Select Home Warranty Reviews
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About Select Home Warranty
Select Home Warranty offers home warranty plans to cover mechanical wear on appliances and systems. Coverage is available for single-family homes, mobile homes, condos and rental properties. Select Home Warranty contracts are renewable each year, and the company offers discounts for multiple-year coverage.
Visit www.selecthomewarranty.com- Transferable warranties
- Roof coverage available
- Frequent discounts
- Claims service available 24/7
- Some reports of delays in service
- Service call fee due every time a technician visits
- Not available in IA, NV, WA or WI
Select Home Warranty Reviews
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Reviewed March 31, 2016
The personnel at SHW were very courteous and promptly gave me an answer on my question regarding a repair. After the initial conversation, they called back the same day to reconfirm that the repair had been approved. I received a check within a week. It is such a pleasure to work with courteous and competent representatives of a company. I wish this happened more often. I would not hesitate to recommend SHW to anyone in need of a home warranty.
Reviewed March 31, 2016
Affordable, fast, professional service with an extremely simple claims process. I appreciate the fact that I can talk to a human being, not a computer, AND can choose NOT to use a service provider that I was unimpressed with previously. I would recommend Select Home Warranty to any homeowner.
Reviewed March 31, 2016
Please do not use this company. They scammed me out of $200. They sent someone out to collect $45.00 for me to come see what was wrong with my air cond. The person collected the money but never came back to fix the unit. They did not send anyone else out to fix the unit. I told them I want a refund I paid for a year. I cancelled in the first month and they took $200 in cancellation fees etc. Which is almost half of what I paid for the whole year. Please research and use another company - they are unprofessional and unethical.
Reviewed March 30, 2016
I was having trouble with the washing machine recently. I submitted a claim online and heard back from a representative that a contractor will be calling me. The contractor came out the next morning and found the issue right away. He fixed it by replacing a small part and had it working as new again. The service was quick and professional.
Reviewed March 29, 2016
Affordable, fast, professional service with an extremely simple claims process. I appreciate the fact that I can talk to a human being, not a computer, AND can choose NOT to use a service provider that I was unimpressed with previously. I would recommend Select Home Warranty to any homeowner.
Reviewed March 29, 2016
We had some issues with the pool equipment. SHW was contacted right away so that a claim could be filed. Once it was processed they sent a pool technician to the house. The pool technician was professional and courteous. He went straight to work and was able to repair the pool pump for us. Fast service.
Reviewed March 29, 2016
The contractor came within the designated time frame. He was knowledgeable about my washing machine and knew exactly what was causing the problem. He had the necessary tools with him and the extra parts needed. He allowed me to watch as he repaired my washing and answered all of my questions. The repair took little time and was thorough.
Reviewed March 29, 2016
I own a few homes and each home is covered with Select Home Warranty. They are always out to service my appliances when needed. No hassles, no games. They service on time and professionally.
Reviewed March 29, 2016
We have had Select Home Warranty since we moved in our new home 2 years ago. We have had to call them several times for things ranging from heating and cooling to pool pump issues. They have been fantastic! They never give you a hassle about covering the repairs as long as it's something covered in your contract. The service technicians they have sent have all been great. Everyone was professional and do quality work. I would never buy another home warranty if it is not a Select Home Warranty.
Reviewed March 29, 2016
I am very happy with the service. The staff is professional and courteous. They answered all of my questions and gave me a run down of the claim process. They sent a contractor out to me when the dishwasher was not working. They did everything they said they were going to do. Service was great from start to finish. We are very happy.
Reviewed March 29, 2016
We called for a washing machine repair. The contractor called us back within a day and scheduled to come out within another two days. He was friendly and professional. He identified and fixed the problem in less than 15 minutes. We couldn't have been more pleased.
Reviewed March 29, 2016
DO NOT PURCHASE A HOME WARRANTY FROM THIS WORTHLESS COMPANY! Submitted a claim on Saturday and was told I would receive an email 24 to 48 hours with contractor information. Monday comes around and receive a call saying they're processing my claim and would have to wait another 24 hours before getting a contractor. It's Tuesday and still no email. I called to get status and now being told that my claim is being denied because of some BS loophole. Worst home warranty in the planet. Spend the extra $50 to $75 and go with Landmark or American Home Shield.
Reviewed March 29, 2016
I had a warranty with SHW for about 3 years now. I have filed a total of 4 claims. Once for my washing machine, dishwasher, air conditioner and plumbing issues. The most recent was the plumbing issues. The claims handling time and process was outstanding. The staff are very polite and friendly over the phone. They processed my claim quickly and had someone come out to me as soon as possible to make all the necessary repairs. I am happy I took the plunge 3 years ago to buy this warranty. It has come in use and had not disappointed me in the least. I highly recommend this warranty.
Reviewed March 28, 2016
I had an issue with one of my appliances and made a request online. I received a call not too long from that from a very polite lady verifying my request and details. She was very thorough and courteous of my time and even educated me on other option I have for service. Once the service tech came out he showed up within the stated timeframe, fixed my issues, and he cleaned up after himself. That was a first for me because most techs will say they fix your stuff and leave everything else to you. This gentleman stayed and explained what he had done, showed me his work, and once I was satisfied he thanked for me. Great service all around.
Reviewed March 28, 2016
The service man was on time, polite and thorough. He replaced my filter on my A/C unit and checked it out.
Reviewed March 28, 2016
The services provided by Select Home Warranty is very good. The staff processed my washing machine claim quickly. They sent a professional technician to my home to repair it. The technician was professional, courteous and thorough. Great customer service all around.
Reviewed March 28, 2016
We had some issues with the air conditioner. I had a claim filed and once the contractor came out he went straight to work. He was able to make repairs on the air conditioner and had it working perfectly. I am very happy with the staff and services from Select Home Warranty.
Reviewed March 25, 2016
I am new to Select Home Warranty warranty having changed from another provider. Unfortunately, I experience a plumbing problem in my kitchen. I was reluctant to call Select because I thought I would get a lot of questions and scrutiny. Thank God, this did not occur. My claim was submitted via the internet and the repairman called me shortly thereafter. In less than one week, my problem was resolved.
Reviewed March 25, 2016
This has worked well for me so far. The A/C people and the pool people knew what they were doing. Both were very professional and did not mess around. They were very professional and put things away.
Reviewed March 25, 2016
The last time I had a service call was to replace a stove coil that was not working. I used your online service, and my reply came immediately. My service was done within two days by a knowledgeable contractor, and I was very satisfied with the work.
Reviewed March 25, 2016
My washer was not working. I called SHW to put in a claim. It's an easy process to make appointment. Repair company was quick to respond. Technician was very knowledgeable and quickly made the repairs. Extremely pleased with the overall process.
Reviewed March 25, 2016
We had some issues with the a/c unit at home. I filed a claim online with SHW. I heard back within 24 hours that a contractor will be in touch with me. The contractor contacted me the next day and scheduled an appointment. The contractor was professional and polite. He explained what he was looking for and doing the entire time. He repaired the a/c unit for me the same day. So far I have been very happy with this warranty.
Reviewed March 24, 2016
Service is very good. Staff at SHW are very efficient and professional. Claim processing is surprisingly quick. Contractors who are hired are professional. They send someone to my home to repair the pool. When I first bought my house the pool was one of the main reasons I bought it. I took a lot of pride and care on the pool. That is where most of my family gathers. So when the equipment stopped working I rushed to call Select to file my claim. They right away processed my claim and had someone come to my home the next day. The pool repairman was able to fix the pump without any problems which made me very happy. Good warranty, good staff, good contractors.
Reviewed March 23, 2016
The plumbing around the house was acting up. Constantly getting water backups. I contacted Select Home Warranty and filed a plumbing claim. Within 24 hours Select Home Warranty had sent a plumber to my home. The plumber was thorough in his inspection. He repaired the area that was causing the water backups and gave me some advice/tips on how to prevent this problem from recurring. Two thumbs up.
Reviewed March 23, 2016
We were having trouble with our a/c. I filed a claim with SHW. They took down some information about the a/c and said that a contractor will be calling me to schedule a visit. The contractor came when exactly at the scheduled appointment time. He went straight to work and was able to repair my a/c. He was professional, courteous and efficient. Outstanding customer service.
Reviewed March 23, 2016
A+++ This company has saved me much time and hassle with little repairs for my home! Out of the three times I have used them, they have impressed me with their level of service and it has been just a wonderful experience. I don't know why I didn't have coverage sooner!
Reviewed March 23, 2016
I was really happy with the service. The staff were really friendly and nice. They processed my claim really fast and sent an amazing contractor to my house. The contractor was professional and knew a lot about dishwashers. He was thorough and explained what happened and what he was doing the entire time. He even went out of his way to make sure that everything was clean before he left.
Reviewed March 23, 2016
I purchased my home a few weeks ago. The seller is paying the premium the first year so all policy info went to them. I had lukewarm water so investigated the water heater. I took off the cover to the temp gauge and the insulation was on fire. Looked like it was touching bare wires. I emailed a claim to Select per their web page. No one got back to me until the next day. The customer service rep asked for more info, which I gave her. She said I would hear back within 24 hours. I did not hear back so I called on day 4 after the problem. I spoke with a very nice man who told me that it hasn't been 30 days since my policy took effect so policy is not active yet. I had no idea this was part of their way of doing things, especially since they advertise "first month free". Since I never got the policy, I had no way of knowing.
Now, since I filed a claim, the water heater is considered pre-existing condition and they won't cover it even when the policy is in effect. The very nice customer service rep told me I could submit my receipt for having it fixed and they would consider paying back a portion of it. They have lost my trust and probably my business in the coming years. I'm also notifying my realtor and the title company so they don't recommend this company to any of their clients.
Reviewed March 22, 2016
I was having issues with my dryer. I called SHW to file a claim. They processed my claim right away and sent a repair man to the house. The repair man found the issue right away and needed to replace the vent. Once the vent was replaced it was working perfect. I am very happy with the service.
Reviewed March 22, 2016
I would recommend this company. They stick to their word. I was sent a contractor on time. Repairs were completed within the time frame provided. I have also been reimbursed exactly when they said they would.
Reviewed March 22, 2016
At first I thought that I wouldn't need to get the coverage but I was convinced otherwise when a good friend of mine suggested otherwise from their personal experience. I did research and chose to use their provider Select Home Warranty. So far I only had a minor claim with my dishwasher and they were all around accommodating. Even had the technician arrive at my home the next morning. This warranty is good if you're not looking to pay for each of the appliances that malfunction in your house.
Reviewed March 22, 2016
The overall service is good. The staff is very nice and the contractors are professional. So far I am content with the service.
Reviewed March 22, 2016
Thank you for your great service!
Reviewed March 22, 2016
We had to replace a broken microwave that couldn't be repaired. SHW staff walked us through the process and the reimbursement check was received in a timely manner. We've had SHW on two homes for over 5 years and this was the first experience with this reimbursement process. It went well!
Reviewed March 21, 2016
The service is very good. The contractor who came to my home to repair the stove was great. He replaced the part that warmed up the oven. He was quick and efficient. I was very happy that Select Home Warranty uses very qualified professionals to make repairs.
Reviewed March 21, 2016
Excellent. Just excellent. There are no other words to describe how great my experience was.
Reviewed March 21, 2016
I reached out to SHW when the HVAC unit stopped working in the house. When the claim was submitted and processed they had a contractor come to my home. The contractor inspected the machine thoroughly and determined that a part in the motor had to be replaced. Once the part was approved by SHW the contractor came back to do the installation. The service was excellent.
Reviewed March 21, 2016
We are very happy with this company. Good service. Good staff. Good contractors.
Reviewed March 21, 2016
A friend recommended Select Home Warranty to us. The staff on the phone are very nice to speak to. They are pleasant and present themselves in a professional manner. All my questions were answered. I was not pressured into purchasing a warranty with them. I ended up buying my warranty through them and have been very happy.
Reviewed March 21, 2016
I had a claim filed for my washing machine. Select Home Warranty ended up sending a contractor to my house. The contractor was very professional. He was able to fix the washing machine on the same visit. It turned out something was loose which didn't allow the machine to function properly. Select Home Warranty sent a professional and smart contractor.
Reviewed March 21, 2016
If I could give this company zero stars, I would. We have been waiting over a week to have our A/C & heat motor fixed because they won't call the contractor back to authorize them to come out. They have been called 3 times by the contractor & twice by me. The "customer service" reps don't answer the phone or hang up on you. I have yet to talk to a competent person at this company. I have requested FOUR times that they change the phone number on our account from our real estate agent's number to ours & they haven't even been able to manage that. DO NOT get a warranty through these people!
Reviewed March 21, 2016
I am very happy with the service. I was sent a contractor to repair the fridge when the motor wasn't running well. He fixed the motor on the spot. Very good service, fast and friendly company.
Reviewed March 18, 2016
When my washing machine wasn't working I submitted a claim online with Select Home Warranty. When the claim was processed I was told that a contractor will be coming out to my house. The contractor ended up replacing a part in the machine and it now works very well. Thank you.
Reviewed March 18, 2016
I am very happy with the quality of services received. The staff are very professional and courteous. Claims are processed quickly and reimbursements are sent out in a timely fashion.
Reviewed March 17, 2016
SHW is a great company. They processed my claim for the fridge super fast. They had someone come out to my home the same day who fixed the fridge. I was able to salvage all the food inside and saved hundreds and hundreds of dollars. Thank you SHW!
Reviewed March 17, 2016
I had issues with the washing machine. I submitted a claim and a representative got back to me to tell me a contractor will come to my house. The contractor called and came the next day. He found the problem right away and was able to fix it. I was very happy with the quick service.
Reviewed March 17, 2016
I highly recommend this company. When our a/c stopped working they sent a contractor to the house right away who repaired it. No games, no jokes, they did what they said they were going to do. We are very happy to have a warranty with this company.
Reviewed March 17, 2016
I purchased the platinum policy and additional coverages for my sprinkler system. I was very glad that I got that coverage in the end because when the sprinkler system was not working SHW processed a claim and sent someone to my home to fix it. They replaced parts and had it working perfectly. I saved a lot of money by having this extra coverage because I would have paid over a thousand out of pocket just to fix the sprinklers. Great service!
Reviewed March 17, 2016
Called about a AC problem 03/14/2016, Customer service rude and not interested in helping us. They informed us that it would take 24 HOURS to assign and get a technician in touch with us. 3/16/2016 no call back from Select Home Warranty. We called and the customer service rep told us they see the request but still do not have a technician scheduled. 0317/2016 We called again and they still did not have anyone scheduled. We called our local AC contractor and he will be here in this morning or this afternoon. We would need to get our contractor in touch with Select to authorize payment. Select told me they could not get anyone (technician) to come out yet.
Wanted to cancel Select Home Warranty and was informed if I did they would CHARGE BACK any payments to contracts against my refund. DO NOT CHOSE SELECT HOME WARRANTY, rude and uncaring. Forget any help in getting home office phone numbers to escalate complaint to management. "WOULDN'T HAPPEN". Stay clear of these guys.
Reviewed March 16, 2016
We had a claim put in for our air conditioner. SHW sent a repairman to the house who was able to fix the a/c. I was very impressed with the quickness of the service. Everyone was also really nice to speak to.
Reviewed March 16, 2016
We are very happy with SHW. The staff is really nice and pleasant to speak with. They processed my claim fast and sent a technician to my house to fix the oven. The technician knew what needed to be replaced and took care of it right away. Everything was handled very quickly.
Reviewed March 16, 2016
We are very happy with our warranty from Select Home Warranty. The staff are very nice and efficient. They answer all your questions and are very patient with you.
Reviewed March 16, 2016
We highly recommend SHW. They have helped us several times this year with our issues. They sent out amazing personnel to repair the appliances. Very professional people. Everything is working great now and we could not be more happy.
Reviewed March 16, 2016
I was having some issues with our air conditioner. I submitted a claim with Select Home Warranty. They sent a repairman to our home and he was able to find the issue and repair it on the same visit. He gave us some tips to help prevent this from happening again. He was very nice and professional. Recommended company.
Reviewed March 15, 2016
We were having some plumbing issues in the house. I called SHW right away to file a claim. Once the claim was processed they sent a plumber to my house. The plumber was professional, courteous and efficient. He was thorough and experienced. He was able to locate the source of the issue and fixed it right away. The service was professional and good.
Reviewed March 15, 2016
We were having issues with the stove. I submitted a claim online and SHW sent a contractor to my home. The contractor replaced the not working part and the stove is now working perfectly. I am very happy.
Reviewed March 15, 2016
I submitted a claim for our washing machine. Select Home Warranty had a contractor come out to my home to make some repairs. The contractor was able to find the issue right away and had the replacement parts ordered. As soon as the parts came in the repairs were made and everything now works very well. The claim process was easy without any issues.
Reviewed March 15, 2016
We submitted a claim for our pool equipment. Select Home Warranty processed our claim quickly and sent a pool repairman to our home. The pool repairman was extremely professional. He fixed the pool pump for us and it works very well now. Thank you.
Reviewed March 15, 2016
I had a claim submitted for our air conditioning system. Once the claim was processed by SHW they said that a contractor will be in touch with me to come and take a look. The contractor who came out specialized in air conditioning which really impressed me. I was happy to see a company send you someone who knew what they were doing. Once my air conditioning unit was fixed the contractor gave me some tips to prevent the issue from happening again. So happy with this warranty.
Reviewed March 15, 2016
The service from SHW has been very good. They are easy to deal with, process my claims fast and send good contractors to my home to make repairs. All my repairs have always been done very quick and they are all working perfect.
Reviewed March 15, 2016
We were having some issues with the garbage disposal. I submitted a claim online and SHW ended up sending a contractor to my home. The contractor was very nice and professional. He was able to fix my garbage disposal quickly. We are very happy with the services.
Reviewed March 14, 2016
The service was excellent. The staff at Select Home Warranty are very professional. They process claims quickly and send you qualified contractors to make repairs. 5 Stars!
Reviewed March 14, 2016
I have been with SHW for 2 years now. I filed my first claim a few months ago with them. They ended up sending a technician to my house who fixed the appliance for me. I was also reimbursed for the replacement part by SHW right away. They are easy to deal with, process your claim quickly and are very nice.
Reviewed March 14, 2016
I submitted a claim when the washing machine stopped working. The claim was processed very fast and they even sent a someone to my house to fix it. The repair man was really nice. He found what the problem was and he fixed it on the same day. I saved a lot of money with this warranty.
Reviewed March 14, 2016
We submitted a claim when we were having plumbing problems. Select Home Warranty sent a plumber to our home right away. He was able to make all the repairs. The plumber was professional, courteous and efficient.
Reviewed March 14, 2016
Our dryer was not working. I called Select Home Warranty as soon as I saw it was not working and filed a claim with them. They ended up sending someone to our house to fix the dryer. Everything was taken care of so quickly. We are so happy to have this warranty in place.
Reviewed March 14, 2016
Highly recommended. The staff are so nice. They are pleasant to speak to, answer all your questions and process your claims within reasonable time. They sent out very professional contractors to make repairs for me over the years. I could not recommend them enough! 5 stars!
Reviewed March 14, 2016
The contractors that SHW send out are excellent. Repairs are completed quickly and professionally. I have put in 2 claims within the past 3 years. Each claim was processed quickly. I didn't have any issues with the reimbursements of either claim. I could not be happier.
Reviewed March 14, 2016
I submitted a claim with SHW when the washer went out. The staff at the company were really nice. They processed my claim and sent someone to my home. The contractor fixed the washer on the same visit. The housing had to be replaced. Everything works great now.
Reviewed March 12, 2016
My hot water heater is leaking and needs to be replaced. SHW 'doesn't cover leaks'. Seriously?!?!?! What!?!? It's leaking (all over my basement, creating bigger issues) which means it's BREAKING DOWN. Needs to be replaced. I am SOL. I need to spend about a thousand dollars (of which I don't have - WHY I PURCHASED COVERAGE) to have a new one installed. I don't understand!! Where are they when you need them? How can a leaking hot water heater NOT be covered???
Reviewed March 12, 2016
In dealing with Select be sure you are ready to read the fine print on the contract. Also be sure you understand the reimbursement process. In dealing with other warranty companies I would pay the deductible and the company would bill the warranty company for the rest. Not at Select. You have to pay the repair company and then submit the paperwork to Select. After 30 days you are supposed to get your payment. In my experience I thought I was out of the initiation period and was getting more of a reimbursement for the work completed on my garage door. I wasn't even though I had to submit the claim twice because the first company that Select gave me didn't do home warranty work and didn't have an account with Select. So after waiting a month I submitted again. New company and they were great. Garage door fixed.
Reimbursement is still on-going because I haven't received any repayment. The work was completed in December and now it's March. I had to wait for my check to clear and send the copy to Select along with receipt. Then I had to send in a form for the reimbursement, which I did the same day I received it. So I wait 30 days like the contract says and no money. I email and asked where the money was and they didn't have a copy of any of my paperwork which I sent to 2 individuals that had been in email contact throughout the process. So I resubmitted and awaited 30 more dates and no check. I email again and was told that billing sent check and would require 7-10 more days to receive my check. Still no money after 10 days.
Long and short of this review: if you like to do somebody else's job (paperwork that most warranty companies do on their own) then this is your company, and if you like paying upfront for services and waiting for reimbursement forever, then this is your company. Once my time is up I will look elsewhere. I will also be looking into small claims court if my money doesn't show up soon.
Reviewed March 11, 2016
I have filed a total of 2 claims since I purchased my warranty through Select Home Warranty. Each claim process was quick. The staff there are really professional. They do their jobs and they do it well. They send out qualified contractors to make repairs. I am very happy that my friend recommended Select Home Warranty to me.
Reviewed March 11, 2016
I've always been very happy with both the SHW service and with the contractor who is sent to me. Questions are answered quickly, and service performed by professionals!
Reviewed March 11, 2016
I have had Select Home Warranty for 2 years now. During that time I have filed 3 claims. Each time I filed a claim SHW always sent a contractor to my home quickly. All the repairs were made quickly and the staff has always been pleasant to speak with. I am very happy that I took the plunge and purchased this warranty. Highly recommended.
Reviewed March 11, 2016
We were having some trouble with our air conditioning system. We called SHW and they processed a claim for us. They sent a contractor who was very prompt with his appointment time. He was professional and polite. The repairs were completed fairly quickly by the contractor. I was pleased with the turnout of the service.
Reviewed March 10, 2016
I am very happy with the overall service provided by Select Home Warranty. The staff is professional, courteous and polite. They processed my claim quickly and sent someone to the house to repair the washing machine. The contractor was very nice. He fixed the washing machine and it's working great now.
Reviewed March 10, 2016
We were having issues with our air conditioner. I called SHW to file a claim and the representative said they will have someone come out to our home. The contractor who came out to us was very professional. He fixed the air conditioner on the same visit and provided us with maintenance tips for the future. Fast claim service.
Reviewed March 10, 2016
Select Home Warranty is the best company I have dealt with ever. I have had warranties in the past with other companies and I have always been disappointed. SHW is just amazing overall. From start to finish the staff are very professional and courteous. They process claims quickly and make sure that the work is done. The service is fantastic. Highly recommended.
Reviewed March 10, 2016
I purchased the home warranty in April. I had a problem with my pool pump, they didn't cover it because I was in a grace period. I fixed it myself, they reimbursed me 150.00 bucks 8 months later. Fair enough. The second time I called my toilet was and the technician could not snake out the foreign object. The technician told us we needed a new toilet. At this point, I am ok with this because it should be covered. I call back and they tell me they don't cover camera scopes which they said the technician told them I needed. I found it hard to believe that I needed a camera as I have some experience with plumbing.
I then call the technician back and he said that he never told them that. So on to my next call, the rep says, "Sorry we can't help you that was the diagnosis from the technician." A FLAT OUT LIE!!! I told her she was lying, she transferred me to a supervisor. He told me the same lie until I asked him, "Did the technician that came out to house say I needed a camera?" He said NO, it was in his experience that is what I needed. Lying and dishonest at best might be close to criminal. I canceled on the spot. The amount that will be prorated back to me will be insignificant but I will not have to deal with the circle talk and lies. What a waste of money.
Reviewed March 10, 2016
I purchased this warranty with all the additional products. When my sprinkler system wasn't working Select Home Warranty was the first person I called. I filed a claim with the representative on the phone. They said they will have someone come down to my home to inspect the system. It turned out that a small part needed to be replaced. The service was super quick. I could not be happier.
Reviewed March 10, 2016
We were having some problems with our washing machine at home. I filed a claim with Select Home Warranty. They sent a technician to my home who quickly found the problem and fixed the machine in the same visit. I was blown away by how fast the service was.
Reviewed March 9, 2016
I talked my mom into a home warranty and this was definitely the wrong one. Took them months to reimburse a small amount for a repair. They did not communicate well at all. The "reimbursement form" they sent was ridiculous and had to be notarized. It seemed to be written by uneducated foreigners or something. They didn't make sense or good use of the English language. I kept having to send them the same info over and over again. They didn't even seem to know who we were half the time. Don't waste your money on this.
Reviewed March 9, 2016
I've been trying to get a service call for about 5 weeks now. Filed one online and after 2.5 weeks called them. Had an electrical and plumbing problem. Assigned both to a plumbing company who did not do electrical and further informed me that Select owed them money and would not come out. Phoned Select and told them and they assigned the same company to me. Called them again and after almost a day and a half still no word from a service company!
Reviewed March 9, 2016
I was having some problems with my washing machine. I filed a claim on the Select Home Warranty website. I quickly received a response from a representative that they will be processing my claim. Shortly afterwards I got a call from a technician in my neighborhood wanting to schedule an appointment to come see the machine. When the technician came he saw the problem and fixed the machine right away. I was blown away with the efficiency of the service.
Reviewed March 9, 2016
I have had a policy with Select Home Warranty for 3 years now. I could not be happier or more content with a company. They have shown great customer service throughout the years. They have always sent someone to my home to make repairs quickly. The people they sent were always licensed and qualified to do the jobs. Reimbursements and approvals have come quickly so that no job took too long to do. They are a 5 star company.
Reviewed March 9, 2016
Our air conditioners were not working. My husband was in touch with Select Home Warranty right away. The representative on the phone was very nice and polite. They said that they will be in touch with someone in my area to come and fix the air conditioners. When the contractor came he was able to repair them on the same visit. He even provided us with maintenance tips. Service has been great.
Reviewed March 9, 2016
I had some issues with the hot water heater in the house. I submitted a claim online and SHW got back to me very fast. They said that they will have a contractor in my area come out to my home to make repairs on it. When the contractor came he was very professional and polite. He fixed my issue on the same visit and everything is perfect.
Reviewed March 9, 2016
Signed up on-line for quote from this company. Within three days received one e-mail, one text and over ten phone calls. After the third phone call, requested each time to be taken off call list for aggressive tactics and non-interest. Filed a complaint with the BBB and still received four phone calls after that. Contacted "Adam", a sales manager in NJ, who was rude and unsympathetic stating, "Filed a report with the BBB, really?" Since I have some free time, I'll make sure to spread the word to stay away from them.
Reviewed March 9, 2016
The staff and service at Select Home Warranty is excellent. They answer all your questions, process your claim quickly, and send you very qualified contractors to make repairs on your appliances. I could not be happier to have this type of warranty in place.
Reviewed March 8, 2016
We were having issues with the pool equipment. We contacted Select Home Warranty right away to file a claim. The representative on the phone was very nice. They processed our claim and said that they will have someone be in touch to come to our home. The pool repairman was polite and friendly. He went straight to work and fixed our issue right away. I am very happy with the warranty and services. Highly recommended.
Reviewed March 8, 2016
Had some problems with our lawn sprinkler system at home. We purchased additional coverage with Select Home Warranty so that this would be covered. When the problems started we contacted them right away. They sent a contractor out to our home who was experienced with lawn sprinkler systems. He was able to find the root of the problem and fix it. I was so happy to have this warranty in place. Great service.
Reviewed March 8, 2016
Our microwave stopped working. I filed a claim online and SHW ended up sending someone to my house to take a look. It was determined by the contractor that the microwave was not repairable. He was able to get me a new microwave replaced under my warranty. I could not be more thrilled.
Reviewed March 8, 2016
At home we had some plumbing problems. Since we had this warranty in place I called Select Home Warranty. The staff first off were really pleasant to talk to, they were professional and very polite. Once my claim was filed and processed they sent a plumber to the house. The plumber also was very polite and professional. He found the source of the problem immediately and was able to fix the issue. I am thus far very happy with this warranty.
Reviewed March 8, 2016
I filed a claim when my a/c stopped working. SHW sent a contractor from my local area to my home to repair the unit. The contractor was very professional, he fixed my a/c on the same visit. Highly recommended.
Reviewed March 8, 2016
I submitted a claim online when my hot water heater stopped working. SHW took week action and sent someone to my home. The contractor was able to repair it quickly. The service was outstanding.
Reviewed March 7, 2016
I filed a claim online for our stove. It was not heating up the food. Select Home Warranty processed my claim quickly and sent someone to my home. The contractor was able to find our issue and fixed it by replacing the non-working part. The service was quick and professional.
Reviewed March 7, 2016
I am very happy with the warranty from SHW. They assisted me with my sump pump issue. They sent someone out to my home right away and they were able to repair the issue right away. I was so happy to have this coverage in place. Without it, I would have paid thousands of dollars to repair my issue.
Reviewed March 7, 2016
We purchased this warranty with additional coverage for our pool. So when our pool equipment was not working I went and filed a claim with Select Home Warranty. They sent a pool repairman to our home and he was able to fix it by replacing a few parts. I was so happy that I paid for the additional coverage because I would have been paying out of pocket hundreds and hundreds of dollars to replace the parts. The service as well was really great. Quick and easy.
Reviewed March 7, 2016
We are very happy with our experience. Select Home Warranty sent a plumber to the house when we had some problems. The plumber was very professional and resolved our issue. The staff at Select Home Warranty are also very polite and professional. I am very happy so far.
Reviewed March 7, 2016
Amazing amazing service. The staff is just so easy to talk to. They are patient and respectful over the phone. They are super professional and process paperwork quickly. I have had only wonderful experiences with this company.
Reviewed March 7, 2016
We were having major issues with the hot water heater in the house. My husband was in touch with Select Home Warranty right away. They took down information for the claim and sent someone to repair it. Everyone was so easy to work with. They listened to what we had to say, answered all our questions. The contractor who came to the house was very professional. Top notch service.
Reviewed March 4, 2016
I am a real estate agent here in the local area and whenever I sell a home I always recommend that they purchase a warranty through Select Home Warranty. I have had a warranty with them for over 5 years. All my income properties have a warranty as well and there is no one else I would get. They file claims quickly, pay out reimbursements when they say they will, and they are extremely patient over the phone.
Reviewed March 4, 2016
This company is a complete rip off. It's my own fault for not reading the small print. Just please read completely before you sign up.
Reviewed March 4, 2016
Filed claim in October for washing machine. They had no one available. Told acquire own company. Did so. Filed reimbursement claim 12-4-15. Had to send pictures. Said okay and will process. Now 3-3-16 and still no reimbursement. Now asking for forms to be filled out. Told processing. Had Main house AC heat fail. Filed claim. Had to wait 3 days for someone to come. Found problem and reported to claims amount to repair. Did not hear anything about coming back. Called contractor for status. Said waiting on claims department for approval. Called claims and said processing.
Next day requested pictures and all previous service records. Bought home used. Owner left no records. Because of this will not cover repair costs. If had service records would cover up to $2000. Without only $150. Ask salesman when purchased plan about this line item in contract and my condition of buying house. Said they had it covered. Here it is 6 days later from claim and still no heat. Will only pay $150 on $800 repair. Do not recommend this company at all. Still waiting on my reimbursement.
Reviewed March 4, 2016
Had some problems with the plumbing at home. I filed a claim and they sent a plumber out to me. The plumber was very professional. He went right to work and fixed our issue. The cost to fix our issue was more than what I paid for the warranty. I was so happy that I had this in place. I saved a lot of money with this warranty.
Reviewed March 4, 2016
I called Select Home Warranty right away when my washing machine stopped working. The wait time on the phone was less than 5 minutes which was amazing. The representative was also very polite and professional. They took down all the information and then said that they will reach out to a contractor locally to come down to my house. The contractor came the next day and was able to repair my washing machine. I was really happy with how quick the claims process and overall service was.
Reviewed March 4, 2016
We were having issues with the hot water heater so I called Select Home Warranty. They processed the claim for me and said a contractor will be coming to my house. The contractor was polite and professional. He saw the issue right away. He replaced the non-working parts when they came in and everything has been working perfectly since.
Reviewed March 4, 2016
I am very pleased with the services. The staff at Select Home Warranty are very polite and professional. They answered all my questions about the type of coverage I would be getting. They also did not pressure me into buying a warranty from them.
Reviewed March 3, 2016
Had issues with our HVAC unit. I filed a claim right away with Select Home Warranty. They ended up sending a contractor over to us who was able to make the repairs. We had to lay out the money for the contractor but was told that we would be reimbursed. Just received the reimbursement today in the mail. Glad I chose a company who stick to their word.
Reviewed March 3, 2016
My pool pump wasn't working. I submitted a claim and Select Home Warranty sent a pool repairman to my house. He was able to repair it by replacing a part. I saved hundreds of dollars with this policy.
Reviewed March 3, 2016
I ordered Select Home Warranty after going through several companies. The experience with them has been awful. Not only are the contractors unprofessional but I had to have more than one contract assigned to my account because the others failed to show up or even call me back when I called about their services. I recently called and asked to have a contractor fix an issue with my bathroom only to find it wasn't covered, so began searching for a new company that would fix the issue. Found one that would so I asked to be released from my contract with Select only to have them give me $16 back after I paid two years in advance with them taking $150 fee for bogus claims of loss incurred. How are you losing when I just lost a whole year's worth of services.
I would NOT recommend them and will be filing with the BBB. I've never experience BAD customer service and lack of respect for a paying customer. I've been a homeowner for more than 10 years and have always carried warranty insurance with a vendor and Select by far is the WORST!!! Ran far, far away from this company. Starting a PR/Social Media campaign against them now.
Reviewed March 3, 2016
I filed a claim with Select Home Warranty when my washing machine wasn't working. Select Home Warranty sent out a great service contractor to the house. He was able to make the repairs and replaced a part that was not working. The service was professional and efficient.
Reviewed March 3, 2016
My a/c not working. I filed a claim with Select Home Warranty. They sent someone to my house to fix the a/c. It works great now. The repairman gave me maintenance tips and he even went out of his way to clean out the inside of the unit. I loved how he went out of his way to do that when it wasn't the reason for the problem in the first place. It shows you how good the service is.
Reviewed March 3, 2016
The service is amazing. I am so happy. Select Home Warranty sent an amazing contractor to my house to repair the hot water heater. I was very lucky because if I waited any longer the repairs would have been much worse. The staff at Select Home Warranty were very polite and professional.
Reviewed March 3, 2016
I submitted a claim online when my hot water heater stopped working. Select Home Warranty quickly acted and sent someone to my home to see if any repairs could be done. The contractor was able to repair the hot water heater by replacing some parts. I was really happy to see a company act quickly to make sure a customer is taken care of properly.
Reviewed March 3, 2016
I was having issues with the dryer. I filed a claim with Select Home Warranty. The company sent a repairman to my home. He was able to fix the dryer, and clean the venting system. I saved a few hundred dollars by having this coverage in place. The service was outstanding.
Reviewed March 2, 2016
I usually never go out of my way to submit a review but I had the best service that I felt the need to tell everyone about it. I could not be happier with the services I have received from Select Home Warranty.
Reviewed March 2, 2016
I filed a claim when my washing machine wasn't working. Select Home Warranty got back to me quickly and said they will have someone sent over to me. When the technician came he went right to work. He fixed my machine very quickly. I am very happy.
Reviewed March 2, 2016
I bought a warranty with Select Home Warranty when I first bought my house. I filed my first claim 6 months into this warranty. The claim was for my stove. It would not warm up when I tried to bake. Select Home Warranty sent a repairman to the house to fix the stove. He ended up having to replace a part in the stove and it has been working well since then. I am very happy for this warranty.
Reviewed March 2, 2016
I have a refrigerant leak in a rusting (evaporator coil) the warranty specifically covers condenser coils but does not name evaporator coils. In a heat pump the condenser and evaporator coils serve dual purposes depending upon weather in heat or cooling mode. They are trying to say they don't cover refrigerant leaks, however I paid an extra $50 to have freon replacement covered. They are telling me that If had proper maintenance there would not have been any trouble with the coil. According to the company they sent to fix it, that is a crock of **. They tell me they have to replace evaporator coils all the time. I did not have this kind of problem with American Home Warranty for two years before this. I cannot imagine this company is getting such high ratings without some kind of a buyout. It took them two weeks two calls to even get a service company to my house.
Reviewed March 2, 2016
I filed a claim online when the plumbing system was backing up. Select Home Warranty had sent us a plumber at the time to fix the issue. He was by far the best plumber money can buy. He was amazing. He was thorough doing the repairs. Above and beyond. Just amazing.
Reviewed March 2, 2016
We are super happy with our policy and coverage. We knew what we were purchasing when we got this policy and had no bumps in the road. They sent someone to service our dryer when it was not working. Qualified and professional people were sent. We received nothing but good service.
Reviewed March 2, 2016
I have only good things to say about this company. They are professional, friendly and courteous at all times. Claims are processed within a very reasonable amount of time. Reimbursements are sent out when they are supposed to. Just a great company all around.
Reviewed March 2, 2016
We were having some issues with the HVAC unit at home. I filed a claim and Select Home Warranty sent out a technician to our home. The technician was able to pinpoint the issue right away and fixed it. I was very grateful for having this policy place.
Reviewed March 2, 2016
We were having some major issues with the hot water heater at home. I called Select Home Warranty and filed a claim with them. The representative on the phone was very polite and professional. They helped me process the claim. They said that they will get in touch with a contractor in my local area to come and make repairs. When the contractor came he was very professional and polite. He was able to repair the hot water heater by replacing some parts. I was very happy with the work and the service.
Reviewed March 2, 2016
This is a horrible warranty company. I had two claim. 15 calls about my dishwasher and unfulfilled damaged out on refrigerator. This company gives you the run around. I am canceling my policy in the morning to go with the #1 home warranty company who covers refrigerators fully unlike these lying jack asses. Don't waste your money. If you do and make a claim you will soon find out you're wasting a lot of time with endless emails to send pics, receipt, etc., etc. not to mention the 6 weeks it took for a check to come to me when they said it would come to me within a week. They deserve 0 stars. Spend your 700 dollars on a top rated company not SHW.
Reviewed March 1, 2016
My A/C wasn't working this summer. I filed a claim and they sent me someone to fix it. I was very happy with the fast and professional service.
Reviewed March 1, 2016
We had some issues with the plumbing in the house. It took a day for Select Home Warranty to get a plumber to get to our home. For that reason alone I am giving this review 4 stars instead of 5. Otherwise everything else with this company has been nothing but outstanding service.
Reviewed March 1, 2016
I called Select Home Warranty to file a claim when my dishwasher stopped working. Once they processed the claim they sent someone to my house to make the repairs. When the repairman came he saw that several parts needed replacing. Once the parts were approved by Select Home Warranty the repairman came to do the work. Since then the dishwasher has been in perfect working condition. I could not be happier.
Reviewed March 1, 2016
I filed a claim online when our air conditioner was not working. Select Home Warranty sent a technician to my house to make the repairs. When the technician finished he cleaned out the vents and gave me maintenance tips.
Reviewed March 1, 2016
I have been with a few companies in the past. Select Home Warranty has by far been the best out there. They have always been polite, professional and courteous on the phone. Whether it was a call about the warranty or a call about claims processing they were always professional and patient. They answered any and all my questions without hesitation. They sent out an excellent repairman when I had issues with the pool pump. They clearly know how to take care of their customers.
Reviewed March 1, 2016
We are very happy with the services provided by Select Home Warranty. The staff at the company are very polite and professional. When we filed our claim with them they quickly acted and sent someone to us to make repairs. The person they sent us was very professional. Everything has been working amazing since then.
Reviewed March 1, 2016
I filed a claim when my fridge was not working very well. Select Home Warranty sent a contractor to the house to make repairs. The contractor was professional, courteous and polite. He was able to fix the fridge and it's been working perfect ever since.
Reviewed Feb. 29, 2016
I usually don't write reviews online but I had a great experience with this company that I felt the need to. I have had so many issues with all my appliances the past couple of months. Each time I had a claim filed Select Home Warranty processed it quickly and sent someone to repair the appliance. Every single time someone came out to me the repairs were made quickly. The staff is very professional and just outstanding. 5 stars.
Reviewed Feb. 29, 2016
The staff at Select Home Warranty are great. When I first called them to purchase my policy the representative was polite, friendly and professional. They answered all my questions and did not pressure me to purchase the warranty. I have had them for 3 years now and could not be happier.
Reviewed Feb. 29, 2016
Had some problems with the stove. I filed a claim and SHW sent someone to my house to make repairs. The repairman replaced the part that was not working and everything is perfect now. The reimbursement process was also reasonably quick. I could not be happier.
Reviewed Feb. 29, 2016
Do NOT I repeat DO NOT give them any money! They do not honor any claim. I paid extra to have my pool equipment covered (cost of $150). I placed a claim for my pool pump to be repaired and their pool company said it needed to be replaced and gave me a quote. After they finally agreed to pay $200 (initially they only wanted to pay $125) of $1050 pool pump replacement they still haven't sent the money. We are now going on 8 months. I have a refund and release agreement form signed 12/11/2015 from them but still NO money. Today is 2/29/2016. STILL WAITING. Hold times are ridiculous and promises that managers will call back are an outright lie.
Reviewed Feb. 29, 2016
I submitted a claim for our nonworking HVAC unit. Select Home Warranty sent a contractor to the house to repair it. The contractor was able to make the repairs by replacing parts that were approved by Select Home Warranty. I am very happy to have this warranty in place. I saved several hundred dollars by having this active.
Reviewed Feb. 29, 2016
We were having some plumbing problems in the house. I called Select Home Warranty right away to file a claim. They sent an excellent plumber to my house. He fixed our issue right away and saved us several hundred dollars.
Reviewed Feb. 29, 2016
I had some issues with my washing machine. I submitted a claim online and Select Home Warranty sent a technician to my home to make repairs. The technician was professional and courteous. He made the repairs on the washing machine and everything is working perfectly now.
Reviewed Feb. 29, 2016
Had some problems with the dishwasher at home. I filed a claim online with Select Home Warranty and they sent someone to my house to make repairs. The contractor was professional and efficient. Highly recommended.
Reviewed Feb. 26, 2016
Filed a claim for when our HVAC unit wasn't working. SHW sent a contractor out to us to make repairs. The repairs were completed within several days of filing the claim. I could not be more pleased with the service.
Reviewed Feb. 26, 2016
The overall service is fantastic. There is always someone available to answer your questions, they are always professional and courteous on the phone. I have always received top notch service. Whether it was filing a claim or waiting in a reimbursement, the staff has always been amazing.
Reviewed Feb. 26, 2016
The overall service is fantastic. There is always someone available to answer your questions, they are always professional and courteous on the phone. I have always received top notch service. Whether it was filing a claim or waiting in a reimbursement, the staff has always been amazing.
Reviewed Feb. 26, 2016
Had some problems with my washing machine. I called Select Home Warranty and filed a claim. They sent a very professional technician to my house. He came and was very polite, explained what happened and what needs to be repaired. He maintained a very clean workspace. Just overall an amazing experience. I did not think everything would turn out so well and I am so happy that it did. Highly recommended.
Reviewed Feb. 26, 2016
Had some problems with the stove at home. I submitted a claim online. They sent me a contractor to fix the stove. He replaced the non-working part which was approved by Select Home Warranty and installed it for us. The stove has been working perfectly since. Service was very good from beginning to end. No complaints.
Reviewed Feb. 25, 2016
I am very happy with the service. I filed a claim for my hot water heater. Select Home Warranty sent a professional and knowledgeable contractor to make repairs. He was polite and courteous. He found the issue right away and was able to fix it on the same visit. The claim process went over very smoothly and quickly. I could not be more impressed.
Reviewed Feb. 25, 2016
Excellent service. The staff is very polite and professional. They processed my claim quickly. They sent an outstanding pool repairman to inspect the pool pump and replace the parts needed. Highly recommended company.
Reviewed Feb. 25, 2016
We had some issues with the dryer at home. It was not drying our clothing. I called Select Home Warranty and gave them all the information to file a claim. They sent a technician to my home. He was able to repair the dryer by replacing a specific part. Once the part was replaced he cleaned out the machine and it has been working amazing ever since. I am really happy with this warranty and their service.
Reviewed Feb. 25, 2016
Great, great service. I had problems with the washing machine. Select Home Warranty sent out an amazing contractor to repair it. Highly recommended.
Select Home Warranty Company Information
- Company Name:
- Select Home Warranty
- Company Type:
- Private
- Address:
- 1 International Blvd #400
- State/Province:
- NJ
- Postal Code:
- 07495
- Country:
- United States
- Website:
- www.selecthomewarranty.com


