Premier Pools and Spas

Premier Pools and Spas

 1.9/5 (45 reviews)

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Overall Rating1.9 out of 5
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Premier Pools and Spas Reviews

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Page 1 Reviews 0 - 5
Verified Reviewer
Original review: Feb. 19, 2023

Great experience with a great company. Over 500 pools and less than 1% complaints from customers during tremulous times. Thanks to the 99% who are enjoying their pools. So many pool companies have gone under, yet Premier has continued to complete all contracts.

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Verified Reviewer
Original review: Feb. 3, 2023

Seth does what he says he's going to do. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldn’t get on a regular truck, Premier Pools are the way to go!!! I would do it again with this pool company!!!

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    Verified Reviewer
    Original review: Jan. 17, 2023

    We used Premier Pools to design and build our inground pool. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). On day one I met our construction manager who was Aric **. He was my main contact throughout the entire process. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. He was a pleasure to work with; and always honest and respectful. To this day, I can text him with a question and he always responds. I would use Premier again and am very pleased with our final product. Thanks Aric!!!

    3 people found this review helpful
    Verified Reviewer
    Original review: Sept. 16, 2022

    We just finished our pool with Premier and couldn’t be happier! Dustin was our sales guy and he was great! He helped us get exactly what we wanted while staying in our budget. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. I’m very impressed with the work they did and the quality of our pool. I highly recommend Premier!

    4 people found this review helpful
    Verified Reviewer
    Original review: July 25, 2022

    Cameron was a great asset to us! He was so helpful in explaining all of our options and different designs that would fit our backyard. Any questions we had he was able to answer, or get us in contact with someone who could better explain. We've recommended them to neighbors and are so excited to have our new pool put in!

    3 people found this review helpful
    Verified Reviewer
    Original review: June 5, 2023

    We were promised a 8 week start (time the fiberglass liner showed up) until finish. We’ve spent over 250k on a pool that has been left unfinished for months past the original end date. Still waiting on pieces and parts that were ordered in February. No one shows up for over a week at a time, do one small task, and then won’t return for another week or so. What is finished is stained, messy, and even cracked already. We have no end in sight. The geese have now taken over and there are thousands of tadpoles living in our “glorified pond.” We currently have a hazardous area for children to drown left in our backyard. This is my biggest complaint. They have left a massive hazard area for my children and I cannot get anyone to come finish this job! The last thing I want is for one of my children or a neighbor’s child (or animal) to drown in our pool!

    The contractor in charge (Jim) promises things will be finished and his workers will come out but they never do. The guy in charge of design (Cameron) has made excuse after excuse on why certain things now cannot be built the way HE designed them and refuses to take ownership for his mistakes. The guy in charge of the company (Dane) refuses to take our calls.

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    Verified Reviewer
    Original review: March 18, 2023

    !!!Terrible service, terrible quality!!!! Has been the worst two years of my life. My pool is not level; they have lots of excuses. The making of the fiberglass pool has irregularities and isn’t level but the water is. Walking on the surface of the pool you can feel all the problems. They say it’s normal. That’s the way it should be. Grading, rocks, setting the pool, and water was all done in one day. That is not the correct way to do it. My decking concrete has been a nightmare. Chucks left on the bottom floor. Discoloring. Brush strokes. Paint variations. Cracking immediately from day 2. Not just normal cracks, huge separating cracks. Grading was done improperly. And poor choice of concrete person so he could save some money. Mark admitted it wasn’t great. He promised to build me the pool of my dreams and it’s the total opposite. I can’t believe they think this is good work.

    Drypro has been out 3 times to do repairs. They say it’s bad concrete. The tensile is not correct. It’s falling off the coping. From inside the pool it’s terrible. My husband sanded some of the coping himself to help me feel a little better. Mark said he would come back and look again but then ghosted me. Hasn’t returned any calls or messages as of late. I’m completely defeated and have high anxiety anytime I’m out there. It’s not my happy oasis place. Do your research and homework and talk to all the people you can.

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    Verified Reviewer
    Original review: March 15, 2023

    Just a closing update from my 7-year experience with a Premier Pool. The flagstone coping is still sticking up 1/2" above the concrete patio since the install so that you trip/cut your foot as you get in the pool. This has happened a few times. The stamped concrete patio around the pool the salesman said was the best for non-slippage is still the slipperiest surface I have ever seen and everybody that has walked on it wet has busted their ass. The filter control panel has long dilapidated and crumbling and you can no longer see the text on the panel. (lasted about 2 years) Overall a most disappointing ownership of a pool I have ever had. They tried to fix the stone in the beginning but just did not have a stone mason that knew what quality is.

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    Verified Reviewer
    Original review: March 11, 2023

    If I had known how awful the experience would be, I would not have installed the pool. I now know that the Sales Staff are totally disconnected from the ground crew. The ground crews (most of the workers on site) are not English Speaking, do not seem to respect personal property and leave trash all over the job site. I had one of them, on camera, taking a piss on the side of my house. Many were just throwing trash into a pile in my front yard when a trash can was only feet away. They even put boards and other construction materials on top of their trash to conceal it. I made requests to have the crew show up after 7:00 AM to satisfy my disgruntled neighbor, but these request were ignored. I also requested that, due to a new baby in the home, the crew show up on a later time frame, but these requests were also ignored.

    The level of professionalism was bottom barrel. A tile crew showed up and did zero work for 2 1/2 days. When I called the office of Premier Pools about this, the office was closed due to the ENTIRE staff being on a training trip out of town. Speaking of the lack of response, the entire office was closed for weeks during Thanksgiving, Christmas and New Year's. Also, forget trying to contact anyone there on Saturday or Sunday. Zero replies. There is a total lack of care and concern for a client purchasing a pool/spa combination for the price of $111,000.00+ during a recession.

    The entire staff from top to bottom conduct themselves as if they are above reproach and do not owe a customer common courtesy or decency. They show up without notification and leave without the job being completed. My advice? Get out of the service industry. Go to work for a Bank or the DMV. They will welcome you with open arms. (Except the banks, which are all open on Saturday). Get another bid.

    2 people found this review helpful
    Verified Reviewer
    Original review: Jan. 17, 2023

    Do not use a Premier Pools franchise to build your pool. It’s all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). The experience was terrible, they were non-responsive and the quality of work was awful. Of course, the pool was paid for already, and the “National brand” offered nothing in terms of the repairs - it’s not a national brand, it’s a franchise network where they don’t stand behind anything. Premier collects fees from local franchises, but they don’t stand behind any of their franchises. If you’re looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises.

    5 people found this review helpful
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    Premier Pools and Spas author review by ConsumerAffairs Research Team

    Premier Pools and Spas have over 25 years of pool-building expertise. The company specializes in luxury pools and custom-designed pools.

    • Extras: Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more.

    • Reputation: The company has been recognized for its work in Pool and Spa News' Top 50 Builders list.

    • Nationwide: It has a nationwide network of builders that can help clients all across the country. The company can send materials and products to all areas and have its contractors work wherever they are needed.

    • Experience: It has been in business for over 25 years and worked with thousands of customers.

    • Remodeling: In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Premier Pools and Spas Company Information

    Company Name:
    Premier Pools and Spas
    Year Founded:
    439 E. Shore Drive, Suite 100
    Postal Code:
    United States