Sleep Outfitter's

When the $700 Pillowtop Queen Mattress was delivered, it felt firm and great first day. By the next day after one night's sleep, it formed a dip in the middle - noticeable enough you could kneel by the mattress and look across it and see the dip - I called, and they asked me to wait a week to see if it smooths out. It was getting worse by the time I called back - With two people on it, we would literally roll towards the center towards each other and it felt like the mattress I was replacing that was 15 years old with squeaky bouncy effect.

I purchased a mattress from the Hendersonville TN store. My sales person, Victoria **, provided excellent service and was very knowledgeable on mattresses, of course I did my homework on buying a mattress before going there. She talk to me about what I was looking for in a mattress. Once I gave her this info, she recommended the perfect mattress for me and I am 100 percent satisfied.

Very unsatisfactory experience with Sleep Outfitters. Purchased a mattress set and knew immediately it was not going to work for my wife and I. They insist you sleep on it for 30 days. I have had several shoulder surgeries and during the first night I woke up screaming in pain 3 times. Contacted the store and they said they can't do an exchange or return until 30 days. So we stored the mattress set in a spare bedroom and went back to using our old mattress. They also claimed that if we return the mattress set, they'll charge a 10% return fee, NOT what the official corporate website had listed. Only after emailing the corporate office did I get confirmation that a $150 return fee be charged. Seems they change the conditions when they print your invoice for delivery.

I want to thank Richard ** (the store manager there in Etown). My wife and myself have had back trouble and went to Richard to find one after shopping for the best value and explained that we needed something to last that was comfortable and that was in our budget and he fixed us up very nicely. I would highly recommend anybody that needed a good deal on a mattress with a polite and professional salesman to go see Richard @ Sleep Outfitters in Elizabethtown.

Bought a California king mattress. Was told it would be 72 x 84. We get the bed and tag says 72 x 83. We measure the bed and it's 72 x 81 1/2. I call the store, they say the size can vary within 1 inch. I was no math genius but 84-81 1/2 still seems way more than 1 inch. They con us to come in and buy a Tempur-Pedic that is factory cut, still 72 x 82. STILL 2 INCHES SHORT!!! I wouldn't care but if your husband is 6' 6" (78" long standing) the extra length can make a huge difference. When called, the customer service people are smart ** if it was just us, maybe I would think it was just a fluke but the same had happened to my parents. Over it!!!

Purchased base and mattress king bed from Dickson, TN in June 2017. Unfortunately the base has not worked since day one. I was told by ** that since my bed was sitting on hardwood floor I would need to purchase coasters. I informed Mr. ** before I purchased the bed, I had hardwood floors. I also tried to get in touch with ** several times to discuss the issue with the base and the request to have a different mattress, albeit he would take more than 1 week, several times to respond. At one time 3 weeks plus went by before I had to call him and I quote "oh I thought this was already taken care of".

Just bought bed and mattress at 1228 Eads Parkway in Lawrenceburg, In. The associate ** was very helpful in finding just what I needed and could afford. The Sealy mattress is extremely comfortable and the adjustable bed just what I will need after my surgery. A very pleasant experience. Thank You.

Thank you ** for his assistance in purchasing the bed in the price range I was looking for. He is very knowledgeable and understanding what I was looking for. The Store located is 4172 Buckeye Parkway I Grove City Ohio 43123.

This is my first purchase at Sleep Outfitter's and it was pleasant, indeed. After reviewing their newspaper advertisement and seeing several items that met my needs, my wife and I decided to make an in-store visit. Every item advertised was in-stock and on display for evaluation. I found the sleep set I wanted to purchase, told the sales person all the items and services I needed and committed to purchase if their best combined out the door price was quoted "Using a Very Sharp Pencil." The price was better than I expected, I said, "SOLD" and was in and out of the store, very happy. All within a period of 45 minutes. A very pleasant buying experience and recommend the Cool Springs Store and staff without reservation.

Contacted company regarding complaint of coil twanging noise within 6 months of purchase, they sent delivery guys out, they measured depth of foam impression instead of listening to my complaint of coil twanging noise near head of mattress, company sent me a letter with service code TILLC13618, which did not address the issue, side stepped to foam impression again. Apparently since can't see coils that are undone there is no claim.

I decided to buy a Sealy bed on 7/9/16 (Green Hills outlet, Nashville, TN) when the Sleep Outfitter's salesman assured me that it contains a high-quality Stearns & Foster coil system. But when the bed arrived, it came without any literature - no pamphlet, brochure, nothing to confirm the existence of the Stearns & Foster coils. Furthermore, I could not locate any confirmation of the coil system on the Sleep Outfitter's website, nor could clerks I phoned at the shop. When I spoke to the original salesman, he suggested that I should just take his word for it. Of course, mattress companies are notorious for sketchy practices such as specialized product names that are specific to only their store (so customers are unable to comparison shop elsewhere), but to sell expensive merchandise with only a verbal accounting is taking things to a whole new low, as far as I'm concerned.

My husband and I were in a bed and due to our medical conditions we needed a medical bed that adjusts to meet our needs. We did some shopping around and the best deal we could find was with Sleep Outfitter's. To start with, we should never had been sold a bed with this thickness for an adjustable bed. In addition, when adjusted it causes such unevenness in the bed which caused my husband to fall out of the bed not once but 6 times. When trying to get the bed returned, the manager at the Hendersonville store, she talked down me and my family, was rude, and the worst person that I have EVER dealt with in any purchasing situation I have ever dealt with. To top it off, I when dealing with customer service, they did not return my call after leaving multiple messages.

My husband and I visited the store in Nicholasville, Ky to receive personalized advice on the best mattress for us based on our sleeping habits. We ended up purchasing a Sealy mattress only to discover later that same evening, the exact same mattress was listed on the Sleep Outfitter's website at almost half the price we were charged at the store. My husband called the store manager who directed him to the Customer Service toll free line as he was unable to give credits at the store level. After holding with CS for more than 10 minutes, calling back several times, a CS Rep supposedly was going to process a partial refund for the difference in the purchase price vs. the sale price. We asked for an email confirmation of this transaction. It has now been almost 24 hours later and no email and no credit to the credit card. This company seems to deal in knowing deceitfulness and we haven't even taken delivery of the mattress yet.

We purchased a Sealy (not pillow top) and it sank in the middle within 90 days. They came out and looked at and said it was defective and we could get a replacement. We got the same style and within 30 days this one also sank in the middle. We ask for a refund but they wouldn't do that just exchange for another mattress. I wouldn't ever recommend them!

I recently went in to purchase a mattress. While bringing the mattress out to my truck which was directly in front of the doors, the sales associate dragged the mattress across the sidewalk to my vehicle while I assisted in guiding it. When lifted and put on the truck. My husband and I noticed the plastic torn along the bottom side where it was dragged and two large horizontal tears on the mattress with dirt around it. When I brought it up and pointed out the damage they told me to go inside and speak to the manager. The woman who was working said she was the district manager and that their policy is once it is out of the door it's not their problem anymore.

We bought a mattress, when they delivered it was the wrong one so they replaced it, then the new mattress got a sink hole so they replaced it with another. NOT A QUEEN so they replace again and now 3 yrs later this mattress has A SINK HOLE. This is a Stearns and Foster. NOT a cheap mattress. This company is PATHETIC and we are now stuck with a $1000.00 piece of JUNK... Please help.

The advertisement regarding a free TV with the purchase of a Tempur-Pedic mattress and adjustable bed wasn't necessarily true. I purchased the floor model Tempur-Pedic mattress and adjustable bed and when we asked about the free TV, we were told that it didn't apply to that specific one. Spent over $2,000. Although there are multiple advertisements about the different deals, there is one specific one that states "free TV with the purchase of a Tempur-Pedic mattress and adjustable bed." Not that big of a deal but they should honor their advertisements.

During the purchase of a new mattress set for my son's bedroom, the sales representative went quickly through the 120 Night Comfort Promise, the 120 Day Value Promise, and the Refund Policy, stating we had 45 days. What they failed to mention was that "All refunds are subject to a transportation fee of $150, this fee must be paid in full prior to merchandise pickup."

We purchased a Queen Udream Elara mattress set earlier this year and it has body impressions, buckle and sags. Upon contacting CS they had an automated voice system leave a message on my cell with my appointment time and not actually confirming that I would be available for the morning. The whole Customer Service experience sucks! I finally get my mattress inspected and the result was the letter stating that the mattress was "unsanitary". There was a small stain(body sweat), No urine or blood stain. I said to the CSR.. Sleeping on the mattress without visible stains, body fluid is ok to return? Why are they taking it back to anywhere anyway? Are they refurbishing these mattress materials? I am not understanding this warranty. And I was told that if I removed the small stain I could call to have someone else come out again....Really.... Well guess what I am going to do just that. See photo of mattress below. No visible fluid or stains. Will update later on results...

Hendersonville, TN. Sleep Outfitters. We purchased our mattress from the Hendersonville, TN. location Dec. 2013 for our Guest Bedroom to use on the rare occasions that we have guests. Today is Aug. 21, 2014 and there is a very noticeable, very uncomfortable 1.5" sag/depression in the middle of this mattress - which has NOT been slept on regularly. Two people CANNOT sleep comfortably and will "Roll" to the center during the night. We did purchase the mandatory "Stain Guard" protector to fulfill the Return/Warranty condition as stated and required by the Sales assoc./Manager Michelle **.

I bought a mattress and within 6 months it had a 4 1/2 inch dip in it. I called and they sent someone out to look at it and they said it had stains on it. Hmm, I bought their mattress cover to ever keep that from happening. Anyway, I called again because I knew there were no stains on it and, a month later, they sent someone out. By this time, the dip was 6 inches and a spring popped out of the top. They gave me a credit as they did not sell this mattress anymore because it was poorly made, but they told me I could buy one similar and it would only be $400 more. Now this was not a set. They only said they would replace the mattress.

Simmons ComforPedic-Jada Plush/Firm 20 Year Limited Warranty had E on the warranty tag. The E on it means 15 year Limited Warranty and 1/15 off of the selling price for each year. Now, this is fraud. Has this happened to anyone else? Please email me at ** if this is the same case with your mattress. I do not think a company as big as Simmons would use these tactics. I can understand if this was a mistake, but if not, shame on you.

About 18 months ago, I purchased a Memory Foam Mattress from Sleep Outfitters. It has a 10-year warranty on it. After about 6 months, the memory foam broke down. I turned the mattress around and used the other side, and it broke down. I also purchased a cover, which had a warranty on it, to keep the mattress from getting wet or spotting. The mattress had a little spotting on it that rubbed off from my sheet. It went through the extra protection that I acquired when I purchased the mattress from these people. I called them and they sent an inspector out there. He wrote down that the memory foam had shifted and there was a spot on it.