Restoration Hardware Reviews

Ordered a sofa in March with a delivery date of 8 weeks (May). I’m May I got email saying it’s delayed until June. Today I got another email saying it’s delayed until July. They make you wait 2 months just to tell you it will be another 2 months delayed. My only shame is that I didn’t read the thousands of negative reviews about this company before placing my order.

Save your time and your money. I purchased furniture from RH trusting in what the salesperson and the way they advertise their furniture and was the biggest mistake of my life. Awful customer service, they passed me from one to each other every time assuring me they are going to call back to fix my problems and never happened. I would not recommend this store and I will never buy from them again.

Purchased a large nightstand within a year the drawers stopped working. The stain starts wearing off like there is no protective coating. This is the reason why they sell the stain pens and wood filler. Now wood chunks are starting to chip off. Worst piece of furniture I have ever purchased.

Our issues continue to be swept under the table and we were offered a gift card. We are getting passed from design consultant to design consultant and still not able to get our drapery adjusted without extra costs out of our pocket. After our initial drapes were installed (uneven and left wrinkled) we realized the color had an orange 70’s like hue in the sunlight and the majority of the day. Never once was this mentioned before purchasing. We were never told that a liner was recommended with this particular fabric. In the beginning design was never discussed and we were left with drapes that look terrible in our space. These issues should have been addressed before our order was made. I feel like we were not a priority, we were rushed and looked over. This is completely unacceptable and has caused unnecessary stress on our family.

Ordered what I thought was a dark color, and received - after a few months waiting - a different color. Apparently the website does not/cannot update the selected color. This is unfortunate; I planned on ordering a second sofa, and have been waiting to purchase this item from this store for years. To pay $thousands and years of anticipation....wow. Very disappointed.

We spend a lot of money trusting in what the salesperson and the way they advertise their famous Claude sectional couch as the best seller and most comfortable product and it’s a total Fraud! Not Claude. It’s not design for humans. After a few minutes seating there you end up with back pain. Also we made the mistake trusting them and we pay extra 14000 USD for leather and its so slippery that you end up on the floor.

Caster wheels broke off twice, frame warped and upgraded sunbrella fabric from the standard leather faded and stained within a couple years. It definitely was not worth the money to order custom size and color based on how long it lasted.

A few years ago we purchased the St. James dining table, and immediately had issues upon delivery. One of the leaf inserts had damage on it, however customer service sent someone to touch it up. The service person left a stain pen for any future issues. Shortly thereafter, similar damage began appearing on the main tabletop, which has only gotten worse and worse. I’ve tried touching it up, but not only does the stain color not match the original, but the damaged sections are so large it’s impossible to cover. I have never used any harsh chemical or abrasive cleaner on this table. The care instructions said to use a damp cloth and that’s what we use.

I know that people who are unhappy tend to write reviews, but I'm amazed when I see negative reviews for Restoration Hardware. Not only are their products superlative, but our experience with their customer service is almost not to be believed, it was so good. We bought a sofa, and we love it. But, what we didn't really pay attention to was the taco effect of the fabric we chose. For months since we bought it, RH at U Village in Seattle has been helping us to determine how to handle it. I'm frankly blown away with the over the top concern and efforts they have made to make it right for us. And they did. I won't go into the details, but frankly, if I was on the other side of me, I would have told me to shut up and sit down. They instead treated us like royalty. I can't over emphasize how happy this company has made us, and what loyal customers we are now as a result.

I don't know why I keep going back to Restoration Hardware, it is psychological. I keep expecting good results and almost always end up with poor quality product. I purchased 3 bathroom vanities and one came with stain issues, almost like they forgot to stain one drawer. I unfortunately did not noticed because my general contractor took the order. I called to complain and was told this was my fault, I should have checked at delivery. I gave them this one. I have since ordered a kitchen table, it is currently one month old and nearly half the stain is rubbed off. I ordered the world famous cloud couch in leather and the back is pushing out in three different areas where we sit. It is almost like it has no proper back support.

Recently purchased the Maxwell edition couch with a side chase. Although the couch is comfortable, and will probably be more so after some breaking in, the chase is horribly short and basically useless unless you are less than 5’ tall.

I purchased the Arles rectangular dining room table with two leaves in oak gray. A guest accidentally caused some damage to the paint by placing his laptop over it on a cloth mat and the heat melted the paint. I was furious because that is telling of the quality of the paint. I have a less costly table in my family room where we even do arts and crafts on it and it’s in mint condition. I called RH hoping they could offer some solution or assistance in helping me fix the damage. It only needs to be resurfaced, the area is about a 3 inch diameter. But who? Where? What paint? They did not care. I just could not believe that their customer service would be so awful and unhelpful. I’m done buying from them, so much for their annual membership, they could at least reveal the paint color or finish I need to purchase to have it resurfaced.

I purchased fabric by the yard based on a fabric swatch I ordered from the website. I didn't check the color closely when my fabric arrived and dropped it off at an upholsterer to have some chairs recovered. When my newly upholstered chairs were delivered, I noticed the "carbon" vintage velvet fabric that was dark gray on my swatch looked blue on my chairs. I got another swatch of the same material to see which color was most correct, and the new swatch was a light gray this time.

Rude and arrogant staff. I dealt with Amy ** who I found to be condescending and rude. Once she saw that we were merely spending $2000 she turned off like a light switch. She gave us a quote but never returned our calls or emails. I drove to the store to see her sitting and talking to coworkers. We still count get any of the snobby staff to wait on us. I guess if I wore a tuxedo they might have noticed me. Pottery Barn was happy to help us so we purchased there.

I bought a sofa from RH 2 years ago. The cost was 4k. I tried this sofa in the showroom several times before I decided to buy it. I also bought it because it was attractive and comfortable. I had some concerns that it could lose support with time the way it's built but the salesperson assured me that it won't happen with time.. Right after the new sofa was delivered I sat on it and I realized that it felt different than on a sofa I tried in the showroom. The showroom sofa felt much more comfortable and supportive. By the way, I only weigh 128 lbs, yet my butt sinks into the cushions a lot. I can't tell you how my mom felt. She is a bit bigger than me and she completely avoids sitting on it, so are my parents-in-law...

We ordered the Laguna Bed and Laguna Large Dresser for our son. Nothing here seems to be made of real wood anymore. The bed and the dresser we made of some type of fake wood and glue and paint to make it look like wood. The smell, oh the smell! I can't put into words how strong and toxic the smell was. With the windows open, it enveloped the room. My wife and I have headaches and felt sick being around the furniture. Even after leaving the room, my headache did not cease.

Beautiful store and furniture in the showroom. We furnished our living room, dining room and master bedroom with their products, at great expense. Delivery time was quite delayed and the pieces do not seem to be at all at the same level of quality as the showroom furniture. Colors have faded/ changed; grey has become an awful green. Finish on the wood is flaking and quickly deteriorating. Quite disappointing for us; we complained and were insulted when they send a tiny vial of paint to touch up the flaking areas. I’ve since been told by those in the design trade that RH uses different manufacturers for their display pieces than for what they actually send to customers. Will never buy from them again.

Purchased 2 Library Leather chairs and ottomans for new condo in 2013. Within 2 years, leather started cracking on arms and seat. Restoration Hardware offered no assistance, except offering to sell us a replacement cushion.

Purchased a Lancaster Veneto Leather sofa and within days started showing unsightly spots. We are clean meticulous people. Even a water droplet creates a stain that cannot be removed. We chose the suede leather because it resisted cat scratches which is true but had no idea it would stain so incredibly easily. We now we have blankets over the furniture daily for protection but they look terrible. After over $5K we cannot even enjoy them. I begged my husband for years for a beautiful new sofa and now this. I’m heartbroken. Contacted store and they offered no help but a company to call for cleaning. What’s the point? It will happen again if they are left uncovered. You’d think for that money they would want us happy.

Restoration Hardware used to be known for their quality and customer service. Not any more. In the last few months, I've ordered two items that have not lived up to my expectations. The first was a fan that was not the quality that I had expected from them but it works ok. I found the exact same fan later on the internet that was half the price and free shipping. Resto does not have free shipping. The second was a rug that within two months had started to come apart. It is a traditional oriental rug.

I recently remodeled a room in my home and purchased several items from Restoration Hardware. I had two main issues that were handled poorly by them. The first was a lamp that was ordered with a delivery date of 1 month after I placed my order. A few days before the lamp was scheduled to arrive, I received a notice that there was a 7 month delay! When I called to discuss the issue, they could not supply a reason why this occurred nor did they offer anything to compensate. It appears they are selling items they don't even have.

We’ve used RH for many rooms...we like the style and we like their design branch yet without fail, with each purchase there has always been an issue with the furniture requiring replacement and/or repair. The latest and now for us the final RH purchase was a sofa and 2 swivel chairs. The purchase was custom made. With covid there has been no home entertaining and the swivel chair item has not been used as we use the TV/family room instead.

Do not shop here! They are the "Xfinity" of furniture stores. After several backorders on a VERY expensive sectional sofa that they GUARANTEED was going to get to me by early July, it continues being back-ordered, and they switched vendors. When I was concerned about whether the quality would be the same, the manager (Mark) condescendingly told me that "well they haven't had any complaints", but insisted that if I wasn't satisfied with the quality I had no recourse.

I bought a rug from Restoration in March of 2020. Within a few months, it started to fall apart. I've exchanged 5 or 6 emails with customer service folks who insist on telling me that my issues are not defects. So, I guess what they are saying is, "the $1000+ item we sold you is a piece of rubbish, but it's exactly the rubbish we promised you it would be. Of course, we won't stand by our product." Isn't poor quality a defect? I expected more from a seller like RH, and got less. Don't shop here. Ever.

3 summers ago we ordered a RH dining table. French Farmhouse rectangular table with extension in grey. By the time we received it we were almost ready to leave this home (summer home) for our other home. We spent just under $3000. By the next summer (2019) it was clearly losing some of its top layer. There were spots on the edges that snagged knit clothing. I contacted RH with photos. I was told it was “the nature” of the veneer and that I could purchase a refinishing kit. Seriously? This is a home with adults and the table is always used with placemats. By this summer (2020) the table is just getting worse. It looks like junk. Over the years we’ve spent a LOT of $ at RH. Never again.

RH wouldn't replace 1 of 5 chairs that delaminated and stated that we probably "snagged" the chair (which has a rough sharp edge that snags if you sit on it and lean back). Exact RH quote: "Since this is not a widespread issue among the other chairs you purchased it is not considered a manufacture defect and we are unable to offer an exchange for a new chair." Terrible customer service and will not purchase from RH again.

I bought two items, and one was damaged so we sent it back. Somehow, there was an issue with UPS, where the item was not properly scanned, and Restoration Hardware would not refund me or give me an exchange for a $500 item. As the customer, it's not my fault!!!! We spent about $2000 with additional projects underway - and I will return any items I bought from there and I will no longer be a patron there. Additionally, I will inform all my family and friends to not shop there and continue to speak poorly of Restoration Hardware for the most frustrating, disappointing customer experience.

BEWARE! I purchased the St James trestle dining table and chairs - and they are UNSANDED. Your clothes SNAG on them and you can't dust them with a rag. I think even a paint brush would snag on them. The top of the table is "distressed" but sanded smooth - which is what I expected. The console top is smooth, but the fronts are UNSANDED. The dust cloth can hang on the front on the snags. I am so annoyed about this - I want to return all. Love the distressed finished. The customer service has been superb in regard to delivery - we are under construction and had to changed the date numerous times - sometimes even days before. We have 13' ceilings - and they list 102" as an option for the hutches. However, when we went to place the actually order - after the fact (ordered the table long before) Only 1 finish comes in that size. Now we have to settle for the 91" which is 9" lower than our cabinets and door frames. Very disappointed.

My wife and I have shopped at Restoration Hardware for years and have always had some issue but love the style so we remained loyal customers.... We had talked to the salesman in length about how we were wanting a fabric that was as clean and healthy as possible as my wife has allergies and she researched and found linen to be one of the best... So when we talked with the salesperson they showed us the sofas and chairs and we fell in love with the white sofas on their showroom floor..

2 items...I bought them 6 years ago.. They replaced both of them. I sent pictures, the representatives on the phone were so kind and beyond helpful. I love the company! I have many things from them and they honor their products.

The store assistant was very helpful, I found a style that I liked, with dimensions that worked. I should have been more cautious when the fabric I liked in the swatch book was no longer available, but I found another that looked good and placed the order. 3 months later, the $4,800 couch I ordered arrived, I was disappointed the moment I saw it. The quality of the fabric was terrible, there were flaws in the grey weave that made white threads stand out. Not at all like the swatch. The texture of the fabric was rougher than the swatch. The legs on the couch were the roughest legs I have ever seen, far coarser than those at a local hardware store. To my further dismay, there is so little support in the seat of the couch my butt sinks too deep into it and it's uncomfortable. I don't recall the couch in the showroom feeling this soft.

I ordered a couch from RH in 2007, the 96" ORIGINAL LANCASTER UPHOLSTERED SOFA in 2013. When it first arrived, I noticed that the seat cushions protruded from the sofa frame by quite a bit, about 2 inches. I called the store and was told that that's the way the couches are made (I wouldn't have bought it if that's the way it presented in the store). A few years later, in 2017, I was in their store browsing and noticed that none of their couches' seat cushions protrude in that manner so I approached one of the salespeople and told him about my couch. He told me to send him pictures and he will take a look, which I did and after a few email exchanges with him, he said he was going to send the complaint to corporate customer service. I never heard back from him or customer service.

We bought a set of four chairs in 2012. A few days ago, one chair broke and we called the company to ask if it was possible to fix the chair. They just shipped us for free four new chairs. That's what I call good customer service.

I ordered a grey oak coffee table with pewter hardware. It came after 2 cancellations and over SIX MONTHS LATER It arrived in fine shape, nice quality BUT the color is SO DARK. It's not like the picture at all. I have initiated a return and will order/exchange for the waxed oak with pewter and hope for the best as far as the color goes. It really won't be what I want. I have a home near the beach and I thought that grey oak was the perfect choice to match my existing wood surfaces. Now I have to compromise. Just totally frustrating and inconvenienced and this will be my last purchase from this company.

So we purchased several items including two side boards, large coffee table, couch, chairs and end tables. Quality of the side boards are terrible, doors do not line up and shut, couch fabric is stretching out, the recalled oak coffee table had damage upon delivery that hasn’t been resolved and the list goes on. I would never buy anything from this company again. This stuff looks great and the showroom is exciting to visit and it is easy to fall I love with this furniture, but it’s poor quality and we are very disappointed.

The worst customer service and strong arm tactics when trying to return item that was ruined when delivered after waiting 12 weeks. After seven weeks of phone calls and emails and arguing with their staff both in the Grand store and corporate headquarters they agreed to replace the furniture and now management will not honor the exchange. Horrible company. Please don't ever shop there. Overpriced For crap quality and unethical customer service.

We recently discovered, when we moved, that our Restoration Hardware St James bed was missing half the screws holding the frame together. The company's response was that since it was several years since the purchase and we had signed off as it being complete at time of assembly, they would not send out anyone to fix it. They sent more hardware, which is better than nothing but not what we expected given that we had paid for white glove delivery including assembly. Conclusion: great product, inadequate assembly and customer service response.

Restoration Hardware should close its doors forever because they are nothing but stealers. They play with you, don’t follow up, you are just a number and when you pay, you are completely disregard. They would call you non stop if you miss 2 cents but they won’t comply with their services. Nobody cares, you will spend hours and hours to get someone to do something for you, you’ll have to tell your story a hundred times over and over. You won’t receive your order, or maybe several months later, and you’ll be disappointed with quality. The worst store ever! It was not like this several years ago, customer service; inexistent. You already live under too much stress, don’t pay to have more stress like this!!!! Dr. SM

I ordered two towels from RH on Cyber Monday. Their idea of a Cyber Monday sale was $2 off per towel. Not only that, the towels didn't arrive by Christmas, nor by the promised delivery time of 1/3. When I wrote to customer service, their response from three different people was "we're sorry but too bad." Absolutely not worth shopping here, especially for the price.

Modern wall mount hand held shower and modern lever handle gooseneck faucets in aged brass are getting black spots. The black spots are peeling off. The shower hose has turned an ugly color of greenish white.