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Pergo

Pergo
Overall Satisfaction Rating 1.84/5
  • 5 stars
    5
  • 4 stars
    3
  • 3 stars
    2
  • 2 stars
    5
  • 1 stars
    30
Based on 45 ratings

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    Pergo Reviews

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    Page 1 Reviews 0 - 10
    Rated with 2 stars
    Verified Reviewer
    Original review: Jan. 27, 2021

    Nice flooring, but had an issue with a transition piece ordered with the flooring. They say it comes with their special trimmer to make it into one of four potential transitions. Great idea but there was no trimmer. Quick response on line said tech will send one. Never received, quick response, again said it shipped USPS but they would ship another UPS. A week after laying the floor, nothing shows up and the UPS tracking number they sent me is no good. Close out of a job held up by a silly transition. Nice flooring (for laminate) but don’t believe a word they tell you if you need help with a problem. Won’t install again, even if the homeowner wants it.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 30, 2020

    We live in a condo which is built on a slab, no basement. When we moved in we originally planned on simple vinyl flooring for an industrial effect but after two attempts at an install from Home Depot, their flooring department convinced us to go with the Pergo floor, and installed it via one of their "qualified contractors." About three months later the floor started to chip and the boards began to cup. We have had the floor for five years now and the laminate surface is peeling and chipping. The boards themselves are warping and since the floor runs through the entire unit the ten thousand dollar job would have to be totally replaced to correct the problem. I would stay away from this product and also not have any installations done by Home Depot, as, from my research, the installation was done improperly and the product is inferior.

    5 people found this review helpful

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      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Nov. 8, 2020

      In late 2019, we purchased Pergo TimberCraft + WetProtect Waterproof Crest Ridge Hickory Handscraped Wood Plank Laminate Flooring. It was advertized as waterproof with a seal splashing water outside of a tub. It was installed according to all instructions and all the joints were made tight with the use of purchased tapping blocks until it was solid. At the end of the year we accidentally left a puddle in the middle of the kitchen floor for about 45 to 60 minutes. Water seeped down through the flooring causing an area in the middle of the kitchen to have warped edges around each plank. It took over 6 months to get them to even consider a warranty claim. They sent an inspector who reported the water damage. The final decision was that the flooring showed no sign of manufacturing defect. Their claim of being waterproof was confirmed to be a lie by the inspector. I can show copies of the inspector report and the final claim denial.

      13 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 4, 2020

      My flooring is pulling apart on the ends. Our seams in high traffic areas are getting wider gaps. You can slide the boards back and forth. This is only happening on the longest rows. We have the hickory wood flooring. Floor is a floating floor. The tabs that interlock on the lengths of the boards are damaged so the boards slide. Pergo said it was installed wrong, not sure how but between Lowe’s who supplied installer and Pergo (lifetime warranty) nothing has been done. Very disappointed in the product and service. We purchased Pergo because of warranty and name!!! Hollow promises.

      12 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Sept. 22, 2020

      I purchased the product and had it shipped to me. It was installed by my license contractor. Many of the edges bent and the other day while vacuuming it chipped! Right in the middle of the floor. Very unhappy.

      9 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 5, 2020

      We purchased the floor because they are suppose to be waterproof with 24 hour spill proof protection. They are not or nowhere of being close to waterproof. We have a special needs son who occasionally drop his juice. Nothing ever sits on the floor over an hour. We have puckering and cupping in multiple areas. These floors were purchased and installed by Home Depot. The commercial for this flooring shows a family in the kitchen having a water fight with the faucet and a Great Dane dog and its says worry free. It's false advertising! We've contacted Mohawk about the issue and they refused to do anything! Thinking of getting an attorney involved to help resolve this issue. Very disappointed with company!

      18 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: Aug. 5, 2020

      I just finished installing Pergo Westlake Oak planks. Installation went fairly well. I purchased the threshold and quarter round that matches. The quarter round is absolute junk. Particleboard wrapped in color matched paper. I will be returning to Lowe's and purchasing PVC quarter round and paint to match my trim. I realized early on that the threshold instructions wouldn't work with my laminate/carpet transition. Had to use 2 layers of underlayment under the channel, including the shim, to get the channel to the right height to use the T (there was not enough of a height difference to use any of the other pieces of the 4:1 kit).

      Installed the channel. When trying to install the T, the particleboard that should fit into the channel just snapped, one $30 investment done. Tried the next one as I had to purchase 4 of them for my installation. Same problem. For what the Pergo and trim/threshold cost, you'd think it would be of better quality. Need to decide if I'll waste more $$ and buy another threshold kit or come up with my own solution. Very disappointed in this expensive particle board junk. Should have installed Bruce hardwoods.

      11 people found this review helpful
      Rated with 5 stars
      profile pic of the author
      Verified Reviewer
      Original review: July 21, 2020

      Currently attempting to install this product. It is absolutely a nightmare to work with. It does not lock together easily nor stay locked. Seriously considering ripping off all the tongues and grooves and just gluing it down. I've installed tile floors, wood floors, linoleum floors in this house, everything except carpet. We thought this would be a quick update for a little used room before we sell this house in a few years. What a nightmare. Do not recommend Pergo.

      20 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 18, 2020

      I purchased 670312 Pergo Gold Underlayment from Lowe’s hardware store, I’m so disappointed ☹️ I have a 5 year old and and 7 year old boys and there is absolutely no sound barrier! I wish I would have never bought it and just put the flooring down because I just spent all that additional money and being a single mom that money could have been spent on my boys! Don’t buy this product!

      12 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: April 9, 2020

      Began installing Pergo Extreme LV plank today. Several hours later, I gave up. The first thing I noticed was these thin white and blue plastic strips falling off of them. Turns out that they are part of the edge that "snaps" together with the next piece. Obviously the poor quality and construction of Pergo LV planks makes it impossible to handle the planks without losing these pieces. They should be glued to the plank...not just stuck in a groove where they VERY EASILY fall off. Not to mention how very easily the locking edges get damaged. Just routine installation handling or removing them from their box damages the locking grooves.

      I've bought and installed discounted flooring from a 'seconds' wholesaler that was leaps and bounds MUCH better quality than Mohawk Pergo. It's been installed for over two years now and looks like it did the day I installed it. I'm not even going to attempt to file a claim with Mohawk Pergo. But I will be fighting this with my retailer. Unacceptable, low quality, disappointing from such a long-time company.

      Pergo response

      Hello Joe, this is Laura with Pergo. I'm very sorry to hear about your installation experience. If you'd like additional guidance on installing the flooring, please feel free to contact the Mohawk Technical Services team at 888-387-9881, option 3. However, I understand you may not wish to install, and I apologize again for your experience.

      15 people found this review helpful
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      Pergo author review by Joseph Truini

      Pergo developed plastic-laminate flooring, with the first flooring produced in 1979. It is the largest laminate flooring manufacturer in the United States and also produces solid hardwood and engineered hardwood floors.

      • Installation: Pergo encourages DIY installation, which is greatly simplified by the flooring’s easy click-lock design. However, if you’d prefer to hire a professional installer, Pergo retailers will help locate a certified installer in your area.

      • Samples: While consumers must visit retail partners either online or in-person to make purchases, they can order samples for a fee from the Pergo website. Visit a retail location to see the flooring in person.

      • Four-color printing process: Pergo is one of a few companies that uses four-color printing for its decorative graphic sheet designs on laminate. The result is vibrant, true-to-life wood grains, patterns and colors.

      • Hardwood variety: Hardwood selections include chocolate oak, handscraped heritage hickory, antique natural oak and slate oak.

      • Laminate selections: Bourbon Street oak, bainbridge oak, crestwood tile, chateau maple and Winchester apple are just a few of the nearly 130 choices in laminate flooring offered by Pergo.

      by Joseph Truini Home Improvement Contributing Editor

      Joseph Truini is a home improvement expert who writes extensively about do-it-yourself home remodeling and repair, woodworking projects and tools and techniques. His work has appeared in several national magazines, including This Old House, Popular Mechanics, Country Living, Woman’s Day, and Today’s Homeowner.

      Pergo Company Information

      Company Name:
      Pergo
      Year Founded:
      1881
      Address:
      3128 Highwoods Boulevard
      City:
      Raleigh
      State/Province:
      NC
      Postal Code:
      27604
      Country:
      United States
      Phone:
      (800) 337-3746
      Website:
      na.pergo.com