Pur Water Filters Reviews

For the amount of money spent, there shouldn't be this many complaints. Haven't had it for two months. Leaks a little from day one, got progressively worse. Doesn't just leak, but sprays now. Appears to be the threaded section of the adapter. Even a little teflon tape doesn't help. This is the newer chrome model, sold at Sam's with four cartridges and four adapters of various sized for different faucets. Not even through the first cartridge and thought, hmm, wonder if others are having the same problem. Yep, appears to be a design flaw. Taking it back to Sam's. The old white unit lasted 6 years before needing replaces. Never leaked on the same exact faucet.

I have to agree with the customer stating that something has changed in the filters. I, too, have been using these filters for years in my large, in fridge dispenser. I may now get a week... if I'm lucky out of these filters. I kept thinking something drastically changed with my water. Now after reading some other experiences, I believe it is the filters. That's too bad. I really like this water dispenser.

CAVEAT EMPTOR!!! TO EVERYONE... HEED THE ADVICE IN REVIEWS! The majority of the reviews were negative. I didn't take heed and bought the product. What a waste of money. It was easy to install, but that's it. I bought the filter Nov. 25, 2013, installed it a few days later, was away most of December. Here it is Jan. 16, 2014 and it drips water… no stream. I contacted the company, the rep was blase and advised me to purchase another filter… after less than 30 days of use… YOU GOTTA BE KIDDING!

About 6 or 7 months ago, I bought the new Pur water system which comes with 4 plastic adaptors (A,B,C,D is how their labeled) and I've gone through numerous A adapters. The connection between the adaptor and the water system will leak and spray water out. I've contacted PUR several times, they were always very nice and sympathetic, because that's the only way to get new adaptors. I go through the A adaptor about once a month then have to call and they'll send new ones out. Not a very well designed system.

I upgraded to the faucet filter with the quick release feature which I liked. On the previous model, untwisting the cover to replace the filter was a pain. I experienced no problems with leaks or fitment. I think those that experienced these issues failed to properly thread and tighten the adapter. What I did experience was a flow issue. The filter started malfunctioning with restricted flow in the non filtered mode. I changed the filter and it worked great in the filtration mode. When switched to faucet mode, flow issues again. I removed the filter, reinstalled and tried it again-same issues. I discovered that the switching valve was defective. It would operate correctly in the filtration mode but not in the faucet mode. I'm guessing that routine hot water flow partially melted the valve mechanism. The earlier version was superior.

I purchased a Pur water filter for my faucet and it leaked from the very beginning. I took it off and replaced it with a new one, and it leaked even worse - it sprayed and leaked even though I placed the correct fittings on the faucet. I will not purchase another one as this is not what I expected this water filter to be.

I have used Pur faucet-mount water filters for years, as I don't have the patience for the Brita water filter. They used to last at least a couple of years, but in the past couple of years I have had them fail in less than a year. The snap-on one seemed a better design until the shoddy plastic adapter initially started leaking, then spraying, then falling off, breaking one of my favorite non-replaceable glasses. They said it was a design flaw and they'd send a sturdier adapter with metal threads (and three other adapters that I don't need - no thought to carbon footprint here).

I purchased the PUR water purifier (the white plastic one) and shortly after I installed it, I started noticing leaks underneath the sink. The apartment maintenance man look at leaks and said the leaks were caused by the PUR water filter. He removed it and recommended not using it. However now I have a bathroom cabinet with water damage and what looks like mold spots. The maintenance man said he thought the black spots were just glue showing through as the cabinets were particle board but that he would replace the bottom board next week. A poorly designed product that causes water leaks can lead to more serious problems if not detected quickly. I will never again buy this product and I strongly recommend no one else buy a PUR water purifier either.

I have used PUR Water Faucet attachments for several years. However, the last two I have purchased leak. After contacting the company they assured me it was the connector to the faucet and sent me another one. It worked for about 2 weeks and then started leaking as well. I am very disappointed with PUR. Their quality has gone downhill and they don't seem to care about repeat customers. What a shame. I will not buy another unit in the future.

Recently had to replace one of the white, horizontal faucet filtration systems as it developed a crack in the filter housing and was leaking. I have always used PUR products in my household in the past. The old unit lasted for about 5 years or better and until the housing cracked, did not have any complaints with its performance. Bought a model FM-3700B to replace it and from the minute I installed it, it leaked. It sprayed water from around the adapter, water poured from the "overflow" hole behind the filtered water outlet which, by the way, the customer rep said that any water coming from this hole is not filtered water, which negates the reason to have this unit in the first place!

But the fact is that the filters work just fine if the outlets at the bottom of the filter are not submerged in water. But per the instructions (and the only practical way to use them) is to use as intended and that is to install the filter in reservoir (top half of pitcher), then fit reservoir with installed filter into the pitcher, and fill reservoir with water. As water passes through, the bottom of the filter where the outlets are becomes submerged within the first 20-25% of the water passing. It's supposed to keep passing until the reservoir is empty and all the water has passed into the pitcher, ready for use.

I think I can safely say WHY all of this is happening with the 'new' Pur casing and filter and the crazy leaks and light. Someone else bought PUR two years ago, so whoever owned it previously did us right. I have used these filters for years and noticed all of these glitches fairly recently. The new owners of PUR need to read this bad press and wake up or they'll all be driving taxis for a living. I talked with a customer service rep yesterday and am being mailed another lemon. When I saw this website (she told me she never gets any complaints.....such prevarication) I called today and told them about their bad press. When I mentioned that I've been using PUR for years she blurted that the company was taken over two years ago by new people. This should explain everything. The new people need to get back to the old way or take to the highway.

The first time I used the faucet filter it worked just fine. No issues at all. But then when I had to unhook it and its adapter to hook in the adapter for my washing machine (it hooks up to my sink), the adapter changed out just fine. The washing machine ran (and still runs fine and leak free when hooked up). But when I unhook it and hook the adapter for the Pur Filter back up, it doesn't leak. But when I click the filter on it and turn it on so it will actually filter.... it starts leaking and spraying water everywhere. I have had someone come over and look at it and like myself, they couldn't figure it out either. I haven't done anything to it, lost any parts, and I have NO idea what is going on. And I would love to know what is going on since I have never had this issue before.

I had a bunch of PUR filters about 5 years old (sealed) moved to new house and water was nasty so we bought a new 3700 filter at Target. First filter was good for about 3 weeks or so, then when about 3/4 red (the line) it started leaking out the window. Each day it got worse. So today I changed the filter thinking maybe it was getting clogged and backing up (which shouldn't happen anyway). But no luck, leaking even worse than old filter. I have contacted PUR corporation from their website and will see if they get back to me with the 2 days. Hopefully there is a solution as I have 4 or 5 more filters but this way is useless as unfiltered water (I presume) is mixing with my filtered water defeating the purpose - right?

As reported by other consumers, I have been using the Pur water filters (faucet mounted version) for a few years. Only recently, the flow becomes extremely slow very fast (2-3 weeks), instead of a couple of months. It is slow enough to render it useless. I will be changing the brand/system after the latest set of filters that I purchased are used up.

I've used this water filter system for years. Tomorrow, I'm returning a replacement unit I just bought. It's plastic junk like the one I'm replacing. I have good water pressure, but when I activate the filter, the water comes out in a slow trickle. That is the same reason why I need to replace the old one. The main unit is made in China (where else?) and the filters are made in Mexico. I've also bought the package of three filters and had one that didn't work. I'm not buying this again.

WE have had the Pur water picture system for some time and just recently have experienced numerous problems with the water filters for that system. Over the last couple of years, the filters for that system would definitely last the time stated, 10-12 weeks, but recently we have gone through 6 filters at an average of one every 2 weeks. The filters are not inexpensive thus purchasing 6 filters in 8 weeks is extremely ridiculous.

Purchased the box of 3 refills as I usually got for years now. This time, however, the first one worked. The other two were DUDS. Will try to bring back over to Walmart and see if they will exchange out. There is a definite problem with these filters. The water does not pass through at all and I just cut open the sealed silver packages. Very sad because I had been using them for years. Will try to exchange; if it happens again, I will no longer purchase these filters. Unfortunate :-(

Leaks from the threads of the adapter that screws onto faucet. A small leak, but still shouldn't be. This was a replacement for the old style white one.

I know it doesn't matter about indicator light turning red release pressure and tighten back and it's green again. It is not about how dirty it is, just that it is programmed for so many turn on then turns red. This filter is a rip off. Do not buy!!!

The only issue I've had was due to a design defect with the adapter. Water leaks between the plastic and metal of the adapter under pressure. I resolved the issue (contact me if confused) by placing a dab of 2-part liquid epoxy where the metal is visible on the underside through the plastic creating a leak proof seal. This appears to be the major complaint of this product.

Like so many others, I too have had problems with the Pur filter leaking. The all-plastic faucet adapters deformed and allowed the entire filter housing to drop into the sink and the "new" metal lined adapters would leak between the metal liner and the plastic causing a stream of water to squirt as high as the ceiling! Also, when the faucet is turned on, there is a stream of water running out of the back of the housing. I have replaced 6, maybe even 10, housings over the last 4 or 5 years. Then, in the fine print, I found that the adapters are made in China! My cure was to throw the whole thing out! No more Chinese junk!

For the last 8 years we have been buying Pure Water Faucets. WE were happy with the first model and it lasted 3 years until the whole system cracked. Then we bought another one that cracked within 5 months. It seems as though the last 5 years we have replaced 1 at least 2 times a year. I started to buy the water from bottled spring water while I couldn't afford to buy the filtration system. Then I bought another one after putting the second filter in it is now not letting much water push through even to do dishes with the regular side.

Dog will drink regular tap water...though filtered water would be better...Dog will NOT drink PUR filtered water. You decide. We are having our tap water tested, PUR filter water tested, and our former BRITA filtered water tested. Will update with test results.

I also had a Pur filter that functioned quite well for a number of years. Unfortunately a guest forced the lever the wrong way and broke it. I replaced it with the new clamp-on style and experienced severe leakage almost immediately. I returned it to Costco and exchanged it for a replacement. This one is even worse, sending streams of water up into your face. I guess my next move is to contact the company.

I was happy with the replacement adapter set PUR sent when I complained. The new adapter had metal threads molded into the plastic adapter. My problems were solved, for a short time.

The newer Pur systems connection to the faucet is cheap plastic and leaks.

I just threw out my Pur faucet mount water filter because it was causing my Delta single handle faucet to spring leaks. I thought it was the faucet so I bought Delta replacement parts for it. After repairing it, the problem would start up again after a few weeks. Finally, I removed the filter and guess what? No more leaks around the faucet. I'm so annoyed because I spent money on 2 replacement part kits from Delta and now I have a bunch of Pur filters that I don't intend to use. I don't know if the problem is too much pressure built up by the filter or if it's too heavy for the handle. Does anyone have a better solution for filtered water that won't cause faucet leaks?

Recently, the replacement filters for the Pur pitcher I've owned for a number of years have not been working properly. After 2-3 weeks, they filter water EXTREMELY slowly and then not at all. I have not had this problem in the past so something must have changed. I've emailed their customer service and hope to get a helpful reply.

Green/yellow/red lights - Three stage filter supposed to be good for a 100 GLS. Do the lights respond to times used or GLS used? Three consecutive filters the red light comes on way too soon. Seems like a marketing ploy to sell more filters.

I have the same complaint as many others - leaking around the connection to the faucet. The "One click system" is oblong and the faucet round - hmm... Also the filter housing fills up and weeps out a hole in the back and the flow is much slower than when I first installed it. It acts as if there is a blockage where the filtered water comes out. I even replaced the filter when the light was still green thinking that might help. It did not help the weeping but did improve the taste of the water. Before replacing the filter, the water had taken on a metallic taste.

I purchased and installed a Pur Snap-on filter about a year ago. About a month of use, it came off the faucet. It would not stay on after several tries. A black ring came off it. I then bought a screw-on mount Pur filter. The replacement filters only last about a month and are expensive! The Pur filter started leaking a couple of months ago, and gets worse as time goes by. It is leaking in a stream when I use it in the filter position. I replaced an O-ring type washer in mount to faucet, but that hasn't stopped the leak. I need to filter this water, but this doesn’t seem to be working.

I turned on the filter this morning and heard a pop and water everywhere. This is the second PUR we got and both did the same thing, but this one we have had less than a month! We're Not Happy!

The FM3700B model has a smaller hall located opposite to the normal outlet hall in the front side of the base. It leaks from that small one besides inlet side which has been leaking from the beginning when I started using it year ago. The amount is a small streak. However, since it pours in unfiltered mode as well, I certainly suspect that it is contaminating the filtered water and counteracting or cancelling or self-defeating the purpose of use.

I just bought the Pur faucet mount 9500B with a year's worth of filters. It worked great for about one week. It started leaking immediately from the adapter. I've tried teflon tape to stop the leak but it has only gotten worse. The company sent a new adapter for free and it still leaks. I see this is a common problem. I wish I'd read before my purchase and subsequent frustration.

For the faucet system, there is a horizontal and vertical system. I've bought both. The problem is with the filters. The filter for the vertical system is the same filter for the horizontal system. The filter front goes in the back of the horizontal system, therefore, it doesn't filter the water properly. There should be a filter made for the horizontal system. The vertical system filter works well because it's designed properly. I wouldn't buy the horizontal system again. Waste of time and money.

I have water leakage. I thought it might be from fitting installed on the sink faucet. I installed Teflon tape at that point, but didn't stop the leak. I looked at the sealing area and it is oblong. I have another filter housing and the seal is made the same way on my older one as the new one. The older one leaks less because it has been used less. Not sure where water is coming from that comes out of weep hole under the housing at the back. But when it is pressured up with filter running, I get the leakage. I read through all of the complaints. I don't see any cracks anywhere on my housings on either filter assembly. The sealing area seems to be more apt to leak because of the oblong design. I haven't called them yet, but will.

I have used Pur water system for years with little to no problems, that is until four days ago. I opened a new box of pitcher filters and have encountered the same problem as others have written about. Water in upper reservoir not yet filtered, flows until the water in lower (filtered) half reaches the filter. I bought them through the drugstore and will try to return. Maybe if we can return filters to suppliers, Pur will have to change. Our calls, emails and rants don't seem to be going anywhere.

Pur is selling defective filters for their pitchers. They know that a high percentage of their filters are defective yet when you contact them, they contend it's due to the user's water quality or user error. But the fact is that the filters work just fine if the outlets at the bottom of the filter are not submerged in water. But per the instructions (and the only practical way to use them) is to use as intended and that is to install the filter in reservoir (top half of pitcher), then fit reservoir with installed filter into the pitcher, and fill reservoir with water. As water passes through, the bottom of the filter where the outlets are becomes submerged within the first 20-25% of the water passing. It's supposed to keep passing until the reservoir is empty and all the water has passed into the pitcher, ready for use.

I have purchased two of their units and they both leak around where they click onto the adapter. When the hot water is on, it leaks a lot worse. Not a good product.

In the very beginning, their faucet filter was awesome lasting 3 plus years. I guess they figured they were not making enough money just selling replacement filters because when we replaced the first one, all the others did not last more than 6 months. Some began leaking the first week. We've tried all different styles, side mounts, top mounts, click mounts. The company ended up replacing 4 for us but on the 4th one, they said they would not honor any more warranties with us because they couldn't believe anyone would have so much problem with their product. We are still buying their crappy product and replacing them every 6 months even though they should be under warranty, because it's the only faucet mounted system we can find. But we are not happy about it.

I bought a Pur filter (pitcher refill) and I found the new filters are wet - there is moisture inside the silver package and the filter is covered with water spots. I returned this package to the store and got another one. When I opened the package at home, I found the same problem. What's going on with those water filters?

My silver plastic filter (model number FM-3400B) seemed to work fine for the past year. However, I turned on the water this morning and the unit instantly split apart, violently spraying water all over my kitchen in a 12-foot radius and soaking me. Fortunately, I was wearing glasses; otherwise, I think my eyes could have been damaged by the force of the water explosion two feet from my face. I had to wipe down the entire kitchen - cabinets, walls, and floor. The cylinder holding the filter had split almost in two, just below the seam where the cylinder and the cap meet. This is just poor design/cheap materials/shoddy manufacturing. I like filtered water - but not when it is violently exploded into my face. Never again!

I just purchased a new filter for my water purifier. After the filter was changed, I started to have black specks in my water. I have not had this problem until now. I've removed the system and rinsed everything with warm water, and I put it back together with no change. When you run my water without filter, there are no black specks.

For 10 years, I have bought Pur water filters and have seen the quality go down to zero. The last straw was when I spent a hundred bucks on a faucet mount filter and extra filters. Within a few months, water leaked from the side and then the filter indicator light quit working. These water filters are so cheaply made I'm surprised they last a week. I contacted the company to get a replacement and told them what was wrong. I then sent the unit and filters I bought back with the RMA number they gave me, an added $10 expense. What I got in return was another (Chinese piece of junk) water filter.

I've used Pur faucet mount filters over 5 years with slight leaking and indicator light problems but now, with the new click mount, I am thoroughly disgusted. The threads on the adapter are too few and renders my new unit useless. I, too, have filters waiting to be used. I called. They finally answered and will send out a replacement adapter that is metal. They will come in the pack of 4, three of which I don't need. They're not good stewards of conservation.

The indicator light started showing all three colors blinking and blinking. I cleaned it up thoroughly, didn't work, changed filter although it was only 2 weeks old, then the light seemed to be working correctly for a couple of days and dead again. I called the customer service today and waited for more than 10 minutes to get through an operator. He says there is an internal battery that cannot be replaced and as long as water flow is fine, the quality is fine. Otherwise, I have to buy a new filter if I want the light working. I'm stunned and not happy with the product. He says the battery would last about a year or could be quarter. Does that mean I need to buy the faucet attachment every year or up to four times a year? I remember there was a bar type filter indicator in the past that did not require battery, but it is no longer in the market. Please make more sustainable product.

My last Pur Water Filter indicator turned red after about two weeks of using it. This is too soon for average usage of the filter. I bought a new filter and the indicator instantly turned red upon turning the water on to filter. I re-installed the filter and the Pur attachment, and yet it's turning red. There is no safe indication (green) or beginning to get low on filter (amber). Has anyone else experienced this?

I live in an apartment and the water pressure is very high. The snap-on Pur Water Filter doesn't stand up to the pressure. It would be nice if there was a filter that screwed on!

I too am going through the Pur Water Filters almost every week. I purchased from Amazon and posted a complaint, and they credited my account. But no matter where I buy the filters from, they don't even last two weeks. Next step is to complain to the company.

We keep replacing our PUR water faucet filter for the same reason. It works great for a while and then it will pop off the sink faucet. We keep putting it back on and it keeps popping off. It wouldn't be so bad if they would replace the part or make it available to purchase separately so that we don't have to buy a new faucet filter.

I recently purchased the Pur faucet filter system. It fell off the faucet with the adapter in it, and I can't remove the adapter from the system. I can't screw it back on as is. Anybody know how to get it unstuck?

I see that most people are posting here regarding the PUR faucet attachment and filter, but I am curious if others have had a similar experience with the PUR Pitcher Refills (Model CRF-950Z). I firmly second exactly what Elaine of Greene, RI posted here on September 27, 2012 regarding the PUR Pitcher Refills. I have been a satisfied and loyal PUR customer since 2006, and am actually still using the same PUR dispenser I bought back then! I initially switched from Brita because I found the PUR filters, back then, lasted much longer and were an overall much better value. And I continued to use the same dispenser for years, replacing the filter every couple of months as suggested. Sometimes the filters would last up to 4 or 5 months before they slowed to a standstill and stopped filtering effectively. I was always happy with the value I was getting for my money.

I purchased the most expensive chrome adapter/platinum. It fits at an angle, it could not be adjusted. The filter lasted only a short amount of time, not much use. I purchased another filter, not cheap. It did not last a full month. I kept getting a red light! Very angry and very dissatisfied with this product. It was a waste of my money!

I purchased a Pur faucet mount about a year ago. Yesterday, the filter indicator light stopped working. Now the product does not work the way it was designed, and I just bought a three-pack of filters!

I have bought 3 of these PUR water filters, and each and every one has sprung a leak and/or popped off of my faucet. The longest one lasted a year and that was the most basic old style one. I still have five packs of filter to use up, and when they are gone, I will be switching to a Brita pitcher (my father-in-law had his for more than seven years). I keep hoping that I will be able to buy a good quality PUR product in the future but that will never happen.

I had this PUR sink filter adapter for 4 days. It worked great, and then it simply blew off the faucet, never to work again. I should have learned the first time - this is my second PUR faucet filter, but it seemed like the company had gotten its act together. Nope. I'm going to order the new adapter they offer at the 1-800 number on the box, but man, what a consistently crappy product. After this, never again.

I too purchased a Click-On PUR water filter that won't stay on the faucet and falls loudly in to my sink! I've had it about a month and suddenly it began falling off and now will not stay on at all. It falls off every time I turn on the faucet. How can PUR sell a defective device like this? I called them and they are sending me a new adapter so this is an on-going problem for them. It's definitely not just my unit or faucet.

I have been a Pur user since 2008 and have been very happy. However, the past packs of filters have been unacceptable and I get the pack of five! I'm disappointed to say the least. I would expect more from your company. Those filters only lasted two weeks! The filters are not what they used to be, maybe 8 gallons.

We just bought a Click on Pur Water Filter from Home Depot. I completely agree with the other comments. It will not click on to the adaptor at all. The adaptor will not hold the filter. It is a complete waste of 40 dollars and we can't even return it to Home Depot as we brought it with us to North Africa. Forty dollars in North Africa can buy 400 loaves of French bread. There should be a lawsuit.

PUR Faucet Mount Water Filter - I have had to buy at least 2 replacement faucet mounts because water is spraying all over me whenever I turn on my faucet. I cannot get the junk to stay on anymore. It just falls off and I have a carton of replacement filters bought at Costco to "save money." What a joke this greedy company is. No, I don't care to wait to get a replacement adapter in the mail, the thing is total junk. I had a heck of a time just unscrewing the plastic thing to replace the filter last month. I am going to learn my lesson and buy another brand that has favorable reviews, that won't have to be replaced constantly. I wish P&G would get sued for ripping people off.

I bought one of the plastic faucet models. Within six months, it started leaking all over the place. I called customer service and asked for a replacement. They would not send me one! I would not recommend that anyone buy one of these PUR products.

Call 1-800-787-5463 and PUR will send you a replacement sink adapter/aerator, with metal threading, for free, no questions asked. I went all around to different hardware stores and an associate at Home Depot told me to call the number on the box. They apparently must be having this problem nonstop because they didn't even ask how long ago I bought it, warranty info, etc. Get your free adapter; I’m just waiting on mine to arrive.

Things I never wanted to know about a water filter – We had a white unit that screwed on. It got so leaky so fast you couldn't literally get a glass of water that wasn't 3/4 straight tap. Hubby called the company and demanded a replacement (about 3 months old) under warranty. They sent us a silver side mount, one that clips on. It is still clipping on. The light still works. It is still watertight. Inside it, there is a thin O ring on the front part (where the water-out is) and a groove just before the end of that whole piece that it goes in; if that O ring is missing you don't get a seal. And you have a mess. Hubby and I are forever having wars about it still filtering or not, and I will change it when I finally decide it tastes so bad that I want to start buying bottled water at the store (that was reason why we bought this). Do the filters eventually clog enough they don't work anymore? I can say that it's at least two weeks after it turns and doesn't even blink red anymore that I change it. I would like something better, that's for sure.

I am having a problem with the plastic adapter like everyone else. I didn't realize it was such a universal problem until I stumbled upon this page while looking for the Pur customer service number. I was going to see if they would sell me an adapter so that I didn't have to buy another unit. Now I can see that it's just not worth it.

The plastic adapter does not hold the Stage 3 PUR filter. The filter falls off when I turn the water on. It fell on a glass and broke it. Someone is going to get hurt!

After one week of use, the whole unit fell off from the faucet nor will it stay on after putting it back on. The plastic adaptors are cheap. I wish I had read these reviews prior to buying this piece of junk. I won't buy a Pur product again.

I had an old PUR filter attached to my faucet that worked very well. It needed replacement and the only available attach-to-faucet filter one is the clip-on and it is awful. It's only been a couple of days and it no longer stays on. This adapter is ridiculous. I bought one a couple of years back and took it back to get a non-clip-on one, but now they don't have the old ones anymore. It's an awful filter and these complaints should make someone do something. I might as well have thrown $40 out the window.

Filter is falling off and scaring the crap out of me and waking up the rest of the family in the morning.

My daughter replaced our Pur water filter with model FM5050B. It was on 3 days. I turned on the water, it came off and water sprayed everywhere. I was soaked. I put it back on and thought it was okay. My daughter used it and she got sprayed. Right now it's sitting by the side of the sink because we are tired of being soaked by the faucet when the Pur falls off. This really stinks!

Stage 3 PUR filter - The plastic adapter does not hold the filter in place. Where can I get a metal replacement? If PUR Co. does not have a solution, please tell me how I can recover the amount paid for the filters and the equipment. I have read all the complaints and it’s a shame that you have not retired the product from the market.

Back in May, after having my filter system for just over a year, the indicator light quit operating. I called the customer service number, and their representative said (or at least I thought she said) that they would send out a certificate for a new one. Well, I ended up getting a certificate for $10 off a new one. Now, just the other evening, I have leaks coming out of the side of the case! I can't believe that this is only 15 months after I bought it! I don't think I'll buy Pur again!

I ran across this site while shopping for replacement filters. As for the quality of the filter housing, I've accepted that they're like everything else these days - disposable. I simply expect to have to replace the filter housing every 2 or 3 years. I have not had any trouble with the clip on design falling off. I rather like being able to take it off so readily for cleaning and on occasions, when I might prefer to have it off to fill a bucket or wash my hair in the sink and want the available space its removal provides. The water quality from the three stage filter is awesome compared to the stink that comes out of the city well.

This is the second snap-on PUR Filter (model FM3700B) that I have purchased and it is giving me the same problem as the first. It was constantly falling off of the faucet. I was finally able to get it to stay on and then the indicator light stopped coming on. When I called customer service, I was told that they would send out an adapter to take care of the unit falling off. Then, the representative explained that the filter was still functioning appropriately, even though the light was no longer working. She said the light is an indicator only and explained how I could tell when I needed to replace. I told her I just purchased the system on March 21, 2012 and it should not be malfunctioning in any way. She then provided the address to return the product. My problem is that the return should not be at my expense. Prior to purchasing the two snap-on units, I had used several of the older models that had to be replaced due to leaking. It’s time to look for a better product.

The new snap-on Pur water filter is practically useless. Installed according to company directions, the whole thing falls off after short usage. The reason could be due to the two threads provided on the plastic adopter provided by the company. I understand that the company has come out with long threads. I will be happy to receive the same at the earliest and give a feedback to the company.

I moved into this apartment that already had this unit installed. I purchased a new filter, as the old one indicated it needed replacement. Since I installed it, the water squirts out the seams in the unit (not near the faucet mouth). I took it apart and tried to analyze how the water even gets into the filter to become filtered. The faucet water enters from the side and is encased in the housing with the filter, but from what I can see, there is no way for the water to actually enter the filter, except by a little hole at the top of the filter, but the water would have to fill up the entire housing and be forced into the filter by some magical means to enter. So when the water pressure gets too great in the housing, it squirts out the seams, along with some of it coming from the "spout". What is with this design? How can I make it stop leaking? Is water actually getting filtered? I don't believe it is.

I've used the PUR Water Filter for years, until they changed the design. The snap-on bushing is simply a poor design. In their desperate attempt to save money they chose to go with a cheap plastic bushing that doesn't stay mounted. The fact that the company is aware of the problem and still does nothing to remedy the problem is unforgivable. They continue to make an inferior product knowing that they're losing customers. Their choice is disgraceful and a sad testament to "excellence". I believe that hot water causes the bushing to expand when not using the filter. The expansion and contraction causes the bushing to fail and the filter blows off the faucet. A metal bushing would solve the problem, but that would cost an additional 25 cents. Shame on the company.

Like everyone else here, I've been using the faucet mount for years. For the last few years, it leaks and sprays everything around it. I can't replace it with the new product after reading all the problems with it staying on the faucet. I noticed today, while changing a filter, that water comes into the side of the filter. How in the world does water actually get processed through the filter? It's a blue, hard plastic filter and I see no way that the water actually goes through it.

I had an old style Pur Water Filter and it split and started leaking. I bought a new one (the snap-on kind that everyone is having trouble with) and the red light indicator goes on now after about 3 weeks of use (consistently). The filters used to last at least 2 months. I contacted customer service and they said my water quality must have deteriorated. They sent me a coupon for a refrigerator pitcher, but the filter in it only lasted a short time as well. My friend had tried to use a new style filter and it wouldn't stay on her faucet, so she gave it to me. I tried hers and it did the same thing. Red indicator light goes on after about 3 weeks. I now have 2 of these worthless filter systems.

Faucet Adapter, not the Pur Water Filter - I had the adapter replaced about 6 months ago. It doesn't last very long. The threads wear out very easily. I need another replacement.

I really like the filter, but have found one inconsistency I really am not pleased with. One filter, the water flows really well and the next one, the water flows very slowly. When using the slow one, I can't wait until it is used up yet the one that flows well seems to be used up very quickly.

The Pur snap-on plastic adapter will absolutely not stay on. It explodes off, making a huge mess in the kitchen, scaring the kids, scattering things. I called the Pur hotline to order that free part, but after three weeks, no response. Is Britta any better?

PUR water filter model FM 9400 - Wow! It's true that if it's bad news, you tell everyone (me, too)! But, the thing is I bought this filter, oh, about three years ago, maybe a little more. It started to leak a little after all that time and I was so heavy handed that I broke it off while trying to remove it from my faucet. Well, I've gone to a lot of time and trouble trying to find this particular model again (I don't care for the newer model) and am looking forward to using it for another several years, I hope. I was thoroughly delighted with it and am happy to say so. I'm so sorry so many others had such horrible results.

I was glad to see these reviews and really wish I'd checked them before buying the latest Pur on-faucet water filter. As already stated, the plastic faucet adapter and design of the faucet connectivity (won't stay attached) are pure crap. I'm very disappointed with this product. I have broken glassware and am now having to buy a whole new faucet (replacing a new one bought last year) since the plastic adapter broke off inside my existing faucet. I'm livid, will be out quite a bit of money and will never buy another Pur or other water filter that attaches to faucet. Hard lesson learned!

The aerator kept coming off the faucet bringing the filter with it. A new aerator worked okay for awhile but then started falling off also. After looking at the assembly and giving it some thought, I believe I have found a solution to the problem. The washer at the bottom of the threads in the aerator seemed to be taking up a lot of room, so I took it out. Without the washer, there are more threads so the aerator can hold more tightly onto the faucet. Unfortunately, with the washer absent, there was a tendency for leakage between the aerator and the faucet. I solved this with some of the Teflon tape plumbers use to seal threaded connections. It has been several months now, and the filter has not fallen off the faucet and there are no leaks.

We have a Pur water filter that "snaps on" to the faucet via a plastic adapter that screws onto the faucet. Recently, I was giving my baby a bath in the sink and I moved the faucet towards him to fill up his tub, and the whole filter fell off the faucet and landed in my baby's tub on his feet. Thank God I hadn't turned him around to wash his hair yet or it could have hit his soft spot! After searching to see the complaints, I see this plastic adapter has been a problem for many people. It angers me to know this hasn't been recalled. It is common practice to bathe a baby in the sink when they are tiny!

We are dissatisfied with the plastic adapter. If you bump the filter, it won't hold the filter on. Is there a way we could get a metal replacement false adapter? That would work a lot better. Other than that, we like the filters.These plastic adapters to the faucet don't have enough threads; they should be metal.

We are now on our third snap-on filter and all 3 have cracked and split, sending plastic and water everywhere. It appears that others have experienced the same issue. How can P&G continue to manufacture this potentially dangerous product? I have requested a replacement from P&G and have not received any contact back at this time. I just hope that my 7-year-old granddaughter who likes to get me a glass of water doesn't get a face full of plastic. Is this a product of the USA?

My Pur water filter system decided to spring a leak after I replaced the filter. Not knowing of the leaking issues, I kept trying to get this one to work by putting in another filter. Same thing. So, I thought I had messed it up because by now it won't stay on the faucet either. Too many times putting the filter system on, I guessed. I bought a new one, put it on securely, I thought, turned on the water and after running a couple of minutes, the connector failed and blew water everywhere. This is a joke. Somewhere, an engineer making bundles of money came up with this piece of connector to save 1/4 cent per unit. Get a grip and use a little common sense. An off balanced unit such as this cannot hold both the water pressure and the relatively heavy unit with such an adapter.

I know the problems about these filters too well. I have been using several models of Pur over the years and this one is the best model to fit faucets, except you cannot over tighten the filter adapter to the faucet. Use pipe dope to lock on threads if needed. Get the metal adapter that fits your faucet from Home Depot to mount the Pur plastic connector to your faucet. It will extend your faucet threads and make it accommodate the Pur Filter connector much better. Put pipe dope on the metal adapter threads to stop it from turning out. Snap the filter on and good to go! I had good results until the rubber O Ring in the filter housing quick disconnect tore. Now, I cannot find a replacement O Ring. Probably a 10 cent item!

Pur Water Filter adapter stripped out rendering filter useless. I cannot buy an adapter separately.

Just like everyone else here, I recently bought one of these crappy snap-on filters. I have also tried the Teflon tape wrapped around the faucet threads. But, the filter won't just stay on. I work at a company where I have access to a machine shop. I'm thinking I'll make a metal adapter. Hey! Maybe I should come back here and see if anyone wants one.

We are dissatisfied with the plastic adapter. If you bump the filter, it won't hold the filter on. Is there a way we could get a metal replacement false adapter? That would work a lot better. Other than that, we like the filters.

Who thought it was a good idea to use a plastic adapter as the main coupler between filter and water? This is the second PUR Filter I have bought, with the first one cracking and spraying water everywhere. From the sounds of it, by viewing others’ comments, the lifespan of these filtration systems is not very long. So, how much does this product actually cost to make? Spending $50 at Costco for a product that seems it would cost less than $5 to make, and has an expected lifespan of less than 18 months (poor engineering to save a few bucks) is definitely not worth it. I think I would rather invest into reverse osmosis.

I just bought the Pur Water Filter with the "click on faucet" mount a couple months ago. It was to replace the last one I had that cracked in half and leaked everywhere. Now, I apparently am having the same issues as many other people. First, the filter leaks. So, am I really drinking filtered water? And then, it recently fell off because of the plastic adaptor. Who decided to be cheap and make a plastic adaptor? Even without the washer inserted into the adaptor, it didn't screw on all that great. And with the weight of the unit itself, it is no wonder it stripped the threads and fell off my faucet. I broke a couple of dishes, and it makes a huge mess, spraying everywhere.

The adapter of PUR faucet mount water filter is plastic. Who decided on that design? I kept attempting to screw the adapter back on and click the filter back into place while barely turning on the water. What a piece of crap. I will go back to a filter in pitcher, but this is nonsense. I gave PUR a try but I was disappointed.

The whole filtration system fell into the sink. This happened numerous times while we tried to get it to stay on the faucet. The washers will not hold the product on the faucet.

I was startled when the filter fell off the faucet. The rubber adapter that connects the filter to the faucet failed. It has a thread on one side that screw to the faucet and a ridge on the other side where the filter body clips on. This is a very poor design by the company and it should at least be made of metal. If somebody with a heart condition, it can cause serious consequence when it falls off.

I came across this forum while searching for a solution to the poor faucet adapter design of the PUR FM3700B mineral clear faucet mounted water filter. After only a couple of months use, the whole water filter fell off the faucet, just as reported by the other users on this forum. On contacting P&G customer support, they just offered to mail a replacement adapter (which would take two to three weeks to come) but would not wait to listen to what I had to say regarding the poor design of the plastic adapter. The adapter should really be made of metal so that it can support the weight of the filter as well as the back pressure of the water. P&G should offer to replace all the plastic faucet adapters with metal ones and recall all existing units to be replaced.

P&G, you are sufficiently aware of the faucet adapter problem to make it the #3 choice on the top level menu of your Pur customer support phone line. Why don't you simply include the better part with the original product? Are you really saving money by replacing parts on request? Is the money saved worth the hit on your reputation? If it wasn't for this fatal design flaw, I would consider this the perfect product for my needs. As it is, I cannot wholeheartedly recommend the product to others.

The new "click it" filter will not stay on the faucet and keeps falling off and pulls the washer off with it. Now the washer will not grip the threads on the faucet. I will return this filter system to the company.

I replaced my latest supply of filters for my water filtration system (model number FM-3400B). During installation, I inserted the filter (as I have done the past 10 years) and let the faucet ran for over 5 minutes. The electronic indicator turned red. Several minutes after turning the water off, I tried again, and the light still was red. This has continued for a week, and stayed red every time. As an alternate, I removed the first filter, put in a new one (out of the 3 pack purchased), and again during installation, ran it over 5 minutes, and the indicator still turned red, just as the first filter. I have never had this problem ever since I purchased my first filter (years ago and it was the Old Side mount type installation). I just purchased this upright (vertical) filtration system on 10/24/2010, and never had any problems until I purchased my newest filter 3 pack on 03/03/2012.

The filter slows the water flow in the non-filter stage. What solution is there for this problem? Will I be sent a replacement filter?

I bought this filter (about 3 weeks ago) due to my needing to drink filtered water for me and my family. Well, darn thing keeps falling off. It won't stay on my kitchen sink faucet.

3 months after purchasing the new snap-on model of the Pur water filter, it just falls off the faucet. It appears that there are insufficient threads on the plastic adapter part, or that the plastic adapter threads wear out quickly, due to the weight of the filter head. We have used the old screw-on Pur model for many years, and although they all leaked after a couple years, they were a reasonable value for the price. After reading all the other complaints about this snap-on model, I realize that this is a poorly designed product. It's too bad. The filtration function works great, but it's worthless if it won't stay attached to the faucet.

I just wanted to relay to anyone out there looking for a fix. I, too went through a couple of Pur water filters that I bought from Costco. They'd start falling off the faucet and/or springing a leak and then continuously fall off.

We bought a filter replacement as usual, and there were two things different about this filter. The bag was filled with water, which spilled everywhere when it was cut open, and the filter itself was quite different, with loose charcoal powder noisily sloshing around. I noticed that it is now made in Mexico, and I did not feel comfortable drinking the local water, so to speak. I was told by the CS Rep that they always wash all filters as part of the pasteurization process. However, pasteurization requires heat, and that conflicts with the instructions never to use the filter with hot water that appeared in the instructions on previous cartridges. They have also taped over some of the contaminants that it previously claimed to remove, namely benzene, MTBE, pesticides, and herbicides, with watered-down (no pun intended) and generic comments on the tape that was placed over the previous specific claims. I just have no more confidence in this product and will switch to another brand. For this type of thing, low price is not my primary target.

This filter keeps falling off into the sink. It has sprayed on me but the worst problem is that it doesn't hold onto the adapter. This system is junk and I will never buy another one ever.

I double-filter my water for coffee and drinking first through the Pur Faucet Mount Filter and directly into a Brita pitcher with its own separate filter. I have changed filters on the Pur for the second time now, and I get all kinds of what looks like charcoal even after I let the water run through the Pur filter for up to one minute prior to allowing it to go into the Brita pitcher. Each time, I have to rinse out the Brita pitcher filter top reservoir, because it is loaded with charcoal from the last time I ran the Pur filter into it.

We have used this filter for about 3 years now. However, in those 3 years we have had to replace 5 times. I just noticed today that this unit has a 1 year warranty. In the last few years your units’ design has been changed a couple of times. All of the units either break away from the faucet or the casing in which the cartridge is housed break in half, usually causing a big mess with water. I have just read some of the reviews and it appears this may be a problem your company is already aware of. The filtered water is great, as we are in a rural water district and sometimes the water quality is not that great. However, I do wish we did not have to replace the unit every 6 months when we should only be replacing filters.

I went to Wal-Mart to buy a PUR filter for my PUR pitcher. The filter says will fit all PUR pitchers. Well, mine has been around for a while, but is in great shape except needs a new filter and it won’t fit. Now what?

A leaking Pur water filter, junk! I did find a way to fix where it was leaking below the connection. I removed the filter from the faucet, wrapped Teflon tape about 3 times around where the leak was, tightly, then re-attached. Give it a try.

The sub-par adapter is not strong enough to hold the faucet filter on. It falls off daily and we stopped using it before my dishes are all broken.

Well, I had the same problem everyone else seems to be having with the substandard plastic connector having too few threads and being constructed from the wrong material (plastic) for a high strain and wear connection. I was happy that Pur had a dedicated route on their phone tree to request a replacement part, though the fact that it was entirely automated, robbed me of the opportunity to complain to them in person, which may have made me less likely to lodge this complaint when the part arrived.

PUR horizontal one click. The adapter for the horizontal PUR filter did not work on my faucet. Kept leaking. I bought a new Delta faucet and would not fit. I called the company and could only talk to an operator. They sent new adapters and they didn’t fit Delta. Waste of time.

The snap-on mount relies on substandard plastic connector. The threads are too weak to hold the filter assembly, and broke after being used for several months. The new filter assembly has the same problem, and fell off as well. Until Pur improves its product by no longer relying on substandard parts, the company should make the black screw/snap connectors available to customers, free of charge.

This is the second time that while trying to pull the used filter from the unit, it will not come out. I have invested in 2 faucet units and now I have 2 replacement filters that I cannot use. It's time to change.

So if you could send me the connectors I would appreciate it very much. Thanks.

I used a Pur filter for years and finally had to replace it with the new "click on" filter. And yes, it falls off frequently. The last straw was when it fell off during the holidays and broke a beautiful wine glass I was preparing to wash. I used the contact number listed in other posts and have been told that new parts will be sent.

After about two months of use, the unit fell off and it would not go back on. Tried several times but after a few minutes it came right back off. This is my second unit in the last year. Took the last one back to Wal-Mart and this new one, as I said, lasted about two months. I will also complain to Wal-Mart about selling such a terrible product. Maybe if they quit selling them P$G might fix the problem.

If I could, I would love to rate this company as "0". I have purchased two Pur Mounted faucet filter systems. Our small rarely used faucet within one year, both have failed. Either they rusted, light malfunctioned, or leaked. The faucet adapter’s threads will never fit perfectly even after using Teflon tape/strip, resulting in the filter’s leakage. All Pur Filters have poor design and are a waste of money. Never trust this company in any way.

Pur filter faucet adapter failed. I just received my replacement faucet adapter for my Pur click-on filter. It works perfectly. Thanks.

Very poor design. The filter works great when it stays on the faucet, which is almost never.

I have purchased two Pur faucet filters and both have failed. The faucet adapters threads strip resulting in the filters to fall off of the faucet. I complained to Pur who sent a metal adaptor that also failed after a month. It has poor design and waste of money.

I had the same problem as described by many other users with the Pur water filtration snap-on attachment. I have an older model Pur system which I have enjoyed for years but this new design is horribly thought out. Unlike many of the other users, my system did not wait several weeks or months before falling off the faucet due to the weight and poor design. It fell off the first day. I returned it for a new one because I thought it was just a defective unit but found that the second unit failed immediately as well.

What a piece of garbage your new "snap-on" water filtration is, this design is a failure. Like everybody else, my adapter failed after less then 1 month of use, the whole fixture fell off and cannot be reattached with the cheap, useless plastic attachment. I'm frustrated over the fact that there is no fix for this problem and I would advise everybody not to waste your money on this piece of **. There is no way you can re-attach this after it falls off. If you could attach it, it would leak anyway as there is not enough threads to attach it and the cheap plastic piece will not hold the weight of the heavy attachment.

I have been using Pur for years, they will always leak after a few months. This is very sad and bad. I keep buying newer models but the problem stays. I called them too to explain the design flaw. A good product, but a very bad workmanship. It's not a good buy eventually for the money, since one will have to replace.

I have a PUR Snap-on Water Filter. I had the problem with the plastic part that came with the snap-on filter so P&G sent me a new metal part. Unfortunately, it still doesn't correct the problem since there is not enough thread to screw it on the faucet with the washer in it and it won't work right without the washer. I guess this is $36.00 down the tubes and I have to go buy a Brita.

I just returned from Lowe's to see if I could find a replacement part for the Pur snap on filter system. Like others have stated, I have used this for about 6 months and it no longer holds its grip on the faucet. There were no spare parts to replace this obviously defective one. I was given a telephone # to call Procter and Gamble at 513-983-1100.

What a piece of garbage your new “snap-on" water filtration is!!! After years of using your product, this design is a complete failure. Like everybody else that has complained after less then 2 months of use, the whole fixture fell off and cannot be reattached with the cheap, useless plastic attachment. I'm mad as hell over the fact that there is no fix for this problem and I would advise everybody not to waste your money on this piece of crap. There is no way you can re-attach this after it falls off. If you could attach it, it would leak anyway as there is not enough threads to attach it and the cheap plastic piece will not hold the weight of the heavy attachment anyway. Another rip off from Procter and Gamble.

For those having trouble finding a place to complain to in writing about the Pur filters, the following link is where I was able to write an email to them to complain. This is Proctor & Gamble, the parent company for Pur. I was able to obtain replacement adapters with the following letter.

The adapter to the faucet is made out of plastic, which renders the filter useless in less than a year! Basic horse sense is missing by such a large corporation. We loved getting our water from the PUR system, until it was manufactured with this flaw. Their website has no easy way to contact a representative. I suggest we all call the PUR phone line at 1-800-787-5463; complain about the design, and let us ask for multiple replacements. For all these filters cost, you would think Proctor and Gamble would care about the quality of the product.

My filters normally last three to four months. For this filter, I believe someone switched the package, and it lasted less than a week, and never ran right. So now I have to go and buy a new filter just to have drinking water. Maybe someone should call their main office for customer service on products. Thank you.

As mentioned by several people, the one little piece of plastic that is part of the "snap on" attachment for the Pur Water filtration system fails fairly easily. They would benefit from adding at least one more of these parts as a backup. This appears to be a frequent problem.

I have been using PUR filters for years. Sometimes I have had problems with the filters not registering when its time to change. In the summer, I bought a new faucet mount; the click type. PUR should never have changed the model. After only a few uses, it fell off. I tried using adapter at home but it didn't work. I found customer service at PUR to be less than helpful. I asked for coupons or refund monies for what I had spent on filters, etc. but they would not provide. They did send adapters which didn't work. I contacted them again and they sent different adapters that didn't work.

If I could give it less than 1 star, I would. The system broke in just a few months. The adapter, much like everyone else, became stripped and no longer attaches to the faucet without falling off when you turn on the water. The attachment needs to be made of metal, or allow me to buy a metal one on their website. I'd do that if there was an option. I guess I'll have to go buy a Britta again.

The new snap-on PUR water filter is practically useless. Installed according to company directions, the whole thing falls off after short usage. I have used this brand for years with little, if any, problems. I accessed their website but could find no information or how to register my complaint online.

I have purchased a few PUR Water Filters, and they have lasted on average 2 years each. PUR has changed the way they are made. I assume this is to make them more reliable. Well, this last one I purchased lasted all of 4 months. I have a kitchen faucet that has external threads and the adapter for this has at most 2 internal threads and is plastic. It popped off, and now, I just can't get it to stay on. It seems like a design problem to me. If only there were more threads on the adapter, I'm pretty sure it would work.

We have been using the faucet mount water filter systems by PUR for years. The older models that screwed on the faucet would last at most 2 years with care. before they would start to leak. The new faucet mount system looked like they solved the problem with a screw-on type adapter, and then the unit snaps onto the adapter. Well. that only lasted us about 3 months tops. The plastic faucet adapter began to back off and stripped the threads. Now I have a unit that is unable to be attached to the faucet because the plastic faucet adapter has stripped. What a crock!

I have used Pur Water Filters for years. A year ago, I had to buy a new one as the old one fell apart. Since then, I have had two more replaced. I finally reached Pur Water Filters and they sent me a new one about a month ago. Now, the rubber filter that connects to the faucet keeps coming off.

My first unit of Pur Faucet Mounted Water Filter lasted maybe 2 years, then it started to have serious leakage around its casing where it swivels. I bought a second one, thinking maybe I had done something to cause the leak, but the same exact leak started, it sprayed water everywhere. It would stop if I put upward pressure on the unit, but I shouldn't have to. These units aren't cheap. They will not be getting a third chance from me. Don't waste your money.

I purchased a set of 3 replacement filters for the Pur Water picture. The first one seemed to work fine, but the second one would only filter about half of the water and then stops. I would like a refund for this, please, unless you can tell me what happened and how to fix it.

After having 2 water filters in the last 6 years that did OK but ended up leaking, we bought a new one on sale for about $28. It does not fit onto our faucet and keeps popping off, getting water all over.

I paid $40.00 for your faucet, mount water filter system at the Stop & Shop grocery store about two weeks ago (model FM-940B). I did not keep the receipt, so I guess I own this piece of garbage that due to the weight of the water in the filter, the water pressure and the soft rubber faucet adapter keeps falling off the faucet. The old style PUR water filter worked much better. The Brita basic faucet mount system does the same thing as the PUR, plus it stays on the faucet under pressure. The Brita faucet mount cost less also.

I have purchased at least three faucet mount PUR filters. You would think that after having so many problems with them, I would have learned my lesson with the first two. My son-in-law complained about his to no avail. I tried to get hold of the company. No luck!

I'm glad I found this site. I don't feel alone any more. I've been using the Pur facet mount system for over 12 years. Like everyone else said, they developed all kinds of leak problems not long after they have used it. My experience has been the same except, year after year, they have been really good to me by giving me a new replacement facet mount system after I have called them 800-787-5463. They will either send you a new one or give you a coupon to replace the broken one.

We bought a PUR water filter a few years ago and have had many of the same problems as listed by others. We eventually had to purchase a new system and, due to our location, we didn't have many choices. We ended up with a newer PUR system, the chrome finished one that snaps onto the faucet end, not screws, which is susceptible to all the same old problems. However, yesterday we encountered a new one.

I purchased model # FM-5050B, FM-9100B, FM-9400B and FM9700B (Sorry, label has all of these numbers!). Like many others I read about, the plastic adapter does not hold. And the entire unit falls off. All of this happened after having it less than one month! I got no response via email.

We bought the Pur filter that has been complained about. I was astounded as to how many complaints have been registered. I have to admit that I also was so disgusted that the unit keeps popping off now after a couple of months of use.

Like everyone else's, the plastic adaptor keeps popping off. After a while, the treads strip and it does not stay on at all. I will not buy another PUR system again.