Premier Pools & Spas Reviews

The pool itself is fairly nice however when they packed the dirt around the pool they used lots of construction trash to fill the holes. The pavers were installed very poorly & look terrible. They promised the plumbing would wrap around the spa so we would have room for future projects & that did not happen. The Pebble Tec bottom has some bad spots. They use second rate subcontractors & don’t really care about anything except getting it done quick & cheap.

No option for ZERO stars as that is what it would be. Horrible customer relations and the owner "Dickson" (NJ) is very quick to cash the checks and then wants no involvement when there are questions/issues (as ANY owner should make themselves available. Customer service staff are very rude and condescending, no communication and subcontractors are not very qualified. Subcontractors who did the gas lines left the pressure gauge on that was supposed to be taken off and capped. I have HVAC guys here and they say it and indicated that is a real potential danger that can cause and explosion. Called "Dickson" the owner and he sent back a text saying "call the office". Can you imagine the owner not wanting to just take care of it? Stay away, and this will be all over social media. Quick to cash the checks but then just HORRIBLE!

Stay away from these people at all costs. Not sure they are still in business as they haven't returned my phone calls or emails. I gave a $1000 deposit about 2 years ago and when I did I was told I can get it back if I decided not to move ahead for any reason. They had a sale on and pressured me to give them $1000 to lock in the promotional pricing. Unfortunately my finances changed and couldn't move ahead. I have requested my money back by sending emails, text and phone calls but no one is reaching out. I have even go to their parent company and still nothing.

Absolutely a wonderful experience. From beginning to end. The salesperson and construction manager were in constant contact with regular updates. This is my 3rd pool and Premier has been the best builder!!

Pls DO NOT USE them. They messed up the entire project, by 6-month delay in the time frame, the pool is out of shape and not levelled. They promised price includes the dirt removal, but they will not take and leave it in your backyard and make you pay extra. Bunch of ** and don't answer phone calls now. The sales lady Lisa is another useless, who sold me the pool for $58k and installed a shitty pool, so damn disappointed...pls pls pls don't use them.

My experience with this contractor in Palm Desert was nothing short of a nightmare. From the very beginning, their communication was completely inadequate, and I felt more like I was managing the project than they were. There were deviations from the agreed-upon design and the use of materials that didn’t seem suitable for the job. When I raised concerns, I was met with excuses, deflections, and a complete lack of accountability. If I hadn’t persistently followed up on unresolved issues, I doubt they would have been addressed at all.

Project is completed and there are some pending issues. The owner manager now won't return my calls or answer my texts. I'm not attempting to contact them again. I done chasing. Poor customer experience.

Wow, their repair estimate guy was wrong about pretty much everything he told me... First, when I scheduled the appointment, I mentioned that one of the three items we wanted them to look at was our solar pool heater -- yet no one bothered to mention that they don't do solar until the estimate guy showed up for the appointment. Strike 1. Then, after only checking the system for a few minutes, he told me that we need both a new pump for the spa jets that weren't working. Fortunately for us, my husband has an engineering degree and decided to take a look at it himself before agreeing to pay them the nearly $1,700 they wanted (more than twice what an actual pump would cost). Turns out we just needed to replace the relay and adjust the valves. Works fine now, and I don't think the guy they sent has any clue what he's doing. Strike 2.

In 2023 I submitted a request for estimate through the corporate website and my request was forwarded to the local representative in Delaware. Fast-forward 6 months into the process and I submitted a complaint through the corporate website and immediately received an automated email response that sounded more like "it's not my problem". This is an excerpt from the email response "Since your contract is with the local franchisee, it will be their responsibility to discuss the situation with you to determine the next steps." And I never heard from them. Fast forward to today 10/8/24 and if you Google for Frank Stiles Delaware you'll see that under the noses of Premier Pools this man took over $4 million dollars from more than 20 victims. Today he's out on bail. But suffice to say that Premier Pools and Spas not only will not stand behind their brand but also are negligent in hiring just about any criminal without minimum background check. Beware **.

Premier Pools and Spas in Plano TX designed and built our pool in 2018. Horrible experience designing and building the pool as we fought through it. Since then and just outside any warranty, even though the branch closed down the following year, we have repaired cooping around the entire pool as it started to crack. Learned not enough mortar was used. A pool design of waterfalls resulted in a water leaking behind retaining wall which also needed repair. We have replaced two pool pumps and learned that we had an internal fire in the latest pump last night due to improper wiring located in the motherboard which was done by Premier Pools. So a new pump and new motherboard was needed today. Please don’t use this company as they’ll be cutting corners while you’re not watching.