Safe Step Walk-In Showers Reviews
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About Safe Step Walk-In Showers
Safe Step offers walk-in showers that are the same quality as its walk-in tubs. The Safe Step walk-in shower can fit within your existing shower or tub space and includes an adjustable, hand-held shower wand as well as an on-and-off button and several optional features. The company also employs installers to make your purchase more convenient.
- Fast installation
- Financing available
- Limited lifetime warranty
- Discounts available
- No pricing online
What are Safe Step walk-in showers?
Safe Step’s low-entry walk-in showers offer freedom to people with limited mobility. The company designs them for safety and convenience, and you can sit or stand when using one. Every part of the shower unit comes with a lifetime warranty.
Safe Step’s installers ensure your installation is done quickly and accurately so you don’t have to worry about getting your walk-in shower installed yourself. Installations are often completed within one to two days.
Safe Step walk-in shower products
Safe Step offers a range of walk-in showers designed to provide safe, accessible and comfortable bathing experiences. Each model is equipped with features that prioritize user safety and convenience:
- Classic Shower: Features an EZ step entry, handheld shower wand and anti-slip flooring. Optional upgrades include comfort features to enhance the bathing experience.
- ShowerSpa: Includes an EZ step entry or ultra-low threshold, handheld shower wand, built-in storage, six Silk-Spray jets and a slimline shower head. Optional features include a fold-away seat and sliding glass door.
- ShowerSpa LE: The most comprehensive model, offering an EZ step entry or ultra-low threshold, handheld shower wand, built-in storage, six Silk-Spray jets and a slimline shower head. It features the FiberGranite wall system, known for its durability and aesthetic appeal. Optional upgrades include a fold-away seat and sliding glass door.
- Deluxe Shower: Accessible for both walk-in and wheelchair users, this model offers storage shelves, a handheld shower wand, an EZ step entry or ultra-low threshold, anti-slip flooring and a rainfall shower head. Optional features include a fold-away seat and sliding glass door.
Each model is customizable with various hardware finishes and wall options, allowing users to design a shower that fits their style and needs. These walk-in showers are engineered for safety and stability, ensuring a comfortable and independent bathing experience.
Safe Step walk-in shower features
Safe Step’s walk-in showers include the following features:
- Barrier-free, anti-slip bases
- Grab bars (round or L-shaped)
- Hand-held shower wands
- Optional safety seats
- Showerheads
- Corner shelf caddies
- Optional sliding glass doors
- Tile composite walls
- Pressure valves
- Temperature valves
Each Safe Step walk-in shower is customizable, allowing you to add what you need and take away what you don’t for your own personal satisfaction and safety.
How much is a Safe Step walk-in shower?
Safe Step walk-in shower prices start at around $4,000. However, the final cost after installation may be different depending on your scheduling, space and plumbing requirements.
The price of a shower unit plus installation is not listed on the Safe Step website, but that is not uncommon in the industry. You can enter your contact information on its website to receive a free estimate and sign up for an in-home consultation, though.
Safe Step offers tailored financing plans to qualifying individuals, and its Helping Hands Rebate offers up to a $1,500 discount for people with specific medical conditions. Military discounts are also available.
Note that some customers may need to upgrade their water heater to at least an 80-gallon capacity for optimal performance. Be sure to discuss your current water heater specifications during your consultation to understand any additional costs you may incur.
How Safe Step shower remodels work
Safe Step's professional installation team ensures a seamless remodeling experience. The process includes planning, removal of the existing shower, installation of the new walk-in shower and a thorough inspection to ensure functionality and cleanliness.
Safe Step’s conversion service replaces your traditional tub with a low-threshold, walk-in shower. The process is streamlined and typically completed in one day. Here’s a breakdown of the four key steps:
- Tub removal: The team begins by carefully removing your existing bathtub. This includes detaching the tub, clearing debris and preparing the space for the new installation.
- Shower placement prep: Installers assess the subfloor and wall condition, then reinforce or repair surfaces as needed to support the new shower system.
- Plumbing rerouting: Plumbing lines are adjusted to match the configuration of the new shower, including repositioning the drain and water supply to align with the shower fixtures.
- Shower installation: The new walk-in shower is installed, including wall panels, fixtures, grab bars and accessories. Once installed, the system is tested for leaks and functionality before final cleanup.
Safe Step claims that 95% of projects are completed in less than one day.
Safe Step walk-in shower FAQ
Does Safe Step offer a warranty?
Yes, Safe Step offers a lifetime warranty on its walk-in showers. This warranty includes parts, labor and any manufacturing defects.
Will Medicaid or Medicare cover my Safe Step purchase?
Medicare and Medicaid do not cover the cost of a walk-in shower at this time. However, you may want to reach out to your Medicaid or Medicare representative for more details.
How does the installation process work?
The installation process for a Safe Step walk-in shower usually takes one to two days. Its installers are trained and insured, and their work is 100% guaranteed.
Are Safe Step walk-in showers worth it?
While Safe Step’s prices are at the higher end of the market, it’s worth considering if you are looking for complete service. Its products are designed for individuals with limited mobility, and its customization options let you create a safer and more satisfactory bathing experience. You can also get a free estimate and in-home consultation before making a decision.
Safe Step generally receives positive reviews from ConsumerAffairs users, who praise the products’ safety, ease of use and comfort. Reviewers mention positive experiences with installation, especially installers’ attention to detail and clean-up.
Safe Step Walk-In Showers Reviews
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Reviewed July 17, 2025
I've seen Safe Step commercials numerous times on TV and they had many discounts. Everything was at a good price and that it was in a timely order. The guy that came to do the presentation was very polite and knowledgeable. He was able to answer all my husband's and my questions. Then they did the install in a good amount of time. It was very good. We're financing, so it was affordable.
Thank you for sharing your positive experience, Velez! We’re delighted to hear our representative made you feel comfortable and well-informed, and that the installation went smoothly and efficiently. It’s great that you found the pricing affordable and appreciated our team’s attention to leaving your bathroom spotless. We truly value your recommendation and are here anytime you need us!
Reviewed June 25, 2025
These people were wonderful. Give them 10 stars. Did a wonderful job, took their time, did the job right. We’re never in a hurry, explained all they were doing, had to access a panel in side of our cabinet cut cleanly, cleaned up the whole bathroom afterward. Spent over 3 hours doing something that the installer failed to make access to the pumps which I remember I asked him about & did nothing to make it possible. So I give this couple more than 10 stars for all the work they did without one bad word about the whole situation. They were professional throughout he whole job. Were very vey nice people. Again 10 plus stars
Thank you so much for your incredible feedback, Richard! We’re thrilled to hear about your outstanding experience with the service team. It means a lot to know they took their time, explained everything clearly, and went above and beyond to fix what was missed initially, all while maintaining professionalism and a great attitude. We’ll be sure to pass along your kind words. Hearing that you'd give them more than 10 stars truly speaks volumes! Thank you again for sharing.
Reviewed July 30, 2025
I'm getting older, and I can't afford to go to a nursing home. And I saw Safe Step on Facebook. The sales visit was good. The only thing I have a problem with is that I think it's excessively priced. But I don't know what it would cost at another place. I assumed they were all about the same.
The installation was good as well. The guy was very, very good. He did a nice job, except I do have a problem that I want them to come back and look at. It’s about a piece of rubber molding. He had stretched it to make a barrier on the bottom so the water wasn't coming out on where the shower curtain is. That piece of rubber he put down pulled away from the wall. And there's about a ¾-inch gap. So, I put caulk in it to keep the water from going out on the floor. And it helps, but there is still a small puddle a lot of times that comes out of the tray on the bottom. It's not bad but just a small puddle. But I would like him to come back and put a new molding there, ‘cause as much money as I spent, I shouldn't have to caulk anything there.
Other than that, the quality is very nice. Taking a shower is now a lot easier for me ‘cause I have the overhead rain shower and then I have the wand sprayer that is in the shower. That works well. So, I think I'll probably be able to get by with staying in my house because I've got it now to where I don't have to really worry about taking a shower or something like that ‘cause I have the facilities myself.
Hi Dennis, thank you so much for sharing your experience. We're glad to hear your new Safe Step walk-in shower has made bathing easier and more enjoyable, and that you're feeling confident staying in your home safely.
We're sorry to hear about the issue with the rubber molding and appreciate you bringing it to our attention. Please contact us at 1-800-989-5101 or email us at service@safesteptub.com so we can make it right. Thank you again for choosing Safe Step. We’re honored to be part of helping you live more independently.
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Reviewed July 27, 2025
I saw something about a walk-in shower on Facebook, then I got calls from lots of different companies. Safe Step scheduled first to come and give me an estimate. So, they were the one I went with. The man who came out was very nice and knowledgeable. For the installation, there was a surprise for the guy who took out the tub and the brick outside of the house. They had not put down drywall, so he had to put 2 x 4s back there. He also put studs and drywall back there before he could install the shower. He was a wonderful guy and he did a great job. None of us thought that there wasn't a drywall and that it was just the outside brick that was there. He also had to make several adjustments because we weren't able to get one thing we had ordered as it required more of the depth than we had. He had an alternative for us that we loved, so we took that. Overall, it was a good experience. My son uses the walk-in shower and he loves it.
Thank you so much for sharing your experience with Safe Step! We’re glad our Facebook ad caught your attention and that our team stood out from the start. It's great to hear our representative left such a strong impression, and we're especially proud of how our installer handled the unexpected situation behind the old tub. Problem-solving and professionalism are exactly what we strive for, and we’re thrilled the alternative solution ended up being a hit! We're so happy your son is enjoying the new walk-in shower, it means a lot to know it’s making a difference in your home.
Reviewed July 25, 2025
When my mom found Safe Step in a newspaper article, we contacted them and they gave us a consultation. Their prices were better than the other people we had spoken with. The person was very personable and friendly. They explained everything in detail, so it was nice. They have a tablet and he even had samples of the material. The samples were exactly like what we had installed, so it was the real material. The installer, Chad, was nice as well. Everyone I've spoken with was very friendly.
When I saw what they did the first time after installation, I thought they did an excellent job. The shower has been used and they love it. However, I don't like the terms of how long you pay it off, but as far as price-wise, it was comparable with everybody else. I got it because I needed it for my mom. AlI in all, I would recommend them, and I have also given somebody their information so they can contact them.
Thank you so much for sharing your experience with Safe Step! We're thrilled to hear that your mom found us through a newspaper article and that everything from the consultation to the installation met your expectations. It's especially rewarding to know that the product samples matched what was installed and that you're enjoying the quality and comfort of your new shower. We truly appreciate your recommendation and for passing along our information to others. It means the world to us!
Reviewed July 18, 2025
When Safe Step was introduced on the internet, the advertisement showed that it was about a two-week process of getting one put in, but it was 16 weeks. I had already paid the deposit, and there was no way I was gonna be able to get out of it. My mother slipped and fell and broke her hip, and I was trying to get it installed before she came home from the hospital/rehab facility. So, she was home about a month before they actually came and put it in. She was out six to eight weeks. She was in the hospital and then moved straight to a rehab. I didn't have any idea how much the products cost because I've never inquired. All I've heard by word of mouth are the different systems, and how good it would be. So, I googled it, found it, read some reviews, and within a day or two, I was sitting down. That was the quickest because I felt like they just wanted a contract signed. Then after that, I was stuck.
When the rep sold me the system, we picked out everything we wanted and what was included in the system, and I had requested handrails in other locations other than what they normally do. Another incentive was to change out their commode and input more of a higher commode, and they installed a handrail right next to the commode, which was fine. I'm glad that they brought it up because that was something that needed to be done.
One thing that was such a sour taste in our mouths was they gave me a date, which surpassed the date, and then we rescheduled it for another day, whatever time that was a week later, and they never called one time to confirm. They gave me a date of installation, which I wrote down and told my mom. I own a construction company. When we are supposed to be at somebody's house, we send a reminder. They just showed up at the house five weeks later at 7:30, and I had told my mom, “This date is still a confirmed date, but I've not spoke to them. I felt like they would follow up, and they did not.”
When they got to the house, my mom was asleep still. I live next door, so I ran down there, and I was like, “Y'all should have at least called to confirm this.” So, that was a debacle that day. We had to reschedule it again, which was two weeks later, and the head of construction did reach out and confirmed the day before, and everything was good as far as installation. They didn't get it done in a day. They had to come back a second day, which wasn't a big deal to me, but that's one of the things. When they were selling, they should have said, “We'll be in and out of your home, and it'll be installed by nighttime.”
I ordered two extra handrails. I wanted one on the side wall next to the door, and they didn't come prepared to put it in. So, I called the man that has these crews and I said, “Don, I'd like two more, ‘cause I wanted to put a second one on the other side of the commode, lower." We wanted them to match. We didn't want to just go buy some at the local hardware and put them in. He said, “Okay, I'll order them and send them to you.” I said, “I have a maintenance guy that works for me, ‘cause I have some rent houses, and he could have put them in.” Don said, “No, let us put them in because it messes up your warranty if somebody else put in.” So, I still, to this day, have not gotten them.
There's no complaints about the shower. I just have one complaint about the floor. They have that built-in gritty stuff that helps from falling. So, I called Don about a week later to add some, and he said, “If I put anything on the floor, the warranty will be void.” So, I'm scared to put the regular plastic stuff that most people put in that kind of got the cushions on the bottom. They had one in their shower, but I was worried that they would trip on that going in if it wasn't completely down. So, they just have to be careful. It's a shower, it's going to get soapy, and it’s gonna get slippery, but the bottom base of that shower, to me, is not as tough or rough as it should have been for people.
Thank you for taking the time to share your honest experience, Darla. First, we’re truly sorry for the delays and lack of communication around your installation. We’re glad to hear the shower itself is working well and that the added safety features near the commode were helpful, but we also hear your frustration about the limitations around floor safety enhancements. Your feedback is extremely valuable, and we will use to improve our processes and product. We have made management aware of your missing handrails.
If there’s anything we can do to support you further, please don’t hesitate to contact us at 1-800-989-5101 or service@safesteptub.com. We appreciate your patience and hope to make things right.
Reviewed July 17, 2025
If someone needs help getting in and out of the shower easily, Safe Step is the way to go. When I received information about them in an email, it looked like it might be what I needed. We had someone come out, look at our current bath situation. The guy was knowledgeable. And I just felt like he was honest and giving us the straight information.
Come installation day, it went as smooth as silk. We had a couple of hiccups to start off with. We had a couple of dates that had to be rescheduled. But when we got the date, they said, ""We'll be there at around 8:00"". They showed up at 8:00 on the button. And they were done at 5 o'clock. But great job, great team, clean, did everything you would hope. We got it a month ago now. My wife's the one who uses it and she loves it.
Thank you for your thoughtful review, Allan. We’re so pleased to hear that your wife is happy with her new walk-in shower and that it’s making daily life easier. While we appreciate your patience with the rescheduling, we’re glad the installation team delivered a smooth and professional experience once on site. Your kind words and recommendation mean a lot to us. Thank you for choosing Safe Step!
Reviewed Jan. 16, 2026
The shower is very satisfying. I would recommend to family and friends. The company was very professional, from sales person to installation team to Danny who is very kind. Thank you so much, I truly am happy. I know I went with the right company.
Nancy, thank you for the wonderful feedback. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. Thank you for choosing Safe Step and for the recommendation.
Reviewed Jan. 15, 2026
I absolutely love my safe step walk in shower. The company is very professional from the salesman to the installation crew to the service department. Danny came out today. Fix my tub exactly what was wrong. Take care of all my concerns. I can recommend this company to family and friends. Thank you so much.
Thank you for your positive feedback, Rosalin. We're thrilled to hear that you're loving your walk-in shower. It's fantastic to know that the installation team impressed you with their efficiency and expertise, resulting in an excellent job. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. Thank you for choosing Safe Step and for your recommendation.
Reviewed Jan. 15, 2026
The service associates who came to our home were excellent! They were very thorough in explaining in detail every facet of the product as it pertains to use and cleaning. They were very cordial and patient. It was a great experience.
Herman, thank you for taking the time to share your experience with us. We're happy to hear our team provided you with excellent service, and helpful and thorough information. Thank you for choosing Safe Step!
Reviewed Jan. 14, 2026
I absolutely love my Safe Step walk-in shower. Danny came to my house right on time. Great service person. He knew exactly what was wrong and fixed it in a timely manner. I could go on all day about this company, how great of an experience I've had from the salesperson to the institution crew and service. Jen was so kind to me when I called. I would recommend this company to all my friends and family. Thank you so much!!
Thank you for the wonderful feedback, Roger! We're thrilled to hear our team repaired your walk-in shower efficiently. We strive to provide communicative and informative service from start to finish. Please don't hesitate to reach out if you need any further assistance. Thank you for choosing Safe Step!
Reviewed Jan. 13, 2026
So grateful for the great support and service from Dan. I can now use my SafeStep tub with confidence, knowing how to use it, especially how to clean it. It's a big investment that I wasn't using b/c I had never had a demonstration when it was installed. The written instructions weren't working for me so Dan's demonstration has made all the difference. Confidence RESTORED.
Thank you, Susan! We're so glad to hear that your repair experience was smooth and efficient. We're happy to hear Danny provided you with excellent service and provided you with helpful information. We truly appreciate your kind words and will be sure to share your feedback with our team.
Safe Step Walk-In Showers Company Information
- Company Name:
- Safe Step Walk-In Showers
- Website:
- www.safesteptub.com
