Pella Reviews

Purchased a Pella storm door from Lowe's and paid for them to install door. Only had door for about two months and on Monday Oct. 17th, 2016, I was attempting to walk out the door to leave for work and the whole glass exploded and collapsed on me. It was the scariest thing that I had ever experienced in my life. I am not sure who to blame - Lowe's, the installer or Pella. This is so annoying. I will never purchase anything from Lowe's, or Pella in my life. I just keep thinking what if it would have been my ten year old son walking out the door for school instead of me heading out for work. Today is 10-24 and have not heard from anyone yet since the first few contacts. OMG. This is cra... SMH.. "shaking my head".

I have Pella windows and front door installed on my house which I bought 8 years ago. Recently a seal on one of the windows broke so I called Pella customer service to order a replacement. Not knowing what the seal was I spoke to the customer service and explained the issue and mentioned that it is the upper seal and I think it is the weather strip. The customer service did not explain that there are two different seals (weather and rain) and sent me a one page PDF copy asking me to confirm the order of a weather seal. The information on the document was not clear and I thought that the customer service being the expert in the windows understood what seal I wanted to order.

It looks like Pella has a serious quality and customer service issue; and it's true. Don't know yet about quality - yet... I need their windows first! But certainly customer service. Ordered 3 windows mid-summer. Was told they would come and would be installed August 22. One was, thankfully the larger one in front of the house. The remaining two could not be installed in the basement due to the fact that the person who had come specifically to take measurements had not taken accurate measurements. Was told pretty rudely that I would be told when replacement windows would come with no apologies, no effort to put the order at top of queue or anything.

We built in 2002 and used Pella ProLine. Nine (9) of the 23 windows in our home have evidence of sash rot or have completely failed where the hardware has been "stripped" out of the wood and can no longer be opened. Two of the four exterior doors are also rotten. I have recently tried working with Jon ** at Pella by completing their form and forwarding pictures of the damage. He suggested sending a "technician" out to our home to inspect the damage (a $99 service/inspection fee) and assess the repair costs. He claims the damage is outside Pella's 10 year parts warranty so any replacement parts will not be covered.

Would give this product and company a zero rating if it were possible. Our contractor used Pella windows when building our house. Within 4 years the windows started to slowly rot. Pella did come out and did provide some windows... our cost to paint and install. Within the next several years we were sustaining failure on most of the 45 windows. Again Pella came out and tried to avoid replacing many of the windows. My husband (an engineer) pointed out that there was clearly a systemic manufacturing defect with our Pella windows and that they should replace all the windows as they would all most likely rot within the next several years.

I recently attempted to go through Pella's automated phone system to get a replacement lock for my storm door. The website is NOT user-friendly, but I did talk to a customer service representative this morning. A lock is being sent to me at no cost. Whereas I still feel that they can be difficult to speak directly to and their website is in dire need of updating, my experience with the CSR was wonderful and all issues were resolved.

We just had the glass in a sliding glass door in the middle of the night explode and crumble into a million pieces on the inside of the door. All of our windows which are Pella have had problems. We have also had rude and unprofessional Pella people to deal with. Not worth the money. Just not a good product of well run company.

DO NOT BUY PELLA! We have replaced all our windows and two sliding patio units in our current home. We did all the replacements on our own with the help of a contractor until these last two. A very large living room window was replaced but not without problems. The subcontractors who Pella contracted to do the window did not protect any of our floors, furniture, etc. In fact they didn't have enough ladders and materials to do the work and we had to supply that too. The walls were scuffed and our new carpet had drywall dust and dirt tracked onto it. I had a mess to clean up when they left, very unacceptable.

I have had Pella windows and doors in three different locations. I have had the same issues with all three locations. A terrible customer service experience and they do not back their products. Each time I've had an issue I get the same response, "we don't make the parts or replacements for that anymore". In my opinion, if you have a good product it should be 'backed' for more than 4 years. No further explanation, or help, has been given. I haven't even had someone try to sell me replacements. That says to me that the Pella employees aren't even happy with Pella. I hated even giving them one star!

My door was beautiful when I purchased it. It has three flowers down the front. I don't know if they are made of glass or plastic. Little by little they started to fall off and landed right in front of the door where you come in. We were afraid one of the kids would step on it and cut their feet. My husband is now chipping the rest of it off so we don't have any accidents. This is not the door I wanted (plain). We are very disappointed in the quality of the way it was made. This should not be happening. This is a Pella door and we paid more for it, because we believed in Pella. It was purchased in Lowe's, Project # **, Glass Design / Expression Series Glass, Model Pellas Select 6000 Black Scroll Lever ESH 8, Part # 90567 91296 90999. I gave you all the info I have, hoping you can help me in some way. Also not long after I got this the handle turned color. My husband just cut his finger on the pieces. This stuff is just flying all over.

I purchased a home in 2005. The previous owners had purchased all new pella wood frame windows directly from the company. Within 3 years they were leaking and finish was flaking off now. They are in such now. They are so bad every window in the house needs replaced.

We have a triple window, two windows (casement) opening. They were installed - bought from Foxworth Galbraith (Silver City, NM) 9 years ago for a new build construction. Over that time we have had breakages from bird strikes. The last one cost us over $550 for a Pella "expert" (nonsense) from Las Cruces to come and replace a pane.

We bought these windows, when we built our new home 10 years ago from Pella. They have been nothing but problems from the day they came. I believe defective would be the correct word. 6 of the 20 windows have been repaired and we have 2 more to fix. These are double hung windows, which Pella claims the pin in the mechanism is defective. They none have a stronger 1 to replace it with. But not as a recall, they charge $150.00 to send someone out and then and additional charge after the first hour. Plus 2 days waiting time for them to come fix them.

We've ordered Patio doors and a Front door In April 2016. Installation schedule for May 24, did not happen. Rescheduled June 15 did not happen (We were out of town until end July). Rescheduled August 5 they have started the installation, could not complete, wrong window delivered. Rescheduled August 31. Received a phone call today that they can only complete the installation in October!!! They don't seem to care at all. They just tell you "this is the situation there is nothing we can do"!!! Never again Pella!!

I'm so disappointed in what I thought was a great American company and the way they've handled replacements. My house is only 15 years old, and we got a paltry 30% discount for rotten windows, well over half of all the many windows installed. Two of the windows were large three pane or "picture windows" and came without "fins", which took six weeks to arrive! I'm still living with one window installed with plastic up on the outside until the contractor can come back out to finish. Their customer service is terrible, and it couldn't be more obvious that they are sales focused and not customer focused. Terrible experience!!

The service is very poor. If you try to use a different company, getting a quote from Pella for parts has taken 4 weeks and delivery of the parts will take another 4+ weeks. I believe Pella includes this delay to protect their service business. The windows are good, but service and replacement parts are terrible. I would not purchase Pella windows again.

We purchased a Pella Sliding Door because we believed them to be the best. Now 4 years later the door had started being very hard to open and close and now is very difficult to close! I noticed a piece of rubber sticking out between the two door frames. I called today to have the door serviced. She said that sounds like the weather stripping.Today is July 26. The first available service appointment is not until August 31! Then I'm told, "let me go over the fees so you won't be shocked." I said "what are you talking about? It has a lifetime warranty." I hear, "yes the door but you have to pay $168 for them to come out and $108 an hour for them to repair the door!!"

I have had multiple issues. Had 3 Pella entry doors. 1 warped and I wanted a different design to purchased a new one that took 2 months to be delivered. The other 2 where the warranty just expired (one last year, 1 this year even though I bought them together), have panels coming off and Pella will not do anything except sell me new ones. This is after a months of single sided communications and follow-up. Only adding images of 1 door, the other one has a similar issue.

Special order vinyl sliding window approximate size 24x 12" costing 125.00 and requiring one month wait, was poorly packaged and arrived at store with one side bent and caused by, it appears, pressure on the vinyl frame during shipping.

Window seals started leaking on the highest quality Pella windows architectural series windows on my home, and after I called Pella in Houston numerous times, they finally came out and said they would not cover it under their warranty. Bad windows from a bad window company. They confessed they were not made correctly, and they had production problems, but it will be at my expense to pay for their mistakes. There is a class action lawsuit against Pella.

We choose Pella for our windows and doors as they seemed to produce a quality product and our salesperson John ** was very thorough in our quote and seemed very knowledgeable. Well everything fell apart at installation and post sales service. The door they installed is of poor quality and the inside looks like a patchwork of different wood finishes, not what you expect for >$10k for a door.

Pella Architect series french door have a defective strip attached to the passive door that slips, making the doors not able to open as the strip falls below the threshold of the door. These doors are over $3,000 each and Pella requires homeowners to pay for repairs. Beware purchasing these items!

I remodeled my home and bought thousands of dollars worth of Pella windows and doors. One month after I purchased and had them installed by my contractor I had a problem and had to have them come out for a service call and was charged for the call and the problem was due to faulty merchandise I purchased from them!

I am extremely disappointed with Pella. I purchased a Mahogany Stain double entry door with Advantage Plus protection system. The door was purchased in Aug. 2011. The outside of the door is fading. Upon calling Lowe's, which is where the door was purchased, I was told not to worry as the paint is covered for 10 years. Also if you check the warranty online it says it is guaranteed for years. But when you speak to Pella directly, they do not honor their policy. They claim the paint is only a 2-year warranty and that it is up to the consumer to maintain the door by painting it themselves using gel paint. They claim it is stated in the owners manual which they never give you.

We attempted to have Pella install 6 new windows and a patio slider door. It took them 3 months to get the product before installation. They made replacement windows instead of new construction windows and the project manager wanted to somehow retrofit the replacement windows into the opening with a little bit of tape to close the gaps.

Installation date: April 7, 2016. From the Pella website: When you choose Pella, you're buying more than just a window or door. You're getting the experience and service of local Pella professionals who are proudly committed to your satisfaction. Let me begin by stating that I am deeply concerned about the quality of the 13 Impervia windows and 1 sliding glass door and of the performance and attention to detail of the Handpicked Independent Pella Certified Contractor and installation crew. Yes, the windows are an improvement over the aluminum framed builder grade windows that came with the home in 2000, but the overall impression this customer has of each aspect of the Pella process, assembly, fit and finish, quality assurance, and installation, do not add up to a positive customer satisfaction rating.

Terrible customer service once you purchase the windows. The product is great! Love the windows. Doors are ok. But customer service is incredibly low and lacking. Not worth what they charge for the product. I paid $15,000 on 4 windows, 1 bay window and 1 entry door. They dropped the ball. The door arrived with the wrong color. It has taken over 2 weeks to get someone to confirm they will fix it. I talked to the manager of installation and he had an attitude. He said this was the first he heard of my problem. Yet I called him 3 days prior and left a message on his cell phone. Instead of fixing their mistake right away, they failed to be prompt, courteous, and helpful. Will NEVER buy Pella again.

We spent $25,000 on all new Pella windows & doors for our 100 year old Craftsman home. The windows and doors look great, but there are some design issue that have caused problems. The worst problem Sliding Doors from Pella that lock themselves. They lock themselves because in Pella's unusual handle design for the slider, they placed the lever that locks the door in a position where your hand often flips the lever in "lock" position when you are simply trying to slide the door open or closed.

I have Pella Pro Line windows in my 20 year old house. They are not very well constructed and they rot and leak rather quickly. I have had to replace 7 or 8 of the windows and one of the windows is rotted again for the third time, meaning I have already replaced it twice. I have contacted Pella twice over the last 10 years or so asking for some help with the cost of replacing these defective windows. The letters to their CEOs over the 10 year period have not produced any help. They keep telling me that the windows are beyond the warranty period which I think is one year for parts and workmanship. Obviously not a very good product if they only guarantee it for one year.

Have used them many of times. Their Service People are rude. I'm on the call list apparently and they do not stop no matter what you ask. Windows do not hold up like Pella - destroys them for a great comfortable price. Used Andersen 4 years. Will only use Pella now.

Pella is misleading. They offered a discount in the spring and after an inhome quote, stated that our 1926 house had non-standard doors and couldn't quote the job. The quote took more than 10 days to receive. Just a waste of time.

I wanted to repair my 15-year old Pella sliding door before I replace. Horrible experience, almost as bad as dealing with Sears. I started in July going into the store, nice, told me to call customer service. Several phone calls, no one calls back. Finally in Early September an service call is set in late Sept for a service man to come and look at my door for $125.00. Just look, but don't fix. Since the guy makes his own schedule, he will call you the night before to give you a time frame. The guy never called. I was home, the showed up, fixed a few things, said he would have to come back and that he would put in this file, not to charge me again for the visit.

We paid for materials and installation of 13 windows and a front door. The sale was fine but after that went downhill fast. First try at installing left windows out of plumb and busted vinyl siding all around the house. Second try was better but the windows had trash in between the glass. The door sidelite was a different color than the door, the door had the wrong hardware. In the end, they said that we were sold something they couldn't provide (quality). They give us (not willingly) a 3k dollar refund to replace the siding and one of the windows that they couldn't get right. HORRIBLE EXPERIENCE!

We installed 16 Pella windows (new construction) and one Pella sliding door. From day one, the condensation on the interior around the edges was terrible. The wood developed mold on it, although we attempted to continually dry the windows. I have been told it is due to the metal spacer between the panes. At year 9, all the exterior metal clad came loose from the windows. They started leaking and the frame rotted. The wood developed mold around the windows. You can actually see outside through the rotted wood.

Purchased new dual pane windows and sliding glass doors for our entire house back in 2008. Recently we noticed one of the windows appears to be cloudy or has the look of having steam on it. I tried to clean it thinking it might be something that might wipe off but unfortunately it did not. I called the Pella customer service number and the person told me that a Pella technician will come out to investigate the window for a $75.00 CHARGE. He then said if in fact the window is defective (which it is) then we would have to pay for the labor at $150.00 per hour. This is not fair because we bought these windows thinking we were purchasing a quality product.

Bought a whole series of new construction windows and sliding glass doors with built in blinds. However, one of the windows keeps developing a large condensation spot dead center on the inside of the stationary part of the window. All year long. And in the winter it turns to frost. I called tech support and they say it is not the window, but it is an environmental issue is my home. All the windows and doors are on the same wall and all together. So how can it be an "environmental" issue? Wouldn't it affect all of them? Paid a lot of money for this top of the line stuff. NOT HAPPY with Pella's lack of help.

We purchased Pella 13 years ago in current home. We purchased the wood framed windows. Top of the line. They're expensive but worth every penny. Also changed our sliding glass doors. I have not had a single problem with them. We purchased them right from Pella. Not through a hardware store. Sorry to hear all of the problems people are having. We're from the Poconos and also had Pella windows and doors and never had an issue. We replaced the Anderson and Builders First Choice b/c there were so many issues right from the start. Don't buy those for sure.

In 2009 we purchased 16 Pella Impervia Replacement windows through a Pella window store. They measured, ordered and installed them in a timely fashion. Over these few short years, however, we are EXTREMELY disappointed with these windows. We have re-caulked all of them, in fact, the upstairs windows were never caulked by them. They are not energy efficient at all. One can stand in front of many of them and feel a breeze between the top and bottom sections of the double hung windows. We also get a lot of condensation on the inside of these windows - this happens even with the use of a dehumidifier running that keeps our house at a 35 to 40% humidity level.

Pella never answered my calls for service and help during my warranty years. In 2015, Lowe's staff gave me a hotline number. In January 2016, a service rep confirmed the defective window leaked for over 4 years and destroyed my room under it. Pella said, "Buy a new window. It is out of warranty." I have never been satisfied with any service or product they sold. This Pella install architectural series window that destroyed my room was not suitable for egress, which was the reason I bought it. I did not pay the remainder of the bill. That's the only time they came out what's to get their money during the warranty. I had 2 different roofs replaced. Both roofers came out multiple times after replacement looking for leaks. One discovered the window defect years later, yet still in the warranty period.

We in good faith purchased a full house full of new Pella Impervia fiberglass windows and Sliding Pella Impervia doors from Lowe's store in CA. What we got and are still dealing with at this date 1/18/2016 is a poor quality product. The windows are made very poorly. The corners are not mitered well, crooked grills, exposed glue, cracked fiberglass fins, condensation on windows, poor sales service, poor customer service, among poor quality windows and doors that have had to be reordered due to very poor craftsmanship.

Unbelievable incompetence several times over. I go to East Bay of San Francisco store in September 2015 to get a simple replacement clip for a screen, which I take to the store. They don't have one. Fine. Guy takes photo and says they will send me the clip. Clip doesn't arrive after 2 weeks. I call. They don't have record of me. They take information again but say they are having some warehouse problems and don't know if they have the clip or not. Say they will get back to me.

I dislike the product and your prices are ridiculous. I migrated to accent Southwest on my newer Windows and love everything about them. My existing Pella Windows cause me nothing but trouble and expensive service calls to remedy. They do not close properly. They are under 10 years old. Matheny are crafty. They cannot maintain and repair a product that is about 10 years old. Their service calls are expensive. They do not take responsibility for the product. Terrible service. Please take me off your mailing get list.

We simply needed two windows replaced. Unfortunately, the measurer did not measure one window correctly, so when the installer arrived, he could not complete the work. Because we had to wait for a window to be reordered our financing ended up in two separate accounts. I monitored the monthly amount to make sure to avoid interest and even called prior to the end of the first account deadline to assure accuracy, but was given inadequate information and ended up paying $400 additional dollars in interest. Not only were the windows a poor quality, but the financing ended up being a fiasco.

Uninsulated Garage door ordered 11/15 with estimated delivery of 12/10. Day comes and goes with no communication. On 12/18 I call to see what the delay is. I am told the associate is going to call the shipper and get back to me. No response, I call again a few days later and am told the door was lost. They can ship me an insulated upgrade to be here 01/01/16 or I can wait till 01/11 for an uninsulated. I request the quickest they can ship one, whatever it is. 01/04 now. I find out they never shipped anything. I should now be getting the door by next week. Going on 2 months from the date of order.

Window installed in 2003. Wood frame, maintained and painted 3x since then. Crank window doesn't close properly. Starting to get rot on sill. Called about warranty, their system was down. But since it was over ten years old... no warranty. OK. Still need it repaired. How much? $160 for service call! Over $100 to fix window! Will probably replace but NOT with Pella.

I purchased Pella Impervia windows from the Monroeville Showroom near Pittsburgh, PA. Ordered 10 windows and 1 sliding glass door. 2 windows were cracked in the fiberglass and 5 had chips in the fiberglass on the outside of the window. The vinyl sliding door had a large scratch on the thread. Pella representative, Warren, sent two replacement windows and a repair man that used my paint pen to dab paint into the chip areas. The repair man said I would have to get sand paper and sand the scratch out of the sliding door. Warren hasn't returned my last two calls.

Poor customer service. Placed warranty claim before expiration. Delayed acknowledgement until after 2 weeks of expiration then denied claim. Rotted windows after 8 years never opened. Big name, poor design and quality.

We ordered a Pella bay window several yrs. ago from Lowe's and they measured it wrong, sent the wrong window, a real fiasco. Finally got it straightened out. Now we need new corner picture windows. We asked for a Pella Rep to come out and measure to make sure we didn't run into the same problem. They sent a Pella Rep. He measured. The windows came on Nov. 13, 2015, but 3" too tall. I don't know how someone can measure that much off. I can see a fraction of an inch, but 3"?? Now we are being told that they are going to remake them but that LOWE'S has to eat the original window cost! How can this be Lowe's fault when Pella came out and measured wrong? This will be the last window we purchase from Pella. What a nightmare.

In 1998, I had a Pella Patio Door and several windows professionally installed. Lately, it has been very difficult to open, slide open, the door. I figured that the casters (rollers) had failed. After all, the installed windows are perfectly fine. I took the sliding door off the track to discover that the casters (rollers) did not fail. That the wood had rotted away which forced the casters (rollers) to recess into the wood itself. After reading all the issues over these patio doors, I am greatly disappointed. Apparently, there was even a class action lawsuit in 2012 but unfortunately, I never heard anything about it. As a result, I am out of a patio door and will need to replace it. I can tell you one thing... h** will have to freeze over before I even buy another Pella.

I have had an issue with my Pella window fogging up in my house for over 15 years especially when the temperature turn cold. I have had Pella out to inspect at $75 a visit to just tell me it's humidity. I don't understand why my Andersen windows that are 20 yrs old in the house don't have the same issue. Pella also tries to tell me it's the side of the house the windows are located, well it happens on the left side and the back of my house. It's frustrating since the windows were expensive and they don't stand behind their product, the only solution they offer is sending me cleaning instructions. I ask why bow Pella window is exempt from the fog issue since the humidity in my house is the issue.

We got what we paid for - a cheaper window (than Andersen) is a cheaper product. The installation was less than cleaned up and the damage done to my home has still not been rectified. I've been waiting over 6 weeks!

Came home tonight to hear crackling at the front door. Opened it to find the storm door completely shattered and beginning to crumble. No apparent reason. Temp outside is 50. No trouble with the door up till now. Had it about 10-15 yrs. Terrible mess to clean up & still don't have it all.

After noticing a crack in the glass of one of my Pella Windows, I called and arranged for a service man to check the damage and give me an estimate for repair. It is a single pane stationary window, with tinted UV coating, and is not made to open or close. It also has a removable inside storm window. Upon seeing the window, the serviceman quickly said Pella no longer make windows in those frames. Since the frame is still in good condition, I then asked for him to give me an estimate only to replace the broken glass. That's when he said, "the glass cannot be replaced because of the way it is sealed in the aluminum clad frame". In other words, there is nothing Pella can do to repair the glass. I find it AMAZING that a representative from Pella is actually telling me that the glass on one of their windows cannot be replaced. In other words, if it breaks, TOO BAD. I am now looking for a repairman that can figure out how to replaced the glass.

Windows rotted in 12 years from installation. $6000 later the same crap is back. And they don't properly close. Junk, junk, junk. This company is a fraud. Run away. Do not buy Pella. They are crap. Made in Mexico and crap, crap, crap. RUN.

Windows installed improperly & are leaking causing dining room ceiling leak - awaiting resolution!!! Very disgusted!

We bought replacement windows for our whole house through a contractor who got them from Lowe's. They looked OK at first glance but after moving in the home we first had (and still have) a difficult time opening them. However the big problem is the components are separating or warping. Have written to Pella twice and sent photos showing the issues. No answer at all. Not even an acknowledgment of receiving the complaint.

For 5 years I managed the Pella Business in CT and NY. Our Customer Service rating was amongst the lowest in the 60 branch organization and by far the lowest of the large branches. A major weakness of the system is that when you purchase Pella you are NOT dealing with the manufacturer except in regards to the product. The product is manufactured by Pella Corporation, but SOLD by franchises or private companies that have signed a Pella Window Agreement. The main motivation of this group of owners is Profit and NOT service and/or long term relationships. Service Cost money and in CT and NY they have gone through 7 service managers in 6 years with the most recent hire QUITTING after a few months. They do not believe in Service.

We have reached out to Pella on several occasions regarding the defective windows. The only solution was for me to purchase new ones from a local dealer or they directed me to the attorney handling the class action lawsuit! What a joke!

Pella sells itself as the best and comparatively speaking they are expensive. I build high end home and for the most part use Andersen windows. When it came to my own home I used Pella. What a mistake. They never closed properly and from a subjective analysis are not as energy efficient as Andersen windows. I built my home in a 37 lot subdivision. The other homes have Andersen Windows which cost less than the Pella windows. After less than 20 years the Pella doors in my home were rotting and in need of replacement. The Andersen windows and doors which were installed in the other homes I built are as good as new. The Pella product is horrible and I would not recommend them. They don't even make replacement components. I have 3 sliding doors which will cost thousands of dollars to replace. Rest assured I will not be using Pella.

We bought our home in 2001. It was a new built in 2000. It has Pella oak tilt out windows. The first thing I had trouble with was excessive moisture on the windows in the winter months. Contacted Pella. They told me it was a air circulation problem in my home. I clean the window often, notice the moisture discoloring the oak trim. 2010 had one of the windows completely fell apart when I titled it out to clean... Wood was all rotted. Contacted Pella. They said it was under warranty so we paid for a replacement and installed ourselves.

Spent $7400 on doors - sales guy all over us with attention. Less than 1 year later, asked for service because (upgraded) handles we're losing their finish - told too bad, not "standard". Recently called because front (double) door won't latch - $150.00 for someone to show up and look at it ABYSMAL for???? Premium doors and windows. Can you say, wham bam, see you Ma'am!!!

My husband and I purchased a new set of double front doors for our home. We purchased the high end doors ($8,000) but received low end products and service. The color that arrived was completely wrong. They said it was the "right" color but that they'd "do us a favor" by staining it on site to the "correct" color. Yes, that is what they said. The stain job was horrible - peeling, scratching off and showing the old color. It also voided the warranty! Our beautiful doors were ruined. We asked them to make this right. They refused. We have lost $8,000 on these doors and are unable to sue them without losing at least that much more money on the effort because of their legal tight contract. I guess they need a legal tight contract that prevents them from being sued because they are truly unethical. Please, please, PLEASE! DO NOT PURCHASE ANY PELLA DOORS!

After 15 years I noticed the inside of a designer series patio door had been leaking for some time. It took 6 weeks to get a serviceman and he informed me that even though the leak was caused by a lack of proper construction, at the factory, the unit was no longer in warranty. After waiting another 6 weeks, the serviceman said it would take 4 or 5 days. I received an invoice of over 1400 dollars to repair their poor manufacturing process. Will never use Pella again. There are too many other companies that will stand by their workmanship, no matter what.

I have tried on numerous occasions to have my window issues addressed. I was "given" a free window assessment by a sales person who told me that the windows with the obscured glass had not been sealed and that the mold was characteristic of a humid atmosphere. I have a dehumidifier built into my AC/furnace unit so there is not an abundance of humidity in my house. What a crock! That must be their stock answer for this issue.

My contractor at the time purchased two sliding glass doors for a room that I was having built. My contractor suggested what I thought was the Best Company that would stand behind their product -- Pella Window and Door. The doors were way more expensive than others but I never thought that I would ever have to replace them.

Last spring my 20+ year old Atrium French Doors started leaking. I went to Lowe's and fell in love with the floor model which happened to be a Pella. I ordered the door and the Lowe's installer did an awesome job. It's been a little over a year and they are still as beautiful as the day of installation (despite my Great Dane and Boxer). My other 20+ year old Atrium Hinged Patio Door is starting to rot so I'm going to replace with the Pella again. I couldn't be happier!

Purchased windows and now have to buy screens separate. Kinda disappointed about that because the screens are $30.00 something by themselves. These are great windows but just think they should come with screens for the price.

Do not buy Pella impact sliding glass doors. They are garbage and will waste your time and money. They offer no support for installation. The locking mechanisms are poorly made and do not align. The materials are inferior to PGT. Buy a better brand.

In @ 2000 I and my partners built a new building using Pella windows. We were familiar with the good reputation Pella had at the time. Within 5 years one of the windows leaked and was replaced under the 20 year warranty. We were very pleased with the response. In the last few months a 2nd window has begun leaking. Now we are told they are 17 year old windows (a confusing math to me since that means they were installed two years before we built our building) and that only the glass is warranted, not the trim. That would seem to be no warranty at all since the glass never leaks. It is always the seal around the glass that leaks. Also, glass is never damaged by the water, only the wood trim around it. Our trim is the Pella wood trim that came with window. I am very disappointed with Pella's response.

We were scheduled for installation in July but they never showed up. Rescheduling at the last minute until August. The interior molding trim was delivered and left outside uncovered in the rain. The windows were not the units ordered. Instead of one piece with a picture and 2 side casements, it came as 3 separate windows. So instead of installing 4 windows, 11 windows needed to be installed, changing a 2-day install to 4 and it is still not done. 3 of the 4 casements do not lock properly and calls to service and tech have gone answered. We have used 3 different window companies during this renovation. These are the most expensive, and by far the poorest quality and worst service.

Beware of Buying Doors at Lowe's. BEWARE OF PELLA DOORS. We bought Pella Doors from Lowe's. $4000. It took almost 45 days to receive. When they arrived from Lowe's they were the wrong size, damaged, scratched with GLUE at the bottom. They now want to go through another 45 day process. BEWARE OF PELLA. SLOPPY WORK - NO SERVICE. CHOOSE ANOTHER MFGR! BEWARE OF PELLA!!!!

Pella refused to exchange our uninstalled door for a larger, more expensive door even when I offered to pay restocking fee. I will never buy Pella again. Painful.

In 2003, I purchased Pella replacement windows. They are nice but the screens were damaged in a hailstorm in 2007. I contacted a technician from Pella to measure the screens for replacements, and when they were shipped via UPS, bent and were the wrong type of screens for my windows. Finally, they shipped the correct screens after much frustration was spent. Then later in 2003, I purchased two storm doors from Lowe's, which were Pella. I have a front door which is a one touch that is very nice. However, 2 days ago, a tap on top of the bottom glass of the storm door came out of the glass frame which moves a spring to slide the glass frame out of the door for easy cleaning. It will not go back in to work the spring.

Pella 350 sliding door - I have built several houses, so wasn't too concerned about installing it myself. The instructions were terrible. The top of the inside door has a chip out of it. The screen door is so flimsy that it catches opening and shutting. Called Pella, they tell us that the screen door is not warranted. Will cost $150 dollars for a representative to come out.

I have to give kudos to the local Pella company in my region. The window on my Pella Proline Patio Door shattered on its own and the representative for their company informed me that this is under warranty for 20 years.

They came to replace and upgrade my 10 year old windows. The sales person offered me a "deal". I counter offer. The sales person "had to confirm with his boss." The boss never showed up, the same way it always took them to service them in this 10 years. They shouldn't be in biz. They are a third rate window compared to the competitors.

We spent about $20,000 to replace all our windows in 2002 with Pella white double panes with blinds inside. 1 of the windows got moisture inside and molded. For $125, Pella sent us a replacement, unfinished in 2012 since it was still under warranty. We had two other windows that had moisture, no mold YET, and they said we needed to clean the air vents and that whoever painted the windows didn't do it right. It was Pella but they said 'it was after market.' 3 years later we now have 4 windows with moisture. One is SOOOO bad, I removed one of the panes because I never could see out - winter, spring, summer, fall. Pella now says it is the air around the window that is the problem. I don't think so. The windows look so nice but should last 30 years at least - not 10 years. I do NOT recommend Pella at all.

Potential buyers beware: There is danger of being trapped in your home with the malfunctioning latches on these doors!! I bought what I was 'sold' as the best product available when I bought four Pella metal storm doors. They were very expensive and appeared nicely finished. Without warning, the latches fail, locking the homeowner inside. This is a potential death trap in the event of a fire or personal emergency. I am now replacing the fifth latch, of four doors on my house, and not on the same door, so it's not the same door that has a particular exposure to the elements.

This is a "follow up" to a situation with a floor to ceiling bay window purchased in June 1999. The large window started sliding downward sometime in late 2014. Because of this, we had to put plastic bags across the top of the window to cover the opening. The franchisee in West Caldwell, NJ initially quoted a price to repair the window of $1630.11. We negotiated a final price of $979.47 with the West Caldwell people and this morning (10/28/15) the team arrived to make the repair. Prior to agreeing to the new price, I reached out to the President of Pella in Pella, Iowa. His name is Pat **. Through his representative, he responded to my to two letters and told me that the warranty had expired and to go back to the franchisee in West Caldwell. They were taking no responsibility for the repairs. No help from him or his company!

I installed a new double hung window in my attic, it is about 42w x 60h. The bottom rail of the top window rotted out. The metal frame and all the rotted wood fell 3 stories down. Now the window is about to slide out. I had new siding put on my house after the window was installed so kinda impossible to replace. How can Pella sell such a poor quality window? I hoping that Pella will be able to sell me a new top window to replace this one, but like most companies, they probably have outdated the side slides and don't make this kind of window any longer. If that is the case, I will never consider Pella again. I have 12 Pella windows installed in my house now. I have never heard of this happening with any other windows, but here I see it is something that happens to Pella windows frequently. Bummer.

1991 Family Room Addition... Pella Designer Series... casement & fixed windows. Wood sill and wood sash bottom rail totally rotted out. Wood components do not appear to have been treated for rot. Defective design of sash glazing. As an Architect I thought Pella was a superior product which should last a lifetime... I was very wrong. I recently started to repair what appeared to be surface rot... what I discovered is an horrendous problem. I will be contacting the local Gunton/Pella architectural sales representative tomorrow morning. My 1927 home has wood double hung which are in great shape and I expect they will last at least another 88 years...

In 2003 we built a new home & I INSISTED on Pella windows, and now I regret that choice. In less than ten years, the aluminum windows leaked, resulting in them ROTTING at the base of EACH ONE!!! The water damage was so bad on a number of windows, resulting in the siding also needing replaced. We purchased 24 of the Architect Series all clad windows, at over $15,000 in cost, you would think the QUALITY would withstand the elements longer than 10 years!?? Never buy Pella windows... EVER.

I bought my Pella Windows approximately ten years ago, for the whole large house! Within two years after purchase and installation by one of their suggested installers, I started getting large amounts of condensation between the outer double pane glass and the inner removable pane of glass. I immediately called for help to the local Pella store. They sent someone to look at my windows who basically said it I needed to make sure the "vents" were cleaned out. Things got progressively worse, no matter what I did. The little corner air vents seemed to be always clean. I started to get mold inside the windows on the wooden muntins, and on the shades inside the glass on the patio doors.

Bought some windows years ago and when I needed a repair person I was left on hold for an interminable time. Left a message another time and nobody called back. I was reluctant to use them again but was enticed by the 0 pct financing. The salesman was very nice and told me that Pella was trying to improve their service area. I decided to go with it and the windows were supposed to be installed November 2014. They called and said they had to move it to January 2015 and would refund $500 for my troubles. Well here we are June 2015 and I've never seen the money. I find that the salesman is way less responsive since he sealed the deal. As nice as their windows are I would not recommend them to anyone. I think you could get better service and just as nice windows somewhere else.

I bought a Pella storm door (Reg # **) from Lowes for my front entry after a few winters in my new house. It might have been another year or before it was finally installed by a professional. I cannot seem to find the original receipt for either the door or the installation. It worked beautifully for about a year. Then the plastic nose of the latch started wearing, the door started rattling. Finally, the door opened on its own in a strong wind, bending one of the door closers. I thought the Pella warranty would cover this but there is one little exception to that warranty. The latch set and closers are only covered for one year. I could not find a replacement for the plastic piece alone so I replaced the entire handle/latch assembly. This, again, lasted about a year or two. The same part broke a second time. I could no longer get a direct replacement and so got a slightly different latch of the same general design.

Purchased windows and doors from Pella for several years on high end residential homes! Well over $500,000.00, to which all went bad from a window seal failure! Cost hundreds of thousands of dollars to homeowners and my company. The worst response from Pella, they NEVER completed anything as far as making these homeowners whole in any way! They thought it would just go away! To this day it has cost me a fortune. Their warranty and or their responsibility towards their defective product across this country is truly un-American. I will tell anyone and everyone I see not to purchase any product from Pella!

May of 2012, Pella installed more than $25,000 (5 pane bow window, kitchen window, and a deck sliding door). By the next spring, the spring-loaded screen door on the deck doors needed adjusting. At that time a service rep came and fixed the screen door. He then said our framing was crooked and proceeded to "adjust the frame" of the door. Since then the door frosts up badly in the winter (none of my other doors do). And the mosquitoes are coming in around the screen door because it too does not fit properly. There is visual area between the door and the frame. I have tried repeatedly to get service to come look at the door. 800 number would not schedule. Went to see the manager of the local store who said he would send people over. They did not show up. My husband went to the store. They told him they would send someone over the next week. Did not happen. This company is disgraceful. I have never had such poor service anywhere.

I purchased the Pella Design Series windows with interior blinds. I insulated the house extremely well sealing tight with 1" of spray for prior to insulation and used superior insulated foundation walls. My gas bills were less than 200 per month with 2 furnaces in the winter months. I am located in Michigan. I have 42 windows with 6800 square feet. I am very pleased with the windows. I had an issue with the representative who told me that he had white screens in the system for quoting purposes only but I would get the dark shale color screens. I received white screens that they would not exchange even though all the screens were still wrapped in original packaging. The quality of these windows are outstanding -- I would not go with any other windows. Make certain you review window order in detail recording any verbal understandings because they do not exchange or refund.

Just unwrapped sliding vinyl window. Gaps in exterior frame will admit water. Poor fit. Poor quality control. HORRIBLE customer contact form online -- non-functioning after 30 minutes of effort. Very disappointed.

I purchased and had installed "three windows" 2700$ pricey.. but mom wanted PELLA... anyhow, they were installed and she couldn't open or close/lock the windows. I called back the installers whom stated the windows were too heavy for her to slide.. ridiculous excuse, and then called our sales expert whom stated they need to be "worn" to slide better. I am a property adjuster - 20 years construction experience and I found that their "excuses" for the improper/non-level installation to be unacceptable. Now poor 70 year is stuck with windows she can't open, and calls me over to open the Windows. Sad bunch of excuses and poor PR/customer service. Would love for everyone to know the windows might be top of the line but the service/installation and customer services are below the bottom line.

In 2011 Pella replacement windows were installed in my kitchen and great room. Yesterday afternoon, while sitting in the kitchen during a heavy rain storm, a window started leaking like crazy around the interior framing. Thank God I was home when this occurred as the volume of water would have damaged the hardwood flooring and possibly shorted out a nearby electrical outlet. I will be contacting Pella this morning to see if the windows are under warranty and next steps. Other windows in the house are +25 yrs old with never an issue like this… Initial thoughts are this problem is due to poor installation (sealing/caulking) of new window. Not happy as I was considering replacement of other windows with Pella. Will have to see how things go.

I have had Pella windows for approximately 2 years. Since then I've had 3 sashes replaced because the insulation wore out and couldn't be replaced without getting new sashes. Secondly, the insulation on our 1/2 screens is coming off. Apparently the adhesive either was poorly applied or of poor quality. We chose to pay more for Pella windows due to the reputation of quality. Unfortunately, the product doesn't live up to its reputation.

I recently contacted a local Pella store and arranged an in-home consultation because I need to replace my entry door, storm door, sliding patio door, and a kitchen double-hung. The reps were nice enough and knowledgeable. I picked a fiberglass (not wood) middle-of-the-line entry door, sidelight, plain storm door, and wanted a wood sliding patio door with blinds between the glass and a custom double-hung window to match. They put all of these requests in their Pella computer synced to their central command and gave me a quote of almost $19,000 (with installation, not including tax) and showed me a promotional offer, which conveniently expired that evening (saving about $1600, the cost of the local tax), expecting me to fork over the check immediately.

We purchased and had installed sliding doors from Pella. We have had 8 service calls for the screen door we purchased and had installed sliding doors from Pella. We went with the top-of-the-line and thought we were making the best choice for our house. We've had nothing but customer service nightmares and it's been two years now and no resolution. Right now we have no screen door at all for over a month! The worst part is nobody knows anything. Our biggest mistake was buying from Pella. Avoid at all costs!

We built our home in 1997 and bought Pella casement windows. Well, the wood is not holding up and a few windows-- 6 windows have lost their seal and are fogging up. I called Pella to have the window panes replaced under the 20 year warranty. After 2 months of calling more than 6 times and after 3 emails, I have yet to get someone order the replacement windows. Also, I was told that it would cost $112 per hour to send someone out and it would be approximately 5 hours to replace 5 panes of glass. Who are they kidding? Forgot Pella's warranty because it's a better value to just buy new window units from another window manufacturer.

We built our home in 2002 using all Pella windows. It is the last house we would build so we wanted windows that would last. We used their Proline Series. A mixture of double hung, casement and fixed panel units were used depending on application. After the 10 year warranty period ended the troubles began. Transom windows were used on the first floor of the house over both double hung and casement windows. On two different occasions the glass in a transom shattered. One over each type of window and both times it was the outer pane of glass that shattered. Strongly suggesting a defect in the Pella transom. I had to buy new glass. Fortunately, I was able to put them in myself so I saved some money but Pella charged me for the glass and new aluminum trim.

We have 72"quarter rounds. They are falling into their base, sinking. Anybody else have this happen? Possibly the seal at the base of the window failed and allowed moisture in and destroyed the support base. Waiting for feedback from Pella sales rep.

We put in new sliding glass doors by Pella. Extremely expensive. One day I saw something coming in the house from the center of the 2 doors. On inspection I saw it was snowing into our house right through the middle of the 2 doors. Piss me off.

My husband built our home in 1986 and decided on Pella casement windows because of their quality. There are several problems with them. The aluminum clad is fading, almost down to the aluminum color. There is a problem with most of them opening and closing. There is a screw in the closing arm in the bottom of the frame that keeps coming loose and causes them not to shut. The hole is stripped out from fixing it so much, and we don't know what to do. Some of them seem so tall that it's hard to get them to close; we have to go outside and push them shut.

Contracted for a replacement patio door with Pella, the sales person ** went over the details of the door that we were looking for. The two main items that we were interested in were the mini blinds and the self closing screen. We opted out of having the mini blinds. The door was installed and lo and behold the self closing screen feature is not on this door. Four thousand dollars later and we don't have the door we wanted. Thanks for nothing Pella.

I ordered and purchased 14 new Pella Pro-Line 450 double-hung windows from Lowe's for some remodeling of my parents house (built in 1976) in the spring of 2008. These are not the least expensive product on the market. I was replacing the house siding as well, so it made sense to replace the existing storm/sash systems that were wood (and not of a name brand, with exception of 2 that were Andersen) using new-construction window units versus some type of replacement unit. I installed the units myself, having only basic knowledge of engineering principles and standard housing construction practices.

Our storm door from Pella/Larson has cracked on the bottom, the door closure does not work. Company said tough, not their problem. When brought up it has a warranty lady on phone said no, they will send us a new door closure for a fee. What good does putting a new closure do when the door is cracked? Will remove door and never buy a LARSON/ PELLA door ever again.

After about 5 years my large slider doors (5 of them) began to get moisture on the inside of the third pane (triple pane windows). The moisture covers most of the window making it look cloudy and broken. Pella has been here but can't figure it out. I have emailed photos numerous times. So here I am with cloudy expensive sliders.

After a hail storm we had to change our master bedroom sliding window. Pella quoted us about $1200 for the cheapest (!) option of the Encompass style, and arranged an appointment for replacement 2 months later. Today the installation took place, and it was done within 2.5 hours. We were told that we were getting an upgrade on the handle, as we would get an automatic lock (the window locks on its own when it closes). The lock is a cheap, flimsy, very small piece of plastic which moves almost freely. It looks and feels awful, and it has no sure grip on an adult's hand.

I purchased a home that needed to have most of the Pella windows and sliding glass doors replaced. I had a sales representative from the St. Simons Island office come out and measure for two of the windows that were leaking.. He gave me a quote and I told him to place the order and let me know how to pay. I called him two weeks later to see when the windows would be in. He didn't seem to know if they had been ordered or not. I called the company directly with the quote number to check the status. They contacted the sales rep for this information, who didn't know and advised me to call the company and have them come out. I am confused that a large company is not capable of placing an order for two windows. I contracted a local business to complete the order for the entire house.

Replaced all windows August 2013. By the time winter came it started with lots of condensation, then as it got colder out ice in the windows. In Feb 14 had Pella rep out and he stated the humidity level of 33% was too high, needed to be below 20% and I would not have this problem. I am very upset and angry and would like to get this issue resolved but doubt that will happen. They do not stand behind their product!! Awful windows, awful customer service!!

I ordered 5 sets of double doors for my home in july 2014. I had a lengthy conversation with the salesperson to explain what I wanted to do. I wanted the doors to be fitted with my own hardware as my late wife had picked this out. The salesman told me, "No problem." The doors arrived in October. When the installer came out to fit them we saw that there was a gap of approx. 1 inch on the bottom of the door from the threshold. The installer told me that this was not correct. He called the sales manager and asked him to come out and look at these. They all discussed this and decided these doors were not correct. So they took the remaining 4 double doors away.

My Pella storm door began to fall apart within 2 years. First the PLASTIC mounts that the "plunger" was attached to broke. Next the screws holding the bottom adjustment plate striped out the hole in the door itself. Then the rubber stripping at the bottom fell apart. Finally, the door began to sag and eventually wouldn't latch properly. Pella told me only the door itself was warranted for a lifetime. No more Pella for me.

I have never seen such dysfunctional company with automated phone answering and customer service. My first call to them lead to nowhere, because lady on the phone would not schedule until I answer one questions with 2 offered choices. Neither would apply to my case, but I had to pick one. Again, I just needed someone to come and give me an estimate and options for existing windows. She demanded that I pick one answer about “existing openings.” My second attempt to talk to this company lead to actually making the appointment at my house for March 3rd.

The blinds in the door failed while under warranty. After over a month I have still had no service and now they don't even answer the phone. Anderson - here I come!!

Windows were installed approximately 4 years ago. (Half the house $7,000 for 4 windows). All 4 windows were hard to open from the beginning and my wife can't open them. We were told the windows would loosen up with time and to use beeswax on the tracks. We have waited but nothing has changed. The most recent tech guy went out and bought some Pledge and sprayed the tracks - this did not work.

Our custom home was built in 1996 and two Pella Sliding Doors were installed. Our contractor chose Pella due to their reputation and reliability. Unfortunately by 2002 the doors began having problems sliding and by 2013 the aluminum siding began delaminating on the outside of the doors. I called Pella service and was advised we will incur a $75 service charge and estimated $1,000 to repair their faulty doors. The workmanship of the doors are poor and I would not recommend consumers to purchase them.

I have two Pella designer series patio doors which are no older than a year old. The draftsmen rather strong breeze from the seal on door are terrible and I suggest you find a different patio door if in market. I have called window store on Staten Island to assist. They sent call over to Pella weeks ago and no reply.

We replaced old windows and doors with Pella and the three sliding door have a draft which comes in through the area between the two doors which is definitely a design problem, not an installation problem. Also, the windows have condensation which builds up on the bottom inside which is already starting to weather the wood and they haven't been in for a year. We have called pella but have not had resolution. I would never purchase any product from Pella again and, of course would not recommend this company to others.

I bought two exterior doors, one storm door, one picture window and a couple parts for my sliding door. Despite hefty price, bad experience from start to end. First, what color do I want - white. What color white? Do they have any samples? Nope, they have a magazine. Ok, I want any white except cream or grey, no dirty grey white. What color trim do I want? Same as the door. Delivery was weeks late. No updates unless I called them multiple times. Storm door doesn't properly fit. Can visibly see gap at bottom. Installer said twice they would fix it before they left. Two years later, air still blows in the gap at the bottom. Door never, ever, ever closes on its own, always stays open about a foot. Have to pull on it to close it. Metal edge of door is slowly wearing away at the latch so maybe someday it will close better. It's simply not square. Old door had no problem at all but I wanted something more weather tight.

We built our house 12 years ago at which time we were going with the oak look in the house so we decided on all wooden windows including a large wooden circle top window which he stained every window to match our window frames. Approximately 3 years ago I began to notice "a black" discoloration on the windows at which time I wiped all frames down and sure enough within a few days it would return. A friend of ours who works for DEP came over and took a look and informed us that what we were seeing was "black" mold. Recently not only am I dealing with the black mold but now they have been growing white mold as well. I've made numerous attempts to speak to someone of somewhat importance at Pella and have gotten nowhere. I have taking multiple photos of our windows. My concern for our health is my priority. Maybe if a hire a lawyer I can get some satisfaction.

In Sept. 2011, Pella company replaced all the glass windows and doors in my house, with its products and installation. This project's total cost was near $30,000. Starting from last year the main window in my kitchen was leaking, but I never thought it was due to Pella's inadequate installation. This month Feb. 2015 I decided to remodel the kitchen entirely also to repair the window leakage. In the process the contractor realized that the leakage was due to the fact that Pella installed the window without putting an insulation layer (the black plastic sheet) around the window frame from the exterior side. The contractor urged me to contact Pella for repair, I did.

A replacement for a slider kitchen window was ordered. The window came with the slider operating the wrong direction. Pella would not correct and I had to order a new window had to ordered to match the style of other windows in the home. Costly error for me -- very poor, unprofessional salesmanship. Windows in the order were all white. Pella ordered a cream colored frame for the new front door. I had to pay to have a professional repaint the frame white. Costly error for me -- very poor, unprofessional salesmanship. Several months after installation, the chalking looked like mud and some was flaking and falling out. Pella re-chalked the windows but has refused to paint the chalking as the chalker indicated need to be done.

2009 built home, Pella windows and sliding doors as suggested by builder. Air leaks and frost where bottom sash contacts sill. Air leaks where top and bottom sash meet. Contacted sales rep, sent out repair guy, when he walked in the front door (approx. 4') he was 36' away from the windows he was suppose to check, the first words out of him were "they're installed wrong!" Hmm, how can you tell from that far away. Let it go for a couple months, called rep again, sent out a different repairman, exact same words came from him... installed wrong! Have never been so disappointed. Live and learn, do your homework! Marvin or Anderson my friends.

On 5/31/2006, I purchased a Pella Fiberglass entry door with sidelights at a cost of over $5,000.00. The model purchased was chosen specifically for the Francesca decorative glass as we did not like any of the other glass options. The unit was installed on 6/27/2006 by Pella Sales, Inc., 4825 Gateway Circle, Kettering, OH, 45440.

In 2006 I purchased Pella windows from Lowe's. There is not enough space to document how awful the experience was. I contacted everyone I could find at Pella and Lowes and received no help. It took 11 months to complete the installation. When the first window failed (2011) I had an equally difficult time getting a replacement glass (they are supposed to have a 20 yrs. warranty). I just had another window fail (2015) and am going through the same nightmare. I purchased Pella because of their past good reputation. I would never buy Pella or any home repair service from Lowes again. Please learn from my mistake and look elsewhere for windows.

We build a custom home and was pushed by our builder to put Pella windows in our custom home. After purchasing 30 Pella windows (designer series) we get moisture and frost in between the panes of glass on 18 of the 30 windows. The first winter in the house the Pella rep told us we had too much moisture in our house and the window vents were probably dirty. The second winter the rep told us the same thing. When we measured the humidity of the house it measured fine. He then told us the windows were installed wrongly. (They will say anything).

We recently installed Pella windows and after installing, our gas bill doubled. Upon investigating we found almost 80% of the windows were faulty, huge gaps in the seal and needs replacing and several other issues. PELLA customer service is the worst that I've seen, please run away from this product. ANYTHING is better than Pella.

We had the top of the line Pella windows installed in our home to the tune of $30,000.00 in 2001. We were told they were the best and believed in what they told us. We have snow coming in under the entry doors, in the corners of the sliding glass windows snow mounds appear. Black mold is everywhere and once the triple pane has been removed to do cleaning, it doesn't ever go back again and moisture builds up between the panes. They have sent out their rep and they just said that the builder didn't install them properly. The builder states, "It's Pella windows." We are caught in the middle.

Pella's design on both their Designer and Pro Series window are defective. They are aluminum clad and all the windows are inferior because moisture gets behind the aluminum clad and the windows rot from the inside out. I have a whole house of them and they are just junk....period. Pella has no integrity as they knew this was a problem...hello...ever heard of the GM airbag problem. The only difference is that lives were lost with the GM situation. The courts are NOT holding them accountable. They just drag it out hoping it will go away. They are being sued because so many people now understand.

I recently purchased a Pella storm door and needed technical help from Customer Service on the installation of the storm door. It was non-existent. I will grant that the young members of the support team tried and were courteous, but when I got to the alleged "Supervisor (?) Joy", it was a waste of time. She spent most of the discussion deflecting and ignoring, often surly. It was evident she lacked any knowledge of the product and liked to complain about the friction between the Entry Door Business and the Storm Door Business. I guess she thinks this is important to the customer who has spent hundreds of dollars on their product. She failed to deliver on any of her representations. "Ignore rather than Inform" is a saying that probably sits on her desk. It is probably next to her family picture of the owners of the company.

The wood frost up around the bottom corners of the center window. Called and sent pictures from first winter. Looked at and told high house moisture. The paper is worth more than warranty.

I ordered an entry and a storm door set on 8-19-14 with an install date of 10-6-14. Ok, nothing wrong so far. On the install date the doors were installed but, there were gaps all around the storm door. Many complaints and nothing done to correct the problem. I had the salesman, Steve **, come out and he said "This door is installed all wrong and cannot even be repaired to work. I'm going to tell them to order a new door and make it right for you."

Since we have been so happy with the sliding glass doors to our deck that are wonderful, we decided to replace some of our 50-year old Anderson windows with Pella. What a mistake! We have had to put towels along the bottoms of these new "energy efficient " windows to keep the -7 degree breezes out! The 50 year old Andersons which we opted to keep are tight as a drum! Also, nail holes have not been filled. I have spoken with someone from Pella. He tersely told me that he had already spoken with me re these issues. Dave will be out to check. I hope I live long enough for this follow up. Two appointments to fill the nail holes have been blown. I really have no hope for getting the leaking windows fixed. They were purchased 02/27/2014. Thank God we did not change the walls of windows to Pella. It's Anderson all the way for us!

I had Lowes install Pella replacement windows 3 years ago to the tune of $4800. After installation, the windows almost immediately started damaging the window casing and causing cracks around the inside drywall and wood frames. Called Lowes and the installation warranty had expired and now that it is winter I have noticed a significant amount of new damage to window frames inside. Called Pella three months ago and they have yet to get back with me on sending someone out to look at the windows. I am looking at expensive repairs or possible replacement of the new windows.

If you enjoy paying way too much for a product, receiving no customer service and being placed on ignore, then hey... this may in fact be the company for you. Personally, I am not a fan. Paid $6800 for garden doors that were incorrectly installed, lock mechanism does not work or works poorly. The accessories do not match the door colour and I called Pella back in September 2014 to be told that they were aware and a new piece had been ordered. We are now January 2015 and still waiting. Sent several emails only to be met with no response.

I moved into a new apartment with pella windows and the wind is blowing through, in addition, some windows when I took down the plastic it had scratches underneath. Also the shades that can be purchased with the designer series door was hard to put in the clip, broke on one in an attempt to install. After installing, the shades inside it broke right away. The vinyl from the sliding door peeled off and the wood is visible. I called Pella customer service in the beginning of November and got an appointment for service. December 10, 2014 they never showed up nor did they call to cancel. Four days later someone called to reschedule for 1/23/2015, called several times to complain without any return phone call. Their quality and service suck.

We replaced our front window and patio door with Pella products. They seemed to be OK. So, we decided to replace the rest of our windows with Pella. Shortly after the installation, we found our bedroom window to be defective, which caused water damage. The installation crew took out the window and tore up the wall and carpet to repair the damage.

I called this company for a quote for a replacement window project for the entire house. 15 windows plus siding. Sales person came out and measured and never gave me quote or response. I contacted the company direct and received an automatic response with no phone call. I again contacted them looking for an answer and got nothing. I receive spam from them constantly and they told they would remove me, which they did not. I guess I should be thankful they never responded and it's a blessing. Not sure who's running things there but they are wasting their money with their commercials and ads. Very disappointed and very confused they would let 13,000 out the door.

Had all new windows installed custom Pella windows. After install one window's frame cracked about a month later. Pella did not want to accept responsibility for it and blamed the installer... I called the Installer's home office and Pella home office. It was figured out and a replacement window was ordered after 2 months of finger pointing. It took three more months for the replacement to get here. The new window was total crap, corners not fused together, frame dented in manufacturing, window track was twisted when it was made and fused that way. So now it will take three more months to get a new window and see if it is right. Also have three windows that will not close properly received new sashes still do not seal. No one willing to fix this one. I will never buy Pella windows or any other product again.

We bought a mahogany entry door which we thought looked beautiful. At the joists light comes through little holes. After about 20 phone calls, they said nothing can be done. It cannot be repaired. About $2,800 and nothing can be done. NEVER AGAIN PELLA!

I purchased the Strom Security door with 3 double bolt lock door May 2013. I was sold on the door because of the security and it does not work. I purchased the door from Lowe's just a run around on their end to get the door fixed or replaced. Lowes claim that they are not under their warrant to repair merchandise purchased by Pella. I have called Pella to see if my door can be fix or replaced. Pella's claim since Lowe purchased it from them they are not responsible, for repair or replacement for merchandise that I purchased from Lowes. I spent a lot of money just for this door and it does not work. I have been back and forth with both companies. I think if a company put it name on a product with a guarantee, it should stand behind it.

We had replacement entry doors installed which took weeks and have now been waiting 14 wks for the storm doors. The sales guy, Jack ** finally called yesterday - a Thurs - to let us know he would be hard to reach because it's deer season! Excuse me? This has been ongoing since August and it doesn't seem absurd to you to leave a message like that? And still not reply to my email sent 10-30-14 asking how/when/if we will be compensated for this fiasco. Yes,I am beyond pissed.

Do not buy Pella windows! Our Pella windows have gray glue running down the glass and the wood under the vinyl is rotting causing the window to fall apart. I called Pella to replace the window, they said that is was not under warranty and that they would not replace the window. They said it must have been something I did. There have been several class action law suits filed against them for defective windows. The Pella windows in my home are defective! They are only 10 years old and are falling apart. Our neighbor lives in a house built in 1860, they have the original windows. There are around 30 Pella windows in our home, all with gray glue seeping from the frames. What a shame that Pella has to be made to replace their defective windows that they sold to unknowing consumers who thought Pella was a reputable company, they are not! I will never buy another item or recommend anyone to buy anything form PELLA again!

When I bought my Pella door, I informed the sales rep that I would be putting in a laminate floor so I was concerned about having an issue with the height of the floor and the door closing. He said that it shouldn't be an issue and I assumed he mentioned it in his notes. Ultimately it was an issue and the weather strip at the bottom of the door would get hung up and pull out of the channel. Customer service said they would not fix it because the floor wasn't in at the time of installation. They offered to work with me to have the entire door ripped out and raised by a 1/2 inch, or rip up the floor and install tile in front of the door, neither of which are acceptable solutions. Despite the fact that it was their sales rep who told me it would be fine, they declined to fix it under warranty. The reality is that it was a really simple fix, I replaced the weather stripping it, 5/16 height and it worked beautifully. The other alternative would be to remove the transition strip and replace it with a thinner one, but these guys are incapable of thinking outside the box. They don't really care if you're a happy customer, or if you will be a repeat customer. Next time I replace a door I'll find a different company to work with.

Built a house using Pella Architect windows - Clad on outside, wood on inside. After 10 years when cleaning windows, one of the sashes totally rotted out and fell off. This happened in the winter, took two weeks to get sash, had to duct tape window seal for drafts during this time, not happy. Pella replaced this one for free. Two years later, another sash is rotted, but no coverage. This time they state the sash is material and not covered, even though when ordering a new sash you get the glass also, cost $170, my labor to install and stain, again winter. $14,000 in windows that are now starting to fail.

They started fogging up on the outside, and I call Pella and they said that is normal. That is BS because I have had other doors that did not do that.

Our windows are great, however what really sold me on the windows & doors was the between glass shades/blinds. What they don't tell you is that the blinds cost almost as much as the windows. In the beginning I asked about the price. The salesman acted like he didn't hear me - I let it go. Not sure if we would have chosen Pella knowing this. One top down cellular shade for 29 x 65 window is $339.75. That's 1 window. I spent this amount on 5 of the same thing only mounted outside the window. With the price of their windows, I could not justify this much for one window.

My Pella windows are less than 15 years old. Yes, I know, the warranty is 10 years, but should 1 out of every 5 windows in my house have frames that are coming apart? The Pella store is 10 minutes from my home and unless I pay them, they will not come to the home to even look at them. I have another sliding glass door from a different popular window/door company. I suggest staying clear from Pella.

It first started when they sent a butcher to replace scratched glass for 4 windows. He used the wrong nails and the window would not open, had to put in some new parts to fix them. One window still does not open as much as the others. Then try to get parts for a window. I have two locks that broke, fell apart. Easy fix. Try to order them. Their website is impossible to work with and after about an hour trying to order three locks I gave up. When I called the company trying to order I gave them numbers for windows on my delivery sheet and they could not tell me what kind of windows they were. Finally got to the point of what part I needed and they were to transfer me to parts and that got me dial tone. Service just sucks with these people. Still have not been able to order new locks.

For any and all prospective customers of PELLA CORPORATION (WINDOWS & DOORS), please be duly advised and cognizant that this company use IMMORAL and UNETHICAL sales and business practices that lead to defective/flawed/faulty windows design, poor quality and workmanship! Pella Corporation design, manufacture, market, advertise, warrant and sell defective windows. Speaking truthfully, honestly, without slander, libel or defamation and solely based on my recent experience, less than ideal standards are methods utilized by them. Resultantly, I am one unhappy, pissed off $18,606.00 camper right now! Following is the timeline sequence of events that I encountered:

I had Pella windows put in about 25 years ago and they are still like new. No steam, no mold...nothing wrong with them. Perhaps a lot of the issues written on this thread are due to poor installation? Because of the good performance of my windows (and I have 8 sizeable windows), I just had Pella-trained installers put in 2 very large custom-built windows in the old picture window openings at the front of my house. The salesman was very good and very knowledgeable. The installers knew their job and didn't hesitate at all cleaning out the old windows and leveling the openings, then using foam insulation to make sure there were no leaks... The windows went in beautifully and I have had so many compliments on them... They changed the entire look of my house. I don't have any performance comments on them yet, but the insulation did cut back on street noise already... I am hoping that the quality is as good as my original 8 which my husband installed so many years ago... Winter is near and I will be able to determine something in the short run.

I gave Pella 1 star but "angry" is not how I'd describe myself. I am only purely disgusted. Mistakenly, I have paid only minimal attention to reviews like this... to my sorrow. If I knew "then" what I know now, I would not consider Pella windows at all. Our contractor spoke so highly of them, I just went along. And in general, Pella seemed to be on a par with Anderson (Our first home had Anderson windows. We had absolutely no trouble with them.)

The screens we got with our windows are fiberglass and bugs eat right through them. What good are they? I thought screens were to keep bugs at bay when the window was open. I just had to replace a Pella screen that cost me $20 for one screen. We have 10 more Pella windows with same el cheapo screens. We paid a lot of money for them. They are only 13 years old. I would not recommend anyone ever buy Pella windows with such rip off cheap screens. I have not contacted Pella. What good would it do? I would imagine they laughed all the way to the bank the day we bought these.

Do not buy Pella windows or doors. Their customer service is awful. You have to go through dealers to get replacement parts and they do not call you back. I tried on multiple occasions to call the service center in Hoover, AL. No one would ever call me back. I finally got their corporate office to give me the dealer in Duluth, GA. Again, I have called multiple times, and they have yet to call me back. I have called them several times and still no one will answer the phone. The Pella Corp. office says there is nothing they can do. They do not have the option for me to but the parts online. It is the year 2014, and they do not have an online store? I will never buy anything again if it has the name "Pella" on it, or if it is in any way affiliated with Pella. It should not be this difficult to purchase parts for door.

They replaced six' and 12' sliders which failed under warranty. Both leak under whenever there's a heavy rainfall. The 6' seal failed as of yesterday. (2 yrs. old) It looks foggy, is streaked, and has bugs in it. Since they are replacements, the warranty is only good for one year. I had to pay about $2400 for installment. What an inferior product and I agree that Pella does not stand behind its products. I am a 68-yr.-old widow and don't need this problem.

There is a known defect with Pella windows. Windows rotted out, Pella replace free @7years. Windows now same rotten condition @7 years old, again same issue. I built house, new windows then. I called Pella about this again and got nowhere with them. This is not right.

We built our house 20 years ago with all Pella windows and doors. The hinges on the patio doors are worn and need to be replaced. Guess what - replacement hinges are not available.

I was a participant in the Pella class suit.. which has somehow stalled. $20K plus windows, sliders and transoms installed by design build arch..using all Pella product. Eleven and thirteen years later, some of the windows have rotted out and now a large slider... Pella products are inferior and I will never buy another Pella product again... They have a poor warranty and do not stand behind their product.

Ok, I understand I am the second owner of this house and that the window warranty is no longer valid by one year. Seals are broken and the sun protective coating is peeling on several windows. We knew of one broken seal when we bought the place. I call Pella and wait for someone to return my call. Then she tells me in a snotty voice that the warranty is no longer valid. I say I understand. Then she says I have to pay $92 for someone to come and LOOK at my windows. Really, I have two other shops now coming to give me a quote and there is no service call charge. I had to deal with Pella on another house a few years back. The door was defective and they ordered the door. Then when they came to replace it, oops wrong door was ordered, another six weeks for the correct door. I should have known when I bought another house with Pella windows that I was in trouble. My advice, if you're replacing windows or building new, DO NOT USE Pella Windows.

My Pella sliding door developed and water oozes into the track of the door and then onto my living room floor. When I contacted the Pella company I was told the warranty did not cover my problem, even though this door is only six years old. They offered a technician at a cost of $135.00 an hour just to diagnose the problem. I have learned that my door has a stress crack in the door frame. I think this company needs to stand up to their warranty.

Definitely their windows are beautiful. That said, beware if you have any problems whatsoever with what is delivered. We ordered a window on 4/1/14. The wrong window came a month later. Pella would not take the window back without one of their people coming out to inspect it. It took this person 2 months to come out and inspect it. Of course he said "Yup, it's the wrong window." No surprise to me! It's now the end of July and I'm told the earliest I will get the window is end of August. Hence, if you buy their product, be prepared to wait 5+ months if there's a problem.

I have worked for Pella for about 6 months and they are TERRIBLE. I feel like I am stuck back in high school with all the clicks and backstabbing. All of the reps are very nice to your face but then they go behind everyone else's backs and do nothing but badmouth each other. The worst part is they have someone who is obviously racist who refuses to take certain customers because of their last names or where they live. No one ever takes responsibility for mistakes and will throw anyone under the bus to take blame off of themselves. I cannot believe that people who are older than I am can act so immature and petty. Product wise I don't think they are too bad but the Alberta management needs to get their priorities straight and the proper process needs to be put in place. NEVER seen such poor management and I was in retail for 11 years!!!

It may seem a long time ago, 1987, however when you polyurethane wood annually and keep things pristine you expect a high end company's products to last. 1st Pella denied a window with spindles was theirs - despite their logo right on it as well as every other window and door in the house, when constructed, was Pella. It took a home visit @ a cost of 125.00 (for us - but 165 if you purchased from Lowe’s) to get them here to see for themselves in order to get replacements for lost spindles. After which I was told replacements are not available and a whole new grid needs to be purchased.

After 10 weeks and 4 promised installation dates, Pella still has no idea when our window will be installed. We get differing answers from everyone including the "Customer Service Manager" and local "Installation Manager." They represent themselves to be provide quality products and service. With this type of service, we are becoming concerned that the quality of the product, which ranks as the most costly, will be of equal poor quality and value.

6/3/2014: I had a door installed by two unprofessionals... showed up late. One of the guys exploded in my bathroom (he chalked it up to his ice coffee) to the point where the whole house had to be aired out. Gross. The door installed was NOT what I ordered ($4,000) but the installer drilled a hole too low for the door handle and told me that was "normal" and that the office forget to enclose a packet for him to give me to plug it. Are you kidding? I tried numerous attempts to contact someone in charge but the gatekeepers who answer the phone would not connect me. I finally got someone to re-order a new door. I was told they'd put a rush order.

With so many window companies to chose from, why deal with a company that offers poor service and a horrendous business attitude. I would never, ever recommend this company. I for one would definitely be a participant in a class action suit.

Bad windows. Stick when opening. Won't close right. Hinge broke on one window - junk. Installed 8/08. On a good note, our designer series sliding patio doors seem to be holding up better and are better quality.

In 1990, I had installed in a new house $10,000 worth of double panes, hung and low E glass Pella windows. I immediately had problems with them. The windows kept sinking each time I opened them. When I called one of Pella's technicians, he told me to shove a small metal piece between the hinges and the windows each time the windows sink and did not lock. I have been doing this for the past 20 years and there is no more room to do this. In addition, the inside seal between the two panes of glass keep cracking and the small 1.25 inch plastic track gets stuck. Calling Pella is a waste of time, since you will not get through to the person you want. DO NOT BUY PELLA WINDOWS.

After spending 3 weeks going round and round with the Sales Rep and the Project Mgr (Person who measures window), they still got my order wrong, I have had 26 of 32 windows installed, 4 of the remaining are custom orders that they say are still 3 weeks away (placed order in April), the other 2 remaining they can't find on the work order. This company is a mess. Everytime I talk to someone, they tell me they will call me back and no one ever does. DO NOT USE PELLA, go with someone else.

In 2012, I purchased 13 Impervia double hung windows, installed by Pella. This cost me $10,000 on a house that was only 3 years old, another story. I loved the windows until 4 of them started leaking. I've contacted service twice before to service these windows and they reluctantly came out and told me this was my issue because of the J-channel on the house. The windows also leak air at the seal where the single latch is. The point is, I replaced cheap windows with expensive Pella windows and never had a leak on the old windows. The inside trim of the 4 windows in question is ruined and now must be replaced, which is added cost and a headache for me. With each rain in this rainy spring, the window trim just gets wetter.

The condo I purchased has 2 - 8 foot Pella patio doors. I contacted the local dealer to inquire about blinds that fit inside the windows. I supplied all of the serial numbers and sizes and was told I would receive a call about a quote. After a week with not call, I called again. It was another week before I got a call back. I explained that I had 2 patio doors and gave all the info once again and in a few days I received a quote for $1300. I thought it was expensive for the 4 little blinds but it was going to look good so I placed the order.

In Nov 2011, we renovated our kitchen. Our contractor suggested we buy Pella windows to replace the 23 year old windows as they are reliable and they stand by their warranty. We purchased and installed an Architect Series 3 panel bay window and a casement window. We liked the look so much that we replaced two other bay windows last year with the same Pella windows.

We had several windows and a French door installed over several years. The frames surrounding the windows are rotting and paint peeling after just two years. We also had a Pella rep com out 5/4/2014. He also said it was a $80 service call. Told him to "go fish". My painter (who is a professional house painter) had offered to be there as he knew exactly why the frames had failed. He was furious with them as he's seen this many times. I would also like to join a class action suit against this no good company. Please count me in.

I believe we have the same (very expensive) sliding door, with muttings and vertical blinds. Our very nice tech came in and checked our seal which he stated was in outstanding condition. The left side window of the slider has all the problems and the right side is completely fine. The condensation has worsened over the last year so we called in the tech and paid $100.00 for the service call thinking that the warranty was good for 10 years on the glass. We had condensation along the bottom of the window & now it is the whole window. We will NEVER buy Pella Again! They don't back up their warranty!

Pella Express Install Door - I bought this moderately-priced door two weeks ago. We had problems calibrating the closers. The wind grabbed it and before it even got a chance to respond to the force, the plastic bracket on the door jamb snapped off. Since it now was difficult to use, the door was slightly ajar until I could reach Pella. A day later, the door pulled open by wind overnight and snapped the other bracket. Cheap, cheap, cheap plastic.

We Purchased a Pella 7281 Fixed/Vent sliding Patio Door with between the window blinds. We purchased them in May of 2009 and they had their contractor install the doors. We had wood interior and EnduraClad white on outside to match our outside color. This past winter when we had freezing cold weather the entire inside of our door was frosted full all around the entire door on the inside. Like what seems to be the standard response to a lot of other people we were told it was due to our humidity level in our home. Well we had just had our furnace and AprilAire unit all checked in the fall and everything was in good shape the entire heating and AprilAire unit is only 4 years old and is serviced every fall and spring and so we were told to that our issue was the humidity level in our home so we had furnace repair guy come back and double check it and he said we had 34% humidity level in home which was a little dry actually so he upped it to maintain 40%.

Within 2 years after installation (1991), water would blow through the windows. At first, it seemed that the roofs were leaking over the top of the bow windows and this was corrected. The problem persisted. After a service call was placed to Pella, I was informed that this could not be remedied and that the warranty was expired. I was subsequently billed for the service call which I refused to pay. When I found out via trial and error that Within the water was coming through the glazing, I personally caulked the glass panes from the outside. Due to the extensive water damage, the window frames became waterlogged and rotted so I contracted a repair company to re-glaze the fixed pane light that cracked. So far the caulking has held up but I do not know for how much longer. In any case, although I was initially impressed with the Pella design with the blinds between the glass panes, I will never purchase a Pella window again. I will switch to either Anderson or Harvey for better peace of mind. I think your quality control and business practices are horrible and maybe even criminal.

We have had our Pella windows for 17 years. The first winter after having them installed, we started having condensation issues. The company was called and a rep came out more than once. Their solution was there was too much moisture in the home. Our humidity level runs 40% and below. If the temperature gets to be about 0 degrees and below, we will have ice build up. This has caused our windows to become moldy. All our windows are Pella but our door with windows is not. It's amazing the door never has condensation issues. Of course, Pella won't stand behind their windows.

About 5 years ago, we bought 7 windows and 2 sliders which along with installation cost us $10,000. Looking back, we should have shopped around more but we thought Pella was supposed to be a great company with a great product. NOT!!! With the onset of the first winter after installation, we noticed the house was no warmer than it was before we changed the 25 year-old windows we had. There were strong drafts coming from the top of the lower windows.

We built our home. Decided to use the best, we thought, and decided that Pella was the best. So we installed in total 60 windows and 9 doors. Two yrs. later, we noticed that the wood that frames the doors were turning darker & darker. With further investigation and time we noticed that the wood was rotting. Now there is a hole in the door and now the other doors are following the same path. We called Pella, a rep. came out and informed us that to replace the two doors would cost US $2000.

Contacted Pella in May 2012, during 10-year warranty all a houseful of Pella ProLine Windows. Water leaks in the windows and rots the sashes. Participated in Class Action Lawsuit (Pella lost) but still only giving discount on materials. Pella sent me a quote for nearly $9000 to replace their defective windows. I contend the warranty should still be in effect, it was interrupted by the Lawsuit. The Third Party Arbitrator told me Pella is not bound by the court's decision -- they can honor the warranty. In addition the Class Action Suit was only for opening, transom windows, I have rotting stationary windows and a sliding glass door. Two years this has been going on. Pella Corporate does not allow anyone to talk to a decision-maker.

We have the same issues as others in here. Air coming through the windows and doors... ice building up during the winter. There is so much air coming in the blinds blow in the wind. They have done this from the beginning. Pella said our house and too much humidity (33% is not too much) and the windows were installed out of square. Impossible to install out of square..... that is set at the factory. One of the techs that finally came out used a 3 pound sledge hammer to try and square the window. I almost used it on him. Very unhappy. I turned them into the Better Business Bureau with no help. Even the tech disagreed with their findings. DO NOT PURCHASE ANYTHING FROM PELLA!!

I love Pella. I had them replace all of the windows in my condo and they were perfect. Awesome product and awesome installer. I also have a house where I have had Pella install 3 doors and 2 windows (so far. More planned). Again, everything is perfect. The salesman was non pressure and very helpful. He scheduled a master installer to come out just to double check the door and window measurements before ordering. Installation day, the installer did a great job the doors and windows were the right product, right size, right color. Perfect. I don't like the price tag for Pella doors and windows, but I didn't buy Pella for cheap price. I bought Pella for the high quality, and so far, I believe that's what I got.

We have a Pella patio door. The clad aluminium is bubbling on the bottom of the door. The clad aluminium looks faded! Looks very old. This year we noticed frost around the handle on the inside of the door. I would never buy a Pella product. I recently purchased 13 windows from another company. Pellas’ loss.

We purchased Pella double hung windows about 3 years ago for our entire house, except for 2 windows of another brand that had been recently replaced. Pella did the install on the windows. The first winter we immediately noticed how drafty the windows were (way worse than the 30yr old windows we replaced!). Once the temperatures fell below freezing we had actual frost build up on the inside of the windows and on the frame. In sub zero temperatures this actually builds up to be 1/2 to 1" thick around the entire wooden window frame. We've called and emailed several times. The only response we get is a canned email reply telling us we have too much humidity in our house with guidelines of what it should be. Well...we are within their guidelines, have also tried running the dehumidifier which pulls nothing out of the air because it's already so dry. We've also tried contacting corporate, and got the same exact response!

I have Pella Windows, 3 years old. I am working on getting it taken care of. Would appreciate a call from someone. I am really angry.

I purchased 2 large living room windows in 2013. The salesman Jon in Erie was very nice. I asked a lot of questions but was given mostly wrong answers. Winter came and I have condensation, water and ice, yes ice on the inside of these windows. I had a rep from Pittsburgh come here and he was absolutely no help at all (has his speech ready before he got in the door I think). I told him to leave because he was giving me no answers. I then called Pella corporate and after explaining all that was going on, he said to talk to the sales person in Erie. I told him he was corporate and that was his job and he argued that it wasn't his job. For the price you pay and the nonsense you get about best service this company is overrated. I am purchasing 5 new windows this year and not from Pella. What a huge disappointment. Will also contact Better Business Bureau and continue updating consumer affairs.

We installed (6) double hung 750 series windows, (1) casement 750 series and (2) multiple unit 750 series double hung windows in July 2012. My wife noticed in the winter that these windows seemed rather drafty, but I thought it might be normal. Then we got a blizzard with subzero temperatures, which is when we had physical evidence all our Pella windows are leaking in the corners, between the two window panes, at the channels and where the multiple units are ganged together. We had our local Pella rep come by and inspect these windows and the first thing he went after was the installation, commenting "Who installed these windows", then I told him I did. He proceeded to find slight flaw after flaw with the installation, blaming the draftiness on this issue. His remedy is to change the gasket between the 2-window panes, add mohair strips to each channel and put these little foam rubber pieces at each lower corner of the window. I would think after spending thousands of dollars on these windows that I would not have to deal with situation ever, but judging by all the comments I've been reading I'm in for a long nightmare. I am interested in joining in on a class action lawsuit, if anyone else is interested let's get this rolling, as Pella obviously does not care about their customers after the sale.

In the fall of 2009 I replaced all (18) of my double hung windows (original Rivco) with Pella Precision Aluminum Clad Wood replacement windows purchased from Lowe's. The first winter I noticed some air infiltration on the sides of the lower sashes which was corrected between my contractor and Pella. Now 5 years later, with the extended cold NE weather, I am noticing drafts around all the windows and in a few cases I can nudge the lower sash to one side and see light along the opposite side. Pella refuses to accept any responsibility for the problem. Needless to say I am very disappointed and would not recommend Pella windows. Has anyone else had this problem and is there a fix short of replacing all the windows? Please help.

I wish I knew about this site before I invested $20,000 in Pella Products. I had 6 windows, 72" x66", a patio door, 72"x72" and a front door with side windows and a storm door installed. There was decayed wood detected on the inside of one of the large windows, I called service. I had to pay 50% for the window and labor to get the window replaced. When the service men got there and they took the outside bottom panel off to remove and install the window, it was all decayed under both windows. I paid more for materials and labor.

Jan 2014, Pella installation miscalculated my window installation. Hoping they will resolve the window. These are 250 lb. hurricane windows. Word of advice: do not let an installer remove all windows at one time. Re-measure each, and install one at a time. Best to pay with credit card. Check out my photos - I can see my fruit trees through the gaps above the windows. I am very disappointed and upset. You can reach me at **.

I had 16 Pella windows, 2 sets of atrium doors, and 3 skylights installed in 1989. I picked them out, my contractor purchased them and installed them. I got the mini blinds between the glass for all windows except the skylights. I have been very happy with everything. I guess quality was better in the early days. Now that my window washer died in his 90's, no one else knows how to disconnect the mini blinds on the skylights to wash the windows. The Pella dealer doesn't know and has no literature which tells.

From inside of house can see light from left bottom corner up 30 inches and big draft in 10 below weather. Also top right corner 4 inches. New seal is 85 dollars and some change. Door was special order. Thought I was buying a quality door but was wrong. The CEO was on a commercial the other day and said satisfaction guarantee. I will never ever buy anything with the Pella name. The only way to beat big companies is to spread the word to everyone you know and never buy the product again.

On 7/8/11, we paid $2989.58 for a sliding glass patio door with the blinds in between the glass door. When the two arrived to install, one appeared to know his business and the other did not. The install was a little sloppy, but, we worked with it. The doors appeared slightly bowed, and, the screen would regularly jump out of the track. Again, it was not fixed to our satisfaction. About a month ago, we noticed that when the sun was shining on the doors, there were 6 streaks between the glass, where the blinds were touching the glass between the windows. Quite unsightly. We called for service, and, were given a date approximately a month out.

I bought windows and a balcony door for my condo 2 years ago and now these products are failing. They are drafty and warping. They are supposed to be thermal vinyl Argon gas windows and door. This fall I had water coming in thru the balcony door and when I called they said warranty is over and I have to pay 160$ for someone to come out and look at it. What a scam how are they gonna have a 10 years parts warranty but labor not included. My windows are always full of water and mold and I bet if I take apart the moulding there would be mold all inside the window. Worst purchase I ever made, out 3900$.

My mother purchased 7 replacement wood Pella windows to alleviate drafts caused by our old windows. She paid $1,000 per window. The replacement windows are junk. We have more significant drafts than before. The service people have been called and they come and they put in little rubber stoppers in the side of the windows. The stoppers fall out and the drafts continue. The windows leak on the side of the window and therefore I don't think these are custom measured windows. They don't fit right.

I have to replace three out of five Pella panels for $6000. The water got in between the aluminum panel and wood and rotted out. Now I have four sashes where the water got between the bottom of the sash aluminum cladding and wood. That's going to cost me another $3000. All in a home 13 years old. Pella windows are garbage. Don't be a fool and buy their garbage. The company has no integrity. Rather than do the morally correct thing and admit it and make good, you hear lies like the builder installed them wrong, and they make that statement and never even inspect the windows! I hope their company goes bankrupt from the Saltzman class action lawsuit. That would be best for the American consumer.

We built our house in 1988 (yes - that's a long time ago, but read on) and purchased (direct from a Pella store) 32 aluminum clad wood windows for a handsome sum. We thought Pella was a high quality product. Within a year or so, the latches on the double hung windows started to fail. They simply fell apart. Early on, I would call Pella and they would send a replacement latch out free of charge. The original latch had a button on it that is depressed to open the latch. The replacement latches provided don't have this feature. Clearly, given the number of latches that have failed (more than half of them), the original design was defective.

Pella sold me their top of the line windows and doors, while telling stories of lifetime replacements, and that the company stands behind their products like no other. My windows are rotting, and Pella is not standing behind the products. There are class action lawsuits against Pella for this very issue, for their pro-line products. But because my windows are the architect series, which cost more, they won't cover them because not enough of us have come forward. Any positive post on this site is definitely a Pella company post. Nobody who has these windows that literally rot away would post anything positive about the company.

We had Pella windows- Architect series, stained wood sashes installed several years ago. We are very satisfied with the product and the installation. Everything went as planned and there were no surprises. Last spring our kitchen screen was damaged by our cat- a clean slice about 3 inches long. Then over the summer while painting the bathroom, paint was splattered on the bathroom screen. I attempted to remove it with Goof-Off and it damaged the screen material. Deciding to repair the screens I called to buy the fabric, planning to replace just the material myself to save money. I've replaced the fabric on our old screens before and it's not too hard to get it right.

We built our house in 2003. Used Pella windows because of the "quality". In 2009, one of the casement windows would not close, contacted Pella and they fixed the window under warranty. 2012, contacted Pella because was not able to close another one of my windows. They were going to charge around $100 to fix the casement. I managed to get the window closed and they did not come out. 2013, the window would not close again. Contacted Pella, at this time they told me that there was a class action suit on the Proline windows. They said they would come out and do a courtesy review of our windows to see if they had the damage as defined in the lawsuit. I told them that I was surprised that in 2009 and 2012 no one mentioned an issue with the windows. The repair representative asked me was I sure and I said yes.

We built our home in Indiana in 2001. Our builder selected Pella's ProLine windows that were then installed by Pella. I didn't notice until recently that at least 2 of those wooden Pella windows have a rotted out frame along the bottom. One is a fixed window and the other is a transom. Pella tells me they will charge me $129.95 for a trip charge just to look at their windows!! Also, an Interior of glass of another replaced transom is dirty showing finger prints of whomever placed the glass in the frames. Do they expect me to take out the panes and clean all of the glass? I don't think so. Then another $129.95 trip charge to come back and replace these windows plus cost of each window and the labor!! This is NOT my problem but theirs!!

I bought a Pella storm door in December 2012. Less than 1 month later, I noticed the door not closing properly. I looked at the bottom air closer and noticed the screws were loose. I tightened the screws and about a week later, the same thing happened. I kept tightening the screws and now about 10 months later, the screw stripped out of the door. I have contacted Pella and am waiting for a reply.

Apparently, Pella only expects their product to last for 2 years because that is how long the warranty is total replacement. After 4 1/2 years, I have a leaking seal on a window that cost us $1,368.55. Pella informs me, very nicely but still, that I must pay labor at the cost of $100 per man, per hour to replace it. Did I also mention that cold air streams in these windows? I will NEVER purchase Pella again. I thought I was getting a superior product but for the price difference and the lack of superiority, Pella just isn't worth it.