Pergo

We purchased this Pergo flooring January 12, 2022. We have it installed and haven't even got to move into the home yet and there are already scratches, nicks, and bad separation throughout the home. We have contacted Pergo and Lowe's for 2-3 months now and have only gotten the run around from each company. We purchased this for top dollar because of the warranty and scratch proof, dent proof, waterproof in hopes it would last. I would rather just have my money back and Pergo take their product and I would start over with regular linoleum rugs but as it is we are out all that money and have a scratched up, nicked up, and badly separated floors. Pergo needs to stand behind its warranty and make it right with the customers. Highly Disappointed!!

We purchased Pergo flooring for our home. I loved the look, the color, the wide planks. We were really happy with our choice. I trusted the brand. BUT, THEN after a few years, the laminate finish started to lift. The floors stayed permanently in place. The floors did not lift or warp but the color, pattern, finish started to rub off on a few planks. Then, planks all over the house - a few here and there started to lift.

We had 18 years German brand which was v good but thought of changing. So vendor suggested Pergo brand for our flooring. Within year we noticed it's separating. Also representative gives reason it's due to water but we are very very careful as we have maintained 19 years other brand. Pergo brand is not trustworthy at all. No solution. They spent money on advertisement promoting brand.

Had approx 1300 square feet installed in August. The flooring itself is beautiful but it is separating. There isn't a lot of traffic so I do not understand why this is happening. Very disappointed! I would like to speak to a Pergo representative but am having a hard time reaching anyone.

I installed the Pergo Outlast Laminate floors throughout my home between 2018-2020. Initially, the installed floor looked beautiful, even for laminate. However, over time, this floor has not held up to the most basic wear and tear. After only a few months, I have had to replace multiple sections of flooring in my kitchen. This floor is not remotely water resistant. One drop of water on the floor that gets failed to be mopped up can ruin the entire board. Is it really realistic to expect that the floors are completely free from even one drop of water 100% of the time? It is exhausting to be constantly scanning the floors for a rogue droplet of water that I might have been missed. I am at a loss for how Pergo can brand this as water-resistant at all.

PERGO Laminated Flooring. Stay away from purchasing anything from this company. I purchased my floors eight years ago and we did four bedrooms, three of the rooms are holding up well except for one room which started to peel and lift in some areas. This product is supposed to have a lifetime warranty. I call The PERGO company and they told me we have to make a complaint where I made my purchase. We went to Lowe’s where we bought the floors and they took my compliant and they store forward our complaint to Pergo with pictures of my damage floor. Pergo sent out an inspector with all kinds of gadgets to analyze the floor & he also took loads pictures.

I bought Pergo laminate and had it installed in 2019 in my kitchen, great room, and a long hall. Within one year, it was buckling....not in the kitchen, nor by the 2 outside doors, but in the hall. Pergo gives a lifetime warranty. It took forever for a rep to come...The sweetest little old lady and husband finally showed up. What a scam! It was ruled water damage. Who has water damage in the middle of a hall?? I got nothing because it had been discontinued and would cost them too much to replace. Don't be deceived. Lowe's did not stand up for this product either. Lots of buckling now. Search for a better product.

My mom has had Pergo laminate in the main areas of her house for 10+ years. It has stood up to a 125lb Rottweiler and a 65lb pit mix. No scratches, no chips, no peeling edges. We do keep a rug under the dogs' water bowl for extra precaution. Her floors do have some small gaps now where you have slide them back together... I don’t know if that’s something that happens over time or installation malfunction. I also had Pergo XP Asheville Hickory in my home for over two years, we moved. It held up to 2 65lb plus dogs, also no scratches, no peeling edges etc. I am in the market for their flooring again because of how durable it is, however inventory is difficult to come by right now.

We just installed flooring and have had to return and re-order the rooms' transition bars at least 4 times! The pieces were faulty and falling apart - the wood actually stripping off from underneath. It looks like these are either very old pieces, faulty pieces, or parts that were not in moisture controlled environments. The installer has over 20 years of experience installing floors and this is the first time he's seen this issue! We have had to go back to Home Depot several times and re-order. This project should have taken a week to get done and has taken over 2 months just because of these horrible transition bars!

Nice flooring, but had an issue with a transition piece ordered with the flooring. They say it comes with their special trimmer to make it into one of four potential transitions. Great idea but there was no trimmer. Quick response on line said tech will send one. Never received, quick response, again said it shipped USPS but they would ship another UPS. A week after laying the floor, nothing shows up and the UPS tracking number they sent me is no good. Close out of a job held up by a silly transition. Nice flooring (for laminate) but don’t believe a word they tell you if you need help with a problem. Won’t install again, even if the homeowner wants it.