Singer

I purchased a machine with Singer and the very first time I removed it from the box and turned it on it stopped working in less than 5 min. The machine shut off and would not turn back on. I called Singer and after a very long waiting time, I was told to bring it to a warranty center. So I did it. It was on 02-21-2023, but now more than a month later no one can give me a timeline of when my machine will be back or what to expect. When calling Singer customer care support they're very unhelpful and just keep repeating that they "have no control over it" and that "the machine needs to go to a warranty center" which is not my point at all. Now I'm stuck calling the Warranty Center, Singer, getting no support, and not having the product I paid for. It's the worst customer service I have ever experienced.

Singer not taking payment for those deals. Quantum Stylist 9960 & presser fit kit, bobbins, and a presser foot in cart. Exclusive promo code. Getting a deal will equalize having to address issues reviewers said to encounter with the machine. Noted before checking out: You "may" need to call bank/card issuer. Thought of it: Card holder, billing and mailing address matched. TWO different cards declined, one of which I've used for 18 years, during checkout. So Singer sends me exclusive code off that I wasn't suppose to use. Two different cards; two different payment institutions. Sure it will not hold cart pricing until cc company sends snail mail code for purchase at Singer... A first I've ever encountered. Livid... Never Singer.

I purchased a sewing machine from Singer. After about 6 uses a couple of the electronic features stopped working. I called Singer as the machine was still under warranty. I was informed they have no repair centers in the State of Colorado for several years. I would have to pay to ship my machine to the one in Kansas. I would check with Singer where their repair centers are located before you purchase one of their machines or know that it’s going to cost you $$$ in shipping cost to get it repaired under warranty.

My daughter purchases a Singer Serger S0230 $199.99 on 4/19/21 on Amazon for my Mother's Day present which I got on 5/8/21 and did not get the receipt from her until 6/3/21. Out of return status for Amazon. The scissor did not work 'out of the box'. I called Singer Customer Service and was instructed to take it to a Certified Singer Repair Shop - nearest to me in Kansas!! One hour and 48 minutes away. I took it to local Repair Shop 20 minutes away on 6/14/21. Cost $109.95. I used it. Clanging sound and scissor stopped working again. Took it back to my local repair shop 9/7/21. She fixed it. Came from the manufacture with parts not in correct spot and screw that holds the scissors not tight. Another $109.95. I called Singer again. Sorry, it's out of warranty now. I'm not happy with Singer and will never recommend them or ever purchase another Singer product. When OUT OF THE BOX product not working correctly they should stand behind their product.

I bought the Quantum 9960, machine looked beautiful and for the first few months ran great. Then all of a sudden the machines automatic thread cutter started making a funny noise, cleaned it, worked fine for two weeks and it did it again.. Again cleaned it. Was fine for a few more days. Was sewing along when the thread starting getting one rat's nest after another. I called the number in the book and had nothing but trouble getting through. Finally got a number and the customer service rep told me that being as I bought it off amazon my warranty was basically null and void! I spent a lot of money in this machine and it was 9 months old and it went for crap!

I mistakenly purchased two sewing machine and I tried calling to cancel. They had me on hold from 9am till 4pm and never answered. I tried emailing them and never received a response back. I never got a confirmation email with order number. NOTHING!!! At this point I want to cancel all and get back my refund. This didn't make any sense, and they sure cannot blame it on Covid because Amazon get way more customers and you can still get to talk to them.

After waiting for months for the 9960q to come back in stock I got an alert that Walmart had some. They sold out before I could order. Bought one from Staples but they cancelled cause they were out of stock. Found one on Amazon, ordered it, received it, studied videos and manual. I sent in my warranty info. I started to sew but Bobbin Thread wouldn’t come up. Called Singer warranty for assistance and was told she couldn’t help because my warranty wasn’t any good because I didn’t buy it through an authorized seller. I guess the machine was being sold by a third party on Amazon. I had to pack up the machine and send it back. If Singer isn’t going to warranty their machines bought legitimately then they sure do need to advertise that. Is Walmart, Staples, JoAnns, Wayfair, etc legitimate? I don’t know. I live in a small town hours from a big city, my purchasing availability is limited.

I placed an order for serger needles directly with the Singer company on June 4, 2020. The order confirmation stated it would take 7 -21 days for shipment due to the Covid virus. As of today, July 19, 2020 I still have not received the needles. I attempted to call them, that was a joke. Next I tried to email and got an automated response telling me nothing new. I have just sent another email. I don't expect a response on that one either. At this point I am ready to sell my 3 Singer machines and find another provider. Don't deal with them if you value your sanity.

This company uses deceiving practices. My wife and I bought a refurbished sewing machine. The machine looked very old and was missing a sitting support when received, so we requested for a returned which was accepted after waiting on the phone over an hour to talk with a singer.com representative. The refund money has not been received “even” after singer received their sewing machine over a month ago. Info and facts:

I absolutely love this sewing machine! Tons of features and the stitches come out great. I had some issues getting my email correct when creating my account, and had to contact Singer's customer service to get it corrected. It took a few hours to hear back from them, but they were very helpful. I am sure these issues, and the time it took, were affected by Covid-19. Other than that I had no issues using their site.