Safebound Moving & Storage

At every stage, the mover’s dedication to their customers shone through. They provided me with a thorough relocation checklist and detailed instructions on updating my driver's license and changing my address with the post office.

My long-distance move was made easier by this moving company's professionalism and reliability. The team arrived on time and communicated with me throughout the process, keeping me informed of the progress. They handled my furniture with care and even helped me disassemble and reassemble some items.

We needed to relocate a whole four-bedroom home. Things went smoothly and efficiently throughout packing and unloading. The movers placed all of our belongings in the designated rooms, and their eagerness to help us unpack the fragile items made the unpacking procedure a breeze. These movers come highly recommended from me.

The three men I hired for my move were punctual, polite, and genuinely interested in learning about my day. Whenever I felt like I was intruding, they reassured me that they were only doing their jobs and were happy to help.

I had a great experience working with this crew and am glad I got to go. The four of them worked together professionally, reliably, efficiently, and communicatively during the whole moving procedure. Great service!!

I moved only 2 hours away and the company sent out subcontracted moving people that have no experience and do not care. They offer you money to leave a positive review and not claim your damaged furniture then ghost you. I have been reaching out to them for months and they continually ditch my questions. I call them and they make promises over the phone and never follow through. Zac continually said he would return my calls and Millie said I will get my cost refunded it me but they failed to do anything. Then they claim that their claim processor went away on paternity leave and locked up all the paperwork so no one can do claims. They ask you not to file for a warranty claim and want to handle it in-house. but they do that so you waste 30 days making it impossible for you to go back and file it.

Beware and DO NOT USE this company for any moving or storage. First off, the team arrive 4 hours late to our scheduled pack up day and three guys showed up for an entire move I booked a month in advance (this was a 5 person job). They did not bring materials (boxes, bubble wrap or tape) and were extremely unprofessional. All out items were stuffed into boxes as fast as possible without protection, wrapping or packing goods. I saw them drag all our belongings (including mattress, kids toys, outdoor furniture) through our parking garage without the protection and showed up the following day filthy and black. (imaged below) The following day when the unpacking was scheduled they arrived 4 hours late (again with 3 people) and did not unpack a single item.

Check them on BBB, Better Business Bureau, that is all you need to know. Crooks. My attorney says he gets 100 calls a week on these fly by night small moving companies and there is nothing he can do to help the client, they have all the contracts set up to screw us over. If you check my review on Google up will see all the fake reviews they posted after I posted mine exposing their deceptive practices.

I am filing this complaint regarding my move from Kissimmee Fl to Estero Fl, beginning Sunday June 26, 2022 ending July 8, 2022. The final cost was almost three times the initial estimate. The estimate shows 1 month free storage, labor to unload into storage and reload from storage and deliver, but the bill of lading shows a $750 warehouse handling fee and $423.06 for prorated storage, these charges raised the total.

My household items were picked up over a month ago. I was told I would get my things about a week or so after pick up. That hasn't happened. I have not been informed of anything that is going on. I have only spoken to one person that can't give me any information. I try to contact him - he does not answer the phone (or return the call), a couple of times responded to my text with "I do not know" when I have inquired about my things arriving. My last text he never responded and put his phone on silent mode. I am living out of a suitcase, sleeping on the floor. I suggest this company STOP taking customers until they can complete the service. Still waiting and have no idea when I will get my things.