Safe Step Walk-In Tub Reviews

I am disabled. I lost the use of my legs in May, and I thought Safe Step would be a better deal than me having a regular tub, and then having one of those chairs put in it. I was so excited about getting it, where I could take a shower every other day, which would help my situation. But I’m afraid to use it because I have trouble getting in and I can’t get out. The first time I used that, it took me 10 minutes to be able to get in. I got in it, but I could not close the door. Because the door opens in, and with my legs being no-feeling, and I can’t move them right. Finally, I stood up and we finally figured a way to shut the door. The first time it happened, it was ungodly. I couldn't call my son to help me get out of this bathtub. It was very nerve-wracking and I was not happy with it. But the shower itself was fabulous. I loved it.

Safe Step installed a walk-in tub for me. They had to widen the door a little bit so they could get the tub in. Also, the plumbing was coming in and it was the wrong way. It needed to come from the reverse end on it. They had to do that. The crew did the job in less than a day. They did an excellent job. I enjoy the walk-in tub very much. But there was one thing about the shower curtain. It hangs out by the tub and if you’re taking a shower, your water is gonna go outside the tub. Also, Safe Step needs to tell the customer that they're gonna have to put in a bigger hot water heater. I had a 45-gallon hot water heater and it filled it up about three quarters of the way. I had to put a new 80-gallon hot water heater in.

Safe Step put a tub in for me, and the installation crew did a good job and cleaned up the floor. However, they had to cut the old tub out and it got dust all over everything, and I had to clean it up. Other than that, they did all right. Also, the drain plug is leaking and the remote doesn't work. I've been trying to get somebody to fix it. Mike came out and put a new stopper in, but it still leaks. I'm waiting for him to come and do something about it. He was supposed to come back last weekend but he didn’t make it. I also didn’t have enough hot water and he didn’t tell me that my water heater wasn't big enough, so I got a booster put on to where it produces more. But I still haven't used the tub that much because there's a leakage and the remote isn't working. I could get along without that, but I paid for it. My overall experience has not been very good because they haven't fixed what's wrong with the tub.

I was inquiring about tubs and went on the internet, and we decided on Safe Step. Their tub had all the features on it that I would like to have, and the others that I had looked at didn’t have all those features. It also had a high rating. The sales rep was very informative. He gave us the rundown of what was on the tub, what each feature did, whether or not it was good for your health and what you could do. He represented the tub very well. The installers were real nice too. There were two gentlemen that came out and they were real friendly. Since we bought the tub, I've used it three times a week and I've enjoyed using it.

The sales rep explained all the options of the Safe Step tub and the experience when you take a bath in it. He said that they delivered one to a health facility place for them to take a bath in and a lot of them enjoyed it. When the installer of the tub called me, he let me know what time he was gonna be there. He was late, but he called and let me know he was gonna be late. He came and explained what he was gonna do and how he was gonna do it. He also noticed something that was off in my plumbing and he took care of it, so he wouldn’t have to come back to me to repair all he had to put in the tub. He knew what he was doing and they repaired everything to my liking before they left and made sure that I was satisfied before I signed anything. He filled the tub all the way up with water to see if there were any leaks in it. It was all done in one day and he sounded like he was professional with it.

My wife is sick and needs a place to shower and bath. I couldn't get her in and out of the standard tub so we decided it was time to get a walk-in tub. My wife sat there when Safe Step installed the tub. I wrote them a check and they went on back to their business. My wife enjoys the new tub and is happy to have a bath.

I love Safe Step Walk-In Tubs. It had the shower, which is my favorite. The sales rep explained everything to us and he did a good job. And the installers were all very nice.

We bought a walk-in tub from Safe Step. The shower made us do it. The sales representatives we dealt with were wonderful. They were very considerate and explicit in their comments about what we were getting. Then, the people who came out to install the unit went step-by-step. They said that they didn't find any problems and that it was gonna be fine. They also talked to us a couple of times about how the whole thing was going before the installation was completed and did a great demonstration. While the shower's price is horrible - it's expensive and is taking all of our savings - we are super satisfied with it.

I liked all the styles of Safe Step that I had seen. I decided to purchase from them and their salesman was already. My wife said their installers did a great job and they were really friendly and nice. Everything has been working great thus far.

My son's girlfriend's daddy has a Safe Step walk-in tub and he recommended it. The reps explained the product very well. The installers handled every small problem. Their professionalism and the quality of their work were top-notch. Plus, they left the place spotless. I had to add a water heater though. I didn't have enough hot water to accommodate the size of the tub. The tub is all-inclusive and has every feature you could imagine. I've used the tub twice, but I had to go to the hospital and I'm looking forward to getting home and using it.

I saw SafeStep's ads in the paper and I decided to purchase from them because of that. I was also having a problem getting out of my old tub. Their sales rep was very nice and very personable. He impressed me as being somebody who had authority in person and he was knowledgeable of the product. He also explained everything to me. The installers who came out were excellent as well and I had no problem with them at all. They went about their business and I moved out of the way. But it took a little longer because of my floor. They had a little problem with it and they had to come back the next morning and finish up, which they did. So far, I like everything about my new tub. It's nice and it holds a lot of water. I'm satisfied and happy with my experience, too. I have also recommended SafeStep to a couple of people.

I like organization and don’t like helter-skelter things. So the fact that Safe Step was so organized and the gentleman who presented the tub to us was knowledgeable got me to choose them. I could tell their rep was behind his product 100%. Then, there were two men who did the installation. They were very busy doing what they’re supposed to be doing and knew exactly what to do. They were very polite and friendly. Plus, they cleaned up their mess which made me feel good.

It was a good decision to get a Safe Step walk-in tub. My wife needed the tub badly and it has really helped her a lot. The installation team did a good job. They didn't even take time to eat and they just kept on working until they got it done. I like all of the features of the tub. I would recommend Safe Step to anybody else.

I was having difficulty getting out of my own tub. Also, I hate showers which are like work to me. I cannot relax. Then, I read Safe Step’s ad in a magazine and which was an offer through ARP, so I thought of getting the tub. I also got the okay from the management in the retirement community we live in to have the tub put in. Then I called Safe Step. They had a good salesman. Also, the installation was very well done. My husband and son were here to watch. The installation was done by about 3:00 o’clock and the installers left no mess.

We were looking for a walk-in tub for my wife’s sister Tammy who lives with us. She has Down Syndrome and weighs well over 200 pounds so it’s hard for my 67 year old wife to get her in and out of a tub. The installers did the installation in eight hours and it went well. My wife and Tammy seem to enjoy the tub quite a bit.

I love my Safe Step walk-in tub. I liked that all of the parts and everything about it is made here in the USA. The sales rep was very nice and very pleasant. The installation team was all very pleasant and did an excellent job too. I have arthritis in the back, and it helps with that and the restless legs syndrome. After I've taken my massage bath and all of it, I'm just more relaxed. My back doesn't hurt as bad, and I stand up a little straighter when I walk. I love the jet massage too.

I had been researching other tubs for a number of years for my wife's arthritis. She takes medication for the arthritis which is not as relieving, and we were looking to get something for pain relief and relaxation. From all my research, including talking with a therapist and other medical professionals, the therapy tub seems to be the way to go for relief from such things as arthritis.

Safe Step is American made and we liked how their product looked by the advertisement and what we saw of it. They did the shower and tub combo for us. They were very professional and they did a nice job. We were pleased with the installers and they did the installation very well. We enjoy the tub and we like the jets and the colored lights. I do a lot of heavy work, and it is relaxing to sit down in the tub with the jets on.

I had a perfect salesman from Safe Step. Bill, the guy that come and talk to me and put on his display, did a excellent job. I knew I wanted one before he even went through his three-hour pitch, but it was great. I bought it right off the bat. I had seen the tub, I liked it, and I needed it. My wife's 70 and I'm turning 65. Down the road, it could even be more beneficial.

We searched walk-in bathtub companies up on the internet and saw that Safe Step was the safest. Their sales rep was good with the way he explained things and made us understand each thing. The installers were all nice and didn't bother us at all. They put in the tub for about three hours. I like the whole thing about the tub including the seating plus the air pressure, jets and flows I get when I was in there. Safe Step was the very best that we got.

Safe Step offered me a shower with the walk-in tub. When the sales rep came over and talked to me, it worked out well. He explained everything and answered my questions. So, I went with Safe Step. The installers took half a day to do the installation and they did a good job. My tub was installed two months ago and I have used it twice, but I haven't had a chance to use it a lot. I can't get to fill it all the way up and cold water comes out. My hot water heater may not be big enough and I might have to get a new one.

We enjoy the tub. It’s very good. My wife likes it and everybody who used it enjoyed it. In fact, I would recommend it. I’ve already told my daughter and she loves it. Safe Step had a fluctuation of sizes and that was why I went with them. Some of the other ones didn’t have that fluctuation. There was also the lifetime guarantee on the mechanisms and parts. That was one of the good factors on Safe Step. The sales rep also answered everything that I asked and was real nice. In fact, she even emailed me a sketch of the unit on the internet. I couldn’t find it and she had it. The installers were real good too. They did a good job on putting the tub together and on cleaning up.

We did research online on several different therapeutic tubs, and after watching an online video on how a Safe Step tub is manufactured, we decided to contact them and have them come out and do a presentation. The sales rep who came to our house was professional and his presentation was very well done. There were three guys who did the installation and they were here for seven hours. The guy leading the installation knew what he was doing. We’re very pleased with our new bathtub.

A Safe Step rep, Ralph, from Easley called me and we had a long conversation at my house. He measured and carried on. However, I have some concerns about the installation and the tub. The tub is two inches wider out into the room than I was told and it made sitting on the toilet extremely difficult. I have two artificial knees and my knees hit the tub and leave bruise marks on my knees. I had a different toilet installed, because I had a bidet on it, to the tune of $2,000 and it’s still rubbing. And all of it is due to the fact that it was measured incorrectly. Also, they broke several things and scarred the wall and carried on.

The Safe Step Walk-in Tubs salesman was super nice and he explained everything to me. I got the tub with the shower and we got a 50 and a 40-gallon heater tied together. That way, we get plenty of hot water. The two boys that came to put the tub in never stopped, not even to eat their lunch. They got it in in about seven hours and everything went perfectly. They even explained how everything worked before they left. My girlfriend uses the tub all the time and she likes it. She got hurt hips and she feels better when she’s in it. Everything the company said, the tub does it.

The wife didn’t want a Safe Step Walk-In tub and said that it’s a waste of money. The sales rep said he wanted it and he was gonna save his money for it. Also, my other neighbor said that they were getting it, too, but haven’t gone forward with that yet. But one of the reasons I got this, was for my mom because she has some veins on her legs, she also has problems with walking, the tub soothes her really good. I also love the walk-in tub. It does what it’s supposed to do. I wish I had it a little earlier than I have it now and I need to find some time to get in there more often. I love the fact, when you get into it, you can relax with the lights that come on. I love that part. Sometimes, I wish it was built so two can get in it because I’m on well water and water sometimes runs the tub a little more than to fill it up if there’s still one individual. But other than that, it’s marvelous.

The sales representative gave us many options and we went with one that he said, for that price, we had to order that day. The only problem was that we took the lesser option and we had a date for the installation but the tub did not arrive to wherever it needed to arrive for Safe Step to deliver it. So Safe Step gave us the fancy-dandy model for the same price. The installers were very good and pleasant as well. We had a tub there already and they had to remove that and put the new one in. It took a few hours and they finished that day.

My stepdad is in a wheelchair. Before he got the transfer chair, they needed to have something that he could step into. Their sales reps seemed to be very nice. The lady that was here was very nice and helpful. The installers were fantastic. Plus, they didn’t mind that we have dogs and have teenage kids in and out. My stepdad likes the walk-in tub. With it, he's a little more independent. He can get in the shower on his own and use the handrails. The shower head that's below can be moved and he enjoys that it can be moved.

There is a jet that is loose. I called Safe Step. I said, “This thing is loose.” They said, “Oh, it’s come out.” I said, "It’s loose. It’s in there. I just can’t regulate it. It won’t stay in place. It’s not out." They said they'd send somebody to fix it. The first thing the guy said when he just stepped out of his truck, “I understand you’ve got a jet that’s out.” I said, "It’s not out. It’s loose." Then somebody else called and he asked what was the problem. And I told him. I also said the water’s not staying warm like promised. “Oh, you gotta do this, this, and this.” I said, “If I do that, I don’t get the jets. All I get are that little bubbly stuff that’s supposed to clean my pores. I’d like to have it warm where I could use the jets." And that was another fib that they told, that it kept the water warm.

The reps who helped me with my Safe Step walk-in tub purchase explained the details of the product. The installers were very nice. The guy knew what he was doing and the others were very friendly. I like the ease of use of the tub and its safety. The tub was expensive but everything else was good.

The Safe Step sales rep was knowledgeable and he took his time answering all of our questions. The installers were very interactive with us and let us know what was going on during the process. I know that they sometimes have to make adjustments to the restroom itself to be able to implement the tub, but all they had to do was take off the door to be able to get it in. It went pretty smooth overall. I like the jets for my back because I've had back surgery. I also like that we have the shower part. I use the dual showerhead at the same time, and I like that 'cause I have the lower one beating on my shoulders while the higher one rinses me. My late husband had medical conditions and the tub was very beneficial to him. My mother-in-law lives across the road and she said he was gonna have her call and get an estimate to get one put in her trailer up the road.

Both of my parents have mobility issues and my mom has a lot of general health issues in general, so this tub would have been a godsend for them. The tub seemed amazing in every aspect except the price. I'm sorry, but no tub is worth $20,000. The sales rep that came out was friendly enough, but was pretty much a car salesman. He was going to do anything he could to sell my parents that tub. They'd have absolutely loved to buy it, but there was no way they could afford it, especially when they had to come up with $1,000-$6,000 right on the spot. Typical salesman style, the tub is this price, but wait, we can get you some discounts (not very much in the grand scheme of things). My dad and I met with the rep while my mom was sleeping, she had just got out of the hospital and was finally able to fall asleep. My dad didn't feel comfortable with forking over that kind of money without talking it over with my mom.

We purchased a walk-in tub from Safe Step. The interactions with the reps were very good. They were professional. We like that we can just walk into the walk-in tub and sit down. We are very well satisfied. We spent a lot of money on it. However, the other day, my caregiver was either putting me in the walk-in tub and the little glass door at the top that slides in cracked off. We called about it and they said they'd send one out to replace it.

I liked Safe Step's shower. I went with them and the sales rep whom I worked with was a really nice guy. The installer was great and the boy who came out took care of us. However, the little piece of plastic goes on the bottom of the glass door has a split in it and it's coming loose. Even so, we're really happy with our Safe Step.

I had knee surgery and it was hard for me to get in and out of a tub. I talked my husband about getting something like a Safe Step walk-in tub so it would make it easy for me to get in and out and take a bath as well as have some water therapy on my knee. The salesman who came told us about the Safe Step product and gave us all the information on it and what it would do.

I liked what Safe Step had and their sales rep explained the details of the tub very well. The installers were friendly and they did the job well. I like getting in and out of the tub very easily.

I would recommend Safe Step. I liked them better than the rest of the walk-in tub companies and Safe Step had the hand-held shower head which others didn't have. I also like the rep who helped us. He was very presentable in his presentation. The installation team was good as well - the way they put the tub in, the way they cleaned up and their attitude while they were here. I enjoy using my tub, sitting out there, and I like its jets too.

The AARP recommended Safe Step Walk-in Tubs so I went with them. The sales representative from Safe Step was efficient and nice and he provided information for me. The installers who came here were very professional. They did a good job and they cleaned up after themselves. I like the whirlpool effect of the tub. Using the tub helps with my aches and pains.

Safe Step's sales reps were very knowledgeable. I liked their product as it had a jacuzzi and a shower in it. The installation went excellently too over four days.

Our interactions with the Safe Step sales rep were very good and the installers were professional. The only thing I had with the sales rep was he didn’t explain about the water heater. The tub he sold us is a bigger size. It's 105 gallons and our hot water tank is only a 40-gallon tank. It doesn’t supply enough hot water for the tub. We can't fill the tub all the way up and we've been using showers mostly. Other than that, I feel safer using our Safe Step walk-in and we like it. I just wish I could use it more often. Now, we got to invest in a new hot water system.

I fell and broke my hip a few months ago. I couldn't get in and out of a regular bathtub and I was using a shower that has been in my house for 20 years. I saw an advertisement for Safe Step Walk-in Tubs and I thought that would be a whole lot easier and a more pleasant experience for me than trying to get in and out of the shower. So, I called Safe Step and asked for more information. I received more information in the mail and I looked at it. And then, a gentleman came to my house and made a presentation. He was very pleasant and informative.

I have a Jacuzzi, and I got in it, but when I got ready to get up, I found it difficult to lift my body weight out of the tub. I thought that, at my age, it wasn’t as safe, so I decided to try Safe Step because of the safety. The salesman was friendly and knowledgeable, although there were some things that he told me that weren’t so. I’ve also discovered a couple of things as a result of interacting with the guys that came to install the tub, that, sometimes, the salesman has never seen an installation and he really doesn’t know what goes on when the tub is being installed and what has to happen in your house to take an old tub out and put in a new tub. The salesman was good and fun, nevertheless.

I like the hydro bubble thing of my Safe Step walk-in tub. I saw the ad of Safe Step and it looked like it was better than other walk-in tub companies. I had a great experience with their sales rep and the guy on the phone was always very nice too. The installation team was great. Josh was the head of it and his helper was Jonathan. They were from the Oklahoma City area. They were very good, polite and cleaned up their mess.

The walk-in tub of Safe Step got all the handy features. It has remote control, and then, the hand bars are in the right places. You can also use your shower wand in the bathtub. It's nice to lay down in a warm tub that takes a lot more water than a regular tub. The salesperson knew how the shower was gonna accommodate. After all, I take a shower more than get in a tub. All in all, the Safe Step walk-in tub is a good idea. It fits all the space and you feel safer because you don't slip. They should advertise it nationwide.

I’m 75 and old enough to start being bothered by aches and pains and I was told that the Safe Step Walk-in tub would work really well on me. I’m quite happy with my interactions with their reps. Everybody was really knowledgeable and nice. The installer who came has been doing installations for 20 years. He was very knowledgeable and picked up his mess well. Safe Step is a little pricey but they do good quality work. An old friend had one too.

We’re very happy with our Safe Step walk-in tub. My knees do not bend so I used to have a hard time getting into the tub. I had a board there to sit in but then I still had to bend my knees to get in. Now, I can just walk into my Safe Step walk-in tub. So it’s easy. It is really expensive though. I don’t think too many people can really afford it. We really can’t afford it either, except that I really need it. The installation took pretty much the whole day. They had two big vans outside and they were in and out, and in and out. When I offered them coffee, they said no. They worked hard and did a good job. It was dusty but they cleaned up and it really looked nice.

I bought a walk-in tub from Safe Step. The rep I worked with was very informative, nice, polite, and considerate. Then, as for the team that installed the unit, they were courteous, prompt, knowledgeable. They also cleaned up after themselves. If I was in any kind of business, I would love to have such a crew to install the tub. Considering that I’ve had to take a knee surgery, the tub relaxes me and I could rest better. The thing that I like the best about it are the relaxing jets.

I purchased a Safe Step walk-in tub for the convenience. I've had back surgeries and getting down out of a tub was not the easiest thing I could do. The salesman answered all my questions and followed through on the demonstration. Then, the people who would install the walk-in tub arrived on time and fixed it up the same day. They explained how everything worked. It took them six hours to take out the old tub and put the new one in. So far, I love where we're sitting in the tub and it sprays on the back of your legs and you put your legs apart the footrest and it sprays on your feet. That's just heavenly. I've told a lot of our friends about Safe Step Walk-In Tubs.

My wife had difficulties getting into a shower and in the bathtubs that we had. I bought a walk in tub from Safe Step and the sales rep was very nice. She offered a lot of information and answered all of our questions. The only problem I had was when the installers got to our house the first time. They didn't have our tub with them and they had somebody else's tub. It took an extra week to bring the right one. Nevertheless, the installation went well. My wife is more secure with our new tub.

NOT HAPPY WITH TUB OR EXPERIENCE--hubby needed a sit-down shower due to his medical issues and we went nearly $20,000 in debt to get one of these, something we could not really afford due to all our other financial debt due to our illnesses. They promised a lot but when it came to actually doing said if it was not in contract they could not do it. The 50 gallon hot water heater only filled 1/2 of tub before running out of hot water. I called and they said they are NOT allowed to even talk about the HWH when giving the sales presentation, which the salesman did. Also the shower unit which comes out of the upper flat surface where the faucets are located, because it is level, the water spills over the edge and onto the floor.

I had SUCH high hopes for this tub. Turns out we just don't have enough hot water to fill it up with hot enough water. We've increased the temp of the water heater to the highest possible. It's been a week and honestly, I wish we'd just gotten a new jetted tub at a much lower cost.

Everybody at Safe Step was nice and polite and were men of their work. They did everything just the way that they said they would and got the installation done in half the time. They said it would take a whole day but they did it in about five hours. And I’m loving the tub to death. It's fantastic and I’m enjoying everything about it. The shower and the bubbles work perfectly and the heated seat works well. It works just like it was advertised.

I saw Safe Step on TV and I was impressed with the shower. The gentleman who came motivated me to buy from them. He was good at his sales job. He was very informative, courteous and polite. I didn’t like that he kept talking and didn’t give you a chance to say much but when I had something to say, he listened and addressed my questions and concerns. So, I was very impressed with him. The Safe Step representatives were awesome, extraordinarily polite and efficient. They were considerate and experts at what they did. They were the best and made me feel good about buying the Safe Step shower. However, you can have the contractors.

I had the Safe Step rep come in and give me an estimate. I liked the way that he presented the tub and it seemed like a good product, so I bought it. He was very personable and knowledgeable, and he went through the whole process. He was very thorough and convinced me that the tub would be a good thing for me to have. Then the installation team did a great job. They were very neat and quick. I had an issue with the shower, and they came out and fixed it. It’s so nice to be able to get in the tub, sit down, and take a bath. It’s very good. It could be a little less pricey, but it makes me feel comfortable and safe. Also, Safe Step has delivered what they said they would deliver.

The Safe Step sales rep that I dealt with was a great guy. It was low pressure and it was a good experience. I had excellent interactions with the installation team. I like the walk-in tub.

My father was diagnosed with cancer, and he passed away right before I got the Safe Step Tub. But my mother has problems too, so I also got a Safe Step walk-in tub for her. The salesman has known my family for a long time and he did mine and my mother’s tub. Also, the installation went well. But the space between my wall and my mother’s wall is different. So I had to put me up a little shower curtain to it so the water wouldn’t always go back there. That might be something that Safe Step would wanna look into where you put another shower curtain that slides around. Other than that, my mom likes it. She gets to sit down on it and she’s using it more than the step-over.

I found Safe Step on the BFW Magazine and went with them because of the recommendation. Also, I knew going by other brand names per se, like Jacuzzi, I would be paying more the name than anything. Safe Step pretty much did everything. They told me right off the bat that they won't paint which was fine. They said they do everything and that was a little bit of a shock to the guy that was doing it because he understood that we were going to go ahead and supply the door, which we weren't told to. So, there was a little confusion there. But they went ahead and did it because of the representative told us that they would. Also, I had to call them back for like a trim work to finish up because we had a tile missing because they had to move the door away. That was something extra that they came in and fixed real quick. They found a solution that worked for both of us.

I thought that going for a Safe Step walk-in tub would be a better deal than having a different bathtub company, but that’s not how it turned out to be. For one thing, Safe Step is way overpriced compared to everybody else. But then there are not enough jets on the tub where you need them. For the money, I wouldn’t have done it if I knew better. Another thing, the people that put it in didn’t do a very good job. When you pay that kind of money for something, it should be a turnkey job. Plus, they left a mess and busted the stool that I had in there. I’ve been around construction, being a plumber for 40 years, and these people are amateurs. The company said they would get somebody back out here but some stuff is already messed up and there’s nothing they can do with it. I’m not impressed with them at all. They need to send me some money back.

We saw the ads from the different bathtub companies, looked them up, and we liked the Safe Step walk-in tub the best. First of all, we chose them for the free shower that we got with it. We liked the fact that the tub drains quickly. We also liked the microbubbles and the light, and we use all of these. But the main thing for me was that it’s safe getting in and out of the tub. The sales rep was great. It was a long day of listening, but we liked him. He was very nice and helpful. He told us everything that we needed to know.

I researched Safe Step Walk-In Tubs on the internet and it looked like they had the most favorable reviews. They had perks that the other ones didn't. We wanted a shower and a walk-in tub, we didn't want just one. And even their lifetime guarantee, is a cool thing. The sales representative from Safe Step was very knowledgeable. Not only did he tell us about the tub, he also told us about the health part of it and what items on the tub would help circulation and our skincare, and gave us some really good tips how to get the best use out of it. We had our tub with a lot of articles in it.

My wife was impressed with the Safe Step advertisement. She has a problem with the hip, so she couldn’t lift her feet up but so high. There was about a four-inch clearance which would work perfectly for her. The sales rep did okay but the install was a problem. The doorframe is not lining up with the wall. It does not fit well where the door closes. There’s a space in it so, you could tell that it’s not designed like that originally to fit the wall. The tub was installed before Christmas and I’ve been calling about every week to get somebody to come.

I got a tub from Safe Step for my wife. My sales rep was good until the unit was put in. I haven't heard from him since. The installation team did everything and it was excellent. The unit works great. The shower curtain is flimsy but overall, I'm very satisfied with my purchase.

We were getting older and it was harder getting in and out of our other tub. We wanted to change and Safe Step was the first one I saw that I thought I would like. Their rep was nice and I liked him. He sat down and explained the tub to us, from top to bottom. The installers were nice as well and they did well. It took them no time to get the installation done. My husband and I like the tub. It has the seat in it, the handrails, the big shower up overhead and the small hand-held shower. Everybody has to try Safe Step.

The commercial sold me so I chose Safe Step over other walk-in tub companies. The representative that came out was very knowledgeable about the equipment. He told me that I might have to get another hot water heater. The guys that came out to do the installation knew a lot about the tub too and presented it to me well. When they came and installed my tub, they said that I wouldn't need another hot water heater, but I do. Right now, I'm not getting the full benefit of the tub because my hot water runs out when my tub gets half full. I might have to get a bigger hot water heater in order for my jets to function. I can't afford a hot water heater right now, but I might get it later on. Other than that, the product is beautiful and I love showing it off. When I invite people over to look at my Safe Step tub, they say that I've done well and the Lord has blessed me, and I say that He sure has.

I first heard about Safe Step Walk-in Tubs on TV I decided they were the right company for me. The installation guys cleaned up after themselves. The tub is alright so far and I feel good about its quality.

A lady came out and talked to us about Safe Step walk-in tubs. She was very nice and informative. And I decided that the tub would help me. The installation didn't take too long and the installers did a good job. They came about 9:00 and they were through by 2:00. My experience was wonderful. And I like the tub's low in-step, and the jets that hit on my back. I have arthritis in my back, and these things really help.

The sales rep came to the house and he was very nice. He seemed to know the product, spoke well, and wasn't pushy. The installation went very smoothly. It was an eight-hour thing that took up most of the day and the installers left at 5:00. The quality of the bathtub that we have is very good.

I researched before and decided I would try Safe Step. There was a little difference in the prices with another company and Safe Step had even more to it at this time than when I first encountered it. We also needed it because we are of old age. Our rep was wonderful and he explained everything. He was on cue on when it would happen, what time, and all that so everything was great. Our tub installation was good too. The installers were on time and did a wonderful job. They explained what was going on and gave me the information on how to operate the walk-in tub. They also cleaned up by themselves what little that was there. They checked everything away, which was great, and I was very happy with it.

I saw Safe Step Walk-in Tubs on TV and in magazines. I got literature in the mail too. There was so much input on it and everyone said it was the number one. I had a wonderful salesman. He was so knowledgeable and kinda working for us. We also got wonderful young men for our installation. You're always a little apprehensive about who's gonna be in your home, but they were courteous, thoughtful and kind. They can come back at any time. There was also an electrician who was older. He got his job done and got out.

I needed a walk-in tub for mobility problems in trying to get in and out of my own tub. My husband saw that Safe Step had a special going on with the shower that was attached. The sales rep who came to our home was friendly and knowledgeable, and he answered all our questions. The installation didn't take as long as I thought it would. I wish the tub doesn't take so long to fill though. It uses a lot of water. Also, we can't get the remote control open to put a new battery, and the battery is already dead. But other than that, I like the bubbles and the jets. And since having the tub, I'm able to get more baths.

When I was purchasing from Safe Step, I dealt with a rep that was very nice. Although he was here quite a while, he did well in telling us all about the walk-in tubs. The installation of the walk-in tub took all day, but the installer didn't do a very good job. We had to have another guy to come in and do a lot of work that he didn’t do. The second guy was able to get everything up to standard but we still got a couple of things on the outside of our tub that keeps falling out. Another thing that I’m not too satisfied is the handle on the tub. They could have made it tighter and put it on the other side where our knees don’t touch it. We gotta be real careful. If our knee touches it, it’ll lift that right up. Other than that, everything seems to be well and I like the tub.

My husband had a bad accident and he couldn't get in and out of the tub by himself, so we were interested in getting a walk-in bathtub. We really liked the product of Safe Step so we went with them. The sales reps who came to our house and talked to us were wonderful. They were very friendly and professional. The installation team got the job done in a timely manner and they did it wonderfully. Everything was good and they cleaned up after themselves. I like all the features that we have in our walk-in tub.

I had a terrible experience with American Standard. Their representative was not honest. She told me that my hot water heater was adequate for the tub but it was not. Also, I live in a complex with 200 units and the water coming to my area is not adequate. If I was to try to fill the tub, it would take 45 minutes. So my water pressure is not good and I cannot use the tub. She’s a very disappointing representative and she should have told me when we signed the contract that I could've changed the water heater and made the necessary arrangements. She also told me that they would have to get a permit to install the electrical. But after the electricians did the job, nobody ever came to inspect whether they had done a satisfactory job. So, I hope I don’t have any problems with that.

I don’t like showers and I would rather sit and take a bath, so I started thinking about a tub. Safe Step Walk-in Tubs sent a lady out and I was impressed with the way she talked and everything sounded good about it. They installed the tub on a Friday and they told me to wait 24 hours to use it, which I did. When they checked it out, there was nothing wrong. It had no leaks. But the Saturday following the day of installation, I got out of the tub and my bath mat and everything around it was soaked. So, I called them and it took them a day to get out here. When they checked it out, they couldn't find anything wrong with it.

My wife has two bad knees and she can't get in and out of a regular tub. I got her a Safe Step tub and this is my second one. I like the guarantees and their reps were good. The installers were able to put the tub in in about six hours and they showed us how to do everything. My wife likes her bath and I like the microbubbles.

The installation of my Safe Step walk-in tub went well. The installers came at around 8:30 and they were done by 3:00. I find the overall quality of the tub to be very good.

I Googled walk-in tubs and had a couple of phone calls. Everybody from Safe Step was polite and courteous, including the gentleman that walked us through everything. The installers were a husband and wife team, and did a great job. They were very helpful and extremely easy to work with. I bought the tub for my parents and they like it. It's great for those who need to use it, for health reason or whatever the case may be. It was a pleasant experience all-around.

The Safe Step rep I dealt with answered everything and I had a beautiful interaction with him. The installation team had a good rapport with my husband, and they cleaned up, and everything went smoothly. Safe Step seemed like a good quality tub. We’re gonna have to get a bigger hot water tank but other than that, the tub works wonderful. I got it for my sister. She has dementia and she can’t really operate everything. So, I thought the Safe Step would help give her some independence. I like the tub a lot. I like its lighting, too.

I liked the representative from Safe Step who came out and talked to me. She was very informative. She showed me options because I was not sure what I was looking for. The installation team walked me through everything. They were nice and they cleaned up the area. It was a good experience. My parents love the tub and they look forward to it every day. They like the jets and the little microscopic bubbles.

I was needing a Safe Step walk-in tub for health reasons. I had problems with the back calf of my leg that was in a bad shape. I knew the tub would be a big investment and if I was gonna do it, I needed to do that time. They offered a lot of discounts. The sales rep I worked with was very good and helpful. Meanwhile, the installers were informative and they took pride in what they did. They also did it as less invasive to the rest of my life. They worked in the bathtub and had to get all the other stuff out and widen the door. In the end, it all worked nicely for me.

The Safe Step sales representatives were great. They were very knowledgeable and it took the people who installed it just around seven to eight hours. It was quick. We got Safe Steps because their tub had the shower and the heated seat included. However, there are things that I don't like about the tub. One, the place where you stay in to take a shower is too narrow. Also, I haven’t figured out how to use the hand wand. I’ve turned every little stick and knobs, but I just can’t figure it out. I wish the door opened out instead of opening in because it is a very tight squeeze and it breaks your legs. I’m not that big, but I hate shutting the thing when I get back in. I really wish the door had an outside opening. I’ve seen advertised things with American Standard and they offer that option.

Our Safe Step rep went by a script. I was sure he was taught to do it, but I wish that we had more information and less of the script. I've sold things in the past, and I've learned that that's not the best way to be a good salesman. We didn't end up finding out about some of the things that we were curious about until later. Then, I had the most horrible experience I've had in a long time with the installation team that came. They were smart aleck. I have an office here in my home, and I have an employee, and both of us were really surprised at some of the smart alecky stuff that went on.

I talked to two or three different companies and then when the Safe Step salesman came out, I enjoyed talking to him. The installers cleaned up while doing what they were doing. They were all real nice and did a good job.

I haven't had the Safe Step walk-in tub that long, but so far, it seems like a good product. It is for my wife who has MS and I would recommend it for anyone who has that type of problem. It really helps my wife a lot with her disability. I went with them as I liked the way that it was advertised. My interaction with their sales reps went well. They had all the needs that I asked them for my wife. The installation team was friendly and they did everything professionally. We like the jets and the light therapy of the tub.

Safe Step Walk-in Tubs has micro bubbles feature that is unique and it seems to help the skin. It took the installation team 10 hours to install the tub. However, we had several issues as the installer reversed the dial from the foot to the back jets. They also banged the wall that I had to have a guy come out for that. And now, we are having problems with the stopper as it doesn’t seem to hold. We tried filling it up and it started leaking and will not hold very well. We have called and it seems to work now and then. I may have to have them come out again and see if they can do something better with it.

I decided that I could try something like the Safe Step walk-in tub because of my age and because of my sciatica and pains. The representative at Safe Step was a nice fellow, but I was misrepresented as to what I was supposed to get versus what I got. I didn't get what I was supposed to get and I’m a little upset about that, and I may start legal action on this. I was negotiating with him for a price on a 51-inch tub and it had all the amenities in there. It had a free shower package and the outside towel on-the-door hanger, as well as a neck pillow. I wanted all of those amenities. However, I changed my mind for the simple reason that I have a tiled-in garden tub, and it is beautiful. That was where the new tub was supposed to go, but I figured that it will ruin all of the tile work. I have a tattered floor tiled down and it is gonna look like a patch-up job, so I figured I don’t wanna ruin that.

Safe Step was the only company that responded to me and they were good. The representatives were very up to snuff. The installation took about six hours and it went well. They did everything they were supposed to do on time. Their tub is relaxing and I use all of its features.

Safe Step Walk-in Tubs has made my bathing experience much better as I'm disabled and I have COPD, arthritis. It helps since I have anxiety attacks as well as with relaxation and joint pains. I got it as the tub is only made in the USA. Their sales reps were extremely helpful. They were very thorough in the explanation of the tub itself and of financial issues. Very personable young men came during installation and they got to work. They were very busy and they seemed to know exactly what they were doing. The work that was done was of excellent quality and I had nothing to complain about when they left.

Safe Step was what we wanted and the walk-in tub keeps my parents safe. It was great when we interacted with their rep and when the installation team came in.

Safe Step tubs appealed to me, and I got my second one. The installation was fine, but I was a little disappointed. The first tub I had was larger because the bathroom was larger. I have a larger bathroom here but I didn’t realize that I was gonna get a smaller tub. If I gained five pounds, I'm not gonna be able to use this new tub. Still, I like the lights in the tub I got though I'm a little leery of the heated seats. Also, I also haven't used my jets yet because when I was filling the tub one day, I only got it three-fourths full, and the water went cold. So, I know I'm gonna have to get a larger water heater. Nevertheless, the tub is definitely relaxing.

Safe-Step's rep was very sincere and he answered all my questions. He did a very nice job. However, there was a confusion with the installation date and the installers were sick and had to cancel. We had three different installation dates and they could have done better. When they showed up to do the installation, the man told me that his regular helper was not available and had a young person with him.

I got a Safe Step walk in tub for my grandson who is partially disabled. He and his mom use it as part of his therapy. It took two days to install the tub because the techs needed to do some electrical work first. Safe Step sent out some electricians who installed what they needed in preparation for the tub installation. A couple of days later, the tub people arrived on scene and did their job in one day.

The representative from Safe Step who presented did very well. Plus, the walk-in tub seemed like it was gonna be more effective for my lady friend for some relief on her joint and muscular pain. During the installation, the team was on top of it and they were right on the ball. They knew what they were doing and took care of it. Having the tub gives some temporary relief to my friend and though it was really expensive, I like that it does not use as much water as a hot tub and it is compact.

Safe Step Walk-in Tubs seemed to fit our needs so we went with them. They did a great job. The initial tub was marred, so they didn’t put that one in. A couple of weeks later we had a clogged drain in our tub, so we had to have that repaired. Then they came out and put the tub in, and they were done in a day. We had wonderful dealings with the sales representatives. Likewise, the installation crew was great and we had no problems with them at all. They were personable and got their work done. I like the rain shower of our new tub. I would definitely tell people get a Safe Step tub.

I wanted a walk-in tub because of my age and I’ve seen the Safe Step tub ad of Terry Bradshaw. Since I sold my house in Pennsylvania, I had a little bit of money, so I figured that it's what I was gonna do - get a walk-in tub. The Safe Step rep was very nice. He also did a good job of explaining everything. The installation team was great as well. They were very polite and kind. They also cleaned up after themselves. It took the installers most of the day to put in the tub, but they did a good job. So far, I like the jets as well as the lighting. Before, my daughter had put a shower, and I was using that because I couldn’t step over the high regular tub. I would not take a shower until she came home from work. But now that I have this bathtub, I can go in any time of the day and sit in there for hours. I’m really happy with my Safe Step tub.

I’ve got bad knees and I was having problems getting in and out of the bathtub. I'd already decided that I was gonna get a Safe Step tub, but the rep was very talkative and he spent too much time talking about it. Still, the crew that came was pretty nice and I was satisfied with the work. I like the bubbles that come up in and around the tub.

I had seen Safe Step's ad in AARP and paid attention to it for the first time after talking with a realtor about us needing a step-in tub. She told us that one of her clients' biggest regrets in having to move into a retirement home was that she had to leave her Safe Step behind. The said realtor thought that a Safe Step tub might be the ideal thing for us. When the gentleman rep came out, he talked about their product and compared it with what we'd been considering. It was more expensive but it also looked like the best thing in terms of construction and ease of construction, as well as the value. We looked at it and it sounded like it was the best way to go. The installation then went well, and I was pleased. My wife enjoys using the tub, but I enjoy the shower part more. The only problem we've had with it is the remote control, which I think got left on and burned out. I called and we got a new one, and it's working fine.

Safe-Step's rep came over one day to talk about their product and we ordered it. However, the trouble with it is that the shower hit the head and the hilt shower is leaking. It leaks all the time. Still, I'm very satisfied and I've liked not having to step over the sides.

We looked at two different companies but we preferred the way the conversation went with Safe Step. My experience in dealing with their people was very positive. Also, the installation went well. They were very cooperative with our scheduling and they just went in and out. The quality of the walk-in tub is good and I like the whole thing.

We just purchased a manufactured home that has one of your tubs already installed. We have the paperwork from the purchase so we know it cost a lot of money. My husband tried it one time and was not impressed at how long it took to fill up and drain out. We will never use this tub and it takes up a lot of space in the master bathroom. I'm wondering if you ever uninstall them?

I was recovering from cancer about a year ago and wanted a tub that wouldn't require my having to sit in a low tub (I didn't have the strength to pull myself out). I called Safe Step and they sent out a very nice man who sat with me for a long time and explained all the features. Of course, they wait until the very end of their "pitch" to bring up price. I told them I just wanted a "Plain Jane" sit down model; no "aromatherapy", or colored lights, extra Jacuzzi, etc. Even then, pared down, my cost was over $12,000. For a TUB. But I was so desperate, I went ahead and agreed to purchase one.

One of the biggest reasons I bought from this company was the salesperson repeatedly saying, "Fills in 4 (minutes), drains in two." He probably mentioned it 10 times with no 'if' or 'unless' attached to that comment. My bath takes at least 12 minutes to fill so I end up sitting in the 'deep end' while it fills to be warm. A heated seat does not help if you're waiting that long for the bath to fill. I called customer service about a separate problem and told her about the fill time problem and the salesperson saying it would fill in 4 minutes. She said she wasn't there so she couldn't verify what he said. I asked her to look up the salesperson on my order and have him call me. No response!!! The salesperson said he only lives half hour away. He could easily come look at it. Disappointing, and frankly embarrassing when family members have been here. There is nothing quick about baths taken here.

Sales reps will not provide technical specifications on hybrid tub that will replace a standard sized bathtub. I need ensure the interior is adequate for 1 person with long legs and another who is oversized. I also wanted to know about the jets, power consumption and hot water tank size typically needed. There are no specs to download I was told and I could set up an in-home consultation. When I stated I do not want someone in my home unless I can first have some technical information they hung up on me or closed the chat box. Stay away - seems like snake oil high pressured sales pitch to rip off the elderly once they get inside your home.

I love the tub, but the Safe Step Company has no customer service period! When I first got the tub, it had a problem. The company would not return my calls. I wrote a demand letter that was reviewed by my attorney and sent it certified mail. I finally got a response and got fixed. Well now I have another warranty issue. I started early October 2018 to get it fixed. I have had 6 cancelled appointments. It finally got fixed, but the repairman broke another part and after 1 bath, the first problem has returned. I am allegedly scheduled for 12/28/18. Not holding my breath. I got the company phone number from the young lady who sets up the appointments. They don't answer the phone. I used their "chat" feature and they "hung up" on me twice. Need I say more. The company has absolutely no integrity. Buy your tub from Costco, Lowe's, Home Depot, anyone else and have your trusted plumber/electrician install it.

I have had tub for 4 years. Have had difficulty with handle closing and opening properly. Called and was told to use a lime remover. I did this and handle is still not working properly. Now I can not open the door to get out. I am overweight, 65 and have arthritis and had to climb out of tub. If I had fallen I could have been seriously injured. I was verbally told when buying this expensive tub I would have a lifetime warranty for the tub. No mention of limited time for labor. Now being told I have to pay for labor if a service representative comes out. I also have problem with the electric circuit blowing and not resetting for days. This is not a product I would recommend for the elderly with no assistance. I wish I had not had this tub installed and is a very expensive product.

We were told our hot water heater was adequate for the tub. Once we started using it, we discovered the hot water runs out before the tub is filled. Today, we found out it takes 100 gallons to fill the tub and most water heaters are 50 gallons. No wonder the hot water runs out! The biggest hot water heater is 75 gallons--still not large enough to heat the tub water. So DON'T BUY unless you enjoy lukewarm baths. Not happy about this at all.

Salesman lied about everything. My phone calls were not returned from company. I had to sue company. The fine print in contract kept consumers from being able to lawsuits. Tub worked fine, but was not worth the aggravation. I had to buy a larger water heater, after salesman said my 40 gallon was sufficient, and more... Lawyer cost more than the $1,000 company offered me to go away. DO NOT BUY FROM SAFE STEP.

I was interested in the Hybrid Tub/Shower by this Co... and being 66, on Social Security, my finances are limited. I specifically wrote in my email NOT TO CALL ME. I specifically asked if they could email me back just a general parameter of the possible costs - lowest to highest. I specifically said if it was over $5,000, that it would be beyond my financial capabilities. I specifically put in a fake phone number, fake city, and a man's name (I'm a woman).

I would never install a Safe Step walk-in tub!!! We are the third owners of the tub which was installed in 2011. Problem is that the lifetime warranty applies to the original owner only and once out of warranty the company is not interested in servicing your tub. The tub is prone to leaking as the seal will deteriorate and the company is not interested in even replacing the seal. We offered to pay for the repairs but were met with "We don't know anyone that would be interested or have the knowledge to repair it". Replacing the whole door was another option but there was no attempt to help us with this. The serviceman simply said it's very expensive to do this. Absolutely horrible customer service!!!

Purchased Safe Step tub May 2018. Caulking of tub substandard after two attempts, I caulked tub myself. Trash was left under tub enclosure. Remote for tub and replacement does not work. Terrible Installation.

No-no Safe Step!!! Safe Step has rushed us to purchase then to install. Since then they have not kept their promises for service that needs to be done. Also the tub is difficult for us because we are oversized and we weren’t informed about that.

The sales rep of Safe Step was very friendly. My bathroom is small and he explained everything to me and made sure I understood all of it. My house is on a slab, so that makes everything difficult. It was a little harder because you can't go underneath to look at anything because there's no basement. The installers had to change the water pipes from one side to the other. But they didn't have any trouble doing that or getting everything in and setting it all up. They were prompt, did a good job, and got it all done in one day. I feel a little better since having the tub. I have rheumatoid arthritis, and I can sit down and soak and it's been nice being able to do that. All I could do before was take a shower and I can't stand up for very long at a time. And the little microbubbles is quite beneficial.

The walk-in tub companies were all pretty much the same but Safe Step had a better cost. We contacted them through Lowe's and they came to our home. They really explained everything about the tub, what it would do and what we could expect from the people installing it. It was all really good. We were very prepared when the installers came and we knew what to expect as far as the tub. The installers were great folks and nice guys too. It also took them a lot less time than we expected. It was all taken care of in one day and it was very quick and easy. My mother-in-law, Felice loves the tub. She really enjoy the bubbles, the little micro milk bath thing, and the jets in the back. And the biggest thing is the fact that she can get in and out without falling. She enjoys a bath, not a shower, so it’s nice that she can do that, get in and out. It keeps her independent.

A gentleman came and gave a presentation on Safe Step's walk-in tubs and that sold us to it. He did a great job. The installers did a good job as well and they were in and out that day, cleaned up, and explained how to use the tub. I usually take showers but when I have a long day, I get in the tub instead and relax.

The Safe Step sales rep was good. We like that the tub was made in America too. However, I felt that my mom was not gonna get the walk-in tub, but the rep called the company and asked if there were any people who had ordered something and couldn’t finish it. There was a lady who gave a downpayment for the tub but then she passed away. He did that for my mom and then she bought it.

About five years ago, Pat Boone advertised Safe Step Walk-in Tubs on TV and my mother wanted one. So I purchased it for her and she enjoyed it. When we had an issue, they resolved it as soon as possible and she never had any other problems with the tub. I trusted the company and I decided to buy from them again recently. The sales rep was a very polite guy and he presented himself very well. He was also very funny and totally into the whole safe tub experience. I enjoyed his presentation and I liked him as a representative.

The competitor was $3,000 to $4,000 higher than Safe Step so we picked the latter. The Safe Step people were great too. They tore out the old section that they needed to, put the tub in and finished it all very nicely. They told me ahead of time that I was gonna have some concrete showing because my old rug went to where the old shower section was and I told them it was no problem. I've even already had a new rug put in. We've had the walk-in tub for a couple of months now and we're pleased with it. We got all the features and our favorite are the air bubbles, the heated seats, the backrest and the headrest. They had also explained to me that when you open the door, sometimes it gets dirty down there and you need to clean it or it leaks. That happened once but I cleaned it and it doesn’t leak anymore so that's good.

Safe Step was recommended by the veterans. My husband is a veteran, so I decided that might be the best one. The sales representative, when they came over, was a very nice guy. He explained everything so that we did not really have many questions. But, he answered any questions we had. The installation team also went fine. They explained what they were gonna do. They even had to do things that had to do with electrical parts. Afterwards, they explained everything to us on how to work it. I like the jets because they really get to my little pain points. Since having the tub, I have been more relaxed and when I do get out and get in at night especially, I'm more relaxed for bed. At that particular time, I have been in a little less pain.

I called up Safe Step and the rep was nice and informative. Also, the installers did a good job. They showed up on time, which is better than usual since most people don't. They also cleaned up after themselves. I'm not able to stand very long and I like that with the tub, I don't have to step over the edges. It's made it easier to take a bath.

We have had the tub for about a month. The tub has been leaking since it was installed. We have had service staff out 4 times. It is now leaking from the shower and the tub itself. The ceiling in the downstairs part of the house is being ruined. The most recent service request was 5 days ago and we can't get a call back. The next step is to have the tub removed and litigate. This tub was $16,000 and has been unusable. Caution, caution, caution when dealing with Safe Step. Apparently, the warranty/guarantee is worthless.

About 30 years ago, I had cancer on my foot. Had a mole that had become malignant. They took it off and then they also took my lymph nodes out of my right side. So I have a lot of swelling and I just turned 81 years old. The doctor told me to start doing something. And then one time, we called and talked to the salesman from Safe Step Walk-in Tubs. He came to the house and we decided to buy the tub. The salesman was a wonderful guy. We like him for all the help. He later proved that the tub would help. The installation team that came did wonderful too. I have never seen anybody work so efficiently and didn’t make a mess. We were shocked at how fast they put it in.

I had difficulty getting into my regular shower and tub, so I called Safe Step and they came out and explained it to me. The jets are good, but I think if the door comes out instead of going in, it would be much comfortable because I have to squeeze in and lift the grills up before I get in and sit down. It’s a little too small but when you look at the space that they put it in, it’s good because it didn’t cover any windows. I'm satisfied with what I got.

My husband has dementia and I got the Safe Step Walk-in tub for him. The sales rep was terrific. But I don't care for the sales tech that they have because they really tried to hide the price upfront when people wanna know what it cost. Because I think they figured out, it'll be a turn off if you're gonna pay 13 to 16 thousand for a tub. It's like buying a car and I think they wanna sell the good points of it and show the value of it before they tell you the price.

I've been seeing Safe Step Walk-in Tubs in magazines for months and when I had a hip replaced, we started looking into it. Safe Step is American made, and we decided to get a walk-in tub from them. Their representative came out to the house, showed us what he could do for us, how long it'd take, and I told him I'd go get financing. As soon as I got financing, they were here very shortly thereafter. The installation team was very nice. My wife said they came in, took care of the installation and cleaned up. I'm 64 and when I'm out working in the yard, I'm always tired and sore when I come in. I get in the tub and soak for a little while. When I'm in it, the Safe Step Walk-in Tub's jets on my back feels great and I get out feeling great too. The big yes is for me because of my hip and I'm getting ready to have my knee fixed. We love it.

My husband fell and broke his hip and so far, he's had three surgeries on it. I got the Safe Step tub for him but I am enjoying it myself. I love it. The installers were absolutely awesome. They did everything in a neat and educated manner. I've told my friends about the tub and all of them have checked it out. They said that they've got to come and take a bath on it but I told them to get their own. I wouldn't trade my tub for anything.

The Safe Step Walk-in Tubs sales representative was really nice, and the installation team was great. They explained things if there were any questions. They were as nice as they could be, and they cleaned up great. We went camping over the weekend and I sat in there yesterday. It makes my skin feel so nice. I have an awful lot of trouble with my legs walking. I’m not really crazy about the jets though. I may use the jets for five minutes only. However, I use the hydrotherapy mostly. My husband will be 91 and I have to help him with a lot of it. However, the features, as far as how to work it, they are very simple even for an old person. I recommended it to my sister in Kansas and she bought one, too. She has an awful lot of problems, and she weighs an awful lot and she is short. She had to buy the bigger one and she said, “Oh, I love it. I feel so good.”

The salespeople at Safe Step did everything I wanted and I was convinced. Also, the installers were good. But I've had to replace the cap for the aroma therapy fill twice because the little tabs break off when you close it. Right now, I'm not opening or closing it. I'm putting the aroma therapy directly in the water, but it doesn't help when you have that and you can't use it. I suggested last time that they contact their supplier or their engineering department and make the change. I enjoy the tub very much but they need to redesign the closing tabs on that so it doesn't break.

My lady friend had seen Safe Step and she kept bugging me about it. I have a little problem standing up in the shower anyway so I needed it. I called and the sales rep was nice and a hell of a guy. Also, the installation worked out fine. They went into it and had no problems. I've already recommended Safe Step to many of my friends. I let my friend use the tub first and she loves it.

We had Safe Step over to talk. I know it was a bit expensive, like I could probably have done a little better going with somebody else. But I like that it was made in the United States and has a lifetime warranty. The sales rep was good. He showed us a bunch of pictures and how they were fabricated and made. And then he showed us some other ads of other manufactured tubs. His presentation was good and he sold me the tub. The installation team did a good job however, when I shut the cold water off on my bathroom sink, I heard the pipe rattle a bit. And that was because they took out the hard copper that was there and put in that PEX pipe. And so, I got a bit of water hammer but it’s not bad. Other than that, the installation looks good. So far, we’ve only used it twice. I need to put in a new hot water heater because the tub won’t fill itself up all the way with hot water. Nevertheless, we're happy with Safe Step.

The Safe Step Walk-in Tub's sales rep we dealt with was really great. He explained a lot, and I appreciated him. Our transaction went very well. The installation team was also wonderful. They were so polite and they just answered any question I had. And they just went right to work, and they were busy. They started around 8:30 and finished up around 4:00. I like all of the features of my walk-in tub. I have several friends that I have shown it to and they’ve been very impressed. they said, “Wow. As soon as we update our bathroom, I think we’ll be calling them.” I would recommend them.

Safe Step sent someone to the house and she was very knowledgeable and thorough. I liked her and I was ready to buy. The installation was good, but they punched a hole in the wall between the tub and the toilet. They patched it up a little, but they didn’t patch it to be of use. There's a rough patch white cement there now. My husband said he’ll do it but Safe Step should have completed the work.

The Safe Step sales rep was very responsive and very knowledgeable about his product. The installers were really sure on their work and they made it look really nice when they finished. Also, they didn’t leave a mess and I was pleased with that. The tub has a lot of medical benefits from the use of the features. I liked the micro soft bubble feature of the tub and the jets in the back.

I did a little research and it seemed like Safe Step had a little more experience. And the salesperson really knew what he was talking about comparing their tub to other companies like American Standard. Also, the installers did everything good. I use the tub regularly and I like the microbubbles which help to get rid of squamous cells.

The Safe Step rep I had was new, but he knew exactly what he was getting at and what he was putting out. He did a good job. I didn't have a problem during the installation of the unit but I only knew that we couldn't get the shower handle up at two feet after the whole thing was done. I tried to take a shower, but that didn’t do me any good 'cause it's just about two feet there and it won't go anywhere but that corner. A young man came down here to check it out and he showed me that it was getting hung up around one of the posts underneath it. He then pulled it all the way inside and it came up six feet or more.

Safe Step is a very good choice for the elderly. And I felt safer. I have a huge shower and I can fall in there because I have a balance problem. If I shut my eyes, I fall over. So I have to feel along the wall and it was very dangerous. One day, I looked up for walk-in tubs on firstSTREET and I thought Safe Step had the most to offer. I liked the way it was written up. Moreover, the sales representative was great. He was the selling point. He was an older gentleman, and I am older so that helped. And he wasn't pushy. There was no pressure sales so I enjoyed it.

I have total vestibular failure and I have tremendous ambulatory problems. I lost my inner ear function and I have trouble walking straight. I was afraid I was gonna hurt myself in the shower. Plus when I would take a shower, I would lay down in my regular tub, fill it up with water and enjoy the soaking. For those reasons, I thought I'd better get a walk-in tub to protect myself. I hate sitting in the Safe Step walk-in tub that long and letting it fill but still, I bathe more often with it. I would also tell others that if they need one and money is no consideration, to get a Safe Step walk-in tub. The sales representative I dealt with was outstanding. He was the very best. He was very professional and there was no pressure whatsoever. The installation went perfectly too.

Someone called the house and advertised Safe Step Walk-in Tubs. We set up an appointment and we liked all the features of the tub. The sales rep explained himself well and he let us know what would be the benefits of getting it. He was telling us that it was good for high blood pressure which my husband and I both have. He also let us know that we had a lifetime warranty which is good and a nice thing to have. Since we are now seniors, we don’t like to continuously go out to buy things and pay to have things repaired. We also liked the safety features of the tub and when we compared it to others that are in the area before we made a decision, we found that to be the best for us. So, we determined to get the Safe Step.

I’ve seen Safe Step Walk-In Tubs on TV and then I called. In my first encounter with them, everything was up to my expectations so I just went with them. The sales rep presented his speech and came through real clear. He explained what our option was and the advantages that we could take over the tub itself and the warranties. We hit it off well and he sold me pretty much on it. I was up watching during the installation and it was done very professionally. The guy asked me as far as the hook-up to my main box, where I wanted it, how I wanted it, and was very courteous about it.

Safe Step Walk-in Tubs had a Better Business Bureau recommendation. The sales reps were fine, but the presentation was a little long. But I was amazed with the installation because they said it may take a day or a little longer but it was in half a day and they did a superior job. They took down doors and door frames. But you wouldn't know it now because they have put it back beautifully. I don't have to crawl out of the bathtub and worry about falling. It's a good investment if you can afford it.

Safe Step's rep was nice and the one who was in charge of the installation did an excellent job of replacing the wood on the floor. In the two weeks that the Safe Step walk-in tub has been installed, I’ve used it once and I like the bidet feature the most. Changing the lights was unnecessary but it was good. It is a lot of water and I had to change my water heater to have more heat.

I did a bunch of internet searches to check on walk-in tubs and Safe Step struck me as a better company. They have a much better warranty on everything. The price is up there, but you’re gonna get what you pay for. The sales representative was very good and he was with us the whole way. I have his cell phone number and we were able to call him. We had something else we wanted to add and we had already done everything, but he went ahead and did it and didn’t charge us for it. The installation was quick. I thought it was gonna take a long time, but it only took them a day to get it done. I’ve had the walk-in tub for about two months now and my husband loves it for his legs because he’s disabled. The bubbles that help the circulation have really helped his legs. He has been more able to get around a little easier since using the Safe Step.

It's a lot easier to get into the Safe Step tub and get the door closed compared to others. The rep from Safe Step was a very nice guy and explained stuff pretty good. And what he didn’t, the installer finished when it was installed. The tub was a little on a pricey side but it’s all good and since having it, I’m not quite so sore.

I've had a Safe Step walk-in tub for two months now. Before I bought the tub it was hard for me to get in and out of my old one. Safe Steps' tub looked a lot more comfortable to get in and out of. It has a low step in. Also, I have poor circulation in my legs and I believe that the tubs helped my condition a little bit more than what it was. The massage jets looked appealing on TV and it looked 10 times more appealing when it was in my home. I am enjoying it very much. The jets, the sit down heated seat, the aromatherapy and the lights were the features that I like the most. The sales rep was outstanding and the installation was excellent. Safe Step is worth the investment. I hope others will have the same results that I did.

We got our Safe Step Walk-in Tub on the 28th of March. Our interaction with their salesman, Phillip went very well. However, I have hardly used it. We didn’t have it very long and the first time I ever used the tub was a couple of days after we got it. By the time I got up to my knees with water, it was cold so we will have to get a bigger hot water heater which we haven’t had time to. I’ve also been in the hospital about three weeks. I’ve had a major surgery and I won’t be able to get in and soak in the tub. I’m at home recuperating now. The tub is upstairs but I wouldn’t be allowed to get in it anyway because I can’t have a soaking with my incisions. Maybe I’ll start using it a little bit later but I think we moved too fast on that situation.

There was no bar and I could not get in and out of the old bathtub. I needed something that I could get in and out of. We were watching the television and saw the Safe Step, which was the one we decided on. Their rep was very professional and he seemed to try every way in the world to sell to us. I like all of the Safe Step Walk-in Tub's features. I have a skin disorder and I have used the micro on the dial. I’m supposed to use it for 20 minutes, then turn on the jets and move them around from place to place on my body. It seems to have helped my skin quite a bit.

I saw the ad on TV and looked at it online and everything about Safe Step sounded good so, I didn’t look at anybody else. The rep was very nice and informative and the installers were pleasant and polite. I like the jet and they did a good job. They put the tub in and also put everything back like it was before. Everything went well and I’ve been really pleased.

I was checking up on walk-in tubs and the one from Safe Step was the best, so I got one. My rep and the guys who installed the unit were fantastic. I've had the tub for a month and a half now and the whole thing has been absolutely great. Everything works wonderfully on it. However, I only use it once a week because I don’t want my electric bill to jump. But I use the shower part and it's great. Also, my granddaughter was in there looking at it and she turned the knob down from the regular 110 temperature and I don’t know how to turn it back up.

Safe Step Walk-in Tubs have a middle of the road cost, cheaper than some and about the same price as others but they had better features. Mostly, the sales rep was good except he screwed me up. The whole thing went well but I questioned about the drain because the old tub hadn’t been used in at least two or three years. I was worried about the drain being clogged. I talked to him about calling the snake people in and having them snake out the drain while the old tub was out and before they put the new tub in.

We had already screened two companies and found that the price was too expensive. The ad that I read described the local dealer of Safe Step Walk-In Tubs as something that might have used the word “warehouse” or “depot” that led me to believe that it sounded like it could be less expensive than the others. But we were already familiar with the system in general and the ad let me know that Safe Step had all of the features we were looking at, perhaps even more. The sales representative was excellent and very thorough and I found him to be low-key. We told him upfront that we had seen two other competitors and the price was an important factor to us. The tub is a cost factor, so it’s not gonna be something for everybody. I talked to our orthopedist about that and he said that if we got the disposable income, hydrotherapy is an excellent choice.

The first company which I already have cannot have the permission and cannot wait for three and a half months so I had to drop them. Safe Step showed the same and it cost about $2,000 more than the first one but the sales team went through. Their people were very nice and came back to finish what needed to be fixed. So far, it’s okay and I’d recommend Safe Step to my friend.

I read about Safe Step on the AARP. Their sales rep was very good and I was satisfied with the people who installed the tub. The installers cleaned up though it was very difficult for them to get the wiring in. It was late at night, around 8:30, when they finished up and when they went through it to see if everything was working, I was not in the bathroom. It's a small bathroom and I'm large so I couldn't see everything. Later, when I tried calling them up to ask for help on how to use the tub, it was very difficult to call.

My significant other came up with the tub. She uses it regularly but I haven't used it. I should have been told that I needed a bigger hot water tank. Safe Step's rep went and looked at the hot water tank, and he came back and said it's okay. It's a 40-gallon tank and it's 12 years old. I'm stuck with it. Also, the tub is overpriced. If I had my head on straight, I would have canceled the order. I wouldn't recommend it to anybody.

The Safe Step Walk-In Tubs salesman came out and we did visits. The salesman was not the best, but I wanted the product. I didn’t even need the salesman. I could’ve just called Safe Step because I wanted them to put it in. It was a lot of money but I could afford it. The installers were very nice people, but they couldn’t bring that sized tub through the bathroom door, so they said that they would just cut out the wall. I said, “You’re gonna do what?” And the three very nice guys were laughing. They literally took my wall away, put it in, and then they said they would take care of it. They were laughing at my face and that was because they were professionals. They knew what they were gonna do and they put the wall back. I have to paint it and I understood that.

The Safe Step sales rep made an appointment with me and he was very thorough and well-informed. He had a good, well-done presentation with pictures and testimonies from other people. He spent a lot of time with me and took his time. Also, Safe Step Walk-in Tubs are American-made and after having the presentation, I was convinced so I bought the unit.

I have fallen in a bathroom tub and I had to have a rescue squad come and get me. After that, I decided I needed some kind of a walk-in tub. I saw Safe Step on TV, so I called them up. The sales rep who came out was good and their installer was really efficient. He marked up anything and didn’t scratch any door. He just got the tub in and got it hooked up. My wife really loves the tub and she likes the heated seat and the jets. I also like Safe Step and I feel safer using the tub. Plus, it’s easy to take a shower in there.

Safe Step's installation team was cool. We did a lot of laughing and they cleaned up and took everything. I like all the features of my Safe Step tub and I really like to sit down in there and relax. I’ve been hurting a lot from having a spinal cord injury so I take a shower really quick. And while the tub doesn't do much because I’ve been hurting a lot, I feel a difference. The tub takes a lot of the pain away but I try not to get in it as much because there's a lot of warmth there. I'd recommend someone else to have a Safe Step tub. But I'll stress that the tubs have to be a little longer for tall people like me. They were made for normal sized people.

We called Safe Step since my wife read in the brochure that it had a bidet. All the jets are working, but the bidet doesn't work. And there’s a piece at the tub that’s very sharp. Nevertheless, the Safe Step walk-in tub relaxes me. And we like its heater feature. The sales rep was also knowledgeable. I had a good interaction with him. The installation team was polite too.

My interactions with Safe Step's sales rep and installation team both went well. My walk-in tub's features are all very nice.

Before I got my Safe Step Walk-in Tub, which got so many more things like lights and perfume, I used my deceased husband's tub sometimes. He couldn't walk after his operation so he'd go in there and then he'd feel better. So, I know that it works wonders for making you feel better. I got the tub on March 19th and I'm looking forward to it because I do a lot of gardening and my knees and legs get sore and tired.

Safe Step Walk-in Tubs seemed like it was the best quality and it had the warranties on it. Also, what I read from the AARP reviews made my decision. The sales rep was great, very friendly, very comfortable, answered all my questions, and seemed very competent in his knowledge of the product. The installation also went very smoothly. They were there about eight in the morning and took about seven hours. My favorite features of the tub is the ease of getting in and out of it. My husband has a degenerative disease so it's easy for him right now, and it will be very convenient down the road. I would definitely recommend Safe Step to other people who are looking at that kind of a tub.

One of the key things that made me choose Safe Step is that it's all US made. I don’t buy anything that’s not US-made. Additionally, their sales representatives were very good. They answered all my questions and spent the proper amount of time to go over things. The installation team was fine too. They cleaned up after themselves and the installation was clean enough that I was going to put tile around it. I was happy with the installation where all I did was paint. It saved me $800. I also like that the walk-in tub got the door that you can walk in. I’m able to get in and the tub helps my back. You may be able to find something that’s less expensive but quite frankly and in many instances, you get what you pay for.

The Safe Step Tub is a great investment and I’m enjoying it. The company gives a lifetime warranty on their product. Everything ran smooth setting up with the rep and the installers also did a good job putting the tub in. They were very courteous and they were careful about my property. I've had the tub for about a month now and I like the jets in it as they help me relax. The lights in it are just right too.

A lady from Safe Step came out here and told me about the tub. She was really a sweet lady. Then, the installers came out to put the tub in and they were nice. And although it took forever to get it out here, the installers have done a good job. My tub runs, has sliding glass doors to it, and is a really nice one with its mirror. However, I’m not satisfied at all with it because it is too little. What I had before had this other part built on and we put the tub in before they closed it up and it was a whole complete tub together.

The sales rep was great about explaining things and making arrangements for the delivery. Then, the installation team was a riot. There were three of them and they worked fantastically together. The unit is the same size as a 5-foot tub and they maneuvered it through a hallway and the door going to the bathroom, raised it up, went over the vanity, and into the bathroom. All that time, they were joking with each other. They looked at things and figured out how to change. The hot tub is a hoot to use at first. One feature I've used is the one which you turn on while you're sitting in the tub and the water is about to your knees and a jet would go off and take your flaky skin off. Overall, I've had a delightful experience with Safe Step Walk-In Tubs and I've recommended them to a friend.

I had two back surgeries. I saw Safe Step's ad on my cell phone and I thought the tub would be good for me. I had a regular tub and shower, and I had one of those shower chairs and it works alright. I had almost like a hot tub. However, I'm not happy with my Safe Step tub. The new tub is too small for me although I’m not a very large person. I’m 5’7” and 140 pounds but it’s difficult for me to move around in there and I can’t use the thing where you hook it onto the wall and stand under it because if I do that, the water runs off the side of the tub onto the floor. Also, I have a tear in the rotator cuff of my right shoulder, so it’s hard for me to reach up. And with the tub being on a hose, moving it around is stiff. It’s very difficult for me to shower in there and if I want to sit and get the water up to my chest or close to my neck, I’ve gotta scrunch down in there where I got my knees under my chin. The new tub isn’t serving the purpose for me.

We saw Safe Step Walk-In Tubs in a magazine about four or five years ago and called them. A gentleman came out and it was the same guy that sold it to us this time. He was very knowledgeable. All of his materials, in comparison to other tubs, were better this time around. The only reason we didn’t do it the first time was we didn’t have $12000 to spend. We also had Kohler, one other company, and American Standard come out. I did a lot of research and American Standard’s lowest price was $18000 plus. They gave a free toilet that was computerized and had a bidet but I told my wife that for the cost of their tub, that toilet is not free. We’re paying for it. And Kohler didn’t have the quality. The thing I liked best out of all four tubs we looked at was Safe Step is American-made and assembled here, where all the others were made outside and assembled here in the states.

We got interested in Safe Step because of my wife's inability to get in and out of the bathtub. Safe Step was less expensive and we liked the features it has. Mike, the rep who helped us, was okay and we had a good dealing with him. The installation team did a great job too. They weren't here that long and we would never have known they were here except the tub was in place of the old one. It's a nice tub. My wife has cancer and now she can get in and out of the tub and take a bath by herself. Although the tub costs too much, it gives her a certain amount of independence and privacy so it's worked out well.

Safe Step's sales rep came to the house and measured everything. He was very nice and said at the time that the men would be here to install the tub. They then came and set the tub in. They took the commode out, and they had to take a door off in the bathroom, then they put all of that back. And by the time they left, the tub was in, ready to use, and everything was back where it was supposed to be. They did a wonderful job. I like the heated seat and the water jets. I used to dread taking a bath because it was so hard for me to get in and out of the bathtub. I would just take a 15-minute bath. Just get in, get out fast as I could. Now, I go in the bathroom and I'm in there for an hour. I love the tub and would recommend it to anybody.

I had a really good experience with Safe Step Walk-in Tubs. I've been looking at them for a long time and I kept seeing them advertised in Elks since I get the Elks Magazine. I called their number and when they told me that they were made in the United States, that sold me. The Safe Step representatives were all great, particularly the guy who sold it to me. And the two guys who installed were super neat fellows and nice. They came and measured and then they installed in one day. With the tub, I love the back massage and to the legs. I also love the micro bubble which is fantastic. Since I've started using the tub, I noticed that my skin is better and the one leg that I had hurt in a fall is beginning to come around now with the massage.

At first, we said that we were going to consider something else, but Safe Step's rep was very pushy. We just wanted him out of here and we finally signed. Safe Step did what they said they were gonna do, except the installation crew left a hole in one tile where the previous shower in the wall was. They said they'd look for a tile, but I haven’t heard back from them. They also broke a six-inch tile around the window. I'm still learning the tub but one of the worst things about the tub is it takes so much water, but I knew that upfront. I wouldn’t recommend Safe Step Walk-In Tubs.

I happen to see Safe Step Walk-in Tubs' advertisement on TV so I called them. Their sales rep seemed to have done well. He made a good presentation and we were informed on his product. We agreed on the price and the main thing was the guarantee on it. It was a little expensive but I'm hoping it's gonna be money well spent. The installation team were real nice people and our interactions were very good. Everything with the walk-in tub is good and I'm enjoying all of its features. Since the installation, I feel that my legs are a little more relaxed.

I got a thing in the mail about $1,500 off from Safe Step, and I’d been wanting a walk-in tub because my leg wasn’t getting right into the bathtub. I had a bone broken in one leg and my ankle's broken too. The sales rep talked and talked, took his time and explained what to do. He was a good salesman and I liked him. I had the tub installed last month and I like everything about it. It didn’t take the installers a day to install it. They cleaned up too. Safe Step has some good people working with them.

Safe Step isn't installing their tubs very nicely with the outside framing. They put inexpensive plastic all around my tub to finish it and it doesn’t look finished nicely for a $13,000 tub. I told the installers where to put the tub in my bathroom as I wanted it more even with my shower and it would sit back about eight inches from the edge of my rug where my original tub was. Then I had them leave open the end where they could have covered it with plastic. I happened to have some old tile that the builder left in my house in 2005 and I have just enough to put tile around the front of my tub.

Safe Step is made in the US and their stuff is guaranteed for life. The sales rep was very personable and our interaction went really well. He sat down and took his time and explained everything in detail. The installation process went really smooth, too. The guys knew what they were doing and cleaned up after themselves. They filled up the tub, made sure everything worked, and went over everything with me. Now, it's easier for my mom to get in and out of the tub. It's also easier for me to use and it does not hurt my back as I don’t have to strain it so much.

The first time, the Safe Step sales rep didn’t know how to cut the door for me but my niece came and cut it off and showed the rep, and it's been doing good ever since. The installation team did a nice job and they cleaned up everything. I get in the tub, sit down and then turn the jets on. The pain I feel is not as bad unless I get around a lot in the day, but then I go in the tub and get out and then I feel a lot better. I love it.

The sales rep from Safe Step was quite good. He told me though that he was “Johnny on the spot” and that everything was one hundred percent. But something went wrong and I called and I’m getting no results. The remote does not work and they told me they were gonna send me another one, and it has been a month. But the installation went really well. They cleaned up and the tub looked good. I’m disabled and I wasn’t able to bathe before. I had to shower all the time and now I can bathe. It’s very soothing and relaxing, and I’m enjoying it. I own another Safe Step Walk-in Tub and I’ve had it for years.

I had a big bathtub and my wife Mary couldn’t get into it anymore as it was too high. Safe Step was warrantied for life, so I don’t have to work on it at all. The sales rep explained everything to me and Mary, and I had a good conversation with him. Also, the two installation guys were awesome. They came up here and had the installation done fast. They did a really good job on my bathroom. They explained everything to me and said to call them if I ever had any problems. The only problem I have is they haven’t sent me an operator’s manual and I'm having trouble with my lights which don’t stay on. I called the two installation guys and they said they passed the word to somebody. That was over a month ago and I haven’t heard from them since. Other than that, I’m pretty happy with the tub and my wife likes it. My grandkids love it as well. I use it about three times a week to massage my legs and I love it too. I've already recommended Safe Step.

Diane, a friend that I was taking care of, got out of the hospital and she couldn’t take a bath or a shower without a walk-in bathtub, so it was the necessity of it that made us decide on Safe Step. We were in a hurry to get one and our salesperson was really good on explaining about it. Dealing with their installation team was excellent but when they installed the tub, they filled the molding at the bottom with caulk and I wish so bad they would have cut it more precisely so it wouldn’t need so much fill in. I’m still waiting for them to come out to fix them but other than that, the hydrotherapy of the bathtub is just wonderful. It has improved my friend greatly and as for me, I take full advantage of it when taking a shower.

When we inquired with Safe Step Walk-in Tubs, I told the person we talked to on the phone that we weren’t interested because we wouldn't be able to afford it. But I said during the conversation that if they want to send their rep out, we will talk about it, but I also said that we won't probably be going anywhere. The rep got here and we talked a little bit and then when he was about to leave, he said about showing us the tub's features. So I told him to show us and I was impressed with the tub, the features and what it might mean to us personally. While the price was four times more than what I was expecting to pay, but we went ahead and bought it anyway.

I looked up online to see Safe Step tubs then I had a guy come and talk to us and we decided to buy it. The sales rep was very patient and accommodating. He was happy to answer questions. It was late in the day and he stayed for a long time and talked to us. My husband is a talker and he likes to talk to people and still the rep tolerated that so he was a nice person. The installers were nice guys too. They showed us how to use the tub and the installation went fine. Overall, I had a good experience with Safe Step.

My husband is 70 and a disabled veteran so he had a hard time getting in and out of the tub for bathing. Safe Step had a lot of good discounts for AARP and disabled veterans and so the price seemed very good. The rep came to the house, sat down and talked with us. We had a positive feeling about him. He went over it thoroughly with us so we took his advice.

The Safe Step sales rep wasn’t pushy and the installation team was very good. They installed the tub the same day they came. Everybody answered the questions that I had and explained things to me. And when they had to change something, they came and asked me first before doing it and how I wanted it, and I enjoyed that. I chose Safe Step because of the better features of the unit and my favorite features are the microbubble, the heated seat, the shower options, and that it’s easy enough to get in and out. Also, I feel more relaxed. It was a very good experience with Safe Step.