Sleep Outfitters Reviews

My partner and I were in need of a new mattress and were interested in an adjustable base as well. Our intention was to visit three or four stores to gather information, pricing, etc. and make a decision in a week or so. We went first to Sleep Outfitters located on Shelbyville Rd across from Oxmoor Mall. As we entered, we were welcomed by Slava ** who introduced himself and invited us to sit down for a conversation about what we were looking for. He asked excellent questions about the issues we were currently experiencing and provided lots of good information about how mattresses are constructed for different sleeping needs.

I purchased a Sealy mattress from them in April 23, had tried it out in the store and it felt good. When they brought me a mattress from the warehouse, I couldn't believe the sag in it when going to bed that first night. It was on the side, not in the middle of the mattress. It literally felt like my behind was going to touch the floor. I even took pictures of the sag. I asked them if the mattress had been used as they do resell the ones that people return. They said no, that it could have been a bad mattress. I just can't believe that the manufacturer would have even allowed that to leave the plant where it was made.

My mom and I walked in the store in Mentor Ohio. In search of a bed for my husband who was recently released from the hospital for breathing complications. I was greeted by Kendra who was fabulous. She was pleasant, professional, and very informative. Kendra helped educate me about the adjustable base and mattress I purchased. Kendra was very patient and professional answering all of my questions. Kendra assisted me in obtaining financing through a company that best fit our financial needs. She even followed up to make sure my items were delivered. Delivery and setup was great as well. Best Experience Ever. Thank you for all your support. My husband has never slept better.

I purchased a king size Sealy Euro Top Mattress set from the Tests Valley WV location. I went there a few weeks ago to look for a new mattress. The salesman, Brad **, was very patient and helpful. After browsing through a couple of other mattress stores and checking out prices I came back to Sleep Outfitter's. The service was great and they had the best deal. Overall it was a great experience!

Two weeks ago my husband and I purchased a TempurPedic bed from Sleep Outfitter's on Woodhill Drive in Lexington, KY. The salesman said we had 90 days to change our mind. Every night I’ve slept on this bed, my entire body has ached. It’s so uncomfortable and I slide off the side. I haven’t had one decent night of sleep since we received the bed. We decided to return it and have now been informed they take no returns. The 90 days we were told we have to change our mind only applies to exchanging for something more expensive. Seriously. I took them for their word because I thought they were a reputable business. You must read and reread the fine print with this company! They will try to mislead you. So now I have an over $6000 bed that I can’t sleep on. Their advice was that it will get less uncomfortable after 45 days. I feel swindled.

Very helpful manager. Helped me find the best mattress set at a reasonable price. Set up delivery for my new mattress set within a reasonable time frame. I really like the fact that they will remove my old set for a small fee and that it won’t end up in a landfill. I would definitely recommend this business to anyone.

We just purchased 2 mattresses from Sleep Outfitters. Our sales associate spent 75 minutes with us to determine the best mattress for us. He was knowledgeable and patient. Overall excellent experience.

The sales rep was helpful and understood what we were looking for and what price range. We also could sample the product and see which one was the best fit. The price was reasonable and this brand was above average.

The in store experience was excellent - trying various mattresses and listening to salesman suggestions. Also, was surprised at speed upon which delivery could take place and they took away the old mattress at "no charge" and set up the new mattress for us.

Sleep Comfort allowing the mattress to fit the size of your body. Giving support softness. Never losing its detail. Support always able to give you quality support and a good night rest without backache in the morning.