Safe Step Walk-In Tub Reviews

The Safe Step rep I dealt with answered everything and I had a beautiful interaction with him. The installation team had a good rapport with my husband, and they cleaned up, and everything went smoothly. Safe Step seemed like a good quality tub. We’re gonna have to get a bigger hot water tank but other than that, the tub works wonderful. I got it for my sister. She has dementia and she can’t really operate everything. So, I thought the Safe Step would help give her some independence. I like the tub a lot. I like its lighting, too.

I was needing a Safe Step walk-in tub for health reasons. I had problems with the back calf of my leg that was in a bad shape. I knew the tub would be a big investment and if I was gonna do it, I needed to do that time. They offered a lot of discounts. The sales rep I worked with was very good and helpful. Meanwhile, the installers were informative and they took pride in what they did. They also did it as less invasive to the rest of my life. They worked in the bathtub and had to get all the other stuff out and widen the door. In the end, it all worked nicely for me.

I liked the representative from Safe Step who came out and talked to me. She was very informative. She showed me options because I was not sure what I was looking for. The installation team walked me through everything. They were nice and they cleaned up the area. It was a good experience. My parents love the tub and they look forward to it every day. They like the jets and the little microscopic bubbles.

The Safe Step sales representatives were great. They were very knowledgeable and it took the people who installed it just around seven to eight hours. It was quick. We got Safe Steps because their tub had the shower and the heated seat included. However, there are things that I don't like about the tub. One, the place where you stay in to take a shower is too narrow. Also, I haven’t figured out how to use the hand wand. I’ve turned every little stick and knobs, but I just can’t figure it out. I wish the door opened out instead of opening in because it is a very tight squeeze and it breaks your legs. I’m not that big, but I hate shutting the thing when I get back in. I really wish the door had an outside opening. I’ve seen advertised things with American Standard and they offer that option.

Our Safe Step rep went by a script. I was sure he was taught to do it, but I wish that we had more information and less of the script. I've sold things in the past, and I've learned that that's not the best way to be a good salesman. We didn't end up finding out about some of the things that we were curious about until later. Then, I had the most horrible experience I've had in a long time with the installation team that came. They were smart aleck. I have an office here in my home, and I have an employee, and both of us were really surprised at some of the smart alecky stuff that went on.

I talked to two or three different companies and then when the Safe Step salesman came out, I enjoyed talking to him. The installers cleaned up while doing what they were doing. They were all real nice and did a good job.

I haven't had the Safe Step walk-in tub that long, but so far, it seems like a good product. It is for my wife who has MS and I would recommend it for anyone who has that type of problem. It really helps my wife a lot with her disability. I went with them as I liked the way that it was advertised. My interaction with their sales reps went well. They had all the needs that I asked them for my wife. The installation team was friendly and they did everything professionally. We like the jets and the light therapy of the tub.

Safe Step Walk-in Tubs has micro bubbles feature that is unique and it seems to help the skin. It took the installation team 10 hours to install the tub. However, we had several issues as the installer reversed the dial from the foot to the back jets. They also banged the wall that I had to have a guy come out for that. And now, we are having problems with the stopper as it doesn’t seem to hold. We tried filling it up and it started leaking and will not hold very well. We have called and it seems to work now and then. I may have to have them come out again and see if they can do something better with it.

I decided that I could try something like the Safe Step walk-in tub because of my age and because of my sciatica and pains. The representative at Safe Step was a nice fellow, but I was misrepresented as to what I was supposed to get versus what I got. I didn't get what I was supposed to get and I’m a little upset about that, and I may start legal action on this. I was negotiating with him for a price on a 51-inch tub and it had all the amenities in there. It had a free shower package and the outside towel on-the-door hanger, as well as a neck pillow. I wanted all of those amenities. However, I changed my mind for the simple reason that I have a tiled-in garden tub, and it is beautiful. That was where the new tub was supposed to go, but I figured that it will ruin all of the tile work. I have a tattered floor tiled down and it is gonna look like a patch-up job, so I figured I don’t wanna ruin that.

Safe Step Walk-in Tubs has made my bathing experience much better as I'm disabled and I have COPD, arthritis. It helps since I have anxiety attacks as well as with relaxation and joint pains. I got it as the tub is only made in the USA. Their sales reps were extremely helpful. They were very thorough in the explanation of the tub itself and of financial issues. Very personable young men came during installation and they got to work. They were very busy and they seemed to know exactly what they were doing. The work that was done was of excellent quality and I had nothing to complain about when they left.

Safe Step was the only company that responded to me and they were good. The representatives were very up to snuff. The installation took about six hours and it went well. They did everything they were supposed to do on time. Their tub is relaxing and I use all of its features.

Safe Step was what we wanted and the walk-in tub keeps my parents safe. It was great when we interacted with their rep and when the installation team came in.

Safe Step tubs appealed to me, and I got my second one. The installation was fine, but I was a little disappointed. The first tub I had was larger because the bathroom was larger. I have a larger bathroom here but I didn’t realize that I was gonna get a smaller tub. If I gained five pounds, I'm not gonna be able to use this new tub. Still, I like the lights in the tub I got though I'm a little leery of the heated seats. Also, I also haven't used my jets yet because when I was filling the tub one day, I only got it three-fourths full, and the water went cold. So, I know I'm gonna have to get a larger water heater. Nevertheless, the tub is definitely relaxing.

Safe-Step's rep was very sincere and he answered all my questions. He did a very nice job. However, there was a confusion with the installation date and the installers were sick and had to cancel. We had three different installation dates and they could have done better. When they showed up to do the installation, the man told me that his regular helper was not available and had a young person with him.

I got a Safe Step walk in tub for my grandson who is partially disabled. He and his mom use it as part of his therapy. It took two days to install the tub because the techs needed to do some electrical work first. Safe Step sent out some electricians who installed what they needed in preparation for the tub installation. A couple of days later, the tub people arrived on scene and did their job in one day.

The representative from Safe Step who presented did very well. Plus, the walk-in tub seemed like it was gonna be more effective for my lady friend for some relief on her joint and muscular pain. During the installation, the team was on top of it and they were right on the ball. They knew what they were doing and took care of it. Having the tub gives some temporary relief to my friend and though it was really expensive, I like that it does not use as much water as a hot tub and it is compact.

I wanted a walk-in tub because of my age and I’ve seen the Safe Step tub ad of Terry Bradshaw. Since I sold my house in Pennsylvania, I had a little bit of money, so I figured that it's what I was gonna do - get a walk-in tub. The Safe Step rep was very nice. He also did a good job of explaining everything. The installation team was great as well. They were very polite and kind. They also cleaned up after themselves. It took the installers most of the day to put in the tub, but they did a good job. So far, I like the jets as well as the lighting. Before, my daughter had put a shower, and I was using that because I couldn’t step over the high regular tub. I would not take a shower until she came home from work. But now that I have this bathtub, I can go in any time of the day and sit in there for hours. I’m really happy with my Safe Step tub.

Safe Step Walk-in Tubs seemed to fit our needs so we went with them. They did a great job. The initial tub was marred, so they didn’t put that one in. A couple of weeks later we had a clogged drain in our tub, so we had to have that repaired. Then they came out and put the tub in, and they were done in a day. We had wonderful dealings with the sales representatives. Likewise, the installation crew was great and we had no problems with them at all. They were personable and got their work done. I like the rain shower of our new tub. I would definitely tell people get a Safe Step tub.

I’ve got bad knees and I was having problems getting in and out of the bathtub. I'd already decided that I was gonna get a Safe Step tub, but the rep was very talkative and he spent too much time talking about it. Still, the crew that came was pretty nice and I was satisfied with the work. I like the bubbles that come up in and around the tub.

Safe-Step's rep came over one day to talk about their product and we ordered it. However, the trouble with it is that the shower hit the head and the hilt shower is leaking. It leaks all the time. Still, I'm very satisfied and I've liked not having to step over the sides.

I had seen Safe Step's ad in AARP and paid attention to it for the first time after talking with a realtor about us needing a step-in tub. She told us that one of her clients' biggest regrets in having to move into a retirement home was that she had to leave her Safe Step behind. The said realtor thought that a Safe Step tub might be the ideal thing for us. When the gentleman rep came out, he talked about their product and compared it with what we'd been considering. It was more expensive but it also looked like the best thing in terms of construction and ease of construction, as well as the value. We looked at it and it sounded like it was the best way to go. The installation then went well, and I was pleased. My wife enjoys using the tub, but I enjoy the shower part more. The only problem we've had with it is the remote control, which I think got left on and burned out. I called and we got a new one, and it's working fine.

We looked at two different companies but we preferred the way the conversation went with Safe Step. My experience in dealing with their people was very positive. Also, the installation went well. They were very cooperative with our scheduling and they just went in and out. The quality of the walk-in tub is good and I like the whole thing.

We just purchased a manufactured home that has one of your tubs already installed. We have the paperwork from the purchase so we know it cost a lot of money. My husband tried it one time and was not impressed at how long it took to fill up and drain out. We will never use this tub and it takes up a lot of space in the master bathroom. I'm wondering if you ever uninstall them?

I was recovering from cancer about a year ago and wanted a tub that wouldn't require my having to sit in a low tub (I didn't have the strength to pull myself out). I called Safe Step and they sent out a very nice man who sat with me for a long time and explained all the features. Of course, they wait until the very end of their "pitch" to bring up price. I told them I just wanted a "Plain Jane" sit down model; no "aromatherapy", or colored lights, extra Jacuzzi, etc. Even then, pared down, my cost was over $12,000. For a TUB. But I was so desperate, I went ahead and agreed to purchase one.

One of the biggest reasons I bought from this company was the salesperson repeatedly saying, "Fills in 4 (minutes), drains in two." He probably mentioned it 10 times with no 'if' or 'unless' attached to that comment. My bath takes at least 12 minutes to fill so I end up sitting in the 'deep end' while it fills to be warm. A heated seat does not help if you're waiting that long for the bath to fill. I called customer service about a separate problem and told her about the fill time problem and the salesperson saying it would fill in 4 minutes. She said she wasn't there so she couldn't verify what he said. I asked her to look up the salesperson on my order and have him call me. No response!!! The salesperson said he only lives half hour away. He could easily come look at it. Disappointing, and frankly embarrassing when family members have been here. There is nothing quick about baths taken here.

Sales reps will not provide technical specifications on hybrid tub that will replace a standard sized bathtub. I need ensure the interior is adequate for 1 person with long legs and another who is oversized. I also wanted to know about the jets, power consumption and hot water tank size typically needed. There are no specs to download I was told and I could set up an in-home consultation. When I stated I do not want someone in my home unless I can first have some technical information they hung up on me or closed the chat box. Stay away - seems like snake oil high pressured sales pitch to rip off the elderly once they get inside your home.

I love the tub, but the Safe Step Company has no customer service period! When I first got the tub, it had a problem. The company would not return my calls. I wrote a demand letter that was reviewed by my attorney and sent it certified mail. I finally got a response and got fixed. Well now I have another warranty issue. I started early October 2018 to get it fixed. I have had 6 cancelled appointments. It finally got fixed, but the repairman broke another part and after 1 bath, the first problem has returned. I am allegedly scheduled for 12/28/18. Not holding my breath. I got the company phone number from the young lady who sets up the appointments. They don't answer the phone. I used their "chat" feature and they "hung up" on me twice. Need I say more. The company has absolutely no integrity. Buy your tub from Costco, Lowe's, Home Depot, anyone else and have your trusted plumber/electrician install it.

I have had tub for 4 years. Have had difficulty with handle closing and opening properly. Called and was told to use a lime remover. I did this and handle is still not working properly. Now I can not open the door to get out. I am overweight, 65 and have arthritis and had to climb out of tub. If I had fallen I could have been seriously injured. I was verbally told when buying this expensive tub I would have a lifetime warranty for the tub. No mention of limited time for labor. Now being told I have to pay for labor if a service representative comes out. I also have problem with the electric circuit blowing and not resetting for days. This is not a product I would recommend for the elderly with no assistance. I wish I had not had this tub installed and is a very expensive product.

We were told our hot water heater was adequate for the tub. Once we started using it, we discovered the hot water runs out before the tub is filled. Today, we found out it takes 100 gallons to fill the tub and most water heaters are 50 gallons. No wonder the hot water runs out! The biggest hot water heater is 75 gallons--still not large enough to heat the tub water. So DON'T BUY unless you enjoy lukewarm baths. Not happy about this at all.

Salesman lied about everything. My phone calls were not returned from company. I had to sue company. The fine print in contract kept consumers from being able to lawsuits. Tub worked fine, but was not worth the aggravation. I had to buy a larger water heater, after salesman said my 40 gallon was sufficient, and more... Lawyer cost more than the $1,000 company offered me to go away. DO NOT BUY FROM SAFE STEP.

I was interested in the Hybrid Tub/Shower by this Co... and being 66, on Social Security, my finances are limited. I specifically wrote in my email NOT TO CALL ME. I specifically asked if they could email me back just a general parameter of the possible costs - lowest to highest. I specifically said if it was over $5,000, that it would be beyond my financial capabilities. I specifically put in a fake phone number, fake city, and a man's name (I'm a woman).

I would never install a Safe Step walk-in tub!!! We are the third owners of the tub which was installed in 2011. Problem is that the lifetime warranty applies to the original owner only and once out of warranty the company is not interested in servicing your tub. The tub is prone to leaking as the seal will deteriorate and the company is not interested in even replacing the seal. We offered to pay for the repairs but were met with "We don't know anyone that would be interested or have the knowledge to repair it". Replacing the whole door was another option but there was no attempt to help us with this. The serviceman simply said it's very expensive to do this. Absolutely horrible customer service!!!

Purchased Safe Step tub May 2018. Caulking of tub substandard after two attempts, I caulked tub myself. Trash was left under tub enclosure. Remote for tub and replacement does not work. Terrible Installation.

No-no Safe Step!!! Safe Step has rushed us to purchase then to install. Since then they have not kept their promises for service that needs to be done. Also the tub is difficult for us because we are oversized and we weren’t informed about that.

The sales rep of Safe Step was very friendly. My bathroom is small and he explained everything to me and made sure I understood all of it. My house is on a slab, so that makes everything difficult. It was a little harder because you can't go underneath to look at anything because there's no basement. The installers had to change the water pipes from one side to the other. But they didn't have any trouble doing that or getting everything in and setting it all up. They were prompt, did a good job, and got it all done in one day. I feel a little better since having the tub. I have rheumatoid arthritis, and I can sit down and soak and it's been nice being able to do that. All I could do before was take a shower and I can't stand up for very long at a time. And the little microbubbles is quite beneficial.

The walk-in tub companies were all pretty much the same but Safe Step had a better cost. We contacted them through Lowe's and they came to our home. They really explained everything about the tub, what it would do and what we could expect from the people installing it. It was all really good. We were very prepared when the installers came and we knew what to expect as far as the tub. The installers were great folks and nice guys too. It also took them a lot less time than we expected. It was all taken care of in one day and it was very quick and easy. My mother-in-law, Felice loves the tub. She really enjoy the bubbles, the little micro milk bath thing, and the jets in the back. And the biggest thing is the fact that she can get in and out without falling. She enjoys a bath, not a shower, so it’s nice that she can do that, get in and out. It keeps her independent.

A gentleman came and gave a presentation on Safe Step's walk-in tubs and that sold us to it. He did a great job. The installers did a good job as well and they were in and out that day, cleaned up, and explained how to use the tub. I usually take showers but when I have a long day, I get in the tub instead and relax.

The competitor was $3,000 to $4,000 higher than Safe Step so we picked the latter. The Safe Step people were great too. They tore out the old section that they needed to, put the tub in and finished it all very nicely. They told me ahead of time that I was gonna have some concrete showing because my old rug went to where the old shower section was and I told them it was no problem. I've even already had a new rug put in. We've had the walk-in tub for a couple of months now and we're pleased with it. We got all the features and our favorite are the air bubbles, the heated seats, the backrest and the headrest. They had also explained to me that when you open the door, sometimes it gets dirty down there and you need to clean it or it leaks. That happened once but I cleaned it and it doesn’t leak anymore so that's good.

The Safe Step sales rep was good. We like that the tub was made in America too. However, I felt that my mom was not gonna get the walk-in tub, but the rep called the company and asked if there were any people who had ordered something and couldn’t finish it. There was a lady who gave a downpayment for the tub but then she passed away. He did that for my mom and then she bought it.

About five years ago, Pat Boone advertised Safe Step Walk-in Tubs on TV and my mother wanted one. So I purchased it for her and she enjoyed it. When we had an issue, they resolved it as soon as possible and she never had any other problems with the tub. I trusted the company and I decided to buy from them again recently. The sales rep was a very polite guy and he presented himself very well. He was also very funny and totally into the whole safe tub experience. I enjoyed his presentation and I liked him as a representative.

Safe Step was recommended by the veterans. My husband is a veteran, so I decided that might be the best one. The sales representative, when they came over, was a very nice guy. He explained everything so that we did not really have many questions. But, he answered any questions we had. The installation team also went fine. They explained what they were gonna do. They even had to do things that had to do with electrical parts. Afterwards, they explained everything to us on how to work it. I like the jets because they really get to my little pain points. Since having the tub, I have been more relaxed and when I do get out and get in at night especially, I'm more relaxed for bed. At that particular time, I have been in a little less pain.

I called up Safe Step and the rep was nice and informative. Also, the installers did a good job. They showed up on time, which is better than usual since most people don't. They also cleaned up after themselves. I'm not able to stand very long and I like that with the tub, I don't have to step over the edges. It's made it easier to take a bath.

We have had the tub for about a month. The tub has been leaking since it was installed. We have had service staff out 4 times. It is now leaking from the shower and the tub itself. The ceiling in the downstairs part of the house is being ruined. The most recent service request was 5 days ago and we can't get a call back. The next step is to have the tub removed and litigate. This tub was $16,000 and has been unusable. Caution, caution, caution when dealing with Safe Step. Apparently, the warranty/guarantee is worthless.

About 30 years ago, I had cancer on my foot. Had a mole that had become malignant. They took it off and then they also took my lymph nodes out of my right side. So I have a lot of swelling and I just turned 81 years old. The doctor told me to start doing something. And then one time, we called and talked to the salesman from Safe Step Walk-in Tubs. He came to the house and we decided to buy the tub. The salesman was a wonderful guy. We like him for all the help. He later proved that the tub would help. The installation team that came did wonderful too. I have never seen anybody work so efficiently and didn’t make a mess. We were shocked at how fast they put it in.

I had difficulty getting into my regular shower and tub, so I called Safe Step and they came out and explained it to me. The jets are good, but I think if the door comes out instead of going in, it would be much comfortable because I have to squeeze in and lift the grills up before I get in and sit down. It’s a little too small but when you look at the space that they put it in, it’s good because it didn’t cover any windows. I'm satisfied with what I got.

I've been seeing Safe Step Walk-in Tubs in magazines for months and when I had a hip replaced, we started looking into it. Safe Step is American made, and we decided to get a walk-in tub from them. Their representative came out to the house, showed us what he could do for us, how long it'd take, and I told him I'd go get financing. As soon as I got financing, they were here very shortly thereafter. The installation team was very nice. My wife said they came in, took care of the installation and cleaned up. I'm 64 and when I'm out working in the yard, I'm always tired and sore when I come in. I get in the tub and soak for a little while. When I'm in it, the Safe Step Walk-in Tub's jets on my back feels great and I get out feeling great too. The big yes is for me because of my hip and I'm getting ready to have my knee fixed. We love it.

My husband has dementia and I got the Safe Step Walk-in tub for him. The sales rep was terrific. But I don't care for the sales tech that they have because they really tried to hide the price upfront when people wanna know what it cost. Because I think they figured out, it'll be a turn off if you're gonna pay 13 to 16 thousand for a tub. It's like buying a car and I think they wanna sell the good points of it and show the value of it before they tell you the price.

My husband fell and broke his hip and so far, he's had three surgeries on it. I got the Safe Step tub for him but I am enjoying it myself. I love it. The installers were absolutely awesome. They did everything in a neat and educated manner. I've told my friends about the tub and all of them have checked it out. They said that they've got to come and take a bath on it but I told them to get their own. I wouldn't trade my tub for anything.

The Safe Step Walk-in Tubs sales representative was really nice, and the installation team was great. They explained things if there were any questions. They were as nice as they could be, and they cleaned up great. We went camping over the weekend and I sat in there yesterday. It makes my skin feel so nice. I have an awful lot of trouble with my legs walking. I’m not really crazy about the jets though. I may use the jets for five minutes only. However, I use the hydrotherapy mostly. My husband will be 91 and I have to help him with a lot of it. However, the features, as far as how to work it, they are very simple even for an old person. I recommended it to my sister in Kansas and she bought one, too. She has an awful lot of problems, and she weighs an awful lot and she is short. She had to buy the bigger one and she said, “Oh, I love it. I feel so good.”

My lady friend had seen Safe Step and she kept bugging me about it. I have a little problem standing up in the shower anyway so I needed it. I called and the sales rep was nice and a hell of a guy. Also, the installation worked out fine. They went into it and had no problems. I've already recommended Safe Step to many of my friends. I let my friend use the tub first and she loves it.

The salespeople at Safe Step did everything I wanted and I was convinced. Also, the installers were good. But I've had to replace the cap for the aroma therapy fill twice because the little tabs break off when you close it. Right now, I'm not opening or closing it. I'm putting the aroma therapy directly in the water, but it doesn't help when you have that and you can't use it. I suggested last time that they contact their supplier or their engineering department and make the change. I enjoy the tub very much but they need to redesign the closing tabs on that so it doesn't break.

Safe Step sent someone to the house and she was very knowledgeable and thorough. I liked her and I was ready to buy. The installation was good, but they punched a hole in the wall between the tub and the toilet. They patched it up a little, but they didn’t patch it to be of use. There's a rough patch white cement there now. My husband said he’ll do it but Safe Step should have completed the work.

We had Safe Step over to talk. I know it was a bit expensive, like I could probably have done a little better going with somebody else. But I like that it was made in the United States and has a lifetime warranty. The sales rep was good. He showed us a bunch of pictures and how they were fabricated and made. And then he showed us some other ads of other manufactured tubs. His presentation was good and he sold me the tub. The installation team did a good job however, when I shut the cold water off on my bathroom sink, I heard the pipe rattle a bit. And that was because they took out the hard copper that was there and put in that PEX pipe. And so, I got a bit of water hammer but it’s not bad. Other than that, the installation looks good. So far, we’ve only used it twice. I need to put in a new hot water heater because the tub won’t fill itself up all the way with hot water. Nevertheless, we're happy with Safe Step.

The Safe Step Walk-in Tub's sales rep we dealt with was really great. He explained a lot, and I appreciated him. Our transaction went very well. The installation team was also wonderful. They were so polite and they just answered any question I had. And they just went right to work, and they were busy. They started around 8:30 and finished up around 4:00. I like all of the features of my walk-in tub. I have several friends that I have shown it to and they’ve been very impressed. they said, “Wow. As soon as we update our bathroom, I think we’ll be calling them.” I would recommend them.

The Safe Step sales rep was very responsive and very knowledgeable about his product. The installers were really sure on their work and they made it look really nice when they finished. Also, they didn’t leave a mess and I was pleased with that. The tub has a lot of medical benefits from the use of the features. I liked the micro soft bubble feature of the tub and the jets in the back.

I did a little research and it seemed like Safe Step had a little more experience. And the salesperson really knew what he was talking about comparing their tub to other companies like American Standard. Also, the installers did everything good. I use the tub regularly and I like the microbubbles which help to get rid of squamous cells.

The Safe Step rep I had was new, but he knew exactly what he was getting at and what he was putting out. He did a good job. I didn't have a problem during the installation of the unit but I only knew that we couldn't get the shower handle up at two feet after the whole thing was done. I tried to take a shower, but that didn’t do me any good 'cause it's just about two feet there and it won't go anywhere but that corner. A young man came down here to check it out and he showed me that it was getting hung up around one of the posts underneath it. He then pulled it all the way inside and it came up six feet or more.

Safe Step is a very good choice for the elderly. And I felt safer. I have a huge shower and I can fall in there because I have a balance problem. If I shut my eyes, I fall over. So I have to feel along the wall and it was very dangerous. One day, I looked up for walk-in tubs on firstSTREET and I thought Safe Step had the most to offer. I liked the way it was written up. Moreover, the sales representative was great. He was the selling point. He was an older gentleman, and I am older so that helped. And he wasn't pushy. There was no pressure sales so I enjoyed it.

Someone called the house and advertised Safe Step Walk-in Tubs. We set up an appointment and we liked all the features of the tub. The sales rep explained himself well and he let us know what would be the benefits of getting it. He was telling us that it was good for high blood pressure which my husband and I both have. He also let us know that we had a lifetime warranty which is good and a nice thing to have. Since we are now seniors, we don’t like to continuously go out to buy things and pay to have things repaired. We also liked the safety features of the tub and when we compared it to others that are in the area before we made a decision, we found that to be the best for us. So, we determined to get the Safe Step.

I have total vestibular failure and I have tremendous ambulatory problems. I lost my inner ear function and I have trouble walking straight. I was afraid I was gonna hurt myself in the shower. Plus when I would take a shower, I would lay down in my regular tub, fill it up with water and enjoy the soaking. For those reasons, I thought I'd better get a walk-in tub to protect myself. I hate sitting in the Safe Step walk-in tub that long and letting it fill but still, I bathe more often with it. I would also tell others that if they need one and money is no consideration, to get a Safe Step walk-in tub. The sales representative I dealt with was outstanding. He was the very best. He was very professional and there was no pressure whatsoever. The installation went perfectly too.

I’ve seen Safe Step Walk-In Tubs on TV and then I called. In my first encounter with them, everything was up to my expectations so I just went with them. The sales rep presented his speech and came through real clear. He explained what our option was and the advantages that we could take over the tub itself and the warranties. We hit it off well and he sold me pretty much on it. I was up watching during the installation and it was done very professionally. The guy asked me as far as the hook-up to my main box, where I wanted it, how I wanted it, and was very courteous about it.

Safe Step Walk-in Tubs had a Better Business Bureau recommendation. The sales reps were fine, but the presentation was a little long. But I was amazed with the installation because they said it may take a day or a little longer but it was in half a day and they did a superior job. They took down doors and door frames. But you wouldn't know it now because they have put it back beautifully. I don't have to crawl out of the bathtub and worry about falling. It's a good investment if you can afford it.

Safe Step's rep was nice and the one who was in charge of the installation did an excellent job of replacing the wood on the floor. In the two weeks that the Safe Step walk-in tub has been installed, I’ve used it once and I like the bidet feature the most. Changing the lights was unnecessary but it was good. It is a lot of water and I had to change my water heater to have more heat.

It's a lot easier to get into the Safe Step tub and get the door closed compared to others. The rep from Safe Step was a very nice guy and explained stuff pretty good. And what he didn’t, the installer finished when it was installed. The tub was a little on a pricey side but it’s all good and since having it, I’m not quite so sore.

I did a bunch of internet searches to check on walk-in tubs and Safe Step struck me as a better company. They have a much better warranty on everything. The price is up there, but you’re gonna get what you pay for. The sales representative was very good and he was with us the whole way. I have his cell phone number and we were able to call him. We had something else we wanted to add and we had already done everything, but he went ahead and did it and didn’t charge us for it. The installation was quick. I thought it was gonna take a long time, but it only took them a day to get it done. I’ve had the walk-in tub for about two months now and my husband loves it for his legs because he’s disabled. The bubbles that help the circulation have really helped his legs. He has been more able to get around a little easier since using the Safe Step.

I've had a Safe Step walk-in tub for two months now. Before I bought the tub it was hard for me to get in and out of my old one. Safe Steps' tub looked a lot more comfortable to get in and out of. It has a low step in. Also, I have poor circulation in my legs and I believe that the tubs helped my condition a little bit more than what it was. The massage jets looked appealing on TV and it looked 10 times more appealing when it was in my home. I am enjoying it very much. The jets, the sit down heated seat, the aromatherapy and the lights were the features that I like the most. The sales rep was outstanding and the installation was excellent. Safe Step is worth the investment. I hope others will have the same results that I did.

We got our Safe Step Walk-in Tub on the 28th of March. Our interaction with their salesman, Phillip went very well. However, I have hardly used it. We didn’t have it very long and the first time I ever used the tub was a couple of days after we got it. By the time I got up to my knees with water, it was cold so we will have to get a bigger hot water heater which we haven’t had time to. I’ve also been in the hospital about three weeks. I’ve had a major surgery and I won’t be able to get in and soak in the tub. I’m at home recuperating now. The tub is upstairs but I wouldn’t be allowed to get in it anyway because I can’t have a soaking with my incisions. Maybe I’ll start using it a little bit later but I think we moved too fast on that situation.

There was no bar and I could not get in and out of the old bathtub. I needed something that I could get in and out of. We were watching the television and saw the Safe Step, which was the one we decided on. Their rep was very professional and he seemed to try every way in the world to sell to us. I like all of the Safe Step Walk-in Tub's features. I have a skin disorder and I have used the micro on the dial. I’m supposed to use it for 20 minutes, then turn on the jets and move them around from place to place on my body. It seems to have helped my skin quite a bit.

I was checking up on walk-in tubs and the one from Safe Step was the best, so I got one. My rep and the guys who installed the unit were fantastic. I've had the tub for a month and a half now and the whole thing has been absolutely great. Everything works wonderfully on it. However, I only use it once a week because I don’t want my electric bill to jump. But I use the shower part and it's great. Also, my granddaughter was in there looking at it and she turned the knob down from the regular 110 temperature and I don’t know how to turn it back up.

I saw the ad on TV and looked at it online and everything about Safe Step sounded good so, I didn’t look at anybody else. The rep was very nice and informative and the installers were pleasant and polite. I like the jet and they did a good job. They put the tub in and also put everything back like it was before. Everything went well and I’ve been really pleased.

Safe Step Walk-in Tubs have a middle of the road cost, cheaper than some and about the same price as others but they had better features. Mostly, the sales rep was good except he screwed me up. The whole thing went well but I questioned about the drain because the old tub hadn’t been used in at least two or three years. I was worried about the drain being clogged. I talked to him about calling the snake people in and having them snake out the drain while the old tub was out and before they put the new tub in.

We had already screened two companies and found that the price was too expensive. The ad that I read described the local dealer of Safe Step Walk-In Tubs as something that might have used the word “warehouse” or “depot” that led me to believe that it sounded like it could be less expensive than the others. But we were already familiar with the system in general and the ad let me know that Safe Step had all of the features we were looking at, perhaps even more. The sales representative was excellent and very thorough and I found him to be low-key. We told him upfront that we had seen two other competitors and the price was an important factor to us. The tub is a cost factor, so it’s not gonna be something for everybody. I talked to our orthopedist about that and he said that if we got the disposable income, hydrotherapy is an excellent choice.

The first company which I already have cannot have the permission and cannot wait for three and a half months so I had to drop them. Safe Step showed the same and it cost about $2,000 more than the first one but the sales team went through. Their people were very nice and came back to finish what needed to be fixed. So far, it’s okay and I’d recommend Safe Step to my friend.

I read about Safe Step on the AARP. Their sales rep was very good and I was satisfied with the people who installed the tub. The installers cleaned up though it was very difficult for them to get the wiring in. It was late at night, around 8:30, when they finished up and when they went through it to see if everything was working, I was not in the bathroom. It's a small bathroom and I'm large so I couldn't see everything. Later, when I tried calling them up to ask for help on how to use the tub, it was very difficult to call.

My significant other came up with the tub. She uses it regularly but I haven't used it. I should have been told that I needed a bigger hot water tank. Safe Step's rep went and looked at the hot water tank, and he came back and said it's okay. It's a 40-gallon tank and it's 12 years old. I'm stuck with it. Also, the tub is overpriced. If I had my head on straight, I would have canceled the order. I wouldn't recommend it to anybody.

The Safe Step Walk-In Tubs salesman came out and we did visits. The salesman was not the best, but I wanted the product. I didn’t even need the salesman. I could’ve just called Safe Step because I wanted them to put it in. It was a lot of money but I could afford it. The installers were very nice people, but they couldn’t bring that sized tub through the bathroom door, so they said that they would just cut out the wall. I said, “You’re gonna do what?” And the three very nice guys were laughing. They literally took my wall away, put it in, and then they said they would take care of it. They were laughing at my face and that was because they were professionals. They knew what they were gonna do and they put the wall back. I have to paint it and I understood that.

The Safe Step sales rep made an appointment with me and he was very thorough and well-informed. He had a good, well-done presentation with pictures and testimonies from other people. He spent a lot of time with me and took his time. Also, Safe Step Walk-in Tubs are American-made and after having the presentation, I was convinced so I bought the unit.

I have fallen in a bathroom tub and I had to have a rescue squad come and get me. After that, I decided I needed some kind of a walk-in tub. I saw Safe Step on TV, so I called them up. The sales rep who came out was good and their installer was really efficient. He marked up anything and didn’t scratch any door. He just got the tub in and got it hooked up. My wife really loves the tub and she likes the heated seat and the jets. I also like Safe Step and I feel safer using the tub. Plus, it’s easy to take a shower in there.

My interactions with Safe Step's sales rep and installation team both went well. My walk-in tub's features are all very nice.

We called Safe Step since my wife read in the brochure that it had a bidet. All the jets are working, but the bidet doesn't work. And there’s a piece at the tub that’s very sharp. Nevertheless, the Safe Step walk-in tub relaxes me. And we like its heater feature. The sales rep was also knowledgeable. I had a good interaction with him. The installation team was polite too.

Safe Step's installation team was cool. We did a lot of laughing and they cleaned up and took everything. I like all the features of my Safe Step tub and I really like to sit down in there and relax. I’ve been hurting a lot from having a spinal cord injury so I take a shower really quick. And while the tub doesn't do much because I’ve been hurting a lot, I feel a difference. The tub takes a lot of the pain away but I try not to get in it as much because there's a lot of warmth there. I'd recommend someone else to have a Safe Step tub. But I'll stress that the tubs have to be a little longer for tall people like me. They were made for normal sized people.

Before I got my Safe Step Walk-in Tub, which got so many more things like lights and perfume, I used my deceased husband's tub sometimes. He couldn't walk after his operation so he'd go in there and then he'd feel better. So, I know that it works wonders for making you feel better. I got the tub on March 19th and I'm looking forward to it because I do a lot of gardening and my knees and legs get sore and tired.

Safe Step Walk-in Tubs seemed like it was the best quality and it had the warranties on it. Also, what I read from the AARP reviews made my decision. The sales rep was great, very friendly, very comfortable, answered all my questions, and seemed very competent in his knowledge of the product. The installation also went very smoothly. They were there about eight in the morning and took about seven hours. My favorite features of the tub is the ease of getting in and out of it. My husband has a degenerative disease so it's easy for him right now, and it will be very convenient down the road. I would definitely recommend Safe Step to other people who are looking at that kind of a tub.

A lady from Safe Step came out here and told me about the tub. She was really a sweet lady. Then, the installers came out to put the tub in and they were nice. And although it took forever to get it out here, the installers have done a good job. My tub runs, has sliding glass doors to it, and is a really nice one with its mirror. However, I’m not satisfied at all with it because it is too little. What I had before had this other part built on and we put the tub in before they closed it up and it was a whole complete tub together.

One of the key things that made me choose Safe Step is that it's all US made. I don’t buy anything that’s not US-made. Additionally, their sales representatives were very good. They answered all my questions and spent the proper amount of time to go over things. The installation team was fine too. They cleaned up after themselves and the installation was clean enough that I was going to put tile around it. I was happy with the installation where all I did was paint. It saved me $800. I also like that the walk-in tub got the door that you can walk in. I’m able to get in and the tub helps my back. You may be able to find something that’s less expensive but quite frankly and in many instances, you get what you pay for.

The Safe Step Tub is a great investment and I’m enjoying it. The company gives a lifetime warranty on their product. Everything ran smooth setting up with the rep and the installers also did a good job putting the tub in. They were very courteous and they were careful about my property. I've had the tub for about a month now and I like the jets in it as they help me relax. The lights in it are just right too.

The sales rep was great about explaining things and making arrangements for the delivery. Then, the installation team was a riot. There were three of them and they worked fantastically together. The unit is the same size as a 5-foot tub and they maneuvered it through a hallway and the door going to the bathroom, raised it up, went over the vanity, and into the bathroom. All that time, they were joking with each other. They looked at things and figured out how to change. The hot tub is a hoot to use at first. One feature I've used is the one which you turn on while you're sitting in the tub and the water is about to your knees and a jet would go off and take your flaky skin off. Overall, I've had a delightful experience with Safe Step Walk-In Tubs and I've recommended them to a friend.

I had two back surgeries. I saw Safe Step's ad on my cell phone and I thought the tub would be good for me. I had a regular tub and shower, and I had one of those shower chairs and it works alright. I had almost like a hot tub. However, I'm not happy with my Safe Step tub. The new tub is too small for me although I’m not a very large person. I’m 5’7” and 140 pounds but it’s difficult for me to move around in there and I can’t use the thing where you hook it onto the wall and stand under it because if I do that, the water runs off the side of the tub onto the floor. Also, I have a tear in the rotator cuff of my right shoulder, so it’s hard for me to reach up. And with the tub being on a hose, moving it around is stiff. It’s very difficult for me to shower in there and if I want to sit and get the water up to my chest or close to my neck, I’ve gotta scrunch down in there where I got my knees under my chin. The new tub isn’t serving the purpose for me.

We saw Safe Step Walk-In Tubs in a magazine about four or five years ago and called them. A gentleman came out and it was the same guy that sold it to us this time. He was very knowledgeable. All of his materials, in comparison to other tubs, were better this time around. The only reason we didn’t do it the first time was we didn’t have $12000 to spend. We also had Kohler, one other company, and American Standard come out. I did a lot of research and American Standard’s lowest price was $18000 plus. They gave a free toilet that was computerized and had a bidet but I told my wife that for the cost of their tub, that toilet is not free. We’re paying for it. And Kohler didn’t have the quality. The thing I liked best out of all four tubs we looked at was Safe Step is American-made and assembled here, where all the others were made outside and assembled here in the states.

Safe Step's sales rep came to the house and measured everything. He was very nice and said at the time that the men would be here to install the tub. They then came and set the tub in. They took the commode out, and they had to take a door off in the bathroom, then they put all of that back. And by the time they left, the tub was in, ready to use, and everything was back where it was supposed to be. They did a wonderful job. I like the heated seat and the water jets. I used to dread taking a bath because it was so hard for me to get in and out of the bathtub. I would just take a 15-minute bath. Just get in, get out fast as I could. Now, I go in the bathroom and I'm in there for an hour. I love the tub and would recommend it to anybody.

We got interested in Safe Step because of my wife's inability to get in and out of the bathtub. Safe Step was less expensive and we liked the features it has. Mike, the rep who helped us, was okay and we had a good dealing with him. The installation team did a great job too. They weren't here that long and we would never have known they were here except the tub was in place of the old one. It's a nice tub. My wife has cancer and now she can get in and out of the tub and take a bath by herself. Although the tub costs too much, it gives her a certain amount of independence and privacy so it's worked out well.

I had a really good experience with Safe Step Walk-in Tubs. I've been looking at them for a long time and I kept seeing them advertised in Elks since I get the Elks Magazine. I called their number and when they told me that they were made in the United States, that sold me. The Safe Step representatives were all great, particularly the guy who sold it to me. And the two guys who installed were super neat fellows and nice. They came and measured and then they installed in one day. With the tub, I love the back massage and to the legs. I also love the micro bubble which is fantastic. Since I've started using the tub, I noticed that my skin is better and the one leg that I had hurt in a fall is beginning to come around now with the massage.

At first, we said that we were going to consider something else, but Safe Step's rep was very pushy. We just wanted him out of here and we finally signed. Safe Step did what they said they were gonna do, except the installation crew left a hole in one tile where the previous shower in the wall was. They said they'd look for a tile, but I haven’t heard back from them. They also broke a six-inch tile around the window. I'm still learning the tub but one of the worst things about the tub is it takes so much water, but I knew that upfront. I wouldn’t recommend Safe Step Walk-In Tubs.

I got a thing in the mail about $1,500 off from Safe Step, and I’d been wanting a walk-in tub because my leg wasn’t getting right into the bathtub. I had a bone broken in one leg and my ankle's broken too. The sales rep talked and talked, took his time and explained what to do. He was a good salesman and I liked him. I had the tub installed last month and I like everything about it. It didn’t take the installers a day to install it. They cleaned up too. Safe Step has some good people working with them.

I happen to see Safe Step Walk-in Tubs' advertisement on TV so I called them. Their sales rep seemed to have done well. He made a good presentation and we were informed on his product. We agreed on the price and the main thing was the guarantee on it. It was a little expensive but I'm hoping it's gonna be money well spent. The installation team were real nice people and our interactions were very good. Everything with the walk-in tub is good and I'm enjoying all of its features. Since the installation, I feel that my legs are a little more relaxed.

Safe Step isn't installing their tubs very nicely with the outside framing. They put inexpensive plastic all around my tub to finish it and it doesn’t look finished nicely for a $13,000 tub. I told the installers where to put the tub in my bathroom as I wanted it more even with my shower and it would sit back about eight inches from the edge of my rug where my original tub was. Then I had them leave open the end where they could have covered it with plastic. I happened to have some old tile that the builder left in my house in 2005 and I have just enough to put tile around the front of my tub.

Safe Step is made in the US and their stuff is guaranteed for life. The sales rep was very personable and our interaction went really well. He sat down and took his time and explained everything in detail. The installation process went really smooth, too. The guys knew what they were doing and cleaned up after themselves. They filled up the tub, made sure everything worked, and went over everything with me. Now, it's easier for my mom to get in and out of the tub. It's also easier for me to use and it does not hurt my back as I don’t have to strain it so much.

The first time, the Safe Step sales rep didn’t know how to cut the door for me but my niece came and cut it off and showed the rep, and it's been doing good ever since. The installation team did a nice job and they cleaned up everything. I get in the tub, sit down and then turn the jets on. The pain I feel is not as bad unless I get around a lot in the day, but then I go in the tub and get out and then I feel a lot better. I love it.

I had a big bathtub and my wife Mary couldn’t get into it anymore as it was too high. Safe Step was warrantied for life, so I don’t have to work on it at all. The sales rep explained everything to me and Mary, and I had a good conversation with him. Also, the two installation guys were awesome. They came up here and had the installation done fast. They did a really good job on my bathroom. They explained everything to me and said to call them if I ever had any problems. The only problem I have is they haven’t sent me an operator’s manual and I'm having trouble with my lights which don’t stay on. I called the two installation guys and they said they passed the word to somebody. That was over a month ago and I haven’t heard from them since. Other than that, I’m pretty happy with the tub and my wife likes it. My grandkids love it as well. I use it about three times a week to massage my legs and I love it too. I've already recommended Safe Step.

The sales rep from Safe Step was quite good. He told me though that he was “Johnny on the spot” and that everything was one hundred percent. But something went wrong and I called and I’m getting no results. The remote does not work and they told me they were gonna send me another one, and it has been a month. But the installation went really well. They cleaned up and the tub looked good. I’m disabled and I wasn’t able to bathe before. I had to shower all the time and now I can bathe. It’s very soothing and relaxing, and I’m enjoying it. I own another Safe Step Walk-in Tub and I’ve had it for years.

Diane, a friend that I was taking care of, got out of the hospital and she couldn’t take a bath or a shower without a walk-in bathtub, so it was the necessity of it that made us decide on Safe Step. We were in a hurry to get one and our salesperson was really good on explaining about it. Dealing with their installation team was excellent but when they installed the tub, they filled the molding at the bottom with caulk and I wish so bad they would have cut it more precisely so it wouldn’t need so much fill in. I’m still waiting for them to come out to fix them but other than that, the hydrotherapy of the bathtub is just wonderful. It has improved my friend greatly and as for me, I take full advantage of it when taking a shower.

When we inquired with Safe Step Walk-in Tubs, I told the person we talked to on the phone that we weren’t interested because we wouldn't be able to afford it. But I said during the conversation that if they want to send their rep out, we will talk about it, but I also said that we won't probably be going anywhere. The rep got here and we talked a little bit and then when he was about to leave, he said about showing us the tub's features. So I told him to show us and I was impressed with the tub, the features and what it might mean to us personally. While the price was four times more than what I was expecting to pay, but we went ahead and bought it anyway.

My husband is 70 and a disabled veteran so he had a hard time getting in and out of the tub for bathing. Safe Step had a lot of good discounts for AARP and disabled veterans and so the price seemed very good. The rep came to the house, sat down and talked with us. We had a positive feeling about him. He went over it thoroughly with us so we took his advice.

I looked up online to see Safe Step tubs then I had a guy come and talk to us and we decided to buy it. The sales rep was very patient and accommodating. He was happy to answer questions. It was late in the day and he stayed for a long time and talked to us. My husband is a talker and he likes to talk to people and still the rep tolerated that so he was a nice person. The installers were nice guys too. They showed us how to use the tub and the installation went fine. Overall, I had a good experience with Safe Step.

The Safe Step sales rep wasn’t pushy and the installation team was very good. They installed the tub the same day they came. Everybody answered the questions that I had and explained things to me. And when they had to change something, they came and asked me first before doing it and how I wanted it, and I enjoyed that. I chose Safe Step because of the better features of the unit and my favorite features are the microbubble, the heated seat, the shower options, and that it’s easy enough to get in and out. Also, I feel more relaxed. It was a very good experience with Safe Step.

Safe Step is the best and my experience with them has been all good. The representatives that I worked with were perfect. They were hard workers and they got the job done. The installation also went well and they completed the job in about seven hours. I like getting in the tub. But when the rep sold me the tub, he never measured me. I merely can close the door and I sit down in there. When I sit down, I can hardly get the doors open and it’s a little tight. They should add a little more room. The doors hit the knees, but I'm all right. But if I was a bigger man, I'd be in trouble. Other than that, the tub is good and I feel better when I'm clean.

I called several companies and it was Safe Step Walk-in Tubs that got back to us really fast. They answered all the questions that I had at the time. My husband was the one who really needed the tub and I shared all the information that I had gathered from the three companies that we were looking at and we chose Safe Step. I have used the tub several times but I have a minor problem. The space where they put the bathtub was six to eight inches short so they built this little thing so that it can fit in. It looks really nice but we have the shower feature where you could put the hose up and the hose does not go over that. The shower water more or less comes down on it and the faucets don’t go into the tub. That aside, I like the bubbles feature the most and I would definitely recommend Safe Step.

We checked out Safe Step Walk-In Tubs about a few years ago. We came back to it and that was the brand we decided to go with. Their sales rep was very good. He was very informative and helpful. The installers did a good job. They were friendly and personable. Since getting the tub, my husband used it more than I have. He likes the massaging feature for his arthritis. I like the jets too and the bubbles that come out for the skin. We feel really good when we go through it. We usually do it in the evenings so it helps us to sleep during the night. It's refreshing.

Safe Step's reps explained everything in detail, how it works, as well as how it helps and benefits me and my wife. Then the installers were great and finished in a day. My wife uses the tub most of the time. It's perfect for her bad knees. She'd soak in it, which has helped out a lot. Everything has been good so far.

The Safe Step rep was very informative, and I liked the quality of the tub's materials and the lifetime warranty. The installation went very well too. It was a husband and wife team that came in and they did a very professional job. They cleaned the bath themselves, took their time and it was done in a day. The tub is for my mother and they took time to train her and show her how to operate it. She likes the jets and the heated seat on it. Her legs feel a lot better and the small bubbles exfoliate her skin. I’m very pleased.

We did some shopping and Safe Step seemed to be the best. We had the tub installed on the second floor of our home so the team had to get the tub up a flight of stairs. There was a bit of damage done to the stairs railing but we expected that. With the Safe Step walk-in tub, I like being able to take a bath again. I had a really bad fear of falling in our old tub. I had taken a couple falls and I didn’t wanna do that again. I like the safety of the Safe Step tub, as well as the water jets. My wife likes the tub as well. Although the tub's too expensive, the feeling of relaxation has made a difference.

We went up to our neighbors who had the house with the same footprint as ours and they happened to have a Safe Step tub and ours was going to go exactly like theirs. I asked my neighbor if she would do it again and she said yes. The Safe Step rep, Bill, came and then we called them back and said, “Yes, we wanted the tub,” but he got sick. We had a little bit of a delay there but everything went okay. The installation took all day. They also did a nice shelf around the backside by the window. It seems very nice. I’ve cleaned the tub out and my husband had used it.

I've looked at the pictures of all of walk-in bathtubs, and the tubs were nice and easy to get in with Safe Step. Their sales rep knew what he was talking about and the installation went fine and dandy. Our experience was all right, but it's just that the bathtub is not quite wide enough.

I've had the Safe Step tub for approximately two months. Their sales reps were great and they told the features exactly as it was. I went with their tub because of all its features and it has a low step-in so you didn’t have to raise your legs high to get into it. The installation went great and the installation people had done it fast and good. Everything went smooth. The tub is great and it works well. My favorite feature is the spraying of the water. It’s soothing to the feet and legs for I’ve got diabetes and neuropathy in the feet. I’d tell friends they need one and it’s better than a conventional tub.

Safe Step promised me good results and a good discount price. I'm 86 so I have to take every dandy bit I could and so I chose them. The sales rep did his job and presented a good program to me. The installation team was very good and very effective and they were very good on the time. But they gave me a portable little control and it’s not working. Other than that, I’m very happy with it.

The Safe Step Walk-in Tubs policy was good and their sales rep was fantastic as he explained to me what to expect. Everything went smoothly. Their installation team was great too. They did what they had to do and they even put in a new toilet that I had purchased. They switched out the old one because they had to move it anyway. I like the aromatherapy and chromotherapy in the tub. I have arthritis and the jets on my legs are therapeutic for me. I now have a little more mobility and I don’t hurt as much.

We've had our Safe Step tub for about two months and I'm happy with it. It looks nice right into my bathroom. My problem is my hot water tank only fills it up to where you sit and I’ve been waiting for the plumber to get around and put that other thing in to heat it up more. I’m having a hard time and they’re pretty busy right now, but I wish I could hurry up because it’s some kind of a deal that’s supposed to heat the water up, keep it and fill it up to the top. Both my husband and I need the therapy. My husband’s got dementia and he’s hurting a lot. It would help him a lot if he could get in there and have those jets working on him.

We had been talking about getting tubs for a while. I did some research and Safe Step seemed to have a very good reputation. We worked with a very knowledgeable sales rep, who was honest and had a sincere desire to help others. Things went fantastic with the installation too. The team knew exactly what they were doing. They were polite and they cleaned up after themselves. Since using the tub, it has helped with my arthritis. I feel very good in it and I really like the micro bubbles jets. Our Safe Step experience has been great and I've been very satisfied.

I am an Occupational Therapist working with senior citizens. Several of my patients have gotten the tubs, what I find out that unless a person has full mobility, can use both legs and is slim enough these tubs are great. But the majority of seniors do not fit that category. They invest in the tub but find they cannot use it. This is too expensive to be useless.

Our $14,864.00 unit was installed on January 23, 2018. This is March 20, 2018. It doesn't work. It never worked once for us. The only time it worked was when the installer showed us how to use it. The seat doesn't heat up and the jets don't come on. The water runs in and the water runs out. That was routine with our old tub. We have called 4 times for help and are always told that help is coming. It never comes. No one ever calls us back. Back in 1970, our house cost $10,000. This Jonah cost up almost half again as much. We should have never paid cash - should have put it on a card. Take that as a warning. The next step will involve a lawyer. Do you really want me to put this review on my social media - Facebook?

I had a Safe Step tub installed in my home and was given a two year warranty with no extended warranty available. The tub does take a lengthy time to fill and my tub takes on average 15 minutes but only four minutes to drain. The jets work fine and aid me with my arthritis issues. The other nice feature is that you can use a variety of aromatherapy packages. On the negative side I recently had an issue with the motor inside the tub which turned out to be defective and I wound up paying close to $200.00 for service. I was told that the technician would call and set up an appt. but that never happened. He showed up and proceeded to replace the defective part BUT his English skills were awful and he failed to leave me a receipt.

The tub itself is wonderful but does take about 15 minutes to fill. Bring a book to read. The installer did a great job although he was a bit of a hot head. Lost his temper very quickly when asked to do something. The company is one of the worst as far as returning phone calls. You have to call over and over again to try to reach anyone.

Problem is way tub drains - very slowly if at all. FIRST no one told installer about adjusting screw on bottom of tub drain stopper which can be adjusted to lift stopper much higher than left with us after final inspection - causes drain to be much slower if not adjusted to maximum stopper height when lever at tub top rotated. SECOND is that drain activation lever at top inside tub is mechanically defective such that when chrome outside lever is secured to the operating shaft in the tub thru flange for the drain lever the set screw on the lever (which seats into a hole in thru shaft) is out of sync and pulls lever into tub body so tight one can not turn lever. If left a little loose it just fails to operate (such that my wife who really needs tub functions almost drowned trying to empty when it was filled with her in it). (Need a diver's aqua lung rig to get down under water and pry up drain stopper.) So very, very poor product engineering.

Runaround by phone and no local rep in Nevada to contact. Safe Step Tubs refuses to honor parts (leaking Delta faucets) on tub purchased late 2013. Parts warranty states in writing "Lifetime Warranty." Customer service will not even return phone calls. Have been trying to resolve for a few weeks now to no avail.

When the showman shows up it was all go. Until he demanded to have my wife there while she was at work. I was the one who makes the choice. And pay bills. So I will never trust Safe Step tubs again. They will have to give it free to us. Cause the rudeness and the trying to bully was not my idea of a sale. I did report them to the BBB. No one should be treated like that.

Called by phone, talked by instant messenger and send more than 3 requests for help on their website. What is it with the other end of the line with this company. every contact took my personal contact information and said someone would call/email me. NOTHING EVER HAPPENS. I don't want to buy a new one. I just want a point of contact in San Diego, CA 92154 to repair it and check it out for safety. I've had it for less than 10 years and I want it checked out. Horrible go around of nobody answering me.

After a year and a half, a gate valve inside the tub leaked ruining a portion of my kitchen ceiling. Just getting the local company contracted by Safe Step to come out and find the problem was a major chore. They gave me a serious runaround. I was told by a Safe Step executive that the repair to the ceiling would be covered as long as I submitted three estimates to Safe Step. I did this and it's been two weeks now, and I'm still waiting to hear something from Safe Step.

The installation was as promised, and the tub is everything as advertised except: 1. Don’t see any effects or even smell the aromatherapy. 2. The seat is only half heated due to a design flaw. 3. The shower curtain they furnish is way too long to be useful. I had to pay to have it shortened. 4. It’s too easy to flip the handle up and open the door by accident and flood your bathroom. For these reasons I deducted two stars. The actual water and air jets work well and do their job. Otherwise a nice design and functional. Overall a mostly satisfactory buy.

The tub takes so long to fill and empty my 80 year old mother decided she'd turn it on to fill, then use a ladder to climb in and out. It's a miracle she hasn't broken her neck or drowned yet. You can bet I'll hold Safe Step responsible when she injures herself. Their high pressure salesmen lied to my father about it filling in a reasonable amount of time. It takes 20 mins!! Too long. My Mom is nearly hypothermic in 20 mins sitting there naked waiting for a damned tub to fill. Then draining takes just as long. Luckily it is so slow she's only bathing and climbing up and down the ladder once a week now. I just called them as a new potential customer to ask for price info, but they won't give price info over the phone. Only a high pressure salesman is allowed to talk about that in person with the elderly person at the home. Stay away from these crooks. They prey upon elderly and ought to be arrested. Shame on you all involved in this scam company.

I had a Safe Step walk in tub put in my home, and I thought I would like it. Well I don't. I thought I could have my mother taken out of the nursing home in Indiana and brought here and that the tub would help for her. That didn't happen because she fell and broke her hip.The tub is too expensive and had to get a bigger water heater because it takes too much water! I used it once and haven't used it again. Where the water drains the shiny part is peeling off, I thought all parts were stainless steel.

I purchased a Safe Step walk in tub four years ago. I have no problem with the salesman or the installer except for the fact that the installer told me that they had sent the wrong door for my tub and it would mean a trip back to Florida to get the right door. He said the door would work that I had so he installed it. I believe the door opens the wrong way. This tub is the most overpriced mistake that I have ever made. It is uncomfortable - you sit on the heated seat and freeze to death while the tub fills. I have arthritis and thought it would help - I see no difference. I dislike the tub so much. It is hard to clean - just wish I had my money back. Must have been a senior moment when I agreed to pay that exorbitant price - could kick myself daily!

The tub is wonderful but the cost of financing can make the tub in the end cost 30K if you only pay the minimum amount due. I wish I had shopped around more in hindsight. I also was charged more for things that were never done like removing the toilet and widening the door. They said I would get a credit back on those things and I never did. I gave up on trying to get the credit back. I would recommend people check out at least three tub companies before purchasing. I only checked one and regret it. The tub is wonderful but is it worth 30K... I don't think so. When you purchase and if you finance ask yourself if you can pay more than the minimum.

I bought a tub 2 years ago. It did not work properly from day 1 when you turned on. The jet's fine turning them off was a problem... I have used the tub about 4 times in 2 years... They did not respond at all to my complaints about the switch. I decided to give it one more try... Started filling the tub and it leaked water out on the floor so I drained it and starting trying to get in touch with Safe Step. We emailed and called several times... It took them over a month to reply and then we were being put on the list for repair.

I saw Safe Step Walk-in Tubs and I called them. Their sales rep was very friendly and we had a good rapport. Their installation team was friendly as well and I could watch whenever I wanted when they installed it. Plus, I’m 76 years old and my knees are bad and I like that I could get in and out of the tub. That was the main reason for getting it. My husband especially likes the handrail. I also like the jets but I would like to have them on the side. I'm top-heavy and I wish I could get some penetration on the shoulders instead of the back. That's what I learned from having this tub.

I have a stand-alone shower and I wanted a tub where I can sit down in case I slipped or fell. I’ve been looking at Safe Step Walk-in Tubs for a long time and I saw some ads on TV. It was a good experience dealing with their sales rep. He was extremely nice. He explained everything thoroughly and showed me all kinds of information. The installers were very polite and nice as well. They had quite a job, but they did great. I’ve had the Safe Step tub for more than a month now and I like everything about it. My favorite features are the heated seat and the whirlpool. The whirlpool leaves me a little easier to maneuver. Also, it's relaxing and it helps with any kind of stress, pain or muscle train. I would recommend Safe Step. They were very thorough and definitely did a great job.

We had the Safe Step salesman come out and he told us how well the tub is made. It seemed a lot better than others and it's pretty darn solid. It was pleasant to deal with the salesman. Their installers were great and they did everything. We had a problem with a leaky door, but they knew what the problem was and fixed it right away. The lighting is nice and you can set it to whatever mood you like, and the microbubbles are neat too. It all works fine.

We were impressed with Safe Step's presentation. Their installers were very good and neat. We had one minor problem, but they came out right away and took care of it. We are very happy with it and enjoy the ease of getting in and out.

I'm a veteran and the sales representative from Safe Step said that they would take care of all the paperwork. They do it for veterans all the time. But it's been a couple of months now and I haven't heard back from them on that. They installed the tub and put up a grab bar, a mirror insulation, and a shower curtain. I've been in it, and I fairly like it, but I'm having trouble getting the lights to work. I'm pretty dissatisfied right now. They were fast to put the tub in and to want the money, but the installation is not completed yet. And the man who's supposed to come next week will finish it. I contacted their customer service three times and the representative scheduled for someone to come tomorrow and then he called back and canceled it until next week.

I'm very pleased with my Safe Step Walk-in Tub so far. The only thing is it takes so long to fill up. I'm not a long tub person yet, so I've been taking quick showers and I would like to get used to this long tub business. I got one of those $1,500-off coupons from some kind of magazine and I've always wondered about them so I just called. Then I did it. Jennifer came to see me and she was very, very nice, She did everything she's supposed to do and I have no complaints. She showed me sample videos and described everything about it. Then she did all the measurements and decided what they needed or didn't need to do.

I’ve been wanting a tub for a good while and I finally decided to get a Safe Step and I'm very happy with it. I get around better and I like the marbles, the back sprays, and all the foot washes. Also, I have back problems and the jets that come on the back help quite a bit. The sales rep was very proficient, telling me what it's all about and the installation team was great too. Safe Step is a great product and anybody looking for tubs should consider it first.

We are satisfied with our Safe Step Walk-in Tub. Our favorite feature is the jets because they have an effect on our bodies. However, we had a problem with the department that's in charge of installation. The guy that installed the tub thought that the job was finished when he left. The shower part did not work properly and it just trickled out. We called several times before we could get someone to come take care of it. We started calling four days after it was installed and it did not get fixed until a month later. We were more than satisfied with the salesman and the person who did the initial installation but we would not recommend Safe Step because of the way the business office handled the follow-up.

We’ve had the Safe Step tub for a little over a month now. Their sales rep was very good and he knew his merchandise. He was not high pressure at all. He just gave us the facts. The installers were here about five after 8:00 in the morning and they were very cautious in covering the floor in and out of the front door. They did a beautiful job and cleaned up everything just the way we expected them to. We’re very pleased. They were gone by about 4:00. I was really thrilled with the tub. We like its microbubble feature. My husband has very dry ankles from diabetes and other health issues and the tub has helped his legs so much by exfoliating them. He also loves it for his severe back problems. It feels so good when he has his back jets on. Also, I had hip replacement surgery and can get into a regular bathtub but can’t get out. This Safe Step tub had enabled me to have a bath. We’re very satisfied customers and we’ve already talked about it to friends.

About a month ago, I got a Safe Step Walk-in Tub. It had a free heating sheet and I like its colors and bubbles. Also, their sales rep and installers were very courteous. They were very clean as far as putting down things that catch dust. I feel a lot safer now. I'm an invalid and I get in the tub easily. I'm very satisfied. The tub was a good thing all-around.

I saw the Safe Step tub advertised in AARP and have had mine since the 2nd of August. Their salesperson put up the figures and everything else but one time, when I called their Nashville office, it took them a couple of weeks to return my call. Then Steve, the installer, had to come back because I had a question on the caulking in the back. I also made a second call several weeks ago to have him come out again because the main access panel is loose. They told me that all I had to do was press it and it'll go back, but it's not going back. Steve then called me and said he could come on the 9th or 10th of September but that was my birthday weekend so I told him not to come. He said he had a real busy week and I haven't heard from him since. But the overall experience was very good and I’ve recommended Safe Step to a friend.

The Safe Step salesman sat in my dining room and told me about walk-in bathtubs, and I was impressed. He seemed to know a lot about their product. It's not necessary for me to have a walk-in tub at this point in my life, but I was anticipating. I've had to use it as a shower right after it was installed because I had someone come in and took over my shower room. So, I had to learn how to use it as a shower. I don't have the patience to use it as a tub because I have to wait seven minutes for it to fill. And the only way to do it now, when I do use it, is to crawl over the side after it's full and then I crawl out. I don't wait for it to empty because it's just too much.

We had a jet tub before and it was so high. My wife and I were in a motorcycle accident three years ago and we had to go to Safe Step to make it feasible for both of us to get in a tub in the years to come. Their step wasn't as high as the other ones, so it was easy for us to pick out what we wanted. I like the cleansing feauture, the microbubbles and the leg and the back jets. Plus, the tub is very easy to clean and it doesn't take long to fill up or to drain. It's been a very pleasant experience and I wouldn't trade the tub for anything in the world.

I'm not really satisfied with the whole Safe Step deal. They have a fine product but they don’t tell the pricing upfront. There seem to be a pressure that if I didn’t make up my mind, I will lose $300, $400, $500. The sales rep was real secretive about the price. The first question he asked was, “Well, how much can you afford for this product?” And he said, “Well, how much do you think one of these will go for?” And before I can get in there, my wife shouted a price and so immediately right there, he knew where his cushion was. He worked with that number instead of upfront pricing. If people knew how much it was going to cost them, I really doubt that they would sign up because it’s expensive. It’s like buying a brand new car and I don’t think that it should cost that much.

Safe Step got all the bells and whistles that my wife and I wanted in a walk-in tub. A friend of mine told us about them and we liked their warranty. We also had an excellent interaction with their sales rep and they're a lot better than these fly-by-night people.

When we saw Safe Step's infomercial on TV, my wife called them to see where it would fall out. They have a really good salesman who came here and sold us the tub. The installation guys were very knowledgeable. They clean up after themselves and they were also really quick. My wife loves our walk-in tub. She had issues with her feet and she thinks it's a little bit better since we got the tub. I got it for her, but I've also been in it once, so far. There were a couple of times when the drain wouldn't work right. When you pull up on the drain, the stopper wouldn't come up because there was a lock on the stud that's on the stopper and it was loose. I didn't know what happened with it but I adjusted it and tightened it up, and it was fixed.

Safe Step sent a representative to our house that told us all about their product. Their installers were nice and we liked them. Everything went smoothly. I like the hydrating bubbles of the tub. I'm glad Safe Step is out there and I would recommend them.

My husband and I are getting up in age. I’m 74 and he’s in his 60s. We were having problems getting in and out of our old tub so we decided to go for the Safe Step tub. Mike, the salesman, came to the house and was very thorough. He spent three hours explaining everything and showing us videos on his laptop. When they put the Safe Step tub in, there was a problem with dripping and though they were real busy people, they came back as fast as they could and fixed it. It works good now and the jets feature is my favorite. Also, with Safe Step, we don’t have to step over our tub and take a chance on falling. They were late in sending the coupon book that details how we would pay for it monthly with the bank but we finally got it today. Besides that, it was a very good experience.

We liked the product and the presentation of the salesman. The water jets, microbubbles, lights and the heated seat are all great. It came with a remote control but it only worked for a week or two. We've asked them for another one and they said they'd mail it to us but we're still waiting after a couple of weeks later. Other than that, I love the tub. I take a bath in there instead of showers, and it's like having a mini-jacuzzi.

My wife handed me a Safe Step Walk-in Tubs advertisement in our magazine, and I liked the mini jets. Plus, the salesman was good. We also worked out a deal involving a shower head and surround for our other bathroom. We just had to come together on a price on that. The installers were in and out in a day. They did a good job, but I should have changed the tub out before getting started on the shower. I had put it in for guests and for the family that's here and the features all work well. The step-in worked out good, but I should have thought that a little bit more about my second bathroom where I did my tub.

I like that the Safe Step tub massages my legs and feet. But the gasket on it was loose and I had to ask their rep about it. At first, when I turned the back things on, water would shoot up all over the bathroom. I was told to turn the little knobs down and it worked.

My roommate saw Safe Step on TV and they could get to me quicker than the other one so I chose them. The rep tried his best to give us a long and drawn-out program. We wanted the best he had to offer and we wanted to get a check and be done with it. But he kept trying to tell us about everything. He’s a very nice man but we had other things to do. But the installers were awesome. Somebody said the installation could take as much as three days and we were dreading it. But the installers got in here and they got it done in a few hours’ time.

We had the bathroom remodeled and took Safe Step a lot of time. We reused the shower but not the tub. Their reps answered all our questions and the team that came out here got it installed for us.

The Safe Step rep was very good and the installer was wonderful, too. However, the tub leaked. We talked to the salesperson, and I put a stop on a check that I wrote because I didn’t want to pay for it if it was going to leak. So, the installer called me the next day, and he came out the day after that. He was at the house for two hours, fixed it, and then it worked fine. I was highly satisfied with the way I was treated all the way from the purchase to the installation. I haven’t been in the tub but my wife likes it.

We were thinking about purchasing a walk-in tub so we called and got some information from a bunch of companies. Safe Step was the best one that gave us more information on any of the walk-in tubs. We love our Safe Step and Andrew, the rep we worked with, was nice. He got right on the ball. They kept giving us a bunch of calls that they'll get to me. I called Andrew and told him that I have a mess and the installers haven't come out yet or called. He called me back and he said that somebody was going to be calling me within two hours and they did. The installers got out here the next day and looked at it.

The sales representative explained the Safe Step product well and everything was made in the US. The installers did an excellent job and we've used the tub twice. My favorite is the circulation and the small bubbles or mist, but I have to pay attention when I turn on the circulation for the back or I'll be throwing water all over the place. Safe Step people are excellent to work with.

Safe Step was the first company I looked at and when I looked at the other companies online, they did not seem to have the things that I wanted. The Safe Step sales rep was informative but it was hard to reach him after I signed the contract. I had ordered cream but I wanted the white. I called the main number instead and they took care of the problem. The installers were very good. It took them most of the day, but they did a fine job. I like the foot massage and the microbubbles, but the microbubbles takes forever to fill the tub. The cost was also too much for what I get.

The Safe Step tub should at least be two or three inches wider and I’m not happy with it at all. It’s not wide enough for me and my elbows and arms are hitting the walls. The rep had talked to me so he ought to know how big was the tub he needed. He was bigger than me but he said he’s got the same size too, so he lied right there. He’s the one who put it in there and I can hardly move in the tub. I called Safe Step customer service about that and they put me with the salesman and he just brushed it off. That is not good and I want something done because it’s not right.

We checked the difference between Safe Step Walk-in Tubs and several different companies, and we liked Safe Step's lifetime warranty. Their sales reps were also great. They didn't push me one bit and they answered all our questions and proposed questions I haven't even thought of. Then the husband and wife came and did a remarkable job installing it. They came sometime in the morning after 9:00 o clock and did it in one day.

I got the Safe Step tub two months ago for my parents. I liked its heated seat and the exfoliating jets for the skin since my parents are elderly. I also liked that when I talked to their sales rep, she was really nice and she lives in the neighborhood. She came to the house and made my parents very comfortable as she interacted with them. My parents love the tub especially my father as he’s the big bath taker. My mother has Alzheimer’s or dementia and she wasn't taking baths before. But she is taking baths now since we had the new tub. Also, the fact that they can rinse off before they get out of the tub makes me I feel like that dirty water is rising off of them and they’re cleaner. My experience with Safe Step was excellent and very easy. I will recommend them to other people.

We had talked about getting a walk-in bathtub. I had called some number once and nobody had ever returned my call but Safe Step did. We made an appointment to talk with them and we were very pleased. The salesman was very knowledgeable and it wasn’t a high-pressure experience. He answered our questions in a good way and didn’t make us feel inept. The installation team said that they would be here between 7:30 and 8:00 in the morning and they were here. They were very courteous and they covered our floors before they would be walking and carrying the tub with plastic. They worked very conscientiously and were through much quicker than we anticipated they would be.

I have multiple sclerosis and my son didn’t want me falling in the tub when he’s not here. He investigated the Safe Step Walk-in Tub when he saw the commercial then told me I was getting that. He always does things to make my life easier and he wanted to get something that will be more comfortable for me to use. When their rep came out to see us, he had one tub on his truck which he rolled out so we can see it. I got a chance to walk into it and sit down on it to see what it was like. They installed it and I tried it once and liked the MicroSoothe. I'll enjoy it a lot when I'm back at home. My tub looks beautiful and I love it. My son has one of it too.

Safe Step seemed to be the best one for the price compared to the other outfits. The salesman was also great. The presentation and the way he conducted himself during the visit stood out for me. The tub was installed in one day and the installers were excellent. It was beautiful and I like those tiny bubbles feature. I could hardly even stand up and get out of the tub on the first time I tried it. However, those bottom jets for the feet keep popping out and I tried my best to get them in. I reported that to the salesperson when he called me to see how things were and he said that he was going to get on it right away.

I like Safe Step's bath jets and the tub, although I'm still getting used to it with all the different features it has. We also haven't figured out how to use the shower yet and it turns itself off sometimes when it doesn't have enough pressure. They're going to mail a seat to us. We have the one that's against back but there's also supposed to be a seat that's more comfortable. The sales rep was good. He and the installers were nice. I'm also pleased with the installation. I’ve had Safe Step for a short time but I would recommend it.

I was looking at the tubs on the internet and chose Safe Step because their products are all made in the USA. Their sales representative came and gave a pitch, then we bought one. The installation was alright, it didn’t take all day and the installers cleaned up after. So far, the quality of the installation is good and my wife loves the walk-in tub. The only problem we have is her hot water heater went out and we cannot use the tub frequently. But we're expecting to get a new one installed. Overall, I find Safe Step Walk-In Tubs very pleasing. As advertised, it's low step, and I like the clean bubbles feature and the shower aspect of it.

The Safe Step walk-in tub looked safer than the other bathtubs, so we got one. Their sales rep was nice and my dealings with him went well. He listened and asked questions. Then the installers were just about as good. I like every feature that's in the tub that we got. I was getting a lot of cramps before, but since I've been using the tub, I haven’t gotten cramps on my calves. The tub has also helped my roommate, Fred, a lot and he feels a lot better too. We've had a good and very nice experience with Safe Step and we're very satisfied with them.

When we have remodelled the big bathroom, I wanted my husband to put in a walk-in tub and he didn't. He put in a jacuzzi tub. I've got neuropathy and I could not let my leg to get out of it. My husband ended up using the jacuzzi tub only once and he passed away a year and a half ago and I made up my mind that I was gonna get me one. Their Safe Step rep was polite, kind, and knowledgeable. Also, the installers were funny and we had a lot of fun. They explained everything to me before they left. The jets and the water coming out on my legs, feet, and back are my favorite. But it all feels good. I love it all. Everybody has to have one.

I got tired of stepping over in a bathtub and the Safe Step tub has served me well. I'm 91 and it’s hard to stand to take a real shower but I figured it's better while sitting on the tub. The safe walk-in bathtub is beautiful for its purpose. The whole experience has been very good.

I needed the Safe Step Walk-in Tub because I have problems with my back. I liked the looks of it and I thought it was a great idea. The sales representative was really nice and the installers who came were very neat and cleaned up after themselves. They took their time and did an excellent job on the caulking. They also got rid of my old tub. The only thing is I didn’t get a manual with the tub. They showed me how to use it but I’m 79 years old and I forget. I called about 10 days ago but I just got the book. I'm not too happy that it took them that long to get me the book. Because of the book I already now I know I have to warm it up first. I like what it does for my back. It doesn’t get rid of all my pain but it eases it right down. My experience with Safe Step has been excellent.

Safe Step Walk-in Tubs' history made us choose them. They also had a better price point than the others that we looked at. My interactions with their sales reps were good and they had given me all the information I needed. Then the installation went fine. My favorite features of the tub are the hand-held shower and the heated seats. It has been more convenient for my mom to get in herself and wash her hair and bathe her. It's a good experience.

Safe Step was in my email's spam folder and I've always wanted one of their tubs. One day it caught my eye so I went looking around and bought one. The sales rep was shocked that I was so young but he was professional. Then the installation team had the tub whipped in, and they were in and out quick. Everybody was there on time, handled their business and left like they were supposed to. So I was very happy with the installation. I enjoy taking baths in the tub and I'm not worried about falling in and out of it. It helps me with my headaches too. Also, I like the micro stuff. But for a taller guy like me, the leg jets would be better if they were stronger. Since I have longer legs, they push out the jets and they don't get the back of my calf well. It would also be cool if the tub was deeper for us taller guys. Other than those, I love the tub, it was a good deal and the overall experience was great.

My husband saw Safe Steps Walk-in Tubs online and made the phone call. The sales reps who came here was very thorough and covered all our concerns about safety. They went through all the steps to evaluate whether we needed a sit-in tub or if the shower would be fine. Then they talked to us about all our concerns. Particularly, my husband was having difficulty getting in and out of the tub and had concerns about the safety of a tub versus a shower.

I had all these other people schedule to come out here and Safe Step showed up first. A lady named Pam and another guy came together and they had a van. They showed me a Safe Step tub like they show on TV. The best of my knowledge, that tub was a solid tub. When they came up here with my tub, they came up here with my tub from down in Tennessee. They got it out of the box and I couldn’t get in it. After I told Safe Step that I looked at the one on the back of their van and I couldn’t get in, I had to have the biggest and the best. They gave it from $17,000 to $11,000. They got us sign a contract to give them $5,000 upfront, which I did. It was messed up when I gave them $5,000. I was ready to cancel, but they wouldn't give me my money back.

I liked the looks of the Safe Step walk-in tub and the salesman that came out was fine. I'm a veteran and they gave me a little bit of a discount. The fellows that did the installation were absolutely excellent. There was a piece of plastic pipe on the side of the tub and it had a crack. The guy didn’t have any stuff to fix it with, so I had to take him to a local hardware outfit and he got everything he had to have and fixed it. The tub is so handy to walk in and out of. When my wife first went to use it, she got in and started running water and she didn't have the latch on it tight. I walked in there and water was running everywhere. So you got to have that latch tight.

My parents are both elderly and my mother is a little overweight. They had a garden tub and it was hard for her to lift her weight over to get in and out of the tub. When my father and I watched the TV commercial of the Safe Step walk-in tub, he liked it and wanted to try it. He's had open heart surgery and the walk-in tub would benefit him too. The sales reps were outstanding and the rep that came out really sold us on the tub. The guys that installed the tub were very nice guys and they were very professional, and they knew exactly what they were doing. They walked us through everything they did, didn't hesitate, and went right in and got the tub in there. Later on, the sales rep even called to check and see how my mother liked the tub. My dad said Safe Step has good people working for them.

I called Safe Step and the rep came up and showed me all of her brochures and sold me on it. She was also very pleasant. The installers got my old tub out and installed the Safe Step Walk-in Tub in one day. Then they showed me how to run it. I like the jet and the microbead features. It was getting to the point where I couldn't climb over a tub anymore and I can feel the difference in my legs now. We just love Safe Step.

I did an online search and Safe Steps had the best reputation. The sales reps were always very pleasant, professional, and thorough, while the installers were very personable, great and did an excellent job. I like the way the jets are set up and the high-volume bubble spray was good. The walk-in tub is a very safe alternative to my shower stall and I enjoy it very much. Safe Steps was excellent.

I had a good experience with Safe Step Walk-in Tubs. I heard that they were the best and so far, they are. My interactions with their rep were great. The installation team was very good too. The tech was truly a professional. He paired up with his wife and they did a wonderful job. They left with no mess at all. Everything is leveled up and nothing is leaking. I'm well pleased. The price is a little high but the tub is wonderful and I'm really enjoying it. My favorite feature is the foot massage and the tub has done good on my legs and the arthritis on my back. I would recommend Safe Step to anybody else who wants one.

I like my Safe Step tub. It has my neck when I lay my back down, but it would be even nicer if the jets were a little higher up on the back. I didn’t know that the Safe Step tub had all the bells and whistles the guy who came out talked to me about. I can’t run the jets with the atomizer on. Plus, he said there were more jets than what there are.

My other half needed a walk-in tub because he is disabled. We ordered one from Safe Step and I was downstairs when they installed it. The installers were in and out and I barely knew they were there. But they did a beautiful job and I enjoyed talking to whoever set it up. There was teamwork and the whole process was good for me. Right now, what my husband really enjoy is sitting down with the seat. In that way, he could sit back, relax and prolong himself to the bowl. Overall, my experience with Safe Step was the greatest and I loved it.

I wanted an American-made bathtub and looked into three companies before I went with Safe Step Walk-in Tubs because of the quality. The sales representative was wonderful and we had a great time. He was very helpful and gave me the best price possible. He has called back and wants to see the installation. The installation is beautiful and the installation team was very good and had cleaned up fabulously. I had surgery on my back three times and I like the back jets because it feels great and helps my back tremendously. I also love the neat microbubbles and now, my skin is a lot smoother. I would recommend Safe Step Walk-in Tubs to anyone. I've had my neighbors come in and they’re all in awe of it.

Getting in and out of a regular tub was hard for me and I figured it would be easy for me if I get a walk-in tub. Safe Step Walk-in Tubs was the first one I called and they were very easy to deal with. The ones I talked with on the phone were the nicest and most helpful people ever. They were very pleasant to talk with and very knowledgeable about the product. The installation team was very professional and knew what they're doing. I'm very happy with how quickly things got done and I'm very pleased with the tub. I shower in it and it's much easier because I could sit. I'm looking forward to using it all the way when I get my larger hot water tank. I highly recommend Safe Step.

I have been thinking about getting a walk-in tub for a while and looked at two or three but there are some features about them that I didn't like. And then Safe Step came up which had different features. The tub kind of looks like a Cadillac instead of a Ford. It's much nicer than the other ones I have looked at and I love all of its features. The sales rep was a very nice man -- no hard sell and just knowledgeable. Also I was amazed at how quickly they got the installation done and how nice the tub looked. I had special tile work done on around the edges of the other large tub that I had. I told them I didn't want the tile work messed up and they didn't touch it. When they took the old tub out the cleanup was spotless. They didn't leave anything behind. I've had more relaxation since the installation. Everything went so positive.

We got some coupons in the mail and I called Safe Step Walk-in Tubs about it and set up the appointment. The sales representative was nice. My husband and I talked it over and came to a conclusion that we would go a little bit more so we got it straight. The installation team knew exactly what they were doing. They came, put it in and explained what I had to do but I still referred back to the book to see what I needed to do. I got a back problem and the jets help with my arthritis. Water shot all over the whole room when I put the jets on high so I’m still learning how to use it. The bathtub fills up to my satisfaction but it doesn’t fill up as fast as I‘d like for it to. I would recommend Safe Step Walk-in Tubs. It’s the best company to deal with and it’s made in the USA.

In buying a walk-in tub, I chose Safe Step because of the lifetime warranty. I had pleasant dealings and had no problem with the sales rep. The installers were very courteous and nice. I like the jets feature. My wife was mainly the one who used the tub, but we’ve been busy because her sister died and she only used it two or three times. She’s happy with it, though, and the only thing she complained about was having to sit in it and wait for it to fill up. The Safe Step people were very pleasant and knowledgeable and everything went fine.

The representatives were good and their installation team was great except they crossed my water lines up. They have to come back and uncross them. I'm just waiting for them to call me back for an appointment. I like being able to sit down and shower in my Safe Step Walk-in Tubs.

My husband is a veteran and some resources hooked him up with Safe Step and he went with them. The sales rep was really good, nice, very friendly, and answered to the best of his knowledge any question we asked. He also showed pictures and went over everything when he was writing it up. The installers were nice and great, too, and they showed my husband how to go through the whole tub. Everything was wonderful and I enjoy the tub, especially the warm seat. I love all the features, too. I had surgery and a lot of arthritis problems and the tub has been really good for my legs and got the kinks out of it. I'm pleased with Safe Step and I’d recommend them to a friend.

The sales rep of Safe Step was really helpful and nice. My wife's bedridden and on a wheelchair 24/7, and the rep put his presentation on my TV and we watched it in there. He then explained everything. The installation team was exceptional too. They explained everything to me. I'm in my 80s and I've had a stroke and I can't move around too good. I was getting in the way because I liked to see what's going on. Not that I didn't trust them, I just wanted to see for myself what's happening. But, they were really nice and they helped me and they cleaned up too.

I chose Safe Step because of their quality and the lifetime warranty. It's a great product and I love everything about the walk-in tub. I enjoy the jets, the microbubbles and the heated seat. I have diabetes and my feet feel a lot better. Also, my interaction with the sales rep has been very pleasant and informative and the installers knew exactly what they were doing. I'm very happy with my experience.