Sears Washers & Dryers Reviews

I have had two major issues with Sears warranty over the past year. First was an bad repair on a dryer which cost me over $500 out of pocket due to their incompetency. Recently the warranty group failed to replace a washing machine per our agreement on a in a timely manner. They agree to a replacement on May 1. It is the end of June and there is no deliverable timeframe insight for the replacement. Their management team fails to respond to any inquiry.

My repair appointment was for Mon. 5/22. Sears canceled that day @ 10:30 a.m. I had taken a day off work to deal with the repair issue. I rescheduled for today & specified that I would not be able to have the repair after 1:00. I said this 3 times. I just received a call from the repair tech, 10 mins ago, saying he's on his way to my home. I am NOT home, as I stated I would not be. This situation is absolutely unacceptable!! I canceled the appointment & will never use Sears again. I will also advise anyone else I know (& on social media) how unreliable & inconsiderate the company is. Disgusting customer service!

My experiences is this. I have had Kenmore products for over 40 years and this is my first negative experience: You are aware of the washer lid hinges disintegrating And your answer is black electrical tape. Or pay 300.00 for the lid plus 50.00 to have a service person install it or every time you use hold the lid down with your hand until it connects, unacceptable, Kenmore is the best product on the market. This simply unacceptable, and yes there are others, The company is already aware but refuse to correct it. For myself and others I will continue to Attempt to get us some help. Thank you for your time. Virginia **

Washing machine broke. Scheduled appt. for repair was one month later. Took the day off work and technician never showed. Found out that they did not know the part had arrived but they never told me to let them know that it did. First new appointment available is one month later. Took the day off work. Technician never showed. Was late with his other jobs so he cancelled ours. Next available appointment 2 weeks later. In the meanwhile, there is water in our washing machine that we cannot get out because it is unreachable. Mold is growing. It smells. Need to schedule another day off work. Need to schedule a new appointment before two weeks from now.

Sears Home Services is not what they used to be. 15 years ago, reliable, easy to deal with. Today, frustrating and close to impossible to speak with a human, but don't waste your time with their AI, it doesn't "understand what number you typed" for phone numbers OR order numbers. You go in circles for at least an hour. Details: Old front load washer blows electronic component. We (foolishly) agree to getting the replacement part. Then discover that virtually ANY new washer we get is less than the cost of the part and labor of installing it. CANCEL Repair. CANCEL part - get billed for part and installation ANYWAY.

Sears home services responded quickly and the Technician found the Kenmore washer, no spin problem quickly. The problem was that the labor cost for the repair was charged as if it was going to be a long repair $270. To replace an entire washer basket. He only replaced a $35 hub component in less than 30 minutes. I asked to see what it would have costed to replace the entire basket and it was the same. The tech could not adjust the labor charge. I sent an email to ask for a credit to charge me the correct cost. I went with a reputable company to avoid something like this. Hopefully a service person can help with this. Service order **. Completed today for Joseph **. El Paso, TX

I bought the Kenmore canister from searsparts.com. I have to buy the year started breaking the floor part. Then the hose power cord. I ordered it twice online. Both times they sent me the wrong part the attendant that answers the telephone knows no more about a Kenmore vacuum than the man on the moon I mean they can barely even speak. Good English.

I set up an agreement for Sears to come and take care of my washer. The guy that came out seemed to not want to be bothered. He ordered parts and when I tried to set up a follow-up for someone to come and install the part that I paid for, it took me a whole day to get through to anyone to confirm that the appointment was for today. I waited until 5 o'clock for someone to show up. No one showed up. I called again to try to reschedule the appointment still no answer. I was sent to several transfers only to be told to go to the link and set up the reschedule. There isn't a link to do so.

Since april 12th, (today is June 13th) I have been having trouble with my washer being replaced. The tech ordered 4 parts and 3 of them came. One part is out of stock and they have told me that it cannot be attained so I have been approved for replacement. I have been waiting for the email they told me to look out for and have been getting the runaround. Every time I call and they give me some sort of hope, I call back and they tell me that the call I had previously was all false. I was told that I was approved by the GM for the replacement and am to wait 3 days. I called back the 3 days and was told that that was false. I was then told to wait 10 days for the replacement email, I called today and was told that they are still waiting on the part. How is this when the part isn't available. It's been 2 months at this point. I have been offered rental reimbursement, which I cannot do due to no room for another washer. No one has been able to help me and there is no supervisor for me to speak with.

I recently bought (and had delivered) a washer and dryer from a Sears near me. I have only had these appliances for 2 weeks, and the dryer began to need for a cycle to be run 2 or 3 times to dry my clothes. The first few days it ran great and after about a week this problem developed. I called the customer service number to schedule an appointment to have a tech come out. I spoke with customer service rep "Pamela" who was very pushy and aggressive. She told me that "she solves" customer complaints over the phone without having a tech come out. She told me that I needed to vacuum out the dryer hose or hire someone to do it!! I had to be insistent and assertive with her to schedule a tech to come out. I HAVE JUST BOUGHT THESE!!! What poor customer service and unprofessional way to treat a customer that just purchased something from you. I WILL NEVER BUY ANYTHING FROM SEARS AGAIN.

I have a washer service contract. A confirmed repair appointment was made. No one showed or called. Repeated calls to Sears. No resolution. I called outside sears repair contractor who does not answer his phone or answer emails. Spent hours wasted. Sears complaint/resolution dept promises but never calls back. Cannot reschedule by phone since outdated repair appointment still on their screen. I will never use them again. Rating zero. What a run around. Not the old sears.

Purchased a Kenmore Elite Washer with an extended maintenance protection plan. Placed a call on October 29, 2021 for a repair of my washer which was leaking from underneath. A technician came out on November 1, 2021. Without taking the washer apart said he was going to order new hoses and clamps. Received an email confirming parts were order. Received an email on November 14, 2021 that technician would be out on November 15, 2021 between 1-5pm. Two technicians showed up and did not have parts, nor did I receive any parts. Asked to see the washer. They ran the washer cycle and determined it was leaking as I stated.

Purchased a new Kenmore washing machine on 1/01/2021. After 7 months of very light use, in August 2021 the machine broke (stopped agitating). I called for service and was told the earliest time would 9/13/2021, which was over 3 weeks away. So we used the laundromat for 3 weeks. On 9/13 the technician fixed the problem. The problem reoccurred, rendering the machine useless on 9/23/2021. I called that day to schedule a 2nd repair, and was told the appointment would be 9/27/2021 (the following Monday). Then I got the auto confirmation indicating 10/27/2021, which is 4 weeks from my 2nd call, and 2.5 MONTHS since the machine broke down. In other words, at this point, the machine will be broken for at-least 20% of the 1 year warranty period. I called to escalate my case, and get someone to come sooner and Sears Home Services hung up on me. Never buy anything from Sears. Never buy a Kenmore. Never trust anyone from Sears Home Services. They are all untrustworthy grifter companies.

After 2 aborted tries at getting a dryer from another vendor, I turned to Sears only because it was one of the few that sold the model I wanted. I ordered it on 7/31/21. Ship date was 8/30/21. OK. I toughed it out. Days prior I received notice delivery was rescheduled to 9/2. No explanation. Again, OK. Unfortunately 9/2 I had water in my basement from Ida. I was told it would be delivered the next day. Wonderful. No call the night before, no dryer. Contacted Sears. Rescheduled to 9/10. Sigh. 2 days later I get a notice from Sears date rescheduled to 9/13. WHAT? Grrrr... Whatever.

I've been a Sears customer for eons and always got my appliances through them and have their Master Protection Plan on all as well. In March our fairly new Samsung washer malfunctioned and I called for a repairman to come. Sears said since it's a third party repair they have to send out a Samsung repair tech so they did - he couldn't fix it and ordered a main board and said 2 weeks for it to come in - took 3 weeks for him to come back and still couldn't fix it so he deemed it unrepairable and said Sears will contact me for replacement... STILL waiting for SEARS to contact ME and I've been calling the Master Protection dept almost every week or two and have to explain this over and over again to people who keep saying "We are messaging the supervisor/manager marking this Priority Escalation" etc, etc...

I buy a washing machine and hose from Sears online store on April 3, 2021. The delivery date was May 11th. I wait until that date and called. Well, to my surprise there was a delay because the manufacturers didn't have it in stocks because of covid. Okay, that's fine. They say 2 more weeks. I wait and call back. Same thing. Another week. So I call back. This goes on until June 15th when they told me it wouldn't be ready until August. I was livid to say the least because I have been waiting since April 3rd and it would have been nice to know that when placing the order. I ask for a refund. They tell me it takes 7-10 business days so I wait.

My warranty company, Bankers Warranty, sent me a repairman through A&E factory service. The first repairman misdiagnosed the problem. That cost me a week. Then, nobody showed up for my latest appointment. A&E said the technician is on his way but he never came. I am starting my 4th week without a dryer and neither said service company nor the warranty company are moving fast to repair their mistakes. I will never buy warranty through Bankers and I will never call A&E again.

Bought and gave away a year later a Clothes washer we bought from Pardenies here in Ukiah CA. We hadn't bought one for 15 yrs so didn't realize the difference in agitating or not agitating. I called them up to come fix our machine as it wasn't getting our clothes clean. I figured the machine was broken. I'd try so many different ways to make it work. When the guy came out he told me that was just how they made them these days and got charged $300 for him coming out to tell me that. My husband didn't want to sell a bad washer to anyone else so gave it away to a homeless shelter.

We’ve been with Sears for more than 18 years. I have purchased my dryer from Sears and been renewing warranty on it continuously; could have purchased at least two if not three dryers with that money spent on renewals warranty. Called to get a repair service for dryer in January. A technician came and fixed half the problem. He had to order a part. It has been now 5 weeks and every time I call them I get the same answer that the part is in shipping process.

Purchased my washer and dryer in August 2020; received it September 4, 2020. February 6th the washer broke. Have been calling ever since to get it fixed and nothing but a run around. No service, no callback, nobody that can do anything other than read a script. I will never buy from Sears again.

I have been fighting with Sears for 2 months, a telemarketer fabricated in the computer system they contacted me on a phone number I disconnected two years ago and the credit card company wants me to provide proof of this fabrication which I mailed to them today. Sears could have just authorized a credit to my account when I disputed the charge but instead dug in their heels, and I know I am in the right, they demand proof. Well they will get it but I am done ever shopping there and I plan to let everyone know about what poor customer service they provide and watch your bills close because they bill you for bogus charges.

Purchase the Kenmore elite washer. I do like the all the options and the push button touch easy front surface cleans up nice… The interior of the washing machine is horrible where you pour your softener and any liquid washing agents the whole inside gets moldy with black mold. I have to clean it out. It’s disgusting… The bleach dispenser is completely rusted out. I wish I could show a picture dart not happy with this item for the price at all.

We have always bought our appliances from Sears, with good experiences. We carry a Master Warranty to cover all our appliances, which up until recently seemed like a good investment. Fast forward to today - our washer stopped working over 2 months ago and we cannot get any help from Sears or from the 3rd party company they contracted with to service our warranty.

I have had a Protection Agreement Warranty on my Kenmore Washer/Dryer for over 15 years. They have serviced my appliances from time to time with no major issues. When the washer broke down in September, I called them out and they ordered the part that was needed, when it arrived they made an appointment to finish the repair, the repairman broke the part when installing it, they reordered another one and he again returned and installed the part. He ran the machine and the part hadn't been installed correctly or something and another part was damaged.

My 2-years old washing machine (purchased from Sears) stopped working and I called Sears first on 9/14, they sent a technician twice, and he ordered three parts on 9/28 and scheduled a visit on 10/13 to get it fixed, I called on that day when he didn’t show/call, and have been told they are WAITING on the parts, which they DIDN’T know when it will arrive (no tracking no.)!, since then I kept calling with an average of 2 calls per week, and they kept telling me they will order a replacement, since they failed to fix it, but NOTHING actually happened. Last week (11/5/2020) a supervisor/manager created a NEW case for replacement, and sent it to their Protection Agreement Solution department, which rejected the request for replacement, because they are STILL conducting a research on the parts!! Almost 2 months and they are still talking about the parts!!!!

We purchased a front load washer, the only problem is with the environmental agency for insisting that new washing machines use hardly any water, so I have to add two or three quarts of water to the front loading machine after I put the clothes in or else I have a tub of suds and hardly any water, I wish I had not donated our old top loader to charity, as it was working fine, so now we are stuck with this new machine.

Purchased Samsung washer and warranty scheduled several service calls. Even purchased an additional warranty. The most recent service call was Sept 24th. As of today I still cannot use my washer. The last service was October 14th. He left stating he needed a part for the motor or the washer needed to be replaced. I have not heard anything from anyone. No one is accountable and the hold time in 2-3 hours you are transferred to the wrong dept. or hung up on. It's very clear since Sears is going out of business. They don't care about customer satisfaction.

The issues first started shortly after I purchased my combo from Sears in 2014 with my dryer. My clothes were getting hooked some kind of way on the lint trap & my clothes were ripping. I had a service man out who told me this was a common defect & to contact LG regarding the matter for reimbursement. I had to send them pictures numerous times as they kept saying they weren’t getting anything and then when I got time to discuss a pay out I was ignored.

I have been waiting since June 3 for the parts for my Washer to be repaired. I have been on hold with Sears Master Protection Benefits Admin for over 24 hours since this all began and all I get is a runaround and passed back and forth between phone numbers and given excuses. I keep being told I will get a call back in 1 to 3 business days and have NEVER gotten a callback. Back on hold again. How long am I supposed to wait for a part before I just get a new washer???? Sears Customer Service is Non-Existent!!!!

Just wanted to give a testimonial on the poor service I have received by Sears. Let me start off and say I have been a customer of sears for many years and hold this company to a higher expectation/standard but lately I've found myself questioning whether it's worth shopping here ever again. On July 8 purchased a washer and dryer from this company hoping to get it soon. Delivery was set out for Aug 4, not bad but was okay with that date. To my surprise two days ago received another message stating it would arrive a day earlier which was even better.