Sundance Spas Reviews

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About Sundance Spas

Sundance Spas offers a variety of hot tubs in its 680, 780, 880 and 980 series. Customers can select the trim color on the spa itself and choose a coordinating cover. Other factory upgrades include the Bluewave spa stereo system and EcoWrap insulation. Sundance Spas sends trained technicians for installation, and the company can work with you to design your outdoor space.

Pros
  • Customizable trim and shell cover
  • Free test soaks
  • All models include a cover
Cons
  • Water circulation issues
  • No pricing online

Helpful Reviews

Sonoma, CA
Verified purchase
I bought my Cameo in 2004. The first few months I had issues with the electronics and my local dealer came out each time and replaced what he thought was the problem. Finally the ...

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Playa Del Rey, CA
Verified purchase
My Sundance spa is by far the worse purchase I have ever made. I have used the spa 15 times the first 2 years I owned it and had it professionally maintained. Both pumps and the l...

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About Sundance Spas

Sundance Spas are popular with people who have back and joint pain because the jets are positioned to reach pressure points. The tubs provide a variety of hydrotherapy combinations, including deep tissue massage jets, muscle release jets, pressure point jets and relaxation jets. All models come with built-in, energy-efficient heaters, and you can choose factory-upgraded EcoWrap insulation on select models to help the tub retain its heat in cold climates.

Sundance Spas hot tubs feature waterfalls, LED lighting and the CLEARRAY UV-C water management system on most models. The company's hot tubs also come with a tool-free access door, exterior indicator light, digital control panel and smartphone app, SmartTub. Intelligent control panels allow you to regulate energy efficiency or lock the spa. Sundance Spas also offers synthetic wood steps to accompany your hot tub.

Sundance Spas prices

Starting costs for entry-level Sundance Spas models range from $4,000 to $7,999. Midlevel spas from Sundance cost from $8,000 to $11,999, and premium models cost between $12,000 and $15,000. Luxury models typically go for $16,000 or higher. Sundance Spas dealers in your area can provide an accurate price estimate for the model and features you want.

Financing is available for as low as $50 per month on certain models for qualified customers. If you have a hot tub you plan to use as a trade-in, Sundance gives you a quote on its value if you fill out a form on the company's website.

Sundance Spas hot tub models

All Sundance Spas models come with a footwell, and most include multiple adjustable jets. Some of the most popular Sundance models include the Optima, Cameo, Chelsee and Altamar.

  • Sundance Optima: The Optima has more massage therapy jets for the neck and shoulders than any other model in the 880 series. This model seats up to seven adults and comes standard with Fluidix jets. The Optima comes with several extras, including the MicroClean Ultra Filtration system, lighted grab bars, aromatherapy jets and a variety of seat options.
  • Sundance Cameo: The Sundance Cameo's seating options include the deep-immersion Accu-Ssage seat and the Intelli-Jet seat. An asymmetrical foot dome is tucked into the corner, and the Cameo also comes with an illuminated grab bar and aromatherapy jets. Customers can choose to add optional SunSide cabinetry with corner lighting and an illuminated status indicator.
  • Sundance Chelsee: The Chelsee offers the widest variety of specialized seats in the 780 series. The model seats up to seven adults and includes the SMT seat for neck and shoulder comfort and the Accu-Pressure seat for a deep tissue massage. Its Fluidix jets can be adjusted for high or low impact. The Chelsee also features optional upgrades such as an LED-illuminated control panel and the Sundance SmartTub system.
  • Sundance Altamar: The Altamar offers varied seating for up to six adults and comes standard with a Swedish massage lounge seat. Notable Altamar features include multicolor LED lighting, an AquaTerrace waterfall, illuminated grab bars, air-only aromatherapy jets and optional SunSide cabinetry with corner lighting and an illuminated status indicator.

Sundance Spas' warranty

Each Sundance Spas series comes with a warranty that covers the shell, cabinets, plumbing, equipment, controls, components, parts and accessories. The Sundance Spas warranty also protects against water loss caused by defects in the shell for five to 10 years, depending on the model you purchase.

Sundance Spas FAQ

How long does a Sundance spa last?

Sundance Spas can last up to 20 years if properly maintained. Sundance Spas come with a warranty that covers five years on parts and labor and 10 years on the shell.

How long does it take to heat a Sundance spa?

A Sundance hot tub can take anywhere from four to eight hours to heat, depending on outside temperature and the location of the spa. Sundance Spas offers factory-upgrade EcoWrap insulation to help its hot tubs heat faster and maintain their temperature in colder climates.

What is Sundance Spas' CLEARRAY water management?

Sundance Spas’ patented CLEARRAY water management system uses UV-C technology to neutralize 99.9% of waterborne pathogens. You can also order the CLEARRAY PROTECT automatic oxidizer installed from the factory or as an aftermarket kit. The oxidizer works with the filtration system to reduce the time you spend on water care.

How do you winterize a Sundance hot tub?

If you are not planning to use your Sundance hot tub during the winter, you should take steps to prevent it from being damaged. Sundance Spas come with a patented quick drain feature that makes emptying the tub simple. Unplug the unit (or disable the electric circuit that powers it), drain the water, flush the water lines, clean the surfaces, remove the filters, clean the cover and position it securely. It’s essential to remove all the water so no ice forms in the hot tub.

Do Sundance Spas come with a warranty?

All Sundance Spas come with a warranty that varies by model. In general, parts and labor are covered for five years, and the shell is covered against water loss for 10 years. Plumbing, jets, cabinets, equipment and controls are covered for one to two years, and the SmartTub system, audio components and water purification systems are covered for one year. Register your spa when you buy it to take advantage of these benefits.

Still have questions?

Are Sundance Spas worth it?

Sundance Spas offers a wide range of hot tubs for consumers who are looking for a variety of options. Each series features several models with a variety of seating and jet options along with a selection of trim colors. If you’re the type of shopper who likes to try before you buy, Sundance Spas dealers can arrange a free soak test on many models. If you’re looking for energy efficiency with large seating capacity, Sundance Spas’ more spacious models deliver what you need.

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Sundance Spas Reviews

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    Page 1 Reviews 0 - 10
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    Customer ServiceCoveragePunctuality & SpeedMaintenance

    Reviewed May 22, 2026

    I have no problem with the performance of my Sundance spa, but their customer service stinks badly. After less than one year, the Sundance-issued spa cover deteriorated with the nylon fabric shredding in many places. The was no evidence of mold, mildew, or abrasions - just normal use in the usual environment of a spa cover, heat and moisture. I provided a description and photos to my spa dealer who proceeded to go three rounds with the Sundance warranty department. Sundance decided to not honor the warranty due to lack of evidence to claim a manufacturing defect. Sure, the sewing of the cover fabric did not show defects, but the materials used to manufacture the spa cover were underperforming, not appropriate for this application. My dealer was not able to convince Sundance to honor the warranty.

    I directly called Sundance Spas, they acknowledged they received and denied my complaint and said the warranty department would call. Six days later I did not receive that call so I called Sundance Spas again. This time I was told they do not speak directly with consumers, only dealers - have a nice day! I will never again purchase a Sundance spa. I wish I had researched their history of warranty denials before this purchase.

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    CoverageMaintenanceStaff

    Reviewed May 20, 2026

    Bought a new Sundance Spa and for 2 years the tub has been defective. We have fought for 2 years trying to get it fixed and the problem never went away. can even use the spa. The company refuses to fix or replace the unit. They do nothing to help and do not care. We are stuck with a 17000.00 useless unit. would never buy from Sundance. The unit was a last year model on the showroom floor. Water from factory left in unit grew several types of mold. We have had professionals clean and drain many times, 2 years and still can't get rid of contaminants.

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      Customer ServiceCoverageRefunds & PayoutsMaintenanceStaffBilling

      Reviewed May 18, 2026

      We purchased our Sundance Cameo hot tub from Royal Pools and Spa in New Hampton NY in Nov 23’ and we were originally thrilled. The hot tub, when working, was amazing. However, in the 2 yrs we’ve had the hot tub, we have had to have customer service come to repair/replace the heat flow valve 3 times! Putting it out of order for at least a week each time. Thank goodness it has been under warranty- but it’s very concerning seeing we’ve paid top dollar- approx $16,000 for a hot tub that needs this much repair.

      Now, after the third repair, the lights have stopped working and they are no longer under #Warranty. The dealer that I purchased the hot tub from suggested I call Sundance and ask them if they would grant authorization to pay for the repair since there’s been so many hardships with the hot tub. So I called Sundance to ask them if they would authorize payment to repair the lights, but they callously responded absolutely not. It is so sad to see a company that is supposed to be so high-end and “supposed” to have such good customer service, not honor their product and try to do the right thing and pay for the repair. Especially seeing that our hot tub has been out of service so many times. Their customer service was downright rude and would not even engage in conversation, cutting me off saying have a good day and hung up. I will NEVER refer Sundance to any of my friends and family after such HORRIBLE CUSTOMER SERVICE! $16,000!!! Just terrible.

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      Customer ServiceCoverage

      Reviewed April 12, 2026

      My Sundance spa is by far the worse purchase I have ever made. I have used the spa 15 times the first 2 years I owned it and had it professionally maintained. Both pumps and the lighting system had to be replaced, The factor spa cover dis crumbling and the front casing is warping. The only thing worse than a Sundance product is their customer service.

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      CoverageTechMaintenance

      Reviewed Sept. 19, 2025

      I bought my Cameo in 2004. The first few months I had issues with the electronics and my local dealer came out each time and replaced what he thought was the problem. Finally the third time was the charm when he replaced the main board and since then, never a problem. In 21 years I replaced the heater (last year), a flow valve replaced the pillows and cover; that's it!

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      Customer Service

      Reviewed Aug. 14, 2025

      Piece of Crap! Missing jets when delivered. Spouting water 4 feet high from a flow regulator ( they cut the tubing so short during production so was not threaded properly). Weeks to get someone here (purchased @ NES in SAME TOWN for service reasons). Serviced three times in the first three months The pump goes three months after warranty up and cabinet is falling apart. Contacted New England Spas & Sundance re: cabinet. Never heard back. The cheesy fiber board casing won’t hold screws so casing is falling off (pictured) no return call. Piece of crap. SO sorry I purchased Sundance Edison. $2000.00 less than 3 years out for a pump. Weeks in the winter to get it serviced (we were told to put a space heater out near the snowbank too). Pics @ 3 years old. No return Call. Beauty isn’t is she?

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      MaintenanceStaff

      Reviewed July 8, 2025

      This is the most difficult spa I have ever used. The spa did not come with an owner’s manual which was a concern from the start. I was able to locate one online but it was not helpful at all. We have had the spa for a week and we have had to do a hard reset four times because we have had issues with the internal lights, the external lights, the jets, and the heat settings. Each time we had an issue we consulted the users manual and the steps listed did not resolve the issue. Most recently the spa would not increase temperature. We followed the instructions to for setting temp and for temp settings but the steps listed in the manual did not resolve the issue. We now have a spa that will only heat to 98 and we cannot adjust it. Maybe we bought a defective unit but regardless this spa’s functionality is extremely poor.

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      Customer Service

      Reviewed May 27, 2025

      Purchased a new Sundance hot tub (at least it was a new clearance item) on Nov. 1 2023. Now on May 25 2025 the jet pump is making loud noise and I am told dealer did not register my hot tub??? And dealer went out of business!!! And outside service for any warranty repairs has a $150 service call fee each time he comes out!!

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      Customer ServicePricePunctuality & SpeedRefunds & PayoutsBillingRates

      Reviewed Jan. 29, 2025

      I would not recommend a Sundance spa to anyone. My spa is just one year old and I’ve waited over a month for a replacement heating element. I was told that the issue is because the spa is so new??? The local Sundance service co. couldn’t/wouldn’t verify my warranty on file with Sundance and required a credit card to charge the $295 for a tech to come out and verify that the spa is not heating up. Even after I sent them the warranty card they didn’t refund me and I had to call them and ask for the fee to be refunded because my spa is under warranty. My experience is that they are glad to sell to you, but they have zero interest in supporting their product. I bought my spa to enjoy it and now it’s just another headache.

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      Customer ServicePunctuality & Speed

      Reviewed Jan. 2, 2025

      I have a year old Sundance spa. Paid 10 thousand. The circulation pump is locked up and the weather is freezing out. It has been 9 days since I contacted the ONLY repair company in Ohio. All Seasons Spa. Hilliard Ohio. The unit was purchased there. After the 9 days I finally talked to the service guy. I am being told it will be another 8 or 9 days to come out. They tell me to get a space heater and put it in the cabinet to keep it from freezing up. FOR 8 or so days till they can get here. So after spending all that money just one year ago I have to run an electric space heater outside for over a week. DO NOT PURCHASE SUNDANCE PRODUCTS> Service is next to impossible. Also called the factory. After being on hold for 45 minutes I was told by a young kid to put a space heater in my tub. Then he made sure that I knew that there is only one repair company in Ohio and I have to wait for them to get here sometime. OMG totally ridiculous

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      Sundance Spas Company Information

      Company Name:
      Sundance Spas
      Year Founded:
      1979
      Address:
      14525 Monte Vista Ave.
      City:
      Chino
      State/Province:
      CA
      Postal Code:
      91710
      Country:
      United States
      Website:
      www.sundancespas.com