Safe Step Walk-In Showers

I like the way the walk-in shower looks. But I have to find something that when I clean the floor, it would be clean white as it is because I'm finding difficultly having it to be like it was originally. The one they use on the wall is good, but the one they use on the floor gets stained and I'm finding it difficult to remove the stain. But overall, it's good. If you want the work done efficiently, you might as well take SafeStep than going for a contractor that wouldn't have your work done when you want it.

I live in a ranch and I have a ramp because I use a walker and a wheelchair. So they had to carry everything off the ramp and back down the ramp and up the ramp. When they finally got finished and took me into the bathroom to show me and explained it all to me and showed me how it worked, I told them that I hoped they get paid by foot mile because between noon and 5:30, they had gone up and down that ramp 80 times.

I love my walk-in. It's been a challenge to learn how to use it. I have a personal care person who's right there with me. So we had to learn. I needed a new walker to use it because my wheeled walker was too slippery to get in there. But it wasn't anything that had anything to do with the shower. I love the shower. It's wonderful. It's easy to clean. It's so bright. It's airy and nice in there. I'm very, very happy with it.

I've had many people come who have had other people do similar things in their house, and they were astonished at some of the things that I told them that Safe Step had done that are happening behind the pretty things that you see when you walk in there, how well it was installed and everything, and the guarantee that it comes with. It wasn't cheap but it was worth the investment.

The installers made a mistake when they first came in. They took everything out. It was good that they made the mistake because it would have caused problems in the long run. They took out the bathtub, the walls to make sure that gas lines would not get interfered with. Fortunately, everything was where it should be. When they went to check the drain, now, part of this was not their fault,

Whoever originally put in the drain put it in wrong and didn't screw it together. So, we would have had a whole major leak. But the installers said that the drain pipe had a crack in it. We never saw the crack. But they said they couldn't go any further until we got a plumber in there. We ended up getting all the plumbing redone, not just the drainage, but also all the stuff coming in, which was corroded. They were very nice about it and apologized. But I said, “It's good you did because we've now got new plumbing in the house.”

Their work ethics were very good. They were very professional. We bantered. I like to talk to the people that work for me. They screwed up again. And he admitted. He was very apologetic. They have three different kinds of showers. We ordered the middle range shower, which means you have to cut the holes a certain way. And he miscut. He cut it through the cheaper shower and looked at the paper, said, “Oh, no.” And he said, “What we can do is we can put the wall in and do it and then come back with the other wall and take the wall that we put in so you can use the shower.” I said, “Just do it. Just bring the wall back.” And they were able to fit me in two days later. So, I didn't have to wait a long time.

It is a huge investment. But I love the whole thing. I've been spending nights here. And the chair is wonderful to have for my mom to sit down. Because she had one of those chairs that you could remove and plastic. This folds down off the wall, so we don't have to lift it in and out. If I want more room in the shower for myself, I've got it. The hand bars are wonderful for her. She uses them all the time. The plumber that did the work was very impressed with their work.

I was disappointed in the look of the walk-in shower. Where the reps had to cut the shelving for the shower still looks rough. They could have sanded it down. I didn't like that look but there wasn’t anything they could do about it. When the rep came out to fix the part that fell in the tub, they didn't have any screws. I don't know what was holding us up there and the drain looks very messy the way they put it in. My husband asked if there was anything he could do about that spot and he didn't say anything. I'm surprised he didn't do anything. He was the one who put it in.

I'm not a picky person, but for that much money, it doesn't look professional. It doesn't look as streamlined as it should look. It doesn't bother me that bad but as much money as we paid for it, you don't want to see jagged edges. It is disappointing but I can live with that. I don't have to climb out of my tub anymore. When I called Safe Step, the reps were very nice and the installers came back as soon as they could. When I told the guy it was leaking and we had to replace drop ceiling panels, where it was leaking, he came out the very next day. But then we had no shower for five days, waiting on them to come out when the shower pipes fell. I didn't like that.

We waited about eight weeks then finally, somebody called. They came by with a shower that was 32 inches which was smaller than what we have right now. They said we had to go to a 40-inch. The guy drove off and came back about 15 minutes later. He said the 40-inch has a step over which was about 2.5 inches. I discussed it with my wife and she said she was able to do that. But that was not what we wanted. We had about a 7-inch step on the original shower and she said Safe Step's sounded a lot better. I have a 40-inch shower, and they put in the grab bars everywhere that we wanted. I asked for an enlarged chair in there. The first time that the guy came out, he had a small chair that was rated for 250. My wife is close to 200.

I’m happy with the shower, but the experience was a little bit frustrating. Later on, it slipped out that the standard sizes are 32 and 36. 40 is an extra. The sales lady wrote down a 32 but to me, she was talking about a 36. Now, I’m still not sure if the 36 doesn’t come without a step over. I asked that, but I was quickly silenced. They said it doesn't. But it was being dragged out from 8 weeks to 16 weeks. The office didn’t follow through on some of the requests. You better have everything in writing and read what they write down.

Their customer service was the greatest thing in the world. I love the way that I was treated. The installers were very professional and friendly. They went even further to make things happen. They had a little incident and they worked it out. My favorite feature is the way the water comes out in all four positions. I'll be in there for 30 minutes taking a shower and the water stays hot the whole time. I love it 'cause it feels good. Everything is magnificent. It also looks good.

SafeStep was more expensive than everybody else. But they were supposed to give me some extra money back. According to Henry, they would give us a check because they charged too much. Once I paid them in full, $10,000 and some change, in a check, they went right to the bank and cashed it across the street from where I live, at Chase. I never heard from Henry again, or the supervisor or whoever is supposed to be in charge that was supposed to take off money from all the stuff I went through and charged me extra. I would not recommend Safe Step Walk-In Showers to a friend.