Samsung Microwave Reviews

If I could give the Samsung microwave a 0 I would. Paid good money the piece of crap didn’t even last 2 years. And how much do you use a microwave. Shame on Samsung for putting such crap on the market. Do not buy one unless you want to replace it every 19 months. Will never purchase another Samsung anything.

I purchased a Samsung Bespoke 2.1 cu. ft. Over-the-Range Microwave almost two years ago. I like the microwave and its great space availability. The phone app works well with it and allows one to completely control the microwave from a distance. My only concern is with the touch buttons on the screen. The buttons do not always register touch to them. Quite often I have to touch and re-touch a spot on the screen before the screen will display the button I've touched. It is very annoying to have to re-touch time and time again (varying the pressure and spot to touch). I don't like cooking at full power as I don't like my food to be plasticized due to cooking so high for so long. I'm fine allowing for a slow warm-up but the pushing the button to change the power level is frustratingly difficult.

Last March, I paid $5,775 as part of my new home purchase for this Samsung microwave and oven combo, which was marketed as part of the luxury kitchen package in our new house. Very disappointingly, the microwave failed just two months after the one-year warranty expired. This home was designed for our retirement, and we have barely stayed here since closing — probably no more than 30 days total over the past 14 months. The microwave suddenly stopped heating food last week. After Samsung’s technician disassembled the unit, they found that the cooling fan had completely failed because the fan blades were stuck and could barely turn manually. As a result, the magnetron overheated and burned out.

I recently bought a home that had almost new Samsung television, microwave, refrigerator and stove! The microwave is very hard to set the time on and the customer service told me to call a Samsung technician and have them come out and check it out. (For an exorbitant service call fee. It goes through light bulbs every 3 months.... The 55-in TV is, for the most part, worthless to program and their customer support is equally worthless.)

We bought our microwave as part of a kitchen set. 3 years after the microwave was installed the magnetron quit working. We called support and there were no certified repair technicians in our area. We were told to get a work order from another local repair technician to get it looked at (who has been repairing appliances for 30 years). We did that and when we called back they danced around and refused to send us the part. Next they tried to do a video chat to troubleshoot the problem when it was already determined the magnetron quit working and we did the troubleshooting previously.

I would give Samsung appliances zero stars if that were possible. My brand-new microwave malfunctioned and sprayed a smoke and grease-like substance across my ceiling while the recirculation fan was running — a basic function. After countless calls, Samsung sent a technician who was clearly unqualified to diagnose the issue. He confirmed there were no installation problems and that this was not an issue he had ever saw before, yet Samsung still closed my claim, dismissing the issue by labeling the unit “operational.”

Updated on 03/03/2026: I don't recommend this microwave for a few reasons. After a few uses it stopped working with an error code regarding the door lock. Unfortunately, after each use it's required that you manually unlock the door. In my humbled opinion this safety feature is redundant! When contacting Samsung for repair solutions- it is a lengthy process! So, about 4+ hours later and an additional day later I finally got a repair appointment. The original appointment not covered by warranty due to clerical error. However, when I discovered that this appointment was not covered by the manufacturer warranty because of this clerical error, which consequently lead to another day of long drawn out troubleshooting. There seems to be no way to override the door lock feature! I should've done my research more thoroughly.

We needed a new microwave, so we went to a Lowe's near us to pick one out. Sadly, we selected a Samsung microwave they had on sale. It was sent to our home and we paid an installer to put it in, due to my health. They installed it and left. After almost 2 weeks later, it broke!! Huh!? Didn't even last 2 weeks. Unbelievable! Then we are trying to figure out who to call, etc. to get it fixed or replaced. Not fun! We finally managed to schedule a repair via Samsung. It would be a couple of weeks and we are to remove the microwave. If we can't remove/disconnect it, no service representative will arrive. I'm pushing 80 years old, in poor health and have no idea how to remove it. We are calling friends and neighbors for help. I will NEVER buy another Samsung product again and I'm telling everyone I know about this experience. On top of it, we don't know if they can fix it.

Purchased a Samsung Microwave ME19R7041FS on 9/2/22. It already is defective and needs a new magnetron part replaced. That part has a 10 year warranty but they will not replace it without a service visit from an approved technician. The cost of that visit and diagnostic test is more than 1/2 the price of purchasing a new unit. If you're looking to purchase a new microwave and only need it to last 3 years, I highly recommend a Samsung product.

Microwave handle has broken 3 times in over 1 year. Currently customer service wants me to pay now since warranty is out. It is unacceptable to have handle breaking 3 times. No help with replacement. I expect more. Rcp

Very bad product, very bad service, very arrogant customer service, I can’t believe my microwave crashed out after 6 months of purchase and Samsung can’t do anything. I would give 0 star if I could. I will never by anything from Samsung.

We were limited by space, so we needed to purchase slim model. Keypad is impossible to read except in bright light. Because of this fault, I tried to to connect microwave to Smart Things app to control “device”; however the connection failed and the instructions are horrible. Otherwise, the device’s performance is satisfactory.

DON'T PURCHASE A SAMSUNG MICROWAVE! Serviced 3 times in the first 6 months before they finally replaced the circuit board. The microwave would pop my breaker several times a week. After replacing the circuit board it lasted another 3 months but now the microwave will just start all by itself. I called Samsung and they said it is Out of Warranty - BS! Very disappointed!

Product Model: Samsung ME21R7051SS Condition: Less than 3 years old, lightly used, well-maintained. I purchased the ME21R7051SS microwave expecting the same long-lasting reliability we’ve had with previous Samsung appliances. We’ve invested in nearly 20 new Samsung devices, and our prior microwaves easily lasted 11+ years, so we didn't see the need for an extended warranty. Unfortunately, we woke up to an unexpected beeping sound and a “SE” error message on the display. The microwave had been kept in pristine condition and was used very sparingly, so this issue was surprising and concerning.

Poor quality and performance. I bought that microwave exactly in 7/23. It already has a problem. Even though it was barely used. I had to bring technician from Consumer energy insurance plan. The whole door needs replacement because of some control doesn't work. My plan with consumer doesn't cover the cost of part which I found out about $440. I contacted Samsung and stated the equipment out of warranty. This equipment is not used much. I stay in my house for six months and my wife and rarely uses it. I am disappointed in Samsung and the customer service. I am retired and on budget and I thought buying Samsung might be better quality. I would never recommend Samsung to anybody for poor quality and services. My recommendation to all is stay away from this name brand.

Horrible service. The microwave broke within two weeks. It was like a $400 microwave and it’s taking me weeks to even have anybody to come out and service the microwave and they’re still not here. It’s been broke or longer than I’ve had it.

DO NOT Buy Samsung. By mistake I bought a new Samsung Microwave from Lowe's on March 29th, 2025. As of today (June 5th, 2025), it has not worked for 6 of the 9 weeks I've owned it and all Samsung wants to do is send more technicians for more repairs. And Lowes takes not ownership to fix it either. Samsung sold us a bad microwave and doesn't stand by it and just replace. Horrible.

We purchased a Samsung over the oven 1.1 version. Very poor designed. I’ve been hit in head by door several times. The fan comes on when you shut door. The turn on button is right where you put your hand to shut it. The front is very dark so buttons are hard to read. Poor poor designed. Don’t buy. This one needs a design overhaul completely. My husband won’t let me throw it out so I’m stuck with it unfortunately. Bummer.

This is the second microwave I bought model number ME18H704SFW/AC. The first one after a year had en error E -11 and to fix it was more expensive than to buy a new one. I made mistake and bought the same model and after the year it had the same problem,

Samsung does not stand behind their products. They push the blame on the customer when there is an issue. Their warranty is terrible. They make you remove the over the range microwave in order for the repair company to investigate and then say the issue doesn't happen when it off the wall so it must be an installation issue.

Never mind wall clips so cheap they broke inside wall. Once I push 30 sec. heat & it goes to 89 minutes. Samsung says have to send video. How do you do that when problems are intermittent? Take food out, fan goes on like a wind tunnel. They say is normal. But fan won't come on while cooking. Another time, strange code not in book. Rona keeps asking them, come out & look. Finally they call me to tell me that they will call me, seriously, that's what they said. Never heard from them again. With all that is wrong, how can I know machine isn't cooking me as well as food?

Any item created by Samsung is not very good, whether it's the microwaves or mobile phones. Avoid at all cost. Our apartment complex uses Samsung products, I recommended to them to discontinue purchasing for renters in the future.

I purchased the 1.9 cu. ft. over the range Samsung microwave. After less than 2 years it completely broke. It looks and worked Ok while it lasted. I am very disappointed with the product quality. I will not even try to repair it. Instead I will purchase a more reliable brand.

This is a horrible product, Only had it for 3 months and already having issues. No longer heats, Bought the matching range $2000. I want it to be replaced, Samsung said no, all they wanna do, Send out a repair person, Never again. Will I purchase anything Samsung? Do not waste your money

We bought a package deal with Samsung appliances. That was less than 3 years ago. We have had multiple problems with our refrigerator and now the microwave has stopped working. We found out it would cost $175.00 just to have someone to come and check it out. It was an above-cabinet model so it could not be taken in. It was less expensive to trash it and buy a new one. Other brands that we have had lasted 8-10 YEARS. Don't buy appliances from Samsung.

Bought the microwave in 2019, worked fine until last year 2023. I started noticing moisture on the control panel. Either from cooking or cleaning. After that, it stopped working. I wouldn't recommend this product. Unless you're willing to pay for technical.

Model ME21M706BAS. Purchased through Home Depot 12/2/23 and delivered/installed 12/9/23. We called 11/22/24 to Samsung and did a phone and video to show the problems of the machine not working. It was less than 1 year, and was under full warranty. We were told we'd be contacted within 48 hours, ticket 4178851858. 11/26/24 I called and texted that we had no contact and were given the vendor's phone number for the repair. The vendor did not call and 11/27/24, I called and the repair was scheduled 12/3/24. The vendor claimed the microwave was repaired, but the microwave failed 12/4/24. We called the vendor and he was to come back out on 12/10 to fix the problem. He no-showed and no called 12/10.

Bought an over the stove stainless steel microwave $545 + tax and it died in just over a year. I have contacted customer service and was told to call one of their service stores. The closest one was over 2 hours away and wanted to charge a few hundred dollars just to come and look at it. I told them no way, that's ridiculous. They were to get back to me but I have never heard from them again and I am still without a microwave. No fair. I can't just go out and buy a new one after paying that much money for one that didn't last.

Don't buy nothing from this brand. All the appliances are made to not last not even a month, and you request a replacement of the parts, and they just said, "It’s out of warranty." Please don’t waste your money. Samsung sucks!!!

I replaced my Samsung microwave which quit heating in about 4&1/2 years. I wish I looked at the ratings before I bought another Samsung, they all seem to do that. I wanted it to match my other Samsung appliances that are all 4&1/2 years old. The new microwave is also much cheaper with less options as the same model, i.e. one stage fan, instead of three, a smaller inside, and a smaller tray, and the door is thinner, cheaper and flexes. That’s what you get for more $$$. When trying to register your purchase on their website, it’s designed so you can’t. That’s so you just buy another one when yours craps out! Their service also sucks as they have no Samsung service dealer where I live and that’s ridiculous as I live by a major city. After I bought the washer and dryer set, the washer didn’t work and I had Lowe's take them back and I bought another brand. No more Samsung, horrible company with garbage products!

Bought a microwave. Took delivery early as store did not not to hold on to. Once renovations complete opened microwave to install not rotation ring. A plastic part. Samsung refused to send the part as it was after 48 hours of delivery date. Supervisor did nothing but quote same 48 hour policy. Unable to make a decision based on circumstances. Worst service I have ever experienced. Completely inadequate and no sense of keeping a relationship with long time customer.

It cooks well but the numbers don't light up so it's hard to see especially if your elderly, the inside light is so dim you can't see anything inside while it's cooking so stuff boils over, at first I thought the light only worked when the door was open. I will never buy this brand again.

Purchased a Samsung microwave and for some reason had to wait over 30 days for it to arrive. Upon arrive it looked good. Installed and the door was loose and no way to fix it. Contacted Samsung and they were of no assistance. Very cheaply made and terrible customer service. Recommend looking at another company for your next microwave purchase.

Purchased Samsung appliances for our kitchen remodel, the over the range microwave, used sparingly, stopped heating with less than 2 years of use. Called Samsung and were told it was out of warranty, so we contacted Michalesons and after $400+ repair got the magnetron fixed/replaced on it. That was February, here we are April 1st, it worked for less than 2 months and it went back to the same demo mode as before and stopped heating. Now Michalesons wants another $130.00 service charge to tell once again that the magnetron is broke before they fix it. The entire ordeal has cost us more than if we were to have just bought another brand new high-end microwave. I do not recommend Samsung appliances. We had trouble with our Samsung gas range as well. So disappointed.

Purchased an oven range microwave summer of 2023, heating element stopped working 7 months later...contacted Samsung due to warranty... after speaking to 13 people over several calls and weeks they WILL NOT REFUND our money as we no longer have the decals or the broken microwave. I have been extremely helpful with everything but will NEVER purchase or own even I'd given for free another Samsung product. Their customer service is crappy and they drag everything out just to ensure they DON'T have to supply a refund. Worst experience I've ever had with any company!.. Do not buy Samsung, they suck!!

Had the first problem with the microwave 8 months in, it completely stopped heating. Samsung sent out Tech from Cone Appliance, they managed to dent the front of the microwave when trying to diagnose problem so new door panel and 2 new parts, finally got it running a week later. 90-day warranty cut to now still within the 90 days and it doesn’t work again but can’t get Samsung or Cone Appliance to get out here to fix it. Seems to be a recurring theme for both companies. Don’t buy this microwave, it has bad reviews and Samsung doesn’t stand by any product.

I experienced a very dangerous issue with my Samsung PowerGrill Duo Countertop Microwave (Model # MC12J8035CT/AA), which I purchased February 07, 2021. August 30, 2023, I used the microwave to pop popcorn for 2 minutes. As I have hundreds of times, I walked away, waiting for the bell to let me know the timer was finished. As customary when using the appliance, remembering that I have something in it, happens only when I hear the bell. The next thing I noticed (about 10 minutes later) was that my kitchen was filled with smoke. I quickly unplugged the unit and investigated what happened. The unit was extremely hot to the touch, smoke was billowing from the back, and I found the popcorn bag seconds from bursting into flames.

I purchased a Samsung microwave from Lowe’s on Feb 10th 2023. Not even a month later the microwave was dead. Called support. They created a ticket and since then I have had 4 techs come out to try to fix this. Each visit it was it needs a new part. The last 2 times they replaced the same part again. The last tech that came out 2 days ago took the microwave to their shop. I didn’t hear anything and this morning reached out to Samsung care and found out that they closed the ticket 10 days ago. So a microwave that is 2 months old has had all these parts swapped still not working and we are without a microwave for over a month. This can’t be how Samsung treats a loyal customer? We have all high end Samsung appliances in our home.

I purchased a new Samsung 1.7 cf over the range microwave 14 months ago at Lowe's. The microwave was professionally installed by Lowe's to specifications. Yesterday, the door did not latch properly and would not close. I called Samsung Customer Service and was basically told that it was out of warranty and it would probably be cheaper to just purchase another one! I keep my appliances well kept and do not abuse them. I am a retired 65 year old woman with no children and this appliance was not abused. They gave me no satisfaction whatsoever. I strongly warn others purchasing their appliances and have been told they are not reliable!

My Samsung over the range microwave stopped heating food after two years of use. I contacted Samsung to get it repaired. They gave me a ticket number and sent me a text that included the option to get an e-coupon to buy a replacement. I opted for the coupon and was unable get it to open. I contacted Samsung and was eventually issued a new coupon and told to use it on a Samsung like to find and purchase a replacement microwave. I clicked on the link and searched though the over the range microwaves to find an equivalent microwave. Every one I clicked on said it wasn’t available in my area. I communicated this to Samsung and was advised to go to a Samsung dealer.