Samsung Microwave Reviews

My Samsung over the range microwave stopped heating food after two years of use. I contacted Samsung to get it repaired. They gave me a ticket number and sent me a text that included the option to get an e-coupon to buy a replacement. I opted for the coupon and was unable get it to open. I contacted Samsung and was eventually issued a new coupon and told to use it on a Samsung like to find and purchase a replacement microwave. I clicked on the link and searched though the over the range microwaves to find an equivalent microwave. Every one I clicked on said it wasn’t available in my area. I communicated this to Samsung and was advised to go to a Samsung dealer.

I have a 2 year old Microwave model ME18H704SFS. In January the magnetron had to be replaced. It is now October & it has stopped working again. A week later a service tech came out. Not more than pushed the start button and confirmed it was not working as I had told them. He said 3 things could be wron. He was ordering all 3 parts. Never opened it to test anything. Basically plan is change parts & hope for the best. Needless to say I will not be buying any Samsung appliances in the future.

Bought Samsung microwave from Home Depot. It quit heating anything up after a couple of days. Called Samsung and they sent out a technician. He struggled to get unit out to be serviced and dropped the microwave on our brand new stove. Dented and scratching the top of it. Then when he tried to put the microwave back he dented the bottom of the microwave re-installing it. Brand new microwave and stove! When I contacted Samsung they said it wasn't their problem. I needed to contact service technician. After sending pictures of damage by email and text they offered us $50. Now we have a dented microwave and stove and the microwave still doesn't work right. And they were only offering $50. Said I wanted the microwave replaced and now they have to send out a technician to prove that it doesn't work and that it's dented. Never buy Samsung product!!!

Bought my over the range microwave in 2018. It failed in April 2022! My last microwave was not a Samsung and lasted 15 years. Due to the cost of a new unit, I had it repaired by my reputable repair company. Authorized Samsung repair had two star ** ratings! The magnetron failed and had it replaced. I called Samsung and they said via email that the Magnetron is covered due to their 1 year warranty. I called again and they agreed but then needed all sorts of paperwork for $145 item. Finally, they agreed to pay the $145 but would not pay the sales tax. Can you believe it, you can't make this up? I'll never buy or recommend a Samsung product!

As mentioned in some of the other reviews. After just having this Microwave for 1 year in January 2022, the Microwave started to continue to run even though it had finished the cycle. The only way to shut it off was to unplug it from the electrical source. I reported this to Samsung and was instructed to take it to a local repair place. However, this facility told me that they did not work on Samsung Microwaves. I called Samsung and the person took my report and told me to mail in my receipt, which I did.

I purchased a microwave last year and all of a sudden it started turning on by itself. I located on Samsung website was a sensor seems straightforward and obvious, same exact issues happening. They send a tech out who looked and bent my hinges as an attempt to “fix” a brand new microwave. As soon as tech leaves I open the microwave and close it, it turns back on so it wasn’t fixed within 5 minutes of tech leavening. I call Samsung. They schedule me again for another tech. I took off work again now 2 days. They never show up.

I bought a whole kitchen set made by Samsung, in exactly 4 years my refrigerator broke, Samsung had a repair person come out and they couldn't get one screw out to fix it. After numerous calls and spoiled food because coolers aren't the greatest at preserving food Samsung said that I had to find my own maintenance company. Well Oddly enough there is no one in my area besides the company that could not get one screw out, to repair my fridge. Samsung said there was nothing they could do. Now fast forward a few months my microwave is now broken. I'm sure I will get nowhere with this broken appliance as well. Through all the calls and hours spent on the phone and the food reimbursement check Samsung said they would send us I have gotten nothing from them and no answers. Their products are junk and any company that sells them needs to stop because most of the people selling them know they are junk and tell you not to buy them.

Out of all the Samsung appliances I own or have owned, TVs, refrigerators, stoves, cell phones, tablets. My microwave is so far the best, besides my TVs. I really enjoy the accessories that came with it. 2 serving plates are nice. The rack so I can have 2 levels, or more room to cook more food at the same time. All the features that are very easy to use.

1 - Found it was not functional upon installation (2days after shipped from Samsung.com). Cuts off and clock resets. 2 - Were told we’d get a cb 24-48h with repair appt ,,, and no callback. 3 - Was away but called 6 days later because of no cb,,, given ticke t#. 4 - Repair showed up 2 days later and no Eval done because unit wasn’t uninstalled (no one said to uninstall it). Given appt for another week.

Products do not last. My microwave has broken down twice and washing machine and both cost more to fix than buying a new one. Have replaced washer with a Maytag and still waiting to replace the microwave.

Good price. Good Quality Machine. Interior light is a little dim and key pad dark. Key pad not Sensitive enough to touch. Plenty of interior room for variety of dishes. Easy to clean inside and out. Samsung Model ME19R7041FS. Installed easily over electric range.

I purchased Samsung appliances online for my kitchen. They were delivered but kitchen was not complete so they did not install them. It was Covid and things were really messed up. My first contractor got Covid and could not continue with the project. Fast forward I can't find anyone to install my appliances because I bought direct for Samsung and not from a store. I finally find a local store to install them and pay $1500.

Got in end of 2018. Died in 2020? Since then have countertop version. LG replaced some obvious parts. Ehhhh nothing. Still junk!. If it lasted at least 5 years I wouldn't complain. Warranty Sucks! Most likely wouldn't of fixed it anyway. I did get some use out of it. I use for cabinet space now. At least vent still works!.... Junk!

I'm in the middle of repairing my Samsung Microwave, which I just bought about two years ago. The señsor failed and I need to spend $229 to repair it. I thought Samsung had a good reputation. Not so much. One more repair and it would be cheaper to buy another. AVOID Samsung.

I bought a Samsung microwave that sits on the counter top in 2017 from Walmart. The first few times I used it I never had trouble. Then about a month into having it I was heating up something for about 5 minutes and it cut off completely and wouldn't come back on for a few minutes. Then when it comes back on it resets the clock. Now 3 years later it's only gotten worse. You can't cook anything in it for longer than 3 minutes or it cuts completely off and then resets the clock. We have unplugged it to reset but it still won't cook anything over 3 minutes. I'll be buying a different brand next time for sure.

We've an older one (and I don't know the model, but it's over 8 years old) and it's performed flawlessly through three moves and countless 'mistakes'. Easy to use and easy to understand. We love it.

The Samsung microwave that I own is great, the preset setting are easy to use and locate. The ceramic walls allow for crisping and I have yet to get a soggy reheated pizza. Only thing I wish is that it would be a tiny bit smaller, but then I would have lost power. Overall, very happy with my microwave.

I need a new one as the old one, under 2 years old, wouldn’t turn off so I had to unplug it. I emailed asking if it could be fixed and got no answer. After waiting two weeks I put it in the garbage. Not sure which one I’ll get so am looking at several. I have borrowed a microwave so I’m not in a rush.

We bought all new high-quality Samsung appliances when we built our home in 2012. When we started having issues with the appliances we learned that they were made in 2009 and had known design flaws. When contacting Samsung they refused repairs and refused to acknowledge known design flaws.

It's easy to use, easy instructions, well-made and will likely last for years, I like using it and others will, too. The dish inside is stable and can hold several items at the same time. You can put hot or cold items in it. I recommend it.

Purchased a 4 piece Samsung Appliance Package. Initially, after 6 months, I gave them a 5 star review. Still, after 4 years, every appliance has performed above my expectations. BUT... buyer beware... DO NOT purchase appliances with the black stainless finish. The finish on my oven door is peeling off... looks hideous. I purchased the extended 5 year warranty, but cosmetic defects are NOT covered. I have to purchase a $317.00 (plus) replacement oven door. Why would a company that makes quality appliances not cover a factory defective finish and ruin their reputation? Very disappointed. Spent hours with customer service to no avail.

Samsung is a quality company. I have other appliances made by Samsung. Microwave, washer, and a new refrigerator are on my list to purchase to remodel my kitchen and laundry room. All of my Samsung products have been wonderful.

It is beautiful! Stainless steel with digital face adds a modern contemporary look to any kitchen. And, very dependable! With so many different settings to choose from! I would definitely recommend to friends and family!

Don’t like the push in opening button. Also don’t like the rotating glass disk because of the frame it sits on it comes off the wheels. It is easy to clean and has plenty of short cuts, easy to read. Only beeps once.

It is very dependable, runs quietly and food cooks evenly. The turntable is easy to clean and I love that it is Black and Stainless steel. Compared to my last microwave this above stove/hood microwave is the best!

A microwave is just a microwave but I was wrong, this is amazing, it's fast and effective, gives a melodic ping when it's done. I really like the design and color. A piece of fantastic art I would describe it.

Exactly a year after purchasing Samsung Microwave Serial 078G7WOKA04932A Model ME18H704SFS it stopped heating food. I wish I would have read the reviews before purchasing. I read a few of reviews with the same problem. There is a for sure definite problem with this microwave model and should be recalled. Samsung will not admit and take responsibility. Sorry for us suckers.

I purchased a refrigerator, stove, microwave and dishwasher. It's taken me 2 weeks to try to register for the 1 year warranty. They make it very difficult to register so they don't have to warranty your product. Read reviews of their appliances and you'll know why. I tried to get verification that my range and microwave were warranted because initially they said I didn't have the receipt. The stove, frig & dishwasher were on the SAME receipt. The microwave was ordered online and they keep asking for the store location. If you go on their website, they make it very difficult to try to talk to someone about your warranty which is a clue they don't really want to warranty their appliances. DO NOT BUY SAMSUNG.

We bought all 4 kitchen appliances in black stainless steel. The ice maker plugs and is annoying but the real damage is the microwave. It starts without any intro action. Fan comes on full blast. Research says unplug and then plug it in. It only helps for a few hours. After researching I have found hundreds of reviews with the same problem. The door has been replaced in some reviews but it doesn’t solve the problem. Calling Samsung so far hasn’t helped.

I expend around $30k on TVs for my house, $10k for the kitchen appliances, $2k for cell phones, etc. and guess what? The microwave stopped working about 14 months later. Call customer service and they told me, "Sorry you have to call a tech. yourself and pay for the service." Aren't that nice. Pay about $750.00 dollars for a microwave that will only last for 14 months. I will be posting this on FB and all the media available, just to help people.

I'll never buy a Samsung appliance again. The store warned us about the refrigerators and other big appliances but we thought a microwave should be safe. WAS WE WRONG!!! We have called them several times and no one seems to be able to fix our problem or even show up. Never again.

On Feb 12th 2020, I had a new Samsung Microwave, Model # ME19R7041FS delivered and installed over my range. On May 11th, the microwave turned itself on. By the time I heard the fan running the oven was so hot I could not touch it. None of the controls worked to shut it off so I was forced to unplug it. The Microwave was hot both inside and the outside as well was so hot it not touchable. Fortunately I was home at the time of this incident and was able to unplug it. I can't imagine what might have happened if I had not been at home. I feel that a fire would easily have been the next step.

Samsung microwave stopped working exactly 2 years and 1 month from purchase. Above stove higher end model. Called Samsung, told me warranty was over by 1 month. So sorry.. I found out that my state has a 4-year warranty law. Samsung finally sent someone to replace door...Worked great until 5 months later when heating food and then this rattling metal noise started and now no longer can use this microwave anymore...Will not EVER purchase another Samsung microwave again.... Beautiful model but not worth the dollars we spent for it in the fall of 2017...Not even 3 years old...

Updated on 05/05/2020: Sumsung does not stand by their appliances. Two weeks ago, my Samsung microwave - 4-1/2 yrs.old - turned itself on. Didn't hear it running until the fan came on. By that time, it had melted a splatter cover to the turntable. We had to unplug it to get it to stop. The unit was red hot. If we weren't home, there could have been a serious fire. Samsung's response - a free service call to diagnose the problem. We would have to pay for the part ($121) plus labor. They assume no responsibility for a potentially dangerous situation.

I purchased my microwave less than a year and a half ago. I purchased same type for my daughter. Her microwave stopped heating within a couple months and because it was still under warranty it was fixed. My microwave because I didn’t buy the extended warranty is out of luck. I really thought it should last minimum of 3 years if not more.

I bought a microwave by Samsung on Feb. 28, 2019 the microwave started smelling like burning wires, and would not heat food. I contacted Samsung and was told a technician would come out, technician came out and said he believes it needs to be replaced because a fire had started inside of the microwave. Samsung called them and told them they would not replace it because it was physical damage from grease. The technician that came out wrote in the report it was not grease it was like hard plastic and they would not replace it. My filters are still silver like new so how can you say grease build up within a year! I will never do this again and I have contacted my attorney!!

Samsung company failed to replace the parts of my Trio-convection-microwave-oven saying that the Main-PCB, Coil-PCB and Capacitor were unavailable for products that are more than 5 years old. My microwave Samsung-Trio Oven is only 9 years old and quite a costly one. So Samsung should consider replacing it with a newer-model, with accepting payment of difference between the new-product and the price that Samsung owes me for taking back their old-product.

My wife and I decided to purchase all new appliances for our remodeled kitchen. We purchased the Samsung black stainless Fridge, microwave, range, and dishwasher. First of all the microwave (ME21K7010DG), at first it would input 777 on the display by itself, then one night I woke up and the blower was on high, then on another night I woke up the the microwave heating up on its own. Lowe's had sent out a contractor three different time and replaced the door, it would work fine for a short time. Then after contacting Samsung on several different occasions, they keep telling me to unplug the unit and plug it back in. That did work for a few months but now it is turning on again. Finally, I decided to replace the microwave on my own dime as I am not willing to wait for Samsung to make this right. It isn't worth having my home burn down.

ME21K7010DG Samsung Microwave Displays 7s and beeps automatically throughout day and night. I read on their forums that many people have the same problem with their new Microwaves. I feel that Samsung should have a recall on this and if they refuse a class action lawsuit should be in order. Please help us have this addressed.

I just purchased a Samsung microwave model# me16h702ses and gas range model# nx58h5600ss/aa. The microwave has steam coming out of the sides and the stove top is chipping. Put in 2 different warranty claims, took 2 days off of work to wait for repairmen. Was forced to uninstall and reinstall my microwave or pay someone to do it. Samsung claims that both appliances were damaged by me and refused to repair or replace either one even though they are both within the warranty window. I has purchased a Samsung s10e cell phone which has been replaced 2 times, the speaker phone doesn't work on any of these phones and Samsung refuses to fix the issue. They have horrible products and horrible customer service.