Pergo Reviews

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Overall Rating2.0 out of 5
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Pergo Reviews

ConsumerAffairs has collected 61 reviews and 183 ratings.

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Verified purchase
Customer Service

Reviewed Aug. 18, 2023

Installed in 2021. This flooring is complete crap, it is very easily scratched, dented, scraped, and is not waterproof as stated. Flooring started warping from spills and dog accidents, in several places. Tried filing a claim but got the runaround from Lowe’s for the last 3-4 months. Spoke with multiple managers and they tell me they will look into it and get right back to me. I never hear back from them, then I called back and get the same thing over and over and now they’re telling me after 3-4 months that I’m out of my warranty period with them and I need to contact Pergo direct. We purchased the Pergo Portfolio + WetProtect Waterproof Aged Silver Mist.

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Reviewed June 27, 2023

PERGO used to be a reputable company. Not ANYMORE, PLEASE do not buy this junk, 1 year and mine warped, numerous attempts at negotiation, their position is I must have used the wrong cleaner. And I am ** out of luck. Pergo is crap. Save your money.

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    Reviewed Jan. 7, 2023

    I purchased Anchor Gray Pergo Timber Craft flooring for my entire first floor in 2018. We installed the flooring and 3 months after we moved into the house the flooring started warping from spills and dog accidents. Not in one place but in several places. I spent a lot of money on this flooring and now it makes me sick to walk in the front door to see how horrible this has held up for just a year. I had original laminate flooring in my old house that held up better than this Pergo flooring. It definitely is not waterproof.

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    Verified purchase
    Installation & Setup

    Reviewed June 25, 2022

    We purchased this Pergo flooring January 12, 2022. We have it installed and haven't even got to move into the home yet and there are already scratches, nicks, and bad separation throughout the home. We have contacted Pergo and Lowe's for 2-3 months now and have only gotten the run around from each company. We purchased this for top dollar because of the warranty and scratch proof, dent proof, waterproof in hopes it would last. I would rather just have my money back and Pergo take their product and I would start over with regular linoleum rugs but as it is we are out all that money and have a scratched up, nicked up, and badly separated floors. Pergo needs to stand behind its warranty and make it right with the customers. Highly Disappointed!!

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    Customer ServicePriceStaff

    Reviewed June 24, 2022

    We purchased Pergo flooring for our home. I loved the look, the color, the wide planks. We were really happy with our choice. I trusted the brand. BUT, THEN after a few years, the laminate finish started to lift. The floors stayed permanently in place. The floors did not lift or warp but the color, pattern, finish started to rub off on a few planks. Then, planks all over the house - a few here and there started to lift.

    We purposely chose Pergo - for durability. They had a lifetime warranty for residential use. In the Home Depot, the Pergo display had two giant Great Danes. I spoke to me regarding durability for a busy household. So, we decided to file a claim to Pergo so that they would stand up for their warranty. No luck. It has been MONTHS with no resolution. We've sent pictures, answered questionnaires about care and housekeeping, and sent evidence of the mop we use. They sent a guy to check to see if we had excess moisture in our home or floorboard. They have tried every avenue to negate the warranty. They are EXTREMELY slow to respond. They will not talk to us. They've only communicated with our Home Depot rep.

    The floor has failed. It is NOT because of a problem at our home. It failed because their product could not stand up to their warranty. In fact, they no long sell the flooring we purchased. If you want flooring that will wear similarly to carpeting requiring replacement every 5-6 years, the Pergo is beautiful. But do NOT buy it if you want durability. Do NOT buy it and trust that they will uphold their warranty. Frankly, I wish we had purchased a cheaper brand. If we were going to need to replace the flooring like cheap vinyl flooring or carpet, we should have saved money and anticipated a replacement in a few years. I would have been much happier if they did not promise a lifetime warranty.

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    Sales & Marketing

    Reviewed March 4, 2022

    We had 18 years German brand which was v good but thought of changing. So vendor suggested Pergo brand for our flooring. Within year we noticed it's separating. Also representative gives reason it's due to water but we are very very careful as we have maintained 19 years other brand. Pergo brand is not trustworthy at all. No solution. They spent money on advertisement promoting brand.

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    Reviewed Feb. 9, 2022

    Had approx 1300 square feet installed in August. The flooring itself is beautiful but it is separating. There isn't a lot of traffic so I do not understand why this is happening. Very disappointed! I would like to speak to a Pergo representative but am having a hard time reaching anyone.

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    Installation & Setup

    Reviewed Dec. 24, 2021

    I installed the Pergo Outlast Laminate floors throughout my home between 2018-2020. Initially, the installed floor looked beautiful, even for laminate. However, over time, this floor has not held up to the most basic wear and tear. After only a few months, I have had to replace multiple sections of flooring in my kitchen. This floor is not remotely water resistant. One drop of water on the floor that gets failed to be mopped up can ruin the entire board. Is it really realistic to expect that the floors are completely free from even one drop of water 100% of the time? It is exhausting to be constantly scanning the floors for a rogue droplet of water that I might have been missed. I am at a loss for how Pergo can brand this as water-resistant at all.

    The water isn't the only problem with the floor. The corners of the board will just CHIP OFF in high traffic areas. I tried fixing the chips with the Pergo touch up kit. That doesn't even come close to fixing that damage. The touch up paint wears off after a few months. At a bare minimum, should floors be able to handle people walking on them? This damage started occurring after 6 months or so of being installed.

    Additionally, a good portion of the boards I purchased arrived damaged. Something like 20%. I should have documented every damaged board and asked for a refund right then and there. However, I remained optimistic for some reason and installed the remaining damage-free boards anyway. Guess what- Soon, I am going to have to redo my kitchen floor for the 3rd time since these have been installed. Pergo, you brand your products as if they have superior durability in some regards to real wood. This is a blatant lie. Do your customers and the planet a favor and stop producing product that's only designed to last a few months.

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    Customer Service

    Reviewed Oct. 26, 2021

    PERGO Laminated Flooring. Stay away from purchasing anything from this company. I purchased my floors eight years ago and we did four bedrooms, three of the rooms are holding up well except for one room which started to peel and lift in some areas. This product is supposed to have a lifetime warranty. I call The PERGO company and they told me we have to make a complaint where I made my purchase. We went to Lowe’s where we bought the floors and they took my compliant and they store forward our complaint to Pergo with pictures of my damage floor. Pergo sent out an inspector with all kinds of gadgets to analyze the floor & he also took loads pictures.

    We waited about a week and the claim was denied. The company claims this is not a manufacturers defect so We say then tell what is? They probably pay the inspector a hefty amount to come out when they could of given us a credit for the damage floor. Now we have to replace all four bedrooms because they don’t carry the floor we have now and I don’t want to have a different flooring in one room and the other rooms with the original floor we bought the first time and when we buy new floors it definitely won’t be PERGO FLOORING. This company worries so much about making a profit that they don’t care about their customers. THEY ARE PENNY WISE AND DOLLAR FOOLISH.

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    Installation & SetupSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Aug. 24, 2021

    I bought Pergo laminate and had it installed in 2019 in my kitchen, great room, and a long hall. Within one year, it was buckling....not in the kitchen, nor by the 2 outside doors, but in the hall. Pergo gives a lifetime warranty. It took forever for a rep to come...The sweetest little old lady and husband finally showed up. What a scam! It was ruled water damage. Who has water damage in the middle of a hall?? I got nothing because it had been discontinued and would cost them too much to replace. Don't be deceived. Lowe's did not stand up for this product either. Lots of buckling now. Search for a better product.

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    Pergo author review by Emma Simon

    Pergo developed plastic-laminate flooring, with the first flooring produced in 1979. It is the largest laminate flooring manufacturer in the United States and also produces solid hardwood and engineered hardwood floors.

    • Installation: Pergo encourages DIY installation, which is greatly simplified by the flooring’s easy click-lock design. However, if you’d prefer to hire a professional installer, Pergo retailers will help locate a certified installer in your area.

    • Samples: While consumers must visit retail partners either online or in-person to make purchases, they can order samples for a fee from the Pergo website. Visit a retail location to see the flooring in person.

    • Four-color printing process: Pergo is one of a few companies that uses four-color printing for its decorative graphic sheet designs on laminate. The result is vibrant, true-to-life wood grains, patterns and colors.

    • Hardwood variety: Hardwood selections include chocolate oak, handscraped heritage hickory, antique natural oak and slate oak.

    • Laminate selections: Bourbon Street oak, bainbridge oak, crestwood tile, chateau maple and Winchester apple are just a few of the nearly 130 choices in laminate flooring offered by Pergo.

    by Emma Simon ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Emma Simon is dedicated to creating accurate and valuable content that helps consumers make difficult decisions.

    Pergo Company Information

    Company Name:
    Year Founded:
    3128 Highwoods Boulevard
    Postal Code:
    United States