Pergo Reviews

I purchased 670312 Pergo Gold Underlayment from Lowe’s hardware store, I’m so disappointed ☹️ I have a 5 year old and and 7 year old boys and there is absolutely no sound barrier! I wish I would have never bought it and just put the flooring down because I just spent all that additional money and being a single mom that money could have been spent on my boys! Don’t buy this product!

Began installing Pergo Extreme LV plank today. Several hours later, I gave up. The first thing I noticed was these thin white and blue plastic strips falling off of them. Turns out that they are part of the edge that "snaps" together with the next piece. Obviously the poor quality and construction of Pergo LV planks makes it impossible to handle the planks without losing these pieces. They should be glued to the plank...not just stuck in a groove where they VERY EASILY fall off. Not to mention how very easily the locking edges get damaged. Just routine installation handling or removing them from their box damages the locking grooves.

Pergo seems to be pretty much cardboard covered with a thin film of some kind, a cheap, not-quite-plastic material. (Yes, I purchased the upgraded version). It will chip, it will rot and disintegrate pretty easily around an entryway. I had to take the matching quarter round trim off (it had disintegrated) and I replaced it with PVC. Also some of the planks have separated from each other, which may be an installation issue. As the big box store recommended, I paid to have floor leveler poured (before the Pergo was to be laid) but the installer said leveler would crack over time and I'd be better off to just install the Pergo without it. I trusted his judgement, stupid me.

Have spent decades working in condominiums, the Author has had occasion to see various types of home decor in everyday use. Wherever failures were noted, they were remembered. With respect to Pergo flooring, it was noted that where high heels were worn, the laminate sometimes failed on some corners. High heels represent a relatively high loading per square inch. These same types of shoes can dent or mar real wood flooring as well. Recently in a Big Box store, without knowing how it happened, the author noted the same corner failure as noted where the product was in actual use.

I purchased Pergola max, showing a Great Dane in it durability advertising. Not true! Everything that hit the floor create some sort of dent or chipping, poor finish, not resistant to liquids. Even a very minute amount of liquid creates an bubbling of the finish, very disappointed with this product. My wife and I are the only occupants of this household. We thought we were purchasing a quality product, no true! This particular flooring is a product of China. We wasted our hard earned money on inferior product. Can’t recommend Pergo products!

Do not purchase this flooring! When I started having issues with this, I went online and found hundreds of complaints. This is their MO blaming the customer for their terrible product! Their flooring sucks! If you have an issue with it they blame you and will not honor their warranty! The report from their so called inspector is bogus. I purchased my Pergo flooring online and had it installed. I noticed the flooring looked damaged, but I wasn’t sure if what I saw online may have been different than what I received, so I took some photos and sent to customer service and ask if this is damaged? They replied with yes you need to make a claim.

Bought Pergo xp about 8 months ago and every seam that gets a little water or moisture swells. We bought this product because of the dog commercials seeing how tough it was supposed to be. Went back to the store and they said we don’t recommend this product anymore. It's all vinyls now they said. Buyers beware. Pergo will not stand up to any kind of water or moisture from mopping or tracking in snow.

Not alot to say except there were maybe 7 pieces of the flooring that actually locked together. 13 hours later and 7 boxes, we have one row down. I bet anyone would have the same issue we are. Maybe we got a bad batch? "Lowes asked". "We could load it up and take to the store to see if their flooring techs can do it." Really? It's not that complicated. Tap it in if it doesn't go right together. Lol.

I purchased Pergo laminate flooring for my living room, kitchen, dining room, playroom, entryway, and hallways. After 2 years my floor is falling apart. There are scratches everywhere, the color is almost completely gone from the thresholds. The color that is left on the thresholds is white and the rest is metal. The thresholds are so loose that my 2 year old son picks them up and brings them to me. The actual flooring is scratched and has deep gouges in it. The top laminate is also beginning to peel right off of the floors leaving the "wood" exposed. The floors swell so bad my pantry door won't close.

100% true and honest review! Installed Pergo Portfolio. Wet Protect Technology. Waterproof Natural Park Hickory Laminate in my living room. 250 sq. ft.

We purchased Pergo Max flooring for our living room, kitchen, dining room and down our hallway to the bedrooms. Worst mistake ever!! We only purchased this flooring over others due to the salesperson explaining how it was the best product for having animals around the house. We have had nothing but trouble with the flooring bubbling up, scratches all over and starting to peel. We have spent over $7000 on the flooring and had Lowe's install the product. Not only is their product junk. Their customer service isn't too great either. We even purchased the extra warranty to have just in case. Waste of money!!!

Still struggling to install, not going well at all. I've tried to contact Pergo with questions many time both via email and phone and get nowhere. I was feeling so stubborn one day that I stayed on hold with them for 2 HOURS!!! Only to have them actually close and just leave me on hold! They have not replied to any emails and they are impossible to reach by phone! If this flooring (which just on installation is chipping easily) is anything like their "customer service" then I just wasted a lot of money!!!

We needed to replace our carpet after Hurricane Florence. My sister had older Pergo and loved it. She has 3 dogs. I wanted something waterproof and not luxury vinyl. I chose the Timbercraft in Anchor Grey. It looks great on the floor. However, we already have several places where the laminate is missing. They are small but you can see them. We have had to purchase the Pergo floor fixer which I didn't know existed. No one has dropped anything. It is just from living on it. We have had this on floors for 2 weeks only. We are almost paranoid about putting anything on floor, vacuuming and just living here. Soft soles on shoes only or barefoot. I really thought this would be more durable. We spent lots of money on something that isn't living up to having a "Great Dane" on the floors. Sadly we should have gone with cheaper floors since these probably won't last.

I had my entire upstairs covered with Pergo. It is the oak flooring look a like. I spent over ten thousand dollars. In just a few months the seams are bubbled up. Looks like hell. I had a Pergo rep look at it but never heard back. This product is junk. BEWARE!!! Ten thousand dollars down the drain!! Thanks Pergo for selling me trash at a outrageous price!

We are having problems with our Pergo flooring. It is separating and becoming uneven. We had heard great things about Pergo, but now advise people not to buy it. Also, the company will not honor their warranty.

Purchased 2500.00 worth of Pergo laminate flooring 1 year ago. Seems like everyday I notice more and more issues. Started with the seams buckling shortly after installation. When you walk on the floor you could feel it floating up and down as you step on it. Many of the seams are falling apart. Huge gaps!! Now starting to see scratches appear. Couple areas that are not even in traffic areas are now bubbling like there is water damage. Brand new home with 600 square feet of garbage on the floor. Was looking up warranty info only to find it seems I am not the only one with a horrible looking floor and after reading everyone's experience with the so called warranty will not bother pursuing it. Already highly upset about the loss in money I have encountered so why pursue a warranty that will most likely just upset me even more. Thanks Pergo for the extremely misleading marketing of your product!

I purchased and had installed about 1000sq feet of Montgomery Apple Pergo max. Within a few month the edges are peeling. If you walk into the house during rain and don't immediately dry the floor of even a few drops, the floor is ruined. The water seeps into the seams and the edge peels up. Very very disappointed. We didn't install it in our kitchen because they warn against spills etc. But not being able to walk into your house when it rains or snows is ridiculous.

Had flooring installed by Lowe's. Started to have crackling noise when walked on at random points of floor. Filed a complaint with Pergo and they sent floor inspector out and reported it was faulty installation. The installer came out and checked all baseboards that seemed to be the problem but noted that all was done correctly. So now trying to figure out who is telling the truth and hoping it will eventually be resolved.

We have a toddler and looked for months for the right flooring... found Pergo Outlast+ and after looking at this floor and asking many questions we're convinced this is the right one!!! We had installed thru whole main level only to find out this floor is AWFUL!!! It’s slippery and does not withstand a toddler and them dropping everything!!! This floor is slippery and after less than a year has many dip to the bottom holes so we contacted Pergo and they said file a claim at Home Depot where we got floor. We did exactly what they said... and sure enough it’s not cover the holes and scratches!!! We wasted about $4000.00. All we had set aside and I’m ready to get rid of it already!!! Pergo terrible to deal with! If you have animals, kids or traffic. DO NOT WASTE YOUR MONEY.

Bought a full house full of Malaysian Kempas Pergo and 8 years later it started to fade and definitely is not holding up to the "no scratch or ding" situation that was promised by the salesperson. Filed a complaint and the supervisor at Pergo stated that he would only take care of the room with fading and nothing else. I feel that if I paid $8000 in flooring and installation that it should last longer than 8 years.

After reading the reviews of Pergo it is obvious that Pergo has peppered the mostly very unsatisfactory reviews of this product with phoney opinions praising this laminate that dents, scratches, curls up at the edges, and can't even stand up to two months of wear in a home that has two adults, no animals, no children and very little traffic. The reviews of praise are obviously so ridiculous in their approval of the this low grade horrible product. The customer care that is so "wonderful" is horrific with their "couldn't care less" customer care.

The coatings on the apple wood we purchased from Lowe's were not properly applied and scratch easy. Never Again. Pergo has had years to make the products better but instead I feel Pergo has become no more than Liquidators.

I purchased Pergo light oak flooring many years ago and loved it. Yes, I had one small dent when I dropped a heavy pot on it. I liked my floor so much I am putting Pergo Outlast into a 700sq foot addition. Rated 96 on Consumer Reports with outstanding reviews. I can only assume Pergo max (and by its very much less expensive price) is not the same quality. Do your homework and remember... you get what you pay for. You don’t expect a BMW when you bought a Volkswagen Bug do you?

We purchased 1,000 square foot of flooring 2 years ago. Not realizing there are different connection methods, we picked up several different styles to make a floor that looks like reclaimed wood. Once we got home we realized the connection methods and sorted the flooring according to the connection type. Two years later we had some damage where a fridge had leaked on the floor for an extended period of time and we took a sample of our connection methods to Lowe's to find replacement. Nothing matched the connection methods.

DO NOT RECOMMEND!!! We purchased over $1,500 of this flooring. It has been installed for only 1 year and 5 months. We saved our receipt. The only thing we ever cleaned it with was a dry Swiffer and a damp cloth. They have a photo of a Great Dane on the box and boast the Lifetime Warranty. The only pet we have is a 1lb ferret. The floor is chipped, all scratched up, and the laminate is peeling and bubbling in several spots. We contacted Mohawk and Lowes. Mohawk sent out their "Private" wood inspector who would tell me nothing when he left.

Bullet Proof Flooring. Okay, I didn't actually shoot at my floor. We installed some Pergo American Cottage from Lowe's 10 years ago. This floor looks exactly the same as the day it was finished. Dogs run around on it. Tools have been dropped on it without scratching it. Nail polish has been spilled on it and it cleaned up just fine. We had a slab leak and it didn't buckle thanks to the thick plastic underlayment that Pergo recommends. Unfortunately, some of it had to be removed in order to dry out the floor underneath. I almost cried.

I have noticed that the edges in my beautiful Moneta mahogany flooring are turning light color so when I bent over and I really looked at the problem it looks like the paint that's on the edges that makes this floor looks beautiful is coming off. I started a claim, inspector shows up, I got a denial letter. It was so hard to start this claim. I have made over 50 phone calls to Pergo and Lowe's... the home inspector report says everything is on spec with the flooring and the care that I do, basically it's not our fault, this is just happening and it should not. In the denial letter they suggested I buy touch up pen for wood and touch up all these planks, the issue is the high traffic area. All the planks, all the edges need to be touched up plus I need to spend extra money to buy these pens that I will need.

I purchased $6000 worth of Pergo Max hardwood flooring from Lowe's. It was professionally installed. After 1 month, the floor is so scratched that the installer recommends replacing the entire floor --- scratches cannot be fixed. NO HELP from PERGO on this matter. Their claim that this product is 5x more durable than hardwood is entirely UNTRUE. I have owned other real wood floors and never had these problems. VERY DISAPPOINTED and DO NOT RECOMMEND.

You go through 3 steps through Mohawk, which takes about a month and a half, to find out they will use any excuse not to honor their warranty, such as the floor being the slightest out of level they will not honor it, and if any board is damaged, they blame it on the installer for tapping too hard. Will never buy this product again nor would I recommend it to anyone.

I purchased over 40 cases of special ordered Pergo flooring. After waiting two weeks for delivery, and two days for the product to acclimate I opened a few cases only to find that the product was clearly defective. I noticed through the clear plastic that most of the boxes had defective boards. When I contacted Pergo they didn't want to even hear it. It was like I was bothering them. This was over a year ago. I was able to resolve the issue, but I was NEVER CONTACTED BY PERGO. You would think they would at least have called me and apologized for their lack of quality control.

Our Pergo Max flooring is less than 4 months old and looks like it's years old. It has fine scratches apparently from sweeping it with a broom. When I mop it with a damp cloth and water only, it leaves streaks and smears and dulls. I have to wipe it with a clean dry cloth to buff it up to get the streaks off. We saved for two years to have new nice flooring and the old worn-out flooring looked better. I so sad about this I could cry. I am 70 years old and have a fixed income and can never afford new flooring again. Now I have to live with this. I will never shop Lowe's again or say anything good about Pergo.

We self-installed a Pergo laminate flooring and have been very dissatisfied with the Pergo Max product. We filed a claim, but Pergo denied it under their limited warranty. The product has been chipping at the corners and edges. One chip is about the size of a quarter. We'll not buy a Pergo product again. We wish we had the prior product we had removed to install the Pergo. It was an Armstrong brand laminate that looked as good the day we removed it as the day we installed it.

Went to Lowe's where I purchased the American Beech flooring and reported that the flooring is peeling off of the wood base. Sent pictures to Pergo and my claim was denied 10 minutes after the email was sent. After speaking to Pergo they said it's not a manufacturer's defect. Well if the floor is less than a year old and the laminate is peeling off of the base what would cause that. Pergo has no answers. Stay away from Pergo. They do not stand behind their product. My cousin works for FOX news so I'm going to see if they can help me. $2,000 worth of Pergo and they don't stand behind their product. Unreal.

Customer service is top notch at this company. If you have a problem, they will work to make sure that a solution is reached that satisfies the customer. The installation process was fast and simple. The techs came over in the morning to install flooring in the dining room and kitchen. They only took a few hours and were very courteous. The value was very good. I was able to put new flooring in the dining room and kitchen at a great price. Their prices are generally lower than other competitors and whatnot. The quality of the flooring is great. I have had the new floor for a few weeks and so far there is no scratches from dog nails or kids playing around. There's great quality and I wouldn't go to another company.

Customer service was very good. They were nice and helpful, answered all my questions, and were very professional. Would use again in future if i needed to, was great. Installation went great. Installers were professional and efficient, got things done in a timely manner. Had no issues or complaints and would use company again. This flooring is beautiful, looks like real hardwood floors, great value for price and installation. Receive great comments on quality of flooring every time I have company.

The customer service was absolutely, positively fantastic. We are customers who like service, so this really worked out in our favor! We are so pleased. The installation was honestly the best thing I've ever witnessed in my entire life. They did such a marvelous job. We were so thrilled with the installation process! I can't believe what a value this was. Our floors are amazing and we just love them so much! Such good quality. This stuff means business!

The customer service was wonderful. Very helpful. The installation was quick and easy, very fast, very professional. I can't believe that it took such little time given that the last time I had to go through installation of tile it took a little longer than a week. 1 day was all it took with Pergo. Great value, cost effective and since it will last long very worthwhile. The customer service will help you find out what you're looking for within your budget and what works best for your home to ensure it lasts. Very sturdy, built to last, easy to clean. This is a great quality product. It will hold up against children and pets. I have three kids and they like to drop things from upstairs because they're wild and dangerous. So far no cracks or dents.

Top notch and good quality. Customer support when needed. Installation is included with purchase so you don't have to bother with that. There are a lot of people working on it so installation is pretty rapid and barely any wait time. The value is top of the line and the best on the market. The quality looks more expensive than I actually paid for it. Which makes it that much more valuable. Expensive looking quality with smooth and extravagant features. Long lasting textured quality with incredible alternate features. Comes in various colors.

Regarding Claim # **. Had flooring installed by contractor in March of 2011. Two weeks after installation flooring began to bubble or tent in multiple areas. Contractor was contacted, came back in May to make stress cuts which relieved some areas but not all. Since installation contractor came back a total of 3 times, but flooring continues to bubble in one large area. Filed a complaint with Pergo, inspector came out. Report blames the use of a Shark Steamer for bubbling in floor. Shark steamer had only been used a total of 3 times and only 3 months after installation.

In September 2007, I purchased $1,800 worth of Pergo floors through the home Depot warehouse. In a matter of 4 months, I saw the floor begin to peel and warp in several areas. I called both Pergo manufacturers and Home Depot store to set up an appt. for an inspector to come and look at the poor performance of the floors. Both Pergo and Home Depot denied my claim stating that the moisture level of the floors was way over the amount they would normally accept. Pergo is saying it is a "site related issue". There is one small site where liquid was spilled and was immediately cleaned up (within 5 minutes). Yet the floor still warped and peeled extensively. Pergo promises a 30 year warranty on their product, but when I complained, they said they would not honor the warranty. When I purchased the Pergo floor at Home Depot, the Home Depot floor specialists told me that Pergo is their "top quality" floor and can withstand children, dogs, etc. and is a very hardy floor. When I analyzed the finished product, it looks like cardboard. I would have been better off with a wood floor.

My husband and I purchased 43 boxes of Pergo flooring from Lowe's in Santee, CA in May of 2007. Here is the Pergo Information: Malaysian Kempas PW 80517, Global Passage-Dark Wood/Cherry. We installed them ourselves as they are very easy to install. However after the third day of having them installed we noticed how easy the Pergo scratches. Our 3 year old daughter was pushing around her dolly in the baby stroller (doll weighs 1pound and stroller weighs 2 1/2) and the stroller left scratches on the flooring. My daughter is a very petite 3 year old weighing 26 pounds.

I purchase Pergo flooring for my family room in 1998. Had a good warranty sounded good. The place I bought is no longer in business. The store had men come out and laid it. I am seeing the floor buckling coming apart at the seams. We are adults in this house we don't abuse our floors. We do have a small dog. I call century tile they also use this floor, they gave me the information to contact Pergo. Mr ** wrote me an e-mail that the floor is not their responsibility. They sent out an inspector and with his test, they say they can do nothing about it. I spent over 2,000.00 on this floor 5 years ago. The product is falling apart. Who can I go to. If they can't help me, I want others to be aware of their shady products. If you can help, I would appreciate it. Thank you for any help.