Renewal by Andersen Reviews

False Sales Pitch. I bought 8 very expensive windows for my home from Renewal thinking there was vent locks on them but they don't have them. My old windows all had those locks on them. I would never replaced those old windows with the new windows. Now they are trying charge me for those vent locks These windows are waste of money. Now I can't leave my windows open. Renewal should tell their customers that there is a extra charge for those vent locks. I will not recommend this company to anyone.

First of all I love my new windows...but...they are very heavy. They are hard to open. I am a senior citizen and do not have much strength in my hands. I tried to make the windows open up to the "wash the other side" position and it was impossible because they are so heavy. I just thought I should mention something for other seniors living alone. Besides that the windows keep my home very warm in the winter.

The double hung windows I got from Renewal are quality windows and they also have the financing plan. It’s a complete job where I don’t have to do anything, but stand or whatever. The salesperson was really nice, took the time, showed me everything, helped with different options and gave me a cost and it was good. The installers were a little late one morning, but it was on a Monday so they had to go get their truck and stuff. They were good, very polite and clean. There was a little foam splatter on some of my furniture, but not too bad. I like the windows. But I had a little moisture on the windows already and I was kinda surprised about that. They’re also a little overpriced. I’d recommend them, though. But if they were just a little bit cheaper, more people would probably get them.

I got a patio door from Renewal by Andersen after a recommendation from a friend. Everything worked fine. The sales person came in, looked everything over and said, “Here’s what we should do, and we'll get it ordered and we'll go from there." They did a nice job. And if the door holds up the way it is, they may get a chance to do some more next year.

Our experience with Renewal by Andersen went very well. So far, the quality of the new windows is good. The team at Renewal by Anderson was very good too.

I heard of Renewal by Andersen’s quality windows but I bought sliding doors. The rep was friendly and professional. He was very good and got to the point, which I prefer. The installation guys were very thorough, and they kept busy and cleaned up each time that they came out. The order took six weeks and the quality is very high end.

We’d heard good things about Andersen and wanted something that would be beneficial for us. We got six slider windows and they told us it would be six weeks, and they called us in two. We were very surprised since we weren’t ready. But the rep was very nice, and so was the contact person. They called to make sure that everything was set up on time. It worked out very well and we were very pleased. Also, the installers cleaned up after themselves. I didn’t have to do anything. Before I knew it, the windows were in. When they’re completely closed, it’s quiet as can be. You can’t hear anything. They’re the upstairs bedroom windows so it’s working out perfect.

My wife was very happy with Renewal by Andersen. Everybody was great and the windows are good. They let in a lot more light than I had before ‘cause we changed the kind of window it was. It was a regular before and now, it’s a full window.

We purchased 2 doors and a matching storm door from Renewal by Andersen of Central Florida. The in-home design consultant, Darren **, stated that the doors were to be custom-built for our home and that all work including installation was to be done by in-house personnel. That was his selling point which he emphasized numerous times. Quality Custom in-house construction and installation. We were convinced by that statement and entered into a contract paying half of the cost upfront. It took 3 months for the doors to be made and this was expected as per contract. What was not expected was another 2 week set back because they didn't have the parts after they had given us a date for Installation. Installation as per contract was to take 1-2 days.

I’ve had Andersen before, but they were the original so they were almost 60 years old. I figured it was time for a change. I got two picture windows, one was six feet and the other was five. They told me they’d have it done in one day and they did. I left them alone and they did their job, and everything looked good to me. They worked out pretty much according to the timeframe, so I was happy. So far, everything seems good.

Hello, upfront we ordered windows and were told it would take 3 months before install. Payments start immediately. At three months we get a call for scheduling our install, but on that day no one shows up or calls. When I call to find out what is happening they need to get back to me. Two days later I call back to only be told someone will call me. The next day they call me back and set up install. On install day we ordered 8 windows and they only have 7. No one seems to have an answer about the 8th window. I have called twice and they tell me someone will call (they never do). The installers said someone will call. I’m wondering if they expect to be paid for a job not done? I would suggest going with a different window company, their windows are good but at what cost. No one has a good enough product to be able to treat their customers this way!

My husband does his homework, and we checked with other window retailers. We liked Renewal by Andersen because they’re well-known, and I’ve never heard anything bad about them. And we thought we’d have somebody come out. We told him the problems that we had, and we didn’t wanna go too high in money because we’re seniors. He was very knowledgeable and guided us the way. He said that he would do it. And so, we trusted him. Their rep wasn’t pushy and was really nice, and that’s the main thing. I don’t care how good a product is, if you’ve got somebody pushy, then you think, “Well, I’m not sure about that.”

From sales to final measure to installation. Thank you Renewal by Andersen. Craig, Jim, Vasyl and the crew, were all professional and courteous. The windows look beautiful. Thank you all for the great job.

Renewal by Andersen had oak interior where others only had pine so I went with them and ended up buying casement windows. Their sales reps were great. I’ve had a couple of small problems with the windows and they’ve been attentive. For example, I can’t get one of the screens out of the windows, and the guy is actually coming over on Tuesday. He’s gonna order some new screens for me, free of charge. The installation of the windows was very good too. The were out for two days. A two-man crew was out for two days for half of the windows which are kind of the smaller windows, and for the large bay windows, a larger crew came the next day to put those. They let me sit and watch how they do it. They put all the insulation in and took the time to level everything, and made sure the windows went in square. The windows are absolutely gorgeous.

Renewal by Andersen said it would take a day and half to two full days to install five windows for one room, and they were right on the money. The installers were very good and meticulous. Overall, I'm very satisfied with my windows. But next time they're in the area, they better pick up their sign.

I bought some windows from another company 17 years ago as well as three of my neighbors and none of them complained about it. I found out Renewal by Andersen was the same company and I was very happy. One of my neighbors asked me about the door if it was a little difficult to open and I said I thought so. She called and Renewal by Andersen came back four days later to fix it. They put a new screen door for her and they didn’t charge her, which was what I liked about it. They stand behind their work and when you call them, they won't give you the runaround.

Chad and Zach did a superb job installing three windows at our home in Stevens Point, WI. Their professionalism, courtesy, and hard work were amazing. The windows look great, and I consider it to be an important investment in our home. Thanks! James **

First off we were sold with Andersen windows from when we first got the demonstration. It was a fabulous demonstration. The windows are absolutely beautiful. I feel secure with them. They are very strong. And easy to open and shut. Can’t wait to get the rest of my house done and the convenience of financing is absolutely perfect.

I got roll-out windows and a small push-out window from Renewal by Andersen. The installation crew was very good and they put the windows in in a day or so.

Excellent from sales to installation! We replaced all 17 windows in our 34 year old house. The windows were measured and manufactured to fit all openings. They sent 2 big trucks out with a crew of 5 per truck. They started at 6:30 am and were finished by 2:30 pm. All the workmen were professional and it was fascinating to watch them work. That was at 3 weeks ago and the windows look great. Our AC runs less and all rooms take less AC to regulate the temperature. We do not hear outside noises now unless we have the windows open.

Would love to give them a zero!! My husband and I have a 70's house with original Andersen windows. I stopped at a local festival and signed up to get a quote. I called to confirm the appointment and was told that if both people cannot be attendance they will not even offer a quote. What a waste of time! Clearly we will not be buying Andersen windows!

My wife and I just had two sets of sliding glass patio doors installed for right around 15K. Everything went well; the doors seem excellent (time will tell!). They are argon-filled double pane low-e glass. Our patio does not get a great deal of sun but is, of course, exposed to cold in the winter, so we look forward to the benefits. I would have given a five-star review, esp. with Andersen's local choice of installation crew, who were pleasant to work with and did a good job. The only bittersweet part was their upfront salesperson.

My experience with Renewal by Andersen has been really good for the most part. The techs who came out to install were great. The windows are beautiful, however, they sent the wrong kitchen window and they were supposed to swap out the hardware. As soon as they came and swapped out, they had half the window with the right hardware but the other half of the window still has the wrong hardware and it’s unordered. We upgraded the hardware with the brushed nickel and then we added the window at the end. We told them that we upgraded the hardware, but they said the window would be standard, which is the brown-looking hardware. The first install was at the end of June and we’re still waiting for them to come back and replace that. They said it was gonna be done, 1-2-3, but we’re now past the middle of September.

This is strictly on the sales experience. The sales rep that came to my house was very personable and professional. He wanted to provide his spiel on the windows and what separates Andersen in the market. I explained that I was looking to replace 7 windows. He asked if I wanted to hear finance options. I said no, not right now as it depended on the cost of the windows. He then stated that if I were going to base my criteria strictly on cost then he was going to be the most expensive and that it probably wouldn't be a good fit.

Years ago, we had a sliding glass door installed by Renewal by Andersen. Recently, I had a picture window installed as well. We knew that we'd get good quality work done by choosing them. They said the installation would take two days and it was done in two days. There were two side windows and the picture window. Additionally, they had to build out. Thus far, the quality of the windows has been good and I'm very happy with them. I'd tell anyone who asks to use Renewal by Andersen.

We were pleased with Renewal by Andersen Company from the start. Eric ** was our sales Representative, and he was great to deal with, absolutely no pressure. Tania was our Concierge. She did a wonderful job of keeping in contact with us about everything from start to finish. Anthony ** was the installer. He and his helper did a fantastic job. They cleaned up everything when they got done. All I had to do is put the drapes back up.

We were extremely pleased with everyone involved from beginning to end. First of all our salesperson, Rick was a joy to work with. He felt like a friend from the moment he walked through our front door, he was extremely efficient with helping us choose what best fit our needs which was really appreciated as we had 15 windows and our back sliding glass door all in need of replacement. He also worked diligently with our HOA to get approval for our replacement windows as they were completely different from the ones we had when applying for an approval, Rick went above and beyond and was extremely professional and hard working to get the approval we needed. The Men who came to install our windows and back door were professional and really hard working and everything was completed within the two days as promised. The entire experience was completely stress free and we love our new windows and our back door.

As I had a previous experience with Renewal by Andersen, I went with them again and purchased their Renewal series windows. The rep had very good professionalism and knowledge of the product, and we had a very good interaction. The actual replacement took a day and everything was on time. They kept things clean and it was a quick and very efficient installation. The quality of the windows seem great as well. Overall, it was a good experience, the price was what we expected, and everything happened as we were told it would.

Dan and Darrell did a 3 day install at my house Sept. 9-11. They showed up 5 minutes early every day and worked with incredible efficiency all three days. Each day the areas they worked were cleaner than would they started, including my garage floor! They also communicated with us each step of the way. The installation went flawlessly and looks great!

Updated on 09/30/2019: Renewal by Andersen has sent out install crews 4 times. Last was 9/28. Left without completing install again. Need to return for 5th time! Basic 6 foot slider install. Inexperienced installers for very very high priced windows and doors. I have lost 2 days of work and three Saturday mornings to their incomplete install. There comment is “Sorry for the inconvenience.“ They are a mess. Stay away!

We had a patio door and casement windows from Renewal by Andersen. The rep was very detailed and he gave us a complete picture, and we had an excellent interaction. I was given a timeline on how long the installation would take. When the guys came out to do the install, it was very well done. It was very quick and neat too. The quality of the windows was the best and that’s why we picked them. I'm satisfied in my experience with Renewal.

In April we ordered $20,000 dollars worth of windows from Anchorage Renewal by Anderson. The windows were installed at the end of June. At the installation they put in a damaged piece of window trim. I stated I was not happy with the defective piece and wanted it replaced. In the beginning of Aug I took of work and they came out with the wrong repair order (nothing to do with the window trim). Then was told I needed to give them information on what needed to be replaced! Two of their techs (the initial installation tech and the second tech from the wasted visit) had already taken pictures and put the product number in their system to order. At that point they told me the part was ordered.

Updated 09/22/2019: This is the second review I am writing on this experience. After 6 months waiting on a part I wrote a review here... the following week I was notified that the replacement part was to arrive on the 12th of September. On the 16th I called to see when the part that was received last week would be installed. Why am I not surprised.... they told me it was on BACK ORDER. I can't wait to hear the next excuse.

The Installers were Great!! Chino and Irving were punctual, pleasant to work with and very efficient. They completed the job in half the time I thought and looks perfect. Highly recommend! Only negative was the wait- wish I could have got the window sooner.

I have a rental that is an older home. I am doing a remodel in preparation to sell the property. I would like all of the windows replaced and they will need to be custom ordered. I contacted Andersen windows and spoke with Pamela ** and was told that since it is not my primary residence I wouldn’t want their windows, so no need for them to even come out. She said that I should just call someone else. I then read some of the reviews and thought maybe she was doing me a favor. I don’t know how a company can stay in business with this type of approach. After that conversation I will never use this company's service, I can now only imagine the incompetence that they might bring to a job.

A most disappointing experience. 3 different salesmen/measurers came by over a period of several weeks. Eventually made a proposal, we paid one-third down payment, they promised to do the job, guaranteed they could. After another pause, we were abruptly told they would withdraw -- apparently uncertain if they could in fact do the necessary repair work (Renewal by Andersen may be good at ordering windows from the Andersen factory, but not so confident they can do anything else). Check for refund took some time in coming; they needed regular prompting. Wasted a good part of the summer (5 weeks delay). We recommend you find a reliable local builder to install an Andersen (or any other) window. We did. Customer in Massachusetts.

Renewal by Andersen has been around forever, and so we opted to work with them. Our rep was polite and friendly. He showed us their product and told us all about it. He also answered all our questions. We went for the double-hung windows, and they completed the installation within the timeline that they provided. And so far, we like the product.

Updated on 10/04/2019: After finally getting someone out to repair 6 of 8 windows my original complaint about customer service is resolved hopefully. Just have little confidence in the long term life of the windows with issue after only 20 months in service.The next rain storm will be the final test of the fix.

In 2018 my home was appraised for new windows by this firm. The cost, based on my last experience over $13,000, was outrageous. Since that time, until recently I was receiving mailings and emails pushing their windows. A few months ago, I received another quote from Window World and purchased their window for a third of the Andersen cost. Now I am getting mails every week. And sometimes two or three emails a day. And every time I block one email address, another address is used. In fact today, 8/25/19 I have received two spam emails in less than seven hours. I have called the Austin, Texas location and emailed to stop with the junk mail with no resolution. Enough. Stop the spam.

First let me say I decided to utilize Renewal by Andersen services and products because of their premium Windows reviews, customer service, and expertise with installation. Unfortunately I have been very disappointed with the installation on the outside of my home. Large gaps were left on the top of each window and raw wood was cracked and exposed. I took several pictures and spoke with several customer service representatives on multiple occasions but still no resolution and it has been over 3 months since my install date.

Well first we called and got an appointment for an estimate. They came out within a week, on time and ready to give us an estimate based on what we needed done and also gave us some ballpark ideas on future projects. The person was nice and I felt comfortable asking him questions. After we made a down payment and the windows came in they set up an appointment for install. We ended up needing to change it a few times on our end due to another project (driveway issues). They did not give us any problems and on the day we scheduled they came out on time.

Wish I had read reviews prior - I had 2 friends who had great results with their windows and did not look deeper into the outfit. The door design allowed for inadequate opening of the slider. For this much $ they should have easily been able to cut the bumper and plug in an exterior door handle that would add 3.5" more to the opening width. They came out said "this is the window you bought - here look at the contract! If you modify the window in any way the warranty is VOID!"

Kyle came to our home prepared for any questions we could throw at him. The sample product and demonstration in keeping the heat out (a necessity in Arizona) is what sold us. Having worked for a window manufacturing company in the past I knew what to ask from the casement to the frame to the type of glasses and process they used to make the custom windows.

I filled out a ticket at the fair to win new windows. I told him I didn't want anyone calling for a 2 hour consultation. They called anyway. I told them again I did not wish to have an estimate at this time. Now I'm getting 2 hang up calls per day from this company. I pick up, hear a woman talking and then the call ends, or they wait till I say hello. This is even coming from other states: 651-419-0940, 503-388-4998, and 734-407-7554. CALLER ID SAYS "RENEWAL BY ANDERSEN". I WANT THIS TO STOP!

We had a fine experience with Renewal by Andersen. It is a quality window. We purchased sliders, and we installed them at the end of May. We didn’t have a problem from beginning to end and we were very satisfied with the whole job. It was a pretty good deal.

Immediately after installation we notice the new metal door was buckling in the corner of the window in the door, almost like someone tightened a screw too much. We had Andersen take a look. They assured us we dented the door. A year later we noticed the door buckled in the same spot on the outside of the door, an identical instance of the corner by the window caving in. We had an Andersen technician come out to assess the door again, and this time he agreed the door had a manufacturing flaw given the unusual similarities in how the door warped around the window edges.

The products are exceptional and definitely transformed our home to a more modern, clean, and efficient look; but we would be remiss if we didn't comment on the professionalism and efficiency of the three installers who were at our home for two days. They were so knowledgeable and efficient and wonderful to get along with that we would DEFINITELY recommend Renewal by Andersen to our friends and/or family. Thanks for a job well done -- which isn't very common these days.

I received a quote from Renewal By Anderson today. It was insanely expensive. Two windows after supposedly good discounts was $5500 and 4 windows was $8000. This is just out of the range of reality. I can go by top of the line Anderson windows regular install windows for 1/3 this number (which my sales person agreed was true). Replacement windows are supposed to less expensive. I found it disturbing that he tried to tell me that their replacement windows are better than the original product. I guess people pay these crazy prices, but I think everyone needs to do more research. All this was a waste of time. I will look for a quality less expensive option.

I would not recommend Renewal by Andersen. We had trouble from the day of the installation. One window was installed incorrectly and during the heavy rains one window had a massive leak because the window was installed improperly. When Andersen returned to fix the leak they told us we had to buy a different window because to fix the leak they needed to do additional framing which would cost several thousand dollars more. After standing our ground Andersen came up with a solution so we did not have to purchase a new window. Problem solved but very stressful.

Renewal by Andersen is good quality, and we had them for replacement. I got the long panes, the roll-out, crank-out. One was two panes, and it was about a little over 3 feet by 5 feet, and the other one was about 4 feet by 5 feet. The installation was good and they clean after themselves very well. I’ve been satisfied with everything that’s been put in, but I have a window that cracked because of stress. It was one that was put in prior to these last two. Other than that, everything was fine.

December 2018 - we called & met with Renewal by Andersen. After looking at some other vendors we decided on Renewal by Andersen and solidified our agreement in December 2018. All of the guys that came into our home were wonderful, respectful & friendly. Initially all of the appointments are kept on time; I am prepared breakfast on occasion for them. Then happen the breakdown. They replaced three windows and one sliding glass door, however they never did the finish work so there was gaping areas around the windows and around the sliding glass door.

Professional, well organized, easy understanding of product and ordering process, make payments - they have different plans, frequent calls to make sure of your availability, same team assigned to you each time you need windows replaced. Fast and complete installation. Clean up? You can’t tell they were here!! Installers are extremely friendly, hardworking, and on time! All around fantastic company and employees!! Love my windows and see you next year for more replacements!!

My window installation failed inspection on March 26th 2019, and I have been contacting the company ever since, now 5 months after. Please look into a different company instead, I regret paying off my project before completion. My window frames were left with cracks and hard wood floors with scratches. I will never recommend them, please save your money.

Very professional from sales call to follow up. Only replaced 3 windows due to the price. I will be getting more done in the future. As with everything you get what you pay for. I believe the quality is top of the line and the work from start to finish was first rate.

We spoke with the guy that gave us the estimate. On the TV advertisement Renewal says, “We’re not pushy,” but they were very pushy. I turned the guy away but later on, we called him back. I purchased the long windows, got them done in the house and they're great. We have a contemporary house and the windows are the ones that crank out. Not one of the installers was from the United States but they did an incredible job. I also had two windows done on the garage but by another company and when I looked at it, I almost spent as much on the windows in the garage than I did in the house.

In 2015 Renewal by Andersen quoted a 3 section replacement window 75.2% higher than another nationally-known brand and so, we naturally went with the other installer and manufacturer. Over the past weekend, Renewal by Andersen had a sales rep at the local hardware store and although I said we were all set, he continued to make a sales pitch. Walking away I said "they're too expensive" and his reply - "not for everyone"!!

Got French doors for my basement. Was told I get screens and didn't get them right away. Finally they said, "O yeah you do." It was in my contract. Now I call and told them the doors are rubbing. Never got a call back until I called and said, "Now I have a chip out of one door." If someone would have responded to my first call it wouldn't have gone this far. I don't even have them in a year. No one wants to get back to me as of when this will be fixed. I was told 3 times now. "I'll call you at the end of the week." What week I would like to know. Paying 13,000 for a door that Renewal by Andersen can't stand behind what they say.

The rep we dealt with was perfectly fine, too. We had two sliding patio doors installed. Renewal by Andersen told us there would be a certain number of weeks when the doors would be in. But then, they ended up calling and saying something happened. I don't know if the doors got back ordered or they had some scheduling issues, but then they had to push us off for a couple of weeks, and we scheduled the installation. So, the installation ended up a couple of weeks later than we originally had planned.

From sales to installation and everyone in between...perfection! One of the best companies we’ve dealt with in a long time. Professional, knowledgeable, kind, caring, respectful and willing to go out of their way to help in any way. Great work and clean. Thank you to all and keep up the good work.

I had Renewal by Andersen two years ago and I called them again recently for a window replacement. Their rep was very nice and polite. The window replacement took was just one day. The installers came and introduced themselves. They then started downstairs in the living room and went accordingly up-up and down-down. The quality of the window is very good. When I close it up, I cannot hear much from the outside. I am quite satisfied.

This issue was resolved quickly and efficiently.

Dana & Crew worked tirelessly for 2 weeks thru hot and humid/pouring rain not missing a beat. We had 36 new windows installed in our home and the Crew were very professional, courteous and tidy. It was a big job that they finished on to time and we couldn’t be happier with our windows from Renewal by Andersen and Dana & Crew as the installers. Many thanks. The **

We like Andersen. Their reps were all friendly and great. We did half of our house with them about two years ago and now, we did the second half. The first project two years ago was the back half of the house, and it was all kinds of windows. And the second project, which is just recently, was the front half but also different kinds of windows. So, we have our whole house now done by them. We wouldn’t have ordered if they weren’t fantastic. Both projects took only one day each, and the people who were here to install did a good job. They were very fast and efficient.

We love our new doors. The Workmanship in the doors was flawless and we can already feel the differences in insulation. The installers were professional and did a great job. They left the place spotless. I would use them again anytime.

I had my windows installed 5/21/2019. First of all I’m a single mother, and I wasn’t informed that contractors was coming to my home w/a different name advertised on their shirt. I had other contractors coming and walking through my house that wasn’t working on the job. Just coming to see the head guy in charge of the other company (safety issues). The windows that they took off of my house was kept overnight in my yard w/o my notification. A bag of trash was left in my master bedroom overnight, filthy blinds was put on my toddler bed, my furniture wasn’t put back in place.

I came across them at the flower show and simply wanted a little information. For the last 5 months they have been hounding me non-stop by calling. I explained I only needed info which I received from website and not to call me again. But they have had complete disregard for my request. They call every other week, all times of day, left hand doesn’t know what right hand is doing. They even called me when I was traveling internationally and cost me money. Do not do business with a desperate company that can’t even respect, follow or have a tracking system for an inquiry. If this is how they handle phone calls, I can’t I imagine how they process the actual order.

In January 2019 we replaced all of our main floor and upper level windows and installed a sliding glass door where we had French doors. More that 43k later, we have pretty windows during the day, but about a third of our evenings and early mornings we can't see out of the windows because they are fogged up so badly with condensation on the outside of the windows. ALL of the windows. Also appears that there is sticker residue on a couple of the windows. Andersen has been out twice to "clean" the windows, stating that there may be a film on them that was not removed properly.

Our experience with RBA has been the ultimate worst ever and we have renovated two homes so this review is being stated, not lightly and with experience with many contractors & companies over the past 12 years. Our windows were ordered in November and after we placed the order the salesperson never actually placed the order. When we tried to cancel we were told that we had already been charged 1/2 the amount and it was non-refundable. When I told them to hold on to ordering so that I could see what the financing company had to say they went ahead and ordered the windows.

Good company to deal with. High quality product. Installers were very knowledgeable about the products. They kept my house very clean, laying drop clothes and vacuuming my rug. Gave us a little demo on how to tilt in the windows for cleaning. Stressless process from start to finish.

I did not research the prices as I should have as there was a confluence of distractions in my life at the time of purchase. The sales person said that they would be slightly higher than Home Depot. Once I got settled, I went to Home Depot to compare the same door which was the Frenchwood 400 series. Home Depot priced out the same door with install for 3500.00 dollars less. On top of that, I was led to believe that the installers from Andersen were badged employees, and they are not. Good thing I did not close on a second door that I have and the 36 windows that I was considering doing with them. I will never buy a door or window from this company again. I will go with another company and get more value for my money.

I contacted you a few weeks ago, initially you could not find my bill but did I explained price and quality complaints, etc. I thank you. The owner did get in touch with me. I thought we had come to a possible solution but they have not called back in now over 2 weeks, this is what I am talking about. They always have to talk to this one and that one even though he was the owner. Poor everything. Vinny

Yesterday we had our 7th, 8th, 9th & 10th windows installed by Andersen. We have been replacing them over the past 4 yrs. Our big plate glass picture windows were the last to go. Now they are real functional windows. It was quite a job also. The installers worked 2 days from 8:30am-7:30pm. My wife couldn't get them to stop for lunch. Like our past 3 installations, these guys were terrific. Courteous and polite and oh so knowledgeable. They took such care of our house and cleaned up better than I would have. I wish they'd left the advertising sign in the yard when the job was finished. I'd love for neighbors to ask about the windows & the job. Our whole house is now Renewal by Andersen "equipped". Thanks for a quality product and great folks to work with.

Disappointing experience from a company with such a good reputation. They forced out the wrong window and when I pointed this out, they just hammered the damaged window back into place as if it was just business as usual. No apologies or offer of compensation. They also damaged a Cable TV line and it took them weeks to make this simple repair. As far as the product, they still use the old so called "lick and stick" trim that many other companies don't use any more. It has only been a month and it is already warped and peeling off and so our brand new windows looks like they are many years old! I should have done more research but I just figured what could go wrong with Andersen, a company with such a good reputation!

Renewal by Andersen is a reputable company and I liked the way that the windows are made. The interactions with the rep were very good and during the installation process, the installers gave me a timeline and they came in on time. They started doing their thing, let me know that they would be in my way and they did it in a day. They were very professional. I had two small double-hung windows with a big picture window in between the first time I had Renewal by Andersen. I had that all replaced with one big window that has two sliders, one in each end. This last time, I had them design a kitchen window for me because I had two double-hung windows there, and they didn't work very well. It was so bad that I broke one of the windows. They designed one and put that in, and four double-hungs, two in each bedroom. I’ll have more down the line and I would recommend Renewal by Andersen to anybody.

The Renewal by Andersen team, from beginning to end were a pleasure to work with and speak with about our replacement window needs and expectations. The window was installed today. Our installers respected both us and our home. The window is beautiful. When the job was completed the work areas inside and outside were cleaned up of any debris and we were thanked for choosing RBA. Well done and thank you so much.

We ordered three windows and one set of French doors. Upon delivery, we found that two windows had defective glass and the French doors had defective frames. When the replacements finally arrived we had one window with defective glass and the doors still had the same frame defects. We were told this is a known defect from the factory. We got the window replaced and the defective frames repaired. However, when all was said and done we still didn't really have a finished installation. The inside trim was unfinished wood with gaps between trim and drywall. The outside was roughly trimmed with unfinished pine and a lot of caulk, with jagged metal on one joint. At this point I elected to finish the job myself. Also, after all the delays the customer feedback form had expired and they wouldn't provide another one. Considering the cost of the project I was very disappointed.

First, the installers scratched up the frame around the screens on one of the windows which I'm still waiting to get replaced. Second, now there's a seam that's opened up on one of the windows where it attaches to the frame inside in the kitchen. I paid a lot of money for these windows which I thought were top of the line and so far I am not impressed. I expected better than this especially for the price I paid. And I am concerned that this will happen to the rest of the windows that were installed.

Renewal by Andersen put windows in the back of my house and they made a very positive difference. When I went to redo the kitchen, I used them again. I got two kitchen windows from them this time. The installers were very professional. They did really good work and cleaned up after themselves. They were very work-oriented and there was not a lot of socializing. They even brought their own water and everything. They met the expected timeline too. I would have liked to have had the work done faster but it was worth the wait. Living in Arizona, the windows are wonderful. Renewal is worth the investment.

Renewal by Andersen had a promotion and it was buy one, get one window at 40% off. When I called them, it turned out that it wasn’t exactly that, but it was still a good deal. It was also easy to schedule someone who would come out and take a look. The whole process was incredible and I was super impressed. The guy who came out was very knowledgeable, really friendly and very respectful. He told me how much it would cost. Then he scheduled the guy to come out and do the measuring and all the other stuff. And that guy was fantastic. They offered to give me another percent off if I signed that day, which I did. I was already gonna go with it if it came in within my budget, so it wasn't really a hard sell for me. I could also finance it without putting any money down which was a great deal.

We needed to replace about 30 windows in our 25-year-old home. I conducted quite a bit of research to determine which company to go with. Each company visited us, measured windows and sent us a quote. Renewal by Andersen (RA) is different however. RA requires that both spouses participate in a 90-minute sales pitch, which concludes with a “commit contractually now” discount. We were impressed with the window quality even though the price was almost twice as much as the second contender, Pella.

We had a couple windows done by Andersen and they were great. We were waiting to have more money to do the bigger picture window in the living room. The rep told us that they were not selling the same windows. They had an upgrade and it costs more. But we misunderstood him. So we had Home Depot who had the same windows, install the bigger window but they hired the poorest installers that the least money could buy. Although it was not a bad job, it wasn't a professional one either.

The RBA Office in Middlesex County, MA is very communicative and responsive. The installers are respectful of customer needs and concerns. I had a few issues with the initial install and RBA worked with me to make sure all of them were addressed in a timely manner. I look forward to working with them again to finish replacing all the windows in my home.

For 10 years, I’ve been looking at replacing my windows. I did that with Renewal by Andersen and everything worked out really well. The product is good. Also, the installers were incredible and I would like to hire them away from RBA. All in all, everything about Renewal by Andersen was excellent.

Renewal by Andersen did everything, soup to nuts, got the contractors until the warranty was set, because they said, "If anything goes wrong, you can't blame the contractor or the window. We take care of it." We had sliding door, French doors and then six windows as well installed. They more than met that expectation. They said eight days but they gave us a double crew and did it in four. They were neat, considerate and absolutely excellent. So far, so good. It's only been a month or so. but I'm happy.

Salesperson was knowledgeable about the Andersen Window product, guided me thru all my questions, and all my inquiries were answered in a timely manner, whether by email or a Phone call. Her insight and experience was invaluable. She kept me focused on what I wanted to accomplish, with no undue pressure. I was given an installation date as soon as it came available, which was imperative, as I was also coordinating with painting contractor. My install professional was on-time, knowledgeable, and explained the 2-day timetable for my window installation. The crew was courteous at all times, neat and clean, and left me with a more beautiful, comfortable and energy efficient home. I thank the team behind Renewal By Andersen for providing me with a great sales experience, perfect installation, and a beautiful and quality product.

We love the quality of the windows that we got from Renewal by Andersen. We could tell right away that this was changing things. We went upstairs and for the first time, we could feel that our upstairs felt cooler than the downstairs which was very unusual 'cause our upstairs had been incredibly hot for a very long time. So, we are very satisfied.

My house was buillt in 2000 and the windows that I had were so crappy and didn't even have a name on them. I figured I will put in a quality window and something that was gonna last. Andersen Windows has a very good reputation for windows and I figured that the resale value with Andersen Windows would be much better than Jose's Windows that he made in his basement last week. I bought a whole bunch of stuff from Andersen. I still have a huge picture window that I didn't do at the time but I'll probably be calling the Renewal by Andersen rep again.

I liked that Renewal by Andersen windows had the ability to reflect heat and hold in heat. We had three large picture windows put in and two single-pane in the kitchen that slide up. Their people were outstanding. Mark presented the information and he was there throughout the process like when we had questions. He contacted his supervisors and his supervisors stayed in contact with us. It was a very good interaction. The installers were excellent too. We did two phases and for the second phase, we recommended the people who installed the windows the first time. Everything went great.

Definitely found that the entire process was relatively simplified for customers (me and my husband were very glad for the processes in place). Having the representative in our home did not feel very uncomfortable, they were knowledgeable, (NOT overtly aggressive! ...past experiences with other companies was unpleasant), and ready to address our concerns and work with us on finding solutions. Financing team member gave us a sense of confidence and security with the financing process. The entire measurement and installation staff were amazing and professionally courteous, and the office staff have all contributed to our end satisfaction with the windows installation process. Of course, the windows are wonderful and I have already recommended Renewal by Andersen Replacement Windows to family and friends. Again, fantastic process!

My aunt used Renewal by Andersen and her windows were great. We looked at some local guys and the prices were comparable, but the ability to finance helped us be able to do the whole house at one time. Everything was fantastic with Renewal from the guys to the windows. Mark came out for the estimate and he was professional and very helpful through the whole process. The guys who installed the windows then made sure everything was clean. They even helped me clear the windows because we weren’t told which ones they were doing first. My husband had left for the day so they had to help me move all the stuff out of the way of the windows. They did that with ease and without messing anything up.

I had all my windows in my home replaced! It was a wonderful experience! Everyone was so willing to do a great job. Once the windows were in I called to see when someone was coming to stain the trim. I was told it was not in my contract and that I initialed the section to do my own staining. I would have never agreed to that and I do not recall being told I was agreeing to this. I am highly disappointed that I paid the amount of money I did and now my only solution is to pay about $1500.00 more to have this job finished up. I think this is completely wrong and for that I am very upset!

The rep that I dealt with at Renewal by Andersen really listened to figure out what we needed and worked with us to get everything covered but didn’t push us on getting more than we needed. The timeline that they gave us was on the spot. The installers did great. We had them install sliding windows, and then we had some awning windows, and a large picture window. We really love the windows. They’re more beautiful than we thought they would be and they function really great, too.

We have Andersen windows in the house and our old patio door was an Andersen. Then recently, we had Renewal by Andersen come out and change that patio door. The man who came out for the replacement did a great job. I also talked to him and he was very nice, very thorough, wasn’t pushy at all, and explained everything to us really well. He was very businesslike and friendly, too. There were a couple of things in there that we didn’t know about. We got rotten wood and he just went about replacing them then explained it to us. So, he took his time and he was here for the better part of the day.

Renewal by Andersen replaced 16 windows. They gave a timeline and they were within that. In fact, the replacement took one day and a half. The representative was very knowledgeable and worked well. The customer service as well as the installation people were excellent. The windows seemed to be what they had stated it would be, and they're very good. The biggest thing about the heating element is it's involved with the sound element. The wind and the noises have been diminished dramatically.

I saw an ad in the paper then I called Renewal by Andersen and I went with them. I purchased a slider door and they met the timeline they gave me. Their rep was very good and I was really impressed with his honesty. The installers were also very nice. They did their job and did it well. So far, I like my new slider door very much and the screen that comes with it.

I used Renewal by Andersen before and I used them again. I got windows that are tilt in to clean and they are great. There are no leaking problems. They had one problem with one window that was measured wrong and they fixed it. They came back and took care of the last window. The windows were made especially for my mother’s house. The quality is top-of-the-line and we're very pleased with it. They are a little more expensive than other replacement windows, but we’re not gonna have to worry about them again. They have a lifetime guarantee. My brother has installed windows himself. He’s used the ones from the box store, and he’s had to replace them within 10 years.

We bought sliding glass doors and stationary windows from Renewal by Andersen. They completed the installation within the timeline they gave and their installers were very courteous and professional. Thus far, we've been liking the product. Their reps have also been responsive to any question we have.

We had two Renewal By Andersen sliding glass doors installed in Oct 2018. During the installation the doors were found to have manufacturing defects. Since the defects were visual and did not affect the function of the door, they finished installation and ordered new doors. Approximately 6 weeks later the new doors showed up and again, the doors were defective. The finish was scratched on one and the other was so warped that it would not fit into the slot in the frame to close. Again, two more doors were ordered and scheduled for install. The next install date had to be rescheduled 3 times due to "manufacturing issues" at the factory. The 3rd set of doors finally showed up and were installed on Apr 27, 2019. And while they look and function great, we were expecting far better factory quality for the price we paid.

Updated on 08/18/2019: I don't see my earlier review about Andersen. We ordered both windows and French doors in April. Window were installed correctly. My French doors had a crack on the left panel. I was told that they would make a new one in MN. In the meantime, they didn't have the correct hardware. We now have blackish bronze door knobs, and bright golden brass. After waiting a long time to schedule a return appointment, we were scheduled to finish the job Aug. 6th. They came on time... but again they did NOT have the correct parts.. No door hinges. At least they had a door panel, but We are STILL waiting to hear from them as to when we will finally have this project done.

I am a retired senior citizen and on February 1, 2019 I had purchased two brand new picture windows for just under $6000 from their salesman Alex. I ordered laminated windows and Alex told me that these windows were “bulletproof” and then changed it later to “bullet resistant.” Then I found out later from the General Manager, Steve and the corporate office of Andersen windows that that fact is not true. I guess it was just a sales tactic I said to Steve and he told me, "We try to gain our customers' trust." I thought, "That's sure a strange way of doing it." On April 8, I had my two new windows installed at my home. After installation, I found several flaws in between the glass. There was a bubble at eye level, black smudges and scratches and these flaws were not fixable. I immediately contacted the contractor and their representative Mr. Luis ** was sent to my home the next day.

Renewal by Andersen installed the patio door and the timeline they gave me for the installation was very accurate. But we’re not too happy with the screen door part. It is very flimsy. Then as for the glass part, when you slide it and you wanna open it all the way, it’s very difficult to open. The product was very expensive too, so I hope it lasts. I chose Renewal by Andersen for their reputation. When I initially spoke with their representatives to purchase the door, my experience was also very good. I was impressed with their knowledge.

We love Justin, the salesman of Renewal by Andersen. We had our windows done and then when we needed another window, my husband said to call Justin and see what he had to say. And he came over within a day and told us about it, showed us what we needed. Then when we needed the doors, we called him again. We’re also very happy with the doors. The installation guys were also really super. However, one thing I have a problem with is getting the window open. I read in a booklet that it said to get some dry lubricant from the hardware store. So, I had to get that but I haven't had gotten around to using the dry lubricant yet.

We investigated all of the retailers and Renewal by Andersen provided the best product and service. The salesman was fine. But their mechanics and their other people were terrific. The price was high, but it matched the quality. We had both windows and door installed. And the installers cleaned up perfectly. You couldn’t tell they even were there. Renewal by Andersen is a great organization.

We were impressed with the sliding glass door. The rep from Renewal by Andersen was a good salesman and we had a good rapport with him. He was pretty accurate when he said how many weeks it was gonna take to get the door in and when the door came. One-half of it was damaged, but it wasn’t damaged enough that it couldn’t be usable. So, it was installed and then they ordered us a new one, and when it came, they came and switched them. The door has very good quality. We love it. It was pretty pricey, but as far as the door goes and the installation, we were very happy.

We wanted to have windows that were good quality and had good reputation that would last us the whole rest of the time we live in our house as well as resale value. We got the double-hung window and a door from Renewal by Andersen. Everything was within the time limit that they had originally quoted. So, we were happy with the installation. They did a great job. They kept everything clean, and they were always on time. Everything was good.

With Renewal by Andersen, it was attractive the installation team was the same as the people selling the windows. We talked to their reps but then had to bring them back out to talk to us some more on a different day. I liked how their rep was prepared and that he brought the windows with him. We could play and really get our hands on them. We then agreed to go forward and I purchased double hung windows from them. We got their measurement folks in and got the installation scheduled. The installation was the best part. Their guys were clean and respectful of our stuff and time. Though the windows were so expensive, we've been very happy with them. Overall, working with Renewal didn't require a lot of stress or time. It was a smooth experience.

I planned to update my kitchen. With that in mind, I wanted two windows replaced. The person who answered the initial call asked several questions including why I wanted to replace windows. I made an appointment for three days later. The same day as I made the appointment, two different young ladies called and asked all the same questions again including verifying my information. I explained I had already done this twice (on the third call).

We had eight Renewal by Andersen picture and casement windows installed last week. At first glance, we were very excited about the visually-pleasing aesthetics of the windows. Upon further inspection however, every window has a gap in each corner (32 sites) that now needs to be "covered up" according to the company we purchased them from. Apparently we aren't the first customers to have this issue. One gap is almost 1/4"! This is definitely a flaw in the manufacturing of the window and not the installation process.

We liked Renewal by Andersen's convenience and reputation. We went with them and got casement windows. We also did a slider door, regular doors and French doors through them. Their reps were very informative and we were very pleased with them. They were knowledgeable and patient. However, the process ended up taking a little longer because we had to deal with the rainstorms. Still, they were ready to go when they said they were gonna be.

My husband and I had 6 windows and a patio door installed. The gentleman that installed them is named Scott **. We would very much like to have this man get the recognition he deserves!! He was very professional with a wealth of knowledge. He took his time and made sure every single detail was complete, also he did this in a very timely manner. We have told our family and friends how happy we were with the windows and about the wonderful experience we had having them installed. Thank you Scott!!!!

Renewal by Andersen was referred to us by some friends who have used it and had a really good experience. We did six windows in total, a sliding door and five other windows, and everything went exactly the way the company said they were gonna do it. The representatives were all really good and helpful. In fact, I was impressed with everybody across the board, from the installers to the salesperson to the tech guy. They all did great. I was impressed with how fast and organized they were. They put all six windows in in one day and they stayed a little late to make sure that all of that was done right. So I appreciated that. And everything is really good in terms of quality. Renewal by Andersen is worth the price.

I talked with Brian from Renewal by Andersen and he told me all the ins and outs of windows and what advantages they had, like improving the appearance of my house, the value of the house if my mom and dad decided to sell, and how nice the windows would look. His friendliness and that he was kinda like a family friend instead of a salesperson were what impressed me the most. Then, even though it rained one day during the installation, they hurried up to get through before the rain started. The installers all seemed like they knew what they were doing and they protected my drapes and the carpeting. And they were very friendly and nice. The windows are beautiful and everybody else thinks so, too. It's just the fact they're too costly.

I knew purchasing new windows was going to be a big tasks. I did my research. I asked friends who they recommended. They all said Andersen. I made the appointment for the estimate. The rep came over on a Sunday. I committed that day. I am so happy with my windows and experience. The customer service is second to none. It truly was a pleasurable experience both with the sales rep and the installers. Thank you! Christine **

Noticed the grout is failing on our expensive bay window. "Chatted" with an Andersen rep. who first couldn't understand that I didn't want to buy anything! I told that I didn't want to buy anything, that I had a problem with a sale. She told me I'd get a call back. 7 days later and I'm still waiting! I'll never purchase Andersen Windows again!

Renewal by Andersen was great from the very beginning. I had a problem that had to be fixed and I went to the showroom. I had 3 people help me. They sent out a salesman who was a nice young man. He looked and gave me a price. He had a good deal and they put them in. The installers were absolutely wonderful and I’ve been happy ever since. I love the quality of the windows. The only improvement that is needed is their location. They have very little parking. Other than that, everything was good.

I had Renewal by Andersen rework my Andersen window. My husband installed an Andersen bay window like 35 years ago and it needed updating. The windows were shot and the dual panes were leaking. The vinyl had gone bad but the inside was still good so we left that. Everything was excellent and Renewal by Andersen completed the installation in the timeline provided. They were wonderful. They were always on top of making sure I understood when they were coming out and meeting everybody's need.

All our windows and doors have been done by Renewal by Andersen except for a couple of windows which were previously with another product. We had a good experience using them before and that’s the reason we went back. We weren’t satisfied with the others. We called and Renewal by Andersen made an appointment. The rep came over when she said she would. She walked us through all the products and we decided on what we wanted. She scheduled the appointment and somebody came out to measure. We waited a couple of weeks ‘cause they had no product in stock. Then they installed the sliding glass door and it went great. The quality was very good. The installation team was very quick. They came in the morning and they were done by lunchtime. In fact, it was kinda rainy that day, but they got it installed before the rains really came down so that was good.

Our experience with RbA was terrible and we will be highly recommending to everyone I know that they NOT use Renewal by Andersen. While the initial Sales Representative and Operations Manager separately met with us at our home to provide us a quote/contract and take follow-up measurements, the communication with them beyond this was extremely challenging and I never got the full information they indicated I would receive.

Had two sliders installed, great doors and excellent install. But... while cleaning one of the sliders I notice a small scratch in the tint between the glass. I have chatted on the website twice. First time I was giving the local phone number. I called left a message. I am up to 4 messages as of today. Chatted on the main website again and my complaint was supposed to go to a manager. 2 weeks later not even a courtesy call. Now this isn't a drop what you are doing and come fix it. They give you a document explaining what to do for service. Tells you what pictures to take, but nowhere to send them.

I needed three windows replaced from hail damage. Got an appointment then they call a hour before and said they didn't have time this day and because it was insurance they don't do that. I said I going to pay for them but she said they are top of line windows and acted like I couldn't pay for them. Well I own this house and like in the higher part of Johnstown PA. I just want to thank you for letting me know I'm not good enough for your windows. I'll buy them somewhere that know how to treat people with RESPECT!!!!

The rep was very nice and had good communication. He knows what he's talking about. We knew him already before from the first time we were with Renewal so we were happy with him. The installation was great and the windows are of good quality.

They are standing behind their product. I was called by a manager at Anderson window said they were going to do right by me. My problem was I didn’t talk to the right people in the company. They are going to replace the damage door by July 15. I am very impressed on the fast response of this issue so I guess I just want to say before you write a review go through all the channels and find the right person that’s going to help you. I just want to say thank you Charles for looking into this Matter and getting it resolved. Thanks again.

The initial process as far as getting a and getting windows installed quickly was great. We were very impressed by the fact that they were building an hour window frames right in our driveway brand new to put up. We thought, "wow this is great!" What a facade that all was. The installers installed our patio door backwards. When I mentioned to them that it looked weird, they blew me off as if I wasn't even there. I should have known then. We are about 18 months into owning our windows and had tried repeatedly to get them serviced and up to par for what we paid. I don't believe that will ever happen. When we did finally get a service guy out the guy was a condescending jerk.

The GM of the Milwaukee team did respond and has issued appropriate compensation. May still consider RBA for future replacement window needs.

I contracted for installation and finishing (painting and staining) of all the windows in my house. Installation was good, after which they asked for payment. The next day was to be the finishing. The painters arrived, did some work, but left scrapes and chipped paint on and around every window, including walls where the tape ripped off paint. When I asked what was going on, the painters said that was the installers’ fault and not their job. I’m left with a mess.

I called to make an appointment and was told that if my husband couldn't be there, I had to wait two weeks and was not allowed to have a weekend appointment or an evening appointment. I asked for a manager and she told me I should feel lucky because in the past they didn't talk to 1 spouse only. I was told that if someone better needed my time slot that we would have to reschedule. Especially if they scheduled the day before. It seems like they schedule you far out so that you forget about the appointment.

I would never recommend Renewal By Anderson. If someone would return calls it may help the situation. I have tried for 2 weeks to get someone to call me back. I've texted and emailed the salesman and got no response. I have returned a call to someone who NEVER picks up the phone number she left in the message and any messages I left for her, she has not responded.

Our sales rep at Renewal by Andersen was great. We got 10 different windows for our house from them. We had two guys for our window replacement and they did a great job. They were very friendly and cleaned up. It was a very awesome installation. Now we have one fixed-picture and nine slider windows from Renewal and though they weren't the cheapest, they're great.

We had 16 new windows put in our house. Within just a few months 2 of them would not open. And now a third window won’t open. The clip on the side of the window broke on one that I know for sure. I was to have had parts sent that was almost a year ago and still no parts. According to the customer service rep it’s not their fault or worries. I would recommend these window to anyone after the way we have been treated.

I asked for an in-home consultation for 1 slider window replacement. They quoted me $3,295.00 for one window installed. I had Lowe's come look at it and they quoted me $712.65 for the same window installed. Guess who I'm going with?

A third of my windows arrived damaged. The manager from Andersen said they'd put the replacement windows on the fast track. I didn't hear anything from Andersen. After we were well passed the promised date I left a message with customer service (yes left a message because why would a CS team be available to speak with customers) my windows were magically ready for installation; unless an amazing coincidence it would seem the replacements were ready and no one was managing my project. A year later after starting a recent remodel project, my general contractor pointed out that Andersen installed a window in my shower using a wood frame; of course now warped and window needs to be reinstalled as a result. Since Andersen customer service doesn't answer phone calls, I decided to try emails. They don't answer those either.

They did such an amazing job. We cannot say enough positive things about the work that was completed, answering our questions during install and cleaning up. I am blow away by the measure taken to ensure the work space was confined to a certain area. Both gentlemen were friendly and professional. Hope we get the same work crew on our next window install in the future.

We had a front door put in by Renewal by Andersen. They were very detailed and well within the limits that they established. My wife met with the person who was doing the advanced work. We set up an appointment with a person from the Renewal by Andersen, then they came out and showed us all the different options we had. The rep was very knowledgeable about the products he was selling and of all the different options that were available. They were able to superimpose the different doors on to a picture of our house, so we had an excellent idea of what the finished product would look like. The they set the appointment up for installation, and the guys did an excellent job. They were on time and courteous. There were very little mess and they cleaned up everything. They were very careful in what they did. We were very satisfied with the finished product. It was a very pleasant experience.

I have been involved in a 2 year battle with Renewal over a patio door they installed but do not fabricate (Provia). The door has never worked properly. Got a lot of lip service at first. Even called my salesman who wouldn’t call back! He already made his money. I have already. Mind you paid them approximately $10,000.00. The door blows open in the locked position and last month we found our dog was outside when we returned home and door was wide open! So of course I have been calling leaving messages and no response.

It started off with a pushy sales rep in our home who got us with the "save 20% by signing up NOW". We were impatient and agreed to have the 17 windows replaced for ~40,000$. Literally that night he leaves and I get the mail and there we have a flyer for the same 20% off that we could have used at any time in the next month and actually thought about our decision, but I guess that was our mistake.

I liked the way that Renewal By Andersen advertised their products and they had better windows than other retailers. So, I decided to purchase from them. My interaction with their rep was good and he thorough when he was talking. Also, the installation was done pretty quickly and I was really surprised with that. The installers finished it in two days and they did a great job. The cost of the windows was a little spendy, but to me, it was worth it because I really like these windows. They are sturdy and they keep a lot of the outside noise out. Overall, there was nothing I didn’t like about my experience and I would tell others that Renewal By Andersen is great.

Renewal by Andersen put in one big window for us. Their reps were great. They told us what they were gonna do, and did it. The installation process didn’t take very long and the team was very, very good. I love the window. They seem really nice and there's no leaking or air coming through.

We were so glad we hired Renewal by Andersen for our window replacements. The windows are beautiful! The team did a great job of installation and finishing. I appreciated how quiet they worked and cleaned up as they installed each window. I love these windows!

Renewal by Andersen was recommended several times to me and a representative came out and went through everything with me. We discussed the window and there was one other door that I was going to have replaced. She explained how I could save some cost by doing the finishing work myself with a new wood trim instead of hiring somebody else or having their people come in and stain it. She was upfront about the pricing.

I’ve had the pleasure of starting this process with Keith **. He was professional, knowledgeable and gave me so much useful information about the product. I then met with Martin **, who was also professional and knowledgeable. He took the extra time to make sure he had every last detail of the 43 windows, 3 doors and 2 storm doors. We are so excited for installation day. Exceptional service.

We had four double-hung windows replaced from the top floor with Renewal by Andersen products. The representatives from Renewal made the processing experience comfortable. They were very polite and answered all our questions. They have the products that we were looking for and had samples of everything I wanted to see. They were able to advise us on the decisions we were trying to make about removable pieces versus permanent, and the different materials used. I wanted to be able to compare and visually see in person at our home before we made our decision and that was helpful. The installation went well and it was completed within the time frame. The quality of the windows is excellent. Renewal by Andersen is expensive compared to other products but if someone is looking for something similar with what we got, I'd recommend them.

I had windows installed about 11 years ago but I didn’t stain them. They got damaged so I had to replace them. I liked the quality of the windows from Renewal by Andersen. A really nice rep came to the house and tried to get me the best deal she could because she knew I was a redo. I appreciate all she did for me. I replaced six windows instead of the original five because Renewal had a deal where when you get one, you can get the second for 400 off. The installers were nice guys and were very good. They were clean and respectful of my property. Even though I told them not to worry about the floor since it was a mess, they still put their tarps down. It took a little over half a day for the job to be done and I appreciate the work they did. I’m gonna do the staining of the windows this weekend.

We chose Renewal by Andersen over other window retailers due to their brand image and recognition here locally in Minnesota. We had them replace the sliding door. They gave us a timeline on how long that would take and they matched that timeline. So, it was two months from placing order until we got the door. The representatives were very professional and answered all our questions.

We ordered 6 double-hung windows and 2 sliding door windows. Everything was done as promised. First the rep came out and looked at everything we needed done, made measurements, and wrote up the order. Then an installation supervisor arrived and re-measured and tagged the windows. Finally, the installation crew came out and finished in an hour less than we'd been told. Everyone was friendly, personable, and professional. They represented the company well. We are impressed with the work ethic and quality of work and the materials. No surprises! Down the line, we'll replace a few more double-hung windows and will hire Renewal by Andersen to do the work.

Renewal by Andersen is a little bit more expensive but one of the best companies 'cause what they do is they come out, measure, make the windows and put them in. They don’t have all these subcontractors coming and going. In other words, they start right at the beginning of the job to the very end. Their rep was very professional and knew his stuff. He seemed really concerned to make sure everything was done right and then got back to me a couple of times to make sure everything was A-Okay.

We have been getting our house done and we spend around $10,000 each time. This is the third time we purchased from Andersen windows so we're obviously happy with them. We purchased some sliders as well as double hung windows and while the quality of the windows are good, I thought I was getting a deal. I thought it was gonna be $10,000 but when I saw the invoice, it said $12K. Other than that, the installation went great and Melissa did a great job. Andersen has a reputation for being pricey but you get what you pay for.

We saw an ad for Renewal by Andersen in one of those flyers that come out weekly. We needed to get our windows done, and they seemed like a good thing. I called them and they had a good warranty. They were also local. In addition to that, the reps I worked with were awesome. They were friendly and professional. We ended up getting a custom-built window and two smaller windows for our attic which is on a 1908 home. When the installers were here, they took care of everything outside. I liked it because I work from home and I didn't even notice the installation. We were downstairs and they were in the attic so it didn't change my daily life. The windows are fantastic.

Just had our sliding door replaced, can’t say enough about the experience we had with Renewal by Anderson. I’ll start with the sales rep Jeff, he gave a complete power point presentation, that would impress the most skeptical out there! He demonstrated how the U.V. glass repels heat, and how smooth the Anderson double rollers work, and the quality of the Anderson line, he really knows his product.

We've researched many different brand and companies to replace our patio door and what strikes me the most is when you call Renewal by Andersen, they refuse to give any prices even approximately on how much the patio door would cost, even after I provided rough opening measurements and asked for just rough numbers, just to have an idea about a range.

Renewal by Andersen did a patio door which went great from start to finish. It took six weeks to get the patio door, and then they were here for three hours. They were very professional and they did a good job. Everything turned out good. The cost is high, but hopefully we have a good quality product.