PropertyRec.com Reviews

Great customer service! I worked with two different Reps on different days. Representative Patricia and George were knowledgeable, responsive and provided accurate information. My questions were handled promptly, making everything smooth and easy. I really appreciate the professionalism and attention to detail.

I initially received the wrong report and charged too much in error, but the customer service agent, Robert, was very helpful and responsive. He issued a refund very quickly and sent my issue to his Data Specialist.

I needed to cancel my account as I was no longer needing access. I found the live chat on the public records website. I used the chat and had a very Quick response and prompt removal of my account. They were able to pull up my account quickly and avoid further charges.

Gary provided outstanding customer service from start to finish. He was very helpful, patient, and made sure all my questions were answered clearly. He went above and beyond to make the process smooth and stress-free. I truly appreciate his professionalism and dedication, and I would definitely recommend him to anyone looking for great service.

This is my first time to utilize this service; seems to be a very efficient way to obtain property tax information without staying on the phone. Prompt response and hopefully all the information I requested will be emailed to me.

AMAZING! Fast and prompt with request, charged me too much and automatically took away the fee and closed my account for no further charges to be made, thank you! The chat support was very helpful and quick for me to do for assistance while I was trying to figure some items out for my title information that was not disclosed when purchasing a used car.

I needed to cancel my account and it was done quickly without any pressure to keep it active. I do appreciate that. Thank you so much! I would definitely recommend this service to others.

Kimberly was great and fast. She reviewed my request, promptly explained the charge, and helped me resolve the issue immediately. She also advised me to reach out to other departments to possibly resolve my problem.

I contacted PropertyRec.com chatline to have my account closed. The representative was professional and very helpful. After providing the requested information, the account was closed immediately, and an email was forwarded confirming the closure. The entire process took less than 10 minutes. I truly appreciate the prompt response and follow-up.

My issue was taken care of in a fast, convenient manner. The Chat online feature of your system is great. The agent responded quickly and professionally. The records I requested came quickly and efficiently. The customer service was greatly appreciated.

I had a small issue with a payment that I didn't know I would keep being charged for on a monthly basis. I used the live chat for assistance and got the exact help I needed! Thank you so much for the help.

In our paperless world I could benefit greatly from accurate records available online. Inevitably I am disappointed with search results. Frustrated l started the chat. Carol answered immediately. No wait. She explained how your company has limited access to all criminal records. She also quickly explained my account is closed and $1 refund has been issued. She was professional and helpful. I worked at a call center for more than 10 years. These live chat agents represent the business as much as a brick and mortar office building employees or a service desk. KUDOS Carol! Give her a raise! If that's not in the budget, go buy her some cheese popcorn from the vending machine.

Helped me fill out my background report for employment that required extensive information. Information that I couldn’t think of because it was ages ago. It was imperative I listed as much information as I possibly could and this site helped a lot.

Very quick response and issue resolved in under 1 minute after providing my information. I didn't have to over explain or anything. She understood right away and resolved my issue instantly. Thank you Barbara for your help!

I didn’t realize that when I signed up it would be a reoccurring charge. I chatted with a live agent who promptly put an end to any future charges. I greatly appreciate the prompt response and resolve. Thank you.

I had been charged for charges I had not made. I contacted the chat on the website and the customer service person helped me to get part of my money back now and the other amount will be returned soon.

Ryan was quick and responsive two times, in a row! He got the two receipts that I needed for our records emailed in seconds. I had gotten a phone call in the middle of our conversation and lost connection with him. He promptly jumped right back on when I came back.

Very good customer service indeed! I truly appreciate your time and efforts in this matter. It has been a pleasure to work with your company and look forward to using your services in the future! My report was very informative and seemed very accurate.

I thought I was signing up for a single search but I got more than one charge. The customer service was helpful once I told them I didn't want to pay for an account in the future. Cancelled my account today.

I recently ordered a property report for $1, but I appeared I got charged $9.95 when I checked my credit card. Now my card got hit with a recurring charge of $1 from PROPERTYREC.COM. I tried calling the 24/7 support but no answer. I tried the Live Chat, and I immediately got a message from Rachel in customer service. She was very helpful in cancelling my account and refunded the errant charges. Thank you!

Found the info I needed and the customer service chat was super helpful. I had received a charge on my account and they helped me in less than 5 minutes to resolve the issues. Charge was refunded and the person helping was not pushy.

Fantastic. I was being charged reoccurring for something I was not supposed to be. I was getting wound up for an argument like it normally is when you try to get your money back from fine print charges. But he was very kind patient and quick. The problem was solved as quick as it arose and I was promptly refunded in under 5 minutes after providing my information.

Resolved issue with excellent efficiency, and was prompt and friendly throughout the short interaction. I provided my email and he was able to locate and assist right away. Honestly there isn’t more to say, this review is longer than the customer service interaction haha

There was several recurring charges on my card for the past several months, so I call and but no answer on phone. So I log on to the chat and the rep was very helpful. It was very seamless and effortless on the rep's part. I was very happy with the results.

I was getting charged monthly for a report bundle and as soon as I reached out to get the charges stopped I was immediately able to get that done with the chat assistant and also was issued a refund for the current month. Very quick and easy.

My experience with this service was overall positive. I received a helpful, quick response to my question. Russell was able to resolve my issue immediately. I appreciate the service and expedient service, easy to log-in and chat with an associate.

The agent was very helpful and took care took care of the matter quickly. I'm very pleased with the customer service that I received. It was prompt, no issues. And the agent was friendly. Did not give me a hard time. I would use this service again.

I needed a report and was able to get one. They were helpful and when I was charged for recurring fees that I apparently clicked on something they reversed the charges as soon as I noticed the issue.

Searching for the information needed was simple and effective. It had more information than I expected. Chat box was prompt and friendly. Unfortunately, it isn't really needed right now so no need to keep paying for it but will come back at some point.

I appreciate their service. Pretty comprehensive and informative. The information I needed was available and accurate and useful. I would use their services again when needed. Thanks for existing!!!!

The person that took my issue handled it very quickly and all is good on my end, no more worries. I have never had anything like this handled so efficiently and easily. When I inquired about a person I thought it would be a one and done charge, I see another charge on my account.

Site makes it almost impossible to find your subscription details and a way to cancel it. Support was very helpful and prompt though. Information was helpful but I don't use it enough to warrant a subscription.

Helpful tool validating ownership of potential private rental homes! When I needed assistance after, the support team was quick and resolved my issue within minutes. Would recommend to anyone who is renting through a private owner.

I was afraid this company was a scammer company and. I was pleased and surprised at their integrity. The transactions were fair and honest. Thank you! I signed up for a free $1 trial and cancel but was still charged for a year. They issued a full refund when I requested it and it was seamless.

Kevin through chat was super helpful when I went to close my account and found the website difficult to navigate to close may account myself. The information was helpful to get quickly, but free public records would've sufficed if I'd spent more time.

Customer service was prompt on helping me with my issues on closing my account and refunded me. I no longer needed the service provided and they were able to close the account as soon as I reached out.

The service on the site helped me locate the information I was looking for. Plus customer service resolved an account matter regarding auto payments nearly immediately even though it was on a Saturday. Incredibly impressed and most appreciative of the ease in getting the matter resolved!

I received fast, efficient help from my customer service rep Amy. I messaged very late at night and she replied right away. She was very kind and pleasant to speak with. I don't know if I have ever been helped so fast. Great service!

I must have accidently subscribed to this service, but when I contacted them they very politely closed the account. No muss, no fuss. It is nice to know there are still some polite people out there.

I did a live chat to change my report contract and the response was immediate! The account was closed and my monthly charge refunded. I was very happy with the immediate reversal that I could see in the card activity!