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Sleep Outfitter's

Sleep Outfitter's
Overall Satisfaction Rating 2.41/5
  • 5 stars
    12
  • 4 stars
    1
  • 3 stars
    1
  • 2 stars
    2
  • 1 stars
    23
Based on 39 ratings

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    Sleep Outfitter's Reviews

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    Page 1 Reviews 0 - 10
    Rated with 5 stars
    Verified Reviewer
    Original review: July 18, 2020

    Very helpful manager. Helped me find the best mattress set at a reasonable price. Set up delivery for my new mattress set within a reasonable time frame. I really like the fact that they will remove my old set for a small fee and that it won’t end up in a landfill. I would definitely recommend this business to anyone.

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    Rated with 4 stars
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    Verified Reviewer
    Original review: May 8, 2020

    The sales rep was helpful and understood what we were looking for and what price range. We also could sample the product and see which one was the best fit. The price was reasonable and this brand was above average.

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      Rated with 5 stars
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      Verified Reviewer
      Original review: May 6, 2020

      The in store experience was excellent - trying various mattresses and listening to salesman suggestions. Also, was surprised at speed upon which delivery could take place and they took away the old mattress at "no charge" and set up the new mattress for us.

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      Rated with 5 stars
      Verified Reviewer
      Original review: April 26, 2020

      I need a mattress that I can lay down and feel like it was made for me where are forms to my body. And if I want to say that I don't want to put a hundred pillows behind me when my legs start cramping I want to be able to lift my feet when my back starts hurting. I want to be able to do the middle and I really do believe that this is the perfect match for me. So I could sleep peacefully without giving up a million times tossing and turning and ending up on the couch.

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      Rated with 5 stars
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      Verified Reviewer
      Original review: Feb. 10, 2020

      Had purchased a full size bed a few years back... Well the box spring was made of wood slats. They BUSTED. Dan explained that that particular box spring is no longer in production. Well, I made my selection and purchased ALL in 20mns... VERY HAPPY. Thanks Dan.

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      Rated with 5 stars
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      Verified Reviewer
      Original review: May 25, 2020

      We just purchased 2 mattresses from Sleep Outfitters. Our sales associate spent 75 minutes with us to determine the best mattress for us. He was knowledgeable and patient. Overall excellent experience.

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      Rated with 5 stars
      Verified Reviewer
      Original review: April 27, 2020

      Sleep Comfort allowing the mattress to fit the size of your body. Giving support softness. Never losing its detail. Support always able to give you quality support and a good night rest without backache in the morning.

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      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Jan. 17, 2020

      The sales seemed really nice. Talked me into buying a mattress pad..I was a little skeptical but thought we could try it!! It is awful. The fitting sheet slides on it and won't stay over the mattress! WE HATE it!! So being we got it on 10th and it's morning of the 16th I took it back!!! They said they don't refund them!!! I can exchange for something else but NO refund. $142.00 is a lot of money! My husband is a disabled Veteran!! We don't have the money to buy a new one!!!! Nowhere on the receipt or anywhere does it say NON REFUNDABLE!!! And certainly the salesman did not any it or I would have never bought it!!!

      2 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Sept. 12, 2019

      BUYERS BEWARE!!!! First mattress purchased started sagging. We returned the mattress and upgraded to a Tempur-pedic. Paid $1300 total for the Tempur-pedic and now it is sagging. The salesman had told us we would be stuck with the Tempur-pedic brand when we exchanged. He failed to mention 8 yrs of warranty would be voided. We called to have the defective Tempur-pedic exchanged and that's when we were informed our warranty was voided. The salesman was a complete jerk and now we are stuck with junk. Both my boyfriend and myself wake up in pain every day! I will never buy anything from Sleep Outfitter's again.

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Aug. 10, 2019

      Salesman was smooth talking. He was extremely arrogant. I think he would say anything to make a sale. My 72 year old husband and I are both fighting cancer. We wanted a Tempur-Pedic with an adjustable base. I told the pushy salesman over and over and over that I did not think it would fit our antique bed. Without actually listening to my reasons that I didn’t think it could work. He was quick to assure me it would work. Today was delivery day and I was correct. The delivery men were superb and they knew it would not work before unloading it. I called the know-it-all salesman who immediately became a rude disrespectful smart aleck who blamed it all on me. I think we could still use the Tempur-Pedic mattress on a regular foundation.

      We spent over $4,000 on the mattress and base. I wish I knew if a regular Tempur-Pedic foundation would fit our antique bed. We are getting a refund, but I wish the smart aleck salesman would have listened and let me ask if the regular foundation would work. We are so disappointed. We have furniture moved so we could get the mattress into the bedroom. At our age and health, we have to find someone to put the furniture back into place. And now we have nothing for all our trouble. It would have perfect if we had been offered the regular base And even better to have been offered a discount on a mattress and foundation that would have worked. All we have is the frustration in trying to buy a $4000 mattress.

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      Sleep Outfitter's Company Information

      Company Name:
      Innovative Mattress Solutions
      Year Founded:
      1983
      Address:
      2982 Winfield Rd.
      City:
      Winfield
      State/Province:
      WV
      Postal Code:
      25213
      Country:
      United States
      Fax:
      (866) 637-3778
      Website:
      www.sleepoutfitters.com