Safebound Moving & Storage

Other than that, when they were delivering the things one month later, it was a totally different crew and they were great. They forgot one item in the storage, which I asked them many times to not forget, so they had to bring it separately but that's fine. Also, I was in touch all the time with Kayleigh from admin and she was super nice. I'm very demanding and she was always on point. She tried to find solutions and thanks to her, I would recommend Safebound.

On 7/28/21, the driver arrived with a two men crew at 12:45 pm in a undersized Safebound Moving and Storage truck. I advised the driver that the truck would not accommodate my household items. He assured me that he will be able to place all item in the truck that he was driving. At 4:00 pm, the driver and his crew stopped placing items inside the truck and were just sitting around stalling for time. The driver approached me and stated I required more truck space than what was initially estimated and he reassessed the items that needed to be moved. He advised me that my moving fees had increased. The estimated fees now were $12,500.00 and a additional payment of $5,525.00 had to be paid and done by Electronic Check. He contacted his office to advise of the problem. I was informed that another crew would come out the next day between 9:00 am - 12noon to pickup the remainder of the items.

The Safebound Moving and Storage arrived at 9:00 am on 7/29/21 in a smaller Safebound Moving and Storage Truck. Again, the driver was advised that the moving truck was too small. He informed me that he was told that the larger items had been taken except what was left inside my home and that the movers the day before had been broken down, boxed, blanket wrapped, bubble wrapped, etc. The driver check to see what needed to be move and noticed none of items had been prep for moving. Items that were left to take were a new 7ft couch, new love seat, 10ft (6pc) Entertainment Unit, 2 large leather recliners, 5pc solid wood dining table w/chairs, 5pc wooden kitchen table w/ chairs, upright small freezer, 10pc California King Bedroom Suite with Designer mirror and mattress only, Large 2pc Armoire, Queen Bed (5pc), 5 drawer chest, television stand and other miscellaneous items.

The driver and his crew moved all that the were able to store in the smaller truck and stated that someone would be coming on same day to pick up the remainder. He contacted the office to advise of the item that they couldn't put on the truck. We spoke with a April and she stated that someone will arrive around 5:00 pm, however due to HOA policy of no business vehicle allow after 5:00 pm. So, they had to come on the next day. I inquired about the delivery of my item, due to nothing being explained as to how the process works once the items are pickup nor no discussion was made on the handling of the delivery. I was advised that someone would contact me to inform me when the delivery will be done.

On 7/30/21, Safebound Movers came and picked up the last of the items at my residence. On 8/3/21 at 3:19 pm, someone texted me by the name of Andy text me to state that the driver will be at my new residence on 8/4/21, between the hours of 8:00 am - 11:00 am. The payment need to be paid through Zelle or in cash and that the driver will call me 30 minutes before he arrives. He asked me to confirm the text. Confirmation was done. At 11:48 pm that evening, I received another text stating the driver was unable to find my home in his GPS and could I provide address close to my location. I inform the person that this was a new home in a new Subdivision and I gave him a address near me.

On 8/4/21 at approximately 7:40 am, the mover by the name of (I Seiitkhan) call me irate, ranting and being very rude. He said to me, "the address that you gave isn't your address. You need to come here and show me your located." I ignore his orders and gave him the cross streets and he found the home. This move drove up in a Penske Rental Truck and he had two men who appear to have a hangovers or were drinking on the job. He demanded the amount of $5525.00 immediately. Due to my being informed so late in the day as when the mover was coming and/or how that payment had to be made. I had to go to the bank which was 45 miles away from my residence and there was an additional fee of $150.00 added by him (wait time), making my moving fees $12,650.00.

I asked the driver did he and his crew work for Safebound Moving and Storage and he inform me he did not and that he did a bid for my storage. (He was a Third Party Person) And I later found out the person that my initial contact was a Broker for Safebound Moving (1st Party Person). Overall, the service rendered by this crew was horrendous.

First of all, the movers that did the delivery physically threw my extra large/large boxes on top of my medium boxes that were labeled (FRAGILE). Several pieces of my furniture were destroyed or damaged beyond repair. Items such a Large 2pc Armoire was destroyed (it appeared as if it had been dragged on it's base to move it), Large Entertainment Center damage (appears as if the top base and bottom base were dragged, one of the middle door is not lined up when closed), a designer mirror which goes a dresser was chipped in the corner, attachable/detachable jewelry box that goes with dress was chipped, 7ft dress has noticeable scratches, floor length mirror completed destroyed and left in corner by movers, large leather recliner either was pulled/pushed against something has paint stains on the rear, arm and wooden leg of the chair.

I've placed a claim with CSI for the damaged items and I'm number 500 plus on their list for reviews. I really don't have any faith in CSI, being that I read where consumers have placed claims and have under $150.00 after waiting at least one year. If this review is useful to any consumer, Please note: Be very aware of Scammers like this company. Do your homework first, by checking the reviews, the BBB, which they aren't accredited with and any other resource you can find.