Singer Reviews

I thought ordering from singer.com would be better than purchasing from a 3rd party, but I was wrong. I ordered a Singer HD6800 and a Singer HD0450S. Out of the box, the machine came with a bent needle and after a few hours, the sewing machine stopped working. I asked about returning the sewing machine, as I had only had it for less than 30 days, but was told it was impossible.

I purchased a machine with Singer and the very first time I removed it from the box and turned it on it stopped working in less than 5 min. The machine shut off and would not turn back on. I called Singer and after a very long waiting time, I was told to bring it to a warranty center. So I did it. It was on 02-21-2023, but now more than a month later no one can give me a timeline of when my machine will be back or what to expect. When calling Singer customer care support they're very unhelpful and just keep repeating that they "have no control over it" and that "the machine needs to go to a warranty center" which is not my point at all. Now I'm stuck calling the Warranty Center, Singer, getting no support, and not having the product I paid for. It's the worst customer service I have ever experienced.

Singer not taking payment for those deals. Quantum Stylist 9960 & presser fit kit, bobbins, and a presser foot in cart. Exclusive promo code. Getting a deal will equalize having to address issues reviewers said to encounter with the machine. Noted before checking out: You "may" need to call bank/card issuer. Thought of it: Card holder, billing and mailing address matched. TWO different cards declined, one of which I've used for 18 years, during checkout. So Singer sends me exclusive code off that I wasn't suppose to use. Two different cards; two different payment institutions. Sure it will not hold cart pricing until cc company sends snail mail code for purchase at Singer... A first I've ever encountered. Livid... Never Singer.

I purchased a sewing machine from Singer. After about 6 uses a couple of the electronic features stopped working. I called Singer as the machine was still under warranty. I was informed they have no repair centers in the State of Colorado for several years. I would have to pay to ship my machine to the one in Kansas. I would check with Singer where their repair centers are located before you purchase one of their machines or know that it’s going to cost you $$$ in shipping cost to get it repaired under warranty.

My daughter purchases a Singer Serger S0230 $199.99 on 4/19/21 on Amazon for my Mother's Day present which I got on 5/8/21 and did not get the receipt from her until 6/3/21. Out of return status for Amazon. The scissor did not work 'out of the box'. I called Singer Customer Service and was instructed to take it to a Certified Singer Repair Shop - nearest to me in Kansas!! One hour and 48 minutes away. I took it to local Repair Shop 20 minutes away on 6/14/21. Cost $109.95. I used it. Clanging sound and scissor stopped working again. Took it back to my local repair shop 9/7/21. She fixed it. Came from the manufacture with parts not in correct spot and screw that holds the scissors not tight. Another $109.95. I called Singer again. Sorry, it's out of warranty now. I'm not happy with Singer and will never recommend them or ever purchase another Singer product. When OUT OF THE BOX product not working correctly they should stand behind their product.

I bought the Quantum 9960, machine looked beautiful and for the first few months ran great. Then all of a sudden the machines automatic thread cutter started making a funny noise, cleaned it, worked fine for two weeks and it did it again.. Again cleaned it. Was fine for a few more days. Was sewing along when the thread starting getting one rat's nest after another. I called the number in the book and had nothing but trouble getting through. Finally got a number and the customer service rep told me that being as I bought it off amazon my warranty was basically null and void! I spent a lot of money in this machine and it was 9 months old and it went for crap!

I mistakenly purchased two sewing machine and I tried calling to cancel. They had me on hold from 9am till 4pm and never answered. I tried emailing them and never received a response back. I never got a confirmation email with order number. NOTHING!!! At this point I want to cancel all and get back my refund. This didn't make any sense, and they sure cannot blame it on Covid because Amazon get way more customers and you can still get to talk to them.

After waiting for months for the 9960q to come back in stock I got an alert that Walmart had some. They sold out before I could order. Bought one from Staples but they cancelled cause they were out of stock. Found one on Amazon, ordered it, received it, studied videos and manual. I sent in my warranty info. I started to sew but Bobbin Thread wouldn’t come up. Called Singer warranty for assistance and was told she couldn’t help because my warranty wasn’t any good because I didn’t buy it through an authorized seller. I guess the machine was being sold by a third party on Amazon. I had to pack up the machine and send it back. If Singer isn’t going to warranty their machines bought legitimately then they sure do need to advertise that. Is Walmart, Staples, JoAnns, Wayfair, etc legitimate? I don’t know. I live in a small town hours from a big city, my purchasing availability is limited.

I placed an order for serger needles directly with the Singer company on June 4, 2020. The order confirmation stated it would take 7 -21 days for shipment due to the Covid virus. As of today, July 19, 2020 I still have not received the needles. I attempted to call them, that was a joke. Next I tried to email and got an automated response telling me nothing new. I have just sent another email. I don't expect a response on that one either. At this point I am ready to sell my 3 Singer machines and find another provider. Don't deal with them if you value your sanity.

This company uses deceiving practices. My wife and I bought a refurbished sewing machine. The machine looked very old and was missing a sitting support when received, so we requested for a returned which was accepted after waiting on the phone over an hour to talk with a singer.com representative. The refund money has not been received “even” after singer received their sewing machine over a month ago. Info and facts:

I absolutely love this sewing machine! Tons of features and the stitches come out great. I had some issues getting my email correct when creating my account, and had to contact Singer's customer service to get it corrected. It took a few hours to hear back from them, but they were very helpful. I am sure these issues, and the time it took, were affected by Covid-19. Other than that I had no issues using their site.

They did eventually get back to me and send the part that I had paid for.

I, like some on these reviews, ordered a sewing machine on their website. When I completed the purchase I got an email from Paypal in Chinese writing with a fake email. I contacted my bank but they could not stop debit. I got an email with an more Chinese writing. It has been three weeks and I still haven't received my sewing machine. Why hasn't anyone done anything about these scammers. I emailed PayPal and they didn't help. I can't even talk to anyone on the phone. IT is frustrating. How can their website be hacked? I really thought they were a reliable company. I tried contacting them and they do not take calls right now. I don't know what to do to stop people from having that happen to them too. My email came from someone named ** beware!

I am not sure about anyone else but I will never purchase from again! I bought a sewing machine. I don't even remember what kind it was, as it has been over a month now and still no machine. Paid through Paypal yet no info on seller except chinese words I can't even read. No confirmation email. No website to check back with. Nothing. I got this new machine in hopes I could help my family by making them masks. I'm so glad our lives didn't depend on this damn thing. We would all be dead. Now I'll try to work with paypal to get my money back.

I paid $30 more buying directly from the manufacturer, I waited on hold for over 1 hour and 40 mins to reach a person and I was told they don’t price match. Don’t buy directly from them. Shop the retailers you’ll find a better price and if you have a problem you will probably have less of a hold time.

On May 8, 2020 I purchased a Singer SE300 sewing & embroidery machine. I paid with my PayPal account. As I was finished the transaction I noticed that all of my shipping and billing was right but the state had changed from Delaware to Alabama. I tried to call and write an email to Cpcustomer@188.com telling them of the mistake. I got NO response. I even went to PayPal for help, they were NO help either. So, I guess I'm out of $99.00 and a sewing machine.

On May 2, 2020 I tried to order one sewing machine that was showing in stock. When ordering I got an ERROR messages saying problem processing credit card, tried a different credit card so got same error. I assumed the orders were not placed since their system was not processing. I received no order confirmations, Then the next day I noticed I have been charges pending on both of my Credit Cards and still have not received order confirmations, I can not get anyone on the phone, sent numerous emails with no response!!! I only wanted one sewing machine in the first place and am now being charged for two.

Singer debited my credit card 4 times. After waiting on hold for 2 hours, the only thing I was told was the charges are pending and that there is no order. I will need to wait 7-10 days before the charges are dropped. I was informed there was an error with their system and that is why I was charged. They said it is my bank's fault not theirs. I told her I will need an email from them stating there is no order to sent to my bank to have pending charges removed. She said as soon as they can get to it I will receive the email. That is all they can do. I was very shocked that a company as big as Singer can dismiss their customer's concern. I will never purchase from them again. Beware!!!

I ordered a Singer machine directly from this company, when I checked out it automatically changed my delivery address to my billing address which are different. I called customer service immediately and I was on hold for 1.5 hours, only to be asked to call back the following day because they couldn't see my order in the system yet. I called as requested and I was on hold for 2.5 hours.

It is very interesting that I was emailed by the company asking for a review when I still haven't received the product. I completed my review (which was not favorable due to having no product yet), and clicked submit. Their system suddenly says "Our records indicate you have already completed a review for this product." Since I still haven't received the product, I certainly had not reviewed it already. But kudos to the company for finding a way around posting bad reviews.

One year ago we bought 2 air conditioner machines for our family suite. One machine works very well, the other is not working at all. We contacted Singer and told them one machine was blowing warm air. They sent a technician. The problem was not solved. We called again, and again, and again... and again... and again... One year later, 7 visits from technicians, and the machine is still not working.

Gentlemen, Overall I am satisfied with the services provided to me this morning. However, I feel that I must relay the following information to you. This machine was purchased new approximately 2 years ago and since then has worked well with only occasional issues which were resolved by cleaning the machine. This time however the bobbin holder could not be replaced. The next day the following happened.

My rating on this should be a less than 1 star. Bought my M1500 Singer sewing machine 2 weeks ago and have had nothing but problems. Problem is I can't return it because I bought it at AC Moore which is going out of business and all sales are final. So disappointed with this product. With a name like "Singer" you would think it would work better.

I ordered the Adjustable dress form (size S/M) directly from their singer.com website. First, they sent me the wrong product. What I received was Dress form in size M/L. I didn't even unpack it. I immediately contacted them to initiate the return. It's been 2 weeks already, and I am still unable to return this product. Apparently, I need to wait for the email from UPS which is never coming. I called them 3 times and talked with their customer care representatives. Nobody is interested to help. Very unprofessional and ignorant people.

I have bought the Fashion Mate sewing machine online hoping it will replace the Kenmore machine which served me well for 35 years. When I have opened a box, I wanted to cry: the new machine is so cheaply made! I expect it will break very quickly. Although the body is supposedly durable and made from metal, it is not so for many essential moving parts and accessories. Such key elements as spool pin system, bobbin cover plate and some parts you will use to change needles/foot are all plastic and look very fragile.

I would expect a well known name like Singer to produce quality machines. The Prelude is hands down the most useless piece of crap I've ever sewn with. It constantly jams, cracks needles, has tension issues, loosening screws, goes two speeds, not moving and jet fast, the bobbin thread snaps, it jams CONSTANTLY. I've ruined thousands in clothing and am considering a lawsuit. Anyone know a good faulty product lawyer let me know. I hope everyone involved with the making and selling of these gets cancer.

I received a Singer Heavy Duty 4423 as a gift last year after my old machine died after 20 solid years of excellent performance. I have to say, within a month, it started having every single problem you can imagine under the sun. Tension, timing, bobbin casing, jamming, thread tangling and coming off of the guides to create massive havoc on my life. It goes 2 speeds - off and way too fast. I even caught my finger and stitched it up nicely. There’s a first for everything! I’ve already had to replace the throat plate because the needles kept getting damaged and had chewed giant chunks off the plate.

Best about Singer 8280 machine. Hi All, I would like to share my experience about Singer sewing machines. After reviewing the bad negative comments I really don’t want to buy the Singer brand. But when I visited the Singer Company showroom shop in Pondicherry I was really impressed by the way they teached. Special thanks to Mr. ** sir Who guide me to buy the right machine for my right purpose. He explained detailedly the do and don't. I simply followed. Now I am really very very happy. Thank you ** Sir.

Please know that I am an experienced seamstress, having sewn for multiple decades. I wanted and expected to love this Singer 4423 Sewing machine. Unfortunately, I have learned two very valuable lessons. #1 - do not buy Singer and #2 - immediately and thoroughly test & use any purchased item. Mistake #1: Believing that the Singer brand equates with quality. This 4423 machine was made in Vietnam. I honestly thought, prior to now, that purchasing an established Name brand such as Singer would be a smart move. Currently, I believe Singer has sold the name to inferior product-manufacturing locations. Quality and durability are no longer part of this brand and customer service does not exist. The manual is poorly written and in several instances, inaccurate. Someone who actually sews should do the writing and editing of any sewing manual!

I purchased a Singer serger online from Singer Sewing Company December 13, 2018 for Christmas. The machine was delivered December 17, 2018. It had been shipped unprotected in its retail box, was smashed with a gaping hole on one end. I immediately contacted Singer Customer Care, sent them a photo, and advised them the box's condition was unacceptable. I received a shipping label December 19, 2018 to return the machine for a refund. That was the last I heard from Singer Sewing Company until January 8, 2019 when I filed a BBB complaint against the company. I had emailed Customer Care December 28, 2018, January 3, 2019, January 8, 2019 requesting follow-up on the status of my refund without a reply.