Safe Step Walk-In Tub Reviews

When the showman shows up it was all go. Until he demanded to have my wife there while she was at work. I was the one who makes the choice. And pay bills. So I will never trust Safe Step tubs again. They will have to give it free to us. Cause the rudeness and the trying to bully was not my idea of a sale. I did report them to the BBB. No one should be treated like that.

Called by phone, talked by instant messenger and send more than 3 requests for help on their website. What is it with the other end of the line with this company. every contact took my personal contact information and said someone would call/email me. NOTHING EVER HAPPENS. I don't want to buy a new one. I just want a point of contact in San Diego, CA 92154 to repair it and check it out for safety. I've had it for less than 10 years and I want it checked out. Horrible go around of nobody answering me.

After a year and a half, a gate valve inside the tub leaked ruining a portion of my kitchen ceiling. Just getting the local company contracted by Safe Step to come out and find the problem was a major chore. They gave me a serious runaround. I was told by a Safe Step executive that the repair to the ceiling would be covered as long as I submitted three estimates to Safe Step. I did this and it's been two weeks now, and I'm still waiting to hear something from Safe Step.

The installation was as promised, and the tub is everything as advertised except: 1. Don’t see any effects or even smell the aromatherapy. 2. The seat is only half heated due to a design flaw. 3. The shower curtain they furnish is way too long to be useful. I had to pay to have it shortened. 4. It’s too easy to flip the handle up and open the door by accident and flood your bathroom. For these reasons I deducted two stars. The actual water and air jets work well and do their job. Otherwise a nice design and functional. Overall a mostly satisfactory buy.

The tub takes so long to fill and empty my 80 year old mother decided she'd turn it on to fill, then use a ladder to climb in and out. It's a miracle she hasn't broken her neck or drowned yet. You can bet I'll hold Safe Step responsible when she injures herself. Their high pressure salesmen lied to my father about it filling in a reasonable amount of time. It takes 20 mins!! Too long. My Mom is nearly hypothermic in 20 mins sitting there naked waiting for a damned tub to fill. Then draining takes just as long. Luckily it is so slow she's only bathing and climbing up and down the ladder once a week now. I just called them as a new potential customer to ask for price info, but they won't give price info over the phone. Only a high pressure salesman is allowed to talk about that in person with the elderly person at the home. Stay away from these crooks. They prey upon elderly and ought to be arrested. Shame on you all involved in this scam company.

I had a Safe Step walk in tub put in my home, and I thought I would like it. Well I don't. I thought I could have my mother taken out of the nursing home in Indiana and brought here and that the tub would help for her. That didn't happen because she fell and broke her hip.The tub is too expensive and had to get a bigger water heater because it takes too much water! I used it once and haven't used it again. Where the water drains the shiny part is peeling off, I thought all parts were stainless steel.

I purchased a Safe Step walk in tub four years ago. I have no problem with the salesman or the installer except for the fact that the installer told me that they had sent the wrong door for my tub and it would mean a trip back to Florida to get the right door. He said the door would work that I had so he installed it. I believe the door opens the wrong way. This tub is the most overpriced mistake that I have ever made. It is uncomfortable - you sit on the heated seat and freeze to death while the tub fills. I have arthritis and thought it would help - I see no difference. I dislike the tub so much. It is hard to clean - just wish I had my money back. Must have been a senior moment when I agreed to pay that exorbitant price - could kick myself daily!

The tub is wonderful but the cost of financing can make the tub in the end cost 30K if you only pay the minimum amount due. I wish I had shopped around more in hindsight. I also was charged more for things that were never done like removing the toilet and widening the door. They said I would get a credit back on those things and I never did. I gave up on trying to get the credit back. I would recommend people check out at least three tub companies before purchasing. I only checked one and regret it. The tub is wonderful but is it worth 30K... I don't think so. When you purchase and if you finance ask yourself if you can pay more than the minimum.

I bought a tub 2 years ago. It did not work properly from day 1 when you turned on. The jet's fine turning them off was a problem... I have used the tub about 4 times in 2 years... They did not respond at all to my complaints about the switch. I decided to give it one more try... Started filling the tub and it leaked water out on the floor so I drained it and starting trying to get in touch with Safe Step. We emailed and called several times... It took them over a month to reply and then we were being put on the list for repair.

I saw Safe Step Walk-in Tubs and I called them. Their sales rep was very friendly and we had a good rapport. Their installation team was friendly as well and I could watch whenever I wanted when they installed it. Plus, I’m 76 years old and my knees are bad and I like that I could get in and out of the tub. That was the main reason for getting it. My husband especially likes the handrail. I also like the jets but I would like to have them on the side. I'm top-heavy and I wish I could get some penetration on the shoulders instead of the back. That's what I learned from having this tub.

We had the Safe Step salesman come out and he told us how well the tub is made. It seemed a lot better than others and it's pretty darn solid. It was pleasant to deal with the salesman. Their installers were great and they did everything. We had a problem with a leaky door, but they knew what the problem was and fixed it right away. The lighting is nice and you can set it to whatever mood you like, and the microbubbles are neat too. It all works fine.

I have a stand-alone shower and I wanted a tub where I can sit down in case I slipped or fell. I’ve been looking at Safe Step Walk-in Tubs for a long time and I saw some ads on TV. It was a good experience dealing with their sales rep. He was extremely nice. He explained everything thoroughly and showed me all kinds of information. The installers were very polite and nice as well. They had quite a job, but they did great. I’ve had the Safe Step tub for more than a month now and I like everything about it. My favorite features are the heated seat and the whirlpool. The whirlpool leaves me a little easier to maneuver. Also, it's relaxing and it helps with any kind of stress, pain or muscle train. I would recommend Safe Step. They were very thorough and definitely did a great job.

We were impressed with Safe Step's presentation. Their installers were very good and neat. We had one minor problem, but they came out right away and took care of it. We are very happy with it and enjoy the ease of getting in and out.

I'm very pleased with my Safe Step Walk-in Tub so far. The only thing is it takes so long to fill up. I'm not a long tub person yet, so I've been taking quick showers and I would like to get used to this long tub business. I got one of those $1,500-off coupons from some kind of magazine and I've always wondered about them so I just called. Then I did it. Jennifer came to see me and she was very, very nice, She did everything she's supposed to do and I have no complaints. She showed me sample videos and described everything about it. Then she did all the measurements and decided what they needed or didn't need to do.

I'm a veteran and the sales representative from Safe Step said that they would take care of all the paperwork. They do it for veterans all the time. But it's been a couple of months now and I haven't heard back from them on that. They installed the tub and put up a grab bar, a mirror insulation, and a shower curtain. I've been in it, and I fairly like it, but I'm having trouble getting the lights to work. I'm pretty dissatisfied right now. They were fast to put the tub in and to want the money, but the installation is not completed yet. And the man who's supposed to come next week will finish it. I contacted their customer service three times and the representative scheduled for someone to come tomorrow and then he called back and canceled it until next week.

I’ve been wanting a tub for a good while and I finally decided to get a Safe Step and I'm very happy with it. I get around better and I like the marbles, the back sprays, and all the foot washes. Also, I have back problems and the jets that come on the back help quite a bit. The sales rep was very proficient, telling me what it's all about and the installation team was great too. Safe Step is a great product and anybody looking for tubs should consider it first.

We are satisfied with our Safe Step Walk-in Tub. Our favorite feature is the jets because they have an effect on our bodies. However, we had a problem with the department that's in charge of installation. The guy that installed the tub thought that the job was finished when he left. The shower part did not work properly and it just trickled out. We called several times before we could get someone to come take care of it. We started calling four days after it was installed and it did not get fixed until a month later. We were more than satisfied with the salesman and the person who did the initial installation but we would not recommend Safe Step because of the way the business office handled the follow-up.

About a month ago, I got a Safe Step Walk-in Tub. It had a free heating sheet and I like its colors and bubbles. Also, their sales rep and installers were very courteous. They were very clean as far as putting down things that catch dust. I feel a lot safer now. I'm an invalid and I get in the tub easily. I'm very satisfied. The tub was a good thing all-around.

We’ve had the Safe Step tub for a little over a month now. Their sales rep was very good and he knew his merchandise. He was not high pressure at all. He just gave us the facts. The installers were here about five after 8:00 in the morning and they were very cautious in covering the floor in and out of the front door. They did a beautiful job and cleaned up everything just the way we expected them to. We’re very pleased. They were gone by about 4:00. I was really thrilled with the tub. We like its microbubble feature. My husband has very dry ankles from diabetes and other health issues and the tub has helped his legs so much by exfoliating them. He also loves it for his severe back problems. It feels so good when he has his back jets on. Also, I had hip replacement surgery and can get into a regular bathtub but can’t get out. This Safe Step tub had enabled me to have a bath. We’re very satisfied customers and we’ve already talked about it to friends.

The Safe Step salesman sat in my dining room and told me about walk-in bathtubs, and I was impressed. He seemed to know a lot about their product. It's not necessary for me to have a walk-in tub at this point in my life, but I was anticipating. I've had to use it as a shower right after it was installed because I had someone come in and took over my shower room. So, I had to learn how to use it as a shower. I don't have the patience to use it as a tub because I have to wait seven minutes for it to fill. And the only way to do it now, when I do use it, is to crawl over the side after it's full and then I crawl out. I don't wait for it to empty because it's just too much.

I saw the Safe Step tub advertised in AARP and have had mine since the 2nd of August. Their salesperson put up the figures and everything else but one time, when I called their Nashville office, it took them a couple of weeks to return my call. Then Steve, the installer, had to come back because I had a question on the caulking in the back. I also made a second call several weeks ago to have him come out again because the main access panel is loose. They told me that all I had to do was press it and it'll go back, but it's not going back. Steve then called me and said he could come on the 9th or 10th of September but that was my birthday weekend so I told him not to come. He said he had a real busy week and I haven't heard from him since. But the overall experience was very good and I’ve recommended Safe Step to a friend.

We had a jet tub before and it was so high. My wife and I were in a motorcycle accident three years ago and we had to go to Safe Step to make it feasible for both of us to get in a tub in the years to come. Their step wasn't as high as the other ones, so it was easy for us to pick out what we wanted. I like the cleansing feauture, the microbubbles and the leg and the back jets. Plus, the tub is very easy to clean and it doesn't take long to fill up or to drain. It's been a very pleasant experience and I wouldn't trade the tub for anything in the world.

I'm not really satisfied with the whole Safe Step deal. They have a fine product but they don’t tell the pricing upfront. There seem to be a pressure that if I didn’t make up my mind, I will lose $300, $400, $500. The sales rep was real secretive about the price. The first question he asked was, “Well, how much can you afford for this product?” And he said, “Well, how much do you think one of these will go for?” And before I can get in there, my wife shouted a price and so immediately right there, he knew where his cushion was. He worked with that number instead of upfront pricing. If people knew how much it was going to cost them, I really doubt that they would sign up because it’s expensive. It’s like buying a brand new car and I don’t think that it should cost that much.

Safe Step sent a representative to our house that told us all about their product. Their installers were nice and we liked them. Everything went smoothly. I like the hydrating bubbles of the tub. I'm glad Safe Step is out there and I would recommend them.

When we saw Safe Step's infomercial on TV, my wife called them to see where it would fall out. They have a really good salesman who came here and sold us the tub. The installation guys were very knowledgeable. They clean up after themselves and they were also really quick. My wife loves our walk-in tub. She had issues with her feet and she thinks it's a little bit better since we got the tub. I got it for her, but I've also been in it once, so far. There were a couple of times when the drain wouldn't work right. When you pull up on the drain, the stopper wouldn't come up because there was a lock on the stud that's on the stopper and it was loose. I didn't know what happened with it but I adjusted it and tightened it up, and it was fixed.

Safe Step got all the bells and whistles that my wife and I wanted in a walk-in tub. A friend of mine told us about them and we liked their warranty. We also had an excellent interaction with their sales rep and they're a lot better than these fly-by-night people.

My husband and I are getting up in age. I’m 74 and he’s in his 60s. We were having problems getting in and out of our old tub so we decided to go for the Safe Step tub. Mike, the salesman, came to the house and was very thorough. He spent three hours explaining everything and showing us videos on his laptop. When they put the Safe Step tub in, there was a problem with dripping and though they were real busy people, they came back as fast as they could and fixed it. It works good now and the jets feature is my favorite. Also, with Safe Step, we don’t have to step over our tub and take a chance on falling. They were late in sending the coupon book that details how we would pay for it monthly with the bank but we finally got it today. Besides that, it was a very good experience.

I like that the Safe Step tub massages my legs and feet. But the gasket on it was loose and I had to ask their rep about it. At first, when I turned the back things on, water would shoot up all over the bathroom. I was told to turn the little knobs down and it worked.

We liked the product and the presentation of the salesman. The water jets, microbubbles, lights and the heated seat are all great. It came with a remote control but it only worked for a week or two. We've asked them for another one and they said they'd mail it to us but we're still waiting after a couple of weeks later. Other than that, I love the tub. I take a bath in there instead of showers, and it's like having a mini-jacuzzi.

My wife handed me a Safe Step Walk-in Tubs advertisement in our magazine, and I liked the mini jets. Plus, the salesman was good. We also worked out a deal involving a shower head and surround for our other bathroom. We just had to come together on a price on that. The installers were in and out in a day. They did a good job, but I should have changed the tub out before getting started on the shower. I had put it in for guests and for the family that's here and the features all work well. The step-in worked out good, but I should have thought that a little bit more about my second bathroom where I did my tub.

We had the bathroom remodeled and took Safe Step a lot of time. We reused the shower but not the tub. Their reps answered all our questions and the team that came out here got it installed for us.

My roommate saw Safe Step on TV and they could get to me quicker than the other one so I chose them. The rep tried his best to give us a long and drawn-out program. We wanted the best he had to offer and we wanted to get a check and be done with it. But he kept trying to tell us about everything. He’s a very nice man but we had other things to do. But the installers were awesome. Somebody said the installation could take as much as three days and we were dreading it. But the installers got in here and they got it done in a few hours’ time.

The Safe Step rep was very good and the installer was wonderful, too. However, the tub leaked. We talked to the salesperson, and I put a stop on a check that I wrote because I didn’t want to pay for it if it was going to leak. So, the installer called me the next day, and he came out the day after that. He was at the house for two hours, fixed it, and then it worked fine. I was highly satisfied with the way I was treated all the way from the purchase to the installation. I haven’t been in the tub but my wife likes it.

The sales representative explained the Safe Step product well and everything was made in the US. The installers did an excellent job and we've used the tub twice. My favorite is the circulation and the small bubbles or mist, but I have to pay attention when I turn on the circulation for the back or I'll be throwing water all over the place. Safe Step people are excellent to work with.

We were thinking about purchasing a walk-in tub so we called and got some information from a bunch of companies. Safe Step was the best one that gave us more information on any of the walk-in tubs. We love our Safe Step and Andrew, the rep we worked with, was nice. He got right on the ball. They kept giving us a bunch of calls that they'll get to me. I called Andrew and told him that I have a mess and the installers haven't come out yet or called. He called me back and he said that somebody was going to be calling me within two hours and they did. The installers got out here the next day and looked at it.

Safe Step was the first company I looked at and when I looked at the other companies online, they did not seem to have the things that I wanted. The Safe Step sales rep was informative but it was hard to reach him after I signed the contract. I had ordered cream but I wanted the white. I called the main number instead and they took care of the problem. The installers were very good. It took them most of the day, but they did a fine job. I like the foot massage and the microbubbles, but the microbubbles takes forever to fill the tub. The cost was also too much for what I get.

I got the Safe Step tub two months ago for my parents. I liked its heated seat and the exfoliating jets for the skin since my parents are elderly. I also liked that when I talked to their sales rep, she was really nice and she lives in the neighborhood. She came to the house and made my parents very comfortable as she interacted with them. My parents love the tub especially my father as he’s the big bath taker. My mother has Alzheimer’s or dementia and she wasn't taking baths before. But she is taking baths now since we had the new tub. Also, the fact that they can rinse off before they get out of the tub makes me I feel like that dirty water is rising off of them and they’re cleaner. My experience with Safe Step was excellent and very easy. I will recommend them to other people.

We checked the difference between Safe Step Walk-in Tubs and several different companies, and we liked Safe Step's lifetime warranty. Their sales reps were also great. They didn't push me one bit and they answered all our questions and proposed questions I haven't even thought of. Then the husband and wife came and did a remarkable job installing it. They came sometime in the morning after 9:00 o clock and did it in one day.

The Safe Step tub should at least be two or three inches wider and I’m not happy with it at all. It’s not wide enough for me and my elbows and arms are hitting the walls. The rep had talked to me so he ought to know how big was the tub he needed. He was bigger than me but he said he’s got the same size too, so he lied right there. He’s the one who put it in there and I can hardly move in the tub. I called Safe Step customer service about that and they put me with the salesman and he just brushed it off. That is not good and I want something done because it’s not right.

Safe Step seemed to be the best one for the price compared to the other outfits. The salesman was also great. The presentation and the way he conducted himself during the visit stood out for me. The tub was installed in one day and the installers were excellent. It was beautiful and I like those tiny bubbles feature. I could hardly even stand up and get out of the tub on the first time I tried it. However, those bottom jets for the feet keep popping out and I tried my best to get them in. I reported that to the salesperson when he called me to see how things were and he said that he was going to get on it right away.

I have multiple sclerosis and my son didn’t want me falling in the tub when he’s not here. He investigated the Safe Step Walk-in Tub when he saw the commercial then told me I was getting that. He always does things to make my life easier and he wanted to get something that will be more comfortable for me to use. When their rep came out to see us, he had one tub on his truck which he rolled out so we can see it. I got a chance to walk into it and sit down on it to see what it was like. They installed it and I tried it once and liked the MicroSoothe. I'll enjoy it a lot when I'm back at home. My tub looks beautiful and I love it. My son has one of it too.

I like Safe Step's bath jets and the tub, although I'm still getting used to it with all the different features it has. We also haven't figured out how to use the shower yet and it turns itself off sometimes when it doesn't have enough pressure. They're going to mail a seat to us. We have the one that's against back but there's also supposed to be a seat that's more comfortable. The sales rep was good. He and the installers were nice. I'm also pleased with the installation. I’ve had Safe Step for a short time but I would recommend it.

We had talked about getting a walk-in bathtub. I had called some number once and nobody had ever returned my call but Safe Step did. We made an appointment to talk with them and we were very pleased. The salesman was very knowledgeable and it wasn’t a high-pressure experience. He answered our questions in a good way and didn’t make us feel inept. The installation team said that they would be here between 7:30 and 8:00 in the morning and they were here. They were very courteous and they covered our floors before they would be walking and carrying the tub with plastic. They worked very conscientiously and were through much quicker than we anticipated they would be.

I was looking at the tubs on the internet and chose Safe Step because their products are all made in the USA. Their sales representative came and gave a pitch, then we bought one. The installation was alright, it didn’t take all day and the installers cleaned up after. So far, the quality of the installation is good and my wife loves the walk-in tub. The only problem we have is her hot water heater went out and we cannot use the tub frequently. But we're expecting to get a new one installed. Overall, I find Safe Step Walk-In Tubs very pleasing. As advertised, it's low step, and I like the clean bubbles feature and the shower aspect of it.

The Safe Step walk-in tub looked safer than the other bathtubs, so we got one. Their sales rep was nice and my dealings with him went well. He listened and asked questions. Then the installers were just about as good. I like every feature that's in the tub that we got. I was getting a lot of cramps before, but since I've been using the tub, I haven’t gotten cramps on my calves. The tub has also helped my roommate, Fred, a lot and he feels a lot better too. We've had a good and very nice experience with Safe Step and we're very satisfied with them.

When we have remodelled the big bathroom, I wanted my husband to put in a walk-in tub and he didn't. He put in a jacuzzi tub. I've got neuropathy and I could not let my leg to get out of it. My husband ended up using the jacuzzi tub only once and he passed away a year and a half ago and I made up my mind that I was gonna get me one. Their Safe Step rep was polite, kind, and knowledgeable. Also, the installers were funny and we had a lot of fun. They explained everything to me before they left. The jets and the water coming out on my legs, feet, and back are my favorite. But it all feels good. I love it all. Everybody has to have one.

I got tired of stepping over in a bathtub and the Safe Step tub has served me well. I'm 91 and it’s hard to stand to take a real shower but I figured it's better while sitting on the tub. The safe walk-in bathtub is beautiful for its purpose. The whole experience has been very good.

I needed the Safe Step Walk-in Tub because I have problems with my back. I liked the looks of it and I thought it was a great idea. The sales representative was really nice and the installers who came were very neat and cleaned up after themselves. They took their time and did an excellent job on the caulking. They also got rid of my old tub. The only thing is I didn’t get a manual with the tub. They showed me how to use it but I’m 79 years old and I forget. I called about 10 days ago but I just got the book. I'm not too happy that it took them that long to get me the book. Because of the book I already now I know I have to warm it up first. I like what it does for my back. It doesn’t get rid of all my pain but it eases it right down. My experience with Safe Step has been excellent.

Safe Step Walk-in Tubs' history made us choose them. They also had a better price point than the others that we looked at. My interactions with their sales reps were good and they had given me all the information I needed. Then the installation went fine. My favorite features of the tub are the hand-held shower and the heated seats. It has been more convenient for my mom to get in herself and wash her hair and bathe her. It's a good experience.

Safe Step was in my email's spam folder and I've always wanted one of their tubs. One day it caught my eye so I went looking around and bought one. The sales rep was shocked that I was so young but he was professional. Then the installation team had the tub whipped in, and they were in and out quick. Everybody was there on time, handled their business and left like they were supposed to. So I was very happy with the installation. I enjoy taking baths in the tub and I'm not worried about falling in and out of it. It helps me with my headaches too. Also, I like the micro stuff. But for a taller guy like me, the leg jets would be better if they were stronger. Since I have longer legs, they push out the jets and they don't get the back of my calf well. It would also be cool if the tub was deeper for us taller guys. Other than those, I love the tub, it was a good deal and the overall experience was great.

I liked the looks of the Safe Step walk-in tub and the salesman that came out was fine. I'm a veteran and they gave me a little bit of a discount. The fellows that did the installation were absolutely excellent. There was a piece of plastic pipe on the side of the tub and it had a crack. The guy didn’t have any stuff to fix it with, so I had to take him to a local hardware outfit and he got everything he had to have and fixed it. The tub is so handy to walk in and out of. When my wife first went to use it, she got in and started running water and she didn't have the latch on it tight. I walked in there and water was running everywhere. So you got to have that latch tight.

My husband saw Safe Steps Walk-in Tubs online and made the phone call. The sales reps who came here was very thorough and covered all our concerns about safety. They went through all the steps to evaluate whether we needed a sit-in tub or if the shower would be fine. Then they talked to us about all our concerns. Particularly, my husband was having difficulty getting in and out of the tub and had concerns about the safety of a tub versus a shower.

I had all these other people schedule to come out here and Safe Step showed up first. A lady named Pam and another guy came together and they had a van. They showed me a Safe Step tub like they show on TV. The best of my knowledge, that tub was a solid tub. When they came up here with my tub, they came up here with my tub from down in Tennessee. They got it out of the box and I couldn’t get in it. After I told Safe Step that I looked at the one on the back of their van and I couldn’t get in, I had to have the biggest and the best. They gave it from $17,000 to $11,000. They got us sign a contract to give them $5,000 upfront, which I did. It was messed up when I gave them $5,000. I was ready to cancel, but they wouldn't give me my money back.

My parents are both elderly and my mother is a little overweight. They had a garden tub and it was hard for her to lift her weight over to get in and out of the tub. When my father and I watched the TV commercial of the Safe Step walk-in tub, he liked it and wanted to try it. He's had open heart surgery and the walk-in tub would benefit him too. The sales reps were outstanding and the rep that came out really sold us on the tub. The guys that installed the tub were very nice guys and they were very professional, and they knew exactly what they were doing. They walked us through everything they did, didn't hesitate, and went right in and got the tub in there. Later on, the sales rep even called to check and see how my mother liked the tub. My dad said Safe Step has good people working for them.

I had a good experience with Safe Step Walk-in Tubs. I heard that they were the best and so far, they are. My interactions with their rep were great. The installation team was very good too. The tech was truly a professional. He paired up with his wife and they did a wonderful job. They left with no mess at all. Everything is leveled up and nothing is leaking. I'm well pleased. The price is a little high but the tub is wonderful and I'm really enjoying it. My favorite feature is the foot massage and the tub has done good on my legs and the arthritis on my back. I would recommend Safe Step to anybody else who wants one.

I did an online search and Safe Steps had the best reputation. The sales reps were always very pleasant, professional, and thorough, while the installers were very personable, great and did an excellent job. I like the way the jets are set up and the high-volume bubble spray was good. The walk-in tub is a very safe alternative to my shower stall and I enjoy it very much. Safe Steps was excellent.

I called Safe Step and the rep came up and showed me all of her brochures and sold me on it. She was also very pleasant. The installers got my old tub out and installed the Safe Step Walk-in Tub in one day. Then they showed me how to run it. I like the jet and the microbead features. It was getting to the point where I couldn't climb over a tub anymore and I can feel the difference in my legs now. We just love Safe Step.

My other half needed a walk-in tub because he is disabled. We ordered one from Safe Step and I was downstairs when they installed it. The installers were in and out and I barely knew they were there. But they did a beautiful job and I enjoyed talking to whoever set it up. There was teamwork and the whole process was good for me. Right now, what my husband really enjoy is sitting down with the seat. In that way, he could sit back, relax and prolong himself to the bowl. Overall, my experience with Safe Step was the greatest and I loved it.

I wanted an American-made bathtub and looked into three companies before I went with Safe Step Walk-in Tubs because of the quality. The sales representative was wonderful and we had a great time. He was very helpful and gave me the best price possible. He has called back and wants to see the installation. The installation is beautiful and the installation team was very good and had cleaned up fabulously. I had surgery on my back three times and I like the back jets because it feels great and helps my back tremendously. I also love the neat microbubbles and now, my skin is a lot smoother. I would recommend Safe Step Walk-in Tubs to anyone. I've had my neighbors come in and they’re all in awe of it.

I like my Safe Step tub. It has my neck when I lay my back down, but it would be even nicer if the jets were a little higher up on the back. I didn’t know that the Safe Step tub had all the bells and whistles the guy who came out talked to me about. I can’t run the jets with the atomizer on. Plus, he said there were more jets than what there are.

We got some coupons in the mail and I called Safe Step Walk-in Tubs about it and set up the appointment. The sales representative was nice. My husband and I talked it over and came to a conclusion that we would go a little bit more so we got it straight. The installation team knew exactly what they were doing. They came, put it in and explained what I had to do but I still referred back to the book to see what I needed to do. I got a back problem and the jets help with my arthritis. Water shot all over the whole room when I put the jets on high so I’m still learning how to use it. The bathtub fills up to my satisfaction but it doesn’t fill up as fast as I‘d like for it to. I would recommend Safe Step Walk-in Tubs. It’s the best company to deal with and it’s made in the USA.

In buying a walk-in tub, I chose Safe Step because of the lifetime warranty. I had pleasant dealings and had no problem with the sales rep. The installers were very courteous and nice. I like the jets feature. My wife was mainly the one who used the tub, but we’ve been busy because her sister died and she only used it two or three times. She’s happy with it, though, and the only thing she complained about was having to sit in it and wait for it to fill up. The Safe Step people were very pleasant and knowledgeable and everything went fine.

I have been thinking about getting a walk-in tub for a while and looked at two or three but there are some features about them that I didn't like. And then Safe Step came up which had different features. The tub kind of looks like a Cadillac instead of a Ford. It's much nicer than the other ones I have looked at and I love all of its features. The sales rep was a very nice man -- no hard sell and just knowledgeable. Also I was amazed at how quickly they got the installation done and how nice the tub looked. I had special tile work done on around the edges of the other large tub that I had. I told them I didn't want the tile work messed up and they didn't touch it. When they took the old tub out the cleanup was spotless. They didn't leave anything behind. I've had more relaxation since the installation. Everything went so positive.

Getting in and out of a regular tub was hard for me and I figured it would be easy for me if I get a walk-in tub. Safe Step Walk-in Tubs was the first one I called and they were very easy to deal with. The ones I talked with on the phone were the nicest and most helpful people ever. They were very pleasant to talk with and very knowledgeable about the product. The installation team was very professional and knew what they're doing. I'm very happy with how quickly things got done and I'm very pleased with the tub. I shower in it and it's much easier because I could sit. I'm looking forward to using it all the way when I get my larger hot water tank. I highly recommend Safe Step.

The sales rep of Safe Step was really helpful and nice. My wife's bedridden and on a wheelchair 24/7, and the rep put his presentation on my TV and we watched it in there. He then explained everything. The installation team was exceptional too. They explained everything to me. I'm in my 80s and I've had a stroke and I can't move around too good. I was getting in the way because I liked to see what's going on. Not that I didn't trust them, I just wanted to see for myself what's happening. But, they were really nice and they helped me and they cleaned up too.

My husband is a veteran and some resources hooked him up with Safe Step and he went with them. The sales rep was really good, nice, very friendly, and answered to the best of his knowledge any question we asked. He also showed pictures and went over everything when he was writing it up. The installers were nice and great, too, and they showed my husband how to go through the whole tub. Everything was wonderful and I enjoy the tub, especially the warm seat. I love all the features, too. I had surgery and a lot of arthritis problems and the tub has been really good for my legs and got the kinks out of it. I'm pleased with Safe Step and I’d recommend them to a friend.

The representatives were good and their installation team was great except they crossed my water lines up. They have to come back and uncross them. I'm just waiting for them to call me back for an appointment. I like being able to sit down and shower in my Safe Step Walk-in Tubs.

I chose Safe Step because of their quality and the lifetime warranty. It's a great product and I love everything about the walk-in tub. I enjoy the jets, the microbubbles and the heated seat. I have diabetes and my feet feel a lot better. Also, my interaction with the sales rep has been very pleasant and informative and the installers knew exactly what they were doing. I'm very happy with my experience.

I slipped in the tub and needed to get an alternative to what I had so I got the Safe Step walk-in tub. The sales rep knew quite a bit and did her job. The installation team arrived early, worked until very late and did a very nice job. There was a leak initially but they came back right away and fixed it. The walk-in tub is expensive as all hell but it performs its duty. I'm not over my boots about it, but it's something necessary because of my condition. I live with its drawbacks such that I have to get in and wait until the water fills up and that's a little more than I usually like to do. When I had a shower, I used to take it every day but now I only take baths every other day. All in all, I'd recommend Safe Step.

The lifetime warranty made us go with Safe Step in buying a walk-in tub. The two guys that installed the tub did a beautiful job. They were very neat in the way they put the tub in there and caulked everything. Both my wife and my mother-in-law, Ruth, have used the tub and they liked everything about it. The previous tub that was in the house was just a 5-foot, regular, fiberglass tub.

A little card that slipped out of a magazine from the mail caught my eye because Safe Step had a $1,500 discount on it, which I have never seen on any kind of walk-in tub. Their rep Jim came and was very thorough when he explained to us. Since we are seniors, he gave us another discount and that was very nice. My husband and I talked it over and he said that we didn't think we could get that kind of bargain on it. It was great and so we signed the papers. We're supposed to put the $4,000 down, but I got all the rest of the money by the time they finished with it. More so, the rep kept all his promises after we got it.

Safe Step's presentation was very convincing and it seemed to have a lot of benefits over the other companies so we went with them. Everything was professional during the installation and I'm satisfied with what the installers did. But my parents are having trouble adjusting to the tub. All the gadgets and the handles seemed very confusing to them.

I saw Safe Step and being 67 and my husband over 70, we figured it would be ideal for us but it wasn’t, unfortunately. I have to sit down on the cold seat and let the water fill up past the jets and I could turn it on and then turn the heated seats up. I can't turn the machine on because I'll ruin it if it doesn’t have water in it and that’s $15,000. It takes at least 15 to 20 minutes to fill up the tub and I just sit there and do nothing until the tub fills up. I also have to take the showerhead and put it all the way over the faucet to hang it up on the wall to take a shower.

I read about Safe Step. I then called their rep and she came out. She was very good and explained everything to us really well. She convinced me that Safe Step is what we needed. The installer who came, a husband and a wife, also did a great job. They took their time and got everything perfect. My wife had a back surgery and she's been doing well with the unit. She gets in it three times a week and she likes the microbubbles which soothe her better than anything. I've tried it one time and I liked it as well. The only thing is, one of the jets popped out. It's also missing a jet when they installed it. They called at home and tried to set up appointment two weeks ago to come and fix those jets for me but I haven't heard anything else from them. I gave them my cell phone number but nobody called me. But Safe Step is well worth the money and everybody should try them.

My wife has back problems, but she always wanted a tub. She couldn’t get in and out of them and she likes being in a hot tub more than anything. We got the walk-in tub from Safe Step and she like it. The Safe Step sales rep that we worked with was okay, and the installers came on time and got the job done faster than I thought they would. However, they didn’t cut everything right, and there were some holes that we had to fill up. I had to put some tile down, so I hired The Tile Man to do it. I have a half inch gap where the tub sits down on the floor or along the front where the door is. There's nothing to support that, so it's flimsy and I have to come up with a three quarter round to fix it. But other than that, everything else is working fine.

I wanted the walk-in tub because my wife was having trouble getting in and out of the tub. I had a salesman from Safe Step come down and he was a fast talker and he showed me all the differences between all of the different tubs. At first I decided not to get it and then he came back. He pressured me and pressured me. He said, “Well, we’ll deduct $3000 off the price.” So I went from $14,000 to $11,000 and I told him, “Well, what about the interest and taxes and that?” He said, “Oh there’s no interest and no taxes. It’s just $150 a month.” I already got a bill and it showed $39 and interest a month. That’s like 30 something percent interest.

We did an online research for customer service reviews and Safe Step had the highest good reviews so we decided to go with them. They were also recommended by one of the guys who helped build our house. I spoke to their sales rep on the phone and he was very courteous and nice. The rep also explained everything well to my husband. He had spent extra time with my husband because he had a bunch of questions and the rep went through everything.

One of the things that was bothering me, partly because of my foot that had surgery, was my back has been very difficult because of walking. I couldn’t get into the bathtub and get massages, and I had decided I needed a walk-in bathtub. I had looked in stores and I've been looking around, but I saw a picture of a woman in the ads with a look on her face of pure content and I couldn’t help but look Safe Step up. They called and I liked what they had to sell, and the sales reps and install team were great. I have that look of content on my face now.

I love my Safe Step Walk-in Tub. Their commercial on the television hit me at the right time. Because the tub had everything we wanted and it sounded like a good deal, we decided to go with Safe Step. Also, we happen to have the money to pay for the tub. Their sales rep was very nice. He just talked to us rather than pushed a sale. He explained all of the details and covered everything. I had a few questions about the tub, the door and some other things which I just couldn’t understand. And the rep explained in detail how they work so that I wouldn’t have any problem with them.

I saw Safe Step on TV and after that, I just had to try them. I was trying another provider but they put me off so I felt like they didn't want to deal with VA so I stopped pursuing them. The sales rep of Safe Step was knowledgeable. He explained everything they were going to do. However, we had one glitch. He got the measurements wrong. When they came to put the shower, they couldn't. There was a big gap. They came in July and they couldn't do it then so they came back August 15. I had to go back to the VA and explain it. But the second time they came, everything worked out well. They did what they had to do and they did a good job. I like the chair where you sit down. I also like keeping the jets when the water is really hot. Also, you can take the jets off and adjust however you want to. I will suggest Safe Step to anybody.

My husband surprised me and told me he had someone come in to explain Safe Step to us because my knees wouldn't pick me up anymore. I was using this pout for the water to make myself steady getting up out of the tub and he was thinking Safe Step would help me to step in the tub. The rep showed us some other choices in other stores in that little video when he was here. We had the timeline when he came and we were very impressed with him. We’re writing him a letter to tell him that because he didn't push. He was here a couple of hours and explained it all so we knew what we were getting. He was excellent and thorough. Then two fellows came for the installation at the time they said they'd come and cleaned up everything totally. My husband said they were very efficient and all professional. We asked them to take a break so we got them a pizza and they were still done on time.

I had a really nice shower, but the humidity from it affects my end-stage COPD. So I opted to get a walk-in tub and I chose to buy from Safe Step over another company because of their price. My interaction with their sales representative was good but they were a little slow in processing my order. I made it my initial deposit around the middle of July and the installation only started last August 18. While I figured that it was normal, I was still a little surprised because I thought it may have been done in a couple of weeks. I also have one complaint about the walk-in tub. I have to close its door before I sit down and there’s not enough room for my knees. It’s a little cramped on closing the door and hot water passes on me if I'm sitting there. Still, it’s great to deal with a company that does what it says it's going to do. Also, the lifetime parts warranty is amazing and something unheard of. I would recommend Safe Step to family and friends.

My grandmother has Safe Step tub and she referred my other grandmother to try to get a tub because it's hard to get her in and out of the regular tub when she's not using her legs and we try to lift her up. When the first guy that came to see if my grandmother was qualified came he said there would be some type of shelf that she could put her books on but there was no shelf. We’ve been trying to call and no one has called her back. Also my grandmother is having a problem because the tub leaks at the faucet. Once she shuts it off it still drips because of the shower head. But they did good. The installation team did everything perfectly.

I got coupons for $2,000 and $1,500 from two companies that made the Safe Step walk-in tub, but I used the $2,000 coupon to purchase the tub. The sales rep, Jennifer, was precious and the way she explained the product to me was really good. I had no idea that the tub was as expensive as it was but she kept giving me discounts, so she got the price down, but I still had to give a good bit for it. The installers were super nice and awesome people. They installed the tub on the day of the solar eclipse, and they went outside with us and we enjoyed the solar eclipse together. But the caulking cracked a little bit and I had to call Safe Step, and the very next day they sent somebody down from North Carolina that recaulked around the top of the tub.

I searched out Safe Step on the internet and they were the number one selling walk-in tub company and sounded better to me than the other ones, so we got a tub from them. Everybody there has been wonderful. As I called in, the sales rep was on the spot in a few days. His presentation was good and everything worked out fine. I also got a couple of courtesy calls from his immediate manager in Nashville.

I saw a magazine that had American Standard and Safe Step in it. I didn't want the American Standard because I heard that they had a lot of foreign parts in it. I've had three contractors and Safe Step was the only one I have seen that was as good as they were. The installers were perfect and the best we've ever had out. They put the tub in and one guy did the caulking. The tub looked like it just grew in there. I'm 100% satisfied with the tub and I love taking a bath in it. My wife calls it a small swimming pool and it's easy to take care of. She has several medical conditions and has psoriasis so she needs a nice warm bath to relax in and having the tub helps. After she finishes, she takes the towel and everything off of it, wipes it off a bit and it's done. I would recommend Safe Step walk-in tubs.

Safe Step Walk-in Tubs gave me a better price so I went with them. Their sales rep was phenomenal and the installer did a good job. He was late by half hour but it was because a toll lane was being put on the road he had to come down on. The Safe Step Walk-in Tub is worth its weight in gold. I have a bad back and I got diabetes and it's eased my arthritis out a whole lot. I don't have the pain in my feet like I used to have. My tub couldn't be any better for me. My wife has a hard time keeping me out of it.

Two other company reps came to our house and made a presentation but we ended up purchasing a Safe Step Walk-in Tub. It was expensive and it was more than we had planned on paying but the installation team was great. The two guys were gentlemanly, efficient, skilled and knew what they were doing. They took out the old stuff and put the tub in and did a good job. They were a pleasure to have and their work looked good when they finished. There’s a couple of little quirky things but we have the books so we're learning as we go along. It works fine but we have to sit and wait for it to fill up. We've only used the tub a couple of times and I like all the jets while my wife likes the bubble thing.

The Safe Step sales rep that I talked to was to the point and really knowledgeable. He pointed out the bad and good points about the others. He told us it would be put in and everything would be taken care of. After the installers were done, they cleaned up after but they didn't put my frame around my door right. Other than that, the tub is nice. I can get a bath or a shower in it, and it's made in the USA. Also, when I used the bath, it took the dead skin off of my feet. Safe Step is good for your body.

I liked that Safe Steps Walk-in Tub has an aircraft steel shape to it. It's also really sturdy and has a lifetime warranty, so if anything floods, they should move and cover that problem. And if I ever move, I can take it out and move it into a new home. Then I can always plug in a different type of tub in the house that I am in now. The rep was a really nice gentleman. He talked about their competition, what they do and what they have to offer. Then showed everything this tub had to offer. He then measured the area and he was very thorough with the demo.

My wife saw an advertisement on TV for Safe Step and we liked the quality of their product. So she called them and their reps were very friendly, knowledgeable and helpful. Their installation team was a little bit late because of traffic but that wasn't their fault and they were very friendly as well. They were also knowledgeable about the installation and the product. They put on the job very quickly and cleaned up after themselves. My favorite features are the microbubbles and my knees don't hurt as much now. It was an excellent experience overall and I'd recommend Safe Step and their product.

I have health issues and have a hard time getting in and out of my own standard bathtub. The Safe Step tub seemed more streamlined, easier to get in and out and they're a lot smaller than the other companies. Their rep came out and explained all the features and what was available. He offered to help me get it financed but I was disappointed what it wound up being financed for based on what he said he was going to have it financed for as far as monthly payment. It's $20 higher than what I had actually thought it was going to be.

The rep who came out and talked with us and from whom we bought the Safe Step tub from, was extremely nice. The guys that did the installation got the tub in in four hours and everything was cleaned up spotless and they were gone. Also, Doug, the head and store owner, was great about all of us coming to a decision and getting a price that we felt like we could afford. So, everything went great and I was really happy. I was ready to jump in it and they said I’ve got to wait because the caulking has to dry. I love the heated seat, the lights that you can change when they come on, and the bubbles. I look forward to getting in the tub and relaxing because of all its functions. It’s almost like going to the spa and I sit in it, turn my jets on, lay back and relax. At the time of life when I'd feel like I'd need something for safety or maybe something that would aid me with arthritis, this would be a great purchase.

I placed a call for Standard, but it turned out I would be speaking with a Safe Step rep. Their salesman came out, showed me a video, and discussed the walk-in tubs and the safety part of it. I decided right then that it’s what I wanted. When the installers came, I showed them my bathroom. They told me there was going to be some noise. They also explained what they would be doing and that they had to take my doorframe off. Overall, the walk-in tub was amazing. I wish I had done it years back.

My brother had a stroke and was paralyzed at the left side, so I got a Safe Step walk-in tub for him. The sales rep was very helpful and polite. The installers were very friendly and down to earth. They interacted with my dog and my grandkids and they did their job. We watched their video and, even though they said that the exercise there was for people with arthritis, my brother can get in the tub and exercise his legs. We just put the seat across the tub before and he was not really in the water. But now, we put him in the tub and fill the tub up, and he can do his exercise and turn the jets on. He's able to bathe himself and he enjoys it more because he can get into the water. Back then, you couldn't get him to take a bath and now he's been in the tub every night taking a bath. My 13 year old grandson also loves the tub because of the handheld shower, which he turns on, and it's just the right size for him.

I just met w/ their rep. to purchase their tub. They quoted a price of $20,000 plus but with several discounts, their bottom line was $12,999. While I was impressed with the salesman's ability, I feel the price was outlandish and there were no discounts given me at all. Further, after installation, I would need to hire a carpenter to finish the job by adding molding around their tub. Salesman claims their company has installers but no carpenters. Could you recommend another company who has quality work and reasonable prices?

I bought a tub from a company in Orlando. First things I had to do was get a bigger water heater, another $1000.00. Then it still didn't fill fast enough. I would sit there for at least 20 minutes (getting colder and colder), then in letting the water out I would have to sit longer as the drain is rather tiny. Cold again! The lights and aromas are rather useless unless you're in your twenties and it's a novelty that does nothing for an 80 year old. I have had it 10 years (I can't afford another one) and everyone has complained about it. So, now I have a leak. The door has a lifetime warranty, but the people in Orlando have gone out of business, and the central number they don't even want to talk to me. Last time I had a flood that went out into the living room. I think it is a very expensive novelty that the company does not stand behind.

We purchased tub late June 2017. Installed 7/27/17. Installers were courteous. In addition to installing tub they removed old double vanity and mirror and installed new vanity and mirror that we had out of the box and waiting for them per agreement with salesman. They arrived promptly at 7:30 and worked all day into the evening to finish the job. They cleaned up after themselves well.

Thank you.

We purchased the walk in tub for both my wife & myself because we both have health issues that we both would benefit from the features of the tub. The tub installation took the two man team about 7 hrs. and they did a very good & professional job! It looks great! The installers took their time with the final finish and it shows! They explained the operation to us.

I was very disappointed for the price I gave for it. I tried calling the company. No one will return my call. I thought I was getting one with jets but didn't. I feel like I got charged for the jet pack. I don't know what to. I'm very upset. I do not recommend the tub.

This is the third time I have tried writing a negative review. Every time I go to post it wow the website goes down, so I will try again. I am in pain 24/7. I have had eight back surgeries so I thought this tub would give me some relaxation and good water therapy. Boy was I wrong. I had a walk in shower with a good shower stool did a wonderful job but I thought that walk in tub would be better (Safe Step walk-in tub). This is also what the sales person was trying to tell me. It's harder to get in the tub than my walk in shower was. I have to step up higher, I have to remember to go in and turn on the heater to the back and the seat at least 15 minutes prior to a bath, then I sit there for 17 minutes (yes I actually timed it) waiting for the water to fill the tub which only comes between my boobs and belly button.

Safe Step Walk-in Tubs offered what the other ones didn't. They had a certain price for the whole deal and theirs was a bare necessity and then I pay extra to add on. The salesman and the installers were great all. The only problem I had with them was we had it upstairs and then we have a finished basement underneath. The bathtub comes out into my laundry room and when they broke up the old bathtub they left all those particles under the ceiling. It's that ceiling we have in our garage where I can push up with the broom and certain squares come open.

The Safe Step salesman came to our house and his presentation was good. I bought the tub for my wife as she has rheumatoid arthritis. She enjoys it. It's easier for her to get in and out of it. The installation guys were good, very prompt and efficient and they were in and out. From start to finish, it took them 5 hours, which wasn’t bad at all. They took out a stand-up shower, put in the tub, and they a good job. Overall, I'm pleased at this point.

Safe Step looked like it had what I needed when I got my tub. Their sales rep was fine and explained everything including the sizes to me. The installation team was very good, too. They were very knowledgeable. I like all of the features of my tub. I can sit there and soak, and it's easier to take a bath. I am pleased with the tub and the overall experience.

I needed something for my feet. Showers are wonderful but they don't massage your feet and I've been having foot problems like older people do. I have a callus under my foot and I got tired of dragging those buckets around and soak my feet in and that gets to be a real pain too. I keep getting Safe Step in the magazines and we thought we needed one of those. I also have a neighbor next door that's Japanese. She said they are very popular in Japan and I'm going to love it. We went to a Safe Step store and the salesman we had was so nice. He said that they have cheaper ones at Lowe's and Home Depot which we didn’t know. The installers came and did a very wonderful job. They also did not leave any dirt.

Safe Step was the first walk-in bathtub company I saw and the first one I worked with. I have multiple sclerosis and both my legs are paralyzed so my wife and I purchased the walk-in tub. Their people did a good job installing the tub. However, I'm a big guy with a size 15 shoe and I have a very difficult time getting in the tub. I have to close the door and climb in that way. It takes a lot of maneuvering to get the door shut. If the door closed outward, I could use it. But as it is now, I can’t. Other than that, the tub's a wonderful thing and I like the heater feature. My wife uses it too and she loves it. It's like her own private little spa. I'm overall pleased and satisfied.

I've seen Safe Step in the AARP magazine, and their name was supposedly better and they're made here so I got them. When I spoke to a sales representative, his product knowledge was good. He seemed to know his stuff pretty well. Also, the installers were courteous and did a good job. They cleaned up, and left it in pretty good shape. My tub doesn’t have an inline heater, but they replaced it with the micro burst feature. The tub has two settings. There's the one for the regular jets, and you’re supposed to use it for 10 to 15 minutes. And then use the micro-burst for 20 minutes to get the max effect out of it. It works pretty good, and I like it.

The Safe Step tub seemed to have everything that my husband and I needed. So, I bought a tub from them. I like the microbubbles feature of the tub and the tub really helps us. I was also pleased with the representative I spoke with and with the installation team. They were very professional and the representative was very knowledgeable. Everything is fine.

I'm having problems getting in and out of the tub. I thought I'd call Safe Step and check on the price and information on their tub. Though the price was high, my initial interactions with their sales reps went great. The installation team was also good. They completed the installation in about 3 hours and one would never know anybody has been in there doing a carpenter work. It's neat and clean. With my Safe Step tub, I can now get in and out of the tub. And I like the massage part and all the bubbles. It's like a day at the spa in my home. I also like the heated seat.

Our neighbor down the road had us come to their house and showed us their Safe Step Walk-in Tub. If we hadn't seen it from them, we never would have gotten one. There were unlimited ads on TV, but it is really the neighbor. Also, the salesman in this area was good. He had a tub in his van. When he came here, he parked his van in the driveway and showed us the tub. He didn't have water in it but we could see it. That is vital because you're spending a lot of money and you don't do this easy.

We were getting ready to bring my 90-year old mother-in-law home. I saw Safe Step Walk-in Tubs at the AARP magazine and I figured it would be a safer place for her to bathe. Plus, I'm a diabetic and it wouldn't be a bad option for me as well. The installation team was great. They were professional, polite and efficient. They did absolutely everything they said they were going to do. If I had a complaint about them, there would be something wrong with me. I don't know how they did everything in the time they did it. I told my wife, “There is no way they're going to get this done today.” And they proved me wrong. They came in and tore everything out and cleaned everything up and put that new tub in. I was a little bit amazed.

I had a brochure of Safe Step years ago and I kept it because I wanted their bathtub. But I had a hip replacement then a cancer and when I finally got over everything, I told myself to call the Safe Step number. So, we did. A representative named Eric came here and he was very nice and professional. He showed us exactly how everything works and what the tub is. Also, the man who was here and installed the tub was excellent. He'd done such a beautiful job. We made pictures of the tub and all of my friends saw it and thought it was beautiful.

I have really bad arthritis, and have problems getting in and out of my bathtub, so we got a Safe Step tub. The sales representative was a very nice person to talk to. He told me all about the tub and what was going to be happening. I like all of the tub's features. It is a relief to sit in some hot water. I would recommend Safe Step.

We've searched on the internet and compared several different companies that offered walk-in tubs. We then decided on Safe Step because they got the best comments on the internet. I'm also happy that they are right here in the United States and the tub is U.S. made. That was also important in the decision. The sales rep was very helpful, knowledgeable and explained in detail what the tub can do for us. The installers were on time and they did a perfect job. Everything turned out as promised so we're pleased. Since my wife had both knee replaced and I had one replaced right now, the tub is really helping us take a bath again. It loosened up the muscles on my knee and helped me a lot in my recuperation from the surgery. And I like the microbubbles a lot. However, it doesn't work unless I have the tub totally filled with water. It would be nice if I could use microbubbles if I only want to treat my legs. It is a costly investment but it is what it is.

My wife needed an easier way to get in and out of the bathtub because she's had both her knees replaced. I picked Safe Step because they looked good on TV. I reached out to them and it was great. Our representative was a local, and we had a great interaction. She lives about 20 miles from here, and she brought one of the tubs with her in her car and showed it to us. We had basically already decided we're going with that one. She was a capable lady and so we just went ahead and bought from her. I also liked the guy that put the tub in. He was very nice and professional. He was an ex-military man. I'm a retired military myself, so we connected. I had a couple of questions after he left and I called him. He called me right back and answered my questions. I was very happy with that. Now it is easier for my wife. I like that it drains fast and it's got all those spray nozzles in it. All in all, it's a very satisfactory situation.

Safe Step sounded like they were the more reputable bathtub companies. They brought a tub to demonstrate and show it, and it seemed like they were the way to go. So, we went with them, but I've had some second thoughts because it costs too much. As for the tub’s features, the jets and circulating water were all very good. But I don't understand why with modern technology, Safe Step cannot make water valves to combine so that one doesn’t have to adjust hot and cold water separately. They need to work on that. It was also a little bit frustrating with the installation team because they did not complete the job as I had expected them to. I asked them and they gave us answers that didn't turn out the way that I expected. Also, they found us a shower without including a shower curtain. With the price we paid, we should not have to pay extra money to get a shower curtain that would work with the tub.

I'm in a wheelchair and it's getting increasingly harder for me to get out of the bathtub. So, we got a Safe Step tub and its quality is better than others. Their sales rep was very cordial and nice. The installers explained everything to us and cleaned up after. I was amazed at how it was put in in one day. I like the ease of access to the tub. In addition, we live on a ranch and we work pretty hard. So, it's very wonderful to get in it at night. I also have 32 grandchildren and they love the tub too. We just had a big cattle sale and they took turns getting in there. The hydrotherapy got them very clean and I had to really clean the tub out after they were done. I would highly recommend Safe Step. However, I wish there was some way of turning the water on and getting it full and then getting in it, rather than sitting because it is cold to sit there and wait for the tub to fill up.

My wife had a knee surgery. She was having trouble getting in and out of the tub so when her mom passed away we said, "Well, we'll go ahead and get it now." So, we purchased from Safe Steps Walk-In Tubs. Their rep was fantastic and good. During installation, the installers and I laughed and joked all day but they were professional. My wife got in the tub the first day and she's been using it to stop the pain on her knee for about two years now. She stays in it for about 45 minutes to an hour and whenever she gets out, it would be about three hours before she had to have any stuff for pain. It also helps me because I get in there too. So, we are well-pleased. I already recommended it to neighbors, friends, and family.

Sales person took advantage. He made sure to remind me there is no cure for my condition & I will have it for the rest of my life. If I were any bigger, the door would not shut, I am hitting myself with it as I close it. It takes 20 minutes to fill! I run out of hot water before it fills. Now the shower handle is stuck & no one will call me back. I was told how hygienic it is because of use in hospitals. But now that is the same reason for no returns! It's a lot of money to pay for something I am not happy with!

I love my Safe Step tub and I've had it for about two months now. I broke my back once and had surgery twice. Six months after the first surgery, my spine curved 25%. They took my last rib and the muscle tightened up. I had it done but it took me three years to get back up. Twenty years later, I'm complaining to where I can't use my legs. I also now have problems with circulation in my back and my legs. I'm still experiencing some pain but the tub has really helped. I just don't like where the door latch is at because my knee keeps hitting it. I turned the jets on too fast and water flew right out of the tub and completely flooded the bathroom, and I've done it twice. Other than that, I like the jets and the micro bubbles in the bottom. I also love the heated seat. It's so comfortable. When I try to relax, I go all the way down and it feels so good with those jets.

My husband handled purchasing our Safe Step Walk-in Tub and what I only know about it is that it's in and we love it. The installation team was great and they cleaned up after themselves. I still got my arthritis pains, but I enjoy using the tub. I'm very satisfied.

We checked a couple of other bath tubs and a Safe Step Walk-in Tub seemed better. The salesperson was good and very friendly. He explained everything. The tub has been relieving stress. I like its hydro massage on the back and the foot. The only thing is the foot massager on the left toward the door is close to the edge. It's not fit in from the tub far enough. I can't get my foot around, back and forth. If I move it all the way over, I will hit the sidewall of the door. Other than, I'm enjoying it.

We have been thinking getting a tub for some time and we are starting to look at different ones. And then, we saw this one on television and my husband said he want to try that one. So, we called Safe Step and we had them come out. The sales rep showed us all the features and everything about the tub. He was very knowledgeable and answered all of our questions like where the tubs were made and all the materials that they use. He was very upbeat and we ended up messing with him for at least a couple of hours. And then, we decided that was the one that we like to get.

The sales professional of Safe Step was very nice that's why I bought. However, I didn't even check on anybody else, which was a mistake because I didn't compare prices and I think I paid too much. Also, I have to clean after the installer. He left a bit of a mess in my basement when they had to go down there. The other day, when I sat in the tub and turned on the jets on my back, when I got out, the side panel was loose. I had it squirting on my back and the panel protruded out. I got to push it back in, but I suppose it'll happen the next time I use it. So, I'm not happy with it.

We called Safe Step and a guy came and talked to us about it. He was a very informative and nice guy. And then when he showed us what their tub did against what the others could do, we were very happy with it instead of the others. The microbubbles are my favorite. That's the main reason we got it. The installation also went well. And the main thing I noticed since installing the device is it makes my skin soft. I fell the day they put the tub in and had a humongous bruise on my knee. I started using the tub when I could use it the next day and the bruise went away fairly quickly. It was gone within a week or two and didn't take as long as I thought it would.

One of the factors that we chose Safe Step was the fact that the frame is built into the tub so if the house shifts, it won't shift. However, the sales guy lied to us about several things. He said they would have the install done in a week but it didn't get done. We were trying to get it done before my father-in-law came home from rehab. He also recommended not putting the water regulator on. We got to check with the company and they said it should have been installed - that it was done automatically on all the tubs, no matter what.

Safe Step's lifetime warranty on almost everything in a tub made me go with them. The sales rep assured me that everything would be taken care of if something happened. I was told that they could save the tub I had but then when they got here, they told me they couldn't. But then the installation was very quick and professional. However, they had to take a large part of my door down and I thought they should have sanded it and put it back as it was but they didn't. They put it back but I could tell where they had taken it down.

I had fallen in the shower in our bath tub and my husband went in and found me lying on the floor. Fortunately, I wasn't hurt and I didn't break anything but he worries about me falling. I'm 83 so that's one thing old people do, fall. So, my husband decided to have the Safe Step Walk-in Tubs. During installation, two men came in and they finished it in one day. The best thing about the tub is when I get the water in and I squat there into the bottom, I let the water run around my shoulder. The water is warm so that feels good.

My father moved in with us. He's 91 and has Psoriasis. He bought a Safe Step tub and really likes the iridescent features and the stuff that makes his legs feel better. The sales representative was really attentive. The only thing is we don't think he explained well enough the getting in and out of the tub. The door doesn't give much room when one can't bend their knees. I called the rep and told him that it wasn't working out because my dad can't get in and shut the door because it's hard on his knees and we wanted to see about the bigger tub. He came out and he actually had one in his van and got it out. We tried it out and that one works better.

My mom is really needing a walk-in tub because she's having a hard time standing up in the shower and so she wouldn't come out so exhausted. I took down Safe Step's number on the TV and I called. The sales rep was very professional and the only problem I had was with the expensive price. The installer came in, covered up the carpet so he didn't get it dirty, was really professional, and knew what he's doing. He worked by himself and got it done in one day. It was great and I have no complaints. The Safe Step walk-in tub is a good product for somebody who has a tendency of falling and my mom has a tendency of falling and I know she's safe in there. Personally, I like the little bubbles because they open up my pores.

I called Safe Step Walk-in Tubs and then they all sent me some information on the tub which I like. The reps explained it well. I have a little bit of problem sometimes understanding things when people describe it to me and talk to me. But, they did an excellent job. Also, the installation went very well and I was very satisfied with all of it. I'm a disabled veteran and I have problems and issues because I got injured. The tub helped some with my lower back, ankles and joints problems. It's also very relaxing, soothing and all around I really like how the tub works. I like all of the features and the different operations on it, it was very pleasant. I would very much recommend it.

My brother has a Safe Step Walk-in Tub and he likes it so I bought one. The installation was fine but I would have to have the water above the sprinklers for my back because when I turn it on, it splashes all over the place. Also, there are two things that I'm not pleased with my tub. Number one is the water doesn't get high enough. Then the other thing is the water doesn't get hot enough. But, I like the rotating pressure, the massage.

Safe Step’s price came a little lower than the other companies I looked at. The sales team was okay and the installation team did a professional job of making sure that it was drawn in on a spot. They made sure it looked well and I’m grateful for that. I use the tub to help relax me and help with my herniated disc in my back. I try to enjoy it with jets and the colorful changes in the water. The only thing I'm disappointed in is that the water level is not high enough for my body. On the television, the lady laying in it has it covering her body pretty much up towards the neck and mine don't get that far. It stops to the breast but it but doesn't cover my chest even if I sink down more uncomfortably like sliding down.

I’m old and I can’t do big steps. I can’t get in and out of the other tub without help. So, I got Safe Step walk-in tub and I love it. The only thing with this is I'm having a little bit of a hard time getting in and out because my belly’s too big, but I manage it. Other than that, it’s wonderful. The installation guys were nice and great. That other tub we had for 46 years was a big old tub. But it didn’t do what this tub does. I feel good after I get out of it. My friends would ask why did I buy something this expensive and I say that cars are expensive too. I didn’t buy the car, I bought a tub. It gives your property an upgrade.

We had a good experience with Safe Step all the way through the sales person to the installation. We made an appointment with them, sat down, went over a video and discussed what the product was. I already knew I wanted a tub and it didn't take too much to twist my arm to buy one. I like the door entrance to the tub so we went with them.

The salesman came by our house and he stayed in the house for an hour and talked to us. He had the display models within the back of his car. He was a nice guy. Then, the installation went fine. They said they were gonna be there and got it done. A lot of other contractors would have come in and said that if I have a problem with the flooring area and they gotta get somebody to come in and fix that or charge me $1000 to fix that. It was a good job. But we got to call the salesman to come out and check because I'm having a minor problem with it. It doesn't turn off all the time. Overall, it seems like a nice tub and we like it that it's safe to walk into.

Quinn from Safe Step is a nice guy. He's done a good job. If I have any questions, I got Quinn's number or I can get in touch with somebody. I got some phone numbers I can call if I have a problem. I'm enjoying my Safe Step tub. I'm handicapped and I can take my leg off and get in and out of the tub okay. And I'm using more of the feet jet and the calf jets where it goes to my leg being gone and I think it does a lot of good for it. I see a difference in my prosthesis being a little more comfortable. I use it every morning about 30 minutes.

My husband needed a tub and when I was shown the Safe Step, I decided this was it. The salesman was very good and told me everything about the tub, how and where it was made. I felt like it was the tub I needed. He came and looked at the bathroom. He drew a picture of the bathroom and that's all they needed. The installation team did wonderfully as well. They came in and went in the bathroom, and before I knew it, they were through with the whole thing. They called me in and showed me how the tub works and how to use it. The installation didn't take long at all. I love the whole tub and it feels so good when I get in it. Also, my husband feels a little better after he takes his bath. The water jets are great too. I just wish the tub gets filled up a little faster.

We like the features of the Safe Step walk-in bathtub for my husband's health. Everything was fine and the installation was very professional. The installers were wonderful. My husband uses the tub all the time. It’s helped with his arthritis. He likes the jets, especially the ones for the feet. It is beneficial to his health because his feet hurt all the time. I've used it twice, but I don't have the patience because it takes too long to fill up. When you get in the tub, make sure you have your shampoo, soap and all the supplies. Once that thing fills up, it's hell to pay to get out, to go and get whatever you didn't bring. Overall, my experience has been excellent. I have no complaints whatsoever.

Safe Step's rep visited and explained what their product is and compared it with some other products. In his discussion, he had a little video and he did a good job explaining what he had. Purchasing from them finally came down to price for the same quality. The installation was flawless and everything went fine. I use the water pressure and I like the water vibration or flow especially on my legs. Everything's going fine so far.

We were looking for something that would be a little safer for my husband because his mobility is limited. Safe Step did a beautiful job installing the tub. It's a nice tub and cleans up really nice. But we wish that we didn't had all of those bells and whistles because he hasn’t used them. They’re too challenging and intimidating for him. It’s too much for a person who has any kind of dementia because they’re afraid of it. If you’re going to recommend it to a person under those circumstances, it should be more simple. I would’ve just gotten the seat warmer and the MicroSoothe. And I would've purchased a more stripped down model for him because he’s only gonna shower in it. So far, he’s taken one bath and it was very scary for him.

It was nice with the Safe Step salesperson and the installation of the tub was beautiful. The person who installed it was very nice and he cleaned up good after himself. I’ve noticed changes since using the tub like my legs becoming better. The jets are nice too. I’d be glad to recommend Safe Step to someone else.

The way that they found us and contacted us was an interesting marketing. I was searching the internet for walk-in tubs and I got a pop-up that said, “Check prices on walk-in tubs”. I entered my information in a form and all of a sudden I have a call from Safe Step Walk-In Tubs. They called within 30 seconds of me filling that out. The sales guy came out and he was pretty persuasive. I kidded him when he came in and told him if he brought a sample, and he did. He brought it out of the truck so we could sit in it and see if it was comfortable. He was very knowledgeable. He looked at what our system was for hot water.

My wife had fallen out of the soaking tub that we had in our master bedroom bath so I decided we weren't going to do that again. I was looking and saw Safe Step Walk-in Tubs’ ad in a magazine and had the people come out and demonstrate it then bought it. The sales representative was very good. The video demonstration that he put on was very helpful and informative. They did exactly what they said they were going to do. They came out and in one day, had it installed and ready to go, and I'm very happy with it. Installation was great. They demonstrated it and everything was working well. They were here for four hours. But when they left, everything was cleaned up. I like the iteration and the bubbles. I guess that’s what the wife likes too. With the little bit of time we used it, we did like it. We were very happy with it.

We were considering getting a walk-in tub and my husband’s son mentioned Safe Step. Then I looked at TV ads and I had two there in mind, the American Standard and Safe Step. I called Safe Step first and then they came right away to the house, showed us all about it and gave us all the information. The ones that came to the house were wonderful. The team that did the install removed our old tub, then installed the new one and they took everything away. They were very clean and efficient, so we were very happy about that part. My husband and I have been using it a couple of times a week and my favorite feature are the jets. We’re very satisfied with it and we talk to our friends about it. They find it quite pricey.

I liked the features of the Safe Step walk-in tub and they gave AARP members $2,000 off on it at that time. Also, the Safe Step sales reps gave us a hardship discount because of all the things that were wrong with us. Everyone that I spoke to gave solid information and the guys who put it in did a great job. They cleaned up every bit of scrap and took it off with the bathtub. We don't find many people that will do that. It was also a plus that they could speak English, unlike those who set up our mattress who we had trouble with. We're enjoying the tub and I like everything about it. I like the massager for my feet because I'm 78 and I have problems with my feet and back. I would recommend it.

I got a Safe Step Walk-in tub because I can't get up in our old bathtub. The sales representative was wonderful and nice, explained everything to us, and took time. The installation went wonderful and the installer didn't take very much time. They got in, did the job and got out. I like being able to sit down and get my whole body down in the tub and wash and being able to get out. Also, I like the jet and the micro-bubbles as they're helping my legs since my left leg has edema in it from losing my Lymph nodes from cancer. I also got red from the edema and it's calming down. The tub is wonderful and I'm thrilled to have it.

They did a good job installing the tub. It looks nice, but it doesn't serve its purpose. It will wash your back, even your lower bottom, but that's about it. It's a walk-in tub but I can't get around too good. A walk-in shower with a sprayer would have done just the same job. I have a problem getting in the door because it's too small. I'm not real happy with it because it's not even big enough for me to get inside of it. I weigh about 246 pounds and that tub is really small for a guy that size. Also, to get the water up on my shoulders, I'd have to have the tub running over because there's no room to sit down on it deeper. I paid $11,000 for it and all they wanted to do was make money. They were trying to push to sell it and didn't even tell me about the different sizes.

We interviewed three different companies and the other two companies were interested in talking about us and the Safe Step salesman was interested in talking about the tub. He was very specific on everything and he was a good salesman. He spent four hours with us and 90% of the time he was talking about the riches of the tub and how well it's manufactured. The installation team was a really good and very professional crew. They did their job and told us what they were doing. We love the shelf that they built around it for us because we have a bigger area. We love being able to just walk into it instead of climbing into a bathtub and then we have to climb out.

My mother has Alzheimer's and is going to be 93 in a couple of months. At that point in her progression of the disease she was still able to get into the shower. And then she just wouldn't do it at all because she had kept falling and we didn't know that. I've been hearing about Safe Step Walk-in Tubs for years. We bought from them because it's American made and my mother loves it. She loves to get down and immerse in it and be able to wash. It's just soothing and filling for her. She's not afraid to get in it and that she's going to fall. It's amazing. I am not having any trouble getting her in the tub now so it's great.

The salesman from Safe Step was very informative and up front which is all I ever look for when it comes to me buying anything. The installation team came and did everything in under the time that they were supposed to. They were in and out in about two hours’ time. They also explained everything and were very professional. The overall aspect of the Safe Step tub is nice. However, the lights don't turn off when I turn off the power. They are separate from the power panel. Also, there's not enough aromatherapy released on there.

My walk-in tub from Safe Step looks nice! I couldn't get in and out of a regular bathtub and I saw on TV that I could do that with Safe Step's tub. The interactions with their sales representative were fine. Then, the installers came out and put the tub in. All in all, I like the way it looks. It’s also quite nice to have the jets. It's easy to get in and out of it as well. I’ve always been a tub person and I like the fact that I'm able to take a bath in the Safe Step tub.

I've seen Safe Step Walk-in Tubs in the AARP magazine and I wanted all the features including the door seals and no leak. I also have a lot of health issues and Safe Step seemed like everything that my husband and I needed. The sales representative was very informative and also brought a sample out in advance. We actually got to walk out there and see it, sit in it, and she told us everything about it. She was very upfront and honest with us and even went in and told us what gallon of water we had. The installation team was on time, very courteous, professional and super nice. They made sure they didn't mess up anything, did everything in a timely manner, and did a super job. They were super neat and cleaned up every little thing such that one never knew they were there.

I stumbled a few times getting in and out of the bathtub. Safe Step tub had a door that I can go in, and that's the first appeal it had. I reached out to them to get that set up. The sales representative was great and we had a good time. The installation team did a great job as well. I like the jets and it's good. I was having cramps in my calf and legs and now I haven't had any since I started using the tub with those jets. I have arthritic feet and I think it helps my feet too. Then the installers said they were gonna send me a little more information or some papers and the stuff that they put in the water to make it smell good but they never did that. The guy that I bought the tub from came by and left me little bottles of stuff. I was looking for something that I could put down in a certain place in the tub and it didn’t come. Then the caulking has come loose and the back of the tub has pulled up a little bit about seven inches where it's at on the wall.

My relative has a Safe Step Walk-in tub and I purchased from them too. I had a couple of appointments with another company, but they did not follow through on it. Safe Step was much more receptive in terms of returning the call and setting up an appointment. Their sales rep was very nice, very cordial, and knowledgeable. His responses to our questions were on point and adequate as to what we were asking. He worked with us on pricing and he also followed through on everything that he said he would do. The installers were fine too and one of them explained what they were doing, called us in between steps as to what they were doing and how they were going to go about doing it, and they cleaned up as well.

My initial inquiry was answered very promptly and the representative who came to my home was on time, knowledgeable and pleasant. In spite of very bad weather, the installers were timely, efficient and friendly. They were careful and tidy and the job was completed in less than two days. The tub itself is beautiful and does everything I expected. We had one minor problem with the drain plug but the installer called back promptly and sorted it out. He even gave us his cell number to call if we had any other problems. A well-run company with an excellent product.

We are extremely satisfied with whole experience from the salesman to the installer, who explained everything in detail and answered all our questions. He said he and his partner would be in and out in one day with old shower out and new tub in, that included removing a small wall, and they were... All done by 5:00. They left everything clean and as they had found it. Plus the big bonus is the tub itself. We ordered the larger of the two and it accommodates us perfectly. I was concerned about losing our shower but need not have been. They attached a holder for the handheld shower wand. We attached a track shower curtain rod. I now have a perfect shower whenever I want and it has plenty of room. By replacing a walk-in shower we actually opened the room up and it feels roomier. Not to forget that the whirlpool tub itself is glorious.

I couldn't step up over in a tub so I bought the Safe Step Walk-In Tub. I like the features which have helped me some. My interaction with the sales rep went fine and the installation crew cleaned up everything and put everything back where they took them from. They were very nice and did very good. I will recommend it.

My husband had changed all the steps getting in and out of our house so that I could manage them. Now the steps were no more than seven inches. But it was even getting to the point where I couldn’t make that, so I knew I had to have a really low threshold. I then started researching walk-in tubs, reading and watching every ad. When I saw an ad for Safe Step, I liked the fact that their tub had such a low threshold, because some of what other companies offer are really high, and I knew that I would not be able to get into it any better than I could get in a regular bath tub. Safe Step's was the lowest one I could find. So I called their number, and the representative who came explained everything so thoroughly, answered every question we had, and really was super informative. We then decided to get the tub.

We went for a Safe Step walk-in tub for my 89-year-old father whom I have custody of mostly because of their salesman. I couldn’t believe the installers installed it in three hours or less. My contractor had done a lot of the prep work for it but they were in and out in no time and did a great job. The tub has a heated seat and the jets are good.

I chose Safe Step as they sounded like they had a lot going on. The sales rep was professional and the tub delivered what they said it's going to deliver. However, I get tired waiting for it to fill. I had to install a new water heater because it took more hot water than a 40-gallon one so I went up to a 50-gallon one. That was the expense I wasn't expecting, but it's okay. I like the jets and heated seat of the tub and it feels better when I take a bath in it.

I looked Safe Step Walk-In Tubs up on the internet after I saw it in a magazine and it said $1,500 off especially if you’re a veteran, so we called. This lady came and talked to us about getting one. She let us go in her truck and sit down in the tub. She was nice and a good salesperson. My husband is a veteran so he got the discount. We really enjoy our tub and I'm telling everybody about it. I like the jets on my legs, feet, and back. I don't have a lot of aches but it helps me feel better all over.

My husband saw the commercial of Safe Step Walk-in Tubs on TV and got the notion that we were at the point where both of us needed it, so we decided to go with Safe-Step. Their sales team was very informative and their installation crew cleaned up and got it all done in one day (I didn’t even have to sweep the bathroom!). I really like it. So far, I've only been able to take a bath, get in, get out and wash my hair in it. But I’m real pleased with it and hoping in the future I’ll get to soak and enjoy it.

I was looking for something that would be suitable for my mother who is in her 80s. Safe Step was the first company that I contacted and I liked that they were in Nashville which is close to South Central Kentucky where we live. The people that I dealt with on the telephone and the people who came to our home were very nice and they explained everything very well. They did a really nice job and I was very pleased.

I went with Safe Step because of the cost, but the biggest sales factor was when Ted, their sales rep, came to the house with a tub. Not many people bring tubs to people's house for them to sit in and look at and actually make a decision about. Ted was wonderful, very nice and very thorough in the explanation of it. I'm disabled. I have arthritis in just about every joint of my body and my entire spine. I initially wasn't going to buy the tub because our budget is rather tight. But I was convinced that I absolutely needed it and it was worth the investment.

The Safe Step sales rep came in and made measurements. He said he had one and he told us some of the advantages of having it. I love the jets, they hit every spot. On other hand, the tub is a little bit smaller than I thought it was but it works good. Also, it uses so much water until you can't afford to take baths every night. So, I take my regular baths and then about once a week, I get in the big tub. Other than that, I'm totally satisfied and I had recommended it to my sister.

I've known about Safe Step for an awful long time. But I've had a lot of troubles with my back in recent months and that's when I sort of got interested in it. The installation team was great and I'm satisfied with the tub. It's beautiful, I enjoy it and it's made a lot of difference to me. Now I don't have to break my back taking a bath or shower. It's comfortable and when I have a bath there are less aches and pains. It didn't make the rest of them go away.

I liked the fact that Safe Step was American-made and that was important to me. The sales response was pretty quick and the representative seemed knowledgeable and whatever she didn't know, she found out. Then, the installation team came and we discussed how the installation was gonna be done. I was a little concerned about it because I'm an engineer and I just worry about things like whether it's gonna fit. But we made something work out and it came out all right. I generally use the tub at night and after I use it, I'm more relaxed. My favorite feature is probably the foot jets. I'm happy with it and I would recommend it.

The rep that I dealt with was nothing but lies!!! He told me because of the holidays my paperwork wasn't going to be turned in ‘til after the 1st of the year. This was after 5pm on Dec. 29th. Here nor there I still had 3 days to cancel my order which by the way was a fully stocked tub with all the bells and whistles for $11,400.00. I was going to finance a portion of the amount so he asked me for my social security number to get approved. The next thing I know (after I canceled within the time limit) not only did they try to cash the $1000.00 deposit check, they opened a credit card without my permission, with a credit limit of $1000.00 over the amount I was going to finance and an interest rate of 26.99%!

Safe Step is made in the USA and their corporate office is in Nashville that's why I bought from them. Our tub was installed the first part of December. In one day, the installers brought the tub in and installed it after they took my old Jacuzzi tub out. They had to reroute my plumbing to get it in the position that it needed to be for my husband because he had a stroke and his strong side is on his right so they had to reverse the plumbing. The installers were professional and cleaned up after themselves. They did a very neat job and I was happy with the installation.

I've known about Safe Step for quite some time but kept putting it off. I got to a point where I had to have a bath lady to come and give my husband a bath. I felt we needed a tub so that's when we decided we're going to buy one. We had our Safe Step walk-in tub installed the day before the Christmas. I took a bath and then it wouldn’t work anymore so the techs came out yesterday and got it fixed. I love it and so does my husband. It's the very thing for us and we should have gotten one years ago. It's relaxing and I love lying down and it lifts the bubbles and the lights go. I stay in there for 40 minutes the first time I was in there. I've got arthritis and the jets hit it and it relaxes me. All in all, it's been wonderful.

We had called a couple of other walk-in bathtub companies and didn’t get anywhere near the same response that we got from Safe Step. When we called, a person came over and went through everything with us. Their installation crew was stellar. When they were breaking apart the old tub, a big shard of that tub hit and destroyed the toilet that was there. They replaced it with no ifs or buts. They had to rip apart the door frame during installation but they put it back and I couldn't tell that it was ripped apart.

I saw Safe Step Walk-in Tubs advertisement and I called them. The sales rep was very nice and he really didn’t have to talk us into anything as we had already decided to get the tub. He gave us all the information we needed and he arranged it. We were very satisfied with it. The installers were very efficient, however, we noticed several days later that there was a little damage in the living room which was my office. With Safe Step, it's like taking a bath, except it's nicer. I haven't been able to take a bath for many years and it was very nice to be able to take one again.

The Safe Step salesman was superb and the installation crew was absolutely excellent. I'm also liking my tub very much. It has what they call microbubbles which has negatively charged ions and when women put these creams on it's supposed to remove the outer layer of the skin with obviously a chemical process. I like the bubbles and so forth but they weren't as hard as I was hoping. I wish they were harder and the force from the jets are stronger. Since I used the tub, there's a little bit more spry in me. Nonetheless, I would be happy to help promote Safe Step.

I found it difficult to get in a tub after my back surgery. My husband researched the Safe Step Walk-in Tub on the computer and it seemed to be the best one on the market according to the ratings. It was a little pricey but it fit all the criteria for us and I didn't want to go with something inferior. It's there forever too. I called their toll-free number and the lady who came to see us was perfectly great. She did a super good job of explaining everything about the tub and we negotiated some on the price in making the final decision. I was pleased with the rep and we had a good visit.

My husband can't walk and is in a lot of pain and undergoes neuropathy and I wanted to see if Safe Step's tub would help him. I've seen the advertisement and my husband and I felt that he could benefit from it atleast. The sales representative was very nice, informative and went out of his way to try to help us, which I appreciated very much. Installation went fine except that they busted my light in the bathroom. I understand they were working on the wall and floor but I just regret that they didn’t tell me about these. They had to do a lot of extra work installing it and I appreciate that. It took them a lot longer than what I felt, but they got it done and at least they did the best they could. I like all the features of my tub. We use the micro soft and I use the shower quite a bit myself, but we've enjoyed it. When we use the tub, it makes us feel a lot better and reinvigorated.

Safe Step came out and both their presentation and warranty were far stellar than the other company.

The representative of Safe Step was a very experienced person. He was very precise in his presentation and well prepared, too. He convinced me to buy one and I like that Safe Step is made in the United States. I also like that Safe Step has a lifetime warranty. The guys who installed the tub were excellent people and I even invited them to have lunch with me because they were very efficient and the job was done about 5:00 pm.

There was a leak in my Safe Step but the installer took care of that. Also, I couldn’t put the shower curtain up so he had to come back to put it. In addition, the lights are cute but I'll have them changed.

I liked the gentlemen that presented the Safe-Step tub to me. He was awesome, not pushy but explained everything. He worked with us at that time when I had him out. I hadn't received my retirement money so we put my purchase on hold. I told him I would get back with him and he had no problem with that. On the other hand, the installation team was very nice. The gentleman almost went through my floor because when you have a bathtub done, you don’t know that the floor is not any good when they take them out. But they fixed it and it's as good as new and they showed me how to work it. I've used the tub a couple of times. A lot of times, I'll just take the shower. When I've done a lot of work bending over and my back hurts, then that's when I usually go in there and use it. I've enjoyed it and I like the lights and the jets.

Safe Step is a good and reliable company. There are other companies out there but they could never give me estimates. The sales rep of Safe Step was also good. I like the tub, especially when we're going to put a lot of water in it and when it's spraying on my legs and back. It's also a much easier and safer thing to get into, and this tub has been good for my wife, as well. The only disadvantage I see in it is it takes a lot of water to fill it up and our hot water pressure is low, so it takes longer to take baths but that doesn’t bother me too much.

My dad who's an elderly person thought it was a great idea to get a Safe Step bathtub so we had them come out. The rep was wonderful, told us everything we needed to know and gave us all the options that were available. The installers who came out did a great job but since that time, both mom and dad have had buyers' remorse a little bit. They're not real happy with the function of the product but not the product itself. The fact that my dad can't stand there and take a shower like he used to downstairs is a little discomforting. And my mom actually hasn't even used it yet which is disconcerting to me.

I went to visit my mom in her retirement home and she had an arthritis magazine where there was an advertisement about Safe Step Walk-in Tubs. I told her I would check it out and so I called Safe-Step and got some more information. The sales rep was very professional and courteous. When the installers came, they were top notch and told me what they were going to be doing and how it's coming along. Came in here with a vacuum cleaner and they went all out. I can see whoever hired them for the company, they got some good people there.

My health is dwindling and I have fallen several times. And once I got a good-sized goose egg when I landed on the head. When I saw Safe Step tub from an infomercial kind of thing one day I said to my husband that it's something we have to have. The person who showed us how to use the thing was a wonderful person to be with. Then we wanted to get something for my husband too because he's quite a bit larger than me and they were willing to help us to do that. Everybody gave us a really good experience with everything.

I already owned a bathtub in my house in West Virginia but this Safe Step is better. I went with Safe Step because of the framework that was underneath it, how stable it was, and the way it was built. It is larger and when I fill it with water, I almost float around. My favorite feature is the warming seat. I am definitely more relaxed because previously, I was stumbling and falling in the tub/shower combination. My other tub was unusually high and I'm 72. I had a hard time getting out and I almost fell several times.

We had a very good experience with our Safe Step sales rep. He was very knowledgeable and addressed our concerns. He also was considerate about letting us discuss when we were making the decision whether or not to purchase the tub. We also spoke with a sales rep from another company and both of them exerted pressure on us to buy their product. But we actually got to see the Safe Step tub and ended up buying it. Also, the installation crew was great.

I read about Safe Step in the AARP catalog and they're the only walk-in tub provider that I have seen advertised. I like the jets of the tub where the bubbles come out. Their sales person seemed very nice and the installation was very professional.

I was going through the telephone book to see if I could find somebody that could give me a good answer on how my wife could get into the tub that we have because it was a little too high. The guy that I talked to from Safe Step was a real nice guy then I noticed a salesman knocking on my door the next day. The sales rep wasn't pushy and let my wife and I make up our own minds. We bought a Safe Step tub and the installation team did a really good job installing it. They cleaned up after themselves and didn't make a mess. I couldn't ask for a better two guys to come over.

Safe Step Walk-in Tubs looked more appealing than other walk-in bathtub companies. Their sales rep was very informative and explained pricing and the use of the tub very well. The installers were excellent too. My wife has been able to use the tub and she seems to like it real well. She's probably more secure in it than she was in the shower. She has trouble with balance and walking and this is much better for her.

The rep from Safe Step came and showed the safety things and warranties about the product. He was very good, professional and not pushy. It’s also amazing how clean and professional the installation crew was. They took pains to ensure that it was put in correctly. For the product, I like the different colored lights that come on. The jets are very nice and looks wonderful. My wife has been having a lot of trouble with arthritis and tendonitis in her feet and she has seen a difference in that. Everything has been good. I talked to some of my neighbors and several people are interested in it, but so far have not committed.

Elsie has problems getting on tubs to take a bath or shower. She couldn't step over so we liked the low step in of the Safe Step tub. She also can't stand the whole time and it's got a nice heated seat so it all worked out for her. The sales rep was friendly and the installation crew was good. However, they left a big hole under the walk-in tub that they didn't do anything with and we're disappointed about that. A friend of ours at church was the one that found it and animals could have come up in there. Elsie also caught the cold air coming in from that hole and it should have gotten plugged. We had the plywood to go under it to cover it up and if they have said something, we could have had it done right then. But other than that, things are all right. Rodger likes the whole works of the tub and we both feel great when we get in and get out of it.

I kind of needed something because I have bad knees and can't get hip surgery right now. I had someone else come and they were really pricey. Then I saw Safe Step and had them come too. It was still pricey but I could deal with the payments. The sales rep was very friendly and very good. He went over everything and answered my questions too. The installers did a good job as well. I like the tub. However, I called a day after I got it installed last month because I don't like that I get cold air blowing in on that crack around the two places that I get in to work on it. I have never have been called back on it, but I would recommend them.

My husband has trouble walking and neither of us could take a bath because we couldn't lift our legs up high enough to get in the bathtub. I was looking at literature I got in the mail where they were talking about people that are aged and what they could get with the Safe Step. I had fallen before and at my age, I was afraid that I would break something and would have to go to the nursing home, which I did not want to do.

We looked at a couple of other companies to get information and had another salesperson at the house and evaluated their product. But we opted for Safe Step because we felt they had better quality and pricing. The sales representative was excellent and the installers who came out were very good. We have whatever they all offered as standard features of the bathtub. We like its utility and the safety it brings. It seems to serve its purpose and what it's advertised for. However, we use the shower often and we seem to have a little problem once in a while keeping the shower water inside. I find it difficult to understand how the water doesn't roll out on the floor inside but it appears like it's tapered a little bit. I can't feel it or anything and I'm worried about the shower hose coming from inside the tub and that some of the water's not going back in there. But I'm ready to recommend them anywhere and I already have.

A Safe Step salesman came in our house and explained their program. He showed us a video of how everything works, what we can do to the walk-in bathtub, and talked to us about aromatherapy and the different types of oils we can put in it. He was a great salesman and he really sold me. My wife and I were torn whether or not we wanted to get it because of the price, but he was able to work out some deals since I'm a disabled veteran. They also have a lifetime warranty on it and they're here in San Antonio so it's not a problem getting someone to come in and do some type of maintenance if needed. Then, one of the installation guys came in the morning while his partner came in at about mid-noon and it took them about six hours to complete the job. They cleaned up, showed me exactly how to work all the knobs and controls, and filled it up with water to make sure that it was tight and no leaks.