Premier Pools & Spas Reviews

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About Premier Pools & Spas

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Premier Pools & Spas designs and builds custom swimming pools and spas. The company offers services such as pool construction, renovation and maintenance for both residential and commercial clients.

Pros
  • Responsive customer service
Cons
  • Significant project delays

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Premier Pools & Spas Reviews

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    How do I know I can trust these reviews about Premier Pools & Spas?
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    PricePunctuality & SpeedStaffRates

    Reviewed April 19, 2026

    The pool itself is fairly nice however when they packed the dirt around the pool they used lots of construction trash to fill the holes. The pavers were installed very poorly & look terrible. They promised the plumbing would wrap around the spa so we would have room for future projects & that did not happen. The Pebble Tec bottom has some bad spots. They use second rate subcontractors & don’t really care about anything except getting it done quick & cheap.

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    Customer ServicePunctuality & SpeedStaffCommunication

    Reviewed Nov. 8, 2025

    No option for ZERO stars as that is what it would be. Horrible customer relations and the owner "Dickson" (NJ) is very quick to cash the checks and then wants no involvement when there are questions/issues (as ANY owner should make themselves available. Customer service staff are very rude and condescending, no communication and subcontractors are not very qualified. Subcontractors who did the gas lines left the pressure gauge on that was supposed to be taken off and capped. I have HVAC guys here and they say it and indicated that is a real potential danger that can cause and explosion. Called "Dickson" the owner and he sent back a text saying "call the office". Can you imagine the owner not wanting to just take care of it? Stay away, and this will be all over social media. Quick to cash the checks but then just HORRIBLE!

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      Customer ServiceSales & MarketingPriceRefunds & PayoutsRates

      Reviewed Oct. 9, 2025

      Stay away from these people at all costs. Not sure they are still in business as they haven't returned my phone calls or emails. I gave a $1000 deposit about 2 years ago and when I did I was told I can get it back if I decided not to move ahead for any reason. They had a sale on and pressured me to give them $1000 to lock in the promotional pricing. Unfortunately my finances changed and couldn't move ahead. I have requested my money back by sending emails, text and phone calls but no one is reaching out. I have even go to their parent company and still nothing.

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      Sales & MarketingStaffTransparency

      Reviewed Aug. 30, 2025

      Absolutely a wonderful experience. From beginning to end. The salesperson and construction manager were in constant contact with regular updates. This is my 3rd pool and Premier has been the best builder!!

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      Customer ServiceSales & MarketingPriceRates

      Reviewed Aug. 14, 2025

      Pls DO NOT USE them. They messed up the entire project, by 6-month delay in the time frame, the pool is out of shape and not levelled. They promised price includes the dirt removal, but they will not take and leave it in your backyard and make you pay extra. Bunch of ** and don't answer phone calls now. The sales lady Lisa is another useless, who sold me the pool for $58k and installed a shitty pool, so damn disappointed...pls pls pls don't use them.

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      Customer ServiceTechPriceStaffBillingRatesResolution

      Reviewed Feb. 1, 2025

      My experience with this contractor in Palm Desert was nothing short of a nightmare. From the very beginning, their communication was completely inadequate, and I felt more like I was managing the project than they were. There were deviations from the agreed-upon design and the use of materials that didn’t seem suitable for the job. When I raised concerns, I was met with excuses, deflections, and a complete lack of accountability. If I hadn’t persistently followed up on unresolved issues, I doubt they would have been addressed at all.

      The lack of quality control was also disappointing. After the pebble installation, I noticed a chipped tile, and after the equipment was installed, the gauge screen on the filter was cracked—neither of which was acknowledged or fixed. Their failure to remove a disconnected gas pipe that still sticks out today, their neglect in painting the gas pipe, and their addition of a 2x2 step that was never supposed to be there (only added because they changed the initial design) are just more examples of their carelessness and disregard for detail. I also expected to receive the "UNCONDITIONAL WAIVER AND RELEASE ON PROGRESS PAYMENT" after making my final payment, but I never did.

      No one ever reached out to me to resolve the problems with materials, quality control, or final paperwork. During the construction process, I had to take matters into my own hands, and only then were some of the issues addressed—but not without difficulty. If their response to this review suggests otherwise, I’m happy to provide all documentation, including emails and written correspondence, to back up my claims.

      Given my experience, I was shocked by the number of five-star reviews this contractor has received. If I had the option to give zero stars, I would without hesitation. If you’re considering working with them, I strongly recommend you look elsewhere or, at the very least, have a clear, legally binding contract that protects you. The only reason the pool was even completed was that they relied on subcontractors, whose expertise kept the project moving forward. Without them, I doubt this contractor could have delivered anything at all.

      In the end, you’ll find yourself staring at a pool that cost well over $100,000, not with joy, but with frustration—questioning whether it was truly worth the price, or if every flaw is a lingering reminder of an exhausting process that cost you far more than just money. And I can't help but wonder: Can you ever truly relax in its waters, knowing they reflect not just the sky above, but the stress, frustration, and disappointment that went into bringing them to life?

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      Customer Service

      Reviewed Jan. 5, 2025

      Project is completed and there are some pending issues. The owner manager now won't return my calls or answer my texts. I'm not attempting to contact them again. I done chasing. Poor customer experience.

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      Customer ServiceCoveragePricePunctuality & SpeedMaintenanceRates

      Reviewed Oct. 28, 2024

      Wow, their repair estimate guy was wrong about pretty much everything he told me... First, when I scheduled the appointment, I mentioned that one of the three items we wanted them to look at was our solar pool heater -- yet no one bothered to mention that they don't do solar until the estimate guy showed up for the appointment. Strike 1. Then, after only checking the system for a few minutes, he told me that we need both a new pump for the spa jets that weren't working. Fortunately for us, my husband has an engineering degree and decided to take a look at it himself before agreeing to pay them the nearly $1,700 they wanted (more than twice what an actual pump would cost). Turns out we just needed to replace the relay and adjust the valves. Works fine now, and I don't think the guy they sent has any clue what he's doing. Strike 2.

      I just tried calling the solar company their estimator recommended (again, since they don't do solar). Apparently, that company only services solar heaters that they have installed themselves. Shouldn't the Premier guy have known that?? Strike 3. I just tried calling Premier to let a manager know what happened, but was put into voicemail. When I called back and asked again to speak with a person, and not leave a message, the same guy just directed me back to the voicemail. Since I don't plan to use them (ever), my time is more valuable than that. So, here I am warning others to stay away. Steer clear! They don't know what they're doing and clearly tried to price gouge us.

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      Customer ServiceTechPunctuality & SpeedStaff

      Reviewed Oct. 9, 2024

      In 2023 I submitted a request for estimate through the corporate website and my request was forwarded to the local representative in Delaware. Fast-forward 6 months into the process and I submitted a complaint through the corporate website and immediately received an automated email response that sounded more like "it's not my problem". This is an excerpt from the email response "Since your contract is with the local franchisee, it will be their responsibility to discuss the situation with you to determine the next steps." And I never heard from them. Fast forward to today 10/8/24 and if you Google for Frank Stiles Delaware you'll see that under the noses of Premier Pools this man took over $4 million dollars from more than 20 victims. Today he's out on bail. But suffice to say that Premier Pools and Spas not only will not stand behind their brand but also are negligent in hiring just about any criminal without minimum background check. Beware **.

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      Reviewed Aug. 24, 2024

      Premier Pools and Spas in Plano TX designed and built our pool in 2018. Horrible experience designing and building the pool as we fought through it. Since then and just outside any warranty, even though the branch closed down the following year, we have repaired cooping around the entire pool as it started to crack. Learned not enough mortar was used. A pool design of waterfalls resulted in a water leaking behind retaining wall which also needed repair. We have replaced two pool pumps and learned that we had an internal fire in the latest pump last night due to improper wiring located in the motherboard which was done by Premier Pools. So a new pump and new motherboard was needed today. Please don’t use this company as they’ll be cutting corners while you’re not watching.

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      Premier Pools & Spas author review by ConsumerAffairs Research Team

      Premier Pools and Spas have over 25 years of pool-building expertise. The company specializes in luxury pools and custom-designed pools.

      • Extras: Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more.

      • Reputation: The company has been recognized for its work in Pool and Spa News' Top 50 Builders list.

      • Nationwide: It has a nationwide network of builders that can help clients all across the country. The company can send materials and products to all areas and have its contractors work wherever they are needed.

      • Experience: It has been in business for over 25 years and worked with thousands of customers.

      • Remodeling: In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Premier Pools & Spas Company Information

      Company Name:
      Premier Pools & Spas
      Year Founded:
      1988
      Address:
      439 E. Shore Drive, Suite 100
      City:
      Eagle
      State/Province:
      ID
      Postal Code:
      83616
      Country:
      United States
      Website:
      premierpoolsandspas.com