Safebound Moving & Storage Reviews

I felt like I was being pushed for a sale right from the beginning. I received several calls from the salesperson to try to get my business. I asked if the company serviced the area I lived in and where my items would be stored for the next day delivery. The company serviced my area but didn’t have a warehouse in the area I lived in. From what I understand, the company drove my items all the way to the parent company in West Palm Beach. I would have used someone local had I known this. I was told my items would be delivered the next day by the salesman and this was not true. Also, tried to deliver my items 2 days later with a late arrival.

My initial contact with the Safebound employees was courteous and professional. I received a reasonable estimate based on my description and photos of the household goods. I then paid a 1/3 deposit via credit card. The moving crew arrived and the estimate was adjusted upward slightly. The crew was professional and did a great job wrapping up everything. I paid another 1/3 via Venmo. Not my choice for payment but the sub-contractor would not accept a credit card. Everything went south when it came time to deliver. A week later I was contacted by the delivery driver who planned to deliver the next day between 1-5 pm. He finally arrived at 8:30 pm. The apartment building would not allow the delivery at that late hour. The driver informed me that returning the next day would cost an additional $500.

SafeBound reached out and made it right.

Don't be fooled by the nice customer service representatives. I paid for Safebound to move me and without telling me they sent another moving company. The Forman of that company was trying to upsell me throughout the entire moving day making it way more stressful than it needed ro be. He kept telling me there may not be enough room in the truck over and over. I moved from Colorado to Florida.

We contracted Safebound Moving and Storage for a 524 mile move. We were **told** everything should be there in 1-5 days but it **could** take up to 10. When I was emailed the "Bill of Lading" I was pressured to sign it quickly as the person was waiting on the phone and was "leaving" shortly. I should have read the "fine" print where it says they have up to 30 "Business" days to deliver the goods, and their promises mean nothing. It turns out from the pickup, which happened with a company called Knights Moving and Storage, all the items were taken to an "undisclosed" warehouse, where they sat. Attempts to get an estimated delivery date over the next few weeks were answered with "we don't have an update" to "we don't have any drivers" to "everything should be there early next week" which then did not happen.

I almost signed the contract and paid the deposit but 2 things bothered me. AJ asked me to send the deposit via Zelle rather than a company portal. And the Safebound estimate came via a Gmail account. Grateful we missed this bullet.

My movers were great and Kent at Safebound was excellent. They had great communication and showed up on time. It was a lot of stuff and they handled things with care. I would use them again if I need help moving.

A couple minor hiccups but all in all I had a great experience with Safebound. They were punctual, professional and courteous. If I did have an issue, customer service responded immediately and handled the situation. The guys who unloaded the truck were so fun to work with. You could tell they had a wonderful working relationship. Here’s a thumbs up to AJ, Patrick, Zac, Randy, and a special thanks to Richard, Steve and Mike. Thanks guys!

Rubio and his team were on time, polite, clean. Thet took care of my belongs and did a great job wrapping and loading the truck. Xavier followed up a few days later.

Unfortunately I can’t rate this whatever u wanna call it a 0000 and never would I put a start behind them. THE BIGGEST SCAMMER I’ve ever felt with DONT FALL FOR THE FACETIME CRAP AJ the representative for my load MISSED half of my home on a hour FaceTime! I was charged for everything he so called didn’t see on our hour FaceTime. Please believe once they walk in before they touch anything they will add thousands of dollars worth of things.

Excellent service with the contracted safe bound team. Thank you to our movers on day off for all their hard work. Rubio and his team were amazing and took great care of our things.

I will highly recommend this moving company because they did their services professionally and excellently. Good job guys. Great, affordable and friendly rates too. God bless and more power to your company. Praying that this company will grow and have more branches in the future.

Terrell, Manuel and Minor were efficient, careful and true experts when it came to packing and moving everything, would recommend to anyone looking to move and definitely will be used to move again. Thank you!

I am rating their customer service as a one. (I would rate the actual moving people as a 4). I was referred to them to move a grandfather clock locally. The 'estimator' CHRIS quoted $999 which included 3 hours of time for THREE people, PLUS charges for one hour of travel, a clock technician charge, and an 'operational charge.' When I asked if this was a flat rate, they said no, it was an hourly rate based on 3 hour minimum. I had no idea what was involved. I had to rely on their estimate that it would take THREE people. Clearly that was an upsell to inflate the price. But, of course I didn't know that. I was floored by the estimate so in order to be sure that it wouldn't end up costing more, I asked for a flat rate and was offered a flat $1000. The original contract had the specifics, but the document I signed only stated that a clock was being moved, without detail.

Felipe and the team were amazing. Best moving experience ever! They did a great job and were very personable. Thank you for making our mom’s move easy. We wouldn’t be able to do it without them. Professional and efficient!

Ryan, Tomas & Tino... The team was very professional and courteous! A great experience with Safebound! I would recommend them to family and friends! This is a great company to use for a cross countryside move!

Safebound moving company it's so helpful with moving from one city to another, their staff is very nice and friendly, of course understandable about the inconvenience of removing and moving back stuff safely, thank you Camacho ** and Brian

If I could give Safebound zero stars, I would. On pickup day, the movers arrived over an hour late with no notice. I only found out what was going on after I called them myself. Then, it took three full weeks for my belongings to arrive even though I had already moved into my new place across the country. What I didn’t realize (and what the sales rep conveniently failed to explain) is that the “delivery date” you provide is merely the earliest possible delivery date, not an actual commitment.

Great team. Johnny and Rolando was very great. Worked with professionalism and hard working. I will forever work with this amazing team. I pray the company give them a raise. They did more than I expect.

Nahuel coordinated our family move and made everything so easy. His communication was excellent throughout the entire process. The crew arrived on time, worked hard all day, and treated our belongings like they were precious. Everything arrived in perfect condition. Highly recommend!

Bottom line: Safebound Moving & Storage overcharged me, subcontracted my move without telling me, failed to deliver promised services, and has ignored repeated requests for resolution for over a month. I hired them for an interstate move quoted at $2,900 for a two-bedroom home. Prior to the move, I called to say I had removed significant inventory (second bedroom, office, and kitchen contents), but this wasn’t communicated to the pickup team. Despite this, I was charged an extra $750 for “increased cubic feet” due to added boxes, with no updated calculation or explanation.

We paid ~$7k for a move from AZ to IL. They trashed our belonging to the tune of $9k. The company provides deceiving information on cost, insurance, delivery times and had staff bully us on delivery. Also $350 change due has not been returned after numerous request and provided evidence. Now in the claims process they try and hand us over to some questionable third party 'US Safe Moving LLC', using a gmail address and phone numbers marked as a scam and fraudulent online (rated F on BBB). You're better off just dumping any furniture you own, fly with your clothes and maybe some pictures (pay the extra luggage fees) and buy new on arrival instead of spending good money on this moving company. Nothing but stress and headache.

Convinced me to cancel my Cube Smart storage $230 because they will store mine for free. I was charged $750 storage fee under something called vaulting and unvaulting. SCAM! DISHONEST. COST 500 MORE.

DO NOT USE THIS COMPANY – Bait and Switch, Poor Communication, and Zero Accountability. I booked my move with Safebound after they came to our home, looked at our three-floor, 2400 sq ft house, and gave us a quote. I was told our belongings would easily fit within the space they quoted. When I later tried to update the inventory list, I was assured that the additional items wouldn’t change the price much.

I had a very frustrating experience with SafeBound Moving Company. The manager was incredibly rude and unprofessional when I simply asked for an explanation regarding a delay in my delivery. When I initially spoke with their sales team, they assured me that they could expedite the delivery, and I agreed to pay extra for this service. However, when my things didn’t arrive on time, I reached out to inquire about the delay and any potential compensation, only to be met with rude and dismissive behavior from the manager. It was very disappointing, especially after I paid more for a service that was clearly not delivered as promised. I would not recommend this company to anyone looking for reliable and courteous service.

Do not book with this company - I recently did a cross country move, they rush you into signing and push you to pay via Zelle. Once they sign you, they disappear - then act like they’ve been really busy so they haven’t had time to call you… this isn’t the case, they’re just avoiding you. They pushed me off to another moving company completely and then missed their delivery date after confirming it. A rep said that they were going to issue a refund for because I’m sitting in an empty apt for 4 days and are now ghosting me so they don’t have to confirm any kind of price adjustment before drop off. They’re dropping off supposedly tomorrow and I can’t wait to see what kind of shape my stuff is in. Beware, the guys you speak to on the phone are great and the Google reviews seem legit but I wouldn’t be surprised if they’re removing reviews because this company was the definition of sketchy to work with.

Terrible moving experience. Misled on delivery time, damaged items, and no remorse from anyone. Pay more for their competitors who will likely do better on service, I mean there is no way to do worse.

Disappointing. They do a hard sell but pretty much scammed in the process. Took a large deposit unlike most movers and twisted words and stories. Will never recommend them. Worst part they did nothing to better the situation. Manager was rude.

The quote was done via FaceTime. Seemed nice and they were responsive at first. Quoted $6,900. They arrived on moving day, charged us $12k and we had no choice but to take it. The movers complained of low wages but I was already getting screwed so I only tipped a total of about $250. They went silent and I never was able to speak to the guy that quoted me, Patric. He disappeared. They damaged belongings, wouldn’t respond to emails or answer the phone. They never owned up to what they did to me and my family. They are very bad people and there is a reason they have low reviews everywhere they can’t control it. They said money was coming, never sent it, then said they never agreed to send money.

My experience with Safebound was disappointing and stressful from start to finish. We hired them for a cross-country move with an estimated delivery time of 7-10 days, yet our belongings arrived a staggering 36 days later. Despite being assured by Patric at Safebound that the move would be managed exclusively by their own team, the job was handed off to a local third-party company. This was a direct contradiction to what was promised — that Safebound employees would handle our belongings from pickup to delivery. Instead, on moving day, a completely different company showed up to pack and load our items, which was both unexpected and unsettling.