Safe Step Walk-In Tub Reviews

We did an online research for customer service reviews and Safe Step had the highest good reviews so we decided to go with them. They were also recommended by one of the guys who helped build our house. I spoke to their sales rep on the phone and he was very courteous and nice. The rep also explained everything well to my husband. He had spent extra time with my husband because he had a bunch of questions and the rep went through everything.

One of the things that was bothering me, partly because of my foot that had surgery, was my back has been very difficult because of walking. I couldn’t get into the bathtub and get massages, and I had decided I needed a walk-in bathtub. I had looked in stores and I've been looking around, but I saw a picture of a woman in the ads with a look on her face of pure content and I couldn’t help but look Safe Step up. They called and I liked what they had to sell, and the sales reps and install team were great. I have that look of content on my face now.

I love my Safe Step Walk-in Tub. Their commercial on the television hit me at the right time. Because the tub had everything we wanted and it sounded like a good deal, we decided to go with Safe Step. Also, we happen to have the money to pay for the tub. Their sales rep was very nice. He just talked to us rather than pushed a sale. He explained all of the details and covered everything. I had a few questions about the tub, the door and some other things which I just couldn’t understand. And the rep explained in detail how they work so that I wouldn’t have any problem with them.

My husband surprised me and told me he had someone come in to explain Safe Step to us because my knees wouldn't pick me up anymore. I was using this pout for the water to make myself steady getting up out of the tub and he was thinking Safe Step would help me to step in the tub. The rep showed us some other choices in other stores in that little video when he was here. We had the timeline when he came and we were very impressed with him. We’re writing him a letter to tell him that because he didn't push. He was here a couple of hours and explained it all so we knew what we were getting. He was excellent and thorough. Then two fellows came for the installation at the time they said they'd come and cleaned up everything totally. My husband said they were very efficient and all professional. We asked them to take a break so we got them a pizza and they were still done on time.

I saw Safe Step on TV and after that, I just had to try them. I was trying another provider but they put me off so I felt like they didn't want to deal with VA so I stopped pursuing them. The sales rep of Safe Step was knowledgeable. He explained everything they were going to do. However, we had one glitch. He got the measurements wrong. When they came to put the shower, they couldn't. There was a big gap. They came in July and they couldn't do it then so they came back August 15. I had to go back to the VA and explain it. But the second time they came, everything worked out well. They did what they had to do and they did a good job. I like the chair where you sit down. I also like keeping the jets when the water is really hot. Also, you can take the jets off and adjust however you want to. I will suggest Safe Step to anybody.

My grandmother has Safe Step tub and she referred my other grandmother to try to get a tub because it's hard to get her in and out of the regular tub when she's not using her legs and we try to lift her up. When the first guy that came to see if my grandmother was qualified came he said there would be some type of shelf that she could put her books on but there was no shelf. We’ve been trying to call and no one has called her back. Also my grandmother is having a problem because the tub leaks at the faucet. Once she shuts it off it still drips because of the shower head. But they did good. The installation team did everything perfectly.

I had a really nice shower, but the humidity from it affects my end-stage COPD. So I opted to get a walk-in tub and I chose to buy from Safe Step over another company because of their price. My interaction with their sales representative was good but they were a little slow in processing my order. I made it my initial deposit around the middle of July and the installation only started last August 18. While I figured that it was normal, I was still a little surprised because I thought it may have been done in a couple of weeks. I also have one complaint about the walk-in tub. I have to close its door before I sit down and there’s not enough room for my knees. It’s a little cramped on closing the door and hot water passes on me if I'm sitting there. Still, it’s great to deal with a company that does what it says it's going to do. Also, the lifetime parts warranty is amazing and something unheard of. I would recommend Safe Step to family and friends.

I searched out Safe Step on the internet and they were the number one selling walk-in tub company and sounded better to me than the other ones, so we got a tub from them. Everybody there has been wonderful. As I called in, the sales rep was on the spot in a few days. His presentation was good and everything worked out fine. I also got a couple of courtesy calls from his immediate manager in Nashville.

I got coupons for $2,000 and $1,500 from two companies that made the Safe Step walk-in tub, but I used the $2,000 coupon to purchase the tub. The sales rep, Jennifer, was precious and the way she explained the product to me was really good. I had no idea that the tub was as expensive as it was but she kept giving me discounts, so she got the price down, but I still had to give a good bit for it. The installers were super nice and awesome people. They installed the tub on the day of the solar eclipse, and they went outside with us and we enjoyed the solar eclipse together. But the caulking cracked a little bit and I had to call Safe Step, and the very next day they sent somebody down from North Carolina that recaulked around the top of the tub.

Safe Step Walk-in Tubs gave me a better price so I went with them. Their sales rep was phenomenal and the installer did a good job. He was late by half hour but it was because a toll lane was being put on the road he had to come down on. The Safe Step Walk-in Tub is worth its weight in gold. I have a bad back and I got diabetes and it's eased my arthritis out a whole lot. I don't have the pain in my feet like I used to have. My tub couldn't be any better for me. My wife has a hard time keeping me out of it.

Two other company reps came to our house and made a presentation but we ended up purchasing a Safe Step Walk-in Tub. It was expensive and it was more than we had planned on paying but the installation team was great. The two guys were gentlemanly, efficient, skilled and knew what they were doing. They took out the old stuff and put the tub in and did a good job. They were a pleasure to have and their work looked good when they finished. There’s a couple of little quirky things but we have the books so we're learning as we go along. It works fine but we have to sit and wait for it to fill up. We've only used the tub a couple of times and I like all the jets while my wife likes the bubble thing.

I saw a magazine that had American Standard and Safe Step in it. I didn't want the American Standard because I heard that they had a lot of foreign parts in it. I've had three contractors and Safe Step was the only one I have seen that was as good as they were. The installers were perfect and the best we've ever had out. They put the tub in and one guy did the caulking. The tub looked like it just grew in there. I'm 100% satisfied with the tub and I love taking a bath in it. My wife calls it a small swimming pool and it's easy to take care of. She has several medical conditions and has psoriasis so she needs a nice warm bath to relax in and having the tub helps. After she finishes, she takes the towel and everything off of it, wipes it off a bit and it's done. I would recommend Safe Step walk-in tubs.

I liked that Safe Steps Walk-in Tub has an aircraft steel shape to it. It's also really sturdy and has a lifetime warranty, so if anything floods, they should move and cover that problem. And if I ever move, I can take it out and move it into a new home. Then I can always plug in a different type of tub in the house that I am in now. The rep was a really nice gentleman. He talked about their competition, what they do and what they have to offer. Then showed everything this tub had to offer. He then measured the area and he was very thorough with the demo.

The Safe Step sales rep that I talked to was to the point and really knowledgeable. He pointed out the bad and good points about the others. He told us it would be put in and everything would be taken care of. After the installers were done, they cleaned up after but they didn't put my frame around my door right. Other than that, the tub is nice. I can get a bath or a shower in it, and it's made in the USA. Also, when I used the bath, it took the dead skin off of my feet. Safe Step is good for your body.

My wife saw an advertisement on TV for Safe Step and we liked the quality of their product. So she called them and their reps were very friendly, knowledgeable and helpful. Their installation team was a little bit late because of traffic but that wasn't their fault and they were very friendly as well. They were also knowledgeable about the installation and the product. They put on the job very quickly and cleaned up after themselves. My favorite features are the microbubbles and my knees don't hurt as much now. It was an excellent experience overall and I'd recommend Safe Step and their product.

I have health issues and have a hard time getting in and out of my own standard bathtub. The Safe Step tub seemed more streamlined, easier to get in and out and they're a lot smaller than the other companies. Their rep came out and explained all the features and what was available. He offered to help me get it financed but I was disappointed what it wound up being financed for based on what he said he was going to have it financed for as far as monthly payment. It's $20 higher than what I had actually thought it was going to be.

The rep who came out and talked with us and from whom we bought the Safe Step tub from, was extremely nice. The guys that did the installation got the tub in in four hours and everything was cleaned up spotless and they were gone. Also, Doug, the head and store owner, was great about all of us coming to a decision and getting a price that we felt like we could afford. So, everything went great and I was really happy. I was ready to jump in it and they said I’ve got to wait because the caulking has to dry. I love the heated seat, the lights that you can change when they come on, and the bubbles. I look forward to getting in the tub and relaxing because of all its functions. It’s almost like going to the spa and I sit in it, turn my jets on, lay back and relax. At the time of life when I'd feel like I'd need something for safety or maybe something that would aid me with arthritis, this would be a great purchase.

I placed a call for Standard, but it turned out I would be speaking with a Safe Step rep. Their salesman came out, showed me a video, and discussed the walk-in tubs and the safety part of it. I decided right then that it’s what I wanted. When the installers came, I showed them my bathroom. They told me there was going to be some noise. They also explained what they would be doing and that they had to take my doorframe off. Overall, the walk-in tub was amazing. I wish I had done it years back.

My brother had a stroke and was paralyzed at the left side, so I got a Safe Step walk-in tub for him. The sales rep was very helpful and polite. The installers were very friendly and down to earth. They interacted with my dog and my grandkids and they did their job. We watched their video and, even though they said that the exercise there was for people with arthritis, my brother can get in the tub and exercise his legs. We just put the seat across the tub before and he was not really in the water. But now, we put him in the tub and fill the tub up, and he can do his exercise and turn the jets on. He's able to bathe himself and he enjoys it more because he can get into the water. Back then, you couldn't get him to take a bath and now he's been in the tub every night taking a bath. My 13 year old grandson also loves the tub because of the handheld shower, which he turns on, and it's just the right size for him.

I just met w/ their rep. to purchase their tub. They quoted a price of $20,000 plus but with several discounts, their bottom line was $12,999. While I was impressed with the salesman's ability, I feel the price was outlandish and there were no discounts given me at all. Further, after installation, I would need to hire a carpenter to finish the job by adding molding around their tub. Salesman claims their company has installers but no carpenters. Could you recommend another company who has quality work and reasonable prices?

I bought a tub from a company in Orlando. First things I had to do was get a bigger water heater, another $1000.00. Then it still didn't fill fast enough. I would sit there for at least 20 minutes (getting colder and colder), then in letting the water out I would have to sit longer as the drain is rather tiny. Cold again! The lights and aromas are rather useless unless you're in your twenties and it's a novelty that does nothing for an 80 year old. I have had it 10 years (I can't afford another one) and everyone has complained about it. So, now I have a leak. The door has a lifetime warranty, but the people in Orlando have gone out of business, and the central number they don't even want to talk to me. Last time I had a flood that went out into the living room. I think it is a very expensive novelty that the company does not stand behind.

We purchased tub late June 2017. Installed 7/27/17. Installers were courteous. In addition to installing tub they removed old double vanity and mirror and installed new vanity and mirror that we had out of the box and waiting for them per agreement with salesman. They arrived promptly at 7:30 and worked all day into the evening to finish the job. They cleaned up after themselves well.

Thank you.

We purchased the walk in tub for both my wife & myself because we both have health issues that we both would benefit from the features of the tub. The tub installation took the two man team about 7 hrs. and they did a very good & professional job! It looks great! The installers took their time with the final finish and it shows! They explained the operation to us.

I was very disappointed for the price I gave for it. I tried calling the company. No one will return my call. I thought I was getting one with jets but didn't. I feel like I got charged for the jet pack. I don't know what to. I'm very upset. I do not recommend the tub.

This is the third time I have tried writing a negative review. Every time I go to post it wow the website goes down, so I will try again. I am in pain 24/7. I have had eight back surgeries so I thought this tub would give me some relaxation and good water therapy. Boy was I wrong. I had a walk in shower with a good shower stool did a wonderful job but I thought that walk in tub would be better (Safe Step walk-in tub). This is also what the sales person was trying to tell me. It's harder to get in the tub than my walk in shower was. I have to step up higher, I have to remember to go in and turn on the heater to the back and the seat at least 15 minutes prior to a bath, then I sit there for 17 minutes (yes I actually timed it) waiting for the water to fill the tub which only comes between my boobs and belly button.

Safe Step Walk-in Tubs offered what the other ones didn't. They had a certain price for the whole deal and theirs was a bare necessity and then I pay extra to add on. The salesman and the installers were great all. The only problem I had with them was we had it upstairs and then we have a finished basement underneath. The bathtub comes out into my laundry room and when they broke up the old bathtub they left all those particles under the ceiling. It's that ceiling we have in our garage where I can push up with the broom and certain squares come open.

The Safe Step salesman came to our house and his presentation was good. I bought the tub for my wife as she has rheumatoid arthritis. She enjoys it. It's easier for her to get in and out of it. The installation guys were good, very prompt and efficient and they were in and out. From start to finish, it took them 5 hours, which wasn’t bad at all. They took out a stand-up shower, put in the tub, and they a good job. Overall, I'm pleased at this point.

Safe Step looked like it had what I needed when I got my tub. Their sales rep was fine and explained everything including the sizes to me. The installation team was very good, too. They were very knowledgeable. I like all of the features of my tub. I can sit there and soak, and it's easier to take a bath. I am pleased with the tub and the overall experience.

I needed something for my feet. Showers are wonderful but they don't massage your feet and I've been having foot problems like older people do. I have a callus under my foot and I got tired of dragging those buckets around and soak my feet in and that gets to be a real pain too. I keep getting Safe Step in the magazines and we thought we needed one of those. I also have a neighbor next door that's Japanese. She said they are very popular in Japan and I'm going to love it. We went to a Safe Step store and the salesman we had was so nice. He said that they have cheaper ones at Lowe's and Home Depot which we didn’t know. The installers came and did a very wonderful job. They also did not leave any dirt.

Safe Step was the first walk-in bathtub company I saw and the first one I worked with. I have multiple sclerosis and both my legs are paralyzed so my wife and I purchased the walk-in tub. Their people did a good job installing the tub. However, I'm a big guy with a size 15 shoe and I have a very difficult time getting in the tub. I have to close the door and climb in that way. It takes a lot of maneuvering to get the door shut. If the door closed outward, I could use it. But as it is now, I can’t. Other than that, the tub's a wonderful thing and I like the heater feature. My wife uses it too and she loves it. It's like her own private little spa. I'm overall pleased and satisfied.

I've seen Safe Step in the AARP magazine, and their name was supposedly better and they're made here so I got them. When I spoke to a sales representative, his product knowledge was good. He seemed to know his stuff pretty well. Also, the installers were courteous and did a good job. They cleaned up, and left it in pretty good shape. My tub doesn’t have an inline heater, but they replaced it with the micro burst feature. The tub has two settings. There's the one for the regular jets, and you’re supposed to use it for 10 to 15 minutes. And then use the micro-burst for 20 minutes to get the max effect out of it. It works pretty good, and I like it.

The Safe Step tub seemed to have everything that my husband and I needed. So, I bought a tub from them. I like the microbubbles feature of the tub and the tub really helps us. I was also pleased with the representative I spoke with and with the installation team. They were very professional and the representative was very knowledgeable. Everything is fine.

I'm having problems getting in and out of the tub. I thought I'd call Safe Step and check on the price and information on their tub. Though the price was high, my initial interactions with their sales reps went great. The installation team was also good. They completed the installation in about 3 hours and one would never know anybody has been in there doing a carpenter work. It's neat and clean. With my Safe Step tub, I can now get in and out of the tub. And I like the massage part and all the bubbles. It's like a day at the spa in my home. I also like the heated seat.

Our neighbor down the road had us come to their house and showed us their Safe Step Walk-in Tub. If we hadn't seen it from them, we never would have gotten one. There were unlimited ads on TV, but it is really the neighbor. Also, the salesman in this area was good. He had a tub in his van. When he came here, he parked his van in the driveway and showed us the tub. He didn't have water in it but we could see it. That is vital because you're spending a lot of money and you don't do this easy.

We were getting ready to bring my 90-year old mother-in-law home. I saw Safe Step Walk-in Tubs at the AARP magazine and I figured it would be a safer place for her to bathe. Plus, I'm a diabetic and it wouldn't be a bad option for me as well. The installation team was great. They were professional, polite and efficient. They did absolutely everything they said they were going to do. If I had a complaint about them, there would be something wrong with me. I don't know how they did everything in the time they did it. I told my wife, “There is no way they're going to get this done today.” And they proved me wrong. They came in and tore everything out and cleaned everything up and put that new tub in. I was a little bit amazed.

I had a brochure of Safe Step years ago and I kept it because I wanted their bathtub. But I had a hip replacement then a cancer and when I finally got over everything, I told myself to call the Safe Step number. So, we did. A representative named Eric came here and he was very nice and professional. He showed us exactly how everything works and what the tub is. Also, the man who was here and installed the tub was excellent. He'd done such a beautiful job. We made pictures of the tub and all of my friends saw it and thought it was beautiful.

I have really bad arthritis, and have problems getting in and out of my bathtub, so we got a Safe Step tub. The sales representative was a very nice person to talk to. He told me all about the tub and what was going to be happening. I like all of the tub's features. It is a relief to sit in some hot water. I would recommend Safe Step.

We've searched on the internet and compared several different companies that offered walk-in tubs. We then decided on Safe Step because they got the best comments on the internet. I'm also happy that they are right here in the United States and the tub is U.S. made. That was also important in the decision. The sales rep was very helpful, knowledgeable and explained in detail what the tub can do for us. The installers were on time and they did a perfect job. Everything turned out as promised so we're pleased. Since my wife had both knee replaced and I had one replaced right now, the tub is really helping us take a bath again. It loosened up the muscles on my knee and helped me a lot in my recuperation from the surgery. And I like the microbubbles a lot. However, it doesn't work unless I have the tub totally filled with water. It would be nice if I could use microbubbles if I only want to treat my legs. It is a costly investment but it is what it is.

My wife needed an easier way to get in and out of the bathtub because she's had both her knees replaced. I picked Safe Step because they looked good on TV. I reached out to them and it was great. Our representative was a local, and we had a great interaction. She lives about 20 miles from here, and she brought one of the tubs with her in her car and showed it to us. We had basically already decided we're going with that one. She was a capable lady and so we just went ahead and bought from her. I also liked the guy that put the tub in. He was very nice and professional. He was an ex-military man. I'm a retired military myself, so we connected. I had a couple of questions after he left and I called him. He called me right back and answered my questions. I was very happy with that. Now it is easier for my wife. I like that it drains fast and it's got all those spray nozzles in it. All in all, it's a very satisfactory situation.

Safe Step sounded like they were the more reputable bathtub companies. They brought a tub to demonstrate and show it, and it seemed like they were the way to go. So, we went with them, but I've had some second thoughts because it costs too much. As for the tub’s features, the jets and circulating water were all very good. But I don't understand why with modern technology, Safe Step cannot make water valves to combine so that one doesn’t have to adjust hot and cold water separately. They need to work on that. It was also a little bit frustrating with the installation team because they did not complete the job as I had expected them to. I asked them and they gave us answers that didn't turn out the way that I expected. Also, they found us a shower without including a shower curtain. With the price we paid, we should not have to pay extra money to get a shower curtain that would work with the tub.

I'm in a wheelchair and it's getting increasingly harder for me to get out of the bathtub. So, we got a Safe Step tub and its quality is better than others. Their sales rep was very cordial and nice. The installers explained everything to us and cleaned up after. I was amazed at how it was put in in one day. I like the ease of access to the tub. In addition, we live on a ranch and we work pretty hard. So, it's very wonderful to get in it at night. I also have 32 grandchildren and they love the tub too. We just had a big cattle sale and they took turns getting in there. The hydrotherapy got them very clean and I had to really clean the tub out after they were done. I would highly recommend Safe Step. However, I wish there was some way of turning the water on and getting it full and then getting in it, rather than sitting because it is cold to sit there and wait for the tub to fill up.

My wife had a knee surgery. She was having trouble getting in and out of the tub so when her mom passed away we said, "Well, we'll go ahead and get it now." So, we purchased from Safe Steps Walk-In Tubs. Their rep was fantastic and good. During installation, the installers and I laughed and joked all day but they were professional. My wife got in the tub the first day and she's been using it to stop the pain on her knee for about two years now. She stays in it for about 45 minutes to an hour and whenever she gets out, it would be about three hours before she had to have any stuff for pain. It also helps me because I get in there too. So, we are well-pleased. I already recommended it to neighbors, friends, and family.

Sales person took advantage. He made sure to remind me there is no cure for my condition & I will have it for the rest of my life. If I were any bigger, the door would not shut, I am hitting myself with it as I close it. It takes 20 minutes to fill! I run out of hot water before it fills. Now the shower handle is stuck & no one will call me back. I was told how hygienic it is because of use in hospitals. But now that is the same reason for no returns! It's a lot of money to pay for something I am not happy with!

I love my Safe Step tub and I've had it for about two months now. I broke my back once and had surgery twice. Six months after the first surgery, my spine curved 25%. They took my last rib and the muscle tightened up. I had it done but it took me three years to get back up. Twenty years later, I'm complaining to where I can't use my legs. I also now have problems with circulation in my back and my legs. I'm still experiencing some pain but the tub has really helped. I just don't like where the door latch is at because my knee keeps hitting it. I turned the jets on too fast and water flew right out of the tub and completely flooded the bathroom, and I've done it twice. Other than that, I like the jets and the micro bubbles in the bottom. I also love the heated seat. It's so comfortable. When I try to relax, I go all the way down and it feels so good with those jets.

My husband handled purchasing our Safe Step Walk-in Tub and what I only know about it is that it's in and we love it. The installation team was great and they cleaned up after themselves. I still got my arthritis pains, but I enjoy using the tub. I'm very satisfied.

We checked a couple of other bath tubs and a Safe Step Walk-in Tub seemed better. The salesperson was good and very friendly. He explained everything. The tub has been relieving stress. I like its hydro massage on the back and the foot. The only thing is the foot massager on the left toward the door is close to the edge. It's not fit in from the tub far enough. I can't get my foot around, back and forth. If I move it all the way over, I will hit the sidewall of the door. Other than, I'm enjoying it.

We have been thinking getting a tub for some time and we are starting to look at different ones. And then, we saw this one on television and my husband said he want to try that one. So, we called Safe Step and we had them come out. The sales rep showed us all the features and everything about the tub. He was very knowledgeable and answered all of our questions like where the tubs were made and all the materials that they use. He was very upbeat and we ended up messing with him for at least a couple of hours. And then, we decided that was the one that we like to get.

The sales professional of Safe Step was very nice that's why I bought. However, I didn't even check on anybody else, which was a mistake because I didn't compare prices and I think I paid too much. Also, I have to clean after the installer. He left a bit of a mess in my basement when they had to go down there. The other day, when I sat in the tub and turned on the jets on my back, when I got out, the side panel was loose. I had it squirting on my back and the panel protruded out. I got to push it back in, but I suppose it'll happen the next time I use it. So, I'm not happy with it.

We called Safe Step and a guy came and talked to us about it. He was a very informative and nice guy. And then when he showed us what their tub did against what the others could do, we were very happy with it instead of the others. The microbubbles are my favorite. That's the main reason we got it. The installation also went well. And the main thing I noticed since installing the device is it makes my skin soft. I fell the day they put the tub in and had a humongous bruise on my knee. I started using the tub when I could use it the next day and the bruise went away fairly quickly. It was gone within a week or two and didn't take as long as I thought it would.

One of the factors that we chose Safe Step was the fact that the frame is built into the tub so if the house shifts, it won't shift. However, the sales guy lied to us about several things. He said they would have the install done in a week but it didn't get done. We were trying to get it done before my father-in-law came home from rehab. He also recommended not putting the water regulator on. We got to check with the company and they said it should have been installed - that it was done automatically on all the tubs, no matter what.

Safe Step's lifetime warranty on almost everything in a tub made me go with them. The sales rep assured me that everything would be taken care of if something happened. I was told that they could save the tub I had but then when they got here, they told me they couldn't. But then the installation was very quick and professional. However, they had to take a large part of my door down and I thought they should have sanded it and put it back as it was but they didn't. They put it back but I could tell where they had taken it down.

I had fallen in the shower in our bath tub and my husband went in and found me lying on the floor. Fortunately, I wasn't hurt and I didn't break anything but he worries about me falling. I'm 83 so that's one thing old people do, fall. So, my husband decided to have the Safe Step Walk-in Tubs. During installation, two men came in and they finished it in one day. The best thing about the tub is when I get the water in and I squat there into the bottom, I let the water run around my shoulder. The water is warm so that feels good.

My father moved in with us. He's 91 and has Psoriasis. He bought a Safe Step tub and really likes the iridescent features and the stuff that makes his legs feel better. The sales representative was really attentive. The only thing is we don't think he explained well enough the getting in and out of the tub. The door doesn't give much room when one can't bend their knees. I called the rep and told him that it wasn't working out because my dad can't get in and shut the door because it's hard on his knees and we wanted to see about the bigger tub. He came out and he actually had one in his van and got it out. We tried it out and that one works better.

My mom is really needing a walk-in tub because she's having a hard time standing up in the shower and so she wouldn't come out so exhausted. I took down Safe Step's number on the TV and I called. The sales rep was very professional and the only problem I had was with the expensive price. The installer came in, covered up the carpet so he didn't get it dirty, was really professional, and knew what he's doing. He worked by himself and got it done in one day. It was great and I have no complaints. The Safe Step walk-in tub is a good product for somebody who has a tendency of falling and my mom has a tendency of falling and I know she's safe in there. Personally, I like the little bubbles because they open up my pores.

I called Safe Step Walk-in Tubs and then they all sent me some information on the tub which I like. The reps explained it well. I have a little bit of problem sometimes understanding things when people describe it to me and talk to me. But, they did an excellent job. Also, the installation went very well and I was very satisfied with all of it. I'm a disabled veteran and I have problems and issues because I got injured. The tub helped some with my lower back, ankles and joints problems. It's also very relaxing, soothing and all around I really like how the tub works. I like all of the features and the different operations on it, it was very pleasant. I would very much recommend it.

Safe Step’s price came a little lower than the other companies I looked at. The sales team was okay and the installation team did a professional job of making sure that it was drawn in on a spot. They made sure it looked well and I’m grateful for that. I use the tub to help relax me and help with my herniated disc in my back. I try to enjoy it with jets and the colorful changes in the water. The only thing I'm disappointed in is that the water level is not high enough for my body. On the television, the lady laying in it has it covering her body pretty much up towards the neck and mine don't get that far. It stops to the breast but it but doesn't cover my chest even if I sink down more uncomfortably like sliding down.

My brother has a Safe Step Walk-in Tub and he likes it so I bought one. The installation was fine but I would have to have the water above the sprinklers for my back because when I turn it on, it splashes all over the place. Also, there are two things that I'm not pleased with my tub. Number one is the water doesn't get high enough. Then the other thing is the water doesn't get hot enough. But, I like the rotating pressure, the massage.

I’m old and I can’t do big steps. I can’t get in and out of the other tub without help. So, I got Safe Step walk-in tub and I love it. The only thing with this is I'm having a little bit of a hard time getting in and out because my belly’s too big, but I manage it. Other than that, it’s wonderful. The installation guys were nice and great. That other tub we had for 46 years was a big old tub. But it didn’t do what this tub does. I feel good after I get out of it. My friends would ask why did I buy something this expensive and I say that cars are expensive too. I didn’t buy the car, I bought a tub. It gives your property an upgrade.

We had a good experience with Safe Step all the way through the sales person to the installation. We made an appointment with them, sat down, went over a video and discussed what the product was. I already knew I wanted a tub and it didn't take too much to twist my arm to buy one. I like the door entrance to the tub so we went with them.

The salesman came by our house and he stayed in the house for an hour and talked to us. He had the display models within the back of his car. He was a nice guy. Then, the installation went fine. They said they were gonna be there and got it done. A lot of other contractors would have come in and said that if I have a problem with the flooring area and they gotta get somebody to come in and fix that or charge me $1000 to fix that. It was a good job. But we got to call the salesman to come out and check because I'm having a minor problem with it. It doesn't turn off all the time. Overall, it seems like a nice tub and we like it that it's safe to walk into.

Quinn from Safe Step is a nice guy. He's done a good job. If I have any questions, I got Quinn's number or I can get in touch with somebody. I got some phone numbers I can call if I have a problem. I'm enjoying my Safe Step tub. I'm handicapped and I can take my leg off and get in and out of the tub okay. And I'm using more of the feet jet and the calf jets where it goes to my leg being gone and I think it does a lot of good for it. I see a difference in my prosthesis being a little more comfortable. I use it every morning about 30 minutes.

My husband needed a tub and when I was shown the Safe Step, I decided this was it. The salesman was very good and told me everything about the tub, how and where it was made. I felt like it was the tub I needed. He came and looked at the bathroom. He drew a picture of the bathroom and that's all they needed. The installation team did wonderfully as well. They came in and went in the bathroom, and before I knew it, they were through with the whole thing. They called me in and showed me how the tub works and how to use it. The installation didn't take long at all. I love the whole tub and it feels so good when I get in it. Also, my husband feels a little better after he takes his bath. The water jets are great too. I just wish the tub gets filled up a little faster.

We like the features of the Safe Step walk-in bathtub for my husband's health. Everything was fine and the installation was very professional. The installers were wonderful. My husband uses the tub all the time. It’s helped with his arthritis. He likes the jets, especially the ones for the feet. It is beneficial to his health because his feet hurt all the time. I've used it twice, but I don't have the patience because it takes too long to fill up. When you get in the tub, make sure you have your shampoo, soap and all the supplies. Once that thing fills up, it's hell to pay to get out, to go and get whatever you didn't bring. Overall, my experience has been excellent. I have no complaints whatsoever.

Safe Step's rep visited and explained what their product is and compared it with some other products. In his discussion, he had a little video and he did a good job explaining what he had. Purchasing from them finally came down to price for the same quality. The installation was flawless and everything went fine. I use the water pressure and I like the water vibration or flow especially on my legs. Everything's going fine so far.

We were looking for something that would be a little safer for my husband because his mobility is limited. Safe Step did a beautiful job installing the tub. It's a nice tub and cleans up really nice. But we wish that we didn't had all of those bells and whistles because he hasn’t used them. They’re too challenging and intimidating for him. It’s too much for a person who has any kind of dementia because they’re afraid of it. If you’re going to recommend it to a person under those circumstances, it should be more simple. I would’ve just gotten the seat warmer and the MicroSoothe. And I would've purchased a more stripped down model for him because he’s only gonna shower in it. So far, he’s taken one bath and it was very scary for him.

It was nice with the Safe Step salesperson and the installation of the tub was beautiful. The person who installed it was very nice and he cleaned up good after himself. I’ve noticed changes since using the tub like my legs becoming better. The jets are nice too. I’d be glad to recommend Safe Step to someone else.

The way that they found us and contacted us was an interesting marketing. I was searching the internet for walk-in tubs and I got a pop-up that said, “Check prices on walk-in tubs”. I entered my information in a form and all of a sudden I have a call from Safe Step Walk-In Tubs. They called within 30 seconds of me filling that out. The sales guy came out and he was pretty persuasive. I kidded him when he came in and told him if he brought a sample, and he did. He brought it out of the truck so we could sit in it and see if it was comfortable. He was very knowledgeable. He looked at what our system was for hot water.

We were considering getting a walk-in tub and my husband’s son mentioned Safe Step. Then I looked at TV ads and I had two there in mind, the American Standard and Safe Step. I called Safe Step first and then they came right away to the house, showed us all about it and gave us all the information. The ones that came to the house were wonderful. The team that did the install removed our old tub, then installed the new one and they took everything away. They were very clean and efficient, so we were very happy about that part. My husband and I have been using it a couple of times a week and my favorite feature are the jets. We’re very satisfied with it and we talk to our friends about it. They find it quite pricey.

My wife had fallen out of the soaking tub that we had in our master bedroom bath so I decided we weren't going to do that again. I was looking and saw Safe Step Walk-in Tubs’ ad in a magazine and had the people come out and demonstrate it then bought it. The sales representative was very good. The video demonstration that he put on was very helpful and informative. They did exactly what they said they were going to do. They came out and in one day, had it installed and ready to go, and I'm very happy with it. Installation was great. They demonstrated it and everything was working well. They were here for four hours. But when they left, everything was cleaned up. I like the iteration and the bubbles. I guess that’s what the wife likes too. With the little bit of time we used it, we did like it. We were very happy with it.

I liked the features of the Safe Step walk-in tub and they gave AARP members $2,000 off on it at that time. Also, the Safe Step sales reps gave us a hardship discount because of all the things that were wrong with us. Everyone that I spoke to gave solid information and the guys who put it in did a great job. They cleaned up every bit of scrap and took it off with the bathtub. We don't find many people that will do that. It was also a plus that they could speak English, unlike those who set up our mattress who we had trouble with. We're enjoying the tub and I like everything about it. I like the massager for my feet because I'm 78 and I have problems with my feet and back. I would recommend it.

I got a Safe Step Walk-in tub because I can't get up in our old bathtub. The sales representative was wonderful and nice, explained everything to us, and took time. The installation went wonderful and the installer didn't take very much time. They got in, did the job and got out. I like being able to sit down and get my whole body down in the tub and wash and being able to get out. Also, I like the jet and the micro-bubbles as they're helping my legs since my left leg has edema in it from losing my Lymph nodes from cancer. I also got red from the edema and it's calming down. The tub is wonderful and I'm thrilled to have it.

We interviewed three different companies and the other two companies were interested in talking about us and the Safe Step salesman was interested in talking about the tub. He was very specific on everything and he was a good salesman. He spent four hours with us and 90% of the time he was talking about the riches of the tub and how well it's manufactured. The installation team was a really good and very professional crew. They did their job and told us what they were doing. We love the shelf that they built around it for us because we have a bigger area. We love being able to just walk into it instead of climbing into a bathtub and then we have to climb out.

They did a good job installing the tub. It looks nice, but it doesn't serve its purpose. It will wash your back, even your lower bottom, but that's about it. It's a walk-in tub but I can't get around too good. A walk-in shower with a sprayer would have done just the same job. I have a problem getting in the door because it's too small. I'm not real happy with it because it's not even big enough for me to get inside of it. I weigh about 246 pounds and that tub is really small for a guy that size. Also, to get the water up on my shoulders, I'd have to have the tub running over because there's no room to sit down on it deeper. I paid $11,000 for it and all they wanted to do was make money. They were trying to push to sell it and didn't even tell me about the different sizes.

My mother has Alzheimer's and is going to be 93 in a couple of months. At that point in her progression of the disease she was still able to get into the shower. And then she just wouldn't do it at all because she had kept falling and we didn't know that. I've been hearing about Safe Step Walk-in Tubs for years. We bought from them because it's American made and my mother loves it. She loves to get down and immerse in it and be able to wash. It's just soothing and filling for her. She's not afraid to get in it and that she's going to fall. It's amazing. I am not having any trouble getting her in the tub now so it's great.

My walk-in tub from Safe Step looks nice! I couldn't get in and out of a regular bathtub and I saw on TV that I could do that with Safe Step's tub. The interactions with their sales representative were fine. Then, the installers came out and put the tub in. All in all, I like the way it looks. It’s also quite nice to have the jets. It's easy to get in and out of it as well. I’ve always been a tub person and I like the fact that I'm able to take a bath in the Safe Step tub.

The salesman from Safe Step was very informative and up front which is all I ever look for when it comes to me buying anything. The installation team came and did everything in under the time that they were supposed to. They were in and out in about two hours’ time. They also explained everything and were very professional. The overall aspect of the Safe Step tub is nice. However, the lights don't turn off when I turn off the power. They are separate from the power panel. Also, there's not enough aromatherapy released on there.

I've seen Safe Step Walk-in Tubs in the AARP magazine and I wanted all the features including the door seals and no leak. I also have a lot of health issues and Safe Step seemed like everything that my husband and I needed. The sales representative was very informative and also brought a sample out in advance. We actually got to walk out there and see it, sit in it, and she told us everything about it. She was very upfront and honest with us and even went in and told us what gallon of water we had. The installation team was on time, very courteous, professional and super nice. They made sure they didn't mess up anything, did everything in a timely manner, and did a super job. They were super neat and cleaned up every little thing such that one never knew they were there.

I stumbled a few times getting in and out of the bathtub. Safe Step tub had a door that I can go in, and that's the first appeal it had. I reached out to them to get that set up. The sales representative was great and we had a good time. The installation team did a great job as well. I like the jets and it's good. I was having cramps in my calf and legs and now I haven't had any since I started using the tub with those jets. I have arthritic feet and I think it helps my feet too. Then the installers said they were gonna send me a little more information or some papers and the stuff that they put in the water to make it smell good but they never did that. The guy that I bought the tub from came by and left me little bottles of stuff. I was looking for something that I could put down in a certain place in the tub and it didn’t come. Then the caulking has come loose and the back of the tub has pulled up a little bit about seven inches where it's at on the wall.

My relative has a Safe Step Walk-in tub and I purchased from them too. I had a couple of appointments with another company, but they did not follow through on it. Safe Step was much more receptive in terms of returning the call and setting up an appointment. Their sales rep was very nice, very cordial, and knowledgeable. His responses to our questions were on point and adequate as to what we were asking. He worked with us on pricing and he also followed through on everything that he said he would do. The installers were fine too and one of them explained what they were doing, called us in between steps as to what they were doing and how they were going to go about doing it, and they cleaned up as well.

My initial inquiry was answered very promptly and the representative who came to my home was on time, knowledgeable and pleasant. In spite of very bad weather, the installers were timely, efficient and friendly. They were careful and tidy and the job was completed in less than two days. The tub itself is beautiful and does everything I expected. We had one minor problem with the drain plug but the installer called back promptly and sorted it out. He even gave us his cell number to call if we had any other problems. A well-run company with an excellent product.

We are extremely satisfied with whole experience from the salesman to the installer, who explained everything in detail and answered all our questions. He said he and his partner would be in and out in one day with old shower out and new tub in, that included removing a small wall, and they were... All done by 5:00. They left everything clean and as they had found it. Plus the big bonus is the tub itself. We ordered the larger of the two and it accommodates us perfectly. I was concerned about losing our shower but need not have been. They attached a holder for the handheld shower wand. We attached a track shower curtain rod. I now have a perfect shower whenever I want and it has plenty of room. By replacing a walk-in shower we actually opened the room up and it feels roomier. Not to forget that the whirlpool tub itself is glorious.

I couldn't step up over in a tub so I bought the Safe Step Walk-In Tub. I like the features which have helped me some. My interaction with the sales rep went fine and the installation crew cleaned up everything and put everything back where they took them from. They were very nice and did very good. I will recommend it.

My husband had changed all the steps getting in and out of our house so that I could manage them. Now the steps were no more than seven inches. But it was even getting to the point where I couldn’t make that, so I knew I had to have a really low threshold. I then started researching walk-in tubs, reading and watching every ad. When I saw an ad for Safe Step, I liked the fact that their tub had such a low threshold, because some of what other companies offer are really high, and I knew that I would not be able to get into it any better than I could get in a regular bath tub. Safe Step's was the lowest one I could find. So I called their number, and the representative who came explained everything so thoroughly, answered every question we had, and really was super informative. We then decided to get the tub.

We went for a Safe Step walk-in tub for my 89-year-old father whom I have custody of mostly because of their salesman. I couldn’t believe the installers installed it in three hours or less. My contractor had done a lot of the prep work for it but they were in and out in no time and did a great job. The tub has a heated seat and the jets are good.

I chose Safe Step as they sounded like they had a lot going on. The sales rep was professional and the tub delivered what they said it's going to deliver. However, I get tired waiting for it to fill. I had to install a new water heater because it took more hot water than a 40-gallon one so I went up to a 50-gallon one. That was the expense I wasn't expecting, but it's okay. I like the jets and heated seat of the tub and it feels better when I take a bath in it.

I looked Safe Step Walk-In Tubs up on the internet after I saw it in a magazine and it said $1,500 off especially if you’re a veteran, so we called. This lady came and talked to us about getting one. She let us go in her truck and sit down in the tub. She was nice and a good salesperson. My husband is a veteran so he got the discount. We really enjoy our tub and I'm telling everybody about it. I like the jets on my legs, feet, and back. I don't have a lot of aches but it helps me feel better all over.

I was looking for something that would be suitable for my mother who is in her 80s. Safe Step was the first company that I contacted and I liked that they were in Nashville which is close to South Central Kentucky where we live. The people that I dealt with on the telephone and the people who came to our home were very nice and they explained everything very well. They did a really nice job and I was very pleased.

My husband saw the commercial of Safe Step Walk-in Tubs on TV and got the notion that we were at the point where both of us needed it, so we decided to go with Safe-Step. Their sales team was very informative and their installation crew cleaned up and got it all done in one day (I didn’t even have to sweep the bathroom!). I really like it. So far, I've only been able to take a bath, get in, get out and wash my hair in it. But I’m real pleased with it and hoping in the future I’ll get to soak and enjoy it.

I went with Safe Step because of the cost, but the biggest sales factor was when Ted, their sales rep, came to the house with a tub. Not many people bring tubs to people's house for them to sit in and look at and actually make a decision about. Ted was wonderful, very nice and very thorough in the explanation of it. I'm disabled. I have arthritis in just about every joint of my body and my entire spine. I initially wasn't going to buy the tub because our budget is rather tight. But I was convinced that I absolutely needed it and it was worth the investment.

The Safe Step sales rep came in and made measurements. He said he had one and he told us some of the advantages of having it. I love the jets, they hit every spot. On other hand, the tub is a little bit smaller than I thought it was but it works good. Also, it uses so much water until you can't afford to take baths every night. So, I take my regular baths and then about once a week, I get in the big tub. Other than that, I'm totally satisfied and I had recommended it to my sister.

I've known about Safe Step for an awful long time. But I've had a lot of troubles with my back in recent months and that's when I sort of got interested in it. The installation team was great and I'm satisfied with the tub. It's beautiful, I enjoy it and it's made a lot of difference to me. Now I don't have to break my back taking a bath or shower. It's comfortable and when I have a bath there are less aches and pains. It didn't make the rest of them go away.

I liked the fact that Safe Step was American-made and that was important to me. The sales response was pretty quick and the representative seemed knowledgeable and whatever she didn't know, she found out. Then, the installation team came and we discussed how the installation was gonna be done. I was a little concerned about it because I'm an engineer and I just worry about things like whether it's gonna fit. But we made something work out and it came out all right. I generally use the tub at night and after I use it, I'm more relaxed. My favorite feature is probably the foot jets. I'm happy with it and I would recommend it.

The rep that I dealt with was nothing but lies!!! He told me because of the holidays my paperwork wasn't going to be turned in ‘til after the 1st of the year. This was after 5pm on Dec. 29th. Here nor there I still had 3 days to cancel my order which by the way was a fully stocked tub with all the bells and whistles for $11,400.00. I was going to finance a portion of the amount so he asked me for my social security number to get approved. The next thing I know (after I canceled within the time limit) not only did they try to cash the $1000.00 deposit check, they opened a credit card without my permission, with a credit limit of $1000.00 over the amount I was going to finance and an interest rate of 26.99%!

I've known about Safe Step for quite some time but kept putting it off. I got to a point where I had to have a bath lady to come and give my husband a bath. I felt we needed a tub so that's when we decided we're going to buy one. We had our Safe Step walk-in tub installed the day before the Christmas. I took a bath and then it wouldn’t work anymore so the techs came out yesterday and got it fixed. I love it and so does my husband. It's the very thing for us and we should have gotten one years ago. It's relaxing and I love lying down and it lifts the bubbles and the lights go. I stay in there for 40 minutes the first time I was in there. I've got arthritis and the jets hit it and it relaxes me. All in all, it's been wonderful.

Safe Step is made in the USA and their corporate office is in Nashville that's why I bought from them. Our tub was installed the first part of December. In one day, the installers brought the tub in and installed it after they took my old Jacuzzi tub out. They had to reroute my plumbing to get it in the position that it needed to be for my husband because he had a stroke and his strong side is on his right so they had to reverse the plumbing. The installers were professional and cleaned up after themselves. They did a very neat job and I was happy with the installation.

I saw Safe Step Walk-in Tubs advertisement and I called them. The sales rep was very nice and he really didn’t have to talk us into anything as we had already decided to get the tub. He gave us all the information we needed and he arranged it. We were very satisfied with it. The installers were very efficient, however, we noticed several days later that there was a little damage in the living room which was my office. With Safe Step, it's like taking a bath, except it's nicer. I haven't been able to take a bath for many years and it was very nice to be able to take one again.

We had called a couple of other walk-in bathtub companies and didn’t get anywhere near the same response that we got from Safe Step. When we called, a person came over and went through everything with us. Their installation crew was stellar. When they were breaking apart the old tub, a big shard of that tub hit and destroyed the toilet that was there. They replaced it with no ifs or buts. They had to rip apart the door frame during installation but they put it back and I couldn't tell that it was ripped apart.

The Safe Step salesman was superb and the installation crew was absolutely excellent. I'm also liking my tub very much. It has what they call microbubbles which has negatively charged ions and when women put these creams on it's supposed to remove the outer layer of the skin with obviously a chemical process. I like the bubbles and so forth but they weren't as hard as I was hoping. I wish they were harder and the force from the jets are stronger. Since I used the tub, there's a little bit more spry in me. Nonetheless, I would be happy to help promote Safe Step.

I found it difficult to get in a tub after my back surgery. My husband researched the Safe Step Walk-in Tub on the computer and it seemed to be the best one on the market according to the ratings. It was a little pricey but it fit all the criteria for us and I didn't want to go with something inferior. It's there forever too. I called their toll-free number and the lady who came to see us was perfectly great. She did a super good job of explaining everything about the tub and we negotiated some on the price in making the final decision. I was pleased with the rep and we had a good visit.

My husband can't walk and is in a lot of pain and undergoes neuropathy and I wanted to see if Safe Step's tub would help him. I've seen the advertisement and my husband and I felt that he could benefit from it atleast. The sales representative was very nice, informative and went out of his way to try to help us, which I appreciated very much. Installation went fine except that they busted my light in the bathroom. I understand they were working on the wall and floor but I just regret that they didn’t tell me about these. They had to do a lot of extra work installing it and I appreciate that. It took them a lot longer than what I felt, but they got it done and at least they did the best they could. I like all the features of my tub. We use the micro soft and I use the shower quite a bit myself, but we've enjoyed it. When we use the tub, it makes us feel a lot better and reinvigorated.

Safe Step came out and both their presentation and warranty were far stellar than the other company.

The representative of Safe Step was a very experienced person. He was very precise in his presentation and well prepared, too. He convinced me to buy one and I like that Safe Step is made in the United States. I also like that Safe Step has a lifetime warranty. The guys who installed the tub were excellent people and I even invited them to have lunch with me because they were very efficient and the job was done about 5:00 pm.

There was a leak in my Safe Step but the installer took care of that. Also, I couldn’t put the shower curtain up so he had to come back to put it. In addition, the lights are cute but I'll have them changed.

I liked the gentlemen that presented the Safe-Step tub to me. He was awesome, not pushy but explained everything. He worked with us at that time when I had him out. I hadn't received my retirement money so we put my purchase on hold. I told him I would get back with him and he had no problem with that. On the other hand, the installation team was very nice. The gentleman almost went through my floor because when you have a bathtub done, you don’t know that the floor is not any good when they take them out. But they fixed it and it's as good as new and they showed me how to work it. I've used the tub a couple of times. A lot of times, I'll just take the shower. When I've done a lot of work bending over and my back hurts, then that's when I usually go in there and use it. I've enjoyed it and I like the lights and the jets.

Safe Step is a good and reliable company. There are other companies out there but they could never give me estimates. The sales rep of Safe Step was also good. I like the tub, especially when we're going to put a lot of water in it and when it's spraying on my legs and back. It's also a much easier and safer thing to get into, and this tub has been good for my wife, as well. The only disadvantage I see in it is it takes a lot of water to fill it up and our hot water pressure is low, so it takes longer to take baths but that doesn’t bother me too much.

I went to visit my mom in her retirement home and she had an arthritis magazine where there was an advertisement about Safe Step Walk-in Tubs. I told her I would check it out and so I called Safe-Step and got some more information. The sales rep was very professional and courteous. When the installers came, they were top notch and told me what they were going to be doing and how it's coming along. Came in here with a vacuum cleaner and they went all out. I can see whoever hired them for the company, they got some good people there.

My dad who's an elderly person thought it was a great idea to get a Safe Step bathtub so we had them come out. The rep was wonderful, told us everything we needed to know and gave us all the options that were available. The installers who came out did a great job but since that time, both mom and dad have had buyers' remorse a little bit. They're not real happy with the function of the product but not the product itself. The fact that my dad can't stand there and take a shower like he used to downstairs is a little discomforting. And my mom actually hasn't even used it yet which is disconcerting to me.

I already owned a bathtub in my house in West Virginia but this Safe Step is better. I went with Safe Step because of the framework that was underneath it, how stable it was, and the way it was built. It is larger and when I fill it with water, I almost float around. My favorite feature is the warming seat. I am definitely more relaxed because previously, I was stumbling and falling in the tub/shower combination. My other tub was unusually high and I'm 72. I had a hard time getting out and I almost fell several times.

My health is dwindling and I have fallen several times. And once I got a good-sized goose egg when I landed on the head. When I saw Safe Step tub from an infomercial kind of thing one day I said to my husband that it's something we have to have. The person who showed us how to use the thing was a wonderful person to be with. Then we wanted to get something for my husband too because he's quite a bit larger than me and they were willing to help us to do that. Everybody gave us a really good experience with everything.

We had a very good experience with our Safe Step sales rep. He was very knowledgeable and addressed our concerns. He also was considerate about letting us discuss when we were making the decision whether or not to purchase the tub. We also spoke with a sales rep from another company and both of them exerted pressure on us to buy their product. But we actually got to see the Safe Step tub and ended up buying it. Also, the installation crew was great.

I read about Safe Step in the AARP catalog and they're the only walk-in tub provider that I have seen advertised. I like the jets of the tub where the bubbles come out. Their sales person seemed very nice and the installation was very professional.

Safe Step Walk-in Tubs looked more appealing than other walk-in bathtub companies. Their sales rep was very informative and explained pricing and the use of the tub very well. The installers were excellent too. My wife has been able to use the tub and she seems to like it real well. She's probably more secure in it than she was in the shower. She has trouble with balance and walking and this is much better for her.

I was going through the telephone book to see if I could find somebody that could give me a good answer on how my wife could get into the tub that we have because it was a little too high. The guy that I talked to from Safe Step was a real nice guy then I noticed a salesman knocking on my door the next day. The sales rep wasn't pushy and let my wife and I make up our own minds. We bought a Safe Step tub and the installation team did a really good job installing it. They cleaned up after themselves and didn't make a mess. I couldn't ask for a better two guys to come over.

Elsie has problems getting on tubs to take a bath or shower. She couldn't step over so we liked the low step in of the Safe Step tub. She also can't stand the whole time and it's got a nice heated seat so it all worked out for her. The sales rep was friendly and the installation crew was good. However, they left a big hole under the walk-in tub that they didn't do anything with and we're disappointed about that. A friend of ours at church was the one that found it and animals could have come up in there. Elsie also caught the cold air coming in from that hole and it should have gotten plugged. We had the plywood to go under it to cover it up and if they have said something, we could have had it done right then. But other than that, things are all right. Rodger likes the whole works of the tub and we both feel great when we get in and get out of it.

The rep from Safe Step came and showed the safety things and warranties about the product. He was very good, professional and not pushy. It’s also amazing how clean and professional the installation crew was. They took pains to ensure that it was put in correctly. For the product, I like the different colored lights that come on. The jets are very nice and looks wonderful. My wife has been having a lot of trouble with arthritis and tendonitis in her feet and she has seen a difference in that. Everything has been good. I talked to some of my neighbors and several people are interested in it, but so far have not committed.

I kind of needed something because I have bad knees and can't get hip surgery right now. I had someone else come and they were really pricey. Then I saw Safe Step and had them come too. It was still pricey but I could deal with the payments. The sales rep was very friendly and very good. He went over everything and answered my questions too. The installers did a good job as well. I like the tub. However, I called a day after I got it installed last month because I don't like that I get cold air blowing in on that crack around the two places that I get in to work on it. I have never have been called back on it, but I would recommend them.

My husband has trouble walking and neither of us could take a bath because we couldn't lift our legs up high enough to get in the bathtub. I was looking at literature I got in the mail where they were talking about people that are aged and what they could get with the Safe Step. I had fallen before and at my age, I was afraid that I would break something and would have to go to the nursing home, which I did not want to do.

We looked at a couple of other companies to get information and had another salesperson at the house and evaluated their product. But we opted for Safe Step because we felt they had better quality and pricing. The sales representative was excellent and the installers who came out were very good. We have whatever they all offered as standard features of the bathtub. We like its utility and the safety it brings. It seems to serve its purpose and what it's advertised for. However, we use the shower often and we seem to have a little problem once in a while keeping the shower water inside. I find it difficult to understand how the water doesn't roll out on the floor inside but it appears like it's tapered a little bit. I can't feel it or anything and I'm worried about the shower hose coming from inside the tub and that some of the water's not going back in there. But I'm ready to recommend them anywhere and I already have.

A Safe Step salesman came in our house and explained their program. He showed us a video of how everything works, what we can do to the walk-in bathtub, and talked to us about aromatherapy and the different types of oils we can put in it. He was a great salesman and he really sold me. My wife and I were torn whether or not we wanted to get it because of the price, but he was able to work out some deals since I'm a disabled veteran. They also have a lifetime warranty on it and they're here in San Antonio so it's not a problem getting someone to come in and do some type of maintenance if needed. Then, one of the installation guys came in the morning while his partner came in at about mid-noon and it took them about six hours to complete the job. They cleaned up, showed me exactly how to work all the knobs and controls, and filled it up with water to make sure that it was tight and no leaks.

We had a good conversation with the sales representatives from Safe Step. They were nice. Their tub has microbubbles and I didn't hear about that feature from other companies. The installation also went great. The installers cleaned up after themselves and there was no problem. I enjoy using the new walk in tub. I like the heated seat, the spa, keeping the water warm during the time that I'm in it. But what I like the most about the tub is walking in it. It's an awesome experience.

My cleaning woman knew I wanted to put a tub in, so she brought to me an advertisement of Safe Step Walk-in Tubs that came to her. The sales representative and the installation team were good. The one that sold me the tub said they'll wear their things on their shoes but they didn’t. They did put down the cloth but then they moved. Now I had a couple of snags in my throw rugs but I didn't say anything. I know it's a job. Also, there was a strip from where they put the tub in that the caulking came all loose, and it looked terrible. But I just had to have my neighbor do some caulking after as I didn’t see it when the installers left and maybe they didn’t either.

Our Safe Step Walk-in Tub had everything we were looking for. We were interested in it and got a very reasonable price. Mike helped us understand the different prices that different ones were going for. Then he had his tub with him in the vehicle, so we got to experience that. He wasn't pushy. The installation team put plastic down on my floor and cleaned up after themselves when they left. We love the tub's microbubbles and the jets. It also has aromatherapy and a handheld water sprayer for showering. It's great therapy.

Our neighbor was pleased with her walk-in tub so she recommended it to us. We got a wonderful shower where I can sit down in it and do anything else. But I've fallen in it. I’m no clumsy guy. I’m active enough, but at 94, I figure one of these days I’m going to get old. With Safe Step, I just sit in it for safety in the shower. However, I’m a 225 pound guy. I can get in there but have trouble closing the door. But I'm very satisfied and I would recommend it to anybody.

The installers were very knowledgeable and did the work well. I have enjoyed my Safe Step tub a lot. It is very easy to get into and I seem to be more comfortable. I don’t have to step up too far because my left leg is not as healthy as it should be.

I had been in a car wreck and it was hard for me to get in and out of a bathtub. I have a damaged right leg and it doesn’t work very well. I slipped and fell a couple of times and I thought I could break something else if I don’t get something a little safer. I looked at other companies using the same tub but Safe Step was turnkey. We wanted that because I wasn't going to hire an electrician to have them put that in and they did all that. The sales rep was very good. The installers were very helpful. They answered my questions. They knew about the product well and told me how it would work. They were neat and tidy to a fault. They did very well.

The installation guys were very helpful, and did a very good job. I like the water jets and the micro bubbles features of the tub. I'm disabled. I have the day-to-day pain in my back and legs and those features make me more relaxed. It's a lot easier to get in and out of the tub. It's less stress and just enough get-away for a few minutes.

Safe Step Walk-in Tubs were the ones that came up whenever I searched for a tub. Both the sales rep and the installation team were pretty great that's why I didn't even try for a second opinion. Nowell was very polite. The sales rep was very nice and honest. Then the two who came in and did my tub could not have been nicer. They cleaned up after themselves. I wanted to thank the two installers very much. They were awesome. I also like the whole thing about the tub – the chair and the rails. It's very nice. I could get a ramp if I need it.

The sales rep that I talked to was nice. He brought a sample out for me to sit in. He wrote out the information for the contract and then when I got approved, I called him and he set up the time for them to come out and install the shower. The installers were very proficient, friendly and knowledgeable. I like that I could sit down or stand up and take a shower. I have a bad back, so it helps with not having to stand all the time. It's a lot easier and safer for me. I feel more relaxed and I like it better than the shower that I had.

I did research and it looks like Safe Step has the better built tub and good reviews. The sales representative was very nice and informative. The installation team was very good and efficient. They cleaned up after themselves and I had no problem with them. I only have one issue--the back of the tub wasn't caulked, so I was going to try and get in touch with my salesperson to see if he can call them, and see what they can do about that. Although I don't use the tub as much as my husband does, I like the whirlpool feature. We basically got the walk-in tub for my husband's health, but as far as giving him more energy, that's not happened. Nevertheless, I would recommend Safe Step and, in fact, I have done so.

The Safe Step sales rep was wonderful. He sat down with me and told me about everything. The installers were good too. The only issue about the tub is that it uses so much water. Other than that, I'm really excited about it.

We saw Safe Step Walk-in Tubs on the ad on TV, plus we had just moved to a different area, and we got a little booklet in the mail with all the different items. We compared them and it looked like Safe Step Walk-in Tub had the best of all the features. The salesman that came out and showed us a DVD was very personable. He was not pushy. He just stated the facts, and the product really sold itself. Their installation team were fantastic. They were there for five hours, but they did everything they said they would do. Everything was neat when they left. They removed everything and took it with them.

I’ve had some issues on my colon and I also have Factor V. I couldn’t get better so I decided I wanted to try Safe Step. I looked at a lot of walk-in tubs and I liked Safe Step the best. It was a little pricier but I liked how it looked and the features are wonderful. I like the bubbles and the jets because it helps my back and then my legs. I stay in there a good hour and when I get out I feel really clean. I use it all the time and it’s really done a lot of good for me. I absolutely love it. I’m getting stronger and better. I would recommend for anybody to get Safe Step. I told two other people about them and I think eventually that they will be getting some, too.

I called, talked to the people and Safe Step Walk-in Tubs sounded good. They sent somebody out, it didn't cost anything, and their rep went over it with us. He was a good guy, knew the thing really well and we decided to go with it. The installers were super nice too and did one heck of a job. They did more than they should have done. We’ve had some minor problems with the tub so far. All the stuff around the buttons came off and the little old tab on the back where you put oil in have busted off it. They’re supposed to send that head rest but we never got it. But other than that, I love the tub. I get in, turn the jets on, and relax. We get in the tub all the time. It really holds more water than I thought it would, about 40 gallons of water. The tub is an expensive product but it's a good one and it's safer for older people.

Safe Step has great guys, from the sales rep to the installer. Everything was a good experience on the Safe Step tubs. Though it's expensive, I like everything about it. When I do my back with the water, it splashes on my curtains around the tub so I may just have to put up another shower curtain. But other than that, it's good and the lights are calming.

I wanted a bigger shower in one bathroom I had in my spare room but nobody would say they could make one fit. Then I saw the Safe Step model at one of those Home Depot corner thing and they said that it would make it to size. So I decided they might as well tear both of the rooms up and I bought the walk-in shower. That's what I use and am gonna enjoy it. It's easy to get in and out of it. I had a regular tub but I never liked when I had to step over. I thought that one of these days when I get old, I'm gonna fall on my head or into the tub and drown. Mike, the sales rep, was very good. The installers were super. The two of them knew what they were doing. I recommend Safe Step though it's a little expensive.

When I was in a nursing home on recovery, they had walk-in tubs there. Safe Step was in the newspaper being advertised so I called them. The sales rep was really good and informative. And the installation team was very polite and effective. Now, I’ve got to get myself a new hot water heater with a larger capacity. Also, there should be a way to drain the water at the top because it builds up a lot of foam from the soaps. But I enjoy relaxing sitting in the tub and I use the foot jets the most. I can’t use the back as it takes a little time to get to that level. Overall, I’m very satisfied.

I was looking for a tub and I was checking out different brands that were available, talking to a local supplier of plumbing fixtures, bathtubs. I was also researching and reading customer's comments online. There were very few negative comments about Safe Step but when our sales rep arrived, they were very easily explained. All the way through from the initial contacts, he has been very good. I have even in my notes who I talked with in your office and they've been very helpful and professional.

We've read how great Safe Step was and then when their sales guy came over and explained it to us, I tried the sample he had in his van and I fell for it. The installation team was great and did a beautiful job. The only issue was we had someone else come and do the tiles under the tub because there wasn't any and Safe Step doesn't do tile works. It cost us $300 more. I have enjoyed the tub and I'm sure I’ll enjoy it for a long time. I like the hydrotherapy because I have back problems. I’ve had family and friends come look at the tub and they say it's awesome, except for the price.

It would be convenient for my mother, who has two bad knees, to have a walk-in tub experience because of the way the door was shaped. But since I’ve got the tub, I’ve found out that that is not a plus. Once I'm in, the tub does everything they said it does, but getting in is not as easy as it was supposed to be. Number one, I can't sit down and close the door. I have to stand up and lift my leg onto the seat to have enough space to close the door. There's no way my mother is going to be able to lift her leg to get in the tub, sit down, and take a bath. As far as the service tech and the salesman are concerned, they were all very nice, and polite. The people were fine, but I'm disappointed in the product. I wish I hadn't gotten it.

I told my daughter that it was getting awfully hard for me to get into my shower and that I would like one of those walk-in tubs, so she got on the internet and found several companies.She decided to go with Safe Step and I'm very pleased with her decision. My daughter and I both talked to the sales rep. He was very pleasant and wasn't pushy, he just told us what we could expect with the tub and I was impressed.

I thought a Safe Step walk-in tub might be a safer alternative for me since I've been having a hard time getting in my previous tub and I have fallen in or out of it a few times. The sales rep was friendly and a nice guy, but the clean up after the tub was installed could’ve been better. They cleaned up the best they could, but there was still quite a mess on my carpet and the bathroom floor. There was sheet rock all over the place. They had to take my bathroom door down, remove a bunch of sheetrock, take the trim and a couple of stuff out to be able to fit the tub in there.

A friend in Kerrville, Texas bought a Safe Step walk-in tub and was so impressed and so I looked into it and the next thing I knew, I had one in my house. The sales rep was very, very knowledgeable. He convinced and told me about several things I hadn’t even thought about and I was impressed. The installation team was very professional. They put plastic over the carpet and were very careful so everything was good. I have no problem with it and I would recommend Safe Step to anybody. I love all of the tub. Even though I don’t use the tub daily, when I get extremely stressed, tired, or have a lot of back aches, I use it and it seems to make me feel a lot better and takes care of the stress.

I had already practically given in to the Jacuzzi salesman, but he told me things that turned out not to be true. He was telling me that Safe Step had an F rating in the Better Business Bureau and I looked this up while he was here and it came out to be an A plus. I got some extra things with Safe Step, like the tiling on the wall for the shower because with Jacuzzi, they didn't even go into that possibility but I would have just gotten the tub.

The sales representatives from Safe Step were very nice and did a marvelous job of explaining why we should go with them. The installation team was marvelous too, knew exactly what to do, and stayed on the job. We’re very pleased with everything. We like the jets of the tub, its little bubbles and warm and heated seat. It's a wonderful experience.

My experience has been very pleasant with the salesperson and with the guys who came to do the installing. The sales representative was very, very nice, informative, answered any question that I had and called me back to be sure that everything was good. The install team that came in were absolutely great. They worked so hard and cleaned up after themselves. I have no complaints whatsoever. I'm just very happy with my Safe Step Walk-in Tub. I'm 82 and my skin is very dry but now with Safe Step my skin feels better. I'm really in very good shape for my age and this was something that I did thinking more like down the road when I wasn't able to get in the shower. Will I still fit in the shower or will I be sitting in the tub maybe two days a week? I just love the tub. It's very relaxing. I've already recommended Safe Step to people. I like everything about it. It just feels so good.

The Safe Step sales representative I spoke with and the installation team I interacted with were good. I'm still learning a few things about the tub and I don't have any complaints about it. I would recommend Safe Step to other people.

Everything went fine with Safe Step's sales rep and their installation team is very good too. They cleaned up after themselves very nicely. My 89 year old mom likes that she can get in her bathtub safe now. It worked out great. My mom is happy; and while she's happy, I'm happy.

The installation team was very nice and quick. They were in and out in six hours and they cleaned up after themselves. The tub is enjoyable and I now feel more safe because I'm able to get in and out of the bathtub, unlike before when I had a high bathtub with sliding doors. That's important to me because I'll be living alone and I don't want to fall. I enjoy the microbubbles and the jet streams. They're very relaxing. I go in the tub in the evening because I relax more and get sleepy.

I got a very informative presentation from the Safe Step salesperson. For the most part, the installation team was attentive to my wishes and have been very professional and skilled. They build out on the plumbing and gave me a demonstration before they left. However, there's no published information on how to operate the various features of the tub so I had to rely on my memory as to what I saw to achieve what I expected. I haven't used all the features yet but the lower leg jets are very helpful and its use is beneficial. There's immediate relief following the use of the tub although it's not long lasting. I still have not been able to activate the Jacuzzi jets on the back and would like to know how to do so to maximize the benefits.

We're happy with the Safe Step walk in tub. My 90-yr-old mother has a little bit of problem getting into the shower and my wife is falling in the tub. If it wasn't walk-in, we wouldn't have gotten it and just stayed with what I had. Now, my mother can now take a bath again and my wife, having back problems, has been looking for this too. We have a sauna in the master bathroom, but she can't step over the tub like a spa. This is something that I wanted, and the sales rep sold me two, which I took back to one a couple of weeks, thinking about ripping out that whirlpool and back.

The Safe Step sales rep was a very good man. I liked the jets for the feet at the bottom of Safe Step's tub that's why I bought it. The guys from my plumbing and heating business installed the tub, and I love the heated seats, heated water, and the lights. I try to use the tub three times a week, and I'm very pleased. It's an excellent experience, overall.

My mom needed the walk-in tub. A very professional gentleman from Safe Step Walk-in Tubs came to the house. He gave us the information that we needed and we went from there. The installation went very smoothly. My mother likes the heated seat and that's the biggest thing she really enjoys.

I like the height of Safe Step's seat. Since I've had it, I have lesser pains and I sleep better. The sales representative was very good and the installation team carefully took out the tub we had so I can re-use it. It was wonderful.

I had a tub before but never used it. I used the shower, but at 69, I got a bit afraid of standing up on the shower as I fall sometimes. That's why I got the Safe Step tub. Their bath tubs have many other functions than other companies' products. Their salesman, after meeting him, totally convinced me that their tub is the one I wanted. The installers were good. The only thing was I had to take the carpet pad and gripper stripped up myself before the tile could be put down. But everything else they did was great. They ran water in it, turned on all the jets and explained all that to me. The Jacuzzi and micro jets, as well as the heated seat, are my favorite features. I have a wonderful experience and I feel better after taking a bath. Safe Step is a very great company.

The Safe-Step salesperson was really nice. He explained everything, left his name and number, and knew the products very well. Plus, the installation team was good, kind, and showed me how to work everything. One thing wrong though is that it takes a long time to fill up. Other than that, I like Safe-Step. Because I have neuropathy on my leg, it was hard for me to get out of my regular tub. This way, I can just open the door, walk in and sit down. The bathtub helps me from falling and I'm very satisfied with it.

I love Safe Step and it is very convenient. Everything about it is great. The installation team was extremely professional, courteous and very nice and accommodating. They switched out a toilet and had no problem with that. There was one little issue with the tub and the installation guy said he had seen it already and will be taking care of it, and he did. They've been great. I like the fact that I can stand up in the tub and not spray water all over the place. I like the spray, the foot jets and lower extremity jets of water. Also, my grandkids think the color is the coolest thing around.

Although we got burnt by another company, we were still anxious about the idea of walk-in tubs and looked into it. The sales rep of Safe Step was very knowledgeable. The installation team were very good. I like the jets the most, specifically the ones in the rear. I feel much more relaxed since using the tub. It was wonderful and excellent with Safe Step.

There were several reasons we went with Safe Step. One is that it was more affordable. Two, it has a water jet that creates a lot more oxygen in the water which is good for the health. It also has a lifetime warranty so it’s never going to cost me anything. If something goes wrong, Safe Step would take care of it. The sales representative seemed to know his business and sold all the features. The installation team did an excellent job. They could not do what I was originally told and so they modified it, which took up more space than what we had thought it was going to take, so we lost 20 square feet of space in the bathroom, but, nevertheless, it worked out okay. The quality was outstanding.

The Safe Step sales rep was absolutely great. She was concerned with my needs, really nice and cordial, and very professional. Their installers were very efficient and clean. I had this other guy who couldn't fix some thing, but their guy, Travis, found the part that was leaking under my house and fixed it when he crawled under there to hook up the electric. They were super nice and very knowledgeable about their work. They were in and out in four hours. I have eczema and using the tub heals my skin a little bit. I also love the jets and the warmth of it on my body, and the air bubbles are my favorite.

I looked up for walk-in tubs and Safe Step was the first company to respond to my inquiry and their sales rep was very good. I also like the tub's jets the most but there should me more of those. Since we got it, I saw that tubs from other companies have more jets than this one. Also, the tub is so expensive and now my mother's scared to use it. There's a problem with the electrical panel and she is freaked out that she could get electrocuted in there. It took me a month to get the Safe Step people out here to fix the tub and it's still not fixed. The guy didn't know what was wrong with the tub and said he needed to check with the technician to see what was going on. The guy was here last Thursday and I still haven't heard back. We need some resolutions. It has been a disappointing experience.

The Safe Step Walk-in Tubs sales rep seemed very knowledgeable and wasn't pushy. He did a good job representing the company and that's why I decided to go with them. Others have the basic add-ons but Safe Step Walk-in Tubs seems to be more complete. The turnaround time was really good too. He said that it would be in two weeks. The two installers introduced themselves and went to work. The lead man showed us how to operate the stuff when they finished up. He also did a good job. The jets are the best thing about our tub in terms of circulating water. I've got some mobility problems and it's easy to get in and out of the tub and use it. Everything is great and everyone I've associated with thus far has been professional, very nice, and helpful. We like the tub very much.

I’m 82 years old, I had terrible cramps in my legs and feet that wouldn’t go away and happened to think to run hot water in the bathtub and put my legs in it. I got in the tub and soaked there for a while. My daughter who is a nurse helped me get out and I felt so much better. It made the cramps go away almost immediately. However, the hardest is getting in and out of the tub. My daughter said to put a little stool in the tub which I did but when I started to get out, I slipped and bumped my head on the end of the top part. If I had really bumped it really hard, I might have been a drowned goose. When I got out and got dressed, I sat on the chair, put the television on, and the first thing that came on was the Safe Step so I called them.

The rep of Safe Step was knowledgeable, honest, and kind. The installation team did all the work they said they'd do. They cleaned up after and put my door back again. But they had to come back and re-plumb it because a bunch of crap fell down where they cut the pipe. My wife really loves the walk-in tub. She can safely get in and out of it now without any help. I do like the non-slips feature, the massage, and the little jet. We're very satisfied with Safe Step and we would recommend them.

The Safe Step sales representative I spoke with initially was not too good but the second salesperson was okay. Also, the installation team did several things that were terrible and which I discovered after they left. They knocked a hole in my bathroom wall that I haven't had the chance to get fixed yet. They knocked some paint off from the edge of corner in my hallway, in an effort to get the tub into the bathroom. One of my bathroom towels was missing too and I don't know what they used that for. They didn't tell me about any of those things which obviously they knew I'd find out about. It made me feel very uncomfortable about them.

A sales person from Safe Step Walk-in Tubs called and asked us questions about our health. When he heard some of the things that were wrong with my husband he said he had just the thing. From then it was his sales talk that helped us decide to look into it. He made us realize that there were different levels of tubs and some of them had more to offer than others. Some are more effective for what was wrong like arthritis. The sales rep was very knowledgeable about the product and very friendly and personable.

I went for Safe Step because they have a lifetime guarantee. But their forceful tactics at the end that "If you don't buy today, we're not gonna honor the price" was definitely a reason we almost didn't use Safe Step. They ended up bringing the wrong colored tub and had the wrong address but the installation team that came were great and handled it all very well. They knew more about their product and placement. My favorite thing about Safe Step is the ease of use. My mom had a stroke so she is paralyzed on one side, so the fact that she can be independent is the best thing. She now can safely take a bath for her arthritis and for her personal care every day. Overall Safe Step was very good.

Safe Step Walk-in Tubs' sales rep had a little showroom in his van and he was very good and knowledgeable. He explained everything to us. The installation team were very good too. They were very clean, knowledgeable and very nice. They were some of the nicest service men I've had in my house. I haven't got to use our tub very much because I don't have a big enough hot water heater but I'm having a tankless water heater installed this week so I'd be able to use it more. My grandbaby loves it. However, a few days after I got the tub, I noticed I didn't get a warranty that I was supposed to fill out. I called in to get one but I haven't received it. Also, the calf that goes over the center things that withhold it down, one little help clip was broken off. I called somebody last September the 27th but I haven't received a call back. Their service department stinks. That's the only complaint I have.

We got our Safe Step tub for my 86 year old mother-in-law. She was very afraid of getting into and stepping over the regular tub that we had. Therefore, she wasn't taking very many showers or baths. With Safe Step, she feels much safer and it's a big improvement. We also like the walk-in tub's microbubbles, its feel and its small in size. Their staff were all professional. The salesman was helpful and answered all of our questions. I was surprised that they said they were going to call and see how you like it and if you had any questions. And nobody called until today.

I thought of trying a walk-in tub and I've enjoyed my Safe Step so far. The sales rep explained the product real well. The installation team was okay, except that they had to remove the door that goes into the bathroom. It doesn't look too good, but they did the best they could do with it. They also did good at cleaning up after themselves. I like everything about the tub. It's easier for me to take a bath or shower and the more I do it, the more I get used to it.

Safe Step had awesome sales reps and their installers got here quickly. They came up here the next day after the sales reps came though I would still love it if they came a week after. Its water circulation feature is very relaxing. I'm getting less aches and pains since using the tub. It's a great product.

The way Safe Step explained things to us and the guarantee on it made us chose them over other walk-in bathtub companies. Their sales rep was way knowledgeable and the installation team didn't take very long to put the tub in. Since using it, we feel good after taking a bath. With the jets and other features, it makes me feel better. The hydrotherapy’s real good. It’s a lot easier getting in and out of it and it’s different than just calling it a bathtub or a shower.

Safe Step's sales rep was very nice and informative. The installers seemed to know quite a bit about the tub and also cleaned up after installation. I'm very satisfied with Safe Step. My husband uses the tub and I like its safety features. He feel safer and he can take a bath without having to worry about falling.

The sales rep came to the house and showed us everything about the Safe Step tub. The rep was very detailed and knowledgeable. I was home when the delivery guys came and they were courteous. My husband was unable to take a bath and care for himself before, and now he can with the Safe Step tub. He is able to shower by himself now without aid and no one has to be there. But I don’t use it because it takes a while to fill the tub up and I don’t ever have that kind of time. I prefer to take a shower and get out of the house. Overall, it was a good experience and I would make the purchase over again after I’ve had the tub for a while.

We called a tub company and they told us, with the space that we had they couldn't put one in there. So when the fellow of Safe Step came out, we decided to go ahead and do it with them. Their crew was absolutely wonderful, fast and efficient. I like to use the tub because it helps my migraines. I also have back problems, and I feel relaxed.

I was recommended the Safe Step tub because I am 75 years old and was getting scared about falling in my old tub. So I called Safe Step, made an appointment and their rep came out. He was very nice. The installers were very nice. They told me not to use it before the next afternoon so it would have time to dry around where they put the caulking. But after they left, I went into the kitchen to get some water but then there wasn't any. I tried to call the installers who haven't been gone 15 minutes but the woman who answered the phone got really nasty with me. She told me that the installers are not responsible for that and that I'll have to call the plumber to deal with it. But I know what happened. When they were putting it in, they were hammering the old bathtub that was in there, shaking my whole kitchen.

I had a few friends that had Safe Step walk-in tubs and they were satisfied. The reps went over the product with me and they couldn't have been any better. The installation team was great too and they were very courteous. All in all, I love the heated seat of the tub and I'm very well satisfied with Safe Step.

The Safe Step salesman was a very nice fellow and I enjoyed talking to him. He answered all my questions and I was satisfied. The installation team was a very good team and did a great job. The salesman said that the tub weigh 300 pounds and I couldn’t believe two young fellows carried it in. I couldn’t pick up anywhere near that. I like all the features of the tub and I’m doing what I want to do. I’m 91 years old and so is my wife. She couldn’t get in a bathtub so now she feels a lot safer because she can walk into it. We both feel better when we get out of the tub and we're really enjoying it. It’s what I hoped for.

Safe Step gave more options and would do the job that we wanted it to do among all other bathtub companies we checked out. Their sales reps have been excellent. They knew everything and answered all of my questions. Then their installers were outstanding and they even cleaned up after themselves. Our tub has a good jet stream and it's helping my wife when her nerves all over her body start hurting because of an after effect of her shingles. It also helps with her gout, asthma, and bronchitis when running that thing for about 30 minutes.

It's nice to have the Safe Step walk-in tub. I take my bath in it and I enjoy it. It also helped a little bit with the pain in my knee. My favorite is the massage for my back and legs and I could get it warm and relax in it. It was hard for me to take a bath and get in and out the regular tub but with the Safe Step walk-in tub, I can go in, close the door and lock it, turn the water on and sit in there.

The salesman from Safe Step was a very nice seller. I was also very pleased with the installation team. The tub gets me cleaned and I use all of its features. However, I had a few problems, the worst thing was it took so long to fill the tub up. The spigot of the faucet was the reason it takes so long to fill up, it does not let enough water in. The installation guy said 9 gallons a minute but it won't get 9 gallons a minute with both spigots on. Plus, one lady called me from Safe Step argued and said the problem was the water supply. I've got a half-inch pipe coming through it and Safe Step got the size restricted down, it's 21/64", and came so much into the cutoffs. That's when I changed the cutoffs, put a straight line and now the tub fills up in 12 minutes. But overall, the tub works very nice and I'm satisfied with it.

We went online looking to get a tub and we did some comparisons and set up appointments. When Safe Step's representative came out, he was very informative and was an awesome salesperson. He answered all of our questions and was straight to the point. Safe Step had great customer service throughout the whole experience. My father likes the walk-in feature as well as the jets and lights. He feels more relaxed and a lot safer when he gets out of the tub.

I chose to go with Safe Step Walk-in Tub going by the guarantees they offer. Their sales representative was very informative. The installers came in and out with ladders and equipment. I didn't notice any big messes after they left. The tub I have has the seat and the back heater plus the jets on the back, feet, and legs. I still haven't tried everything and I only got out the material last night on all that it does. I had no idea it required that much to keep the pipes cleaned, which is gonna be a problem for me because of my medical problems. My family did not want me to get it since they thought it was too much. Nevertheless, I'd recommend this tub.

I get in my Safe Step tub, turn the water on, and feel much better when I get out. I like the micro-bubbles because I like to go dancing and I like to keep my legs in good shape. The tub is beautiful. My daughter loves it, too. She uses it more than I do. She fractured her back and it's been a godsend. The tub helps her back when she gets in it. And her husband also takes a shower in it. I would recommend Safe Step. I've told people down at the center about them.

I love my tub. With Safe Step, you get what you pay for. I paid a lot of money for my tub, but it's worth it. The other tubs I saw weren't as nice as the one that I got. I have a bad back and had back surgery, and my walk-in tub surely helps me. The sales reps were nice. I have no complaints. The installation team were fine and good too.

We like Safe Step. We got some age on us and we just needed something easy just to get into and it's working out good. We like the jets, the chair and everything about the tub. My husband's legs have been hurting and it has helped him a whole lot. We're very satisfied with it.

We are not happy with this Safe Step tub. When we had it put in, the guy said that the 40-gallon of water heater is plenty big enough. However, the first time we sat down to use the tub, the hot water got to our knees and that was it. No more hot water. Also, we haven't even been able to use the jets and the shower. That's what we bought it for because we both have arthritis. All we can do is sit in there and take a bird bath. I'm very dissatisfied because the guy put this in all over the country so he should have known that the 40-gallon was not going to do it. Other than buying a new water tank, it's not going to get remedied and we can't afford to do that now.

We had a garden tub that required for us to really step up big to get over into it and another big step to come out of it. Since I’m 86 and my wife’s 84, so for our own health's sake, we needed to get something that was much easier to get in. Safe Step is very expensive, but the tub is very good. We really like the convenience of just stepping in and sitting down, and then we get a hydro spa massage from the movement. Then we had to spend more money to put in another water heater, but we're in a little condo and we can't put in a larger one so we just have to manage it and be very careful that we don't wash dishes or do laundry just before we use the tub or we run out of water.

I did some research and Safe Step seemed like a better product. I like the framework and the door. The ones from the other companies didn’t seem well built. The Safe Step rep was better than a lot. He did an extensive analysis of the product and gave me a video. Some of the places I investigated didn’t give me a video or an extensive analysis. The installation guys were absolutely amazing. They cleaned up. It was very efficient for two men to install it in one day. The tub was purchased for someone else, but I used it once, and I like the jets. They’re very effective for the patient.

Safe Step saved me from a lot of pain and I like all of its features. I've told a lot of people about it but it's always the cost. There is another one out on TV now and they keep saying how much cheaper they are. I'm wondering what the difference is between theirs and Safe Step's.

I saw a Safe Step Walk-in Tubs ad that told me I'd have $2,000 benefit because I've gone to the AARP. I'm 85 years old, and the shower I was using every day was on the ground floor. I live in a three-floor house, so everyday I'd have to walk up about 14 steps when I'd take my shower. It was getting harder for me to do so I decided to get Safe Step and it cost me $14,000, which I thought was expensive. But I've been using it every day and I love it. Now, I can walk a little better, feel better, and I like it. There are a couple of things about the tub that I can't quite get to work the way they're supposed to. But otherwise, I know what to do. I had a very good interaction with the sales rep, though, and he was a good guy. There were no problems. Then the boys who came and installed the tub did a very good job. They got it all in in one day and everything worked fine.

My neighbor was happy with her Safe Step tub and we also got $2,000 from AARP that helped with our purchase. Their sales rep was very nice though I got confused then as I didn't know that we could get this or that feature included in the package or not. We ended getting one with all the bells and whistles. Besides that, the installers were very nice. One of them lives in Dandridge where I live which would be good as he'd be handy if we had any problems later.

Safe Step assured me that their workers worked for them only. They weren’t just scattered around, and I liked that so I purchased from them. The people from Safe Step were very nice. They got right to the job and didn’t stop until it was finished. With my Safe Step tub, I like that I can get clean. Also, it’s relaxing. I’m not a big fan of the lights, but I enjoy the bubbles and just relax. So far, I like it very well. The only thing that I don’t like about it is that the doors in front of the pipes that go under the house are not really tight, and it concerns me that little critters and bugs can get into the house too easily. There were a couple of times that I bumped into it, and they came off, so it seems that they’re not really secure. Other than that, everything else is working very well.

The Safe Step rep was wonderful and very knowledgeable and the installation team who came was very good. But the only thing that I don't like about it is when I get in and turn the hot water on, it's cold and splashes in there. Though it's warm right now, it's gonna be worse when it gets to winter. The seat doesn't get very hot at all, so having a little heater in there in the winter time probably will make it better.

I purchased from Safe Step since I felt like it was the best. Their sales rep was informative, and he answered all my questions. The installation people were very good, efficient and quick. As for the tub, I like the micro-bubbles, the color changes, and the colors. In fact, I like everything about my bathtub. I haven’t had it long enough to find any dislikes.

I've seen Safe Step Walk-in Tubs on the internet and I like that they have a lifetime warranty compared to others. Their sales rep was excellent and their installer was very knowledgeable. I had a fantastic experience. My father enjoys the foot bubbles. It feels great and it helps him sleep and relax. It also helps his restless leg syndrome. It helps all the way around in many areas. It massages his back which relaxes him. It might be costly, but it's worth every penny.

The salesman from Safe Step Walk-In Tubs explained the product in detail and answered my questions. The installers who came were great. I bought it for my parents and they like it so far. It provides comfort for them.

The sales representative was really good. I called and they told me that the bathtub was real high-end. It seemed to be sturdy and would last. Also, I bought it for the little tiny bubble clouds because it really does make your skin feel good. The guy who installed it looked like he didn't feel well. He just came in, slammed it together and left. They were respectful enough, but he could've done a better job and interaction. But the young fellow with him was very good.