Hot Spring Spas

We received our Hot Springs Spas less than 13 months ago. It is inside, used daily for 15 minutes by myself and occasionally by my lady. I regularly check and adjust the water as well as change it regularly, maintain the filter, etc. It first broke down at 5 months. After being down for 4 weeks, it was back up and running with a new pump. It broke down again roughly 5 months later. After a few more weeks it was up and running with a new contol panel and another part. That was about 5 weeks ago. Today, it again has broken down and is giving me the FLO warning. I just shut the power off and notified my dealer. Kylie from Hot Springs customer service was communicating with me via Messenger but stopped responding to any message I send a couple months ago. I am so disappointed. I wanted a spa for years and trusted Hot Springs would be a good brand to go with. Instead, it has been a truly painful and frustrating experience.

We’ve had the Hot Tub for about 6 years now and we’re getting ready to buy Wireless Remote #4—yes, the fourth + 1 new dock in 6 years. On all three that have failed to date, the screens seem to get water under the plastic screen cover. And shortly thereafter the touch feature stops working and eventually won’t turn on at all. Tried leaving in the sun, in bowl of rice to dry out; no luck.

I bought my second (and probably last) Hot Springs Grandee Hot Tub in 2017. Shortly afterwards, the retailer who I bought both my hot tubs from stopped being a reseller for Hot Springs, which should have been my first clue. Hot Springs have added all kinds of useless features, while allowing the quality to decline substantially.

Paid over $12,000 for Hot Spring spa that started leaking 1 month after warranty was up. Called local dealer we purchased the spa from. They came out and told us they would put us on their list to repair the leak and charged us $240.00 for service call with no repair. Checked back with dealer after not hearing from them for 3 months and then they told us the 5 year warranty was up and they don't repair the spas. Checked with all spa dealers in the area and they wouldn't repair the Hot Spring brand because they didn't sell it to us and they are not the local dealer. Called the manufacture to complain. They opened a case file but didn't lift a finger to help. Had to repair the leak myself.

Before you purchase the Hot Spring salt water system please be aware the cost to maintain the system is getting really expensive. I went into a HSS retail location last week and spent over $420.00 on three cartridges and one vanishing act to soften the water. I don't mind the system but I am truly rethinking my decision to have purchased the system in the first place.

I paid for a salt system that I no longer have. I couldn’t keep it running. It kept shutting down. Not good in Wisconsin so I had it disconnected. I paid for a sound system that I no longer have. I was told that it would be $1,100 to fix. Last fall it shut down and I had to have a part replaced; under warranty. That is when I was told that the sound system wasn’t working properly. It never did. I was just too dumb to realize it. Sound was coming out so as far as I knew it was working. Now it has shut down again. February in Wisconsin. After hours so I couldn’t contact anyone. Today I was told to go out and buy a cow tank heater to keep it from freezing. I think that I have one more year of warranty and soon after that I think that I’ll have a piece of junk that will be very expensive to dispose of.

12K+ Hot Tub sprung a leak within the first 2 years (even though this Spa has been professionally maintained at my own expense since date of delivery). When I tried leaving an honest review on their website, I received an email suggesting that my review needed to be updated since it violated their Guidelines (i.e. was not supposed to mention how much it cost). I clicked on link to edit it, which took me to a 404 Page not found Error Page. So I submitted a brand new review without specifically mentioning cost. This time I received an email suggesting that my Review was approved and a link provided to view it. When clicking on the link provided, again takes me to a 404 Page not found Error Page. So 1) product is expensive but will fail early in life. 2) Warranty coverage is limited and will not cover Dealer additional fees. 3) Reviews are virtually impossible, likely go into a BLACK HOLE. 4) Customer is left holding the bag.

This is our second Hot Springs Spa. We love the new one and the changes they have made. It is beautifully styled and comfortable to sit in. The new jet designs are wonderful and relaxing. The new jets incorporated in the lounge seat feel like you are having a professional massage therapist working on your back.

My heater failed in December and I have been trying to get parts to my dealer for over six months. The answer from Hot Springs is I don’t know when. My spa has been down for over six months. It is only two years old. This is very frustrating and they don’t even have an answer for me. Very disappointing.

Top control not made anymore?? I have to replace control board also due to no parts available cost over $2500! Can I get some help $$ from Hot Spring to repair my $15,000 spa. A minor part failure & I have to replace entire electrical control system! Why, is this a design or manufacturing defect?