Samsung Microwave Reviews

I recently bought a home that had almost new Samsung television, microwave, refrigerator and stove! The microwave is very hard to set the time on and the customer service told me to call a Samsung technician and have them come out and check it out. (For an exorbitant service call fee. It goes through light bulbs every 3 months.... The 55-in TV is, for the most part, worthless to program and their customer support is equally worthless.)

We bought our microwave as part of a kitchen set. 3 years after the microwave was installed the magnetron quit working. We called support and there were no certified repair technicians in our area. We were told to get a work order from another local repair technician to get it looked at (who has been repairing appliances for 30 years). We did that and when we called back they danced around and refused to send us the part. Next they tried to do a video chat to troubleshoot the problem when it was already determined the magnetron quit working and we did the troubleshooting previously.

I would give Samsung appliances zero stars if that were possible. My brand-new microwave malfunctioned and sprayed a smoke and grease-like substance across my ceiling while the recirculation fan was running — a basic function. After countless calls, Samsung sent a technician who was clearly unqualified to diagnose the issue. He confirmed there were no installation problems and that this was not an issue he had ever saw before, yet Samsung still closed my claim, dismissing the issue by labeling the unit “operational.”

Updated on 03/03/2026: I don't recommend this microwave for a few reasons. After a few uses it stopped working with an error code regarding the door lock. Unfortunately, after each use it's required that you manually unlock the door. In my humbled opinion this safety feature is redundant! When contacting Samsung for repair solutions- it is a lengthy process! So, about 4+ hours later and an additional day later I finally got a repair appointment. The original appointment not covered by warranty due to clerical error. However, when I discovered that this appointment was not covered by the manufacturer warranty because of this clerical error, which consequently lead to another day of long drawn out troubleshooting. There seems to be no way to override the door lock feature! I should've done my research more thoroughly.

We needed a new microwave, so we went to a Lowe's near us to pick one out. Sadly, we selected a Samsung microwave they had on sale. It was sent to our home and we paid an installer to put it in, due to my health. They installed it and left. After almost 2 weeks later, it broke!! Huh!? Didn't even last 2 weeks. Unbelievable! Then we are trying to figure out who to call, etc. to get it fixed or replaced. Not fun! We finally managed to schedule a repair via Samsung. It would be a couple of weeks and we are to remove the microwave. If we can't remove/disconnect it, no service representative will arrive. I'm pushing 80 years old, in poor health and have no idea how to remove it. We are calling friends and neighbors for help. I will NEVER buy another Samsung product again and I'm telling everyone I know about this experience. On top of it, we don't know if they can fix it.

Purchased a Samsung Microwave ME19R7041FS on 9/2/22. It already is defective and needs a new magnetron part replaced. That part has a 10 year warranty but they will not replace it without a service visit from an approved technician. The cost of that visit and diagnostic test is more than 1/2 the price of purchasing a new unit. If you're looking to purchase a new microwave and only need it to last 3 years, I highly recommend a Samsung product.

Microwave handle has broken 3 times in over 1 year. Currently customer service wants me to pay now since warranty is out. It is unacceptable to have handle breaking 3 times. No help with replacement. I expect more. Rcp

Very bad product, very bad service, very arrogant customer service, I can’t believe my microwave crashed out after 6 months of purchase and Samsung can’t do anything. I would give 0 star if I could. I will never by anything from Samsung.

We were limited by space, so we needed to purchase slim model. Keypad is impossible to read except in bright light. Because of this fault, I tried to to connect microwave to Smart Things app to control “device”; however the connection failed and the instructions are horrible. Otherwise, the device’s performance is satisfactory.

DON'T PURCHASE A SAMSUNG MICROWAVE! Serviced 3 times in the first 6 months before they finally replaced the circuit board. The microwave would pop my breaker several times a week. After replacing the circuit board it lasted another 3 months but now the microwave will just start all by itself. I called Samsung and they said it is Out of Warranty - BS! Very disappointed!