Pergo

Bought a full house full of Malaysian Kempas Pergo and 8 years later it started to fade and definitely is not holding up to the "no scratch or ding" situation that was promised by the salesperson. Filed a complaint and the supervisor at Pergo stated that he would only take care of the room with fading and nothing else. I feel that if I paid $8000 in flooring and installation that it should last longer than 8 years.

After reading the reviews of Pergo it is obvious that Pergo has peppered the mostly very unsatisfactory reviews of this product with phoney opinions praising this laminate that dents, scratches, curls up at the edges, and can't even stand up to two months of wear in a home that has two adults, no animals, no children and very little traffic. The reviews of praise are obviously so ridiculous in their approval of the this low grade horrible product. The customer care that is so "wonderful" is horrific with their "couldn't care less" customer care.

The coatings on the apple wood we purchased from Lowe's were not properly applied and scratch easy. Never Again. Pergo has had years to make the products better but instead I feel Pergo has become no more than Liquidators.

I purchased Pergo light oak flooring many years ago and loved it. Yes, I had one small dent when I dropped a heavy pot on it. I liked my floor so much I am putting Pergo Outlast into a 700sq foot addition. Rated 96 on Consumer Reports with outstanding reviews. I can only assume Pergo max (and by its very much less expensive price) is not the same quality. Do your homework and remember... you get what you pay for. You don’t expect a BMW when you bought a Volkswagen Bug do you?

We purchased 1,000 square foot of flooring 2 years ago. Not realizing there are different connection methods, we picked up several different styles to make a floor that looks like reclaimed wood. Once we got home we realized the connection methods and sorted the flooring according to the connection type. Two years later we had some damage where a fridge had leaked on the floor for an extended period of time and we took a sample of our connection methods to Lowe's to find replacement. Nothing matched the connection methods.

DO NOT RECOMMEND!!! We purchased over $1,500 of this flooring. It has been installed for only 1 year and 5 months. We saved our receipt. The only thing we ever cleaned it with was a dry Swiffer and a damp cloth. They have a photo of a Great Dane on the box and boast the Lifetime Warranty. The only pet we have is a 1lb ferret. The floor is chipped, all scratched up, and the laminate is peeling and bubbling in several spots. We contacted Mohawk and Lowes. Mohawk sent out their "Private" wood inspector who would tell me nothing when he left.

Bullet Proof Flooring. Okay, I didn't actually shoot at my floor. We installed some Pergo American Cottage from Lowe's 10 years ago. This floor looks exactly the same as the day it was finished. Dogs run around on it. Tools have been dropped on it without scratching it. Nail polish has been spilled on it and it cleaned up just fine. We had a slab leak and it didn't buckle thanks to the thick plastic underlayment that Pergo recommends. Unfortunately, some of it had to be removed in order to dry out the floor underneath. I almost cried.

I have noticed that the edges in my beautiful Moneta mahogany flooring are turning light color so when I bent over and I really looked at the problem it looks like the paint that's on the edges that makes this floor looks beautiful is coming off. I started a claim, inspector shows up, I got a denial letter. It was so hard to start this claim. I have made over 50 phone calls to Pergo and Lowe's... the home inspector report says everything is on spec with the flooring and the care that I do, basically it's not our fault, this is just happening and it should not. In the denial letter they suggested I buy touch up pen for wood and touch up all these planks, the issue is the high traffic area. All the planks, all the edges need to be touched up plus I need to spend extra money to buy these pens that I will need.

I purchased $6000 worth of Pergo Max hardwood flooring from Lowe's. It was professionally installed. After 1 month, the floor is so scratched that the installer recommends replacing the entire floor --- scratches cannot be fixed. NO HELP from PERGO on this matter. Their claim that this product is 5x more durable than hardwood is entirely UNTRUE. I have owned other real wood floors and never had these problems. VERY DISAPPOINTED and DO NOT RECOMMEND.

You go through 3 steps through Mohawk, which takes about a month and a half, to find out they will use any excuse not to honor their warranty, such as the floor being the slightest out of level they will not honor it, and if any board is damaged, they blame it on the installer for tapping too hard. Will never buy this product again nor would I recommend it to anyone.

I purchased over 40 cases of special ordered Pergo flooring. After waiting two weeks for delivery, and two days for the product to acclimate I opened a few cases only to find that the product was clearly defective. I noticed through the clear plastic that most of the boxes had defective boards. When I contacted Pergo they didn't want to even hear it. It was like I was bothering them. This was over a year ago. I was able to resolve the issue, but I was NEVER CONTACTED BY PERGO. You would think they would at least have called me and apologized for their lack of quality control.

Our Pergo Max flooring is less than 4 months old and looks like it's years old. It has fine scratches apparently from sweeping it with a broom. When I mop it with a damp cloth and water only, it leaves streaks and smears and dulls. I have to wipe it with a clean dry cloth to buff it up to get the streaks off. We saved for two years to have new nice flooring and the old worn-out flooring looked better. I so sad about this I could cry. I am 70 years old and have a fixed income and can never afford new flooring again. Now I have to live with this. I will never shop Lowe's again or say anything good about Pergo.

We self-installed a Pergo laminate flooring and have been very dissatisfied with the Pergo Max product. We filed a claim, but Pergo denied it under their limited warranty. The product has been chipping at the corners and edges. One chip is about the size of a quarter. We'll not buy a Pergo product again. We wish we had the prior product we had removed to install the Pergo. It was an Armstrong brand laminate that looked as good the day we removed it as the day we installed it.

Went to Lowe's where I purchased the American Beech flooring and reported that the flooring is peeling off of the wood base. Sent pictures to Pergo and my claim was denied 10 minutes after the email was sent. After speaking to Pergo they said it's not a manufacturer's defect. Well if the floor is less than a year old and the laminate is peeling off of the base what would cause that. Pergo has no answers. Stay away from Pergo. They do not stand behind their product. My cousin works for FOX news so I'm going to see if they can help me. $2,000 worth of Pergo and they don't stand behind their product. Unreal.

Customer service is top notch at this company. If you have a problem, they will work to make sure that a solution is reached that satisfies the customer. The installation process was fast and simple. The techs came over in the morning to install flooring in the dining room and kitchen. They only took a few hours and were very courteous. The value was very good. I was able to put new flooring in the dining room and kitchen at a great price. Their prices are generally lower than other competitors and whatnot. The quality of the flooring is great. I have had the new floor for a few weeks and so far there is no scratches from dog nails or kids playing around. There's great quality and I wouldn't go to another company.

Customer service was very good. They were nice and helpful, answered all my questions, and were very professional. Would use again in future if i needed to, was great. Installation went great. Installers were professional and efficient, got things done in a timely manner. Had no issues or complaints and would use company again. This flooring is beautiful, looks like real hardwood floors, great value for price and installation. Receive great comments on quality of flooring every time I have company.

The customer service was absolutely, positively fantastic. We are customers who like service, so this really worked out in our favor! We are so pleased. The installation was honestly the best thing I've ever witnessed in my entire life. They did such a marvelous job. We were so thrilled with the installation process! I can't believe what a value this was. Our floors are amazing and we just love them so much! Such good quality. This stuff means business!

The customer service was wonderful. Very helpful. The installation was quick and easy, very fast, very professional. I can't believe that it took such little time given that the last time I had to go through installation of tile it took a little longer than a week. 1 day was all it took with Pergo. Great value, cost effective and since it will last long very worthwhile. The customer service will help you find out what you're looking for within your budget and what works best for your home to ensure it lasts. Very sturdy, built to last, easy to clean. This is a great quality product. It will hold up against children and pets. I have three kids and they like to drop things from upstairs because they're wild and dangerous. So far no cracks or dents.

Top notch and good quality. Customer support when needed. Installation is included with purchase so you don't have to bother with that. There are a lot of people working on it so installation is pretty rapid and barely any wait time. The value is top of the line and the best on the market. The quality looks more expensive than I actually paid for it. Which makes it that much more valuable. Expensive looking quality with smooth and extravagant features. Long lasting textured quality with incredible alternate features. Comes in various colors.

Regarding Claim # **. Had flooring installed by contractor in March of 2011. Two weeks after installation flooring began to bubble or tent in multiple areas. Contractor was contacted, came back in May to make stress cuts which relieved some areas but not all. Since installation contractor came back a total of 3 times, but flooring continues to bubble in one large area. Filed a complaint with Pergo, inspector came out. Report blames the use of a Shark Steamer for bubbling in floor. Shark steamer had only been used a total of 3 times and only 3 months after installation.

In September 2007, I purchased $1,800 worth of Pergo floors through the home Depot warehouse. In a matter of 4 months, I saw the floor begin to peel and warp in several areas. I called both Pergo manufacturers and Home Depot store to set up an appt. for an inspector to come and look at the poor performance of the floors. Both Pergo and Home Depot denied my claim stating that the moisture level of the floors was way over the amount they would normally accept. Pergo is saying it is a "site related issue". There is one small site where liquid was spilled and was immediately cleaned up (within 5 minutes). Yet the floor still warped and peeled extensively. Pergo promises a 30 year warranty on their product, but when I complained, they said they would not honor the warranty. When I purchased the Pergo floor at Home Depot, the Home Depot floor specialists told me that Pergo is their "top quality" floor and can withstand children, dogs, etc. and is a very hardy floor. When I analyzed the finished product, it looks like cardboard. I would have been better off with a wood floor.

My husband and I purchased 43 boxes of Pergo flooring from Lowe's in Santee, CA in May of 2007. Here is the Pergo Information: Malaysian Kempas PW 80517, Global Passage-Dark Wood/Cherry. We installed them ourselves as they are very easy to install. However after the third day of having them installed we noticed how easy the Pergo scratches. Our 3 year old daughter was pushing around her dolly in the baby stroller (doll weighs 1pound and stroller weighs 2 1/2) and the stroller left scratches on the flooring. My daughter is a very petite 3 year old weighing 26 pounds.

I purchase Pergo flooring for my family room in 1998. Had a good warranty sounded good. The place I bought is no longer in business. The store had men come out and laid it. I am seeing the floor buckling coming apart at the seams. We are adults in this house we don't abuse our floors. We do have a small dog. I call century tile they also use this floor, they gave me the information to contact Pergo. Mr ** wrote me an e-mail that the floor is not their responsibility. They sent out an inspector and with his test, they say they can do nothing about it. I spent over 2,000.00 on this floor 5 years ago. The product is falling apart. Who can I go to. If they can't help me, I want others to be aware of their shady products. If you can help, I would appreciate it. Thank you for any help.