Ronco Knives Reviews

I saw the Ronco knives on an infomercial, so on May13, 2014 I decided to order them for my husband and son's Birthdays, which were in June. They had a buy 1 get 1 free special. The birthdays came and gone and I never received the merchandise or any e-mail. Or call explaining why. On June 9th I spoke to a supervisor named Rhonda who said she would forward my info to the corporate office and request a credit in the amount of $30.15 or $40.15 for the inconvenience and also they charged my card too much. She promised me she would call me back on Monday.

I bought a boxed package of knives in a store in Canada (factory direct). I had seen the infomercial many times and thought I would give them a try. Not long after we began using them they were getting rust spots all over the blades. I called customer service and spoke to a very nice lady. She said it must be a defected batch and since I live in Canada it would be very expensive for me to return them to Ronco in California so she would just ship me a whole new set. To my surprise she shipped me the deluxe set with wooden storage block. The knife set is very stylish and attractive on my counter BUT the rust returned! You cannot leave dirty knives in the sink or put them in the dishwasher. I have found it is necessary to wash and dry the knives right after they are used. Not exactly what they are advertised to be.

I tried to cancel my order two minutes after placing after seeing the 43.00 shipping. I did not get to confirm order or anything. I made three phone calls and three emails to the support agents. Could not get it cancelled. Will never order Ronco again.

The handle on my Ronko rocker knife cracked, # steak knives rusted and the block that holds the knife set cracked. I called Ronko customer service and spoke with a man named Dave. I advised him of the problems with the knife set and also told him the knife set is just shy of a year old. He advised me I would have to return the defective items at the cost of 3.00 per knife at my expense and then pay shipping for the new items to go out AFTER the return of the defective ones!! Horrible service and since I refused to pay the return fee or the shipping I will not be getting replacements. Shoddy company that does not stand behind their product or their supposed lifetime warranty!!!

I've had a set of Six Star knives for more than 30 years and apart from sharpening a few times, they have been as good as any knives I've had and far cheaper although I just today had a handle fall apart. So I assume the complaints about these knives must have come from the present owner of Ronco.

My husband does not order from TV ads, however, he was impressed with this ad and asked me to order them. I should have checked them out first. These sets of knives are the cheapest quality knives I have ever seen. We have Henckel knives which we bought over 50 years ago and they are still absolutely amazing, made of quality material. The Ronco knives by comparison are utter garbage. I cringe at the thought that we were conned into this purchase. Buyer Beware! I would like to know that all consumers could be warned about these terrible products. They are the quality of prizes given out at circus fairgrounds. They are not worth the wooden block that Ronco sells you to store them. At least I could use the wooden block for the campfire fuel..

This company mislead me into believing their return policy was lifetime and at No expense to me to justify the higher cost of purchase and LIED to me over the phone to make a sale.... Stay away.

I ordered the 30 piece knife set with the block on 2/2/2014. I got an email saying that it was "received" and would be shipping out soon! After that two weeks of no information at all..I called and waited a good 20 minutes on hold just to get an absolutely rude lady telling me that "We're very back logged it being before Valentines day and all.. and that it would be shipping out within the next couple days." After yet another week of waiting, I called back today looking for information and was told that basically that it's between 4-6 weeks of processing then I'll get an email back some point after that.

Called to ask why my Ronco stainless steel knives were rusting? She said she didn't know why, was I washing them with soap and water? What the hell was I going to wash them with if not soap and water? That was a dumb (?) to ask me. I'm not **. Or maybe I am for buying them! She went on to offer me a new set, if, I return my set, at my cost, and then pay three bucks for each new knife she sends me back. Now that is their 100% promise on the knife set.

Back in June 2013, tried to order the 25-piece knife set (buy one get one free) online. Would only register one set so I called the 800 number and placed the order with a "live' person and paid by credit card. Never received an email confirmation of the order. Three months later (1st week of September 2013) after my credit card is charged), order still not received. Called Ronco and they had the order in their system but it never shipped out. Now 3 weeks later (September 25, 2013) order still not received. Called again. The order is out as of "yesterday". Still no email confirmation. Then come to find out, only one set shipped "supposedly". If I want the second set, I have to pay shipping as per Customer Service Supervisor, Rhonda. Really????...

Returned knives 7-28-13 along with check (postage and handling) which were defective. Knives are of poor quality and do not retain their sharpness. Called Ronco on 8-26-13 to check on status. I was told that they received them on 8-12-13 and to allow 15 days for check to be cleared via all banks. I was told the 15 days were up and that the knives would ship in a few days. Have called Ronco 2 times since 8-26-13 to no avail. "We have had a shipping delay" is their only response... It is now 9-19-13 and still no knives, which has prompted this complaint... If you order a new set of knives, they are shipped within 7-10 business days.

I ordered the 2 for 1 set of knives on May 06... I paid for it in full that day... A week later, I got the product in the mail. It was a good product, and I got what I ordered. On May 16th, a second full payment came out of my account. I called customer service on Friday, May 17th, and told them what happened. I was told to call back on Monday when there was a supervisor on duty. I called back on Monday, May 22nd and spoke to another CSR... He told me that someone would be in contact with me in the next 24-48 hours.

It took very little time for the knives to start going bad. The first thing I noticed was rust spots. Couldn't figure out where they were coming from because after all, the knives are supposed to be stainless steel. Was it my dishwasher? No. It turned out that the genius at Ronco put standard, non-stainless rivets inside the handle (to hold the cheap plastic handles on). So as water got into the handle, it rusted and then the rusty water dripped onto the rest of the knives (and everything else in your dishwasher).

The knives are flimsy at best and not as sharp as they claimed they would be. After the first use, and washing them in soft water I might add, the blades are showing stains that looks like rust or something. I tried a couple more of them, and the same thing is happening. They look dirty all the time. I called and wanted to return them and was told because I was over my 30 days of taking delivery, I could not return them! When I asked for a supervisor, he said he was one of the supervisors. I took the 3-payment plan and I was told initially I had 30 days from when they last charge my credit card to make a return which would have been only 4 days after I called. They are not what they say they are. It is obviously a low-grade metal they use and they seem to be more interested in keeping my money than making the customer happy! Word of mouth goes a long way...buyer beware. I will never purchase another item from Ronco and I will tell everyone I can to not do business with this company!

I contacted Ronco via phone for information regarding warranty replacements. I was told to send the broken items with a check for the replacement fee, $3 per item, and I would receive my replacements in 2-3 weeks. Almost 7 weeks and 4 phone calls later, my replacements are still at the warehouse waiting to be shipped. Each time I call, I get a different excuse. I have even spoken to supervisors and their supervisors and still cannot get an ETA on when they will be shipped. What good is a lifetime warranty when you can't get your items replaced within a reasonable amount of time and when you need assistance, the customer support team is useless? I will never buy another Ronco product or order replacements.

Ronco is a new word for fraud! Ronco assured I had bought all I will ever need. As this very long sale call continued, I was sure I was being offered items that I had just seen in the infomercial as a part of my original order. I bought most of what I was offered. At the end, I asked if I had the complete set. I spent much more money than I ever expected. When they arrived, I let them sit unopened for a while as these are Christmas gifts. Well I opened them and I had extra labeled slots in my knife block. Also, I did not receive the steak knives that fill the block! All that extra money and I am short ordered! Ronco is a new word for fraud! I called and explained what I expected vs what I had received with my order.

When we saw it on TV. We thought it was pretty good. If they would work half as good as advertised, then it still should be good. But we are very disappointed. You can't cut straight with the cut and serving knives. The other knives are very dull - no use on sharping them. Plus when we got the set, we found out that the block was not included. We had to pay extra. There still was one spot empty which they called later and said if we wanted that knife too, that was another $21. We learned not to buy things advertised on TV. It's not worth it. Money wasted.

Ronco Knives are the most common knives I have seen at flea markets and that should tell you something. Thin, too flexible, cheap steel, edge can't even be decently sharpened. In short, Ronco Knives are and always have been junk of the purest Ray Serene. If you live in a big town, find something like our perpetual yard sale (all profits to local charities) and look there. I bought three Forschner (Victorinox: the Swiss knife maker) boning knives for $0.50 each. I gave two as gifts and kept one for myself. In short, leave all Ronco products alone. I can't make a silk purse from a sow's ear.

I can’t believe they are still pushing these Ronco Knives my husband fell for the hype and ordered these knives. It seemed like a good deal but within a few months, they were falling apart, and finding out it costs $2.50 per knife to send back is totally not worth it. This is adding insult to injury. They probably make more money when you send them back. It’s a no win deal, spend more, get better knives.

I would really like to know what knives he was using on the infomercial. I was excited to get our new knives and when I got them, was less than impressed. I tried to cut a lemon and it wouldn't even break the rind. My husband tried to sharpen the knives with no success. I called Customer Service to return them and now we have to pay the shipping and handling on these things to return them? I feel like we shouldn't have to pay anything since they clearly made a mistake and sent me the non-cutting knives instead of the ones that "cut through paper, even bone!" Remember that line? What BS. I tried to use one of the knives to cut out the invoice on the original box and it wouldn't even cut through the damn plastic bag it's protected by. Shame on you, Ronco, for false advertising.

Please do not buy these knives. I used them and within a week, they started to rust. The knives are made in China, they say stainless steel but they rust. I called the company and they said to send them back with $2.50 per knife. What’s the sense though if I get a new one and it rusts? I guess the knives would be okay if you never used them and kept them for show, my mistake for buying China junk instead of American quality.

Unfortunately, I purchased two sets of these Ronco knives and they are the worst I have ever used. The knives are dull and cannot be sharpened using their or any sharpener and they rust after washing. The knives that do not require sharpening could not cut through water let alone a tomato or bread. The cheese knife sticks to cheese better than any knife I own and yet they state the knife will not stick. I just want to warn as many people as possible not to make the same mistake or be embarrassed by buying a set for family or friends, because they will be embarrassed. The Ronco owners should be ashamed and stopped from making these false adverts.

This is the worst set of knives I have ever purchased. They are dull and flimsy. I could get a much better set by picking and choosing at a garage sale. If I could send both sets back and get my money returned, including shipping, I would! They are junk!

The kitchen knives were dull and used. Ronco shouldn't be allowed to do business with consumers. Its product is faulty, used and grossly misrepresented on the infomercial. Customer service is set up to delay a return and they question good consumer intentions.

I ordered online 2 sets of knives as offered on television in December 2011. I thought the entire price was the amount deducted from my account on December 20, 2011. Now, the last 3 days (it is now April), I am being badgered with 6-7 phones a day from Ronco requesting I pay 2 more payments. I never received a bill, just these phone calls in April. It is ridiculous that this company misrepresents itself and that the caller wouldn't even give me an amount owed. I want to send these 2 sets of knives back to Ronco and have the amount that was debited from my account returned to me. The knives are dull, will not cut or chop (as shown on Ronco's commercial) and they are covered with rust spots that cannot be removed.

The knives have rust spots no matter the soap used. The knives that I have told people were so great look like crap! I do not want to give the set I got for my son and his future wife to them for fear they will think all I gave them was junk as part of their wedding gifts.

I ordered the recently advertised knives and entered my credit card info but wasn't able to see the exorbitant shipping and handling charges to Canada before the order was placed. I have sent two e-mails to their customer service cancelling my order with no response. I told them I would not accept delivery or pay any charges. I will also advise Visa of this shameful transaction.

I attempted a purchase for Ronco knives. My prepaid card was not accepted. That's as good as cash. I will not use my credit cards on the internet.

I ordered the Ronco knives for my wife. I should have gotten a clue when the shipping fee was more than the knives, but figured it was still worth the cost if the knives were as good as advertised. I received the knives in about 2 weeks after ordering. The problem was that the knives were some of the worst I have ever used. They did not cut, they were cheap and not sharp. I have now been trying to return the knives for a few weeks and continue to get the runaround. I would recommend to never ever buy a product from Ronco.

I also called to order the set of Ronco Knives and was told that one set of knives cost $13.33 for 3 payments ($39.99). The shipping and handling was to Canada and the total cost (knives and shipping) was $80.00. I asked what if I only get one set; he said the cost was $60. I was upset with the high shipping cost and said never mind, cancel the order and hung up. Yesterday, I have just received one set of knives at a cost of $80. I just called customer service and the lady was raising her voice when explaining to me the cost was higher and if I wanted the second set, I have to pay an extra $21.00 for knives which I did not want. So even after I canceled the order, they still sent me it and over-charged me. To me they should send the second set at no cost because they already charged me extra.

When I ordered, I was told I would receive $20 off plus $50 gift certificate for Wal-Mart. I was never told at $21.95 shipping and the knives are not stainless, they are garbage. This is a total ripoff. The Ronco company should be stopped from ripping off consumers. This is a disgrace. I never received $20 or the gift certificate. Shame on them and consumers affairs for allowing this atrocity.

I purchased the one set of knives in September as a Christmas gift. I used the chopping knife but now has rust stains on it. I have not contacted the company yet, but I am sure they won't do anything about it. I also had 2 magazine orders put onto my credit card without my authorization. When I ordered the knives I advised I did not want any other promotion, however, 2 charges were charged to my credit card.

They deserve no or negative rating. They have horrible cutlery knives. The knives say stainless steel, yet its 1st time in dishwasher and it got rust right away. It's flimsy at its best. I ordered the Ronco 25-piece knives set with free flatware and all were horrible. It got rust spots right away. Some knives are loosening up in the grooves as well. I am going to try to get my money back even though I threw the boxes away. The cutlery sets are completely worthless.

I called to order the set of Ronco Knives, and was told that 1 set of Knives cost $13.33 for 3 payments ($39.99) and the shipping and handling was $21.99, with the total price of $61.98. At that time, I was told that in order to get the Knives, I would have to pay an additional $21.99 for shipping and handling of a second set of Knives which I did not want. I stated that I did not want the other set of knives and only wanted 1 set and was prepared to pay the cost for the Knives and the shipping and handling at the time I had called.

I purchased a Ronco 25-piece Knife Set, 30-slot Wooden Knife Block (brown box), 40-piece Flatware Set, and 10-piece Scissor Set from a commercial demonstration show on cable TV. I was promised a $20 discount off the total and I would also receive a $50 VISA gift card, neither of which I ever got. I called customer service and was told to call another number. The operator on this number said that they could not find any information about the matter.

I bought a set of knives that came with a lifetime warranty. When I went to send them in because they started fallen apart, they said I would have to pay $2.50 for each knife to cover shipping. I told them that I would pay the shipping both ways to replace my knives. They told me no that the $2.50 was their company policy per knife and they would not replace my knives if I did not pay the $2.50 for each knife. This is not right what they are doing to people and something needs to be done about it. It is not right to tell some one that they have a lifetime warranty on something and then try to charge them for replacing it when it was made cheap.

I originally replied to a TV ad from Ronco and ordered a 2-for-1 special offer set of knives to give away as Christmas gifts. I placed my order by phone in mid-October 2008 and charged it to my personal Canadian Tire MasterCard. The transaction charge appeared on my MasterCard statement on October 30, 2008 for $98.34 US funds and was converted at 1.253368416 to a total of $123.25, which was posted on October 31, 2008 as a charge to my credit card. I waited the standard 4 to 6 weeks for the products to arrive and as mid-December approached, I contacted Ronco to inform their customer services department that I had been charged $123.25 Canadian for goods that I had not received and that I would like to have a credit applied to my MasterCard as it was going to be too late to send these items for Christmas gifts.

I made a purchase on -line for some knives that wre priced at $39.99 and I noticed on my bank account the next day I was charged $183.04. I immediately called Ronco and wanted to cancel the order.They informed me that it was already shipped and in route. I intercepted the package when UPS was attempting to deliver it and informed the driver not to take it off the truck and return it to Ronco . Well unfortunately another package was sent the next day and I wasn't home to intercept it. I immediately called Ronco and asked for a return authorization form and they said they would send one out. I never recieved the form and called several times and I constantly got the same answer that it was on its way.

on October 22,2007 I ordered a set of knifes advertised on TV, which included a free flatware set. I got an email stating the flatware set was on backorder and if I wished to cancel to call the above number. I called and cancelled the order. I get another email that the flatware which was free was cancelled and the knife set was clearing. In the meantime my credit card was charged $71.59. I have over the months talked to their above telephone number and assured my account order number 6408579 would be credited. I would wait and that never happened. I never received anything from them, I never refused shipment of any item from them, in March I had a conversation and was told that their system was being updated and they could not credit credit card accounts and would be receiving a check in the mail in 7 to 10 days a month later nothing, I called again and asked why I hadn't received my check, this time they hung up on me. Wonder how many peoiple cancelled orders and got charged and didn't receive anything. Wonder if IRS would like to know how many people they have taken money from and nothing in return, Maybe California consumer fraud would like to know also.