Restoration Hardware Reviews

I have dealt with Restoration Hardware over many years and have spent significant money with them on Residential projects. The most recent project having started in 2023 in Naples, Florida which has had significant delays due to Hurricanes and condominium building shutdown. I find it distasteful and disappointing that RH is not more empathetic in delaying delivery of all the furniture given the circumstances- placing undue stress in an already stressful situation for us. Also having asked for their Customer Experience Executive Stefan ** to reach out to me has fallen on deaf ears, although their website indicates someone will respond to you within 24 hours – what a huge disappointment on ALL fronts! They have given me an option to take the furniture or forfeit my down-payment – this bullying is also not appreciated. RH doesn’t deliver a great Customer Experience and I won’t be using them again.

I purchased a piece of furniture to be delivered a specific day. They gave me a delivery day that I was not able to accommodate. I called and moved the date. I have a very important event happening and I counted on that piece of furniture to be delivered before then. I waited and waited on the day of the delivery (after cancelling all my activities of that day) and I never heard from them. I called the warehouse and they told me they did not take the appropriate steps to reschedule and the piece was not able to be delivered. I called customer service and they lied to me saying the truck had a delay and that they forgot to let me know.

It is impossible to be anymore impressed with a company than I am with RH! This velvet cloud couch that we’re blessed to have is off the charts comfortable! Their team is exceptional too. From the sales team, customer service and ESPECIALLY the delivery drivers. Just kind and knowledgeable guys that made life so much easier. A++!

Thanks for shipping the additional robe, while we wait for the original. It was appreciated and in time for Mother's day.

I had a great experience with RH but it might have to do with the location -- I didn't order online. I purchased a bed from the Baby/Child/Teen store in Corte Madera, California. (I was also in the Walnut Creek location and they were equally terrific.) Everything was perfect from start to finish -- the sales associate was super helpful, the bed was delivered as promised, the assembly went smoothly and quickly, and I couldn't be happier. That was nearly a year ago and I've had no problems at all.

Restoration Hardware furniture fabrics are absolutely terrible. For the premium prices they charge, I expected high-quality, durable materials. Instead, I got fabrics that started pilling and fading within weeks of use. The ‘performance fabric’ they market so heavily is a joke—it stains easily and doesn’t clean up as promised. I followed their care instructions exactly, but the fabric now looks worse than anything I’ve ever bought from a discount store. On top of that, the textures are rough and uncomfortable. Honestly, I feel scammed paying for what they claim is ‘luxury.’ Customer service was no help, either. When I reached out to address my concerns, they brushed me off and said "as we do with our store furniture, you need to constantly "shave" the fabric." REALLY!! DISGRACEFUL!! Cheap products at exorbitant prices. If you’re considering their furniture, save yourself the headache and look elsewhere.

Just recently purchased the Cloud Couch for over $12K; within five weeks of owning it, I am experiencing issues that I would have expected in five years. Fabric quality is EXTREMELY poor and not meant for regular use. These couches are only appropriate for occasional use and are clearly not meant for everyday usage. Large fabric pulls are apparent across all cushions. Will likely have to replace the couch in a year. Not worth it. Have purchased from lower cost companies that have lasted a decade. I called Restoration Hardware to discuss my disappointment with their product and was told I could return for store credit. Not an appropriate answer, gave the impression that they are aware of the low quality of the product and the approach to dissatisfaction is to hold customer dollars hostage. Do not purchase.

The quality of RH is nice but not durable. It is a luxury disposable model. For example, we bought Italian hotel satin stitch pillowcases. Within a month of each other, each case ripped across the middle. They are nice while they last but they don’t. We won’t be buying RH anymore.

Beautiful looking furniture but really lacks the quality for the price. I bought a desk and side table in the same antiqued grey oak for my home office and within a year, the finish was wearing off the top of the desk and the table leaving exposed wood. This is with a glass mat protector that covers the work area in front of my computer. I am the only person that uses this desk. I travel and work remotely so it is essentially used only on weekends when I'm home.

RH delivery service is terrible. They tried to deliver the same bed to me three times at this point and there are issues every single time. Firstly, the bed came with a black mark. One of the delivery guys was trying to clean it and created a bigger stain. Mind you it's a $8000 bed that I waited 6 months for. Another guy came by a couple of says later not even knowing what's the material of the bed and failed to clean it as well. I demanded to get a new bed delivered, waited 3-4 months for it. The day they came everything seemed fine but after they left I noticed they screwed my iphone cable inside the bed!! Like what? Never seen something like that. So this saga continues, waiting on the crew to come back again to reassemble the bed and get the cable out.

Had great experience with RH customer service twice! A real person actually answers the 800 number, US based so no language barrier! Knowledgeable, helpful! A real pleasure to do business with! My first contact was website based, 2nd contact was to help me complete the perfect bridal shower gift! Thank you RH.

Be warned. Most products look amazing in the store. But just wait until you receive them. Almost 9/10 items had issues. Leather chairs were inconsistent in pattern, arrived with scratches and scuffs. Reclaimed oak table took 3 tries to get one that was semi-decent. Staining was inconsistent and often defective. Dining chairs arrived with missing glides. Sofas came with a stain down the side and the color was not sand but yellow. Overpriced. Low Quality.

I purchased a cloud sectional. Cost was over $20K. In less than a year (I was out of the country for five and a half months so not used) the fabric started pilling. I sent pictures to RH. They told me to use a sweater shaver on the fabric. Not the answer I was hoping for. I do not recommend RH.

I’m in RH sitting on an outdoor sofa I would like to purchase for approximately $10,000. They have two models with match chairs and tables but they will not sell them to me. They have them available to look at on the floor but it must go to a warehouse for processing before it can be sold and I cannot attach my name to it. Not only did RH lose a sale they have forever lost a customer. We waited an hour for help, had to ask for help, and she refused to help or find a solution. She agreed finding furniture at another store is a wiser decision. Why spend an extra 5 to 10 thousand for everything here. A waste of our time.

I would never ever buy the smallest thing from this store ever again!!! My fiance and I bought a bedroom set from them in the beginning of March and they scheduled us for delivery on 4/4, They never called to let us know what time will they be here. My finance took the day off and waited for them. When we called to see what time will they be arriving they told us that they weren't going to deliver the bedroom set because it was a big load and they didn't have the truck to do deliver it. Then they said that they can deliver it in 3 weeks!!! Keep in mind we've already been waiting since beginning of march!!! Think twice before you purchase here!!! We also asked for refund and of course they said it'll take 5-7 business days!!! They should be ashamed of themselves for doing this to people.

In my recent interactions with RH’s delivery service, regrettably, I have encountered persistent challenges that have significantly diminished my overall satisfaction. On two separate occasions, despite proactive communication regarding the restricted delivery hours imposed by my condominium, there was a notable failure in aligning the delivery window with this constraint. The initial incident necessitated a rescheduled delivery, causing inconveniences and disruptions. Despite informing customer service of this predicament, a recurrence transpired with the second item, indicating a systemic issue in the internal communication and coordination within the delivery service.

I wish to update my previous review regarding my experience with RH. After voicing my concerns about their service and policies, the company reached out and addressed the issues I highlighted. The proactive and customer-focused approach they took to resolve my concerns has significantly improved my perception of the brand.

Several Months ago I ordered cushions for Provence Bucket Dining Chairs.. I received the cushions (6) and they are defective in their construction. There are metal loops on the chairs and velcro straps on the cushions to keep them from sliding to the floor every time you sit on them. However, the Velcro straps are way too thick to go through the metal loops. What am I supposed to do? Cut off the straps and pick up the cushion every time I sit in the chair. This is so typical of RH furniture. I have probably spent $40,000 with them through the years and every single product has some problem. Too expensive to have this type of low quality product!

Sometimes orders don't work out, and these folks are so understanding, willing to work with customers, provide refunds, even when you're not technically entitled to one. The lines are always open, barely any wait time. I will be an RH customer for life! Kudos to their management, and of course their designers. They make the most beautiful stuff on earth, and for a reasonable price! I Love RH, and I trust them 100%!

We dropped big $ like $1100 for an outdoor planter, I wasn’t happy when they started powder coating the zinc planters, but I thought they were trying to make sure the planter lasted and held up to the elements. Not the case the powder coated planter sits tucked into a covered porch. No direct rain, snow anything and the powder coating is peeling off and falling off.

I purchased my 4th Lancaster sofa recently and noticed the back of the sofa appeared scratched, rubbed, and overall poor appearance. My other 3 did not look this way. I have worked with customer relations, Sabrina, who has been nice. RH has delivered a 2nd couch at no cost that was not much better. A 3rd has arrived at the RH warehouse. Customer Relations has went above to try and resolve the sourcing issue that has lowered, in my opinion, the quality of workmanship. Being said, the Scottsdale store sales person was not willing to work beyond the 2nd sofa and told me I should take a refund and return the sofa. I ask Sabrina in customer relations to not have the store call me ever again, but the store did. Poor communication.

I bought this expensive leather couch from HR and after just a few years it is falling apart. Customer service was no help, telling me it happened because I used it. Interesting, was I suppose to sit on a floor instead? Save your money, don't buy this junk.

The main reason for 1 star is the value of service and product does not come near the price of the products. One would expect great coordination when furnishing a complete condo with rugs, chairs, tables, sofas, etc. Instead once the agreement was signed the experience went downhill as fast as a bobsled in the Olympics. Products showing up that could not be put together, furniture with bad marks on leather that can not be fixed. Rug pad coming 1 month after living room furniture and 1 month before the actual rug. The fastest thing they did was charge our credit cards 2 months ago with the last item due in October which is the bedframe.

Ordered a sofa in March with a delivery date of 8 weeks (May). I’m May I got email saying it’s delayed until June. Today I got another email saying it’s delayed until July. They make you wait 2 months just to tell you it will be another 2 months delayed. My only shame is that I didn’t read the thousands of negative reviews about this company before placing my order.

Save your time and your money. I purchased furniture from RH trusting in what the salesperson and the way they advertise their furniture and was the biggest mistake of my life. Awful customer service, they passed me from one to each other every time assuring me they are going to call back to fix my problems and never happened. I would not recommend this store and I will never buy from them again.

Purchased a large nightstand within a year the drawers stopped working. The stain starts wearing off like there is no protective coating. This is the reason why they sell the stain pens and wood filler. Now wood chunks are starting to chip off. Worst piece of furniture I have ever purchased.

Our issues continue to be swept under the table and we were offered a gift card. We are getting passed from design consultant to design consultant and still not able to get our drapery adjusted without extra costs out of our pocket. After our initial drapes were installed (uneven and left wrinkled) we realized the color had an orange 70’s like hue in the sunlight and the majority of the day. Never once was this mentioned before purchasing. We were never told that a liner was recommended with this particular fabric. In the beginning design was never discussed and we were left with drapes that look terrible in our space. These issues should have been addressed before our order was made. I feel like we were not a priority, we were rushed and looked over. This is completely unacceptable and has caused unnecessary stress on our family.

Ordered what I thought was a dark color, and received - after a few months waiting - a different color. Apparently the website does not/cannot update the selected color. This is unfortunate; I planned on ordering a second sofa, and have been waiting to purchase this item from this store for years. To pay $thousands and years of anticipation....wow. Very disappointed.

We spend a lot of money trusting in what the salesperson and the way they advertise their famous Claude sectional couch as the best seller and most comfortable product and it’s a total Fraud! Not Claude. It’s not design for humans. After a few minutes seating there you end up with back pain. Also we made the mistake trusting them and we pay extra 14000 USD for leather and its so slippery that you end up on the floor.

Caster wheels broke off twice, frame warped and upgraded sunbrella fabric from the standard leather faded and stained within a couple years. It definitely was not worth the money to order custom size and color based on how long it lasted.