Pella Reviews

Replaced all windows and patio door in my house with new Pella designer series windows about 5 years ago. Nothing but problems every winter. Tried to keep humidity really low in house but still cold air is coming in around bottom sill of windows and all round the patio door. When temps get to 0 to 15 degrees frost build up on inside of window wood surface not uncommon. Patio door is the worst. Very disappointed.

I purchased Pella Windows for my brand new house. I spent over $20,000. After eight or nine years the window sashes started to rot away. After months of complaining they finally replaced only the sashes not the entire window at a cost of over $6,000. I would definitely not recommend Pella windows. They do not stand behind their product.

You have no reason to trust me but I am telling you that you will regret using this company. After 2 years, our large picture windows' seal broke. It will cost us $800, for labor from Pella, plus $75 for a technician to come out to replace the "free" window. Additionally, we have had the door replaced twice in 2 years due to the wood cracking. Once I asked about the reoccurring problem, the technician said we'll just keep replacing it. We are on our 3rd door with the same problem and are now out of our labor warranty. The original purchase price was $7500 for a foyer window and door unit. We were willing to pay this price for a great product. We were very wrong. Please do not think you are getting a good product or warranty with this company.

First, Pella sidelights come with a threshold, which looks very strange. Second, the Fiberglass slidelights are framed in some type of cheesy, discolored vinyl, making a simple front entryway look unwelcoming. Third, my builder said that they could paint the vinyl, but two days after painting, it is starting to peel. I will never buy another Pella product again. After $2000, I am left with no recourse, a new house and a shabby looking front door.

Pella windows installed in 2003 when my home was constructed have rotted from the outside to the inside. These are two large windows - one a fixed picture window; the other a window complex of two casements on the sides, one large fixed picture window in the middle and a large fixed horizontal window spanning the top. The progressive rot had been occurring unnoticed for years because of the aluminum cladding. There was a class-action settlement that I wasn't party to that I had no prior knowledge of and so was not able to participate in the settlement.

My Pella Proline sliding glass door is rotting out. The glass has held up fine. This is a well known issue with Pella, there was a class action lawsuit in the past. Pella sent a rep out who documented the case and said she would submit a warranty claim. It's been 3 weeks, I keep following up but no one returns my calls. I called the Grapevine TX local headquarters and asked for the sales manager but still no response.

After 5 years of a $5000 plus sliding patio door the lock mechanism failed to engage. There is only one person (myself) utilizing this door on sparingly basis. I called Pella who informed me that they could make an exploratory out call for $120:00 plus tax. This is far from satisfactory. To hell with the Stella "promise".

Last year we bought a house and we have been remodeling. I have custom ordered a door because I wanted a specific design and colors. We look all around town and pella was the only one that I figured would be the perfect manufacture for the door. We waited for a month and when it got close to getting it delivered the guy insisted to have someone home to help me unload which it was not possible for them because he didn’t want to pay his people overtime. I ended up unloading it since my husband was working out of town and didn’t get home until late that day.

I have to say we have always been a Pella family. We purchased a vinyl sliding glass door 4 years ago because I love Pella and really wanted the blinds built in. Recently though I have noticed an accumulation of small clay colored beads which I thought, were some sort of bug eggs in the bottom of both the slider and stationary doors. I emailed Pella with pics and no response. Today I called and was advised this happens a lot. Really?? They advised I was still in warranty however would have to pay labor fees. The girl advised the seals were bad and that was the beads I was seeing. The door is 4 years old!!! Reconsider before buying Pella!!!

Built house 2001. Within 2 years all west facing windows rotted at bottom sash. They replaced them. Of course they wanted to charge ridiculous amount for installation to recoup losses. Window warranty but not labor. Luckily easy to install. Now years later all rotted again and no warranty. These were maintenance free windows. Two things don’t by a Pella product. Also check the products out yourself because the builders won’t be around when they break.

We purchased a Pella Sliding Glass with blinds between the glass from Lowe's for $673. The doors were great for the first 7 years. Last year some type of little beige beads starting accumulating between the glass panels. Called Pella Customer Service, they contacted the local distributor, the local distributor called us and told us that they would replace the door at a cost of $960! I understand that the door is out of warranty, I don't understand why the replacement part is so expensive.

We built our house in 2001 using Pella Designer series casement windows with the Slimshade blinds. What a mistake!!! The windows started rotting a year after they were installed and the blinds don't close completely. A set of doors had to be replaced because of rotting, which was done under warranty, but we had to pay Pella $750 to install the doors. Pella told us to put a bead of clear silicone caulk where the frame meets the glass, which I did, but shouldn't have to do that. And I still have windows to replace because they are rotting. I wish I had researched Pella back when we were building because I wouldn't have used them.

Year and a half with a leaking $12,785.76 door. Lots of promises from Pella and tiny few Pella salespeople and 'subcontractors' out to look... Still leaking. No real action just pass the buck. Pella has not delivered on its warranty. Until Pella fixes the problem they created, I will be telling all my 300+ yearly home inspection customers every day NOT to use Pella based on my personal experience. James

A window broke in our new home in July. We ordered another one based off of the serial number on the window. A door size window arrived at a price of over $600. We called and were told we had to wait for a service technician to come out which would be September. He came out, measured the window and assured there would be delivery and installation in October. On 10/18/19, a technician showed up, left the window at the door and was about to leave when we ran after him. He stated he would not be installing the window he had been calling (a wrong number) and said we needed to call for an installation appointment. When we called we were now told November 26th is the soonest time to install. Definitely unprofessional and disappointed with service.

We had Pella come and install windows Monday and they verified the work on the inside and left. When we climbed the ladder outside the home we seen no sealing of the windows from the outside. A piece of flashing they say is decorative is just flapping and they claimed they used double sided tape and it always holds. Double sided tape in the elements is not ok for the amount of money they charge for installation. Now it has been more than a week. 2 days of rain, more rain to come, no communication after multiple messages with multiple people, and now the company that they use for financing won't not pay them because technically the windows are in.

So incredibly disappointed in my sliding glass door. Bought and installed through pella in June 2019 and by September the screen door latch broke and the slider would not open. Pella comes out and has to "order" parts. I have a screen door and a sliding glass door that I paid 11,000 dollars for and I can't use either one. Thanks Pella. This product is not worth the money!!!!

We recently replaced 7 vinyl windows in our home and had a great experience with Pella. They went out of their way to be courteous and got their work done swiftly, leaving no mess to clean up! They had a guy come in to make sure we were happy with everything and understood the workings/cleaning of the windows. Now we're loving the windows and glad to have a good warranty. Highly recommend this company.

I ordered five replacement windows from a local Pella rep. Three were installed with visually obvious flaws and one sill was badly damaged and will have to be refinished. Two of the windows have been replaced but I now have to wait for the third and for the paintwork required on the sill. These are not 'bargain basement' products - I expected a much higher level of quality control!

In November of 2018 I purchased 12 new series 250 & 2 designer patio slider doors. Seven of the 250 windows were ordered incorrectly in that they were not tempered glass as per drawing submitted & building codes require. I immediately made the salesperson aware of the problem upon delivery and he told me he would re-order the sashes required and they would be replaced, which they attempted to do in April of 2019 when they replaced only 4, even though they admittedly could not find the other 3 setting in their warehouse somewhere.

We replaced an old french door with a new Pella slider in July. We had a licensed contractor install the door. The door ended up having a bow in the middle that would not allow for the screen door to slide. After multiple phone calls and emails to pella I finally got a pella rep out to our house and he confirmed the door had a warp in it. I was told that pella would get back to me in 3-5 days. That did not happen. When I finally got a hold of pella again they said I had to deal with the place I bought the door from, Lowes. This song and dance went back an forth, both companies playing the blame game.

Purchased Pella casement windows from Lowe's, installed myself approximately 9 years ago. Have had air infiltration since installation. Air comes in between window frame and casement rubber seal in barely touching frame so in winter would get so cold getting ice on glass inside so thick can't scrape it off. We have local pella dealer but don't install product so had to get installer from nearest town to come to my house. This happened 4 or 5 times over 9 years. Most recent dealt with out of town pella exclusively. Surprisingly installer figured out because windows were special order that window was too small for frame hence barely touching rubber seal. So they decided to order one slightly larger window for a trial then I was to contact them for results.

We ordered windows for our new constructed home in July 2019. It has been over 2 months and still no delivery, we were promised delivery in August then Sept 5th then Sept 23rd. Now some time in October, don't order Pella. They have the worst record for delivery & if you are not happy with their product too bad you're stuck with them.

AWFUL!! We have had Pella windows for 30 years. Right from the start they were a maintenance headache: warping, snagging,rubbing, deforming, pivot screws and shade controls stripping, plastic sliders/runners breaking, screen corners breaking, cladding coming off, shades not evenly and fully opening and closing, etc. And now that the sun is destroying the shade harnesses, we can't even get replacements. I would not recommend Pella to anyone.

Trying to replace lock on sliding door as keys are lost, but customer service rep was not even interested in helping me find product serial number on sliding door window. They assumed the door was quite old and said they did not carry replacement parts. I find it hard to believe it is not possible to get keys for the door or replace the lock. The customer service rep showed very little interest in helping me. My impression is they simply do not care.

Built a cabin. Contractor recommended Pella windows. No screens were in the windows. Have been trying for over a month to get screens. All customer service keeps saying is call you back in 3 to 5 business days and never do. Then when you complain a couple weeks later they will contact you in 24 hrs. Then when you call it's back to 3 to 5 business days. Just want screens. Not custom made windows standard size. Not worth the money or hassle.

In the new construction windows by Pella, Lowe's item number #110571. This is not a replacement window - it is a new construction window that mounts to the wall and the siding get put over the mounting flanges. Note: the Pella rep tells me tilt the sash and remove the sash. Well I tell her the sash cannot be tilted in this model. I tell her no - this model's sash does not tilt. She says she cannot confirm in her picture. Then tells me the whole window needs to be replaced. I guess to her there has to be a way to change the glass without replacing the whole window and she says tilt the sash and remove the sash. Sorry not an option in this window Pella rep. Then she says I can hire a service rep to come out and fix the window or replace the unit. (replacement would result in siding removal etc.) Nice move Pella. Likely cheaper to cut out the plastic enough to remove the sashes and and buy a better brand replacement window that the glass can be replaced.

We build a house in Austin, TX in 2009-2010. We took a leap of faith and installed Pella doors and windows. Our builder recommended those. 6080 external sliding door has not opened and closed well and has now gotten worse. Two 6080 screens have been breaking off and seem to be of terrible quality and material. Two casement windows do not close. Fairly disappointed by the quality of the doors and windows.

I bought 2 Pella replacement windows at Lowe's and installed them in my basement. After I completely finished installing the windows I unlocked the windows and open and closed them to see how well they worked and when I tried to lock them neither lock wanted to work. One won't catch at all and the other doesn't line up good. Plus who ever at the factory striped the screws in the latches so the latches won't stay tight on the window. This was my first experience with Pella windows and my last. I'm going to replace 10 more windows and build an addition with 6 new windows and none will be a Pella window. It's not going to be cheap and the last thing I want is an expensive poor quality Pella window.

I purchased Pella Designer Series casement windows when we built our house so these were installed new construction. About 4 years after installation I complained that certain windows were fogging up. I had noticed it very early on but overlooked it due to weather conditions. When the local service rep arrived at my house I was told that these windows required to be refinished again due to the fact that the sashes had dried out and the urethane had broken down, I asked how and why this had happened and I was told that this window has had this issue from the onset. This spring I had a french door get 3 holes in the aluminum for no reason at all. I had to fight and argue with them to get it replaced. They did replace it but it was my responsibility to pay the install fee as well as my responsibility to get the interior side refinished. which I have done at a cost of about $500.

Had all 36 wood windows replaced. Installer was great. Like the windows but have issues with some of them. 1.) One was broken on arrival and still waiting for replacement 2.) Some are hard to open. 3.) Not all handles have been installed. 4.) One had dents in it. 5.) A few hand nicks in them. Reseller assured me all these issue would be taken care of but still I'm waiting for that to occur. Its been over a month. My impression with Pella is they aim to please when the money is yet to be had. Once they are paid, they don't seem to be in any hurry to correct issues.

I had French Doors installed and in less than a year the threshold started to lift. The installer used press board under the threshold and it soaked up the water like a sponge lifting the threshold about 1”. Worse yet has been the frustration I’ve experienced by the Pella Customer service to fix the problem. They sent a technician to evaluate the problem but now months later have yet to schedule the repair in spite of repeated promises.

I have photos of my experience. The windows are expensive, and despite the fact they had two independent people measure I had a window that was an incorrect fit. I still am missing a giant front window. Also the packaging on the window - it is staples on the window - STAPLED! Each window on what appears to be plastic casing has big staple marks - it looks awful. So expensive - never again.

We special ordered an exterior door from Lowe's and was recommended not to use Pella from the store. We chose to go with Pella and when the custom door arrived, though it was beautiful, had the wrong exterior trim. It came with casework instead of brick molding. So, no storm door could be installed. We never got an answer or explanation why from Pella. The sales rep in our area never cared to investigate either. Lucky for us, Lowe's stood behind us and graciously special ordered a Therma-Tru door, which has a higher energy rating and nicer door I must say. After 3 months ordered and 30 days from install, we feel we will get what we ordered and hope you never have to deal with Pella customer service if you have issues.

I went to Pella because it was my understanding that Pella Windows were one of the best manufacturers of windows. Although my complaint is not about the Windows themselves, as this remains to be seen, my complaint is about their installation. Once we paid for the installation which was sold to us as necessary to keep the warranty. The service went downhill from Payment. The installers showed up late, did not finish, left a hole in my house where a window was supposed to be installed. They showed up with a broken window. They left the window in my garage for months, as it was nearly impossible to get them back on site.

Charlotte NC Replacement Windows problems. Replacement windows ordered March 2019 $55,212.66. Installation was scheduled June 3-15. 2 Pella contractors refused to do job due to window size. 3rd installation contractor Pella hired showed up June 17. Installers ran out of installation product so worked 1/2 days. Installers took a week off for a vacation without finishing the installation. July 12 job finally completed.

John ** was amazing. He took the time to go over our details and was very organized and personable with our needs. He went into detail about the process. We really enjoyed our experience with John and would recommend calling him if you need purchase a window.

I purchased 2 Pella Architect Series slider patio doors in 2011 for primary home. We chose door with grids and mini-blinds. Paid $4K each and another $1,100/ea to install so total investment was $10,200. Doors are warrantied for 10 years; glass is warrantied for 20 years. Beautiful doors. Also purchased one for my home in Nantucket. That door is still performing properly. Dining room door (we never use this door and never raised the mini-blinds) in primary home is now clouded with condensation in between the panes of glass. See pic. Door in family room has leaked so badly that we now have significant water damage to the solid oak floors. So, this has been going on for some time and one has to be concerned about mold! See pic. Rain is leaking right into our home. See pic.

I purchased my new Pella patio door through Lowe's, hoping that would give me a local resource in case there were issues. That didn't work so well... Lowe's installer did a great job and I was a happy camper.... Then, one evening I noticed that I could see out onto my patio when the internal blinds were closed!! Further investigation showed that neighbors in my condo complex could look right into my kitchen when they walked by my patio! The blinds hang in a netting, and do not overlap as normal blinds do. This leaves an opening that you can see right through!!! So folks, if you buy this patio door DO NOT EXPECT PRIVACY!!!

All I can say is this company has serious customer service issues. I have five older Pella sliding glass doors. Started calling them on May 27th asking for a quote to replace screen doors. The first week without a response, I called back, and they had the wrong email. After fixing that, they let me know via email that they no longer make the screen for my door anymore, but they could quote me a replacement. Asked me to provide some measurement. After providing the measurements, I did not hear from them for a week. Called, and told they would escalate it. Still no response so I called again and was told by the representative that it was not their department, but they would have the right department respond to me. Still no response after 3 days so I called again only to be told that the department had 5 days to respond. Waited another 2 days and called them back again only to be told they would escalate it.

The first incidence was really a combination of my contractor and the salesperson. The wrong windows were ordered for my new addition in spite of my explicitly stating I wanted the same size window or bigger than the original kitchen window (47 inches wide), and the largest window possible for the new master bedroom suite. The windows I asked for were not the windows sent. No problem, the salesman came back and I wrote down exactly what I wanted on an order form the second time. Again, the wrong windows came. I called the salesman to verify exactly what I had written and he confirmed that I had not written a 24 inch wide window for my kitchen. I mean who would want a 24 inch wide window to replace a 47 inch window when I was making the kitchen much bigger. A smaller window came for the master bedroom as well. The third time the windows sent were the once I wanted.

I had a professional contractor install several Pella windows and one large patio door. I am very happy with the windows, but the patio door is turning my carpet black! I have had 2 professional carpet installers and 1 professional carpet cleaner inspect the situation. It is NOT caused by dirt. It is caused by the black seal on the bottom of the door, which touches the carpet when the door opens. Pella refused to help by contractor, who tried his best but said that he cannot remove the black seal. He removed some of the padding under the carpet, so that the door would not rub as much. Unfortunately, in addition to having a large unsightly black area, the carpet now also looks uneven. Does anyone have any advice as to what I can do? Feel free to respond directly to **. Thank you.

If I could give this company less than 1 star, I would. Purchased a “designer series” door in 2013 to the tune of almost $7,000. This past year, after a couple of brutal, rainy CT Nor’easter water was accumulating in the track and overflowing onto my family room carpet (at least 3 ft into the room ruining the carpet). So I called the “service” number and was told my door was out of warranty and I would need to pay an upfront service charge of $175 +tax to have someone come and look at my door. Well the actual installation process was a nightmare (the screen door still doesn’t close properly after several service calls to/from the local distributor who sold me the door) so I opted to contact an independent contractor who agreed to troubleshoot the problem (FOR FREE!!!).

We paid 15 grand for new windows and doors. Little flying insects can crawl right in around the doors and windows into our house. It is terrible. We put masking tape around the inside, hundreds of gnats get stuck in it, how can they get in a brand new, high-priced Pella door. HELP! They are triple pane, two panes close together on the outside, a gap of about 1 inch, and then the inside pane which can be opened. In that space, between the 2 outer panes and the inside pane, there are gnats. How can that be. These windows are defective and need to be replaced. What a nightmare, we thought we were buying the best, boy, were we suckers.

We purchased an 8' sliding glass patio door from Pella and within a few years began having problems with the door. Difficult sliding and closing the door in the winter months. Several years later the door began to leak. Whenever it rained water would leak from the door to the threshold then on to our floor ruining the carpet and wood trim. Several calls to Pella service provided no explanation or help with the problem. Pella service referred us to sales to purchase a new door. We purchased a new door reluctantly to match the rest of the windows and doors in the house.

All 3 of our 8' Doors have rotted in the Same Spot! When we renovated our home, our builder suggested the Pella Architect Series which were, according to the builder, the "Cadillac of Windows". This was in 2002. In 2017 we started having trouble opening the sliders. We thought it needed lubrication, or the rollers simply needed adjusting. Wrong! We had a handyman out to look at them and he came into the house with a handful of "mush" that was the inside of the doors. The seals on all the doors have failed and allowed water to penetrate the wood on the inside. We called Customer Service and were told that the wood is not warranted for more than 10 years. They would send out a service technician for a $150+ fee, but the "Customer Service" (a true misnomer) representative said that it would just be "lost money" as there is no way that the rot would be covered!

Not even 2 years since my house was built and the glass on my sliding patio door broke. I came home from work one day to find glass all over my living room floor. I called the Pella Customer Service number and was told that someone from the service department will be giving me call within 3-5 days. A week later, and still no phone call. So I called Customer Service AGAIN and was told the same thing. Waited a few days, and of course no phone call. So then I called the Baton Rouge store because that's where the service technicians would be coming from. They forwarded my call to the Alabama store because they are the ones that handle the service requests for the Baton Rouge store. Still no phone call. I keep getting the runaround and nobody seems to want to help!!!!

Windows look good but the operating the openers is very poor. The handles fall off and the plastic covers are very cheap looking. Several windows don’t work at all and it is very frustrating as I would have liked to open windows when weather permits. This was a new install so no idiosyncrasies of existing problems were responsible. I wish I had shopped around.

I ordered a garage door with installation from Lowe’s over Memorial Day weekend. They said I would receive a call within 2 business days, and now it has been 9 business days with no call. I reached out to Lowe’s 3 times since then, and never received a follow up. I finally got the phone number for Pella to contact them myself, and they said their contractor assigned to my door is not lead testing certified, which needed testing due to my house being built before a certain year. So now, because I called, they are working on assigning it to another contractor when they find one. This is ridiculous. Don’t sell a product/service to someone when you are not prepared to fulfill the order. They asked my year my house was built when I went in on Memorial Day and I paid for the lead test in store that same day!

I had to put down a one star rating to proceed with my review, but I really rate Pella windows and doors zero stars, and Pella service and help zero stars. We built our home in 2000 using all Pella Proline custom casement and picture windows, two sliding glass doors and one 8 foot wide French door. Initially we're very excited and happy with the look and operations of all our Pella products, and that continued for 8 years, until we ran into our first of many problems with our doors and windows. It all began in 2008, with water free flowing thru our custom aluminum clad picture windows, as the exterior aluminum cladding failed at the bottoms of 4 separate windows.

15 years ago we built our vacation home using Pella windows and doors. Recently we decided to replace our walkout windows and doors. Mathew ** our retail sales consultant immediately came out and did a great job introducing the new products available and helping us select the replacements. As professional and helpful Mathew was the Pella installers sent to us were fantastic. They were on time and courteous and excellent craftsman. I would recommend Pella and their team of installers without question. Congratulations to Pella retail division for delivering on their promise to be the BEST! Larry **.

I purchased a triple panel Pella door several years ago and bought Pella specifically do to the name. I started having problems from the beginning with the heavy door not staying on the run. After a while, probably a year or two, that problem seemed to level out, but soon after I notice the whole outside panel at the bottom of the door was separating and pulling away even from the large glass window part. It is now over 1/4 to 1/2 inch separated and of course, even though it is a faulty door, the warranty is up and I was told I could buy the sliding door replacement for several hundred more dollars. I would rather buy a whole new door in a different brand than go through this again, I spent close to $2000 on the door and it is falling apart after 10+ years. Sad.

First I will say that I did not purchase my doors directly from Pella. Perhaps if I had I would have been made aware of what I feel are design flaws. The screen is mounted on the inside. Those of us that have pets know that this is not good since a cat or dog can claw at it and tear it then you have the cost of replacement. The glass door is mounted on the outside thus the track is on the outside. We know the outside track can be hard to keep clean and sliding freely. The screen is MUCH lighter weight then the glass door so if the track is dirty you will have to use less strength to open the screen then the heavy door. This can be hard for older citizens.

There are two major shortcomings to the way our Pella sliding patio doors are designed. First, they put the screen doors on the inside of the glass doors. This means if I want to just open the glass doors for some fresh air I have to first move the screen slider to the side. This seems trivial, buy over the past year since our doors were installed, I've found this design to be a major inconvenience. Second, the locking mechanism for the screen doors is designed so that if you slide the screen door closed a bit to firmly the mechanism drop down, thereby engaging itself and locking you out. This has actually happened to me, and I didn't not close it too hard.

The first time we had Pella windows installed I was very happy. A year later we decided to go with them again. My install date was attempted to be postponed (after waiting 2 months for my windows). I refused and they installed my windows. My 8 year old could have done a better job! I sent pictures to the company saying this was unacceptable (and they agreed that it looked horrible) and I have gotten the runaround for 4 full days. "Someone will call you back" "I'm not authorized to do anything". Buy a window from Home Depot and have your child install it for 10% of the price and I guarantee it will look better. Review #1 Pella... you gonna call back yet?

The “Impervia” screens I had installed $900.00/ window, were poorly designed and cheaply manufactured. The company’s solutions are totally unacceptable. Pella states “The screens were built as designed and performing per their specifications “ I sent a letter to Mr. Tim Yaggi, PELLA CEO, asking him to explain that statement (no response). The screens have a quarter inch gap from the bottom of the frame to the windowsill, allowing even large insects to enter. I will try to post my 18 picture (worth more than a thousand words).

We built an addition to our home in 1999, using my step-father’s architectural company who used Pella products almost exclusively. All of our windows were the Architectural Series and yes they have rotting issues as the class action law suit indicated. I still called Pella because of their overall reputation and quality of their product. I replaced three front entry doors in 2016, that have decorative glass and many other feathers. The Pella representative showed me every option and cost factors on his computer was informative and trustworthy. He had me sign a credit application for $11,500 and said that was a standard amount that the credit was processed for to make sure there would be enough funding for our job. We took advantage of the 36 mos 0% financing option. He said the final cost of the job would be billed upon complete and true to his word the amount of $9917.28.

I wanted to write about my experience with Pella due to them being so responsive be to my concerns. I live in a historic building in Boston and Pella Windows was one of the only companies that we could use that could accommodate our regulations. The windows have not been able perfect, sometimes there are drafts, the sash has broken twice on one window and once on another. However, recently I had an issue again with one of my windows and the service representative, Becky **, was extremely responsive, professional, and, was able to get a repairman out to my house within 24 hours of my complaint.

I had my bay window replaced with Pella fiberglass framed windows. They had to replace most of the framework around the windows also. Now years later I find that the window has been leaking for evidently for several years, but it was leaking where it was not noticeable until the floor gave way when stepped on. I contacted Pella and asked them to inspect the window for me. They said sure, for a $135 fee. I find it absurd that they want me to pay to have a window inspected that they installed.

Our association purchased 76 patio doors from Pella through DNR Construction. Half of the doors have defects. The screens fall out or will not stay on track or lock. Wrong screen installed. Not fit track.

After many years of use our Pella sliding screen door operating mechanism finally gave out. So we call Pella and were informed that there would $150 (I think that was the amount, maybe a bit more) service charge that would not be applied to the total cost of repair. WHAT???

Purchased 4 Architectural Pella windows which are great but the unprofessional and inexperienced installers installed the windows without even mounting them to the house but pieces of old wood from existing wood frame that was not even fasten to building. The windows after we were told that they were installed were moving the following day. The damage that was done to the interior and exterior of the house was tremendous. The wood floors were scratched and damaged because of insufficient protection to the floors. Furniture was damaged from them placing their work tools on them not caring what happens. The metal capping on the outside of the windows were never capped which caused water damage in the house from the few rain storms that we had.

I have a Pella front door that would not close securely. Jim ** came to my home and had it closing with ease and locking securely. I had tried local repairmen to no avail. He was friendly, courteous, on time, and went about his work with ease. He answered all of my questions and made sure that I was satisfied before he left. Thank you, Jim **.

Pella was a horrible experience and still is for us! We tried to cancel prior to their install as they did not give us the "deal" they said we would get, and now we have higher energy bills than we did before, along with draftier rooms. Still going through warranty nightmares, should have never gone with Pella!

Pella windows rock.... They did an excellent job. They were neat and cleaned up well. Very polite, I just love them. If I had the money I would have bought all triple panes, they are nice. I only had three put done in my kitchen. That was the coldest room. I just love them.

Our triple pane Pella windows are fine in the room that we have a MAJOR problem. Pella’s sliding doors are very problematic. Our neighbor across our courtyard has the exact same problem and is furious with Pella’s sliding doors allowing moisture in the house where the door opens and closes. It a design flaw and they won’t admit it. It’s really too bad. We’ve used their windows on three homes and they have all been fine but all I can tell you is to not ever think about using Pella sliding doors because you WILL REGRET IT. The service and explanation for the problem is terrible.

We contacted Pella in desperate need of a large kitchen window. They were very prompt, set up a time to have someone come out the following week. About an hour before the meeting, the sales rep, Nick ** from Omaha NE called to confirm we were still on. He arrived promptly at the scheduled time and was delightful. He was very helpful, professional, knew his product and was not pushy in the least. He heard our request, provided us with several options and support us in our decisions even when we changed our minds a couple times. We are not anxiously waiting for them to bring out our new window in a few weeks. Thanks Nick for all your help! Jim and Sue Omaha NE

Between 2006 and 2007 we spent about 60k on Pella windows and door. Now, 12 years later, the wood at bottom of these windows begins to rot. We called Pella and they fixed the first one at a discount price. Now another is rotting and they want 1200 dollars, plus labor, We were NEVER advised the wood would rot after certain years on the windows with crank and we have 14 of them! So now we have to make sure none of the others are rotting, we can not afford their price for fixing something that should NOT be rotting in the first place! Is their wood not treated??? And they swell too.

I hired a private contractor who installs only Pellla and we had a lot of wood rot which was needing work. We installed new Pella windows 9 in all. I had 3 windows which have/had a picture window with separate arches. My install began in October 2018. When the guys went in to put the arches they were completely wrong shape. The sales rep comes in and promises me that he would get the new arches within 2-3 weeks. Was told later that would not happen. Called the manager Ryan ** KS multiple times but all in vain- has a don’t care attitude.

I purchased a custom Pella Patio door in 2000, thought it was the best product on the market, I was wrong. After 13 years the aluminum cladding started to come lose on the outside, inside the wood was getting wet and the wood started to rot or warp. I spoke to Pella what the cost might be to replace both doors and was quoted a price of 2700.00 dollars. This did not include the cost of having the wood stained on the inside to match the oak trim in my home. The cost to replace just the doors plus staining came close to the cost to I paid to purchase them in the first place. I will never purchase another Pella product. Feel you are paying for the Name not the product delivered.

Pure crap - bought a house with the unfortunate pleasure of having Pella already installed in a few places. They condense and get mold on them when windows of another brand in the same room do not. The front door is fading and they blame it on a 3rd party refinisher when their own tech says that the doors came that way from the factory. The door warps and is almost impossible to lock when weather gets warm or cold. The best part is that my sliding doors were installed without the optional draw shades that can be installed in the door panels... So I asked for a quote to get some installed - $1500!!! These people have some serious delusions of grandeur! I HIGHLY recommend staying away from Pella!

We bought our home in 1994. It was 9 years old. On the back side of our house, Pella windows were installed...a large bay window in kitchen and a double window in the guest bedroom facing back of house. The windows have built in blinds. We had lived there maybe 4 years when the blinds no longer worked (crank had broken off and or were stripped). We had small children at the time who liked to look at the lake. So in Pella’s defense, they were overly used. When we replaced all new windows in 2012, we could not replace the Pella windows because the frame was specifically designed for Pella windows. No one other than Pella can touch their windows.

I am an architect and purchased a house with Pella windows and doors. These products should be good and correct when installed, but you can really only tell if they are a good product after many years since clad windows and doors should last decades. The windows and doors at my house were installed in the 90s and have leaked water long enough for the wood behind the cladding to rot in several places. The local Pella distributors sent a tech out to check this and applied silicone sealant where the glass and cladding meet. Sealant in this application is pretty ineffective and will fail since the sealant cannot be thick enough to allow for the necessary movement. Their tech should know this. I have contacted the company and they have no interest in supporting their product. I would not have them again and would not recommend them to a client.

I bought 35 replacement windows from Pella thinking they were a good choice. Boy that couldn't be further from the truth. The reason I went with replacement windows was they went into a 120 year old Victorian with a grand amount of mouldings on the outside. Did not want to change the look of the house and tried to keep it as original as possible. The windows themselves were 74 inches high and between 30 and 32 inches wide double hung with screens.

We purchased a new entry door and sliders 2 years ago. Last year we started having issues with our entry way door not closing properly. We thought that is was the threshold that was swelling. The manager, Brian, came out a few times to replace the sweep and threshold. When this continued to occur he ordered a replacement door. And although our warranty had expired by the time they were able to come back out all was taken care of at no additional charge. Very courteous and professional managers, Brian and Dan.

My experience with Pella was nothing at all like any of the other reviews on this site. I had to replace my front door. I was referred by a friend, and was contacted by Chris **. Chris was honest and friendly in helping me choose the door that best fit my home and my price range. If you're in the Hampton Roads area I highly recommend you do business with Pella.

I recently purchased my home, which came with all Pella windows and doors including a Pella storm door on my front entryway. I do not regularly use this door, so it stays shut and locked at all times. The home recently went under full inspection for our insurance company which included windows and doors. Last night 02/12/19 our area was hit with a thunderstorm that brought high winds (gusts of 20-30mph). Nothing uncommon for our area. I woke up this am to find that the door had been damaged, the frame bent and the full front glass shattered. I contacted Pella customer support, I was told to have my original door paperwork, as well as registration number and before and after photos if I had them.

Just last week (Tuesday, February 5, 2019), we had a Pella front door, sidelights and transom installed. The door doesn't fit well inside the sidelights. There are drafts around. The sidelights do not seal at the bottom. You can see outside under the sidelights. The purchase was made through Lowe's. The installation is not the issue. The door and sidelights came as a single unit. The installer let Lowe's know about the issues. Lowe's contacted Pella. Pella called me yesterday (6 days after installation - 2/11/2019). "Cassandra" said that she doubts anything can be done about the issues, but they scheduled someone to come out on Tuesday, 2/19/2019. She was implying that it is our problem now, because a low-profile sill was installed and they don't recommend that.

They are in our basement. None (NOT 1) will lock; we have to put a piece of pipe in the windows to keep someone from opening them. They let all the cold in also. I wish we had just used Champion again.

I recently purchased a Pella storm door. I purchased because I thought the Pella name meant quality. It turned out that the instructions were terrible. I spent a very long time reading instructions and making sure I got things correct. I ended up putting the door in backwards. There is now a hole on the wrong side of the door. Now I find out that other doors predetermine right or left and you do not have to drill your own hole. I wish that I would have read about that before purchasing this problem.

We are building a new house and are considering Pella windows. We have them in our current house and have been pleased with them except for the skylights. One of the skylights is leaking and needs the seal replaced. Seal replacement was required about 10 years ago and stopped the leak. Recent information from Pella indicates that they no longer offer support for their skylights. I made a commitment to Pella by having a hole in my roof with their product in it. I expect a similar commitment from the company to me. I will have to replace the seal myself. I will not be using Pella's product in my new home.

The cost to replacement a French door handle/lock - not the door just the handle! Was over 400.00 self installed! It’s not a door we can switch out because it’s a 3 door unit from 1994. The Pella company wanted to charge 400 $ for the handle! Do not purchase items because the replacement for a minor part can cost too much money! I’m very disappointed in Pella???

Had Pella double storm doors installed in 2012. California has been in a drought for several years so it wasn't until several years later that we got some rain. One morning I noticed my ceiling dripping water. At the time I couldn't tell where it was coming from so after the rain I had the ceiling repaired. The next rain I noticed a wet area adjacent the Pella installed storm doors and thought the rainwater was coming in through the seal under the door. I called Pella and they sent a technician who said the door wasn't installed square or the house had shifted causing the door to go out of square and they would contact me about what to do.

Signed contract on Sept 25, 2018 and gave a deposit of 1340.00 for a door and sidelight. Delivery was on Nov 8th but I refused to let them install. Quality of sidelight was very disappointing-glass too small and came in cheap looking. Hard to communicate with installer because his English was very poor. Our salesman is playing hard to get. We just want our money back!

We are the second owners of a home built in 2003 and we took possession in 8/2009. The first thing we did was check warranties on all items for building the home. We have case windows throughout the house plus a 6' sliding glass door from Pella. We proceeded to test each window and then the sliding door. 10 out of 12 case windows failed and had to be replaced. The sliding door was fine (maybe!).

Cost? $13,000!

I bought a Pella front-entry door from Overhead Doors in Lethbridge 2 years ago. It cost me approximately $7,000.00. Now the handle on the inside of the door has come loose. I called Overhead Doors and they told me there was no more warranty and they would charge me to come look at it. What kind of hardware do they use? Dollar store? Also, same year, purchased a sliding patio door at $9,300.00. Last year I found the screen would not stay open. I called them about it and they sent some guy in a ponytail over who told me it was because my house was crooked and not their problem. Have they never heard of a wedge? Would definitely NOT refer Pella to anybody ever.

We replaced our french door leading out to the deck a few years ago. We went with Pella doors thinking they would be a better quality. We were completely wrong and only a few years later, water comes in during heavy downpours. I called Pella customer service and it will take several months for someone to come for a look. Looks like $9,000.00 for the doors is down the drain. I would never recommend Pella to anyone and would never consider them again. Hope this review can prevent another person from making the same mistake I made.

We have had our Pella Windows and doors for 11 years. What a disappointment! We THOUGHT we were spending extra funds on the 'better quality name brand' windows for our new house built in 1997. Wow, were we wrong! Every year I get frustrated more and more as I sit with drafty windows. Here we go, starting another cool weather season and I am literally watching the draft blow a piece of paper off the window sill. We both grew up in an old drafty houses and were intent to not have that problem. We absolutely made the wrong choice with Pella. From the beginning, we had door problems. Our back door let rain in and it puddled on our brand new wood floor several times before we changed. The front door came with slanted side lights. They fixed the problem but I do not know how a reputable company could let a product leave with something that obvious and not be found in a quality check.

Nov 15, 2018. Marrero, LA. 70072. This letter is to inform the General Public and Pella Window how incompetent Pella Window and their contractor K.C. Company is, and how badly they have mistreated me. I contacted Pella Window through their website. They sent me their contractor, K.C. Company. I agreed upon a price for 10 windows in January 2018. They came out and installed 2 different style of windows in one room! I bought 10 windows. 5 were made a certain way, and 5 were slightly different. Part of my problem is that I allowed their installer to damage my old windows as he removed them from my home. This was a BAD MISTAKE! Once I discovered that my windows did not match, I had no alternative but to leave the mismatched windows in my wall and Pella will reorder the right windows….

If you're considering windows/doors please do yourself a favor and look elsewhere - I'm wishing I had. I've been paying for Pella Impervia double hung windows and doors to the tune of ~$40k, which were either: 1) installed incorrectly, resulting in damage to my walls, ceilings, hardwood floors, 2) partially installed - as in physically sitting only halfway through the hole in my walls, 3) have yet to be delivered. Ordered in June '18 - partially 'installed' August '18.

Bought 8 Pella double hung wood clad windows and one sliding door unit. The door was the first to fail. Moisture in between the panels caused the frame to rot. The cladding totally fell off one unit. The others, the sashes are totally rotted and need to be replaced. I have moss growing in between the panes of glass in a so-called sealed unit. Bottom line JUNK, so if you happy with them and they are 1-5 years old... just wait. They cannot stand the test of time. I have Anderson in the addition, yep thirty years old and no issue at all...

We purchased 5 PELLA Architect Casement Windows ($2900) as a "family room window set" 120x60" in 2013 from PELLA Showroom. After 2 yrs, one window of the 5 developed a broken seal (condensation issue); it was within warranty for parts and labor. Now 3 yrs later, all 4 other PELLA Windows began leaking, with water actually pushing through glass panes, past wood framing, into house and ruining sill stops. Clearly all 5 of these PELLA Windows were a defective product to begin with. All parts are covered under 10 yr warranty, but I was quoted $1239.75 from Buffalo, NY PELLA repair shop on Walden Ave. for the labor. When local PELLA tech evaluated my case in person, I was told new PELLA showroom owner requires full payment BEFORE he would even place the order for the replacement windows.

I had a $2600 window put in back in June. Right away I noticed it didn't lock correctly (SAFETY ISSUE!) I thought maybe it needed to "settle in place"-but no. I contacted them. Took a week or 2 to get someone out to fix it, only to be told in AUGUST that I need a new sash. It's now NOVEMBER and it still is not fixed. I'm in Minnesota... It's getting cold here. Those ** think its ok to have a huge gaping hole from an open window when they eventually get around to replace it in winter here. All I get is a runaround and lies from one customer service or manager jerk to another. They have my money, I still don't have a working window.

Bought a combination window patio door unit for around 9 grand. Everything was installed poorly, the screen doors bind like a 15-yr old door and the service guy said to just spray WD-40. It's brand new! It needs adjustment but they got their money and they're out.

I bought solid wood entry doors from Pella, a nightmare is the best way to describe it. I am disabled and they have really taken advantage of me. The doors came in twice and were rejected by the installer not me, they finally came and installed them and there are numerous defects including a screw through to the front of the door. On install I was told no worry Pella will replace the door slab, well after months of waiting Pella is refusing to replace the door. The repair guy came out to put some putty on it and try to blend it in. Bottom line Pella made a bad door and are refusing to stand behind it.

We built a new home and chose Pella windows and doors. The quality of windows has declined over the years. This is our 2nd time purchasing Pella. We ordered a double/french door with glass and rod iron. After our front was installed we noticed dirt between in the pane in our left french door. It took Pella about 2 weeks to schedule us a 6-week visit. They came out and agreed that the glass needed to be replaced. It took another 6 weeks to replace the glass. When they did they replaced the glass with a rain texture, our other glass is a wave texture. So now our french glass door has mismatched glass. They said it would take another 6 to 8 weeks to get the wave glass.

You are treated first class by Pella when it comes to ordering doors & windows but beware, when you hand over your money and your items arrive you will be greatly disappointed!!! No one will return your calls and nobody will help you. That's the trouble we've been dealing with. Thanks Pella for not standing up to your words!

In 2016 I replaced all my windows (24) with the architect series. We are extremely happy. The product is as advertised, keeps the house warmer, quieter and reduces sun glare. These were not cheap but were well worth the price. This series is wood. We did not use Pella for the install but Lowe's which carries the product. They were not familiar with the installation but eventually got it correct. We had a couple of minor problems, lock, screen but I called Pella Corp headquarters and they resolve all my concerns with no problem. Two years now and the windows are great.

I have a 4 panel (12') and 2 panel (6') Pella patio sliding door units on the back of my house. I took pictures of the worst case but all of the other panels are well on their way to looking the same. Water seeps behind the aluminum cladding and rots the wood door. By the time I noticed this problem the doors had already begun rotting. I taped the seam only to delay this costly replacement as long as I could. Pella takes no responsibility for this design flaw. They blame the customer for not periodically applying sealant around the glass where it meets the metal trim. I find this odd given the panels came from the factory with no sealant applied and there were no instructions to do this in any of their product literature.

Had Pella Designer Series windows installed in my home in 2006. Since day one, I have had one window with a faulty mechanism to raise and lower the between glass blinds. It has never worked. In the beginning it was under warranty and replaced. Now I must pay and the problem still is not fixed. It's never been fixed. Because so many of their stores are going our odds business, it's very hard to find a local showroom or repair center. It takes forever to get someone to come out to fixed the problem. I'm very disappointed in this company and their service. I can see why they have a one star rating. I don't recommend using Pella... ever.

We had Pella Windows to come out and install two big picture windows and put in a new door w/ doggie door. They did and AWESOME job!!! Now, we built this house in 2016 so the custom huge screens and the storm door were still new. The installer lied and said the screens were cemented, which they were not, so lie #1, they were screwed in because my husband put screws in the screens to keep them from blowing out. You don't cement in screens anybody would know that. The screen door was removed and replaced with their new door. Well, we get home and we started looking around for our screens and storm door, NOTHING! We made a call to the installer, he indicated my screens and storm door were in the back of his truck, at this point we said NO! We want our screens and door, his response he would bring them back.

When I first met the sales rep from Pella, she was very pleasant and took the time to explain product choices (at least that's what I thought). Total price for the door was $4400. A few weeks prior to installation the sales manager contacted me to ask for more money since they had 'mismeasured' the door. I refused to pay any additional money as this was not listed in the contract. On 8/14/18, the company installed a door with the sidelight on the wrong side, the door had nail dents and the window scratched. The frame was multi-colored: white, dark and light wood pieces.

I replaced a sliding patio door. The measurements by Pella were wrong. The stationary piece was too small. The screen door was bent and defective. The rollers were broken, leaving the sliding door unusable. In all, the experience was horrible. Pick another company! My previous experience with Marvin was great. I recommend Marvin! Skip Pella. Product is junk!!!

April 2018 I had all my windows change as I was promise by Pella Windows the windows are very quiet windows. Heat stay in the winter... Home stay cool in the summer. BAD CHOICE. WINDOWS ARE VERY VERY NOISY. When contacted PELLA WINDOWS reply was, "Nothing we can do." What kind of business do something like that.

We paid $5,722.39 for Pella 12', 3 panel slide glass door with retractable screen, PLUS $1,430.00 for Pella's recommended installer to remove the old Pella slide glass door and install the new one. The old Pella slide door was leaking and ruined the carpet in the bedroom. Well, the new Pella slide door also leaks when there's a heavy rain. The retractable screen has never retracted properly and has fell off from the glue that taped it to the door frame.

I purchased a Pella 750 series sliding patio door from Lowe’s (Michigan) and was unaware the screen was separated from the frame until it had been installed and the installers had left. I called Pella to report this defect and was told I needed to contact Lowe’s because they (Pella) were not responsible for that type of repair. I contacted Lowe’s and was told they were not responsible for repairing the screen. So... I’m stuck with a torn screen on a new door and Lowe’s nor Pella wants to repair it. PAY ATTENTION TO ALL THE 1 STAR REVIEWS!!! CHECK ALL YOUR MERCHANDISE BEFORE IT’S INSTALLED.

I live in Maine and purchased two eight foot Pella sliders through Hammond Lumber. One of the sliders came in damaged on the inside bottom panel with a significant dent in the finished wood. Pella was going to replace the entire unit, now they want to just send one panel to replace the damaged one. They sent the wrong hardware for the doors and now want to up-charge me $500 more for the correct hardware and won't credit the hardware they sent. This was the Pella store in S. Maine. So only one door is installed so far... two months later still waiting for a repair. RUN everyone... these people at the S. Maine store are deceitful and don't want to take care of their own product when it arrives defective.

I purchased 15 windows, 2 french doors, a double front door (with screens/blinds) 16 years ago. When I called to tell them about blind strings broken, handles not working, windows not opening/closing and roll screens not working, I was told to inventory all parts needed, then order them and someone would come and install. But if you ordered wrong, you will have to keep them. I now have the sash falling off outside and noticed the wood is all rotten. I called service, no longer under warranty (OF COURSE). Waiting for service to call me back to get a service person out to the house to see how many windows are actually damaged. WILL NOT PURCHASE REPLACEMENT WINDOWS FROM PELLA!!! EVER!!!

I installed these windows in 1990. I need a new crank out, but $161 plus tax is a ridiculous price. Overall I think it is cheaper replace the window. I tried to order just the handle only and it was a ridiculous price ($40).

The screen door is on the INSIDE of the door leaving the following problems: A very sloppy look with the screen on the inside. The door looks better from the outside than from the inside. There's no way to close the glass door without opening the screen. Any bugs on the screen come inside when you close the glass door. They all remain on the screen, which is now inside. If animals, ie. racoons, stray dogs etc. come to your door, you can't close the glass door without again opening the screen door, which is very dangerous. You only have the screen for protection and a barrier. All in all, a very bad design. Not to mention that we weren't told that the screen would be on the inside.

What a nice PELLA Thermastar White Sliding Double Paned Vinyl 36.5" x 36.5" Window for my kitchen... for only $131.00 at Lowe's! (in Tucson). Too bad that the weed-whacker whacked an outside pane. That is one pane of glass, folks. No one will work on Pella windows in Tucson, you must call Pella. Pella folks were very nice on phone. Sent me a quote. THE ONE PANE OF GLASS COST $147.00, LABOR IS $160.00. If we wanted to put the pane in ourselves, to save labor... DELIVERY IS $150.00. So, I could actually buy (almost) TWO NEW WINDOWS for the cost of replacing ONE PANE OF GLASS. I will NEVER EVER PURCHASE OR RECOMMEND THIS COMPANY AGAIN.

My windows are less than 11 months old and a bird flew into it and shattered it. I was told by 3 different service reps telling me I was under a warranty and today I followed up and was told my window is not covered for a bird flying into it and cracking. Are the windows that thin and crappy that a bird can break? Service department lady and I got into a heated argument and she told me I was a liar that I was not told it was covered and I have emails saying it is. SHE WAS AWFUL AND RUDE. I will do my best to social media my ordeal and bad service.

I bought windows and a door from Pella direct. I thought going direct to the manufacturer would get me the best possible price. Turns out I can purchase the exact same Pella product half price through Lowe's. I am not all that impressed with my product and the customer service and follow up in the Phoenix location leave a lot to be desired.

Do yourself a favor and if you're thinking of doing business with this company, which is actually KC Company, RUN!!! Do not do business with Pella/KC Company if you want to keep your sanity (When we complained to Pella, they said they were not liable for the job that we have to deal with KC Company. Funny, because we had no idea. We called Pella and asked for an estimate, and they sent us KC Company who represented themselves as Pella). Anyway, very unsatisfied with this company's service, as they are totally incompetent in being able to complete the job.

Several years ago I spent over $13,000 for a bay window and sliding doors, both designer series. The installation and quality of these was over the top. Unfortunately, their customer service is the absolute worst I have ever experienced. It is almost non-existent. Recently I tried to get in touch with the local office to replace one of the blinds which had broken in the bay window. They never answer their phone and do not return messages. In the meantime, I tried to open the hinged glass panel to fix the blinds myself, when it would not open. I popped it with a screwdriver to open it. But the next time, it would not open no matter what I did.

Pella Windows (Denver) - Product: generally good, with a few reservations about the sliding door we bought (a little cheesy). Installation: incompetent beyond belief. A comedy of errors throughout. Parts were missing, measurements wrong, different crews showed up with or without a supervisor, and the salesman was clearly incompetent. Pieces of my (very expensive) windows are still missing, and have been many times promised -- I'm sure I'll never get them. This company has the reputation of one of the best...and yet most reviews are like mine: installation and service a disaster. How do they stay in business? Renewal by Andersen has got to be better (they could hardly be worse!).

All window latches are coming loose and not closing. This is the second time in the 8 months I’ve had them. Driving rain here in NY, rain pouring in from one window due to poor quality/alignment. All vinyl purchased from Lowe's Danbury Ct. Junk, I purchased 9 double sliding windows.

I wish I'd found this website before I bought my Pella triple sliding patio door 3 years ago from Lowe's. I want to say that my experience has been horrible to say the least; service from Pella is terrible and from Lowe's, nonexistent. Six months from purchase before delivery was completed, door was sent to Maui, Hawaii, without the center panel and had to be reordered. Since then the internal blinds have been replaced twice (would not work properly) and now the sliding screen is jammed and won't retract. I only live in Maui half the year, so it's not overuse. Pella only services Maui from Honolulu ONCE A MONTH and it is a long wait for service. Need I say more? All this grief cost me $6000! Unbelievable.

I bought a bunch of windows and sliding patio doors from Pella Windows and Doors of Hicksville. I have been waiting for months for corrections to my orders. I also had other issues with the orders which they corrected, but still waiting on corrections for the screens in the correct color and materials. Unreturned phone calls and broken promises over and over. They are truly bad.

Choosing Pella windows was the worst decision of my life. They are almost 2 months behind on shipping my windows for my new home. They have shipped windows to my house 3 separate times in small quantities which does absolutely nothing for me since the framer will not make a special trip to install 4 windows at a time. This has delayed my build 40 days. My build is at a standstill as they cannot insulate without windows installed. They offer no explanation. My builder has called and complained several times to request some kind of compensation for this delay from their original promised delivery date. My builder says he will never order Pella again. Shame on you Pella.

Ours windows are awful. We have moisture in one. Have a hard time locking them the top sash slides down. The safety locks are incredibly hard to use. And lastly we have a crane out window the slides off the track.

I had these windows installed in May 2017 to conserve energy as well as lessen outside noises. I was not impressed with the way they muted the sound. After having these windows 10 months, one had cracked. I called the business that sold them to us and they said two weeks and it should be installed. Two weeks went by and Pella had no record of the order. Ordered again. Still no window 3 weeks later. Ordered yet again in April and was told it would be installed the end of May. End of May and a person arrives to investigate the problem. Window ordered still again and was told it would be installed within a month. The end of June receive a call the window is in but glass is broken. I just received a call from Pella. Glass broke still again and they hope to have it installed the end of July... hmmmm what will be wrong with the install on July 31st. Imagine that 4 months to replace a glass window. I would recommend Window World over Pella any day!

Since Pella of Madison has managed to take down all of their public comments, I am going to post here. Pella of Madison came to our home and blamed the problems we are having on our Aprilaire system even though our humidity level is set at 35%. The worker that came out said he was going to check with his supervisor and get back with us. That was over 2 months ago. The windows are letting in cold air through the tops and bottoms and creating mold in 15 of the 19 windows we purchased. We have contacted them 4 times with these issues. I guess our next step will be to file complaints with the BBB and the state of Wisconsin. We paid too much money to be having these issues.

One of my Pella windows recently started fogging due to a leak between the glass. I contacted Pella to resolve the issue and to get a replacement under warranty. I sent them all the information they required and within a few days I received a call from a window and door company. That window and door company told me that I had to pay a "service fee" of $125 for them to come out and inspect the defective window. How is this legal? I'll neither buy nor recommend a Pella window again.

I have a Pella sliding door. It had been installed for 6 years. In the middle of the night, it imploded. Mind you, there is nothing but a ravine and woods behind my house, only 1 near neighbor, and no easy access to my back yard. I talked to other people in the window manufacturing business and was told that on very rare occasions, the dual pane window can, in fact, implode. Pella (lack of) customer service says a phantom appeared in the middle of the night and threw something at my glass, causing it to break. Therefore, it is not covered in warranty. Add the fact that the individual I talked to was rude, and would interrupt with condescending comments made the whole experience horrible! Keep away from them! They will come up with any excuse to avoid living up to their warranty.

We bought 21 large Pella windows from Lowe's home center in March of 2000, they were custom fitted for our home. After the windows were installed in a new constructed home, we noticed a problem with the wood used to make the windows. The outside metal cladding used to wrap the casement had fallen off and the wood had rotted and fell to the bottom of the window. I contacted Pella on this matter and was told the windows were only warranted on the glass and if the glass was intact the wood was not covered. I replaced the patio doors and 5 windows with another brand of windows and had the wall repaired where the windows leaked inside. I also have a Egress window that has been replaced because of rotting wood, it was a Pella window and I replaced it with a Pella window and the wood is rotting to this day.

We purchased our townhouse in 2003. Pella windows are in our townhouse -- the worst ever!!! No customer service no help. They want to charge $150.00 to look at 10 windows, we have 20 $300.00. To look at their horrible windows to tell us we need new ones -- Pella should be begging us to let them come to our house & apologizing to us for putting in an inferior windows at no charge to us. I don't know how they sleep at night. Everyone from the bottom up is no help. Especially corporate (they lock them in a closet to repeat the same answers). My husband is a veteran and they treated us horribly. Don't ever buy these windows! They don't even deserve one star.

I now see why Pella windows are so expensive. Obviously they have NO Quality Control so are constantly have to send out repairmen to replace and repair product. I have had to have service out 3 times and they are not done yet. I have had my Pella windows and patio door for 2 years. I had to have 4 windows replaced because the screws that were put in the bottom of the window were too long and broke the seal so moisture was forming between the panes. A couple windows would not lock (hardware was not installed correctly or bad hardware). One window had bad weather stripping... All the handles needed to be adjusted.

We made an appointment over a month ago with Pella to replace a broken door handle. We were told they have to order the part and it would take at least a month. The repair guy arrived today (month+ later); however he did not check the part before he came to repair the door and found he was given the wrong part. Now we will have to wait yet another month as they have to re-order the correct part. I think the part should be shipped to them overnight and this issue should be resolved within a week. Our home is listed so it is important to have this door fixed asap.

My custom built home had a Pella Window contract that was 6 figures. Almost all of them failed (rotted) after 7 years and now, even those replacements have failed. I've begun replacing them all. Their customer service is almost non-existent and they have no sense of urgency in getting back to you. The horror is that frequently the damaged windows are behind the walls and when you finally notice it, the walls need repair as well. Why anyone would even consider Pella is now beyond me. What a costly mistake.

Blinds between the door failed within 5 years, pellets started dropping between the glass just like pictures the other reviewers posted. The wood underneath is rotting. They are going to need to fix this.

We have Pella windows that were installed in a custom built home that is less than two years old. During a recent heavy rain, the window in our great room began leaking significantly. I called Pella the next day, the first customer service agent hung up on me when I expressed my dismay over having a service call scheduled for a month from my call. I had to call back in and got another agent who instructed me to e-mail customer service with my issue and she would look for a more recent appointment. I e-mailed customer service and received an auto response indicating a return e-mail within 3 days. It has been 5 days with no further response and no callback. Meanwhile I keep an eye on the weather forecast hoping we will not get another rainstorm resulting in a significant amount of water in our great room.

I just built a new house with 27 windows. 26 were Pella windows. I purchased these because of Pella’s reputation of being a quality window and the performance rating for these windows had a U factor of 0.30 or better. I felt cold drafts coming from all 26 windows, so I used an IR thermal scanner to see where drafts were coming from. They were leaking around the glass and the window frames and frames to the jams.

Ordered windows and installation from Pella. Some measurements were wrong. Final installation was delayed for four months, neighbors garage access were blocked for days. Work was done poorly (not according to agreement). Two months after final installation two windows are leaking, damaging ceiling and walls. Called for repair, two weeks later appointment given (installation problems were acknowledged by tech) then complete silence from Pella Service. Five weeks later no attempt to address the issues were made, customer service unable to help, non-responsive. Stuck with leaking windows and water damage. Need to move forward hiring help to prevent massive structural and property damage. My recommendation; don't deal with Pella, they project a reliable company image. Nothing backs the customer, no one to turn to.

My wife & I don't have much bad to say about the front door that Pella installed. Then again for the money it costs we better not. The issue is we had a storm door that was not even 2 yrs. old and costs us $1900.00. Pella had two people measure the existing storm door, including the project manager/Pella Specialist. Both of them knew we wanted to keep this storm door. It was even written up on the work order to replace the existing storm door. The installers came, replace my encasement and front door, however this is where everything goes south. He tells me when he tried to install the storm door that it's about 1/4" too wide! Old carpenters rule of thumb, measure 2 times, cut once? NOT!!!

I had to have the locks changed on my Pella Patio Doors. There is apparently an adjustment to the lock mechanism that controls height and it is now sitting too low. However, there is no longer a sales and service office in our area and the office 1-1/2 hours away referred the call to an office 3 hours away and that took nearly two weeks, though their voicemail says 48 hours. So I was told it would cost almost $300 for someone to come here and fix it. They were supposed to call me "right back" and here we are over a week later.

Bought windows from Pella. Windows were incorrectly installed, metal capping is too high and the caulking is allowing water to come inside and ruin the wall. I was informed that I had a ten year warranty. Upon review, I was informed there is nothing they can do since I am outside of my two year warranty. This is the worse service ever. I would never use or recommend this company to anyone.

Bought my front door unit from Pella. The door has popped out on both inside and outside and rotten wood is falling out from behind the laminate/fake wood exterior panel. I received a discount on the unit when I purchased it, because it was sized wrong and didn't fit the home it was intended for. They will not honor the 10 year warranty because I received it at a discounted rate. Are you kidding me?? Brand new unit not guaranteed because I bought it at a reduced rate. Their people sized it wrong for someone else and would have had to trash it. If I would have known it was not covered under the warranty I can assure you I would have never bought it. Never ever use Pella Windows and Doors!

14 of my Pella Proline windows rotted. All had to be replaced. Cost $22000. 5 Proline Casement Windows did not rot. Pella just announced settling class action but only on casement windows. Smart Pella lawyers put maneuvered Clifford law who did receive $9,000,000 for not representing us! Don't buy Pella.

Had 2 large sliding Pella Impervia Series 2 yrs/3 months ago installed in my family room. I just saw that there is mold growing in the lower glazing bead on the fixed window. I am 71 yr old woman who lost husband 3 years ago, Pella said my labor warranty expired and this glazing bed defect is not covered anyway! They told me to go outside and pop the glazing bead off and clean it and pop it back on! Option pay 150.00 for a tech to come out and clean it. Quality terrible on brand new windows... and could happen with other window! Sorry I chose this company.

We installed Pella windows with the blinds and shades in the glass. They immediately showed that they were worth the investment. Very weathertight and kept my children's rooms dark with the room darkening shades while they were sleeping in the morning. I had Pella install the windows and have had no problems at all. Very impressed.

We originally called Pella and they sent a commission based representative out who was great, knowledgeable and easy to work with. We ended up buying 2 doors. One for about $11k and the other for about $3.5k. One of the doors was apparently going to need to have the jam reframed and I was told I could pay the installation contractor cash, which would be cheaper than through Pella. They were going to have to demo the existing, reframe and move electrical. I agreed to pay the $400 cash for such work.

We put Pella replacement windows in our home about 10 years ago and have had a lot of trouble with moisture collecting on inside and mold. Whenever we have asked about it, we are always given an excuse about humidity. Yet our old windows never did this. You can feel the cold coming through. Mold grows from condensation. These were a grade above the standard windows and have the blinds inside the windows which also is a problem...because when the string holding blinds together breaks, we have found out that can’t be fixed either. I don’t understand why they don’t stand behind their product! Such a shame. We used to think it was one of the best but not true. Will probably be replacing them again with something else.

Ice around all windows cold air coming in. I have tried everything. No humidifiers going even though it's below zero. We have contacted pella 3 times to no avail for the 10 years we have lived here since we bought this new $800,000 house. Never ever use Pella. Very bad company, and to think they are Iowan company.

I received a house full of defective windows and Pella replace 7 of them due to mold attaching to the glazing putty. Now the rest of the original windows are having the same problem but Pella will not stand behind their product. Do yourself a favor and buy Marvin or Anderson windows. Don’t trust this company.

I have been through one year of trying to work with Pella now. They keep you on the hook as long as they can, working hard to accommodate you. Then you get passed from salesperson to salesperson due to high turnover and volatility within the company. The prices change constantly and at the end you have no idea how you got there. I've dealt with three associates and one manager and each one tells me how the "past employee" did something wrong and now I have to pay for it. Talk about a "scapegoat" scheme.

Water leaks, wind leaks and this product failure ruined all the finish and wood moldings and saddle. Took over 1 yr for a response to the original complaint. Came back and put silicone caulking on the glazed panel to stop that. Then replaced the operating panel. Took three times to get one that fit. Now it's cold and windy and I'm watching my winter drapes being blown in the wind entering through the door seals. Four days now trying to contact Pella, and no response. Spent a lot of extra money for architectural triple pane so I would save on heating bills. Now I have at least 800 cfm leaking in from door like having the AC on. COSTING ME A FORTUNE TO HEAT because of my window and door choice. Had other issues with other items in the window and door pkg received. Some were resolved by Pella. Problems that didn't they ignored.

Before you purchase a Pella Product, Please Read. Both Pella Full View Storm Doors, during the Winter Season, stay dripping wet on inside all day & all night. I squeegee at least a cup+ of water from each daily. Basically I told more air needs to circulate around doors-to open a window for more air flow! Also gold tone French door handles are tarnished-or losing the gold tone & look like an old dirty iron pipe. I am to receive a new handle-could not find mfg. # on older front door, so it will continue to look ugly. I will never again purchase any product from Pella.

I purchased a 9x7, 2 layers insulated garage door. The hinges have failed. Instantly. One snapped in half. As I research Pella is using under grade hinges. I assume to save Pella $$. No matter if doors fails or screws over consumer. I was able to get 3 middle hinges so far. They're universal. And stronger. Now the 6 side hinges able to hold roller. And right fit and size. Sick. You buy a garage door and last thing you want is to have to replace their parts.