Safebound Moving & Storage Reviews

Terrell, Manuel and Minor were efficient, careful and true experts when it came to packing and moving everything, would recommend to anyone looking to move and definitely will be used to move again. Thank you!

I am rating their customer service as a one. (I would rate the actual moving people as a 4). I was referred to them to move a grandfather clock locally. The 'estimator' CHRIS quoted $999 which included 3 hours of time for THREE people, PLUS charges for one hour of travel, a clock technician charge, and an 'operational charge.' When I asked if this was a flat rate, they said no, it was an hourly rate based on 3 hour minimum. I had no idea what was involved. I had to rely on their estimate that it would take THREE people. Clearly that was an upsell to inflate the price. But, of course I didn't know that. I was floored by the estimate so in order to be sure that it wouldn't end up costing more, I asked for a flat rate and was offered a flat $1000. The original contract had the specifics, but the document I signed only stated that a clock was being moved, without detail.

Felipe and the team were amazing. Best moving experience ever! They did a great job and were very personable. Thank you for making our mom’s move easy. We wouldn’t be able to do it without them. Professional and efficient!

Ryan, Tomas & Tino... The team was very professional and courteous! A great experience with Safebound! I would recommend them to family and friends! This is a great company to use for a cross countryside move!

Safebound moving company it's so helpful with moving from one city to another, their staff is very nice and friendly, of course understandable about the inconvenience of removing and moving back stuff safely, thank you Camacho ** and Brian

If I could give Safebound zero stars, I would. On pickup day, the movers arrived over an hour late with no notice. I only found out what was going on after I called them myself. Then, it took three full weeks for my belongings to arrive even though I had already moved into my new place across the country. What I didn’t realize (and what the sales rep conveniently failed to explain) is that the “delivery date” you provide is merely the earliest possible delivery date, not an actual commitment.

Great team. Johnny and Rolando was very great. Worked with professionalism and hard working. I will forever work with this amazing team. I pray the company give them a raise. They did more than I expect.

Nahuel coordinated our family move and made everything so easy. His communication was excellent throughout the entire process. The crew arrived on time, worked hard all day, and treated our belongings like they were precious. Everything arrived in perfect condition. Highly recommend!

Bottom line: Safebound Moving & Storage overcharged me, subcontracted my move without telling me, failed to deliver promised services, and has ignored repeated requests for resolution for over a month. I hired them for an interstate move quoted at $2,900 for a two-bedroom home. Prior to the move, I called to say I had removed significant inventory (second bedroom, office, and kitchen contents), but this wasn’t communicated to the pickup team. Despite this, I was charged an extra $750 for “increased cubic feet” due to added boxes, with no updated calculation or explanation.

We paid ~$7k for a move from AZ to IL. They trashed our belonging to the tune of $9k. The company provides deceiving information on cost, insurance, delivery times and had staff bully us on delivery. Also $350 change due has not been returned after numerous request and provided evidence. Now in the claims process they try and hand us over to some questionable third party 'US Safe Moving LLC', using a gmail address and phone numbers marked as a scam and fraudulent online (rated F on BBB). You're better off just dumping any furniture you own, fly with your clothes and maybe some pictures (pay the extra luggage fees) and buy new on arrival instead of spending good money on this moving company. Nothing but stress and headache.

Convinced me to cancel my Cube Smart storage $230 because they will store mine for free. I was charged $750 storage fee under something called vaulting and unvaulting. SCAM! DISHONEST. COST 500 MORE.

DO NOT USE THIS COMPANY – Bait and Switch, Poor Communication, and Zero Accountability. I booked my move with Safebound after they came to our home, looked at our three-floor, 2400 sq ft house, and gave us a quote. I was told our belongings would easily fit within the space they quoted. When I later tried to update the inventory list, I was assured that the additional items wouldn’t change the price much.

I had a very frustrating experience with SafeBound Moving Company. The manager was incredibly rude and unprofessional when I simply asked for an explanation regarding a delay in my delivery. When I initially spoke with their sales team, they assured me that they could expedite the delivery, and I agreed to pay extra for this service. However, when my things didn’t arrive on time, I reached out to inquire about the delay and any potential compensation, only to be met with rude and dismissive behavior from the manager. It was very disappointing, especially after I paid more for a service that was clearly not delivered as promised. I would not recommend this company to anyone looking for reliable and courteous service.

Do not book with this company - I recently did a cross country move, they rush you into signing and push you to pay via Zelle. Once they sign you, they disappear - then act like they’ve been really busy so they haven’t had time to call you… this isn’t the case, they’re just avoiding you. They pushed me off to another moving company completely and then missed their delivery date after confirming it. A rep said that they were going to issue a refund for because I’m sitting in an empty apt for 4 days and are now ghosting me so they don’t have to confirm any kind of price adjustment before drop off. They’re dropping off supposedly tomorrow and I can’t wait to see what kind of shape my stuff is in. Beware, the guys you speak to on the phone are great and the Google reviews seem legit but I wouldn’t be surprised if they’re removing reviews because this company was the definition of sketchy to work with.

Terrible moving experience. Misled on delivery time, damaged items, and no remorse from anyone. Pay more for their competitors who will likely do better on service, I mean there is no way to do worse.

Disappointing. They do a hard sell but pretty much scammed in the process. Took a large deposit unlike most movers and twisted words and stories. Will never recommend them. Worst part they did nothing to better the situation. Manager was rude.

The quote was done via FaceTime. Seemed nice and they were responsive at first. Quoted $6,900. They arrived on moving day, charged us $12k and we had no choice but to take it. The movers complained of low wages but I was already getting screwed so I only tipped a total of about $250. They went silent and I never was able to speak to the guy that quoted me, Patric. He disappeared. They damaged belongings, wouldn’t respond to emails or answer the phone. They never owned up to what they did to me and my family. They are very bad people and there is a reason they have low reviews everywhere they can’t control it. They said money was coming, never sent it, then said they never agreed to send money.

My experience with Safebound was disappointing and stressful from start to finish. We hired them for a cross-country move with an estimated delivery time of 7-10 days, yet our belongings arrived a staggering 36 days later. Despite being assured by Patric at Safebound that the move would be managed exclusively by their own team, the job was handed off to a local third-party company. This was a direct contradiction to what was promised — that Safebound employees would handle our belongings from pickup to delivery. Instead, on moving day, a completely different company showed up to pack and load our items, which was both unexpected and unsettling.

Run from this company. They quoted me one price for my move and after items were loaded increased the price by $2100. Then when items were set to be delivered increased by another $900. Asked for explanation as to how this happened since there were less big items than on original estimate. Also asked for explanation as to why their foreman did not advise us of change in price prior to loading? Was lied to and told that foreman did. Not true!! Also used them for storage and was told 1st month free and then $500 per month after. 1st month was free, then 2nd month was charged $750, then next month charged $1125! Cannot believe anything this company tells you. Do not use them.

Safebound picked up our furniture and items in Fla, we have a brand new king mattress was slept on for 8 weeks, paid $2600 for it, I paid extra to have plastic wrapped around it and asked the loader that they would not be folding it, he said no, when it arrived in Las Vegas, someone had folded it in half permanently damaging the tempered coils and pillow top, I called sterns and foster they said the mattress is ruined and warranty is void, I’m extremely upset, that the company showed such disregard, I have filed a claim and cannot get anyone to contact me to get this resolved, safebound was more expensive than other companies, I would not recommend them at all!!!!

Do NOT Use This Moving Company. I cannot stress enough how utterly disappointed and frustrated I am with this moving company. From start to finish, the entire experience has been a nightmare, and I strongly advise against anyone using their services. It's clear they prioritize speed over quality and customer satisfaction at every turn. One of the most glaring issues was their complete lack of transparency regarding insurance options. Throughout the entire process, no one bothered to discuss insurance coverage with us. This oversight meant that when our belongings were damaged, we were left without adequate protection or recourse.

Worst moving experience of my life! SAFE-BOUND MOVING AND STORAGE stole thousands of dollars worth of my belonging!!! They showed up late, then immediately tried to jack up the price over what they quoted me in writing. Ron the lead mover was rude, argumentative and condescending and a thief.

First, I would give 5 stars to the crew who loaded our stuff. They were courteous, fast, very careful, wrapped everything so well. We have a preferred delivery date of Aug 1-2 2024 and all was well. Since then I have had only one call asking about space to park the truck, number of stairs, etc. When no delivery to this date, Aug 3, 2024, I started to make calls, leave messages, send emails and nothing. My family and I are staying in a hotel waiting and with money going up in smoke. I had to order air mattresses so we can be in the house and have something to sleep on at least.

Very bad storage experience. Movers and packer were OK. Our furniture was returned to us with visible damage (gouges in the wood and metal bent completely out of shape). Moving company does not care and its insurer is only offering us 20% of the reasonable repair estimates that it made us submit multiple times. They have been rude, with a "take it or leave it" attitude. Do NOT use Safebound Moving and Storage

If I could give less than 1 star I would! Quoted me at $5500 in March 2024, 3 days before my move in May 2024 a different person called and increased my quote $1800, and the day of my move the movers increased it by $1400. I never changed my list! I could never speak to the person who quoted me (Matt) and I never spoke to the same person 2x. The day of the move the movers proceeded to put cardboard boxes on top of the cement steps of my condo complex and pushed all of my furniture down the steps. When they arrived at my new place the leg of my bedframe was broken in 2 pieces and not able to be fixed! They stole my $1800 BOSE television Soundbar and Base. I put put of these problems on the sheet and the driver signed off as broken and missing.

Damaged items and an abhorrent customer service department!! Consumer beware if you are contracted to this company for a move. They will subcontract your job a thousand more times down the line. I was assigned Safebound for my move and all phone calls were handled professionally up until the move was complete and they had already taken my money.

Stay away. Like some others have stated, you will get pulled in with a low quote (Mine was $5976, with a $5400 base price), but it was well over $10,000 by time I received my stuff. Company promised 7-10 business days after pick up, received it 14 days after pickup. Items were missing, company does not want to pay claim. The one positive is the crew did a good job loading and unloading items. Company is not worth the hassle, there are far better lower cost options out there who will do door to door moves.

Best moving company ever, amazing service experience all around. I had to move on an emergency basis due to personal reasons, and Luke went above and beyond to help me in a very tough situation. They were able to help me practically overnight, and got my moving needs quick, fast and within the timing period needed. I can't emphasize enough how easy they all made this experience be when I needed the most. Once again, thank you!

Safebound made my long-distance move a breeze! The movers were careful and friendly, and everything arrived safely. I also want to thank Will in the office for helping me get everything set up. The Safebound guys are good at what they do!

Avoid! Here's their MO - quote a low price - lock you in with a deposit - turn up to your house - double the price. Then they give you a delivery date - forget that - they don't even know where our stuff is. When we ask what's going on - they hang up. Stay Away.