Speed Queen Reviews

We bought Speed Queen washer and dryer 7 years ago because they were suppose to be quality and durable. We'll we have had nothing but problems with both units, have had the washer repaired numerous times under warranty and now the same problems start after warranty over. The dryer is the same, warranty is over and the dryer quits, we spend $300 to repair it and 4 months later something goes else bad. We are both 71 years old with no kids at home so it's not like we do a ton of laundry. Would not spend the extra money for these as Speed Queen is all hype and no quality.

Purchased washer and dryer. They are 75% quieter compared to other brands we have had. The washer DOES NOT take an hour to do a load of laundry. Like that we can open washer lid while in a cycle and add an item. Cost is more up front but it averages out to $1.86 a day for the 5 year parts and labor warranty on the machines. LOVE the fact that they are made in the USA. Absolutely pleased with our purchase.

They apparently used poor quality Chinese metal to build my front loader. It's only 4-1/2 years old and is literally rusting away. Electronic board went out literally 2 months after warranty expired. While technician was repairing my washing machine I had him look it over to see why it was rusting so badly. Said he couldn't (or wouldn't... not sure) figure it out, but he said I had the cleanest trap he'd ever seen, so I know it wasn't anything I'm doing. Previously I had a Samsung front loader which I hated and it held up and lasted a lot longer than this Speed Queen will. Disappointed enough to never buy one of their products again.

I bought a Speed Queen, washer and dryer. Installed the dryer and it had a hard fault. Called speed queen customer service. I was told that they would not cover the repair because I lived too far from the nearest service center. I do live 75 miles From the location it was purchased. However, they do not have a service center. I called the local service and was told that speed queen would not authorize the mileage charge for the repair speed queen said they would send me the parts free of charge and have access to their technical support.

I’ve been dealing with issues with my Speed Queen machine for over 7 months, starting before the warranty expired. Despite multiple service calls, no one has been able to fix it, and now that the warranty is over, I’m being told there’s nothing more they can do. For a brand known for reliability, this has been incredibly disappointing. I expected better support and accountability. Would not recommend.

I bought a Speed Queen washer and dryer October 2023. Beginning February 2025 the lid lock started to break or malfunction leaving me with a tub full of water and wet clothes. The first time it sat like that for a week until a technician could come out. This time it's going to sit with water and wet clothes for over two weeks before it can be repaired. I read this is a common issue. In hindsight I wish I would have done a better job researching.

I purchased a Speed Queen washer and dryer in October of 2021. It lasted until May 2025 before the drain outlet broke off the machine and flooded my laundry room. The machine came with a 3 year warranty. So the machine was about a year out warranty. Don’t buy the hype and spend the extra money for a Speed Queen. They don’t last any longer… and their warranty sucks just like the cheapest brand.

I purchased a front-loading Speed Queen washing machine - model #PDR108W, serial #2410060021 - from a real live store in Birmingham, AL.- Alabama Appliance. I was replacing a dying Maytag, which I wasn't thrilled to pieces with. This washer is louder than any washer I have ever used. It doesn't clean clothes well. The salesperson was very rude. I was led to believe that this was the only front loader available anywhere. I miss my old Maytag! The pedestal isn't a drawer like my old Maytag. There is more, but I've covered what I needed to.

Purchasing the Speed Queen TR7 was the best decision I have made. So far it is delivering everything I could want. It cleans the clothes beautifully, it is efficient, it uses less water and holds just as much clothes, it is easy to use, it is super quiet to the point that I at times have gone back to see that I pressed the start button. It no longer takes me all day to do laundry. This has been the best decision I have made and once I am in need of a new dryer it will most definitely be the DR7 to match in quality.

My 15 year old Speed Queen Dryer: The cover over the heat inlet at the back of the dryer over time develops sharp burrs on the surface which grabs and tears the items as they tumble across it. I have tears in clothing and shredded towels. I have replaced the cover several times, I have tried sanding the burrs off. I sent an email to Speed Queen but never got a response except to say they got my email so far, maybe I will get a response from them but, my service dept at the appliance store says Speed Queen has made no updates to this part so I expect no resolution from Speed Queen. This problem should get attention after all these years, but Speed Queen obviously DOES NOT CARE ABOUT QUALITY OR CUSTOMER SATISFACTION!!!

Bought Speed Queen especially for the warranty I was promised by salesman. It comes with a 5 year rust warranty. They are not backing their warranty. They say it is due to bleach. It isn’t even where the bleach is poured 1st off. Secondly a washer should be designed for bleach….Duh!!

We bought a Speed Queen set a few years ago. They have been trouble free from day 1. Ours are the electronic models. These replaced Samsung front load machines, which were problematic. Would recommend them to anyone.

We bought a Speed Queen washer and dryer last May. We have been having issues with the washer, (started over 7 weeks ago): I have called and called and called and can’t get a service repair person to come and fix it. I did have someone talk to me a couple weeks ago almost 3… diagnosed it over the phone. He said he would order and it would be here one to two weeks. It’s going on three and no part and no contact. I’ve tried to call, call and call and I get nowhere. I reached out to Brothers MIn several times where I bought it and he says they are no help. Do yourself a favor and do not buy a Speed Queen. I am so frustrated.

Excited to buy an American washer that is also a commercial heavy duty machine. Sadly, the machine powered up, but in the first trial with no clothes, the machine makes a grinding sound (coming from the back) and had a metal banging sound as the tub spins. Speed Queen support arranged to have a technician come out and asses the situation. The technician noticed that the machine had exterior damage on the back panel. He also stated that because of the impact a ball bearing came out. The technician has been servicing these machines for quite some time and the Speed Queen technical department would invalidate his findings.

Re: Speed Queen TR3003WN 3.2 Cu Ft Top Load Washer. I was so excited to a Speed Queen Washer because I had heard how well they clean your clothes, but was terribly disappointed at the first wash. When I called Speed Queen about how slow the agitator was, they said that was normal. There's nothing normal about it. The classic agitators go swish-swish-swish-swish very quickly. The agitator on the 3000 series goes swish----swish----swish and does NOT clean clothes, especially socks (whether you're an office worker or a hard laborer). So many times I've had to rewash my clothes, because when taking them out of the dryer, it smelled like dirty socks. In 41 years I've never had to deal with such poor quality equipment.

I purchased a Speed Queen washer and dryer 5 years ago. I purchased a 5-year extended warranty. The warranty expired 1/25. The dryer would not heat in March 2025. The timer is broke, costing $400-$500 to repair it. Mechanic said Speed Queen has been having problems with timers??? I paid $850. For the dryer??? Very unhappy with it.

Do not buy SQ. 1600 each for washer and dryer. Dryer bought after washer paid off. Still under warranty but leaking water. Troubleshooted flex pipe and no lint blockage there or outside at vent. Clothes are sopping wet although it spins and heats up. I should have bought a thousand dollar pair instead of this garbage. Repair coming in a few days. Brand spanking new and garbage. Just garbage.

must have been sold a “lemon". Store would not help. Speed queen will help on their terms only. I have no appointment to find out for sure what is wrong and fix. I also was denied getting my repairman to come whom I would pay and then speed queen could reimburse me. This is just horrible. Can anyone help me??? I am Distraught.

I would give zero stars if I could! I purchased a Speed Queen washer and it ran fine for about 8 weeks. The drain pump failed and sprayed everywhere corroding the inside of my machine. I requested a new machine now that mine was compromised. The repairman even said it had leaked from day one. I contacted speed queen and the said they would send a repairman. They never did. When I called them they told me I had to call a repairman myself! When the repairman finally did come he expressed that there was major damage and that speed queen should replace the machine. They refused saying the repairman should repair all the corroded parts. He said it would be too big of a job and refused to fix the machine.

I want a machine that I can control, not the machine control me. I've had the TR5 washing machine with dials and push buttons, since 6/2020. You cannot control the water level, other than Small and Large. If you choose the Eco option, it will fill to the top, which doesn't make sense! I end up primarily using the Permanent Press and Heavy Duty load with Auto Fill. Lately, the lock doesn't operate (it could be filled with lint?) so I must press down on the lid to be sure it will work. If I don't press down, it won't operate and when I check on it, the Lid Lock and Rinse buttons blink and water is sitting in it. Then, when I try to turn it off, it won't let me. I unplug it and need to wait to cancel everything. Then, I can retry. If I don't wait, it won't work! Very frustrating.

While I enjoy the old fashioned machine, I'm beyond disappointed with the service they provide for the warranty. The Speech Queen people in customer service are very professional and friendly and go out of their way to help. The problem is with the people they contract with to fix these very expensive machines. They contract with very unreliable appliance places whose ratings are one star... One was three star.

We've had nothing but problems from our Speed Queen dryer in just the few years we've owned it. Speed Queen is not what it was in the past, and their consumer line is not even close to the same as their laundromat machines. The Korean brands are now much more reliable than Speed Queen, and I hate to say that but it's true.

I am older so I have experienced many types of washers. Today's washers are complete junk. They are not efficient in any way shape or form. They do not get your clothes clean. They take forever. I gave up on all of them and went with Speed Queen TC5. I am so thankful to have a real washer again.

I was so excited to get my Speed Queen Washer and Dryer because of the notion that they are made to last a long time. My dryer has been such a huge disappointment and Speed Queen will not do anything about it even though it was a manufacturer defect. After 2 years my heating element went out but it was still under warranty so no big deal but 4 1/2 years into owning this dryer it starts making a horribly loud metal scrubbing noise and leaving black marks on clothes. I call a repair guy because it’s no longer under warranty and when he takes it apart he finds that there is a small dent in the edge of the drum and over these 4 1/2 years it has eventually worked its way through the felt on the back to where it is now metal on metal which is where the loud noise came from and the black powder it produced getting on my clothes. He said it was a manufacturer defect.

Horrible product and customer service. From day one of owning my Speed Queen dryer, I have had issues with it. The company I purchased it from was out at least 7 times (they were great). They replaced almost every part of the dryer and it still would take almost 2 hours to dry a load of laundry. They finally recommended that I contact SQ directly about the issue.

We paid, with taxes and delivery, $1699 for our Speed Queen TR7003. Our last machine lasted 24 years with very few repairs needed--it was only supposed to last 10. We expected this machine to last much longer--it boasts a 25-year life span. But, if Speed Queen ever deserved a reputation for reliability, it no longer does. It's just not reliable at all.

My husband researched and decided to make the purchase. I am not happy with this brand.

Bought the front loading washer FF7009WN based on experience with other machines and reputation. Never again! On the first wash and every one since, it has leaked. Washer also does not come with feet that protect a floor, theirs only being steel bolts that as a result have scratched my floor as the unit travels a lot during a wash. I contacted SQ immediately to explain the issue, that water leaks from the fill tray running down both the outside and back side of the front panel. My floor is also damaged as a result. Their solution? Turn down the water pressure on the water inlet valves. Really? So I tried this anyway and still it leaks on every wash.

Speed Queen has the worst customer service you get imagined. Living in Austin Texas the capital they only have one service representative. They assigned me a service representative that does not work in Austin Texas. And they've left me hanging for service for 6 days with no response back. I contacted their supposed service representative for him to only tell me that he doesn't work in this area. I called customer service again and they're very argumentative. They want to just shrug you off and not help. So I'm left with a washer that does not run with a 5-year warranty that will not be honored. I'll be writing bad reviews on any place I can find until this is resolved. The lady that spoke to me just a few minutes ago was upset that I'm upset. I've never in my life dealt with something like this. I do not recommend this company not for their product but for their customer service. It is horrible to deal with.

Speed Queen is not a member of the BBB nor is their parent company - Alliance. I bought a Speed Queen TR5 in July 2024. It had a slow leak from the beginning. I had a plumber check the connections and they were correct. At first, I didn't pay much attention bc the leak was slow and I thought it must be something else. Well, the carpet in front of the tile where the washing machine sits started to get wet.

I purchased my SQ TR7 washer in 2019. The tub bearing failed early 2024. SQ was contacted in July 2024. A&E Factory Service (Sears) was dispatched for the repair. Tech determines tub bearing is out. Orders parts. Tech comes back out to perform service though not all parts were delivered. Tech determines that the cost of repair exceeds what Speed Queen will allow for repair. Speed Queen, as of 1/26/25 has been non responsive and has not issued an authorization to replace the unit. Product performance below par. Warranty support non-existent. Avoid this brand!

The absolute worst customer service on the planet. I bought this very expensive washing machine with the understanding that these were reliable machines. Their customer service team refuses to “escalate” a legitimate claim until a repair person has come out 6-10 times to try and fix the issue—which they never do. So much for an actual warranty. This machine is 1 year old. Don’t buy it.

Purchased for alleged reliable and quality engineering. 2 and a half years in - and the dryer's heating element is bad. That seems really soon. I do not have a large family that I am washing for-so there has been NO extreme use. The set I replaced was twenty years old and still going strong, never any issues-of course they weren't Speed Queen. Lesson learned. The warranty service provider is horrific. I'm two weeks in with still no functioning dryer. It's really super disappointing.

New Speed Queen washer. Using Eco/Normal cycle be prepared for foam at drain pipes. Must use HE soap only. Using Eco/normal cycle has a spritz rinse which leaves soap bubbles extracted during spin that come up from drain pipes and down your walls. Told by customer service this is not a product defect but change cycle and use only HE soap and tablespoon of white vinegar. This is a top of line product response?? Caution.

TWO STARS. Three year old gas dryer began to overheat last week and I made sure the dryer vent was not clogged. Tried it again yesterday and it burned marks on approximately $300.00 worth of clothes in one cycle. Our prior dryer was a 32 year old General Electric that gave us good and long service. It was a mistake to purchase a Speed Queen and pay more than one thousand dollars for a machine that was used weekly and not overloaded. Just to get a repairman out from ABT is $189.00 and that does not include parts. So, we are scrapping the Speed Queen. We realize it may could be repaired but given the repair expense aside, we just do not trust it. This website will not let me upload photos after multiple attempts.

I regret this T3 washer purchase from Grove Appliance. Washer has been off balance since day 1. Grove blames the issue on everything except the washer malfunctioning since the purchase and installation. Of course Grove will charge a service fee if I continue to expect them to replace (they refuse) or repair the washer. Beyond Disappointed!

Worst dryer! It has ruined so many articles of clothing. Warranty maintenance came out and explained that nylon gets melted onto the vent so never dry NYLON on high. After that we ONLY use the low setting to dry ANYTHING… and it continues to burn and melt our things. It ruined my daughter’s brand new full size comforter she just got for Christmas while being dried on LOW, for ten minutes at a time, and being rotated.

Bought a Speed Queen because we were told they were durable and reliable. Ours has been anything BUT. Either we got a lemon or these are built to break. We bought a TR7 5 years ago. Sadly, we've had one problem after another. Yes, they have been in warranty but now our warranty will expire soon and this machine should have been replaced. Here is the history of issues:

We have had our washer less than 5 years. It will not complete a cycle. I have to unplug it and it completely restarts the cycle. If it gets stuck during the rinse cycle, it will start from the beginning and redo the wash cycle wasting water and electricity. I bought it because I wanted a reliable long lasting washer and this is not it.

I purchased a Speed Queen Washer about 5 years ago. It was more than double the price of other competitive brands. I was told that it was the best machine on the market, would last 10 years or longer and had a guaranteed 7 year warranty. All of these representations are untrue. My machine is only 5 years old and has broken down repeatedly. Most recently, when the machine broke, the technician told me that one of the parts was corroded and that they didn't make it anymore.

I purchased the Speed Queen Washer from Nebraska Furniture Mart eleven months ago. The washer is extremely noisy, shakes the floor, and sounds like a massive freight train. When I first received the washer, I contacted Speed Queen about the noise. The representative stated that the noise improves over time. The loud noise hasn’t gotten any better, and actually is now worse. In addition the washer is hard on my clothes, even using the gentle cycles. Some of my expensive clothes were extremely frayed, and this is very disappointing. I expected more from this expensive washer. I would not recommend the Speed Queen Washer.

We purchased a Speed Queen Washer and Dryer in 2019, and purchased it with the 10-year warranty. We truly thought that we were buying the very best we could, and found out today that our Washer has the 10 year warranty, but somehow, the dryer did not. The 10-year warranty is a SCAM! How is it that the washer has it, but the dryer does not. Customer service was called or emailed three times, but hadn't heard back. It is a poor company that does this. Their quality is over-hyped, and obviously, does not honor it's warranty. Don't buy Speed Queen...

Terrible experience with customer service. My dryer broke in less than two years and I have been trying to get it repaired under warranty for 3 months. Would never recommend buying anything from this company.

I purchased a SpeedQueen TR5 in 2019. It took over a year to be delivered. It has never properly cleaned clothes because it wasn't designed to actually agitate. I have to hand wash numerous items every time. After many calls for two years with the company, they said they would send a service tech - which I had to pay for! Who said, yeah, "TR5 doesn't agitate. Get a Maytag" and then he failed to report his work back to SQ. SQ suggested I contact the retailer, who was polite, but can't take it back even tho it's still got 700+ days under warranty. SQ said I've got "buyers remorse" and too bad, so sad. IT IS A TERRIBLE MACHINE! Check out a side-by-side comparison: **

We bought the Speed Queen Dryer in July 2024, and ever since we bought the dryer, we had nothing but problems. As soon as we used the dryer in July, the steam boost and steam refresh leaked water out of the machine. The door does not shut properly. These issues haven’t been resolved as of today, September 21st. Now, in the second week of September 2024, 2 months after we bought the dryer, it does not dry the clothes at all. It’s already broken and we’re without a dryer for two weeks, and the repair man hasn’t even looked at it yet.

Company never returned my phone call. Service could not determine which control board quit working, was advised to buy both at 1000.00 on a 6yr old dryer. Unfortunately I purchased a new Speed Queen dryer 3 wks ago, now making a grinding noise. NEVER AGAIN.

I purchased my Speed Queen washer one year ago; model number AWN632SP116TW02 and already having a problem with a grinding noise during spin cycle. Many phone calls waiting on hold and trying to find a repairman in my area. It has been a heartbreaking experience since I thought I was purchasing such a quality American made washer. I am very careful not to overload the machine or use too much detergent (our water is softened), etc so never expected to have a problem after just ONE YEAR of normal use!! Very disappointed. The quality I thought I was purchasing is just not there.... Will not buy a Speed Queen again.

Short Version: At 9 months old, maybe 3 months use, I recycled my $4200 Speed Queen mistake. With 8 onsite service visits, 5 onsite repairs, 31 emails with Alliance, 3 part delays, and to top it all my experience with Speed Queen’s (Alliance) customer service has lowered the bar. Alliance customer service would make dealing with customer service from Comcast, Spectrum/Warner/Charter, Sprint, Frontier Airlines, & Uber/Door Dash all seem joyful. ABT Electronics also lacked support especially after 2 onsite visits validating problems and 4 more where an unbelievable number of parts were replaced. ABT would not authorize an exchange and their only suggestion was to work with Speed Queen, one tech actually told me I should list them on Marketplace and move on. Thanks ABT! The best experience I’ve had with Alliance was the day I watched my 9-months old Speed Queens leave my house.

I purchased a Speed Queen dryer in May of 2023. Three months later it started making an loud grinding noise. I called Alliance for service. The first service call was in September 2023. Since then, the dryer has been serviced 5 times over a 10 month period. Many parts have been replaced including the motor, stainless steel drum, blower wheel, rear assembly bulkhead w/seal, just to name a few. It now sounds worse than ever. Alliance now wants a sixth service call that will most likely result in a seventh (no idea as to what part/parts need replaced next, just a service call).

**Disappointed with Speed Queen Washer and Customer Service**. I purchased a Speed Queen top load washer (Model Number: AWN632SP116TW02) in November 2023, which was delivered in December 2023. By June 2024, the washer broke down. It wouldn’t change through the cycles. I called for service, and a technician replaced the motherboard, valve intake, and another part. Unfortunately, less than a week later, the washer broke down again. This time, it wouldn’t change cycles, and the water wouldn’t empty. When I contacted customer service, representatives Linda and Channel informed me that it’s not Speed Queen’s policy to replace broken machines. They also refused to escalate my call to a supervisor.

Purchased a Speed Queen washer and dryer 5 years ago. The dryer is the worst appliance I have ever had. ( And I once owned a Samsung washer.). The dryer has already been in the shop 4 times and is down again.

Purchased a Speed Queen front load washing machine October 13, 2023. It was delivered and ready to use by October 25. Customer service was of little help, stating they “would escalate” the complaint but we did not hear back until my husband posted on social media. After 5 repairs the original machine was replaced less than one month ago, and now it is giving a similar code related to control board communication. Over $2000 for an appliance we thought was a good investment has cost us incredibly more in time off work and home repairs.

I chose a Speed Queen because I've heard good things about them but that's not the case with my set, I still have fabric softener at the bottom of my tub after everything is done, so I will run another rinse cycle and still fabric softener at the bottom, so now instead of applying it in the dispenser at the beginning, I have to manually apply it. Today as I wait for the rinse cycle it just rinsed the clothes with spinning them with fresh water, it didn't fill the tub for me to add the fabric softener, so I had to redo the rinse cycle. The dryer is also a noisy one.

Buyer beware! We purchased a Speedqueen washing machine from our local appliance dealer in 2021. We were very pleased with the machine. Then on August 2023 the washer completely quit working. After countless hours on the phone with Speedqueen and their warranty department we are giving up. The technicians have been unable to repair it and have recommended Speedqueen replace the washer. However after many assurances by the Customer service department we still have not been approved for replacement. We have not had any follow up from Speedqueen. Emails go unanswered and we have been put hold for interminable amounts of time when we call Speedqueen. We are very frustrated and at this point we have determined the warranty is worthless.

Purchased brand new quiet series TR5 washer May 2023, and it failed three months later. Advised the ball bearing needed replacing. To me, that depicts poor manufacturing. Cannot imagine how Alliance has been in business so long. Machine is a piece of junk. This is my 2nd Speed Queen washer - the 1st, which I kept only 18 months before getting rid of, was even worse. But, in 2023, I was told Alliance heard consumer complaints from 2018 and made the newer machines better. I don't think so. They still stink!!! And reaching out to customer service isn't much better. Yes, they'll replace the ball bearing, but won't acknowledge their poor-quality machine. I made the mistake of trusting Alliance but won't ever do it again.

Updated on 04/12/2024: Last week I described my one month wait to receive the replacement computer board for my Speed Queen commercial dryer and the terrible customer service. The Error Code is Er bS (which displays to everyone who looks at it as Er 65). The new part arrived, repair guy came and went and the dryer is still as broken as before. The repair company will not make an appointment for a new repair until a whole new ticket is made with Allianz. I may be on hold with Allianz Laundry for several hours if it is like last time.

Dryer does not fully dry on auto or timed cycles. Numerous parts were replaced but problem continued. Dryer was replaced but makes a horrible noise and still doesn't dry right. Washer does not properly dispense fabric softener. Speed Queen does care about its customers.

I am referring to Speed Queen Commercial Washers, used at my apartment complex. I do not like them because I didn't see water being applied, and there was very low soap suds. But somehow when finished, my clothes came out damp. The traditional upright washers are better, because the machine fills with water. It seems like today changes are always for the worst. Just stay with the originals. Just because manufacturers and scientists can change things, doesn't mean they should.

We purchased the $2400 Speed Queen front loader in Sept. 2023. Very loud banging, squeaking, and vibration sounds during spin cycle despite being level. After 2 service calls, the cause could not be identified. The service tech at Alliance (Speed Queen) watched a video and said it was normal, yet the same video was called "concerning" when I initially sent it to customer service. If this is normal, do not buy the machine. Putting a load in at nap time or nighttime will NEVER be an option! In addition, the clothes weren't getting clean. After researching the issue, discovered that the detergent dispenser does not fill. Rather the detergent just keeps going down a "drain" it seems. It seems I'm limited to putting detergent directly into the drum.

Puchased a Speed Queen model TC5000OWN, serial # 2008005460 3 years and 3 months ago. Speed Queen boasts their commercial washer will likely last 25 years. After 1 1/2 years the washer leaked and would not finish the cycle to spin water out of clothes. Certified speed queen repairperson FINALLY came out to analyze it after 2 weeks of relentless phone calls and time consuming waiting and waiting for an "approval" to find a repair person in my "service area" and get one scheduled to come to my house.

9 months old and the washer failed. 4 weeks to have the warranty part and service to my house. Technician said they sent the wrong mother board. This was a $1600.00 dollar purchase meant to last a lifetime...And it lasted 9 months. Never buy one of these. They don't last, they are poorly serviced even under warranty and this has been the biggest pain in the **.

Warranty repair! Simple problem. $28.00 for the part. 30 minutes to perform repair. I've called and called Speed Queen and their repair/service company to get this warranty problem finished. I'm being "blown off". It's been a month since I called and initiated the service call. I've talked to both, the service company and Speed Queen. NOTHING being done to fix my washer. THE WORST!!!!

I have been more than disappointed in their customer service. I purchased this machine thinking we would have an amazing warranty/amazing customer service (if we even needed it). We have a washer that is under warranty that has been ruining our clothing since June. It has literally been 7 months of trying to get my washer fixed- and there is still. No resolve. No one at Speed Queen seems to help or care about the fact that I am Unable to use a machine that I purchased new less than 5 years ago. It is infuriating that I get a new response every time I call (over 30 + calls…. Hours and hours of my life).

I bought a brand new Speed Queen washer and dryer in July 2022. Within a week of owning it, my dryer quit drying. They came out and put in a new heating element. A few months ago I went to bed with my dryer drying a load of towels. My dryer ran for 12 hours on high heat. My dryer never turned off. They came back out and replaced another part. Now today, my dryer quit drying again. This, but this is the third time I’ve had to call to have my dryer repaired and have only owned it 17 months. I would not recommend a speed queen to anyone. I’ve asked for them to replace my speed that they will not as I feel I got a lemon. Calling customer service is horrible waiting time. Never again.

I purchased my expensive SQ washer and dryer on May 9, 2022 - with the idea of quality American made products are reliable. I was wrong! Shortly after purchase, the dryer heating stopped. I called SQ and your "customer care rep" advised this was an installation issue as the dryer's air duct was bent/crimped (99% sure). This sounded like baloney as the installation looked perfect and unit worked - until it did not. After pressing the SQ rep, she reluctantly sent my claim to an SQ repair company, Appliance Genius, Houston (AG). Your service agent AG replaced the heating switch sensor - after a 2 week parts delay. The repair tech noted "this is a common problem with SQ dryers - the sensors are garbage".

Wish I could give 0 stars. In the 3 years I've owned this washer I've had to call for repair twice. Same part had to be replaced both times. One week for the repairman to show - another week waiting on the new part this time. Last time it took three weeks to be repaired. In the meantime, I'm having to carry water to pour into the machine to get it to wash and again for the rinse cycle. The cycle times out before it fills up, so to get it running again you have to pour water in yourself. Salesman told me it was the most dependable brand on the market. Guess he meant you can depend on it to break down regularly. Not only that, the machine "beeps" every time you walk near it. Doesn't have to be running, it just beeps at random times. Biggest ripoff ever! Don't believe anything a salesman tells you about these machines. Wish I had read the reviews before purchasing.

I purchased a TR5 model of Speed Queen washer. I thought I was buying a good "commercial" washer. I couldn't be more disappointed in my life. It left dirt in all of my clothes. Speed Queen claims I used too much detergent. It didn't fix the problem. Now I am stuck with dirty and stinky clothes because I am only using 1 tablespoon of detergent like customer service said to do. The agitator doesn't even go clear around. All it does is swish back and forth really slowly. I can only use Heavy Duty and Heavy Soil cycle and I still have to wash my clothes twice. Do not buy this washer!!!!

RUN, RUN AND DON’T LOOK BACK, DO NOT BUY THIS PIECE OF CRAP. I purchased my TR5 in May of 2023. I never felt like my clothes were very clean after washing them. Over the next few months my clothes needed to be washed 2-4 times just to get a little clean. I need to put the settings on large load, heavy soil and only fill it ¼ - ½ way with clothes. I tried to post pictures of how dirty my sheets are but this site can not accommodate that, and because my clothes are not getting clean they are starting to smell. Speed Queen will not honor their 5 year warranty because they claim they can’t find anything wrong with the machine.

Recently purchased a DR7003 washer & dryer set. Six months later the dryer quits working and the problems begin. Thermal fuse keeps blowing and finally after two months of waiting repairman installs a whole new heater assembly complete with new thermostat and thermal fuse. Only issue now is the new thermostat has a set point of 205 deg f vs the original 225 deg F set point. Dryer works but because of the lower heat it takes longer to dry! Talked to technical support but they don't see the any problem with the lower thermostat setting. Just sad. :(

Too bad that I can't leave negative stars for this brand. I bought a $1400. TR7 model Washing machine in March '23, after doing online research and recommendation from our local appliance store. Not sure where all the 5 stars are coming from, they must be paying people to write them. DON'T BUY THIS MACHINE! It doesn't clean anything on any cycle. I have spent so much money on different soaps that don't get washed out of the clothes. Stain don't wash out after being pre treated. And the clothes come out smelling like they went in. It's just awful!

About a year and a half after I purchased my high efficiency Speed Queen washing machine, soap started coming out of the drain pipe. I thought there might be a blockage and someone recommended Action King. They were great, came out, snaked it and found nothing. They even looked in my brand-new septic to see if they could find anything. No one I contacted could figure out why this was happening and then I saw a video on YouTube showing that this is a common problem for this machine. I called Speed Queen and they readily admitted it was a problem and could tell me how to fix it. I had already spent money and time on this and wondered why they didn't notify customers who bought these machines so they had a heads up.

We purchased a Speed Queen set (TR500 washer/DR500 dryer) on 7/15. Dryer quit blowing hot air 2 weeks later. Store I bought it from wouldn't service it. Waited 2 weeks for another service company to come. They won't fix it as it isn't a "warranty repair" and they don't have the part needed. Wires burnt through within the case! I never used the dryer on a setting higher than delicate in the few times I ran it! Been on the phone holding for 2+ hours for Speed Queen. I am essentially stuck with a dryer that doesn't heat.

My machine was purchased in 2016. First we had a water leak. Know barely out of warranty I noticed a lot of rust. We replaced the lid. When we had a repair person lift the lid the whole lid underneath was rusty. I contacted Speed Queen and they told me I must have used a toxic material. I don't even allow bleach in my home. Our repairman painted the underside with rust-proof paint. Today, while washing it's making very loud screeching noises?? I'm going to call a repairperson and see what this is? When you are looking for a washing machine DO NOT purchase a Speed Queen. It's not worth the price and the company DOES NOT stand by its product.

On July 5th I called Speed Queen to have my washer services as it was only 12.5 months old and it was no longer pumping water. It is still under the 5 year warranty. They said they said that a local tech would contact me within 24 hours to schedule an visit. On July 6th I was contacted and an appointment was set up for Monday the 10th of July. When the tech showed up they said a new water pump was needed but would have to be ordered and would take 5 days to get in. Well that was 3 weeks ago. The local tech is not responding to phone calls/emails and when I contact Speed Queen again they just say I need to wait for a response from my local tech. I have already spend 200+ in Fees at the local laundromat for what is a 20 dollar part.

7/19/23. Speed Queen/Alliance has TERRIBLE CUSTOMER CARE service!!! The heating element went out in the dryer. I was disappointed but not surprised. Great, it's still under warranty, right?! Yes (5 year warranty dryer), but the problem is that Speed Queen/Alliance set me up with a warranty company (NEC Technology Repairs) that actually has a 1.7 Google rating! NEC Technology Repairs not only attempted to repair a simple replacement part, but actually broke another part in doing so. It took from from original service call 2/24/23 repair through 3/24/23 final service call (with several in between). So, it does not stop here... On 6/19 the dryer stopped heating again, as well as the timer and the dryer itself completely shut down!

Would never recommend this company. They are impossible to reach by phone. Wait times of 2-3 hours. Brand new machine, broke within one month of use. They repaired the problem for now, but blamed it on me incorrectly using machine. Um, I've been doing laundry for four decades. And they won't cover damage done to my clothes. Avoid. This company seems to be on the way out.

We bought this high priced washing machine 3 weeks ago. It broke on the 4th wash. Stops mid-cycle. Very Noisy washer. Speed Queen unwilling to replace the machine, only willing to try to repair it. Lesson learned. Don't buy a speed queen.

I purchased the washer and dryer set like many others after researching and thinking I was getting machines that would last at least a decade. My dryer has had problems since the first year of use. The last year I have had 3 service companies come out. They do not fix it. They order parts and I wait for two months. It still isn’t working. The cycle will run forever so I can’t throw a load in and forget it. The heat doesn’t work properly on the timed cycles. It squeaks. While they continue to send service repair people out and pay for that they will not admit they can’t make it work. The supervisor won’t call me back. And no one else has authority to help you they say. They have told me they don’t replace dryers. Just repair them. Or “pretend” they’re repaired and try to send you on your way.

Just installed a front loading washer FF7005WN since FF7009WN is not in stock and found it is defective. The dealer says the washer needs to be opened to repair. Try to call SQ and can not contact yet.

I needed a dryer timer for an older machine. I originally bought the Speed Queen machine because it was supposed to last 25 years. But with 9 years of life left in the machine, I can't get a simple dryer timer! They said it's obsolete and they no longer make it and they have no replacement for it. So I have to buy a whole new machine. Really Speed Queen?! I'm going back to Whirlpool/Maytag!!! I will never buy another Speed Queen anything. False advertising, customer service reps who contradict each other...They're a mess.

Nothing but a headache from day 1! After 20 years of using my Maytag Atlantis machines, it was time to buy a new set. I heard about Speed Queen from a tech who came out for my Maytag washer that was finally leaking from underneath. He spoke so highly of SQ because I wanted the same old technology; new ones seem to have a ton of issues. I don't need bells and whistles, or shiny and cool, I want function and durability; something that lasts, and I didn't mind paying the high price for it; after all, it had been 20 years since the last purchase. He said SQ was like the Sub-Zero of refrigerators. So I did my research (so I thought) to figure out which model would be best for us, and finally decided on the TR5 washer (the quiet one) and DR5 electric dryer. I was surprised to see it had to be purchased through specific places only, but I thought whatever; it's because it's high-end.

When you shop for a washer Dryer, don't believe what they tell you! We purchased a washer and dryer after years of awful service with GE products. We were lead to believe these units were commercial grade. First visit from service was within a month of purchase. Next 500 dollars in repair for same issues two years later. Yesterday having a company clean our exhaust unit and informed heating unit in dryer is burnt to a crisp and fried. Called company reviewing my account informed out of warranty. Don't be fooled. Their products are not built to last and they are a pain in the neck to deal with! Junk.

I wish I had seen these reviews before making a huge investment in Speed Queen washer and dryers. Similar to everyone else I've had nothing but problems in the less than a year that I've had these products. The washer regularly gives me an Er ub code which means that my laundry is unbalanced and I have to run at least one and sometimes many spin cycles to get the water to fully drain. I was told by the service technician that Speed Queen sent out that the control panel was so dented I should have never been sold the washer. He never returned to replace it.

Well I don’t know what people expect from a washer other than it doing its job. I'm coming from a top of the line Samsung to this new SQ TR5. Clothes are cleaner and actually wash more clothes effectively due to the full tub option. It’s not fancy, it’s not cheap. But it does work and work very well as it should. I would recommend SQ to anyone. And by the way, our Samsung was a 5.2 cu ft washer and it could not wash as many clothes due to the water sensors.

The grill inside drum form a black burned on substance. They told me it was from using dryer sheets and gave me a new grill. I don't think that was the problem so every month I take the grill out and use a Dremel tool to clean the burn on substance it looks like burned on plastic. I had the dryer 3 years and I don't want to deal with the company. I decided to trash them and go back to Maytag.

I purchased a Speed Queen dryer and washer from Spencer's in Arizona. Since my purchase of the dryer I have had a repair person out. Is three times in four Years. Two Of The Times It Was To Replace The Is heater element. After 4 years it is not working again. I contacted speed queen directly and they tried to blame me stating that I needed to have the vents cleaned more often. I had the vents cleaned out once a year. Terrible customer service and I would not purchase another speed queen product ever.

Four years ago I purchased a Speed Queen washer and dryer, confident that spending so much for these appliances would give me many years of worry-free service. Two years into my ownership, I experienced a problem with the dryer and the washer and had both elements replaced. In December of 2022, the exact same issues resurfaced with both machines causing me to place a service call again. The technician came to the house and assessed the problems and told me he would order the parts and let me know when they are in.

I bought a Speed Queen washer and has been the worst washer I have ever owned. Clothes do not get clean. The door lock doesn't disengage. Wish I would had gone to Home Depot or Menards and bought sale one.

From the time our Speed Wueen washer was installed in our house it would occasionally run water out of it at the spin cycle. That was over two years ago, countless service calls, and many phone calls to the company where we bought it and it still has the same problem. It seems when the service man is here and runs it it does not spew water out. I might go 6 loads and never have a problem. Then it will do it again. Sometimes only a small amount of water but many times nearly covering my laundry room floor. It seems rust is part of the warranty and the outside of the tub is starting to rust. Of course, because of all the water that has ran over the top of the tub and dumping onto our floor.

Simply put, the Speedqueen product is awful, and the customer service is awful and uncaring as well. As explained to me by the local appliance repair company that tried to help me, Speedqueen was good in the past, but anything after around 2017 is complete garbage. So when people recommend Speedqueen to you, they probably have had their machine a while. My machine was broken from the moment I got it. Control Board. Went out on me again after about four years, and now no help from Speedqueen to fix it. And the machine wasn't great when it worked anyway. My wife always complained the clothes did not smell clean.

We purchased our Speed Queen washing machine 6.5 years ago after a thoroughly researching various companies. Speed Queen was quite the stand out! What we didn't see in any of the reviews was an issue with the electronics. If you were to go to Google Search and type in 'Speed Queen Washing Machine CM ER', results are rather shocking. This is a communication error between the two controller boards. If one of the two electronic boards fail (output controller board, part number 202508P $305 or top control board, part number 202770 $398 - both of which are made in Mexico (stamped on the boards)) your machine is out of business! Very very costly repair!! And this has nothing to do with the mechanics of the washer!! In our opinion, this Speed Queen is not a good value of the dollars spent!!

After spending $1600 on a TR7 washing machine, I am simply sick to my stomach. The machine leaves thousands of wrinkles on every item that do not come out, it does not clean well at all, and after I went through all the steps that they told me to go through to have less wrinkles and cleaner clothes, nothing at all changed the situation. My old Maytag was 500 percent better than this piece of garbage. They said I could call back and maybe the RPMs needed to be adjusted if those things did not work that they suggested. However, when I called back, the woman on the phone, Andrea, threatened that if there was nothing wrong with my machine, then I would be charged if a service person came out.

I just purchased a Speed Queen dryer, actually the only dryer that would fit into my basement even after it was taken apart outside the house. Unfortunately, there are basically only two settings that I feel work for me-30 min or 60 min. Also there is no signal to notify me when the dryer is finished, which I have no idea once I have gone upstairs. I used to be able to wash hand washables on my old dryer (a Maytag) but there is no setting for that. Buy another brand if you can.

I used to believe that Speed Queen was like Toyota. Pay more, but get a better product. After reading these reviews plus my own experience I have abandoned this view and am looking at their competitors to meet our demands. I have a Speed Queen only a few years old that makes awful clunky sounds as well as a dryer which recently needed extra parts. When the parts department told me my warranty didn't cover my issues and sent me the wrong parts they then charged ME to ship them back. They also charged over $23 to replace what looks like a 50 cent light bulb. Unbelievable...

I bought the Consumer Reports top rated washer and dryer last March; my husband and I are retired and do not do a lot of laundry but wanted a new set to replace our Maytag 20 year old set. I have mostly been pleased other than the fact that there is no "small or low-water" setting for a tiny load. This past weekend we had guests from out of town. As they departed on Sunday she ran the sheets through the wash and set the dryer - just as we left for church and we all were going to a beach hotel for four days. I checked the load as I left the house; they were still damp and I left the dryer on as she had set it....

I am very disappointed by the performance of this washer. It is not quite 2 years old and tonight the lid lock refused to disengage. The machine uses various blinking light confirmations to indicate errors. So the rinse and lid lock kept blinking at the end of the spin cycle. I had to go to the circuit breaker to turn off machine as it is in a small laundry room and I cannot reach the plug behind the machine. I have to shut the circuit off manually at least once a month. The lid lock is a royal pain. I don’t think the clothes come out that clean and the cycles are very limited - ie there is no soak cycle. They say to clean water inlet filters once every 6 months but they are awkward and difficult to reach. I will never buy another Speed Queen again. It used to have a great reputation but the machines they are making now are not great.

First off, I bought a commercial washing machine so I could wash rugs and bedspreads. My mistake in not doing my research!! Not only did I purchase the expensive washer, but I bought the extended warranty. Which was an even bigger mistake and waste of money. The regular warranty on the machine was for a year. Just after 13 months the washer was leaking inside the drum. The retailer I purchased from said it's in the extended warranty. So I called Speed queen, they sent a repairman out. He said the washer needed a part. Easy enough, right? Not at all!!! So that was 12 weeks ago!! So I called Speed Queen 2 weeks ago and asked what was going on, I was told that they would find out and call me back. And then with no response.

We bought a Speed Queen washer and dryer 2 years ago as we were told from many repair guys that these were the best in the business. It has only been 2 years and the dryer has stopped working. Trying to get a repair has been a nightmare. Took a week for the warranty company to send a repair company to look at the problem. Now the warranty company states the parts are on back order with no ETA. It has already been 2 weeks with a family of 5 having no dryer. Upon hearing parts are on backorder with NO ETA I asked to speak with a supervisor in regards to a replacement instead of a repair at which point I was told this was not possible and was hung up on! TERRIBLE customer service. My repair company has stated that they have reached out to the warranty company three different times in the past 4 days with NO RESPONSE. DO NOT BUY SPEED QUEEN!!

This dryer is supposed to have a 5 year warranty. Don’t fall for it!!!! After 3 years and 11 months the heating element and timer went bad. Warranty did not cover this. Alliance said this warranty did not cover anything other than the cabinet and drum. Everything that I read in the warranty stated that this model was covered for a full five years. Don’t buy Speed Queen!!!

Customer service was terrible. Last time we had it fixed it took 2 months to fix. The first time was a couple of months after we had the machine. They fixed it but the 2nd time we had it fixed it took 2 times to fix it correctly. It turned out to be a seal that leak and ruined the bearings and we needed a new drum along with the bearings, gaskets and seals. Now it is doing the same thing. We only owned this machine since August of 2018. It is now out of warranty but I feel that it was a lemon from the start. It is going to cost about $400.00 to fix. The last time they fixed it it only lasted a year.

I purchased a Speed Queen washer 1 year ago. What a disappointment. US made, 3 year parts & labor warranty. Don't fall for it as I did. Have had nothing but problems with this machine since day one. It washes fine but the fabric softener does not dispense properly, is all over the clothes once the cycle has completed. Have been in touch with Alliance which is the warranty service and we have tried several things to correct the issue, such as cleaning the dispenser even though clean, running extra rinse with every wash, avoiding the normal wash cycle, technician came out was not helpful or friendly nor fixed the problem.

I bought the Speed Queen for several reasons, their reputation, it was made in the USA (I thought) and the reliability. I've had this washer over two years. It washes without issue. I can wash a large comforter with no problem and I haven't had any service needs. HOWEVER, it DOES NOT get clothes clean. I've tried switching detergents, smaller loads, everything. It simply doesn't get the clothes clean.

I purchase a Speed Queen because I had the last one for over 30 years. I wish I had researched the new machines better. I bought a top load TC5003WN and it is terrible. It has very few options you can choose for yourself. For example, you cannot control the water level. It has a small and large load water level, nothing in between. The autofill barely covers the clothes in the tub. I've had to wash my clothes twice and we are only 2 adults here who do not get that dirty.

I BOUGHT A SPEED QUEEN WASHER, THEY DELIVERED IT NOVEMBER 19, 2021. It BROKE a week later. I called Speed queen and they gave me one company that fixes it since I'm in a rural area. They came out once and could not fix it because they couldn't get in touch with SQ (closed on December 27, 2021 due to holiday). Now I'm waiting for the person to call back and schedule service. SQueen said they couldn't do anything about that.

We purchased the TR5003WN washer and dryer only seven months ago and the washer has already broken down three times and the dryer has also broken down. To make matters worse, the parts they need to fix these machines are on back order indefinitely so we are just without the use of a washer and dryer even though we are under warranty. Speed Queen via their retail partner has been non-responsive in helping to fix these ongoing issues. This is the worst buying experience, don’t go with speed queen.

We bought this washer January 18, 2021. Have had the repair man out 5 times, they have replaced the lid lock, the main board, and a part in the back of the machine and it still does not work! I wanted a speed queen and got a horrible product!! We have tried to call the number for support and it keeps hanging up on us or the call just won’t go through. PLEASE DONT WASTE YOUR MONEY ON SPEED QUEEN PRODUCTS! They won’t answer the phone so I’m assuming we wasted over a thousand dollars!

After trying to find this washer in stock for months I finally found one... They had just received 3 and had 2 people on their way to get one... We jumped in our truck to go purchase one and was the first ones there (an hour away) got it in place and I have been washing everything in site... After going through 5 sets of front loaders of various brands.. GE, Whirlpool, Kenmore, Maytag and LG... what a relief to have a machine that finally gets the clothes clean... I can pre-soak and everything comes out so clean... very basic controls (which is a nice change). We are very impressed with this machine and the quality. Waiting on the matching dryer to come in... But I couldn't be happier with this washer.

I have been waiting for an element for 2 months for my dryer. Of course due to the pandemic it is on back order. I was told when asked about a replacement to contact the retailer I purchased it from. The would not send them a return authorization. When I asked for a manager the rep refused and hung up. I am spending money going to the laundromat when I have a dryer at home. I wish I could give them zero stars at this time. They don’t deserve not 1 star!!!!

In April 2021 I bought the top model dryer of Speed Queen to match our new washing machine. I immediately had issues with the dryer taking too long to dry the clothes on lower settings or burning and melting the clothes on the regular and permanent press setting. The technician came out to look at it and said it is a common problem due to how the dryer heats up and the stainless steal vent in the back that get extremely hot so when your clothes brush against it it burns or melts the fabric and leaves an imprint of that vent or black marks on your items. It ruined a new set of sheets, several shirts and a couple of blankets. So my options are to dry clothes on delicate and take twice as long. So disappointed. This was an expensive dryer and the company does not back it up. I would think they would recognize this problem and come up with a solution. Or let me return it.

A Speed Queen Commercial Heavy Duty Model No AWN432SP113TW04, Serial No ** was bought in 2018 by a husband and wife, no kids. We have used it weekly. We paid over a $1000 for the best, non electrical computer controlled, simplest mechanical controlled (or so we thought) laundry machine. The washer was used till 2011 (less than 1 year out of warranty). For the last 3 months strange noises coming from machine. Called an appliance repair shop in San Antonio. Their service worker said it was the bearings. Estimate $825 to fix. Called Alliance Laundry System, they recommended sending in a video. We did. They confirmed that the noise sounded like bad bearings. Because of the warranty date they will not help with labor or parts. The reputation and service don't live up to the hype. For that kinda of money and service we will never buy Speed Queen again.

My husband and I have been trying to get our dryer fixed for 2 months now. Every time I call Speed Queen to get an update, they tell me the part needed is on back order. It has been two months and this situation has forced us to spend lots of unbudgeted money at the laundromat. Speed Queen hasn't tried to offer us any alternatives to our situation. Our washer also had an issue when our dryer stopped heating, as well. It wasn't dispensing fabric softener into our laundry and kept it retained in the area it was poured into. I was able to find someone to fix it rather quickly.

After one year I had to wash my clothes by hand. The Speed Queen model AFNE9BSP116TW13 totally stopped working. It took almost 2 months to get a service person to repair it. Then to add insult to injury the Alliance customer service Chat was a total joke, no response even though I was number 1 and so was trying to get through on their phone number. I hung up after 25 minutes. I need moving bolts and cannot find anywhere to get them. It puts me at risk for totally damaging the machine in my upcoming move. The dealer lied to me about it being a 10 year warrantee. When the machine broke down I opened up the sealed package (no manual) and it said 5 years. The dealer denied he ever claimed it was a 10 year warrantee. What a racket.

DO NOT WASTE YOUR MONEY. Purchased in October of 2019. From the very beginning there has been an undetermined leak. It appears that when in the spin cycle and the load is not balanced, but that is just my uneducated guess. A service rep has not been able to replicate the leak. I cannot use a spin cycle other than "low spin". So much for warranty - the place of business where it was purchased (Dr. Appliance in Delmar, IA) has washed their hands and told me to deal directly with Speed Queen. That is a JOKE. Speed Queen has done NOTHING to resolve the issue - so much for the 10-year warranty! Now the Washing Machine won't even turn on. And by the way, most dealerships who service Speed Queen Appliances won't ever service if it was not purchased by them.

I am less than impressed with my Speed Queen washing machine. It was not cheap and it should of been better engineered, especially the electric part of it. It blows the breaker seven times, every load and it pisses me off. It is out of warranty and the customer service is a joke. What happened to the days when a machine lasted forever. This isn’t cool and I bought an American made appliance intentionally. Think twice, Suzanne.

We had our Speed Queen for 10 days, and it stopped working. I struggled with spending the money, but after reading about the quality I thought I would go for it. We have a big family and do a lot of laundry. It came with a bad electrical board and now I have been out of a machine for 2 weeks. The service dept says it will be another 2 weeks for the part. Save yourself a headache and some cash.

We’ve had the washer since February 2021. It works great. Don't have any problems but the start button. It's the same button to pause it, that’s ridiculous because it's so sensitive you cant even touch it without it going to the pause! You're supposed to hold it for three seconds to pause but it doesn't matter. It just keeps beeping, so annoying, really think it should be a different button! I don't even want to use. We it paid way too much for it to be like that! I know I'm not the only one having problems with that button!!!

Moved to new home 4 years ago & bought very expensive SQ commercial-grade washer/dryer set as advertised, #1 recommended in the nation. Thought it would be more durable & last longer. Salesperson said true. Washer literally destroys clothes! Chews material…shreds towels, rips seams, trashes underwear, rips out zippers. So much lint removed from items at each washing that lint trap cannot hold it all. And that continues for months, after every washing! No towel in the house has lasted more than 3 months (good-quality towels!)! They look 25 years old!

If your local appliance store does not have the Speed Queen appliances on the floor, DO NOT ORDER them!! Our store took our $4,000 back in the middle of May, and still cannot promise a delivery date. (blaming Covid) We will now be asking for our money back on this so-called non-refundable purchase.

We have had both the washer and dryer for seven years with no problems or service calls. Ten year guarantee on the washer is comforting and they both perform at a quality level. The only complaint we have is that the washer does not have a buzzer, but the dryer does.

May 2021 bought a brand new washer and dryer Speed Queen. Did a read a reviews and heard how great it is. Washer won’t even get a little dirt out. I washed twice and still dirty. Try so many times to called Customer Service. Cannot get a hold of no one. Only auto play of computer voice telling you to hold on. Nobody ever answer t by e called of mine. Horrible customer service. I regret buying Speed Queen! I paid $1,000 for washer alone. I just lost $1,000 down the drain! I’m so mad and sad. DO NOT BUY SPEED QUEEN!!! Good getting a hold of customer service!!!

Huge, clean laundromat that has all you need. The staff is extremely friendly and helpful. I highly recommend Speed Queen for your next laundry day. The dryer's are huge and the washers cleaned clothes very well.

Bought a Speed Queen TR7000 top loading washer in Feb 2020, just before the Covid shutdown. After being handed a line about the durability of these washers, little over year later, it's not fully draining and leaking. I'd give them zero stars if I could.

I purchased a Speed Queen model TC500 top loader (costs over 900.00). I bought it thinking it would last 25 yrs. It stopped working in 1 week..stuck on Rinse/Spin only. Horrible customer service with no compensation even given the machine is under warranty.

Bought Dryer DF7000WG less than one year. One day noticed the drum inside as shown in the pictures. One side has no gap at the seam while the other side shows the gap. This tells me there is no quality control in their products. This is a very expensive item.

Bought above S Queen washer and dryer almost five years at the strong suggestion of the appliance store owner here in Tucson. AZ. Almost five years later we are in the midst of renovation from water damage in the walls in our utility room, kitchen, guest bedroom. How long has the washer been spewing suds out of the washer drain? No answer, quiet and continual lethal damage sums it up.

Researched washer and dryers for over 2 years while in the process of saving for the new machines, saved a little longer and a little more because the decision was made to get the reputable, American made, commercial quality “Speed Queen” brand. Certain I was getting what I was paying for, boy was I wrong. We settled on the old school simple styled TC5 and DC5 dryer, the washer has been okay but is actually worse than our previous GE top loader as in you can’t fill it with clothes and soap as the machine fills with water, the cavity is smaller and the water level is shorter, not to mention sometimes stains are not being removed and forget about deodorant stains without scrubbing first compared to our old washer, also at times the clothes I put on the top are still on the top at the end of the wash cycle so it’s as if the agitator hadn’t worked.

Updated on 04/28/2021: We purchased a TR5 Speed Queen washer/dryer in June 2020. The washer has never worked right and the place of purchase Big Sandy Dublin, Ohio keeps sending out repairman that cannot fix it. Yesterday we had a 3:00 appointment after waiting another 2 weeks and repairman canceled. Next month the washer warranty will run out and I’m wondering if that’s the goal.

My 25 yr old Maytag still worked and sold for $100 on Letgo. My washer of 20 yrs was broke and I wanted a matching set. My first in 50 yrs of marriage. $2,000 later what a mistake. The same day the dryer made such a loud banging noise that I called the salesman right away. Got service two days later. It started again. I should have had it replaced then. Because it never waste solved but after warming up it would stop. Now six months after warranty is out the timer won’t turn off the dryer. It ran for four hours before I realized it. Lakeview Service came out on the washer problem was very rude and abrupt. Do not use them. He wanted to charge me a service call charge. The washer was a yr old and Speed Queen advised me to call them. I am a married 70 yr old only user of this machine and so very disappointed in this Product. Buyer Beware.

I'm a professional facilities maintenance worker and have few companies that I would not buy from again... this is one. Customer service is non-existent here at Alliance/Speed Queen. No way to email from the website, phone number goes to automated service and never do you get a department to pick up the phone. When you leave a message they just don't call back... ever... for days or never... mostly never. I guess for parts and lost money because they are so unbelievably bad at any customer service.

Bought it yesterday at the largest hardware stores in Ohio... Hartville Hardware, after our front loader developed a motor board problem and didn't want to put any more $$ into it... Picked it up and dropped off our old one - nice to not have to worry about getting rid of it!!! Installation was easy - hose gaskets included - mesh screen for the inlet and standard for the machine attachment... no leaks - that's rare for me!!! Seven loads - various sizes - all washed very well - stains out (we have a 10 year-old so we do Spray-N-wash - have since she was 1... LOL) several pair of jeans along with towels in a load - no problem... Bought it on the recommendation of the service tech who was looking at the front loader... After reading all the comments on here - will give an update in six months... Thanks to all of you for your comments!!!!

Wish I had not bought- washer foams out the drain every time- no, I am not using too much soap, no I am not using th wrong kind of soap (tried HE and regular in very small amounts), plumbing is not clogged, no issue with old Maytag for years... Also, you need an instruction guide to understand settings- seems like they just chose random words... Hey SpeedQueen- how about "small medium large" and "cold warm hot"... I know you are trying to get around Gov. efficiency standards, but whoever you pay to design these controls should be fired- It's not that difficult people.. I'm sure it is made with more metal parts than most washers, but what's the point if it doesn't work? What a mess and a waste of $1,000.

Our 4 year old Maytag was needing repairs and the repair was about 2/3 the cost of the machine. I did research to find the best reviews for a good "quality" washer. Speed Queen seemed to have good reviews. I paid the higher cost to get a "quality" washer. It is less than 5 years and we are having to pay repair bills on this Speed Queen washer. There is no difference in the quality of this machine. It has not lasted any longer than a "regular" brand washer. Don't waste your money, get the cheaper brand.

I really thought I was getting the best! I who worked for Maytag owned a 34 yr old Maytag had no problems. As many folks know, Maytag washers are not the same. And, like many other did some research. Seeing that this units normally cost around $1,000.00 for just the washer, was getting great price of $833.24, Yeah! and that a price is crazy too! When I installed it. (And I've installed my Maytag and Dryer 34 yrs ago.) I can install appliances. I felt really good. I had it for 10 days and its looks and feels very solid! However, the washer stopped or would not go into a spin mode. Only the two blue lights would flash. Since, I tried calling Speed Queen (no one returned my call). I researched YouTube to see how to do a Force Spin. I also wanted to make sure that my drain line was clear and no clogs. (No Clogs.)

I bought a Speed Queen washer fall 2020 based on its stellar reputation. I was sorely mistaken. I’ve had the tide pods not devolve and clothes come out with dirt still on them—-dirt —like something as simple as milk that should have easily washed out. Someone on these reviews correctly called the wash cycle a “soothing bath.” The drum does not agitate. Often the clothes are weakly spun and too wet for the dryer. The lid lock is a complete nuisance. They put that on there so you can’t see how feeble the agitation cycle is! The plastic bleach dispenser discolored after 1 month of use. The cycles are awful and LONG, which wouldn’t be bad if it were doing something. I have to agree with Every one-star review on here—HEED THE WARNING! The machine makes doing laundry an even worse task than it is. SHAME ON YOU SPEED QUEEN...SHAME SHAME SHAME...OR SHAM SHAM SHAM!

We had a Kenmore washer for over 25 years, but had to leave it in the house when we moved. I decided to 'upgrade' to a Speed Queen when replacing the Kenmore. Because I wanted a top-load machine without a 'computer' and many settings, I decided upon the TR3...and am every so disappointed. One problem with this machine is that clothes do not come out clean (too little agitation?), so every little spot or mark or stain must be hand-scrubbed before being put into the washer. A second problem is the minimal number of settings. If the load of clothes seem to need an additional spin, they must go through the entire wash cycle first. There is no way to select just one portion of the cycle. It is all or nothing. I had not noted this 'feature' of the machine before purchasing. I am so very sorry that I spent that amount of money to be so very disappointed. Will be replacing this washer soon with something other than a Speed Queen.

Purchased Speed Queen washer and dryer from Orville's in Buffalo New York. 4 years later the heating element stopped working. 10 day lead time for part and half the cost of the dryer. Will never purchase a speed queen again, piece of junk.

Purchased a washing machine in September 2020. Upon the first use, the machine made this horrible annoying knocking noise. It is now February 2021 and after multiple service calls, we still have this machine with its horrible annoying knocking noise! A local technician was just here yet again today, and was even on the phone with Speed Queen for over an hour trying to get help to repair it, and still nothing. No one seems to know what is causing the noise, or how to fix it. Wouldn't it make sense to replace the machine? Perhaps it's defective? Or am I just suppose to take multiple more days off work to accommodate technicians until they get it fixed?

I have not owned my machine for even a year and it has already broke. The repairman has been out three time to fix it and it is still broken. I requested my money back for the machine and now they are not responding to me. I bought this machine because it was supposedly the best. I would never recommend one nor will I ever own another one. Since they are not fixing it I guess I am out $1000.

Thought I was buying a quality product, it definitely is not! Was told it will last 25 years. Wrong! Lucky if it makes it to six. Had nothing but problems with this Speed Queen Dryer since we purchased it in 2014. The thermal fuse 4 times, the thermostat, the timer. It doesnt dry clothes. Had it "fixed" 3 times in the last few months. Twice within 10 days and now it isnt drying my clothes again. Sick of this piece of crap. Do not buy a Speed Queen nothing but trouble!!

Our opening price point Kenmore dryer wasn’t consistently heating. Yes, we could probably repair it, but the cost could have approached what the dryer originally cost. So, after 8 1/2 years, we retired it. Replaced with the DR7 from Speed Queen. Excellent so far, though it’s only been a few days. Easy to operate too!

We purchased a Speed Queen Washing Machine in 2017 after it was highly recommended to us by a trusted appliance technician and internet research. The washing machine worked satisfactorily until approximately five weeks ago. Water was noticed under the machine after doing a load of laundry. We thought it might be due to our water well/septic system because of very wet weather. We waited to do any further laundry until the septic tanks were drained. After the septic tanks were drained, a load of laundry was started and our laundry room flooded.

Bought a Speed Queen washer in 2013. Just recently started making noise. Called in repairman who found that a bolt had broken causing other damage to the tune of $800. Contacted Speed Queen, and Andrea in Customer Support said sorry, out of warranty, nothing we can do. So, when their website claims they can last for 25 years, I'm not sure I believe that. I would think a good quality bolt would last a long time.

We purchased a Speed Queen Stacked Washer Dryer for our business. It is not the first one we purchase this item since we have different locations and until now we hadn't have any issues. This time, 6 weeks after we installed it, the dryer electric panel stop working. Our installer checked it and found out that the panel was defective and need to be replaced; the cost of the new part was covered by the Brand but I need to pay the labor. I contacted Speed Queen and ask them to refund the labor needed to replace a defective part that was supposed to be working for years and just after 6 weeks malfunctioned. I was told that their policy was set and they couldn't cover the labor cost. Well, this has been my last purchase of any Speed Queen product. There is a clear difference between servicing a used dryer and fixing a defective (from origin) product.

Our Maytag dryer died & they could no longer get a circuit board for it. It was the 2nd time in 5 years to need service. We had the top of a line Maytag washer & dryer. I asked the repairperson what brand he would recommend & he stated "SPEED QUEEN". He said they cost more but are very well built. They are the same ones in laundromats. I read the reviews & found the TC5 model. This is an old school, simple controls & will last 20 years washing machine. We bought the set - Washer & Dryer. The appliance person mentioned they are hard to keep in stock because of their reputation.

I bought my Speed Queen Washer and Dryer (TR5) in August 1919 and I’m not happy with them! The day they were installed and I was told they were ready to use as they walked out the door, I did a load of laundry and found the control panel loose so I called and said I needed repair to come fix it. Then I threw in the very first load into the dryer and started it up and wow, what a racket it made! So I called service back and told them they needed to repair the dryer too. When service showed up two weeks later, they tried to tell me that the loose control panel was normal! Well, it’s not and amazingly it was fixed! The support rollers and Idler Arm Assembly had to be replaced on the dryer. I had them back to repair the washer last winter, but I don’t remember why. So repair was back again today for my washer that started to walk all over the floor. I was told that it was built up dust! Very little was cleaned out from under the machine!

I could not be more disappointed in an appliance, and I've been buying them for my home for over 40 years. We had our Speed Queen dryer one month (!) and it stopped working. Cracked terminal block. Part not in stock! Long wait for repair.

We bought a Speed Queen washer 4.5 years ago. We were told they can last up to 20 years. Imagine my surprise when it started leaking a week and a half ago. We had a certified tech out to look at it 3 days later. They opened it up and said it was shot and closed it back up. Apparently it had been leaking into the motor and transmission. We had no signs of water until 3 days prior to the service call. I called Speed Queen. They said only a 3 year warranty on motor but 15 year warranty in transmission. I was told that possibly parts could be sent out, but I would have to pay labor. Okay, if that’s what I needed to do.

This washer was bought in November 2019 and started malfunctioning in June 2020. It refused to go to the rinse cycle. After several calls to Speed Queen they said it needed repair and recommended a repair service. After over 4 months of waiting, the motor has been replace along with a main computer board and still the machine won't work. they are coming to replace a second computer board today. that's three parts being replaced in a machine that is under a year old.

Since day one the speed queen has had issues. Lately it stops all lights flashing. Takes repairman a week then another week for parts. Wash one load without issue then it start yet again. The lid lock was said to be issue last time but clearly has more issues. Big mistake purchase.

My husband and I bought a Speed Queen Washer in 2018, might I say it was not cheap. We had heard good reviews and wanted to get one that would last. We have now had it two years and now I am having to wash each load twice to just get most of the stains out of the clothes. My husband is a farmer and can go thru two to three pairs of jeans a day depending on what he is working on. For what we spend I could have bought a cheap one every six months for what this one cost. If you are looking to do heavy duty laundry the Speed Queen is not for the job.

I purchased this model of Speed Queen Washing machine (as a set with a Speed Queen Dryer) in September of 2011. And almost 9 years to the date, the washing machine bearings froze and burned the belt. The machine cost me $706 in 2011 and another $150 for a technician to determine the bearings were frozen. I wouldn't expect such low life expectancy from such a high end washing machine. And as such, I wouldn't recommend this brand to anyone. My next machine will be a Miele or Bosch. I hear they are still producing high quality and most importantly DURABLE products. Very disappointed!

Spent a lot of time researching a new gas dryer as I discovered that Samsung & LG are not considered great buys with the service calls that ensue. As a previous Samsung owner I was particularly concerned about quality. Found that Speed Queen had a pretty good reputation, was made in the US (Wisconsin) & had options of 3, 5 or 7 year warranties depending on the model. Chose the 7 year model & was very excited to try my new dryer. It stopped working on day 1. The sensor settings would not work. Called for service & was referred to one of their service companies, they came & assessed the dryer, it needed 4 parts, a board, a thermostat & two sensors. I was told the dryer would work just fine on regular settings until the parts came in. That was not true. A week later it stopped working on any setting. Called the servicer & Speed Queen, another service call, another part, the ignitor was bad.

Until now, I had been happy with my Speed Queen Washer. It is simple to use and does an okay job cleaning my clothes. However, after just three years of use, one of the plastic arms on the agitator inside the tub broke off after washing three pairs of jeans and a handful of shirts. Upon closer examination, I noticed that the plastic used for the arms is rather thin and flimsy, certainly not the "heavy duty commercial quality" that I paid a premium price for. I called Speed Queen and was told that the part wasn't under warranty which rather surprised me. So buyer beware.

Updated on 10/06/2020: Hello, this is an update to my first review, July 2020, after three washers in a week, (all had a loose control panel) then told by manufacturer to schedule a repair date (for the new washer), this is the "rest of the story", to quote Paul **... so in addition to the control panel being loose, the tub was always tilted and setting off the switches for "unbalanced load". As I mentioned in the first review, I will be wondering what else will go wrong...turns out the tub was always tilted because the wrong type of springs were installed when built (green v.s. blue, if that helps anyone). They have been replaced. So the new machine was delivered july-23-2020 and finally fixed on sept 5, 2020.... or until something happens for being poorly assembled / built.

When my five-year old (Whirlpool) top loader died last week, I asked the repairman who pronounced it dead what kind of machine should I buy. His answer: “Speed Queen”. He didn’t even have to think about it. I followed his recommendation and bought a Speed Queen TC5 top loader. The options are simple, but the cleaning is effective. You don’t need the control panel of a washing machine to look like a rocket launch control. There are some hints, however, to get the maximum performance from the machine.

I recently purchased a 2020 Speed Queen top load washer and matching gas dryer. The products were highly rated and I must say they perform well. I did find an issue with the washer only. When the machine is running it generates an RF field that almost totally interferes with AM radio broadcasts. This happens when a portable (battery powered) or plug in radio is used. This never happened with previous GE washer or Kenmore washer that I owned over the past 40 plus years. I contacted their service dept. online and explained the situation. The response was, "We sell a filter kit to remedy this situation but it is not covered by your warranty." I priced the kit at various sites and they run anywhere from $145 on up. Now mind you this is for part only. Installation was not even mentioned. I find this unreasonable as they admit to a problem by offering a "fix" at the consumer's expense.

We bought our Speed Queen washer & dryer in 2016. We were looking for something that would last & be durable. Even though the speed queen was smaller than other washers we thought the durability would be worth doing smaller loads. We were wrong! We have had numerous issues. In the beginning we would call customer support with no help. We needed to get a technician. We called several places, but only certain people work on them. I finally found a ace close, but because I did not buy it from them they would not repair it.

While I'm pleased with the washing ability, I feel that the cycle takes way too long to complete. Not "speed"y at all. We've had it for 2 years now and have had no issues whatsoever aside from the length of time it takes to complete a washing cycle.

I really like my Speed Queen. I had a new LG front loader before. My clothes just kept getting dingier and dingier. But when I switched to speed Queen they were so much cleaner. It has all the settings you could want. From gentle cycle to permanent press to regular. You just can't beat the good old agitator.

I paid a little more, but I LOVE my Speed Queen. It's reliable, I can wash a big load and it gets my clothes clean - it fills up with water. The washer I had before this one was a "water saver", filling up only about half way. My clothes didn't smell clean, so I started washing only half a load at a time. Not much on energy savings, uh?

I've had this Speed Queen front loader washer for almost ten years. It has never broken down or needed any parts replaced or repaired. I do at least two loads a day and some are heavy towels and sheets. If you want a reliable, energy efficient machine that takes in large loads and gets it done - this is the machine for you!

Speed Queen is the monster washer, it never fails, it handles large and small loads and frequent use, it is not fancy but it is sturdy and reliable and cleans in a much faster time. This washer is made for families with a lot of cleaning needs. These are the same washers that they use in car washes and laundromats, you will spend about 500 more but the machine is superior and saves you on the extended service plan.

My Speed Queen washer is a replacement for a Maytag Neptune that I had for many years. I am very pleased with the performance and especially the amount of water it uses during a cycle. It gets the clothes just as clean using about 1/2 the water, very important as we have well water. It is not as "pretty" as the Neptune was, but that's extremely low on my list of requirements.

This is the second set of Speed Queen Washer/Dryer that we have purchased. (We sold our house and left the set for the new buyers.) Speed Queen is made in the USA of high quality steel and lasting products. It is the brand they have used in laundromats for years for their lasting durability. It doesn't have a lot of bells and whistles. It is a top loader washer and a front bottom dryer. I have never had any problems with smells, not drying, washing etc. They do cost more, but they are well worth it. I WOULDN'T BUY ANYTHING ELSE BY SPEED QUEEN!!!

I have a commercial Speed Queen washer and dryer. Best ever. Front load washers are crap. Had a Maytag and a Whirlpool Duet. Both died within 5 years time. All plastic. The top load washers that don't have an agitator don't clean clothes.

Quiet running, cleans well, runs an average load in about 30 minutes. Spin is especially effective, resulting in shorter drying times as compared to our old Whirlpool. It has an upright agitator, a feature we wanted. Since Speed Queen has done away with the transmission, the agitator is fixed and the drum moves to swirl the clothes thru the water. It runs with a gentle whooshing sound instead of the old thrashing sound. So far, it has worked well. Our machine has analog controls, not the digital control panel. All the controls are marked understandably and are easy to use. My wife likes the delicate and hand wash cycles, something our old machine did not have.

Best washer and dryer ever made - by far superior to any other on the market!! Reliable, dependable product - have had for more than 4 years with no service required. Would purchase another Speed Queen before any other on the market.

We really love how simple this machine is to operate. I love that you can fill up the tub and soak stuff without it automatically getting rid of the water you have in the tub soon as you decide to shut off. The other type that are top-loading but are similar to front loaders they would always empty out the tub in. That isn't what I wanted to do. I love this machine because it works like the machines I grew up on where you can start and stop it wherever you want without it emptying. Does a great job washing our clothes no matter what cycle we use. Definitely would recommend.

The Speed Queen washer is a dependable machine that washes the clothes perfectly and has a large capacity. Its operation is quiet. The large agitator distributes the soap throughout the entire load. It is solidly built and I would highly recommend this manufacturer.

I had one criteria when I bought this machine. Will it last? I didn't want problems & I didn't want to have to buy a new machine in 5 years. I have been using this machine for 10 years with no problems.

Best Washer I have ever owned. Washes in 30 min. You can open the lid without pausing the washer. It does not lock!! YAY!! High end in pricing but worth every dime, great warranty. Covers everything. Heavy Duty! These are the kind of washers in laundromat so you know they are durable.

I bought my Speed Queen TR5 in December, after having several lackluster Whirlpools over the years. Before I made my decision I looked at more washing machines than I'd like to admit - reading reviews, comparing features, watching YouTube videos of people reviewing and washing clothes in various machines. Really. My head felt like the spin cycle.

Last one made noise and took twice as long. Laundry now done in half the time. We have had several different brands and none are anywhere close to this brand. Spend a little more to get a lot better machine.

We purchased new washer and dryer from Speed Queen base on "Old School" performance recommendations. The washer seems to get overloaded when there are 2 or more pairs of jeans in the load being laundered.

SQ is a commercial grade and will last longer than 7 years. They have been around for a long time at laundromats where they within all kind of abuse. They endure and continues to last longer than other major brands.

Bought Speed Queen commercial top load washer and dryer a few years ago when front load Samsung washer developed issues. Pair has been reliable; built to last 30 years. Gets the job done well. No issues so far.

My Speed Queen is built like a tank and has a 10 year warranty. She's definitely speedy and has the usual options. She has a Large stainless top loading tank. I liked her so much I bought the dryer as well which has the same warranty.

The Speed Queen is built to last, and doesn’t have all the options that you never use. The machine does a great job washing your clothes and spin drying them. It’s top loading and has a agitator which I like very much.

When my hated, clothes knotting, front-loader Whirlpool broke down, after 8 years, I contacted a repairman who told me it would be expensive and a waste to fix, and the ONLY washer to buy is a Speed Queen, top loading, non-digital “old school” machine. He said it will last 25 years. I took his advice and I LOVE my new machine. My clothes are super clean, nothing gets tangled or knotted. Highly recommend!!

I was shocked to see the low ratings on this site. I breed Golden Retriever's and to put it mildly I wash dirty stuff. From muddy dog towels to poopy puppy pads. Dirty Stuff! My Speed Queen (TC5000WN) does a wonderful job on my dirtiest loads. It washes faster than my old machines, (GE & Maytag) and has an option for a larger fill. It is a workhorse, which is what I want in a washing machine. I had an LG Front Load washer and hated it! You cannot properly soak anything, and I was constantly cleaning the rubber gasket to keep it from smelling.

We got this washer because our previous cheap one stopped working after 3 years. We got the very expensive Speed Queen on the advice of the repair technician who didn't think our other relatively new washer was worth the cost of repairing it. So I asked for his advice on the best quality machine with the least problems and this brand was his recommendation. I am SO MAD we wasted so much money on this piece of garbage! I've had it repaired 3 times already (owned it LESS THAN 1 YEAR) and I'm going to have to have it repaired AGAIN because it is not draining water AGAIN. The repairman was literally here 2 days ago. It also doesn't get clothes very clean. DON"T BUY IT. For reference I have a Model AWN43RSN115TW01 which is Product Code TR3000WN.

Very, Very, Very, Disappointed. Lousy cleaning - Lousy Drying. Terrible, Terrible equipment. Washer and Dryer do not work as I expected. They are noisy, do not wash or dry clothes very well. I have owned FOUR sets of Washer Dryers over the last 30+ years, leaving them in the homes I move from. Washer has ruined some of my clothes, even on the delicate cycle! The clothes are almost dripping when the wash cycle is done. Soap does not get dispersed very well, with soap splotches on cotton items. On top of lousy functioning, the top of the top loading washer is warped. The manufacturer says they make them that way on purpose. WTF For???? GIVE ME A BREAK - BUILT WITH A WARPED TOP??? Most money I ever spent for a washer and dryer and I feel like I have been had.

I purchased a TC% washer in October 2019. A couple of weeks ago the machine smoked and had a burnt wire smell. Then the machine's drum would not turn. Authorized technicians came out a found a broken belt which they say appeared dry rotted. Replaced the belt and left. 1st load after that the machine would not drain. Techs came back next day and replaced the pump, After replacing the pump I had them try to run a load and the machine would not fill with water. After consulting with Speed Queen authorized techs they then discovered the transmission was locked up and the control board was malfunctioning.

We purchased a Speed Queen washer for home use in October, 2015. The top, lid and control panel are very cheaply made. Lid rusted and the control panel paint all scratched off so you cannot even read the controls. Was sent another lid that quickly began to rust. Now I am getting orange rust stains on my white and light colored clothes. We paid over $800 because we were told this was the best you could buy. I am very disappointed and would not recommended Speed Queen to anyone. They are not worth the money. I want to just get a new washer, but my husband is upset because this was a total waste of $800.

Purchased a pair of coin-operated commercial washer and dryers both back in 2016 and had to return both after the washer started giving away free washes. All you had to do was press the button and it would start up again without coins. Service operators came out repeatedly until the west coast regional manager for Speed Queen came out: the mother board was even entirely replaced and still the washer would give away free wash. The dryer started out with a swishing noise with each revolution and would not stop. The entire drum was removed and replaced and the same thing repeated itself. It was rubbing somewhere but the service and SQ rep couldn't figure it out. Both machines were returned.

TR3 and DR3 washer and dryer. Told the sale man we are farmers and get pretty dirty at times. He said Speed Queen without a doubt, which was the most expensive. Well it can't clean worth a **. Found out the drum and agitator are one and locked together, so no agitating. Just spins the drum back a forth. My pant legs come out dirty in the folds. Went as far as stapling, yes stapling the fold open and re-washing again. I find more dirt in the lint trap of the dryer then lint itself. Speed queen calls it gentle I call it **. Replaced it with a used dual agitator washing machine for 1/5th the cost and now just lint in the dryer and way, way, way cleaner clothes. The dryer has needed to be serviced twice with all this being less then a year old. Things get caught between the spinning drum and the seal and some load sensor turns the dryer off. Feel completely ripped off. Now I'm going to sell it cheap and honestly cause can't stand seeing it sitting there unused.

I purchased a TR5 Speed Queen Washer in December 2019. It started malfunctioning even before the delivery truck was out of my driveway. The whole control panel was then replaced at the end of December 2019. Today, January 12, 2020, it is malfunctioning again. The lid locking mechanism works sometimes, but not other times. I'm afraid that this will cause the machine to stop working completely as did the prior problem. This machine is not living up to its reputation. Maybe this one is just a lemon, but hopefully I can get a replacement or a working machine at some point. This was a $1,000 machine.

I bought a Speed Queen washer in January of 2014. What convinced me was the warranty. But less than 5 years later I need to replace this washer or fix it for 600$. Finding out the bearings were not covered under the warranty. I previously owned a Maytag that lasted 22 years. Replaced it with an LG front loader that was horrific because of the smell but it was running after 7 years at least. The technician told me I just got a dud because this really doesn’t happen with the speed queen but lucky me. Speed queen informed me they could not help. A washing machine should last longer than this so no I can no longer recommend this product.

I should have did more research before I bought this product. I was looking for a top loader with an agitator that actually agitated like the washing machines we use to buy back in the 70's & 80's. Machines that were made to wash your clothes and not give them a soothing bath. First of all with this washer the lid locks and I feel that is the most ridiculous thing I have ever seen. I would give anything to break it off and shove it up the persons butt who came up with this stupidity. If parents today cannot control their kids and keep them away from things that are not there for them to play with, then we should not have to have a locking mechanism on the lid.

My wife & I had a top-load Sears Kenmore (manf. Whirlpool) Heavy Duty Series 60 washer we bought (along with the dryer) 2nd hand & used for 20+yrs, along the way replacing agitator dogs & 2 lid switches, and a couple of other things I can't even remember, keeping it going long after many would've given up & tossed it. Finally, sometime in 2017, it got to where it would cycle fully on only 1 of the main switch settings, so I had to decide whether to chance buying a new main switch at roughly $140 & installing it correctly, or take the plunge & get a new washer entirely.

Not happy with the washer. Purchased to replace LG that was destroyed when my home burned during the N. Calif wild fires. Completely new home and just moved in. The washer has suds coming up the Drain, "stand pipe" during the spin cycle which overflow down the wall and onto the floor. The rubber adapter supplied to defuse this problem lessens but does not eliminate it. Online search shows this is a common problem with this washer as does the fact that Speed Queen has developed a adapter to defuse the suds problem. Unfortunately the solution is inadequate. I'm considering taking the 2K loss paid for the washer and dryer to save on home repairs down the road. My suggestion is to look elsewhere for your washer.

My husband surprised me with the Speed Queen washer (TR7) and dryer (DR7). The washer is fabulous. The dryer is awful! The metal plate in the back immediately turned black as it was burning our clothes. We cleaned the vents, replaced the panel and started drying everything on delicate and it is still burning our clothes. Called the store we bought it from and a technician called us and said it would be $150 to come out and basically told my husband it was user error and all the panels turn black. I am not spending a 1/3 of a new LG or Samsung for a tech to come out and tell me user error. All my boys underwear, socks, multiple shirts, countless blankets/comforters and 3 sets of sheets are burnt and ruined. Do not spend the grand on this dryer! My 8 year old Samsung dryer ran circles around this one - we should have never gotten rid of it!

I purchased a new Speed Queen Commercial Top Load washer and front load dryer in June 2016. Within a week I had service come out to try to fix the thumping in the dryer. Repairman came out 3 times and decided I needed a new drum! That helped but didn't really fix the noise. Today, Dec. 2019, the repairman told me my washer needs a new motor and some other parts, that is why it won't start or just cuts out. It trips the circuit too. I've had clothes with water sitting in the machine for a week waiting on the repairman to get here to fix it. He had to install new roller bars in the dryer for the thumping, and I guess we will see how long that lasts. I am very disappointed in this set. I want my old Maytag set back that I had been using for 15 years with no issue, but the buyer of my house wanted them so I let them go. I should not have done that. Today I paid $157 and who knows what the washer repair will be.

We researched on Consumer Reports, as well as online, to find the best washing machine for our needs - top loader agitator, gentle on clothes, extra spin, easy to use. The Speed Queen TR5 seemed to fit the bill. It comes at a hefty price tag but the 10-year warranty, along with a built-in surge protector was very appealing. Purchased it 11/2019.

I have used this washer for over a year. The tub barely fills to 2/3 and I was told by customer service this is because of government regulations. Very annoying if you would like to wash what is normally considered a full load. My MAIN COMPLAINT is the problem I have with bedsheets becoming literally knotted and twisted so badly that I must continually monitor my washer as if a naughty child! I’m over babysitting my washer.

Prior to purchasing this Speed Queen AFNE9B-AWo1 Front Load Washing Machine we had an old LG 10kg machine and as we are in our 70's decided to pay the $3.5k so the machine would outlast us. Unfortunately "lasting ability" is no use if it doesn't do the job. IT DOES NOT CLEAN YOUR CLOTHES! This machine has NO lint filter so flecks of lint cover your freshly washed clothes and in the folds of the clothes there is often dirty marks which have to be rubbed off in a clean tub of water despite using the "second rinse" cycle on the machine. My advice is AVOID THIS MACHINE at all costs.

The Speed Queen washer that we purchased at Warners' Stellian, is model #AWN432SP113TWD4. Had repair person out 3 times due to water on floor after washing. Unable to determine problem. Problem continues daily, leaking water on rugs and shoes. Contacted Warners' Stellian and they want their repair person coming out a 4th time. Company will not issued a new washer due to daily leaking from this Speed Queen washer.

Bought a Speed Queen washer at Tasco Brampton in 2018 and it's broken down 3 times. Under warranty repairs take at least 3 days for the repair technician to contact me and then over a week to actually attempt to repair. Will never deal with tasco or speed queen ever again.

My family is very active. My daughter rides horses and works in a barn so we have a lot of very dirty, smelly laundry, including horse blankets and saddle pads. When my Maytag broke I went to a small local store that had several brands of appliances for sale. I told the salesman our situation and said I did not want anything fancy, I just wanted a "workhorse" of a washer and dryer. He recommended Speed Queen. I had never heard of Speed Queen but I trusted him and made the purchase.

When I received my first dryer, all was good except that neither autodry cycles would advance unless set on cool down. The dryer ran as long as 4 hours without ever advancing. I stopped the dryer after the 4 hours - never tried longer than 4 hours. I exchanged that dryer only to receive one (same model) that was worse. Exact same problem, but also runs very noisy sounds kind of like there are shoes or a ball in the dryer. The first dryer was very quiet. The noise comes and goes. Then before I had time in my schedule to have a service person come out for those problems, the heat stopped completely. The service person replaced the igniter and which fixed the lack of heat problem, but was unable to fix the other problems (replaced a few other things, etc.).