!

For the second time in my life I purchased a SunSetter Awning. Bang for the buck and great quality. Today's models are easier to handle. Got mine extended right now!

I wish someone had explained that if you go through the rep you do not pay as much on the installation. Also no one advised me that the awning is extremely noisy and you would not want to wind it in late at night for fear it would wake the neighbors. Also my husband has to do it as it is too hard for me.

I found myself in a home without overhanging eaves for the very first time (in 80 years) and I ordered a SunSetter just for practicality. It is ideal and so much more than I had hoped for. It is attractive and more than functional. My home stays cool on the hottest of days. And the bonus was the delightful young man who owns the company that installed it. Thoroughly professional and a joy to know.

Very satisfied with product. Very highly satisfied with dealer & installer "Garage Door Service & Repair of the Treasure Coast". Owner & installer: Greg **.

We received our new awning and the directions and video were so helpful and made installation very easy. We love having the shade in the evening and being able to sit on our deck in the evening and not be blinded by the sun.

The first installation didn't work out due to the distance to a plug-in. We hired an electrician to install a new plug-in under the eves. The installer returned without cost and was able to hide all the apparatus and wires from view. The SunSetter performed to our expectations since we have had some 87 degree days by the pool.

Was a great experience from start to finish.

We asked for a 7 foot crank wand and received a 4 foot wand. Now we have to climb on a ladder every time we want to use the awning. This a hassle, is unsafe. Please exchange the wand. WE NEED A SEVEN FOOT WAND PLEASE.

I have only had my SunSetter awning a few weeks, and already my girlfriend and I are enjoying it very much. Your representative suggested a motorized awning, and although I had planned on using a hand crank, I am very pleased I followed through with his suggestion. The east of opening and closing the awning is fabulous. I have enjoyed a gentle rain under the awning and am already enjoying and using my deck during the heat of the day. This is a great product, and I am very pleased.

My wife is a fair skinned Redhead, and we weren't using our deck, hardly at all. It sets directly in the sunshine which is fine for me, I have olive skin. But my wife, Debbie, loses the skin on her nose and ears if subjected to sunlight for even a short period. So, we checked out buying an awning. After being turned off by trying to buy an awning from a few other manufacturers and stores, we answered to a SunSetter promotion. The information form was simple and the entire process was consumer friendly. Even the installation was a breeze. I would recommend a SunSetter Awnings for anyone.

The installation went fairly well. The instructions had a few misleading sections which caused us to have to take the awning fabric back off turn it over. We followed the instructions but they were wrong for this step. Some other instructions not as clear as I would have liked and took a little more figuring than it should. All in all my wife and I who are both senior citizens and handy with tools were able to put it up with an occasional extra hand from our neighbor. Only real disappointment is this wall faces south and the awning is hard to position to block early and late day sun very well. We put it up on a nice day in March and this is only April in northeast Ohio so we have only had a few day to use it so far.

We love our SunSetter Awning. It is really a beautiful addition to our home. We have a large patio & we have 2 awnings over the patio. It will keep our house much cooler this summer. The man that installed the awning (George) was very nice & answered all questions.

Very satisfied with this SunSetter product.

Received my awning and just what they told me. It took about 2 hours to install. Came out perfect. The product is top quality and the company is top rate.

Very happy with our purchase.

I had this awning installed for me. The people were very professional and had it up in about 1 1/2 hours (hung under eaves). They suggested moving it 4 feet from my old one to better shade the sitting area. It works great! The wind sensor is invaluable. Great quality and workmanship!

This is the second SunSetter Awning my husband and I have purchased for different houses. I don't think I can give a higher recommendation! They make all the difference in the world. Thanks!

Our contractor showed up and within 2 hours it was up and running. We got the wind system so when it blows hard will retract. This is very important so that the wind doesn't destroy the awning. When the sun is bright just hit the button and it opens up and keeps the sun off from you. Will be very enjoyable when the summer hits and parties start.

It was great. I love my SunSetter.

We are very happy with our SunSetter. It does everything we expected.

We love our awning! When we bought our house about 8 years ago it had a 20 year old SunSetter awning over the deck that still worked great! But due to a storm one night with extremely high winds 90-100 mph it was ruined. We waited about 3 years before we bought our new awning and boy did we miss it! Our new awning is awesome and so easy to use. We originally wanted the motorized model but due to lack of enough hanging space we had to pick the unmotorized model. It really keeps our kitchen much cooler and saves on air conditioning plus I cannot be in the sun for long periods and now because of our SunSetter awning purchase I can enjoy my deck all day long. They have improved the design since our last one and it's so easy to use and looks amazing on our home.

So far seems great and everything we were hoping for! Now we just need the weather to get better so we can enjoy it daily! Dave ** did an excellent job installing the Awning and the extras we purchased!

The problem was resolved. It could have been made easier but everything worked out in the end. Some staff was very good while others were like talking to a wall. I will add more when we get the fabric installed.

It's useless as it will not "tilt" and the hottest hours of the sun come right under, REGARDLESS of whether you're n/s or e/w... I needed two more and bought some adjustable umbrellas instead - not as jazzy, but they WORK unlike this useless paperweight.

March 1, 2016 - Contacted SunSetter Support regarding the Oasis Product Motor would close but not open. Yvonne worked with me to troubleshoot the problem and asked that I call back as it was 8 pm and there were no second level staff available to help. April 4, 2016 - Called back and spoke with Jennifer and was asked if it clicks when I open of which I indicated it did. She said the motor was no good (even though it will close with the remote) and I could pay $400 for a new motor. After some discussion the price went to $265. I was told on both occasions that the motor model was replaced in 2013 (Product purchased June 2012) because of a redesign as elderly customers safety was a concern as they would need to get on a ladder to reset the two switches on the motor itself.

I bought a standing Awning from SunSetter salesperson Mr. Frank ** last year. He did not set it up correctly. I have been calling him since last year to fix it, but he has not yet sent anybody to fix my Awning. This is not good customer service. Could you please tell him to fix my Awning.

I've had my remote-controlled SunSetter for a year, and apparently purchased one smaller than I needed for my expected outcome. It is 10' by 10' and too small to provide needed shade to enjoy the deck. I was told that was what most people purchased with a deck my size. But, considering the $2600 price tag, I regret not purchasing a larger one or not purchasing one at all. Looks cool... but inadequate. The ads for the bargain prices are misleading, and I regret not having one scratch built.

Money well spent!!! It seems like a extra addition to a house. A room almost you can relax even @ night. The led light that you can install looks awesome but too much wires showing with this big oversize converter. Not something I would recommend. There are many websites out there that you can buy led strips for lighting. Smaller and much better as it goes for wires. All you need is little bit of understanding how to hook it up. That's all. That's what I did. But as it goes for the actual awning money well spent and when I say this is understatement!!!

Very professional, done in couple of hours. We had a deck awning, covers most of our back porch. Very satisfied with the salesperson and installation.

We purchased our awning last year and we love it. The contractor who is a SunSetter dealer installed it in less than two hours and we were sitting under it when they finished. I would highly recommend spending the extra money to get the remote control, it is so easy to operate. Since we live in a raised ranch house we also purchased the aluminum cover to keep the awning clean and dry.

New replacement awning arrived on time. Installation was as easy (or easier) than the original unit. Purchased and installed three Rain Away Arches for this new awning. These are a huge improvement to stabilize awning on windy and rainy days. New fabric burgundy stripe color looks great as old awning was fading from the intense Florida sun and UV rays. Very pleased with all aspects of the purchase and installation.

Upgraded from manually operated to motorized model. Purchased LED lights that mount on arms also. Love being able to operate awning and lighting with a remote control while indoors when needed. LED lights mounted easily but cables to the box are much longer than needed and had to run them back and forth behind awning mounting bar to hide them and also would have preferred them in amber instead of white.

We ordered our awning (our second SunSetter Vista) during winter to take advantage of a sale price. We planned to store it until spring in order to install it during reasonable weather. When it arrived we discovered that we were required to respond with any damage that it might have suffered during shipping long before we will be able to install it or open its package. Bummer! Also, in spite of our ordering the extra "insurance" we discovered that what it covers is much less than the original literature implied. We thorough enjoyed our previous Vista, but this is likely our last from SunSetter.

The SunSetter Awning is great. I love it when there is full sun and it cools the space beneath the awning. My salesperson convinced me to purchase the wind sensor. Wonderful product. The wind in Texas can come up quickly and I love that my sensor closes the awning when the wind get high and does not damage my SunSetter.

When I originally looked into ordering the awning, I was not planning to do anything extra, to keep costs down. I am so glad that I listened to the professional that came out to my house. The lighting is great and I have found that we use that feature almost as much as we use the awning for its shade. The combination has created a well-used living space much of the year. We love being able to eat outside or just hang out together in a space that was otherwise too hot or dark to enjoy. Best of all, it retracts in when not in use, allowing sunshine to stream inside during the winter, as compared to a porch, which would have left the house much darker year round. Great investment!

Love the wind sensor component!

We love our awning! Getting the in-home estimate and installation were a breeze. Very courteous and professional estimator who also handled the installation.

Our SunSetter awning is now one year old. We live in NE Florida so the sun can get pretty hot. The humidity is high. Our awning is going strong with no issues. We opened it a few times over the winter months to check it. No mildew, no creases from staying rolled up. It's now being used daily again and we love it. Well worth the $$$ to purchase and relatively easy to install. Maintenance has been zero to this point.

We purchased the awning at the beginning of the summer, had excellent service from a helpful and informed representative of the local distributor and enjoyed the awning for the rest of the summer and fall. It makes a sun-exposed section of our house (our new deck) tolerable and useful throughout the day. It is aesthetically consistent with our house and surrounds and really makes our property more comfortable, functional and practical.

I have wanted a SunSetter Awning since we bought our home many years ago. Well we finally purchased it last summer. It is by far one of the best improvements we've ever made to our home. It is everything I thought it would be & more! I highly recommend it to anyone.

I had a 14-foot SunSetter awning professionally installed almost one year ago. It works and looks great. No problems with it at all so far. It is a lifesaver on hot, sunny days. So happy with it. I would get another again without hesitation.

19 foot Sunsetter - Great awning and it covers our deck. Just push a button to use it.

I had a great experience with SunSetter Awnings and will definitely use them again in the near future. Highly recommendable.

We purchased and received our SunSetter Awning late last year. It was already getting quite cold when we got the awning but maybe used it one time. We have a large deck door and a large window facing the west on our house. This makes for a very warm living room and dining room. Not to mention the bright sun shining in the house in the evenings. We purchased the awning with the electric motor for convenience, but now we can see that we would have it no other way. The awning will definitely keep our living space cooler and we look forward to entertaining on our deck during the day. We have young children and we plan on letting them play on the deck all summer rain and shine. Protection from UV and from the rain. We love our awning!!

Purchased last spring and it has already paid for itself. Everyone loves it and wants one. Looking forward to this year. We used this in March, can you believe that? Party in driveway.

The awning itself is great. However, our patio is on the south side of the house. So as the sun comes up in the east and down in the west, the awning doesn't really help shade anything. Only when the sun is directly above, do we actually get full shade. I had to order a side shade to help, but it's still disappointing. So before ordering, keep that in mind. If I had realized it sooner, I would not have ordered it.

We have had a manual 20' awning for at least 12 years and gave it to our son then we replaced it with a new mortised one of same design. We love the convenience and ease of this awning. Now that the big shade tree is gone we will use this awning even more. Recommend installing one for yourself if you enjoy the outdoors but not the blazing sun.

I love my Sunsetter awning. It really blocks sun from coming in to my window. Makes house cooler and my furniture and rugs will not fade. The men put it up in no time. We had it in a timely manner. I could not wait till it was up.

We really like our Oasis. I wish I had been able to get the motorized version, but available power was an issue for us. It cranks just a bit hard for this old lady with shoulder problems and that is the only negative for us! Provides shade just where we need it. Very sturdy in strong winds when it is closed. We have not had it open during an unexpected weather event. I would buy another one just like it again. Recommended to others!

I wanted a awning that you reduce the sun on my deck. It needed to be easy for me to use. I am an older woman with health issues. It is easy to take up and down. I just push a button. The installation took a few hours. The installers were polite and answer all my many questions. They cleaned up all the debris. I would recommend the SunSetter to anyone. As a matter of fact, I have.

My wife Pat is so pleased with the Awning. She regularly elects to give up the comfort of Air Conditioning at any hour of the day to enjoy the ambiance that her Awning provides. The only regret that we have is that we did not purchase a longer Awning, at least a 20 footer.

Very satisfied with awning and installer, but I was supposed to get a cover for it and I didn't. I would and have recommended you.

After having two enormous pine trees come down on our house three years ago, the sun blazed down on our once-shady deck. Within three weeks from my initial phone call, the awning was installed. We are pleased with the service as well as the quality/appearance of the awning. We bought new furniture and a big outdoor television for our new space. It's like having an additional living room in the summertime.

1st year not yet complete. Stored away for winter. Punch up for review at end of summer at this waterfront home with the third floor deck awning. Wind may be an issue.

Before SunSetter patio was always very hot and not a useful space as long as the sun was up. Since installation patio is useful. Many neighbors have commented on how attractive the SunSetter looks.

It makes our patio usable spring, summer and fall. I really like the wind sensor. It saved the awning several times when we were away last year.

I'm a single 72 year old female. For me, my 14 ft awning is difficult to roll up and down if an unexpected wind or storm comes up. Have to go from side to side several times because lower arm supports keep hitting wall. It's also difficult to remove the heavy rain guards. It's no fun being on a step ladder in the rain and wind. It's a beautiful awning, but it doesn't keep my patio chairs dry. For me, it was an unwise purchase.

I should have gotten one a couple of feet wider. But when I had a problem with the remote control, your rep was prompt and helped me solve the problem. My big complaint is seeing the commercials telling me I can now get a $200 discount, and that I could get an awning for $700. You can imagine my consternation at having paid $3000 for mine. That is a very large difference and one I could not really afford. So that makes me very unhappy!

I really love my new awning from SunSetter! In fact, I may buy another one for the lower level of my home to use this year. It was a great investment and it's like adding another room to the house. Great idea and great product!! Thanks again and out I go to enjoy my deck!

I bought the SunSetter awning for my summer place. It took a couple of hours to put it up, but it was not hard if you follow the directions. The times that I have used it I love it.

I love my awning. The local salesman and the installation was very professional. Best purchase of the year.

Last spring, we had a SunSetter awning installed on our patio and spent a little extra to have the electric remote control and the metal cover installed. It is well worth the extra money for the remote and cover. The awning has really made our patio more usable during the hot summer months and we can enjoy it even in the rain. In early fall, we hosed it off and let it dry completely before rolling it up into the cover and when we opened it this spring it was like new. This is probably the best thing we have done for our outdoor living space and we couldn't be happier with the product or the local dealer and his installation. We wish we had done this a few years ago when we first looked at them.

This winter the wind must have pulled awning out of protective hood and it ripped. I called installer and he came right over and put bungee cords on it to keep from flapping, and said he would report it and when weather warmer would report problem. Did he? He said it is under warranty. He to take it down when weather warmer. Otherwise I love it.

The awning works well and I was impressed with the installation/sale team.

I have been a Costco member for 11 years. I have cancelled my membership. Here is why: I bought a SunSetter brand motorized awning (18 foot wide) from Costco to cover approximately half of my patio. Upon receipt of the shipment, I noticed the packaging was damaged. Upon opening the container we noticed that the awning had some scratches and dents in the frame. I called Costco and the store manager told me to contact SunSetter. SunSetter said they would send me a replacement arm for the arm that was scratched and dented. It has been over 3 months and I have not received the new arm. SunSetter now claims that I should have written on the bill of lading (I don't even know what that is) that the container was damaged and that is why they have not and will not ship the arm. How would I know to do that as it was not included in their email instructions received when the awning shipped?

Purchased a 20 foot motorized XL 'Pro Model' via a certified dealer to whom SunSetter referred me. Went top of the line including LEDs, wind sensor, protective hood, patio lights and all weather warranty which is a good thing because it ripped in less than a year. I've received the new awning but I'm being told it doesn't cover the installation for which I must pay. So, basically because of their junk product I'm out an additional $300-$400. Interestingly, prior to purchasing the awning I spoke with a competitor who warned me of SunSetter lack of quality but I didn't heed their advice. Never again.

I worked with Alan, a sales representative, who told me we could get an awning over our table in the back of the building I work in. He took measurements of the area and the wall next to the table then we received a "custom awning". The awning we received was too short and did not clear the wall that he took measurements of. We can't return it because it is custom even though he was the one who took inaccurate measurements. We paid them $1629 and now we will likely have to pay more to lift this awning up. It is so disappointing and I wish I had read the reviews of this company before I had purchased this.

My deck can get real sunny during the day so I checked these out when Costco was selling them. I was a little suspect at first but I know Costco never purposely sells me bad products so I went with it. Overall it's a great product and while not quite as good as a covered or screened in porch it costs only a fraction. It was easy to install (I hired someone but they told me it was easy) and it works great everyday. I leave my sunglasses inside and enjoy my back yard so much more.

We were very satisfied with our awning, wanted to have it a long time. The first fabric lasted years, we ordered our second fabric replacement 5-6 years later when a screen installer accidentally fell through and tore the other fabric. We also had 4 rain way arches, screen room, etc. We have been happy with our awning (except for the difficulty of installing and the way you have to install new fabric). We were promised a lifetime of great coverage and wanted to replace the fabric again, but now sun setter does not support the awning we have and Sunsetter has been schilling us to replace our awning, for a discount of course (not much), as they will no longer support it. Since we need new fabric, and they no longer provide it, we are very unhappy with that as now that we need new fabric, we cannot get it. BAD FORM SUNSETTER!

We bought a 16 ft. SunSetter oasis awning and protective cover in 2012. Stitching began to fall apart in 2014 and awning collapsed totally in Spring of this year. Complained to SunSetter, who said awnings normally last 20 years and it was our fault for leaving it out is the bad weather! (16 ft. long, with a protective cover all winter.) Bought a new cover, couldn't fit it because an arm had broken when the awning collapsed. Called SunSetter, again told it was our own fault for leaving it outside. Called Costco, who immediately offered a full refund. The next day SunSetter offered a free replacement (after they found out about the Costco refund offer). No surprise, we refused.

Sunsetter finally repaired our awnings.

First of all, the advertisement for this particular awning for someone 75 years old is misleading. I expected the cost of installation which was a total of 10 hours with a licensed contractor and a helper. It costs more than the awning. Secondly, for me to operate is totally impossible. To change any of the positions of the posts or braces is almost back breaking. It is a waste of money and sadly I had to have it rolled up and never to be used. They even sent me the wrong color. I hope every elderly homeowner never buys any awning unless it is motorized. Stay away from SunSetter.

I have read a number of complaints about SunSetter and their awning products. I have had exactly the opposite experience and wish to balance it out with some praise. I installed our 18' SunSetter awning in the early summer of 2012, so it's a little more than 3 years old. I had 2 men help me lifting it onto the brackets, but otherwise I installed it myself. I planned its installation, after I determined the correct size, and I installed the electrical outlet so that it would be convenient to plug in the awning's motor.

Well as a SunSetter owner, we purchased and took care of the installation which was done with the help of some friends. First season, wire came off from the motor and after many call and tons of run around, SunSetter did absolutely nothing... Awning still up on the wall useless, no power to open and close it. No good co. to deal with. No support of any kind. They should stay behind their product and offer some service after sale. Do not recommend SunSetter.

We had Early Times SunSetter out of Elmhurst, Illinois come out and measure and give us a quote for a double patio window. We wanted this so the Sun did not come in and scorch our new floors. We paid over $3000 for this Sunsetter. By 1:30pm we have complete afternoon sun covering one of the patio doors. It would be literally no difference if we had no awning at all. They completely mis-measured for our home and over-sold their product.