Sundance Spas Reviews

I have no problem with the performance of my Sundance spa, but their customer service stinks badly. After less than one year, the Sundance-issued spa cover deteriorated with the nylon fabric shredding in many places. The was no evidence of mold, mildew, or abrasions - just normal use in the usual environment of a spa cover, heat and moisture. I provided a description and photos to my spa dealer who proceeded to go three rounds with the Sundance warranty department. Sundance decided to not honor the warranty due to lack of evidence to claim a manufacturing defect. Sure, the sewing of the cover fabric did not show defects, but the materials used to manufacture the spa cover were underperforming, not appropriate for this application. My dealer was not able to convince Sundance to honor the warranty.

Bought a new Sundance Spa and for 2 years the tub has been defective. We have fought for 2 years trying to get it fixed and the problem never went away. can even use the spa. The company refuses to fix or replace the unit. They do nothing to help and do not care. We are stuck with a 17000.00 useless unit. would never buy from Sundance. The unit was a last year model on the showroom floor. Water from factory left in unit grew several types of mold. We have had professionals clean and drain many times, 2 years and still can't get rid of contaminants.

We purchased our Sundance Cameo hot tub from Royal Pools and Spa in New Hampton NY in Nov 23’ and we were originally thrilled. The hot tub, when working, was amazing. However, in the 2 yrs we’ve had the hot tub, we have had to have customer service come to repair/replace the heat flow valve 3 times! Putting it out of order for at least a week each time. Thank goodness it has been under warranty- but it’s very concerning seeing we’ve paid top dollar- approx $16,000 for a hot tub that needs this much repair.

My Sundance spa is by far the worse purchase I have ever made. I have used the spa 15 times the first 2 years I owned it and had it professionally maintained. Both pumps and the lighting system had to be replaced, The factor spa cover dis crumbling and the front casing is warping. The only thing worse than a Sundance product is their customer service.

I bought my Cameo in 2004. The first few months I had issues with the electronics and my local dealer came out each time and replaced what he thought was the problem. Finally the third time was the charm when he replaced the main board and since then, never a problem. In 21 years I replaced the heater (last year), a flow valve replaced the pillows and cover; that's it!

Piece of Crap! Missing jets when delivered. Spouting water 4 feet high from a flow regulator ( they cut the tubing so short during production so was not threaded properly). Weeks to get someone here (purchased @ NES in SAME TOWN for service reasons). Serviced three times in the first three months The pump goes three months after warranty up and cabinet is falling apart. Contacted New England Spas & Sundance re: cabinet. Never heard back. The cheesy fiber board casing won’t hold screws so casing is falling off (pictured) no return call. Piece of crap. SO sorry I purchased Sundance Edison. $2000.00 less than 3 years out for a pump. Weeks in the winter to get it serviced (we were told to put a space heater out near the snowbank too). Pics @ 3 years old. No return Call. Beauty isn’t is she?

This is the most difficult spa I have ever used. The spa did not come with an owner’s manual which was a concern from the start. I was able to locate one online but it was not helpful at all. We have had the spa for a week and we have had to do a hard reset four times because we have had issues with the internal lights, the external lights, the jets, and the heat settings. Each time we had an issue we consulted the users manual and the steps listed did not resolve the issue. Most recently the spa would not increase temperature. We followed the instructions to for setting temp and for temp settings but the steps listed in the manual did not resolve the issue. We now have a spa that will only heat to 98 and we cannot adjust it. Maybe we bought a defective unit but regardless this spa’s functionality is extremely poor.

Purchased a new Sundance hot tub (at least it was a new clearance item) on Nov. 1 2023. Now on May 25 2025 the jet pump is making loud noise and I am told dealer did not register my hot tub??? And dealer went out of business!!! And outside service for any warranty repairs has a $150 service call fee each time he comes out!!

I would not recommend a Sundance spa to anyone. My spa is just one year old and I’ve waited over a month for a replacement heating element. I was told that the issue is because the spa is so new??? The local Sundance service co. couldn’t/wouldn’t verify my warranty on file with Sundance and required a credit card to charge the $295 for a tech to come out and verify that the spa is not heating up. Even after I sent them the warranty card they didn’t refund me and I had to call them and ask for the fee to be refunded because my spa is under warranty. My experience is that they are glad to sell to you, but they have zero interest in supporting their product. I bought my spa to enjoy it and now it’s just another headache.

I have a year old Sundance spa. Paid 10 thousand. The circulation pump is locked up and the weather is freezing out. It has been 9 days since I contacted the ONLY repair company in Ohio. All Seasons Spa. Hilliard Ohio. The unit was purchased there. After the 9 days I finally talked to the service guy. I am being told it will be another 8 or 9 days to come out. They tell me to get a space heater and put it in the cabinet to keep it from freezing up. FOR 8 or so days till they can get here. So after spending all that money just one year ago I have to run an electric space heater outside for over a week. DO NOT PURCHASE SUNDANCE PRODUCTS> Service is next to impossible. Also called the factory. After being on hold for 45 minutes I was told by a young kid to put a space heater in my tub. Then he made sure that I knew that there is only one repair company in Ohio and I have to wait for them to get here sometime. OMG totally ridiculous