Sears Washers & Dryers Reviews

Sears delivered me a washer and dryer pair. Delivered the washer without proper labeling. Blames me the Customer and won't service the washer under warranty! This after being a customer for Sears appliances for 20 years!

I have always been a supporter of Sears products, and so with that understanding I purchase a second Kenmore Elite Washer and Dryer. My delivery date was scheduled (June 17), only to have driven 4 hours to get to my second home, to have a NO SHOW. I went online to confirm my date of delivery, and it consistently came up on the day that I was 'scheduled' for. I called and spent hours on the phone from one transfer to the next. I was given a new delivery date.

Had this washer from Sears now for over 30 years and still working semi weekly and not needed a repair once or failed. It has been moved twice and has never failed to operate as I was sold on it being able to do so.

I had an issue with the door of my washer not closing properly. Sears sent a tech out from A&E and the guy didn't find any issues but pushed us to get Sears Home Warranty to have peace of mind should the glass lid of our washer broke, something he said happened every so often...so we did. Well, when the top of our washer broke while the washer was spinning, we called and they sent another tech out. This guy had no idea what he was doing so he did not charge us.

The technician came to look at my Kenmore Elite front load washer on April 7, 2020. He sold me a warranty and said the parts would be delivered to my home address and he set a date to come back and fix the washer for April 27, 2020. On April 24, 2020 I started calling the service number to see where the parts were as they were not yet delivered. After spending almost two hours on the phone and chat lines on the computer finally was told the parts were never ordered. Then I had to stay on the phone an additional 20 minutes to cancel the $200 service that I previously paid for the parts and labor. I’m so disappointed with Sears. I will not purchase sears products again.

We bought a washer & dryer off the floor in Wasilla, Ak. The account was linked to a phone number I haven't had in 5 years, but nothing was said. Got the W&d hooked up, the washer did not work. Calling for the repair, which was included, I kept getting outsourced to India, where the young man would not update my info. He kept wanting to send someone to Illinois, where I no longer live. He kept asking: "When will someone be there?" I had to drive 22 miles twice to talk to human beings who couldn't help me. 4 days of frustration. A repairman is on his way, so we shall see what happens next... My Advice: don't shop at what little is left of Sears.

My husband and I ordered a washer and dryer to be delivered on February 4th. When they arrived to deliver, the dryer was broken and we were told they were no longer being manufactured so we would need to pick out new ones. After calling 4 different numbers and getting the runaround, I told my husband I just wanted a refund because they were being so difficult and no one was wanting to actually help us. After being told by numerous people they couldn't help, we finally reached the right phone number to get our money back. They didn't give us an estimate of how long it would take, but assured us that we would get a refund and apologized for the issues we had.

Sears refused to repair or replace our refrigerator that was under an extended warranty agreement. It has taken them 5 months to resolve, or I should say, not resolve the case and dismiss me. The refrigerator was under the extended warranty until October and the repair was reported and requested in September. It required 7-8 phone calls, multiple call backs at their requests. It was interminable!

If I could give them minus stars I would. What they don't tell you when you call for an appointment is they will try and up-sale you a maintenance service policy on all your appliances. If you refuse to buy it, then they won't fix your appliance you called them on. They told me it would be $250 to fix my dryer, but I had to purchase an additional $50 a month maintenance contract ($600 a year) on my appliance or they wouldn't fix my dryer. You're out the $99 service fee, and your appliance still isn't fixed. I ended up fixing it myself for $35 in parts and an hour work. They're listed with a local address and phone number, but you're switched to a national call center. THIS IS A SCAM!!!! Do NOT do business with Sears!!!

I purchased a new washer from Sears a Kenmore which was not delivered and installed until December. Then around Christmas it was not working correctly. After 3 calls and lots of BS from the call rep regarding why they could not send someone out immediately 2 weeks later a tech came and said he thought it should be replaced but it was up to SEARS to determine because after 1 month they could choose to repair. 2 weeks later the tech came with parts but could not repair it. Sears is still giving me the runaround because the repairman was not writing up the notes.

Washer is still uninstalled after a month. THIS IS WHY SEARS IS BANKRUPT = BAD SERVICE. The Sears online representative sold me the wrong parts. I bought the correct parts from Amazon, per the contracted installation company, who advised me while they were at my home. The second contracted installation people flatly refused due to liability. Now, I'm trying to finding other businesses to install my appliances. Basically, DON'T BUY ANYTHING FROM SEARS.

Live in California, and have a Sears Service Contract for my Washer and dryer, in mid December 2019 called to have my Washing machine repaired. The repair person stated that he would have to order the replacement part which would take 2 weeks so an appointment was scheduled for 2 week. Waited all day for the repair person to arrive and at end of day called Service only to be told that the Repair person was behind so another appointment was scheduled, and that appointment was also a failure to appear, another appointment was scheduled and that was also another failure to appear, it's now the the end of the first week in January of 2020 25 days later and the repair has finally been completed by after waiting all day.

I have an issue with my washing machine. A repair man came on 11/29/19 and said he needed to order the part and that it would be shipped to me. The problem was, he couldn't get back until 12/9/19. No problem. We took our clothes to the laundromat and carried on. When the part hadn't arrived on Thursday we began calling. The call center was unable to answer any question, kept transferring me to departments that either disconnected me or were "unavailable at the moment" and then disconnected me. Mind you, this is after waiting sometimes 30 minutes to speak with someone. When we were able to get someone to help us, on the third call, we were assured that the "package was out for delivery" Thursday, no package. Friday, same situation. We called again, at least 3 times and were told that the package would be there by close of business Friday. The package did not arrive Friday.

I ordered a washer and dryer together which had different shipping dates. I assumed I would get the washer at the earliest date, which I needed desperately. However when I contacted customer service to make sure this would happen, I found out that they would be shipped together at the later date. I asked them to either separate the order into 2 orders or cancel the dryer part of the order or cancel the whole order. I waited or was bounced around to different people for 2 hours before being told there was nothing they could do. So I asked them to cancel the order. They agreed to do that. I received an email, the next day, asking to give them 72 hours to investigate before my order would be canceled.

I bought an extended warrant for my Frigidaire washer. The machine does not spin out. Water is still in tub. I have had someone here at least 6 times and 4 new parts to make it work properly. I was told more than once that I need a new machine but each person I talk to give me different answers. Another part is suppose to be here maybe by the 17th and be put in on the 23rd of Dec. I have been dealing with this since July and I'm getting tired of multiple answers. NO ONE gives me the same answer on how long we are suppose to deal with this!

I engaged Sears Home Service to do maintenance on my clothes washer and dryer. The advertised price was $130. The service agent found a cracked pulley and replaced it on the dryer. He opened the washer and looked at it for about five minutes. The pulley was $20. The total charge was $393!!! The five minutes of labor to look at the washer was $99.99!! The cost of ownership of Sears appliances is unaffordable. I do not recommend Sears appliances and I definitely do not recommend Sears Home Service...unless you're rich.

I needed a washing machine quick, and I got just what I wanted from Sears.com. I realized I had a problem with my machine on a Wednesday, did my research and purchased a machine on the next day at Sears.com, and then picked up the machine at my local Sears store the next day, and installed it too. One of the nice things about this purchase, was that Sears.com told me the stores that had the washing machine I wanted in stock. They also offered free delivery, and installation, but I had to wait for that, so I opted to pick the washing machine and install it myself, it was real easy to do. Then a week later, Sears had their Black Friday sale, and my washer was offered at $20 less than what I paid. I did a chat session with Sears customer service on their website, and they credited me the $20 because there is a 30 price guarantee. So for me, Sears did a great job.

Called a Sears appliance repairman at the end of October. They came out 11-6 and said my Maytag washer needed a part and if he ordered it, it would take 3 weeks to arrive. He stated that if we ordered it for delivery to our home it should arrive in 3 days. Well it didn't. Now to week three we get notice that order was cancelled. Call customer service. FINALLY get a person and no one knows why order was cancelled. Oh and they can't order part on phone. I need to pay for another service call. WHAT!! They offered refund but still charged me for service call which resulted in nothing. Almost a month later and no full refund, no one knows how order was cancelled and no washing machine.

My family and I needed a new washer/dryer for our home. We looked around the web and found a gas powered washer/dryer that was from Sears. We ordered one for a decent price and waited for it to arrive at our home. This is where everything went downhill. We never received a call or an email from them stating when the shipment will arrive. My family and I had to take initiative for every phone call and every email. It became such a hassle because they wouldn't even pick up the first few times that we called! After many phone calls later, we finally got the date of when the shipment will arrive.

Sears was supposed to come fix my LG dryer between 1:00 and 5:00 pm. I called around 5:00 and was told I would receive a call from the serviceman. At 5:30, 30 minutes after the latest time I was to have the serviceman, I receive a call from the over-seas call center saying the tech was stuck and would not make it. Stuff happens, ok, why did I NOT get a call after waiting 4 hours plus? I asked the lady on the phone if I could get something, anything, for paying someone to wait at my house. All she said was, "No."

I ordered a Sears dryer because my old dryer broke down. I paid for delivery, installation and removal of the old dryer. Sears delivered the dryer and was not able to install or remove the dryer. I called customer service and they only have foreign customer service agents who do not understand you and you can not understand. I paid for an installed dryer. Also they can deliver quick but can not fix your problem quickly. Very angry.

I had a Kenmore washer repaired. Was give a window of 8 am-5 pm, tech arrived at 2:30 pm. Completed repair, I was satisfied. When I was paying he had an issue with my debit card, which had been giving me chip failure problems. I gave him another card. Both cards had the charges. I called. Was told someone would get back to me 24-48 hours, (2 days??). No one ever got back to me. Tried calling again, was disconnected twice. Still have not gotten the refund, and have waited on hold multiple times, only to eventually be disconnected. It has been 10 days, still trying to get refund.

This will be the first rating I’ve ever given to a company. I cannot believe how horrible the delivery service is that Sears stands behind. I have been trying to get a washer delivered for over a week now and I even spent more money to find one they had in stock. I have been given five different days and times and no one has showed up. I will never deal with Sears again and I would recommend that you do not as well. I am a veteran, a responsible US citizen, and a tax paying American. I hope this helps you make your decision. Please go somewhere else.

Kenmore Series 500 is the worse washer machine I have seen from Sears. I bought one in 2014 and since that day, a technician from SEARS (under the 5 year warranty that I bought), came to fix the machine 10 times during the time from 2014 to 2019. According to Sears service, inform me that in order to replace the washer machine, parts from the machine has to be broken 4 times within 12 months. Unfortunately, they no assist to help me to replace the machine because during the year only two or three parts were broken and replaced in the period of 12 months. Years after years past and between 2014 through 2019 I never get the opportunity to have the machine replaced because only was 2 or 3 parts instead 4 parts every year were replaced and as per SEARS, have to be 4 parts during 12 months.

I called and made an appointment to have my stacking washer/dryer looked at. I was given two work order numbers. The woman said each item had to have its own but they would be looked at the same day. AND, there would be only one fee of $100 that I would pay the repairman. My appointment was made for March 1st, between 1: and 5:00 by "Remi".

Purchased KENMORE series 600 washing machine from Sears in February 2018. Within 6 months they had to fix something but didn’t charge me - said under warranty. It’s July 2019 and they came out, told me it’s not under warranty and some computer board is defective, wanted $694.78 or they could cut the price in half if I purchase their Home Appliance warranty Program. I’m writing to every government agency as this is a complete scam. Was told it would last for 15 years by sales. Sears is ripping America off. I will NEVER stop complaining about them to anyone. Don’t buy anything from Sears. Oh and unless you want to be jacked around for an hour don’t call. They has some nasty guy from their Mexico Repair Call center who is rude.

I placed a really lengthy review in Yelp also. Long story short waited 1 week for repairs on my washing machine as they had no earlier appointments available (this is a red flag and it reads POS appliances). 1 week and 5 hours into THEIR repair "window" and I get a text that they are not going to make it out to fix my washer and I will have to reschedule!!! I called the number provided and got handed off to 3 different people who can't tell you anything!!! So here I sit on Friday night at 5pm with loads of dirty laundry (courtesy of a family of 4), a warrantied but very BROKEN 1 year old washer, no technician to fix it, and nobody to take my complaint or call.... Horrible service! NEVER again SEARS.

I bought a Series 600 Sears washing machine in 2017. It worked well up until last week. Suddenly I got an error code of E1 F3. I called for repair. The repair man came and said that the there was a problem with the water level gauge. Unfortunately that is part of the control board. I was told to repair the machine it would cost $592.50. That did not include the $99 I had to pay for him to come to the house and tell me that it would cost almost $600 to repair the machine. I tried to contact Sears with no luck. I have email Sears and have received no response. I tried calling customer satisfaction, I was kept on hold for an hour. When somebody got onto the phone it was difficult to understand them. I asked to speak to a supervisor and was told that there was none available and that one would call me back. This has not happened. I would never recommend another Sears product to anyone.

I got a replacement laundry center through the extended warranty plan due to numerous issues with my GE unit. Have to wait a week for delivery due to my rural location. The first set of delivery people did an unbelievable amount of damage to my floor and my walls in addition to banging up the machine and denting it. They also failed to properly hook up the washer and didn’t tell me about it until about 20 minutes after he left my house when the driver called to tell me that maybe my husband can hook it up. After multiple phone calls, online chat, social media contacts etc, they arranged for somebody else to come out the next day to hook it up. When those guys showed up, it turned out that the hose was too short and they couldn’t help me. I then went and bought the extension and had to wait 1 1/2 weeks for ANOTHER team to bring me a new set due to the damage they did to the first one.

Contacted Sears to repair our washing machine, got an appointment a week later. The day of the appointment I contacted customer service 3 times, told different stories, then they automatically changed my time to another week and a half later, without saying anything to me. No apologies, just lies about where the technician was.