Singer Reviews

I bought a Singer sewing machine from Amazon, it was really defective from the start. The machine would stop and and stutter when sewing, it is impossible now to pull up the bobbin thread. It a trash machine. Amazon won't take it back, Singer is non responsive, and Amazon says I have to get the warranty from Singer. It's a mess and I HAVE to have a machine. What can I do at this point?

We bought single head embroidery machine 5 month ago, machine damage fabric. I did complaint so many times but they fail to resolve. I am not happy with Singer company. I suggest the people don’t buy Singer company machine.

Machine does not sew, every function is poorly engineered and not operating as intended. We have owned Singer for years with no issues, but the new machines are a waste of natural resources, money, and time.

Three defects showed up immediately when attempting to sew with this new machine. The first one is the same I see complained about on other reviews: the machine does not backstitch without the bobbin thread tangling up. I emailed Singer and they had me try stuff to fix the machine but nothing worked. I've been sewing for 50 Years and have never been so frustrated and disappointed in any machine, new or old. I think it would have been less frustrating and more time saving to just rip up a couple of hundred-dollar bills than to waste the same amount of money on this machine. Lastly, I expected the major parts to be made of metal. Nope, plastic bobbin holder. Ummm. Sadly, I agree with other posts, this product is grossly overrated.

I purchased a Singer Quantum 9960 through Kohl's. Brand new, not user, returned, or refurbished. I registered theachine with Sinher for warranty and to be better bale to get attachments for this new machine. I opened the box and it was missing a power cord, foot pedal control, and user manual were not included. I sent an email using the Singer site asking what I needed to order so I could operate this machine. I received a response that the manuals are all digital now - ok, I can live with that, and the power cord & foot pedal would be covered under warranty. I had to provide the order number, pictures of the box, basically, proof I had purchased the machine.

We got a Singer sewing machine on 2/22/2025 from a local Michael’s craft store. My wife finally got it setup on 4/16/2025. She sewed a couple shirts and it worked fine. Went back a little later to sew some more, and it wouldn’t work. Had already thrown out the box, otherwise we’d take it back to the store. Big waste of money! Total garbage!!

My husband got me a new Singer machine for Christmas. It came unusable out of the box. It has been a nightmare trying to get it fixed. The repair service is in another state, and obviously they are swamped. They couldn’t even look at it until March. It is now April and they have it fixed but the Singer company can’t get around to a label to return it….Maybe next week. This is sad. My family has been using Singer machines for many decades. They aren’t anything like they were. I will never recommend them to anyone. I hear “Brother“ is good.

I purchased a Singer sewing machine recently. It doesn't come in a regular brown cardboard shipping box - it simply came in its own Singer sewing machine box, and it came open. The top of the box is completely open. I asked for an exchange. I wanted them to send me another machine and then I'd send this one back but they wouldn't do that. They said that first I'd have to send this one back. I said but then you could send me the same machine back. I don't know if the machine works or not. I know that it was out in the rain for a short period of time.

This is the letter I wrote to Singer two weeks ago after another two weeks of run around. They have not responded. I am an Occupational Therapist and have been using only Singer sewing machines for the past 30 years. I work with special needs children and adults and your machines have stood the test of time. Until now. I am very sad to report my recent disappointing experience with the Singer Heavy Duty 4452 which I purchased in May of this year from Amazon. I was out of town when it arrived.

Singer still owes me a refund for a returned item that was sent back in March and getting the return label for that was like pulling teeth. They have since stopped responding to my inquiries on the whereabouts of my refund. I have the emails. I would be more descriptive but I do not want to waste anymore time on this company. I just want the refund.