Purple Heart Moving Group Reviews

I moved from San Francisco to Chicago for work. I hired Purple Heart for the move. Unbeknownst to me they subcontracted another company for the packing and actual move (SNY). Purple Heart grossly underestimated the move and SNY said they would only move my belongings if I paid twice as much as what was quoted. My lease ended that same day, so I had no choice. As part of the move, SNY was supposed to pack and move the boxes. Most of my furniture (mattress, dining table, couch, and cabinets) was severely damaged and multiple boxes were missing. Items including art, family heirlooms and keepsakes were dumped into boxes unwrapped and broken. Also without my knowledge or approval, SNY subcontracted with a local moving Company (City Movers) that added additional charges that were not quoted. Ultimately, I paid more than double what was quoted with the majority of my belongings being damaged or broken.

We called Purple Heart (PH) for a move from Delaware to Washington. At the time, I only saw positive reviews, I hope others find this one and decide to deal with a reputable mover. On the phone, the PH salesman said all the right stuff to reel me in. They did an furniture inventory, which all movers do. They used a data base to identify the size and weight of our furniture to figure Cubic Feet (CF), storage and fuel surcharge, & then gave us a price. Once you agree, you pay 1/3 as a deposit. I made sure that all my furniture would be wrapped, which they confirmed, and they had movers who knew how to move a Baby Grand Piano etc. Did not realize they were a BROKER and NOT a moving company until 1 week to the actual move date.

DO NOT USE THIS COMPANY - I canceled my booked move within the 72-hour window WRITTEN IN THE CONTRACT I signed, and they still refuse to issue me a refund for my deposit. THEY WILL TAKE YOUR MONEY AND NEVER CALL YOU BACK. DO NOT USE THIS COMPANY.

This company came to me from a third party moving company I thought I was hiring in the first place. Once you agree upon a price, the moving company comes in, puts your stuff in the van, and doubles the price, saying that there is more than what was estimated, although I have accounted for every little thing. At that point you're screwed and on a timeline. After speaking only once to my "personal" advocate for the move (before everything goes to hell), he was impossible to reach later. Once my belongings got to their destination, I had a lot of damaged and broken items. I was told they were insured prior to the move. Turns out it's $.30/pound! So when they broke a Lladro, I had nothing for it. They were a bait and switch company who was very careless with my things. My ONLY consolation was that my company was paying for the majority of the move, otherwise it would have been devastating, and of course, my broken things were not replaced.

I used this company and entrusted them with ALL my possessions from Boston to Florida. They are careless and unethical using military honor to promote their business. They OUTSOURCED the move with two other cheap moving guerrillas that DESTROYED some of my furniture. Their time schedule was a LIE and ALL they want is your MONEY. Please never use them. It was one of the most horrible experiences I ever had in 50 years..

I made a big mistake selecting Purple Heart for my recent relocation. They represent themselves as a moving company but are just a transportation broker who sub-contracts to S.N.Y Relocation who also represents themselves as a moving company but anything but. Numerous complaints. Look them up on BBB before using them.

Do not trust this company. Not only did they intentionally under quote the move. They waited until they halfway loaded the truck to tell me that the square footage was DOUBLE what they fraudulently estimated. They then doubled my cost. If that was not enough to cause me anguish they are a now a month into the move and my belongings are still in some unspecified “warehouse” and they refuse to tell me when it will be delivered. In fact they keep leaving me VMs that my property was loaded and will be delivered in 5-7 days but when I call they tell it was not yet loaded. So which is it? They also refuse to provide updates unless it is within a "12-2" window which is the only time window that will research your delivery. Then they go on to just leave another message that you are loaded and will be delivered in “5-7 days”. They are by far the most unprofessional, incompetents discourteous outfit I have ever had the misfortune to deal with.

While on a conference call with me and my wife to go over details Moving Coordinator Josh ** smirked, scoffed and told my wife her question of where our goods would be stored overnight was "absurd!"... "absurd"! Well this brought her to tears and infuriated me so I called back Josh to apologize and he hung up! 1. Using such a sacred name of valor for their company name nobody should act like this! 2. Since Josh apparently feels there's no need for business I recommend we don't give him any!

I contacted Purple Heart Moving company out of desperation when the first company I hired ghosted me for two weeks & my move was in 4 days. Nick ** reached out. I explained my situation. He told me he would handle my move personally, gave me his direct # & email, I could call him anytime, day or night. Well, that was a big lie. I called, no answer, mail box always full, I sent numerous text messages & emails-no reply!! I called customer service, spoke to Christina & Mercedes several times, explained I was concerned he did not have an inclusive list of all my items. Was told not to worry, he added extra. Was told number of rooms included all its contents & wasn’t necessary to list every single item, such as pots & pans, dishes, towels, bedding, clothing, etc; Requested Sat 10/31 move, was asked if Fri 30th was doable, I said yes. Was told 4 men would be dispatched.

When the virus first hit, we had already scheduled a move with Purple Heart. We called to ask about the protocols the actual movers would follow and were told that they would go to a store and try to buy some PPE before coming into our house. Obviously unacceptable, and we asked to cancel the move. This was well before the 5-day limit for getting a refund. Instead they talked us into postponing/rescheduling. Then I did actually get sick (cancer) and asked again to cancel, but they refuse to refund our deposit because it's past the deadline of the original move date. Very bad faith company. They should be ashamed to associate themselves with our honorable vets.

Let me start with saying that I am generally the consumer who takes the time to review positive experiences or products. I do not like dwelling on negatives. But I feel strongly that I must warn all potential customers considering moving companies. I have moved at least a dozen times - both locally and nationally - and this was the absolute worst move of my life. Purple Heart overcharges for absolutely NO added value. Their process is a complete scam starting with the fact that they do everything over the phone. They say this will save the customer money. It allows them to quote a very low non-binding estimate (even tho their quotes are called "Binding Moving Estimate"). My initial quote was $3800. I revised my inventory so the new quote agreed upon was $5400. The move actually cost $8100, of which Purple Heart took $1600.

A 5K quote went to 10K and I couldn't do anything about it. UPDATE - Still can't. My initial conversations with Purple Heart = great. Sales people were kind and helpful as I have never used movers before. A few days before the pickup, they called to reconfirm and I adjusted the amount of stuff I had for the quote. Even asked for a few TV boxes. Again, the sales people were kind and reassuring. So, imagine my surprise with 3 teenagers show up in a large truck, a few hours late and start walking through my house. No Purple Heart, this is another company. I realize that Purple Heart just arranges it all. Purple Heart are not the movers.

There is not enough space for what I would like to write! This company took advantage of two young adults just graduating from college. The company tells you one thing and when you question it in the contract you're told, "Don’t worry. That won’t pertain to you." They represent themselves as a family business and that’s disgraceful. They also put emphasis on military moves. Military BEWARE - you fight for our Country and I thank you for that - trust me don’t use this company or you will fighting on American soil!

I called this moving company and the man on the phone - Nick - told me that because I wouldn't give him my credit card immediately on the phone and make a reservation before even getting approved for the new apartment in a new city, he told me that I was wasting his time! Me, a potential customer paying almost $2000, that I was wasting his time? He got irate with me on the phone and was totally bullying me and trying to force me to give my credit card --which was a major red flag. I ended up hanging up on him because he was speaking to me in such a disrespectful manner and talking over me while I was talking.

This company took a large deposit from me, then canceled my move on the day of it. Took two weeks to get a refund check from them, and it has now been returned as unpaid, account closed. NEVER USE THEM!

They are highly rated on Cons Reports which is why we chose them. If only I'd read Cons Affairs before finalizing. From start to finish, with the truck service they use (SNY) it's been a punishing experience - weird timeline, rude cust service folks, no idea where our things are while in transit, and the finish line: almost every single piece of furniture, including a Sleep Number mattress, is heavily damaged. Our furniture is very expensive, craftsman made and was flawless. It arrived deeply gouged, chunks of wood missing (from solid hardwood walnut furniture)...lamps bent, TV screen a total loss, porch furniture smashed... 80% of our furniture arrived significantly damaged. Some of the "protective wrapping" was paper and Saran wrap! And, breakable items shoved in large boxes with no packing at all. Which they then proceeded to put other objects on top of...

You want your moving company to be responsive, knowledgeable and provide a satisfactory level of service when you entrust them with all of your possessions. This has not been the case for me with Purple Heart. My possessions were picked up 21 days ago. I could not even get a response for a reasonable target delivery until last week and if I don't hear from the movers within the next 24 hours, it was inaccurate. If you are planning a long-distance move, I would highly recommend going with a national moving company. You may see a cost difference in the quotes but when the movers actually come they let you know that it was inaccurate and then adjust the price to what I would have paid had I selected a national mover in the first place.

They raised our cost, wouldn't listen to our situation, and incompetently handled everything. Then they showed up with a truck way too small. We called them and they didn't give us our deposit back, they claimed we refused service when in reality they didn't send us the right truck and the right help.

STAY AWAY! They promised me a credit, they damaged my property and now won't return my calls. I have moved several times in my life both short and long distances. This is BY FAR, THE WORST EXPERIENCE I have every had. From scheduling (they told me one day on the phone but when the called to confirm, it was not that day and suddenly I'm told they get a two day window). The pick up. Total bait and switch. I specifically told the guy who quoted this what floor I was on. When the movers showed up, I had to give them an additional $150 in cash or they would not move me.. Another bait and switch. Things seemed to get better, 3 different people told me they would credit me $150 on my final bill. Then, when the RUDE person from the actual movers called me, she said no credit was due.

My husband and I went to Purple Heart Moving Group thinking it was supportive of veterans and was rated as a highly reputable company. We were grossly mistaken. They do not stand behind their customers. We thought they were going to move us. They subcontract their work to questionable companies. In our case, Purple Heart Moving Group quoted us a final moving estimate of $7271.70. Although it is a lot of money, we felt it was reasonable, since I am a handicapped senior citizen and my husband has limitations as well. We were paying for them to pack us, move us, temporarily store items, and unpack us. We were pleased that they were able to provide moving services in the timeframe needed, as we needed to move out of our residence by 24 August to allow the new residents to move in.

Do not hire this company! They don't have their own trucks! This company farms out jobs to unknown local movers who are horrible! Random guys showed up with a UHAUL to move our stuff across the US. They promised 10-14 days and now say it will be over 30 DAYS! Worse, worse company ever!

DO NOT USE THIS COMPANY. PURPLE HEART HAS NO INTEGRITY AT ALL. They will tell you they are not a Broker. They are a Broker and that is all they do. They will tell you your furniture will not go into storage and it will. They flat out lied to me about everything. When they came to pick up my things another company showed up. That company said that I had more than 1,000 cubic feet to move. They told me I had almost 2,000 cubic feet to move. The other company told me I owed them another $4,000. That group was SNY Relocation Company. They are just as bad as Purple Heart. They told me they would only take 1,000 cubic feet if I didn't pay the $4,000. So they took less than half of my things I needed to move.

They give you a low ball estimate, then then driver arrives and he doubles the price. They will only take postal money orders or cash. Then charge you 2300 dollars for boxes and supplies a bid that was 8600 is now 15000 dollars. You must pay before you can move. Then he won’t unload Until your bank wires them the rest of the money. Not only that they want a picture text of the receipt before he unloads. When you unpack you find many things broken from mishandling. Never hire them. They don’t have trucks. They just handle the logistics. They used MAP moving for us. In my opinion the worst con job I’ve ever experienced.

So disappointed in how I was spoken to by Nick. He repeatedly told me to “do the math,” trashed talked competitors for way too long, and told me I should’ve done more research before even contacting anyone else. I could tell he was used to saying the same thing over and over to customers and it was very hard to get a word in to ask him a question. Very condescending and extremely rude! As a representative of the company he leaves an incredibly bad view of what they’re like. Maybe someone else there would’ve been nicer and more helpful, but Nick D. is the reason this company lost my business. If anyone can get away with speaking so poorly to customers then I have to assume the business that allows this behavior is shady as well. Based on the other reviews I’m reading here that’s correct!

This company (broker) provides you with a quote, takes the initial payment (50%) for a long distance haul and then when picking up the material raise the price by 45%. Also, they advertise 5-24 day delivery from east coast to west. It was well over that and claim no liability or would not honor compensation. They are not honest with their customers and their delivery sub-supplier MAP Moving and Storage is just as bad except they lie even more! Stay away from this company!

I tried to cancel and would lose $100 deposit because I did not realize they were brokers. They talked me out of it and this company wrote to me they would send a reputable mover. They named two legit companies and text me I would have one of them. They told me they would let me know 2 to 3 days before my move who would be coming and actual day. The quote was about $6400. I booked it July 1st for August 1/2. I knew the quote could be higher if foreman thought it was more. But they also said they padded the estimate. They called Friday for Sunday move: The company was Out of State Moving Services. NOT the 2 companies they assured me I would have. No website, no reviews, no records, and they had F rating on BBB with a note saying they were “out of business“.

Do not use this company! Read all Google reviews and the BBB! They are a broker and they will mislead you. I still do not have my goods and it's past the expected delivery with NO response from them nor the movers they hired! Stay clear!

My estimate was approximately 7,700, the actual cost was over 14,000. The salesman I spoke with lied to me about multiple things. Including if and when I could change the pick up date. I was floored when I was told my total. Not recommended at all. Complete 100% scam.

- Problem with delivery. Day 7 & still waiting for my possession with no information as to when to expect delivery.

I got a price to move my 2 bedroom furniture from Los Angeles to Las Vegas. We have a lot of household goods and some very large furniture and their bid came in at 7700.00. In a hurry, I agreed and paid the the 2600.00 deposit. This deposit was refundable, less a 10% fee. They were scheduled to come on a Monday morning, so I suggested that they change it to Sunday, for their convenience and parking availability. This was done during the same phone call as the initial booking. They issued a new contract to me via email, indicating the change. I thought this was strange, but it didn't seem important. My wife wanted to check other movers, so after a more in depth search, we found a Local Las Vegas company that routinely did moved from Los Angeles. They quoted me 3700.00. For less than half the price, I agreed. I canceled the move with Purple Heart, expecting to pay a 10% penalty, and they agreed for the time being.

Every step in the process I was charged 2 to 3 times the estimate. When I complained, I was told that it was my fault. Then when my furniture arrived, it was broken. Choosing Purple Heart ranks with some of my greatest mistakes. Go with anyone else!

1/14/20 my disabled wife and I engaged Purple Heart Moving to move us on 4/23/20. We had accepted an offer on our home with a closing date of 4/23. On 1/23/20 the offer fell through and on 1/29/20 we accepted a different offer with a rent back agreement such that we could stay in our home until our new home was built. On 1/30/20 we changed the pickup date to 8/16 because that was the date our new home was scheduled to be completed. On 5/23/20, I contacted Purple Heart Moving to say that we wanted to cancel the contract. Believing that we were well in advance of the 5 day notice to cancel within the pickup date of 8/16, we thought we would get a refund of our $1330 deposit minus 5% as the contract states. HOW WRONG I WAS!

I loved the way Purple Heart Moving Group worked! They were very organized making sure each room was packed and arranged in the same area so when unloading I can arrange in the easiest way possible for me to unpack. They were very considerate, and had positive attitudes throughout the move. I will be calling for any future move they were awesome!

These people are LIARS and THIEVES! Not only they charged us $5,000 more than the quote we received but they promised refunds they never sent and will not pay back for overcharging. Every time you bring proofs they overcharged, they lie and find other excuses or they stop responding. Don't give them any money, they don't deserve a penny!

Purple Heart took away the stress of moving. They gave me a free initial estimate and they stayed true to their word. They handled all of my packing. and moving and I didn't have to worry about any of it!