Sundance Spas Reviews

Sundance Spa Edison Model 680. Control Panel is terrible and there is no instruction anywhere regarding its use. Youtube only by users. Company needs to revamp their user manual. I have had it for 4 months and first issue was limited high temperature due to some obscure setting that limits upside temperature setting. Found the solution press up heat arrow and menu simultaneously and menu again a second time.... default should allow customer to put the temperature at 104.

Have a two year old Sundance spa that is leaking water. I contacted the dealer where I purchased it from. I was told that I would have to pay for the service call/repair. The dealer explained that Sundance was not paying them for any of the past warranty work they had performed. Their calls to Sundance Spas/accounts payable dept. were being ignored and not answered. I contacted Sundance customer service and was told this is true. On two of my calls to their customer service dept. I was hung up on. The end result was maybe an update after 24 hrs. After 24 hrs was I told maybe in the 48 hrs. The last contact I had with customer service was told there was no new information and I would be contacted. Stuck with a spa that is not working! So much for customer service. Think twice about purchasing a Sundance spa!!

The success of your spa depends on the service people in your area. In the Phila area, Sundance hot tubs are sold by Eagle Pool and Spa. They have one very nasty service person who tries his best to try to invalidate your warranty, I had a thermospa for 20 years and they sent their own service people and stood behind their warranties. Eagle Poll and Spa's service person "Mike" will look for a loophole to, make a customer pay privately for something that should be under warranty. Demand that a credit card be kept on file and charge you without your approval or knowledge. Any reputable company writes up a service slip to be approved by the customer nor Eagle Pool and Spa. I hope Sundance reviews their distributors and stops selling spas to eagle pool and spa...

Clearray water purification system is junk. It has developed a pin hole in the canister after 1-1/2 years in service, major water leak (see picture). This system only has a 1 year warranty, so Sundance won't cover the repair. The dealer wants $700 for the unit not including the labor cost. Sundance makes a bad product. Recommend buying from another manufacturer.

My Sundance Spa has been broken from the day I purchased it two months ago. The dealer, Scott Ortega, owner of Mirage Spas in Santa Fe, NM refuses to fix it. I spoke with "Crystal" at the Sundance Headquarters who told me she couldn't do anything and hung up on me! The heater does not work, the side panels are falling off and insulating material is leaking all over my deck. IT IS A DISASTER.

I purchased my Sundance spa five years ago with great enthusiasm upon the recommendation of the dealer. IT IS THE WORST PRODUCT I'VE EVER DEALT WITH. So many warranty repairs I've lost track. 2 circuit panels Almost caught on fire once. 2 main circulating pumps one of the two pumps a flow switch and others. Purchased brand new. Paid CASH. I'm 60 years old. It's rare that anyone else is in it besides me. It is treated with great care. I contacted them about a warranty extension. They refused. They did not stand behind the product. Sent a defective part out in the midst of multiple problems. Horrible product. Horrible company. RUN LIKE HELL. Out of warranty now. Will be fixing it myself or paying a lot to maintain. Hot tubs are a fun relaxing part of life. Every time I lift the lid I hope to not see an error code.

Beware of Sundance Spas. I purchased my first Sundance 800 OL in June of 2023. After a week it started leaking water and half of the interior lights were flickering different colors when the main light was a solid red light. The Great Escape ended up replacing the spa. The new spa arrives. Same 800 OL and 2 months later it starts leaking. After the tech came out again for the 4th time he said Sundance will replace it with the all new 2024 Optima and I only have to pay $1100 difference because of my inconvenience. I was all excited because it’s like a $5000 more unit.

I would not recommend Sundance Spa company. We purchased a Sundance spa from Pool City a few years ago. Multiple parts have failed on the spa and we have been forced to pay $75 per visit for service calls. Pool City paid for one of the service calls (which we appreciate). However, they will not use their leverage with Sundance to replace the spa. The spa is a “lemon” and we are not looking forward to paying for multiple service calls as additional parts inevitably fail. In my opinion, Pool City and Sundance do not care about quality or customer satisfaction.

I have replaced the control panel board TWICE in only FIVE years at a cost of over $1,000 each time. When asked Sundance says sorry only guaranteed 6 months each time. Sundance further chimed in "things just aren't made like they used to be so they wear out faster" Gee really? But your prices have more than tripled!!! Going to the junkyard now. Don't buy Sundance.

Like so many companies in the Cancel Culture, Sundance Spas is suffering a shortage of parts but they are making it worse by hiding behind a STONE WALL of silence, slow response times, no answers in place of best estimates and their management hiding behind their poorly supported "customer service staff". Daisy won't help, Gina hangs up on you and Sandra ** won't return calls on the days she promises to do so. Regina ** just hides.

I ordered nonwarranty parts from this manufacturer's distributor almost a year ago and have yet to receive them. The manufacturer customer service department said they would intervene on my behalf to help facilitate the order. Almost a year later I still have no parts, the manufacturer and the distributor will not respond to my inquiries and now I have a warranty issue. I have repeatedly called the distributor to set up an appointment which they make and then do not show up. I have emailed the manufacturer regarding this and have received no reply. Horrible customer service from the manufacturer and their distributor. I would never purchase this spa brand again.

I'll be short and sweet. The closest Sundance Spa repair / service group is in another state. A four-hour round trip, costing more than $400.00 before fixing anything. You sell in an area; you should service that area. I would never have purchased this product under these terms, that would be stupid. Sundance lost their local representation and I now have to pay for travel to have their product serviced. I'm more than willing to pay for the service/repair, but travel should be Sundance's cost of doing/maintaining business.

We a had never dealt with a hot tub and when we bought our new home, the hot tub came with it...Travelled to the hamilton store with many questions and concerns...The salespeople took the time to help us with all our questions and concerns. They gave us many options for future help - blog/web site/call any time..We felt confident after leaving the store after 45 minutes...They took the time to help us and it was much appreciated....There was NO hard sales pitch either...Very refreshing - it will be our go to spa store going forward.

I purchased an extremely expensive spa with all the optional upgrades from the bluetooth, cover, insulation, shell and an 8-10 person Maxxus tub. This model is fairly new, only 2 years old and also added the 5 year warranty. Upon calling the 1 844 602 6065 phone number for Sundance Spa company nearly a dozen times, I am placed on hold for more than a half hour and one day I left the phone on speaker and nearly over an hour still no representative ever came on the line. There is also a service/contact form that can be filled out online and not surprised that no email was ever replied to. This company has zero customer service and should not be allowed to sell or further manufacture products. This company does not honor its warranty and I am appalled that such website even exists.

I loved our first Optima hot tub a few minor things. Started leaking after 13 years other than that no complaints. So In 2015 we purchased a new Optima with a $11000 price tag. Apparently these tubs are manufactured in Mexico now. The quality is nowhere near the first tub we purchased. The sides are made out of plastic. The stairs are made out of plastic. They keep warping and pulling the screws out of the wood. Repaired under Warranty. The Circuit board had a total meltdown about 3 years old. They made me change the electrical service box. At a cost to me of $700. Two of the pumps were leaking. This was covered under warranty. Now 9 months after the warranty expired two of the pumps quit. $1300 to repair no good will from Sundance to repair.

I purchased the 2006 Capri spa and I have had very little trouble with it. At about 5 1/2 years the 2 speed motor burnt up. They replaced it at no cost to me. The carpal tunnel jets, 1st one fell off at about 6 months and the 2nd fell off at about 1 1/2 years. I never had them replaced because there wasn’t a leak on either one. I replaced the heater sensing and a flow switch units myself. Besides that, this tub has saved me many miserable painful days. I can’t enjoy life without a tub. That’s why today I’m going to my local dealer and hopefully come away with a brand new Marin tub. My dealer has never failed to show up when they are supposed to, that’s why I’m staying with Sundance. I’ll let you know if anything goes wrong!

Purchased a Sundance Cameo 6/20 - installed 7/20. Had a diverter valve to waterfall go fail in a couple weeks (maybe 8th-10th time spa was used and 3rd or 4th time the diverter valve was used to turn on the waterfall). Dealer ordered a replacement from Sundance mid 8/20. It is now the last week of 1/21. Dealer still has not been provided with replacement part and is finding it difficult to even get Sundance to respond to orders for replacement.

I purchased a Sundance Spa from Aqua Quip in Seattle 3 years ago. The spa is unusable and service from the dealer is astronomically expensive. The mechanicals of the spa, namely pumps nozzles and shells seem to be well made and reliable. The electronics are completely sub-standard. I too have had the flow control switch failure that randomly stops the heating. The spa lights failed at six months and are inoperative. We now have a watchdog error claiming the spa is too hot to enter and locks out all controls. The water temp is 56 degrees. The dealer wants to charge us travel time and a ridiculous hourly rate to come out and look at it. Avoid Sundance spas and their dealer.

Ok spa, not what I expected for the money, though. I wish I had a better idea of what I should have bought instead of this one. So I'll be searching out elsewhere for a new one.

Avoid this company! Over the past 29 years, I've owned 7 spas (the previous ones being left with the house when I moved). The Sundance Optima cost the most (over $13,000) and is the only one I've regretted buying. It is inoperable more often than not. The control panel displays a message stating a flow switch is open so the heater is disabled. Nothing I do fixes it. Every once in a great while, it decides the flow switch isn't open after all and the heater will come back on. If I'm lucky, long enough for the water to heat enough to get in. That's been, maybe, a dozen times in 8 months.

I've wanted a hot tub for a long time now and thought I did my research. Using the internet to see which tub covered my needs I narrowed it down to 2 companies, Sunspa and Hot Springs. I decided to go with sunspa, what a mistake that was! First day I went to use the tub the lights didn't work, not a big deal probably something minor (which it turned out to be a simple fix). Second time using it pump 1 turned off and would not turn back on after about 1 hour use.

Purchased my Sundance Victoria spa about 3 years ago. Very soon after purchase, the vinyl rails that run along the rim of the spa began to fade/discolor/cloud. Additionally the knobs, weir and jets began to discolor to a moldy green from gray. Sundance replaced all, but the replacement parts immediately began to fail just as the originals had. Now, according to Sundance, I'm outside of warranty and out of luck. Not what you'd expect from a high-end spa from an "industry-leading" manufacturer.

We bought our spa in Feb 2017. In Feb 2019 our temp on the display would read 105 degrees but the actual temp was around 112 deg. I tried contacting the business we bought it from only to find out they were no longer in business. Contacted another local dealer and they said they would send someone over to look at it. Have not heard from anyone after initial contact and months of leaving messages. Contacted Sundance Corporate and all I have heard after the initial contact is a satisfaction survey that would not open. Needless to say I would not recommend this spa company to anyone!

I bought my hot tub at the Hermantown hot tub store. They said, "Yes it has Wi-Fi." The delivery guy said, "Yes it has Wi-Fi." We hooked the tub up look for Wi-Fi. Now it doesn't have Wi-Fi and they want $800 to install Wi-Fi. WTF.

I have owned this Spa for less than 30 days at a cost of $11,000.00 plus installation. The Spa stopped working which was diagnosed as a failed Master Board. Sundance has arbitrarily determined it was a weather event and therefore an act of God not covered under warranty. I am out an additional $850.00 to repair. Stay away from this Company as they have no idea how to treat a customer. The warranty is worthless.

I purchased my initial Sundance Claremont spa in 2017 for medicinal purpose. I purchased a refurbished hot tub unknowingly. That was the first issue. After a few months the hot tub leaked and after many trips to repair the leaks the dealership replaced the hot tub with a Kingston model. I have had the second hot tub to start leaking only after several months. Again, there was a promise to replace the unpaired leaks. I have been dealing with a nonfunctional piece of equipment since November of 2018 only to not get very far with the dealership. After dealing with the dealerships runaround I have decided to request a refund and forget doing business with Outback. So disappointing.

I have owned a Sundance Capri for 18 years, a wonderful hot tub. Never had any problems with the water. The new Peyton 680 was a bad mistake. I have had it for 1 1/2 months and am constantly fighting slimy scum. The filter is way too small and can't keep the tub clean. When circulating only half the tub circulates, and that half only has high speed jets. During the 8 hours a day the system has to run, only half the tub get circulated. After a week the water is so scummy you can't even use it. Do not waste your money.

Don’t buy Sundance Hot tubs. I have a tub that is only 3 years old. I paid almost $9,000 for the unit. I was moving the tub and noticed that the lower wood frame had drastic wood rot. The tub was sitting on a brick paved patio and was never sitting in standing water. Being an engineer, I was disappointed to see that the base frame was fabricated from lumber that was not treated like most wood bases exposed to any level of moisture. When I called their customer service, they blamed the moisture associated with Florida. They also informed me that most of the components have a 5 year warranty, but the wood frame is only two years. Based on the level of dry rot, it’s obvious that this rot has been happening for quite some time. Bottom line, they will not stand behind their tub. If you have recently purchased a tub, you may want to remove the side panels and inspect for this same problem.

We purchased a Sundance Optima Spa in 2016 for $10,000 and placed into service in the fall of 2017. We have had significant issues with the spa during the cold winter months, which is of course, when we prefer to use it. In early 2018 the spa cover became warped and heat was constantly leaving the spa to the point we had 2 foot icicles having all around the spa and our electric bill was triple the normal bill because the Sundance Spa heater was constantly running. The dealer, Performance Pool and Spa in Oakdale Minnesota replaced the top, but while we waited for a replacement we had to keep large concrete blocks on the cover to keep the heat from escaping.

I have a Sundance Altamar purchased in Mundelein, IL in fall of 1998. It's on its third cover now, twenty years later and going strong. Because it is outside, it now gets redwood preservative reapplication as part of the annual service, along with being drained and cleaned. In twenty years I've averaged a service call every 4 or so years for things like Flow valve and once for the circulation pump. No other issues of note. I did replace the pillows and jets at 15 years and the spa was basically new again. I'm disappointed at the unfavorable reviews since Jacuzzi acquired Sundance. Sometimes the accountants do more damage than good.