PECO Energy Company Reviews

They sent me an extremely high bill. I never got a shut off notice. I asked for a shut off notice so I could get assistance and they said it was a system glitch so I couldn’t get one. I explained that without the shut off notice I couldn’t get the help I qualify for. They told me they’d send it but never did. Then they asked me did I want a payment arrangement? I said no, I want the grant to qualify for. They never sent it until after the grant deadline was over. They literally kept me from receiving this grant. Unbelievable.

I really like that PECO is flexible with payment arrangements that will suit me or whoever in a crisis when a bill is due. However, today I was on the phone waiting for an hour and granted there is a long wait, the customer service sucks. If I’m calling about my payment plan why is the first question, “Would you like to get off your payment plan?” I calmly ignored that question and asked if I can pay my bill? If the company closes at 7 pm and the phone is answered at 6:50 pm, why would you not look up my bill so you can confirm what I’m asking. I was unable to pay on my bill and both women were rushing to get off the phone. My questioned was never answered and now who knows if my bill is due or not. My app is always showing something different and the website has issues. If it’s not a person answering with a language barrier it’s a person being ignorant.

Terrible customer service, ignorant and rude. No common sense when conversing about your account. Mixed my account up with someone else saying I am to pay for someone else's account. Turned my gas off due to an emergency, haven't had gas in two days. TWO DAYS!!! Wasn't considered an emergency so had to call customer service. On hold for more than an hour, very unprofessional. Quick to remind you to pay, but taking their sweet time sending someone out to turn my gas back on. DO NOT spend your time or money with this money hungry company.

Can't track my usage anymore on the website or the app, and notice my bill has gone up. I think there doing something shady, I'm also getting 2 or 3 bills a month with different charges, what going on with them.

I moved to Buckingham PA about a year ago and had to switch to PECO. Since then we have had a power outage at least every 2 months. And don’t even try to call customer support, you will NEVER get a person to speak to. They honestly just don’t care!!

I’d give 0 stars if I could. Absolutely worthless company. Employees are complete idiots. They are rude, and they never make accommodations for customers. This company is constantly price gouging, especially during extreme weather events, not to mention demanding more money out of their customers through excessive fees, deposits, or surcharges without clearly explaining why, and they absolutely target certain demographics, mostly lower-income families and people with bad/lower credit scores. They do this on purpose, and they are never friendly or apologetic when communicating with their customers. And apparently, any payment that you make, even if it's not the full amount, will get credited towards your deposit before your actual bill, so even if you're making payments the best that you can, it's going to look like you're not paying your current bill.

Constantly increasing power bill and power is never stable. I barely use my heater during the cold month however my bill kept getting increased every month. I think they just randomly increase people’s bill during the winter season.

I have been a new Peco customer since June 2024. It is now January 2025 and I have yet to get a bill from Peco. I have called them numerous time about not having a bill for seven months. They have told me it’s because we have a new system. Meanwhile, all my neighbors friends and family are getting their bill on time as I sit here and wait until when they decide to send me a bill I will be backed up 12 months of accumulated bills. I have also been told that I could be put on a payment plan but being put on a payment plan not only would it be a lump sum but the upcoming bills will be coming as well. I am so frustrated that for seven months. I can’t get a bill from Peco.

Just spent 54 minutes on a call with PECO. Transferred to 4 different departments only to be transfered back to the representive that I initiated the call with. Only to find out that I make too much money to have the 12 month $470 service deposit waived. Oh! They will hold my money 12 months and return it to me without any interest payment. Not to mention that tthey just received a 10% rate increase from the PA PUC! PECO is the worst!.

PECO, one of the largest utility companies, continues to push for rate increases, often securing commission approval almost annually, despite widespread frustration and dissatisfaction from the public. Customers are left dealing with unreliable services, such as an online payment system that frequently fails and bills that are confusing and lack transparency. For a company of this size, with the resources it has, there's no excuse for such disorganization.

I had no bill for 2 months! I got no letter or communication of any kind about their billing issues. Their solution for this issue is a deferred payment option. That’s a joke. As a consumer, we’re held to a certain standard. The company should be held to that same standard. They should have to eat at least a month's bill. Fair is fair.

PECO issued me a 10 day shut off notice. Bill was due 10/29. Notice was generated 10/30! Amount owed - $112.40 Notice received on 11/4. I called customer service. Rep said they’d changed their billing policy in June. I asked him who at PECO lost their minds? He asked if I could pay that day. He’d assist me. I said yes, I planned to pay online and didn’t need his help. Hung up. Paid in full online. Within 3 days I got a PECO resolution notice. In summary: it said I owed them $0.00 due by 11/15 or they’d shut off service. It stated I’d asked for a payment arrangement and refused a payment arrangement. Completely false. I’d only called to ask why issue a shut off notice on a one day late bill for $112.40?!

Absolute trash. My bill said due on Nov. 13. They shut off my power after 2pm on Nov. 7, and the site tells me it's for nonpayment. I was at work, and I have food in the fridge and freezer. I cannot cook my dinner. I have been on hold for 30 minutes.

Their customer service is the worst ever seen. I cannot get to an agent! I am waiting latterly hours!! And at the end they hang up with a blink of an eye before even hearing the situation. This had happened to me 3 times already!

Worst company to deal with. They do not have any accomodations for any of their customers. Peco will shut you off. Just because you owe $25 and won't let it accumulate. I understand a $200 dollar shut off but not anything under that. You shouldn't get a shut off for $50 dollars. This is predatory. Thank The Big Bad Peco For This Design.

The customer service rep just did not help me with my question. She wanted to know my issue but never resolved it. 1. I had to pay an overdue bill. 2. No verification. 3. Not willing to help. Transfer to credit which was not my issue??? Listen properly.

I asked them about rebates on a whole house heat pump to replace my 30 yr old central air. I was told I must get at least 18 SEER. So I bought a top of the line unit for $16k. After a tedious application for the rebate, they eventually told me I didn't qualify! I could have bought a lower SEER but foolishly believed the advice they provided. The customer service people don't know their own rules and regulations.

I just started back in April 2024 with PECO. They switched billing systems and it is now October 2024 and I have not received one bill. The last time I called they said that I am not the only customer with this issue and said that I would have to be patient. I said then get a humongous bill to pay. Then they said their are payment options. This is highly unfair and unprofessional of them to run a business like this and to say my case is still open and be patient. I think since it is their fault they should eat customers' bills and when the system is fixed start fresh billing the customers from then on.

Since June of 2024, I have been having tremendous issues with PECO Energy Company. I was on autopay with PECO up until that point and then that is when things started to fall apart. At the beginning of May, my checking account with M & T Bank was hacked, so obviously I had to shut the account down. M & T told me they would allow autopay from my old account for certain bills until they saw my direct deposit from my workplace go into my new account. When M & T Bank saw that my direct deposit went through, I was able to close my old checking account.

High bills. Bad customer service. Waited over an hour and then received the worst service. The customer service rep hung up the phone on me and my problem is still unresolved. PECO please reach out to me to make this matter resolved. Sahir

Peco changed billing systems in 2024 and they sent numerous bills where there was not support for the charges or the support did not properly add up to the charges they were proposing. We have tried numerous times to obtain help and support and their customer service is horrendous.

Much like most of the reviewers here, it’s a shame that most people are stuck with no choice but to be forced to have PECO / Exelon provide power to people in the Philly/SE Pa area. While rates are sky high transmission/distribution (both systems/equipment requires updating but very few updates are being done) 4th highest - might even be 3rd highest now in the nation!?! Also on bills they sneak additional charges, like a vermin company that they are. I have over $2k of added charges that they refuse to give back.

Extremely difficult to get anyone on the phone, app never works, can't get a paper bill to check if I'm even being charged correctly. Login online hasn't worked in some time now. Reps state they are aware the portals and apps suck but oh well. Feel the bill is outrageous but no way go fact-check anything since I can't get a proper bill to view. Absolute garbage of a company.

PECO is the worst company on the planet. I was on the phone with them for over three hours because they shut off my power. I have never had such worse customer support in my entire life. They were incompetent and sound like robots with all the repeating they do. No one knows how to effectively communicate at this company. After they finally resolved my power issue, I called again because I could not sign into my account. They said it should work in a couple days because their servers are down. It's been over a week and I still cannot sign in and pay my bill. When I called again they were useless and could not resolve and had no idea how to open up my account. Not a single feature works on that stupid app.

The worst a bunch of idiots on customer service line. I called them for more than 10 times but unfortunately all off them was the same. It's like they collected them from the streets. No education. Even doesn't know how to talk.

I don’t know when the PECO added auto monthly payment to me. I’ve been regular mail for many years. And then I paid by mail and added my cancellation payment for 3 months, call the Peco and waited for a long time and finally found help me to wave only 20 dollars and when I received statement they still not take away 20 dollars on top that added another 20 dollars! It’s so disappointed! What a terrible company and customer service!

l call PECO of Philadelphia to turn my electricity on in one of my rental property on April 2, and they give me appointment window from 7am to 12pm. It took me 45 mins to drive to the rental property. I was there 7am and I call them around 11:24 to know when they will show up. To my surprise I was told that they over book the appointment and they no one will come over, so I rescheduled to Monday and the same thing happens again. Call again for Tuesday. No one show up and I call again and make appointment for Friday which is today, no one show up. They told me is all day appointment that someone will come in from 7am-12am, I think they are idiots for them to think that I will allow someone to come to dark house. They are monopoly that's why they didn't care about their customers.

I absolutely HATE PECO. They are willing to shut you off for owing a dollar. On top of this I paid $200 online to avoid a shut off only to find out that the payment had to be P2P. I paid the P2P payment and was told that the other $200 would be credited back to my account 5-10 business days. Never saw that money ever again. These people are thieves and liars and as God is my witness I will never EVER do business with them again.

I spoke with Alisha at customer services, she was great! I had issues with my power and she got my power on up and running quickly. Efficient and capable on a Saturday. She did great and I am very appreciative.

PECO are liars. If they tell you you’ll get a rebate for installing a heat pump don’t believe a word they say. We got ours installed then came time for the $600 rebate and they fought us the whole time. We did everything they asked and for months wouldn’t give the rebate. Then when they knew they were wrong they gave us $50 out of $600. All they do is overcharge and take your money. So if you can go with another company definitely do so cause these creeps are scumbags.