Samsung Microwave Reviews

We have a model SMH9151W which was manufactured in 2009. We bought it at Lowe's in April 2010. We had the -SE- control panel error. Sometimes pulling the plug for a while resets it. We haven't decided on our course of action yet. We may just buy a new control panel and install it ourselves so that we don't have to spend time on the phone with another customer service call. In addition to disgust with most manufacturers, I feel that Lowe's just sells junk that will make your house look updated and fresh just long enough to sell it.

My microwave suddenly began beeping and displayed a SE code. Upon reviewing internet comments, I realized it is a common problem amongst owners and there were various experiences in getting a repair. After spending 45 minutes on the chat line, I was referred to the customer service line. I called and was greeted by a very friendly representative. Unfortunately, I called Samsung US and was referred to Samsung CA. The ticket number he provided was not recognized in Canada so I had to go through the whole story again. They were willing to send a technician out but I need to provide a receipt. In my opinion, a Samsung product is a Samsung product. Nonetheless, a few hoops to go through in order to get a technician out so will update later.

David in Ohio, I had the same exact situation occur with my microwave. It was made in Feb of 2010. But I did not take possession of it until Sept of 2010. I was storing a freshly made chocolate cake in the microwave when I came home from work to smell a horrible odor of something burnt in my home. I freaked out and began searching for the cause. It wasn't until later that I noticed the code for a short on my microwave. I unplugged it and cleaned the horrible mess out of it. Then I re-plugged it in and reset the clock and tried to warm up a cup of water. Everything worked fine. So I thought, "ok, that was weird, how did it turn on by itself?" Then as I was going about other business, I heard the microwave turn on.... When I got to it the message screen said it was cooking in Baked Potato mode. Now that was crazy!

I got an SE or 5E error message on my Samsung SMH9187ST the other day and I didn't know what to do. I tried the unplug/replug but I am not very handed with repairs and did not want to try anything else. Of course I purchased the microwave in Dec 2010 and didn't get the extended warranty but did not think I would have to. I tried the live chat and was able to get the representative who had heard about this issue multiple times and stated:

We got a Samsung microwave in 11/30/2013 and by June of 2014 first, the vent fan would come on when no one was home. So we call the repair line and they came out and change out parts. Then one month later, in July 15, 2014 did the same thing and when you turn it on, would get a SE and cut off. When the repair man call me to come out (without looking at it) and clear my schedule, said, "I will order parts and then come out", so that means I need to wait again to see if he show up then.

Like many other people have reported, our Samsung Microwave, bought in Dec 2011 from Lowe's stopped working with an SE error code. Symptoms are the same. After one or two minutes working, the SE error message comes, touch pad does not work and it starts beeping. I called 1-800 Samsung. They said they will come and change the control board under the warranty. I hope they do it.

Don't buy! It's a complete lemon. And Samsung will not replace. Just continued repair until out of warranty and then offer to pay you way less than it cost. Problems with all my Samsung appliances.

Where did you read that Samsung was fixing the SE errors? I have this problem and don't want to pay if I don't have to. Cannot find this elsewhere online.

Told to unplug unit and would be contacted within 24 hours.

Samsung SMH9187 Microwave with SE error - Pro tip: Take a picture of the SE error displayed on your microwave if you plan to try to get Samsung to repair it. About two weeks ago, our microwave displayed the SE error code and began to beep every 15 minutes or so. I looked online for suggestions, and one of the first was to unplug the microwave and see if it resets. That made sense to me; most of us have encountered the occasional electronic gremlin. Unfortunately, I didn't think to take a picture of the SE error first. I'll explain later why that matters.

Purchased a Samsung Microwave from Lowe's in December and by May it started acting up not coming on or it will work for a 2 weeks and stop again. Now here it is a month later and this time it's no longer working. I called their service center to have it repaired and they have canceled 3 times. It's been 9 days that I have been without my microwave. Now they scheduled it again for Friday... 3 more days later. I will never again in life purchase anything from Lowe's. And anyone out there reading this l would advise you to do the same.

Samsung Microwave Model SMH9207ST - We have had a Lowe's Tech over 4 times due to our malfunctioning microwave. We love the microwave and it's styling but we have had issues with it. When the door is opened, it will reset the date/time causing us to reset everything. This problem is off/on and unpredictable. The tech replaced the door already but it continued to malfunction a few months later. He said the door design pinches the wires when opening and closing and Samsung is aware of this. He ordered an updated door design but it has been back ordered several times. Today, the fan came on high all by itself! It scared the crap out of us and I have concerns that this thing isn't safe! What if the oven starts while we are away? I guess we will unplug the damn thing when we are not using it. We have numerous Samsung appliances which we love but this microwave is a dud. These problems are causing me to question Samsung's quality and commitment concerning customer care. Thank goodness for Lowe's Extended Warranty as all this would be costly to fix.

I bought a Samsung microwave (next to top of the line) and within a year it would not heat. The store I bought it at graciously replaced it. I added money to it and purchased the top of the line one - again a Samsung. In January the door bracket broke and my husband and I spent a day finding the right bracket on the internet. It was a $10 part and after finding schematics on the internet on how to replace it he was able to replace it. Otherwise it would have been at least a $125 repair call.

Microwave just over 2 years old model SMH8165ST. I got the "SE"code. I took it apart, cleaned all the terminals. Now the touch pad doesn't work. I called Samsung, got a guy on the phone, who was very bad with English. I tried to explain the problem to him. He couldn't understand me. I'm very frustrated. I seen all these negative reviews on the Samsung microwaves. The bottom line is Samsung microwaves are JUNK!!!!

Microwave Vent comes on and off by itself. Have to unplug it afraid of fires. Went online and saw numerous complaints about same microwaves. Plan on calling Lowes Monday to see if they will take it back. Samsung needs to be taken to task for obvious manufacturing flaws in microwave keypads. Will wait to see how Lowes and Samsung handles issue. A bit angry with Lowes who continues to sell this microwave knowing the issues Samsung is obviously having.

Samsung Microwave model # SMH8165ST - I bought this microwave in May of 2011, and it has gone out on me flashing the SE error code across the keypad. Nothing helps; the breaker is not tripped and I tested the plug to make sure it works. It is completely un-usable and of course the warranty has expired. I had to pay $500 plus to get it installed over my stove and a week or so later, pay an electrician another $500 to put in a new breaker for it because it kept tripping. I have been reading a lot of reviews on Samsung models with the very same problem. It appears to me that these should have been recalled long ago, but Samsung continued to sell them.

Have had this microwave 2 yrs. It seemed to have issues right away. It runs with the door open! I'm sick of calling to get the dang thing fixed! 6 times! They should have just replaced this!

I have an STH9207 Over the Range Microwave. About 4 months ago, it (like many/most other similar models) went completely dead. After a huge amount of bureaucracy, I finally got Samsung to send someone out to look at it. The repairman was very familiar with the problem as he had already replaced MANY transformers in these microwaves previously. A quick look on the internet and it became apparent to me that I was the proud owner of a lemon. Nevertheless, the repair agency replaced the transformer in my microwave. Today, the microwave went dead again. I called Samsung and told them that. Obviously, their 'fix' isn't fixing the units and that I would appreciate a replacement or a refund. The lady told me that they can't do that. Instead, they can only pay to have the unit fixed.

My microwave (a few years old) model SMH 9187 ST has gotten the SE Error. I chatted with a Samsung rep today and they are covering my issue free of charge. I took a pleasant approach with them, gave them my model and serial number and viola, they will be covering my repair of new circuit board. The equipment definitely has issues but in my case Samsung is standing behind their product.

I purchased a Samsung Microwave Model# SMH9187ST in 2010 from Lowe's and have not had a problem with it until now. The other morning at 3:00 AM, it suddenly started beeping and displaying an SE error. I then contacted Lowe's who said that they have had similar complaints with this microwave and suggested that I call 1-800-SAMSUNG. I then called Samsung and was transferred to the ECR (Executive Consumer Relations) department where I then gave them my model and serial numbers. They stated that this was a known issue and that they would send a repairman out to replace the control panel free of charge. They also said to take a picture of the microwave showing the SE error just in case the microwave miraculously started working properly prior the repairman's arrival. (They Highly recommend that I do this).

I have had this microwave (SMH8165STE) for under 2 yrs. It starting beeping, will not cook, touch pad does not work, and it shows a 5E error on the screen. I checked online and discovered this microwave has been discontinued. Many people have experienced this same problem, and the microwave was never recalled, but should have been. Samsung should make this right. Not only do I now have to purchase a new oven, but I also have to pay additional funds to have it installed. Not good; not good.

Samsung OTR Microwave model SMH 1816S - Long story short, Samsung continues to produce defective Over The Range Microwaves that fail in the first two years due to steam from cooking on the range. Then refuse to acknowledge there is a problem, meanwhile making a fortune off replacement parts. This is why we need to ban the sale of their products in the US. P.S. If you want to make money off a class action lawsuit, I want nothing for myself but will sign on so the lawyers can get rich.

I have owned model SMH917W microwave since 2010. It was repaired under warranty 3 years ago and today it failed giving me an "5E" or "SE" Error code which an Internet search told me was the code for a failed membrane keypad.. After watching a YouTube video, I removed three screws and was able to unplug the leads to the keypad then reinstall the leads and it works fine. Next time, I will buy GE.

I have owned this microwave since 2010. Today it displayed the "SE" error. After reading online, I determined that it was due to the fact that the microwave is installed over the stove and steam from cooking affects the sensor on the control panel (it's kind of hard to cook and not have steam!!!). I watched the YouTube video and repaired the panel accordingly. So far it is working - but who knows for how long! I also noticed that some people were calling Samsung and getting it repaired; however, when I called, I was told that my particular model was not covered by the "epidemic warranty". Since other people with the same model got theirs repaired, it appears that the story from Samsung is different from different representatives!!! Most people seem to be having the same problem with Samsung's customer service and have additional problems even IF they actually get it repaired. I bought Samsung in good faith thinking that it was a quality product. I will replace it with another brand and will never buy a Samsung again.

Purchased microwave July 2011. Ten months later, needed a new panel (June 2012). Repair man comes out and then needs to order part and make another date to come back. Without microwave for two weeks and three days that you need to be at home. Five months later (Nov. 2013), it happens again. Repair man comes, need to order part, comes back two weeks later and puts part in. Stops working in a few days. Repair man comes again, order new part, wait another two weeks and finally comes to repair microwave on Christmas Eve. So count it, this was a total of six days that I had to be home. Add that to the other three days from five months ago. Now we have a total of nine days plus all the days I was without a microwave. Surprise, four months later now and no power again.

My two year old Samsung smh1816s suddenly quit working. When I press the cancel button for 8 seconds, it shows -SE-. I called Samsung to ask about the epidemic warranty and they said that my model number wasn't covered. It is obviously a problem with all Samsung microwaves! I am very disappointed with my product and service from Samsung!!!!!

Samsung SMH8165ST Microwave SE error code - Called Samsung customer service on a "SE" error code that will not reset. I understand this is a common problem on this model. Oven is about 3 years old and should have done better. Samsung Basically said too bad about you. No more Samsung junk products for me and I am a electronics nut.

About two years ago I bought an over the range microwave; SMH9187ST is the model number. Worked well until one day it started making a beeping sound. I went to go investigate it and found the -SE- error. From what I gathered online from different sites, it is a control board issue. It has been a problem since 2009. Here we are in 2014 and they have not fixed the problem with the control boards. Since they do not make the microwave anymore, there is no way to replace the control board. I will only buy Samsung phones. The rest of their products will fall on my deaf ears.

We purchased a ME model and in a few months it started coming on when we use the stove beneath it. The light comes on and the fan starts and will not turn off. The keypad locks up and you have to unplug. I have a Samsung stove and refrigerator. One of the smooth top burner elements stopped working. Samsung should stick to TV's.

Microwave is less than 2 years old, used very little (maybe 20 times) and just started beeping and displaying the SE error. The microwave does not work due to this error message. What can be done to fix the microwave? Does Samsung have a recall? I would not recommend this microwave to anyone because I have a counter-top microwave I use and that is reason I have not used this much.

I bought fridge, dishwasher, microwave, range, and a washer/dryer for a new house, did my research and thought I was buying the best available. First, within 1 month, the dishwasher went. I made more calls to Samsung than loads of dishes in the unit. The problems ranged from simply not turning on to the motor completely seizing. Apparently there are plastic pieces that break off the wheels and racks and end up lodged in the motor, therefore seizing the motor.

Disappointed that Samsung knows that their microwave have a defect (se error) and have no plans on correcting. My microwave is 2 years old. I would not recommend anyone to buy a Samsung refrigerator, microwave, dishwasher or stove. I can't believe in two years every one of the appliances have issues. $5,500 down the drain.

SE error code on 2-year-old unit micro over stove that makes steam when cooking. Defect in unit. Samsung makes a unit that goes over stove but steam breaks unit and they will not repair. Time for class action. How do we start suit. Two types of smh9207st units. Had this problem or are going to have it if you cook on your stove under the unit. Guess Samsung makes more on repairs than on sales of unit. Will never purchase Samsung products again.

We bought our Samsung microwave model SMH8165W on Feb 23, 2011. I know this b/c I actually registered online w/ Samsung to get the "extended" 1 year + 3 month warranty. They have engineered their microwave to be built to last barely above a year. Let me say, it is beautifully designed and at an inexpensive price point. It was the best deal at the time. It had features that we NEVER used - like, any of the snack features. My husband still loves it.... BUT... within a year, one of the LED legs blew out in the first number. We ignored that. It wasn't big enough to bother, you could still read the number. I'd already misplaced any paperwork.

I am really scared with the previous reviews. I bought from Sears a Samsung microwave model SMH187S. Then we got the SE message and the constant sequences of 5 annoying beeps. I took the power off even for days hoping the computer will reset... negative. I went to internet where some people claimed cleaning the terminals will do it… negative. This is absurd, a microwave less than 3 years. I have to bring back from my garage a Whirlpool microwave, a very basic and inexpensive model that I have used for more than 10 years and it works well.

I purchased Samsung Microwave SMH9207ST which comes with a 1 year warranty. The microwave was manufactured in February 2011, very moderately used, and owned for approximately 2.5 years. At 15 months, an internal piece of the handle broke, not allowing the door to close. I contacted Samsung who referred me to a repairman. For a repairman to assess the problem, order the parts needed, and install would have cost over $125 plus having to take time off of work without pay. I was able to quickly assess the problem, order 2 plastic interior door pieces (one extra) for $12 with shipping and reassemble the microwave in about 3 minutes.

Microwave will come on by itself. Afraid it might start a fire so we keep it unplugged. We also get the SE error. We called Samsung and explained the problem but they didn't seem interested. They told us there is no recall on the product and they wouldn't cover the repairs.

Bought this from SEARS just before Christmas around December 22 of 2010 to match the Samsung Stove that I bought for the new home that we had just moved into. Looked great and I was very pleased until it stopped working on Jan. 4th of 2012 (approximately). Throwing the error code "SE" and unplugging it and re-plugging it back in would allow it to work for maybe 5 minutes. I was so upset when I called Sears and they wouldn't even entertain the idea of coming out to service it unless I wanted to pay for the service call and whatever the problem was to fix.

I have an over the stove Samsung Microwave that after a month of use has the lights and fans just come on for no reason and the touchpad doesn't work at all. I have to unplug the microwave every time to get anything to work again and then the next day it will start all over again. I wish I would have bought anything but a Samsung!

This little used microwave stopped functioning. The display reads "SE". I called Samsung and was told it was covered as a known issue; an appliance repair company was assigned to fix it. The repair company called, they had received an email from Samsung regarding my washing machine! I told them it was a microwave. They said call Samsung back and get the correct info sent to them. I called Samsung. In our conversation I was unable to give them the serial no. It is placed on the inside of the microwave where you clean and subsequently had been scrubbed off. Samsung said that voids the warranty. They will not cover the microwave. Incompetent to place a sticker on an inside wall. I emailed the sales receipt to no avail. I do not recommend buying Samsung microwaves. I will never buy Samsung again.

A month ago, 4 year old 50" TV control board went out. Samsung would do nothing. Now two year old microwave keeps turning off prematurely. Quality is questionable and customer service non-existent.

Purchased this microwave from Lowe's about 2 years ago. Don't have receipt anymore so don't know exact date... It now gets the -SE- error code and researching online after the fact have learned it to be quite a common problem and a design flaw in Samsung microwaves. Called Samsung to fix this issue and they said they will only replace parts for this error code in older models and not the SMH9027ST models... I ordered the display part and tried to replace myself but can't seem to open the bottom silver piece where this part goes. Will never again purchase Samsung products of any kind... Terrible customer service and products with known issues.

The latch broke after 2 years which was covered under an extended warranty. Now after 3 years, the E5 error code came up and the unit stopped working. I've read that it is caused by steam from food cooking below. This seems to be a very bad design. I never buy extended warranties but when getting the whole kitchen outfitted, I decided to go with it. So glad we did! But I don't think I'll buy Samsung appliances again.

I purchased a new Samsung microwave/convection oven to mount over my stove about a year and a half ago. Within a month, the touch pad started acting up. Fan and light would come on by themselves. Touch panel would not work. Samsung, via Lowe's, was notified, and had the touch pad replaced twice in the next 6 months. The last time, the service technician said that Samsung was aware that particular style of touch panel had a problem in areas where a lot of steam or moisture could be generated. If a microwave over a stove doesn't see a lot of steam, I don't know what will! So, it kept going out. They finally replaced the entire unit about 5 months ago. Now that one is acting up the same way. Wake up in the morning and the stove light and exhaust fan are running on high, and the touch panel is non-responsive. I have to go to the basement and throw the breaker to reset it. This is very aggravating. I am very dissatisfied, and think Samsung should give me a completely new model that works. I will never buy another Samsung microwave oven.

Samsung SMH9187ST Microwave SE Error - I now have this issue and the microwave has been serviced twice before since 2010. In response to an earlier post, the board is available and can be found easily on the net. What is not available anymore is the entire assembly of the control panel, touchpad, bracket and PCB board. I will attempt to repair this myself by replacing the most likely component of the touchpad for $30.00 or less. I had the unit apart and attempted to clean the sensors. This worked for about 3 hours only to have the error recur. There are a couple of repair videos on YouTube that show you how simple the repair is for the DIY'ers out there... I'm dissatisfied overall, but going forward I'll turn the fan on when cooking where steam rolls upward to the unit and probably use the left front burner area to reduce the hot steam from being right underneath the control panel assembly... Maybe this will reduce the frequency probability in the future.

I have had the Samsung SMH8165ST microwave for just over 3 years now. Approximately 1 month ago, microwave started beeping, wouldn't shut off. I got the SE error code. Tried unplugging and recycling which did not work to clear the code. I checked online and found out it is a very common problem with these microwaves due to moisture. An over the stove microwave should be designed to handle being over the stove. I called Samsung regarding the issue. Initially they told me that I would have to pay for the repair and labor.

We replaced all our kitchen appliances two years ago with high end Samsung stainless appliances. We researched various brands and based our decision on JD Powers, but also considered LG since both were rated highly. We also purchased with Lowe's as they had high ratings. Unfortunately, we have had so many problems with the Samsung appliances, and the salesperson incorrectly sold us a 2-unit extended warranty instead of a 4-unit warranty. We have seen many more issues than what we experienced with our basic 10-year old white Whirlpool appliances that we replaced that were original to the house but otherwise functioned correctly. We purchased extended warranties and have contacted Samsung many times, and the issues do not get resolved. Often, the local repair company will argue that there is nothing they can do.

We've been in this house since November 1998. Our previous Kenmore was working fine when we decided to remodel with all-stainless steel kitchen appliances. This evening (10/20/2013), as we were preparing dinner, we were melting butter. The first time, the time wasn't set long enough. When we attempted to continue melting the butter, the "SE" error code appeared. Nothing I did would return the unit to normal. This is ridiculous to pay a premium for a so-called top-of-the-line appliance and it lasts approximately two years.

We purchased a Samsung SMH9187 microwave one year ago (along with a dishwasher and fridge). We've had the SE error. My husband fixed that by cleaning the sensors in the control panel. Then the door latch broke. He fixed that too after watching a DIY video. Now the microwave is turning itself on at random last night at 3am. Similar problems with the dishwasher and refrigerator. Won't recommend this to anyone!

We bought the over-the-range oven, Samsung model# SMH9187ST in May 2010. In June 2011, the error code - SE - appeared on the display. Tried to unplug/restart. That worked for a couple of times. Called to Samsung customer service, that told me that nothing can be done, since the 1 year of warranty has expired, but we can pay out of pocket to get it serviced. Naturally, we refused, since it would make more financial sense to buy a new oven, than to service an old one that would get broken in another year or so. Samsung doesn't stand for its products. It's a fairly simple kitchen appliance to be broken after 1 year of use. Would be very reluctant to buy another Samsung product, again. For the past 2 years, it's been used as the over-the-range night light.

Other websites say to remove the control panel (keypad + circuit board) and clean all the wiring connections. In my case, that did not work. I ended up buying the $35 keypad/touchpad part # DE34-00330C (keypad with ribbon cable that plugs into the circuit board behind it). My microwave is now working and happy. I'm glad it worked because the parts store said the circuit board is "no longer available."

We have become one of very, very many consumers to own a useless Samsung Microwave with the dreaded SE error. I cleaned the contacts as suggested on YouTube a few months ago. This did work for awhile but not this time. I'm done with Samsung as this is not a first for me. Samsung should be forced to recall just on the sheer number of failures alone. I own a TV, Blu-Ray and Phone made by Samsung. I don't expect to ever, EVER BUY ANOTHER SAMSUNG POS...

I bought Samsung SMH9207ST microwave 17 months ago and like the design. After 1 yr & 1 wk, the buttons push into the panel and I didn't care to call Samsung because it's out of warranty. But now the SE error came on, I contact Samsung CS and they said they can set up a technician to call me in 2 days but is not free. I told him that so many people has these problem and it should be free of charges. He said he can't do anything about it. I am very upset with them because I own 4 more appliances from Samsung (cross my fingers that they won't die because it's been 16 months old). I can't believe such a big company can't promise a reliable product. The last GE microwave that I had for 4 yrs was still good that I threw away because I change all to Samsung. I won't buy Samsung again if I can't fix this microwave.

Had a brand new (manufactured August 2013) Samsung SMH1816B OTR microwave oven installed on 2013-10-05. As soon as the installer plugged it in for the first time, it immediately turned itself on (magnetron engaged) and nothing except unplugging it would turn it off. Installer was unable to resolve the problem, even with telephone support from Samsung. A replacement will have to be ordered. Meanwhile, we have no microwave. This is my first Samsung product experience of any kind.

My 3-year old microwave made a pop sound and just stopped working. Called Samsung and they just blew me off as long as nothing caught fire. They didn't care!! Very disappointed! Add them to the list with Frigidaire do not buy list!!! What happened to companies caring?????

I just moved into a new house late last year and it had a fairly new Samsung Over-the-Range Microwave Oven installed. This was working fine for the last few months until one day, it started giving us an 'SE' error on the display and none of the other buttons would work. Initially, this would go off on its own but would then come back and until one day, it came back and just wouldn't go off. We browsed the internet and found that there was a whole sea of people that have reported this issue and turns out that it is a quite common problem. The microwave has just passed its warranty and Samsung now expects us to pay for the service and parts if they fix it. Considering this is a common problem faced by so many people, I think they should do a recall and get these fixed for everyone. The model I have is SMH9207ST. I would not recommend anyone buying these Over-the-Range microwaves from Samsung.

This microwave keeps turning on and off by itself, and now has a "burn smell". I purchased it less than 2 years ago. Samsung refuses to help because it is out of warranty. Wow, had I known about their practices, would have opted for Whirlpool. Very disappointed. Now I read other consumers have had similar experiences. For the price I paid, this is very disappointing.

Samsung Service Microwave SMH9187ST - An absolute piece of garbage and a fire hazard to boot. Turns on randomly and wants to bake a potato. Less than 2 years old and Samsung doesn't want to talk about their product.

Samsung Microwave SMH8165ST - 1 mo ago a potato caught fire on the baked potato setting. Samsung stated I was out of warranty because microwave was purchased 2 yrs ago. I refused an "out of pocket" service call. Samsung called back 1 wk later asked about any personal or property damage & asked if I would want someone to come out free of charge to repair or replace (if irreparable). After 3 repair visits (not counting the 4 appts that were cancelled/rescheduled after the 2 hr wait EACH TIME). Samsung stated the repair guy had to come out again to troubleshoot w/ a Samsung engineer on the phone. I explained that the repair guy did that @ the last appt, Samsung stated there was no record of it.

I have Samsung three year old appliances - microwave, dishwasher, stove and refrigerator. The ice maker on my refrigerator is shot. My microwave got the dreaded 5E error. I checked out what it meant on the internet. Found a video for a quick fix. Tried that. It lasted two days now I'm having problems with it beeping and telling me to set the power level and turn it on. The 5E code has to do with moisture affecting the display panel. If you're going to make an over the range microwave make it sturdier. Of course there's going to be steam from cooking going up in to the microwave. Samsung should repair this problem for no charge. Not happy at all with these appliances. I wish I would have stuck with Kenmore!! Thank you.

I have had the Samsung SMH9187ST microwave for just over 3 years now. Yesterday I got the SE error code. Tried unplugging and recycling which did not work to clear the code. This sounds like it is a very common problem with these microwaves due to moisture. An over the stove microwave should be designed to handle being over the stove. What a load of crap. I will try fixing this myself and then calling Samsung to try to get them to repair this at no expense to me. I have a Samsung fridge as well and have had no issues with it.

I had written earlier regarding Samsung's positive response for my request for service but they performed even better when I encountered additional service problems. The service tech they selected wasn't responding to my efforts to do the job. I called Samsung and reported the delay. After that call, they called me every day to determine if the rep had set up an appointment and offered to give the job to a different technician. I asked for another service center and they set it up and in 2 days, the microwave had the control panel replaced at no cost. The service rep was timely, called me in advance and finished the job in less than 10 minutes. Best effort by a major company ever!

Had the control panel replaced 10 months ago due to an SE error code. Now I am getting the same error code again and called Samsung but they said the replacement parts are only under warranty for 3 months. The service rep said a control panel should work for 2-5 years. Not sure if I want to put money into replacing the same part to take a chance to see how long it will last this time. Starting to look at different brands and reviews.

I purchased model SMH8165ST and now getting "SE" error code. I called the 800 number. This model is on their list of affected units with the "SE" error code. It took over 30 minutes to process my personal information for claim handling. I was advised a service tech will contact me within 2 days and the parts and labor will be covered by Samsung.

My 3 year old over-the-range Samsung microwave displayed an -SE- error while beeping several weeks ago. I unplugged/replugged the oven and all was well. It started doing it again today but would not go away this time after I unplugged/replugged. I cleaned the sensor at the top inside center of the oven with a Q-Tip and 91% Isopropyl alcohol and it is working again. Don't know if it's a semi-permanent fix or not since it just happened today. I've enjoyed using this oven and have had no other issues.

The 5E code appeared today and pulling the plug gave me several hours of use but then nothing. Called Samsung with my problem. They were knowledgeable, aware of the problem and quickly set me up for a service call and parts, no charge. I will wait the 2 days promised for the service center to call but so far all is good. They told me that this started with the 2009 model which has been recalled and cost will be paid through an epidemic warranty.

Have owned model SMH9187ST for 2.5 years and experiencing the second failure! The first problem was a failed thermal sensor ($158, including labor) and I am now getting an SE error. Microwave hadn't been used in several days and bam, there is an error. Thanks to the reviews on this site and all of the complaints Samsung has fielded, they have agreed to cover the cost of the parts and labor, provided that the problem is with the control panel.

Microwave is just over two years old. The first one I purchased caught fire the first time turned it on. I returned it and exchanged it for the same model. Now I get what I find out is a common error. I had a Sharp for almost 10 years and it was still working when I installed the Samsung after a remodel. I am very disappointed in the quality of this brand.

2005 Samsung microwave -SE- on display. Microwave high end that has an auto cook for types of food. I saw the post about the sensor and read others online for only 10 min. Said it was a humidity sensor that was shorted inside microwave, not a panel. My microwave was totally unusable. No buttons worked and unplugging power had no effect. I am fairly good at fixing things. And it said that you had to replace sensor. But after about five min., I remembered what I last cooked. I cooked corn. I bet that sensor is dirty. Inside on the ceiling of the microwave is a small 1/4 inch hole that the sensor fits. I sprayed it with aerosol isopropyl alcohol. Instant! : 0 on display, the -SE- was gone. The sensor was dirty and caused the microwave to lockup. I did not use but can suggest maybe a Q-tip with rubbing alcohol. A spray worked for me. My microwave is working. Thanks for the info on this site. It helped. Lot of work saved.

Six months ago had a problem with door latch not holding door closed, fixed this problem myself from finding resources on DIY sites online. Now constant beeping and error code 5E. Samsung unit is less than 2 years old. Have had many Samsung products and loved them, but now I am rethinking my opinion of this company. I am a contractor and asked for recommendations on products all the time.

Samsung over stove microwave Model # SMH9187W - I noticed yesterday that the control panel was showing SE on the panel. I checked online to troubleshoot this issue and came across this website. I then called Samsung customer service line and only got a # to call service company. I was told Samsung would only pay for panel but not labor of 170.00. SO I did the online chat with an agent and cut and paste many reviews that were shown here. Then I got another phone number and again explained and was then transferred to service and surprise, service person will come and replace my panel 100% FREE OF CHARGE. I was very calm and polite and explained issues are confirmed by at least 200 other owners of this product. I am please with outcome and happy that Samsung realized that customer service is important.

They said it was just out of warranty and they could not help, but they referred me to a repair person. They could fix the microwave for $350.00 or to buy new. They told me to buy GE.

Samsung 9207st - 2010 purchase, problem with fan continuously running after cycle finished. Door switch problem. Still trying to figure it all out. Finally time to call a technician to assess. Seems too early to have issues.

After 3 years of very light use, around June 2013, my Samsung microwave stopped suddenly giving a different beep. All buttons of the keypad were inoperable. Nothing of this mentioned in the user manual. I called service engineer & he too had no idea about the error code. He asked us to replace the keypad unit but did not return after that. I just chanced to look for the solution of the problem in net & to my disbelief exactly the same problem is faced by so many all around the world and the Samsung guys have found a way to earn more bucks on pretext of repairing their own manufacturing defect. Shame on them.

5E code came up. I watched several videos and read several instructions for accessing the control panel on 9207 Samsung microwaves, but the instructions are for control panels located on the main chassis, not on the bottom of the door where it is on an actual 9207. There seems no way of getting into the door to the control panel without cracking the seal on the glass or damaging the stainless steel guard that runs along the bottom front of the door. Any thoughts, any theories? I hope that the pictures help some. In #4 you can see that there were two silver tabs on the leading edge of the door for the front bottom steel strip to hook onto, but pulling those tabs didn't release the strip to gain access to the control panel.

The control panel went bad, and the unit (two years old, gently used) flashed an error message. It's a common display, from what I learned online. Samsung makes a microwave with oven lights and fan to fit over an oven but can't tolerate the heat and vapor that rises from the stove. Many, many of such units have suffered control panel failure. I called Samsung and outlined the problem. That was almost two weeks ago. The Samsung representative said I would receive a call within two days with information about who would repair the unit at no cost to me. The company would extend the warranty for this repair because of design flaws. Then, she said, I would receive a call within no more than two additional days from the repair company to set a date and time for the replacement.

Wish I had check the Samsung reviews before buying 5 new appliances in 2011! The over the range microwave error SE and beeping. I took it apart and cleaned ... No luck. Called Samsung... Boy, was I excited. Spoke to several reps... They advised me Samsung has had this issue and would replace the control box "FREE OF CHARGE".... I was shocked... So I asked several more times if the technician would come to my house and replace it FREE OF CHARGE?.... Yes, but if it didn't work and they had to diagnose it, I would have to pay at that point. I said, "well let's replace it and if it doesn't work, I will just buy a new one." Set up a ticket number.

Contacted Samsung customer service following discovery of many Samsung microwave SMH8165ST, faulty control panel. Customers who reported help from Samsung. Yet, they would not help me with the same problem. The error code SE came on and does not clear when microwave is unplugged. Samsung admitted to me the problem was epidemic when I called them. Because they do not have any authorized Samsung service providers near me, they will not help with repair costs. Therefore, I would not ever purchase a Samsung product again.

2 repairs in 18 months. The first time the unit died completely. $115 to replace the thermal switch. Then a few months later...the dreaded 5E (SE) error. Just cleaned the ribbon cable connector myself. Why would a company of this size and reputation, not address this? My old GE over the stove microwave lasted 20 years. I'll be lucky to get 2 out of this one. My last Samsung appliance of any sort! Period.

Bought this unit 3 years ago and now in the middle of the night it starts beeping showing error code SE and will not work. I made soup on the burner. This is an over range unit. Under the control pad and apparently the stream damaged the keypad controls and rendered the unit inoperable. What a sham. What did the engineers, if there were any, think that the operating environment of this model oven would be, arid? I will not buy anything with Samsung on it for the rest of my life and will take my business to other than Lowe's. What a scam. Please notify me of any group suit against Samsung for this unit.

Per Samsung, some microwaves out of warranty had to be repaired as they displayed an SE error. Samsung sent someone to fix the microwave, which worked for about two weeks before again had the same problem. As there was a death in the family and I did not call back within 30 days of the first visit, they said they will send a technician to replace the bad part they put in but I would have to pay the labor but not for the part. Instead will trash the microwave.

Purchased a Samsung over the stove microwave in July 2011. Did not get the extended warranty. After about 8 months the door was broken. We called and Samsung had it fixed with no charge to us as it was under warranty. Two weeks ago, the microwave beeped and showed an SE code. Nothing works. It is completely dead. I have spent MANY hours trying to get this problem resolved. I have searched online and it seems as many others have had this same problem. I finally was able to contact someone at Samsung who told me they knew about the problem and they were fixing them even though they were out of warranty. I was given a reference number and told to call another number.

We got the error at 2:00am in the morning, or thereabouts. It kept beeping with no identifiable pattern and drove us crazy! Machine would not respond to any button presses. We tried the unplug/replug it in method to no avail. We bought this on 4/11 and of course it's out of warranty. So, I tried the "rolled tube of paper" trick in between the 7-conductor flat ribbon cable (identified in an earlier post). This worked (so far).

SM9187 Microwave SE Code 2 1/2 yrs. old - I had already cleaned the control panel one week ago after watching a YouTube instruction and the same problem occurred after boiling water for pasta (even using the vent fan). I am on the phone now with Samsung who is setting up an appointment to have the control panel replaced at no charge even out of warranty. Call Samsung and they'll rectify this "control panel" issue. Although she did say if it was a "control box" issue, they wouldn't cover it - hopefully that won't be the issue!

I bought brand new Samsung Kitchen Suite. After 3 months, the microwave started beeping in the middle of the night. Still under warranty, the touchpad was replaced by the technician. 7 to 8 months later, it occurred again - now out of warranty, we looked online. My husband followed the advice of others having the same problem and he unplugged and re-plugged the ribbon cable which worked. Now, about 6 more months and it started again. So he has added an additional piece of plastic behind the ribbon cable to improve the contact. For now it is working. I am very disappointed in Samsung quality and service.

After just two years, like many others on this site, our Samsung SMH9187ST over the oven microwave that we bought for over $300.00 started beeping with an SE code. Now nothing works. I have little faith that Samsung will stand behind their products given what I have read here. If it is a choice between repairing the unit at my own cost and buying a new unit, I will buy a new unit, but it won't be another Samsung.

About 3 years ago, our 15 year old GE over the stove microwave was working but seemed slow and dated. We replaced it with a Samsung SMH9187ST that had gotten good reviews. About 6 months into its use, there was a shorting sound and smoke when I pressed the start button. A new control board, fuses, and a couple other parts were replaced under warranty. And since then, we haven't had any problems - until two days ago when the keypad stopped functioning.

We have a Samsung SMH9187ST that is almost 2 years old. Looks like we're having the exact same issue - beeping erratically, error code sometimes will show up, the majority of the buttons aren't working... Looks like the keyboard must be defective. Contacted Samsung support and just like many others, they claim it is not a known issue. Therefore, all repairs must come out of pocket. Their own website has over 100 questions/comments regarding the beeping and the SE error code, but they still claim it is not a known issue.

I have the Samsung, Model Number SMH8165ST, Over-the-Range microwave oven. I now receive the SE error message. The microwave is no longer functioning. I purchased the microwave oven in December 2010. The first instance of the SE error message was in May 2013. I had a Sears microwave that lasted over 20 years.

Shouldn't an Over-The-Range Microwave be able to take the heat? That's the whole point, isn't it? I mean it's not called a Kept-In-A-Dust-Free-Temperature-Controlled-Environment-With-Soothing-Music-And-Only-Used-To-Warm-Up-Organic-Foods Microwave, is it? Well my Samsung Over-The-Range Microwave is a REAL disappointment. It's not even two years old and it has given trouble with the SE error on several occasions already - Pain in the butt - like your hard drive dying with all your memories on board. Or a brand new boat that leaks. WTF?

I bought a microwave, dishwasher, and range in December 2011 and have had many problems with all three appliances. The range elements do not heat evenly. The dishwasher after 9 months of calls to Samsung, they finally refunded my money (pump issues). The microwave (model number SMH9187B) started flashing 5E code 1 month before the warranty was up. It took 6 months for them to replace the micro board and now the same problem. I called and was told they have had no complaints about the micro board being affected by moisture. After reading all the complaints here, I am calling again tomorrow. I will document every call and add it to the 6 pages of notes I have already accumulated. Dealing with Samsung customer service is a joke. I will update!

Our Samsung microwave is a handsome piece of equipment and when it works, it works well. I wish I had done better research before buying it along with its suite of companion SS appliances. We, too, got the dreaded error code shortly after the warranty expired. Once the 5E error code appeared, nothing we did, unplugging and plugging, or buttons we pushed could get it working again. Luckily, my engineer husband managed to fix the problem since the company is rather less than customer-friendly when dealing with this apparently well-known problem.

Model 9187, Samsung Microwave SE code - On 6/19/13, I found several complaints and videos of how to fix the SE code on-line. I dreaded a fight, but finally called Samsung on 6/11 and talked with Amanda who could not have been nicer. She acknowledged the issue, said they'd fix it, no charge (my micro was purchased 3/21/11 - no extended warranty) and told me someone from Quality Appliance in Houston would call. Audra from Quality called a couple of hours later, again, very pleasant and professional. They followed up, gave me an ETA and Michael came a little while ago and replaced the touch panel. It's all fine now. I really like my microwave and had missed it. The entire experience was most impressive. Gee, I love dealing with actual human beings rather than machines and even better, folks who speak English. Thanks, Samsung and Quality!

It just started showing SE code; my Samsung microwave was purchased in 12-2009. I looked on other people's sites and a YouTube video to fix. I hope it works. I will contact Samsung to get replacement if it does not.

It's the same issue here: SE code; nothing works and it's out of warranty. It first failed 5 months after purchase and Samsung (after a few calls) sent someone out to fix it. I'm going to call to see if "epidemic warranty" is available. If not, I'll try the online fix of re-gluing touch screen border. If no luck, I'll take it to Lowe's, put it in a shopping cart with an "ANOTHER SAMSUNG LEMON" sign on it, and spend a couple of hours on a busy day in the appliance department looking at other products.

Samsung SMH9187ST Microwave "SE" problems - My microwave had the error today, 2 plus years old and out of warranty. I found a LOT of folks with this problem and ways to fix it. I decided to order the front panel tomorrow, and then thought I'd give Samsung a call. Turns out they said they get a LOT of calls on this problem and will come out (in two days for me) and replace it free of charge. From what I have read, it is an issue with the plastic cover over the touch switches. I had just wiped mine down this morning with a damp rag, and now have the SE issue. Try calling them. Saved me $55 just for the part.

We bought a Samsung suite of appliances: stove, microwave, refrigerator, and dishwasher. Within the first week or so, there was a burn mark on the door frame on the microwave. We tried to clean it, but it was definitely a burn mark. After a day or so, we noticed the mark getting larger, so we called Lowe's, who directed us to Samsung. Samsung took about two weeks, and after many emails and photos sent in to them, they finally sent out a repair tech to look at the issue. The tech also took photos, and stated that the door frame was out of alignment and not flush, and that he could only see this mark growing. He advised not to use the microwave due to stray waves escaping, which were causing the burning on the door frame.

Microwave model #8165 - 2 years old and manufactured in 2010. Error code on control panel. SE code beeping on and off. Preset menu. Buttons flash on and off on their own. The touch pad stops working altogether.

When I installed the microwave, it turned out the factory never connected the power line inside the microwave. Now at the 3 year mark, the microwave seems to have power but will not heat anything. I have had many microwaves that I have discarded that were older than this, but they always heated when I upgraded.

Samsung Microwave Model SMH9207ST - I purchased the microwave in October of 2011 from Lowe's as part of our total kitchen remodeling. Lowe's installed the microwave but I was not satisfied with the looks of it as it there were several paint repairs on the inside white frame. I went to the store and explained my concern to the manager. He sent out a new microwave and prior to installing it, I noticed that there were also visible white paint repairs but not as many as the first one. We agreed to accept the replacement. Post installation, my husband and I did extensive traveling. Given the time we were gone, I would say the microwave was used approximately 1 year.

I just called Samsung at 1-800-726-7864 and they will replace 2-yr-old panel that is causing the SE Error for free. Service company will not charge me a dime to replace. Good Lord, I can't believe it. It pays to complain even when warranty is not valid.

Samsung Microwave SMH9187B - I bought this microwave on 1/29/2011 and now get an SE error starting 4/1/2014. I have been taking the keypad off and blow drying it. It works temporarily. Steam/Heat from the stove/oven seems to set it off. Since it's an over the range microwave, it should be able to tolerate some heat or steam. Sometimes the blow drying works and other times it doesn't. Makes me so mad, it's just so frustrating. I have not contacted Samsung, but plan to do so today and see what they will do for me.

My Samsung SMH9187ST microwave stopped working in less than three years. Now out of warranty, Samsung was of NO help. It is not worth repairing given a minimum $150 labor fee for a unit that cost just over $200. I regret having purchased a Samsung refrigerator/freezer. I'm keeping my fingers crossed on that one. Bottom line, avoid Samsung microwaves like the plague.

I purchased a Samsung Microwave Model SMH8187STG from Costco on 19 MAR, 2011. The other day, I went to close the door, heard a snap and it wouldn't close. The plastic latch was loose. I called Samsung (even though warranty was over) to inquire about what to do, and was passed on to their Canadian parts department, where I ordered a new plastic latch piece for $2.99, assuming that's what the problem was. It would be sent to the dealer nearest to our town where I could pick it up at that price, or mailed to me for $12.99 (I chose the pick up). The parts person also helped by directing me to a website as to how to take the door apart to get at the broken latch. I discovered many other sites where people had had problems with Samsung door latches failing, SE problems, etc.

Microwave just stopped working one morning without any kind of warning. It was bought 18 months ago without heavy use. It is Samsung model number SMH1816s.

My microwave (SMH9207) that I never took out of the box until about two months ago has gotten this nice wonderful SE error code. Samsung refuses to fix the microwave. They also are saying I bought the microwave in 2010, but that isn't true. The executive slipped up and told me that they actually go by date of manufacture and add two months to it. Next they just keep saying that they are not going to fix this problem even though you can go look anywhere online and see that they are having problems with all the keypads on their microwaves. Next, the tech support people really don't want to transfer you to anyone higher than them. They are smart ** over that. They are not going to do anything for you. Plus, they act like robots and read off the stuff that they have on the screen, and that's all instead of being like real companies and standing behind their product. I refuse to ever buy anything from them again.

I bought Samsung microwave model SMH9187ST in March 2011 and just got the SE/5E code. After reading hundreds of similar complaints, I contacted Samsung. They are sending a service repair company to replace the control panel free of charge even though it is out of warranty. I was told that this was considered an epidemic type of issue that Samsung is aware of. If after the replacement of the control panel I am still receiving the error message, then the control box will need to be replaced at my expense. I just wanted to share with anyone who is just now getting this error code that Samsung will work with you on some level. Better than nothing, I guess.

I had this microwave (SMH9187ST) for about two years. First, the door latch spring broke. Thank goodness there were people who posted the fix, or it would have cost me big money. Then the dreaded 5E error happened. Again, thanks to the folks on the internet, I was able to fix it. I will never buy another Samsung product.

We installed a Samsung SMH9187 over cook top microwave in August 2009. I liked the 5 speed fan. The low speed was quieter than others at low speed. Controls stopped working August 2012 so I replaced membrane touch pad - a 3 year life. Now May 2013 (0.75 years later) and no response from touch pad. I just solved the problem. The problem of lack of response to control pad (a membrane switch) was to separate two sections of the control pad cable. The membrane switch type control panel was a film cable that connects to the circuit board. A 7-wire piece folds back on the cable, causing confusion for the control system on the PC board. The solution was to insert a small rolled up paper tube to separate the two cable sections.

Eight to ten months ago, I noticed the SE error on my Samsung over the stove microwave. I tried all the advice I found online but nothing worked. I called Samsung to find out what I could do about having it repaired but the microwave was about 18 months old and out of warranty. Blast! The microwave was only 18 months old and now I have to buy a new one. I gave it one more shot and called Samsung again. This time, I spoke to a very nice young gentleman and he came back with, "Samsung does extend the warranty for one time repairs," and said he could help me. So he took care of scheduling a repair and after 3 tries of installing a new computer in the microwave, the last one finally worked. So here I am again, just 8 months later back in the same position with no microwave and no Ace in the Hole! Well I'm going to give it a shot again and see if maybe my luck will hold out. Life without a microwave is no fun! I will keep you informed.

Dreaded SE microwave called - On the phone as I typed with customer service for Samsung, I mentioned the "epidemic warranty" and was approved for service. After receiving a transaction number, I was transferred to the Executive Customer Relations Department who verified all my information and issued another ticket number. I will be waiting to hear from a service rep regarding who will be coming to fix my unit. If I understand correctly, some models made between 2008 and 2011 are covered so give it a shot. I will update once service is complete

Ugh! I got the beep at midnight a few nights ago and then the SE message. I called Customer Service today, only to be told there was no one in our area to fix it and we were out of warranty anyway. We purchased the product in February of 2011. I'm glad I found this site before I got too involved in a fight with their customer service. I feel robbed. We rarely spend extra money for "the good stuff" but thought we would splurge for a good brand. We were sadly mistaken.

I posted a YouTube video I made about how I fixed my Samsung Microwave plagued with the dreaded 5E (SE) error. Like many other people, my Samsung Microwave started giving me an SE error a little after a year after I bought it. When I called Samsung, they told me the warranty was up and suggested I should call an appliance repair company. I followed their advice on this site and tried to repair the microwave myself by cleaning the display pad. The fix took me about 15 minutes and seems to have worked. Two weeks later, and the microwave is still working fine. Keep your fingers crossed. Some other commentators on this site have suggested that Samsung may now fix this error if you mention all the negative comments on this and similar sites. I will give Samsung another call and see if this approach works if the microwave fails again and once again I am plagued with an SE error.

SMH9187ST Above Range Microwave - I purchased it new in October 2010. The microwave suddenly quit working in March 2013. No power at all. Nothing on the display will light up. I called Samsung customer service and there is no recall on this microwave at this time. They only offered to find me a Samsung authorized service technician at my cost. Ha! It seems like 2 years is the normal lifespan of this microwave. Don't buy. It's a waste of money.

Microwave is not working after twenty months. It is not producing any heat, and the time on the clock is racing.

As the previous 150 purchasers of the OTC Samsung SMH9187SW Microwave, I purchased mine 12/2011, and it has stopped working 2/2013. Since it is out of warranty, I didn't even bother to contact Samsung because I've had mine for 26 months and knew that if I wanted a Samsung certified repair person, it would cost more than the original price. I live in the San Francisco Bay area so I found a repairman with 135 5 STAR reviews. I told him my problem and he said he stopped working on microwaves because it was cheaper for customers to replace them. He also said he did not know of anyone that he could honestly recommend. So I found this site and followed the advice of the few people that were able to get theirs up and running. Unfortunately, none of the suggestions helped; I tried unplugging the unit, pushing clear and start simultaneously and finally unplugging and resetting the blue and white plugs on the control panel.

We purchased an entire package of Samsung appliances after researching all the models. We purchased in 10/2010 and were delivered in 11/2010. The appliances are in a home only used 3 months a year. The SE trouble in Jan. 2011. We called Samsung and were told the micro was no longer under warranty, but we could pay to have it serviced. This seems to be a manufacturing defect seeing as there are numerous complaints of the same problem; but Samsung has been of no help. We fixed the problem once after consulting the internet, but now it is recurring. I would advise not to purchase this product.

This is an update of my review from February 18. The display panel was replaced today by a technician and the microwave is working again. It was a free repair. All in all I'm satisfied.

Samsung Microwave SMH9187ST - I bought this microwave in January 2011 and paid $270. Last night, the microwave turned itself on for about 15 seconds, then displayed the dreaded 5E / SE code. This was one of the top-rated microwaves on consumer reports when I bought it. I have gotten more use out of microwaves that have cost 1/5 the price. This thing should last more than two years when you only use it a few times a week. I will have to reconsider Samsung products for my future purchases.

I have a two-year old SMH9187w that just got the dreaded SE error. Following the lead of an earlier commenter, I called Samsung support mentioning this website and that I understood they were providing a free repair. I was told that it was being covered under their epidemic warranty and if it was indeed the control panel, it would be replaced at their cost. But if the control box needed replacement, I would have to pay. I'll update this review after I've had a service.

This is an update on my January 30 review for my SMH9187B microwave, which failed three times in two years. This time, the microwave would not shut off unless I opened the door or pulled the plug. After about a week, it went dead completely, with a burnt smell. I was also referred to Executive Customer Relations who said they would arrange for service but only at my expense. I have now taken this piece of junk to the electronics dump and replaced with a GE model (my previous GE lasted over 18 years). I'm told that all microwaves are made by only 3 companies, and they don't last as long as they used to; but GE will back up their products a lot better than Samsung. Samsung supposedly has a really good customer satisfaction rating on appliances in general, but I won't be buying any more for sure.

I have experienced the same complaint everyone who owns a Samsung microwave seems to have - the SE error code. I contacted Samsung and it took four chat sessions and an angry phone call to have a service person come out. I was told the control panel would be replaced, no charge on epidemic warranty; servicing agency knows nothing about it. I was told I would have to pay for the control box if it needs replacement. It seems like Samsung is well aware of this major problem, but has chosen to do nothing until your unit fails - and it will. Then they horse you around for days to get it serviced.

I got a call from my wife at work and reported serious issue with the 3-year-old microwave (Samsung Model 9781B Microwave). She said it smelled like smoldering plastic and from the other reviews, this microwave is a piece of junk and should be recalled by Samsung. I will purchase a different brand, because I do not want to take a chance of endangering my family with this junk. This is my second Samsung appliance - first and last!

Model smh9187w - It was purchased on 5/28/2010. Two months later the plastic spindle for the turntable broke. Samsung misunderstood my request and sent 2 different parts. One of them was the correct one and I replaced it. After 13 months, the display showed code SE. I unplugged it for 5 minutes as recommended by Samsung. Nothing! I looked for the part, which cost $76, but did not purchase. I re-assembled the microwave and it worked again, obviously taking it apart and putting it back together to reset the unit. I have now removed the control box about 10 times. One night, it again went into code SE which makes the unit beep incessantly. My wife had to get up to fiddle with the panel and eventually unplug the unit to make it stop beeping. She was mad. The following night she made me unplug the microwave before going to bed to insure that she was not going to be woken up.

Samsung Microwave SMH1865ST - This microwave is showing a POS-SE error code and it won’t go away. This microwave is only 2 years old. This error code started happening about 6 months ago, and I haven’t been able to use it since. Count me in for the class action lawsuit.

Samsung Microwave SMH8165STE - Around the two-year mark, beeeeep, lights on, lights off, SE, beeeep… It never ends! I just Live Chatted with Samsung rep. She put my info into Executive Consumer Relations. What does that mean? Eh, I won't hold my breath to get anything accomplished - these reviews already prepared me. I really think there needs to be a class action lawsuit for this. Not because it is such a huge ticket item, but because Samsung needs to be slapped and told they can't get away with this. How do we do that? I'm in if you guys are! As for this microwave, quite frankly, I really don't think I want this hazard in my house. It'd be cheaper for me to go buy a new one from a different company, not to mention I won't have to unplug it for fear a fire will start in the middle of the night while my family and I sleep because the possessed appliance decides to turn itself on for an imaginary baked potato.

I also have a model SMH9187B microwave that is only 2 years old, but has had numerous problems over the last 6 months. First, I had an E-11 code and the sensor cooking stopped working. Then the entire unit would lose power intermittently before it went black with a burnt smell. Then I got the dreaded SE code. After 3 service calls and 2 months, it seemed to be working fine until now. The microwave now won't shut off (safety issue). Unless you open the door or pull the plug, the control panel is inoperable. I can't believe there isn't a recall on this unit or a class action suit. I have requested assistance by Samsung again. This will determine whether I'll ever purchase a Samsung product again, because I have never had an appliance this unreliable.

Last night we heated a piece of pizza in our SMH9187 Over the Stove Microwave (about 25 seconds). The microwave got extremely hot and wires started smoldering. The control panel went completely dead and the internal sides were very hot (as well as the glass rotating plate in the microwave). We had to unplug the unit. Fortunately, there was no fire, but the microwave is dead. The unit is three years old. I can't believe that this happened to a relatively new microwave. Samsung should place a recall on all these models and reimburse people for their purchases. What an inferior product!

Well, here are my 2 cents worth - we also had our almost 2-year-old Samsung microwave SMH9187B start turning on by itself (baked potato feature). This has got to be a safety issue! Then, more and more, we got the SE showing up on the display. My husband managed to fix it a few times by taking the control panel apart and trying to protect it from what he figured was happening - oxidization of contacts whenever steam from the oven/ stove below got into it or maybe even if it got quite steamy inside the microwave. Now it's definitely dead, though, and when he spent an hour on the phone to Samsung, they acted as if it was a problem they'd never heard of before and refused to do anything about it. I can't believe they'd ignore so many people with the same defective microwave.

I must let you all know that I contacted Samsung Corp. via email and complaint to them about the issue with my less than 2 years old Microwave and luckily, I got a response and apology within two days. They sent a company to pick up the microwave to get the control panel replaced at no cost to me. I am now waiting on my microwave to come back. It's only been a couple of days. They said it would take at least 7 days for them to get the part and bring it back. I am very happy with the way Samsung responded. They even called me back to make sure they picked up the microwave, not to mention all the follow-up emails. I really hope they fix it and it lasts. I suggest you all do the same! Good luck!

We bought this microwave (SMH9151STE) in December 2010. Today (January 2013), 25 months into ownership, it just died. It powered off when I hit the Start button and no longer works. I told the Samsung rep that there seems to be a lot of complaints regarding this microwave online and that they should stand behind their products. They told me, "Sorry, it's only a 1-year warranty." What a waste of $175! I refuse to spend $150 to get it repaired. I'd rather go spend $300 for a highly rated Maytag microwave.

I purchased model #smh9207st Samsung microwave on 09-09-12. The SE code was always on my microwave. My fan will come on in middle of the night, like it has a mind of its own. I never have been able to turn on fan or off fan but fan will come on after only 20 seconds of putting a cup of coffee to warm. Fan comes on for 30 to 40 min and it will not turn off by pushing off button. I contacted Samsung after reading all the bad reviews about this microwave. They told me yes, they would pay to put another defective part in my microwave but if it breaks again in a few months and my warranty is out, it would not be covered. They know this is a defective microwave they are selling to thousands of people and they are doing nothing about it! Help! They are putting a defective control panel assembly right back in their microwave they know has a problem! And then all the people who purchased the defective microwave have no protection! Help! What can be done?

Two years into our ownership of this microwave (SMH9187WXAA), we are working on the third control panel. It is a known issue, common to this model microwave. Tens of thousands of these control panels all over the country (I dare say world) are being replaced every year. The tech who replaced the first panel was on his eighth that day; yesterday's tech who replaced the second panel was on his third. Samsung refuses to either replace my microwave or extend my warranty. How does one deal with an issue such as this? The microwave has a known and very widespread defect. That means it does not serve the purpose for which it was designed, and I purchased it. If I did that in my business, the Feds would be on my case. Who is pursuing Samsung in this case? Not Consumer Reports, who rated this microwave a "Best Buy". I will be buying no more Samsung or General Electric appliances (Samsung makes many of GE's appliances, esp. their refrigerators).

I purchased a Samsung microwave SMH1611B at the Lowe's in Douglasville, Georgia in Sept. 2012, paid $167 (sale) for the beautiful merchandise. I brought it home and in Oct. 2012, the microwave began to make a loud noise. As the timer decreased, the noise became louder. I contacted Lowe's. They sent out service people to make the repairs, had to replace the transformer. All worked well until Dec. 2012. The microwave started doing the same thing except the noise wasn't as loud so again, I called Lowe's. Appointment was set up and the repair man came again but, this time, after explaining to them that it was doing the same thing, they came without the transformer and had to reschedule and they came back on this past Monday in Jan. 2013 to replace the transformer.

It's a hunk of junk, bought in late January 2011. It's the same model as everyone else and the same life expectancy. My story is even worse. I bought it for $400 in Canada + paid $100 for install. Door spring broke at 1 year 10 months old. It was out of warranty and I couldn't fix it myself, so it cost $160 for someone to come diagnose and then fix it. So $660 was the price tag. Then it died 2 months later. There was no error code like everyone else, just went dead. It could be something simple but, after reading this list of complaints, I am throwing it. And I bought a new LG instead. I won't buy a Samsung appliance again. I got a 5-year extended warranty this time, $700 all in, including installation. That means in two years, I've spent $1400 on OTR microwaves! How insane!

We have had our Samsung Microwave a little over three years, Model No. SMH9187ST. I noticed it had been getting considerably louder the last six months. It is used by two seniors so it does not get excessive use. The nearest repair service for us was 40 miles from our house. They would come to our home to diagnose the problem for $70. We could take it to their service store, and they would charge us $35 to diagnose problem. We were already quite sure it was the magnetron. The manual said it had a 10 year warranty.

I purchased a brand new in the box Samsung over the range microwave, installed it. It worked well and was beautiful, stainless steel and black. I worked away from home off and on about two years, came back to live at home again full time. One day it said "SE" on the screen. I called Lowe's. They wouldn't take it back. I called Samsung. They told me to call a service person at my own expense. I said, "No!" I explained I had barely used it and no way was I spending another $170 added to the $200-$300 it cost me initially. So basically, they sell disposable microwaves.

I completely re-did a kitchen in our little weekend house and outfitted it with a Samsung SMH9187ST microwave. Since it is a weekend house, the microwave doesn't actually get much use. The microwave was new in 2010 and is now a little less than 2 years old. I got the dreaded SE error code back in the early spring of 2011. It worked for a few weeks during the summer, but I've had to keep it unplugged (due to the error beeping) since September. I'll try a replacement board that I'll install, but I'm very disappointed with this product. Probably, it will be my last Samsung appliance. My $59 microwave from Target has worked great for years.

I tried resetting it by plugging and unplugging, holding down buttons, unplugging and plugging back in keypad. Nothing worked. I still got the SE code. Finally, I cleaned the ribbon connector with rubbing alcohol. This fixed it for about 5 minutes, then it started doing it again. I guess I need to either replace the keypad or the whole microwave. It's an SMH9187W, manufactured in Sept 2010. It was in use for 14 months, 2-3 times a week of light duty (warming up leftovers). Very disappointing that a seemingly nice, high-end product would fail so quickly. I have owned many microwaves and have never ever had a microwave fail - even old free ones that were given to me.

I was complainant # 100 and this is a follow-up of the situation. I called a 4th time to Samsung Customer Service to inform them of my success at repairing the microwave SMH9187ST and requested only the cost of the control panel assembly ($71.02). After some deliberation, the answer was no because I was not an authorized repair technician. Had I waited on Samsung to handle this situation with their service, I would have had no expense. Samsung now recognizes a problem with these microwaves and will assist consumers. I feel like I'm being punished for being a capable do-it-yourself-er. Whatever happened to good customer service of decades ago?

This might be the 100th written complaint about Samsung microwave's premature failure. Samsung model #SMH9187ST over the range unit produced the SE code. I did the recommended troubleshooting to no avail. I called Samsung customer service 3 times to let them do "the right thing" and at least help me out since the unit was over one year old but less than two. I am a capable do-it-yourselfer and did not want to spend $150 plus for the repair, when I could do it for half the amount. After reading the previous complaints, I knew what part to order (the control panel assembly) and I knew I could install it. I bought the microwave from Lowe's, but I bought the repair part from Sear Parts Direct for $71.02 total including shipping and tax. I received the part and installed it, and the microwave works perfectly.

I'm another 2-year member here of the Samsung SMH9187. I heated up my lunch a few days ago, it beeped as it was done, and when I looked up, there was no display. The unit was completely dead. I called Samsung and they had me diagnose a few things with no luck. Of course, I understand the 1-year warranty, but 2 years of service, and the repair costs are the same as a new unit? It's unacceptable. I spoke to 3 Samsung reps, including a manager, and all 3 agreed that it is unfair for this product to stop working after 2 years, yet they all 3 also said there was nothing they could do. Lowe's did step up and try to "fight" for me, but was also unsuccessful. The part that made it worse was that Lowe's told me Samsung is willing to make a concession to help, but only if the unit is 2 years or less. Well, guess what? I'm at 2 years, 28 days, so they said no. There has to be something that can be done with this many exact complaints, right? This is a scam Samsung!

I purchased a Samsung microwave when we were re-doing our kitchen. I wanted a nice upper-end unit with a good fan so I got the Samsung SMH9187ST with a 5-speed fan that had plenty of CFMs to do the job. After approximately 2 years, I got an SE code on the LED read out and the unit stopped working. Nothing worked on the unit including the light; all buttons were dead. After contacting Samsung @ 1-800-726-7864 they informed me that there had been some problems with the "Control Pad" and that they would replace the control pad at no charge. Sounds good? What’s the problem?

I just got off the phone with Samsung with the same SE error. Of course, they acted like they had never heard of the problem. They are, however, having a service technician contact us within 24-48 hours to set up an appointment.

Samsung SMH9187ST microwave - I have had my microwave for about 2 years and I also got the SE error. I took it out and took it to a repair place. They replaced the keypad. I brought it home, put it back up and it worked for about one month or two. I pulled it out and took it back to the repair place, and they said it worked fine. They ran it all week and still no problem. I went, picked it up again and placed it back in. The microwave ran for about 2 weeks and now it's totally dead. Nothing.

Ditto on the SE code problem. I caught the bug today. I called the Samsung number (1800-726-7864). I told the guy about the problem and that I reviewed this website which had about 90 similar complaints, that I want Samsung to set up a repair for me at their expense. He didn't argue at all - was very nice and professional. He mentioned that they will set up a repair as part of an "epidemic recall program" on the unit. I had to accept the stipulation that if it was not the keypad/control pad, that I'd either not get it fixed or have to cover it myself. Given this site suggests that is the problem, I said okay. He reassured me that 9 out of 10 times that is turning out to be the problem, which suggests they've accumulated a nice history of this problem. You'll need to give them the serial number from inside the door on the wall, but that's about it.

Based on the Consumer Reports review (microwave has since been dropped from their recommended list), I purchased the SMH9187ST. It worked great for 13 months then died with the dreaded SE error. I tried resetting the control module and worked for another week. I contacted Samsung and they acted like I was crazy. But thanks to kind folks in this forum, I went to repairclinic.com and purchased the replacement model item #2024600 and part #DE94-01999C for $70. I got it in a week and took all of 5 minutes to replace. I will restate the procedure:

We also purchased this Samsung Model SMH9187ST approximately 22 months ago. We've already had several episodes with the SE code. My husband dried it out with a hair dryer and it worked for a while then quit again. Now, nothing works to keep it operational. Considering the number of complaints, a replacement or a work around that actually works is needed. No one who purchased this microwave less than 2 years ago should have to write off their purchase. I will post this on the Sears site (where I purchased it) and on Amazon.com

Just like everybody here, I got this error for my Samsung microwave (model SMH9187W), which is just a bit over two years old. I arranged for service myself by a Samsung authorized service company. The repair cost $205.90. The company diagnosed the microwave as needing a new keypad. While waiting for the company to come back with the part and install it, I contacted Samsung about getting reimbursed for the problem. To my surprise, they did have a program in place to reimburse people, but only if you arranged for service through them and only if it was the control panel. If it turned out to be the keypad, they wouldn't pay. My service person came back, installed the keypad (which he said was the recommended fix in Samsung's own manual for repairmen) and my microwave now works.

Like many, I am the unfortunate owner of a Samsung microwave (model SMH9187ST) which is now not even 2 years old. It gives nothing but an SE code now, and since the warranty has expired, it will cost more to fix than replace. It was repaired once when under warranty but I should have known this lemon was going to break again. Before the SE code errors, it also had the baked potato function begin to work by itself. I have sent many complaints to Samsung and they finally said, "We will file a repair claim," only to be told by the repair person it was out of my pocket charges. They refuse to stand by their product and I am out of luck. This is so very frustrating!