Sundance Spas Reviews

I bought my 2002 Sundance Altamar spa used in 2008. My reason for purchasing it was I needed something for my physical issues and the price of a used spa fit within my budget. I will tell you I was not disappointed with my purchase and the local technicians at Spas Plus in Lincoln, Nebraska were there to repair, advise, supply me if needed for 10 years thus far. Due to the quality of my Sundance spa and the excellent service I received I am buying a brand new Sundance Hamilton spa this week. I tell you that my wife and are super excited and I know the team at Spas Plus will be there in our time of need, if and when it should arise for service, supplies, or just advice.

2018 Sundance Chelsee Spa - We purchased this spa less than 3 months ago, and already have had many issues with it, and have also noticed the lack of quality... Not worth $10,000.00. Won't hold the temperature and it's not even the cold months yet. Foot jets keep coming out, buttons are hard to push, had a panel replaced already from it looking faded, headrests get dirty fast, and it appears they'll look torn up before long, also basing that on previous reviews, we've had technician there twice for 2 different leaking valves, and the turn around time to get a technician is over 2 weeks. Wish it wasn't too late to return, not happy at all.

980 Series Claremont Spa won't heat water in the winter unless the top is on and will lose heat slowly when the top is off. If outside temperature is below 60 degrees outside then it gets real frustrating. Even in the summer you have to set desired temp hours before entering water. Spa works as designed according to a conversation with their tech. I have a lot of experience with many different spas and heating has never been a problem. There is something wrong. Everything else works fine but heat is why I bought a hot tub. Seems other people are having similar heating issues starting late 2016 to present. Sundance needs to make this right.

We purchased an "Optima" spa from the local Sundance dealer in 2003. We never had anything wrong with it -- just had to replace a few pillows and add the right chemicals. Now that it is 15, there are some problems with the heat and the outside of the wood case is getting old looking. So we have just purchased a new "Optima" and are eager to get it! I recommend this brand.

We are on our 3rd Sundance Optima Spa. Our first spa purchased in 1997 last 16 years. Our second spa was flawed with quality control issues in the fiberglass and inside tub handles were crooked 2011. Finally after much arguing with Jacuzzi who bought out the Sundance name we received a replacement tub. Issues were even worse but this time the waterfall lights went out in less than a year 2013. The headrests are all falling apart. The heater does not heat during the cold months and they have no resolution for that issue. The blb message is constantly on even after replacing the bulb. The water is always a tinge of green (never had any of these problems with our original Sundance). The FLO comes on several times a week (new filters did not help). Basically I believe that once Jacuzzi took over the manufacture of the Sundance Spa the quality has gone downhill significantly. And service is a joke.

Reason for my review is positive. I am the original owner of a 1987 Sundance 5-seat electric heated spa. During its lifetime I replaced the filter a few times and the electric heater "element" twice. I replaced the cover twice and the pillows once. After about year 25 it started to leak under the skirt siding. The leak was minimal until this year... which is July 1, 2017. I am not one to take the skirting apart to look for the leak. Besides the inside shell has hairline cracks here and there. But hey; 30 years of service is fantastic to me. I have NO idea how they are made today, but... I really felt lucky, as I did my own maintenance by the guessing method. I will admit, it was always drained and cleaned during a few winter months, and used mainly in summer.

No one able to fix it. Have replaced filter, circulation pump, computer board, all 3 sensors. Lines are clear, no air lock. Will heat okay but when jets motor on and heater images it shuts off and code Flo and sometimes oh. Heats ok by itself and jets run myself but heater on and run a jet and shuts off in couple minutes. Two techs have never seen this before.

Very disappointed in our new spa. I don't believe the temperature is accurate and the spa has a hard time holding its temperature. If it can't stay warm in May then imagine how fast it will cool in the winter. And we supposedly have the special wrap to hold in heat. I'd do more research before I buy another Sundance. (I was much happier with our older model.) I just assumed the newer one would be better than a 15 year old one... I was very wrong.

I ordered a spa cover in June 2016 and it is now February 2017 and I have been told that I have to wait a further 8-10 weeks (so until the end of April 2017), to receive it. Not the most efficient service provider you could wish for especially when I have had to made contact several times during this period to follow up and payment for the cover was made back in September.

My wife and I suffer from aches and pains to the body. This helps relax us and helps with the pain. The kids even enjoy it. The power of the jets are great. I would recommend one.

Leisure Bay always kept my hot tub at 103 deg - no matter what. Sundance cannot keep at 103 deg. May start off 103 but drops to 101 after 20 min use. Leisure Bay had built in SS bar to assist entry/exit. Sundance has none. Leisure Bay had built in cup holders, Sundance has none big enough. Leisure Bay controls back lit for nighttime use. Sundance controls difficult to use and not back lit for nighttime use. Had my Leisure Bay for 10 years at a cost of $6,500, Sundance replacement $9,600 - nowhere near the quality.

Sundance spas really added a great look to our guest room and a huge added value to the property, both in resale value and appeal for our Airbnb guests. Easy to maintain, super durable materials, and year round usefulness.

Overall it has lasted a long time with only minimal repairs. At about the ten year mark I had to replace a temperature gauge, and have gone through a few lids, but my tub has remained strong and is still in excellent condition.

Great purchase for the quality and appearance of the hot tub. Would buy again. Was durable, easy to maintain and performed very well. The appearance and feel of the hot tub was very stylish and modern. I would buy from this company again in an instant.

I absolutely love the hot tub. The tub is so amazing, me & my husband love it! I will definitely be recommending this tub to some of my friends. The temperature is also very great. You can change it so it's not too hot for the kiddos. I also love the one of the tub itself, it's amazing. The hubby loves that we can get off from work and come home to a relaxing tub.

Love it so very much. It's amazing. It was easy to have set up. Works perfect quickly and is everything I could wish for in a hot tub. Can't get any better than meeting all of my possible needs. Especially after a hard day it's awesome to just kick back and relax in it and all the tension in my body just disappear.

I went to Sundance Spas in the summer of 2015 and purchased a hot tub for myself as a birthday present since I was born in July. The Sundance staff was very professional and courteous in helping me select the perfect hot tub for my home. I use my hot tub several times per week and am very happy with it. It's great for entertaining guest.

The hot tub was great. And I was very pleased with my purchase. We use it regularly. I would not have chosen any different had I the chance to change.

After a hard day at work or at play coming home and relaxing in the hot tub is relaxing, invigorating and rejuvenating! I cannot imagine life without it!

It's an incredible hot tub. I usually soak in it for at least 20 minutes and I get my money's worth every time. It looks and works fantastic! I've had it for a while now and it's been through some moves and it still works like when I had bought it.

The experience the salesperson was not great but the Hot tub itself we are happy with. The only issue is that we needed a new pump after a few years and we did not use it very often. The pump was over 500.00...

I bought one for medical reasons. I have a bad back and hips. The tub is a fantastic aid to help with pain relief and also helps me to sleep better. I recommend anyone with pain issues to get one.

Not great in appearance, but it works fine and gets the job done. No complaints, but I'm not crazy about it. It was fairly expensive for what it's worth.

This is the best company to buy a hot tub from. The sales people are courteous and know the customer is their top priority. I would highly recommend the experienced staff!

Our hot tub was easy to install and has given us 3 years of great service. It keeps a constant temperature and we have been very pleased with its performance to date.

At my last home, I purchased a Sundance Optima Hot Tub and installed it in the backyard, butted up to the deck. It was a wonderful tub and for the remaining time we lived in that home it gave us absolutely no problems. We live in northern Illinois, so the winters are cold, icy and snowy, but we heated and used the hot tub all year around. It was a truly wonderful experience. When we built another new home in a rural community not far from Rockford, Illinois, we purchased another Sundance Optima hot tub because of the wonderful experience we had with the first one. What a horrible mistake it turned out to be. The first winter we used the tub maybe once a month due to the lack of trees as a windbreak and the extremely cold winters we have here. When we started up again after the first winter, we had no problems.