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Pergo

Pergo
Overall Satisfaction Rating 2.35/5
  • 5 stars
    10
  • 4 stars
    9
  • 3 stars
    5
  • 2 stars
    7
  • 1 stars
    31
Based on 62 ratings

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        Pergo Reviews

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        Page 1 Reviews 0 - 10
        Rated with 5 stars
        Verified Reviewer
        Original review: April 20, 2021

        My mom has had Pergo laminate in the main areas of her house for 10+ years. It has stood up to a 125lb Rottweiler and a 65lb pit mix. No scratches, no chips, no peeling edges. We do keep a rug under the dogs' water bowl for extra precaution. Her floors do have some small gaps now where you have slide them back together... I don’t know if that’s something that happens over time or installation malfunction. I also had Pergo XP Asheville Hickory in my home for over two years, we moved. It held up to 2 65lb plus dogs, also no scratches, no peeling edges etc. I am in the market for their flooring again because of how durable it is, however inventory is difficult to come by right now.

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        Rated with 1 star
        Verified Reviewer
        Original review: Feb. 24, 2021

        We just installed flooring and have had to return and re-order the rooms' transition bars at least 4 times! The pieces were faulty and falling apart - the wood actually stripping off from underneath. It looks like these are either very old pieces, faulty pieces, or parts that were not in moisture controlled environments. The installer has over 20 years of experience installing floors and this is the first time he's seen this issue! We have had to go back to Home Depot several times and re-order. This project should have taken a week to get done and has taken over 2 months just because of these horrible transition bars!

        The newest order we received today looks completely different and new and fits in perfectly. So that means Pergo sent crappy old parts (3 times) and Home Depot is not even refunding them. I don't see myself using Pergo products ever again. This has been a nightmare - waste of money, energy, and time! I will raise this issue all over social media.

        Be the first one to find this review helpful

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          Rated with 2 stars
          Verified Reviewer
          Original review: Jan. 27, 2021

          Nice flooring, but had an issue with a transition piece ordered with the flooring. They say it comes with their special trimmer to make it into one of four potential transitions. Great idea but there was no trimmer. Quick response on line said tech will send one. Never received, quick response, again said it shipped USPS but they would ship another UPS. A week after laying the floor, nothing shows up and the UPS tracking number they sent me is no good. Close out of a job held up by a silly transition. Nice flooring (for laminate) but don’t believe a word they tell you if you need help with a problem. Won’t install again, even if the homeowner wants it.

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          Rated with 1 star
          Verified Reviewer
          Original review: Nov. 30, 2020

          We live in a condo which is built on a slab, no basement. When we moved in we originally planned on simple vinyl flooring for an industrial effect but after two attempts at an install from Home Depot, their flooring department convinced us to go with the Pergo floor, and installed it via one of their "qualified contractors." About three months later the floor started to chip and the boards began to cup. We have had the floor for five years now and the laminate surface is peeling and chipping. The boards themselves are warping and since the floor runs through the entire unit the ten thousand dollar job would have to be totally replaced to correct the problem. I would stay away from this product and also not have any installations done by Home Depot, as, from my research, the installation was done improperly and the product is inferior.

          6 people found this review helpful
          Rated with 1 star
          Verified Reviewer Verified Buyer
          Original review: Nov. 8, 2020

          In late 2019, we purchased Pergo TimberCraft + WetProtect Waterproof Crest Ridge Hickory Handscraped Wood Plank Laminate Flooring. It was advertized as waterproof with a seal splashing water outside of a tub. It was installed according to all instructions and all the joints were made tight with the use of purchased tapping blocks until it was solid. At the end of the year we accidentally left a puddle in the middle of the kitchen floor for about 45 to 60 minutes. Water seeped down through the flooring causing an area in the middle of the kitchen to have warped edges around each plank. It took over 6 months to get them to even consider a warranty claim. They sent an inspector who reported the water damage. The final decision was that the flooring showed no sign of manufacturing defect. Their claim of being waterproof was confirmed to be a lie by the inspector. I can show copies of the inspector report and the final claim denial.

          20 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Oct. 4, 2020

          My flooring is pulling apart on the ends. Our seams in high traffic areas are getting wider gaps. You can slide the boards back and forth. This is only happening on the longest rows. We have the hickory wood flooring. Floor is a floating floor. The tabs that interlock on the lengths of the boards are damaged so the boards slide. Pergo said it was installed wrong, not sure how but between Lowe’s who supplied installer and Pergo (lifetime warranty) nothing has been done. Very disappointed in the product and service. We purchased Pergo because of warranty and name!!! Hollow promises.

          15 people found this review helpful
          Rated with 1 star
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          Verified Reviewer
          Original review: Sept. 22, 2020

          I purchased the product and had it shipped to me. It was installed by my license contractor. Many of the edges bent and the other day while vacuuming it chipped! Right in the middle of the floor. Very unhappy.

          12 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Aug. 5, 2020

          We purchased the floor because they are suppose to be waterproof with 24 hour spill proof protection. They are not or nowhere of being close to waterproof. We have a special needs son who occasionally drop his juice. Nothing ever sits on the floor over an hour. We have puckering and cupping in multiple areas. These floors were purchased and installed by Home Depot. The commercial for this flooring shows a family in the kitchen having a water fight with the faucet and a Great Dane dog and its says worry free. It's false advertising! We've contacted Mohawk about the issue and they refused to do anything! Thinking of getting an attorney involved to help resolve this issue. Very disappointed with company!

          25 people found this review helpful
          Rated with 2 stars
          Verified Reviewer
          Original review: Aug. 5, 2020

          I just finished installing Pergo Westlake Oak planks. Installation went fairly well. I purchased the threshold and quarter round that matches. The quarter round is absolute junk. Particleboard wrapped in color matched paper. I will be returning to Lowe's and purchasing PVC quarter round and paint to match my trim. I realized early on that the threshold instructions wouldn't work with my laminate/carpet transition. Had to use 2 layers of underlayment under the channel, including the shim, to get the channel to the right height to use the T (there was not enough of a height difference to use any of the other pieces of the 4:1 kit).

          Installed the channel. When trying to install the T, the particleboard that should fit into the channel just snapped, one $30 investment done. Tried the next one as I had to purchase 4 of them for my installation. Same problem. For what the Pergo and trim/threshold cost, you'd think it would be of better quality. Need to decide if I'll waste more $$ and buy another threshold kit or come up with my own solution. Very disappointed in this expensive particle board junk. Should have installed Bruce hardwoods.

          13 people found this review helpful
          Rated with 5 stars
          profile pic of the author
          Verified Reviewer
          Original review: July 21, 2020

          Currently attempting to install this product. It is absolutely a nightmare to work with. It does not lock together easily nor stay locked. Seriously considering ripping off all the tongues and grooves and just gluing it down. I've installed tile floors, wood floors, linoleum floors in this house, everything except carpet. We thought this would be a quick update for a little used room before we sell this house in a few years. What a nightmare. Do not recommend Pergo.

          23 people found this review helpful

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            Pergo author review by Joseph Truini

            Pergo developed plastic-laminate flooring, with the first flooring produced in 1979. It is the largest laminate flooring manufacturer in the United States and also produces solid hardwood and engineered hardwood floors.

            • Installation: Pergo encourages DIY installation, which is greatly simplified by the flooring’s easy click-lock design. However, if you’d prefer to hire a professional installer, Pergo retailers will help locate a certified installer in your area.

            • Samples: While consumers must visit retail partners either online or in-person to make purchases, they can order samples for a fee from the Pergo website. Visit a retail location to see the flooring in person.

            • Four-color printing process: Pergo is one of a few companies that uses four-color printing for its decorative graphic sheet designs on laminate. The result is vibrant, true-to-life wood grains, patterns and colors.

            • Hardwood variety: Hardwood selections include chocolate oak, handscraped heritage hickory, antique natural oak and slate oak.

            • Laminate selections: Bourbon Street oak, bainbridge oak, crestwood tile, chateau maple and Winchester apple are just a few of the nearly 130 choices in laminate flooring offered by Pergo.

            by Joseph Truini Home Improvement Contributing Editor

            Joseph Truini is a home improvement expert who writes extensively about do-it-yourself home remodeling and repair, woodworking projects and tools and techniques. His work has appeared in several national magazines, including This Old House, Popular Mechanics, Country Living, Woman’s Day, and Today’s Homeowner.

            Pergo Company Information

            Company Name:
            Pergo
            Year Founded:
            1881
            Address:
            3128 Highwoods Boulevard
            City:
            Raleigh
            State/Province:
            NC
            Postal Code:
            27604
            Country:
            United States
            Website:
            na.pergo.com