Pergo Reviews

Lowe's sent a claim on my floor 3 months ago. I have not received any response from Pergo. Pergo does not stand up for their product. Told me to get Lowe's to file a claim. I spent a lot of money on these floor because it said waterproof.

I contacted Pergo by email since January 2025 to report a waterproof laminate flooring defect. They advised that I contact the retailer, which I did. There is absolutely no updates regarding a solution to this claim and the Home Depot store floor manager only responds to me when I email him from time to time to find out the status. Usually there are no relevant updates. Pergo customer service is very harsh and unhelpful when I called. I called today 03/19/25, at 12:40 pm. Be very cautious when they label their flooring waterproof. I am about to report this to BBB.

I have used Pergo in many of my homes for years without issues. When I recently remodeled my home I went to my go to brand. Well what a mistake that was. Within days I had separation on the seams & ends. I have seen product separate on the ends but never down the seams. It felt like every other day I saw another spot where my floor split. I went to Home Depot & was told I could return the product. I put down 3 rooms and a hallway, Where would you like me to pile this garbage. I was informed that there had been quite a few complaints & returns. HD said that it was a quality issue & sometimes you get a good box, sometimes a bad box. They recommended I put down a HD product in the future. I have not heard from Pergo yet. I guess I can give them another 6 months. SO. STAY AWAY FROM PERGO!!

If you think you're getting a lifetime warranty from Pergo.... you're not!!!! After being diagnosed with cancer we took out all carpet and installed Pergo Outlast throughout our house about 4 years ago. Thinking the lifetime warranty would be awesome. Since then there are multiple places where it has bubbled up and in the kitchen it has all buckled. Of COURSE they denied the claim. Said it is not a manufactured issue but the installers were off by 1/4" in installing??? We did have Home Depot install it so that it would be a professional job. Even they are baffled at the denial of the claim. They just dangle the carrot of lifetime warranty but no intentions of standing by it. I WILL NEVER BUY OR RECOMMEND PERGO EVER AGAIN!

I bought Pergo Cambridge Abbey Oak from Lowe's in the summer of 2021 and had them install it. I noted that it had a "Lifetime Warranty". In some places it holds up to water but in others, a brief spill of carpet cleaning solution or dog urine causes it to swell up. Lowes does not honor the warranty. Pergo does not honor the warranty and says to call Lowes and the installer contracted for Lowes does not respond to calls. Deceptive advertising. Defective product.

I have purchased Pergo flooring for three rooms. The library, I purchased Pergo's Outlast Java Scraped Oak 10MM. The flooring was purchased in 2018, 2019, 2020 at three different orange big box stores. The dining room is on the first floor and the other two rooms are on the second floor. The house is small, only 25 feet by 25 feet. I installed the flooring myself. The installation took about 2 days per room. I've had the flooring in the bedroom and dining room since 2013 and 2014. The flooring in the library I installed from 2018 thru 2020.

We had four rooms in our home, including a bathroom and kitchen that we had Pergo laminate floors installed as a remodel. We consider this to be one of the worst purchases we have ever made. At first, we are very pleased in the floors looked very nice. We had a professional installer who did a very nice job. It did not take long for us to regret the decision to use Pergo. As many other reviews have stated the first time that we had a spill in the kitchen, the water seeped between a seam and caused bubbling and the floor to come up. Then the ice maker leaked during the night and flooded the kitchen. Every bit of flooring bubbled at the seam and is chipping. If that were not enough, all floor registers have bubbled up as well from condensation from the A/C. I cannot believe that this company is still in business. Worst flooring ever. I’d rather have sheet vinyl!

I purchased Pergo Flooring due to its look and durability. I’m very unhappy with the product and would not recommend it. I had water spill on the flooring and it has bubbles up causing ripples in the material. It is not durable as I was led to believe.

Pergo is not a quality product. The Home Depot pushed the issue to Pergo and Pergo refused to replace/repair discolored flooring. I have 940 sqft. Covering 5 rooms plus a bathroom. Pictures speak for themselves.

After several years and Multiple multiple purchases of Pergo products I am through. I am very disgusted with their Customer service and "so called Warranty." We intentionally bought a (what we thought to be high end floor) partially because it came with a "Lifetime warranty." What a Joke, like several other reviews I have read on here we contacted Pergo only to be re-directed to Lowe's being told that Lowes held the responsibility of filing a claim. After getting past some of the Cyclic garbage of who is to do what, I was told I had to provide pictures and proof of purchase. Longer story shorter I provided pictures of the problems we have had and are having with separation between planks (extremely bad dependent on time of year, chipped edges etc...). I also provided pictures of the prep and new floor (which due to an injury I had at the time we had the floor professionally installed.