Pergo Reviews

Do not buy this crap! This floor is not waterproof. If water gets on the floor and into the cracks it will swell up and not go back to normal. I cannot believe they are allowed to sell this crap. I wonder if there is a class action lawsuit in the works, if not, there should be. I spent 4000.00 for this junk, I feel like I was taken advantage of. P.S. Don't waste your money on this, get something good!

Installed easy. Lock in ends separate with hot and cold. NOT WATERPROOF!!! There is swelling anywhere anything was spilled, where the dog peed and all entry ways where people came in with wet feet. Would be cheaper to install real hard wood floors or go with the vinyl stuff.

Purchased at Lowe's. If I could give negative stars... Worst flooring ever!! Pergo Duracraft LVP 20 mil layer. Immediately started to warp in direct sunlight. Floor is now separating in 3 spots. The floor itself was $4k and was professionally installed by Lowe's at the cost of $7k. No customer service from Pergo and neither have tried to resolve or make things right.. What a complete waste of money!!!!

TERRIBLE!!! Worst installation process. Terrible quality-shatters easily. DO NOT BUY!!!! Had put in as a very temporary solution until redid the whole house in high quality hardwood flooring. Biggest mistake to use this terrible quality product. I tried to upload pictures but it said that it exceeded the maximum size which is odd since it was a picture. Guess they don't want anyone to see the back up evidence.

I purchased flooring through Lowe's, and had the do the installation. We purchase for our condo in Florida, but do not spend much time there. Now we notice walking around we get black dye coming off floor onto our feet then furniture. Now you can imagine getting bounced back and forth from Lowes to Pergo. Called Lowes first and told us 1 day past their warranty, called Pergo, told us to call Lowes. Now what?

Lowe's sent a claim on my floor 3 months ago. I have not received any response from Pergo. Pergo does not stand up for their product. Told me to get Lowe's to file a claim. I spent a lot of money on these floor because it said waterproof.

I contacted Pergo by email since January 2025 to report a waterproof laminate flooring defect. They advised that I contact the retailer, which I did. There is absolutely no updates regarding a solution to this claim and the Home Depot store floor manager only responds to me when I email him from time to time to find out the status. Usually there are no relevant updates. Pergo customer service is very harsh and unhelpful when I called. I called today 03/19/25, at 12:40 pm. Be very cautious when they label their flooring waterproof. I am about to report this to BBB.

I have used Pergo in many of my homes for years without issues. When I recently remodeled my home I went to my go to brand. Well what a mistake that was. Within days I had separation on the seams & ends. I have seen product separate on the ends but never down the seams. It felt like every other day I saw another spot where my floor split. I went to Home Depot & was told I could return the product. I put down 3 rooms and a hallway, Where would you like me to pile this garbage. I was informed that there had been quite a few complaints & returns. HD said that it was a quality issue & sometimes you get a good box, sometimes a bad box. They recommended I put down a HD product in the future. I have not heard from Pergo yet. I guess I can give them another 6 months. SO. STAY AWAY FROM PERGO!!

If you think you're getting a lifetime warranty from Pergo.... you're not!!!! After being diagnosed with cancer we took out all carpet and installed Pergo Outlast throughout our house about 4 years ago. Thinking the lifetime warranty would be awesome. Since then there are multiple places where it has bubbled up and in the kitchen it has all buckled. Of COURSE they denied the claim. Said it is not a manufactured issue but the installers were off by 1/4" in installing??? We did have Home Depot install it so that it would be a professional job. Even they are baffled at the denial of the claim. They just dangle the carrot of lifetime warranty but no intentions of standing by it. I WILL NEVER BUY OR RECOMMEND PERGO EVER AGAIN!

I bought Pergo Cambridge Abbey Oak from Lowe's in the summer of 2021 and had them install it. I noted that it had a "Lifetime Warranty". In some places it holds up to water but in others, a brief spill of carpet cleaning solution or dog urine causes it to swell up. Lowes does not honor the warranty. Pergo does not honor the warranty and says to call Lowes and the installer contracted for Lowes does not respond to calls. Deceptive advertising. Defective product.