PECO Energy Company Reviews

I asked them about rebates on a whole house heat pump to replace my 30 yr old central air. I was told I must get at least 18 SEER. So I bought a top of the line unit for $16k. After a tedious application for the rebate, they eventually told me I didn't qualify! I could have bought a lower SEER but foolishly believed the advice they provided. The customer service people don't know their own rules and regulations.

I just started back in April 2024 with PECO. They switched billing systems and it is now October 2024 and I have not received one bill. The last time I called they said that I am not the only customer with this issue and said that I would have to be patient. I said then get a humongous bill to pay. Then they said their are payment options. This is highly unfair and unprofessional of them to run a business like this and to say my case is still open and be patient. I think since it is their fault they should eat customers' bills and when the system is fixed start fresh billing the customers from then on.

Since June of 2024, I have been having tremendous issues with PECO Energy Company. I was on autopay with PECO up until that point and then that is when things started to fall apart. At the beginning of May, my checking account with M & T Bank was hacked, so obviously I had to shut the account down. M & T told me they would allow autopay from my old account for certain bills until they saw my direct deposit from my workplace go into my new account. When M & T Bank saw that my direct deposit went through, I was able to close my old checking account.

High bills. Bad customer service. Waited over an hour and then received the worst service. The customer service rep hung up the phone on me and my problem is still unresolved. PECO please reach out to me to make this matter resolved. Sahir

Peco changed billing systems in 2024 and they sent numerous bills where there was not support for the charges or the support did not properly add up to the charges they were proposing. We have tried numerous times to obtain help and support and their customer service is horrendous.

Much like most of the reviewers here, it’s a shame that most people are stuck with no choice but to be forced to have PECO / Exelon provide power to people in the Philly/SE Pa area. While rates are sky high transmission/distribution (both systems/equipment requires updating but very few updates are being done) 4th highest - might even be 3rd highest now in the nation!?! Also on bills they sneak additional charges, like a vermin company that they are. I have over $2k of added charges that they refuse to give back.

Extremely difficult to get anyone on the phone, app never works, can't get a paper bill to check if I'm even being charged correctly. Login online hasn't worked in some time now. Reps state they are aware the portals and apps suck but oh well. Feel the bill is outrageous but no way go fact-check anything since I can't get a proper bill to view. Absolute garbage of a company.

PECO is the worst company on the planet. I was on the phone with them for over three hours because they shut off my power. I have never had such worse customer support in my entire life. They were incompetent and sound like robots with all the repeating they do. No one knows how to effectively communicate at this company. After they finally resolved my power issue, I called again because I could not sign into my account. They said it should work in a couple days because their servers are down. It's been over a week and I still cannot sign in and pay my bill. When I called again they were useless and could not resolve and had no idea how to open up my account. Not a single feature works on that stupid app.

The worst a bunch of idiots on customer service line. I called them for more than 10 times but unfortunately all off them was the same. It's like they collected them from the streets. No education. Even doesn't know how to talk.

I don’t know when the PECO added auto monthly payment to me. I’ve been regular mail for many years. And then I paid by mail and added my cancellation payment for 3 months, call the Peco and waited for a long time and finally found help me to wave only 20 dollars and when I received statement they still not take away 20 dollars on top that added another 20 dollars! It’s so disappointed! What a terrible company and customer service!

l call PECO of Philadelphia to turn my electricity on in one of my rental property on April 2, and they give me appointment window from 7am to 12pm. It took me 45 mins to drive to the rental property. I was there 7am and I call them around 11:24 to know when they will show up. To my surprise I was told that they over book the appointment and they no one will come over, so I rescheduled to Monday and the same thing happens again. Call again for Tuesday. No one show up and I call again and make appointment for Friday which is today, no one show up. They told me is all day appointment that someone will come in from 7am-12am, I think they are idiots for them to think that I will allow someone to come to dark house. They are monopoly that's why they didn't care about their customers.

I absolutely HATE PECO. They are willing to shut you off for owing a dollar. On top of this I paid $200 online to avoid a shut off only to find out that the payment had to be P2P. I paid the P2P payment and was told that the other $200 would be credited back to my account 5-10 business days. Never saw that money ever again. These people are thieves and liars and as God is my witness I will never EVER do business with them again.

I spoke with Alisha at customer services, she was great! I had issues with my power and she got my power on up and running quickly. Efficient and capable on a Saturday. She did great and I am very appreciative.

PECO are liars. If they tell you you’ll get a rebate for installing a heat pump don’t believe a word they say. We got ours installed then came time for the $600 rebate and they fought us the whole time. We did everything they asked and for months wouldn’t give the rebate. Then when they knew they were wrong they gave us $50 out of $600. All they do is overcharge and take your money. So if you can go with another company definitely do so cause these creeps are scumbags.

Double billed my account, which I'm assuming was caused by them updating their billing system. Called; I was told I'd be sent a refund check in 5-10 business days. It's been well over 30 days, no check, and when I call, I get a different answer every time about whether the check was mailed or not, was told no check # exists so they can't even see where it is at, etc. To boot, now my account says I owe over $800 -- so looks like when they issued the check, they double-billed me AGAIN. Customer service could care less about assisting, and we completely disinterested in helping me. Disgusting that this company holds a monopoly in our state knowing they can pull dirty tricks like this.

I have been a Peco customer for over 20 years. Recently found my dream new residence. Over the past 2 weeks have been unable to start/stop my service due to the company making account changes. How is it possible this can happen. Option #`1: they have the worst IT department, they should have known this was going to happen it how it would effect the entire state of PA. If that be the case the entire IT department should be fired. Option #2: The upper management has completely mishandled the problem and doesn't seem to understand how much this is affecting their loyal customers. I only hit 1 star for my experience because there was not an option to hit zero stars. Is anyone else experiencing the insanity that I am.

Peco took a double payment out of my checking account and stated they could not return it and that I could request a paper check but that would take time. They seemed to not care at all. They suggested I just let it go and it would come off my next bill. And they could not guarantee another double would not happen so I had to stop online bill paying.

Yesterday had a full day without power for “planned maintenance” (they never told us about it). Power came back on with low voltage. Heat, water heater, oven, stove, microwave all won’t work because there’s not enough power. Called them last night and got the “We’ll send someone over as soon as we can.” Nobody showed up.

Every time I have an issue with my bill and I call and I talk to a representative they either tell me that there is nothing they can do or if they are nice enough to help me and I think that my situation was resolved. Then the next time I call it's a completely different story and they tell me I was given wrong information but they don't do anything to rectify the situation or honor the information I was told originally even if it was wrong. The representatives read off of like a script. When they don't have an answer for you all they can say is "I'm sorry but there's nothing I can do" and then proceed to read your bill balance back to you.

Experience worst ever, Christmas without power, no heat with two toddlers in the house, for two days only promises, till office is close for Holidays, Automated answering pay your bills, screw you Peco with your service.

I called the customer service line and the worker was so rude. Her name was Ashtin. I asked her how much I have to pay. I wanted to know what was the total amount that I have to pay but then she asked me to provide my address and I provided my address and the full name also the phone number on the account but she was sooo rude and she asked me to provide her the account number and I told her that I don’t have the account number. That’s the reason why I am calling but she didn’t understand me and she told me that she could not do anything. It was a terrible experience. She didn’t helped me at all.

I am on the deferred payment plan. Obviously I have financial hardships hence the reason why I got behind in my bills in the first place. They put you on this deferred payment plan when you're threatened to have your electric turned off for not being able to pay the entire balance, they tell you in this agreement that if you're late you're subject to a security deposit of the amount of a monthly bill. You agreed to this because at the time you have no other option it's either that pay the entire balance or have your services shut off. However it's unrealistic to pay your bill exactly on time every month, especially when my due date has changed several times in the past year. There is no grace. There have been times when I have been almost a weekly and didn't get charged any security deposit, and there's been the time I've been late just over the weekend and they're charging a deposit.

We recently smelled gas in our basement. Got through immediately and the responder told us clearly how to avoid immediate danger while we waited for assistance. Said help would arrive within the hour. Not 20 minutes later, Damian arrived! He was thorough and correctly assessed that the problem was coming from my neighbor's property, with whom we share a wall (twin houses). We alerted my neighbor, who had inadvertently turned a stove knob and didn't know it because she was ill upstairs with Covid. Damien's astute and accurate diagnosis may truly have saved her life (and potentially ours). We cannot say enough about this wonderful technician and PECO's entire response to this matter.

Tried calling their customer service line but constantly being disconnected before I can even talk to anyone. Horrible service, power is always going out and nobody answers phone to ask any questions.

Our power has gone out 14 times in the past year and 4 times in the last week due to underground cables. We lost all our food costing us hundreds of dollars and PECO did nothing. They don’t care about their customers. They are clueless. They have been digging up the neighborhood lawns and making a mess. Like any other large company, they think they can screw you and get away with it.

I called PECO 3 times and let them know that if the trash truck comes it will take down the wires and when I called they said someone is coming and no one came at all so they don’t care about the people's safety.

Peco representatives could use additional training with helping customer solve problems instead of passing us from one representative to another. This year 2022 Peco decided to raise our rate and whether your bill was current, they still send you out a shut-off notice and insist that you pay the new increase all at once or they will shut your electric off. This company need a serious overhaul.

I have 5 children. We moved in with their cousin. He had back up bills. We have been trying to help. I called to get CAP to help with his electric on April 18th. And since then they haven't helped. They haven't done anything but lie and say they don't have income information, my children information. That's a lie! I have 50 emails and 48 faxed receipts proving I have sent it all. Someone ain't doing their job. And it's now June 1st and still nothing. Even the supervisors don't do anything. I'm from Maryland. At least the electric company did their job.

My father lived by himself and had passed away in 2019. His house is in foreclosure process. But I’ve been trying to close out his Peco account which is still in his name. I’ve emailed them, called them, sent them his death certificate. And they electric is still running and fees are accumulating on his account. They will not get a penny from his estate because there is none. There was no probate and no will. The CS reps continue to tell me that the account will be closed. But there are bills still being mailed with past due balances. Not sure it’s so hard to close an account?? And why they continue to lie to me about it being closed. Not to mention the last time I called the lady transferred my call while in the middle of my conversation. Very Rude and disrespectful employees.

I've called them twice about a potential gas leak causing my rates to soar through the roof and both times the people on the phone tried to argue with me about it's cold that's why your bill is 5 times higher. But I purposefully had the heat turned off to save in the winter because this isn't my first time using natural gas and I get nothing but people yelling at me telling me they aren't able to send a tech because I disagreed with the bill when the whole point of me calling was to have someone check to see if there was a leak or something wrong with the pipes.