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Reviewed Oct. 31, 2023
Several Months ago I ordered cushions for Provence Bucket Dining Chairs.. I received the cushions (6) and they are defective in their construction. There are metal loops on the chairs and velcro straps on the cushions to keep them from sliding to the floor every time you sit on them. However, the Velcro straps are way too thick to go through the metal loops. What am I supposed to do? Cut off the straps and pick up the cushion every time I sit in the chair. This is so typical of RH furniture. I have probably spent $40,000 with them through the years and every single product has some problem. Too expensive to have this type of low quality product!
Reviewed Oct. 19, 2023
Sometimes orders don't work out, and these folks are so understanding, willing to work with customers, provide refunds, even when you're not technically entitled to one. The lines are always open, barely any wait time. I will be an RH customer for life! Kudos to their management, and of course their designers. They make the most beautiful stuff on earth, and for a reasonable price! I Love RH, and I trust them 100%!
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Reviewed Aug. 9, 2023
We dropped big $ like $1100 for an outdoor planter, I wasn’t happy when they started powder coating the zinc planters, but I thought they were trying to make sure the planter lasted and held up to the elements. Not the case the powder coated planter sits tucked into a covered porch. No direct rain, snow anything and the powder coating is peeling off and falling off.
We would have happily spent twice the amount we paid, but only for something that we could enjoy for years not a few seasons. I will try to have it painted, structurally it’s fine except the finish flacking off. I love this company's design ideas but think twice before dropping any real money until they get back to the basics of quality and longevity. If I bought this as a disposable item I would not complain. But we didn’t. Sorry RH stock price is fleeting unless the product is quality.
Reviewed July 17, 2023
I purchased my 4th Lancaster sofa recently and noticed the back of the sofa appeared scratched, rubbed, and overall poor appearance. My other 3 did not look this way. I have worked with customer relations, Sabrina, who has been nice. RH has delivered a 2nd couch at no cost that was not much better. A 3rd has arrived at the RH warehouse. Customer Relations has went above to try and resolve the sourcing issue that has lowered, in my opinion, the quality of workmanship. Being said, the Scottsdale store sales person was not willing to work beyond the 2nd sofa and told me I should take a refund and return the sofa. I ask Sabrina in customer relations to not have the store call me ever again, but the store did. Poor communication.
Now the delivery; I live in Tucson area so it is out of the way but you pay 300.00$ for “white glove”delivery. It would have been advantageous if the back of the sofa revealed itself the day of delivery, but it wasn’t until the sun was bright that exposed the poor craftsmanship on the waxing of the leather. I also work and the only day given for delivery, is my work day. Again, delivery logistics has been a big issue.
Sabrina tracked the 3rd couch and thought it could get delivered before I had to take leave due to unforeseen circumstance but it seems communication is again poor. Now the 3rd couch will sit in a hot warehouse for 2 months or more just to be damaged and refused so the arduous process starts again. Overall, communication is a huge problem between customer relations, delivery, and store. Craftsmanship and quality of material have declined since 2020. My other 3 Lancaster Brompton leathers did not have this problem. I regret buying most of my home's furniture from RH at this point.
Reviewed July 7, 2023
I bought this expensive leather couch from HR and after just a few years it is falling apart. Customer service was no help, telling me it happened because I used it. Interesting, was I suppose to sit on a floor instead? Save your money, don't buy this junk.
Reviewed July 6, 2023
The main reason for 1 star is the value of service and product does not come near the price of the products. One would expect great coordination when furnishing a complete condo with rugs, chairs, tables, sofas, etc. Instead once the agreement was signed the experience went downhill as fast as a bobsled in the Olympics. Products showing up that could not be put together, furniture with bad marks on leather that can not be fixed. Rug pad coming 1 month after living room furniture and 1 month before the actual rug. The fastest thing they did was charge our credit cards 2 months ago with the last item due in October which is the bedframe.
Showrooms are great and the talk is good but the key word is “show” not premium service, not elite coordination, not what one would expect for premium cost and elite pricing. I really believe one can have the same experience or better for half the cost at other places. Leadership needs to fix this or they will soon become another extinct vendor.
Reviewed May 16, 2023
Ordered a sofa in March with a delivery date of 8 weeks (May). I’m May I got email saying it’s delayed until June. Today I got another email saying it’s delayed until July. They make you wait 2 months just to tell you it will be another 2 months delayed. My only shame is that I didn’t read the thousands of negative reviews about this company before placing my order.
Reviewed Dec. 12, 2022
Save your time and your money. I purchased furniture from RH trusting in what the salesperson and the way they advertise their furniture and was the biggest mistake of my life. Awful customer service, they passed me from one to each other every time assuring me they are going to call back to fix my problems and never happened. I would not recommend this store and I will never buy from them again.
Reviewed Aug. 20, 2022
Purchased a large nightstand within a year the drawers stopped working. The stain starts wearing off like there is no protective coating. This is the reason why they sell the stain pens and wood filler. Now wood chunks are starting to chip off. Worst piece of furniture I have ever purchased.
Reviewed Aug. 4, 2022
Our issues continue to be swept under the table and we were offered a gift card. We are getting passed from design consultant to design consultant and still not able to get our drapery adjusted without extra costs out of our pocket. After our initial drapes were installed (uneven and left wrinkled) we realized the color had an orange 70’s like hue in the sunlight and the majority of the day. Never once was this mentioned before purchasing. We were never told that a liner was recommended with this particular fabric. In the beginning design was never discussed and we were left with drapes that look terrible in our space. These issues should have been addressed before our order was made. I feel like we were not a priority, we were rushed and looked over. This is completely unacceptable and has caused unnecessary stress on our family.
Restoration Hardware author review by ConsumerAffairs Research Team
Restoration Hardware prides itself on being at the cutting edge of trends and technology in the furniture industry. The company mainly caters to luxury buyers offering a curated collection of historical reproductions and updated classics.
Selection: Living, diving, bed and bathroom, plus lighting, textiles, rugs, windows, hardware, décor, art, outdoor and holiday furnishing.
Delivery: Flat shipping and delivery rates based on distance.
Returns: Eligible (non-customized) items are eligible for returns and exchanges.
Restoration Hardware Company Information
- Company Name:
- Restoration Hardware
- Corte Madera
- United States
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