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Reviewed Aug. 6, 2020
Every time we lose service it takes days to be restored. I report the outage with no feedback! Eventually I check in and it gives estimated restoration for days later with no description of the problem. Next they typically restore prior and let us know a day later that they did this. PECO just sent crews to Florida to react to tropical storm when they are completely incapable of handling anything on a local basis! I have a condo in Florida and get up to the minute status reporting on outages! No right to treat customers this way and should be penalized for its incompetence!
Reviewed June 8, 2020
PECO couldn’t care less about its customers. The robot always answers the phone. Do they even have employees? Service seems limited to collecting bills. After a recent storm my power and my neighbors’ was out for over 4 days. Peco was not prepared at all to restore power. Try living for four days without power for refrigeration, cooking, washing & drying clothes, internet, cell, vacuuming, lighting (living in darkness after 8 p.m.), air conditioning in 90 degree weather, alarm clock, etc. PECO should have to pay for our lost food, eating out, taking clothes to laundry and even loss of enjoyment of everyday activities. They cost us and many others a lot of dough because of their ineptitude. That’s the power of a monopoly. We have no other choice but to use the biggest loser called PECO!
Reviewed June 7, 2020
Very unhappy with PECO. Lost power Weds midday... End of Saturday night and still no power. Told every day that it will be ready that night at 11pm and then nothing. Date gets pushed back again and again. Now new date is Sunday June 7th 11pm. Just giving another sense of false hope. There are still many unhappy people in the area without power. This is ridiculous. More resources need to be put on this. PECO should have been better prepared. What a total disappointment!!!
Reviewed June 4, 2020
I lost power almost 24 hours ago and there is still no crew scheduled to fix it, and the estimated fix time is MULTIPLE DAYS from now. Peco does NOT care about their customers and has awful customer service.
Reviewed Nov. 28, 2019
On Thanksgiving morning at around 9am 2019, I heard the transformer blow out on my street. The whole block was out and my wife was just about to put turkey in oven. I called the PECO emergency line. Around 9:30am I stepped out to get coffees from Dunkin Donuts around the corner. I got back around 9:45am and as I pulled into my street, I noticed a PECO truck parked at the transformer. I honked at the technician as he was in his truck, he rolled down the window, I said, "I'm the one who called. I think the fuse blew out." He said "it's already back", then winked.
I swear, as he winked I noticed a Halo around his head, LOL, JK! I thanked him (actually wanted to hug him) and wished him a Happy Thanksgiving because he saved our Thanksgiving, Thank you to that technician (wish I knew his name) and thank you PECO ENERGY, who came out and fixed an outage within an hour on Thanksgiving Day, unheard of!!!!!
Reviewed Nov. 8, 2019
I have never dealt with such a horrible company. I called them three weeks before my move to inform them of changing my service over. They assured me that everything would be ready on time. I close, go into my new home and there is no gas. I contact them and there is a lock on the meter and after two days of going back and forth with them and getting different stories every time I finally on Saturday get an appointment for the next Friday. I wait all week in the cold and of course no one shows up or calls on Friday. After an hour of fighting with them I now have to wait until Monday when it's going to be very cold all weekend. Thank you for making buying my dream home such a nightmare.
Reviewed Oct. 7, 2019
Called to open an account in both mine and my wife's name. Customer rep cut me off immediately and just transferred me without permission to a third company that tried to sell me some random warranties. Is this a joke? Have not been treated this crudely by customer service ever. Nice welcome to PECO. Maybe I should switch to propane electric.
Reviewed Sept. 21, 2019
Why is PECO threatening to shut off electricity when I have not missed a billing cycle? My bill was due September 4th and letter was dated September 17th. If shut off, I will be required to pay an unspecified reconnection fee. Is this how PECO is bleeding the middle class?
Reviewed June 10, 2019
Out of the blue I'm in collections for owing PECO $525.00. I have no knowledge of this account and I have received no correspondence with any details as to how this amount came about or what this is regarding. Why do I have to dispute this charge and have my credit score go down? Why doesn't PECO have to prove I am responsible for this first? Bad business!!!
Reviewed April 16, 2019
Live power lines laying in my yard. Been waiting 2 days for PECO to fix them. Horrible service. I have called twice. This is very dangerous and can cause a fire. Had a storm and high winds that knocked them down. Cannot even let dogs out.
Reviewed Jan. 8, 2019
Apparently I missed my payment due to a move to another state, when I found out I immediately paid full amount over the phone. I was then sent a threat of turn off 2 weeks after paying if I didn’t pay their assess deposit of 385.00 because I was late, essentially they want 385.00 to hold for 12 months! My bill I was late for was under 200. They hold the money for a year as they stated to me as punishment! I am reporting to Public Utility Commission to report this horrendous practice.
Reviewed Dec. 14, 2018
I made an online payment. I checked by bank a few days later and saw they charged me twice. I spoke with customer service who told me that I cannot get the refund back because even though I made a payment, I still had a balance due so they charged me for it. I said, "You unlawfully charged by credit card a second time because there was still a balance due?" She said, "Yes, well, it was due anyway." Stopped payment with my bank, which will take up to 30 days.
Reviewed Sept. 19, 2018
An account was added to my credit report August 2018. According to Peco Energy, I owe them over $3,500 from the year 2013. The thing is, I closed and settled my account before I moved to Arizona in 2012. The customer service agent couldn't provide any more information for me, just referred me to a collections agency.
Reviewed Aug. 12, 2018
Took ten days to turn on... Moved into apartment and literally paid rent for space I couldn't even occupy. Plenty of turn off notices. I was always just paying and paying and paying. Definite wiring issue in my home causing my bill to be $700 a month sometimes! Called PECO to come check it out, they came and did nothing. Switched my showerhead... OH THANKS PECO YOU SAVED MY LIFE. My electricity with PECO is literally a rent bill. Terminated my account and left my apartment. I hope I never have to deal with this business again. They're not trying to help people.
Reviewed July 24, 2018
I never received a shut off notice. Came home on July 23 to find my service shut off for $235.00 so I contact PECO because I had made a payment on the July 2 in the amount of $224.00. They stated that a new payment was due so after making a payment for $310.00 to get service restored I was told it would take anywhere from 4 to 72 hours for service to be back up and running. They had no care that I have a five-year-old in the home and this is a big home that runs hot on humid days, now I have to leave my front door open in a not so safe neighborhood and it’s already been 12 hours later. And not to mention I was told I have to make a payment of $174.23 by July 30th and my fridge is getting warm that’s going to be food wasted that I have to put more money out. PECO needs to get better with their service because they don’t have any problem ripping us off!
Reviewed March 5, 2018
Practically PECO services the lines and it is their responsibility to make sure risk is minimized to the distribution network. They see it is as allowing vendors like Direct Energy take over billing for a small discount but that is as far as they go. No one inspects trees around power lines, no one sends the township public works dept any report so that they can base off action for asking owners to do better tree management. Now after the storm, in the first township North of Philly there are 1200 without power due to exemplary negligent tree management in which they claim they have no role. It is just ridiculous how they abandon responsibility and didn't step up on overtime and repair crews to remedy the after effect of the recent storm.
Reviewed March 4, 2018
My wife and I have been not had power since Friday March 2nd. Just received notification that my power will be back Monday night March 5th at 11:59PM. That's 4 days without a place to go. This was the straw that broke my back. Not only have I had to pay ridiculous electric bills of $500 and $800 for January & February, I have to empty out my refrigerator of newly purchased groceries over $125 as soon as my home is warm enough to be inhabitable again. My electricity runs underground, how can this keep happening anytime the wind blows over 20mph. Can’t PECO “An Exelon Company” learn how to be preventative instead of reactive in this day in age- especially with all the historical data they have collected on hubs, transformers or switches.
This is a monumental joke to pay these prices and receive this service. I don't even see one truck out on my road Paxon Hallow - according to Pecos map where the issue lies yet power has resumed to residents living just across the street. I don't want to hear, "We're sorry for the inconvenience, safety is our top priority" or "We are working safely to assess the damage and restore service to our customers as quickly as possible," because there are no maintenance or utility trucks assessing anything and it's day 3 of the outage.
What other option do consumers have? 3rd party electricity companies that save you money, but have no maintenance or utility trucks. I don't understand why this seems to be a quarterly issue, with the same outcome every time. Can Peco stop being an apologetic Exelon company, and start being a company with energy solutions? Because as I shiver typing this complaint wearing 2 winter coats, and look out my window to see power across the street is a slap in the face with no solution in sight.
Reviewed March 4, 2018
Every time I turn around my bill gets higher and higher... Don't get it and I'm changing. I get disability... How in the heck can I pay 600.00 in electric bills. And it's just me...something is not right. I don't know if someone is using my electric... I never see anyone coming out to check my wires or any like that. I'm definitely changing. This is ridiculous.
Reviewed March 3, 2018
More than 36 hours after power loss we are still without power and as I drive all over the township I see no PECO trucks anywhere. Isn't anyone working? If I didn't pay my bill I know they'd shut it off on weekends and or a holiday.
Reviewed March 2, 2018
I have PECO, though I have Solar also. It seem fair. Last month, no bill from PECO. I did sign up for a different supplier for electric. Titan electric and gas.
Reviewed Feb. 17, 2018
I'm not well-versed on power companies. PECO is the one that serves me and I have no complaints. The power rarely goes out, but when it does, you can call them and they'll tell you how many people have been affected by the same outage and they'll give you an estimate on when the power should be back on. There used to be more power outages about 5 years ago but lately, it seems like the power rarely goes out, which is very much appreciated. I also think the monthly bill is fair. It's pretty low in the winter and very high in the summer during air conditioning season.
Reviewed Feb. 16, 2018
I am single, living alone, with minimal electric and am being charged $60/month since Exelon took over it. I was being charged $20/mo previously. Outrageous escalation of prices.
Reviewed Dec. 11, 2017
We're moving. After 30+ years of PECO service, we filled out the online form asking them to stop service on January 8, 2018. We quickly got a response thanking us and notifying us that they were turning off the electricity on DECEMBER 8, 2017, giving us just 12 hours notice. Of course, there is no way to get in touch with them on the weekend - their offices are closed. The fact that the offices are closed did not stop a PECO representative from stuffing a notice in our door on Sunday saying that they were terminating our service because we "did not meet the requirements and/or complete the application for utility service."
We called first thing Monday morning and although the customer reps were pleasant, we now have to set up a completely new account - they DID say they'd waive the $6 application fee and would not require a deposit for starting the "new" service - how thoughtful. We also have to reapply to our electricity supplier who will now charge us a $70 early termination fee. We asked if they could just fix their error without going through all the hassles for the 29 days we have left here but no one would listen and we have to deal with all this because of their mistake. Not a word of apology or admission of error. Just another monster corporation that plows along, taking all in its path.
Reviewed Dec. 7, 2017
I signed up for so called "budget billing" before the start of summer and my bill started out at $90 a month. Now I know they're supposed to readjust the billing every 4 months but it wasn't even 4 months before it went up. Now they are charging me over $200 a month and I currently owe them over $500. I am a single mom and I have a good job but my take home pay is not sufficient and after paying a mortgage and other utilities and food and gas there's just nothing left. Their "budget billing" is an absolute joke. DO NOT GET SUCKED IN LIKE I DID!!!
Reviewed Oct. 30, 2017
Power outage is frequent, very very frequent, so frequent that it's now making me consider to buy a power back-up system. They take hours and hours to fix an outage. A few weeks ago, there was electricity for almost entire day – from morning until early evening. The issue persists nearly every week. I am urgently looking to change this provider even if this takes a toll on my monthly electricity bill.
Reviewed Aug. 31, 2017
Hello. I'm sitting in the dark with my daughters. One of them is 11 years old another one is almost 2 and the youngest is a month. 2 of my daughter chinchillas died. I have 4 fish tanks with exotic fresh water fish. I've been dreading are all dead. Peco never told me they when cutting my power. I've been out of work for a year due to my health last Sept. I filled out a assistance app with them and never saw a bill since so I figured it was worked out. But I guess not so now. We lost our pets and it's all Peco fault. I feel a big company like that and it gets shut off over 800 dollars and had no idea what was going on and of course they could care less about anyone and their families or pets. We just lost a lot and we are still sitting in the dark.
Reviewed Aug. 23, 2017
PECO does not care about customer at all. Okay it was our fault that we missed the payment and the gas was cut off. The notice left at our door was for $295.00. We called immediately and paid a total of $375.00. Told our gas would be turned back on. The next day I had to call again. All of a sudden there an additional 127.00 due (Peco was having problems with their computer the night before). Paid another 127.00 dollars. Four hours later all I wanted was a call from the technician before coming so that we could be there. Peco expected us to wait at the for 24-72 hours which would mean (3) day out of work.
I was told that the technicians did not carry cell phones and could not call before showing up. What happens when the technician has an emergency when working on the gas lines? I was told that did not know what the technician was to do in cases of emergency but they could absolutely not call before coming to turn back on our gas. Who knew that a gas company would offer a service to call ahead when giving a 3 day window for service. They would rather have a family have no gas at all. What a major disappoint. Would change gas companies if I could.
Reviewed July 22, 2017
I've been on CAP about a year, in the beginning it was great. The discounted rate made paying my PECO bill affordable. In the last few months there has been changes made to the CAP program, now there's a monthly credit that's given annually but divided into 12 months, it's a joke. I'm disabled with a very low monthly disability check and my monthly credit comes out to $3.50, that's right three dollars and fifty cents.
I called the CAP number and spoke with someone who said you're lucky to get a discount at all. Isn't that a nice way to talk to a customer who by the way has been paying PECO bills on time every month for 45 years until recently. I'd like to tell them to forget it. They need the $3.50 more than me if that's all they can do. Whoever changed the discount rates on CAP should work for a place where they can't be involved with the public. I'm disgusted really I am. Think about it. A savings of $3.50 a month, big deal PECO. You got us under your thumb.
Reviewed June 14, 2017
It is now June and I still don't have electricity. I recently lost my job and had to move back into my home that I wasn't renting out. The renter moved and had the electric turned off from under his name. This was in the beginning of May. My son and I were forced to move back due to this horrible time in my life. The home was vacant for about a week, so we could get our affairs in order. I placed an online order with PECO to have electric turned on in my name. A few days went by and I didn't hear anything, so I decided to call. At this point, a very rude/abrupt woman answered the phone like it was her personal cell phone and I felt as though I was interrupting her by calling. She told me that I tampered with the electric and owed thousands of dollars. I was floored and asked to speak to a supervisor. Surprise, surprise, she was the only person I could speak to and the supervisor.
How is it even possible this day and age to steal electric? Why would they even make that possible?? I can barely get the remote to work properly let alone rewire electric! I have never even gotten an electric account placed in my name before in my whole life!! However, since I am the homeowner, I am responsible. Also, I homeschool my child and it is way too hot during the day plus we can't get access to the internet, lighting, or most anything without electric. Not to mention I have Asthma.
Currently, I am laying on my living room couch at 2:30am with a battery operated lantern and a cooler full of ice. I can't even buy any food right now for me and my child. Where am I going to get thousands of dollars when I just lost my job and I'm saving every penny to pay my mortgage to keep a roof over our heads? We have nowhere else to go and it's so hot in here. We are drenched from head to toe and I'm in tears writing this. Is there really no help? Is this really a way to live? Not to mention, the water bugs outside in this heat are monstrous and I can't see anything in my dark house this late at night. This is an awful way to treat human beings. I called PUC and they really didn't do much. So what now? This is awful.
Reviewed May 25, 2017
On 5/16/2017 at approximately 6:30 PM, I noticed that a 4000v PECO wire was contacting a tree located in the back of our property. Specifically, the tree was smoking. We have called in the past to PECO asking them to cut this tree back due to the proximity to the wire. I immediately contacted PECO emergency line to inform them that a tree was in contact with the wire and was smoking. I was informed that PECO would dispatch a team member to address the issue. After approximately 20 minutes, I again called the PECO emergency line. In addition, nearby neighbors also contacted the same PECO emergency line, due to concern over the now smoldering tree limb.
A PECO representative did arrive and stated they would tie the 4000v line back from the tree, and would request a PECO tree service team to cut down the tree the following day. The representative waited for additional help, and the two PECO representatives tied back the line. However, at this point, the tree limb had escalated from smoldering to having active embers and flaming debris fall from the wire contact site. PECO representatives indicated this was not a concern. Approximately, 20 minutes later, the large (`30') achieved a level of burn through that it snapped and plummeted to the backyard. Due the large disturbance and danger to the family, my husband and I evacuated the house with their daughter and pets.
I, again, called the PECO emergency line. During this phone conversation, I repeatedly attempted to inform the phone representative that the tree limb from the previous calls had fallen. The limb was now laying across the 4000v line, the ground line, and the two polarity lines. The phone representative informed me that the previous in-person PECO representatives had deemed the situation safe when they left. I explained the situation had changed and requested additional assistance. No additional representative arrived.
At this point, my husband called the PECO emergency line and informed the phone representative of the situation. Dr. ** was informed an in-person representative was en route. After another hour, My husband called the PECO emergency line, again, and asked for a supervisor. He was informed that the supervisor would call back. My husband spoke with the supervisor approximately 15 minutes later. The supervisor informed my husband that trees were the homeowner's responsibility. My husband explicitly stated the timeline, and requested additional help. At this point, my husband also informed the supervisor that this indicated neglect as the limb was laying across four (4) active PECO lines, had damaged the property, and presented a danger to home and life. The supervisor dispatched a representative.
At approximately 12:40 AM on 5/17/2017, a PECO in-person representative arrived. After viewing the damage, the in-person representative informed my husband that the tree limb was now live (i.e. electrically charged) and was dangerous. Further, he informed my husband that this should have been addressed earlier, and he would have a team address it. At approximately 4:00 AM on 5/17/2017, a team arrived and dismantled the tree.
Upon inspection of the site in the morning of 5/17/2017, a debris field was across the yard. And the tree has specifically damaged: the home gutter system, the home siding, a window jam. Due to the height of the room, and the remaining debris field it is currently unclear if there is roof damage. A unknown wire, although reported by PECO representatives to be cable TV is still on the ground.
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