Safe Step Walk-In Showers

Safe Step Walk-In Showers

 4.3/5 (197 reviews)
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Safe Step Walk-In Showers

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Overall Rating4.3 out of 5
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About Safe Step Walk-In Showers

Safe Step offers walk-in showers that are the same quality as its walk-in tubs. The Safe Step walk-in shower can fit within your existing shower or tub space and includes an adjustable, hand-held shower wand as well as an on-and-off button and several optional features. The company also employs installers to make your purchase more convenient.

About Safe Step walk-in showers

Safe Step’s low-entry walk-in showers offer freedom to people with limited mobility. The company designs them for safety and convenience, and you can sit or stand when using one. Every part of the shower unit comes with a lifetime warranty.

Safe Step’s installers ensure your installation is done quickly and accurately so you don’t have to worry about getting your walk-in shower installed yourself. Installations are often completed within one to two days.

Safe Step walk-in shower features

Safe Step’s walk-in showers include the following features:

  • Barrier-free, anti-slip bases
  • Grab bars (round or L-shaped)
  • Hand-held shower wands
  • Optional safety seats
  • Showerheads
  • Corner shelf caddies
  • Optional sliding glass doors
  • Tile composite walls
  • Pressure valves
  • Temperature valves

Each Safe Step walk-in shower is customizable, which gives you the option to add what you need and take away what you don’t for your own personal satisfaction and safety.

How much is a Safe Step walk-in shower?

Safe Step walk-in shower prices start at around $4,000. However, the final cost after installation may be different depending on your scheduling, space and plumbing requirements.

The price of a shower unit plus installation is not listed on the Safe Step website, but that is not uncommon in the industry. You can enter your contact information on its website to receive a free estimate and sign up for an in-home consultation, though.

Safe Step offers tailored financing plans to qualifying individuals, and its Helping Hands Rebate offers up to a $1,500 discount for people with specific medical conditions. Military discounts are also available.

Safe Step walk-in shower FAQ

Does Safe Step offer a warranty?
Yes, Safe Step offers a lifetime warranty on its walk-in showers. This warranty includes parts, labor and any manufacturing defects.
Will Medicaid or Medicare cover my Safe Step purchase?
Medicare and Medicaid do not cover the cost of a walk-in shower at this time. However, you may want to reach out to your Medicaid or Medicare representative for more details.
How does the installation process work?
The installation process for a Safe Step walk-in shower usually takes one to two days. Its installers are trained and insured, and their work is 100% guaranteed.

Are Safe Step walk-in showers worth it?

While Safe Step’s prices are at the higher end of the market, it’s worth considering if you are looking for complete service. Its products are designed for individuals with limited mobility, and its customization options let you create a safer and more satisfactory bathing experience. You can also get a free estimate and in-home consultation before making a decision.

Safe Step Walk-In Showers Reviews

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Page 1 Reviews 0 - 5
Verified Reviewer Verified Buyer
Original review: April 28, 2023

I needed to have my bathroom remodeled and I was looking for a way to get it fixed. I called Safe Step's number and was able to get through and work along with them. The rep took his time and explained to me all the options I had, and I took the one that I thought was best for me. The installation went well. The installers took a day to do it as long as I was willing to give them the hours beyond the time they were to stay. Because according to them, they came from Orlando. They could stay as long as they wanted to complete it so that they wouldn't have to drive back two or three days doing it. So, I stayed all night and they completed the work and it was good. Since they finished, it is good so far.

I like the way the walk-in shower looks. But I have to find something that when I clean the floor, it would be clean white as it is because I'm finding difficultly having it to be like it was originally. The one they use on the wall is good, but the one they use on the floor gets stained and I'm finding it difficult to remove the stain. But overall, it's good. If you want the work done efficiently, you might as well take SafeStep than going for a contractor that wouldn't have your work done when you want it.

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    Verified Reviewer Verified Buyer
    Original review: April 28, 2023

    The rep that I talked to was honest and told me that, "If you're thinking about doing this, now would be the time to do it because we can get you a better deal right now than if you wait till the next month or whatever." I was there when they did the installation and I was amazed. I'm handicapped, so I was here observing the whole time. The installation happened to be a rainy day. The installers put down a carpet and nothing came in or went out of this house that wasn't in a box. There was no dust. They closed the door of the bathroom, so there was hardly any noise. It didn't interfere with anything I did.

    I live in a ranch and I have a ramp because I use a walker and a wheelchair. So they had to carry everything off the ramp and back down the ramp and up the ramp. When they finally got finished and took me into the bathroom to show me and explained it all to me and showed me how it worked, I told them that I hoped they get paid by foot mile because between noon and 5:30, they had gone up and down that ramp 80 times.

    I love my walk-in. It's been a challenge to learn how to use it. I have a personal care person who's right there with me. So we had to learn. I needed a new walker to use it because my wheeled walker was too slippery to get in there. But it wasn't anything that had anything to do with the shower. I love the shower. It's wonderful. It's easy to clean. It's so bright. It's airy and nice in there. I'm very, very happy with it.

    I've had many people come who have had other people do similar things in their house, and they were astonished at some of the things that I told them that Safe Step had done that are happening behind the pretty things that you see when you walk in there, how well it was installed and everything, and the guarantee that it comes with. It wasn't cheap but it was worth the investment.

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    Verified Reviewer Verified Buyer
    Original review: April 25, 2023

    Safe Step Walk-In Showers came into my house and told me what was different with theirs. The sales rep was very professional. He answered all my questions. He showed me pictures and videos, and explained exactly what would happen. And if I had any questions, they gave me a number to call and said, “Hey, just ask.” He was very good in his sales pitch. What they offered was the bottom of it was very well textured, so it's non-slip, plus all the safety bars and seats were what I wanted. And Safe Step offered us a lifetime warranty on all parts, which was nice.

    The installers made a mistake when they first came in. They took everything out. It was good that they made the mistake because it would have caused problems in the long run. They took out the bathtub, the walls to make sure that gas lines would not get interfered with. Fortunately, everything was where it should be. When they went to check the drain, now, part of this was not their fault,

    Whoever originally put in the drain put it in wrong and didn't screw it together. So, we would have had a whole major leak. But the installers said that the drain pipe had a crack in it. We never saw the crack. But they said they couldn't go any further until we got a plumber in there. We ended up getting all the plumbing redone, not just the drainage, but also all the stuff coming in, which was corroded. They were very nice about it and apologized. But I said, “It's good you did because we've now got new plumbing in the house.”

    Their work ethics were very good. They were very professional. We bantered. I like to talk to the people that work for me. They screwed up again. And he admitted. He was very apologetic. They have three different kinds of showers. We ordered the middle range shower, which means you have to cut the holes a certain way. And he miscut. He cut it through the cheaper shower and looked at the paper, said, “Oh, no.” And he said, “What we can do is we can put the wall in and do it and then come back with the other wall and take the wall that we put in so you can use the shower.” I said, “Just do it. Just bring the wall back.” And they were able to fit me in two days later. So, I didn't have to wait a long time.

    It is a huge investment. But I love the whole thing. I've been spending nights here. And the chair is wonderful to have for my mom to sit down. Because she had one of those chairs that you could remove and plastic. This folds down off the wall, so we don't have to lift it in and out. If I want more room in the shower for myself, I've got it. The hand bars are wonderful for her. She uses them all the time. The plumber that did the work was very impressed with their work.

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    Verified Reviewer Verified Buyer
    Original review: Oct. 24, 2022

    There are a couple of rough spots on the walk-in shower that doesn't look quite finished, but the main problem was within two weeks, the shower started leaking down the bottom in the basement. The Safe Step reps had to come out and fix that. About two weeks after that, I was taking a shower and the whole metal piping from the shower fell down on the floor of the shower and I had to wait about five days for the reps to come out and fix that. But it seems to be fine now.

    I was disappointed in the look of the walk-in shower. Where the reps had to cut the shelving for the shower still looks rough. They could have sanded it down. I didn't like that look but there wasn’t anything they could do about it. When the rep came out to fix the part that fell in the tub, they didn't have any screws. I don't know what was holding us up there and the drain looks very messy the way they put it in. My husband asked if there was anything he could do about that spot and he didn't say anything. I'm surprised he didn't do anything. He was the one who put it in.

    I'm not a picky person, but for that much money, it doesn't look professional. It doesn't look as streamlined as it should look. It doesn't bother me that bad but as much money as we paid for it, you don't want to see jagged edges. It is disappointing but I can live with that. I don't have to climb out of my tub anymore. When I called Safe Step, the reps were very nice and the installers came back as soon as they could. When I told the guy it was leaking and we had to replace drop ceiling panels, where it was leaking, he came out the very next day. But then we had no shower for five days, waiting on them to come out when the shower pipes fell. I didn't like that.

    9 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Aug. 3, 2022

    The original order was that my wife would be able to get into the shower without having to go over anything. There was a rubber strip at the bottom that she could step on. The sales lady with Safe Step that came by told me that this new shower was going to be a little bit larger. We signed the deal and gave the down payment. They set up the payment at the bank and everything went good.

    We waited about eight weeks then finally, somebody called. They came by with a shower that was 32 inches which was smaller than what we have right now. They said we had to go to a 40-inch. The guy drove off and came back about 15 minutes later. He said the 40-inch has a step over which was about 2.5 inches. I discussed it with my wife and she said she was able to do that. But that was not what we wanted. We had about a 7-inch step on the original shower and she said Safe Step's sounded a lot better. I have a 40-inch shower, and they put in the grab bars everywhere that we wanted. I asked for an enlarged chair in there. The first time that the guy came out, he had a small chair that was rated for 250. My wife is close to 200.

    I’m happy with the shower, but the experience was a little bit frustrating. Later on, it slipped out that the standard sizes are 32 and 36. 40 is an extra. The sales lady wrote down a 32 but to me, she was talking about a 36. Now, I’m still not sure if the 36 doesn’t come without a step over. I asked that, but I was quickly silenced. They said it doesn't. But it was being dragged out from 8 weeks to 16 weeks. The office didn’t follow through on some of the requests. You better have everything in writing and read what they write down.

    7 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: May 17, 2023

    The sales rep of Safe Step got me everything that I wanted. He's all stars all the way across the board because he went above and beyond. He had it scheduled out but they couldn't do it until the 20-something of the month. I said, "I just can't do that." He made a phone call but he couldn't reach them. He reached this lady and she was on vacation, took the call and told him what to do. Everything just fell into place. They started building it the next day.

    Their customer service was the greatest thing in the world. I love the way that I was treated. The installers were very professional and friendly. They went even further to make things happen. They had a little incident and they worked it out. My favorite feature is the way the water comes out in all four positions. I'll be in there for 30 minutes taking a shower and the water stays hot the whole time. I love it 'cause it feels good. Everything is magnificent. It also looks good.

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    Verified Reviewer
    Original review: May 4, 2023

    Well Tito was so good. He’s down to earth and is a asset to your company and we haven’t even gotten our shower yet, soon to be installed. Me and my father were very happy with his service so I’m sure our shower will be just the same. Tito was the best. We love him. Don’t let him go. He’s the best

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    Verified Reviewer Verified Buyer
    Original review: April 30, 2023

    I was disappointed about the whole situation. The guys that came out had to do the job twice because there were many mistakes made. And they left it in a mess. My husband who's a contractor had to fill in things because one of the guys was not experienced helping the other guy. I could tell immediately when the guys pulled up. The helper that did stuff was being taught as they went along. They were nice guys, but I was not pleased with the job.

    SafeStep was more expensive than everybody else. But they were supposed to give me some extra money back. According to Henry, they would give us a check because they charged too much. Once I paid them in full, $10,000 and some change, in a check, they went right to the bank and cashed it across the street from where I live, at Chase. I never heard from Henry again, or the supervisor or whoever is supposed to be in charge that was supposed to take off money from all the stuff I went through and charged me extra. I would not recommend Safe Step Walk-In Showers to a friend.

    2 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: April 29, 2023

    The Safe Step salesman made a clear effort to come out to the house. He showed us and talked to us about all the models. We liked all the information that he gave us. The installers were also wonderful. There was a little problem with one of the little pieces, but they've already offered to come back out. We just have to coordinate a time. The response time from everybody has been good. Everything's gone well. We did the walk-in shower specifically for my husband and it's been wonderful. Before, we have the normal tub and he had to step way over it. The lower step up now is perfect for him. The built-in chair is also a wonderful feature. He loves it.

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    Verified Reviewer Verified Buyer
    Original review: April 29, 2023

    Our sales rep with Safe Step, Patrick, was amazing. He went over everything and asked if we had any questions. We sat inside the tub when they brought it to us. They made sure that we stayed inside of it. They took pictures, making sure that it fit right. The installer, Tom, took what he had to down as far as some of the walls and put the tub in there. The work was excellent. They made sure that we were happy with it and that it was done the way we wanted it done. My father loves the tub. He doesn't have to worry about getting in and out. We like that it has a shower in it as well.

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    Safe Step Walk-In Showers Company Information

    Company Name:
    Safe Step Walk-In Showers