Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
ConsumerAffairs has collected 527 reviews and 1,285 ratings.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,308,422 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Oct. 6, 2009
Reviewed Oct. 5, 2009
Reviewed Oct. 5, 2009
Reviewed Oct. 2, 2009
Reviewed Sept. 30, 2009
Reviewed Sept. 29, 2009
Reviewed Sept. 27, 2009
Reviewed Sept. 23, 2009
Reviewed Sept. 17, 2009
Reviewed Sept. 15, 2009
Reviewed Sept. 15, 2009
Reviewed Sept. 14, 2009
Reviewed Sept. 11, 2009
Reviewed Sept. 5, 2009
My filter for the sink just sprayed water all over my newly baked items on the counter as well as on me! I have never had a filter go apart like that! I was so frustrated I could have screamed! What happened to the company's quality control systems? Pur should send back a refund, or better yet, a replacement with a guarantee!
Reviewed Sept. 4, 2009
Like many others I've read about, after 2 months of purchasing the faucet mounted water purifier, the housing develops a crack and starts to leak. Then, it gradually just falls apart.
Reviewed Sept. 4, 2009
I bought a Pur water filter faucet attachment. It now leaks and the pieces that attach to the faucet are popping apart. I have gone to their website but all you can do is order things on it. There is no contact info or anything. I should have gone with Brita, I guess.
Reviewed Sept. 3, 2009
I loved the Pur Water 3-stage system. It was ideal for me. However, this is the 2nd one I have purchased due to faulty housing. I thought it was a defective product the first go around. Now, it's happened again within one year. I even went to their website and tried to send an e-mail. Their website does not even work. I'm not happy about this at all. And as I have read, several people have had the same experience. So now what do we do? I will never purchase a Pur product again. I'm an extremely dissatisfied consumer.
Reviewed Aug. 30, 2009
Pur faucet mounted water filter housing developed hair line cracks and leaks. This is only 3 months old, one filter usage and now it’s useless. It would be different if this was an inexpensive product but it is not, and the replacement filters are also high, $18.00 per filter.
Reviewed Aug. 29, 2009
My Pur water filter (kitchen sink, stage 3 type) cracked near the indicator window. Why? I'm looking for answers.
Reviewed Aug. 26, 2009
I had no idea that there were so many problems with this filter. I just thought it was mine, and that I should get a new one. It was leaking right away, and spraying water all over. I even tried to super glue the metal casing twice to avoid another cost of $40. I wish I would've checked into it more and saved myself the headache!
Reviewed Aug. 24, 2009
On Aug. 03 '09, I purchased Pur faucet mount 3-stage FM9400. That filter only worked three weeks. It had no water flow, just barely a trickle. The marker was not even half used, so I had to buy a new filter. I have used Pur filters a long time. This is the first filter that hasn't worked. If you could send a coupon to cover the cost of my next filter, I would greatly appreciate that.
Reviewed Aug. 24, 2009
Like so many others I saw on your web page, the housing started developing hairline cracks after only a couple of months. It's completely unusable as it now springs leaks. I didn't even make it through the use of the first filter.
Reviewed Aug. 19, 2009
I thought it was a fluke when my new system started leaking within 3 months of purchase. I understand I will have to replace the filter, but the housing? I became completely soaked when water started to squirt from several cracks in the housing at one time. What the heck is going on? Consequences: I will have to purchase an entire faucet system, again. Probably will lose the use of filter I just put in 2 weeks ago. (3 stage) Wet clothes and kitchen floor.
Reviewed Aug. 18, 2009
After installation, the product worked well for 2 months and then it started leaking from the unit. I thought the filter may be stopped up, so I replaced it. It still leaks and got so bad I just removed it completely. I did not get $30 worth of use from it. I would not recommend it to anyone.
Reviewed Aug. 13, 2009
Same problem as previously reported. Leaking started within two months after installing and had nothing to do with the washer or seal. It was in the casing as has already been stated. Finally, I started to remove it from my faucet, and it broke in half where the leak had been occurring. Note that the light showing the filter's usage never worked right from the very start. It would flash a dim green once in a while, then quit altogether. It started the leaking problem shortly after. Whatever design problem caused the leak may have also caused the light problem, possibly water started leaking inside when used the very first time.
Reviewed Aug. 5, 2009
I have to agree with everyone complaining about the PUR filters leaking. Sorry to say, I did not save my box. I have always bought PUR in the past because P&G has nice $5 coupons, but the last two have sprung leaks from the casing for no apparent reason. You might ask why I bought another one after the first one leaked - I thought it was just a fluke. So I'm off to purchase a new filter and it won't be a PUR this time.
Reviewed Aug. 5, 2009
My daughter and I both purchased PUR faucet-mounted water filters for our homes. Within one month the top of both of these things cracked and started leaking. My PUR faucet-mounted water filter is still in my kitchen cabinet. My daughter bought a cheaper type and has had no problems. My daughter and I lost a total of around $80.00. It may not be much, but I wonder how many of these defective filters have been sold.
Reviewed Aug. 1, 2009
Pur faucet mounted water filter: The first unit started seriously leaking around the casing about a year after I bought it. P&G replaced it with a second unit, which again started leaking after 26 months. Neither leak was the result of washers failing, but rather, they're invisible leaks somewhere in the plastic assembly. P&G sent a coupon good for $10 off. I won't buy another one, as they have failure built in to them. The P&G person said they should last 5 years. The problems are the poor construction and undependable quality. I recommend that no one buy this line of water filter.
Reviewed July 31, 2009
I have gone through 3 Pur flavored water purifier mounts. I have spent over $150 and I was about to buy another one. I just simply cannot afford or waste any more money on this product. I should have called to complain a long time ago. My water purifier within 1 month and one of them within 2 weeks and one lasted 3 months. Anyways, they start leaking and squirting water all over the place. I never expected this from Pur Company! I still have the box to my last one so I am going to do whatever I can to get my money back! It completely made our water pressure low, aggravating!
Reviewed July 31, 2009
I have also had a problem with the faucet mount filter attachment. I have gone through 4 faucet mounts in the past year. They all have leaked from the either the little window which tells you when to replace the filter or from the faucet attachment itself. Water just starts squirting from other places as well. I have tried the different styles and all have leaked. When I first started buying Pur years ago, I did not have a problem like this. I expected to maybe have replaced one after a couple of years but this has gotten crazy. I should have been wise enough to start saving the boxes after the 2nd replacement, but I didn’t.
Reviewed July 18, 2009
The last Pur filter produced a soapy-like foam on top of the water. At first, I thought there was soap left in the glass, so I washed the glass a number of times and compared the water from the tap with that coming from the Pur filter. Over and over again, the water from the filter was foamy. And yes, I would let the water run for 5 seconds before filling the glass, though the filter should never produce foam. To be fair, this is the first time this has happened. However, what had we been drinking before the foam became apparent? What was the foam? It definitely came from the filter. If one filter does this out of 10, then is the filtration system really safe? Can it be trusted? I don't think so. I'm going back to bottled water.
Reviewed July 6, 2009
As so many others have reported, our Pur plastic faucet attachment leaks and squirts all over the place, even after only a couple of weeks of use. This has happened the last few times we bought the Pur Filter System. It's time to try another brand.
Reviewed July 2, 2009
I found a need to replace the filter more often than stated on the box, approximately, every 2 months. Then the plastic window that indicated when filter replacement was needed cracked. Also, the faucet connection started spraying water. I only had the filter for 4 months. I had bought several replacement filters and now I have filters that I won't use because I won't be buying another. Unfortunately, I already threw away the box and receipt and cannot contact the company to receive a replacement.
Reviewed July 2, 2009
I just wanted to let everyone that is complaining about the Pur Water system know that if you keep the box information when you purchase the product, they will replace your system free. I had a system that went bad and called the 1-800 number on the bottom of the box (which has a five year warranty) and gave them the information they asked for and received a coupon for another unit free. They do have great customer service. I did not wait on the phone for assistance more than 2 minutes. They do back the products they sell. I agree they might need to make some changes to make the product better, but not many companies are this easy to work with and get full replacement, if anything at all.
Reviewed June 23, 2009
I have gone through 4 of the Pur Water Filter Systems and I have taken 3 of them back. They all have started leaking in the same spot and pouring out water from all over. Wal-Mart refuses to replace it even though it has been the same problem every time. I am very unhappy with them. There has been no physical damage, it’s just that I have spent a lot of money on this system and have a whole pack of replacement filters which Wal-Mart will not let me return.
Reviewed June 16, 2009
My white tilt up water filter started leaking, similar to so many complaints on the web. I called the P&G phone number and they offered to provide a replacement. I informed them that I had actually already purchased a Pur replacement, so they offered to send a coupon for free replacement filters. I was very satisfied with Pur's handling of the situation.
Reviewed June 8, 2009
I have gone through 5 or 6 of these water filters the past 18 months or so. I am finally at my wits end after the latest one started spewing water everywhere after only 3 weeks. I have been just taking them back to the stores I have bought them from for an exchange, but no longer. Yesterday, I replaced it with a filter from Instapure, which I hope is a better product. At least the water seems to taste better than the water out of the PUR filter. While at the store, I was tempted to write on the PUR display a warning to others to not buy them! I am beginning to think that PUR uses water soluble glue in the assembly of their filters. First, the chrome trim comes off the outlet end, then water will spray out the sides. This time around after just 3 weeks, the aerator shot out of the faucet all together. I am about to call PUR and tell them where they can shove this filter unit. I only wish I had Googled these filters before buying the first one!
Reviewed May 19, 2009
Reviewed May 17, 2009
Reviewed May 17, 2009
Reviewed May 16, 2009
Reviewed May 8, 2009
Reviewed April 16, 2009
Two Pur sink-mounted water filters cracked, one in the back which spurted all over my curtains and the other cracked in the front by the window that shows filter life. They also have both been leaking around the faucet causing a huge waste of water.
Reviewed March 30, 2009
Reviewed March 27, 2009
Reviewed March 21, 2009
Reviewed March 21, 2009
Reviewed March 19, 2009
Reviewed March 8, 2009
Reviewed Feb. 28, 2009
Reviewed Feb. 26, 2009
Reviewed Feb. 26, 2009
Reviewed Feb. 15, 2009
Reviewed Feb. 13, 2009
Reviewed Feb. 11, 2009
Reviewed Feb. 8, 2009
Reviewed Jan. 24, 2009
Pur Faucet filters leak around the replacement indicator. I have not had one yet that has lasted more than 2 months. I echo everything being said here. I sent them an email with no response. I'm about to return #3 today.
Reviewed Jan. 18, 2009
I had about 5 plastic PUR units - all of which leaked beyond being usable after about 8 months. I thought perhaps the stainless steel unit would last a long time - so I got one of these. It is about 6 months old and water leaks from every joint rendering it useless. I see several videos on YouTube that show other stainless units leaking as well and mine is worse than any of them. PUR water filters should issue refunds and do a recall on these filters. As I see, they do not respond to those faithful folks that purchased more than one of their units - I'm now 'stuck' with an unusable product; they have lost a customer.
I will never buy anything with the PUR brand again. Vote with your money, folks and boycott PUR products. I am sorry for anyone like me that is now stuck with this lemon line. PUR makes attractive lemons!
Reviewed Jan. 4, 2009
I have purchased four Pur water filters now and each one has ended up leaking around the seam within 8 to 12 months. It is a useless product that they advertise as being a great product. The design has an obvious major problem that is not being addressed. This company needs to fix this problem and stop wasting people's money on a piece of junk.
Reviewed Dec. 29, 2008
Reviewed Dec. 26, 2008
Reviewed Dec. 24, 2008
Reviewed Dec. 15, 2008
Reviewed Nov. 28, 2008
Reviewed Nov. 12, 2008
Reviewed Oct. 22, 2008
I recently purchased a new Pur 3 stage vertical water filtration system at Walmart to replace a Pur 3 stage horizontal system that we had for about two years that started leaking badly and was falling apart. So we are just on our first filter and a couple of nights ago, I notice it is leaking out of the little display window at the top of it. So I figure maybe it is time to change the filter and I did, but it is still leaking. So we are getting unfiltered water running in our glass right along with the filtered water. So I went to their website to complain about it and ask them to send me a new one, and I filled out an online survey, and then I read a statement written by them telling me about how much I mattered to them as a customer, and I would be hearing back from them right away. Well, it's going on three days tomorrow and I have yet to hear any reply from them and they have both of my email addresses, my home phone#, and my cell phone#. Now I am mad at them and I want this made right!
Reviewed Oct. 22, 2008
Bought the Pur water filter system for the faucet and used it for about less than six months. The water pressure build up caused my faucet to leak from the handle pull and at the neck. After the repairs were made to the faucet, water filtration system started to develop leaks at the nozzle and at the turn dial. These are leaks that spray sideways instead down at the sink. This product quality is very poor and would NOT recommend this to anyone.
Reviewed Oct. 9, 2008
We have used the Pur water system for our home for years. The last 3 we have bought have leaked so much where that we nearly get a shower every time we use it. We are throwing this one away and we will try another kind. WHAT HAPPENED TO YOUR PRODUCT?
Reviewed Sept. 8, 2008
I have a Pur water filter that has turned into a shower at my kitchen sink. I turn the filter on and I am showered with cold water. I have had the unit for about a year. The shower aspect has gotten worse in the last few days. Six months ago the light went out so I do not know when to change the filter. I tried to contact the company by phone, but there was no one to answer my call during their regular business hours.
Reviewed Aug. 23, 2008
I installed a PUR faucet mounted water filter. Within three weeks it was leaking from a crack accross the upper part of the filter. This seems to be a regular problem with these filters
Reviewed Aug. 16, 2008
I may just eat the cost of the new filter I still have (not to mention the 2 almost new filters that were in the leaky filter units) and try some other brand. It's really too bad the filters don't have a longer life as the water that the filters deliver is so very much better than untreated tap water. Oh well, it's off to the filter store to try the next brand. Water all around the sink and around 80 dollars worth of unusable filters and refills.
Reviewed Aug. 10, 2008
I have been using Pur 3 stage faucet mounted water filters for almost two years now. I have tried the silver, black and chrome models. ALL (and I repeat ALL) have developed cracks and leaks at various places (the faucet mount; the swivel mount; the current one has three pinhole leaks that squirt out from under the peep hole in various directions). I have yet to have one housing last more than one and a half filter lives.
I've tried less expensive models (don't like the taste of the water) so I guess I'm going to bite the bullet and buy a more expensive system. Shoddy product, but the price is attractive and the water tastes very good.It seems to me they should be able to improve on the housing defects.
Reviewed July 17, 2008
During my next visit I installed it, using the front cover from her filter's housing since it had a working indicator light. Less than two weeks later, my unit began to leak from the bottom side of the attachment ring. This was mentioned to my Daughter during a telephone conversation, and she replied that her unit began leaking as well, and had been removed. I believe there must be a defect in the design of the faucet mounting mechanism on these filter systems. What else could explain the same identical failure of three units? The only consequeces were aggravation, inconvenience, and a waste of money.
Reviewed June 28, 2008
Pitcher filtration does not do anything. Zero water pitcher removes everything. Ran water through Pur Filter, tested it and reading was 164 sames as unfiltered water. Ran water through Zero Water Filtration pitcher system and reading was 000.
Contacted PUR (Proctor & Gamble) twice and received no satisfaction. I am out nearly $100.00
Reviewed March 24, 2008
Pure Flow Water Filters installed a home purification system on December 7, 2007. On January 8, 2008 a water leak was detected by our water company. Over 100,000 gallons of water had leaked and was standing in our crawl space under our house and had been doing so since the initial installation. The company admits responsibility due to improper installation but does not want to pay for the damages, nor to remove the system and cancel billing. Now we are being harrassed by the credit company that finances the system. We need help.
There is also foundation cracks due to water intrusion and mold was found. Our homeowners insurance has helped and now they are going to go after Pure Flow also. Consumers need to be aware of this company operating without liability insurance. We have also contacted the Arkansas Attorney General's office and a complaint has been filed and there is an investigation going on.
Our home was on the market when the flood occured. Due to the mold count and report and the foundation cracks our home is now worth much less. Why do we have to suffer because this company chose to not renew their liability insurance? Our life savings is in the equity of this home and now we may lose everything we have. Does that sound fair?
Reviewed March 23, 2008
I emailed P&G because we had bought a faucet mounted water filter a few months ago and it had started leaking. I explained to them the location of the leak and also told them I no longer have, the receipt, box, or manual (this contained product id number). The only info I could offer was the model and that I had owned it for a few months. They emailed me the very next day and told me to expect a package within the next few weeks. I assumed they were sending a replacement part. I received my package today (only took a week) and to my surprise they sent a coupon to purchase any Pur faucet mounted water filter for free. I give them a thumbs up for service.
They have excellent service this is in no way a complaint.
Reviewed Feb. 3, 2008
I purchased a faucet mounted Pur Water Filtration System ModelFM-944/ FM-9500. After only 2 months, the unit stopped working. No water would come out at all. The red filter light wasn't on, but I disconnected it anyhow until I could get a replacement. (Now from what I read I am glad I did to prevent it from bursting.) When I did replace the filter and try to put it back on the faucet, it wouldn't tighten enough to not leak, after the third try the unit now sprays water all over and the thin filter gasket is bent inside. I know I am a novice to plumbing but this one is a no brainer. It shouldn't be this difficult to attach properly. I think with what I have read I am changing products.
No damage other than the investment in a filter system that only lasted two months.
Reviewed Jan. 5, 2008
Simply put, I've had 3 in a row and they've all cracked at the same point (the wavy threading wheel that fastens the device to the faucet head). And within a very short period of time when I went to change the filter. It didn"t seem to matter if I left the opening cap to the filter loose or not.
I had to dispose of the units. I still have more Pur filters, but I think I am ready to move on to a more sturdy unit, maybe a different brand.
Reviewed Jan. 26, 2007
I don't own a PUR faucet filter but was looking in to information about them online & was disgusted & appalled to read that your filters claim to leave a healthy amount of fluoride in the water supposedly to maintain strong teeth which by the way is one of the biggest hoaxes prepepuated by our government. Fluoride is probably one of the MOST harmful toxic chemicals that we can ingest in to our bodies causing a whole host of diseases & illnesses. You should be ashamed of yourselves promoting a company & products that cause illness & disease.
If you don't believe me about the dangers of fluoride then read the book, Fluoride:The Aging Factor by John Yiamouyannis, Ph.D
Reviewed Dec. 1, 2006
I have a Sears Whirlpool refrigerator with a PUR water filter. My catch basin under the dispenser shows this white residue when water drops fall and dry. I duplicated the drops by using tap water but there was no residue after they dried.
I tried to find a web site for the company called PUR so I could ask them what the residue was and if it was normal. I was not able to locate one.
I am wondering what is this residue and is it harmful to my family?
Reviewed Oct. 9, 2006
Our system has leaked for 2 months. In spite of the request to call PUR first, waiting on the phone for 30 minutes did not result in an answer to the call.
Economic is have to buy another system. Consequences are psychological---much frustration and inconvenience.
Reviewed Sept. 13, 2006
I purchased a pur water filter and developed a leak.I emailed the company, they sent me a new one now this one leaks. This was all in a 14 month's. I am totally unhappy. Also there are no children living at home and we don't entertain a lot
Reviewed March 25, 2005
We purchased a Pur water Filter Model #FM 4700L in February 2003. The unit worked well until March, 24, 2005, when the plastic housing split about 3/8 inch behind the threaded lip of the filter housing. When my wife turned on the water switch, the housing burst, soaking my wife, the ceiling, walls, cookbooks on an open shelf, windows and everything else that was within the area. Fortunately, the entire housing did not split which would have made the filter itself a flying projectile due to the pressure and would have injured anyone it struck. The housing itself split from the base of the water switch clear around the unit to about 1 1/2 inches from the opposite side of the water switch. This is a poor design.
The filter monitor had begun to show red, indicating the filter was going to need replacement in the near future, but it was still allowing water to flow at a normal rate.The company 800 number advises they are closed until Monday, March 28, 2005, so I am unable to contact them at this time. Please be aware of this design problem.
Fortunately, there was no damage other than excess water all over everything in the kitchen and my wife being soaked with water.
Reviewed June 3, 2003
Had bought 4 different water filters and 3 had the seals brake and leak and the last one at the adapter part that conects to the faucet mount. Mod. # FM-3000 / FM-3550.
Reviewed May 28, 2003
While I was getting water from the pur water filter, it exploded in my face and water went everywhere!!! It scared the living daylights out of me. It split right down the sides and around the front of the filter.
There wasn't any damage, per say, but the plastic housing is totally distroyed. How soon can you send me a new one? We really like the product and would like to get it replaced, asap.
Reviewed April 20, 2003
I to purchased and installed a PUR faucet-mounted water filter for my kitchen faucet. It worked fine for a short time. After it started leaking severely, I bought another one. Now, this one is leaking real bad. The stream sprays all over the sink instead of the compact stream that exited before. I think the design of the PUR filter housing is faulty and should be replaced.
My filters are being wasted as well.
Pur owes me a Housing and two filters.
Reviewed Jan. 13, 2002
I purchased and installed a PUR faucet-mounted water filter for my kitchen faucet. In order to install it, I had to remove the aerator at the end of the faucet. Now, when The water exits from the faucet the stream sprays all over the sink instead of the compact stream that exited before the changeover.I think the design of the PUR aerator is faulty and should be replaced.
No particular damage, except frustation when trying to us the faucet as before. There should be a simple fix on the part of the company.
Pur Water Filters Company Information
- Company Name:
- Pur Water Filters
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.