Pergo Reviews

If you think you're getting a lifetime warranty from Pergo.... you're not!!!! After being diagnosed with cancer we took out all carpet and installed Pergo Outlast throughout our house about 4 years ago. Thinking the lifetime warranty would be awesome. Since then there are multiple places where it has bubbled up and in the kitchen it has all buckled. Of COURSE they denied the claim. Said it is not a manufactured issue but the installers were off by 1/4" in installing??? We did have Home Depot install it so that it would be a professional job. Even they are baffled at the denial of the claim. They just dangle the carrot of lifetime warranty but no intentions of standing by it. I WILL NEVER BUY OR RECOMMEND PERGO EVER AGAIN!

I bought Pergo Cambridge Abbey Oak from Lowe's in the summer of 2021 and had them install it. I noted that it had a "Lifetime Warranty". In some places it holds up to water but in others, a brief spill of carpet cleaning solution or dog urine causes it to swell up. Lowes does not honor the warranty. Pergo does not honor the warranty and says to call Lowes and the installer contracted for Lowes does not respond to calls. Deceptive advertising. Defective product.

I have purchased Pergo flooring for three rooms. The library, I purchased Pergo's Outlast Java Scraped Oak 10MM. The flooring was purchased in 2018, 2019, 2020 at three different orange big box stores. The dining room is on the first floor and the other two rooms are on the second floor. The house is small, only 25 feet by 25 feet. I installed the flooring myself. The installation took about 2 days per room. I've had the flooring in the bedroom and dining room since 2013 and 2014. The flooring in the library I installed from 2018 thru 2020.

We had four rooms in our home, including a bathroom and kitchen that we had Pergo laminate floors installed as a remodel. We consider this to be one of the worst purchases we have ever made. At first, we are very pleased in the floors looked very nice. We had a professional installer who did a very nice job. It did not take long for us to regret the decision to use Pergo. As many other reviews have stated the first time that we had a spill in the kitchen, the water seeped between a seam and caused bubbling and the floor to come up. Then the ice maker leaked during the night and flooded the kitchen. Every bit of flooring bubbled at the seam and is chipping. If that were not enough, all floor registers have bubbled up as well from condensation from the A/C. I cannot believe that this company is still in business. Worst flooring ever. I’d rather have sheet vinyl!

I purchased Pergo Flooring due to its look and durability. I’m very unhappy with the product and would not recommend it. I had water spill on the flooring and it has bubbles up causing ripples in the material. It is not durable as I was led to believe.

Pergo is not a quality product. The Home Depot pushed the issue to Pergo and Pergo refused to replace/repair discolored flooring. I have 940 sqft. Covering 5 rooms plus a bathroom. Pictures speak for themselves.

After several years and Multiple multiple purchases of Pergo products I am through. I am very disgusted with their Customer service and "so called Warranty." We intentionally bought a (what we thought to be high end floor) partially because it came with a "Lifetime warranty." What a Joke, like several other reviews I have read on here we contacted Pergo only to be re-directed to Lowe's being told that Lowes held the responsibility of filing a claim. After getting past some of the Cyclic garbage of who is to do what, I was told I had to provide pictures and proof of purchase. Longer story shorter I provided pictures of the problems we have had and are having with separation between planks (extremely bad dependent on time of year, chipped edges etc...). I also provided pictures of the prep and new floor (which due to an injury I had at the time we had the floor professionally installed.

In June of 2022, I purchased a pallet of Pergo Waterproof Laminate and used half. The other half was covered and stored in a place that protect until I needed to use. Now I need the other half, I have discovered the humidity during the summer months have caused the product to be destroyed by working, swelling and rotting. I called Pergo and they stated I had to go through Home Depot. Home Depot put in a claim buts it’s been weeks. No one responding.

Had our floor professionally installed less than a year ago and now it is separating and bubbling up. Not a high traffic area and in our master bedroom! Tried calling Pergo, they told me to contact Lowe's. Getting the runaround through Lowe's. We spent the extra money on it so it would be durable and last. Should have went with the cheaper product.

Installed in 2021. This flooring is complete crap, it is very easily scratched, dented, scraped, and is not waterproof as stated. Flooring started warping from spills and dog accidents, in several places. Tried filing a claim but got the runaround from Lowe’s for the last 3-4 months. Spoke with multiple managers and they tell me they will look into it and get right back to me. I never hear back from them, then I called back and get the same thing over and over and now they’re telling me after 3-4 months that I’m out of my warranty period with them and I need to contact Pergo direct. We purchased the Pergo Portfolio + WetProtect Waterproof Aged Silver Mist.

PERGO used to be a reputable company. Not ANYMORE, PLEASE do not buy this junk, 1 year and mine warped, numerous attempts at negotiation, their position is I must have used the wrong cleaner. And I am ** out of luck. Pergo is crap. Save your money.

I purchased Anchor Gray Pergo Timber Craft flooring for my entire first floor in 2018. We installed the flooring and 3 months after we moved into the house the flooring started warping from spills and dog accidents. Not in one place but in several places. I spent a lot of money on this flooring and now it makes me sick to walk in the front door to see how horrible this has held up for just a year. I had original laminate flooring in my old house that held up better than this Pergo flooring. It definitely is not waterproof.

We purchased this Pergo flooring January 12, 2022. We have it installed and haven't even got to move into the home yet and there are already scratches, nicks, and bad separation throughout the home. We have contacted Pergo and Lowe's for 2-3 months now and have only gotten the run around from each company. We purchased this for top dollar because of the warranty and scratch proof, dent proof, waterproof in hopes it would last. I would rather just have my money back and Pergo take their product and I would start over with regular linoleum rugs but as it is we are out all that money and have a scratched up, nicked up, and badly separated floors. Pergo needs to stand behind its warranty and make it right with the customers. Highly Disappointed!!

We purchased Pergo flooring for our home. I loved the look, the color, the wide planks. We were really happy with our choice. I trusted the brand. BUT, THEN after a few years, the laminate finish started to lift. The floors stayed permanently in place. The floors did not lift or warp but the color, pattern, finish started to rub off on a few planks. Then, planks all over the house - a few here and there started to lift.

We had 18 years German brand which was v good but thought of changing. So vendor suggested Pergo brand for our flooring. Within year we noticed it's separating. Also representative gives reason it's due to water but we are very very careful as we have maintained 19 years other brand. Pergo brand is not trustworthy at all. No solution. They spent money on advertisement promoting brand.

Had approx 1300 square feet installed in August. The flooring itself is beautiful but it is separating. There isn't a lot of traffic so I do not understand why this is happening. Very disappointed! I would like to speak to a Pergo representative but am having a hard time reaching anyone.

I installed the Pergo Outlast Laminate floors throughout my home between 2018-2020. Initially, the installed floor looked beautiful, even for laminate. However, over time, this floor has not held up to the most basic wear and tear. After only a few months, I have had to replace multiple sections of flooring in my kitchen. This floor is not remotely water resistant. One drop of water on the floor that gets failed to be mopped up can ruin the entire board. Is it really realistic to expect that the floors are completely free from even one drop of water 100% of the time? It is exhausting to be constantly scanning the floors for a rogue droplet of water that I might have been missed. I am at a loss for how Pergo can brand this as water-resistant at all.

PERGO Laminated Flooring. Stay away from purchasing anything from this company. I purchased my floors eight years ago and we did four bedrooms, three of the rooms are holding up well except for one room which started to peel and lift in some areas. This product is supposed to have a lifetime warranty. I call The PERGO company and they told me we have to make a complaint where I made my purchase. We went to Lowe’s where we bought the floors and they took my compliant and they store forward our complaint to Pergo with pictures of my damage floor. Pergo sent out an inspector with all kinds of gadgets to analyze the floor & he also took loads pictures.

I bought Pergo laminate and had it installed in 2019 in my kitchen, great room, and a long hall. Within one year, it was buckling....not in the kitchen, nor by the 2 outside doors, but in the hall. Pergo gives a lifetime warranty. It took forever for a rep to come...The sweetest little old lady and husband finally showed up. What a scam! It was ruled water damage. Who has water damage in the middle of a hall?? I got nothing because it had been discontinued and would cost them too much to replace. Don't be deceived. Lowe's did not stand up for this product either. Lots of buckling now. Search for a better product.

My mom has had Pergo laminate in the main areas of her house for 10+ years. It has stood up to a 125lb Rottweiler and a 65lb pit mix. No scratches, no chips, no peeling edges. We do keep a rug under the dogs' water bowl for extra precaution. Her floors do have some small gaps now where you have slide them back together... I don’t know if that’s something that happens over time or installation malfunction. I also had Pergo XP Asheville Hickory in my home for over two years, we moved. It held up to 2 65lb plus dogs, also no scratches, no peeling edges etc. I am in the market for their flooring again because of how durable it is, however inventory is difficult to come by right now.

We had Pergo for more than 15 years with 3 growing kids. No problem. Then we bought Pergo XP, advertised to be "double the wear, double the durability. Installed it about 8 months ago. It's already pulling up between boards and along edges. An inspector was sent out. What a surprise - it's our fault because the floor is not level. The floor must have been level enough for the first 15 years of Pergo, which was not "XP" - which stands for Exceptionally Poor product. Pergo XP comes with padding already on, It's super thin, but the store signs said you don't need to buy padding because it's already attached. In fact, they said don't buy it.

We just installed flooring and have had to return and re-order the rooms' transition bars at least 4 times! The pieces were faulty and falling apart - the wood actually stripping off from underneath. It looks like these are either very old pieces, faulty pieces, or parts that were not in moisture controlled environments. The installer has over 20 years of experience installing floors and this is the first time he's seen this issue! We have had to go back to Home Depot several times and re-order. This project should have taken a week to get done and has taken over 2 months just because of these horrible transition bars!

Nice flooring, but had an issue with a transition piece ordered with the flooring. They say it comes with their special trimmer to make it into one of four potential transitions. Great idea but there was no trimmer. Quick response on line said tech will send one. Never received, quick response, again said it shipped USPS but they would ship another UPS. A week after laying the floor, nothing shows up and the UPS tracking number they sent me is no good. Close out of a job held up by a silly transition. Nice flooring (for laminate) but don’t believe a word they tell you if you need help with a problem. Won’t install again, even if the homeowner wants it.

We live in a condo which is built on a slab, no basement. When we moved in we originally planned on simple vinyl flooring for an industrial effect but after two attempts at an install from Home Depot, their flooring department convinced us to go with the Pergo floor, and installed it via one of their "qualified contractors." About three months later the floor started to chip and the boards began to cup. We have had the floor for five years now and the laminate surface is peeling and chipping. The boards themselves are warping and since the floor runs through the entire unit the ten thousand dollar job would have to be totally replaced to correct the problem. I would stay away from this product and also not have any installations done by Home Depot, as, from my research, the installation was done improperly and the product is inferior.

In late 2019, we purchased Pergo TimberCraft + WetProtect Waterproof Crest Ridge Hickory Handscraped Wood Plank Laminate Flooring. It was advertized as waterproof with a seal splashing water outside of a tub. It was installed according to all instructions and all the joints were made tight with the use of purchased tapping blocks until it was solid. At the end of the year we accidentally left a puddle in the middle of the kitchen floor for about 45 to 60 minutes. Water seeped down through the flooring causing an area in the middle of the kitchen to have warped edges around each plank. It took over 6 months to get them to even consider a warranty claim. They sent an inspector who reported the water damage. The final decision was that the flooring showed no sign of manufacturing defect. Their claim of being waterproof was confirmed to be a lie by the inspector. I can show copies of the inspector report and the final claim denial.

My flooring is pulling apart on the ends. Our seams in high traffic areas are getting wider gaps. You can slide the boards back and forth. This is only happening on the longest rows. We have the hickory wood flooring. Floor is a floating floor. The tabs that interlock on the lengths of the boards are damaged so the boards slide. Pergo said it was installed wrong, not sure how but between Lowe’s who supplied installer and Pergo (lifetime warranty) nothing has been done. Very disappointed in the product and service. We purchased Pergo because of warranty and name!!! Hollow promises.

I purchased the product and had it shipped to me. It was installed by my license contractor. Many of the edges bent and the other day while vacuuming it chipped! Right in the middle of the floor. Very unhappy.

We purchased the floor because they are suppose to be waterproof with 24 hour spill proof protection. They are not or nowhere of being close to waterproof. We have a special needs son who occasionally drop his juice. Nothing ever sits on the floor over an hour. We have puckering and cupping in multiple areas. These floors were purchased and installed by Home Depot. The commercial for this flooring shows a family in the kitchen having a water fight with the faucet and a Great Dane dog and its says worry free. It's false advertising! We've contacted Mohawk about the issue and they refused to do anything! Thinking of getting an attorney involved to help resolve this issue. Very disappointed with company!

I just finished installing Pergo Westlake Oak planks. Installation went fairly well. I purchased the threshold and quarter round that matches. The quarter round is absolute junk. Particleboard wrapped in color matched paper. I will be returning to Lowe's and purchasing PVC quarter round and paint to match my trim. I realized early on that the threshold instructions wouldn't work with my laminate/carpet transition. Had to use 2 layers of underlayment under the channel, including the shim, to get the channel to the right height to use the T (there was not enough of a height difference to use any of the other pieces of the 4:1 kit).

Currently attempting to install this product. It is absolutely a nightmare to work with. It does not lock together easily nor stay locked. Seriously considering ripping off all the tongues and grooves and just gluing it down. I've installed tile floors, wood floors, linoleum floors in this house, everything except carpet. We thought this would be a quick update for a little used room before we sell this house in a few years. What a nightmare. Do not recommend Pergo.