PECO Energy Company Reviews

If I could give zero stars I would...going on almost 72 hours no power. The PECO customer portal provides no real-time updates on restoration status, and their automated messages create false confidence by marking requests as “complete” when nothing has actually been done. The lack of transparency and urgency is appalling, especially for something as essential as electricity.

If I could it would be 0 stars, one of the worst customer experiences ever. Currently my neighbor is paying for my power since they have our meter numbers mixed up. There is zero internal communication between representatives. They made everything extremely difficult and confusing and didn't seem to care about doing the right thing. Absolutely laughably awful.

One of the worst customer services I have ever encountered in my life! Your task will never be completed by incapable customer service agent. Also, you will be on hold at least for 45 minutes before you can talk to real person. They would ask you to email the documents and promise response in 3-5 business days but you will never hear back from them until you finally give up and call them again to go through the process including minimum 45 minutes wait time. Then they will tell you what's missing and repeat the cycle. It will take 3 to 4 cycles like this before you get your problem resolved. So bad and unrealistic. And you are left without any other option. I hope I never have to deal with them, but I know I will have situations to call them again as I manage multiple rental properties and there is no alternative.

It is absolutely terrifying that PECO does not seem to have a capable dev team setting up and ensuring that their website and payment systems work correctly. How can such a large company with such an important mission NOT have applications that work correctly? Shameful and frustrating. Do better, PECO.

Horrible. I tried to use the app and the site to get service turned on, it says it recognizes my added but then says error. I’ve tried for two days. I was on hold for 25 minutes, they said they couldn’t help, transferred me to another dept, waited on hold 1.5 hours today with no one coming on the phone and finally had to hang up. It’s worse than waiting for a real ID at the DMV. Just horrible.

So I just had to switch the names on my mom's account because she is getting older. Halimah from customer service was so helpful, and made the process so easy. Which eased our stress. She also explained everything well, and listened to any concerns or questions. Thank you Peco.

PECO has been horrible! Following the tornado they provided no information and you either could not reach a representative and when I finally did after waiting for hours they could not provide any information. It's now been 4 days following the storm and the entire neighborhood in Havertown is still without power. That is unacceptable. Finally had to get a hotel. God forbid you're late on sending in your payment. They are ready to terminate your service. I have lost all respect and confidence in PECO. I will be exploring any and all alternatives.

Peco has poor electric reliability. They have an atrocious response time to outages. Bill increases are not nearly comparable to service and staff levels. When the inevitable PECO outage occurs, we are subject to a bumbling recovery effort.

Since January of 2025 this year I have talked to a bunch of friends and have noticed that PECO is doing shady things with their billing and practices. It’s not just me! It’s obvious that no one ever even talked about their electric company and all of a sudden everyone is saying they’re doing something shady, which is not a coincidence. I have been noticing a lot of people saying that they’re raising rates and you can’t see your usage they’re overcharging and now I just heard from my wife who went to a hair salon and the stylist turned on the lighting because my wife was first customer and the lights are all burning and start to smoke. She said she just had new LEDs installed and Peco installed them and there was a firemen there who said Peco is doing this to start FIRES, he said that there also been giving people surge protectors which are also catching on fire!

You would think the puc would do something about Peco! Not one positive review. I would give them zero stars if I could. I have been without power for 2 weeks because they keep passing me from one idiot to another. My blood pressure has gone up I’m sure. My husband died last week and my brother in law reported that the electric was in my husband's name so I was shut off and trying to get it back on ever since. This is the worst experience I have ever had with a company! They know you don’t have a choice so they just don’t care. I hate them. I have spent on average and this is the low end about 15 hours a day on the phone with the heartless morons that work for Peco for 2 weeks now.

They sent me an extremely high bill. I never got a shut off notice. I asked for a shut off notice so I could get assistance and they said it was a system glitch so I couldn’t get one. I explained that without the shut off notice I couldn’t get the help I qualify for. They told me they’d send it but never did. Then they asked me did I want a payment arrangement? I said no, I want the grant to qualify for. They never sent it until after the grant deadline was over. They literally kept me from receiving this grant. Unbelievable.

I really like that PECO is flexible with payment arrangements that will suit me or whoever in a crisis when a bill is due. However, today I was on the phone waiting for an hour and granted there is a long wait, the customer service sucks. If I’m calling about my payment plan why is the first question, “Would you like to get off your payment plan?” I calmly ignored that question and asked if I can pay my bill? If the company closes at 7 pm and the phone is answered at 6:50 pm, why would you not look up my bill so you can confirm what I’m asking. I was unable to pay on my bill and both women were rushing to get off the phone. My questioned was never answered and now who knows if my bill is due or not. My app is always showing something different and the website has issues. If it’s not a person answering with a language barrier it’s a person being ignorant.

Terrible customer service, ignorant and rude. No common sense when conversing about your account. Mixed my account up with someone else saying I am to pay for someone else's account. Turned my gas off due to an emergency, haven't had gas in two days. TWO DAYS!!! Wasn't considered an emergency so had to call customer service. On hold for more than an hour, very unprofessional. Quick to remind you to pay, but taking their sweet time sending someone out to turn my gas back on. DO NOT spend your time or money with this money hungry company.

Can't track my usage anymore on the website or the app, and notice my bill has gone up. I think there doing something shady, I'm also getting 2 or 3 bills a month with different charges, what going on with them.

I moved to Buckingham PA about a year ago and had to switch to PECO. Since then we have had a power outage at least every 2 months. And don’t even try to call customer support, you will NEVER get a person to speak to. They honestly just don’t care!!

I’d give 0 stars if I could. Absolutely worthless company. Employees are complete idiots. They are rude, and they never make accommodations for customers. This company is constantly price gouging, especially during extreme weather events, not to mention demanding more money out of their customers through excessive fees, deposits, or surcharges without clearly explaining why, and they absolutely target certain demographics, mostly lower-income families and people with bad/lower credit scores. They do this on purpose, and they are never friendly or apologetic when communicating with their customers. And apparently, any payment that you make, even if it's not the full amount, will get credited towards your deposit before your actual bill, so even if you're making payments the best that you can, it's going to look like you're not paying your current bill.

Constantly increasing power bill and power is never stable. I barely use my heater during the cold month however my bill kept getting increased every month. I think they just randomly increase people’s bill during the winter season.

I have been a new Peco customer since June 2024. It is now January 2025 and I have yet to get a bill from Peco. I have called them numerous time about not having a bill for seven months. They have told me it’s because we have a new system. Meanwhile, all my neighbors friends and family are getting their bill on time as I sit here and wait until when they decide to send me a bill I will be backed up 12 months of accumulated bills. I have also been told that I could be put on a payment plan but being put on a payment plan not only would it be a lump sum but the upcoming bills will be coming as well. I am so frustrated that for seven months. I can’t get a bill from Peco.

Just spent 54 minutes on a call with PECO. Transferred to 4 different departments only to be transfered back to the representive that I initiated the call with. Only to find out that I make too much money to have the 12 month $470 service deposit waived. Oh! They will hold my money 12 months and return it to me without any interest payment. Not to mention that tthey just received a 10% rate increase from the PA PUC! PECO is the worst!.

PECO, one of the largest utility companies, continues to push for rate increases, often securing commission approval almost annually, despite widespread frustration and dissatisfaction from the public. Customers are left dealing with unreliable services, such as an online payment system that frequently fails and bills that are confusing and lack transparency. For a company of this size, with the resources it has, there's no excuse for such disorganization.

I had no bill for 2 months! I got no letter or communication of any kind about their billing issues. Their solution for this issue is a deferred payment option. That’s a joke. As a consumer, we’re held to a certain standard. The company should be held to that same standard. They should have to eat at least a month's bill. Fair is fair.

PECO issued me a 10 day shut off notice. Bill was due 10/29. Notice was generated 10/30! Amount owed - $112.40 Notice received on 11/4. I called customer service. Rep said they’d changed their billing policy in June. I asked him who at PECO lost their minds? He asked if I could pay that day. He’d assist me. I said yes, I planned to pay online and didn’t need his help. Hung up. Paid in full online. Within 3 days I got a PECO resolution notice. In summary: it said I owed them $0.00 due by 11/15 or they’d shut off service. It stated I’d asked for a payment arrangement and refused a payment arrangement. Completely false. I’d only called to ask why issue a shut off notice on a one day late bill for $112.40?!

Absolute trash. My bill said due on Nov. 13. They shut off my power after 2pm on Nov. 7, and the site tells me it's for nonpayment. I was at work, and I have food in the fridge and freezer. I cannot cook my dinner. I have been on hold for 30 minutes.

Their customer service is the worst ever seen. I cannot get to an agent! I am waiting latterly hours!! And at the end they hang up with a blink of an eye before even hearing the situation. This had happened to me 3 times already!

Worst company to deal with. They do not have any accomodations for any of their customers. Peco will shut you off. Just because you owe $25 and won't let it accumulate. I understand a $200 dollar shut off but not anything under that. You shouldn't get a shut off for $50 dollars. This is predatory. Thank The Big Bad Peco For This Design.

The customer service rep just did not help me with my question. She wanted to know my issue but never resolved it. 1. I had to pay an overdue bill. 2. No verification. 3. Not willing to help. Transfer to credit which was not my issue??? Listen properly.

I asked them about rebates on a whole house heat pump to replace my 30 yr old central air. I was told I must get at least 18 SEER. So I bought a top of the line unit for $16k. After a tedious application for the rebate, they eventually told me I didn't qualify! I could have bought a lower SEER but foolishly believed the advice they provided. The customer service people don't know their own rules and regulations.

I just started back in April 2024 with PECO. They switched billing systems and it is now October 2024 and I have not received one bill. The last time I called they said that I am not the only customer with this issue and said that I would have to be patient. I said then get a humongous bill to pay. Then they said their are payment options. This is highly unfair and unprofessional of them to run a business like this and to say my case is still open and be patient. I think since it is their fault they should eat customers' bills and when the system is fixed start fresh billing the customers from then on.

Since June of 2024, I have been having tremendous issues with PECO Energy Company. I was on autopay with PECO up until that point and then that is when things started to fall apart. At the beginning of May, my checking account with M & T Bank was hacked, so obviously I had to shut the account down. M & T told me they would allow autopay from my old account for certain bills until they saw my direct deposit from my workplace go into my new account. When M & T Bank saw that my direct deposit went through, I was able to close my old checking account.

High bills. Bad customer service. Waited over an hour and then received the worst service. The customer service rep hung up the phone on me and my problem is still unresolved. PECO please reach out to me to make this matter resolved. Sahir