Sleep Outfitters Reviews

I will never order mattresses online ever. My children have never had to sleep on the floor for 3 weeks but Sleep Outfitters said it will be there tomorrow. When tomorrow came they said oh sometime next week then next week came they said it's still in the warehouse and then told me my refund would take 10 to 12 business days. I thought I was doing g something good for my children but no. Sleep outfitters are very unprofessional and when I called a week ago to get my refund they said no because it already out for delivery. They lied to me so they are not trustworthy at all. I ordered on 8/7/26. Today is 8/21/26. Still no resolution.

We had a great experience at the Fayette Mall store in Lexington, KY. Craig was a great help and based on other customer reviews we can see why. We were searching to replace a guest room mattress and Craig helped us find the right one based on our criteria.

I had a fantastic experience at Sleep Outfitters. The staff was knowledgeable, patient, and genuinely focused on helping me find the right mattress instead of pushing the most expensive option. They took the time to explain the differences between several models and made sure I felt comfortable with my decision. The store was clean, well organized, and had a great selection to try. The entire process—from testing mattresses to checkout—was smooth and professional. Delivery and setup were also handled efficiently. If you’re looking for a place that combines great customer service with quality products, I highly recommend Sleep Outfitters. It’s refreshing to work with a team that truly cares about helping you sleep better.

Someone needs to review Sleep Outfitter's advertising and business practices. I went to Sleep Outfitters to buy a mattress which was their advertised price of $2149.00. They also charged me a recycling fee of $25.00 and a fee of $59.99 for a mattress protector which I was told had to be purchased if you want the 120 day exchange option. My total with tax came to $2379.20 which was paid in full with my MasterCard. Their website states that there is a free gift, which I never received. I was also not given the mattress protector that I paid for in the store.

After considerable on-line research, visiting many mattress stores and discussing our needs with as many salespeople, we purchased TEMPUR-PEDIC Proadapt Split-King Hybrid mattresses with the adjustable bases from Sleep Outfitters, Centerville, OH There are so many variables, manufacturers, styles, etc. that it takes a well informed and concerned salesperson to narrow-down the choices to meet an individuals needs. That is exactly what our salesperson, Lewis, did. He LISTENED, walked us through the products that matched our requirements. No pressure! No up-selling! In addition Lewis and his team accommodated us by delivering our new Tempur-pedic mattresses ahead of their normal schedule. The delivery team was very considerate, wearing shoe coverings, totally cleaning up the packing material, explaining the operation of the remotes, and answering any questions we posed. Now for a good nights sleep.

My mom needed a new bed set. Recommended Sleep Outfitters where I purchased mine. Went to the store, and looked around. The lady behind the counter was very nice and helpful. As a result mom finely found her bed set and ended up saving money. She ended up having a great night sleep!!!

Sleep Outfitters did an excellent job helping me find just the right Box Springs that I need for my elderly parents. Amanda at the Highland Avenue store right off of 280 was so knowledgeable and helpful. She located exactly what I needed and had it delivered and set up for my parents. It certainly set my mind at ease to know that they could now enjoy their mattress and box springs. I highly recommend this store because Amanda was so professional and quick to help me to find just the product that I needed for my parents. This store is located right off of Highway 280 across from Lowe’s and behind Sprouts.

I had a great experience with Sleep Outfitters in Somerset. I love the mattress that I bought at the store. The staff was great and helped me find the best mattress for me. Thank you to Eric and Kimberly for the great job that you all did to help me on Monday February 17th, Presidents’ Day. Thank you so much, you both are awesome. Melissa

I went in and bought a mattress from them back in twenty thirteen. We had purchased a pillow top. It kept creasing in the middle, and so we took it back and they did to their credit replace it. So we went back in 2021, and we he had asked to get away from what we had and asked to get a different bed in a different, you know, model. And we thought we had, and we actually paid more and also the guys sold us to protect the new mattress, a mattress pad, and they even gave us 2 pillows. Skip ahead to 2024, come to find out we found out that the power base was bad. It had a how to bend in the frame, so they're replacing the power The power base through tempurpedic, which has been a nightmare in itself.

I bought Tempur - Ergo Smart Base. I went to many stores and found out that the best deal for price and quality is in Sleep Outfitters Outlet in Clearwater. Mr. Elamar ** gave me all the information I needed in a very nice way.

My wife and I stopped at the Sleep Outfitters store in Portsmouth, Ohio. The staff there was friendly and professional. If you are in need of a good mattress, go to this store for your shopping needs.

Our experience with Lisa, our salesperson, was very positive. Lisa is extremely knowledgeable in Sleep Outfitters products and was very helpful and caring for our needs. We purchased the exact mattress set my wife was hoping for. Quality sales people are hard to find anymore! Thank you Lisa!

My partner and I were in need of a new mattress and were interested in an adjustable base as well. Our intention was to visit three or four stores to gather information, pricing, etc. and make a decision in a week or so. We went first to Sleep Outfitters located on Shelbyville Rd across from Oxmoor Mall. As we entered, we were welcomed by Slava ** who introduced himself and invited us to sit down for a conversation about what we were looking for. He asked excellent questions about the issues we were currently experiencing and provided lots of good information about how mattresses are constructed for different sleeping needs.

I purchased a Sealy mattress from them in April 23, had tried it out in the store and it felt good. When they brought me a mattress from the warehouse, I couldn't believe the sag in it when going to bed that first night. It was on the side, not in the middle of the mattress. It literally felt like my behind was going to touch the floor. I even took pictures of the sag. I asked them if the mattress had been used as they do resell the ones that people return. They said no, that it could have been a bad mattress. I just can't believe that the manufacturer would have even allowed that to leave the plant where it was made.

My mom and I walked in the store in Mentor Ohio. In search of a bed for my husband who was recently released from the hospital for breathing complications. I was greeted by Kendra who was fabulous. She was pleasant, professional, and very informative. Kendra helped educate me about the adjustable base and mattress I purchased. Kendra was very patient and professional answering all of my questions. Kendra assisted me in obtaining financing through a company that best fit our financial needs. She even followed up to make sure my items were delivered. Delivery and setup was great as well. Best Experience Ever. Thank you for all your support. My husband has never slept better.

I purchased a king size Sealy Euro Top Mattress set from the Tests Valley WV location. I went there a few weeks ago to look for a new mattress. The salesman, Brad **, was very patient and helpful. After browsing through a couple of other mattress stores and checking out prices I came back to Sleep Outfitter's. The service was great and they had the best deal. Overall it was a great experience!

Two weeks ago my husband and I purchased a TempurPedic bed from Sleep Outfitter's on Woodhill Drive in Lexington, KY. The salesman said we had 90 days to change our mind. Every night I’ve slept on this bed, my entire body has ached. It’s so uncomfortable and I slide off the side. I haven’t had one decent night of sleep since we received the bed. We decided to return it and have now been informed they take no returns. The 90 days we were told we have to change our mind only applies to exchanging for something more expensive. Seriously. I took them for their word because I thought they were a reputable business. You must read and reread the fine print with this company! They will try to mislead you. So now I have an over $6000 bed that I can’t sleep on. Their advice was that it will get less uncomfortable after 45 days. I feel swindled.

Very helpful manager. Helped me find the best mattress set at a reasonable price. Set up delivery for my new mattress set within a reasonable time frame. I really like the fact that they will remove my old set for a small fee and that it won’t end up in a landfill. I would definitely recommend this business to anyone.

We just purchased 2 mattresses from Sleep Outfitters. Our sales associate spent 75 minutes with us to determine the best mattress for us. He was knowledgeable and patient. Overall excellent experience.

The sales rep was helpful and understood what we were looking for and what price range. We also could sample the product and see which one was the best fit. The price was reasonable and this brand was above average.

The in store experience was excellent - trying various mattresses and listening to salesman suggestions. Also, was surprised at speed upon which delivery could take place and they took away the old mattress at "no charge" and set up the new mattress for us.

Sleep Comfort allowing the mattress to fit the size of your body. Giving support softness. Never losing its detail. Support always able to give you quality support and a good night rest without backache in the morning.

I need a mattress that I can lay down and feel like it was made for me where are forms to my body. And if I want to say that I don't want to put a hundred pillows behind me when my legs start cramping I want to be able to lift my feet when my back starts hurting. I want to be able to do the middle and I really do believe that this is the perfect match for me. So I could sleep peacefully without giving up a million times tossing and turning and ending up on the couch.

Had purchased a full size bed a few years back... Well the box spring was made of wood slats. They BUSTED. Dan explained that that particular box spring is no longer in production. Well, I made my selection and purchased ALL in 20mns... VERY HAPPY. Thanks Dan.

The sales seemed really nice. Talked me into buying a mattress pad..I was a little skeptical but thought we could try it!! It is awful. The fitting sheet slides on it and won't stay over the mattress! WE HATE it!! So being we got it on 10th and it's morning of the 16th I took it back!!! They said they don't refund them!!! I can exchange for something else but NO refund. $142.00 is a lot of money! My husband is a disabled Veteran!! We don't have the money to buy a new one!!!! Nowhere on the receipt or anywhere does it say NON REFUNDABLE!!! And certainly the salesman did not any it or I would have never bought it!!!

BUYERS BEWARE!!!! First mattress purchased started sagging. We returned the mattress and upgraded to a Tempur-pedic. Paid $1300 total for the Tempur-pedic and now it is sagging. The salesman had told us we would be stuck with the Tempur-pedic brand when we exchanged. He failed to mention 8 yrs of warranty would be voided. We called to have the defective Tempur-pedic exchanged and that's when we were informed our warranty was voided. The salesman was a complete jerk and now we are stuck with junk. Both my boyfriend and myself wake up in pain every day! I will never buy anything from Sleep Outfitter's again.

Salesman was smooth talking. He was extremely arrogant. I think he would say anything to make a sale. My 72 year old husband and I are both fighting cancer. We wanted a Tempur-Pedic with an adjustable base. I told the pushy salesman over and over and over that I did not think it would fit our antique bed. Without actually listening to my reasons that I didn’t think it could work. He was quick to assure me it would work. Today was delivery day and I was correct. The delivery men were superb and they knew it would not work before unloading it. I called the know-it-all salesman who immediately became a rude disrespectful smart aleck who blamed it all on me. I think we could still use the Tempur-Pedic mattress on a regular foundation.

It was refreshing to walk into a store and not be hassled or feel pushed into buying something more than what I was looking for. Ben took the time to listen to us and actually help us find the mattress we wanted and at the price we wanted, which the prices are amazing compared to other tempurpedic retailers. I would recommend Sleep Outfitter's in Lewisburg WV to anyone looking for a new bed. Great experience and felt good to be treated like a person instead of a dollar sign walking through the door.

I ordered a bed foundation at sleepoutfitters.com and they arrived used and damaged. I contacted them and Jackie rudely informed me that they came new and that I had to send pics to prove that they were used. I did. Now I have to wait to see what they will do if anything. I'll never order from them again. You're not even allowed to return items to the store. The store employees and online agents are extremely rude and unprofessional. They refuse to help. It is all about selling used/damaged items to the consumer for money. Beware of them! I warn you, beware of this store!!! I will be going to BBB. I just don't see a resolution being made here.

Their warranty means nothing. Mattress is terrible, I want to upgrade, pay hundreds more for better mattress, base was damaged. They won’t do anything for me. Regret this purchase, would not recommend to anyone!

I purchased a Sealy Kelburn II on 31 JAN 2019. My in-store experience went very well. I felt well informed about the mattress and what to expect. I have slept on the mattress twice since then. It is too soon to tell about the quality and sleep experience. I was told the delivery days are Mondays and Fridays. I was told my mattress would be delivered on 08 FEB 2019. I worked the night of the 7th, so I set my mattress set outside that night before leaving for work. I have been robbed before, so I do not allow strangers into my house any longer. It rained. My mattress was not delivered as I was told.

I bought a Tempurpedic mattress about 6 weeks ago. Spent a LOT. My back pain is worse; when I called and asked about returning it, they said they don’t do returns. Talked to the store, then called corporate. They could care less. Told me I am basically ‘stuck’ with it unless I want to get a different mattress. The woman at the store told me I couldn’t return it because they couldn’t resell it. My question is, if I exchange it, what would they do with it? Resell it, I’m sure. I was NEVER told I couldn’t return it when making the purchase. Corporate's response was ‘I don’t know why you weren’t told that.’ It’s a racket; I’ll never shop there again, and would encourage others to not shop there either. I did research, but wish I had read these reviews before purchasing. Their business practices are shady at best.

I have had a time with Sleep Outfitter's. The first time we went to the Paducah location a blonde girl I think her name is Bri "helped" us but really just pointed out her favorite mattress and told us how expensive the Tempurs were. So we thought we decided on a mattress (without her help since she just stared at us) and it was HORRIBLE. She didn't even write up the ticket like we wanted when we left, so I had to drive another hour to go back and tell Doug that we wanted the purchase. Side note: I had called for two days straight and no answer. We finally got one of the Sealy medium firm Posturepedic with ALL the help from Doug and it made my back hurt every single day.

I'll keep this brief. After spending $6500 on a mattress and adjustable base the base was delivered w/ mold or something on it. The base was missing feet. It was supposed to be new. They tell me it's used. I told them to take their used equipment and leave. They had to reassemble my bed. Since it was a Sleep Number, it had deflated and now I cannot get it to inflate. I couldn't be more unhappy or more untrusting of a company that would sell floor models for new. Stay away from these crooks!!!

When the $700 Pillowtop Queen Mattress was delivered, it felt firm and great first day. By the next day after one night's sleep, it formed a dip in the middle - noticeable enough you could kneel by the mattress and look across it and see the dip - I called, and they asked me to wait a week to see if it smooths out. It was getting worse by the time I called back - With two people on it, we would literally roll towards the center towards each other and it felt like the mattress I was replacing that was 15 years old with squeaky bouncy effect.

I purchased a mattress from the Hendersonville TN store. My sales person, Victoria **, provided excellent service and was very knowledgeable on mattresses, of course I did my homework on buying a mattress before going there. She talk to me about what I was looking for in a mattress. Once I gave her this info, she recommended the perfect mattress for me and I am 100 percent satisfied.

Very unsatisfactory experience with Sleep Outfitters. Purchased a mattress set and knew immediately it was not going to work for my wife and I. They insist you sleep on it for 30 days. I have had several shoulder surgeries and during the first night I woke up screaming in pain 3 times. Contacted the store and they said they can't do an exchange or return until 30 days. So we stored the mattress set in a spare bedroom and went back to using our old mattress. They also claimed that if we return the mattress set, they'll charge a 10% return fee, NOT what the official corporate website had listed. Only after emailing the corporate office did I get confirmation that a $150 return fee be charged. Seems they change the conditions when they print your invoice for delivery.

I want to thank Richard ** (the store manager there in Etown). My wife and myself have had back trouble and went to Richard to find one after shopping for the best value and explained that we needed something to last that was comfortable and that was in our budget and he fixed us up very nicely. I would highly recommend anybody that needed a good deal on a mattress with a polite and professional salesman to go see Richard @ Sleep Outfitters in Elizabethtown.

Bought a California king mattress. Was told it would be 72 x 84. We get the bed and tag says 72 x 83. We measure the bed and it's 72 x 81 1/2. I call the store, they say the size can vary within 1 inch. I was no math genius but 84-81 1/2 still seems way more than 1 inch. They con us to come in and buy a Tempur-Pedic that is factory cut, still 72 x 82. STILL 2 INCHES SHORT!!! I wouldn't care but if your husband is 6' 6" (78" long standing) the extra length can make a huge difference. When called, the customer service people are smart ** if it was just us, maybe I would think it was just a fluke but the same had happened to my parents. Over it!!!

Purchased base and mattress king bed from Dickson, TN in June 2017. Unfortunately the base has not worked since day one. I was told by ** that since my bed was sitting on hardwood floor I would need to purchase coasters. I informed Mr. ** before I purchased the bed, I had hardwood floors. I also tried to get in touch with ** several times to discuss the issue with the base and the request to have a different mattress, albeit he would take more than 1 week, several times to respond. At one time 3 weeks plus went by before I had to call him and I quote "oh I thought this was already taken care of".