Pergo

Pergo Reviews

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    Pergo Reviews

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      How do I know I can trust these reviews about Pergo?
      • 4,482,017 reviews on ConsumerAffairs are verified.
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      • We use intelligent software that helps us maintain the integrity of reviews.
      • Our moderators read all reviews to verify quality and helpfulness.
      Page 2 Reviews 10 - 40
      Verified purchase
      Installation & Setup

      Reviewed June 25, 2022

      We purchased this Pergo flooring January 12, 2022. We have it installed and haven't even got to move into the home yet and there are already scratches, nicks, and bad separation throughout the home. We have contacted Pergo and Lowe's for 2-3 months now and have only gotten the run around from each company. We purchased this for top dollar because of the warranty and scratch proof, dent proof, waterproof in hopes it would last. I would rather just have my money back and Pergo take their product and I would start over with regular linoleum rugs but as it is we are out all that money and have a scratched up, nicked up, and badly separated floors. Pergo needs to stand behind its warranty and make it right with the customers. Highly Disappointed!!

      Customer ServicePriceStaff

      Reviewed June 24, 2022

      We purchased Pergo flooring for our home. I loved the look, the color, the wide planks. We were really happy with our choice. I trusted the brand. BUT, THEN after a few years, the laminate finish started to lift. The floors stayed permanently in place. The floors did not lift or warp but the color, pattern, finish started to rub off on a few planks. Then, planks all over the house - a few here and there started to lift.

      We purposely chose Pergo - for durability. They had a lifetime warranty for residential use. In the Home Depot, the Pergo display had two giant Great Danes. I spoke to me regarding durability for a busy household. So, we decided to file a claim to Pergo so that they would stand up for their warranty. No luck. It has been MONTHS with no resolution. We've sent pictures, answered questionnaires about care and housekeeping, and sent evidence of the mop we use. They sent a guy to check to see if we had excess moisture in our home or floorboard. They have tried every avenue to negate the warranty. They are EXTREMELY slow to respond. They will not talk to us. They've only communicated with our Home Depot rep.

      The floor has failed. It is NOT because of a problem at our home. It failed because their product could not stand up to their warranty. In fact, they no long sell the flooring we purchased. If you want flooring that will wear similarly to carpeting requiring replacement every 5-6 years, the Pergo is beautiful. But do NOT buy it if you want durability. Do NOT buy it and trust that they will uphold their warranty. Frankly, I wish we had purchased a cheaper brand. If we were going to need to replace the flooring like cheap vinyl flooring or carpet, we should have saved money and anticipated a replacement in a few years. I would have been much happier if they did not promise a lifetime warranty.

      Reviewed March 4, 2022

      We had 18 years German brand which was v good but thought of changing. So vendor suggested Pergo brand for our flooring. Within year we noticed it's separating. Also representative gives reason it's due to water but we are very very careful as we have maintained 19 years other brand. Pergo brand is not trustworthy at all. No solution. They spent money on advertisement promoting brand.

      Staff

      Reviewed Feb. 9, 2022

      Had approx 1300 square feet installed in August. The flooring itself is beautiful but it is separating. There isn't a lot of traffic so I do not understand why this is happening. Very disappointed! I would like to speak to a Pergo representative but am having a hard time reaching anyone.

      Installation & Setup

      Reviewed Dec. 24, 2021

      I installed the Pergo Outlast Laminate floors throughout my home between 2018-2020. Initially, the installed floor looked beautiful, even for laminate. However, over time, this floor has not held up to the most basic wear and tear. After only a few months, I have had to replace multiple sections of flooring in my kitchen. This floor is not remotely water resistant. One drop of water on the floor that gets failed to be mopped up can ruin the entire board. Is it really realistic to expect that the floors are completely free from even one drop of water 100% of the time? It is exhausting to be constantly scanning the floors for a rogue droplet of water that I might have been missed. I am at a loss for how Pergo can brand this as water-resistant at all.

      The water isn't the only problem with the floor. The corners of the board will just CHIP OFF in high traffic areas. I tried fixing the chips with the Pergo touch up kit. That doesn't even come close to fixing that damage. The touch up paint wears off after a few months. At a bare minimum, should floors be able to handle people walking on them? This damage started occurring after 6 months or so of being installed.

      Additionally, a good portion of the boards I purchased arrived damaged. Something like 20%. I should have documented every damaged board and asked for a refund right then and there. However, I remained optimistic for some reason and installed the remaining damage-free boards anyway. Guess what- Soon, I am going to have to redo my kitchen floor for the 3rd time since these have been installed. Pergo, you brand your products as if they have superior durability in some regards to real wood. This is a blatant lie. Do your customers and the planet a favor and stop producing product that's only designed to last a few months.

      Customer Service

      Reviewed Oct. 26, 2021

      PERGO Laminated Flooring. Stay away from purchasing anything from this company. I purchased my floors eight years ago and we did four bedrooms, three of the rooms are holding up well except for one room which started to peel and lift in some areas. This product is supposed to have a lifetime warranty. I call The PERGO company and they told me we have to make a complaint where I made my purchase. We went to Lowe’s where we bought the floors and they took my compliant and they store forward our complaint to Pergo with pictures of my damage floor. Pergo sent out an inspector with all kinds of gadgets to analyze the floor & he also took loads pictures.

      We waited about a week and the claim was denied. The company claims this is not a manufacturers defect so We say then tell what is? They probably pay the inspector a hefty amount to come out when they could of given us a credit for the damage floor. Now we have to replace all four bedrooms because they don’t carry the floor we have now and I don’t want to have a different flooring in one room and the other rooms with the original floor we bought the first time and when we buy new floors it definitely won’t be PERGO FLOORING. This company worries so much about making a profit that they don’t care about their customers. THEY ARE PENNY WISE AND DOLLAR FOOLISH.

      Installation & SetupSales & MarketingPricePunctuality & SpeedStaff

      Reviewed Aug. 24, 2021

      I bought Pergo laminate and had it installed in 2019 in my kitchen, great room, and a long hall. Within one year, it was buckling....not in the kitchen, nor by the 2 outside doors, but in the hall. Pergo gives a lifetime warranty. It took forever for a rep to come...The sweetest little old lady and husband finally showed up. What a scam! It was ruled water damage. Who has water damage in the middle of a hall?? I got nothing because it had been discontinued and would cost them too much to replace. Don't be deceived. Lowe's did not stand up for this product either. Lots of buckling now. Search for a better product.

      Reviewed April 20, 2021

      My mom has had Pergo laminate in the main areas of her house for 10+ years. It has stood up to a 125lb Rottweiler and a 65lb pit mix. No scratches, no chips, no peeling edges. We do keep a rug under the dogs' water bowl for extra precaution. Her floors do have some small gaps now where you have slide them back together... I don’t know if that’s something that happens over time or installation malfunction. I also had Pergo XP Asheville Hickory in my home for over two years, we moved. It held up to 2 65lb plus dogs, also no scratches, no peeling edges etc. I am in the market for their flooring again because of how durable it is, however inventory is difficult to come by right now.

      Installation & SetupPunctuality & Speed

      Reviewed Feb. 24, 2021

      We just installed flooring and have had to return and re-order the rooms' transition bars at least 4 times! The pieces were faulty and falling apart - the wood actually stripping off from underneath. It looks like these are either very old pieces, faulty pieces, or parts that were not in moisture controlled environments. The installer has over 20 years of experience installing floors and this is the first time he's seen this issue! We have had to go back to Home Depot several times and re-order. This project should have taken a week to get done and has taken over 2 months just because of these horrible transition bars!

      The newest order we received today looks completely different and new and fits in perfectly. So that means Pergo sent crappy old parts (3 times) and Home Depot is not even refunding them. I don't see myself using Pergo products ever again. This has been a nightmare - waste of money, energy, and time! I will raise this issue all over social media.

      Customer ServiceInstallation & Setup

      Reviewed Jan. 27, 2021

      Nice flooring, but had an issue with a transition piece ordered with the flooring. They say it comes with their special trimmer to make it into one of four potential transitions. Great idea but there was no trimmer. Quick response on line said tech will send one. Never received, quick response, again said it shipped USPS but they would ship another UPS. A week after laying the floor, nothing shows up and the UPS tracking number they sent me is no good. Close out of a job held up by a silly transition. Nice flooring (for laminate) but don’t believe a word they tell you if you need help with a problem. Won’t install again, even if the homeowner wants it.

      Installation & Setup

      Reviewed Nov. 30, 2020

      We live in a condo which is built on a slab, no basement. When we moved in we originally planned on simple vinyl flooring for an industrial effect but after two attempts at an install from Home Depot, their flooring department convinced us to go with the Pergo floor, and installed it via one of their "qualified contractors." About three months later the floor started to chip and the boards began to cup. We have had the floor for five years now and the laminate surface is peeling and chipping. The boards themselves are warping and since the floor runs through the entire unit the ten thousand dollar job would have to be totally replaced to correct the problem. I would stay away from this product and also not have any installations done by Home Depot, as, from my research, the installation was done improperly and the product is inferior.

      Verified purchase
      Installation & Setup

      Reviewed Nov. 8, 2020

      In late 2019, we purchased Pergo TimberCraft + WetProtect Waterproof Crest Ridge Hickory Handscraped Wood Plank Laminate Flooring. It was advertized as waterproof with a seal splashing water outside of a tub. It was installed according to all instructions and all the joints were made tight with the use of purchased tapping blocks until it was solid. At the end of the year we accidentally left a puddle in the middle of the kitchen floor for about 45 to 60 minutes. Water seeped down through the flooring causing an area in the middle of the kitchen to have warped edges around each plank. It took over 6 months to get them to even consider a warranty claim. They sent an inspector who reported the water damage. The final decision was that the flooring showed no sign of manufacturing defect. Their claim of being waterproof was confirmed to be a lie by the inspector. I can show copies of the inspector report and the final claim denial.

      Installation & Setup

      Reviewed Oct. 4, 2020

      My flooring is pulling apart on the ends. Our seams in high traffic areas are getting wider gaps. You can slide the boards back and forth. This is only happening on the longest rows. We have the hickory wood flooring. Floor is a floating floor. The tabs that interlock on the lengths of the boards are damaged so the boards slide. Pergo said it was installed wrong, not sure how but between Lowe’s who supplied installer and Pergo (lifetime warranty) nothing has been done. Very disappointed in the product and service. We purchased Pergo because of warranty and name!!! Hollow promises.

      Reviewed Sept. 22, 2020

      I purchased the product and had it shipped to me. It was installed by my license contractor. Many of the edges bent and the other day while vacuuming it chipped! Right in the middle of the floor. Very unhappy.

      Sales & Marketing

      Reviewed Aug. 5, 2020

      We purchased the floor because they are suppose to be waterproof with 24 hour spill proof protection. They are not or nowhere of being close to waterproof. We have a special needs son who occasionally drop his juice. Nothing ever sits on the floor over an hour. We have puckering and cupping in multiple areas. These floors were purchased and installed by Home Depot. The commercial for this flooring shows a family in the kitchen having a water fight with the faucet and a Great Dane dog and its says worry free. It's false advertising! We've contacted Mohawk about the issue and they refused to do anything! Thinking of getting an attorney involved to help resolve this issue. Very disappointed with company!

      Installation & SetupPrice

      Reviewed Aug. 5, 2020

      I just finished installing Pergo Westlake Oak planks. Installation went fairly well. I purchased the threshold and quarter round that matches. The quarter round is absolute junk. Particleboard wrapped in color matched paper. I will be returning to Lowe's and purchasing PVC quarter round and paint to match my trim. I realized early on that the threshold instructions wouldn't work with my laminate/carpet transition. Had to use 2 layers of underlayment under the channel, including the shim, to get the channel to the right height to use the T (there was not enough of a height difference to use any of the other pieces of the 4:1 kit).

      Installed the channel. When trying to install the T, the particleboard that should fit into the channel just snapped, one $30 investment done. Tried the next one as I had to purchase 4 of them for my installation. Same problem. For what the Pergo and trim/threshold cost, you'd think it would be of better quality. Need to decide if I'll waste more $$ and buy another threshold kit or come up with my own solution. Very disappointed in this expensive particle board junk. Should have installed Bruce hardwoods.

      Reviewed July 21, 2020

      Currently attempting to install this product. It is absolutely a nightmare to work with. It does not lock together easily nor stay locked. Seriously considering ripping off all the tongues and grooves and just gluing it down. I've installed tile floors, wood floors, linoleum floors in this house, everything except carpet. We thought this would be a quick update for a little used room before we sell this house in a few years. What a nightmare. Do not recommend Pergo.

      Reviewed June 18, 2020

      I purchased 670312 Pergo Gold Underlayment from Lowe’s hardware store, I’m so disappointed ☹️ I have a 5 year old and and 7 year old boys and there is absolutely no sound barrier! I wish I would have never bought it and just put the flooring down because I just spent all that additional money and being a single mom that money could have been spent on my boys! Don’t buy this product!

      Installation & SetupPunctuality & Speed

      Reviewed April 9, 2020

      Began installing Pergo Extreme LV plank today. Several hours later, I gave up. The first thing I noticed was these thin white and blue plastic strips falling off of them. Turns out that they are part of the edge that "snaps" together with the next piece. Obviously the poor quality and construction of Pergo LV planks makes it impossible to handle the planks without losing these pieces. They should be glued to the plank...not just stuck in a groove where they VERY EASILY fall off. Not to mention how very easily the locking edges get damaged. Just routine installation handling or removing them from their box damages the locking grooves.

      I've bought and installed discounted flooring from a 'seconds' wholesaler that was leaps and bounds MUCH better quality than Mohawk Pergo. It's been installed for over two years now and looks like it did the day I installed it. I'm not even going to attempt to file a claim with Mohawk Pergo. But I will be fighting this with my retailer. Unacceptable, low quality, disappointing from such a long-time company.

      Pergo
      Pergo
      Pinned

      Hello Joe, this is Laura with Pergo. I'm very sorry to hear about your installation experience. If you'd like additional guidance on installing the flooring, please feel free to contact the Mohawk Technical Services team at 888-387-9881, option 3. However, I understand you may not wish to install, and I apologize again for your experience.

      Installation & SetupCoverage

      Reviewed April 4, 2020

      Pergo seems to be pretty much cardboard covered with a thin film of some kind, a cheap, not-quite-plastic material. (Yes, I purchased the upgraded version). It will chip, it will rot and disintegrate pretty easily around an entryway. I had to take the matching quarter round trim off (it had disintegrated) and I replaced it with PVC. Also some of the planks have separated from each other, which may be an installation issue. As the big box store recommended, I paid to have floor leveler poured (before the Pergo was to be laid) but the installer said leveler would crack over time and I'd be better off to just install the Pergo without it. I trusted his judgement, stupid me.

      About 15 minutes after the installer finished, his office called to get my official review. A fifteen minute old floor looks great and nothing has had time to go wrong yet, so I gave it a good review. Stupid naive me! Next time an installer's office asks me if I'm satisfied my answer will be "I'm not sure...call back in a year". I recommend potential buyers of Pergo buy or borrow a sample and look carefully at the edge, or cross section. Stick a pin or a pointy object in. Wet it some, and dry it, just like a real floor has to endure. See what you think. I'll bet you'll buy something else. Oh, I can't add photos right now due to Covid 19 travel restrictions (Pergo is at my Jersey shore home).

      Pergo
      Pergo
      Pinned

      Hi Michael, I'm Laura with Pergo, and I'm very sorry to hear about your experience with your flooring. If you believe the flooring has not met the terms in its warranty, you can have your retailer file a claim with Pergo on your behalf. The warranty for your specific floor will be available on the Pergo website. I apologize again for your experience.

      Reviewed March 10, 2020

      Have spent decades working in condominiums, the Author has had occasion to see various types of home decor in everyday use. Wherever failures were noted, they were remembered. With respect to Pergo flooring, it was noted that where high heels were worn, the laminate sometimes failed on some corners. High heels represent a relatively high loading per square inch. These same types of shoes can dent or mar real wood flooring as well. Recently in a Big Box store, without knowing how it happened, the author noted the same corner failure as noted where the product was in actual use.

      Pergo
      Pergo
      Pinned

      Hello Thomas, I apologize for your experience. If you find minor dents or dings in your flooring, they can be repaired with Pergo finishing putty. I apologize again for your experience. Laura with Pergo

      Reviewed Feb. 29, 2020

      I purchased Pergola max, showing a Great Dane in it durability advertising. Not true! Everything that hit the floor create some sort of dent or chipping, poor finish, not resistant to liquids. Even a very minute amount of liquid creates an bubbling of the finish, very disappointed with this product. My wife and I are the only occupants of this household. We thought we were purchasing a quality product, no true! This particular flooring is a product of China. We wasted our hard earned money on inferior product. Can’t recommend Pergo products!

      Pergo
      Pergo
      Pinned

      Hello Fred, I'm Laura with Pergo, and I'm very sorry to hear about your experience with your floors. If you believe that your flooring is not meeting the warranty, please ask your store to file a claim with Pergo on your behalf. Filing a claim is something the store must do for you. If you need to review the warranty, you can find it here on the Pergo site -

      For Pergo Max Premier laminate: https://na.pergo.com/flooring-warranties?tab=laminate

      For Pergo Max Hardwood: https://na.pergo.com/flooring-warranties?tab=hardwood

      I apologize again for your experience! Laura with Pergo Flooring

      Customer ServiceInstallation & SetupStaff

      Reviewed Jan. 21, 2020

      Do not purchase this flooring! When I started having issues with this, I went online and found hundreds of complaints. This is their MO blaming the customer for their terrible product! Their flooring sucks! If you have an issue with it they blame you and will not honor their warranty! The report from their so called inspector is bogus. I purchased my Pergo flooring online and had it installed. I noticed the flooring looked damaged, but I wasn’t sure if what I saw online may have been different than what I received, so I took some photos and sent to customer service and ask if this is damaged? They replied with yes you need to make a claim.

      I made no claim of cracked or peeling flooring. I only said it looked like seconds. What a complication it has been to make a claim. I had to drive forty miles to the nearest Home Depot store because Mohawk will not to to customer directly. When I got there no one knew how to put in claim. I left my information with them and a few days later was contacted. I was ask for planks which are already on the floor. Then they sent a man out to inspect the flooring. He did not want to talk to me, and anything I ask him he would say he could not answer because he would get fired. I knew at that point he was only there for show and most likely the claim would be denied.

      He took pictures of my dust mop and my thermostat, my insulation under my house, and my house! I only had the flooring for less than a month! He loosened a plank near the closet and now that area is parted at the seam. Nothing he did had anything whatsoever to do with the flooring in the same condition it was in when it came straight out of the box. I had nothing to do with the issues with the flooring being seconds and sold to me as retail. The report said it was improperly installed, not true! The flooring came out of the box from the factory in this condition. It has been nothing but a hassle to deal with this. Now I have to pay someone to repair what your inspector damaged!

      Pergo
      Pergo
      Pinned

      Hi there, this is Laura with Pergo. I'm very sorry to hear about your experience with your floors. If you will respond privately with your name and 7-digit claim number, I can ask the Mohawk Consumer Affairs team to look up your claim and advise next steps. I apologize again for your experience.

      Reviewed Jan. 10, 2020

      Bought Pergo xp about 8 months ago and every seam that gets a little water or moisture swells. We bought this product because of the dog commercials seeing how tough it was supposed to be. Went back to the store and they said we don’t recommend this product anymore. It's all vinyls now they said. Buyers beware. Pergo will not stand up to any kind of water or moisture from mopping or tracking in snow.

      Pergo
      Pergo
      Pinned

      Hi Jerry, I'm Laura with Pergo - I'm very sorry to hear about your experience. If you believe that your flooring is not meeting the warranty, please ask your store to file a claim with Pergo on your behalf. Filing a claim is something the store must do for you. If you need to review the warranty, it's located here on the Pergo site - https://mohawk.blob.core.windows.net/pergo/pdfs/Pergo_XP_Warranty.pdf I apologize again for your experience.

      Punctuality & Speed

      Reviewed Nov. 4, 2019

      Not alot to say except there were maybe 7 pieces of the flooring that actually locked together. 13 hours later and 7 boxes, we have one row down. I bet anyone would have the same issue we are. Maybe we got a bad batch? "Lowes asked". "We could load it up and take to the store to see if their flooring techs can do it." Really? It's not that complicated. Tap it in if it doesn't go right together. Lol.

      Pergo
      Pergo
      Pinned

      Hi Carie, I'm Laura with Pergo - I'm very sorry to hear about your installation experience. Please feel free to contact our technical services team at 888-387-9881, option 3, for any questions regarding installation. I apologize again for your experience.

      Installation & Setup

      Reviewed Oct. 1, 2019

      I purchased Pergo laminate flooring for my living room, kitchen, dining room, playroom, entryway, and hallways. After 2 years my floor is falling apart. There are scratches everywhere, the color is almost completely gone from the thresholds. The color that is left on the thresholds is white and the rest is metal. The thresholds are so loose that my 2 year old son picks them up and brings them to me. The actual flooring is scratched and has deep gouges in it. The top laminate is also beginning to peel right off of the floors leaving the "wood" exposed. The floors swell so bad my pantry door won't close.

      Lowe's opened a claim on my behalf, but since they only guarantee the work for one year they sent the claim to Pergo who has denied me saying I have water damage. My house has been thoroughly inspected and I do not and never have had any major leaks. We even replaced our front and back doors during the same time as the floors were being installed. Pergo refuses to talk to me directly claiming they will only talk to Lowe's on my behalf and Lowe's says they will only file one claim on my behalf and will not do any appeals. This is the worst 7,000$ I have ever spent.

      Pergo
      Pergo
      Pinned

      Hi Bridgett, this is Laura with Pergo - I'm very sorry to hear about your experience with your floors. If you could let me know your claim number, I will ask our Consumer Affairs team at Pergo to look up your claim and advise next steps. I apologize again for your experience.

      Installation & Setup

      Reviewed Sept. 11, 2019

      100% true and honest review! Installed Pergo Portfolio. Wet Protect Technology. Waterproof Natural Park Hickory Laminate in my living room. 250 sq. ft.

      Pros:
      1: After preparing my floor, installation was easy (I am a skilled trades worker just to note) and finished in 1 work day. Did the project alone...
      2: Not 1 damaged plank in any of the boxes I ordered. 15 in total.
      3: Felt pads under all feet of furniture and tables. 80 lbs. Pit Bull and no scratches as of yet with no area rugs.

      4: Left a few cut pieces outside in the rain for 2 days (just to see what would happen. because I do live in a state wit all 4 seasons) and it hasn't warped or bubbled til now.

      Cons:

      1: Floor occasionally creaked (just from settling I'm sure, but not from walking across it) after install.

      Conclusion:

      Loving the look of the floor (wish we could post Pics here)! I will try to update this review after 6 months...

      Customer ServiceStaff

      Reviewed May 21, 2019

      We purchased Pergo Max flooring for our living room, kitchen, dining room and down our hallway to the bedrooms. Worst mistake ever!! We only purchased this flooring over others due to the salesperson explaining how it was the best product for having animals around the house. We have had nothing but trouble with the flooring bubbling up, scratches all over and starting to peel. We have spent over $7000 on the flooring and had Lowe's install the product. Not only is their product junk. Their customer service isn't too great either. We even purchased the extra warranty to have just in case. Waste of money!!!

      Customer ServiceInstallation & Setup

      Reviewed April 9, 2019

      Still struggling to install, not going well at all. I've tried to contact Pergo with questions many time both via email and phone and get nowhere. I was feeling so stubborn one day that I stayed on hold with them for 2 HOURS!!! Only to have them actually close and just leave me on hold! They have not replied to any emails and they are impossible to reach by phone! If this flooring (which just on installation is chipping easily) is anything like their "customer service" then I just wasted a lot of money!!!

      Verified purchase

      Reviewed March 10, 2019

      We needed to replace our carpet after Hurricane Florence. My sister had older Pergo and loved it. She has 3 dogs. I wanted something waterproof and not luxury vinyl. I chose the Timbercraft in Anchor Grey. It looks great on the floor. However, we already have several places where the laminate is missing. They are small but you can see them. We have had to purchase the Pergo floor fixer which I didn't know existed. No one has dropped anything. It is just from living on it. We have had this on floors for 2 weeks only. We are almost paranoid about putting anything on floor, vacuuming and just living here. Soft soles on shoes only or barefoot. I really thought this would be more durable. We spent lots of money on something that isn't living up to having a "Great Dane" on the floors. Sadly we should have gone with cheaper floors since these probably won't last.

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      Pergo Company Information

      Company Name:
      Pergo
      Year Founded:
      1881
      Address:
      3128 Highwoods Boulevard
      City:
      Raleigh
      State/Province:
      NC
      Postal Code:
      27604
      Country:
      United States
      Website:
      na.pergo.com