Pella Reviews

In order to get a replacement from Pella they expect me a 72 year old to; Pay $30.00 for shipping charge to get the door delivered, take off the hardware from the old door and put it on the delivered door, take the old door off the hinges and put the new door with the old hardware up. If I have to pay for installation they will reimburse me for a grand total of $25.00. To me this is ridiculous!

In June I ordered Pella patio doors - in August they installed 4 panel pocket doors in my home. They were delivered, installed and then they called and told me the glass thickness did not meet Sumter County standards. They said they would replace at their expense (additional $6,000 cost). On 10/26 they replaced the doors that do not fit in the tracks (they rock back and forth and slam into each other and the handle are so loose that you can still move them back and forth when they are locked). The installer told me they were wrong and someone would contact me. The last correspondence I received was "I am very sorry for the inconvenience with the recovery. My manager already contacted our vendor to find out what happened with the panel. I should have an update for you soon." I have heard nothing.

I put up an office building 30 years ago. There must be about 60 windows in this building. What the architect didn't tell us is that he got a commission from Pella for each window he put in. That's on top of what we paid the architect! The screws to the hardware are short and the hardware keeps falling out. The insulation on the windows comes apart and you can't get a hold of the parts department to get parts. They keep disconnecting you when you call. And if you leave a message, they never get back to you! THERE ARE SO MANY BETTER WINDOWS OUT THERE, DON'T BUY PELLA WINDOWS!

Pella installed new windows in our house but the window can't open. Why?? You might ask... No handle. And it is going to take 6 WEEKS after the installation to get a handle. They are very quick to do the deal, promise you the earth but CANNOT deliver. The salesperson has got his commission - have not heard from him (Jason **). The company have got their money - what do they care?

I bought $35,000.00 worth of Pella Windows and Doors when my house was built. The exterior vinyl clad skin on an entry door has separated from the insulation. I hadn't noticed it, however it was pointed out to me by a painter when I was having the door painted, so I don't know how long it has been like this. I called customer service today and was informed that it was not covered under the warranty. I didn't move in to this house until April of 2008, however the builder had purchased the windows in March of 06. Consequently the door is not covered. I've had numerous problems over the years with windows and doors and I strongly advise everyone to buy another brand. I'm 68 years old and this is the seventh house we've had built over the years and the first time we ever used Pella.

We bought our new windows and front door 11 years ago. The guy who we worked with was awesome, the installation and everything since has been an absolute nightmare. They didn't insulate the windows AT ALL, so they were very drafty, and when my husband hosed off the front of the house the water came in through the kitchen window and soaked the floor. I lost count as to how many times they came back to correct problems. Then our front door... again, back too many times to count.

Hello, My husband and I are building a house and have put Pella windows in on the advice of our Contractor. We ended up being over budget by $9,000.00. When looking at the cost of each window we noticed that the builder's name was listed on the Pella sheet as the salesman. I would think that this would be a conflict of interest. We were told we could save a lot of money on the windows as the contractor would pass on the savings to us. I have not been able to find out online the cost to the contractor for the windows so have no idea if any of this so-called savings is being passed on to us.

Don't trust these people when they feed you the line about getting your job installed. The sales guy Jacob does his closing job and then it falls apart. I've now had a second install date canceled having organized my work week around them. They say the door handles are not it. They've had 10 weeks to get these in. Maybe other window companies are as bad but Pella leaves a lot to be desired.

My screen to the sliding glass doors was completely off track. This is the wind up type screen. Called for appointment on Wednesday and the repair was done on Friday. The service tech's name was John. He called to confirm the appointment the day before and texted me on his way to my house. He was very polite and cordial introducing himself with very good representation for Pella. He was very knowledgeable and efficient in the repair. I highly recommend John. It was also good news to find out that my repair service was covered under warranty.

A Bunch of Scammers! I purchased Pella windows for my new home in 2002. Two of the window's sashes have crumbled into a pile of rotted wood. Several of the other windows are showing signs of rotting out. Pella sent a rep to my house and he recommended 7 windows should be replaced. A week later I get an estimate in the mail from Pella offering to replace the sashes of all 7 windows at MY expense! They said the 10 yr warranty had expired, but they will give me 25% off the replacement windows. Wow! How thoughtful of them! I read the class action lawsuits against Pella & they have thousands of people who's window sashes have rotted out from a faulty window design. Do Not buy Pella windows! They take your money and run!

I ordered a $9000.00 Pella double french door from Lowe's in Cotati Ca. After a long wait time to set up the install Pella sent the wrong size door to Lowe's and I had to wait another 2 weeks for the correct doors to arrive. The installation crew was great. No problems with them. At the end of the installation they couldn't find the locks for the door because they didn't send any. The crew notified Lowe's to overnight me the locks.

We built our home in 1997 and put used Pella Windows for all windows and doors. We were told by our builder that they were the best. In 5-8 years, several of the casement windows needed to be replaced - We contacted the builder and they coordinated with Pella to do the replacements under warranty. We were told the windows were under warranty for 10 years. In the ensuing years, we saw several of the windows that had been replaced, rot and require replacement again. There was a class action suit against Pella a few years ago - while we were working with the local Pella store to get our windows replaced (Again!), we were told that Pella could not honor the warranty and that our claims had to be filed as part of the class action suit.

Two and 1/2 years ago we had a Pella storm door installed. On 8/30/2017 for no apparent reason the tempered glass exploded... Pella supposed to have a warranty for 20 years on a tempered glass... They seem not to want to honor it. I requested to them for a technician to see the damage. Our front door is inside a porch! I would not recommend this product to anyone!

We just had a room addition requiring ten new windows added to our home. We chose Pella, wood, double hung windows for this project. From the outset the windows have been difficult if not impossible for us to lock. The local Pella dealer sent their service man out who had to pull the windows shut with his full weight to get the lock to completely latch down. (The contractor had the locks only partially engaged because they felt they might break if forced to completely lock.) The service man said that the weather stripping needed to compress down in order for them to lock easily and advised us to just give the windows "time" to work properly. He did not say how long we would need to give these windows to settle in and start working properly. This was five months ago and two service calls to the Pella dealer and I am able to force some of them to now lock but some are still more than my wife or I can "manhandle" into the locked position.

Joan **

Purchased a house with all Pella windows... our first "Pella window" house. We were thrilled until we realized our 13-year windows were totally rotted (per Pella -"glazing failed"). We were confident they would help replace the "failed" windows. We put too much faith in the Pella name... not only did they not stand behind their product, but wanted to charge us for new replacements, labor, and shipping. Never will we buy another property that has Pella windows!

Began a total window replacement project using Pella windows. Process has been nothing but a nightmare. Substandard performance all the way around. Pella customer service is absolutely the worst group I have ever dealt with. 6 windows have been replaced with Pella. Now after being victimized by Pella we are working on replacing the other 8 with anyone other than Pella. Biggest mistake I have ever made, contacting Pella.

We bought this house built in 2002 three years ago. It has lots of windows; all of them Pella. Twenty one of them are casement windows and are quite large. After we bought the house and started looking closer (our fault for not doing it before - long story), we found water egress on many and rot on some of the windows. We immediately called Pella to have them tell us that they are not responsible for the installation of their great windows. In digging further, we found out that Pella had replace a couple windows only a couple years before we bought the house. The windows in question were already rotten to the point that the ceiling of the rooms below flooded out and the sheet rock had to be replaced. One night when we were away, the ceiling flooded out again. This time, I repaired it myself not knowing what was going to happen.

We recently purchased a new home and the contractor installed a Pella 450 Proline sliding door. FYI - it's not a mistake, the screen door IS supposed to be on the inside track! We did not realize until we actually started using the door that this ingenious design allows bugs inside when you close the door at night. Also, during the winter, snow can build up on the track outside and you won't be able to open the door; it acts like a broomstick in the track that most people use for added security. When I called Pella, they claim the design allows for optimal sealing when the wind blows.

Had double storm doors installed about 8 years ago and received the Pella warranty for 10 years. They had a wood core and one of them developed a spot that grew over the last year of flaking paint and then exposed wood core. We sent pictures of this hole in the door to Pella with all required information on size and copy of our receipt. Warranty was approved. We were told to go through Lowe's to have the doors measured and so replacements could be sent and installed. This was done and after months of waiting doors were sent to Lowe's and brought out to our house. No hardware was included so the installers advised waiting till everything was together. I called and in a couple weeks the hardware was mailed to me. The installers came back but then told me the doors were too big to fit, though correct measurements were sent in by Lowe's.

We recently replaced all the windows in our home, 27 in total. We have lived in this house for 30 years in Norwalk, CT and have never been happy with the Acorn sliders, with metal frames that were put in when the house was built. After carefully listening to sales people from Pella and their competition; we decided to go with Max ** from Pella. He offered us a quality product at a reasonable cost. Our project was finished in early June. It was completed on time, with absolutely no problems. There was no damage on the exterior or interior. There was no damage to the existing sills and the crew replaced the exterior with new flashing and Azek material. We couldn't be happier!

I purchased the Designer sliding patio door from Pella. After installation was complete and upon inspection, I noted these uneven over-cuts for the hinge pocket for the HGP (hinged glass panel). Pella states that this is normal. The cuts are uneven and are really noticeable. They could easily be covered with a slightly larger molding that covers the rest of the hinge but this might cost Pella a few pennies more. I have attached pictures below so you can see what I didn't before I spent $3300.

Purchased special order windows from Lowe's. Two have panels that don't lock into sash so gap for air. Two windows have manufacturing debris that blocks the drains and prevents window track from draining. Lowe's referred me to Pella customer service. Slow response. Second call I was told that I was low priority because I bought from Lowe's. Service tech called to confirm appt and already was saying that it was probably an installation problem. Not their fault. Came the next day and was no help. Didn't even know how to clean track. Insisted he call boss who explained the procedure to him. He did one and then left. When I complained I was told that they wouldn't be coming back. Deeply disappointed.

I built my home in 2003. The window contract with Pella was in the 6 figures. After 4 years we noted that many of the window sashes were rotted. As the years have passed and the warranty has expired almost all of the windows in my house have rotted and had to be replaced. Adding insult to injury, their service department is unresponsive. How they could still be in business is a mystery? Numerous hand prints between the panes of glass. You would think someone would actually care about what they are selling.

Several years ago we purchased a Pella patio door because of the included shades in the glass. They implied it had thermo pane windows, but it was only dual glass, one being the window and the other enclosing the shade. So we had to pay extra to have the outer glass replaced with a true thermo pane window. Over the years little parts would break, and getting support was difficult. Now the drive unit for the shade movement has broken and after repeated calls to Pella support in Denver, I finally got to talk to a real person. He e-mailed part lists, and I responded with the exact part I needed, plus a photo of the broken part. Now three weeks later Pella support Denver will not respond to my e-mails or answer my calls. So my recommendation to anyone looking at windows or doors, is do NOT consider Pella.

I wish I had seen all the reviews about Pella before I had purchased my windows. My window would not close after cleaning it and I had to call Pella. It was determined I needed a repair man to come out. They would not tell me the cost of this person to come out and stated that it was a labor fee only. Once the company contacted me I was told that they would only tell me the cost once on site. The repairman arrived and stated that the price is set by Pella and therefore they know exactly what the fee is. The fee just to come look at my window was 169.00! I have never had a charge that high just to come look at something. What a racket that Pella has going!!!

I have read so many complaints about Pella windows that I just had to put pen to paper my 35 year experience with this company. In 1981 I added an addition to my house and installed 14 Double Hung windows and a Sliding Glass door. At the same I replaced all the existing windows in the house with new Pella ones. I can quite honestly say not one has rotted, the double hung ones are still working like new, the sliding door (although it's taken a beating over the years) is in relatively good condition and the 2 casement windows are in pristine working order. If anyone at Pella wants to contact me they are more than welcome. Better still they can come and see for themselves the state of the windows.

Never buy again! I started buying Pella products thirty years ago and have tried to be patient. I've reached the point that it's overpriced and the customer service is terrible. Why should a good customer be given vague answers by high school graduates? Why should a minor job be so expensive (taking out a designer screen door is impossible). I read the instructions and they still don't make sense. The showroom windows and doors look good but it's another story once in. I have French doors, a large double sliding glass door, another sliding door, all wood and a fiberglass designer in my kitchen, not to mention many windows! It's hard to pop the windows to clean them and the casement windows will rot at the bottom. If it wasn't so hard to reach the corporate office for solid answers it would be different. Once you're sold, they really forget you fast!

DO NOT BUY ANYTHING FROM THIS COMPANY. We bought window replacements, 6 weeks late on delivery, several windows made wrong. Checked order and sizing, correctly ordered. Their people can't measure. Then a couple windows came back damaged and had to be replaced. We thought this was finally done, but no! Pella returned a window with the grids on the bottom and clear on the top. Excuse me but has anyone seen windows like this? So again we had to reorder. Finally, the right window showed up and our job was done. 5 1/2 months later for a job that was supposed to be around 30 days. Installers were great and beyond patient with Pella.

We just want to provide our positive experience with the recent installation of 15 windows and 1 patio door. The installation crew, Dustin ** and Dave **, were outstanding. These two individuals were very knowledgeable and competent with respect to the removal of the existing windows and door and reinstallation of same. They reviewed each window location, placed pads and cloth to protect the floors and furniture, and performed their work very expeditiously. They both had a very good demeanor and addressed every question that we had with respect to the window and door products. After they completed their work each day they cleaned up all the debris, vacuumed, and in one case wiped our hardwood floor. Both of these individuals were polite and courteous, maintaining a professional presence throughout the project.

I am deeply disappointed in the recent response from Pella windows regarding the failure of the casement windows that were sold to us in 2003. We purchased Pella windows due to the quality and price of their product. Recently it was discovered that the casement windows have become rotted and now causing further structural damage to our house.

We have had nothing but problems with their products (all of them). Almost half of the windows had leaks and had to be replaced. The warranty covered the materials, but not the labor which came to over $600. Now the window sills are rusting. Trying to get someone to come out and look at a problem takes months. Also, we have also had problems with the screen door we bought from them (constantly coming loose) and the rolling screen door for the sliding glass doors we bought. We really regret using this company.

I just had a sunroom built and had Pella windows with blinds installed. 10 7ft double hung windows. I cannot adjust some of the blinds to save my soul. I think scissors will fix the problem. I hate these windows. I can see that when I have to eventually open the windows to clean them on the inside it will be hours of trying to get the blinds readjusted. You barely touch them and they are out of whack. Wasted my money on these.

Purchased a pair of sliding doors manufactured by Pella about 5 years ago. These unknown bb size pellets started rolling out on both doors between the panes of glass. Pella service dept wanted $830 to replace the glass. This I feel is a total failure of their product and not caused by normal use, plus they said these unknown pellets were not placed there by the manufacturer. Since the glass has a 10 year warranty they will replace the glass but labor is on me and I have to pick the glass up. I am very unhappy with Pella and how they handled this. I will probably replace both doors with a different manufacturer and never use Pella again. These doors are the ones that have the built in blinds between the panes of glass which also don't work correctly.

Complex Litigation Group LLC was prosecuting a class action lawsuit against Pella Corporation and Pella Windows and Doors, Inc. involving ProLine aluminum clad windows. Pella's ProLine windows contain an alleged design defect that allows water to enter the window sash, causing wood rot and necessitating costly window replacement. Because of the ProLine window's design, any wood rot is usually concealed by the aluminum cladding. As a result, homeowners may not discover the problems with Pella ProLine windows until it has reached an advanced stage, requiring replacement of the entire window and frame.

Pella WINDOWS STORE IN SIOUX CITY, IOWA - We purchased 16,000 dollars worth of Pella windows for our new four season room and they were not as we ordered. When we complained to the dealer he said and I quote "What do you want me to do. Tell my sales person that he made a 16,000 dollar mistake?" Now the windows show that the glass was never cleaned on both sides of the two panes before they were put together. So far they refuse to do anything about it. My day is coming.

The installation of my windows was good, and the new front door we installed had was solid. The problem arose when 2 of the 11 so called premium replacement windows would not stay in the risen position after 15 months. When I called the Nashville office to get them repaired, I was told only the parts would be at no cost, and that I would need to replace them myself. Like I am going to remove windows on the second floor and replace these parts. These lasted less than 2 years and have began to break. Go elsewhere!

The contractor hired by Pella damaged the finish on my stair railing and damaged the drywall during installation. A day was set for repair and much to my surprise (sarcasm), the contractor was a no show. Contact the sales person and he is going to contact the contract head, his boss. All I hear now is crickets! Go elsewhere and save yourself the aggravation.

I purchased a Pella Fiberglass Door assembly from Lowe's with aluminum casing. Much more expensive than I usually do but I thought this would last us 30 years like the original. 8 years in, the wood at the base of the door is rotten. You can see holes on the edge and the fiberglass skin is peeling off at the bottom. Pella has a 10 year warranty but only 2 on labor, fine. I paid $125 just to have them look at it and another $125 to install my warranty door. This is where the fun begins. I bought my door stained Honey Oak, guess what? They don't cover the stain. So I agree to pay another $140 to have them stain the door. Then I get a call a month later, "We don't stain fiberglass doors. You will have to do it yourself." Pella will never see another dollar from me. I even purchased a new storm door from them a few months before this started. Not again.

Ordered custom 16 ft triple wall garage door through Lowe’s. When door was ready to be dropped off at my house they gave me a 2 hour window. They called 30 minutes after that window to tell me they would be there that afternoon. I couldn't make it back from work. Had to leave for with my wife. They never opened it and checked it. I got home and it was the wrong color. Contacted them the next day and was told that's what the order was and it wasn't their fault but they will look into it. Went to Lowe’s, they put in the correct color. Was later contacted back saying that this was a temporary door for me to install that mine was on back order. (Sounds like a terrible excuse that they messed up to me and didn't want to admit it but I left it alone).

We had 1 front door, two sliding doors, 10 windows installed. Both sliding doors have been fixed from not wanting to open at all. Screens fell off from the hardware breaking off, 3 crank handles broke, and front door is warping and separated at the bottom. Once you've paid WAY too much for them (thinking what a great company they must be) you can't afford to fix anything!

I put brand new Pella windows in my house in 2002. I had Pella out twice because the south facing picture window would gush water in heavy rains. The first time the technician squirted some caulk and said all was well, and it was until it rained again. The next time a rep came out and showed me the manufacturing defect where the aluminum cladding was pulling away from the window. Pella later came out and replaced almost all my windows and doors. Many were completely rotten at this point. The parts were free, but they charged me $1000.00 in labor. Buy something else.

We purchased over $19,000.00 worth of Pella windows, from Lowe's that were suppose to "block 94% of the sun's ultraviolet rays". One year later, our furniture has drastically faded! When we contacted Pella they sent someone out and came back with a letter saying that furniture placed by windows will fade!! We even have wall decorations that have faded. Very dissatisfied with Pella's lack of responsibility in this matter.

I installed 5 Pella storm doors on my house. I have a lot of doors and wanted quality storm doors. Boy was I wrong. I have had to replace all the Storm Door Mortise Lock Inserts at least once. They fail and the door won't open without prying it open. In all I have replaced 12 of them. I have also had to replace 8 of the door closer brackets that hold the closer to the door frame. They are terrible especially for $180 doors. I am replacing them as they break now. Just replaced 2 of them.

Customer service is non-existence. Our Pella storm door lock broke and after calls to Pella, we were told essentially that they had no answers or solutions for the faulty product they were selling. Blogs on the internet showed that this is a routine problem. Wish I had known this before I bought this door. I would NEVER buy their products again. A locksmith is installing a different lock at quite an expense to me.

Don't Buy Pella. After months of a lingering nightmare-like experience in trying to resolve several issues with Pella regarding 3 doors I ordered, it is time to file complaints and warn others about their lack of any concept of customer satisfaction. Issue number one was each door that was delivered was the wrong size for the rough opening (Ro). I am remodeling an older house with some unusual Ros. The salesman did not measure the opening prior to the order and just entered what is called standard wall depth of 4 9/16 and standard jam depth and each door size is 37.5 X 78.75.

Pella Windows installed 5 windows for us in February 2017. We are totally unhappy with the product. The salesperson also did not listen to what our needs were and sold us a product that we did not want. When we looked to them to resolve the problem they did nothing and they continue to refuse to acknowledge their mistakes. We thought that a company of this size would care about their reputation. I am more upset that they have not responded to our concerns than what they did and sold us!!!

I had 3 Sliding glass door assemblies replace on my home approx. 2 yrs ago. Lowes/Pella. Happy with product and install. Made a BIG difference in Winter/Spring. Lawnmower shattered exterior glass panel on stationary door. Pella said I was lucky because this single piece of glass was replaceable (as opposed to the whole panel). Took two weeks to get a email quote. One glass replacement (out of four) $1198.58. The ENTIRE sliding door with installation which required an additional modification cost of $200.00 dollars. Cost was $1,300.00. Now the funny part... Pella quoted me 2 man hours @ $315.00 per hour!!! What the **. Are they smoking??? When I stopped laughing I had a local guy do it for $225.00. Pella’s quote was $1198.58.

Designer series sliding glass door with Rolscreen was installed in 2004. Rolscreen has broken and to replace it will cost $651 plus tax. This is just for the screen, not the frame. The only problem with the one that was installed is the inner spring has broken so it will not retract. They do not sell just the spring so the whole thing needs to be replaced. To have a technician come and look at it will be an additional $105... And they may tell me they can't fix and I would have to order the new one anyway. Costumer service was nice. I just feel that a product should offer cheaper replacements or free service consultations. $651 is a lot all because of a broken spring.

Purchased a new replacement front door from Pella N. Houston. They installed the door and I pointed out that the color did not look right and later found that the alarm sensor in the door frame no longer worked. I contacted the office and described what I found and was told the manager and another person would come to my home to look at the issue. They called to make an appointment but I was out of town during the requested time so they said they would call the next Monday to set the appointment. That was 3 weeks ago. I have called 2 more times to inquire about this and was told someone would call me and was given the person's direct number in case they did not reach me. Nobody called and when I call the number provided I get a recorder and I leave a message asking them to call me. So far nobody has called.

Pella Impervia Fiberglass Window - What a huge and expensive disappointment! I would NOT recommend these windows to anyone. We can now hear everything that's going on outside of our house. Even our neighbors' conversation. Makes you feel kind of exposed. Sadly, we changed every window in our house thinking we were buying the best. We replaced over 20 very old windows. I reached out to Pella and they had their Sales Manager contact us. He even made an effort and came to our home to discuss our concerns.

Installation was fine... It's the follow-up when things go wrong. I'm two years out, and the front door sagged so that it didn't lock anymore... and some of the trim they installed over a new window was popping way out... so badly a hornet's nest was building behind it. I've called now 10 times... after 5 times they came out and fixed the front door... but forgot to fix the window?? Who knows, because no one will tell me why they didn't fix the window. What do I have to do to get them to come back??

I purchased Pella casement wood with aluminum clad windows for entire house, and every one has failed. Will not close properly, wood at bottom rotted out, horrible product! I called Pella, and paid full price to have several windows replaced, but the same rotting occurred again! I tried to get in the class action lawsuit but it was thrown out due to greedy lawyers. Also, French doors will not close properly. I WOULD GIVE PELLA A SCORE OF 0, if it was allowed. DO NOT BUY PELLA.

Our patio door has aluminum cladding on the exterior and wood framing on the interior and gets a lot of use. A friend of mine and me installed the door ourselves. It has performed marvelously throughout all these years. But the rollers on our Pella Pro-Line patio door that we purchased from Menards 9 years ago and installed ourselves appear to be wearing out. Makes sense. We have two dogs who are constantly going in and out all day long.

Called and got an appointment with this company. Approx 1 hrs before they were to be here they called to see if the appointment was on and I said yes. He then said he has no information on what I wanted so I gave the information to him telling him I just needed one window right because we are remodeling our kitchen. He said "Bob, just one window." He then told me over the phone it would be $1,400.00. They never looked at anything and never came to the house. I then told him I got an estimate from another company yesterday and this was the top of the line window and for the window, install, wood outside covered in aluminum and insulated cream color and lifetime warranty, the total cost was, including tax was $668.00 so I told him "Don't bother to come out." I went with Window World. They showed up on time measured and looks at the outside.

Spent $20,000 2-1/2 yrs ago for new Pella windows. Week ago, went to open one, and I found sash was bowed. Called Pella who said their repair warranty expired in two years. To have their tech diagnose was $120. He determined the product was faulty; the frame of the sash was bowed preventing closure. Pella said they'd pay to replace the sash but not the shipping ($30+) or the tech to install the faulty product - another $120. They did give me the option of driving to Denver to get the new sash, and hiring my own handyman to install the new sash.

The sales person that was sent out was very nice at the beginning until he wanted me to make a order right then. I told him I wanted to sleep on it and talk to my daughter first. He got very upset and said if I didn't sign right then he would lose the sale. I told him I didn't think so I would tell the people when I called if I decided to buy from him to give him the sale. He got very mad and told me I just wasted his time because I wouldn't buy at that moment. I told him I was sorry but I never buy on the spur of the moment and I wanted to sleep on it first. I wasn't going to buy that very day. He got mad and left and didn't say nothing, not I hope to hear from you soon or nothing. I won't be buying from the Pella Window co. in Grapevine Tx or from a Retail sales consultant person named Viad **.

On March 1, 2017 a window sash from one of my Pella Windows fell on me while I was sleeping, hitting me on the head. My knee-jerk reaction was to blame Pella, but they have been nothing but kind and gracious and caring. Turns out (after I had it inspected by my own, independent contractor) the fault was in the installation done by Lowes. Pella has volunteered to reinstall the window for me at no cost, as well as upgrading the latches on all the others. Great customer service Pella!

I am not going to have enough space to write, the experience I had with this company. They are horrible from the CEO whom did not care for the three letter I sent him to the sales person and the regional manager for the Monroe area in CT. Whatever offer they may have 50% off and low interest rate financing it's not worth all the aggravation. They have very low quality products. I just had door installed which were too small, and the frame is already cracked and the winter is not over. It has not been six months since these doors were installed. STAY AWAY!!!

We purchased and had installed Pella 350 series windows with simulated panes to replace old wooden windows on our farmhouse and wanted to at least keep some of the feeling of the old style. 2 years later we are still very pleased and are purchasing several more for use in our kitchen. Not sure what the trouble people have been having - wonder if it is the installation?

Got a large French door and a large picture window from Pella in 2004. Both of them are leaking bad. They said the warranty has already expire, so we have to pay for the door and the installation. Pella doors are very expensive and their quality is so bad that they should not be in business. Their services are also terrible. Don't buy their products because they don't stand behind their products.

I have purchased front door of my house and asked him to provide all glass frame, bottom plate in gold. He kept promising that he will put Gold Plated sheet, Gold Plated base and Glass with Gold Background. But wrote down Glass with siIver and all other stuff in Gold. Totally Mismatch, I paid $4000 and got wrong and ugly looking front door. I complained about that and manager called me and started asking me to pay $400 to change the Glass. It was their fault and not ours. But being a nice customer I paid full amount at the time of installation, but after sales service is very bad. I WILL NOT RECOMMEND YOU GUYS to BUY PELLA DOORS. THEY are BIG TIME CHEATERS. Sales person gives you wrong information and then the whole thing starts. I should have checked the reviews prior to buying this product. Feeling bad to write these reviews but I am big time cheated by these scammers.

Built our dream house in 2003... lots and lots of windows (35, many of them paired). We weren't sold on Pella windows but our contractor was, so we deferred to him (kickback?). First problem was that any time there was any type of humidity, you could see round marks probably made by suction devices during the manufacturing. After many phone calls, Pella rep came and used a polish on the windows. 2012 had to have two paired casement windows replaced due to water damage/rot. Of course, not simply a matter of replacing the windows as siding etc had to be redone ($5000.00).

The doors are very nice and service on them is good, but the quality of the built in blinds was a mistake. We've had nothing but problems with them falling down on their own and some with not going down all the way after putting them up. The rubber chain type thing that makes them open and close must wear out thus causing them not to work right.

We had a sliding glass door replaced with a French door. Beautiful door but after installing we noticed it drug on our carpet which finally left a black mark on our carpet. My husband showed this to a Pella rep and all he told my husband it was too late to do anything about it now! It is really hard to raise and lower the blinds, and gets condensation in the blind area on one side.

Spent $15k on new windows and door wall. 1st rain, they leaked. Dan **, Auburn Hills Michigan sales, said not their issue. No help solving. No support. Simply sold the windows and moved on.

I am so glad that consumers are writing about their experiences and dissatisfaction with Pella. I had to have my front entry door replaced 3 times and sidelights twice. Measurements were incorrect when the new door came, the second door was wrong color and did not match side lights and now my third door the fibreglass has faded badly. I also had my large living room windows replaced with new Pella at the same time the entry door and sidelights were done. The installation is, in my opinion, inferior. The windows creaks and makes noises when you press your hand lightly against it. There appears to be a lack of quality control in the once thought to be a superior product. I would not recommend Pella, in fact I wouldn't even give it a one star. Their prices are higher than most competing companies and the service is moderate.

Two years ago, installed double door, side lights, blinds between the double panes. The blinds were fussy from the start. The door knob never worked right and Pella sent out a person to fix it, but it still is fussy. The blinds were used a few times then broke. The sting leaders are frayed and broken, blinds are sagging. Pella was contacted 6 months ago and they called back. Never got a person out to us.

Most of the Pella windows in my home are rotting. Probably all of them (waiting for inspection to be sure). I built my home in 2007 and windows were the single largest purchase ($20,000). I bought from Pella because I trusted the name. After reading all the internet complaints it appears there is a class action lawsuit against Pella. Really??? I thought I purchased a top of the line product from a trusted company. I have called Pella and they are sending someone out. I hope my experience is better than the ones I'm reading about here.

I might as well be brief. My experience of a poor product is just like everyone else's. Replaced a 50+ year old window. Wish I had it back. It wasn't leaking. Thought I might save some energy with a new one. Heart sick, worked and saved up money, 5000 dollars. What a waste. They changed seals. Still ice on inside, no not high humidity. What a lame excuse. Do not buy Pella!!!

I am doing some remodeling and had a French door that needed to be replaced going out to my pool. My contractor recommended Pella and everyone has heard of Pella so I agreed to use Pella. Since we were replacing one door, we decided to replace a matching French door and one other single door going out to the pool area. We placed the order in October of 2016 and I think it took 10 weeks for the doors to come in. Both of the French doors were to be identical. Both doors active on both sets. All three doors are the same height. Pella has someone from their company come out and do the measurements because we want to make sure the order is correct.

Pella aluminum clad wood doors have a serious design flaw. All wood windows and doors need to be inspected and caulked, or painted regularly. It is impossible to inspect the clad wood doors. Furthermore, Pella's main selling point is that the doors never need to be painted or caulked. Our doors have leaked between the cladding and the glass. We had no idea there was a problem until the bottom of one door had rotted through to the inside. By the time the damage became evident the doors were past the warranty period. The local Pella representative sent a salesman who gave a verbal estimate of $8400 to replace the door! Although I have asked a number of times I have not been able to get any sort of a written contract with a firm commitment.

I had brought two storm doors from Lowe's in 2014. I called on 12/30/2016 about my storm door when I raise the window down the net inside the window would come out on the sides. Now let me remind you I had two of these door. No small children. A rep came out from Pella put another stream in the door. He said sometime it comes out if kids push on it well I have no small kids. He put it in about a month later it started again the one at the front door I had never had a problem not even now just this side door I said it must be defective.

I have 3 Pella sliding doors, which I installed when I built my home in 1998. In August of this year I noticed that the veneer on the lower door panel was bubbling, interfering with the sliding of the door. I removed the veneer and found that the wood panel behind it was completely rotted. Given the extent of the damage it must have started sometime ago because of a faulty seal but it was not apparent until this year. Pella claimed that since I failed to report the damage during the warranty period they would not repair the door. I provided a picture of the damage and explained I could not report this hidden damage could until it became apparent in August '16. They offered to replace it for over $2000, and since the nature of the damage in the photo was apparent offered to waive the inspection fee of $125 to confirm the damage. So much for standing behind your product.

I had a $4000 fiberglass door wall installed by Pella last year. The installation took over 6 months to complete! They did not measure properly and it took months to get in installed. At the end the installation was okay but the door does not perform. Water condensates on the door frame and even ice forms. This is a horrible product and should not be sold. Pella says they installed it properly and will not honor their warranty. I had the humidity levels checked and they are low. No water condensates on the glass, only the door frame indicating the door frame is not insulated and defective. Pella is difficult to deal with and expensive! I thought I would get a top of the line product. I did not. The salesman disappeared after he got his money. Never heard from him. I would recommend Pella to my worst enemy. Don't buy Pella. They will not help you. This has been a nightmare!

We placed an order for Pella windows and door on October 1st. Unfortunately, I lost my job, hence we called up Pella on October 4th and cancelled the order. (Installation was to be done on November 14th.) The lady who attended the call confirmed the cancellation. Payment was thru a loan from Wells Fargo. Yesterday, (November 14th) we received an invoice from Wells Fargo for first installment?! When we called Wells Fargo, we were told Pella never informed Wells Fargo about the cancellation.

I had to write something since I bought Pella in 2007 with the built in shades. I bought burgundy colored and some type of synthetic plastic material. They are wonderful. Maybe it helps that the installation man was very good. I have a very old house and previously I had to constantly clean the blinds. They said I would have to clean inside occasionally and there is a way but they are sealed so well that I haven't had to dust the inside. It has been 8 years. They still look nice and the bright burgundy colored has not faded. So nice to not have to buy or clean blinds (they are built in). I am buying more if they still have them.

We begin to notice that when it rain, the water somehow made into our home (via our patio door) onto our hardwood floors in our main family room. We knew that the old builder grade basic patio door had to be replaced. With a sense of urgency, we discussed getting a new door immediately so that our hardwood floors did not sustain any water damage which would have presented a whole new set of problems. I consulted with two different window/door companies in the DFW metroplex and we selected Pella. We met with Peter (sales consultant) and ultimately chose Pella because they had a nice selection of contemporary style patio doors - just what we were looking for. Now, that part of the process went extremely smoothly and our order was placed and we were excited. The "BIG" installation day comes (Friday, 2 Sep 2016).

Pella warranties their product but not the installation due to defect. We purchased entry doors for our home and are on our third set of replacement panels. The doors have been leaking since day one causing me to have to replace our entire front sill. It costs me out of my pocket an excess of $5K to replace and repair my porch. The decorative glass windows within the door frame have fallen due to product defect, TWICE. The third time they replaced the panels the glass on the active panel leaked as if the window was open in the first rain. On top of it the two panels are different colors and Pella says they are within threshold and will not warrant replacement.

We completely redid our home and replaced every window and door with Pella products - when the location was on Route 10 in Morris Plains. 2 bay windows have never worked, are rotting, foggy, don't open. The rep from Pella told us to use silicon spray. Worse decision to use Pella windows. We are spending a tremendous amount of money to replace them with Anderson windows, from a fabulous Anderson representative. RUN from Pella.

Purchased a Pella storm door from Lowe's and paid for them to install door. Only had door for about two months and on Monday Oct. 17th, 2016, I was attempting to walk out the door to leave for work and the whole glass exploded and collapsed on me. It was the scariest thing that I had ever experienced in my life. I am not sure who to blame - Lowe's, the installer or Pella. This is so annoying. I will never purchase anything from Lowe's, or Pella in my life. I just keep thinking what if it would have been my ten year old son walking out the door for school instead of me heading out for work. Today is 10-24 and have not heard from anyone yet since the first few contacts. OMG. This is cra... SMH.. "shaking my head".

I have Pella windows and front door installed on my house which I bought 8 years ago. Recently a seal on one of the windows broke so I called Pella customer service to order a replacement. Not knowing what the seal was I spoke to the customer service and explained the issue and mentioned that it is the upper seal and I think it is the weather strip. The customer service did not explain that there are two different seals (weather and rain) and sent me a one page PDF copy asking me to confirm the order of a weather seal. The information on the document was not clear and I thought that the customer service being the expert in the windows understood what seal I wanted to order.

It looks like Pella has a serious quality and customer service issue; and it's true. Don't know yet about quality - yet... I need their windows first! But certainly customer service. Ordered 3 windows mid-summer. Was told they would come and would be installed August 22. One was, thankfully the larger one in front of the house. The remaining two could not be installed in the basement due to the fact that the person who had come specifically to take measurements had not taken accurate measurements. Was told pretty rudely that I would be told when replacement windows would come with no apologies, no effort to put the order at top of queue or anything.

We built in 2002 and used Pella ProLine. Nine (9) of the 23 windows in our home have evidence of sash rot or have completely failed where the hardware has been "stripped" out of the wood and can no longer be opened. Two of the four exterior doors are also rotten. I have recently tried working with Jon ** at Pella by completing their form and forwarding pictures of the damage. He suggested sending a "technician" out to our home to inspect the damage (a $99 service/inspection fee) and assess the repair costs. He claims the damage is outside Pella's 10 year parts warranty so any replacement parts will not be covered.

Would give this product and company a zero rating if it were possible. Our contractor used Pella windows when building our house. Within 4 years the windows started to slowly rot. Pella did come out and did provide some windows... our cost to paint and install. Within the next several years we were sustaining failure on most of the 45 windows. Again Pella came out and tried to avoid replacing many of the windows. My husband (an engineer) pointed out that there was clearly a systemic manufacturing defect with our Pella windows and that they should replace all the windows as they would all most likely rot within the next several years.

I recently attempted to go through Pella's automated phone system to get a replacement lock for my storm door. The website is NOT user-friendly, but I did talk to a customer service representative this morning. A lock is being sent to me at no cost. Whereas I still feel that they can be difficult to speak directly to and their website is in dire need of updating, my experience with the CSR was wonderful and all issues were resolved.

We just had the glass in a sliding glass door in the middle of the night explode and crumble into a million pieces on the inside of the door. All of our windows which are Pella have had problems. We have also had rude and unprofessional Pella people to deal with. Not worth the money. Just not a good product of well run company.

DO NOT BUY PELLA! We have replaced all our windows and two sliding patio units in our current home. We did all the replacements on our own with the help of a contractor until these last two. A very large living room window was replaced but not without problems. The subcontractors who Pella contracted to do the window did not protect any of our floors, furniture, etc. In fact they didn't have enough ladders and materials to do the work and we had to supply that too. The walls were scuffed and our new carpet had drywall dust and dirt tracked onto it. I had a mess to clean up when they left, very unacceptable.

I have had Pella windows and doors in three different locations. I have had the same issues with all three locations. A terrible customer service experience and they do not back their products. Each time I've had an issue I get the same response, "we don't make the parts or replacements for that anymore". In my opinion, if you have a good product it should be 'backed' for more than 4 years. No further explanation, or help, has been given. I haven't even had someone try to sell me replacements. That says to me that the Pella employees aren't even happy with Pella. I hated even giving them one star!

My door was beautiful when I purchased it. It has three flowers down the front. I don't know if they are made of glass or plastic. Little by little they started to fall off and landed right in front of the door where you come in. We were afraid one of the kids would step on it and cut their feet. My husband is now chipping the rest of it off so we don't have any accidents. This is not the door I wanted (plain). We are very disappointed in the quality of the way it was made. This should not be happening. This is a Pella door and we paid more for it, because we believed in Pella. It was purchased in Lowe's, Project # **, Glass Design / Expression Series Glass, Model Pellas Select 6000 Black Scroll Lever ESH 8, Part # 90567 91296 90999. I gave you all the info I have, hoping you can help me in some way. Also not long after I got this the handle turned color. My husband just cut his finger on the pieces. This stuff is just flying all over.

I purchased a home in 2005. The previous owners had purchased all new pella wood frame windows directly from the company. Within 3 years they were leaking and finish was flaking off now. They are in such now. They are so bad every window in the house needs replaced.

We have a triple window, two windows (casement) opening. They were installed - bought from Foxworth Galbraith (Silver City, NM) 9 years ago for a new build construction. Over that time we have had breakages from bird strikes. The last one cost us over $550 for a Pella "expert" (nonsense) from Las Cruces to come and replace a pane.

We bought these windows, when we built our new home 10 years ago from Pella. They have been nothing but problems from the day they came. I believe defective would be the correct word. 6 of the 20 windows have been repaired and we have 2 more to fix. These are double hung windows, which Pella claims the pin in the mechanism is defective. They none have a stronger 1 to replace it with. But not as a recall, they charge $150.00 to send someone out and then and additional charge after the first hour. Plus 2 days waiting time for them to come fix them.

We've ordered Patio doors and a Front door In April 2016. Installation schedule for May 24, did not happen. Rescheduled June 15 did not happen (We were out of town until end July). Rescheduled August 5 they have started the installation, could not complete, wrong window delivered. Rescheduled August 31. Received a phone call today that they can only complete the installation in October!!! They don't seem to care at all. They just tell you "this is the situation there is nothing we can do"!!! Never again Pella!!

I'm so disappointed in what I thought was a great American company and the way they've handled replacements. My house is only 15 years old, and we got a paltry 30% discount for rotten windows, well over half of all the many windows installed. Two of the windows were large three pane or "picture windows" and came without "fins", which took six weeks to arrive! I'm still living with one window installed with plastic up on the outside until the contractor can come back out to finish. Their customer service is terrible, and it couldn't be more obvious that they are sales focused and not customer focused. Terrible experience!!

The service is very poor. If you try to use a different company, getting a quote from Pella for parts has taken 4 weeks and delivery of the parts will take another 4+ weeks. I believe Pella includes this delay to protect their service business. The windows are good, but service and replacement parts are terrible. I would not purchase Pella windows again.

We purchased a Pella Sliding Door because we believed them to be the best. Now 4 years later the door had started being very hard to open and close and now is very difficult to close! I noticed a piece of rubber sticking out between the two door frames. I called today to have the door serviced. She said that sounds like the weather stripping.Today is July 26. The first available service appointment is not until August 31! Then I'm told, "let me go over the fees so you won't be shocked." I said "what are you talking about? It has a lifetime warranty." I hear, "yes the door but you have to pay $168 for them to come out and $108 an hour for them to repair the door!!"

I have had multiple issues. Had 3 Pella entry doors. 1 warped and I wanted a different design to purchased a new one that took 2 months to be delivered. The other 2 where the warranty just expired (one last year, 1 this year even though I bought them together), have panels coming off and Pella will not do anything except sell me new ones. This is after a months of single sided communications and follow-up. Only adding images of 1 door, the other one has a similar issue.

Special order vinyl sliding window approximate size 24x 12" costing 125.00 and requiring one month wait, was poorly packaged and arrived at store with one side bent and caused by, it appears, pressure on the vinyl frame during shipping.

Window seals started leaking on the highest quality Pella windows architectural series windows on my home, and after I called Pella in Houston numerous times, they finally came out and said they would not cover it under their warranty. Bad windows from a bad window company. They confessed they were not made correctly, and they had production problems, but it will be at my expense to pay for their mistakes. There is a class action lawsuit against Pella.

We choose Pella for our windows and doors as they seemed to produce a quality product and our salesperson John ** was very thorough in our quote and seemed very knowledgeable. Well everything fell apart at installation and post sales service. The door they installed is of poor quality and the inside looks like a patchwork of different wood finishes, not what you expect for >$10k for a door.

Pella Architect series french door have a defective strip attached to the passive door that slips, making the doors not able to open as the strip falls below the threshold of the door. These doors are over $3,000 each and Pella requires homeowners to pay for repairs. Beware purchasing these items!

I remodeled my home and bought thousands of dollars worth of Pella windows and doors. One month after I purchased and had them installed by my contractor I had a problem and had to have them come out for a service call and was charged for the call and the problem was due to faulty merchandise I purchased from them!

I am extremely disappointed with Pella. I purchased a Mahogany Stain double entry door with Advantage Plus protection system. The door was purchased in Aug. 2011. The outside of the door is fading. Upon calling Lowe's, which is where the door was purchased, I was told not to worry as the paint is covered for 10 years. Also if you check the warranty online it says it is guaranteed for years. But when you speak to Pella directly, they do not honor their policy. They claim the paint is only a 2-year warranty and that it is up to the consumer to maintain the door by painting it themselves using gel paint. They claim it is stated in the owners manual which they never give you.

We attempted to have Pella install 6 new windows and a patio slider door. It took them 3 months to get the product before installation. They made replacement windows instead of new construction windows and the project manager wanted to somehow retrofit the replacement windows into the opening with a little bit of tape to close the gaps.

Installation date: April 7, 2016. From the Pella website: When you choose Pella, you're buying more than just a window or door. You're getting the experience and service of local Pella professionals who are proudly committed to your satisfaction. Let me begin by stating that I am deeply concerned about the quality of the 13 Impervia windows and 1 sliding glass door and of the performance and attention to detail of the Handpicked Independent Pella Certified Contractor and installation crew. Yes, the windows are an improvement over the aluminum framed builder grade windows that came with the home in 2000, but the overall impression this customer has of each aspect of the Pella process, assembly, fit and finish, quality assurance, and installation, do not add up to a positive customer satisfaction rating.

Terrible customer service once you purchase the windows. The product is great! Love the windows. Doors are ok. But customer service is incredibly low and lacking. Not worth what they charge for the product. I paid $15,000 on 4 windows, 1 bay window and 1 entry door. They dropped the ball. The door arrived with the wrong color. It has taken over 2 weeks to get someone to confirm they will fix it. I talked to the manager of installation and he had an attitude. He said this was the first he heard of my problem. Yet I called him 3 days prior and left a message on his cell phone. Instead of fixing their mistake right away, they failed to be prompt, courteous, and helpful. Will NEVER buy Pella again.

We spent $25,000 on all new Pella windows & doors for our 100 year old Craftsman home. The windows and doors look great, but there are some design issue that have caused problems. The worst problem Sliding Doors from Pella that lock themselves. They lock themselves because in Pella's unusual handle design for the slider, they placed the lever that locks the door in a position where your hand often flips the lever in "lock" position when you are simply trying to slide the door open or closed.

I have Pella Pro Line windows in my 20 year old house. They are not very well constructed and they rot and leak rather quickly. I have had to replace 7 or 8 of the windows and one of the windows is rotted again for the third time, meaning I have already replaced it twice. I have contacted Pella twice over the last 10 years or so asking for some help with the cost of replacing these defective windows. The letters to their CEOs over the 10 year period have not produced any help. They keep telling me that the windows are beyond the warranty period which I think is one year for parts and workmanship. Obviously not a very good product if they only guarantee it for one year.

Have used them many of times. Their Service People are rude. I'm on the call list apparently and they do not stop no matter what you ask. Windows do not hold up like Pella - destroys them for a great comfortable price. Used Andersen 4 years. Will only use Pella now.

Pella is misleading. They offered a discount in the spring and after an inhome quote, stated that our 1926 house had non-standard doors and couldn't quote the job. The quote took more than 10 days to receive. Just a waste of time.

I wanted to repair my 15-year old Pella sliding door before I replace. Horrible experience, almost as bad as dealing with Sears. I started in July going into the store, nice, told me to call customer service. Several phone calls, no one calls back. Finally in Early September an service call is set in late Sept for a service man to come and look at my door for $125.00. Just look, but don't fix. Since the guy makes his own schedule, he will call you the night before to give you a time frame. The guy never called. I was home, the showed up, fixed a few things, said he would have to come back and that he would put in this file, not to charge me again for the visit.

We paid for materials and installation of 13 windows and a front door. The sale was fine but after that went downhill fast. First try at installing left windows out of plumb and busted vinyl siding all around the house. Second try was better but the windows had trash in between the glass. The door sidelite was a different color than the door, the door had the wrong hardware. In the end, they said that we were sold something they couldn't provide (quality). They give us (not willingly) a 3k dollar refund to replace the siding and one of the windows that they couldn't get right. HORRIBLE EXPERIENCE!

We installed 16 Pella windows (new construction) and one Pella sliding door. From day one, the condensation on the interior around the edges was terrible. The wood developed mold on it, although we attempted to continually dry the windows. I have been told it is due to the metal spacer between the panes. At year 9, all the exterior metal clad came loose from the windows. They started leaking and the frame rotted. The wood developed mold around the windows. You can actually see outside through the rotted wood.

Purchased new dual pane windows and sliding glass doors for our entire house back in 2008. Recently we noticed one of the windows appears to be cloudy or has the look of having steam on it. I tried to clean it thinking it might be something that might wipe off but unfortunately it did not. I called the Pella customer service number and the person told me that a Pella technician will come out to investigate the window for a $75.00 CHARGE. He then said if in fact the window is defective (which it is) then we would have to pay for the labor at $150.00 per hour. This is not fair because we bought these windows thinking we were purchasing a quality product.

Bought a whole series of new construction windows and sliding glass doors with built in blinds. However, one of the windows keeps developing a large condensation spot dead center on the inside of the stationary part of the window. All year long. And in the winter it turns to frost. I called tech support and they say it is not the window, but it is an environmental issue is my home. All the windows and doors are on the same wall and all together. So how can it be an "environmental" issue? Wouldn't it affect all of them? Paid a lot of money for this top of the line stuff. NOT HAPPY with Pella's lack of help.

We purchased Pella 13 years ago in current home. We purchased the wood framed windows. Top of the line. They're expensive but worth every penny. Also changed our sliding glass doors. I have not had a single problem with them. We purchased them right from Pella. Not through a hardware store. Sorry to hear all of the problems people are having. We're from the Poconos and also had Pella windows and doors and never had an issue. We replaced the Anderson and Builders First Choice b/c there were so many issues right from the start. Don't buy those for sure.

In 2009 we purchased 16 Pella Impervia Replacement windows through a Pella window store. They measured, ordered and installed them in a timely fashion. Over these few short years, however, we are EXTREMELY disappointed with these windows. We have re-caulked all of them, in fact, the upstairs windows were never caulked by them. They are not energy efficient at all. One can stand in front of many of them and feel a breeze between the top and bottom sections of the double hung windows. We also get a lot of condensation on the inside of these windows - this happens even with the use of a dehumidifier running that keeps our house at a 35 to 40% humidity level.

Pella never answered my calls for service and help during my warranty years. In 2015, Lowe's staff gave me a hotline number. In January 2016, a service rep confirmed the defective window leaked for over 4 years and destroyed my room under it. Pella said, "Buy a new window. It is out of warranty." I have never been satisfied with any service or product they sold. This Pella install architectural series window that destroyed my room was not suitable for egress, which was the reason I bought it. I did not pay the remainder of the bill. That's the only time they came out what's to get their money during the warranty. I had 2 different roofs replaced. Both roofers came out multiple times after replacement looking for leaks. One discovered the window defect years later, yet still in the warranty period.

We in good faith purchased a full house full of new Pella Impervia fiberglass windows and Sliding Pella Impervia doors from Lowe's store in CA. What we got and are still dealing with at this date 1/18/2016 is a poor quality product. The windows are made very poorly. The corners are not mitered well, crooked grills, exposed glue, cracked fiberglass fins, condensation on windows, poor sales service, poor customer service, among poor quality windows and doors that have had to be reordered due to very poor craftsmanship.

Unbelievable incompetence several times over. I go to East Bay of San Francisco store in September 2015 to get a simple replacement clip for a screen, which I take to the store. They don't have one. Fine. Guy takes photo and says they will send me the clip. Clip doesn't arrive after 2 weeks. I call. They don't have record of me. They take information again but say they are having some warehouse problems and don't know if they have the clip or not. Say they will get back to me.

I dislike the product and your prices are ridiculous. I migrated to accent Southwest on my newer Windows and love everything about them. My existing Pella Windows cause me nothing but trouble and expensive service calls to remedy. They do not close properly. They are under 10 years old. Matheny are crafty. They cannot maintain and repair a product that is about 10 years old. Their service calls are expensive. They do not take responsibility for the product. Terrible service. Please take me off your mailing get list.

We simply needed two windows replaced. Unfortunately, the measurer did not measure one window correctly, so when the installer arrived, he could not complete the work. Because we had to wait for a window to be reordered our financing ended up in two separate accounts. I monitored the monthly amount to make sure to avoid interest and even called prior to the end of the first account deadline to assure accuracy, but was given inadequate information and ended up paying $400 additional dollars in interest. Not only were the windows a poor quality, but the financing ended up being a fiasco.

Uninsulated Garage door ordered 11/15 with estimated delivery of 12/10. Day comes and goes with no communication. On 12/18 I call to see what the delay is. I am told the associate is going to call the shipper and get back to me. No response, I call again a few days later and am told the door was lost. They can ship me an insulated upgrade to be here 01/01/16 or I can wait till 01/11 for an uninsulated. I request the quickest they can ship one, whatever it is. 01/04 now. I find out they never shipped anything. I should now be getting the door by next week. Going on 2 months from the date of order.

Window installed in 2003. Wood frame, maintained and painted 3x since then. Crank window doesn't close properly. Starting to get rot on sill. Called about warranty, their system was down. But since it was over ten years old... no warranty. OK. Still need it repaired. How much? $160 for service call! Over $100 to fix window! Will probably replace but NOT with Pella.

I purchased Pella Impervia windows from the Monroeville Showroom near Pittsburgh, PA. Ordered 10 windows and 1 sliding glass door. 2 windows were cracked in the fiberglass and 5 had chips in the fiberglass on the outside of the window. The vinyl sliding door had a large scratch on the thread. Pella representative, Warren, sent two replacement windows and a repair man that used my paint pen to dab paint into the chip areas. The repair man said I would have to get sand paper and sand the scratch out of the sliding door. Warren hasn't returned my last two calls.

Poor customer service. Placed warranty claim before expiration. Delayed acknowledgement until after 2 weeks of expiration then denied claim. Rotted windows after 8 years never opened. Big name, poor design and quality.

We ordered a Pella bay window several yrs. ago from Lowe's and they measured it wrong, sent the wrong window, a real fiasco. Finally got it straightened out. Now we need new corner picture windows. We asked for a Pella Rep to come out and measure to make sure we didn't run into the same problem. They sent a Pella Rep. He measured. The windows came on Nov. 13, 2015, but 3" too tall. I don't know how someone can measure that much off. I can see a fraction of an inch, but 3"?? Now we are being told that they are going to remake them but that LOWE'S has to eat the original window cost! How can this be Lowe's fault when Pella came out and measured wrong? This will be the last window we purchase from Pella. What a nightmare.

In 1998, I had a Pella Patio Door and several windows professionally installed. Lately, it has been very difficult to open, slide open, the door. I figured that the casters (rollers) had failed. After all, the installed windows are perfectly fine. I took the sliding door off the track to discover that the casters (rollers) did not fail. That the wood had rotted away which forced the casters (rollers) to recess into the wood itself. After reading all the issues over these patio doors, I am greatly disappointed. Apparently, there was even a class action lawsuit in 2012 but unfortunately, I never heard anything about it. As a result, I am out of a patio door and will need to replace it. I can tell you one thing... h** will have to freeze over before I even buy another Pella.

I have had an issue with my Pella window fogging up in my house for over 15 years especially when the temperature turn cold. I have had Pella out to inspect at $75 a visit to just tell me it's humidity. I don't understand why my Andersen windows that are 20 yrs old in the house don't have the same issue. Pella also tries to tell me it's the side of the house the windows are located, well it happens on the left side and the back of my house. It's frustrating since the windows were expensive and they don't stand behind their product, the only solution they offer is sending me cleaning instructions. I ask why bow Pella window is exempt from the fog issue since the humidity in my house is the issue.

We got what we paid for - a cheaper window (than Andersen) is a cheaper product. The installation was less than cleaned up and the damage done to my home has still not been rectified. I've been waiting over 6 weeks!

Came home tonight to hear crackling at the front door. Opened it to find the storm door completely shattered and beginning to crumble. No apparent reason. Temp outside is 50. No trouble with the door up till now. Had it about 10-15 yrs. Terrible mess to clean up & still don't have it all.

After noticing a crack in the glass of one of my Pella Windows, I called and arranged for a service man to check the damage and give me an estimate for repair. It is a single pane stationary window, with tinted UV coating, and is not made to open or close. It also has a removable inside storm window. Upon seeing the window, the serviceman quickly said Pella no longer make windows in those frames. Since the frame is still in good condition, I then asked for him to give me an estimate only to replace the broken glass. That's when he said, "the glass cannot be replaced because of the way it is sealed in the aluminum clad frame". In other words, there is nothing Pella can do to repair the glass. I find it AMAZING that a representative from Pella is actually telling me that the glass on one of their windows cannot be replaced. In other words, if it breaks, TOO BAD. I am now looking for a repairman that can figure out how to replaced the glass.

Windows rotted in 12 years from installation. $6000 later the same crap is back. And they don't properly close. Junk, junk, junk. This company is a fraud. Run away. Do not buy Pella. They are crap. Made in Mexico and crap, crap, crap. RUN.

Windows installed improperly & are leaking causing dining room ceiling leak - awaiting resolution!!! Very disgusted!

We bought replacement windows for our whole house through a contractor who got them from Lowe's. They looked OK at first glance but after moving in the home we first had (and still have) a difficult time opening them. However the big problem is the components are separating or warping. Have written to Pella twice and sent photos showing the issues. No answer at all. Not even an acknowledgment of receiving the complaint.

For 5 years I managed the Pella Business in CT and NY. Our Customer Service rating was amongst the lowest in the 60 branch organization and by far the lowest of the large branches. A major weakness of the system is that when you purchase Pella you are NOT dealing with the manufacturer except in regards to the product. The product is manufactured by Pella Corporation, but SOLD by franchises or private companies that have signed a Pella Window Agreement. The main motivation of this group of owners is Profit and NOT service and/or long term relationships. Service Cost money and in CT and NY they have gone through 7 service managers in 6 years with the most recent hire QUITTING after a few months. They do not believe in Service.

We have reached out to Pella on several occasions regarding the defective windows. The only solution was for me to purchase new ones from a local dealer or they directed me to the attorney handling the class action lawsuit! What a joke!

Pella sells itself as the best and comparatively speaking they are expensive. I build high end home and for the most part use Andersen windows. When it came to my own home I used Pella. What a mistake. They never closed properly and from a subjective analysis are not as energy efficient as Andersen windows. I built my home in a 37 lot subdivision. The other homes have Andersen Windows which cost less than the Pella windows. After less than 20 years the Pella doors in my home were rotting and in need of replacement. The Andersen windows and doors which were installed in the other homes I built are as good as new. The Pella product is horrible and I would not recommend them. They don't even make replacement components. I have 3 sliding doors which will cost thousands of dollars to replace. Rest assured I will not be using Pella.

We bought our home in 2001. It was a new built in 2000. It has Pella oak tilt out windows. The first thing I had trouble with was excessive moisture on the windows in the winter months. Contacted Pella. They told me it was a air circulation problem in my home. I clean the window often, notice the moisture discoloring the oak trim. 2010 had one of the windows completely fell apart when I titled it out to clean... Wood was all rotted. Contacted Pella. They said it was under warranty so we paid for a replacement and installed ourselves.

Spent $7400 on doors - sales guy all over us with attention. Less than 1 year later, asked for service because (upgraded) handles we're losing their finish - told too bad, not "standard". Recently called because front (double) door won't latch - $150.00 for someone to show up and look at it ABYSMAL for???? Premium doors and windows. Can you say, wham bam, see you Ma'am!!!

My husband and I purchased a new set of double front doors for our home. We purchased the high end doors ($8,000) but received low end products and service. The color that arrived was completely wrong. They said it was the "right" color but that they'd "do us a favor" by staining it on site to the "correct" color. Yes, that is what they said. The stain job was horrible - peeling, scratching off and showing the old color. It also voided the warranty! Our beautiful doors were ruined. We asked them to make this right. They refused. We have lost $8,000 on these doors and are unable to sue them without losing at least that much more money on the effort because of their legal tight contract. I guess they need a legal tight contract that prevents them from being sued because they are truly unethical. Please, please, PLEASE! DO NOT PURCHASE ANY PELLA DOORS!

After 15 years I noticed the inside of a designer series patio door had been leaking for some time. It took 6 weeks to get a serviceman and he informed me that even though the leak was caused by a lack of proper construction, at the factory, the unit was no longer in warranty. After waiting another 6 weeks, the serviceman said it would take 4 or 5 days. I received an invoice of over 1400 dollars to repair their poor manufacturing process. Will never use Pella again. There are too many other companies that will stand by their workmanship, no matter what.

I have tried on numerous occasions to have my window issues addressed. I was "given" a free window assessment by a sales person who told me that the windows with the obscured glass had not been sealed and that the mold was characteristic of a humid atmosphere. I have a dehumidifier built into my AC/furnace unit so there is not an abundance of humidity in my house. What a crock! That must be their stock answer for this issue.

My contractor at the time purchased two sliding glass doors for a room that I was having built. My contractor suggested what I thought was the Best Company that would stand behind their product -- Pella Window and Door. The doors were way more expensive than others but I never thought that I would ever have to replace them.

Last spring my 20+ year old Atrium French Doors started leaking. I went to Lowe's and fell in love with the floor model which happened to be a Pella. I ordered the door and the Lowe's installer did an awesome job. It's been a little over a year and they are still as beautiful as the day of installation (despite my Great Dane and Boxer). My other 20+ year old Atrium Hinged Patio Door is starting to rot so I'm going to replace with the Pella again. I couldn't be happier!

Purchased windows and now have to buy screens separate. Kinda disappointed about that because the screens are $30.00 something by themselves. These are great windows but just think they should come with screens for the price.

Do not buy Pella impact sliding glass doors. They are garbage and will waste your time and money. They offer no support for installation. The locking mechanisms are poorly made and do not align. The materials are inferior to PGT. Buy a better brand.

In @ 2000 I and my partners built a new building using Pella windows. We were familiar with the good reputation Pella had at the time. Within 5 years one of the windows leaked and was replaced under the 20 year warranty. We were very pleased with the response. In the last few months a 2nd window has begun leaking. Now we are told they are 17 year old windows (a confusing math to me since that means they were installed two years before we built our building) and that only the glass is warranted, not the trim. That would seem to be no warranty at all since the glass never leaks. It is always the seal around the glass that leaks. Also, glass is never damaged by the water, only the wood trim around it. Our trim is the Pella wood trim that came with window. I am very disappointed with Pella's response.

We were scheduled for installation in July but they never showed up. Rescheduling at the last minute until August. The interior molding trim was delivered and left outside uncovered in the rain. The windows were not the units ordered. Instead of one piece with a picture and 2 side casements, it came as 3 separate windows. So instead of installing 4 windows, 11 windows needed to be installed, changing a 2-day install to 4 and it is still not done. 3 of the 4 casements do not lock properly and calls to service and tech have gone answered. We have used 3 different window companies during this renovation. These are the most expensive, and by far the poorest quality and worst service.