Samsung Microwave Reviews

Model SMH9207ST, poorly manufactured. All they had to do was spray conformal coating on the electronics to prevent this. Glad this happened, was getting ready to buy a washer/dryer and TV. I will never purchase another Samsung product. Not cheap.

I bought the SMH9207 paid 400 plus tax for it. It was supposed to be the top end unit. Within a year the front door had been replaced under warranty three times. Now the unit is two years old and the fan will come on for no reason when you're not even near the unit. The fan does not run when you turn it on and it's running and the unit comes on when you open the door. It's dangerous and a PO junk. I would say what I really think but must keep it clean. Samsung was very unhelpful when dealing with the trouble the first year. I took out the unit and bought a cheap Magic Chef and so far it's a far better unit for 1/3 the price. I will never buy a Samsung appliance again.

In late 2012, I upgraded my white GE kitchen appliances with stainless steel appliances. So I purchased a Samsung stainless steel gas stove and microwave and a Whirlpool fridge from Lowe's. The stove and fridge continues to operate smoothly. The microwave worked well the first year then begin to malfunction. The power would cut off in the middle of heating a meal. I would unplug the power cord then plug it back in the outlet after 10 secs to turn the power back on. I thought that it could be an issue with the power outlet or breaker. My electrician confirmed both sources were working properly. So this malfunction occurred often until recently the microwave goes out after 5 secs of running. Then I repeat the plugging and unplugging every 5 to 10 secs until the food warms up. This is frustrating because I always have to drag the tall bar stool and use it as a stepping stool to reach the power outlet inside the rear of the cabinet.

We purchased this microwave (SMH1987ST) in July 2010 and never had a problem until a month ago. The microwave would just come on by itself randomly, usually in Baked Potato mode. Only opening the door would shut it off. It was terrifying because I had no confidence in leaving home or sleeping at night with it plugged in. I googled this issue and found common complaints of the same nature on many different forums, a good bit of them here.

Terrible quality. Why? Poor construction, handle breaks easily, uneven, low powered heating, turntable malfunction. Bought it to match a Samsung stove. First mistake. As usual, Samsung has all the technologies but refuses to manufacture quality products that perform as good as they look i.e. all Samsung cell phones, the Ceran-top convection oven. Stay away from this brand. LG is much better in most instances.

After six months from date of purchase, the fan would go on by itself. I wasn't using the microwave or the stove and would be in another room. Called for service and the technician said it was a circuit breaker fuse. He told me once he fixed it, it would never happen again. Well, it's been a year now and it is happening again. Also when the light under the microwave is on, it will go off and on as the microwave door is opened and closed. The only way I feel this junk is safe is to unplug it when I'm not using it. Is there a lawsuit going on I need to know about?

We purchased the Samsung Microwave brand new less than 18 months ago. Installation was done professionally and we experienced no initial issues, however, one evening out of nowhere we began to smell burning plastic coming from the kitchen. Upon further inspection, the Samsung Microwave was smoking, heating up and began smoldering.

Purchased a Samsung microwave 2 years ago. After six months of use, panel board would not work. Under warranty - motherboard was replaced. Six months later, now out of warranty, same problem. Motherboard needs replacing. Contacted Samsung and tried to direct me to schedule service repair at my cost. I asked both service support people what they would do, if they would purchase another Samsung product. Neither of them would answer as far as what they would purchase. Leads me to believe they would not purchase a Samsung product. I would strongly advise people to purchase anything but a Samsung product.

Poor quality item. Don't waste your money. Multiple problems that never seem to end. I would not accept a new unit... only my money back to purchase another brand. This microwave is a total rip off.

The oven just starts up by itself, you cannot shut it off at all. Bought at East Peoria, IL Lowe's brand new.

I've had a Samsung microwave for years and it has been extremely reliable. It's a basic model, but works very well and has never malfunctioned or had any issues whatsoever. I probably paid $30 for it at most, so in the years I've had it it has certainly proven to be a good value.

2 Samsung micros dead within two years. Customer service response is to deny any problem despite numerous complaints on same issue. Junked after finding repairs cost 2/3 of replacement.

Just about everything had to be replaced, keypad, internal electronics, etc.

We bought Samsung microwave, to go along with all other Samsung appliances. We paid several hundred dollars for unit, and have been highly disappointed. Without warning, microwave stopped working entirely. We had all breakers tested to ensure the issue was in fact the microwave. Then, called "Samsung Support". When we were told this wouldn't be covered by warranty *though they weren't sure what the problem was, and advised we would need to "schedule service".

I have purchased Samsung microwave oven model CE1031LATB, S/n 12147DBP901804V. When I use it after few seconds 'SE' error is displayed in panel, sound beep also comes & it stops working. Display SE continues. Samsung Service center was contacted, they visited & said that front panel will be changed on payment (+ Service charge) basis. I agreed. Later Samsung center informed that the required parts are not available. Please advise, what should I do?

Microwave broke under warranty (4 months old). Called Samsung and they dispatched local appliance technicians. The local technicians indicated they cannot repair the microwave and requested the microwave be replaced. The Samsung customer service center responded they will not replace the microwave. Samsung's response is to keep sending replacement parts to try. In some cases Samsung has sent the same part twice. At this point my microwave has been under repair for 6+ weeks and no resolution. Samsung has absolutely terrible respect for their clients or the advice of the service technicians. Even if repaired I worry about the safety of the product post repair as I have seen reports on this site of Samsung microwaves catching fire. Terrible service from Samsung in respecting their product warranty. Do yourself a favor and purchase another brand of appliance.

I am not the type to write reviews and complain about products but Samsung has gone beyond my limits with bad products and customer service. I replaced my kitchen appliances with Samsung stainless appliances. My microwave broke and I repaired it once, it was out of warranty and I replaced (less than 2 years old). My oven was heating correctly and now won't heat at all. I looked up the code to troubleshoot (E08) and found it was a common problem with Samsung oven.

We purchased a Samsung microwave (SMH8165ST) and installed it over the stove. It worked fine for several years but now it comes on and stays on. We've come into the kitchen to discover it running and after we turn it off, it is extremely hot. The high heat concerns us so we now unplug it whenever we are not actively using it. We will be buying a new microwave but it won't be a Samsung.

I have a Samsung microwave model SMH9187 that needs a new PCB due to a manufacturing default. The first technician that came out would not repair the microwave until I removed it from over the oven. I'm a 67 year old female who obviously can't remove the oven nor do I know how. The technician left without repairing the microwave. After another long tedious phone call with Samsung they had a different service call me to schedule appointment. The technician was suppose to be here between 1-5. It's now 5:30 - no technician, no phone call. Contacted Samsung and they will have the service company call me within 1-2 days to schedule ANOTHER appointment. I will never buy anything manufactured by Samsung. Such poor customer service.

I purchased this microwave from Home Depot in Squamish BC, and have not stopped regretting it after numerous and non-stop issues. The power level button has never worked, the magnetron broke, the machine ran continuously without shutting off, it displayed multiple error codes. The sensor pad, key pad and magnetron (everything but the fan and light) were all replaced within the 1st year, costing much more than replacing it and the same issues are still happening now just outside of warranty. I was told I could purchase a extended warranty any time within the 1st year and was not able to after many attempts. After much complaining and pressure, Home Depot did advocate for me to get a new replacement unit but was not successful.

Purchased 4 appliance chef selection for more than $9,000.00. Microwave turn table motor packed up within 2 1/2 months. Called Samsung to replace the microwave as the product has to be defective to break within three months. They only wanted to repair but not replace. Reached out to CEO office no response.

Dishwasher: purchased based on "Most Quiet", all the racks busted, the storm wash bar busted. Junk! Microwave: (over the oven/stove model) Thermostat (after much research online) not working = no power at all. Nothing! Fridge: Freezer on bottom, Side by Side fridge on top Ice maker piles up tons of random sized cubes that fall over the back of cube holder into the open bottom of fridge. One of the front foot glider covers completely broke off, and any little thing will dent the doors permanently in nothing flat. DO NOT EVER PURCHASE SAMSUNG KITCHEN APPLIANCES EVER!

Purchased these 4 items rfg297hdrs refrigerator, smh21175 microwave combo, ne595riabsr oven, dw80f600uts dishwasher. Purchased in December 2013. 2 repairs under warranty on dishwasher and still does not work good. Over the oven microwave is in the garbage after burning bacon which burned out the panel. Paid a repair service for call and was quoted 480.00 for repair. 30 days after 1-year warranty. Oven element went out after 20 months and was told by Samsung it was covered. They sent a repair guy out and the part was not on warranty. I paid the service call and called to order the element and was told if the bottom did not work in my dual oven then it was the controller panel. I have been so disappointed in Samsung appliances. I would not recommend them and will let others know about the cheap quality and Samsung's bad customer service.

I called the customer service line to request a new handle for my microwave. They called back and I requested that they send me an email with the company's name that I can contact. It's been 2.5 weeks and I have received the email. My sister in law has an oven from them and she had horrible customer service trying to get it fixed. After a month it still isn't fixed.

3 of 4 Samsung appliances have now died in 5 yrs. Today SMH9187 microwave door latch broke after giving Error 13 the other day. Reading other reviews I'm now afraid it will turn on by itself and burn my house down! Worse, Samsung dishwasher broke in 18 months and not only leaked on my hardwood floors but got so hot I needed a potholder to turn off after 5 hrs and it wouldn't stop. Lowe's at least stepped in, said these were so bad I got a new Bosch I've loved now for 3 yrs. Samsung counter depth refrigerator also had icemaker die in under 2 yrs. Lowe's replaced it due to extended warranty but now 3 yrs later I tried again with warranty expired.

I bought a Samsung microwave over the stove cooking sensor and 2 years the microwave hums when the door is closed and nothing on the timer. Samsung wanted 220 dollars to fix a 300 dollar micro. This is the last Samsung microwave I will buy. My last micro lasted 12 years with no real issues. Samsung microwaves are hurting for certain. Lesson learned.

On August 3, 2015 my Samsung Microwave SMH2117S caught on fire and nearly burned down my house. I had notified Samsung about five weeks prior to the fire to report that the microwave was coming on by itself when you would open the door. I was told at that time there was nothing they could do unless I purchased their almost $400.00 extended warranty. I refuse to as the microwave was only one-year-old. And then two days before the fire, the microwave started coming on by itself without anyone even touching it. I then decided to simply replace it. Two days later as I was getting ready to replace it, it caught fire and did major damage to my home. Samsung is coming out to my damaged home in the morning.

I bought a Samsung Microwave and refrigerator a few years ago now none of them works. The microwave does not turn ON anymore. The refrigerator will not cool down either. All I can say I will never buy a Samsung product anymore.

MF21F707MJT - This is my second Samsung microwave. The first one I had for a year and the door handle broke off. It still cooked, but my wife insisted I get a new one. So I did. I gave the one with the broken handle to the attendant at the landfill. OK I buy this new one and install it over the stove. It is absolutely almost useless. The fan comes on randomly, it beeps, it begins cooking on its own, the control buttons don't work most of the time, etc... I should have kept the one with the missing door handle. This one is going to make for a nice $700 bird feeder.

Whenever we were in the market to replace our appliances, I always looked to Samsung first. We have 4 Samsung TVs, a refrigerator, 4 smartphones, Blu-Ray player and a washing machine and we love them all. That was until I had the misfortune of purchasing an over the range microwave. Here you've read all the stories about these microwaves and their failure on sensor errors just after the warranty expires. It's a poorly designed product that fails due to the humidity created when cooking on the stove. The only thing worse than the design of the product is Samsung's support for this inferior product.

I purchased all Samsung appliances after remodeling the kitchen. I did not do my homework and purchased my appliances based on the name. Wrong thing to do. My microwave worked about 14 months and then it had the SE code. I called Samsung and they would not fix it as it was out of warranty. I had it repaired myself. The repair lasted less than 2 months when the microwave quit and the SE code appeared again. So I have used for the past 3 years a reliable counter top microwave while I have the Samsung microwave over the oven and it does not work. Sad. I also purchased the refrigerator, side by side with ice and water in the door. The refrigerator just like the microwave started making this awful noise. It over freezes things no matter the setting. The ice maker quit, and again Warranty so Samsung says its my problem.

Samsung microwave SMH9187ST - We experienced the error over the weekend (lots of fun having beeping coming from an unknown place in the house at 3 AM); unplugged and plugged back in in the morning, but it only worked for a couple hours before the SE error and beeping starting again. UGH... I am not brave enough to pull open the unit on my own, so I called Samsung and initial support told me they could do a service call at my expense where the unit is out of warranty. I stood my ground and politely reminded the service rep of how many errors are noted for this unit online, the commitment of Samsung to address the issue, and that numerous other owners have had this service provided for free - even for out of warranty units.

I purchase Samsung microwave about 1 year ago. Samsung Microwave Model SMH1816SJ6137 WODA07461L from Home Depot. The microwave quitted about 3 weeks ago. I used the microwave but 5 minutes later tried heat up another dish. The microwave died. No power and no light. I would have thought the product would last longer.

The paint has been peeling off the top and now the bottom of the microwave. I called and they said they haven't had that complaint. I don't believe that. That also claimed it was the way I clean it. I only use a soft sponge and mild soap! I would not recommend their appliances. I also purchased a stove but because it was the floor middle they refused to fix the feet that don't adjust at all. The refrigerator I purchased also has no place for the water to go when it soil after use in the door dispenser. I am very unhappy to say the least!

Own a Samsung SMH9187ST microwave. In part picked from a Consumer Report rating. Thoroughly disappointed. Has been nothing but trouble. First the rack that came with the unit, caused an arcing/burning inside the unit - had to throw the rack out. Then the Magnetron failed (wouldn't heat), after much arguing with Samsung, they finally sent someone to replace it. Then had another issue with the unit functioning (of course just past the 1 year warranty part); had to replace the sensors at the door (my cost). Then we get the SE error - the remedies online don't work, so, only solution to replace the entire control panel?? This is an extremely poor design. SAMSUNG should not have sold this design. Third appliance of theirs that has been a major disappointment. I will never buy SAMSUNG again.

After working just fine for 4 or 5 years my SMH9187ST Microwave gave the SE error. I found the YouTube videos and the ConsumerAffairs reports about this and decided to try the Control Panel cleaning fix. It worked for a few weeks then each successive cleaning resulted in shorter and shorter repairs. Finally I called Samsung who said I blew it by trying to repair it myself (didn't matter that it was already out of warranty). I asked to speak to Legal and was told I could only write/email them. Asked for a supervisor who reiterated the first story that I would have to do out of pocket repair service. Asked for someone else and eventually got Executive Customer Relations. Eventually she relented and said she would authorize their repair service to replace the Control Panel only.

The Microwave itself does a good job but it has a 2 stage light in it. The low light will not work (only the high setting).

Samsung otr microwave smh9207st is very dangerous and should be recalled. It had the door replaced twice and almost every holiday while I was cooking on the stove the steam rose and if the microwave was turned on it died like it isn't sealed properly. I think it was the third time it actually caught on fire and the magnetron and numerous parts were replaced free of charge with the promise if it failed again it would be replaced with no problems. When it died again they did not replace it - they repaired it again.

I called first, got nowhere with Samsung. 1 year warranty expired 2 months ago. I logged onto the Samsung website to speak, search for the Error Code and what it is telling me and there was a "chat" box, so I clicked on it. As I was chatting with "Michael" I Googled the problem, and it came up with 100's of hits of the dreaded SE error code and how to fix it. One Youtube video said Consumer Affairs is well aware of the issue and tell this to Samsung if you are out of Warranty and they will fix it.

This is the second Microwave that after owning it for a year or so we began to experience a unusual problem. The Microwave turns on by itself after closing the door, before any settings are touched. Sometimes the door must be opened and closed 5-6 times before it will stop. The off/cancel button in inoperable when this happens. The only thing that stops it is by opening the door. The heat does not come on, fortunately, because no settings have been touched. But, it can not be used at all until it stops doing this.

The control panel stopped working, got a 5E error code. Went online to check for recalls. YouTube showed detail of how to fix it but it didn't work. I called Samsung they did acknowledge the problem and sent out a service repair man who replaced the whole panel free of charge. It was purchased in 2011, repaired in 12/14. Now the hook clasp spring inside the door has stopped working. I see on this site some people have had the same problem. Is this part on recall too? The microwave works if you push the door closed the whole time cooking. Any suggestions?

Samsung Microwave MR 5491G - We came back to our travel trailer after doing errands & shopping to find that the microwave had turned itself on. We had stored a bag of popcorn and chips in it and they caught fire filled the camper with smoke and melted the door window. We were very lucky we didn't lose the camper.

The microwave just stopped working suddenly and displayed the error code SE. My husband was able to find a YouTube video on how to get it working again. It worked for a few weeks and then happened again. My husband fixed it AGAIN and it works for a while then went out again, and again, and again. Each time the fix lasted for a shorter time period until it just would go back to the error immediately. I cannot understand how companies such as Samsung are allowed to make products like this and rip off their customers. We haven't had the microwave long...probably 3-4 years but it seems nowadays you can't expect anything you buy to last long no matter what you pay for them. It is completely IGNORANT that Samsung manufactures these over the range microwave models that don't vent well and the control panel is directly over the burner of the range where you boil water. Seriously? STAY AWAY FROM SAMSUNG MICROWAVES!!!

Purchased this microwave from Lowe’s in 2013. Broke this weekend after catching on fire internally. White plastic / electrical smoke filled our house. Luckily no other damage. If we were not in the kitchen however, the story could have been different. Contacted Samsung directly to see if they could help with repairs, or a discount towards a new Samsung microwave. The answer: "No, we only warrant our appliances for 1 year. Anything past 1 year is the consumer’s responsibility". So my warning to anyone looking to purchase a Samsung appliance. Get the extended warranty, which is very expensive. Because after year 1, and your appliance breaks or causes damage to your home, Samsung will not help. Wonderful company.

I bought a model SMH9207st in 6-12. The cable going from the door to the microwave was replaced 11 months after I bought the unit. Now the unit has the same problem. A technical is coming in about ten days to fix the unit. I bought the 4 year extra warranty. If not I would be out the money. I give the unit a 2 only because I like the looks of it.

Samsung fridge has had a problem. Repaired twice for frosting up to 1" on the back wall in the first 3 years of use. Unfortunately I didn't learn my lesson and purchased a Samsung over the stove Microwave from Costco.ca 9 months ago and now it has what seems to be a common problem of not wanting to shut off when the timer is done. It's great that Costco has such a good return policy and I will be returning it and buying another brand. I will never buy another Samsung product again! My Maytag Nautilus washer and dryer are 14 years old with not one problem and a lot of the time used by 2 families. When buying appliances again I'll check to make sure that they're Made in the USA.

ME18h704sfs - Purchased microwave 2-15-15 new. It quit working 5-4-15. We have had two service men out to try and repair the unit. They have replaced and checked everything they knew to do but it still it get so hot it has burned the cabinet. What to do now?

Our Samsung microwave model smh9187w is about 2 years old and the control panel already had to be replaced. The service company your site guided us to charged us $259.50 to fix a $350 Microwave. The tech was at my house for about 20 minutes and Unique Repair service charged $170.00 for labor!! I could have had the Pope come and do it for that. Needless to say we will never deal with the service company or buy another Samsung product! Shameful!!

I got the dreaded SE error message and went online because there is no troubleshooting article in the booklet. Did the Fix from a YOUTUBE video... and also learned from YOUTUBE videos that Samsung was providing new keypads on these because it was such a known defect. So I called Samsung... and was told that indeed they are NOT doing that... that I needed to contact the local repair person. So I did... and he told me to call Samsung again and lie to them that I was worried my microwave was going to burn down my house... thus forcing them to provide the free part (and service to install). So, all that to say that I wish I had purchased some other brand of microwave... note taken.

I remodeled my kitchen 4 years ago and purchased all new Samsung appliances. They were magnificent looking! However, the microwave touch panel malfunctioned after just a few months and went completely black... no lights. Samsung repaired it due to a recall on the panel. Now four years later it is out again! I had to purchase a new microwave today... NOT SAMSUNG. The range already has one malfunctioning burner so now I'm down to 3 burners. The refrigerator's ice maker stopped working after 7 months.... cost $450 to replace. Samsung only guarantees the ice maker for 5-6 months. Only Samsung repair people can fix your appliances because no one else can get the necessary parts, so the repair charge is double that of other appliance repair businesses.

My 3 yr. old Samsung over the range microwave quit. Not happy at all with this! Displays SE only.

I purchased model# SMH1816S a little over two years ago and it just died on me yesterday. Of course, Samsung was no help because the warranty has expired on it. I am very angry and dissatisfied with Samsung products because they have proven to be crap -- and have a comically short shelf life. This breakdown comes only two months on the heels of my Samsung range breaking down and having to be serviced. All of my products were purchased at the same time (microwave, fridge, range) -- now I can look forward to having costly repair bills into the unforeseeable future.

OTR Samsung Microwave model SMH9207ST - I purchased first microwave in 2012 at Lowe's and within the first year the plastic latch on the door handle broke off and the door would not close. Fortunately I was able to replace it at the store with same model. So now after a little over 2 years the panel in bottom right side that has the buttons for light and vent started sticking. After spraying with WD40 they started working again. But last night that ended when all of the buttons just pushed completely in behind the panel. So now it looks bad and I can't turn the vent off or use the light buttons. Like many others, I spent more on this model ($450) because of its stylish looks and because I thought I was getting a quality product... not so!

SMH8165 - I have tried a few different things suggested for this microwave. What finally seems to have stopped it is I took the keypad off and disconnected the thin wires from the circuit board. They are towards the top of the board in the middle. They seem to go to the sensor that was malfunctioning. We do not use the sensor cook modes so that resolved the SE error for us. Won't buy another Samsung OTR Microwave. They have twice the repair rate of other models according to a popular consumer reporting site.

Second time I have had a problem with the microwave. Fan runs non-stop and will not heat anything. Samsung will not do anything. They only offered a protection plan that costs more than the microwave did new. I purchased an entire suite of Samsung appliances when I moved into my new home. Have had problems with all four of them. I will never buy another Samsung product again. I work in a Day Spa that has over 300 clients through it in a week and I will make sure everyone knows about the issues I have had with Samsung products.

We installed model # ME179KFETSR/AA in our remodeled kitchen in November of 2013. In February of 2014, 3 months later, the Microwave went bonkers (as noted in other complaints) and the control had to be replaced. It was under warranty, so there was no charge, just inconvenience. The repairman told me I should run the fan when cooking ANYTHING on my stove, even warming up canned vegetables. I took his advice and used the fan even though it is very loud.

My Samsung microwave (M# SMH9187ST) is out of warranty and the Sensor Membrane switch is shot (SE code). Whoever heard of making an over-the-stove microwave that can't handle venting steam from the stove? Anyway, replaced this part for about $75 and my labor and it's good for maybe another year. Samsung should not be allowed to sell their junk in this country! It's my experience that their products are cheaply made and fail just out of warranty. I've had problems with their TV (bad capacitors), their dishwasher (always stopping before wash cycle is over), and their refrigerator (won't make enough ice). I will not buy any more Samsung products. If it has Samsung on the label, stay away.

Five weeks ago the light bulb lens protective cover on the Over the Range microwave shattered and the glass shards were found on the electric range cooktop. The bulb was also burnt out. I ordered a replacement lens and installed it, and I also replaced BOTH bulbs. A few days ago, the same thing happened, but it was more serious. When the protective lens shattered, the pieces of glass fell into our skillet on the range top, and the bulb again was burnt out. We contacted Samsung on their website. They stated that because the warranty had expired, it was up to us to contact a repair person. We disagree. We sent another message.

We found out the unit was installed incorrectly when we replaced it. It was not a Samsung product issue. I wish their customer service would have been more helpful.

We purchased our Samsung Microwave (SMH1816S) for our kitchen remodel and had it installed in April 2014. The microwave "died" on 3/30/15, getting the dreaded error code of 5E. We called Samsung (800-726-7864) on 3/30/15. Having read these reviews, we were prepared for the worst, and that is exactly what we got. DENIAL, DENIAL, DENIAL. We were told our warranty no longer existed. Even worse, they told us our Model number and Serial number didn't even come up! They consistently told me they could give me the number of their service center, but that we would have to pay for the repairs. I argued for 45 minutes with ** explaining to her that we would in NO way pay for the repair of a defective product… something that Samsung is FULLY aware, yet continues to deny. She then said she would have the Tech. Dept. call me the next day.

Purchased the Samsung microwave SMH9207ST in July 2014. Stopped heating in September of same year. Called Samsung and they sent a serviceman to fix it. Problem solved... for a while. It's now April 2015 (we're still within the one-year warranty period) and not only does it occasionally stop heating, but the turntable doesn't work. Called Samsung and they said we're out of warranty! When they looked further into our account, they said "they sometimes have computer issues" and they no longer showed our original bill-of-sale information in their system, and said we'd have to send in a copy of the original to them. We don't have that receipt any longer (Lowe's) so we're out of luck. Will NEVER purchase another Samsung product again, based on our experience with this microwave and the lack of quality customer service.

We purchased this microwave less than 3 years ago. We are not a big microwave user. We have had to repair this already about 3 months ago because the microwave had no power and that bill was $150.00. Now we have this error that seems to come from boiling water on the stove below. We bought this microwave because of its sleek design when updating our kitchen to stainless steel. We had a 15 + Kenmore microwave that worked fine but wanted an updated look. How frustrating when I have read all then internet reviews from other disappointed consumers. Samsung, recall this poor product. At least Toyota owns up to their mistakes. I will never buy another Samsung product. It would be a waste of money.

So I bought a whole new appliance package when we had our house built and I bought all Samsung. We took possession of the house March 7, 2014 and a few days over the one year mark when I opened the microwave door it lost power. I tried resetting the breaker, and unplugging and plugging the microwave back in. Finally when I was about to give up I opened and close microwave door a couple of times and the power came back on. I tried contacting my rep who I purchased my appliances through but he didn't get back to me for a couple of weeks because he was out of town. When he got back I was told to contact Samsung directly. When I contacted them they said because I was over the one year mark my warranty was out of date and there was nothing they could do.

My microwave that I purchased in April 2011 has been giving me issues months after I purchased. The panel has been replaced about 4 or 5 times and continued to have issues like beeping for no reason, lights on and off without being touched and going out for weeks and returning back to life after weeks of not working. I have made plenty of phone calls about 40 between Samsung and their technicians with little luck. At times they closed my file just because and i would have to start the process all over again. Since my microwave has completely stopped working in August 2014 they said they would fix and came out 3 times to diagnose the same issue but never fixed it. I was told by tech he was going to order parts and be back to fix, and never did. It was a lie. They called me 3 other times after that because they wanted to diagnose it again. That makes no sense, but they claim that is the process.

It absolutely amazes me that SAMSUNG thinks it is okay for a 4 year old microwave to come on anytime the door is opened. Anyone else see a problem that this is dangerous to our children whom did not realize it was not working properly, so they stuck their hand in the microwave to lay the food on the turntable - all the while the microwave was operating - WITH THE DOOR OPEN??? I have a ticket number, a chat ID number and 2 phone calls from ** from their escalation team. Each of these encounters with their support team showed no concerns nor did they think they were responsible or liable for anything, they will NOT fix my microwave.

We purchased a new home in 2009 and purchased stainless steel Samsung appliances for our new kitchen. French door refrigerator; over the stove microwave and range to the tune of over $6,000. In 2010 the refrigerator was leaking water under one of the trays. It was still under warranty so they sent a repairman who attempted to fix it. Said he couldn't but he tried. Also said that these refrigerators all have this problem. It is something with the thermostat, etc. We consistently had this problem, we had to remove the draw, chip away the ice and then use a hair dryer to thaw out the back wall of the refrigerator where the water line was located IN THE REFRIGERATOR. We had repairmen (several different ones came out for about 6 more times) all to no avail. They installed new parts, etc. Great inconvenience to say the least. Samsung finally refunded the purchase price of my refrigerator.

Our over the range stainless steel MWO was installed professionally on 12/28/12. On March 2, 2015 the little plastic piece inside the stainless steel handle (now there's construction for you) to which the handle is attached to the door cracked and fell out. The small 50 cent piece cannot be purchased of course, a full handle assembly to the tune of $56 is required for this fix. No sooner does the handle arrive in the mail, that the hook-clasp spring inside the door stops functioning and now the door won't even stay shut. This model has the electronics in the door, so replacement is about half the cost of the microwave.

Two year ago I purchased a Samsung $2100 refrigerator and a Samsung $599, 2.1 cu ft microwave and a Samsung $699 dishwasher from Lowe's, top of the line on all but the refrigerator. To date the dishwasher never heated the water - my dishes are always dirty and I have to hand wash most right after I take them out. The only heat is when I push the sanitize button; otherwise the water is cold (yes, I checked to see if there is a line from the hot water side of my system). For the refrigerator, the water filter required replacement 2 months after I purchased it and the ice button gets stuck and continues to dispense ice, even after I remove the glass.

I purchased an 9187 OTC Microwave in 2010. In 2012 and again in 2014, I have had to replace the control panel due to the 5E error. Samsung insists this is normal, that the electronics routinely fail during the life of the appliance. I have tried isolating the ribbon cable as suggested by some comments, without success. Ditto for unplugging and cleaning the leads to the keypad. With 300 complaints on this site alone, something is wrong with the design of these microwaves and I am surprised Samsung will not acknowledge the issue.

SMH9207ST - We bought this microwave and refrigerator from Lowe's. We didn't get an SE error but 4 of my major button stopped working, (the power level, clock, kitchen timer, and the 0) buttons won't push in. Samsung's CS was awful, made me feel like I was to blame. We were 2 days off our warranty and had to pay for service. I wouldn't have paid $400 for a disposable microwave. $50 at Walmart and the thing will last forever. I WILL NEVER BUY SAMSUNG APPLIANCES AGAIN. Now the $2,400 refrigerator we got as well constantly thaws my freezer and refrigerator gets warm, so aggravated. I could've bought American and would last me longer than a year!!!!

I am highly frustrated generally over the above company name products. Now here's why: I am a big fan of the Samsung brand, my wife is also too. 99% of all our electronics products are all Samsung products. From cell phones to TVs, tablet, microwave etc, etc. You name it.

Microwave 5e error code - Will never purchase another Samsung product again! Problems with both refrigerator and microwave after only a few years.

According to info we found on YouTube the error code is caused by steam corroding the keypad panel. We can't find anything on Samsung website to help us. The website is not user friendly and there is nothing mentioned about how to fix the error even though there are over 200 complaints. How can you make an over-the-range microwave and not expect steam? No more Samsung for us.

Our Samsung Microwave SMH9187S had to have its motherboard replaced twice now in less than 3 years due to SE error and while run a few seconds and stopping. According to their own technical repair specialist it is a design problem with moisture which occurs when cooking food on the stove below their over-the-range Samsung Microwave SMH9187S units (Very Expensive Issue to continually have to fix).

We bought the Samsung over-the-counter microwave brand new in 2010. It worked very well and looked great. But it hasn't even lasted FIVE YEARS. 6 months ago the door latch broke; we repaired it ourselves with $75+ in parts. A month ago this started happening: when we open the microwave door, the unit turns ON and runs; only way to not cook my hand is to unplug it. It's headed to the recycle bin. There is no excuse for a product this expensive (retail $349 at Lowe's) to last less than 5 years. No warranty that long is available. Will not *ever* look at Samsung brand for kitchen appliances again.

In less than one year the microwave oven stopped working, displays an "SE" code, also I'm disappointed with the refrigerator, it doesn't perform properly either! At this rate it's only a matter of time before the range gives me problems.. I'm very disappointed with SAMSUNG. I have to buy all new appliances for my kitchen now.. NEVER BUY A SAMSUNG APPLIANCES AGAIN, NEVER!!!

Samsung OTR microwave Model SMH9207st - Wow, where to begin! I believe I bought this microwave in August of 2013. I will explain later why I don't know the exact date. In December of last year I got the dreaded SE code. I called Samsung (after reading all the horrible reviews about my microwave) and told them I was getting the dreaded code. They said since my microwave was over a year old, the warranty had expired and there was nothing they could do.

After having my above-the-oven microwave for two years, the plastic handle broke off the screws it was attached to. After paying $45.95 for a replacement that I was told would be metal, was the same cheap plastic. Then trying to attach the new handle, you have to pry off the molding to get to the screws.

I am very surprised that Samsung has not had to recall their microwave ovens. All of a sudden the panel shows a code SE or E5 error code. The micro does just not go dead. It starts doing strange things..... constant beeping.... coming on by itself..... blinking lights. These are not old micros. Mine is not even three years old. I called Samsung. They were less than helpful and suggested we call a service center. They ignore the problem and will not even admit that there is a problem. I am done with Samsung Microwaves. Never had a problem with GE!

Samsung SMH2117S microwave - Samsung refused after various escalations to repair the "SE-" error code that made the OTR microwave go crazy. The fan initially kept turning itself on and off constantly, then would show the error code and die. Unplugging it and plugging it back in would briefly fix the issue, but then it just croaked for good. Just a few months out of warranty (of course), and now, for purely the principle, would join a CA lawsuit against Samsung despite the unlikely odds of that happening. Like most others here, we are adding Samsung (and Sony) to the list of god-awful businesses from which we will NEVER again purchase.

Our Samsung SMH9187ST starting having the same error code as many others have experienced. My wife discovered that pushing up on the keyboard panel and pressing Clear allowed her to clear the code and resume normal use, however, this was a very temporary fix. I removed the panel as someone recommended, and cleaned all of the connections...same problem. Then I read the post about using electrical tape to cover the ribbon cable. That worked for 2-3 days. On my last attempt, I added more tape around the silver section of the ribbon cable, and added some tape to the metal frame that the ribbon cable rests against. So far, it is working. I believe this should have been a recall. Now that I'm in the market for a 78" 4k Curved TV, I'm shopping all of the brands except Samsung. Their products are nice when they work, but it sounds like Samsung doesn't stand behind them when they don't work. I'm thinking LG or Sony for my next purchase.

Bought a whole appliance package for around $7000. Our Microwave (model MC17F808KDT-AA) went on the blitz by the light going on and off, the fan going on and off without being able to turn off without unplugging. Then after 8 visits from repair company under warranty repair, they are saying they need to replace the panel again! I have called Executive Customer Relations multiple times with my concerns about how it is electrical and that it is unsafe and so they send to some review board and deem it still repairable. When is it enough and refund my money? I will never and I mean never purchase a Samsung product again! Phone, electronics, appliance - nothing!!!

My kitchen was in desperate need of a makeover so I decided to purchase all new products from Sears and selected Samsung. I so wish that I would have checked with Consumer Affairs first before purchasing (3) Samsung products in 2013 - all of which have had issues. I purchased a double door black refrigerator, a black microwave as well as a black gas range. My refrigerator from day one has had issues with the ice maker not making ice and the refrigerator temperature not working properly.

I have the ME179KFETSR unit installed by the builder. About a year after I moved in, it started doing wacky things. The light came on in the middle of the night. The time reset. And then it stopped working. Now I cannot do anything with it at all. This unit got minimal usage in a one-person household. It is outside the warranty. Most frustrating is that this happened about one month after the warranty expired.

The dreaded 5E display.... So I have a Samsung SMH 9187st microwave and have officially joined the club. My OTR microwave is just shy of 4 years and I guess a little luckier than most that I just got the error message. Googled a YouTube video by Joe ** where he showed step by step how to clean behind the panel. So far, so good. I just hope it holds.

My Samsung microwave turned itself on. I could not turn it off - had to unplug it. When I opened it my plastic plate cover was melted completely.

I purchased a 3 appliance package including a OTR (over the range) microwave from Paul's TV with Samsung being the manufacturer. First the microwave has a "wobbly" glass tray, it wobbles. That's my problem because that's the way they are made. Then the microwave would just "shut off" if it was used more than about 7 minutes. Say, back to back, frozen dinners or heating up 25 minute casseroles. Called Paul's, had to talk to Samsung. Repairman comes out, orders a new circuit board. Comes back 2 weeks later and replaces board. In the middle of a big Christmas Party, microwave "shuts off" again. Then after 45 minutes, it turns itself back on. When I say "shut off", all electric, including clock is off. I call again. Was told it had to be "uninstalled" to be looked at. So I pay someone to take it out. Repairman said I didn't have to do that. Then he called after and said yes, he ordered another part, so it had to be out to be fixed. That was Dec 29th.

Just moved into my new house. Came equipped with Samsung microwave she 15th made in 2009. I should have known something was up as it was not plugged in. When plugged in, it spins and goes bonkers. When you can get it to accept numbers, it stops spinning. It melts bowls and never heats evenly. Having it replaced next week but costing me an additional 300 dollars. Sad.

I purchased a Samsung model #SMH9207ST one year and three weeks ago. It stopped working and I got the SE error code. I called for service, not once, not twice, but three times, and finally got an appointment. The service tech arrived an hour and a half late and had no idea what to do. Of course I was told it would be $99 for him just to walk in the door. I had a video from you tube that I had found about SE errors and he watched that and then called someone. He left, saying he would have to give me an estimate, and that the entire door might have to be replaced! It is only a touch over a year old and there are two of us in the house. This is ridiculous. I think Samsung should pay for repairs and parts.

On 1/5/15 230pm I called 800-726-7864 talked to Tesha who gave tracking # ** and gave Corbett's Appl. Svc., 40 Katharine St, Ft Walton Fl., 850-862-3148. Talked to John on 1/8 at Samsung because Corbett's needed a work # ** but he did not ask for an acct. for Corbett's and found sent it to A&E, even though I told him I had taken it to Corbett's. Talked to Matt 1023am, when Corbett's said they had not received authorization and he found that John had sent it to the wrong shop, but I gave him Corbett's acct. # ** and he said he changed it while I was talking to him. In a 42 minute conversation with Steffeny starting at 342pm. after Corbett's contacted saying they had not received authorization, she and her supervisor both advised me that Corbett's was not authorized even though I was given their number by Tesha and Corbett's had a acct. number.

When we were hit with the dreaded SE, Samsung finally agreed to fix my microwave even though it was a couple weeks out of warranty. About 6 months later, the microwave completely shut down. After many calls to Samsung, they said they would fix it if it was the SE problem again but we would need to pay the technician if it was anything else. I've been without a microwave for over 3 months trying to resolve this. Is there a class action suit filed yet?

I bought a Samsung oven range microwave from Lowe’s about 6 months ago. The price was about $350. It almost burnt my kitchen down last night. Started making a sparking sound and then smoke came out. Smelled terrible. It’s dead now. Completely burnt up inside. Useless $350 appliance. Don't buy one.

We purchased this Samsung smh1816s microwave in the fall of 2013. By December 2013 the microwave quit working and displayed the "SE" or "5E" error code. Samsung repaired the unit under warranty only after 2 weeks (1 of which was Christmas week) with no microwave. Now (December of 2014) we are having the exact same issue, showing the exact same error code and Samsung customer service and "executive customer service" refuse to fix the microwave because it is out of warranty. I will NEVER recommend Samsung appliances to anyone else. I too would love to be part of a class action lawsuit filed against this company for selling knowingly defective equipment. You pay $300 for a Microwave you don't even get 18 months worth of use out of.....very poor way to conduct business Samsung!

One of the worst appliances I ever bought. Samsung over the range w/ hood model SMH1816S. First microwave in 30 years I ever had to have repaired. And customer support on an issue with it was horrendous, and then non-existent. I recommend anyone considering this unit to finish off their kitchen matched set of other Samsung products forgo aesthetics and get something else. First, as others have stated on other review sites, the control panel is awful. It is hard to read and the buttons are set in such a way (presumable to keep someone from pushing a button unintended with cleaning the panel) that you have to press very hard in exactly the right spot. No feel and go with this unit. The food, in spite of the revolving turntable, does not heat evenly. The stainless steel, for some odd reason, is difficult to clean (exterior).

Samsung 2.0 cu ft Over-the-Range Microwave Model SMH9207ST - On August 21, 2013, we purchased this Microwave. On Sunday, December 14, 2014, it simply stopped working. After checking to see that the outlet was "hot," I attempted to "reset" the microwave by leaving it unplugged. Plugged it back in with no results, unless you count nothing happening as a result. This microwave replaced an earlier one from Samsung with the dreaded "SE" error code that we'd had for about 2 years. We got another Samsung because our experiences with 4 Samsung televisions, refrigerator and washing machine had all been good. Bad decision. I'll be replacing this one with a Whirlpool. I'm fairly certain that quality has probably been compromised over the past 20+ years, but there was a 3 year old Whirlpool microwave in the house when we bought the house and it didn't get replaced for another 18-19 years. I can't remember, but it may have been replaced because of its outdated styling, not because of any problems. We'll see how a 2014 generation Whirlpool microwave holds up.

After almost 3 years I got the dreaded 5E error message and have not had a functioning microwave since. I hesitate to fix it myself. The Samsung fridge I bought at the same time is dysfunctional as well. What junk!

Last night my Samsung microwave (SMH9207ST) was hit with the dreaded "SE error" while I was cooking dinner on the stovetop. My microwave is just over two years old. I called Samsung and they informed me that because I am outside of the warranty (1 year), the best they could do would be to cover the cost of the part while I would be expected to cover the labor. Of course this is where the bulk of the expense will be. The woman I spoke with (Michelle) acknowledged issues with other models but said that they have no evidence of flaws with the SMH9207ST. This wasn't a cheap microwave. Rather I spent the extra money hoping that I was getting a superior product. I guess I expected Samsung to also share my disappointed that their product was not meeting expectations. They said they would forward my complaint to their internal department. I hope to hear something back. It would be a small gesture to keep such a loyal customer.

I bought this a week ago. The buttons are almost impossible to push in. I have to use a pencil eraser to use the machine. I called for service and they sent a repairman out to humor me. I did not do my homework - I just went by the Samsung name. It used to be a good name. After I read the reviews on the thing I determined that most of the users had the same problem. I said to the repairman "you knew that this couldn't be fixed before you came out here." He just smiled and said, "If I replace the panel it will be the same problem - that's how they're made.” I would have been better off with a $49 Walmart special. What a piece of garbage. Not to mention the time for my husband to install the thing. Now I read that it is a fire hazard. Something should be done about allowing a company to sell such an item. We are supposed to have laws against potential fire hazards and this one definitely qualifies.

I purchased an over the stove microwave Sept 17, 2014 from Lowe's Monroe, Michigan. Thanksgiving Day Nov 27, 2014 (yesterday) while warming up cheese dip I was smelling electrical burning. I looked and my Microwave, it was blowing black smoke out of the vents. I opened it up and my house filled with BLACK smoke. I turned it off. Needless to say it's only about 2 1/2 months old. I called Lowe's and they said I was out of the store warranty BUT they would sent out a service company. REALLY???!!!??? NEVER AGAIN SAMSUNG!!! Model # SMH2115. If I hadn't been standing in my kitchen, my house would have caught fire WITH 30 people inside of it for the holiday. Extremely dangerous.

Samsung smh9187st - Building a new house and having an old Emerson counter microwave, I put in the Samsung consumer report highly rated at the time in to find out the Samsung company does not even stand behind its products. For three years after installing it I did not use it since my Emerson worked fine. After the birth of my twins I started using it (16 months ago). First the door latch broke, no problem. I just fixed it. Next dreaded SE code put card board in between ribbon. Okay back in service. Yesterday while heating water for warming of twins milk, thing dies completely. Thank you Emerson at least your product is still working after more than ten years. After reading all I have on this issue Samsung products will not be bought by me ever again.

We just bought new Samsung appliances from Nebraska Furniture Mart. We've had them for 1 month. Last week, the fan on the microwave started coming on by itself. After reading these reviews, I don't even want these appliances. SMSGA-ME18H704SFS/AA-Otr Micro 1.8 Cu.

Samsung microwave SMH9187B - Microwave goes on for maybe a second, then loses power for a couple of seconds, then gets power again and clock has to be reset, etc. When it shuts itself off, there is an audible "click" in the control pad, at which time it dies... much like a circuit breaker tripping. The ribbon was stuck to itself and I separated it. Also I have tried cleaning all contacts, etc. and it does not help. Probably 2 years ago I had the control board replaced. Samsung actually covered the cost. Not sure now though. What a piece of garbage!

I'm very disappointed with this microwave, only work for 2 years till SE code show up. Kind of sad. I love Samsung product but this one killed.

Electric fire with Samsung range-top microwave, model SMH1713S - Purchased from Lowe's Cerritos Town Center, Long Beach, CA, approximate price $300+/-. Normal use for less than one year, now producing smoke indicative of an electric short/fire in the mechanism. Also, failure of the main microwave generator as evidenced by lack of heating of material placed in the oven chamber. Major fire hazard, should be the subject of a recall from Samsung, but I do not see any indication that they have taken this type of action. Do not purchase Samsung microwave ovens. They are dangerous.

Samsung is a joke. Purchased a microwave that lasted only 3 years with minimal use. Got the SE error code. Called Samsung for help. They agreed to send out a service tech, well lo and behold NO ONE in my area will even deal with them. So basically Samsung told me it was my problem, but they were willing to repair it if a service technician was in my area. This process took me 3 weeks. They won't return calls, then transfer from one dept to the next, it is a total joke. They finally agreed to pro rate the cost of my microwave. This process took another 2 weeks. Needless to say I will NEVER again purchase from Samsung.

After about a year and a half this microwave has lost the vent switch into the rear of the panel - unable to pull back out. The Microwave has worked decent but just cheaply done in other areas. I will try to locate this panel online and repair it myself. The range, Fridge and Dishwasher have worked great.

Only a year old and the microwave just beeps when not in use and the exhaust fan goes crazy beeping.

I have had an SE error code for 3 years and also lighting and fan would come on at random while we were sitting on the couch and got so bad we had to unplug it before we left the house. I called Samsung and they sent out a repairman who said it was under a recall and replaced the touch pad which didn't fix it and left with a new keypad installed and doing the same EXACT thing! They came out again to replace the touch pad and he said it was not the touch pad on mine causing the SE error and other problems, it was the circuit main board that they unscrew and reuse on the new keypad. The repairman wanted over $200 to order and come back out and replace to fix the SE error code and lighting and fan issue.

Had an error code SE on my (almost) 4 year old microwave. After reading about all the issues about this with other Samsung microwave that the code pertains to a bad touch pad, I decided to contact Samsung and see if they take responsibility for this. I contacted Samsung this morning and after less than 10 mins, an appointment was made to have a technician come out to my home and replace the pad under Samsung extended warranty on the pad. The only thing Samsung noted to me is that if it's not the pad, I would have to pay for the cost of any repairs. I keep my fingers crossed that an honest technician will come out to do this repair. So, bottom line is that Samsung realizes that there is a problem with these pads with this SE error code and extended the warranty to have them replaced.

Brand new out of the box--got the SE failure. Sadly we had purchased it to install in a new house build that was delayed so we were a few months out of warranty when our builder installed it. Samsung knowing about the SE error refused any return or free repair even when we could provided proof that the microwave had just been installed. WE Will NEVER BUY ANOTHER SAMSUNG APPLIANCE. Very short sighted of Samsung to not stand behind their appliances.

Samsung SMH9187ST - After about one and one half years of use, our OTR started beeping and having the "SE" error show up on the screen. Nothing works except the light inside the oven. We have tried unplugging it, etc and nothing has helped. It hasn't worked since the "SE" error has shown up and we paid good money for a product, and expected it to work longer than this. After doing some research, we found that many other people have had the same issue but this model has still not been recalled by Samsung, which is disappointing. This OTR is obviously garbage.

I am very disappointed with my Samsung SMH9207ST over the range microwave. This microwave was purchased along with a Samsung Range, and Refrigerator as we upgraded all of our appliances to stainless. We have not been happy with any appliances especially the Microwave and Range. The microwave has had many problems and now is displaying an error SE and won't work. We have tried to shut it off at the circuit breaker to correct the error. But, that didn't correct the problem. Samsung does NOT stand behind the problem. It seems that these products are designed to only last to the end of the warranty. Nothing beyond. Luckily our dishwasher was not a Samsung and we love it. Bottom line - don't buy Samsung if unless you want disposable appliances. I have never encounter the multiple problems that we have with these.

Replaced all my appliances with Samsung Stainless models, and the Microwave, Model: SMH9187ST stopped working the same month it ran out of warranty (based on the purchase receipt from Lowe’s). Customer service won't offer to repair the problem, even though it seems to be a known defect, based on YouTube video: **. There are also MANY complaints about this on Consumer Affairs site related to this. I was told by Customer Service that the issue is due to the steam getting into the control panel. SMH - IT'S AN OVER THE RANGE MICROWAVE. What do you think is going to happen to the steam between the burners and the Microwave? It would be great if Samsung would own up to this "defect" and cover the repairs. I put this post on Samsung Appliance Facebook page as well (tonight). Will update if they respond with anything helpful.

Very disappointed with Samsung microwave and lack of support for this widely reported issue. Microwave failed after 1.5 years which is pathetic. They may make decent phone, but stay away from their appliance if you know what is good for you.

First the door broke but managed to fix it. Now the buttons for the vent and the light button are sinking into the panel as if it were hollow behind it. The buttons will not pop back out. How do I get these buttons to work. I can't take this microwave out if its pocket it's built in.

SE display on control panel - Model SMH9207ST - 2 years and 8 months after installation, the SE display started to appear. Turning power off-on, sometimes would start it going again for only a few days. Unfortunately, this action is not working any longer. Have contacted Samsung and according to them, there are no complaints on this model (I found numerous) and since it's over one year old, we'll have to pay for any repair. Since this is an over the range model, built in my remodeled kitchen, I'm stuck with this piece of crap! To make matters worse, we are also experiencing problems with their refrigerator (purchased at the same time as the microwave) and their Smart TV, purchased in July 2012. DEFINITELY NO MORE SAMSUNG PRODUCTS IN MY HOME!

We purchased a 2003 Wilderness camper with a Samsung microwave over the range model in it. The microwave is always beeping, will turn off in the middle of cooking. The keypads don't function right and sometimes not at all. Have tried everything we can think of and nothing works. What can be done about this, and can one install another brand that will fit in the opening?

I've had Samsung model #SMH9207ST for approx. 4 painful years. This was not an inexpensive product. Soon after the first year, the plastic piece on the door broke off, the entire door needed to be replaced because the door would not stay closed. 9 months ago the # 6 on the keypad stopped working (but I blew it off), last month the door handle came off and I had to purchase a new door handle assembly for about $50. Now this piece of expensive garbage started beeping last night and then finally displayed the dreaded "SE" on the display (which is part of the door). The door cannot be taken apart.

Samsung Microwave model SMH9187ST purchased July 2010, started on fire while not in use at approx. 11:00 pm last night filling our home with toxic fumes. We got lucky as damage is contained to the Microwave. I called Lowe's Service Advantage. They indicated that it's covered under their extended warranty. Will find out next week when the tech checks it out. I will update if I have problem. I will not replace it with a Samsung.

This model of microwave SHM9187 has a ribbon cable on the right hand side where the control assembly fits on the frame that picks up a signal from the frame that causes erroneous signals to be sent along one of the wires. It overloads the CPU and the result is a "SE" code and the machine shuts down. You need to put electrical tape over the entire surface of that ribbon cable that touches the frame in order to sufficiently insulate the cable. The repair is simple.

Purchased this microwave in 2010. Last night my SE error came on. Contacted Samsung today after reading all the reviews and was told there was no warranty on this model or recall and that Samsung was not responsible. I just had to replace my dishwasher that I have only had for 3 years that was a Samsung and also my Samsung refrigerator that is only 5 years old is also having problems. I have never experienced a company that does not stand by their products or their customers. I think everyone should just boycott this crappy company and their crappy products.

After two years the handle broke. Control panel shows SE code. Unit has not worked properly since the first year I had it installed. I only used it about twice weekly. Unhappy with Samsung. Had my GE unit for ten years. Wished I had went back with another GE. Is there any recalls on Samsung OTR?

Samsung microwave 9207 looks nice but is actually crap. Had a repairman out twice to fix it. Now it's no good. They said constantly shorting out.

Had the Samsung microwave for three years and this is the second time it quit working. First time the plastic latch broke on the door (fixed it with a paper clip attachment inside the door) till the parts came. This time it's a SE code (like so many others). It needs to be recalled. I will never buy another Samsung.

I got the dreaded SE after only 5 years of use. I went on YouTube and watched a fix which I did and it worked fine for a couple more months...then the SE came back and repeated the fix today. After being out all day, I came home to find it turning the oven the stove light from hi to low to off by itself. I am very disappointed in this product. I had an earlier, smaller countertop, one that lasted over 10 years! I will not invest in another Samsung kitchen product.

I have had my Samsung 9187 for about 4 years and yesterday the thing just kept beeping and then finally displayed the dreaded SE code. After some quick googling, I found a site which offered a solution. I just finished it up and the microwave works again like new. So here it is: "Over time, condensation will make two pieces of the ribbon cable stuck together, causing short circuit. The solution is to separate the pieces and put a piece of paper in between. First you need to access the control panel by unscrewing the top grill of the microwave. After removing the top grill, you will see a screw holding the control panel to the oven. Just unscrew that one and remove the control panel. You will then see the ribbon cable. Inspect whether it is folded and the two sides are stuck. If yes, just separate them and put a piece of paper in-between." It's really that simple, put the paper between the two sides of the ribbon found inside the control panel. Hope this helps.

My wife and I live in Everett, Pa. We had purchased two Samsung products from Lowe's, a microwave model SMH 9187 ST and a top of the line Stainless French door fridge, in Altoona, Pa. After a short period the ice maker light would not reset on the fridge for which we paid for an extended warranty. After calling Lowe’s we were told we live outside the 50 mile radius for service. After calling Samsung we’re told there was no one in the area to service the unit. The only option was to replace the fridge with a new one to solve the minor problem. DUH! After days I finally got it to reset. Another problem was we had water leaking from the ice maker unit. Again no service was available. It seems I had replaced the filter unit made by Samsung made in Korea and it was defective. I found this out after driving 100 miles round trip to try another unit. If I did not have some technical skills for repair I would have been out of luck.

About 6 months after purchasing and installing our OTR Samsung microwave, the popcorn setting began to burn up the bags of popcorn so we quit using that setting. Then roughly 8 months later (and after the warranty ran out) our microwave started to turn itself off and give an "SE" error message. After doing this for three or four times, the front panel just went out and never came back on regardless of our attempts to revive it.

Microwave Mod # SMH9187st has an enormous amount of people on line with the same problem; in the middle of the night the microwave starts beeping and "SE" is displayed. Only way to fix it is replace with parts that cost over a hundred $ but afraid to discover new parts may have same defect. Microwave (of course) did not stop working until after the warranty. I have had many microwaves in my life. Never ever has any of them stopped working, only just wanted a better one. Now I am forced to buy a built-in type over 600.00 at home depot because Samsung is JUNK!!!! My wife wanted a Samsung phone until I reminded her of the dead-weight junk in our kitchen. So we went with Iphones. NEVER Samsung!!! !

Returned home after 3 hour absence to find my 3 year old Samsung microwave baking a non existent potato. The menu was flashing 'baking potato'. I have no idea how long it was on and turning it off & on twice did not help. I ended up shutting down the fuse on the circuit board. Repairs totaled $175. Totally unacceptable. I am elderly and live alone so no question of excessive use. I wish I had seen this review forum first and I would not have repaired it at all. Very unhappy...

The microwave just shows SE. But it was working 100 percent a night before, so I wonder what's the problem. Cause I did try to unplug and plug back, but still shows the same SE.

Had the microwave for 3 yrs and the Control panel went bad on my over the range microwave model SMH9187ST. Called Samsung tech, coming in two days. We'll see what happens.

SMH1816B - This oven was my Christmas gift purchased December 2012 from Best Buy. Our mistake was buying it too soon before kitchen was ready for installation. So now it's "out of warranty". Because of the semi-remodeling, it didn't get installed until March 2014. Worked great for 4 months. My husband even went beyond the call to make sure the extra venting to the outside was installed. The auto turn on for that vent never worked so I just manually turned it on as needed. Then 3 days ago, our daughter opened the door to reheat some nachos and the screen was dead. Troubleshooted everything: the outlet, the dedicated power line in the fuse box, etc.

Today I contacted Samsung support via live chat, describing the common "SE" error, to inquire about service for my SMH9207 microwave purchased in Dec. 2010. Many postings, including several on consumeraffairs.com indicate Samsung is aware of this common issue with their microwaves and in some cases has repaired out of warranty microwaves. The representative I chatted with, George **, indicated "Certain models had a known issue which we have addressed. These are the only ones that are being covered outside of the warranty term." I was give the web form to fill out a service request. It's obvious Samsung makes good phones, not microwaves, and they don't always stand behind a product. I was very disappointed as I had purchased many Samsung products over the years (phones, TVs, etc.) finding them reliable but, I never had to put the company to the test until $335 microwave stopped working.

Having kept this unit untouched for 14 mos in garage due to problems at home, I finally got it installed. From day ONE 'SE' kept coming up on screen and cannot use the machine at all. Cannot clear it. Cannot do anything. Called Samsung. They sent a tech to my home at cost of $99.00, WHICH IS NOT part of any repair required!!!! Then he came and said the Control Panel had to be totally replaced. Total cost to me $320.00! No recalls are noted for this unit and so I wound up paying all that plus the cost of the unit which was well over $500.00!!!! TOTALLY UNACCEPTABLE even after warranty was not still in effect! I shall not buy Samsung anything again.

We have a model SMH9151W which was manufactured in 2009. We bought it at Lowe's in April 2010. We had the -SE- control panel error. Sometimes pulling the plug for a while resets it. We haven't decided on our course of action yet. We may just buy a new control panel and install it ourselves so that we don't have to spend time on the phone with another customer service call. In addition to disgust with most manufacturers, I feel that Lowe's just sells junk that will make your house look updated and fresh just long enough to sell it.

My microwave suddenly began beeping and displayed a SE code. Upon reviewing internet comments, I realized it is a common problem amongst owners and there were various experiences in getting a repair. After spending 45 minutes on the chat line, I was referred to the customer service line. I called and was greeted by a very friendly representative. Unfortunately, I called Samsung US and was referred to Samsung CA. The ticket number he provided was not recognized in Canada so I had to go through the whole story again. They were willing to send a technician out but I need to provide a receipt. In my opinion, a Samsung product is a Samsung product. Nonetheless, a few hoops to go through in order to get a technician out so will update later.

David in Ohio, I had the same exact situation occur with my microwave. It was made in Feb of 2010. But I did not take possession of it until Sept of 2010. I was storing a freshly made chocolate cake in the microwave when I came home from work to smell a horrible odor of something burnt in my home. I freaked out and began searching for the cause. It wasn't until later that I noticed the code for a short on my microwave. I unplugged it and cleaned the horrible mess out of it. Then I re-plugged it in and reset the clock and tried to warm up a cup of water. Everything worked fine. So I thought, "ok, that was weird, how did it turn on by itself?" Then as I was going about other business, I heard the microwave turn on.... When I got to it the message screen said it was cooking in Baked Potato mode. Now that was crazy!

I got an SE or 5E error message on my Samsung SMH9187ST the other day and I didn't know what to do. I tried the unplug/replug but I am not very handed with repairs and did not want to try anything else. Of course I purchased the microwave in Dec 2010 and didn't get the extended warranty but did not think I would have to. I tried the live chat and was able to get the representative who had heard about this issue multiple times and stated:

We got a Samsung microwave in 11/30/2013 and by June of 2014 first, the vent fan would come on when no one was home. So we call the repair line and they came out and change out parts. Then one month later, in July 15, 2014 did the same thing and when you turn it on, would get a SE and cut off. When the repair man call me to come out (without looking at it) and clear my schedule, said, "I will order parts and then come out", so that means I need to wait again to see if he show up then.

Like many other people have reported, our Samsung Microwave, bought in Dec 2011 from Lowe's stopped working with an SE error code. Symptoms are the same. After one or two minutes working, the SE error message comes, touch pad does not work and it starts beeping. I called 1-800 Samsung. They said they will come and change the control board under the warranty. I hope they do it.

Don't buy! It's a complete lemon. And Samsung will not replace. Just continued repair until out of warranty and then offer to pay you way less than it cost. Problems with all my Samsung appliances.

Where did you read that Samsung was fixing the SE errors? I have this problem and don't want to pay if I don't have to. Cannot find this elsewhere online.

Told to unplug unit and would be contacted within 24 hours.

Samsung SMH9187 Microwave with SE error - Pro tip: Take a picture of the SE error displayed on your microwave if you plan to try to get Samsung to repair it. About two weeks ago, our microwave displayed the SE error code and began to beep every 15 minutes or so. I looked online for suggestions, and one of the first was to unplug the microwave and see if it resets. That made sense to me; most of us have encountered the occasional electronic gremlin. Unfortunately, I didn't think to take a picture of the SE error first. I'll explain later why that matters.

Purchased a Samsung Microwave from Lowe's in December and by May it started acting up not coming on or it will work for a 2 weeks and stop again. Now here it is a month later and this time it's no longer working. I called their service center to have it repaired and they have canceled 3 times. It's been 9 days that I have been without my microwave. Now they scheduled it again for Friday... 3 more days later. I will never again in life purchase anything from Lowe's. And anyone out there reading this l would advise you to do the same.

Samsung Microwave Model SMH9207ST - We have had a Lowe's Tech over 4 times due to our malfunctioning microwave. We love the microwave and it's styling but we have had issues with it. When the door is opened, it will reset the date/time causing us to reset everything. This problem is off/on and unpredictable. The tech replaced the door already but it continued to malfunction a few months later. He said the door design pinches the wires when opening and closing and Samsung is aware of this. He ordered an updated door design but it has been back ordered several times. Today, the fan came on high all by itself! It scared the crap out of us and I have concerns that this thing isn't safe! What if the oven starts while we are away? I guess we will unplug the damn thing when we are not using it. We have numerous Samsung appliances which we love but this microwave is a dud. These problems are causing me to question Samsung's quality and commitment concerning customer care. Thank goodness for Lowe's Extended Warranty as all this would be costly to fix.

I bought a Samsung microwave (next to top of the line) and within a year it would not heat. The store I bought it at graciously replaced it. I added money to it and purchased the top of the line one - again a Samsung. In January the door bracket broke and my husband and I spent a day finding the right bracket on the internet. It was a $10 part and after finding schematics on the internet on how to replace it he was able to replace it. Otherwise it would have been at least a $125 repair call.

Microwave just over 2 years old model SMH8165ST. I got the "SE"code. I took it apart, cleaned all the terminals. Now the touch pad doesn't work. I called Samsung, got a guy on the phone, who was very bad with English. I tried to explain the problem to him. He couldn't understand me. I'm very frustrated. I seen all these negative reviews on the Samsung microwaves. The bottom line is Samsung microwaves are JUNK!!!!

Microwave Vent comes on and off by itself. Have to unplug it afraid of fires. Went online and saw numerous complaints about same microwaves. Plan on calling Lowes Monday to see if they will take it back. Samsung needs to be taken to task for obvious manufacturing flaws in microwave keypads. Will wait to see how Lowes and Samsung handles issue. A bit angry with Lowes who continues to sell this microwave knowing the issues Samsung is obviously having.

Samsung Microwave model # SMH8165ST - I bought this microwave in May of 2011, and it has gone out on me flashing the SE error code across the keypad. Nothing helps; the breaker is not tripped and I tested the plug to make sure it works. It is completely un-usable and of course the warranty has expired. I had to pay $500 plus to get it installed over my stove and a week or so later, pay an electrician another $500 to put in a new breaker for it because it kept tripping. I have been reading a lot of reviews on Samsung models with the very same problem. It appears to me that these should have been recalled long ago, but Samsung continued to sell them.

Have had this microwave 2 yrs. It seemed to have issues right away. It runs with the door open! I'm sick of calling to get the dang thing fixed! 6 times! They should have just replaced this!

I have an STH9207 Over the Range Microwave. About 4 months ago, it (like many/most other similar models) went completely dead. After a huge amount of bureaucracy, I finally got Samsung to send someone out to look at it. The repairman was very familiar with the problem as he had already replaced MANY transformers in these microwaves previously. A quick look on the internet and it became apparent to me that I was the proud owner of a lemon. Nevertheless, the repair agency replaced the transformer in my microwave. Today, the microwave went dead again. I called Samsung and told them that. Obviously, their 'fix' isn't fixing the units and that I would appreciate a replacement or a refund. The lady told me that they can't do that. Instead, they can only pay to have the unit fixed.

My microwave (a few years old) model SMH 9187 ST has gotten the SE Error. I chatted with a Samsung rep today and they are covering my issue free of charge. I took a pleasant approach with them, gave them my model and serial number and viola, they will be covering my repair of new circuit board. The equipment definitely has issues but in my case Samsung is standing behind their product.

I purchased a Samsung Microwave Model# SMH9187ST in 2010 from Lowe's and have not had a problem with it until now. The other morning at 3:00 AM, it suddenly started beeping and displaying an SE error. I then contacted Lowe's who said that they have had similar complaints with this microwave and suggested that I call 1-800-SAMSUNG. I then called Samsung and was transferred to the ECR (Executive Consumer Relations) department where I then gave them my model and serial numbers. They stated that this was a known issue and that they would send a repairman out to replace the control panel free of charge. They also said to take a picture of the microwave showing the SE error just in case the microwave miraculously started working properly prior the repairman's arrival. (They Highly recommend that I do this).

I have had this microwave (SMH8165STE) for under 2 yrs. It starting beeping, will not cook, touch pad does not work, and it shows a 5E error on the screen. I checked online and discovered this microwave has been discontinued. Many people have experienced this same problem, and the microwave was never recalled, but should have been. Samsung should make this right. Not only do I now have to purchase a new oven, but I also have to pay additional funds to have it installed. Not good; not good.

Samsung OTR Microwave model SMH 1816S - Long story short, Samsung continues to produce defective Over The Range Microwaves that fail in the first two years due to steam from cooking on the range. Then refuse to acknowledge there is a problem, meanwhile making a fortune off replacement parts. This is why we need to ban the sale of their products in the US. P.S. If you want to make money off a class action lawsuit, I want nothing for myself but will sign on so the lawyers can get rich.

I have owned model SMH917W microwave since 2010. It was repaired under warranty 3 years ago and today it failed giving me an "5E" or "SE" Error code which an Internet search told me was the code for a failed membrane keypad.. After watching a YouTube video, I removed three screws and was able to unplug the leads to the keypad then reinstall the leads and it works fine. Next time, I will buy GE.

I have owned this microwave since 2010. Today it displayed the "SE" error. After reading online, I determined that it was due to the fact that the microwave is installed over the stove and steam from cooking affects the sensor on the control panel (it's kind of hard to cook and not have steam!!!). I watched the YouTube video and repaired the panel accordingly. So far it is working - but who knows for how long! I also noticed that some people were calling Samsung and getting it repaired; however, when I called, I was told that my particular model was not covered by the "epidemic warranty". Since other people with the same model got theirs repaired, it appears that the story from Samsung is different from different representatives!!! Most people seem to be having the same problem with Samsung's customer service and have additional problems even IF they actually get it repaired. I bought Samsung in good faith thinking that it was a quality product. I will replace it with another brand and will never buy a Samsung again.

Purchased microwave July 2011. Ten months later, needed a new panel (June 2012). Repair man comes out and then needs to order part and make another date to come back. Without microwave for two weeks and three days that you need to be at home. Five months later (Nov. 2013), it happens again. Repair man comes, need to order part, comes back two weeks later and puts part in. Stops working in a few days. Repair man comes again, order new part, wait another two weeks and finally comes to repair microwave on Christmas Eve. So count it, this was a total of six days that I had to be home. Add that to the other three days from five months ago. Now we have a total of nine days plus all the days I was without a microwave. Surprise, four months later now and no power again.

My two year old Samsung smh1816s suddenly quit working. When I press the cancel button for 8 seconds, it shows -SE-. I called Samsung to ask about the epidemic warranty and they said that my model number wasn't covered. It is obviously a problem with all Samsung microwaves! I am very disappointed with my product and service from Samsung!!!!!

Samsung SMH8165ST Microwave SE error code - Called Samsung customer service on a "SE" error code that will not reset. I understand this is a common problem on this model. Oven is about 3 years old and should have done better. Samsung Basically said too bad about you. No more Samsung junk products for me and I am a electronics nut.

About two years ago I bought an over the range microwave; SMH9187ST is the model number. Worked well until one day it started making a beeping sound. I went to go investigate it and found the -SE- error. From what I gathered online from different sites, it is a control board issue. It has been a problem since 2009. Here we are in 2014 and they have not fixed the problem with the control boards. Since they do not make the microwave anymore, there is no way to replace the control board. I will only buy Samsung phones. The rest of their products will fall on my deaf ears.

We purchased a ME model and in a few months it started coming on when we use the stove beneath it. The light comes on and the fan starts and will not turn off. The keypad locks up and you have to unplug. I have a Samsung stove and refrigerator. One of the smooth top burner elements stopped working. Samsung should stick to TV's.

Microwave is less than 2 years old, used very little (maybe 20 times) and just started beeping and displaying the SE error. The microwave does not work due to this error message. What can be done to fix the microwave? Does Samsung have a recall? I would not recommend this microwave to anyone because I have a counter-top microwave I use and that is reason I have not used this much.

I bought fridge, dishwasher, microwave, range, and a washer/dryer for a new house, did my research and thought I was buying the best available. First, within 1 month, the dishwasher went. I made more calls to Samsung than loads of dishes in the unit. The problems ranged from simply not turning on to the motor completely seizing. Apparently there are plastic pieces that break off the wheels and racks and end up lodged in the motor, therefore seizing the motor.

Disappointed that Samsung knows that their microwave have a defect (se error) and have no plans on correcting. My microwave is 2 years old. I would not recommend anyone to buy a Samsung refrigerator, microwave, dishwasher or stove. I can't believe in two years every one of the appliances have issues. $5,500 down the drain.

SE error code on 2-year-old unit micro over stove that makes steam when cooking. Defect in unit. Samsung makes a unit that goes over stove but steam breaks unit and they will not repair. Time for class action. How do we start suit. Two types of smh9207st units. Had this problem or are going to have it if you cook on your stove under the unit. Guess Samsung makes more on repairs than on sales of unit. Will never purchase Samsung products again.

We bought our Samsung microwave model SMH8165W on Feb 23, 2011. I know this b/c I actually registered online w/ Samsung to get the "extended" 1 year + 3 month warranty. They have engineered their microwave to be built to last barely above a year. Let me say, it is beautifully designed and at an inexpensive price point. It was the best deal at the time. It had features that we NEVER used - like, any of the snack features. My husband still loves it.... BUT... within a year, one of the LED legs blew out in the first number. We ignored that. It wasn't big enough to bother, you could still read the number. I'd already misplaced any paperwork.

I am really scared with the previous reviews. I bought from Sears a Samsung microwave model SMH187S. Then we got the SE message and the constant sequences of 5 annoying beeps. I took the power off even for days hoping the computer will reset... negative. I went to internet where some people claimed cleaning the terminals will do it… negative. This is absurd, a microwave less than 3 years. I have to bring back from my garage a Whirlpool microwave, a very basic and inexpensive model that I have used for more than 10 years and it works well.

I purchased Samsung Microwave SMH9207ST which comes with a 1 year warranty. The microwave was manufactured in February 2011, very moderately used, and owned for approximately 2.5 years. At 15 months, an internal piece of the handle broke, not allowing the door to close. I contacted Samsung who referred me to a repairman. For a repairman to assess the problem, order the parts needed, and install would have cost over $125 plus having to take time off of work without pay. I was able to quickly assess the problem, order 2 plastic interior door pieces (one extra) for $12 with shipping and reassemble the microwave in about 3 minutes.

Microwave will come on by itself. Afraid it might start a fire so we keep it unplugged. We also get the SE error. We called Samsung and explained the problem but they didn't seem interested. They told us there is no recall on the product and they wouldn't cover the repairs.

Bought this from SEARS just before Christmas around December 22 of 2010 to match the Samsung Stove that I bought for the new home that we had just moved into. Looked great and I was very pleased until it stopped working on Jan. 4th of 2012 (approximately). Throwing the error code "SE" and unplugging it and re-plugging it back in would allow it to work for maybe 5 minutes. I was so upset when I called Sears and they wouldn't even entertain the idea of coming out to service it unless I wanted to pay for the service call and whatever the problem was to fix.

I have an over the stove Samsung Microwave that after a month of use has the lights and fans just come on for no reason and the touchpad doesn't work at all. I have to unplug the microwave every time to get anything to work again and then the next day it will start all over again. I wish I would have bought anything but a Samsung!

This little used microwave stopped functioning. The display reads "SE". I called Samsung and was told it was covered as a known issue; an appliance repair company was assigned to fix it. The repair company called, they had received an email from Samsung regarding my washing machine! I told them it was a microwave. They said call Samsung back and get the correct info sent to them. I called Samsung. In our conversation I was unable to give them the serial no. It is placed on the inside of the microwave where you clean and subsequently had been scrubbed off. Samsung said that voids the warranty. They will not cover the microwave. Incompetent to place a sticker on an inside wall. I emailed the sales receipt to no avail. I do not recommend buying Samsung microwaves. I will never buy Samsung again.

A month ago, 4 year old 50" TV control board went out. Samsung would do nothing. Now two year old microwave keeps turning off prematurely. Quality is questionable and customer service non-existent.

Purchased this microwave from Lowe's about 2 years ago. Don't have receipt anymore so don't know exact date... It now gets the -SE- error code and researching online after the fact have learned it to be quite a common problem and a design flaw in Samsung microwaves. Called Samsung to fix this issue and they said they will only replace parts for this error code in older models and not the SMH9027ST models... I ordered the display part and tried to replace myself but can't seem to open the bottom silver piece where this part goes. Will never again purchase Samsung products of any kind... Terrible customer service and products with known issues.

The latch broke after 2 years which was covered under an extended warranty. Now after 3 years, the E5 error code came up and the unit stopped working. I've read that it is caused by steam from food cooking below. This seems to be a very bad design. I never buy extended warranties but when getting the whole kitchen outfitted, I decided to go with it. So glad we did! But I don't think I'll buy Samsung appliances again.

I purchased a new Samsung microwave/convection oven to mount over my stove about a year and a half ago. Within a month, the touch pad started acting up. Fan and light would come on by themselves. Touch panel would not work. Samsung, via Lowe's, was notified, and had the touch pad replaced twice in the next 6 months. The last time, the service technician said that Samsung was aware that particular style of touch panel had a problem in areas where a lot of steam or moisture could be generated. If a microwave over a stove doesn't see a lot of steam, I don't know what will! So, it kept going out. They finally replaced the entire unit about 5 months ago. Now that one is acting up the same way. Wake up in the morning and the stove light and exhaust fan are running on high, and the touch panel is non-responsive. I have to go to the basement and throw the breaker to reset it. This is very aggravating. I am very dissatisfied, and think Samsung should give me a completely new model that works. I will never buy another Samsung microwave oven.

Samsung SMH9187ST Microwave SE Error - I now have this issue and the microwave has been serviced twice before since 2010. In response to an earlier post, the board is available and can be found easily on the net. What is not available anymore is the entire assembly of the control panel, touchpad, bracket and PCB board. I will attempt to repair this myself by replacing the most likely component of the touchpad for $30.00 or less. I had the unit apart and attempted to clean the sensors. This worked for about 3 hours only to have the error recur. There are a couple of repair videos on YouTube that show you how simple the repair is for the DIY'ers out there... I'm dissatisfied overall, but going forward I'll turn the fan on when cooking where steam rolls upward to the unit and probably use the left front burner area to reduce the hot steam from being right underneath the control panel assembly... Maybe this will reduce the frequency probability in the future.

I have had the Samsung SMH8165ST microwave for just over 3 years now. Approximately 1 month ago, microwave started beeping, wouldn't shut off. I got the SE error code. Tried unplugging and recycling which did not work to clear the code. I checked online and found out it is a very common problem with these microwaves due to moisture. An over the stove microwave should be designed to handle being over the stove. I called Samsung regarding the issue. Initially they told me that I would have to pay for the repair and labor.

We replaced all our kitchen appliances two years ago with high end Samsung stainless appliances. We researched various brands and based our decision on JD Powers, but also considered LG since both were rated highly. We also purchased with Lowe's as they had high ratings. Unfortunately, we have had so many problems with the Samsung appliances, and the salesperson incorrectly sold us a 2-unit extended warranty instead of a 4-unit warranty. We have seen many more issues than what we experienced with our basic 10-year old white Whirlpool appliances that we replaced that were original to the house but otherwise functioned correctly. We purchased extended warranties and have contacted Samsung many times, and the issues do not get resolved. Often, the local repair company will argue that there is nothing they can do.

We've been in this house since November 1998. Our previous Kenmore was working fine when we decided to remodel with all-stainless steel kitchen appliances. This evening (10/20/2013), as we were preparing dinner, we were melting butter. The first time, the time wasn't set long enough. When we attempted to continue melting the butter, the "SE" error code appeared. Nothing I did would return the unit to normal. This is ridiculous to pay a premium for a so-called top-of-the-line appliance and it lasts approximately two years.

We purchased a Samsung SMH9187 microwave one year ago (along with a dishwasher and fridge). We've had the SE error. My husband fixed that by cleaning the sensors in the control panel. Then the door latch broke. He fixed that too after watching a DIY video. Now the microwave is turning itself on at random last night at 3am. Similar problems with the dishwasher and refrigerator. Won't recommend this to anyone!

We bought the over-the-range oven, Samsung model# SMH9187ST in May 2010. In June 2011, the error code - SE - appeared on the display. Tried to unplug/restart. That worked for a couple of times. Called to Samsung customer service, that told me that nothing can be done, since the 1 year of warranty has expired, but we can pay out of pocket to get it serviced. Naturally, we refused, since it would make more financial sense to buy a new oven, than to service an old one that would get broken in another year or so. Samsung doesn't stand for its products. It's a fairly simple kitchen appliance to be broken after 1 year of use. Would be very reluctant to buy another Samsung product, again. For the past 2 years, it's been used as the over-the-range night light.

Other websites say to remove the control panel (keypad + circuit board) and clean all the wiring connections. In my case, that did not work. I ended up buying the $35 keypad/touchpad part # DE34-00330C (keypad with ribbon cable that plugs into the circuit board behind it). My microwave is now working and happy. I'm glad it worked because the parts store said the circuit board is "no longer available."

We have become one of very, very many consumers to own a useless Samsung Microwave with the dreaded SE error. I cleaned the contacts as suggested on YouTube a few months ago. This did work for awhile but not this time. I'm done with Samsung as this is not a first for me. Samsung should be forced to recall just on the sheer number of failures alone. I own a TV, Blu-Ray and Phone made by Samsung. I don't expect to ever, EVER BUY ANOTHER SAMSUNG POS...

I bought Samsung SMH9207ST microwave 17 months ago and like the design. After 1 yr & 1 wk, the buttons push into the panel and I didn't care to call Samsung because it's out of warranty. But now the SE error came on, I contact Samsung CS and they said they can set up a technician to call me in 2 days but is not free. I told him that so many people has these problem and it should be free of charges. He said he can't do anything about it. I am very upset with them because I own 4 more appliances from Samsung (cross my fingers that they won't die because it's been 16 months old). I can't believe such a big company can't promise a reliable product. The last GE microwave that I had for 4 yrs was still good that I threw away because I change all to Samsung. I won't buy Samsung again if I can't fix this microwave.

Had a brand new (manufactured August 2013) Samsung SMH1816B OTR microwave oven installed on 2013-10-05. As soon as the installer plugged it in for the first time, it immediately turned itself on (magnetron engaged) and nothing except unplugging it would turn it off. Installer was unable to resolve the problem, even with telephone support from Samsung. A replacement will have to be ordered. Meanwhile, we have no microwave. This is my first Samsung product experience of any kind.

My 3-year old microwave made a pop sound and just stopped working. Called Samsung and they just blew me off as long as nothing caught fire. They didn't care!! Very disappointed! Add them to the list with Frigidaire do not buy list!!! What happened to companies caring?????

I just moved into a new house late last year and it had a fairly new Samsung Over-the-Range Microwave Oven installed. This was working fine for the last few months until one day, it started giving us an 'SE' error on the display and none of the other buttons would work. Initially, this would go off on its own but would then come back and until one day, it came back and just wouldn't go off. We browsed the internet and found that there was a whole sea of people that have reported this issue and turns out that it is a quite common problem. The microwave has just passed its warranty and Samsung now expects us to pay for the service and parts if they fix it. Considering this is a common problem faced by so many people, I think they should do a recall and get these fixed for everyone. The model I have is SMH9207ST. I would not recommend anyone buying these Over-the-Range microwaves from Samsung.

This microwave keeps turning on and off by itself, and now has a "burn smell". I purchased it less than 2 years ago. Samsung refuses to help because it is out of warranty. Wow, had I known about their practices, would have opted for Whirlpool. Very disappointed. Now I read other consumers have had similar experiences. For the price I paid, this is very disappointing.

Samsung Service Microwave SMH9187ST - An absolute piece of garbage and a fire hazard to boot. Turns on randomly and wants to bake a potato. Less than 2 years old and Samsung doesn't want to talk about their product.

Samsung Microwave SMH8165ST - 1 mo ago a potato caught fire on the baked potato setting. Samsung stated I was out of warranty because microwave was purchased 2 yrs ago. I refused an "out of pocket" service call. Samsung called back 1 wk later asked about any personal or property damage & asked if I would want someone to come out free of charge to repair or replace (if irreparable). After 3 repair visits (not counting the 4 appts that were cancelled/rescheduled after the 2 hr wait EACH TIME). Samsung stated the repair guy had to come out again to troubleshoot w/ a Samsung engineer on the phone. I explained that the repair guy did that @ the last appt, Samsung stated there was no record of it.

I have Samsung three year old appliances - microwave, dishwasher, stove and refrigerator. The ice maker on my refrigerator is shot. My microwave got the dreaded 5E error. I checked out what it meant on the internet. Found a video for a quick fix. Tried that. It lasted two days now I'm having problems with it beeping and telling me to set the power level and turn it on. The 5E code has to do with moisture affecting the display panel. If you're going to make an over the range microwave make it sturdier. Of course there's going to be steam from cooking going up in to the microwave. Samsung should repair this problem for no charge. Not happy at all with these appliances. I wish I would have stuck with Kenmore!! Thank you.

I have had the Samsung SMH9187ST microwave for just over 3 years now. Yesterday I got the SE error code. Tried unplugging and recycling which did not work to clear the code. This sounds like it is a very common problem with these microwaves due to moisture. An over the stove microwave should be designed to handle being over the stove. What a load of crap. I will try fixing this myself and then calling Samsung to try to get them to repair this at no expense to me. I have a Samsung fridge as well and have had no issues with it.

I had written earlier regarding Samsung's positive response for my request for service but they performed even better when I encountered additional service problems. The service tech they selected wasn't responding to my efforts to do the job. I called Samsung and reported the delay. After that call, they called me every day to determine if the rep had set up an appointment and offered to give the job to a different technician. I asked for another service center and they set it up and in 2 days, the microwave had the control panel replaced at no cost. The service rep was timely, called me in advance and finished the job in less than 10 minutes. Best effort by a major company ever!

Had the control panel replaced 10 months ago due to an SE error code. Now I am getting the same error code again and called Samsung but they said the replacement parts are only under warranty for 3 months. The service rep said a control panel should work for 2-5 years. Not sure if I want to put money into replacing the same part to take a chance to see how long it will last this time. Starting to look at different brands and reviews.

I purchased model SMH8165ST and now getting "SE" error code. I called the 800 number. This model is on their list of affected units with the "SE" error code. It took over 30 minutes to process my personal information for claim handling. I was advised a service tech will contact me within 2 days and the parts and labor will be covered by Samsung.