Samsung Microwave

Samsung Microwave

 2.4/5 (827 ratings)
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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Nov. 10, 2022

My Samsung over the range microwave stopped heating food after two years of use. I contacted Samsung to get it repaired. They gave me a ticket number and sent me a text that included the option to get an e-coupon to buy a replacement. I opted for the coupon and was unable get it to open. I contacted Samsung and was eventually issued a new coupon and told to use it on a Samsung like to find and purchase a replacement microwave. I clicked on the link and searched though the over the range microwaves to find an equivalent microwave. Every one I clicked on said it wasn’t available in my area. I communicated this to Samsung and was advised to go to a Samsung dealer.

I went to the Home Depot store where I bought the microwave I was trying to replace to see if they could help me get a replacement unit using the e-coupon. They couldn’t, so they helped me contact Samsung to see if there was another way to get the microwave I wanted paid for by Samsung. I was told by the Samsung representative I talked to that he had discussed this with the appropriate department and that they would contact me within 24-48 hrs with an answer. When I hadn’t heard back from Samsung after 5 days, I called and after being passed to several departments, talk to a representative in the Refund Department who checked into the matter and told me that I had used the first coupon issued for purchasing the microwave and couldn’t get any further resolution. I told her the first coupon link didn’t work and that was why the second coupon was issued.

She didn’t accept that and said they had done all they were going to do. So, in summary the Samsung product I bought only worked right for two years, I tried to get it fixed, they offered me an e-coupon I could get instead to purchase a replacement, I tried using the coupon as instructed and couldn’t find a unit that was available in my area, I tried to get a replacement from Home Depot using the coupon but they had no way to let me use it, I contacted Samsung as was told they would issue me a check to use to by a replacement unit, when I didn’t hear from Samsung, I called and talked to a person in their Refund Department about it and was told I had used the first coupon, which I hadn’t used and they weren’t going to do any more. Thus, I got nothing for my over a month of working on this issue. Needless to say I will never buy any other Samsung product or recommend anyone else does.

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Rated with 1 star
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Verified Reviewer
Original review: Oct. 31, 2022

I have a 2 year old Microwave model ME18H704SFS. In January the magnetron had to be replaced. It is now October & it has stopped working again. A week later a service tech came out. Not more than pushed the start button and confirmed it was not working as I had told them. He said 3 things could be wron. He was ordering all 3 parts. Never opened it to test anything. Basically plan is change parts & hope for the best. Needless to say I will not be buying any Samsung appliances in the future.

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    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 11, 2022

    Bought Samsung microwave from Home Depot. It quit heating anything up after a couple of days. Called Samsung and they sent out a technician. He struggled to get unit out to be serviced and dropped the microwave on our brand new stove. Dented and scratching the top of it. Then when he tried to put the microwave back he dented the bottom of the microwave re-installing it. Brand new microwave and stove! When I contacted Samsung they said it wasn't their problem. I needed to contact service technician. After sending pictures of damage by email and text they offered us $50. Now we have a dented microwave and stove and the microwave still doesn't work right. And they were only offering $50. Said I wanted the microwave replaced and now they have to send out a technician to prove that it doesn't work and that it's dented. Never buy Samsung product!!!

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    Rated with 1 star
    Verified Reviewer
    Original review: May 30, 2022

    Bought my over the range microwave in 2018. It failed in April 2022! My last microwave was not a Samsung and lasted 15 years. Due to the cost of a new unit, I had it repaired by my reputable repair company. Authorized Samsung repair had two star ** ratings! The magnetron failed and had it replaced. I called Samsung and they said via email that the Magnetron is covered due to their 1 year warranty. I called again and they agreed but then needed all sorts of paperwork for $145 item. Finally, they agreed to pay the $145 but would not pay the sales tax. Can you believe it, you can't make this up? I'll never buy or recommend a Samsung product!

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 29, 2022

    As mentioned in some of the other reviews. After just having this Microwave for 1 year in January 2022, the Microwave started to continue to run even though it had finished the cycle. The only way to shut it off was to unplug it from the electrical source. I reported this to Samsung and was instructed to take it to a local repair place. However, this facility told me that they did not work on Samsung Microwaves. I called Samsung and the person took my report and told me to mail in my receipt, which I did.

    After not hearing anything from Samsung for almost 3 weeks, I called to inquire about refund. I was told that they were processing it and then I was transferred to another department where I was told that they would have to send a repair person out. This repair person came out and tried to duplicate the issue. He could not, but he replaced the control board then left. After he left the Microwave appeared to be fine and I was able to use it. However, after a week, it started having the same problem and would not shut down. I called Samsung and they sent another repair person out. Again, the Microwave was performing the way that it should have, so they could not do anything about it.

    This went on 3 more times and each time Samsung would send their repair person out. But, if the problem could not be duplicated wherein the Microwave continued to run when its cycle had been completed, Samsung would just leave. However, after the 3rd time, I called Samsung again and explained that I was having problems with my Microwave. This time, however, their repair person was able to witness the problem and he summarized the problem as being unrepairable. That was around the middle of February.

    To date, Samsung has not reached out to me to refund my money. They also are supposed to pick up the Microwave, but they have not done this either. It is almost the end of March 2022, and the Microwave continues to sit on my counter taking up much needed space. I have no idea when they are going to pick up the Microwave. Samsung products are great when they are working properly. However, if they malfunction, you are left holding the bag. SHAME ON YOU, SAMSUNG!!!

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 15, 2022

    I purchased a microwave last year and all of a sudden it started turning on by itself. I located on Samsung website was a sensor seems straightforward and obvious, same exact issues happening. They send a tech out who looked and bent my hinges as an attempt to “fix” a brand new microwave. As soon as tech leaves I open the microwave and close it, it turns back on so it wasn’t fixed within 5 minutes of tech leavening. I call Samsung. They schedule me again for another tech. I took off work again now 2 days. They never show up.

    I call Samsung and they told me they never came because the first tech said there wasn’t an issue with the microwave. Which is mind blowing considering he bent my microwave and damaged it to fix a problem that didn’t exist? And they couldn’t of told me that before I took off another day of work. So end result was hours wasted 2 days off work. No fix and they proceeded to tell me the customer that my microwave functions properly even tho it turns on by itself and turns off without any input.

    I have never dealt with such a terrible company who said they can’t do anything for me because at this point it’s their tech company and Samsung isn’t responsible so I’m out 2 days a work and a over the range brand new microwave now needing to be replaced. Never buy Samsung. Total scam company. I will never purchase a single thing from them ever again. They couldn’t even accept that it’s their microwave. They blamed the fact the tech company lied and said they fixed or never had to fix my microwave and said, "We’ll sorry. Can’t help you." Complete disgrace.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 18, 2021

    I bought a whole kitchen set made by Samsung, in exactly 4 years my refrigerator broke, Samsung had a repair person come out and they couldn't get one screw out to fix it. After numerous calls and spoiled food because coolers aren't the greatest at preserving food Samsung said that I had to find my own maintenance company. Well Oddly enough there is no one in my area besides the company that could not get one screw out, to repair my fridge. Samsung said there was nothing they could do. Now fast forward a few months my microwave is now broken. I'm sure I will get nowhere with this broken appliance as well. Through all the calls and hours spent on the phone and the food reimbursement check Samsung said they would send us I have gotten nothing from them and no answers. Their products are junk and any company that sells them needs to stop because most of the people selling them know they are junk and tell you not to buy them.

    6 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Oct. 23, 2021

    Out of all the Samsung appliances I own or have owned, TVs, refrigerators, stoves, cell phones, tablets. My microwave is so far the best, besides my TVs. I really enjoy the accessories that came with it. 2 serving plates are nice. The rack so I can have 2 levels, or more room to cook more food at the same time. All the features that are very easy to use.

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    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 18, 2021

    1 - Found it was not functional upon installation (2days after shipped from Samsung.com). Cuts off and clock resets. 2 - Were told we’d get a cb 24-48h with repair appt ,,, and no callback. 3 - Was away but called 6 days later because of no cb,,, given ticke t#. 4 - Repair showed up 2 days later and no Eval done because unit wasn’t uninstalled (no one said to uninstall it). Given appt for another week.

    5 - Repair came out a week later and said product had damaged frame inside unit causing fan to hit some other machinery inside,,, Needed to refund/replace. 6 - Called 24h later and was adv tooo late to refund or replace,,, that WE waited too long to do that. Referred to Warranty services in TX. 7 - Tyrone/warranty dept states Repair’s documentation isn’t clear about who or what damaged the unit….warranty voided. We are the not so proud owners of a brand new broken microwave and I felt compelled to warn others. 494 bucks is 494 bucks and the fact is we paid them for a broken product and they didn’t make it right. That’s completely unethical. Shame on Samsung. Shame.

    3 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Oct. 9, 2021

    Products do not last. My microwave has broken down twice and washing machine and both cost more to fix than buying a new one. Have replaced washer with a Maytag and still waiting to replace the microwave.

    2 people found this review helpful
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    Samsung Computers and Monitors author review by ConsumerAffairs Research Team

    Samsung sells a wide range of electronics and appliances including cell phones, televisions, washing machines and microwaves. They focus on high-tech innovation in all of their products.

    • Ease of selection: The websites makes it incredibly simple to shop for a microwave thanks to various search filters. This is an ideal way to make a purchase if you know exactly what you are looking for in a microwave.

    • Small to large: Samsung's microwaves range from 1.6 cubic feet of capacity to 2.1 cubic feet, making it easy to choose the very best size for your needs.

    • Dual cook: Some products in the Samsung range allow for convection or conventional microwave cooking.

    • Grill: There’s no need to switch between the microwave and the grill with this feature, since the grill is already included.

    • Scratch-resistant: The enamel-coated interior of certain Samsung microwave models makes for a strong and scratch-resistant surface.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Samsung Microwave Company Information

    Company Name:
    Samsung Computers and Monitors
    Year Founded:
    1938
    Country:
    Korea South
    Website:
    www.samsung.com