Restoration Hardware

Ordered a sofa in March with a delivery date of 8 weeks (May). I’m May I got email saying it’s delayed until June. Today I got another email saying it’s delayed until July. They make you wait 2 months just to tell you it will be another 2 months delayed. My only shame is that I didn’t read the thousands of negative reviews about this company before placing my order.

Save your time and your money. I purchased furniture from RH trusting in what the salesperson and the way they advertise their furniture and was the biggest mistake of my life. Awful customer service, they passed me from one to each other every time assuring me they are going to call back to fix my problems and never happened. I would not recommend this store and I will never buy from them again.

Purchased a large nightstand within a year the drawers stopped working. The stain starts wearing off like there is no protective coating. This is the reason why they sell the stain pens and wood filler. Now wood chunks are starting to chip off. Worst piece of furniture I have ever purchased.

Our issues continue to be swept under the table and we were offered a gift card. We are getting passed from design consultant to design consultant and still not able to get our drapery adjusted without extra costs out of our pocket. After our initial drapes were installed (uneven and left wrinkled) we realized the color had an orange 70’s like hue in the sunlight and the majority of the day. Never once was this mentioned before purchasing. We were never told that a liner was recommended with this particular fabric. In the beginning design was never discussed and we were left with drapes that look terrible in our space. These issues should have been addressed before our order was made. I feel like we were not a priority, we were rushed and looked over. This is completely unacceptable and has caused unnecessary stress on our family.

Ordered what I thought was a dark color, and received - after a few months waiting - a different color. Apparently the website does not/cannot update the selected color. This is unfortunate; I planned on ordering a second sofa, and have been waiting to purchase this item from this store for years. To pay $thousands and years of anticipation....wow. Very disappointed.

We spend a lot of money trusting in what the salesperson and the way they advertise their famous Claude sectional couch as the best seller and most comfortable product and it’s a total Fraud! Not Claude. It’s not design for humans. After a few minutes seating there you end up with back pain. Also we made the mistake trusting them and we pay extra 14000 USD for leather and its so slippery that you end up on the floor.

Caster wheels broke off twice, frame warped and upgraded sunbrella fabric from the standard leather faded and stained within a couple years. It definitely was not worth the money to order custom size and color based on how long it lasted.

A few years ago we purchased the St. James dining table, and immediately had issues upon delivery. One of the leaf inserts had damage on it, however customer service sent someone to touch it up. The service person left a stain pen for any future issues. Shortly thereafter, similar damage began appearing on the main tabletop, which has only gotten worse and worse. I’ve tried touching it up, but not only does the stain color not match the original, but the damaged sections are so large it’s impossible to cover. I have never used any harsh chemical or abrasive cleaner on this table. The care instructions said to use a damp cloth and that’s what we use.

I know that people who are unhappy tend to write reviews, but I'm amazed when I see negative reviews for Restoration Hardware. Not only are their products superlative, but our experience with their customer service is almost not to be believed, it was so good. We bought a sofa, and we love it. But, what we didn't really pay attention to was the taco effect of the fabric we chose. For months since we bought it, RH at U Village in Seattle has been helping us to determine how to handle it. I'm frankly blown away with the over the top concern and efforts they have made to make it right for us. And they did. I won't go into the details, but frankly, if I was on the other side of me, I would have told me to shut up and sit down. They instead treated us like royalty. I can't over emphasize how happy this company has made us, and what loyal customers we are now as a result.

I don't know why I keep going back to Restoration Hardware, it is psychological. I keep expecting good results and almost always end up with poor quality product. I purchased 3 bathroom vanities and one came with stain issues, almost like they forgot to stain one drawer. I unfortunately did not noticed because my general contractor took the order. I called to complain and was told this was my fault, I should have checked at delivery. I gave them this one. I have since ordered a kitchen table, it is currently one month old and nearly half the stain is rubbed off. I ordered the world famous cloud couch in leather and the back is pushing out in three different areas where we sit. It is almost like it has no proper back support.