Safebound Moving & Storage

Safebound Moving & Storage

 4.5/5 (231 reviews)
Safebound Moving & Storage
4.5(231)

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Overall Rating4.5 out of 5
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About Safebound Moving & Storage

Experiencing peace of mind and assurance at a time when you need it most is Safebound Moving & Storage's top priority. Whether you are looking for self-storage solutions, relocating to a new state or both, Safebound Moving & Storage will tailor to your needs. The team of movers are trained professionally to provide the smoothest and most convenient move for you and your family. Let Safebound Moving & Storage handle your next move by calling today for your free quote!

Pros & Cons

Pros

  • Full packing and unpacking
  • Bilingual services
  • Short- and long-term storage

Cons

  • Local moving services only in South Florida

Bottom Line

Safebound Moving & Storage offers a variety of long-distance moving services, including packing and temporary storage. The company uses professionally trained movers to ensure quality customer service.

Safebound Moving & Storage Reviews

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Page 2 Reviews 5 - 35
Rated with 1 star
Verified Reviewer
Original review: July 28, 2022

RUN! Run away from this company. They are scammers! They arrived an hour late and Teddy immediately told me that I needed to pay an additional $400 even though my load size did not change. They said that if I didn't pay the $400, then they would not load my belongings. I had flown in from CA so I had no choice but agree to pay the $400. They picked up my belongings on May 21 and finally delivered it on July 11 - 51 days! What they didn't tell me is that they moved my items from FL to a warehouse in OR and then had another outfit actually deliver my belongings.

On arrival, the custom marble top to my antique dresser was nowhere to be found! They LOST it. I called the company and they said to file a claim. The only person that was helpful was Chris in CS. My mother had passed away and these were items that I had inherited. They should not be in business! This move has been an emotional and stressful experience. Take your business elsewhere - they don't even deserve one star!

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Rated with 5 stars
Verified Reviewer
Original review: July 25, 2022

We will absolutely utilize Safebound Moving & Storage again! The two movers were on time, competent, and took excellent care of our assets during the move. Pricing was reasonable and accurate. Our experience has been fantastic!

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Rated with 5 stars
Verified Reviewer
Original review: July 19, 2022

We couldn’t have been more impressed with the guys from Safebound Moving when they helped us move just before Christmas. They took all the stress out of the day, and somehow managed to fit our whole lives into 1 van! Thank you to the whole team for making this the easiest move we have ever had.

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Rated with 1 star
Verified Reviewer
Original review: July 5, 2022

Most inconsiderate and unprofessional moving company I have ever used. Total con artists at every single level of this company. Will **, the salesman, was difficult to reach and when I finally did a video call with him to show him my inventory, he completely underestimated the amount and size of stuff I had, and when the movers arrived I was quoted an EXTRA $1300 to what I had originally been quoted.

The next set of lies from Safebound came during my contractual 2 day pick up window. Safebound called and confirmed a pick up time during the second day of my 2 day pick up window. Then, during the pick up window, Safebound called and told me they would not be able to pick up my stuff that day due to their incompetence and misjudgment picking up an earlier shipment that day, even though I had been waiting around all day for them and was guaranteed to have my items picked up that day. I spoke on the phone with both Caley and Nora at Safebound, who both lied and assured me they communicated with the driver and he could be there at 7 am the next day (which was already out of my pick up window on the contract safebound signed with me). I was supposed to have left the state by that time but safebound gave me no other option but to wait on them.

The next day, when the driver still had not arrived on the later end of my pick up window, I called the office and was not able to get in touch with anyone till 9:30 am. The driver did not show up after until 11 AM (outside of the latest time of the pick up window I was given). The driver, Miguel, was extremely rude and unprofessional. He did not communicate with me whatsoever or give me any sort of 20 minute warning (which safebound promises their drivers give) before arriving.

Caley, the manager, assured me I could speak to her regarding a discount for the huge inconvenience caused by this entire nightmare. Of course, when I called Caley before submitting my second payment, she had just left the office, in the middle of a weekday, to start her weekend early. When my items were delivered, it was realized that Miguel, the incompetent driver, had miscounted my inventory and my end table, hand-painted for me by my mother, had gotten lost. Safebound never found my item and I am now in the process of filing a claim for it.

Please, whatever you do, DO NOT USE SAFEBOUND MOVING COMPANY. Use a professional company that cares about its customers and values customer service. Every single person who works at this company- from Nora to Chris to Caley to Will to Miguel, is an absolute liar and will do whatever it takes to get as much money out of you as they can. I am still in awe of how this company can treat people the way they do and remain in business. I have reported their negligence and their unethical profits before people business practices. Before safebound responds with a message saying I am not in their system as a customer (as I’ve noticed they do with any negative review), I have a bill of lading and inventory list I can upload to this review to prove otherwise.

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Rated with 5 stars
Verified Reviewer
Original review: June 21, 2022

I was continuously contacted and received a thorough response within 15 to 20 minutes. Everything was completed on schedule. My invoice came in under budget, which was a bold move on my part. I will most certainly use them again!

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Rated with 5 stars
Verified Reviewer
Original review: June 1, 2022

They arrived promptly at both places and were ready to work immediately. All our furniture was well wrapped and transported without any problem. The crew was very courteous and hardworking and handled all our boxes and furnishings with care. They worked very discretely and only asked questions when needed. We got both moves done in 6-7 hours. We highly recommend them.

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Rated with 1 star
Verified Reviewer
Original review: May 14, 2022

Lindy **. May 13, 2022, 1:04 AM EDT. If anyone should be unlucky and will be victimized by Safebound Moving and Storage are a fly by night company who lie, cheat and are all dishonest. They do a virtual walk through because they are too cheap and lazy to come to your house. They give you a estimate of $11,000.00 and after several payments at the various stages the final cost came to over $21,000.00 and they lost our entire master bedroom set meaning all furniture, clothes and so many other items.

I asked them to check their warehouse four times. Each time they said they could not find our items and that we would have to file a claim with company called CSI. It took me over 75 hours on phone calls, emails, estimates, copies of receipts along what it cost us to replace all the furniture, clothing and a number of other items, which came to over $12,000.00. About six to eight weeks after I submitted the claim the moving company magically found and delivered our missing entire room and all items. I notified the insurance company. They finalized the claim and gave us a check for $168.50 check.

In short after a major nightmare they only offered a pittance for all the items that were lost and damage. They claimed they don’t cover costs incurred because of the moving company's inability to do their job and rules. I would nor could not recommend this moving company or their insurance company. This company needs to lose their license for making the worst move I’ve ever had after several moves while serving in the US Navy for 26 years. To me they are a fly by night company who I picked because of your company's recommendations.

I would also check all the employees' citizenship being only one person spoke English. When they loaded us up he was to my knowledge the leader and after they finished loading up he told us that they normally get $100.00 to $150.00 tips and with this they will make sure our items will be safe and well taken care of which did not happen but I feel like I was being forced into paying the over $530.00. This move was a very expensive and nightmare move. Please help get crooks like these closed up before other are scammed and hurt.

Linford **

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: April 27, 2022

They are the best movers I have ever had!! Recommend them and will use them whenever I move! Arrived on time, fast and efficient. Wrapped all my furniture and TVs, and nothing was damaged. Wore masks and took precautions for Covid. So happy with their service!! I hate moving, so these movers made moving much better and easier!

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Rated with 5 stars
Verified Reviewer
Original review: Feb. 18, 2022

These guys were on time, professional and even brought a little humor to our move. Being a military family we've moved quite a bit and this was the EASIEST MOVE by far. My wife is eight months pregnant. I couldn't have asked for a more successful easy move. Load, travel time and unload under 4 hours at reasonable cost. If we ever move again we will be using them again!

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Rated with 5 stars
Verified Reviewer
Original review: Feb. 17, 2022

We have used Safebound Moving & Storage probably eight different times over the past few years. Our more latest experience with them just last weekend was of the quality we know we can expect - Our team was professional, efficient, proficient, polite, and truly helpful. Everything was moved SAFELY and SECURELY. The communication is always excellent from the setup with office staff through to the team on move day. The price is VERY FAIR. We highly advocate Safebound Moving & Storage and we will continue to use them in the future.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Jan. 5, 2022

Avoid this company!! They are only dedicated to you until they receive your money. The pickup was late and they damaged my furniture. I filed a claim immediately and they have ignored me for months. I am going to file legal suit.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Dec. 21, 2021

It was a very easy booking process, and when I had questions, they were prompt with their reply. The quote and timeframe provided were ACCURATE. We were so impressed by how quick and efficient and good natured they were! They work well as a team. They really made it such an EASY PROCESS. I really appreciate all the communication on all ends, and while I really do not plan to be moving ever again if I can help it ;). I will definitely use Safebound Moving & Storage. Thanks guys!

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Dec. 9, 2021

They were 2 days late on delivery and we had numerous broken items. They charged us $400, to wrap the furniture when they advised it was included. We had to stay in a hotel for 2 nights with our dog and cat. The hotel cost over $200 and the would refund us $300 for the hotel and delay in delivery. I would not recommend them.

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Rated with 1 star
Verified Reviewer
Original review: Nov. 18, 2021

On 7/20/21, I spoke with a Alex of Empire Moving Group, whom I contracted to move from Miramar, FL (address above) to Hahira, GA (address above) was done. The Estimate Binding Contract was for the amount of $4295.00. A payment was required in the amount of $1,450.00 per Alex to hold the date for the move. A electronic check was done for the payment. The date requested for the move was on July 28, 2021, however per Alex the dates of July 28, 29, 30, 2021 were scheduled. The reason for the three date depends on when the driver is available for the pick up of my items. He stated that someone will contact me the date before to advise when the movers will come to perform the service. On 7/27/21, someone contacted me to state that the movers will come on 7/28/21. The driver will be at my residence, between 9am-12 noon.

On 7/28/21, the driver arrived with a two men crew at 12:45 pm in a undersized Safebound Moving and Storage truck. I advised the driver that the truck would not accommodate my household items. He assured me that he will be able to place all item in the truck that he was driving. At 4:00 pm, the driver and his crew stopped placing items inside the truck and were just sitting around stalling for time. The driver approached me and stated I required more truck space than what was initially estimated and he reassessed the items that needed to be moved. He advised me that my moving fees had increased. The estimated fees now were $12,500.00 and a additional payment of $5,525.00 had to be paid and done by Electronic Check. He contacted his office to advise of the problem. I was informed that another crew would come out the next day between 9:00 am - 12noon to pickup the remainder of the items.

The Safebound Moving and Storage arrived at 9:00 am on 7/29/21 in a smaller Safebound Moving and Storage Truck. Again, the driver was advised that the moving truck was too small. He informed me that he was told that the larger items had been taken except what was left inside my home and that the movers the day before had been broken down, boxed, blanket wrapped, bubble wrapped, etc. The driver check to see what needed to be move and noticed none of items had been prep for moving. Items that were left to take were a new 7ft couch, new love seat, 10ft (6pc) Entertainment Unit, 2 large leather recliners, 5pc solid wood dining table w/chairs, 5pc wooden kitchen table w/ chairs, upright small freezer, 10pc California King Bedroom Suite with Designer mirror and mattress only, Large 2pc Armoire, Queen Bed (5pc), 5 drawer chest, television stand and other miscellaneous items.

The driver and his crew moved all that the were able to store in the smaller truck and stated that someone would be coming on same day to pick up the remainder. He contacted the office to advise of the item that they couldn't put on the truck. We spoke with a April and she stated that someone will arrive around 5:00 pm, however due to HOA policy of no business vehicle allow after 5:00 pm. So, they had to come on the next day. I inquired about the delivery of my item, due to nothing being explained as to how the process works once the items are pickup nor no discussion was made on the handling of the delivery. I was advised that someone would contact me to inform me when the delivery will be done.

On 7/30/21, Safebound Movers came and picked up the last of the items at my residence. On 8/3/21 at 3:19 pm, someone texted me by the name of Andy text me to state that the driver will be at my new residence on 8/4/21, between the hours of 8:00 am - 11:00 am. The payment need to be paid through Zelle or in cash and that the driver will call me 30 minutes before he arrives. He asked me to confirm the text. Confirmation was done. At 11:48 pm that evening, I received another text stating the driver was unable to find my home in his GPS and could I provide address close to my location. I inform the person that this was a new home in a new Subdivision and I gave him a address near me.

On 8/4/21 at approximately 7:40 am, the mover by the name of (I Seiitkhan) call me irate, ranting and being very rude. He said to me, "the address that you gave isn't your address. You need to come here and show me your located." I ignore his orders and gave him the cross streets and he found the home. This move drove up in a Penske Rental Truck and he had two men who appear to have a hangovers or were drinking on the job. He demanded the amount of $5525.00 immediately. Due to my being informed so late in the day as when the mover was coming and/or how that payment had to be made. I had to go to the bank which was 45 miles away from my residence and there was an additional fee of $150.00 added by him (wait time), making my moving fees $12,650.00.

I asked the driver did he and his crew work for Safebound Moving and Storage and he inform me he did not and that he did a bid for my storage. (He was a Third Party Person) And I later found out the person that my initial contact was a Broker for Safebound Moving (1st Party Person). Overall, the service rendered by this crew was horrendous.

First of all, the movers that did the delivery physically threw my extra large/large boxes on top of my medium boxes that were labeled (FRAGILE). Several pieces of my furniture were destroyed or damaged beyond repair. Items such a Large 2pc Armoire was destroyed (it appeared as if it had been dragged on it's base to move it), Large Entertainment Center damage (appears as if the top base and bottom base were dragged, one of the middle door is not lined up when closed), a designer mirror which goes a dresser was chipped in the corner, attachable/detachable jewelry box that goes with dress was chipped, 7ft dress has noticeable scratches, floor length mirror completed destroyed and left in corner by movers, large leather recliner either was pulled/pushed against something has paint stains on the rear, arm and wooden leg of the chair.

I've placed a claim with CSI for the damaged items and I'm number 500 plus on their list for reviews. I really don't have any faith in CSI, being that I read where consumers have placed claims and have under $150.00 after waiting at least one year. If this review is useful to any consumer, Please note: Be very aware of Scammers like this company. Do your homework first, by checking the reviews, the BBB, which they aren't accredited with and any other resource you can find.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Oct. 28, 2021

These movers were great from start to end. Very polite and attentive. They were careful with all items and ensured that our belongings were PROPERLY SECURED and even put the boxes and belongings where we asked them to. I even paid with my mobile Paypal app on the spot. Definitely above and beyond! They were all SUPER NICE GUYS and I highly recommend them! Thanks guys!

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Rated with 5 stars
Verified Reviewer
Original review: Sept. 28, 2021

Crew arrived on time and WORKED SUPER EFFICIENTLY for my move last week. They were very responsive when communicating via text, they wrapped all my furniture securely, and the price was right too. One cheap piece of furniture kind of came apart - it's fixable, though, and that probably would have happened if I had moved myself. Regardless, I'll definitely call them again for my next move.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Sept. 23, 2021

I was calling moving companies on a Sunday and Safebound was the only company that picked up. Kayleigh was the person who helped me and I got excellent service from her side. But the crew was super late when they came to pick up things to the point that I didn't know if they were even coming. It was a hassle because my building is very strict. We had a two-hour slot and I asked them to please respect the slot. But they were extremely late to the point that I felt that everything was going to fall into pieces. Thankfully, my building allowed them in but that part was a huge disappointment because I would have been in huge trouble.

Other than that, when they were delivering the things one month later, it was a totally different crew and they were great. They forgot one item in the storage, which I asked them many times to not forget, so they had to bring it separately but that's fine. Also, I was in touch all the time with Kayleigh from admin and she was super nice. I'm very demanding and she was always on point. She tried to find solutions and thanks to her, I would recommend Safebound.

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Rated with 5 stars
Verified Reviewer
Original review: Sept. 3, 2021

Surely the best experience with movers I've had. They were on time, VERY POSITIVE, and very hardworking. On top of all of that, I did a lot of searching and you can't beat their rates. It was definitely a HIGH QUALITY MOVE at a really low price. Without a doubt will be giving Safebound Moving & Storage a call next time we need movers.

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Rated with 5 stars
Verified Reviewer
Original review: Sept. 2, 2021

Awesome! I've used Safebound Moving & Storage about THREE TIMES over the past year for large and small moves and every time they've been excellent. Responsive, on time, polite, hard workers. I've used many other moving companies and these guys are THE BEST. They have gone above and far away to help me out and these guys have hustle and in general just cool to be around. I've had come across with lots of other movers and these guys are by far the best. Go with them and don't think twice.

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Rated with 5 stars
Verified Reviewer
Original review: Aug. 18, 2021

If you want to move with a reliable moving company, then look no further. Go to Yelp and find the Safebound Moving & Storage company. They definitely live up to their 5-star rating. I have recommended it to all.

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Rated with 1 star
Verified Reviewer Verified Buyer
Resolution response: April 8, 2022

The company has resolved the claim I have submitted.

Original review: July 19, 2021

I’m only giving 1 star, so that I can write this review. Otherwise, I would give this company ZERO. My interaction with Safebound Moving & Storage began March when I was moving 2 hours north (100 miles to be exact). I spoke with Luke (not his real name I found out) who said “yes” to our every request. Looking back, his eagerness should have been a huge red flag. This is how my experience transpired: the crew arrived and drove into my front tree - and laughed it off, the main character proceeded to walk in and ask if I was alone, once I confirmed, this person them started with the extortion. "This is too much to move. We are going to have to double the cost". FYI - I had 2 not one video conferences. Reputable moving companies are by law only allowed a 10% increase over the estimate - but these guys are NOT reputable. Since I was locked into vacating the house that day, I had no choice but to move forward.

I had to store my items for a few weeks in what was to be a climate-controlled storage facility, supposedly "brand new". However, upon delivery, my beautiful NEW boxes came in crushed, wet and items Safebound packed, were actually NOT packed at all. Broken table glass, antiques destroyed (items that have been with me for 50 years and have been tough 7 moves without a scratch), TV with its original box with a huge scratch, brand new flooring left with a huge scratch, original artwork smashed and with every box opened; several items destroyed. I was charged for packing boxes that were never used, plastic coverings that were never used. I can go on and on - worst experience of my life. As a matter of fact, the moving crew moving me in were so embarrassed with the damage they ran out of the house leaving me with no paperwork - just ran.

This type of company needs to be shut down. I’ve had my lawyer reach out, and they simply ignore any communication - designed to wear people down. They believe they can just ignore any complaints and continue to extort the next person. Don’t be one of their victims find another company - STAY AWAY FROM SAFEBOUND MOVING & STORAGE (Safebound Logistics).

4 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 22, 2021

Couldn't be happier! They were able to move me on one day's note!!! I needed to plan a move with just 24 hr notice. It was during the week which likely helped but they were able to push me in. What I really admire was that they were able to verify yes/no for me within like 10 minutes. I also really appreciated being able to talk to someone right away when I called. I was given a 2 hour window when the team would come and was told they would call me 30 minutes advance to arrival. What I appreciated is the driver called me to give me a heads up on how the schedule was looking so I had about an hour to hour and half notice on what it looked like. They still called me 30 minutes prior. It was REALLY HELPFUL.

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Rated with 5 stars
Verified Reviewer
Original review: June 19, 2021

They come on time for my move from a two bedroom flat to a house a part away. The whole thing took 3 hours and that was a mystery! We had a fair amount of goods but they run up and down with 2 or 3 big boxes at a time. AMAZINGLY SMOOTH PROCESS, the guys were fast and had great perspective- I don't think it's ever been this effortless to move. Would entirely use their services again but here's expect we never have to. You should though! It's hard to feel self-confident in a new moving company, but they were easy to book, and they really showed up. Thank you!

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Rated with 5 stars
Verified Reviewer
Original review: May 24, 2021

We used Safebound Moving & Storage to move us from FL to TX. They arrived on time, were polite, pointed out anything that was damaged or whatnot before they moved it and worked very fast but watchful. Everything come in perfect shape w/o any problem. We were concerned about moving this really solid computer desk but they picked up and moved it w/o a problem. I would highly recommend this company.

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Rated with 5 stars
Verified Reviewer
Original review: May 23, 2021

I moved many times growing up as a military child, and I've never seen any movers who were so effective, well disposed and expert! They showed up somewhat early and got our apartment packed up and across town in record time. They assisted us with setting furniture, taken out pressing materials and completed in under three hours. Our move was totally stress-free on account of them. Strongly suggest!

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Rated with 5 stars
Verified Reviewer
Original review: April 29, 2021

Safebound movers give you an easy time as you relocate. They have the skills and expertise to ensure you have a smooth transfer. Getting a free estimate helps you to know which package you are purchasing movers are trained to ensure your belongings are handled with care to avoid any damages. Choosing a moving company also ensures you arrive at your new home in time, so you get time to settle down. Some reasons to hire professional movers include: Ease your Mind, save Money, Save Time and Safety.

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Rated with 5 stars
Verified Reviewer
Original review: April 24, 2021

Good service. They are committed to providing BEST CUSTOMER SERVICE. I never had any inkling that they were giving less than 100 percent. Most important, they're also dedicated to getting the job done. They were also very courteous and professional throughout the move. I think this is as good as it gets for moving services.

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Rated with 5 stars
Verified Reviewer
Original review: April 24, 2021

Everything was top-class. Movers were all very hard-working and very attentive. They were ready and punctual. The price was very reasonable and they provided moving services on very little notice. They take tremendous pride in their work and it shows. They worked very hard, were very friendly, offered all types of proposals, and did an all-around superb job.

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Rated with 5 stars
Verified Reviewer
Original review: April 15, 2021

Tremendously professional and easy to speak with. Pricing is very affordable. Timing very workable and accommodating. We moved from FL to NYC, they arrived on time. Packing was very careful. Unpacking and lay down the furniture was very careful. Best move ever and we have moved many times before!

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Rated with 5 stars
Verified Reviewer
Original review: April 1, 2021

I've used this company last week to move from FL to NY. Great group of guys on the phone and in person! Professional, responsive, hard working and very efficient. I would definitely use them again should I plan a move in the future. Keep up the great work :)

2 people found this review helpful
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Safebound Moving & Storage Company Information

Company Name:
Safebound Moving & Storage
Company Type:
Private
Address:
1727 Old Okeechobee Rd.
City:
West Palm Beach
State/Province:
FL
Postal Code:
33409
Country:
United States
Website:
safeboundmoving.com