Purple Heart Moving Group Reviews

In Novato, one of the movers slipped on the stairs (carrying coffee) and later I found it all across the wall, and in the carpet. Did they tell me? No. I found food that had been spilled on the carpet, ground in, did they tell me? No. Did they clean it, or ask for something to clean it? No. These are minor things. I thought for the amount of work of moving, they weren't doing such a bad job, but it is obvious that they have no regard for how hard a person works to gain the precious belongings that we owned. Inherited precious, irreplaceable items, and they smashed them!

I found my grandmother's wooden miniature chest from the late 1800's thrown diagonally in a box with things that didn't belong with it. Yes, lots of damage. They smashed a wheel and broke an edge off of my 1900's cedar chest. An antique batwing, clawfoot table valued at $800 smashed apart. It would take unbelievable disregard to pack things so terribly. Smashed fish tank - placed in a box with a 25 lb miter saw. How did I not see them packing like this? Oh, because I was ensuring they had plenty to eat and drink? My husband was busy too, getting ourselves out of our home. We couldn't be everywhere the three guys were. (five total over five days.)

At first, if you called the manager, he was lickity splickity to answer the phone. After the fact, no one would answer. The manager was complaining about how much stuff we had. We ski, surf, backpack, ride horses. - I had closed my office and had lots of files and books. My husband retired and had lots of files he had to keep. We were blessed with a garden, and our vehicles. My parents had died, so we inherited things from them, and were weeding them. How much is too much? A moving company is for moving! What would they do with a family bigger than three and 1250 sq ft house?

They transferred our belongings to a semi in L.A. CA. at their warehouse. This is where the trouble really began. They told us that their arrival time at our new home would be on the 15th of June. We busted our backsides to arrive at our new home before them. They arrived six weeks later. We called them, and Purple Heart, but they didn't return our calls. They just disappeared. My husband finally got a coordinator at Purple Heart, who gave him different phone numbers. He found out that the company's claims of "we are still packing the trucks", was a coordinated effort in lying.

My motorcycle had $2650.00 in damages. They had to have dropped my bike, as well as allowed the packing to collapse on it. How does one score and break a windshield, crack a taillight off, and cause that many scores in the paint and chrome? My mom's Mikimoto pearls were stolen, as well as other jewelry. The box was smashed, had a hole in the bottom of it, and was completely ransacked. Mom had worked at CBS in the fifties, and had an ashtray from a Johnny Carson party (I have pics of this.) The ashtray is smashed to smithereens. Many things are smashed, damaged, gone. I sat on our front deck and wept. Every box opened was an effort in self control. Tears to being enraged.

Do NOT use this company. They are reprehensible for their disregard, negligence, and thievery. You would think that a moving company would screen their employees. I cannot believe they screen them. We have submitted our claim, and a year and a half later they are still unresponsive. Thank God for our vehicle insurance company Progressive. At least our insurance paid for the damages to my motorcycle, and Progressive took up the battle of getting reimbursed by this company. I struggle with the trauma of how much they damaged. Shaking my head. Don't do it. Don't use these people.

I packed my own household goods. During the process the lead mover did tell me I was going over the square footage of the initial quote and I could owe more. Since I needed for them to take everything I told him to continue and I’ll pay extra. The extra amount ended up being $1300. Yucks! Part of the issue was my very large sleigh bed and pillow top mattress set. I also had ten extra boxes. So I just went on and paid it. Luckily they took a check. No telling what would have happened if I didn’t have it. Downside, most of these moving companies only deal with cash and postal money orders. I wouldn’t need my furniture for three weeks so the price included storage.

Fast forward to delivery time. The dispatch reached out to me four days before delivery to confirm everything. Great. Day of delivery we went from the company would be here around 9am to they didn’t arrive until 3pm. This time in a semi truck size moving truck. The mover initial told me they weren’t sure they could deliver because the truck could get stuck in the apartment complex parking lot once residents return home and the lot begins to fill up. Needless to say they were able to deliver my furniture and boxes. I did have two wooden furniture pieces damaged. My TV stand, which I wasn’t too concerned about because I was getting a new one and was just going to use the old one for another room. But my book case which I loved was ruined.

I haven’t gone through all my boxes to see how everything else fared. It’s cold and rainy on the day of delivery so some of my softer items did get wet. I would recommend the company, just beware of the extra costs if you have large furniture. Oh, have drills, screwdrivers and other tools on hand. Both times the movers didn’t have the tools to break down beds and tables. They ended up using my tools. Overall I would give this moving experience a B minus.

My phone records show dozens of calls to them from time of pick up to delivery requesting clarification of the overcharge, and to get a delivery date. All but 2 of the calls amounted to a promise that they would get back to me. They didn't. And to finish off the nightmare, the movers called on a Sunday to inform me they were just down the road ready to deliver. No one had called a day or two beforehand to tell me when they would be at my new house. My team was unable to get a replacement at that late date. Multiple items were damaged or missing. I was jerked around with a lengthy dispute resolution process. In the end they completely IGNORED my claim.

I waited an hour after the latest time and contacted PHMG and was told very casually by the customer service representative that the pickup date had been changed to the next day and hadn’t I been contacted. Really? I informed her that I had not been contacted. The next day when the movers showed up I was flabbergasted. I knew immediately that the truck was too small. Then I learned that I had only been scheduled for ½ the truck. At this point, I had paid PHMG around $1000 and the moving company even more. I would lose all deposits, so I moved forward. I was able to use the whole truck, but not without a significant cost increase. I paid more than double my initial quote and had to rent a U-Haul to move the things that would not fit on the truck myself. How could this be? I had accounted for just about every item.

Furthermore, I learned that PHMG had changed the moving company at the last minute. The previous moving company explained that my job had been taken away on Monday, the original move date. The current company, confirmed that they had just received the job. When I finally reached PHMG, they were unapologetic. And there was absolutely no follow up after my move. Terrible!

They demolished my Oscillating Fan beyond repair. I never got my 4 Legs from my Kitchen set and now I went to use my Power washer and the wand is broken off. Called and told them about the fan and the missing legs from my Kitchen set. I also sent pictures. I still haven't heard anything from them yet. They also lost a key that went to my Armour and now I cannot open this (it's old and uses a skeleton key). I have documents in there I need. DO NOT EVER USE THEM. THEY WILL SCREW YOU OVER AGAIN AND AGAIN. My move was supposed to cost 6182.00 and ended up costing me 8572.00.

1. they don’t give good advice on the size and types of boxes and ways of packing them.

2 They don’t give accurate quotes, but lock you into agreements that are difficult to modify.

3. They don’t select experienced movers, even with a long lead time, but pick what to them is the cheapest, and for me, the least experienced. Our actual mover was a new business, actually quite unhappy with Purple Heart, with a driver new even to that new company, who employed local pick Up crews with no moving experience. (I now employ one of their movers as my yard man, nice guy, zero moving experience.)

4. Poor organization, last minute changes, surprising charges negated much of the preparations I made for the move. I communicated my concerns as the date approached, got .the run around, never found out who the actual movers were going to be, until the last minute, and once the move and the immediate problems happened, Purple Heart simply stopped responding. They pocketed the third of the total cost for doing very little work, except for sending a cheap, (for them) company with a hard working, often confused new driver. His company changed the delivery date and method in the last minute which probably explains why several items got left on the truck in the confusion. Of course I could not get either Purple Heart or Solomon And Sons to respond and make the modest restitution. Currently I am getting the run around with their “ insurance” company.

5. I wrote to them repeatedly, got no written responses at all, just pointless inaccurate phone calls and denials of responsibility. Their small print runs to pages, mostly to help them to protect themselves.

Customer service: If I could give ZERO stars to customer service I would. Mercedes ** has a miserable attitude that amply shines through the phone but pales in comparison to Crystal ** who literally screamed at me on the phone the day of my move when I called to inquire about status of my movers who were now 6 + hrs late for their estimated arrival time. When I asked her about having a manager please return my phone call in the morning she responded, "That is not their job to call you!" PSA: This is a company that supposedly provides customer service. The original "binding" quote from Slick Nick was ~2,500 all inclusive.

When my movers (who were with Hometown Van Lines- completely separate from Purple Heart that I could have booked on my own, come to learn and avoided P.H's $853.56 Broker Fee, which they fraudulently called a deposit) finally arrived 7 hrs late, they didn't have any of the special packing materials (for artwork, etc.) that I was both promised and charged for. Additionally, the movers assessed an addition ~1.5 K, bringing my total from 2.5K to 4K! I had also been told by Nick during our initial phone conversation that I could pay by credit card when the movers picked up. They were indeed happy to take my CC for an additional fee that I would have happily avoided and run to the ATM had I been given any notice.

Fast forward, my items took nearly A MONTH to arrive in Omaha (pickup was August 25, delivery was September 16). During this time, I had multiple conversations with the manager of Hometown Van Lines, Lucas (who actually had possession of my things) and he was equally as unpleasant and lacking in any customer service skills as everyone at Purple Heart. He told me "Omaha isn't exactly a popular location" despite the fact that Nick had assured me a specific trip had been for my things. When I tried to explain to Lucas that I needed my things, he yelled that I (now 4 months pregnant and single) was welcome to come to NY and pick up my things myself, but that no money would be refunded.

My things arrived finally with several squashed boxes, one box full of broken glassware and one box of my clothes missing entirely. Throughout this time I was in regular contact with Purple Heart manager, Nadine **. Nadine was polite and appeared responsive on the phone, assuring me that this was not how they do customer service and encouraged me to file a claim/complaint with their business office promising she would pass on her recommendation that I be compensated for all of the many issues I had. With no explanation the business department denied any partial refund/compensation and suddenly there was "simply nothing" Ms. ** could do.

Do yourself a favor and DO NOT ever use this company! They are a scam! They charged me $853 to simply call Hometown Van Lines (not that I would recommend them either) and book my move with them, which I could have just as easily done on my own had Nick been upfront about their process. A huge loss of money, personal items, and faith in humanity for good business and customer service. I'm disgusted.

When our property was picked up, the workers loading our property, stated that it would be delivered by August 30, 2019. I received a call from Brooklyn Movers on 8/29/19 to confirm we would be at our new home in Colorado for delivery. I said we were there and would be available for delivery. No delivery on 8/30/19. I contacted them on 8/31/19 and they told me they would not deliver for 4 to 14 business days. I contacted Purple Heart Moving and spoke with Shakil. She informed me this was correct. On the paperwork Purple Heart Moving sent us, for the miles between pick up and delivery, the delivery timeline was 3 to 10 business days.

When I talked to Brooklyn Movers again, they said it would be 7 to 21 days. A few days later, I was told 30 business days. No help from anyone. After being a complete pest, our property was delivered 9/25/19. There were damages and breakages, which will not be covered because we packed 90% of the property ourselves. However, they packed up the furniture, misc. items that would not fit in boxes, which included 2 bicycles. Someone from Brooklyn Movers used our bicycles and severely damaged one of them. Both bikes showed signs of being rode and were covered in mud. They are in the repair shop at this time. A claim will be submitted to Brooklyn Movers for the damages. They also dropped a 50" TV and busted it, so we had to replace this item.

I would never recommend Purple Heart Moving, since they use Brooklyn Movers who are very unreliable. I worked in logistics for many years. We would use brokers to move our product. If our product was damaged in transport, we would contact the Broker, who in turn would work with the carrier to recover our losses. Never did I have to work directly with the carrier that the Broker hired. In this case, Purple Heart Moving was the "BROKER" and any claims should be processed through them and they would have to submit a subrogation claim with the carrier.

After reading all the negative comments from so many other customers all I can say is to contact the Federal Motor Carrier Safety Adminstration; FMCSA.dot.gov and submit a claim with them. They will investigate both Purple Heart Moving and Brooklyn Movers to confirm that they are following federal guidelines.

For the money that customers pay to have their property moved, to have the carriers hold your property for an extended time and then deliver it damaged and broken is a crime. In this day and age, there is no reason that your property can not be delivered within 5 to 10 business days. They are making people put their entire lives on hold and they don't care. Do Not Use Purple Heart Moving.

He took a down payment over the phone w/ my credit card of $1615, and said the rest would need to be divided (in cash or money order) between the pickup and delivery drivers. Looking at what had been estimated online I could see that even a 3 bedroom home (10X20 Storage locker size) with an estimated mileage of 917 miles would be $3922.75-$5,106, so this seemed reasonable, even if a little shady w/ a need for cash only, but I accepted. I had $2500+ on hand for the movers on agreed pickup date. They called a few days before to say they would be there between 10-2PM, and that was excellent. Unbeknownst to me the Purple Heart Movers assigned the task to another moving company, and were a liason instead of movers.

The day of the move they didn't show up until 9PM with one guy, who called a friend to give him a hand. The movers were from Brooklyn Movers, not Purple Heart Movers, Sam and Omar were nice guys, but tired, and didn't get done until after 3AM, at which point they tallied the bill and stated the bill would be an additional $3862 (total 7977, which later became a total of $8077, before tip, after they charged me another $100 for having to use an elevator), and would need to be, as stated earlier, in cash upon delivery. They then said I may receive anytime between the 30th and the 13th of September, which seemed unusually long to wait.

After multiple calls, inquiring about delivery, Purple Heart movers group was able to contact Brooklyn Movers and have them give me updates. In all I got a call on 5 different occasions over the course of the month long wait, asking if I was now ready to receive my delivery, which I was as of the 30th of August, and they said, now that I had confirmed availability they would be there within 4-7 days. The first confirmation happened as early as the 1st of September, but they finally came the morning of the 24th, after the driver agreed not to show up at what would have been after 10PM the 24th, when I explained that the condo rules would cause me to be fined for movers arriving after 5PM.

A lone driver showed up at 9AM the 25th, and then a local guy showed up, from Task Rabbit, named LaMarcus, to help with the lifting. The boxes were banged up everywhere, all of them, and three of my pictures were broken, one large painting was completely missing, and two large painted were sliced into. Two floor lamps were broken, and the lamp shade of one was bent up, and the top decorative piece of the lamp shade went missing. My furniture was nicked up, and many of my dishes were broken, including a one of a kind bowl, and a pizza stone. There was a clear lack of care with respect to moving these things, and my clothes came smelling strongly of cigarette odor, where they had always resided in a smoke free building prior to the move.

The bottom line: Purple Heart Movers gave a bid that was half the price it ultimately cost (not including the breakage and lost items). Purple Heart Moving group doesn't actually control the move. It assigns it elsewhere. Brooklyn Movers are responsive when called, but not timely or reliable. The hours of operation seem unorthodox (I've never known movers arrive to begin a task so late in the evening.)

The movers were tired and overworked from the outset, and it became evident through a clear lack of care which caused a reduction in value of many of the possessions moved, due to the dents, scratches, and otherwise mishandling of possessions as they were moved into the boxes, stored, and then placed in their new home. I strongly urge Purple Heart Moving Company & Brooklyn Movers to change their practices.

The movers (I later learned was ASAP with crap reviews) called and wanted to pick up Monday. I agreed. Two guys arrived and 3 others who did all the work. When half my furniture was in the truck, ASAP told me their truck had a leak and they hired local movers to put my stuff in storage which I NEVER wanted. ASAP couldn’t give me a final price and came back later that day and told me I had more than what was quoted – even though I had LESS boxes - they came up with a higher number and increased cubic feet. Each time I spoke to Purple Heart (Josh, Kristin) the cubic feet increased, then ASAP increased it again. The next day I wanted to see my furniture so ASAP gave me the storage gate code and lock code. The drawers were out of the dresser & stacked on top of everything else making it appear that the unit was fuller than it was.

I called Purple Heart and spoke to Mercedes. She’s something special. She talked over me, wouldn’t let me speak, loudly proclaimed she was all about the customer while simultaneously treating me like a piece of crap. She told me to read the contract and NOW my delivery date was 3 to 10 business days. I hung up on her and left Josh a message who never called back.

I found a local mover, told the storage manager I was picking up my furniture, loaded it, and they delivered that Friday morning WHEN I needed it. They charged extra for the emergency move, BUT it was still cheaper than if I stayed with Purple Heart and God knows when I would have gotten my furniture as ASAP apparently left town, probably never had a truck and couldn’t give me a delivery date. I informed Purple Heart they breached their contract. They should rename their company to Black Heart because they have no morals or character, use a name associated with the military, and prey upon people who are already in a stressful situation of moving and making it an experience from hell.

I paid the deposit. I was told that somebody would be contacting me a few weeks before to go over the final inventory list. One week before the move was to occur, I did get contacted via email by Kristin ** to schedule the phone call. She said that she would call on September 21 at 18:00 EST. She actually called at 12:47 EST. I totally get that things happen and sometimes appointments cannot be exactly at the time they were scheduled. I was planning on being available a few hours before and a few hours after that pre-arranged time. I was absolutely NOT available at the time she called.

I called back that day and left a message. I sent an email to the email address that she emailed me from. I figured that it may not be until the next day or two that she gets back to me because it was the weekend. The next day or two passed. I called again and left a message. I sent another email. So, I made 4 attempts to contact and no response. I was trying to be understanding. Here I am, the day before the movers are supposed to come, and two days before my lease expires, and I have not heard from movers or Kristin (the Quality Assurance Manager).

I was willing to give them the benefit of the doubt, but my experience was starting to seem eerily similar to the other bad reviews. I could not risk the moving company not showing up on the day they said they would or in the timeframe they would have arranged. I could not risk my belongings not showing up at the final destination until weeks later. I could see that everything that everybody else was complaining about was happening to me too, so I decided to jump ship early.

I called Purple Heart and told them that I wanted to cancel the move. The woman who answered the phone did not have a voice or attitude for customer service, but that really did not hurt my feelings or make me think any worse of the company. I explained that I had arranged for a move, but that I wanted to cancel it. She asked why. I relayed all of the aforementioned things. She said that the movers call 2-4 days before they arrive. Um, okay. It is ONE day before they are to arrive and I have not heard anything. She repeated the statement a few times throughout the phone call. I gave up on trying to explain that what she is saying should happen actually did NOT happen. Then she said, "All you had to do is email Kristin and she will email you back." Yeah, sure. How many times do I need to email her?

I called twice and left messages on her personal voicemail and emailed her twice. She told me that she had the schedule and the movers were going to pick my stuff up the next day. I told her that was fine, but I wanted to cancel the move. "So you want to forfeit your deposit of $1270.40 when the movers are scheduled to be there tomorrow (at such and such a time)?" Yes! I canceled the move. They can keep the deposit. After how much additional money everybody else has ended up paying, I will gladly forfeit the deposit. I would rather pay a good company 10 times the amount I was quoted from Purple Heart than to give Purple Heart another dollar of my money.

In the end, I'm having to pay for another week of rent and also paid a deposit to a moving company that did not do the move. So, that is money lost. I am GLADLY paying about 4-5 times the quoted price from Purple Heart to a different moving company. People, don't be a fool like me. Just spend a little more on the move. You can't put a price on companies that do what they say they will, are honest, and your own peace of mind.

Original Review: Sept. 19, 2019

A financial resolution has been agreed upon pending their payment to cover and lessen the financial loss to me during my move. I have update their rating to a 3-star per the agreement.

This will be lengthy but please read it in its entirety to save yourself time, money and tremendous heartache. I booked a move from CO to NC explaining that I would be in NC and not able to be present for the pack and load. I was told everything I needed to hear during the initial conversations. From we will walk you through this to consistent updates to personal care and being assured of a highly professional company. Well, NONE of that was true. I was lied to, ignored, patronized and left with no options.

My biggest concerns were they did not follow their own policy which left me without the opportunity to adjust my inventory prior to the arrival of the packers. So the 'estimate' jumped $4,000. I did have more items than the initial inventory but once the packers arrived Purple Heart told me they were out of the equation. This left me in a vulnerable position since I was out of the state and my house was closing the next week. I had no time to secure another moving company once things started to go bad with Purple Heart.

The care of my belongings was worse than neglectful. I left specific instructions on how to handle some antiques but these were ignored and an actual crowbar was used to take apart an antique desk, breaking two pieces that needed to be fabricated to allow the desk to be put back together. Boxes I had packed were all opened and most of the boxes I packed were dumped into large wardrobe boxes. I do mean dumped. No packing paper. Books on top of glass decorations, lawn equipment in with art work to name a few. Some of the boxes weighed over 160#. Leather furniture cut, torn and EVERY piece of furniture was scratched or broken.

Purple Heart uses jobbers and day labor to complete these moves. They used a company that is located near their office in Florida. Not a local moving company. Hired temporary help to load my belongings into Enterprise rental trucks. They put my items out for bid for the transportation to NC. An owner/operator who also worked for Boost Express took the job.

Once picked up I was told the driver was going to Pennsylvania to deliver another load then to me. Weeks later I received a call that the delivery would happen on Monday between 10-11am. I made arrangements to be there at 10, I waited until 3pm for their arrival. The 'team' they were to arrive with was the driver and one person. Taking two days to unload.

**Throughout this process, I NEVER spoke to a manager or supervisor. I made multiple calls and sent emails attempting to speak to someone who could help me. I was told that Kristen ** was the only supervisor that would talk to customers. I was only able to receive emails from her sometimes a day later during critical times of the move.

The truck was able to park 35 feet from my house. The driver said the stairs were too difficult to navigate. Wanted to walk around to the back of the house to deliver the items from downstairs. That is fine EXCEPT then he tried to charge me $580 for extra distance from the truck. Charging me for the walk around distance. When I told him I would not pay since he could park 35 feet away--well within the 50 feet requirement he offered to take $400 in cash. Needless to say, I did not pay that either. The driver also wanted to back down my driveway which has a grade that would have scraped the bottom of the moving truck since it has low clearance. I refused saying the truck would damage my driveway. The driver said yes it would. Then he was mad I would not let him.

I have already paid over $1000 to repair and replace items. The claim process is terrible. Once you submit a claim then they tell you they require box number, boxes, packaging etc to process. Which were mostly thrown away at that point. So, my move went from $10,000 to $14,000. I paid $1,000 to repair and replace items that would not be covered by their claim process. A state's attorney needs to look into their practices. I am notifying every Federal and State agency about their practices. Final word: DO NOT TRUST THEM.

I ultimately had major issues with the moving company due to the estimate being incorrect, this wasn't caught because I never had a quality assurance walk-through. Why? Because the quality assurance department consists of one person who was out of the office. I was told that I could e-mail him and he would respond if available. Don't believe a word that Josh tells you and do yourself a favor and book directly with a van line that owns its own equipment.

There is not the time here to provide all the horrible facts of the move, but let me share some key points: Purple Heart got over $3,000 to basically provide our name to another moving Company (Cheetah). We were not given the name of the mover until they were to showed up to perform the move. The movers did NOT show up on the scheduled day. They kept calling throughout the day moving the arrival time out by 2-3-4 hours until we called it off for the day. We Tried calling Purple Heart's "after hours" line as we finally called off the move for that day at 10 pm, and there was NOBODY there to help. Purple Heart could not or would not make any accommodations or arrangements to get a replacement mover.

The movers finally showed up the second day (12 hours before we had to close on our house) - with a rented "Enterprise Rental Van" (not what we would consider a "moving van". The movers, we learned, came from a Labor Pool that the lead move consultant had hired from Home Depot that morning (neither had ever performed a move before). Concerned with our "contents" - we sought help from Purple Heart who provided NOTHING. When we could finally get a hold of them, they made excuses for the moving company assuring us they were professional and had done hundreds of moves for Purple Heart?

Fast forward and the move continued to deteriorate. We asked Purple Heart if we could add insurance and pay with a credit card, as we were concerned the move would continue to have problems, and we wanted some recourse. We were denied at every turn. Purple Heart said they were "obligated" to tell the third party moving company we wanted to pay by credit card, at which point they threatened to terminate the move (we were now down to just hours before final walk-through and we completely held hostage: with NO help from Purple Heart). We paid cash for that portion of the move and "reviewed" the language of the contact to ensure the movers would uphold the contract on the other end which included the re-assembling of all our furniture.

Once in Southern CA, we had a final installment due, and based on the experience to date, we said we would pay once the job was complete: AGAIN we were threatened by the moving company and were told that would not even open up the truck unless we paid 100% in full. We paid (as the only way to get our stuff, and proceeded to watch them unload and see the damage they had caused - over 65% or our things had some, and in a few cases, major damage). The moving company left the job with only a few items reassembled, because they felt they had already spent too much time (not to mention some things were broken, and missing parts to reassemble?).

Again, we tried working with Purple Heart, only to watch them "wash their hands" of the move. They point back to the "contract" that was between us and the moving company they vetted on our behalf, and turned out to be horrible. (We could not have vetted Cheetah, as they were not revealed to us by PH, until the day of move?)

We tried to work with Purple Heart to get some reimbursement for the horrible experience we had. (And this is were it gets even more interesting.) After weeks of back and forth writing complaint letters and even consulting an attorney, Purple heart offered a 10% reduction in "their" brokerage fee (not the total move) - a ridiculously low offer considering they did not uphold anything they were paid to do: Provide a quality moving experience with professional, experienced movers. We reviewed the offer with an attorney who basically said, you are dealing with a second-rate firm, and you will spend more time fighting this than it is worth, just accept the offer and move on. We accepted the small offer and waited.

Two weeks went by and not a word from Purple Heart. We inquired again, only to learn that PH felt we took too long to accept the offer (1 week; most of which we were out of town and had not seen the offer) and rescinded it? (It was the final classic example of what summed up our experience with Purple Heart: Not a company to be trusted, clearly does not vet the movers they place, unwilling to stand behind their services, and finally not even willing to make good on a gesture made to try and make it right: It is the worst commercial experience we had ever been a part of?)

I share all these details to simply suggest you find a quality "moving company" that will do the work and can provide references that give you comfort in your decision. Purple Heart is NOT a moving company, they are a broker who are only as good as the moving company they stick you with. For the large brokerage fee they retain (and provide little to NO support), I highly recommend you spend the time vetting actual moving companies directly, and use some of that wasted "brokerage" fee to buy additional insurance. I hope my experience will help at least one of you out there avoid the experience we had.

The next morning the moving company they have contracted calls you and tells you approximately what time they will arrive. When their employees show up and you tell them what you have to add they scam you out of a cash tip. A cash tip of $600.00 so you don't have to be inconvenienced to go out on a Sunday to get the cashiers check amended... like they are doing you a favor. The best part after all of this they were scheduled to deliver in Florida on Wednesday but the moving truck breaks down in Georgia in a Walmart parking lot. Now you try to reach Purple Heart and cannot get anyone to call you back letting you know where your belongings are.

Finally, someone from the moving company they contacted let you know that your things have been taken to a warehouse but they cannot give you a date as to when they can delivery your belongings. So, after 10 days of trying to get answers they finally deliver most of your belongings with damage of course. Then you have to constantly reach out to them to try and find out when they can deliver the last of your belongings. Finally, they delivered the balance of what they found 3 weeks later with damage. NEVER USE PURPLE HEART!!! Their CS person wanted me to look at it from their side since they had 600 moves that month... I guess they were overworked just like the rest of except we would have been fired for doing such poor job!!!!

It's been 19 days and I have not received the missing item. I have been calling the main moving company ("Purple heart Moving group" and their local company "Brooklyn Moving INC) for the last 2 weeks to find where my item is at. Nobody seems to care now that they got their money! Also, they ended up adding a lot of hidden charges which was not disclosed when I was getting a quote from this company! Try to avoid working with this company as they don't really care about customers and there is no definition of customer service in this company's culture!

Nick ** is our point of contact on 8/15/19 at PHMG. He did a preliminary phone inventory of our home taking down everything we were to move quoting us a DO NOT EXCEED move rate of $4900. Stating the cubic square feet he figured was on the high end and our move quote of $5500 would decrease once his movers arrive. He asked us for a cash deposit to secure the DO NOT EXCEED rate and move date of 8/23 for pack and 8/24 for move.

On 8/21 I called to verify move; lo and behold; PHMG is NOT NOT NOT a moving company as sold to us. They are a moving broker who sold our move to American Knights moving; a company we had no choice in and would not have decided to move with had the decision been left to us! We asked to cancel the move due to misrepresentation of the company and we were told we would lose our deposit. I called our bank; but because we had PAID CASH; there was nothing they could do to recoup the lost funds.

We called and spoke again with Nick who reassured us everything would be okay, we just needed to speak with Kevin in Quality Assurance. Once I went through my entire home again with Kevin he told me "Your inventory had everything listed, but it has been entered incorrectly. This will take me a little while to correct." Nick then sends us a new and revised quote removing the 1114 Cubic Square feet originally quoted and replacing it with 2362 cubic square feet doubling our quoted amount of $4900 to $11275.02. There is no way we can afford this amount and due to the fact it was changed 3 days before our move PHMG refuses to refund our $1550 deposit stating we didn't cancel our move in the 5 day window allot. We have spoken with Kristin and Mercedes in customer service who have no sympathy or empathy to the situation. It is a well oiled scamming machine. Our quote number is **.

We are devastated by the loss of $1550 and have to search for a reputable mover and move before our close date of Monday the 26th. I am heartbroken that a company would prey on people during one of the most vulnerable times in their lives. Please please please be aware and DO NOT choose this group as movers; they are BROKERS who will steal from you.

I only know that my Peloton bike is in a Kansas City WAREHOUSE (I moved from 2.5 hours away from KC) because the mover told me he left it there by accident. No one at this company has been able to locate it for me or let me know when it will be delivered. Absolutely sketchy and terrible service all around, I would never recommend them to anyone, and I cannot express how much time I have spent trying to get ahold of them to resolve these issues with ZERO answers.

1. We sent an email with all of the items in our ONE bedroom apartment. Some of those items didn’t make it on the list they sent back (of course we assumed they weren’t the kind of items they added).

2. We were first told they’d pick us up on Saturday. Then it changed to Sunday. Then it changed to Sunday night. Then, at around 9pm on Sunday night, the driver said he had a flat tire. We arranged with the new tenants to have them move in later (we were supposed to be out of the apartment at midnight Sunday).

3. They show up on Monday. Pack everything up. Then tell us we have more stuff than they estimated (keep in mind they were already the highest price)...they say they need $1100 more or they wont load the truck. We have a 1 bedroom NYC apartment (read...not even a walk in closet). We were not even supposed to be in the apartment...we were being held hostage with no way to fix the situation. We had to pay.

4. This was July 1st. We told them we wanted to be in our new apartment in Denver by July 17th. They said that was no problem at all.

5. We called about a week before to make sure everything was on schedule. They told us that they weren’t even going to put it on a truck til the 17th. When we complained and said that’s ludicrous, they said we should read our contract closer and that they have 30 days and we have no recourse! At that point, Purple Heart referred us to Fragile Moving, and never spoke with us again. We have yet to actually hear from them, even after the move.

6. We learned, they are a broker. The salesperson who was professional and nice but never speaks to you again after you give a deposit. They’re just the sales people. After that, there’s no more professionalism! And, once they send you off to another company, you are left to deal with them...a company you did not choose! A company you did not google and did not read reviews on!

7. Fragile Moving. That’s the company that we now had to deal with. We called and called and were told over and over again that they weren’t sure when they’d even get our stuff on a truck. Finally, on July 19th (2 days after we moved into an empty apartment), they gave us a delivery window of Wednesday-Friday the following week. We had to buy blankets, towels, air mattress, pillows. Hundreds of dollars spent just so we could eat, sleep, shower.

8. On that following Wednesday we still hadn’t heard anything, so we called again. Now we were told that we had to talk to the driver (we’ll find out later that this is yet another subcontractor, not under the control of Fragile Moving). The driver wouldn’t tell us when he was coming. Fragile Moving called back and said the window was now Friday to Sunday.

9. On Saturday the driver finally talks to us and says he’ll be at our place around 5 or 6. Then later he says could be as late as 9. We say 9 is late, but we’re desperate to get off this air mattress and so it’s fine. He calls at 9 and says it’ll be 10. We say that’s probably too late at an apartment complex and he starts yelling at my husband and tells him we don’t have a choice! The guy was a raging jerk!!! They show up...say we have to pay $525 because the hallway is long. And yes...that too is in the fine print. The estimate only covers 50ft from the truck to the door! No apartment is 50 feet to the truck!!! They know this and they don’t tell you!

10. So, at 11:30 pm, they say if we can’t pay them $525 cash, they will leave our things in the hallway. We can’t get a dolly, we can’t hire help...BECAUSE IT’S ALMOST MIDNIGHT!!!

11. Now, here is where I was going to praise Andy from Fragile Moving. Even though this whole process was infuriating, he maintained his professionalism and was kind. But it appears that he had no control over the third company we were passed to! AND...turns out, Andy just provided professional lip service. When the movers (and it was JUST the driver, Hyme - the people who actually worked were lovely) were holding our things hostage, Andy said it was our problem not his. Then, he stopped answering the phone! As with Purple Heart, we never heard from Andy again!

12. All told, what would have cost us $3900 with another company cost us over $5500 with Purple Heart/Fragile Moving...and that doesn’t include the hundreds of dollars we spent just to eat and sleep without our stuff for almost 2 weeks! And, while Hyme said he would be there to deliver at 9 and it would only take an hour...he showed up at 10 and didn’t leave til after 1am!!! And the $525 "long carry fee" he extorted from us? Went straight to his pocket. He gave none of it to the three nice men who actually did all of the hard work and carrying. In fact, they disclosed to us that they had been hired THAT DAY on Craigslist, for $13/hr!!!

DO NOT USE PURPLE HEART!!! They are nothing short of criminals, and hopefully our complaints to the Better Business Bureau and other actions we intend to take will shut them down before they can harm anyone else.

Customer service has been very unreliable, unhelpful, and disagreeable. I had to call multiple times to find out my pick up, and they finally told me less than 4 business hours before movers were scheduled to arrive. When movers actually arrived several hours after their arrival window, customer service was unapologetic and told me the window was irrelevant. When the claims office was not available to me, they said there was nothing they could do. Purple Heart acts as if they are not responsible for the quality of my move, even though I have paid them thousands more than their initial estimate. I have never written a negative review before, but because all aspects of Purple Heart were so horrible, and because I will need to replace thousands of dollars worth of property, I feel the need to warn others.

The first driver texted me the day before my pickup day, with no name stating that he will be there at 9 am. When he showed up, he could not enter my complex because he brought an 18-wheeler… for a one bed/one bath apartment move. This man tried to charge me $1750 on top of the payment in the contract. He said the fees were for the stairs (which I had mentioned and were already included), different truck that can fit inside the complex, and the cubic feet was more than they expected. He “bargained down” to $900.

He became angry when I called customer service to let them know he was trying to raise the price (which is what you are supposed to do per the contract). Customer service did the correct thing and sent him away, but even after they said he could go he was still texting me about doing it for $800 more. I called Mercedes and she sent two different drivers the next day, and they were professional and efficient. So that was one thing that went right.

They picked up my things on a Sunday and did not tell me when they were delivering it until the day before. It took 8 days for a Pensacola to Tampa Florida move. By this time, I am calling trying to figure out my delivery date every single day, with no one telling me anything exact. I tried calling Mercedes who had helped me previously, and Josh who helped set up the initial contract. Neither spoke to me. I ended up speaking with Samantha, who was informative. I finally got it straightened out with Crystal, and the same driver who picked my things up dropped them off.

When I started opening some of my boxes, I soon realized that some of my items were broken. Coffee mugs, wine glasses and other glassware was broken and little pieces of glass were at the bottom of my boxes. This company has so many people working in it, and each person I spoke with gave me different information. There appears to be zero communication within the company and all the dates and times are “up in the air”. I felt like I was being scammed. They charged what seemed to be a fair price only to extend the move altogether and trying to tack on additional fees. This whole experience was frustrating and unsettling. I will definitely never use this company again, nor will I recommend it to anyone else. I would have felt more comfortable with a moving company that had the same people estimating my things, picking them up and delivering. This contracting business is not worth the stress and aggravation.

There was nothing professional about the movers who showed up. They loaded much of the items I told them to leave behind and they left behind many of the items that were to be moved. They were too lazy to properly take apart the three pieces of furniture they were told needed to be taken apart and put back together at the other end. At the other end they pushed the pieces of furniture together to make it look like it was okay but as soon as I touched it the bed frame fell apart. They ripped my executive desk apart and it will never be usable again. They damaged several pieces of my furniture. The replacement cost of the items damaged is approximately $15,000.

Once they have your items loaded on the truck they go up again on the price (if you want them to move it and not store it for 30 days that is an extra charge). You must pay them in full and sign off that you received everything in good order BEFORE they will even open the truck. Not only did the cost of the move start at around $8,000 and end up at over $14,000 but they damaged or left behind so many of my items that I would have been far better off leaving everything behind and buying all new at the end.

Oasis threatened me if I didn't pay ridiculous upcharges they would throw all my furniture in street. They lost item, broke items, damaged items and dropped off all the furniture without putting it together. We told them to let us know in advance when they would drop off the furniture and we said any day but Sunday because condo wouldn't allow it. Guess what, they showed up on Sunday and threatened to charge us an extra 500.00 if we didn't take delivery. All in all a horrible experience. Learn from my mistake, use someone else.

Pick up and delivery was on time. They sent three professional movers on both ends. Tape back, loaded, unloaded it. Unpacked so quick so nicely without any damage. Is everything all right in one piece. I’m so happy that I took my time to roll this review. Pick up and delivery was on time. They sent three professional movers on both ends. Tape back, loaded, unloaded it. Unpacked so quick so nicely without any damage. Is everything all right in one piece. I’m so happy that I took my time to roll this review. Thank you Purple Heart. You guys the best. I will definitely come and tell my friends, relatives, or coworkers and see you guys next time.

A few days before the movers came, I called quality assurance and added 2 rugs to my inventory. I told them the exact dimensions and they wrote up a new estimate for me - at exactly the same price. Great, perfect. I packed everything myself, and I was ready for the movers to come. I was supposed to receive a call from Purple Heart 1-2 days before the movers came to pick up my items. I never received a call from Purple Heart, so I called the morning of the 11th, only to be told that the movers were on their way and they'd be there in an hour!! Okay, no big deal. I was prepared and already packed.

Then they arrived in an unmarked van with some very ambiguous paperwork. The man who seemed to be in charge of the move was INCREDIBLY rude, sneaky, scammy, and OPENLY RACIST in front of me and my family. While he wrapped and packed my stuff, he went on and on about how we needed to tip him well or else he would charge us extra for random things. When everything was wrapped and loaded, he drew up my estimate at $350 extra! The number seemed random. I asked him why, and he said something about "going over cubic feet." Um, okay. I'd already confirmed my goods, but fine, whatever.

They left, and the next day I received a call from the moving company itself asking for a review of the service. I told them how horrified I was with their employee and his racism and rudeness. I then asked when I should expect my things to arrive. I was told it hadn't even shipped yet, and wouldn't ship till JUNE 17 AT THE EARLIEST!!! After it shipped, it would be 7-21 business days. I was absolutely shocked. That was nothing close to what Purple Heart had promised me.

+ I called Purple Heart AND the moving company multiple times over the course of the next week, and I think that's the only reason I received my items in a (relatively) timely manner. Purple Heart's customer service was as helpful as they could be, although to be honest they couldn't do much. My boyfriend and I slept on an air mattress with minimal belongings, not knowing when we would see our stuff. We were extremely anxious, nervous, frustrated, and angry, assuming the worst. I finally received my stuff on June 24, and after reading all of the reviews online, I got lucky. My drop-off team was really lovely and they did a wonderful job. But everything up until that point was a nightmare.

BOTTOM LINE: If Purple Heart had been honest in the first place about the delivery window and their estimate, I would've been able to work around it! But instead I was bait-and-switched, and I am now extremely unhappy. Purple Heart needs to hire RELIABLE moving companies with employees that are SCREENED, or else be honest with their customers. Lying about time frames and estimates is worse than just laying down the honest bottom line.

The original final quote was $4108.72....No deposit deducted and we had to pay to 'ransom' our belongings. Please do not get snagged into their scheme >>>> THEY ARE OUT TO MAKE AS MUCH MONEY AS THEY CAN AND TO HELL WITH THE CUSTOMER!! The Customer Service person NEVER returned my emails or phone calls with these questions. Do NOT deal with Michael **, Kristin **, or Nate **!!!! They are ALL CROOKS!!!!

After continuing to read the dismal reviews of both Purple Heart and Moving Kings, among other partners, I began to question the decision. I contacted Mike directly and asked to cancel. He again tried to manipulate me into staying and gave me the runaround before finally forwarding me to Kristin ** with customer service. Among the arguments that Mike made was that all of the bad reviews online were “fraudulent” and that they were left by fake accounts who had never contracted them. So let me assure you, when they inevitably try to dismiss my bad review and claim that I was never a client, THAT is fraudulent and dishonest. I saved all correspondence, phone calls (thank you Google Voice), emails, etc.

They convinced me to stay, as I had few other options at this point for my move from SFL to Arizona. Purple Heart stated that I would definitely pay less than what I was quoted ($2,100) and said the quote has built in “extra space” to be “on the safe side”. Mike ** said that I could “literally double the inventory and still not meet the minimum space allocation.” Fast forward to a few days before my move. This time I play phone tag with Michael ** from the “QA” team, trying to speak with him to review my inventory list. I removed AT LEAST 1/3 of the original inventory and switched out a couple things and the quote jumped up to $3,600. Again, Michael (**, this time) reassured me that “there’s absolutely no way” I would pay that much. He reiterated “other Mike”‘s claims that the quote included a buffer. This was patently false.

What they actually do is low-ball you to get you locked in until it’s too late to back out and the guys at your door on moving day are demanding more than ever. I should also note that, unsurprisingly, neither of the Mikes, nor Kristin, could be reached on moving day. When the movers finally showed up (a day late, with no communication or warning), the driver from “Hometown Van Lines,” a company I’d never heard of, pulled up in a rented Enterprise truck, took a .5 second glance at my stuff (from a small 400 sq ft studio apartment) and immediately said that I’d have to pay for HUNDREDS MORE cubic feet of space. I refused. I said that if they put my stuff on the truck and showed me the measurements and it added up, then I’d pay for the extra space, otherwise I refused to accept that “expert estimate.” The guy finally stopped trying to screw with me and conceded that I did not have that much stuff.

I asked “what happened to Moving Kings? I was told before I booked that that’s who would do my move.” The driver said that he had no idea who that was and that Purple Heart sold them the contract. I’m not going to get too far into reviewing Hometown, I’ll save that for my review of them, but I will say that they were the crappy icing on the ** cake that was fed to me by Purple Heart.

Back to a Purple Heart then. They also said that my stuff would not be moved on/off the truck or into a warehouse (it would go straight to my destination on one truck), this was a lie. Said it would take 4-14 business days. Movers got here and said the MINIMUM would be 21 business days. It’s June now and my stuff finally arrived after being driven from Fort Lauderdale to a warehouse in Maryland (???) and then finally being picked up weeks later by ANOTHER, ENTIRELY DIFFERENT moving company that did not have a name (ha!!). Numerous items were destroyed irreparably. Please do not book this company.

I called Purple Heart and they said it is my responsibility to work out with movers. That they were out of the negotiations, also they told me that I could not get my deposit back. So they sent another mover out next day and they wanted an extra $300. We ended up caving and paid the extra, because we were running out of time for the move. They picked up items and we told them we wanted delivery on the following Monday. The movers said should not be a problem. So we drove to Portland and arrived Sunday night and called movers on Monday. They said items were still in California and that the latest arrival would be Thursday. I was furious, what was I paying for with the admin fee? Finally we received the furniture on Wednesday but we had to stay in hotel for 2 extra days. This company offers no services and total rip off.

Purple Heart was unable to be reached (contrary to their claims on their website and voicemail) and we ended up paying over $2K more than we were quoted as the moving companies held us "hostage" by refusing to finish the moves. Trevor ** on the customer service team was a first responsive and sympathetic, but once I showed evidence of the "binding not to exceed" quote from Mike, Purple Heart and Trevor refuses to return our calls and have basically disappeared. DO NOT USE THIS COMPANY. THEY DO NOT CARE ABOUT THEIR CUSTOMERS.

We should have suspected something when the person who called about coming to pick up our items was NOT an employee of Purple Heart. He was someone they contracted with. Also, we were surprised to learn that they pick up more than one household's worth of items and put them on the same truck - and the way they ensure that the items don't get mixed up is by placing a certain-color sticker on each of your items. By the time we were aware of their process, they were already at our house - and yes, NOT in a truck that said Purple Heart; rather, it was a rental.

The mover and his assistant were nice enough, but they did not wrap a single glass item - TV, cabinet, nothing. They just flew through and placed everything in the truck. We didn't know what to expect when our items were ultimately delivered to us. The mover who, as it turns out, is the owner of the particular trucking company they contracted with, required that we pay him in cash - plus Purple Heart had said this as well. That just makes you wonder, too.... but we complied.

Oh, yes, one other thing: When they quote the price, they also add an "approximate" storage fee in case they have to hold onto your items more than 30 days, which happened to be the case with us. The fee quoted by Purple Heart was approximately $145 per month. And yes, we understood that it might vary a bit; however, the mover contacted us around 30 days later and said the price would be AROUND (his exact word!) $250. Of course I screeched that this was ridiculous, and that this was nowhere near the amount we were quoted, and that I was going to call Purple Heart and read them the riot act. He eventually relented and said that he would abide by the quote we were originally given.

So then we were finally ready for our items, so I called the mover, who had asked to be given about "a week's notice." I actually notified him 2 weeks before we wanted our items delivered, and he starts waffling about how more time is needed, as they usually deliver more than one households items at a time. I went into how, not having moved in over 30 years, my husband and I are not familiar with the process - and as far as the coordination on his end, that was his issue, not ours. I then called Purple Heart, which was a total waste of time. The rep I spoke to THEN was rude and unhelpful and reiterated what the mover had said as far as having to provide more than one date for a move, which, until that day, had NEVER been said to us.

I had to call Purple Heart one more time to confirm the final amount that we owed, and the rep - who was nice - said that the manager was the only one that could get that information, but he (or she; can't recall which) had left but would be returning, and she'd make sure they got the message to call me. I never heard from them at all. I ended up confirming with the mover, who had an amount that coincided with what we showed, so we went with that. Our items were delivered, and that process actually went well - except that we ended up with a box that didn't belong to us; so their sticker method is not the most effective. In the future, we will use a moving company that has their own fleet and seems more knowledgeable about the business. We would never use them again, nor would we recommend them at all.

They then sent a 3rd binding estimate for $4350 -- which included $750 extra for the items they added. This is one shady company. I canceled the move immediately. They refused to refund my deposit, saying I was outside the scope of the move (5 business days). I canceled 5 business days. When I told them I was starting a bank discharge, they said they would refund half my deposit. I told them no. I contacted my bank and they issued me a full, temporary credit and we opened a dispute. What a slimy company. I wish I would have read all the other bad reviews before I engaged them.

On this tight timeline I knew there was not much wiggle room. After I put down a deposit (2000) I was assigned a new person to work with at Purple Heart. This person was not as good and was sort of a middle person. At this point I was concerned that the quote I had gotten was too conservative and wanted to up my amount of inventory. I called back and we discussed this and a new quote of 4200 was given (this was just to add 10 boxes). I started to get more concerned as it seemed the price was increasing. I continued with the company and about 5-7 days before the scheduled pick up day I got a call from the quality group to do another walkthrough of items and to adjust my quote.

At this point I took off a few large items (grill and smoker and other misc things) and added a few more smaller items (stroller, toys etc). I hadn't counted my boxes so I was not sure if I had 50 boxes that was originally quoted. The guy seemed concerned that 50 might not be enough but we had shipped a number of items down earlier with my husband and after saying that he felt that 50 was probably a reasonable item. This new quote jumped up from 4200 to $5500! I couldn't believe it. I was really upset with this and expressed my concern that the price had jumped up so much. Especially since I had removed items and only added a few. He consoled me and stated that this was definitely an overestimate and they have a buffer around the cubic feet so that come move time we could expect to be charged about 10% less.

Knowing that I was like okay that would drop it down to a more reasonable amount. I was still concerned but at this point I was less than a week from pickup. Moving day arrives. The movers show up walk through and take an inventory of my items. They tell me it's going to be MORE than what I was originally quoted. This new quote was for $6000 And all this stuff that was promised to me by Purple Heart was not true at all! I was getting charged for them to pack up things, getting charged for them to go up the stairs. The list goes on. I was so upset and furious. But at this point I was already 2000$ in and would just lose all the money if I cancelled since they were already there. I DO NOT recommend using Purple Heart Moving Company. If you need to move use a moving company directly and not a broker like Purple Heart.

Third, they use poor quality movers who seem to be more interested in charging extra for services NOT provided. Their packing, moving, and delivery services are terrible with lots of damage. They do not have any control over these shyster movers leaving the customer to spend excessive amounts of time trying to work with non-responsive customer service personnel. They know they have you over a barrel. Your required 1/3 deposit is lost if you do not complete the move. The movers we got arrived in a rental box truck. The driver spoke enough English to get by but the other worker spoke none. We were promised many things prior to us paying the 1/3 deposit. None of which happened: a guaranteed pick up and delivery schedule, communication from the actual moving company verifying key timelines like pick up days and arrival times, number of crew to accomplish the task of loading a truck, and the big one the cost.

Our move was contracted with Hometown Van Lines LLC of Owings Mills, MD. We received this notification AFTER the cancellation deadline so we could not change our mind. There were many warning signs for this company, none of which we could change or overcome. First warning was that they are a limited liability corporation making it costly to recover damages. Second, there is no street address, just a post office box. The list goes on but with over $2000 on the line we couldn't just walk away. In the end, we feel victimized by both Purple Heart and Hometown Van Lines LLC. We do not have the resources to take legal action. RUN AWAY FROM BOTH OF THESE COMPANIES!!! Save yourself financial loss, personal property damage & loss (theft?), and hours of anguish.

We experienced the receipt of misleading information from Purple Heart Moving Group's salesperson regarding insurance and what we would be able to expect regarding our delivery timeline. We feel Purple Heart Moving Group took advantage of our need for a mover and our inherent desire to trust a company that would bear such a name. Our experience has shown this trust to have been costly, misplaced and undeserving.

We experienced additional egregious and personal affront from having to absorb damages to valuable, personal belongings. The injurious treatment persisted as Purple Heart Moving Group washed their hands off the damages to our personal belongings, and we had to wait over 4 month to see if we would receive any compensation from Fragile Moving for our losses. In the end, we were offered $48.00 to cover the losses of over $2600. Although Purple Heart Moving Group is the company that exposed us to the damages we incurred, it is likely the "small print" of our contract justifies such inaction on their part.

Along the way, there was no commitment to promises made to us regarding the placement of our belongings onto the moving truck, the departure time of the truck for the cross-country journey, and the ability to personally contact the driver of the truck so we would have some semblance of an idea of the timeframe for delivery. At times for us, the lack of communication seemed incredulous. We lived in an unfurnished home for weeks, without any knowledge of when or if we would ever see our belongings again. It is disgraceful and sad that “Purple Heart Moving Group” uses such a name to represent their service.

Purple Heart claims they work with 10 or so reputable companies, FALSE. They are not reputable companies. Most of them are among less reputable but they will contact space for the square footage. In my dealings with them they know the name of the company and where this third party company they have contracted is originated from. Purple Heart moving group states that they have 24 hour customer service, FALSE. Upon several attempts at calling their customer service line if it is after 10pm Eastern Time no one will answer and if you need help from quality assurance you better call before 5pm Eastern Time.

I am a member of a military family. We move often to different locations. Moving so often you know what the inventory of your belongings are and how much square footage or weight establishments. With this in mind I call Purple Heart Moving Group advised them I would be moving form a military base in California to a military base in Kentucky and personal entering government premises have strict regulations. They stated they were experienced in helping military family moves from base to base. I stated the job to be done was a full pack of a 2 bedroom house with one car garage, after the full inventory was given to them over the phone an estimate was established and sent via email.

Purple Heart assurances you that their computer accurately if not over estimates the square footage that you will need. Once you sign the contract they expect a big deposit and assure you that they will assist you with any problems that arise. Purple Heart stated that within the time period of a week of the upcoming move quality assurance will be in contact with you to go over inventory again along with a firm date and time you can expect the movers. If you have any problems or questions don’t hesitate to call their 24 hour customer service line. The date was nearing for the move no phone calls from customer service or quality assurance. I tried calling the customer service number several times with finally an reach someone who stated they have someone call me tomorrow.

After several more phone calls the next day I contacted quality assurance to finalize my move. During the final inventory if you added anything to you inventory you need to pay more deposit as if the thousands of dollars you already gave them wasn’t enough. This junction Purple Heart contracts a cut rate company to moving your belongings. I was called and emailed that movers would be at my house on 31 of October from 8 to 10 for a full pack and move. That date and time came and went I call again several more times before receiving an answer to where the movers location was. After several hour I was assured that the mover would be at my house November 1 no later than 10 am. Again that time came and went no movers and several more phone calls stating they are only a half an hour away.

At 1:30 in the afternoon the visitors Center Officer call stating that the moving company had arrived. I proceeded to the visitor center to escort the mover to my house. After waiting at the visitor center for half an hour the Officer informed me that two out of the three movers sent had criminal backgrounds that wouldn’t let them access the base. In fact one of the movers had an active arrest warrant. Finally escorted the one mover to my residence who was driving a Budget Rental Truck. Once the mover was at the residence he stated that he was not made aware of many factors, such as stairs, disabling furniture, basically that this was full pack job and their was only one of him. They had already driven five hours and couldn’t get more help and that it’s was going to cost an extra $5 thousand above the estimated cost.

Again several phone calls but since it was after 5 o’clock Florida time no one was able to help until the next day. Between the phone calls I asked the one mover if he had planned to drive this truck all the way to Kentucky. He stated no he would unload it in a warehouse in Los Angeles then when a truck became available would reload it with other stuff to the destination. This fact was never advise by Purple Heart that this would or could take place. Needless to say my belongings did not get a full pack I paid for or get loaded on any vehicle that day. The next day quality assurance contacted me stating that it would take a couple of days to have movers at the residence but that would be to late because when had orders to clear post before then. WHAT A MESS.

There was only one individual to pick up my items, so I had to assist with carrying heavy furniture to the mover’s truck. Purple Heart is a moving broker. Purple Heart hires moving companies to do the move. Liability for lost or damaged items is with the movers hired by Purple Heart. The customer’s contract with Purple Heart states that Purple Heart does not have liability for lost or damaged items.

The mover hired by Purple Heart lost one item and damaged a few others. As reported on a local Colorado news station, the mover is under investigation for theft of customers’ property. The domain for the mover’s website has expired. I am not confident I will be able to receive compensation for the lost and damaged items and late fees.

Purple Heart has a weak C+ rating from the Better Business Bureau. There are 30 negative reviews on the BBB site within the last year or so. There are also dozens of formal complaints on the BBB site. It’s not clear whether Purple Heart resolved these complaints to the customers’ satisfaction. According to the BBB site, Purple Heart has only been in business one year.

Details: Purple Heart gave me a 3 day window for pick-up. They said I would be contacted 24-48 hours before pick-up. I was not contacted until one hour before pick-up. I had to help move some of the heavier furniture including the mattress, because the mover had only one individual (the driver of the truck) to do the pick-up. Purple Heart advertises delivery within 4-14 days of my first available delivery date. The first delivery date provided to me was 13 business days after pick-up, but the delivery was not made on that date.

On the 21st business day after pick up, I was told by email that the delivery “should be within the next few days.” That delivery window was missed as well. The third delivery date provided to me was 27 business days after my first available delivery date. That delivery date was missed. Finally, the delivery was made 33 business days after my first available delivery date. I was not notified in advance of any of the delivery dates that the delivery would not be coming. I was given the contact information of the driver making the delivery. When I contacted him to confirm the third delivery date, he did not respond to me until the morning on which the delivery was made, which was 8 days after the third delivery date.

Originally I had arranged for a second delivery of a smaller number of items to my father’s house. That delivery was made 42 business days after my first available delivery date. 3 days prior to that delivery I was contacted by the driver saying the delivery would be made in a few hours, but the driver did not show up, did not contact me, and did not respond to my calls. Purple Heart told me I would be contacted within 24 hours of each delivery date. In both cases I was not contacted until the morning the delivery was made.

There was one missing items and 2 damaged items on the first delivery. There may be missing items as some of the boxes came to me opened. I may not be able to remember everything that was moved, as these items belonged to my deceased brother and I packed them very quickly without taking a comprehensive inventory. Purple Heart claimed that I would be compensated for each day the delivery date exceeded 30 business days after the first available delivery date. It was reported on a local news show that the mover is under investigation for theft and damaged items. The mover’s website domain has expired. So I am not confident that I will be compensated for the lost and damaged items, and the late fees. On no fewer than 4 occasions, when I contacted Purple Heart, they could not provide me updated information, promised a callback and did not call me back.

The movers were rude, they could not explain how they calculated cubic feet but they had our belongings on the truck so we had to sign. I urge everyone to go to the Federal Mover Carrier Safety Anministration website (fmcsa.gov) to learn how to protect yourself from moving fraud. They list the red flags to spot rogue movers. If we had done that we would have never used Purple Heart Moving Group.

These guys were very fast, careful and respectful! They handled everything professionally and I was very happy that in the end, they secured all my delicate items and that was my main worry because I have gone through some awful experiences in my previous moves so I didn't want to experience that again. On the delivery date, they arrived with all my items and everything was in a perfect condition. I recommend this company!

They did not inform us that they didn't have enough boxes until halfway through our move and Purple Heart Moving Group stopped answering our calls at 9 PM. They offered to refund half of our deposit under the condition that we do not tell others about our bad experience with them. Essentially they are holding our refund, despite admitting that they are in the wrong, until we remove all bad reviews and lie about the service we received. As a disabled veteran, I am severely stressed by the situation and the company only continues to give me the runaround claiming that they don't have to uphold the contract because they fired the guy who sent the contract for "making a mistake".

Once Purple Heart was advanced their money, they washed their hands of anything and I was told to go after the trucking company, which was a one truck operation owned by 2 brothers who weren't worth the truck they were driving. Once they arrived at the end site, they extorted an additional $6600 claiming that our furniture took more room than quoted, even though they left 1/2 a storage unit full behind. Go with the National companies as this company will not help you once they are paid and the companies they broker to are sketchy and unethical.

I requested for a quote for a planned move scheduled for 9/29/18. I informed him that I am moving my stuff from a 10x25 storage space from California to another storage facility of the same size in Texas. He initially quoted me for $9979.51. Right there & then I told him that I can’t afford that amount & decided to back out. Nick insisted on trying to work it out & talk to his boss. Not long after placing me on hold, he comes back to me with a BINDING QUOTE $5551.34. Ignorant & naive as I am, I thought I was getting a better deal when he said that if I issued an e-check that I would get $100 knocked off the quote. I immediately signed up & paid them $1551.34.

After I issued the e-check guided by Nick himself, that’s when I got bagged in the con. I received a call from their Kristin from customer service & was told that they sent me an email about additional information & that I am to deal w/ customer service from this point on. I was busy working that night till Sunday night that I didn’t get to review the emails till Monday. When I did Monday that’s when the horror set in because they sent me a totally different BINDING QUOTE than what I signed up for. The quote was now $6959.07.

I immediately called them to cancel the move & I DESPERATELY BEGGED, CRIED, PLEADED that they return my money since I was within their 3 business days to cancel & a day outside of the 5 days window from the desired pick-up date. But they claimed that I don’t qualify to be refunded because they claimed that I’m within the supposed window 9/28-9/29 that they say I agreed to. The condition I gave them about the 9/28 was if they don’t have availability on 9/29 but I expressed to them that my desired date is 9/29.

I’ve went back & forth w/ Purple Heart the next few days. Micheal & Nick promised that they’ll call back but they never do. It was only during these series of phone calls that I found out that they are a BROKER & NOT A TRANSPORT COMPANY. When I decided to push through because it’s now clear that I won’t get my money back, I then asked them the name of the company that they planned to contract for my move. Makena, Supervisor, told me it’s w/ Transunion Van Lines. Looked up the review & it was disgusting. I tried calling Transunion & NOBODY ANSWERS. Left a voicemail & waited half the day & NOBODY returned my call. That terrified me. I can’t even get to anybody in that company now, how much more when they have my stuff.

This time, I made a decision to finally demand a refund from Purple Heart for which I was told (their favorite scapegoat department to excuse for delay), THE BILLING DEPARTMENT, would only agree to refund me $450. Then, Makena via email tells me that the only way for me to get that money is if I sign a NON-DISCLOSURE AGREEMENT. That’s when I finally confirmed that they’re a SCAM company. A company that gives customer a quote despite no actual booking confirmations in writing sent to a customer DOES NOT HAVE A RIGHT TO BE PAID $1551.34. Only companies, who are scared of getting exposed for what they really are, extort people of their money in exchange for their silence.

I hope this review will stir victims in this forum to file a class lawsuit (hopefully aided by consumer advocate groups) against this unscrupulous company & prevent them from preying against innocent hardworking people. I hope people in the BBB, DOT, SEC conduct an investigation on PURPLE HEART & companies like them and hopefully shut them down because nobody deserves to be scammed out of their hard earned money. THEY ARE A DANGER TO SOCIETY & their practices should not be overlooked & tolerated.

24 hours before the move the truck called and gave me a timeframe of between 9 AM and 12 PM. That didn’t happen. The truck showed up close to 2 PM, almost 2 hours LATE from their original timeframe. “Twenty more minutes” they kept saying, and that went on for about an hour and a half. I even called Purple Heart’s office and they said there was nothing they could do. The movers disassembled my antique table incorrectly and it is now broken. After they packed everything up, my final cost was HUNDREDS OF DOLLARS MORE than what was originally estimated.

But that’s not all folks, we’re just getting started. A week later I get a call from the moving truck, saying that they can either drop my items off earlier than what I was stated as my earliest move-in date (I was still working in Washington at this time which is why I couldn’t have it delivered earlier, I would literally not be there at the time the moving truck arrived if it was early), or the other option was “Ma’am I have no idea when we can deliver your items if not early, it could be 30 days or more.” Terrific. I was on the phone for hours trying to find someone to receive my items so that I didn’t have to wait another month to see my stuff and could actually have a bed to sleep on when I moved to Colorado.

When I finally found someone that was willing to receive my items, I asked the driver what their ETA was for arriving in Denver so I could have my friend ready to meet them. The driver told me the only option would be to deliver the items at 1 AM!!! One in the MORNING! Are you serious? What professional company thinks that’s even remotely ok? I emailed and called Purple Heart to tell them of this experience and NO RESPONSE. If I had to sum up this whole experience in one word, it would be YIKES. So, for the sake of your sanity, I urge you to please FIND A DIFFERENT MOVING COMPANY.

Unfortunately, I can attest to the fact that my furniture arrived damaged beyond repair and when I contacted Purple Heart they forwarded my email to American Knights and I never heard from them again. Do yourself a favor and conduct research and go directly through the moving company. What I learned is that because they take the broker's fee off the top of the moving company's cut the only companies that will work for such a small amount of money are the ones that are poorly rated.

Now let me share my furniture delivery story. On June 13, 2018, American Knights Moving Company picked up my furniture in Beachwood, OH to transport it to Charlotte, NC. When they arrived at my home the movers documented the condition and pieces that were being moved. My furniture was in excellent conditions. The triple dresser was brand new still wrapped in the original delivery packing wrap. When my furniture arrived in Charlotte, NC the first thing we noticed was that the moving truck was packed beyond capacity. They stated that we paid for a certain amount of space on the moving truck and when we saw the conditions of not just our furniture on this truck but the fact that the movers had to take other customers' furniture off of the truck and put it on the street to get our furniture that was jammed on top of other furniture.

We noticed right away that the dresser had a large scrape because the natural color wood on a Cherrywood dresser was exposed. Then we noticed the (4) nightstands were in the same condition, the Cherrywood base was scratched and nicked along with our television stand. The driver apologized and stated that he was sorry but that the company put too much furniture on the truck and this is why it was damaged beyond repair. That they had to jam more furniture than is allowed on the truck. Basically, they shouldn’t have accepted our move because they were already overcommitted.

Needless to say, I shared that this is unacceptable and he said that I should contact the company because the furniture that was damaged is new and nice but that it was nothing he could do for me. We noticed when we opened our boxes that all of our plates, bowls and several perishables were broken in pieces so we had to throw them out. We paid a total of $2,976.00 for this move and their fee is $941.20.

Their business practices, poor service and communication combined with unconscionable contract terms adversely impacts the [financial and emotional] health and welfare of members of the Armed Forces. THE SALES PITCH: they will tell you everything you want to hear that makes you comfortable with allowing them to move your home. They will tell you that moves can be fast as 6-8 days but they have to follow DOT rules and that it can take up to 30 days. During this pitch they don’t even know who the transporter is. They are misleading people. When I asked about moving from Bay Area, California to Florida they offered assurances that they will do their best to get it moved quickly and within DOT driving time for drivers. You can almost count on your household goods arriving 30 plus days. Ask about the late fees for delivery after 30 days. AND be sure to note that the 30 day clock starts on the day you tell them you can receive delivery.

Oasis Moving arrived and packed our home 23 June 2018. He asked me when I would be available to receive the delivery. I told them 28 June. So, by contract the 30 days started 28 June AND the 30 days DOES NOT include weekends. What you need to tell them is the day they load out your home is the day you can accept delivery so the 30 day clock starts immediately. I will get into OASIS Moving later another poor performance. CONTRACT: Find a company that can ship door to door. THEY ARE A BROKER THAT TAKES THEIR REFERRAL FEE AND LEAVE YOU HANGING. As a properly licensed interstate moving coordinator/shipper agent/broker, Purple Heart Moving Group is not a motor carrier and will not transport an individual customer/shipper’s household goods but will organize and arrange for the transportation of household goods.

Customer shall indemnify and hold harmless Purple Heart Moving Group and its shareholders, directors, officers, employees, agents and affiliates from and against any and all actions, claims, suits, liabilities, proceedings, penalties, fines, costs, and expenses (including all reasonable attorneys’ fees) relating directly or indirectly from any breach of this agreement by customer.

They will by contract bind you to filing claims only in Florida which contradicts contract law whereby the Plaintiff can file in the state where damaged are incurred which could be the state where the load out occurred. It keeps their legal fees low by keeping it local to them. "It is agreed by the parties as mandatory that this agreement shall be governed by the internal laws of the state of Florida without regard to the principles of conflicts of law." They bind you to negligible liquidated damages for late delivery. $30 a day! That’s it. After a 45 days of waiting they will give you $30 bucks. Tells me that they must consistently pay late fees so by contract they keep the fee low SO THERE IS NO INCENTIVE TO ENSURE PROMPT DELIVERY!

"If at anytime Purple Heart Moving Group gives a guarantee delivery date and the company is unable to deliver to date for unforeseen reason, the customer will be reimbursed $30.00 per day until items are delivered. The customer agrees and understands that we are not a carrier and are not liable for things in transit. Once the contract is signed by the assigned carrier, all reimbursements further than the daily allowance of $30.00 from Purple Heart Moving Group will be pursued by the customer to the carrier. All lawsuits, reviews, and DOT complaints must be filed against the carrier as Purple Heart Moving Group are not held responsible from the time of pick-up."

PAYMENT. Purple Heart will accept credit cards but by contract you can only pay by case or money order. They want to ensure the transporters are not employees of Purple Heart. The movers who show up have direction. AND they will not unload the truck until you pay. THEY WILL TRY TO RUSH DELIVERY WHERE YOU CAN’T CHECK ITEMS OFF AND LOSE TRACK OF ITEM ACCOUNTABILITY. We ended up missing items as the truck had other household goods.

"Upon booking, up to 60% deposit plus the binding estimate fee is required to be paid by credit card (Visa, Mastercard, Discover), check by phone, ach, or wire transfer. If at anytime there is a revision made to your estimate that requires an additional payment Purple Heart Moving Group will accept only a check-by-phone or ach payment from the bank of the customers choice. Upon pickup carrier, will collect up to 50% of the remaining balance. Payment will be due in the form of cash, certified check, or cashier’s check. The remaining balance must be paid in full upon delivery by cash or post office money order. If at anytime a credit card is authorized for pick up or delivery please be aware that a 3%-10% charge may occur for processing."

QUALITY ASSURANCE: FACT, there is no quality assurance. They will call you to go over number of items to give you an accurate cost but they will call you early on in your move so you may not have an accurate box count. Once you sign the contract there is no quality assurance follow up calls. They got your money and household goods.

STORAGE: OASIS Moving Company from Las Vegas. AVOID! As a broker, they will not have a 55 foot trailer that loads your household items for door to door delivery. Instead, they will bring 26 footer or smaller trucks to ferry to a warehouse that is NOT climate controlled. We have many items damaged from HEAT. Two laundry baskets were basically melted together. Our items might as well have been stored in the Nevada desert. The storage time was from 30 June to 1 Sept. They improperly stacked items causing damage to furnitures, boxes were crushed, dining table chairs were broken. Absolutely no oversight by Purple Heart on quality control over the movers they contract.

INVENTORY SHEETS: IMPORTANT. They don’t log down the item or box to the number. We also found a second set of numbers of the items. REBUTTAL: They will try to respond to negative reviews and show empathy. DON’T BUY INTO ANY OF THAT. Cross reference with BBB, Yelp and sites like this and your due diligence should tell you to avoid Purple Heart Moving Group.

In perspective I could have hired a horse and Buggy to go 1000 miles quicker. This was a great job by One Ways dispatcher Brayn **, Ramon **, Branch Manager and Paul ** Warehouse assistant. If you go online and look at the reviews of One Way you can immediately tell Purple Heart run by Lilya ** does not care about your move. When I called Purple Heart about One Way's negative reviews and why they selected them their answer was, "They are our best and biggest mover." Run everyone! The reason I choose Purple Heart was I am a proud veteran and Salesman Nate told me they do so much work with the Purple Heart organization. My suggestion to you change your name to No Heart because that is what you showed me when you chose ** company One Way. He should change his company name to No Way {Remember they were slower getting the move completed than a Horse and Buggy}.

Now that the move is complete I have been dealing with Allison at One Way who is in charge of lost bags. I wrote to Allison a few times and she never answered me. When I asked why she was ignoring my emails she wrote a sarcastic comment that she was on vacation. When I asked who was looking for my belongings when she was on vacation she never answered. Not only did they lose a bag they gave me an extra box that belongs to someone else. I told everyone I talked to about the extra box and to date no response.

If you're reading this it seems to be a top part of a bureau may be a mirror, I have told the company for over a week I have this box but they don’t care which leads me to believe they aren’t trying too hard to find my lost bag (Reply to my review I will get you your box back because they don’t care). Mr. ** should be so proud!! I guess you have no pride in your business. From what I understand you also own a storage business at the same address. I feel sorry for those customers if you can’t even keep a moving order together and deliver everything you took from my house.

Here’s the kicker: When my boxes arrived, they look like they went through Afghanistan. I purchased over $300.00 worth of boxes from U-Haul for my move. U-Haul boxes all say on them good for 4 moves and ten years of storage. These boxes were in such bad shape I couldn’t give them away. We had about 10 or 12 items broke, and furniture which they wrapped scratched. The company says since we packed them they’re not responsible. Just want you to know I Thank God we packed them if they would have who knows what would have happened. My wife was OCD about how we packed the boxes with over 700 feet of Bubble Wrap purchased. U-Haul needs to revamp their wording except if Mr. ** company touches the boxes or if Purple Heart Moving Group brokers the deal.

Lastly when I notified Purple Heart they would say I’ll call the carrier and nothing was ever done. Somebody explain to me why you need a broker, and what did they do for their exorbitant administration fee?

Both companies charge a large administration fee for their services and for that I got delivery in 32 days to go 1000 miles, a lost luggage, broken items, scratched furniture, ignored by both companies when I ask them a question and U-Haul boxes and my own plastic containers broken and damaged. They say it’s my fault because I packed the boxes. I didn’t know I had to Bubble wrap the outside of the boxes.

I am writing this review so No Veteran ever uses Purple Heart like I did because of their name. Not sure if MS Lilya ** ever served in the military. Now after I post this review they will do what they always do hide in the corner and say call me. I think if there is any pride at all with these two companies Lilya and Oleksil should call me. Remember I called both of you during this move and you didn’t care then now that you got your money I know you definitely don’t care. I apologize for this short review I just don’t have time to go over all the other negative issues.

We weren’t told they it wouldn’t be worth their time to cross the country if they didn’t have other loads to pick up and deliver in the same area or that if wanted it a guaranteed delivery date that it’d cost closer to $10,000-$12,000. We started out with a $3,000 quote and were told it was such a good deal because we booked so far in advance. Before even loading all of our stuff, that cost jumped to over $5,000. Extra charges for stairs. We had more boxes than initially estimated, initially 20 small, 20 medium.

We used 34 medium boxes and 4 large boxes, this doubled the price and required an extra deposit. They used a small team that arrived at 4pm and worked until 1:30am to load a small truck to take to a larger truck that would be packed with additional loads as well as our own. Who knows what kind of things our stuff may be exposed to. Or how damaged it will be after being handled so many times by people who obviously care less. It would’ve been less expensive to refurnish our new place, and much more comfortable than sitting on lawn chairs, sleeping on air mattresses and eating off paper plates as we wait, still, for our belongings. And the best part, they insure $.60 on the pound, not the actual worth of the contents. This has been an awful, stressful experience and it still is not over. I’m expecting the worst, because that’s how they’ve treated us.

I knew I was in trouble as soon as I saw the truck pull into our driveway. It was a Penske truck with what looked to be 3 college age guys. First thing, I needed to take one of the guys to Home Depot in order to get packing supplies like boxes and tape. I thought it weird that they wouldn't come prepared with these items, but alright. They started packing. They packed literally everything in sight. I scurried around the house as they packed to communicate which items didn't need to be packed (They still ended up packing items that we told them not to). Hours go by and they finally have everything in the truck. Then one of the guys comes to me and tells me that they used more space then estimated within the truck. Instead of $5600, the actual price would now be $9600. Oh and also, he threw in how good it is when customers provide tips to their movers (wink wink).

I was blown away and very angry. I felt cheated, but given that I was on a very short timeframe on when I needed to move and all our things were already on the truck. I agreed and paid the price in full. I even included a tip. So our stuff was packed, and I headed to our new destination with my family. We got our house at the destination on 06/28/2018. We received notice from both Purple Heart and their carrier company that our goods would be delivered to our new house on 07/08/2018. 07/08/2018 came and went but no delivery. Weeks went by... After many angry and exhausting phone calls with their customer service, where they promised to compensate us for every day late if they delivery took over 30 business days.

Finally our things were delivered on 08/17/2018. That is 35 business days after getting their initial delivery date on 06/28/2018. Now when the delivery guys show up, it's again in a Penske truck and this time there is just 2 guys to do the unpacking. First thing they did is charge me again (even though I supposedly paid in full previously) $1300 for the delivery to the residence with a smaller truck than what was used to transport the goods. This now brings the total price to $10,900, nearly double of the original estimate of $5,600.

Upon unpacking we found several broken items and furniture. In fact, I would even say that nearly everything was damaged in some way aside from 2 TV's which were wrapped in multiple blankets and boxed pretty well. There were furniture items brought that we told the packers to leave out of the truck. There was one piece of furniture totally missing. The furniture that was damaged was left in our garage. After the delivery we have tried to reach out to Purple Heart Moving Group to file a claim for the damages to our goods. They gave us an email address supposedly to the carrier service. They say that all claims are the responsibility of the carrier. The compensation for the late delivery, that is up to the carrier too. I ask for contact information for the carrier, they can't share direct contact information. All they claim to be able to do is give the email address. I have sent an email to file the claim. I have not received any kind of response.

So to anyone looking for a moving service, stay far away from Purple Heart. They are terrible. They provide no real service. They pass your move out to any moving carrier they can find legitimate or not. Their customer service will just tell you anything to get you off the phone. It is a crime for this company to even exist.

The movers were quite sympathetic and professionals. At a time, I desired to assist, but they laughed and said not to be worried about anything at all. They organized our stuff in one place in less than 2.5 hours just before they started loading them inside the truck. They had enough packing containers and wraps and so everything was so easy and fast. They loaded all our stuff in the truck within an hour or so which looked amazing because they ended up saving us more time than anticipated. Within two days, our items arrived and it was a late night so the loading employees relaxed till the morning hours before they began unloading the items. The team assisted us and placed each and every object exactly where it needs to be. By 9 o'clock in the morning, they completed their task and departed. We got an awesome encounter with this group and how if only we would get them on our subsequent transfers. They're truly an incredible team!

We trusted Purple Heart to engage a reputable moving company and they failed. I would not trust them. I would look for another company or you could find yourself with broken and missing items with no one willing to replace or make you whole. We were understanding and patient, giving the moving company and Purple Heart time to financially make us whole for the items damaged and missing. We were moved in May and have not received our missing items and have not received replacement costs for our damaged pieces.

I called Purple Heart Moving Customer Service on 16 August to cancel my move, and Bridget **, a Customer Service Representative, said since I was outside of the 72-hour window, my deposit was not refundable. I noted, and subsequently sent her, the email exchanges with Mr. ** about the refund. She said she would send the matter to her supervisor. I called Mr. ** on 17 August, and he said that the deposit was refundable, but AFTER 12 months had passed. I went back and forth with him that he never stipulated a 12-month wait. I said if he had said that to me back on 01 August, I would have canceled my move at that point.

He transferred me to Customer Service, and Ms. ** answered. She said her supervisor said the deposit was not refundable, no matter what Mr. ** told me. I told her that Mr. ** had now told me another version of when I would get a refund (in 12 months time), and that I now had three (3) different stories about a refund. I said this was shady business practices and unprofessional. Ms. ** would not transfer me to anyone above her. When I asked to speak with someone in her Legal Department, she said they did not have a Legal Department, and no one in either the company's executive management or her chain of command would talk with a customer with an issue like mine.

When I told her I was in Federal law enforcement and was considering having one of my colleagues from our Division there come by the office to get a better explanation, she put me on hold. She came back and said the Accounting Department would offer me a 50% refund of my deposit. I said so Purple Heart Moving can tell me, in writing, that I could get a refund, then proceed to tell me two additional/different answers, and their lack of candor was going to cost me nearly $800. I said that seemed very unfair. I told her to issue the refund and that I would be contacting the Better Business Bureau. I also said I now believed all of the negative reviews of the company posted online.

Then moving day came. We were met by 3 movers of a third party company whose name I did not receive prior to moving day. My husband and I were then told that our estimate was seriously low and our cost needed to double! We were told that our 2 BEDROOM APARTMENT was going to cost nearly $10,000 to move from California to Texas! We were pushed hard to sign a brand new contract with the third party company right away. I had been told by Michael and Purple Heart that if the estimate were to change on moving day that it would go through Purple Heart company. This did not occur. The third party company forcibly shoved papers at us to sign, were hesitant for us to read the documents in full or call Purple Heart.

When I tried to call Michael he was nowhere to be found and Quality Assurance gave us no solutions or apologies merely saying we had to agree to the higher estimate or we had to cancel the move. We canceled immediately. They refused to reimburse our deposit, they never reached out to us again for any sort of reconciliation, apology or feedback. They made what was supposed to be an exciting day into an absolute nightmare as my husband and I scrambled for new solutions to get our move completed. The entire bait and switch fiasco and lack of customer care felt incredibly shady and I would NEVER recommend this company to anyone or use them again.

RELIABILITY: this comes any takes NO responsibility. Any problem is not the responsibility of the person you are talking to. Want to know the pick up date? That’s the actual moving company's job, or someone else’s department. “We will get that information and call you back.” They NEVER call back. You will be left in the dark and frustrated the entire move. VALUE: they charge you over $1300 for a move of 2100 Miles. This is their cut. The actual move cost $8000. They took 15% to set up the worst movers ever and were nothing but a headache the entire time. OVERALL: this company is irresponsible, ineffective, and trading on its military affiliation in the most dishonorable way. Avoid at ALL costs.

Long story short, the movers arrived after missing a couple of dates and they say that what I have is much more than a they were contracted to move. Since I had already sold the house and the closing was two days away, I had to get my belongings out. The ending cost was over $4500.00. When this happened, I went through MONTHS trying to get Purple Heart to do something about the disparity in the quote and the cost. They offered me $200.00. I told them that I was insulted and they said that they could go as high as $300.00. By that time I had written many more reviews on other sites. I finally said that I was tired of fighting them and would take the money. They said they would send a check as soon as I took down all of the reviews and state that the dispute was amicably resolved. I refused to take down the reviews. They kept their money.

I say all of that to say this. I got a call earlier today from Purple Heart that sounded like the campaign that the IRS had a few years back stating that they were under new management and that all of the nasty people I had dealt with before had been terminated and they were trying to settle all of the old disputes. (Sounds like a "kinder, gentler approach".) When I asked how they wished to settle the dispute, they said that the offer they made still stands, $300.00. I couldn't help but laugh out loud.

She then said that of course that would have the same requirements that I remove the reviews from the websites where I had posted before and that the dispute had been settled to my satisfaction. When I said that in order to settle the dispute to my satisfaction, they would have to pay me the difference between the quote and the cost, she said that was out of the question. I told her that taking down the reviews was also out of the question. So much for new management and customer service.

Here is my warning to o those who are looking for a moving company. First of all these folks are brokers and they contract out to the absolute dregs of the moving industry. They are liars and cheats and once they have your money, you are on your own. They have called me a liar, screamed at me over the phone, hung up on me and refused to take my calls or return them. If there is a hell for companies, there is a special place there for Purple Heart. DO NOT HIRE THIS COMPANY. THEY HAVE NO ETHICS.

Original Review: My initial call to this company was answered by Nate. We were in the process of selling our home in Colorado and had a short turnaround time. I talked to Nate prior to the recording of the call and explained the details of my move. I told him that I had about 75 to 100 boxes and two sets of outdoor table and chairs with about 6 or 8 small end tables and a few other items but no large bedroom or living room furniture. His response was that by what I had told him, I had a "mini move" and the cost including pickup, driving to my new home and delivery, along with up to 30 days of free storage was only $1992.00. I was really pleased as this was about $2000 less than other quotes I had received.

When I asked if this was accurate, he said that he locked in the price and that was one of the benefits of doing business that specialized in taking care of this nation's veterans. I told him that I was a disabled veteran and I appreciated that this company was dedicated to assisting veterans. He then informed me that we would begin the finalization of the order by recording the call for future verification. When the recording started, he verified name, address and the fact that this would be a "mini move". The cost would be $1992 for the pickup, drive to my new home and delivery with up to 30 days free storage. He never mentioned the number of boxes or the other items I had told him would be part of the move.

When he asked me to verify the "facts" of the move, I agreed thinking the mini move was what I had described prior to the recording. Silly me. He then asked for the preferred pickup date. We agreed that there would be a window beginning the day before and ending the day after my preferred pickup date and I would receive a call 5 to 7 days in advance to let me know when the movers would be there. I gave him the required initial payment and agreed to pay half the balance at pickup and the other half upon delivery. From that point forward, it became a series of nightmares.

I received a call from the "QA" department to confirm the details of the move. Again my move was referred to as a "mini move" with no mention of the details mentioned in my initial unrecorded conversation with Nate. When I had not heard from anyone two days prior to my move, I called Purple Heart and tried to get an estimated time for the movers to arrive. I was told that they were on the way and would be at my house in 30 minutes. Needless to say, this was not what I expected and certainly not what was promised. I told the rep that I was not completely packed as I had not received any call from them and I would have to move the pick up to the following day.

After quite a series of negotiations, they agreed to schedule the pickup for the following day. When the movers arrived, things began to get really nightmarish. They informed me that I had much more than a mini move and they would have to recalculate the charges. The end result was that the cost of the move would not be $1992, but over $4500!!! Quite a shock. I have attempted to get resolution for the past two months to no avail. For the first month, I could not get a return call. I began to call on a daily basis and became such a pain that someone finally called me. It did no good, because the bottom line answer after two months of calls, emails and more calls, was "the recording confirms that you agreed to a mini move and this was much larger". You are liable for the additional charges. OF COURSE I AGREED. THAT IS WHAT I WAS TOLD!

So much for taking care of veterans. If you are a veteran or even if you are not, and you are looking for a company to arrange your move, do NOT use Purple Heart Moving Group. Do yourself a favor and use another company. I truly cannot believe that this company, while professing to care of and cater to veterans, could be so callous and uncaring. If I could give a rating lower than one star, I would do it.

3 weeks later my belongings arrived but Neville was rude and unwilling to work with me in regards to the inconvenience I’ve endured with the delay in my belongings. From pick up to delivery, I was without my belongings for over a month. When “attempting” customer service, he called me by the wrong name, was unhelpful and threatened to keep my belongings if the driver was not paid in full. Then he hung up on me and called the driver to tell him to LEAVE with my belongings. It is unacceptable that these companies you work with, Purple Heart. Remember, their rude service also reflects on you. I will never recommend you as a moving service nor Neville and Son Trucking.

Our pickup was scheduled for a Friday so he assured us that delivery could be done on Sunday. Mr. ** was nice and friendly and with his assurances he convinced us to book with Purple Heart, who contracted Door2Door. The pick up date arrived and Door2Door arrived about three hours later than their confirmed pickup time. We needed to vacate the apartment that day and we were facing a 9 hour drive. When they arrived, we were anxious and trying to get things done as quickly as we could. As soon as the movers got to our apartment, the driver Anthony glanced around the apartment and told us that the items were much more than what he was told and that it would take more space than what was originally estimated.

Anthony did this without even counting the inventory list against the items inside the apartment. In fact, the day before the pick up we reviewed and updated the inventory with Michael ** and even paid extra for items that were added last minute. As if that weren’t enough, Anthony said he was going to charge us for elevator use, tape used to secure packing blankets, and for steps walked to the moving truck. Each of these items were included in the estimate from Purple Heart, and Anthony only agreed not to charge us after we showed him the contract. Concerned with the new charges, we called Purple Heart incessantly but they would not answer the phone or return our calls.

Anthony presented a different contract than Purple Heart AFTER our items were loaded onto the truck. Not only were we time constricted with the urgency of the move but Anthony also reminded us that if we canceled the move we would lose our deposit. Anthony told us that the price was higher than the estimate but at least we would get it in two days, because the truck they were loading our things into was headed south to Georgia tomorrow (Saturday 6/23). We later found out the truck was never intended to head south on Saturday, in fact, Anthony and the movers took our things directly to a storage unit close to our apartment and the truck continued north. By the time all the new charges were brought to our attention they had already loaded the truck and the driver measured, completely subjectively, that our things occupied 800 cubic feet, instead of the originally estimated 500, which resulted in a $1700 surcharge.

But wait there’s more, before leaving with our things Anthony said “tips aren’t included in this payment, and if you take care of us we remember take care of you”. This shocked us but we then felt pressured to give them more because they already had everything packed in the moving truck. Our furniture never arrived on Sunday as was verbally promised. Ultimately we did not receive our things for 19 days. We did not prepare to be without our belongings for that long, so we slept on the floor, went without even basic cooking utensils, and had only a few days worth of clothes. Lies and lies since day one, everything that Michael promised us through phone conversations and texts was an absolute lie, as was what Anthony told us at pick up.

These 19 days were a nightmare. Purple Heart blocked our phone calls, Michael ** disappeared and we had to call from other phone numbers in order to get somebody to answer our calls. The Door2Door moving company that Purple Heart contracted answered the phone days later and when they did their only response was that the moving business is like this and they could not give us dates for delivery.

Finally, Mercedes, from Purple Heart got interested with our case and contacted Juan from Door2door moving solutions and this person was the one that made it possible for our things to get on the road, after 19 days. Upon delivery the unloading movers mentioned our stuff took up about 500 cubic feet of space in the truck, and he personally showed us how the cubic feet were measured. The mover that unpacked our items also had many negative comments about Anthony, some included that Anthony was not trustworthy and always increased the cost of a move by a significant amount. Thoroughly disgusted with the values of this company.

I've asked the carrier for a refund, they flatly refused to even consider. I asked Purple Heart for a partial refund, they offered me $300 in exchange for signing an NDA, meaning no reviews. I flatly refused. There are so many ways of taking advantage of someone during a cross-country move, both our carrier and Purple Heart know they have an advantage and use it. I do not recommend them. I should add, that unlike others, I did get my belongings within the federally required time, which I am appreciative of.

Since we were moving from NYS to Texas, we agreed to an exorbitant inflated amount. I suffer from multiple sclerosis and couldn't move our "underestimated item". Lie# 2 - We were told that because of the amount of items we had in the two households, we would have our own truck. Our items were put on a larger truck with 9 smaller moves. Lie#3 - our move would take 7-12 days. Our move took 14 days, which was then modified to up to 21 days.

When the movers started, the first thing they did was to put a big gash in my very expensive wood door, which the mover said was already there, after initially telling us they hit the door but that was a joke. My wife and I expected every part of the house. My wife even followed the inspector into the attic, the crawl space and into the roof as he inspected the house. So we knew our door had no damage. After moving the last boxes and other items into our garage, we signed to say our move was completed.

As we started going through boxes and looking at our items, our happiness turned to horror. Our 6.5 feet tall lamp was missing, the trifold mirror from our bedroom set was broken. Dining room chairs were completely destroyed, as well as more than 40 glasses, and several other items were missing. In the over three decades my wife and I have been together, we've moved a few times. However, this move and company was the worst ever. We packed our items properly with cushions and still the amount of damage was staggering. While we are still trying to get our claim filed, I have no confidence that Moving Dudes will do the right thing regarding us. As a matter of fact, the customer service number isn't a valid number.

I did all of my due diligence, trying to get the firm we chose. I even cancelled another company because of a history of lower ratings up to 2 months before our move. To say I'm unhappy with both Purple Heart and Moving Dudes is an understatement. BE VERY WARY OF FOUR STAR REVIEWS, THEY MEAN NOTHING.

The truck driver, while leaving ran into my brick structure mailbox. I sent those pictures to Purple Heart and American Knights Moving and Storage INC. NO RESPONSE FROM PURPLE HEART. Same emails were sent to American Knight. The first offer (American Knights Moving and Storage INC) they gave me for $150. I told them that I could not accept it as I would call for an estimate. I sent the estimate of $780. They offered me $300. I have told them that it was not a negotiation issue. STILL WAITING FOR THE RESPONSE FROM AMERICAN KNIGHT. It is turning into a NIGHTMARE.

Before signing the contract with PURPLE HEART, I checked about 0-21 days delivery period. Josh's (from PURPLE HEART) response was that these days are just to cover for unforeseen circumstances, like an accident, traffic jams etc. and that there was no reason company to hold stuff for longer period. Here we are, they picked up my stuff on 6/25/18 and it hasn't yet left the Houston. It is supposed to come to PA. When I check with American Knight and Purple Heart, NO RESPONSE FROM PURPLE HEART but American Knight is telling me - "we are working on this, but it requires a meticulous planning process, and we appreciate your patience during this time." Wow...what a planning department that was supposed to deliver the material on or after 7/1 in PA and my stuff is still sitting in Houston.

Updated on 07/09/2018: Here are the facts: My stuff picked up in TX on 6/25 for delivery on or after 7/1 in PA. I contracted with Purple Heart and who shows up - American Knights Moving and Storage. Still the company - neither Purple Heart or American Knights can give a date of shipping my stuff to me. Before getting into the contract with Purple Heart, I asked Purple Heart - why is there 0-21 days window - the reply from salesman (Josh **) was that it was just for precaution due to accidents, jam, etc... STILL NO END IN SIGHT FOR MY MISERY AS NO ONE CAN GIVE ME A DATE FOR SHIPPING AND ARRIVAL OF MY STUFF.

Original Review: Steer clear of this company. The salespeople will promise service that cannot be delivered. Your quote will be about half of what it will eventually cost. They broker the service and are powerless when the actual mover sends incompetent and unprofessional. The movers are leaving us in an empty new house for anywhere from 5 to 25 days without furniture. Promises are made and not made. Customer service is swamped with complaints and where I sit right now, I don’t know When I will see my furniture again. This may sound extreme, but the only description I have for the service I have received is abominable. Please avoid this company. And also avoid Fragile Movers - the company to whom Purple Heart brokered my job.

After agreeing to everything they finally sent a Penske truck on 5/15/2018 to pick up my stuffs. There were two guys. They said they are from Capital One Vanline and Purple Heart has assigned them for this moving. They said the quoted price is wrong and increased the moving charge by another $700. Whereas in the quoted price I had clearly mentioned all the stuffs they were supposed to pick up. I left my sofa/couch behind thinking that will ease my pocket (still the total price was $2850). Finally I signed agreement papers, paid check and then they picked my boxes (which includes tv, dining table set, musical instrument, bike, all my apparels, documents, and many other valuable stuffs).

As per Purple Heart they were supposed to deliver in two weeks time. I called customer service. They said to wait as they are trying to get in touch with the carrier and they will let me know as soon as they get any update. So far I have been waiting for more than 5 weeks with no real update from Purple Heart. Whenever I call they give me the same status without any clue of where my things are. I’m not sure if they are all stolen, lost or damaged!

After moving to a completely new place... living as visitor in my own house creates lot of inconvenience. This kind of service is not at all acceptable. They don’t seem to have any tracking mechanism or care for their customers. Most of time their customer care dept don’t lift my phone, put my call on hold forever, and if picked give me the same status as they are trying to reach out to carrier. Even the carrier contact details shared by Purple Heart is not responding nor they have a office where we can trace them to find the status. I never imagined that I would be in this situation. I shouldn’t have believed them and should have considered other negative reviews. Somebody please help me if they were in same situation or if they used the same carrier. I’d be grateful if anyone could help and provide suggestions.