Hot Spring Spas Reviews

We've had 2 Grandee's since 1991. The first one did pretty well reliability wise. We replaced it in 2006, but I can't remember specifically what was wrong when we replaced it. The 2nd model was the next generation Grandee with a few subtle improvements - notably the silver ion cartridge as an augmentation for the sanitized. My general opinion is they've been relatively trouble free over those last 35 years, but I'm currently dealing with a leak for the first time. I got curious about how much I've spent on repairs for the last 35 years, and it's about $2700 total (excluding chemicals, filter replacements, replacing a few worn out covers, etc.). The majority of expense has been on the newer model. We keep this spa running 24x7, although we just use it sporadically. We're in the mid Atlantic, so we get all 4 seasons (sometimes it feels like we can do that in one day - lol).

This is our third Hot Spring spa, and we have a few gripes, but nothing catastrophic. Since we live at a huge resort/ski area, it's a must. My wife decided it would be nice to add the Connect option, so as to be able to adjust the temp from a chairlift, etc. For $1,000.00, I could hire a full-time boy to respond to a text or call to up the temp.

We bought our Hot Springs hot tub from the local dealer in Longview, TX in 2013. We have been surprised how low the maintenance costs have been over these 12 plus years. We have had no major costs - just normal supplies. Overall, we have been very pleased with its performance.

Updated on 04/28/2026: Watkins contacted another dealer and told me they would fix my tub. In the Spring the dealer came out and checked it. They told me the heater they gave me was the wrong part and not recommended by Watkins. He also found several leaks from the other main jets. He told me they would contact Watkins to get approval. Watkins denied the repair. This is now the 2nd year without the tub and now it is out of warranty. Worst premium item I have ever bought. Watkins doesn't stand by their product. Would never recommend.

We are very upset that the heating element in our 3 year old Rhythm is broken after very gentle use. Having spent over $15k for a brand new tub 3 years ago, we find it a sign of bad workmanship that major components are a) breaking and b) no longer under warranty. We are now at the mercy of our distributor's very busy schedule, with several weeks between notification, a separate expensive call out to confirm what we know is the problem, and now waiting on a solution. This is a nightmare. I wish we didn't have to complain online about something so basic as having a working device, but here we are. When I submitted this request to Hot Springs, I got an automated email saying "We are currently experiencing a high volume of inquiries and there may be a delay in response of up to 5 business days or more."

I purchased the top of the line Hot Springs Grandee with the ACE system in 2014. When the tub works it’s great, unfortunately the problems started very shortly after purchase. Aside of the mechanical issues, the ACE system costs around a $800 a year to keep running. The first thing to go was the primary pump. Fortunately replaced under warranty. Then the first moto massage. Replaced under warranty. Then the second moto massage. Also replaced under warranty. Eventually both of them broke again but were no longer under warranty. Then the control for the fountain broke. Not covered. The heater. Not covered.

Wow, I just spent a boatload on a Hotsprings (Relay) a week ago. I was told 6 weeks for delivery but after reviewing these reviews, I think I may cancel the order. $10k+ is a lot of money for a HotTub and I would expect top quality.

Nothing but problems. This is the second time the tub has leaked, and the third time it will be removed from our property in less than five years. The manufacturer Watkins refuses to contact and the last issue resulted in an electrical failure during the leak. They are not honoring their warranty. The Moto jets replaced three times and the countless issues with salt system electronics. This is the 11 call out in 4 years on a tub worth close to 19k. The dealer is doing a relatively good job, but their technician left insulation missing during the last repair and the tub was only back five days before it leaked again. If you have a choice, do not choose a Hot Spring.

I have owned Hot Springs Spas for some 20 years, both Grandee models. The first one was a fantastic spa. Few service issues, cosmetics wore well - performed great overall. I wish I could say this for the new one. We have a 2022 Grandee which in three years has suffered the following issues:

Called Hot Spring for a leak in my hot tub. Before they even came out to look at what was going on the bill was already up to 179 dollars. I know where the leak is and it is an easy fix. The support from them after the sale is a joke. I am 15 to 20 minutes from them and they are wanting to charge a trip plus a $119 dollar service charge. Before even looking at it.