Pur Water Filters
Pur Water Filters Reviews
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After using 8 PUR faucet filters, my kitchen sink faucet finally gave way to the pressure with a stem leak. The same problem happened to my neighbor who recommended it! CAUTION: Install, and prepare to call a plumber.
I have tried 2 filters in the PUR Pitcher, which I bought about 2 months ago and they work only for the first few days, after that they stop filtering altogether. Save your money for another brand, I wish I would have googled reviews before. It's PURe trash~
You would think that if you own a Pur pitcher, and you buy Pur filters that explicitly say will fit ALL Pur pitchers, then it would fit your pitcher. Not even close. How can they get away with this? Isn't this BLATANTLY false advertising?!?
Since Pur was purchased by Kaz customer relations has fallen into the toilet. We have had several generations of filters over the years beginning when the original company was committed to supplying underserved communities with clean drinking water. Before the purchase by KAZ customer service was excellent and response time amazing. Since KAZ take over it has become abysmal. I received my recent order today for another faucet mount because other filters would not work on my sink and tried to redeem the coupon for the replacement filter coupon and the site is discontinued! They no longer provide clean drinking water and have diluted the product. DO NOT PURCHASE FROM THEM!!!
Pur filter light never works. We changed it first time as a defective, second time the same, saying that still doesn't work, but we kept the third, even if doesn't work as well. We just took the loss. I found other brands from Menard working perfect, even that I was skeptical at first after Pur experience. Now we still use Pur since we had 5 filter replacement pack, and we just mark it on calendar when 2-3 average months past.
Over a month ago we purchased an PUR 18 cup dispenser along with three replacement filters at Menards. During the first month we used the original filter that came with the unit and everything worked fine. At the end of one month, we replaced the original filter. Since then the dispenser takes hours to purify the water and stops at approximately halfway through the upper holding task. We faithfully followed the new filter soaking instructions. This performance is not consistent with the dispensers first month and is not acceptable. Considering the simplicity of manufacturing a filter and this company's inability to produce a working filter, one has to wonder if the filtration system is even effective. I don't recommend PUR to anyone. It is not worth the aggravation and effort required to get a glass of water!
I am using the PUR 2-stage Water Dispenser and the filter works amazing for 3 days, after that it's so slow that I can barely drink a glass of water a day. I have tried everything, soaking it longer, shaking it before I refill it and anything else I could find on the internet. Such a waste of money and so much worse for the environment if I throw a filter away every week. I would think that after so many bad reviews they would figure out that there is a HUGE problem and fix it.
We've been using two generations (3 different filters) of the Pur filter, the red-band indicator and then the new red-yellow-green light indicators showing that it's replacement time. They've all worked great. No leaks, no bad taste, no ill effects, just great-tasting water here in Louisville CO. Maybe it has something to do with the city water supply. My only issue is that I can't seem to find out how the device determines when it's time to change color -- water-flow amount or number of times turned off and on, or maybe some other measuring stick like condition of filter. Otherwise the Pur has been worry-free for us. Again, great-tasting water.
Wow I'm surprised at all the negative reviews. I have to replace the housing every 3 years or so except one that cracked when it was dropped in the sink. The inner filter gets replaced about 1 to 3 months depending on the time of the year and how much rain we get. There is a lot of clay when there is a lot of runoff and that plugs the filter. The water here is heavy with iron, sulphur and clay but this filter clears the water up amazingly and even makes it taste good. Thought someone should speak of the good side, I've been using these filters for so long I can't remember when I started.
I'm putting this out to see if anybody else is having this trouble or someone can tell me what's going on. The filters stop working in less than a month's time. I think Pur makes the filter medium expand to constrict the flow of water to shorten the life of the filter and make you think it's time to change out the filter much sooner. I live in NYC. The water is not the best and not worst. I am the only person using the filter in the home, and it's just normal usage. There is no way I can believe these big filter cartridges should need to be replaced so soon. Also what a big waste to the environment.
This is the first time I've had trouble with the Pur Water Filters. I put in a brand new water filter and it immediately turned red. I tried to re-insert it several times in hopes that it would change but it did not. They are WAY too expensive to just get another just to try.
I just threw out my third Pur Water filter. That makes 3 in less than a year. They all work great for a couple of months and then the cheap plastic develops major cracks and so begin the leaks. To say this product has a 2 year warranty is an absolute joke. I'd personally love to see one that could possibly make it to that advanced age. In my opinion whoever made that statement should be writing fiction. Oh wait, they already are!
Pur faucet water filters. DO NOT waste your hard earned money on buying this brand. It is junk. Mine broke in less than 2 months. Called them will take over 2 weeks to replace it... We don't drink bottled water so this is a huge inconvenience. Told them this, "oh well" is what they said to me. Unbelievable... NOT a happy customer.
I've had two of the Pur faucet mounts. In both cases the product worked great for the first couple of months but then started leaking in multiple places, to the extent that the product was useless. The first time, I thought it was just a fluke and replaced it with a more expensive model. Then, within few months, it happened again. In short, this product is complete garbage. Do not waste your money. Whoever designed it should be whipped and fired.
After replacing the filter on these newer snap on models, the water started spewing out from the top and the sides. I had no issues for the first few weeks but after that it was useless. Waste of money. I've been trying to locate the older screw on filters in stores with no luck.
These water filters were the first type of water filter that I tried. When I first installed the filter it worked very well. When we installed the first replacement filter it began shooting water out from around the top of the filter housing. It has never worked without this waste of water since then. Before it began pouring water out of the top quality of the taste of the water was noticeable. After the defect began the water taste was not as good as before. It seems as though it does not filter the water that is pouring out of the top giving you a mix of filtered and unfiltered water. In short, THIS PRODUCT IS TERRIBLE AND EXPENSIVE.
Have purchased two of these units because I thought perhaps the first faucet mount failed because of a defect. So disappointed because the filter nearly outlasted the mount! The first one developed a crack. The second did the same thing. Now I have a cupboard full of filters and will not be purchasing a new mount. Very frustrating. Tried calling the company (and will continue to do so), but first call disconnected (which could just be my phone) and second call got me to an automated message. I will say the filtration on these is great - just not worth the money.
Expensive lead removing PUR filter doesn't remove much else. Basic PUR pitcher filter removes most everything else. Filters are made in Mexico. Quality was much better when they were made in USA. Bring manufacturing home & let's see if we can fix this.
I am not writing to especially advocate the filter housing. I really have had issues ONLY with the "snap on" models recently. They are horrid. The water shoots out from the connector. I was able to go back to the "screw on" model after finding one online. I think the water tastes better as chlorine taste is diminished. I cannot however verify, as anyone else could, that the replacement filters are genuine. There is no identifier on the blue cartridges when I purchase them. No consumer can verify the removal of other impurities either. The water simply tastes better. If you cannot afford a reverse osmosis system, it is cheaper to replace a filter every 2-3 months to tolerate the drinking water, especially city water.
I was thinking about buying one after seeing their ad about lead in our water. They did say that all products they were showing had government approved levels of lead, the dialogue encouraged the thought there shouldn't be any lead in our water. Anyway, I visited one of their retailers to look into buying a filter. I picked up a box, with a filter inside, and started reading about its abilities. I then looked to see what minerals, or anything else, was left after using the filter. Wow!! Couldn't believe it. In small numbers, listed on the chart, was Lead .05 (not sure how much too shocked).
The ad on tv was sandblasting all other sources of water, because they had safe levels of trace lead. Took my time to the clerk and said there's nothing on your tv ad about lead being allowed through during cleaning. She said there was and showed it to me. She was right, about two seconds, small figures mixed among other small figures. I said that you didn't tell people you still had trace lead in the water. She said the govt doesn't require it. Slimy, manipulating, immoral, greedy...ad nauseam ad infinitum.
I have used Pur water filters for several years and have been pleased with the WATER quality, I am however very displeased with the PRODUCT quality. The first one split out the side of the housing after less than 1 year of use. I thought this must be a one off failure and certainly wouldn't happen again. Well I was almost right, my second one has developed a crack in the front that shoots the water straight at me. Both were bought at Home Depot. It's a shame they are so shoddily made because they really did make the water taste better, but I will never buy another one of their products again and am researching alternatives. My advice... these are a waste of money!
We purchased this pitcher to ensure our quality of water intake was good, However the quality of how the pitcher is design is horrible. I myself being in plastic co and being a Quality control inspector this design is very poor. The lid to pitcher on sits in no tight seal and when you pour I don't care how slow a force of water comes rushing out and you lose 1/4 of you filtered water. And it's frustrating enough when you fill your pitcher you have to wait a long time to fill it because of the water going though foyer process. So needless to say if you're at the bottom of your water pitcher you best believe you might only get 1/2 of your supply. Very disappointed of a well named company! Money wasted!!!
I purchased the Pur Maxion unit that attaches to the faucet. It worked well for 3 months UNTIL I had to change the filter. I followed all instructions but the unit light is red after installation. I ran the water for 5 minutes as instructed but still have a red light. I called the company & spoke w/ H. She acted as though she gets the same call all the time. She said, "It's still working when the light is red, you'll just have to remember when to change the filter." That is NOT how the instructions say it should work. What good is a filter if it's not doing what is supposed to do? A really dumb answer from Pur. I would NOT recommend this product to a friend. Poor quality, poor customer service.
I purchased and used the PUR Faucet mount filtering system. I measured the ppm with a Bluelab ppm pen. The pen is in calibration with industry standard solutions. I measured the water before filtering which measured 200 ppm on the 500 ppm scale. I then measured the filtered water. The water measured the same 200 ppm. Looks like this filter does nothing. The company would not help to clarify why the readings were the same. Looks like FRAUD to me. Tell everyone my findings to protect them from this fraudulent company. I just want a product to filter my water properly, and what I paid for. Zero water measured ZERO ppm. My ppm pen is accurate. PUR system does not work!!!
Bought a new Pur classic faucet mounted filter. On the way home from the grocery I noticed a chemical smell in my car. I forgot the filter in my car overnight (garaged, winter temperature, completely shaded). Opened the car door the next day and my entire car was filled with a toxic odor. I took a quick whiff of the Pur box and it smelled horrendous. If the outside smells this toxic, I'm not chancing it with the filter itself. I used Pur many years ago and was under the impression they were still made in the USA, especially since that's what their NSF certification claims. Was also dismayed to find that their components are now made in China and Mexico. At least Brita's filter is made in Canada. I'll invest in an under sink filter made in the USA.
Purchased a new PUR Faucet Water Filter about a year ago. Did not have a problem with it until a month ago. When I run water directly, without using the filter, the flow is very slow. I have to flip to use the filter, and then back again, to get a regular flow from the faucet. It is very annoying. I contacted PUR, and they told me I must send the unit back to PUR with the purchase receipt and then they will replace it. I am on a fixed income and my wife needs filtered water due to a medical condition. Got the PUR water filter unit to save money over bottled/filtered water. Cannot wait weeks or months until PUR gets around to sending us a new one. PUR told me they will not send me another faucet unit.
I am very angry at PUR for way they are responding to not replace our PUR unit unless we send them our defective unit and wait for them to get around to sending us another one. Where is their compassion and understanding? Where is their customer service? Do they really care about their customers, especially ones that are on a fixed income?
New filters give off horrible sulfur smell! I changed the filters twice, and smell remained. I bought new ones, and with each the water had this sulfur smell. This makes the water is too disgusting to drink! I will never buy Pur products again.
I have not had the negative experiences that I'm seeing in many of the reviews. I've had the filter for about a year. No problem with leaking or with the indicator light not working. The filter took some getting used to. One minor annoyance is that when I've run water through the filter, and I turn off the faucet, a few more drops dribble out. But it makes sense that this would happen, since there is already water running through the filter itself when you shut off the water, and that little bit probably can't be held in the filter but needs to run out.
Just this week I had an experience that I still don't know what to think of. The indicator had switched from green to yellow and stayed there for several days, as usual. I had a new filter ready for when the light turned red, and when that happened, I grabbed the new one, unscrewed the housing and pulled out the old filter. Then I got distracted, and I put the old filter back in by mistake instead of the new one. I turned on the faucet, and the light was green! I decided to leave it in and see how long it would take for the light to turn yellow and red again. So far it has been five days, and the light is still green.
I believe the indicator senses when the filter is clogging up and it is taking more pressure to force the water through, so I'm wondering if taking it out and reinstalling it dislodged some particles that were beginning to clog it up, much like backpacking filters can be backwashed to keep them functioning longer. I sure hope it's not some nefarious bit of programming in the filter, designed to make you change filters more often.
The water still tastes very good - which I must add I really like about the filter. All in all, I feel like this has been a good purchase, and I plan to continue using the filter. Also, the company will send a metal faucet adapter at no cost for anyone who is having problems with the plastic one, which seems like good customer service to me - although, maybe they could just do away with the plastic one from the start!
I now use a water pitcher and with PUR filters. I much prefer them to bottled water which costs about the same for a 3 month period for me, but l have no bottles to recycle, and the convenience and the feeling of safety is much valued.
I have used Pur filters for over 10 years. I started with their faucet filter with the mechanical timer - then moved into an apartment with a small sink but large refrigerator so I recycled the faucet mount and got a pitcher - then moved into a different apartment with larger sink and half sized refrigerator so recycled the pitcher and bought the new filter with the digital timer (I still use it now in the house I own).
The newest digital faucet filter originally leaked near where it connected to the adapter but Pur gives out new, free (+ free shipping) replacements and now it's fine. Only complaint is there is no way to replace the battery on the digital light timer (The old mechanical one was much more reliable and basically would have never broken) - but I kind of ignore that anyway and just change the filter when the water starts to taste "off". Sometimes that was sooner than either timer and sometimes it was later. If I don't have a spare filter on hand I'll drink bottled water for a couple days until I can get one and the bonus is I can refill those plastic bottles and re-use them quite a few times and refrigerate them so I have cold on the go water before I recycle them.
Had to replace the first filtration unit when it split wide open. Now the second one leaks at the seam where the unit is closed after inserting filter. Product box states "100% satisfaction within 30 days or money refunded, no questions asked". In fact, when I called to complain and ask for refund, I received nothing but questions and a refusal to do a refund. Do not buy this product, it's a ripoff.
Over the past year-and-a-half I have purchased two Pur water filters. The first one cracked on the housing unit, I thought it was because it had been tightened down too hard. I purchased a second one and I am the only one who has used it and I know for certain that the housing unit was not tightened too much thereby causing the plastic to crack. The best the company was able to offer me was a new one if I would send the old one in and I pay the postage. That's almost the cost of a new one. Additionally, it would have been two to four weeks turnaround that I would have had to do without a water filter. Although it does filter water well, the taste of the water is great, the unit only last about 4 months if that. Not worth the money.
Awful, and poorly designed, falls apart after a few months, blows off of faucet as well, and increases in frequency after time when out of warranty. Filters expensive also. Don't make the same mistake as I did.
Pur Water Filters were recommended by my landlord and they seemed great at first so while I was in Costco I bought a plenty pack of filters. The seam in the back part of filter sprays water. I tried a new filter a it doesn't help. I don't have receipts to return. I've spent at least $60.00 and I'm very disappointed.
I have been active user of Pur water filters for a number of years but I have had to replace mine 3 times in the last 5 months due to a pressure crack at the lip of the filter where the top screws on sealing the filter, and it's not from over tightening. The first time I could accept that something happened but when the second time 6 weeks later I was suspicious. But now it has happened again in a month. I have to have a filter so I guess I will have to try Brita. I bought my last 2 Pur filters from Amazon which I am saying is no different than buying from Wal-mart. I just think Pur needs to improve the product control.
I have been using the Pur Filter System on my kitchen sink for about a year now and had to replace it twice because the housing part that holds the filter did not last. When I turned the water on it would make a really loud vibrating noise and the water would not come out of the faucet. Needless to say I am not going to buy another one because the quality is poor.
We've had the filter for 4 months now. Changing the filter when the light went red. It did crack on the first changing which is a common issue, we looked past it and taped it up. But, we have been sick ever since we started using the filter. Went searching for clues and found mold growing in the filter in places that you're not supposed to change or clean out. If you want to save your family from awful sickness (Severe head cold, flu, gastrointestinal issues, my husband even was sent to the ER with a 107.3 temp.) do not buy this product. It has caused us so much pain and discomfort. My 10 month old has been sick non-stop for 4 months with a head cold and tummy issues. I'd much rather have mediocre tasting water than be sick.
Got the "Sorry only 1 month only on returns or refund." so thanks for your money fool.
I purchased a PUR faucet filter today locally at Bed Bath and Beyond. The system was rather easy to install on my kitchen faucet using one of the adapters included. From the very beginning of installation it leaked. I fiddled with it for hours trying to tighten the adapter and applying other methods to stop the leak. Nothing worked. If you go to their website which incidentally is one of the worst websites I have ever had the displeasure of visiting, they will supply you absolutely free a new metal adapter. That is if you can complete the order. The website does not work. Good Luck! Why doesn't the company supply a proper adapter in the original packaging?? So - I am left with a leaking piece of ** that I paid good money for. Another piece of crap peddled to the American public. I mean it shouldn't be this hard people!
Here we go again in this country with crappily made products and the public gets screwed. Like everyone else has said, we purchased the PUR we liked it. Eventually, we got a couple of new ones and they leaked and the light wasn't working, yada yada. I haven't noticed any unpleasant taste though like some people have, but I have been having horrible stomach problems of which I can find no reason. One reviewer listed the toxic ingredients and their levels and now I am wondering if that is why I am sick. If I find out that this is the problem I am going to sue that company!!! If this company has been taken over, why did they ruin it?
We have been using PUR faucet mount system since 11/25/12. Started with horizontal mount unit; replaced first unit after one year; replaced 2nd unit with a vertical, chrome unit on 6/27/15. At some point in 2014, we noticed the unit dripped, as did the does the new, vertical unit. We only hear drips if there is a bowl, with water in it, in the sink below the filter unit. We replaced our kitchen faucet this past summer and the filter unit still drips. The filters have lasted us about 60 days (+/- 5 days) before the amber light comes on. My wife and I are the only ones in the household. I am considering switching to some other form of filtration since the filter unit leaks and the price of RF-9999 filters has increased. I cannot recommend this faucet mount, filtration system.
When it was 6 months old the change cartridge indicator light quit working. I was told I would have to mail the whole unit back for repair. I didn't want to be without the filter so I declined. The ppm used to be around 45 with a new filter and about 100 unfiltered so I would change it accordingly. Now the new filter ppm reading is the same as the unfiltered reading and it makes a humming noise. I don't want to jump through all hard to comply hoops set up by Pur Water Filters so I'm throwing it away and purchasing a different brand. By the way this unit is only 10 months old. Do yourself a favor and stay away from this brand.
I have bought 2 Pur water filter systems. Both worked well until I had to replace filters. The on both I replaced the filters as easy as stated in the video except on both systems I bought the LEDs failed to light. I tried multiple times and to this day they still haven't worked. I will not ever buy Pur filter systems again.
I had this system for about 8 weeks when I noticed the following: There was a slimy feel to the inside of the water reservoir. Water filtering slowed. So I ran boiling water through it. Tried to shake it up after it cooled. Ran more boiling water thru it a couple hours later. I then noticed some whitish matter floating in the water. When I held a clear glass up to the light, I saw what looked like a tiny piece of rice - about 2 mm in length. I could not tell what it was, it was so tiny. I placed it under a microscope that magnified it 70x. To my absolute horror I could see clearly a white worm.
Biggest piece of crap company I have ever dealt with. Their products suck, and the customer service is worse.
These faucet filters by Pur are cheap, plastic junk. Mine leaked from day 1 despite following the installation instructions to the letter. After a year of daily use the plastic housing cracked spraying water all over the kitchen - useless. This was the 2nd one. I'm not going to be suckered into a 3rd one. I'm having a plumber install a carbon & sediment filter on the supply line from the meter. It will be more cost-effective over the long haul and provide better quality water.
Bought & installed this product. The disposable filters are to last for 100 gallons or 3 months according to their product info. I have already used 4 filters & they only last 4-5 weeks. I live alone & know that I'm not using that much water. Called customer service & was told the unit needed to be replaced but I would have to pay shipping return cost. A defective product should be replaced at the company's expense. Wish I had researched reviews on this product instead of believing the info on their package.
I added this filter to my faucet and immediately had problems. The water flow through the unfiltered faucet is severely reduced. This is followed by a loud hammering in the pipes until the flow is reduced even further. When the filter is removed from the spout, the flow returns to normal, and the hammering disappears. I have since removed the Pur Faucet Filter from my home and replaced it with a separate filtration system that works much more efficiently at any flow, without a water hammer damaging the pipes.
The faucet adapter doesn't last long before it starts spraying all over my sink area. You can go and buyback new adapter. You have to buy a new unit when all you need is the adapter. I will not recommend this unit to anyone. I like how my water taste but tired of wasting my money on another unit when all I need is the faucet adapter. My receipts got thrown away before I realize how fast the adapter goes out.
The last two boxes of PUR water filters were faulty. When I opened each one of them, there was moisture in them. The company said there was no problem with the moisture - that happens sometimes. I tried to use them and the water wouldn't flow through the filter like it normally would. It would take all day to get some of the water through it. The box states you will get 40 gallons, we got only 8 gallons and the filter would stop completely.
I called today, and they said there is nothing they can do about it since I no longer have my receipt. I didn't keep my receipt because I didn't plan on problems. I do have the latest box and photo of the issue. I told them their box has a "Money back guarantee, no questions asked" - still nothing. I asked to be switched to a supervisor and was disconnected.
Since 2004 I have used a Pur Water Filter which attaches to the faucet and worked like a charm until 2014 when the cover cracked from opening and closing to replace the filter. Purchased a new replacement Pur Filter which I did not realize had a new design until I installed it. The LED indicator only worked for about 2 weeks then stopped functioning. I tried everything to get this filter to stop leaking. I have 3 different streams of water coming out of the filter (only 1 stream is filtered water). When I turn my water up too high (with lever up) the water actually stops coming out of the faucet and sprays out all over the kitchen.
For the life of me I just cannot understand why a company would redesign what was once a perfectly good product and turn it into a non-functioning product. Also, has anyone seen the TV commercial for this Pur Filter? Notice they show the product on a faucet but do not turn the water on. If they did water would be spraying everywhere. I want my old Pur Filter design back.
Well about 3 months ago I noticed my filter had black mold growing in screen, the part that attaches to the faucet. I immediately called the company and was promised a replacement. Well that was 3 months ago. Nada. I very uncomfortable with the safety of this product and the fact that the agent was very nonchalant as if this wasn't the 1st or 100th time she got this type of phone call. I think these people should be out of business. I'm contacting one more time tomorrow then I'm contacting an attorney. This is unconscionable that this is even on the market and so poorly constructed.
4 brand new filters in my fridge $150 in service calls (service rep opened a brand new filter) and they didn't work. The service rep put in a knock off and it worked perfectly. I am out $140 in filters in the last 3 months plus $150 in service/repair calls..... I'm so angry it isn't funny.
Love the way water tastes with Pur filter. However it's very frustrating when it is advertised that alert light will inform when ready to change filters and it does not even come on after a month or so. I have had Britta before and their system does the same thing so I do not buy theirs anymore. Why is it advertised that this is a good thing for this product and yet does not work. By the way I have bought at least three different faucette (Pur) and all do the same thing... Frustrating and I will not buy anymore.
First time I called to complain, I wanted to know how to change the battery on a f/m filter purchased only a few months before. I was told it can't be changed and they sent out a new one but advised that once the light stops working, I need to log manually dates I change filter so that I'll know when it's time to change again! Frustrated, but said okay.
Within the first three months of this new faucet mount, the light has quit working. The infuriating thing is, the first (supposedly) new filter I replaced started to turn yellow, orange, then the proverbial RED within one and a half months!! I'm only one person so I'm definitely not over-using water... Without the light working, how do I know if the filter I'm buying is even really still working, as I've run into this issue more than three times since I started using Pur? This is really disappointing and I'm really angry; I feel cheated. Are we being sold "refurbished" units and filters and why? What is being done to correct this, is what I want to know! In my county, here in San Marcos, Texas, the water company has let us know to take precautions as it's not safe to drink the tap water - I'm really, really concerned. Bottled water is too expensive for me (on fixed income) so my only safeguard is now unsafe.
The indicator light no longer works. Read web articles on a fix but they did not work. Called their number and basically was told don't need the light. Well why have it then? There are many web articles on the same problem. Filter still under warranty but I would need to box it up, mail at my expense, and wait for a replacement. Told them "Forget it, I will throw it away and never buy a PUR filter (KAZ is parent company) or any other KAZ product." Lasted less than 8 months - received as XMAS gift.
After installing my "so-called" stainless steel (it is plastic) PUR water filter, per the instructions, onto my sink faucet, it leaked a little - just a little, so I endured it for a while. The leak became worse and worse, and the water flow when filtering was tediously slow. It leaks above and below the faucet adapter fitting. In only two months with minimal use the red light came on.
I had purchased a three pack of replacement filters at WalMart when I bought the filtering system so I replaced the filter. The leak is intolerable now. It literally sprays me and my kitchen even when NOT filtering. I have tried tightening the black plastic adapter, plumbers tape, and plumbers putty. Nothing makes it quit leaking. I would not recommend this product to my worst enemy. Stainless steel is not plastic. Whoever manufactured and labeled the box should know the difference. I am very, very disappointed. I no longer have a receipt but I do have the original packaging.
Cannot remove the top. I put it on and am a wimp, so I could not put it on too tight. Won't come off. I have asked other people for assistance and they could not remove it either. This is the first time I would be replacing the filter, so it seems that the same thing would happen again, if I could get it off. When I contacted the company, they just suggested that I look at the video. Britta was easier, but I thought that Pur would filter more things out. I think I'll go back to Britta!
Every time we buy a new filter the light indicator goes from green to yellow to red in the same day. It's very confusing. We have went thru 3 faucet units in 2 years. Same problems pop up with every unit.
I have had a Pur water pitcher for many years and it worked fine. Now in the last few months every filter is defective. The water stays in the top and never filters down. The first few started working again after I took it back out and tapped it on the counter. The last few nothing works. Guess it's time to buy a Britta!
DO NOT rely on this water filter for healthy drinking water. After purchasing the first filter unit, the light indicator stopped working after 3 weeks. Although, PUR replaced the housing unit at no cost, the CSR told me that the indicator light "does that" on all units and I shouldn't worry about the water quality. She told me I should change it every 3 months, but she would send a new one just to ease our minds. The new unit's indicator light stopped working after 4 weeks. The indicator light is there to let the consumer know when the filter needs changing. The indicator light on PUR unit is useless. I'm not confident the filter is working. We used BRITA for many years with NO unit problems. Back to BRITA!
I've been using Pur water filter for 3 yrs cause the city water I pay for is so nasty & stinky I need a filter or else buy bottled stuff. On the box it states these filters last 3 months - THEY DON'T. Every 2 months to the exact date it needs replacing - WHY??? It's bad enough my water bill is $32 a month then add a new filter every other month at a cost of $18 - adds up real fast. I sure wish they would last 3 months - also I live alone so for sure it should be lasting longer.
I contacted Pur Support on July 7th and haven't heard anything. My Pur Water Filtration System -- Model FM3333B -- has leaked since the day I installed it, slowly at first but a lot now. I've attached it to an Ikea EDSVIK dual control kitchen faucet. I have read other reviews that Pur sent replacement adapters but I haven't heard a word from Pur yet. I'll just send another email to Pur Support hoping that I will get the replacement adapters soon. P.S. I love the filtration system and want to continue using it.
I've owned several of the egg-shaped faucet units over the years. With each new unit, the performance drops and the filters rise in price. The green/amber/red indicator light is totally unreliable, as after few gallons of water flow it will change to amber then shortly after to red, even though the water flow is still strong. Here's the kicker: I purchased a "TDS" meter (total dissolved solids). I test the filtered water regularly with it. When new, the filter removed a fair amount of dissolved solids. After light use (maybe five gallons or so), THE TDS READING IS THE SAME FOR FILTERED WATER as well as NON-FILTERED WATER! No longer recommended.
Hey if you like clean water and mostly rely on local grocery stores for your supplies then you have probably at your 2nd to 3rd week of using a PUR attachable faucet filter. And what's most frustrating is that you're trying to do your dishes with hot water and the last thing you're expecting another eye to start twitching out of control due to the fact that a Pur filtration plastic connection adapter is being designed to filter the money from your wallet! So if you look inside that plastic adapter you will see a raised section that acts as a pre-filter. On the flat ring base of that raised section you will see 4 small holes with metal backing that you would think nothing of. "I have troubleshooted this as being the problem! And once fixed it's not so bad".
What I did is clog those 4 or 5 holes with either medical grade silicone putty that is sold as "earplugs" or if you have aquarium grade silicone caulking. Keep in mind that these are really small amounts and you will want to use and pack in those holes when they are dry, and that will fix the annoying problem! It took me a lil while to wrap my head around their design because they have a ring of micro holes on the outside of the adapter acting as a pressure escape. All of their plastic Faucet/Unit connections have this. Also, I think the reason the cartridges have short life & H2O slimy feel & initial itchy throat feeling is due to the added "Crisp Minerals". These are added alkaline enriched minerals to a bit higher than an 8pH level and over time soaked in water/filtering H2O.
These added "Crisp Minerals" dissolve becoming smaller particles and act as sand clogging up the inside micro strainer where the water exits the cartridge filter thus resulting in a filter half-life, & thus a vulnerable loyal consumer re-purchase – who have "limited general selections & limited shopping outlets". I'm sure the pressure release hole are for some sort of "safety" (zero problems for me yet) but when look and judge the micro designing you can't help but feel like a lil hand is reaching in to your back pocket.
I purchased an on-the-tap over minerals water filter by Pur last month. Within 2 weeks there was a pressure crack down the side and water squirting at the seal. Very dissatisfied.
My brother and I both bought a PUR water system. He had a problem with a leak on the faucet, and was able to send to the manufacturer for a replacement metal connectors instead of plastic. We both have had a problem with the green light. My green light goes out after about 8 or 10 gallons of water. I continue to use it for at least 30 gallons. My brother has learned to do that. I figured out almost after the first filter that this green light system does not work. You just have to estimate your water usage and change the filter when you believe it is time.
I have purchased three pur water filter and they have all quit working right away. I am so frustrated with them. I will never buy another one. I should get my money back on my last one. I loved them when they were working, but that did not last very long. The problem is the light stops working. Also it sprays everywhere.
I got the unit and installed it. The light that shows that the unit is still filtering stopped working. I e-mailed Pur, but the amount of info they needed to even talk about it was ludicrous. So I just bought a new one. Well that light went out too. So now I have to estimate when I think the filter is no longer working. CHEAP EQUIPMENT.
I recently sent back 4 Pur Water Filter systems to the company for faulty green lights. The company was very understanding and sent me back 4 new units. I may be unhappy with the system at that time but very pleased in the way Pur took care of my problem! I was not expecting that they would replace all of them. I like the way the product works most of the time. I will continue to support them.
I am pleased with the design of the sink filter, but it leaks a steady stream of water during the filtration cycle. It appears as though the small strainer/gasket is restricting the flow, or the filter itself is creating the back pressure. What is your recommended fix for this problem? Reading a few reviews I'm not the first with this.
I have owned a series of Pur Faucet Water Filters and this problem has recurred on all of them. When the new filter is placed in the system a green light is supposed to signal that the filter is working properly. Upon replacing the third new filter, the light flashes red instead of green. On each subsequent use of the filter the light flashes red. Supposedly the red light signals the need to replace the filter. This creates the confusion of not knowing when to put in a new filter. On June 2nd 2015 I contacted the help line at Pur. He told me it was not my fault and gave me these options: 1) Ignore the light and mark on the calendar the date installed and three months later replace the filter. 2) Ship the filter back to Pur and wait for them to ship me a replacement.
The first option means that I am not getting the service that I paid for because Pur sold me a defective product and I am just to live with it. The second option means I have to pay shipping to send the defective filter to them. Then I wait for them to ship a replacement. I will be without a filtration system while I wait for the transaction to take place. And that the new system will have the same faults as the old system. I told their representative that I was very disappointed with them. I do not have the money to invest in another system. Once again a screwed consumer!
I installed a PUR faucet mount filter system to replace another brand. What sold me on the PUR was the green light (good filter) red light (bad filter) feature. On my 3rd filter, the light stopped working. Maybe it was the off brand filter replacement? No, even putting the old PUR filter back in didn't help. I figured out why the light stopped working. I figured it was broken, so I might as well crack it open and see what the problem was. The battery died. Really? Yes, there is a battery sealed inside this plastic sarcophagus. This was never intended to be a replaceable part. Everything is sealed in a clear epoxy from the circuit board, to the LED, to the watch battery that runs it all. All in all, it was a great idea, very poorly executed. I'd like to send the destroyed filter back to the engineer that designed it.
Where I live, the water is really bad so I started buying Pur water system for the kitchen sink. My first one (I have bought 8 of them) I got it all set up, no problems and in a couple of days it started to leak water. And I thought that it was me, that maybe I didn't do something right. Out of all eight of them I bought, they all leak and by the second month of using them, the light stops working. Do not buy this product!!!
I have used the faucet filter and there is no light coming on to let me know when to change it. I have been diagnosed with terminal cancer and it is essential for me to have clean water. I am afraid to buy bottled water due to it coming in plastic. So, this is my only affordable alternative. Please return an answer soon.
We have used a PUR faucet water filter unit for years. A few years ago, they switched from the screw on attachment design to the "1-click." After constant water leaks and the unit being blown off the faucet when turned to filter, I contacted the company and they sent an array of plastic and metal & plastic adapters which supposedly would solve the problem. It only partially helped; I had to tear up an old t-shirt into strips and wrap around the filter and the faucet about 5 times to anchor it on and to block the sprinkler effect. Fast forward 1 year: the adapter provided to solve the problem failed (wore down?) and the filter came flying off despite the t-shirt tether! I am just now reading of the company changing hands.... you are now reading of my changing water filtration companies!
The lights on the water filter don't work, so I don't know if my Filter is cleaning it or not. Going back to bottled water.
The newer model has leaked from day one. I've had it approximately 6 months and now when I turn it on it shoots water to the ceiling. My mom has used them for years and now she has to replace the whole unit every 3-4 months and keeps paper towels around her so water doesn't shoot everywhere! I wish they would make them like they use to.
Today I tested my mother in laws PUR filter water in her pitcher and it came up full of copper, nitrate nitrogen, nitrite nitrogen, and the levels were very high!!!! The pitcher's green button is working yet why do these readings come out so high. Here they are NITRATE NITROGEN was 25ppm, COPPER was 2ppm, CHLORINE 1ppm, NITRITE NITROGEN 1ppm. That was only the 4-way test? Are these high enough to call a lawyer? Please help with advice- these filters are brand new and the water pitcher is only from Dec 2014?
I had a fairly new filter in but the Red Light would blink on and be off for a while then back on. So I put in a new filter cartridge and the Red Light is still doing the same thing. Also I read somewhere recently that these things don't even really work anyway.
I purchased a 6-pack PUR water filter and when I opened my filter, it had sand and felt oily (the filter), and my water has a plastic taste and it smells like plastic too. Why is this happening? I don't want to get sick or have kidney problems because of a bad filter.
We purchased our system last year (2014). We have never had a crack or leak. What we do have that is very annoying is when you switch the lever to filter the water it comes out in a very small trickle. I put my coffee pot under it to fill for 12 cups. I can go and make my bed and come back and it is still filling. This is ridiculous. We changed filters but they do the same thing.
Pur Water Filter purchased to replace depleted filter. Place approximately 6 days ago and a strange taste continues to be present. Also experiencing nausea (not severe) and odd feeling in my throat.
I am on my 3rd faucet mounted filtration system. The first one started leaking at the washer, spraying me with water every time I used the faucet. Purchased the "chrome" style, and after 2nd filter replacement, the LED indicator stopped functioning. The water here tastes terrible, and since I had thrown the box and receipt away, purchased another one. Mind you, they are not inexpensive. The LED indicator went out on this one after the 3rd filter change. Now I must go by the number of days used in order to know when to replace the filter. I absolutely would not recommend this system to anyone, and in the meantime am stuck with a product that does not work as promised. I can't even be sure the filter is functioning properly since I go by the number of days, not gallons of water filtered.
When we attach our new filter to our faucet, it leaks and sprays water. We have changed the attachment, removed and tried the filter again. We paid over $39.00 for that but since I threw away the box and receipt for this filter, I am stuck with it. We are very disappointed since our first PUR filter worked so well.
When we first bought the white one it worked for a couple of months and the filters seemed to last a couple of months as well. Then the light stopped working. We bought a black one. Since then the light consistently turns from green to orangish exactly every TEN days. It turns red three days after that.
I have used the PUR pitcher filters for years and never had any problems, besides wishing it held more water. So I bought a larger filter pitcher and keep one on my counter and one in the fridge. Recently, beginning of January I needed a replacement filter. After soaking for 15 min and rinsing, it filtered one pitcher of water slowly. I continued to use for a week but the water tasted funny, so figured I had a bad one and just used my counter pitcher until I could return it. Returned it and bought a new one and now the same thing has happened, but it doesn't even filter the water after 2 pitchers! I haven't called PUR yet, but after reading other responses it sounds like they have changed. I will call and give one last chance.
We purchased a Pur Water Filter and after about 9 months - it cracked and water went spraying, but we contacted KAZ ConsumerRelations@kaz.com and received a prompt reply and replacement. We are hopeful that this one will last longer and were satisfied with the prompt handling of our complaint.
Keep having to buy new female connecting in that screws on to the end of the faucet. Plastic metal keep squirting water out of the plastic connects to the middle female at all the time. Doesn't even last 30 days at times. Either make it all metal so I can next up early and doesn't spray water over the place or old plastic. Thank you.
PUR Advanced Faucet Water Filter Model FM-4100B: I've used PUR filters for 17 years, ever since I moved to S FL where water is awful. About 1 1/2 years ago I purchased the new modern looking, supposedly improved filter. I certainly like the look, silver tone is more appropriate on the faucet and installation and changing filters if easier. PROBLEM is the LED indicator light stops working after a few months. My first new filter lasted for about 3 or 4 months then the light indicating filter lever died. I complained to PUR and they sent a new filter. Now the second filter has the same problem, indicator light stopped working! I just complained again to PUR and requested a replacement. FYI the older version with the red line (no fancy LED display) indicator lasted for 12 years. New model is definitely flawed and not made to last.
Faucet mounted water filter started leaking two weeks after being installed. Tried tightening and would hold for awhile and then leak again at faucet input. LED indicator light stopped working. This is my second unit, first one had the same problem.
I have used and liked the pur water system for years. I purchased one about 1.5 years ago... the chrome version that has a light that tells you when to change the filter. The filter housing split in two about the 3rd month of use. I called Pur and received a replacement... it lasted about 3 months also. So, I called them again. I figured this must be a problem with the line of filters, but they told me they had not heard of anyone else having the problem and that they would replace it one last time, but that was it. The third one lasted longer, but it too cracked the other day. I still have a couple of filters from the 5 pack I purchased at Sam's a while back, but I have switched to the DuPont filter system.
We have purchased two PUR water filtration systems. The first one was leaking from the top where it connects to the faucet and also from the aerator. The indicator light never did work at all. We purchased it at home depot and misplaced the receipt. We had it for 6 weeks and we decided to just purchase another one. We now have had the second one for one month. It was working just fine and now it's leaking and the indicator light stopped working on it. We are going to try to take it back. I guess I can join the rest of all the people that have the same complaints. This product is a piece of junk and shouldn't even be on the store shelves to purchase. It deserves to have zero stars. I will never purchase one again.
I have not read about the problem I have with the filter. When I run the faucet without the filter lever turned down, filtered water comes out the filter port.
We have used Pur filters on our Kenmore side-by-side refrigerator for 10 years with no problem. A week ago we replaced the filter and since that time our ice tastes salty. It has white crystals on the cubes. Nasty! We are afraid to drink the water and throw out batch after batch of ice, thinking it will eventually flush out whatever chemical is causing the problem. Of course, we no longer have the box and can't return it to Sears. We read reviews about a bad batch of filters recently. Guess we were lucky enough to get one of them.
The connector to the faucet is very weak. Falls off. Unit too heavy for connector. Is there a replacement?
About a week ago, the green light on my faucet mounted Pur filter turned on and has stayed on ever since. Why is this? Is the filter working? Is the non-replaceable battery dying?
This product is HORRIBLE! First one exploded exactly as many described. Cracked right down the side and extremely slow. Silly me decided to give it a second try as we have a well system and I thought a filter might not be all that bad. I have the vertical unit. First installation, red light came right on. Ok, decided to take it apart to make sure I installed the filter properly and it really only fits one way so no problem there. Still red light flashing as soon as I turned it on. Within a month, it stopped working altogether. Google search brought me here where I read all the complaints before opening and installing a new filter (three pack). Reading about how this traps gunk, I open mine to find it CAKED with slime! Black something or other sits in the 1/4 inch of water that never drains and even the cap was covered with slime.
While I am going to return the filters (as this seems to be doing more harm than help), how do I prove that I just bought this as I trusted Pur and got rid of the Walmart receipt already! This is disgusting! I will try to return it at Walmart anyway and/or call Pur but the only way you can seemingly get the standing water out of the bottom of this thing is to pop it off and dump it out! As someone asked, who regulates these things?!
As I read through the reviews it struck me that pur water manufacturers must be aware of the problems with the water filter and don't care. We have bought 3 and they fill up with water and spray out the too. They do not secure to any faucet, we gave one to our friends to try, and they got a stream in their eye. Do not buy this product. It does not even deserve one star.
It exploded suddenly. Not at the point where the top screws on, but in the unit itself. In HALF just about. Filter was working fine till then.
I have notice this past year that the PUR pitcher filters have not lasted as long as they used to but the price has risen considerably. This last box of 3 filters has not even lasted 30 days and there are only 2 of us in the house. I called the 1-800-PUR-LINE and was told that the pitcher was supposed to be kept in the refrigerator to prevent air bubbles from forming inside the filter. I guess soaking it for 15 minutes before installation and then rinsing it under the faucet is not enough to get all the air out of the filter. Also, is there no "air" in the refrigerator? The rep then told me that I could return the filters, provided I still had them, for a full refund. The next thing I hear is a busy signal! I am fuming and KAZ will not get any more of my business!
I don't believe there has ever been such a piece of garbage on any market. They all leak, and I mean all. I have returned 7 of them all within 3 weeks of purchase. The rubber insert is nothing more than a joke. It is oval shaped. How can an oval shaped washer keep water from leaking through it? It can't! On top of that, the filters last about 2 weeks tops before it lets you know to change it. Look at all the complaints and save your money.
Pur sink faucet mount purifier - It's awful. It sprays water out the top where it attaches to the faucet. The spray in very fine but it sprays straight up about a foot high and drenching the counter top all around the sink. It's absolutely useless. It did it since day one. I've tried tightening it, loosening it, everything. It's just a cheap piece of crap.
I was using Pur Faucet Water Filters for years and was very pleased with its performance and filtration quality. But then the new "just click one" version was introduced which is a far inferior product to the old, screw-on version. This was my third filter in less than six month. It's leaking and squirting water all over, and sometimes the filter would just eject from the faucet mount because of water pressure. Very disappointed and decided to go with a different brand 4-Stage Filter instead. As much as I used to love this filter, I can not recommend it to anyone.
Well it was time to change my Pur Water Filter. When I put the new one in it ran fine for about 2 days when BAM! Water started squirting everywhere. Maybe Pur should have had to come clean it up, LOL. Anyway the filter just stopped up and don't work and they don't come cheap (if you know what I mean). Maybe you guy's Consumer Affairs could take a look into this? Thanks and have a great day.
Purchased my filter and a 6-pack of filters directly from Kaz...which owns Pur. Used it a little over 4 months when I noticed bright little things in the water I was drinking. Took a little closer look at the filter and the chrome plating was flaking off. No idea how much of this plating I had already drank. A visit to the doctor's office who said probably would not hurt, but not good for me....heavy metal stuff. Called Kaz after two months of trying to get them to return a call. I was finally told to send it back and they would review/inspect the filter to determine if I should get a refund. Customer service is not real high on their list. What a great water filter - it not only filters, it adds its own poisons for you to drink. I will not be doing business with these folks and doubt if I will ever see a refund let alone the time and expense I had to go to making sure I had not been poisoned.
About 1 out of every 3 filters does not work. It stops flowing about 1/3rd down. Always gets "Stuck" in the same place. This is the pitcher filter version. I will have to look for another product as this does not seem to be getting any better. Pur has a real quality control problem.
I have no idea how many items I own or have manufactured under the Kaz name (or company family). I have used the Pur faucet mount water filter for longer than I can remember. Things do wear out, just like we do but worn-out/defective before installed or used? I finally decided to replace my old Pur a few years back and wound up with a 1-click P.O.S. Kaz did send me 2 or 3 new packages of adapters to no avail. I finally got fed up and searched high & low for a N.O.S. "screw on" Pur and it worked fine for over a year until a water main break & dirt destroyed it. Off to Walmart for another but no luck with finding a "screw-on", I got stuck with another leaky 1-click! Since KAZ can't resolve the issue, it's time for another brand so I looked up 2014 ratings for any suggestions.
Replaced faucet and connection seal leaks more than flow through filter. I am been using this product for 25 years. Still no answer. Goodbye to me as a customer.
I've had Pur for many years and loved it. Decided to get a stainless steel one since the old type was peeling. It leaked from the adapter with the stainless steel one. Bought another one with the black adapter and it still leaked. Called Pur and they sent me another one and it still leaks. (This one also had the black adapter.) My last resort is I'm going to ask my neighbor to try it on their kitchen faucet just to be sure it isn't my faucet that has some kind of a problem although the old type one worked just fine. I should have just kept it even though it was starting to peel! Very disappointed and frustrated. By the way, I even tried using plumber's tape around the spicket and it still didn't work.
I purchased this filter from Walmart and attached it to my faucet. Now all it does is leaks from the filter and the adapter. I've looked online to see if I can purchase additional adapters and can't seem to find them. I would suggest that you look at other brands and not purchase a Pur.
We have the silver advanced pur water filter on the kitchen sink. We have to change the little black filter adapter almost every month. If we don't it leaks like crazy and shoots water everywhere. Do they make a metal version of this??
Why does Green Slimy forms in the bottom of my Pur water tank! I cleaned the tank, replaced the filter and the slimy shows up shortly.
Terrible. Leaks and slow running water. I can't find replaceable parts like the adapter. The washer tore and I need to replace the entire adapter. Replacing the water did not work. Why aren't parts made available at somewhere? Terrible stuff.
I have bought five Pur Facet Filter units for my kitchen facet. The first problem I had base was the filter leaked around the facet pipe where the piece attaches. I have tried using the other pieces that came with the filter unit to see if it made a difference with the leaking problem -- unfortunately, it did not. The other problem is that when I purchased a replacement water filter to put into the unit -- the green light does not display so I cannot tell if the water filter unit is actually working. This has happened with all five units that I have purchased. I have spent well over $175.00 on all these facet units. The filter replacements cost just as much as the unit itself. I bought these units from a local Lowe’s store. The same problems have occurred with each one of them. I am very disappointed with the units and this is very costly to me.
I been buying and using the Pur Water filter sink mount for at least 15 years. I believe when the company sold it to the Kaz Corporation things begin to change. Apparently they went overseas or change some manufacturing aspect of the unit because it does not perform good anymore. The company doesn't seem to want to improve it after calling them and telling them. They want me to send it in and they will send me another one so I would be without my filter for the exchange time. I ask them to send it and I would assure them I would return the defective one. The issues are its leaks where it connects to the faucet, and when the filter is not activated and you're running water in the sink it acts as if the filter is being activated and the water is being slowed down. Apparently the mechanism on the inside that forces water through the filter is not working as it should. I will be looking for a new brand in the near future.
I have used Pur water filters for many years and was satisfied completely - until l bought at Costco. The light didn't ever come on green and now all of a sudden l cannot get the adapter to go on my faucet. I have a portable dishwasher and have to remove the water filter to hook up the dishwasher about twice weekly. Also the three months the filters used to last was cut to 2 months at the time l bought the last refills. I am not happy anymore.
I have used your product for many years and have been very happy with it. However, for the past few months when I change the filter it still registers RED. I have taken the filters back and they have provided me with a new supply but I still have the same problem. Do I need to do something to my original unit to clean it out or what? Please let me know ASAP as I love the idea of drinking PUR water.
We have had our PUR filter for about 8 months. I should have returned it 4 months ago, but when it started leaking, I thought it was due to a faulty filter. So, I changed the filter and it still leaks. And, the water pressure is lowered. One more issue is the water will stop dispensing after a few seconds so we have to situate the on/off lever to sit at half way just to get the regular tap water to keep pouring! What a mess. We have to get rid of it now. Whatever has affected the pressure inside the device is now forcing water to come out of the bottom of the faucet where is connected to the sink.
I had been using them about a year. The filters leak badly but the water tasted okay. They do not last for 100 gallons because I was using bottled water mostly and the red light would come on at two months exactly every time. The holder stains and collect and grows bacteria and has a foul smell so the whole thing needs to be replaced instead of just buying the filters. Half the time the light did not work and water would stay in the filter and not drain out properly which caused the buildup of bacteria and smell and brown particles floating in the holder when I took the filter out. I will be going back to Brita. I only changed because Brita did not last even 2 months but at least it did not squirt water everywhere. None of the washers kept the water from leaking everywhere with PUR.
I stopped using Pur Water Filters for a couple of years and now thought I would return to using them, hoping any previous problems I had were now repaired.
However, I see they have progress to improving. I now have a new Water Filter which lights, but I can't seem to tell the color. It's yellow, green & red all at ONE time. I suspect it IS NOT filtering my water. I purchased the new Faucet Filter System and installed it around May or June 2014. The first Filter replacement seemed to work OK. Now, I'm on my 2nd Replacement filter & I am not happy with its performance. I tasted the water and it seems to taste funny as though it IS NOT BEING FILTERED!! I am about to call Customer Service. If I continue having problems...in the future, I will not continue using PUR! After reading several of the customer complaint remarks, I see I am NOT alone.
Light don't work, leak water everywhere. Sorry product - went and got a Brita water filter, works great. 5 stars.
Right from the beginning we had problems with this filter, we tried and tried fixing it many times over. First, the fitting does not work correctly, it constantly squirts water out at you however how we have tried to remedy, finally we put a dish cloth over it to stop from getting a shower in our faces, secondly, the light indicator stopped working, tried putting a new filter in, light indicator still not working. Sorry "pur", but as far as we are concerned your product is a loser and/or rip off.
We have had a PUR Water Filter system on our kitchen faucet for about two years. Lately it started leaking. Today I changed the filter and the red light will not go off.
Who can we report them to? Nsi? An Amazon review said the filter top, cut open, revealed foam, white. So are we ingesting dioxin? It was bad enough being ripped off but not knowing how, to being poisoned and tricked by Procter and Gamble who purchased Pur. I chose them because the claim was they filtered out more, not thinking they'd poison me for profit. Other filters are vague in percentages of contaminants filtered out so I don't know a better alternative yet, but I want to report their false claims of filters lasting through 35 or 40 gallons. They are designed to fail. They are made in Mexico. 1 was defective and didn't fit. Who knows if they actually filter the claimed contaminants, what the materials are inside. Who is regulating this?
I have been using PUR water filters for many years and have recently starting having quality issues. The water does not taste too badly if you can get pass the smell (even with new filter). The fishy smell is so great that it can be smelled from a couple of feet away. I discontinued use of the filter and to my surprise the water smelled better without it. I never had that problem in my 15 years of using PUR. Not sure what is happening to the filter quality but I did hear that the company was acquired not too long ago. They must be cheapening the manufacturing process or have changed it. In my opinion I would not recommend PUR filters unless changes are made to the quality.
I have bought PUR water filters for many years. They were good at first. After a few years I noticed that the quality went down and that I had to replace a broken filter about every two months. These last two times, I was forced to buy a filter that squeezed onto the faucet unit with a white washer component that simply attached. How easy! Except that it doesn't work. There is leakage from the washer part that is on the PUR water filter itself as it attaches to the metal covering by screwing onto the faucet. There is nothing wrong with the metal cover screwed over the faucet. But the squeeze unit with the two white prongs that opens it up for attachment leaks. And has leaked on the only two units that I bought like this. This is bad engineering or bad manufacturing. I will be choosing another water filter to use. This is just too much trouble.
I experienced the leakage after about 3 months of using my Pur Water Filter. A few weeks ago, the light stopped working. I called the customer service & talked to a representative. They are aware of both of these problems. The rep told me that they will replace the black plastic aerator with a metal one. She explained to me that once I switch the aerator then I will not have the leakage problem. As for the light, the representative told me that the battery could not be replaced. The light is very convenient, but without it we just went back to the basics of counting the 5 seconds before usage. The rep also explained 2 ways we can determine when to change the filter. Mark the calendar when we need to change the filter which would be every 30-60 days for us, & we could also observe the water coming out of the spout. When it appears to be only trickling out - seeming to be backed up, then we know to change it as it should be a steady thick flow when the filter is still good.
I have never experienced a filter only lasting 2 weeks and we have had our Pur filter for about 7 months. My advice to all of you who are having problems is to just call customer service and explain it to them. They will make it right for you. I went to Sam's Club and bought a 6-pack of filters because you spend about half as much as if you would buy them in singles at the store and by them listening to me and even replacing my water filter I am a customer of theirs into the future!
I installed the subject filter on my kitchen faucet in March 2011. Since then it has worked flawlessly. No leaks, and about 60 days from "green light" to "red light." A few days ago, two weeks after replacing the filter, I began getting only a red light. A little internet searching revealed that one consumer had corrected the problem by inserting a straw into the water inlet opening inside the filter housing and then blowing into the straw. So I removed the filter, inserted a straw (the straws that have a bendable section) into the water inlet opening, and huffed and puffed. I reinstalled the filter, and have had a green light for the past two days each time I select filtered water. Once again it's working as advertised with 10 minutes of my time and zero cost. A final question: if there is not battery in the filter, and the owner's manual does not show or mention a battery, what powers the green, yellow, and red lights?
When using the filter, we have water squirting out of the fittings. We have change the fittings and it will be ok for a while and then start leaking again. What can we do?
Have used the PUR faucet filter for years and loved it. Filters lasted 2 to 3 months no problems. Several months ago, got a 3 pack of filter cartridges that only lasted a couple weeks before flow was down to a trickle. Went to different store and bought another 3 pack, same story - only one of them started out fresh as merely a dribble. Tried one more time, bought a 3 pack from yet another store, same story. They last *maybe* two weeks and then barely a dribble out of them. Obviously they've changed suppliers or manufacturing process on their replacement filters as I never had this problem for years prior. I'm through with PUR and am currently trying competitors' filters. Shame really, I liked it. But I can't tolerate spending that kind of money replacing the cartridges every 2 weeks (or less).
This company should fire all of its product engineers and hire competent ones. They have replaced my filter THREE TIMES. The original and all three replacements have ALL exploded. I cannot believe that they are incapable of correctly designing something as simple as a water filter housing. If they had a clue what they are doing they would NOT use plastic and instead make the housing out of METAL.
Filter disrupts water flow to the faucet when the filter isn't engaged. A limited amount of water is forced through and the water pipes vibrate. I have used Pur water filtration system without a problem for a half dozen years. Recently, they have changed the design of their filter system. This is my first Pur filter system of the new design and I am disappointed with it. I don't want to invest in a new Pur filter system and run into the same problem. I will check out some of the competitor's models while shopping tomorrow.
3/10/14, PUR Model #91008 has NEVER worked without leaks. I've used Teflon tape, silicone, Plumber's putty, J-B Weld's epoxy, auto heater hose with 2 clamps (top & bottom) & it still leaks. PUR should make a solid metal (no gaps) part.
I read and followed the instructions to a tee when installing this filter. Water came out painfully slow after 2 days. The guy who thinks that people make this stuff up is a total **.
We bought a new faucet filter system from Costco 6 months ago. Everything seemed to be okay, but last month, I noticed that the green light was on most of the time. It's supposed to go on only when the water is turned on. Today, there is no light at all. Battery is dead and from researching, it seems that there is no way to change the battery.
I have bought old and new models of the PUR Water Filter units for the sink in the past few years, thinking I just needed an upgrade so it would be better. It doesn't matter... They all eventually cracked and exploded on me after only about a year (or less) and the light on the model keeps dying after only a few months of use. These are obviously cheaply made and poor quality. After reading all these bad reviews, I realize I am obviously not alone, so this can't just be a result of human error on the user's part. Will not be buying this product anymore nor will I be recommending it to anyone. What a waste of money. PUR has lost me as a customer forever. The last water filter unit just exploded on me again tonight. I am done with buying this brand.
I have used this unit for years, and just in the last year 2013. It seem like the filter water in the container has become heavy like salt or something was in it? I did a sip of water after another flush thru again the unit. I have stop using the PUR water system altogether since September of 2013.
I am experiencing the same frustrating and expensive replacement issues as the other PUR consumers. Leaking filter, water flow slows as filter is used. Green light quit working more than once. Questioning if filter even works? AKA Former consumer!
I just bought the set of two filters at Costco and installed it. The water that came through the filter seemed to be soap like when I touched it in my hand. It was like you dabbed some diluted liquid soap on your hand and it was very smooth. Not like normal water, you dabbed soap on your hand and washed it away. I drank about 1/2 of a gallon this filtered water and found out the problem after that. The next day, I got really sick and I don't know that if it was because of this filtered water. I stopped using it and google it to see if anyone has the same problem. It seems one person in this list also mentioned soap like. Water is very important for our body. I don't know if the PUR company is qualified for us to use!
We just had a similar experience with our Pur filter: A large amount of soap-like foam formed on the surface of the water. This is the second Pur filter we've used. The first filter seemed to work fine, but we're now concerned enough that we'll hold off on using the filter until we're able to learn more. Has anyone heard of this problem? Is the company addressing it?
PUR Water Filters crack, leak and then explode after a few months use. This has happened to me (4) separate times in 2-3 years. They replaced it but I had to pay for shipping. Do not waste your time and money on this unit.
Have used these PUR counter top filters with replacement elements for years because city water here while clean has bad taste. New PUR replacement CRF-950Z filters are defective and stop flowing after half a tank. To completely empty upper chamber have to remove upper section and place on top of lower unit.. Pur customer service puts blame on customer and wants defective ones returned. Return shipping is more than cost of filter which cost $5.00 each x box of 4 or $20 at Bed Bath & Beyond stores..
The filters have been getting to where they will not let any water pass thru. I tried to get a hold of the company but their website seem to be down.
Used Pur for years, no problem. The adapters added a universal to the mix. I need this to attach the Pur unit onto the sink and it leaks. The water keeps pushing its way over the top edge of the adapter and going down into the unit of filtered water. Metal and plastic just do not work well together. Why don't they make it all plastic or all metal? Solve the problem or at least send me the old adapter. This is the second unit and it's becoming quite expensive.
I personally believe that there are a lot of people who over embellish how bad things work with the purifying systems, don't thoroughly read instructions, and create the majority of the issues that they have occur with their systems. I personally find the faucet system to be refreshingly easy to use! They are made out of cheap plastic, but what isn't these days? If you are gentle with the filter and the unit itself, and don't mentally over complicate the rather simple directions everything works fine! You simply place the filter in the unit with the forward arrow facing forward, (and it can easier be figured out what the front of the filter is) place the cap back on top and gently screw the lid down hand tight. (You will feel the filter automatically lock into place) Turn the water on for a few minutes (the green light will flash assuring you that the new filter is operational), that simple!
And the morons who complain about the flow of water being just a little over a drip...... It's not that slow, and all forced filtration systems are like that. Do some research, stop complaining and acting as if pur filter company is shafting you intentionally! As with all mechanical devices there will be occasional issues. But with the (I'd guess millions, possibly more) filtration systems they have sold, a few hundred complaints (most from simple minded hold my hand and do everything for me crybabies complaining just to complain; a few legitimate) I completely believe they put out exceptional products at a reasonable price!
I bought the faucet-mounted Pur filter and refills. As everyone here has experienced, the system leaks out the back of the housing while it's filtering cold water, and when I run hot water, with the filter turned off, it still leaks out the back of the housing. That tells me that hot water is getting into the filter housing, which the manufacturer says will ruin the filter. Further, the green-yellow-red indicator, which tells you when to change the filter, stopped working before I'd owned the system for 9 months. Now, since I don't normally drink plain water, I don't know if the filter is working or not. I'll change the filter a couple more times to use up the replacement filters I've already bought and then I'll find an alternative water filtration system. This is disappointing.
The water filter has an arrow on it with the word front suggesting that the arrow points to the front. The problem is that it doesn't say anywhere on the filter where the front is and neither does the directions. I kept thinking I had it wrong because the water trickles out but soon realized after reading other consumer complaints that this is normal. It would take me an hour to fill a water pitcher! Don't buy it!
My dad bought the white original Pur attach to the faucet water filter. It worked fine for a couple of months but when I went to change out the filter, I would place the filter in and tighten the cap about half way and the lights would work up until that point. While tightening the cap the rest of the way, the lights would go out and it felt like the cartridge would turn within the filter, thus moving the filter out of the 'front' position. I double checked to make sure I had the correct cartridges and I do. I also took the black rubber band seal off the cap to loosen it but still no luck. Since I have been seeing other people have problems with the lights not working, I'm wondering if that was the problem but they work the first half of the cap tightening so I'm at a loss for why it's not working! I have tried 3 different filters thinking one was a dud but all do the same. Super frustrated on wasting money!
I've used the PUR faucet water filter for about three years. The first two years were fine. Then the plastic adapter broke and I called PUR to get a replacement. I was told that they no longer used the plastic adapters. PUR had "upgraded" to metal adapters. They sent me a new adapter. That's when the problems started. The new metal adapters last about two weeks before leaking. It starts as a slow leak and within a few days ends up spraying my entire kitchen. I believe what is happening is that hot water is causing the metal to expand and when it contracts again it is misshapen causing the leak.
PUR customer service, of course, has said no one else has complained about this problem. They said I was the only one experiencing it. So it is reassuring to visit this site and find over three hundred other people who have the same problem. PUR has been good about sending me packs of replacement adapters. This last time, instead of sending me the adapters they sent me a new filter kit with a sticker that says "new and improved". I hope they have fixed the problem. I'll report back if the leak is gone.
Pur instructions say to align filter to front of cartridge. Problem is there's no adequate instructions on how to do this and there are no tabs on filter cover or bottom unit to show that filter is properly aligned. Also, I have owned other water filtration brands and this has to be the slowest water dispenser of all of them. The location and ease of the lever on the unit makes it very easy to engage it accidentally while running hot water, which will ruin the filter. Once the red light on my unit goes red (indicating time to change filter), this Pur filtration unit will be tossed in the garbage can!
It works fine for little while then will slow down to a very small trickle then quit. Have tried shaking it to rid a possible air lock, works sometimes. It really is not worth the money that I gave Wal-mart for it nor the upkeep in filters with it acting this way. I place blame to the makers of this item. Very poor product! Have even had my sink faucet air-lock up, take filter off leave faucet in on position, let water run like in bathroom and wow kitchen sink faucet works with running water again. No thanks to Pur water filter! Don't want to try get money back. Not worth the stress!
Everyone that I have had has leaked. They are fine for about the first three days, then they just leak, no matter what.
It never worked properly from time of purchase. After a month, I thought replace the carriage, maybe that will help. Nope the red or green never worked, I just assumed it wasn't suppose to. Maybe that's an upgraded version. I decided to remove it all together... I have been trying for three days. Finally it came off. Well the faucet end is threaded, now what? I took off the piece from the pur. It doesn't fit. Now I have water spraying all over... Basically like when I had the pur in the faucet.. So frustrating!! They need to improve the quality of this product and I will let everyone know. Do not purchase.
I bought a PUR water filter. I have only used the filter part few times - I bought it to fill up my cats' water dish. After the 3rd use, whenever I turn the hot water on in my sink, water drips out the filter side of it. I have tried multiple things to stop this, but nothing works. Since it says not to run hot water through the filter, I am guessing that the hot water that is dripping out of that side of it has voided the warranty. Once the filter in it is used up, I will be buying a Brita to replace it and I will not be buying PUR again.
I'm on my second one. The first one leaked at the area where the filter cap screws on the bottom, water sprayed everywhere. The replacement they sent me leaks on the bottom, behind the "spigot" of the filter. After replacing an old filter on this one, the filter indication light will not activate. I wish Culligan water filters were easier to find in stores, the only store that may carry it is far from where I live. Tap water is terrible on L.A., one can see it with the naked eye. My old filter was a Brita, it physically broke when the warranty was over; but, I may purchase another, it didn't leak.
I too have had problems with the Pur filter leaking. I bought two from Costco. They leaked. I took them back and these two leak. Pur should be ashamed that they have such a poor product. If you own stock in this company, sell it.
I have had my current snap on filter unit for about 3 months and all of a sudden the water started shooting out around where the top screws onto the bottom. I like this type of filter because it's faster than using the pitcher type. I have been using this type for at least 10 years and this unit didn't last very long and I wonder if it's because I bought it at Walmart and not a hardware store. Thanks.
Have had the same problem with two in the past year. Water is great when they work. Have had to replace filter cartridge at least once per month and I only use filtered water for large mug of tea twice per day. After about a week or two, the flashing light just stops flashing. It is green then nothing. Have to unscrew top, remove filter, re-insert and the light works again for couple of weeks, but don't know when filtering is no good. The filter cartridges are very expensive.
The problem is that after time, the water flow at the faucet (not in filter mode) starts slowing and eventually goes to an unusable dribble. The only way to use the faucet (not in filter mode) is to move the one-click selector about 1/3 the way between faucet and filter mode. This is my second faucet mount that has developed the same problem. The first lasted about a year, the second 6 months. When Pur first came out years and years ago, I had the faucet mount that turned on/off by rotating the entire filter. That one lasted at least 5 years. I guess the new system is not good. I don't recommend buying one and now, I will replace with some other brand. BTW, the warranty is not worth it because it would cost at least $10 to mail back to Pur while the cost of a new one with a filter is $20 at Home Depot, so it doesn't make sense to mail back.
My daughter had a Pur pitcher for the last year and we never replaced the filter cartridge. I finally decided it was time and bought a 3 pack at Walmart. However, the filter drained only a little of the water from the reservoir, then stopped. After reviewing the comments on your website, I thought I probably had a bad filter. I angled the pitcher back a little to inspect the cartridge when I noticed it started to drain again. I sat it flat and the drain stopped. As long as the pitcher is sitting tilted a little to the front or back, the filter cartridge actually operates normally. Now I've not tried this with the other two filters, yet.
For the amount of money spent, there shouldn't be this many complaints. Haven't had it for two months. Leaks a little from day one, got progressively worse. Doesn't just leak, but sprays now. Appears to be the threaded section of the adapter. Even a little teflon tape doesn't help. This is the newer chrome model, sold at Sam's with four cartridges and four adapters of various sized for different faucets. Not even through the first cartridge and thought, hmm, wonder if others are having the same problem. Yep, appears to be a design flaw. Taking it back to Sam's. The old white unit lasted 6 years before needing replaces. Never leaked on the same exact faucet.
I have to agree with the customer stating that something has changed in the filters. I, too, have been using these filters for years in my large, in fridge dispenser. I may now get a week... if I'm lucky out of these filters. I kept thinking something drastically changed with my water. Now after reading some other experiences, I believe it is the filters. That's too bad. I really like this water dispenser.
CAVEAT EMPTOR!!! TO EVERYONE... HEED THE ADVICE IN REVIEWS! The majority of the reviews were negative. I didn't take heed and bought the product. What a waste of money. It was easy to install, but that's it. I bought the filter Nov. 25, 2013, installed it a few days later, was away most of December. Here it is Jan. 16, 2014 and it drips water… no stream. I contacted the company, the rep was blase and advised me to purchase another filter… after less than 30 days of use… YOU GOTTA BE KIDDING!
About 6 or 7 months ago, I bought the new Pur water system which comes with 4 plastic adaptors (A,B,C,D is how their labeled) and I've gone through numerous A adapters. The connection between the adaptor and the water system will leak and spray water out. I've contacted PUR several times, they were always very nice and sympathetic, because that's the only way to get new adaptors. I go through the A adaptor about once a month then have to call and they'll send new ones out. Not a very well designed system.
I upgraded to the faucet filter with the quick release feature which I liked. On the previous model, untwisting the cover to replace the filter was a pain. I experienced no problems with leaks or fitment. I think those that experienced these issues failed to properly thread and tighten the adapter. What I did experience was a flow issue. The filter started malfunctioning with restricted flow in the non filtered mode. I changed the filter and it worked great in the filtration mode. When switched to faucet mode, flow issues again. I removed the filter, reinstalled and tried it again-same issues. I discovered that the switching valve was defective. It would operate correctly in the filtration mode but not in the faucet mode. I'm guessing that routine hot water flow partially melted the valve mechanism. The earlier version was superior.
I purchased a Pur water filter for my faucet and it leaked from the very beginning. I took it off and replaced it with a new one, and it leaked even worse - it sprayed and leaked even though I placed the correct fittings on the faucet. I will not purchase another one as this is not what I expected this water filter to be.
I have used Pur faucet-mount water filters for years, as I don't have the patience for the Brita water filter. They used to last at least a couple of years, but in the past couple of years I have had them fail in less than a year. The snap-on one seemed a better design until the shoddy plastic adapter initially started leaking, then spraying, then falling off, breaking one of my favorite non-replaceable glasses. They said it was a design flaw and they'd send a sturdier adapter with metal threads (and three other adapters that I don't need - no thought to carbon footprint here).
It wasn't going to get to me in time before I was leaving for a month on a business trip, so I bought a new filter that had the metal adapter and put that on before I left. It didn't leak too badly while I was away, but by the time I got home it was leaking, so I replaced it with the metal-thread adapter that had come in the mail. The new one lasted a week or two before leaking, so I switched it out with the other metal one. For months, since around August, I have been switching the two adapters out every three to five days. It leaks minimally for a few days, then suddenly sprays.
I complained in September and they said they'd send me a whole new unit. I had to go away again and got home to find a very lightweight box that had been delivered by UPS. It was lightweight because it was empty. Was this some kind of obscure Buddhist joke about the nature of emptiness? I called to tell them it was empty, they said they'd send another but it might take "five to ten business days." That was over three weeks ago. I called again today, waiting on hold listening to Muzak for 9 minutes before someone answered. The man was polite and helpful, but said that UPS had delivered it in November. I suppose it's possible that someone would come down my 100-yard driveway in a rural area just to steal a UPS package, but I find it unlikely. They said they'd send out another one, and that only 1% of their units ever fail, and I was just unlucky to have one.
I asked the name of the CEO. He didn't know. He offered me the option of leaving a voice mail to the manager, saying they were a big company and were very busy and someone would get back to me. I loathe voice mail and figured it was useless, but left a long message. No call back today. I suspect that this is just a design flaw that some people put up with. My last house sitter was really annoyed with it, and I think it contributed to her running the garbage disposal without running water down it, which cost me a $251 plumbing bill. I live in a semi-rural area with community wells, but because it's a utility they are required to put chlorine in the system, which makes the water taste foul. I guess I will start researching alternatives. If these units actually worked they would be great. Too bad they started making them so shoddy. I wonder if they used to make them in the U.S. and they were better then?
I purchased the PUR water purifier (the white plastic one) and shortly after I installed it, I started noticing leaks underneath the sink. The apartment maintenance man look at leaks and said the leaks were caused by the PUR water filter. He removed it and recommended not using it. However now I have a bathroom cabinet with water damage and what looks like mold spots. The maintenance man said he thought the black spots were just glue showing through as the cabinets were particle board but that he would replace the bottom board next week. A poorly designed product that causes water leaks can lead to more serious problems if not detected quickly. I will never again buy this product and I strongly recommend no one else buy a PUR water purifier either.
I have used PUR Water Faucet attachments for several years. However, the last two I have purchased leak. After contacting the company they assured me it was the connector to the faucet and sent me another one. It worked for about 2 weeks and then started leaking as well. I am very disappointed with PUR. Their quality has gone downhill and they don't seem to care about repeat customers. What a shame. I will not buy another unit in the future.
Recently had to replace one of the white, horizontal faucet filtration systems as it developed a crack in the filter housing and was leaking. I have always used PUR products in my household in the past. The old unit lasted for about 5 years or better and until the housing cracked, did not have any complaints with its performance. Bought a model FM-3700B to replace it and from the minute I installed it, it leaked. It sprayed water from around the adapter, water poured from the "overflow" hole behind the filtered water outlet which, by the way, the customer rep said that any water coming from this hole is not filtered water, which negates the reason to have this unit in the first place!
The unit is a flimsy plastic that bucks and shakes when the system is turned on. At one point I thought the whole thing was going to blow off the faucet! I had to remove the whole unit and called the customer rep who seems to think that a new adapter is going to fix the whole issue. After reading about 320 similar complaints, a new adapter is not going to fix an inferior product. I will try the new adapter being sent and if it doesn't magically fix all that is wrong with this unit, I will be purchasing a Brita system, sending PUR its inferior product (I don't like clogging our landfills with cheap plastic) and never using PUR products again.
But the fact is that the filters work just fine if the outlets at the bottom of the filter are not submerged in water. But per the instructions (and the only practical way to use them) is to use as intended and that is to install the filter in reservoir (top half of pitcher), then fit reservoir with installed filter into the pitcher, and fill reservoir with water. As water passes through, the bottom of the filter where the outlets are becomes submerged within the first 20-25% of the water passing. It's supposed to keep passing until the reservoir is empty and all the water has passed into the pitcher, ready for use.
But they do not work. They are all defective in that once there is the slightest back pressure on the outlets from being submerged, the flow of water incrementally decreases and eventually stops completely. First 5 minutes or so, the water flows free and 20% or 25% of the reservoir empties into the pitcher. Then at that point, the bottom of the filter is becoming submerged. Then over the next hour or two or more, maybe another 20% or 25% of the reservoir manages to flow through. Then at some point it stops. 12 hours or even 48 hours later, about half of the water still remains in the reservoir. The filters are defective
Something has changed in the last couple of months. I have been using them for yrs and and now all of a sudden they are not filtering properly, I even bought new ones because I thought maybe I got a defective pk and it is the same thing. It works fine when you first replace them and then in couple weeks it won't filter the water down from the reservoir. I thought at first I had forgotten when I changed it but this time I wrote it down and it has only been two weeks. I am furious. I don't have money to just throw them away after a couple weeks!!
I think I can safely say WHY all of this is happening with the 'new' Pur casing and filter and the crazy leaks and light. Someone else bought PUR two years ago, so whoever owned it previously did us right. I have used these filters for years and noticed all of these glitches fairly recently. The new owners of PUR need to read this bad press and wake up or they'll all be driving taxis for a living. I talked with a customer service rep yesterday and am being mailed another lemon. When I saw this website (she told me she never gets any complaints.....such prevarication) I called today and told them about their bad press. When I mentioned that I've been using PUR for years she blurted that the company was taken over two years ago by new people. This should explain everything. The new people need to get back to the old way or take to the highway.
The first time I used the faucet filter it worked just fine. No issues at all. But then when I had to unhook it and its adapter to hook in the adapter for my washing machine (it hooks up to my sink), the adapter changed out just fine. The washing machine ran (and still runs fine and leak free when hooked up). But when I unhook it and hook the adapter for the Pur Filter back up, it doesn't leak. But when I click the filter on it and turn it on so it will actually filter.... it starts leaking and spraying water everywhere. I have had someone come over and look at it and like myself, they couldn't figure it out either. I haven't done anything to it, lost any parts, and I have NO idea what is going on. And I would love to know what is going on since I have never had this issue before.
I had a bunch of PUR filters about 5 years old (sealed) moved to new house and water was nasty so we bought a new 3700 filter at Target. First filter was good for about 3 weeks or so, then when about 3/4 red (the line) it started leaking out the window. Each day it got worse. So today I changed the filter thinking maybe it was getting clogged and backing up (which shouldn't happen anyway). But no luck, leaking even worse than old filter. I have contacted PUR corporation from their website and will see if they get back to me with the 2 days. Hopefully there is a solution as I have 4 or 5 more filters but this way is useless as unfiltered water (I presume) is mixing with my filtered water defeating the purpose - right?
As reported by other consumers, I have been using the Pur water filters (faucet mounted version) for a few years. Only recently, the flow becomes extremely slow very fast (2-3 weeks), instead of a couple of months. It is slow enough to render it useless. I will be changing the brand/system after the latest set of filters that I purchased are used up.
I've used this water filter system for years. Tomorrow, I'm returning a replacement unit I just bought. It's plastic junk like the one I'm replacing. I have good water pressure, but when I activate the filter, the water comes out in a slow trickle. That is the same reason why I need to replace the old one. The main unit is made in China (where else?) and the filters are made in Mexico. I've also bought the package of three filters and had one that didn't work. I'm not buying this again.
WE have had the Pur water picture system for some time and just recently have experienced numerous problems with the water filters for that system. Over the last couple of years, the filters for that system would definitely last the time stated, 10-12 weeks, but recently we have gone through 6 filters at an average of one every 2 weeks. The filters are not inexpensive thus purchasing 6 filters in 8 weeks is extremely ridiculous.
Purchased the box of 3 refills as I usually got for years now. This time, however, the first one worked. The other two were DUDS. Will try to bring back over to Walmart and see if they will exchange out. There is a definite problem with these filters. The water does not pass through at all and I just cut open the sealed silver packages. Very sad because I had been using them for years. Will try to exchange; if it happens again, I will no longer purchase these filters. Unfortunate :-(
Leaks from the threads of the adapter that screws onto faucet. A small leak, but still shouldn't be. This was a replacement for the old style white one.
I know it doesn't matter about indicator light turning red release pressure and tighten back and it's green again. It is not about how dirty it is, just that it is programmed for so many turn on then turns red. This filter is a rip off. Do not buy!!!
The only issue I've had was due to a design defect with the adapter. Water leaks between the plastic and metal of the adapter under pressure. I resolved the issue (contact me if confused) by placing a dab of 2-part liquid epoxy where the metal is visible on the underside through the plastic creating a leak proof seal. This appears to be the major complaint of this product.
Like so many others, I too have had problems with the Pur filter leaking. The all-plastic faucet adapters deformed and allowed the entire filter housing to drop into the sink and the "new" metal lined adapters would leak between the metal liner and the plastic causing a stream of water to squirt as high as the ceiling! Also, when the faucet is turned on, there is a stream of water running out of the back of the housing. I have replaced 6, maybe even 10, housings over the last 4 or 5 years. Then, in the fine print, I found that the adapters are made in China! My cure was to throw the whole thing out! No more Chinese junk!
For the last 8 years we have been buying Pure Water Faucets. WE were happy with the first model and it lasted 3 years until the whole system cracked. Then we bought another one that cracked within 5 months. It seems as though the last 5 years we have replaced 1 at least 2 times a year. I started to buy the water from bottled spring water while I couldn't afford to buy the filtration system. Then I bought another one after putting the second filter in it is now not letting much water push through even to do dishes with the regular side.
Dog will drink regular tap water...though filtered water would be better...Dog will NOT drink PUR filtered water. You decide. We are having our tap water tested, PUR filter water tested, and our former BRITA filtered water tested. Will update with test results.
I also had a Pur filter that functioned quite well for a number of years. Unfortunately a guest forced the lever the wrong way and broke it. I replaced it with the new clamp-on style and experienced severe leakage almost immediately. I returned it to Costco and exchanged it for a replacement. This one is even worse, sending streams of water up into your face. I guess my next move is to contact the company.
I, too, have been using this type PUR faucet-mounted water filter (model FM9400B) for years. The older model appears to have been better or stronger built although I believe the new snap on design COULD be an improvement. I can't address the leaking outer casing and yes, the green, yellow, red light dies quickly. Also, the threads on the plastic faucet adapter stretched or loosened from trying to tighten the plastic adapter onto the metal faucet threads causing the whole filter to drop into the sink unexpectedly...
I was happy with the replacement adapter set PUR sent when I complained. The new adapter had metal threads molded into the plastic adapter. My problems were solved, for a short time.
The water passing through the filter traps impurities and becomes heavier while filtering the water, adding stress to the clamp holding onto the adapter. The heavier filter will drop slightly on the clamp and bind on the adapter, so as someone may swing the filter housing to the left, the heavier filter housing will begin to loosen the adapter on the faucet threads causing water to leak past the washer and threads. The solution is to remove the clamped on filter, tighten the adapter, replace the filter housings and the PUR filter is operating once again without leaks. NOT TRUE.
The clamp-on faucet filter and the model it replaced always developed leaks through the adapter/Aerator rubber washer. While the clamp on model design has separated the wire aerator from the rubber washer, the rubber washer still fails too quickly. From past plumbing experience, I think the washer material is too soft. Both cold and hot water pass through the adapter. I feel the washer material degrades easily and cannot maintain a water tight seal for any length of time.
Unfortunately, PUR has a captive client base with the USA's "safe" domestic hard water supply. Why else do we buy faucet filters! It will irritate me greatly if my PUR filter housing decided to leak. If one is mechanically inclined, they can compensate for the idiot light by weighing a clean filter & housing to compare against the weight of a full filter. Believe, when the filter is full and should be changed, you can judge by how heavy it hangs on the faucet. By the way, the rubber washer is NOT a standard size. From memory I say it is 13/16" OD x 9/16" ID x 3/32" thick. Back in the day, I could have stamped a few out of 3/32" sheet rubber. Any suggestions where to buy them? Thanks!
The newer Pur systems connection to the faucet is cheap plastic and leaks.
I just threw out my Pur faucet mount water filter because it was causing my Delta single handle faucet to spring leaks. I thought it was the faucet so I bought Delta replacement parts for it. After repairing it, the problem would start up again after a few weeks. Finally, I removed the filter and guess what? No more leaks around the faucet. I'm so annoyed because I spent money on 2 replacement part kits from Delta and now I have a bunch of Pur filters that I don't intend to use. I don't know if the problem is too much pressure built up by the filter or if it's too heavy for the handle. Does anyone have a better solution for filtered water that won't cause faucet leaks?
Recently, the replacement filters for the Pur pitcher I've owned for a number of years have not been working properly. After 2-3 weeks, they filter water EXTREMELY slowly and then not at all. I have not had this problem in the past so something must have changed. I've emailed their customer service and hope to get a helpful reply.
Green/yellow/red lights - Three stage filter supposed to be good for a 100 GLS. Do the lights respond to times used or GLS used? Three consecutive filters the red light comes on way too soon. Seems like a marketing ploy to sell more filters.
I have the same complaint as many others - leaking around the connection to the faucet. The "One click system" is oblong and the faucet round - hmm... Also the filter housing fills up and weeps out a hole in the back and the flow is much slower than when I first installed it. It acts as if there is a blockage where the filtered water comes out. I even replaced the filter when the light was still green thinking that might help. It did not help the weeping but did improve the taste of the water. Before replacing the filter, the water had taken on a metallic taste.
I purchased and installed a Pur Snap-on filter about a year ago. About a month of use, it came off the faucet. It would not stay on after several tries. A black ring came off it. I then bought a screw-on mount Pur filter. The replacement filters only last about a month and are expensive! The Pur filter started leaking a couple of months ago, and gets worse as time goes by. It is leaking in a stream when I use it in the filter position. I replaced an O-ring type washer in mount to faucet, but that hasn't stopped the leak. I need to filter this water, but this doesn’t seem to be working.
I turned on the filter this morning and heard a pop and water everywhere. This is the second PUR we got and both did the same thing, but this one we have had less than a month! We're Not Happy!
The FM3700B model has a smaller hall located opposite to the normal outlet hall in the front side of the base. It leaks from that small one besides inlet side which has been leaking from the beginning when I started using it year ago. The amount is a small streak. However, since it pours in unfiltered mode as well, I certainly suspect that it is contaminating the filtered water and counteracting or cancelling or self-defeating the purpose of use.
I just bought the Pur faucet mount 9500B with a year's worth of filters. It worked great for about one week. It started leaking immediately from the adapter. I've tried teflon tape to stop the leak but it has only gotten worse. The company sent a new adapter for free and it still leaks. I see this is a common problem. I wish I'd read before my purchase and subsequent frustration.
For the faucet system, there is a horizontal and vertical system. I've bought both. The problem is with the filters. The filter for the vertical system is the same filter for the horizontal system. The filter front goes in the back of the horizontal system, therefore, it doesn't filter the water properly. There should be a filter made for the horizontal system. The vertical system filter works well because it's designed properly. I wouldn't buy the horizontal system again. Waste of time and money.
I have water leakage. I thought it might be from fitting installed on the sink faucet. I installed Teflon tape at that point, but didn't stop the leak. I looked at the sealing area and it is oblong. I have another filter housing and the seal is made the same way on my older one as the new one. The older one leaks less because it has been used less. Not sure where water is coming from that comes out of weep hole under the housing at the back. But when it is pressured up with filter running, I get the leakage. I read through all of the complaints. I don't see any cracks anywhere on my housings on either filter assembly. The sealing area seems to be more apt to leak because of the oblong design. I haven't called them yet, but will.
I have used Pur water system for years with little to no problems, that is until four days ago. I opened a new box of pitcher filters and have encountered the same problem as others have written about. Water in upper reservoir not yet filtered, flows until the water in lower (filtered) half reaches the filter. I bought them through the drugstore and will try to return. Maybe if we can return filters to suppliers, Pur will have to change. Our calls, emails and rants don't seem to be going anywhere.