Sundance Spas

I have replaced the control panel board TWICE in only FIVE years at a cost of over $1,000 each time. When asked Sundance says sorry only guaranteed 6 months each time. Sundance further chimed in "things just aren't made like they used to be so they wear out faster" Gee really? But your prices have more than tripled!!! Going to the junkyard now. Don't buy Sundance.

Like so many companies in the Cancel Culture, Sundance Spas is suffering a shortage of parts but they are making it worse by hiding behind a STONE WALL of silence, slow response times, no answers in place of best estimates and their management hiding behind their poorly supported "customer service staff". Daisy won't help, Gina hangs up on you and Sandra ** won't return calls on the days she promises to do so. Regina ** just hides.

I ordered nonwarranty parts from this manufacturer's distributor almost a year ago and have yet to receive them. The manufacturer customer service department said they would intervene on my behalf to help facilitate the order. Almost a year later I still have no parts, the manufacturer and the distributor will not respond to my inquiries and now I have a warranty issue. I have repeatedly called the distributor to set up an appointment which they make and then do not show up. I have emailed the manufacturer regarding this and have received no reply. Horrible customer service from the manufacturer and their distributor. I would never purchase this spa brand again.

I'll be short and sweet. The closest Sundance Spa repair / service group is in another state. A four-hour round trip, costing more than $400.00 before fixing anything. You sell in an area; you should service that area. I would never have purchased this product under these terms, that would be stupid. Sundance lost their local representation and I now have to pay for travel to have their product serviced. I'm more than willing to pay for the service/repair, but travel should be Sundance's cost of doing/maintaining business.

We a had never dealt with a hot tub and when we bought our new home, the hot tub came with it...Travelled to the hamilton store with many questions and concerns...The salespeople took the time to help us with all our questions and concerns. They gave us many options for future help - blog/web site/call any time..We felt confident after leaving the store after 45 minutes...They took the time to help us and it was much appreciated....There was NO hard sales pitch either...Very refreshing - it will be our go to spa store going forward.

I purchased an extremely expensive spa with all the optional upgrades from the bluetooth, cover, insulation, shell and an 8-10 person Maxxus tub. This model is fairly new, only 2 years old and also added the 5 year warranty. Upon calling the 1 844 602 6065 phone number for Sundance Spa company nearly a dozen times, I am placed on hold for more than a half hour and one day I left the phone on speaker and nearly over an hour still no representative ever came on the line. There is also a service/contact form that can be filled out online and not surprised that no email was ever replied to. This company has zero customer service and should not be allowed to sell or further manufacture products. This company does not honor its warranty and I am appalled that such website even exists.

I loved our first Optima hot tub a few minor things. Started leaking after 13 years other than that no complaints. So In 2015 we purchased a new Optima with a $11000 price tag. Apparently these tubs are manufactured in Mexico now. The quality is nowhere near the first tub we purchased. The sides are made out of plastic. The stairs are made out of plastic. They keep warping and pulling the screws out of the wood. Repaired under Warranty. The Circuit board had a total meltdown about 3 years old. They made me change the electrical service box. At a cost to me of $700. Two of the pumps were leaking. This was covered under warranty. Now 9 months after the warranty expired two of the pumps quit. $1300 to repair no good will from Sundance to repair.

I purchased the 2006 Capri spa and I have had very little trouble with it. At about 5 1/2 years the 2 speed motor burnt up. They replaced it at no cost to me. The carpal tunnel jets, 1st one fell off at about 6 months and the 2nd fell off at about 1 1/2 years. I never had them replaced because there wasn’t a leak on either one. I replaced the heater sensing and a flow switch units myself. Besides that, this tub has saved me many miserable painful days. I can’t enjoy life without a tub. That’s why today I’m going to my local dealer and hopefully come away with a brand new Marin tub. My dealer has never failed to show up when they are supposed to, that’s why I’m staying with Sundance. I’ll let you know if anything goes wrong!

Purchased a Sundance Cameo 6/20 - installed 7/20. Had a diverter valve to waterfall go fail in a couple weeks (maybe 8th-10th time spa was used and 3rd or 4th time the diverter valve was used to turn on the waterfall). Dealer ordered a replacement from Sundance mid 8/20. It is now the last week of 1/21. Dealer still has not been provided with replacement part and is finding it difficult to even get Sundance to respond to orders for replacement.

I purchased a Sundance Spa from Aqua Quip in Seattle 3 years ago. The spa is unusable and service from the dealer is astronomically expensive. The mechanicals of the spa, namely pumps nozzles and shells seem to be well made and reliable. The electronics are completely sub-standard. I too have had the flow control switch failure that randomly stops the heating. The spa lights failed at six months and are inoperative. We now have a watchdog error claiming the spa is too hot to enter and locks out all controls. The water temp is 56 degrees. The dealer wants to charge us travel time and a ridiculous hourly rate to come out and look at it. Avoid Sundance spas and their dealer.