Hot Spring Spas

Paid over $12,000 for Hot Spring spa that started leaking 1 month after warranty was up. Called local dealer we purchased the spa from. They came out and told us they would put us on their list to repair the leak and charged us $240.00 for service call with no repair. Checked back with dealer after not hearing from them for 3 months and then they told us the 5 year warranty was up and they don't repair the spas. Checked with all spa dealers in the area and they wouldn't repair the Hot Spring brand because they didn't sell it to us and they are not the local dealer. Called the manufacture to complain. They opened a case file but didn't lift a finger to help. Had to repair the leak myself.

Before you purchase the Hot Spring salt water system please be aware the cost to maintain the system is getting really expensive. I went into a HSS retail location last week and spent over $420.00 on three cartridges and one vanishing act to soften the water. I don't mind the system but I am truly rethinking my decision to have purchased the system in the first place.

I paid for a salt system that I no longer have. I couldn’t keep it running. It kept shutting down. Not good in Wisconsin so I had it disconnected. I paid for a sound system that I no longer have. I was told that it would be $1,100 to fix. Last fall it shut down and I had to have a part replaced; under warranty. That is when I was told that the sound system wasn’t working properly. It never did. I was just too dumb to realize it. Sound was coming out so as far as I knew it was working. Now it has shut down again. February in Wisconsin. After hours so I couldn’t contact anyone. Today I was told to go out and buy a cow tank heater to keep it from freezing. I think that I have one more year of warranty and soon after that I think that I’ll have a piece of junk that will be very expensive to dispose of.

12K+ Hot Tub sprung a leak within the first 2 years (even though this Spa has been professionally maintained at my own expense since date of delivery). When I tried leaving an honest review on their website, I received an email suggesting that my review needed to be updated since it violated their Guidelines (i.e. was not supposed to mention how much it cost). I clicked on link to edit it, which took me to a 404 Page not found Error Page. So I submitted a brand new review without specifically mentioning cost. This time I received an email suggesting that my Review was approved and a link provided to view it. When clicking on the link provided, again takes me to a 404 Page not found Error Page. So 1) product is expensive but will fail early in life. 2) Warranty coverage is limited and will not cover Dealer additional fees. 3) Reviews are virtually impossible, likely go into a BLACK HOLE. 4) Customer is left holding the bag.

This is our second Hot Springs Spa. We love the new one and the changes they have made. It is beautifully styled and comfortable to sit in. The new jet designs are wonderful and relaxing. The new jets incorporated in the lounge seat feel like you are having a professional massage therapist working on your back.

My heater failed in December and I have been trying to get parts to my dealer for over six months. The answer from Hot Springs is I don’t know when. My spa has been down for over six months. It is only two years old. This is very frustrating and they don’t even have an answer for me. Very disappointing.

Top control not made anymore?? I have to replace control board also due to no parts available cost over $2500! Can I get some help $$ from Hot Spring to repair my $15,000 spa. A minor part failure & I have to replace entire electrical control system! Why, is this a design or manufacturing defect?

My wife and I just spent a bundle on a Hot Springs spa. All our previous spas were Jacuzzi and were problem free. This time we went with Hot Springs because the local dealer is close by. They delivered the spa, a Prism, on Wednesday and it leaked right off the bat. We were told it was probably just water that accumulated inside the spa from shipment. The looks on their faces though said otherwise. It also seemed curious that the head delivery guy said he would go to bat for us to get a new spa if the leak did not stop.

We have owned several Hot Spring Spas for over 25 years and find their recent spas to be less dependable than ever before. We have owned our 2019 spa for just over 2 years and already 10 service calls to include control panel needing replacement, salt cartridge system sensor housing replaced, moto jets replaced three times (only 2 moto massage elements) and several light covers broken and floating in the tub. I fear for post-warranty repairs.

After 4 months, I still don't have a spa that's working. Their service communication is terrible. The only contact is from me. They do NOT call me back. The story on why changes every time I call them. Now, I've had to prep an empty spa for winter because they don't have their act together.