Restoration Hardware

Restoration Hardware

 2.3/5 (598 ratings)
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About Restoration Hardware

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Jan. 12, 2022

We spend a lot of money trusting in what the salesperson and the way they advertise their famous Claude sectional couch as the best seller and most comfortable product and it’s a total Fraud! Not Claude. It’s not design for humans. After a few minutes seating there you end up with back pain. Also we made the mistake trusting them and we pay extra 14000 USD for leather and its so slippery that you end up on the floor.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 26, 2021

Caster wheels broke off twice, frame warped and upgraded sunbrella fabric from the standard leather faded and stained within a couple years. It definitely was not worth the money to order custom size and color based on how long it lasted.

3 people found this review helpful

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Nov. 19, 2021

    A few years ago we purchased the St. James dining table, and immediately had issues upon delivery. One of the leaf inserts had damage on it, however customer service sent someone to touch it up. The service person left a stain pen for any future issues. Shortly thereafter, similar damage began appearing on the main tabletop, which has only gotten worse and worse. I’ve tried touching it up, but not only does the stain color not match the original, but the damaged sections are so large it’s impossible to cover. I have never used any harsh chemical or abrasive cleaner on this table. The care instructions said to use a damp cloth and that’s what we use.

    We do not use coasters, but this was not recommended in the care instructions and honestly shouldn’t be expected for a dining table. Nonetheless RH has refused to warrant the table in any way. They will not send someone to repair the finish, and will not exchange the product. The table is only 3 or 4 years old and looks awful. At a minimum I would expect a repair or reimbursement. The stain type and depth should be of higher quality. This table is MUCH too expensive to only last a few years.

    5 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: July 24, 2021

    I know that people who are unhappy tend to write reviews, but I'm amazed when I see negative reviews for Restoration Hardware. Not only are their products superlative, but our experience with their customer service is almost not to be believed, it was so good. We bought a sofa, and we love it. But, what we didn't really pay attention to was the taco effect of the fabric we chose. For months since we bought it, RH at U Village in Seattle has been helping us to determine how to handle it. I'm frankly blown away with the over the top concern and efforts they have made to make it right for us. And they did. I won't go into the details, but frankly, if I was on the other side of me, I would have told me to shut up and sit down. They instead treated us like royalty. I can't over emphasize how happy this company has made us, and what loyal customers we are now as a result.

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 28, 2021

    I don't know why I keep going back to Restoration Hardware, it is psychological. I keep expecting good results and almost always end up with poor quality product. I purchased 3 bathroom vanities and one came with stain issues, almost like they forgot to stain one drawer. I unfortunately did not noticed because my general contractor took the order. I called to complain and was told this was my fault, I should have checked at delivery. I gave them this one. I have since ordered a kitchen table, it is currently one month old and nearly half the stain is rubbed off. I ordered the world famous cloud couch in leather and the back is pushing out in three different areas where we sit. It is almost like it has no proper back support.

    I also ordered two custom chairs for the living room, one was lost and they told me it was my fault because I canceled the I already paid for and they actually charged me a cancelation fee. Bonus, I still do not have the missing chair or what I paid for it. I have spent so much of my time and money and I am tired of companies like this delivery poor quality for top dollar. When and they will mess up orders, they make sure it is the customers fault.

    25 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: May 31, 2021

    Recently purchased the Maxwell edition couch with a side chase. Although the couch is comfortable, and will probably be more so after some breaking in, the chase is horribly short and basically useless unless you are less than 5’ tall.

    13 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 11, 2021

    I purchased the Arles rectangular dining room table with two leaves in oak gray. A guest accidentally caused some damage to the paint by placing his laptop over it on a cloth mat and the heat melted the paint. I was furious because that is telling of the quality of the paint. I have a less costly table in my family room where we even do arts and crafts on it and it’s in mint condition. I called RH hoping they could offer some solution or assistance in helping me fix the damage. It only needs to be resurfaced, the area is about a 3 inch diameter. But who? Where? What paint? They did not care. I just could not believe that their customer service would be so awful and unhelpful. I’m done buying from them, so much for their annual membership, they could at least reveal the paint color or finish I need to purchase to have it resurfaced.

    34 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 7, 2021

    I purchased fabric by the yard based on a fabric swatch I ordered from the website. I didn't check the color closely when my fabric arrived and dropped it off at an upholsterer to have some chairs recovered. When my newly upholstered chairs were delivered, I noticed the "carbon" vintage velvet fabric that was dark gray on my swatch looked blue on my chairs. I got another swatch of the same material to see which color was most correct, and the new swatch was a light gray this time.

    I called and emailed RH several times to request that the material be replaced - I shared photos of the issue and each time asked to escalate my complaint to someone at a higher level that could help me. My appeals went nowhere - I was told "it is our determination that this is an acceptable shade within the Vintage Velvet" and that all the different samples I had were within an "acceptable tolerance". I was surprised that a retailer that shows so many different shades of beige and gray would find this variation acceptable. My experience and the lack of customer service I received was extremely disappointing.

    29 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 14, 2021

    Rude and arrogant staff. I dealt with Amy ** who I found to be condescending and rude. Once she saw that we were merely spending $2000 she turned off like a light switch. She gave us a quote but never returned our calls or emails. I drove to the store to see her sitting and talking to coworkers. We still count get any of the snobby staff to wait on us. I guess if I wore a tuxedo they might have noticed me. Pottery Barn was happy to help us so we purchased there.

    40 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 14, 2021

    I bought a sofa from RH 2 years ago. The cost was 4k. I tried this sofa in the showroom several times before I decided to buy it. I also bought it because it was attractive and comfortable. I had some concerns that it could lose support with time the way it's built but the salesperson assured me that it won't happen with time.. Right after the new sofa was delivered I sat on it and I realized that it felt different than on a sofa I tried in the showroom. The showroom sofa felt much more comfortable and supportive. By the way, I only weigh 128 lbs, yet my butt sinks into the cushions a lot. I can't tell you how my mom felt. She is a bit bigger than me and she completely avoids sitting on it, so are my parents-in-law...

    I feel bad I didn't reach out to the company back then when I had those feelings. Because with a time sofa became even more uncomfortable and without any support. Only 2 years have passed and now when I sit on it I am sinking into the seat cushion quite a bit AND this is not comfortable, and is giving me lower back pain. This becomes more intense when I sit longer on the sofa. Outcome- we don't use our sofa in the living room, nobody wants to sit on it. I reached out to the company and they are not willing to help. They asked me to send photos, which i did and they estimated sofa to be normal, without any defects! Haha. They estimated this based on the photos. Funny right?! It looks okay indeed, but when you sit on it then you actually learn the issue..

    After numerous emails back and forth they sent me new pillow inserts which turned out to be wrong size! I learned today they discontinued making the sofa I bought - obviously I am probably not the only one complaining about it. !! Be AWARE! Never buy expensive furniture from Restoration Hardware!!!! Very disappointed!!!

    53 people found this review helpful
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    Restoration Hardware author review by ConsumerAffairs Research Team

    Restoration Hardware prides itself on being at the cutting edge of trends and technology in the furniture industry. The company mainly caters to luxury buyers offering a curated collection of historical reproductions and updated classics.

    • Selection: Living, diving, bed and bathroom, plus lighting, textiles, rugs, windows, hardware, décor, art, outdoor and holiday furnishing.

    • Delivery: Flat shipping and delivery rates based on distance.

    • Returns: Eligible (non-customized) items are eligible for returns and exchanges.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Restoration Hardware Company Information

    Company Name:
    Restoration Hardware
    Corte Madera
    United States