Samsung Microwave Reviews

My 3 year old over-the-range Samsung microwave displayed an -SE- error while beeping several weeks ago. I unplugged/replugged the oven and all was well. It started doing it again today but would not go away this time after I unplugged/replugged. I cleaned the sensor at the top inside center of the oven with a Q-Tip and 91% Isopropyl alcohol and it is working again. Don't know if it's a semi-permanent fix or not since it just happened today. I've enjoyed using this oven and have had no other issues.

The 5E code appeared today and pulling the plug gave me several hours of use but then nothing. Called Samsung with my problem. They were knowledgeable, aware of the problem and quickly set me up for a service call and parts, no charge. I will wait the 2 days promised for the service center to call but so far all is good. They told me that this started with the 2009 model which has been recalled and cost will be paid through an epidemic warranty.

Have owned model SMH9187ST for 2.5 years and experiencing the second failure! The first problem was a failed thermal sensor ($158, including labor) and I am now getting an SE error. Microwave hadn't been used in several days and bam, there is an error. Thanks to the reviews on this site and all of the complaints Samsung has fielded, they have agreed to cover the cost of the parts and labor, provided that the problem is with the control panel.

Microwave is just over two years old. The first one I purchased caught fire the first time turned it on. I returned it and exchanged it for the same model. Now I get what I find out is a common error. I had a Sharp for almost 10 years and it was still working when I installed the Samsung after a remodel. I am very disappointed in the quality of this brand.

2005 Samsung microwave -SE- on display. Microwave high end that has an auto cook for types of food. I saw the post about the sensor and read others online for only 10 min. Said it was a humidity sensor that was shorted inside microwave, not a panel. My microwave was totally unusable. No buttons worked and unplugging power had no effect. I am fairly good at fixing things. And it said that you had to replace sensor. But after about five min., I remembered what I last cooked. I cooked corn. I bet that sensor is dirty. Inside on the ceiling of the microwave is a small 1/4 inch hole that the sensor fits. I sprayed it with aerosol isopropyl alcohol. Instant! : 0 on display, the -SE- was gone. The sensor was dirty and caused the microwave to lockup. I did not use but can suggest maybe a Q-tip with rubbing alcohol. A spray worked for me. My microwave is working. Thanks for the info on this site. It helped. Lot of work saved.

Six months ago had a problem with door latch not holding door closed, fixed this problem myself from finding resources on DIY sites online. Now constant beeping and error code 5E. Samsung unit is less than 2 years old. Have had many Samsung products and loved them, but now I am rethinking my opinion of this company. I am a contractor and asked for recommendations on products all the time.

Samsung over stove microwave Model # SMH9187W - I noticed yesterday that the control panel was showing SE on the panel. I checked online to troubleshoot this issue and came across this website. I then called Samsung customer service line and only got a # to call service company. I was told Samsung would only pay for panel but not labor of 170.00. SO I did the online chat with an agent and cut and paste many reviews that were shown here. Then I got another phone number and again explained and was then transferred to service and surprise, service person will come and replace my panel 100% FREE OF CHARGE. I was very calm and polite and explained issues are confirmed by at least 200 other owners of this product. I am please with outcome and happy that Samsung realized that customer service is important.

They said it was just out of warranty and they could not help, but they referred me to a repair person. They could fix the microwave for $350.00 or to buy new. They told me to buy GE.

Samsung 9207st - 2010 purchase, problem with fan continuously running after cycle finished. Door switch problem. Still trying to figure it all out. Finally time to call a technician to assess. Seems too early to have issues.

After 3 years of very light use, around June 2013, my Samsung microwave stopped suddenly giving a different beep. All buttons of the keypad were inoperable. Nothing of this mentioned in the user manual. I called service engineer & he too had no idea about the error code. He asked us to replace the keypad unit but did not return after that. I just chanced to look for the solution of the problem in net & to my disbelief exactly the same problem is faced by so many all around the world and the Samsung guys have found a way to earn more bucks on pretext of repairing their own manufacturing defect. Shame on them.

5E code came up. I watched several videos and read several instructions for accessing the control panel on 9207 Samsung microwaves, but the instructions are for control panels located on the main chassis, not on the bottom of the door where it is on an actual 9207. There seems no way of getting into the door to the control panel without cracking the seal on the glass or damaging the stainless steel guard that runs along the bottom front of the door. Any thoughts, any theories? I hope that the pictures help some. In #4 you can see that there were two silver tabs on the leading edge of the door for the front bottom steel strip to hook onto, but pulling those tabs didn't release the strip to gain access to the control panel.

The control panel went bad, and the unit (two years old, gently used) flashed an error message. It's a common display, from what I learned online. Samsung makes a microwave with oven lights and fan to fit over an oven but can't tolerate the heat and vapor that rises from the stove. Many, many of such units have suffered control panel failure. I called Samsung and outlined the problem. That was almost two weeks ago. The Samsung representative said I would receive a call within two days with information about who would repair the unit at no cost to me. The company would extend the warranty for this repair because of design flaws. Then, she said, I would receive a call within no more than two additional days from the repair company to set a date and time for the replacement.

Wish I had check the Samsung reviews before buying 5 new appliances in 2011! The over the range microwave error SE and beeping. I took it apart and cleaned ... No luck. Called Samsung... Boy, was I excited. Spoke to several reps... They advised me Samsung has had this issue and would replace the control box "FREE OF CHARGE".... I was shocked... So I asked several more times if the technician would come to my house and replace it FREE OF CHARGE?.... Yes, but if it didn't work and they had to diagnose it, I would have to pay at that point. I said, "well let's replace it and if it doesn't work, I will just buy a new one." Set up a ticket number.

Contacted Samsung customer service following discovery of many Samsung microwave SMH8165ST, faulty control panel. Customers who reported help from Samsung. Yet, they would not help me with the same problem. The error code SE came on and does not clear when microwave is unplugged. Samsung admitted to me the problem was epidemic when I called them. Because they do not have any authorized Samsung service providers near me, they will not help with repair costs. Therefore, I would not ever purchase a Samsung product again.

2 repairs in 18 months. The first time the unit died completely. $115 to replace the thermal switch. Then a few months later...the dreaded 5E (SE) error. Just cleaned the ribbon cable connector myself. Why would a company of this size and reputation, not address this? My old GE over the stove microwave lasted 20 years. I'll be lucky to get 2 out of this one. My last Samsung appliance of any sort! Period.

Bought this unit 3 years ago and now in the middle of the night it starts beeping showing error code SE and will not work. I made soup on the burner. This is an over range unit. Under the control pad and apparently the stream damaged the keypad controls and rendered the unit inoperable. What a sham. What did the engineers, if there were any, think that the operating environment of this model oven would be, arid? I will not buy anything with Samsung on it for the rest of my life and will take my business to other than Lowe's. What a scam. Please notify me of any group suit against Samsung for this unit.

Per Samsung, some microwaves out of warranty had to be repaired as they displayed an SE error. Samsung sent someone to fix the microwave, which worked for about two weeks before again had the same problem. As there was a death in the family and I did not call back within 30 days of the first visit, they said they will send a technician to replace the bad part they put in but I would have to pay the labor but not for the part. Instead will trash the microwave.

Purchased a Samsung over the stove microwave in July 2011. Did not get the extended warranty. After about 8 months the door was broken. We called and Samsung had it fixed with no charge to us as it was under warranty. Two weeks ago, the microwave beeped and showed an SE code. Nothing works. It is completely dead. I have spent MANY hours trying to get this problem resolved. I have searched online and it seems as many others have had this same problem. I finally was able to contact someone at Samsung who told me they knew about the problem and they were fixing them even though they were out of warranty. I was given a reference number and told to call another number.

We got the error at 2:00am in the morning, or thereabouts. It kept beeping with no identifiable pattern and drove us crazy! Machine would not respond to any button presses. We tried the unplug/replug it in method to no avail. We bought this on 4/11 and of course it's out of warranty. So, I tried the "rolled tube of paper" trick in between the 7-conductor flat ribbon cable (identified in an earlier post). This worked (so far).

SM9187 Microwave SE Code 2 1/2 yrs. old - I had already cleaned the control panel one week ago after watching a YouTube instruction and the same problem occurred after boiling water for pasta (even using the vent fan). I am on the phone now with Samsung who is setting up an appointment to have the control panel replaced at no charge even out of warranty. Call Samsung and they'll rectify this "control panel" issue. Although she did say if it was a "control box" issue, they wouldn't cover it - hopefully that won't be the issue!

I bought brand new Samsung Kitchen Suite. After 3 months, the microwave started beeping in the middle of the night. Still under warranty, the touchpad was replaced by the technician. 7 to 8 months later, it occurred again - now out of warranty, we looked online. My husband followed the advice of others having the same problem and he unplugged and re-plugged the ribbon cable which worked. Now, about 6 more months and it started again. So he has added an additional piece of plastic behind the ribbon cable to improve the contact. For now it is working. I am very disappointed in Samsung quality and service.

After just two years, like many others on this site, our Samsung SMH9187ST over the oven microwave that we bought for over $300.00 started beeping with an SE code. Now nothing works. I have little faith that Samsung will stand behind their products given what I have read here. If it is a choice between repairing the unit at my own cost and buying a new unit, I will buy a new unit, but it won't be another Samsung.

About 3 years ago, our 15 year old GE over the stove microwave was working but seemed slow and dated. We replaced it with a Samsung SMH9187ST that had gotten good reviews. About 6 months into its use, there was a shorting sound and smoke when I pressed the start button. A new control board, fuses, and a couple other parts were replaced under warranty. And since then, we haven't had any problems - until two days ago when the keypad stopped functioning.

We have a Samsung SMH9187ST that is almost 2 years old. Looks like we're having the exact same issue - beeping erratically, error code sometimes will show up, the majority of the buttons aren't working... Looks like the keyboard must be defective. Contacted Samsung support and just like many others, they claim it is not a known issue. Therefore, all repairs must come out of pocket. Their own website has over 100 questions/comments regarding the beeping and the SE error code, but they still claim it is not a known issue.

I have the Samsung, Model Number SMH8165ST, Over-the-Range microwave oven. I now receive the SE error message. The microwave is no longer functioning. I purchased the microwave oven in December 2010. The first instance of the SE error message was in May 2013. I had a Sears microwave that lasted over 20 years.

Shouldn't an Over-The-Range Microwave be able to take the heat? That's the whole point, isn't it? I mean it's not called a Kept-In-A-Dust-Free-Temperature-Controlled-Environment-With-Soothing-Music-And-Only-Used-To-Warm-Up-Organic-Foods Microwave, is it? Well my Samsung Over-The-Range Microwave is a REAL disappointment. It's not even two years old and it has given trouble with the SE error on several occasions already - Pain in the butt - like your hard drive dying with all your memories on board. Or a brand new boat that leaks. WTF?

I bought a microwave, dishwasher, and range in December 2011 and have had many problems with all three appliances. The range elements do not heat evenly. The dishwasher after 9 months of calls to Samsung, they finally refunded my money (pump issues). The microwave (model number SMH9187B) started flashing 5E code 1 month before the warranty was up. It took 6 months for them to replace the micro board and now the same problem. I called and was told they have had no complaints about the micro board being affected by moisture. After reading all the complaints here, I am calling again tomorrow. I will document every call and add it to the 6 pages of notes I have already accumulated. Dealing with Samsung customer service is a joke. I will update!

Our Samsung microwave is a handsome piece of equipment and when it works, it works well. I wish I had done better research before buying it along with its suite of companion SS appliances. We, too, got the dreaded error code shortly after the warranty expired. Once the 5E error code appeared, nothing we did, unplugging and plugging, or buttons we pushed could get it working again. Luckily, my engineer husband managed to fix the problem since the company is rather less than customer-friendly when dealing with this apparently well-known problem.

Model 9187, Samsung Microwave SE code - On 6/19/13, I found several complaints and videos of how to fix the SE code on-line. I dreaded a fight, but finally called Samsung on 6/11 and talked with Amanda who could not have been nicer. She acknowledged the issue, said they'd fix it, no charge (my micro was purchased 3/21/11 - no extended warranty) and told me someone from Quality Appliance in Houston would call. Audra from Quality called a couple of hours later, again, very pleasant and professional. They followed up, gave me an ETA and Michael came a little while ago and replaced the touch panel. It's all fine now. I really like my microwave and had missed it. The entire experience was most impressive. Gee, I love dealing with actual human beings rather than machines and even better, folks who speak English. Thanks, Samsung and Quality!

It just started showing SE code; my Samsung microwave was purchased in 12-2009. I looked on other people's sites and a YouTube video to fix. I hope it works. I will contact Samsung to get replacement if it does not.

It's the same issue here: SE code; nothing works and it's out of warranty. It first failed 5 months after purchase and Samsung (after a few calls) sent someone out to fix it. I'm going to call to see if "epidemic warranty" is available. If not, I'll try the online fix of re-gluing touch screen border. If no luck, I'll take it to Lowe's, put it in a shopping cart with an "ANOTHER SAMSUNG LEMON" sign on it, and spend a couple of hours on a busy day in the appliance department looking at other products.

Samsung SMH9187ST Microwave "SE" problems - My microwave had the error today, 2 plus years old and out of warranty. I found a LOT of folks with this problem and ways to fix it. I decided to order the front panel tomorrow, and then thought I'd give Samsung a call. Turns out they said they get a LOT of calls on this problem and will come out (in two days for me) and replace it free of charge. From what I have read, it is an issue with the plastic cover over the touch switches. I had just wiped mine down this morning with a damp rag, and now have the SE issue. Try calling them. Saved me $55 just for the part.

We bought a Samsung suite of appliances: stove, microwave, refrigerator, and dishwasher. Within the first week or so, there was a burn mark on the door frame on the microwave. We tried to clean it, but it was definitely a burn mark. After a day or so, we noticed the mark getting larger, so we called Lowe's, who directed us to Samsung. Samsung took about two weeks, and after many emails and photos sent in to them, they finally sent out a repair tech to look at the issue. The tech also took photos, and stated that the door frame was out of alignment and not flush, and that he could only see this mark growing. He advised not to use the microwave due to stray waves escaping, which were causing the burning on the door frame.

Microwave model #8165 - 2 years old and manufactured in 2010. Error code on control panel. SE code beeping on and off. Preset menu. Buttons flash on and off on their own. The touch pad stops working altogether.

When I installed the microwave, it turned out the factory never connected the power line inside the microwave. Now at the 3 year mark, the microwave seems to have power but will not heat anything. I have had many microwaves that I have discarded that were older than this, but they always heated when I upgraded.

Samsung Microwave Model SMH9207ST - I purchased the microwave in October of 2011 from Lowe's as part of our total kitchen remodeling. Lowe's installed the microwave but I was not satisfied with the looks of it as it there were several paint repairs on the inside white frame. I went to the store and explained my concern to the manager. He sent out a new microwave and prior to installing it, I noticed that there were also visible white paint repairs but not as many as the first one. We agreed to accept the replacement. Post installation, my husband and I did extensive traveling. Given the time we were gone, I would say the microwave was used approximately 1 year.

I just called Samsung at 1-800-726-7864 and they will replace 2-yr-old panel that is causing the SE Error for free. Service company will not charge me a dime to replace. Good Lord, I can't believe it. It pays to complain even when warranty is not valid.

Samsung Microwave SMH9187B - I bought this microwave on 1/29/2011 and now get an SE error starting 4/1/2014. I have been taking the keypad off and blow drying it. It works temporarily. Steam/Heat from the stove/oven seems to set it off. Since it's an over the range microwave, it should be able to tolerate some heat or steam. Sometimes the blow drying works and other times it doesn't. Makes me so mad, it's just so frustrating. I have not contacted Samsung, but plan to do so today and see what they will do for me.

My Samsung SMH9187ST microwave stopped working in less than three years. Now out of warranty, Samsung was of NO help. It is not worth repairing given a minimum $150 labor fee for a unit that cost just over $200. I regret having purchased a Samsung refrigerator/freezer. I'm keeping my fingers crossed on that one. Bottom line, avoid Samsung microwaves like the plague.

I purchased a Samsung Microwave Model SMH8187STG from Costco on 19 MAR, 2011. The other day, I went to close the door, heard a snap and it wouldn't close. The plastic latch was loose. I called Samsung (even though warranty was over) to inquire about what to do, and was passed on to their Canadian parts department, where I ordered a new plastic latch piece for $2.99, assuming that's what the problem was. It would be sent to the dealer nearest to our town where I could pick it up at that price, or mailed to me for $12.99 (I chose the pick up). The parts person also helped by directing me to a website as to how to take the door apart to get at the broken latch. I discovered many other sites where people had had problems with Samsung door latches failing, SE problems, etc.

Microwave just stopped working one morning without any kind of warning. It was bought 18 months ago without heavy use. It is Samsung model number SMH1816s.

My microwave (SMH9207) that I never took out of the box until about two months ago has gotten this nice wonderful SE error code. Samsung refuses to fix the microwave. They also are saying I bought the microwave in 2010, but that isn't true. The executive slipped up and told me that they actually go by date of manufacture and add two months to it. Next they just keep saying that they are not going to fix this problem even though you can go look anywhere online and see that they are having problems with all the keypads on their microwaves. Next, the tech support people really don't want to transfer you to anyone higher than them. They are smart ** over that. They are not going to do anything for you. Plus, they act like robots and read off the stuff that they have on the screen, and that's all instead of being like real companies and standing behind their product. I refuse to ever buy anything from them again.

I bought Samsung microwave model SMH9187ST in March 2011 and just got the SE/5E code. After reading hundreds of similar complaints, I contacted Samsung. They are sending a service repair company to replace the control panel free of charge even though it is out of warranty. I was told that this was considered an epidemic type of issue that Samsung is aware of. If after the replacement of the control panel I am still receiving the error message, then the control box will need to be replaced at my expense. I just wanted to share with anyone who is just now getting this error code that Samsung will work with you on some level. Better than nothing, I guess.

I had this microwave (SMH9187ST) for about two years. First, the door latch spring broke. Thank goodness there were people who posted the fix, or it would have cost me big money. Then the dreaded 5E error happened. Again, thanks to the folks on the internet, I was able to fix it. I will never buy another Samsung product.

We installed a Samsung SMH9187 over cook top microwave in August 2009. I liked the 5 speed fan. The low speed was quieter than others at low speed. Controls stopped working August 2012 so I replaced membrane touch pad - a 3 year life. Now May 2013 (0.75 years later) and no response from touch pad. I just solved the problem. The problem of lack of response to control pad (a membrane switch) was to separate two sections of the control pad cable. The membrane switch type control panel was a film cable that connects to the circuit board. A 7-wire piece folds back on the cable, causing confusion for the control system on the PC board. The solution was to insert a small rolled up paper tube to separate the two cable sections.

Eight to ten months ago, I noticed the SE error on my Samsung over the stove microwave. I tried all the advice I found online but nothing worked. I called Samsung to find out what I could do about having it repaired but the microwave was about 18 months old and out of warranty. Blast! The microwave was only 18 months old and now I have to buy a new one. I gave it one more shot and called Samsung again. This time, I spoke to a very nice young gentleman and he came back with, "Samsung does extend the warranty for one time repairs," and said he could help me. So he took care of scheduling a repair and after 3 tries of installing a new computer in the microwave, the last one finally worked. So here I am again, just 8 months later back in the same position with no microwave and no Ace in the Hole! Well I'm going to give it a shot again and see if maybe my luck will hold out. Life without a microwave is no fun! I will keep you informed.

Dreaded SE microwave called - On the phone as I typed with customer service for Samsung, I mentioned the "epidemic warranty" and was approved for service. After receiving a transaction number, I was transferred to the Executive Customer Relations Department who verified all my information and issued another ticket number. I will be waiting to hear from a service rep regarding who will be coming to fix my unit. If I understand correctly, some models made between 2008 and 2011 are covered so give it a shot. I will update once service is complete

Ugh! I got the beep at midnight a few nights ago and then the SE message. I called Customer Service today, only to be told there was no one in our area to fix it and we were out of warranty anyway. We purchased the product in February of 2011. I'm glad I found this site before I got too involved in a fight with their customer service. I feel robbed. We rarely spend extra money for "the good stuff" but thought we would splurge for a good brand. We were sadly mistaken.

I posted a YouTube video I made about how I fixed my Samsung Microwave plagued with the dreaded 5E (SE) error. Like many other people, my Samsung Microwave started giving me an SE error a little after a year after I bought it. When I called Samsung, they told me the warranty was up and suggested I should call an appliance repair company. I followed their advice on this site and tried to repair the microwave myself by cleaning the display pad. The fix took me about 15 minutes and seems to have worked. Two weeks later, and the microwave is still working fine. Keep your fingers crossed. Some other commentators on this site have suggested that Samsung may now fix this error if you mention all the negative comments on this and similar sites. I will give Samsung another call and see if this approach works if the microwave fails again and once again I am plagued with an SE error.

SMH9187ST Above Range Microwave - I purchased it new in October 2010. The microwave suddenly quit working in March 2013. No power at all. Nothing on the display will light up. I called Samsung customer service and there is no recall on this microwave at this time. They only offered to find me a Samsung authorized service technician at my cost. Ha! It seems like 2 years is the normal lifespan of this microwave. Don't buy. It's a waste of money.

Microwave is not working after twenty months. It is not producing any heat, and the time on the clock is racing.

As the previous 150 purchasers of the OTC Samsung SMH9187SW Microwave, I purchased mine 12/2011, and it has stopped working 2/2013. Since it is out of warranty, I didn't even bother to contact Samsung because I've had mine for 26 months and knew that if I wanted a Samsung certified repair person, it would cost more than the original price. I live in the San Francisco Bay area so I found a repairman with 135 5 STAR reviews. I told him my problem and he said he stopped working on microwaves because it was cheaper for customers to replace them. He also said he did not know of anyone that he could honestly recommend. So I found this site and followed the advice of the few people that were able to get theirs up and running. Unfortunately, none of the suggestions helped; I tried unplugging the unit, pushing clear and start simultaneously and finally unplugging and resetting the blue and white plugs on the control panel.

We purchased an entire package of Samsung appliances after researching all the models. We purchased in 10/2010 and were delivered in 11/2010. The appliances are in a home only used 3 months a year. The SE trouble in Jan. 2011. We called Samsung and were told the micro was no longer under warranty, but we could pay to have it serviced. This seems to be a manufacturing defect seeing as there are numerous complaints of the same problem; but Samsung has been of no help. We fixed the problem once after consulting the internet, but now it is recurring. I would advise not to purchase this product.

This is an update of my review from February 18. The display panel was replaced today by a technician and the microwave is working again. It was a free repair. All in all I'm satisfied.

Samsung Microwave SMH9187ST - I bought this microwave in January 2011 and paid $270. Last night, the microwave turned itself on for about 15 seconds, then displayed the dreaded 5E / SE code. This was one of the top-rated microwaves on consumer reports when I bought it. I have gotten more use out of microwaves that have cost 1/5 the price. This thing should last more than two years when you only use it a few times a week. I will have to reconsider Samsung products for my future purchases.

I have a two-year old SMH9187w that just got the dreaded SE error. Following the lead of an earlier commenter, I called Samsung support mentioning this website and that I understood they were providing a free repair. I was told that it was being covered under their epidemic warranty and if it was indeed the control panel, it would be replaced at their cost. But if the control box needed replacement, I would have to pay. I'll update this review after I've had a service.

This is an update on my January 30 review for my SMH9187B microwave, which failed three times in two years. This time, the microwave would not shut off unless I opened the door or pulled the plug. After about a week, it went dead completely, with a burnt smell. I was also referred to Executive Customer Relations who said they would arrange for service but only at my expense. I have now taken this piece of junk to the electronics dump and replaced with a GE model (my previous GE lasted over 18 years). I'm told that all microwaves are made by only 3 companies, and they don't last as long as they used to; but GE will back up their products a lot better than Samsung. Samsung supposedly has a really good customer satisfaction rating on appliances in general, but I won't be buying any more for sure.

I have experienced the same complaint everyone who owns a Samsung microwave seems to have - the SE error code. I contacted Samsung and it took four chat sessions and an angry phone call to have a service person come out. I was told the control panel would be replaced, no charge on epidemic warranty; servicing agency knows nothing about it. I was told I would have to pay for the control box if it needs replacement. It seems like Samsung is well aware of this major problem, but has chosen to do nothing until your unit fails - and it will. Then they horse you around for days to get it serviced.

I got a call from my wife at work and reported serious issue with the 3-year-old microwave (Samsung Model 9781B Microwave). She said it smelled like smoldering plastic and from the other reviews, this microwave is a piece of junk and should be recalled by Samsung. I will purchase a different brand, because I do not want to take a chance of endangering my family with this junk. This is my second Samsung appliance - first and last!

Model smh9187w - It was purchased on 5/28/2010. Two months later the plastic spindle for the turntable broke. Samsung misunderstood my request and sent 2 different parts. One of them was the correct one and I replaced it. After 13 months, the display showed code SE. I unplugged it for 5 minutes as recommended by Samsung. Nothing! I looked for the part, which cost $76, but did not purchase. I re-assembled the microwave and it worked again, obviously taking it apart and putting it back together to reset the unit. I have now removed the control box about 10 times. One night, it again went into code SE which makes the unit beep incessantly. My wife had to get up to fiddle with the panel and eventually unplug the unit to make it stop beeping. She was mad. The following night she made me unplug the microwave before going to bed to insure that she was not going to be woken up.

Samsung Microwave SMH1865ST - This microwave is showing a POS-SE error code and it won’t go away. This microwave is only 2 years old. This error code started happening about 6 months ago, and I haven’t been able to use it since. Count me in for the class action lawsuit.

Samsung Microwave SMH8165STE - Around the two-year mark, beeeeep, lights on, lights off, SE, beeeep… It never ends! I just Live Chatted with Samsung rep. She put my info into Executive Consumer Relations. What does that mean? Eh, I won't hold my breath to get anything accomplished - these reviews already prepared me. I really think there needs to be a class action lawsuit for this. Not because it is such a huge ticket item, but because Samsung needs to be slapped and told they can't get away with this. How do we do that? I'm in if you guys are! As for this microwave, quite frankly, I really don't think I want this hazard in my house. It'd be cheaper for me to go buy a new one from a different company, not to mention I won't have to unplug it for fear a fire will start in the middle of the night while my family and I sleep because the possessed appliance decides to turn itself on for an imaginary baked potato.

I also have a model SMH9187B microwave that is only 2 years old, but has had numerous problems over the last 6 months. First, I had an E-11 code and the sensor cooking stopped working. Then the entire unit would lose power intermittently before it went black with a burnt smell. Then I got the dreaded SE code. After 3 service calls and 2 months, it seemed to be working fine until now. The microwave now won't shut off (safety issue). Unless you open the door or pull the plug, the control panel is inoperable. I can't believe there isn't a recall on this unit or a class action suit. I have requested assistance by Samsung again. This will determine whether I'll ever purchase a Samsung product again, because I have never had an appliance this unreliable.

Last night we heated a piece of pizza in our SMH9187 Over the Stove Microwave (about 25 seconds). The microwave got extremely hot and wires started smoldering. The control panel went completely dead and the internal sides were very hot (as well as the glass rotating plate in the microwave). We had to unplug the unit. Fortunately, there was no fire, but the microwave is dead. The unit is three years old. I can't believe that this happened to a relatively new microwave. Samsung should place a recall on all these models and reimburse people for their purchases. What an inferior product!

Well, here are my 2 cents worth - we also had our almost 2-year-old Samsung microwave SMH9187B start turning on by itself (baked potato feature). This has got to be a safety issue! Then, more and more, we got the SE showing up on the display. My husband managed to fix it a few times by taking the control panel apart and trying to protect it from what he figured was happening - oxidization of contacts whenever steam from the oven/ stove below got into it or maybe even if it got quite steamy inside the microwave. Now it's definitely dead, though, and when he spent an hour on the phone to Samsung, they acted as if it was a problem they'd never heard of before and refused to do anything about it. I can't believe they'd ignore so many people with the same defective microwave.

I must let you all know that I contacted Samsung Corp. via email and complaint to them about the issue with my less than 2 years old Microwave and luckily, I got a response and apology within two days. They sent a company to pick up the microwave to get the control panel replaced at no cost to me. I am now waiting on my microwave to come back. It's only been a couple of days. They said it would take at least 7 days for them to get the part and bring it back. I am very happy with the way Samsung responded. They even called me back to make sure they picked up the microwave, not to mention all the follow-up emails. I really hope they fix it and it lasts. I suggest you all do the same! Good luck!

We bought this microwave (SMH9151STE) in December 2010. Today (January 2013), 25 months into ownership, it just died. It powered off when I hit the Start button and no longer works. I told the Samsung rep that there seems to be a lot of complaints regarding this microwave online and that they should stand behind their products. They told me, "Sorry, it's only a 1-year warranty." What a waste of $175! I refuse to spend $150 to get it repaired. I'd rather go spend $300 for a highly rated Maytag microwave.

I purchased model #smh9207st Samsung microwave on 09-09-12. The SE code was always on my microwave. My fan will come on in middle of the night, like it has a mind of its own. I never have been able to turn on fan or off fan but fan will come on after only 20 seconds of putting a cup of coffee to warm. Fan comes on for 30 to 40 min and it will not turn off by pushing off button. I contacted Samsung after reading all the bad reviews about this microwave. They told me yes, they would pay to put another defective part in my microwave but if it breaks again in a few months and my warranty is out, it would not be covered. They know this is a defective microwave they are selling to thousands of people and they are doing nothing about it! Help! They are putting a defective control panel assembly right back in their microwave they know has a problem! And then all the people who purchased the defective microwave have no protection! Help! What can be done?

Two years into our ownership of this microwave (SMH9187WXAA), we are working on the third control panel. It is a known issue, common to this model microwave. Tens of thousands of these control panels all over the country (I dare say world) are being replaced every year. The tech who replaced the first panel was on his eighth that day; yesterday's tech who replaced the second panel was on his third. Samsung refuses to either replace my microwave or extend my warranty. How does one deal with an issue such as this? The microwave has a known and very widespread defect. That means it does not serve the purpose for which it was designed, and I purchased it. If I did that in my business, the Feds would be on my case. Who is pursuing Samsung in this case? Not Consumer Reports, who rated this microwave a "Best Buy". I will be buying no more Samsung or General Electric appliances (Samsung makes many of GE's appliances, esp. their refrigerators).

I purchased a Samsung microwave SMH1611B at the Lowe's in Douglasville, Georgia in Sept. 2012, paid $167 (sale) for the beautiful merchandise. I brought it home and in Oct. 2012, the microwave began to make a loud noise. As the timer decreased, the noise became louder. I contacted Lowe's. They sent out service people to make the repairs, had to replace the transformer. All worked well until Dec. 2012. The microwave started doing the same thing except the noise wasn't as loud so again, I called Lowe's. Appointment was set up and the repair man came again but, this time, after explaining to them that it was doing the same thing, they came without the transformer and had to reschedule and they came back on this past Monday in Jan. 2013 to replace the transformer.

It's a hunk of junk, bought in late January 2011. It's the same model as everyone else and the same life expectancy. My story is even worse. I bought it for $400 in Canada + paid $100 for install. Door spring broke at 1 year 10 months old. It was out of warranty and I couldn't fix it myself, so it cost $160 for someone to come diagnose and then fix it. So $660 was the price tag. Then it died 2 months later. There was no error code like everyone else, just went dead. It could be something simple but, after reading this list of complaints, I am throwing it. And I bought a new LG instead. I won't buy a Samsung appliance again. I got a 5-year extended warranty this time, $700 all in, including installation. That means in two years, I've spent $1400 on OTR microwaves! How insane!

We have had our Samsung Microwave a little over three years, Model No. SMH9187ST. I noticed it had been getting considerably louder the last six months. It is used by two seniors so it does not get excessive use. The nearest repair service for us was 40 miles from our house. They would come to our home to diagnose the problem for $70. We could take it to their service store, and they would charge us $35 to diagnose problem. We were already quite sure it was the magnetron. The manual said it had a 10 year warranty.

I purchased a brand new in the box Samsung over the range microwave, installed it. It worked well and was beautiful, stainless steel and black. I worked away from home off and on about two years, came back to live at home again full time. One day it said "SE" on the screen. I called Lowe's. They wouldn't take it back. I called Samsung. They told me to call a service person at my own expense. I said, "No!" I explained I had barely used it and no way was I spending another $170 added to the $200-$300 it cost me initially. So basically, they sell disposable microwaves.

I completely re-did a kitchen in our little weekend house and outfitted it with a Samsung SMH9187ST microwave. Since it is a weekend house, the microwave doesn't actually get much use. The microwave was new in 2010 and is now a little less than 2 years old. I got the dreaded SE error code back in the early spring of 2011. It worked for a few weeks during the summer, but I've had to keep it unplugged (due to the error beeping) since September. I'll try a replacement board that I'll install, but I'm very disappointed with this product. Probably, it will be my last Samsung appliance. My $59 microwave from Target has worked great for years.

I tried resetting it by plugging and unplugging, holding down buttons, unplugging and plugging back in keypad. Nothing worked. I still got the SE code. Finally, I cleaned the ribbon connector with rubbing alcohol. This fixed it for about 5 minutes, then it started doing it again. I guess I need to either replace the keypad or the whole microwave. It's an SMH9187W, manufactured in Sept 2010. It was in use for 14 months, 2-3 times a week of light duty (warming up leftovers). Very disappointing that a seemingly nice, high-end product would fail so quickly. I have owned many microwaves and have never ever had a microwave fail - even old free ones that were given to me.

I was complainant # 100 and this is a follow-up of the situation. I called a 4th time to Samsung Customer Service to inform them of my success at repairing the microwave SMH9187ST and requested only the cost of the control panel assembly ($71.02). After some deliberation, the answer was no because I was not an authorized repair technician. Had I waited on Samsung to handle this situation with their service, I would have had no expense. Samsung now recognizes a problem with these microwaves and will assist consumers. I feel like I'm being punished for being a capable do-it-yourself-er. Whatever happened to good customer service of decades ago?

This might be the 100th written complaint about Samsung microwave's premature failure. Samsung model #SMH9187ST over the range unit produced the SE code. I did the recommended troubleshooting to no avail. I called Samsung customer service 3 times to let them do "the right thing" and at least help me out since the unit was over one year old but less than two. I am a capable do-it-yourselfer and did not want to spend $150 plus for the repair, when I could do it for half the amount. After reading the previous complaints, I knew what part to order (the control panel assembly) and I knew I could install it. I bought the microwave from Lowe's, but I bought the repair part from Sear Parts Direct for $71.02 total including shipping and tax. I received the part and installed it, and the microwave works perfectly.

I'm another 2-year member here of the Samsung SMH9187. I heated up my lunch a few days ago, it beeped as it was done, and when I looked up, there was no display. The unit was completely dead. I called Samsung and they had me diagnose a few things with no luck. Of course, I understand the 1-year warranty, but 2 years of service, and the repair costs are the same as a new unit? It's unacceptable. I spoke to 3 Samsung reps, including a manager, and all 3 agreed that it is unfair for this product to stop working after 2 years, yet they all 3 also said there was nothing they could do. Lowe's did step up and try to "fight" for me, but was also unsuccessful. The part that made it worse was that Lowe's told me Samsung is willing to make a concession to help, but only if the unit is 2 years or less. Well, guess what? I'm at 2 years, 28 days, so they said no. There has to be something that can be done with this many exact complaints, right? This is a scam Samsung!

I purchased a Samsung microwave when we were re-doing our kitchen. I wanted a nice upper-end unit with a good fan so I got the Samsung SMH9187ST with a 5-speed fan that had plenty of CFMs to do the job. After approximately 2 years, I got an SE code on the LED read out and the unit stopped working. Nothing worked on the unit including the light; all buttons were dead. After contacting Samsung @ 1-800-726-7864 they informed me that there had been some problems with the "Control Pad" and that they would replace the control pad at no charge. Sounds good? What’s the problem?

I just got off the phone with Samsung with the same SE error. Of course, they acted like they had never heard of the problem. They are, however, having a service technician contact us within 24-48 hours to set up an appointment.

Samsung SMH9187ST microwave - I have had my microwave for about 2 years and I also got the SE error. I took it out and took it to a repair place. They replaced the keypad. I brought it home, put it back up and it worked for about one month or two. I pulled it out and took it back to the repair place, and they said it worked fine. They ran it all week and still no problem. I went, picked it up again and placed it back in. The microwave ran for about 2 weeks and now it's totally dead. Nothing.

Ditto on the SE code problem. I caught the bug today. I called the Samsung number (1800-726-7864). I told the guy about the problem and that I reviewed this website which had about 90 similar complaints, that I want Samsung to set up a repair for me at their expense. He didn't argue at all - was very nice and professional. He mentioned that they will set up a repair as part of an "epidemic recall program" on the unit. I had to accept the stipulation that if it was not the keypad/control pad, that I'd either not get it fixed or have to cover it myself. Given this site suggests that is the problem, I said okay. He reassured me that 9 out of 10 times that is turning out to be the problem, which suggests they've accumulated a nice history of this problem. You'll need to give them the serial number from inside the door on the wall, but that's about it.

Based on the Consumer Reports review (microwave has since been dropped from their recommended list), I purchased the SMH9187ST. It worked great for 13 months then died with the dreaded SE error. I tried resetting the control module and worked for another week. I contacted Samsung and they acted like I was crazy. But thanks to kind folks in this forum, I went to repairclinic.com and purchased the replacement model item #2024600 and part #DE94-01999C for $70. I got it in a week and took all of 5 minutes to replace. I will restate the procedure:

We also purchased this Samsung Model SMH9187ST approximately 22 months ago. We've already had several episodes with the SE code. My husband dried it out with a hair dryer and it worked for a while then quit again. Now, nothing works to keep it operational. Considering the number of complaints, a replacement or a work around that actually works is needed. No one who purchased this microwave less than 2 years ago should have to write off their purchase. I will post this on the Sears site (where I purchased it) and on Amazon.com

Just like everybody here, I got this error for my Samsung microwave (model SMH9187W), which is just a bit over two years old. I arranged for service myself by a Samsung authorized service company. The repair cost $205.90. The company diagnosed the microwave as needing a new keypad. While waiting for the company to come back with the part and install it, I contacted Samsung about getting reimbursed for the problem. To my surprise, they did have a program in place to reimburse people, but only if you arranged for service through them and only if it was the control panel. If it turned out to be the keypad, they wouldn't pay. My service person came back, installed the keypad (which he said was the recommended fix in Samsung's own manual for repairmen) and my microwave now works.

Like many, I am the unfortunate owner of a Samsung microwave (model SMH9187ST) which is now not even 2 years old. It gives nothing but an SE code now, and since the warranty has expired, it will cost more to fix than replace. It was repaired once when under warranty but I should have known this lemon was going to break again. Before the SE code errors, it also had the baked potato function begin to work by itself. I have sent many complaints to Samsung and they finally said, "We will file a repair claim," only to be told by the repair person it was out of my pocket charges. They refuse to stand by their product and I am out of luck. This is so very frustrating!

SE error code after 2 years on model SMH9187ST - Well it seems that we are one of many who have reached the magical two year mark with our Samsung microwave. We've had ours 2 years and 2 months and now have the SE error code and beeping. We unplugged the unit and then plugged it back in with same error showing. Now we're just waiting to have it repaired. We'll see how that goes. We are amazed at how many people are having this problem and that the company doesn't stand by their product. We also have a Samsung French door refrigerator and are now keeping our fingers crossed on that one (although we did have to have it replaced after the first week because there was a problem with the drawer seal). We have two Samsung TVs as well. After this experience, we don't plan on purchasing any more Samsung products.

Thanks to previous posts, Samsung will replace the key pad due to the SE error code. They will tell you several times that your warranty is too far expired. My warranty expired 2 years ago and they are sending a repairman and replacing it for free. Make sure you reference the 87+ complaints on this page and that others had it replaced. Thank you to the others that posted their success. I would hope a recall is coming soon.

Well, it seems I am not the only one having the same problem with my over the range Samsung Microwave. The SE appeared on the panel and nothing works. By the other reviews, I think I am another victim of a scam with this product. If someone here organizes a class suit vs. Samsung, please let me know.

It is unbelievable that with all the complaints we are reading about the SE problem with Samsung microwaves, the company hasn't responded. I too have the same beeping problem. I hardly used this microwave and have used it less than 2 years after installation. The fix becomes costly if you can't do it yourself. You might as well buy a new one. Then you have to pay for installation of that. I will never buy another Samsung product of any kind as their support is nil.

Add me to the list of very unhappy Samsung microwave customers. I had the same problem as everyone else in the same time frame. After just 2 years, the Samsung Microwave SMH9187b started beeping and flashing the SE error code. Samsung was no help, telling us to turn off the breaker. It never reset itself. Then they said they would cover the repair if it was the display but not if it was the box (brain) of the microwave. When I asked how we would know which it was, they said you won't until the repair people came out. Calling repair, they said it would be a minimum of $70 visit fee and $90 for the part. So that would be at least $160. Repair also said it is not the display, that the SE code means more than that. I'm very disappointed with Samsung and am now looking for a new microwave. Anyone has any recommendations?

I purchased this unit (Samsung Microwave Oven SMH9187W) as it was fairly well-recommended by CR. Less than 2 years after purchase, it malfunctions by automatically cycling the bake potato mode. It will start to run on that cycle at random times. If we press stop, it sometimes will not stop until we press the button several times. When it finally does shut off, it will start to run the cooking program again. Would like to know if any action is being taken against Samsung.

I purchased a Samsung microwave (#SMH9187ST) about 2 years ago, and it is now displaying an SE code on the panel. Turning it off and flipping the breaker, as Samsung Support suggested, didn't work at all. The SE code returned. It will cost me $250-$350 to have the display replaced. Based on all the reviews at this website, Samsung should step up and recall this model. My previous GE SpaceSaver model lasted many many years before it finally stopped working. Two years is unacceptable. I hope my new Samsung refrigerator lasts longer than 2 years.

It sounds like 2 years is the magic number. We purchased our Samsung microwave on 12/2010. We haven't gotten any error message yet but the lights & nightlight will turn on and off by themselves at all times during the day and night. We've been unplugging it, worried about a possible fire. So much for convenience. I'm not paying to repair this piece of crap. I feel bad for my husband who is going to need to install a new one... that isn't a Samsung.

Samsung microwave (SMH8165W), manufactured in July 2010, SE code - After a little over a year's use, this microwave no longer works. SE code just started beeping and flashing on the display without even being used. Unplugged and re-plugged, this did not correct the problem. This was purchased new and professionally installed. I will never buy another Samsung microwave.

SMH9187b microwave - SE error code appeared on this two-year-old unit. I followed the troubleshooting instructions with no results. I had their authorized service tech come out, cost $85, to the house. He said we needed a new control panel, $280. I said, "That's too expensive." Whoops, he found a loose wire. It worked fine for two days then the SE code reappeared. We're seniors so this thing is not abused. Looking online, it seems this unit has many other unhappy owners. It seems to me this may be related to the prior recall.

Thanks to Chris for the detailed info and instructions. Excellent guidance and solution. Same problem as others in this blog. I found that if I removed the panel and fiddled with the connectors, the problem went away. For how long, I do not know. Regardless, this site will save me a bundle over having a repair person come and and fix it for $200. I have a lot of Samsung products and this is the first one with any serious shortfalls. You'd think they'd step up and offer free repairs to keep the brand image clean.

Our SE code problem with our Samsung microwave SMH9187ST started about 1.5 years after installation. We tried unplugging and plugging back in, but we could not get rid of the code. We tried going through Samsung customer service but due to it being outside of the 1 year warranty period, they offered neither assistance nor technical recommendations, even after escalating to their executive offices. They did offer to have someone look at it for $250, which is about $75 less than the cost of a new one and this is before fixing it. Thanks but no thanks also to Consumer Reports who rated this the best microwave when we were buying.

We have had a Samsung microwave for 2 yrs and it worked great until the SE code appeared. An appliance tech told me it would cost around $200 to repair & suggested I should call Samsung. I did. What waste of time Samsung was - "... sorry for the inconvenience..." - and only offered to have a service repair co. call me to repair at my own expense. I read all the complaints of their microwaves and also their Washers & Dryers, which explain other problems we're having like holes in the clothes & mildew smells. Apparently, it's ok for Samsung to take people’s hard earned money & give them defective products because nothing is being done about it. There is no way I will ever buy another Samsung product of any kind.

I recently purchased a home and needed a microwave. My parents have a second home and they were kind enough to give me the 2-year-old Samsung microwave from that home. The microwave was hardly ever used when my parents had it, so apparently daily use was just too much for it. The keypad will not work - at all - not one single button. I've tried unplugging it and leaving it unplugged for hours, it doesn't work. The display just flashes "Simply Samsung" forever. Then, in the middle of the night, it activates the "1" button by itself. I'll wake up and hear it repeatedly dinging and the display says 11:11. This microwave was never exposed to any water or harsh climate conditions. It's just a piece of **. Now that I have to purchase a microwave, I can guarantee it won't be a Samsung.

We have had our Samsung microwave for about 2 years and this is the second time the SE code has appeared. The first time I was able to reset by unplugging the unit. This time nothing works. If I unplug the unit and reset, it will work for a few minutes. Then the unit turns off and on randomly and the SE code appears. This is the first Samsung appliance I have purchased and it will be the last.

I purchased the Samsung OTC Microwave SMH9087ST from Sears in 11-2010. The microwave started having problems. About 6 months later, it was showing SE error on the display and nothing would work. I got the troubleshooting info offline and it told how to flip the circuit breaker and reset it. I did that and once in a while, it worked but would always go back to SE error. In 12-2011, it began to randomly turn itself off and on in the middle of the night, and throughout the day. The light would kick on. The fan would turn on and off. It starts beeping. It has gotten so frightening we keep it unplugged now and it won't reset at all now. Sears says it is beyond the warranty when I called in Dec. 2011. I have seen tons of complaints posted on them but no one will do anything. Samsung is in denial and Sears is worthless. I have a Samsung oven that I purchased at the same time and we love it, but I won't be buying any Samsung appliances anymore after the way they have mishandled this.

I purchased a home which included an Over the Stove Samsung Microwave. It became very loud after several months and finally an SE symbol came on. We played around with it - sometimes it works. I called Samsung and they give you the same old runaround - "we want to rip you off blind". I told the representative I was throwing it in the trash and I will not buy another Samsung. They are a bunch of thieves and they need to be arrested and taken to court. Rob the poor and middle class and feed the rich just a bunch of robb’in hooded jack legs! I guarantee the owner of Samsung has different appliances in his own home.

Don’t buy Samsung appliances! I made 4 huge mistakes. I did my whole kitchen. And 18 months later I got the SE Code. I have done everything I could to get it going again. I am so upset. With my fridge, two of the drawers broke. My dishwasher had the top water dispenser break off. My stove gets scratched easier than it is supposed to. And my flipping microwave got the SE code. Don't buy Samsung! I will not buy another Samsung product - phone, etc. Don't even get me going about my Omnia Phone either.

I have a Samsung microwave that is less than 2 years old and having a keypad problem. It starts up on its own, runs the Baked Potato. The only way I could stop it is to unplug the unit. I have a repairman come out recommended by Samsung and he said the parts are no longer available. For a 2-year-old microwave? We tried again after a few days and the display has :0 on it. But the unit is now working. I can't figure out what's going on, but at least it's working for now. Samsung should recall this product. I won't be buying any Samsung items unless they fix this problem.

I bought the Samsung Microwave brand new at Costco when we built our new home. We are barely two years and the control panel has gone out of it. We're now experiencing the dreaded locked keypad with an SE error code, turning on in the middle of the night. It's past its warranty period. Never had a higher end appliance ever die that quickly. This is obviously a problem with this product as there are 70 complaints on here with the same issue. Something should be done as repair costs are the same amount as the microwave.

I tried to warm up some leftovers and the Samsung microwave model SMH9187ST just stopped. I reset the time and tried again only to have the thing display X and 0 and then went dead. I checked the circuit breakers and all were fine. I checked the manual and unplugged the unit, waited a minute and plugged it in but no luck - still dead. I called customer relations and Gerardo informed me that the unit was out of warranty and he could schedule a repair at my cost. I informed him that this was our first Samsung appliance and having it break just over 2 years when we only warm up leftovers is not acceptable. I told him that we had a LItton counter top microwave which we had for over 20 years without any problems and sold it when we purchased this unit. He checked for any recalls and said that there were no issues similar to mine and I would have to have it repaired. I told him this would be the first and last Samsung product I will ever buy and I will tell my friend and relatives not to buy this crap. I, too, checked Consumer Reports prior to buying this unit just like one of the posters here and bought it because they gave it a good rating. I will not trust them anymore.

Like everyone else, I have a Samsung microwave that is less than 2 years old and having a keypad problem. It starts up on its own, runs the Baked Potato program and eventually stops with the code -SE- displayed. I need to unplug the unit, let it sit for awhile, and then plug it back in to get it working again. I agree that Samsung needs to do something about this. The problem is too widespread. I won't be buying any Samsung items until they convince me that they can make good on fixing their problems.

My Samsung microwave oven is 2 years old. It just started beeping and the display showed 2222. And then it had an SE code and just kept on beeping. I wasn't using it at the time and it just started beeping on its own. The model is SMH9207ST, manufactured March 2010.

Do not buy! We purchased this Samsung Microwave Model SMH8165ST 15 months ago, which of course is out of the 12-month warranty. Two days ago, we received the error code SE. We followed all the recommended troubleshooting by unplugging and cycling the circuit breakers, nothing worked. The SE still comes back. I called Samsung and they say it is not a known issue. I do not know how they can say this when everyone on this site is having the same issue. Please call them and let them know you are experiencing the same issue. I am very disappointed in this company for not recognizing the issue and helping.

My Samsung microwave is less than one year old ,and I am seeing on this site that I better get a new one, because I have the SE message and nothing works to clear it. I have been on hold with Samsung, thinking this had a simple solution, three different times. So glad I checked this site so that I can stop wasting my time and money with Samsung. I will never again buy a Samsung product. Thank you all for posting.

Like everyone else posting here, I bought a Samsung Over the Range Microwave. At the time, Consumer Reports thought it was the best buy in microwaves. Last time I bother to read Consumer Reports. My Samsung isn't even 2 years old; but of course, no longer under warranty and it stopped working. I get weird symbols appearing on the panel, then SE, then a row of 6's and beeping. My husband tried to do what other people having this problem have reported doing on the internet. Unplugged it for a day, tried resetting the key pad. The bottom line is the keypad is flawed and even if he can coax the microwave to work for a short time, it ultimately quits working again.

My $400.00 Samsung microwave (model SMH9207ST) is 15 months old. There is now an SE error code. I’m very disappointed with Samsung appliance.

After much research, I purchased this unit, a Samsung Over the Range Microwave Oven SMH9187ST/XAA, in Dec. 2010. On Aug. 8, 2011, there was an error message. I called for first repair. They warned me of warranty parts that were replaced. On Feb. 6, 2012, there was an error message. I called for repair, warned of warranty. On June 20, 2012, there was an error message. I called for repair and was told it would be covered this one time only. On July 13, 2012, I requested again for Samsung to stand behind their product, to investigate why this machine was breaking down. There were no results. In August, I contacted Samsung, spoke to several folks to investigate with no help. On Oct. 9, 2012, I called for repair. Now they will cover the part but tell me I have to cover service call. I have an old machine from the 70s in the garage I'm having to use. What a mess! Please help.

We purchased a Samsung SMH9187ST microwave from Lowe’s on 5/04/2010. Fifteen months later, we started getting the SE code and beeping as others have mentioned. We unplugged the unit and re-plugged and it worked for another 24 hours then started beeping again and showing the code again. My husband is attempting to go a little further and take off the control panel. We'll see what happens. We are just so disappointed that you cannot expect an appliance with a cost of almost $300.00 to last at least 5 years!

I got the SE code on the Samsung microwave and after reading the complaints here, I called Sears where we got it and had a tech come out. We were able to keep using it until then by holding the stop/clear and start/enter button. Then I got to the point where I'd take off the panel and move the wires and it would work again. Also, using the timer/clock seemed to be the issue. Anyhow, Sears came out for $75 to tell me what I already knew (needed new key pad/control box) and it would be a total of $200 for them to repair it (it's only a $200 microwave). But he did tell me how to replace it. I tried to get the part from Samsung and they wouldn't as it was just out of warranty (so don't waste your time trying). JJ Parts in NJ is the part dealer for Samsung.

Our Samsung microwave keypad is no longer responsive after getting the SE error message on the keypad. The first time, resetting the power worked but nothing this time. The microwave warranty just expired. I had problems with my Samsung TV, but it was repaired under warranty (after a lot of hassle). Our Samsung induction stove continues to give us problems with error messages. Never again will we buy anything from Samsung.

After less than two years with very little use, the microwave started beeping and giving error code SE. I tried all suggestion of unplugging, disconnecting wiring, etc. but still have defective unit. Obvious defective unit needing warranty recall! I started looking for a replacement but you can bet it will not be a Samsung.

The Samsung microwave SMH8165ST was purchased approximately 2 years ago from Lowe's. First the light kept coming on and off by itself for a day or two. We unplugged overnight, same thing. Then the SE code came on. We looked online and there were many, many complaints about the SE code and at the same age of microwave as ours. Some people suggested taking off the touch board, replugging everything and putting it back. For some it worked. We simply plugged and unplugged the wires inside, replaced. Now the microwave is completely dead. Customer service just gave me a number to buy a new keypad. No more Samsung for us.

Wow. Look at all these reviews. Same **, different user. I have the same microwave that everyone is complaining about here. This microwave has always been noisy (really noisy) and the keypad hard to use. We bought it to replace a Kenmore microwave that was over 20 years old (like our fridge), but still working. Now, we are getting the common SE problem; no amount of beating, unplugging, cursing, or other trickery will coax it into working. I went with this one because it looked great with our Frigidaire cooktop and oven, and I did not care for the styling of the Frigidaire micro. What a crock! Appliances should last. The oven that gave up and had to be replaced was a Magic Chef from 1966.

I purchased the Samsung SMH9187ST microwave in May 2011 and installed it in July 2011. The unit failed on September 1, 2012! I barely used it, too. There was no SE error code as I've been hearing or beeping, just a blank display and no response. I unplugged the unit for about an hour and replugged it - no luck. I left it unplugged for 2 days and then it worked again for about a week and today the unit is again completely unresponsive, even after trying to plug it back in after 2 days of being unplugged. I'm in for a class action suit. The company has ripped a lot of people off and should have a complete recall on these units. My biggest beef is that this unit was a pain to install and now I'm looking at dismantling and reinstalling another unit. I'm not so upset about the loss of $245 I paid for it but rather all of my time and frustration. I'm done with Samsung.

Just got the dreaded SE error code. I tried powering off, resetting with the clear/start hold and nothing. I called Samsung and got the traditional response, "We can set up a maintenance appointment which will cost you ..." No thanks, I would love to be part of a class action. This does seem senseless since they have been aware of this problem. The fix is about as much as the microwave. Ugh!

I purchased a Samsung microwave model # SMH 9151S 1 year and 5 months ago. The unit has abruptly failed. The unit will not power on, nothing responds. I contacted Samsung and faxed them all of my purchase information. Samsung contacted me to say (what I had feared) that it was beyond the 1-yr. warranty and they would contact a repair person to come and diagnose the problem. I would have to cover all of the expense. Many consumers are in the same boat. We can either pay for a repair that will often exceed the value of the unit or buy a new unit.

Price was over $300.00 and this appears to be a very common issue at around the 18th month of usage mark per the complaints online I have read. Of course, I called the company and they state, "Too bad, it is out of warranty (12 months)." The company needs to look at the business they are losing over what could be a small fix. I will no longer purchase any Samsung products. I was a dedicated Samsung customer because the quality was there in the past. In this economy, you would think that a company would value the customers they have and when they see a defect like this, they should address it, not just brush it off. Samsung needs to look at Tylenol for an example of going above and beyond for its customers. So with that said, I have a $350 microwave that lasted less than 2.5 years so maybe I will just purchase a cheap microwave every year. At least, I will get a new one each year and may be more cost effective,

How to fix Samsung microwave SE Code - We had the exact same problem ... SE code out of the blue, keypad wouldn't work at all. I have the solution and all you need is a Phillips head screwdriver, no skill required for the rest. I searched internet, found a YouTube video on how to take the panel apart. Unplug your microwave, follow directions to take panel off - a 5 minute job. Unplug and replug blue and white connectors...easy. Take some rubbing alcohol and wipe off that green ribbon (I read this a lot on other sites). While you have everything apart, wipe down the inside, there was some gook behind the panel so I figured, what the heck. I put it back together, plug it in. We haven't had any problems since. Save your money, this is a very easy fix. I feel like the quality of every thing these days is cheap, made overseas **, so having this happen in under 24 months did not surprise me. I'm just glad I didn't get ripped off further by Samsung telling me a professional repairman was needed. It was a 20 minute fix from start to finish, maybe less.

I purchased a home 2 years ago and it had a newly installed Samsung over-the-range microwave installed. After only one use, it suddenly stopped working. The seller told me he got it at Lowe's and so I took it back and they exchanged it with no problem. This microwave lasted about 18 months and started giving us the SE code. I got online and read all the problems these units are having. I tried unplugging and holding down certain buttons with no success. I am an electrician so I decided to just take it apart and see if I could see the problem.

We purchased a Samsung over-the-range unit and we too got the error code, unplugged the microwave and it worked well. That is for a while. I heard a ping noise and the springs for the latch broke. I had complained about this since day one, since we got it. It was even checked several times under warranty and was told it was fine. This is what I get and Samsung will do nothing about it. Count me in for a lawsuit. Never buy Samsung again.

I am so disappointed in this product. I paid so much money for this unit and to start having this SE problem is extremely disappointing. Once again, the consumer gets the short end of the stick. I wish that Apple company made microwaves. They value their company and consumers.

I bought a Samsung SMH9187 microwave in November 2010 and on 9/2/12, it spontaneously beeped and showed the dreaded SE code that so many have written about. I tried to "cycle" it per the instructions by unplugging the unit with no result. The keypad was dead. I called Samsung service who were less than helpful. They could not find an authorized repairman anywhere nearby and I live in a major metropolitan area. After spending about 4 hours trying to find a local repair person who works on Samsung with no luck, I called Samsung again and pressed very hard for a repairman's name in my area. They finally found only one.

I purchased Samsung microwave model SMH9187B on November 12, 2009. It is now September 7, 2012, less than 3 years later and the microwave got the SE error code. Samsung, of course, will not cover it since it is out of warranty. They are aware of the problem but don't care at all. It will cost me over $150 to get a repairman out to service it. Ridiculous! I'm all for a class action suit - sign me up!

I also bought a Samsung Microhood. And in good fashion, it began displaying the SE code after about 15 months of use. I've noticed that this time seems typical of others who have experienced this problem. The unit spontaneously starts running the baked potato program and then defaults to the SE code, beeping every few seconds. The problem was sporadic at first. Now, I cannot get it to stop showing the SE code. I'm beyond frustrated and disappointed. I may try some of the suggestions of others before pitching it for a non-Samsung model.

I, like everyone else, got the Samsung SE error out of nowhere, at around 18 months after purchase. I read all these reviews today and was about to go shopping to replace my SMH9187ST microwave. After power cycling it, the SE error would come back between two minutes and immediately. So far, after I did what I did, it hasn't happened in 8 hours. So here is what I did. Hopefully this will work for someone else. All you need is a Philips-head screwdriver and I didn't even have to remove the microwave from where it was mounted.

I would like to offer an update from my earlier posting of July 20. My wife and I have struggled with this MW since around the 1st of July when it defaulted to the ubiquitous "SE" error code. Been there, done that on unplugging/plugging the unit. I was hopeful in that after writing the first review, the MW actually worked for about a month without a problem. That's after I took the edge of my hand and pounded on the keypad out of anger. I thought I may have finally solved the problem, but to no avail. The SE code came back. I've tried the two button solution as well without success.

Samsung microhood SMH-19187B - SE on display after minimal use at our lake house. I purchased it from Sears 18 months ago, given the runaround by phone and on the internet trying to find a solution for this problem, only to find out there are dissatisfied customers by the dozens with this same problem and no one is helping these people out to get their money back from this fraud that Samsung is getting away with. I will never buy another Samsung product. Count me in to file a class action lawsuit against Samsung.

Samsung microwave SMH9187 - As others describe, the microwave started to beep and the -SE- error code appears. This signifies a display panel issue. Some have had success disconnecting power source for ~15 seconds. Others had success by simultaneously holding the stop/clear and enter/start buttons for 20 seconds. Someone else recommended disconnecting the display panel. This is easy. It is easy to remove the plugs and on my model, only the two white and blue plugs at the bottom could be incorrectly swapped but the blue plug connection has the word blue clearly shown.

My story is the same as everyone else's. A 2-year-old Samsung over-the-range microwave starts beeping and I get the SE error code. I think I'll skip the repairman route. (I was having trouble finding one who would work on it anyway.) Class action lawsuit? I'm definitely interested.

I, too, purchased the SMH9187 after reading Consumer Reports' recommendation. Fourteen months after purchase, we came home from vacation to find the SE error code displayed. I tried unplugging the unit and plugging it back in after different lengths of time but to no avail. The SE always came back within less than a minute.

We purchased a Samsung OTR microwave model SMH9187W (from Sears) in June 2011 and it was installed in July by Sears. I returned from a 3-week trip in mid-August and found the microwave door ajar and the light on. The latch hooks on the door had no tension and could not keep the door closed. Everything seemed in working order when I hand held the door shut. I called Sears and they said, "Sorry, you're one month out of warranty. For $75.00, we'll send a serviceman out, but you'll have to pay for parts and labor in addition to that." However, they offered a deal of almost $300.00 for a service contract to take care of the problem. Big deal.

Samsung Microwave model no SMH9151STE - I received the SE Error for the first time a week ago or so and followed the instructions provided to clear the error so that the microwave can function again. Unplugging did reset and clear the SE error only for about 12 hours and then it came back again. I called Samsung and discovered that my warranty had expired. The microwave is under 2 years old. The angering part is that it took the very nice repairman about 15 to 20 minutes total to switch out the part and correct the issue. The total cost of the part was $33.61. I was charged $135 plus tax for about 20 minutes of labor. This seems like a common error and since this is the case, why doesn't Samsung provide some sort of discount since their product is defective? Samsung should stand behind their products and offer customers experiencing the SE error some sort of discount or no charge for 20 minutes of labor!

I bought a Samsung over-the-range microwave (model SMH9187W/XA) in March 2010. It began beeping and giving the "SE" error message. Without an extended warranty, we will have to pay parts and labor for a 2-year-old appliance. No more Samsungs for us!

After getting the SE message on my two-year built-in Samsung microwave, I did some research and saw how someone said to clean the ribbon on the display panel. Well, I was too afraid to mess with the control panel so I placed a service call in. The tech came and I told him what I read so I asked him to remove the ribbon or membrane and then reconnect. Sure enough, the thing started working right away. I spent $100 on service call. So I hope someone else can use this information. So next time, just remove button panel and unplug ribbon membrane and reconnect.

My Samsung microwave (model SMH9187) is a few months past its warranty period and is no longer working due to the SE error. The unplug/reconnect fix worked for 12 hours the first time and 10 minutes the second time. I should have done more research before shopping for a microwave. I cannot believe Consumer Reports rated this junk number 1. Do not buy Samsung microwaves.

The SE error occurred on a two-year-old over-the-stove microwave. The same thing - unplug, worked for a short time and then nothing but an SE error since. The TV has been a problem as well. Luckily, I had a warranty. But it is less than a year old and I had the entire rear component replaced. Now there is a line on the middle of the picture that will not go away. I think they are just selling junk.

My Samsung microwave is 3 months past its warranty period and is no longer working due to the SE error. The unplug/reconnect "fix" worked for 12 hours the first time and 10 minutes the second time. I should have done more research before shopping for a microwave. I hope that anyone looking to buy a Samsung appliance reads these reviews before buying.

I too am in the same boat. "SE" error code started about three weeks ago, but we were able to unplug the unit (SMH9187 MW) to get it working again. It's not now. I had a local service company come and take a look. They charged $79 to just make a house call (It can be a credit to the repair cost.). The hook is the charge to repair with part and labor is about what I paid for the unit. I purchased it in October 2010, less than 2 years ago, from Lowe's. I called Samsung right after the repairman left, and he told me to try unplugging and plugging the unit. I told him I have done that numerous times, but he still asked me to do it again. I did. I had no luck! I vented and told him based on what I'm reading online that it seems Samsung has a real problem with a bad part that should be replaced for free, even though the 1-year warranty is now passed. He didn't comment. That will be the last time I buy a Samsung product, no matter what the price.

"SE" error message code in Samsung Over-the-Range microwave (SMH9187) won't go away. I've unplugged the microwave and plugged it back again several times. Message returns on the same day so I cannot use the microwave. This microwave is about 18 months old.

Samsung over-the-range microwave, like all the other complaints I found on this site. The big "SE" problem. This product is apparently so bad Samsung should be prevented from attempting to continue sales. Very poor product.

I purchased the SMH9187 Microwave on December 2010. 8 months later, August 2011, it flashed the error code. The control panel was replaced. 6 months later, February 2012, again the same issue. The representative warned me of the warranty. I reminded them it was still in force. The repairman again replaced the control panel and now for months later, it stopped working again. I was warned of the warranty. I reminded the rep this has been an ongoing issue that they should be investigating why it continues to happen. They said they would give me a one-time repair. The control panel was replaced again and the thermostats. I have tried to contact Samsung to request that this be investigated but find it difficult to find the proper department to discuss this.

As in many of the other reviews, I also experienced the dreaded SE error code on my range microwave (model 9197). I realize that it's probably hit or miss as to what type of help you will get when you call Samsung’s customer service center; however, I was very lucky to get an articulate, responsive person who seemed to be well aware of this problem. He did offer me a one-time courtesy warranty extension which will pay for the repair of my unit. If it has to be replaced, I am ready to fight that battle next!

Over Range Microwave lasted 2 years until I got the SE error code. Luckily, I only paid $100 for it. Maybe I will take it apart and mail it back to Samsung piece by piece if I can't get it to work.

This is a follow-up on our Samsung SMH9187 microwave. The repair did in fact happen! They replaced the control panel and, so far, everything is fine. Our persistence paid off, at least this one time. However, my faith in the company is still not revived to the extent that I'd buy another of their products.

I began getting the dreaded SE error code about 2 months ago. I kept resetting the Samsung SMH9187 microwave, and it would be fine for a short time. About 2 weeks ago, I couldn't reset anymore. I contacted Samsung, and they said that the unit was out of warranty but they would send someone to fix it. I got a call the following day and was told by the repairman that the charge would be $145.55 for the part and the rest in labor. I only paid $210 for the unit and said I would hold for now.

We purchased the Samsung SMH9187ST microwave OTR from Best Buy in early 2010. This unit was one of the top-rated OTR microwaves on Consumer Reports. The oven has been very lightly used as we have a second microwave in the kitchen (a Sharp which is over 7 years old). Anyhow, 29 months after purchasing the Samsung, the keypad is showing the SE code and is basically unusable. As others have experienced, this is a known defect that Samsung should take care of but won't. I will be sadly buying another brand to replace this nice looking junk, but I would eagerly participate in a class action lawsuit against Samsung!

I bought a Samsung Microwave when remodeling my kitchen. Just after warranty ran out, I got an SE error and the microwave quit. I called customer service and was told to unplug and replug. It didn't work, so they gave me # to get it serviced with a $240 price tag before parts! That is ridiculous. Since then, I have been researching online and found this was a problem way over 2 years before I purchased mine and not only was Samsung aware of the defect, so does Lowe's. This is fraud and those cheated should be given a full refund!

We bought this MW (smh2117s) at the end of April 2012. By May 15 it broke down. I tried to exchange it, but Samsung won't do it. The tech guy showed up 10 days later, did something, and it started working. Once again, it broke during the first week of June. I called, but there’s no service guy yet. I called again to see if they could get me an alternate service guy. The response was no one was available. Meanwhile, I am out of a MW and had to get a counter-top model for $100. The product quality is very poor. Samsung as a company is really not an appliance company. My last Kenmore survived 12 years. I should have stayed with Kenmore, WP or something similar. If you don't want a poor experience with an appliance, stay away from Samsung. As for me, I am not buying another Samsung product again.

We bought a Samsung SMH9187 in April 2011. It started to give intermittent (1/month) SE error and beeping around November 2011. We did not call for repair as the microwave still worked. The microwave completely stopped working in May 2012. We called Samsung to inquire about the error and learn whether there was any chance the warranty would cover it, since it began months before the warranty expired.

This 16-month-old Samsung microwave had the dreaded SE error code. I tried unplugging it to recycle and nothing worked. After reading all of the reviews, I knew I was doomed. I called Sears only to find out it was a common problem. And, as the previous complaints say, it will cost more than a brand new one to fix. I also read where it was a known problem with the keyboard circuit and yet Samsung still would not give the consumer a break by recalling it. I then read one entry in Google regarding the problem which said to hold the cancel and reset button down at the same time.

I remodeled my kitchen and I decided to change all my appliances. I went to Sears and bought the refrigerator with french door and bottom freezer, the dishwasher, the microwave over-the-range, and the range. It has only been 9 months since I bought them all. The refrigerator stopped working, the microwave latch is not working. They came and fixed it, now it's giving me an SE error. The handle came off. I'm not sure if I should just change the microwave or just keep calling Sears and complain until they change it. I will never touch another Samsung appliance. Thank you Samsung for pretty much stealing my money and give me a piece of crap when I could have bought something cheaper and received better service.

In 2010, we finally upgraded our appliances that we had for over fifteen years. Of course, the Samsung appliances came highly recommended. I did three months of research, even though there were many red flags and negative reviews about Samsung appliances. Thanksgiving 2011, the refrigerator began making a loud noise. Of course, the warranty has expired, but we have purchased extended warranty. So no problem, right? Wrong. The tech could not come until one week later.

I bought my Samsung Microwave on April 3rd. Yesterday the touchpad flashed to SE and it will not do anything else. I was told it is an electrical problem that only a Samsung technician can fix. Coincidence that it broke down less than a month after warranty? This will be the last Samsung I buy.

I bought a refrigerator, range, dishwasher, and microwave; and both the dishwasher and microwave have broken down one month after the warranty expired. To make matters worse, the computer/touch pads make it nearly impossible for anyone other than a Samsung repair specialist to do anything. Even worse, when I contacted Samsung for online help on an error code I was getting on my microwave (SE), I was told to unplug the appliance and plug it back in. Well, in the words of Homer Simpson, duh. Thanks so much Samsung for nothing.

I replaced 15-year old Sears Kenmore appliances with what I believed to be top of the line Samsung appliances. Boy, did I learn a lesson. Problem number 1: the oven dead shorted a heating element. We had a service man out for the repair. He didn’t have the parts. Evidently, Samsung replacement parts are not well stocked or easy to get. We made our own repairs. Problem number 2: the refrigerator ($2700 French door, freezer below) started leaking water under the deli tray and freezing. This appliance has a service plan and the service tech was contacted. It took two weeks to get the part, which was shipped in to our house from California. He made the repairs. The problem was solved for a while.

I remodeled my entire kitchen and wanted the best appliances. Samsung came highly recommended at the time. I purchased the stainless steel refrigerator, range, dishwasher and microwave. I purchased an additional warranty on everything except the microwave because I have had cheap microwaves in the past that last more than 15 years. Who would have known, 16 months later, the microwave would be the first to give me problems. I started receiving this error code "SE" and the manual states to unplug it and plug it back in. Well, I tried that several times and it did not resolve the issue. Finally, I called Samsung and was told that a service repair person would need to come out. Never once told I would have to pay for someone to come out and check it.

I bought over the range microwave in September 2008 for about $300.00. Immediately, the latch was broken and needed fixing, that was covered. Now it's running normally, making a slightly different noise when on but not heating anymore. I called Samsung, was referred to a repair company, but they never came for the appointment and have made no attempt to re-schedule.

Touch pad shorted. It starts by itself and then stops working. I bought it about 20 months ago. It's a piece of junk compare to Panasonic Inverter. I had it more than 5 years, and it's still working fine after I pulled it out from my storage. I am done with Samsung products (model smh9187b).

We bought a high end Samsung stainless steel over the counter microwave oven to replace a different one (other brand) that failed after 10 years. The Samsung one failed after 22 months of operation (out of warranty) when it stopped heating items. No noises or weird indicators to report of. Now, I am left with the choice of paying for repairs or buying a new unit (not a Samsung ever again). It is inexcusable for a household appliance to fail so soon, and that there is no indication of the failure (error code, warning) other than it stopped doing what it was designed to do in the first place.

I purchased a Samsung Microwave Model number 9187W in late 2009/early 2010. It is now not working. This was used very minimally, but is now making a loud buzzing noise and will not heat food. I contacted Samsung , but feel this unit should be replaced. An appliance should last for years, not months. I am unwilling to use a repair shop for the cost and am now researching other appliance options. I expected a superior product from this manufacturer, but was completely turned off by their customer service! I would not recommend any of their products and I am now looking for an American product. Is there such a thing?

After only 17 months, the magnetron on a stainless steel high end microwave by Samsung broke down. I called Samsung and they put me in touch with a repair company. I am sure it is Magnetron because the food will not heat up. I decided why bother with a repair that will cost me a minimum of $160 on the low end for a machine that was $269 new. What a nice looking piece of junk.

I've purchased over the range microwave in May 2010 and in October 2011 (17 months later). The SE note came on the screen. The cost for a technician to come out was $75. This did not include the part or labor to fix it. I went out and purchased another brand of microwave and will never purchase another Samsung item.

We purchased our Samsung Stainless Steel Over the Range Microwave from Best Buy in March 2010. 17 months later, the microwave has stopped heating completely and is not under warranty. So frustrating. We had to get our 15-year old small countertop microwave out of the garage to use until we decide what other expensive brand we want to waste our money on. To invest in nice appliances is a joke and there should be a class action lawsuit.

I bought a $400+ microwave last year from Lowe's and now it doesn't work. I'm positive that the magnetron has become defective. I called Samsung, who passed me off to a repair center, that now tells me I have to have the bill of sale in order to get it fixed. Are you kidding me? It's installed in my house and they want a receipt. I paid cash for it. I don't have the receipt. They said I that didn't register it so they can't help. That's the way to get out of a warranty.

I bought a Samsung SMH9187ST Microwave OTR in Spring of 2010. 15 months later, the keypad totally died with only an SE on the display. I called Samsung and got a total runaround as it's out of warranty. I have hardly even used this microwave! I talked to the manager at Lowe's, where I purchased this, but he was unable to help much. What a crock! I called an appliance repair center to have this fixed on my own and was told it would be cheaper to buy a new microwave. This is consumer fraud and if anyone ever files a class action suit, please feel free to contact me!

I bought a Samsung Over-The-Range Microwave from Lowe's in February 2010. I just found out I need the keypad replaced. The warranty ran out in February. I called Samsung and they said there is nothing they can do because the warranty has expired. They have already been out once while the microwave was still under warranty. The cost of the repair is about $260. I tried to explain to them that even though the microwave is no longer under warranty, I would think a $400 microwave would last longer than 18 months. She said I am eligible for a new one if they have to fix the same issue twice within a year. That doesn't really matter to me since I would have to pay to have it fixed twice. She didn't understand this concept and could not get past the fact that the warranty had expired. Now I have 2 options: get it fixed or buy a new one. I would just like for a company for once to stand behind their product. I don't think an 18 month life expectancy is what they had in mind. Especially since the last "cheap" microwave I had lasted 15 years without incident.

We had purchased Samsung 1031LAT microwave from India in December 2007 after finding that this is the best in class. Mind you, we went out of our budget to get the oven. Now, we are in Malaysia and suddenly the oven started showing the 5E or SE error. We have sent the microwave to the service center in PJ as told by the online support. Today, we have been asked by the service center to pick it back, unrepaired, as they don’t have the parts which apparently are the front panel, which is the problem.

My new microwave was installed in middle of May 2010. Magnetron went out 3 weeks ago. There was a very loud buzzing noise. I called Samsung and I was given an appliance repair service number. A week later, they said magnetron has gone and will order part. I asked does if this microwave have to be taken out of the wall to repair? Does it stove need to be moved out? He said yes. I told him that this has only been installed for 6 weeks, and why not just replace for a newer but same model. It is not only defective but it's on the recall list. It has no Samsung sticker logo inside which, Samsung on their web has noted, may have problems. Apparently, Samsung has chosen to repair a major part, Magnetron!

On 12/29/2009, we purchased a new Samsung stainless steel kitchen French door refrigerator, electric range, dishwasher and over-the-range microwave. Days after installation, the microwave started making a loud clicking noise while it was in use and I immediately called Samsung’s customer service. I was provided a case number and was told that I would hear from the repair service within 24-48 hours to schedule an appointment.