Purple Heart Moving GroupConsumerAffairs Accredited Brand
Whether you are being relocated for work, the military or simply looking to start a new chapter in a new city, Purple Heart Moving Group works to make the process as easy as possible. From packing to unloading, Purple Heart Moving Group is with you throughout the entire process. Reach out today and let Purple Heart Moving Group make your move as seamless as possible.
Thank you for a great move! My pickup went great! The guys were very professional and hard working. At the delivery, I found my things were handled with care and nothing was broken! I would highly recommend Purple Heart Moving to anyone that is looking to move! Thanks again!
Nothing but good things to say about the services I got from this company. Very professional and punctual. From start to finish it seems they did all the work for me. A special thanks to Kelly for keeping me posted every step of the way!
Thank you for your feedback! We appreciate your business.
Last year I needed to move, I was extremely low on time and money. I had my kids who are toddlers. I had recently lost my cousin, who was my biggest help when it came to my kids. I had to move 1600 miles away. I accepted a new job in Atlanta Georgia, although I was excited about starting over from scratch, I was completely stressed out.
I had been venting to a close family friend when I heard about Purple Heart Moving Group for the first time. This family friend had told me to get their services, I told her I don't have money to pay for professional movers. She explained, "Trust me you need to call them, you will need their help!" I called them, and was extremely surprised at how inexpensive the quote was! I hardly had to lift a finger! I had called professional movers once before about 2 years prior. Their quote was a third of the last movers I called! I was super grateful to have found this information. I know I will always have help moving in the future, thanks to Purple Heart Moving Group. I highly recommend this company to all my friends and family!
Wanted to let everyone on the web know what a great experience I had with Purple Heart Moving. My husband is a Vet, so he felt very comfortable with this organization. We moved from California to New York. Our pickup was right on time and our delivery was on time also, despite the weather we were having in NY. I will recommend this company to anyone that is looking to move from one coast to another. They seemed very reasonable with their pricing and everyone from the Coordinator, CSR and driver were courteous and very knowledgeable. Thank you...
I contracted with Purple Heart Moving Group about 2 weeks ago to book a last minute move after I got stood up by another company. They were able to come To my home just a few hours after I called and they got me out of what could have been a bad situation for me financially. I really appreciate the time and effort put into my move and I will always recommend these guys.
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Very impressed with Purple Heart Moving Group. I was extremely nervous about hiring someone to move my entire life but I’m so glad I took the leap of faith with these guys. The crews were just great, their customer service is very helpful and respectful. Would use again!
Wow! What a great experience we had with this company. I read a lot about moving scams while researching companies so I was a bit nervous to book with anyone but I’m glad I chose Purple Heart. They really do provide excellent service and accurate estimates.
Gerard! Thanks for the kind words!
I hired this company after speaking with a few others and I’m so glad I chose them. Nate was my main point of contact. He provided me a quote (very accurate) and kept in touch with me throughout the entire course of the move. On the day of pick up 3 guys showed up very kind and professional. They walked through my home as I pointed out exactly what was going. Everything they put on the truck was wrapped, stacked, and stickered securely. I was very impressed at this point. Delivery took only 3 days and the same crew came to my new home with my belongings. Everything was accounted for as it was coming off of the truck and they began to set up everything in my new home. There was 1 broken drinking glass which was no big deal to me, I packed those boxes anyway so it wasn’t of any fault of them. Overall I rate this company 5 stars and would gladly use them again.
Hey Carroll! Thanks for taking the time for the feedback. We appreciate it greatly.
I was satisfied with Purple Heart services. Initially, I thought it would be very difficult to move me since I have not moved for a long time. When contacted some friends, they recommended Purple Heart to me, so I started my arrangements by first of all calling them over the phone. The first impression I got from this team was the customer service responded to my call instantly. Secondly, they asked me about the distance I was dwelling so as to come directly to their office for more information and clarifications.
Again, they gave me options of chatting via the email or letting their representative visit my place to take inventory of my things. To save time, I asked them to come to my place, which two men came the next day and took the inventory and gave me a quote that suits my budget. I didn't believe my move with this company would be so simple and exciting in that way. The crew showed up on time as they earlier said they would, and before they started the job, they disconnected all my electronic devices and packed them one after the other in the boxes they came with. After they had packed the minor items, which includes the fragile stuff, they started on the furniture and other larger items.
These people were very careful and quick. The whole packing took them just about 2 and half hours. On top of that, everything was done perfectly. One more good impression. As soon as they arrived with my belongings, they unload them and started all over again to reassemble them as well as connecting back my electronic devices and other stuff. My experience with these people was astonishing. They made me feel good again about changing location frequently. Purple Heart and team are highly recommended.
Thank you for the review Kieffer! You were awesome to work with!
I was contacted after putting my information in. The person I spoke to was knowledgeable and didn’t push me. I have talked to a lot of people who were persistently trying to get my money, I’m pleased that this person did not do that. I don’t like feeling pressured. I was able to think and research without my phone and email going off every day from Purple Heart Moving. I decided to go with them and I’m happy to say that I did. Very professional and careful. I would tell others to use them if asked.
I cannot give these guys all off the praise they deserve, Purple Heart Moving Group was awesome! The truck showed up earlier than the given time and carefully wrapped all of my things. I can't give them less than a 5 star rating because they move me without any complain.
Purple Heart Moving catered to my dad's veteran status. A discount was applied because of this and he was so please. The communication was fantastic and they have friendly people to speak to. It was, overall, pretty easy. They arrived at a decent hour and got everything loaded quickly. My father and I were pleased. Hopefully we will not be moving again, but we will recommend!
They were so friendly with myself and my daughter. Even when they came to my house. They did such a good job taking care of my furniture. I bought them lunch as well. It only took them a few hours to get everything packed up. The delivery took about a week. But nothing was damaged. Very pleased.
I had to relocate and I needed a mover to help with my 3 bedroom apartment stuffs. I contacted this mover customer care representative and a date was chosen for the move after answering some questions. The move was a success and I really appreciate the guys who came over for the move.
I will definitely use this great mover again. I contacted this mover after seeing some positive reviews about them online and I must say they handled my move professionally. Though it was a short distance move but I enjoyed everything about the move. It was timely and my belongings arrived the same way it was packed.
Purple Heart will continue to be my mover. I contacted this mover after a recommendation from my colleague who told me about their excellent service. I called and a date was chosen for the move. The guys sent over came on time and carefully packed every of my belongings. The move was super fast and all my belongings arrive within the time frame and also in a perfect condition.
First we were not told they sublet the job out to a different moving company! My BF called to let Henry, the person who answered his phone everytime we called before the move date, that we had way more items put together in 1 area for the movers, than on the list! Henry said, "No problem, you paid a flat rate for up to 2000 pounds, no worries!" Well the movers came, called us as we are in SC, items in MA, said they were to charge 3000.00 instead of 1500.00 plus wrapping of our sectional couch, TV, etc. and that would be more money! Like what? So of course we want to speak with Henry, the planner, but of course no answer, and no callback nor our 550.00 deposit.
The movers left without our knowledge, and had to speak to dispatch people for the moving company, not Purple Heart movers, who did not know that the movers had left the job either. As in our contract, we had 2000 pds to be able to be loaded and wrapping included, but Felix, the mover said we had to pay extra and that we had 600 SQ FT of things. We didn't pay for SQ FT, we paid for pounds! So please watch your contract. And still as of a week ago still no answer, after many many left messages have been answered from Henry! Very bad service and would not recommend this company! Scammers definitely after Felix tried doubling his pocket from 1500.00 to 3000.00.
We are happy that we came to a resolution on this matter. We always appreciate feedback, it is very important to us. Thank you for time in coming to this resolution, if you would like to utilize us in the future, we would be happy to assist you.
I had a move from Miami to Memphis in January 2018. That was the worst moving experience I have ever had. I chose EZ Moving since they mostly had 5-star reviews here?! 1. The sales person at EZ Moving assured me that they are not a broker and they are actually a moving company. That is completely false. They charged more than $700 as administrative fees, which was basically their commission. Even though their customer service personnel are very friendly and responsive, their authority is non-existent and you are at the mercy of the driver. 2. The sales agent gave me a low-ball estimate on the phone, instead of sending someone to give an accurate estimate based on my inventory. I even suggested to send the pictures of my household items, but he denied it was needed.
3. Two days before my move, another sales agent, namely Joe, called me to confirm and finalize my move. He was trying to get tricky and rush me to sign the adjusted contract. However, he was trying to get tricky and add ONE THOUSAND DOLLARS to the administrative fees, who was eventually busted! 4. In this call, I was told that my job was assigned to Moving Kings (claiming they are their sister Van Line). Two days later the Moving Kings crew showed up with a small truck! Even though they knew the truck was too small for my job, they continued to load it. At the end of the day, they rented a U-Haul! And moved all my household goods to their storage facility. As a result, I did not get my household items until 9 days later, for a move that was barely a thousand miles!
5. At the time of delivery, the driver charged me for the extra weight and threatened that he would not deliver my goods if I didn’t pay the extra money. However, be aware that according to the contract: If you have not signed the mover's revised estimate, and the mover loads the truck, then federal regulation requires that the mover has reaffirmed the original estimate and cannot demand additional payment at delivery for the additional items.
6. Upon delivery, the driver wanted to charge extra money PER STEP to the second floor, even though my contract with EZ Moving explicitly stated that up to 21 steps were included in the estimate. Even though I was willing to pay a flat fee of $75 for the few items that were going upstairs, the driver throw a tantrum and told his crew to stop unloading! Eventually, our household goods were delivered but scattered in the house and in the garage. 7. According to the contract, the reassembly of the goods is included. The driver picked up the crew without reassembling the disassembled furniture. I paid an extra $150 for someone to come the next day to reassemble the furniture and move stuff to the second floor.
8. When we inspected our items, almost anything that was outside a box was damaged even though they were all wrapped in blankets. The damaged items include but are not limited to a stainless steel fridge and freezer, sofa, Tempurpedic bed, bed frame, lounge chairs, hammock, you name it. The extent and type of damage is such that they look more like they were vandalized intentionally rather than a normal tear and wear in a move. 9. A few of our items are also missing but there were no inventory control at the time of delivery. One of the items is a ladder. Not surprisingly, the driver at the origin expressed his interest in our extra ladder, claiming that someone had stolen his. Obviously he needed one and did not want to pay for it!
10. Since then, we have filed a claim but have not heard back yet. Beware that according to the contract, insurance only covers 60 cents per pound of lost or damaged items. This rate is far below the value of any damaged or lost item, not to mention that since there were no inventory control at the time of delivery, you might not know the extent of your lost or stolen items until several weeks or months later. My advice to you: Avoid these two companies at all cost!
Very unprofessional company and they appear to be going under a new name as you can see all the old reviews reference a different company name. I used this company (they are also called EZ Moving Van Lines) to move all of my belongings and personal items. They lost everything I own in transit and now they won't even agree to refund my deposit (after first saying they would). If the owner wishes to contact me I would be willing to discuss this further. At this stage I would not recommend you anyone use this company as they appear to be unprofessional and try and get out of any responsibility. I have contacted them many times and request they contact me to do right by a customer.
I contacted this mover last December for a long distance move and everything about the move was interesting from start to finish, the team sent over did a great job. They carefully packed my goods and delivered them in a perfect condition. I will definitely use this mover again.
I had to relocate from work from Florida to New York. My work plane unfortunately put the burden on me to get it done. I had to research companies, set it up, pack and unpack. I heard about Purple Heart Moving Group from a family friend. I was pleased when talking to them for the first time. Exceeded my expectations. I gave them every piece of furniture in my house that was moving and they were a tad more expensive than other companies. Did some further research and the other companies had terrible reviews. I read everyone and they all said the same thing. Price gouging. I went with Purple Heart and feel as if I made the right move. Everything went smooth.
The movers took great care of my things & paid close attention to detail. They were courteous & respectful. I would definitely recommend this to anyone who is moving. Setting up movers to help me was also a pleasant experience. The customer service was also top notch.
My wife and I retired last year and needed a reliable company to move our valuable belongings and furniture to our new House. We had a friend who referred us to Purple Heart moving company. They showed up on time, early actually and their customer service was in constant contact with us from start, during, and when they finished. All of our stuff was neatly placed and they placed the furniture wherever we asked as they were bringing it in the house. They helped make this newly retired couple feel as if we were still at home. I’m very pleased with their quality care and communication. Thank you again Purple Heart!
Booked Purple Heart to move the contents of my house and sound studio to Atlanta, Ga. The customer service was a pleasure to deal with, we had a few questions and they cleared up the issues for me and my wife. The movers were very good and were careful with my music equipment. Will use again.
Purple Heart Moving Group contacted me after I requested an online quote. My sales representative Bruce was thorough from start to finish. He took the time to go over every detail so there were no surprise fees. I have 30 steps throughout my house, and although I wasn’t pleased with the additional $50 for that, no other company even thought to ask me these questions which is why I booked. Overall I had a great experience. Professional labor, speedy delivery, and overall high quality.
Best company I dealt with. They speak great Spanish which helped me a lot for my mother-in-law. They arrived on time and also cleaned up all their trash. It was all the way around a great experience. They made it very easy for our family. Also at a great price!
When dealing with this company, not only were the phone reps professional, I was amazed how the movers that this company have were professional also. I will recommend this company to anyone. Everyone was very helpful in this transition for my family and I.
This company had great customer service and answered every concern I had. Handled everything I had with extreme care and did everything in a very timely manner. I would recommend them to everyone I know. If something came up unexpected they contacted me immediately and worked with me make sure the job still got done in the time frame they said it would.
I used Purple Heart Moving Group to move from my house in Florida up to Pennsylvania. My experience from the moving coordinator, to the women that helped me in customer service, and all the way to the movers themselves was nothing short of fantastic relief. I was so stressed about my move and of it being affordable and how I was going to get it done. But Purple Heart Moving Group called me and gave me a very reasonable price and the most professional moving team that I could not even put a price on. So thank you Purple Heart for relieving me of the stress and taking care of this move for me! I will definitely recommend you guys in the future!
After a month the goods arrived and they broke a full length mirror and scratched my $12,000 2017 motorcycle. When I called 15 times to file the damage claims, there has been no response. And the website: movingclaims.net does not let me submit the information and there is no customer service support. I have requested, begged Bruce (Salesperson @ EZ Van Lines), Meckena, Becky and others at the customer service and since January 22nd I have written 15 times and called them around 10 times. And yet there is no response. I believe they run this organization this way so that the 60 day or 90 day period completes and they don't have to pay for the damages they have caused. USE EZ VAN LINES AT YOUR PERIL.
We apologize that your experience with us was not a pleasant one. However, I see here on your account that the claims information was sent to you on 1/23 by the customer service supervisor, Becky.
The following information was emailed to- email@example.com
claims- movingclaims.netCLAIMS DEPARTMENT:
Toll Free: 1-800-513-6060
Fax Free: 1-888-247-2390
By Email: Support@MovingClaims.netCUSTOMER SERVICE DEPARTMENT:\
Toll Free: 1-800-675-5065
Fax Free: 1-888-247-2390
By Email: Support@MovingClaims.net
We apologize that if there had been some miscommunication. Our customer service representatives will be more than happy to assist you on filing a claims. We do suggest to contact MovingClaims.Net customer service considering they will better assist you, considering EZ Moving Van Lines does not deal with the claims process.
If you have any further questions or concerns, feel free to contact us directly.(833) 707-7501 ext 3 10am - 10pm
(833) 707-7501 ext 9 After hours
Purple Heart Moving Group Company Information
- Company Name:
- Purple Heart Moving Group
- Company Type:
- 3107 Hallandale Beach Boulevard STE 107
- Hallandale Beach
- Postal Code:
- United States