Pergo Reviews

If you think you're getting a lifetime warranty from Pergo.... you're not!!!! After being diagnosed with cancer we took out all carpet and installed Pergo Outlast throughout our house about 4 years ago. Thinking the lifetime warranty would be awesome. Since then there are multiple places where it has bubbled up and in the kitchen it has all buckled. Of COURSE they denied the claim. Said it is not a manufactured issue but the installers were off by 1/4" in installing??? We did have Home Depot install it so that it would be a professional job. Even they are baffled at the denial of the claim. They just dangle the carrot of lifetime warranty but no intentions of standing by it. I WILL NEVER BUY OR RECOMMEND PERGO EVER AGAIN!

I bought Pergo Cambridge Abbey Oak from Lowe's in the summer of 2021 and had them install it. I noted that it had a "Lifetime Warranty". In some places it holds up to water but in others, a brief spill of carpet cleaning solution or dog urine causes it to swell up. Lowes does not honor the warranty. Pergo does not honor the warranty and says to call Lowes and the installer contracted for Lowes does not respond to calls. Deceptive advertising. Defective product.

I have purchased Pergo flooring for three rooms. The library, I purchased Pergo's Outlast Java Scraped Oak 10MM. The flooring was purchased in 2018, 2019, 2020 at three different orange big box stores. The dining room is on the first floor and the other two rooms are on the second floor. The house is small, only 25 feet by 25 feet. I installed the flooring myself. The installation took about 2 days per room. I've had the flooring in the bedroom and dining room since 2013 and 2014. The flooring in the library I installed from 2018 thru 2020.

We had four rooms in our home, including a bathroom and kitchen that we had Pergo laminate floors installed as a remodel. We consider this to be one of the worst purchases we have ever made. At first, we are very pleased in the floors looked very nice. We had a professional installer who did a very nice job. It did not take long for us to regret the decision to use Pergo. As many other reviews have stated the first time that we had a spill in the kitchen, the water seeped between a seam and caused bubbling and the floor to come up. Then the ice maker leaked during the night and flooded the kitchen. Every bit of flooring bubbled at the seam and is chipping. If that were not enough, all floor registers have bubbled up as well from condensation from the A/C. I cannot believe that this company is still in business. Worst flooring ever. I’d rather have sheet vinyl!

I purchased Pergo Flooring due to its look and durability. I’m very unhappy with the product and would not recommend it. I had water spill on the flooring and it has bubbles up causing ripples in the material. It is not durable as I was led to believe.

Pergo is not a quality product. The Home Depot pushed the issue to Pergo and Pergo refused to replace/repair discolored flooring. I have 940 sqft. Covering 5 rooms plus a bathroom. Pictures speak for themselves.

After several years and Multiple multiple purchases of Pergo products I am through. I am very disgusted with their Customer service and "so called Warranty." We intentionally bought a (what we thought to be high end floor) partially because it came with a "Lifetime warranty." What a Joke, like several other reviews I have read on here we contacted Pergo only to be re-directed to Lowe's being told that Lowes held the responsibility of filing a claim. After getting past some of the Cyclic garbage of who is to do what, I was told I had to provide pictures and proof of purchase. Longer story shorter I provided pictures of the problems we have had and are having with separation between planks (extremely bad dependent on time of year, chipped edges etc...). I also provided pictures of the prep and new floor (which due to an injury I had at the time we had the floor professionally installed.

In June of 2022, I purchased a pallet of Pergo Waterproof Laminate and used half. The other half was covered and stored in a place that protect until I needed to use. Now I need the other half, I have discovered the humidity during the summer months have caused the product to be destroyed by working, swelling and rotting. I called Pergo and they stated I had to go through Home Depot. Home Depot put in a claim buts it’s been weeks. No one responding.

Had our floor professionally installed less than a year ago and now it is separating and bubbling up. Not a high traffic area and in our master bedroom! Tried calling Pergo, they told me to contact Lowe's. Getting the runaround through Lowe's. We spent the extra money on it so it would be durable and last. Should have went with the cheaper product.

Installed in 2021. This flooring is complete crap, it is very easily scratched, dented, scraped, and is not waterproof as stated. Flooring started warping from spills and dog accidents, in several places. Tried filing a claim but got the runaround from Lowe’s for the last 3-4 months. Spoke with multiple managers and they tell me they will look into it and get right back to me. I never hear back from them, then I called back and get the same thing over and over and now they’re telling me after 3-4 months that I’m out of my warranty period with them and I need to contact Pergo direct. We purchased the Pergo Portfolio + WetProtect Waterproof Aged Silver Mist.