PECO Energy Company Reviews

Peco changed billing systems in 2024 and they sent numerous bills where there was not support for the charges or the support did not properly add up to the charges they were proposing. We have tried numerous times to obtain help and support and their customer service is horrendous.

Much like most of the reviewers here, it’s a shame that most people are stuck with no choice but to be forced to have PECO / Exelon provide power to people in the Philly/SE Pa area. While rates are sky high transmission/distribution (both systems/equipment requires updating but very few updates are being done) 4th highest - might even be 3rd highest now in the nation!?! Also on bills they sneak additional charges, like a vermin company that they are. I have over $2k of added charges that they refuse to give back.

Extremely difficult to get anyone on the phone, app never works, can't get a paper bill to check if I'm even being charged correctly. Login online hasn't worked in some time now. Reps state they are aware the portals and apps suck but oh well. Feel the bill is outrageous but no way go fact-check anything since I can't get a proper bill to view. Absolute garbage of a company.

PECO is the worst company on the planet. I was on the phone with them for over three hours because they shut off my power. I have never had such worse customer support in my entire life. They were incompetent and sound like robots with all the repeating they do. No one knows how to effectively communicate at this company. After they finally resolved my power issue, I called again because I could not sign into my account. They said it should work in a couple days because their servers are down. It's been over a week and I still cannot sign in and pay my bill. When I called again they were useless and could not resolve and had no idea how to open up my account. Not a single feature works on that stupid app.

The worst a bunch of idiots on customer service line. I called them for more than 10 times but unfortunately all off them was the same. It's like they collected them from the streets. No education. Even doesn't know how to talk.

I don’t know when the PECO added auto monthly payment to me. I’ve been regular mail for many years. And then I paid by mail and added my cancellation payment for 3 months, call the Peco and waited for a long time and finally found help me to wave only 20 dollars and when I received statement they still not take away 20 dollars on top that added another 20 dollars! It’s so disappointed! What a terrible company and customer service!

l call PECO of Philadelphia to turn my electricity on in one of my rental property on April 2, and they give me appointment window from 7am to 12pm. It took me 45 mins to drive to the rental property. I was there 7am and I call them around 11:24 to know when they will show up. To my surprise I was told that they over book the appointment and they no one will come over, so I rescheduled to Monday and the same thing happens again. Call again for Tuesday. No one show up and I call again and make appointment for Friday which is today, no one show up. They told me is all day appointment that someone will come in from 7am-12am, I think they are idiots for them to think that I will allow someone to come to dark house. They are monopoly that's why they didn't care about their customers.

I absolutely HATE PECO. They are willing to shut you off for owing a dollar. On top of this I paid $200 online to avoid a shut off only to find out that the payment had to be P2P. I paid the P2P payment and was told that the other $200 would be credited back to my account 5-10 business days. Never saw that money ever again. These people are thieves and liars and as God is my witness I will never EVER do business with them again.

I spoke with Alisha at customer services, she was great! I had issues with my power and she got my power on up and running quickly. Efficient and capable on a Saturday. She did great and I am very appreciative.

PECO are liars. If they tell you you’ll get a rebate for installing a heat pump don’t believe a word they say. We got ours installed then came time for the $600 rebate and they fought us the whole time. We did everything they asked and for months wouldn’t give the rebate. Then when they knew they were wrong they gave us $50 out of $600. All they do is overcharge and take your money. So if you can go with another company definitely do so cause these creeps are scumbags.

Double billed my account, which I'm assuming was caused by them updating their billing system. Called; I was told I'd be sent a refund check in 5-10 business days. It's been well over 30 days, no check, and when I call, I get a different answer every time about whether the check was mailed or not, was told no check # exists so they can't even see where it is at, etc. To boot, now my account says I owe over $800 -- so looks like when they issued the check, they double-billed me AGAIN. Customer service could care less about assisting, and we completely disinterested in helping me. Disgusting that this company holds a monopoly in our state knowing they can pull dirty tricks like this.

I have been a Peco customer for over 20 years. Recently found my dream new residence. Over the past 2 weeks have been unable to start/stop my service due to the company making account changes. How is it possible this can happen. Option #`1: they have the worst IT department, they should have known this was going to happen it how it would effect the entire state of PA. If that be the case the entire IT department should be fired. Option #2: The upper management has completely mishandled the problem and doesn't seem to understand how much this is affecting their loyal customers. I only hit 1 star for my experience because there was not an option to hit zero stars. Is anyone else experiencing the insanity that I am.

Peco took a double payment out of my checking account and stated they could not return it and that I could request a paper check but that would take time. They seemed to not care at all. They suggested I just let it go and it would come off my next bill. And they could not guarantee another double would not happen so I had to stop online bill paying.

Yesterday had a full day without power for “planned maintenance” (they never told us about it). Power came back on with low voltage. Heat, water heater, oven, stove, microwave all won’t work because there’s not enough power. Called them last night and got the “We’ll send someone over as soon as we can.” Nobody showed up.

Every time I have an issue with my bill and I call and I talk to a representative they either tell me that there is nothing they can do or if they are nice enough to help me and I think that my situation was resolved. Then the next time I call it's a completely different story and they tell me I was given wrong information but they don't do anything to rectify the situation or honor the information I was told originally even if it was wrong. The representatives read off of like a script. When they don't have an answer for you all they can say is "I'm sorry but there's nothing I can do" and then proceed to read your bill balance back to you.

Experience worst ever, Christmas without power, no heat with two toddlers in the house, for two days only promises, till office is close for Holidays, Automated answering pay your bills, screw you Peco with your service.

I called the customer service line and the worker was so rude. Her name was Ashtin. I asked her how much I have to pay. I wanted to know what was the total amount that I have to pay but then she asked me to provide my address and I provided my address and the full name also the phone number on the account but she was sooo rude and she asked me to provide her the account number and I told her that I don’t have the account number. That’s the reason why I am calling but she didn’t understand me and she told me that she could not do anything. It was a terrible experience. She didn’t helped me at all.

I am on the deferred payment plan. Obviously I have financial hardships hence the reason why I got behind in my bills in the first place. They put you on this deferred payment plan when you're threatened to have your electric turned off for not being able to pay the entire balance, they tell you in this agreement that if you're late you're subject to a security deposit of the amount of a monthly bill. You agreed to this because at the time you have no other option it's either that pay the entire balance or have your services shut off. However it's unrealistic to pay your bill exactly on time every month, especially when my due date has changed several times in the past year. There is no grace. There have been times when I have been almost a weekly and didn't get charged any security deposit, and there's been the time I've been late just over the weekend and they're charging a deposit.

We recently smelled gas in our basement. Got through immediately and the responder told us clearly how to avoid immediate danger while we waited for assistance. Said help would arrive within the hour. Not 20 minutes later, Damian arrived! He was thorough and correctly assessed that the problem was coming from my neighbor's property, with whom we share a wall (twin houses). We alerted my neighbor, who had inadvertently turned a stove knob and didn't know it because she was ill upstairs with Covid. Damien's astute and accurate diagnosis may truly have saved her life (and potentially ours). We cannot say enough about this wonderful technician and PECO's entire response to this matter.

Tried calling their customer service line but constantly being disconnected before I can even talk to anyone. Horrible service, power is always going out and nobody answers phone to ask any questions.

Our power has gone out 14 times in the past year and 4 times in the last week due to underground cables. We lost all our food costing us hundreds of dollars and PECO did nothing. They don’t care about their customers. They are clueless. They have been digging up the neighborhood lawns and making a mess. Like any other large company, they think they can screw you and get away with it.

I called PECO 3 times and let them know that if the trash truck comes it will take down the wires and when I called they said someone is coming and no one came at all so they don’t care about the people's safety.

Peco representatives could use additional training with helping customer solve problems instead of passing us from one representative to another. This year 2022 Peco decided to raise our rate and whether your bill was current, they still send you out a shut-off notice and insist that you pay the new increase all at once or they will shut your electric off. This company need a serious overhaul.

I have 5 children. We moved in with their cousin. He had back up bills. We have been trying to help. I called to get CAP to help with his electric on April 18th. And since then they haven't helped. They haven't done anything but lie and say they don't have income information, my children information. That's a lie! I have 50 emails and 48 faxed receipts proving I have sent it all. Someone ain't doing their job. And it's now June 1st and still nothing. Even the supervisors don't do anything. I'm from Maryland. At least the electric company did their job.

My father lived by himself and had passed away in 2019. His house is in foreclosure process. But I’ve been trying to close out his Peco account which is still in his name. I’ve emailed them, called them, sent them his death certificate. And they electric is still running and fees are accumulating on his account. They will not get a penny from his estate because there is none. There was no probate and no will. The CS reps continue to tell me that the account will be closed. But there are bills still being mailed with past due balances. Not sure it’s so hard to close an account?? And why they continue to lie to me about it being closed. Not to mention the last time I called the lady transferred my call while in the middle of my conversation. Very Rude and disrespectful employees.

I've called them twice about a potential gas leak causing my rates to soar through the roof and both times the people on the phone tried to argue with me about it's cold that's why your bill is 5 times higher. But I purposefully had the heat turned off to save in the winter because this isn't my first time using natural gas and I get nothing but people yelling at me telling me they aren't able to send a tech because I disagreed with the bill when the whole point of me calling was to have someone check to see if there was a leak or something wrong with the pipes.

We have been trying to get PECO to take action towards reviewing our house for a solar install since April. It is now November. They have not only done nothing, but they after many calls to various people and departments, they lie about what they are supposedly doing, then nothing happens. They are liars and thieves and do not care about their customers whom given them piles of money over the years. If I could give them 0 stars I would.

I can never get a hold of them. I keep calling, waiting for a representative and after 30 to 40 minutes it hangs up. This has happened too many times. When I do get somebody on the phone they give me a completely different story than the last person, but each swears their info is correct and not the other. I've been told I have 5 days to pay because they typed a shutoff 10 days ago... How am supposed to know that. Why wouldn't it take effect the date it was received? That's not a 10 day notice then is it? I have also been spoken down to which is new for me but I suppose they're so big the right hand doesn't know what the left is doing.

PECO was suppose to come out between 12pm-5pm to turn on my meter so I can get hot water & heat in my new place. They come at 8am! I would never tell them to come in the morning as it’s freezing and I have to drive an hour to be there. So now I have to wait 5 days till the next appointment! PECO???!

We (and all of our neighbors) were notified that our power would be out for 6 hours from 8 am to 2 pm today on September 14th for maintenance and upgrades. The power never went out and the scheduled work was never performed. Many people spent a lot of time preparing for this scheduled outage. I am a teacher teaching from home every day. Electric and internet are essential in this environment. I spent several hours breaking down my home office and moving it to an alternate location for the day.

Every time we lose service it takes days to be restored. I report the outage with no feedback! Eventually I check in and it gives estimated restoration for days later with no description of the problem. Next they typically restore prior and let us know a day later that they did this. PECO just sent crews to Florida to react to tropical storm when they are completely incapable of handling anything on a local basis! I have a condo in Florida and get up to the minute status reporting on outages! No right to treat customers this way and should be penalized for its incompetence!

PECO couldn’t care less about its customers. The robot always answers the phone. Do they even have employees? Service seems limited to collecting bills. After a recent storm my power and my neighbors’ was out for over 4 days. Peco was not prepared at all to restore power. Try living for four days without power for refrigeration, cooking, washing & drying clothes, internet, cell, vacuuming, lighting (living in darkness after 8 p.m.), air conditioning in 90 degree weather, alarm clock, etc. PECO should have to pay for our lost food, eating out, taking clothes to laundry and even loss of enjoyment of everyday activities. They cost us and many others a lot of dough because of their ineptitude. That’s the power of a monopoly. We have no other choice but to use the biggest loser called PECO!

Very unhappy with PECO. Lost power Weds midday... End of Saturday night and still no power. Told every day that it will be ready that night at 11pm and then nothing. Date gets pushed back again and again. Now new date is Sunday June 7th 11pm. Just giving another sense of false hope. There are still many unhappy people in the area without power. This is ridiculous. More resources need to be put on this. PECO should have been better prepared. What a total disappointment!!!

I lost power almost 24 hours ago and there is still no crew scheduled to fix it, and the estimated fix time is MULTIPLE DAYS from now. Peco does NOT care about their customers and has awful customer service.

On Thanksgiving morning at around 9am 2019, I heard the transformer blow out on my street. The whole block was out and my wife was just about to put turkey in oven. I called the PECO emergency line. Around 9:30am I stepped out to get coffees from Dunkin Donuts around the corner. I got back around 9:45am and as I pulled into my street, I noticed a PECO truck parked at the transformer. I honked at the technician as he was in his truck, he rolled down the window, I said, "I'm the one who called. I think the fuse blew out." He said "it's already back", then winked.

I have never dealt with such a horrible company. I called them three weeks before my move to inform them of changing my service over. They assured me that everything would be ready on time. I close, go into my new home and there is no gas. I contact them and there is a lock on the meter and after two days of going back and forth with them and getting different stories every time I finally on Saturday get an appointment for the next Friday. I wait all week in the cold and of course no one shows up or calls on Friday. After an hour of fighting with them I now have to wait until Monday when it's going to be very cold all weekend. Thank you for making buying my dream home such a nightmare.

Called to open an account in both mine and my wife's name. Customer rep cut me off immediately and just transferred me without permission to a third company that tried to sell me some random warranties. Is this a joke? Have not been treated this crudely by customer service ever. Nice welcome to PECO. Maybe I should switch to propane electric.

Why is PECO threatening to shut off electricity when I have not missed a billing cycle? My bill was due September 4th and letter was dated September 17th. If shut off, I will be required to pay an unspecified reconnection fee. Is this how PECO is bleeding the middle class?

Out of the blue I'm in collections for owing PECO $525.00. I have no knowledge of this account and I have received no correspondence with any details as to how this amount came about or what this is regarding. Why do I have to dispute this charge and have my credit score go down? Why doesn't PECO have to prove I am responsible for this first? Bad business!!!

Live power lines laying in my yard. Been waiting 2 days for PECO to fix them. Horrible service. I have called twice. This is very dangerous and can cause a fire. Had a storm and high winds that knocked them down. Cannot even let dogs out.

Apparently I missed my payment due to a move to another state, when I found out I immediately paid full amount over the phone. I was then sent a threat of turn off 2 weeks after paying if I didn’t pay their assess deposit of 385.00 because I was late, essentially they want 385.00 to hold for 12 months! My bill I was late for was under 200. They hold the money for a year as they stated to me as punishment! I am reporting to Public Utility Commission to report this horrendous practice.

I made an online payment. I checked by bank a few days later and saw they charged me twice. I spoke with customer service who told me that I cannot get the refund back because even though I made a payment, I still had a balance due so they charged me for it. I said, "You unlawfully charged by credit card a second time because there was still a balance due?" She said, "Yes, well, it was due anyway." Stopped payment with my bank, which will take up to 30 days.

An account was added to my credit report August 2018. According to Peco Energy, I owe them over $3,500 from the year 2013. The thing is, I closed and settled my account before I moved to Arizona in 2012. The customer service agent couldn't provide any more information for me, just referred me to a collections agency.

Took ten days to turn on... Moved into apartment and literally paid rent for space I couldn't even occupy. Plenty of turn off notices. I was always just paying and paying and paying. Definite wiring issue in my home causing my bill to be $700 a month sometimes! Called PECO to come check it out, they came and did nothing. Switched my showerhead... OH THANKS PECO YOU SAVED MY LIFE. My electricity with PECO is literally a rent bill. Terminated my account and left my apartment. I hope I never have to deal with this business again. They're not trying to help people.

I never received a shut off notice. Came home on July 23 to find my service shut off for $235.00 so I contact PECO because I had made a payment on the July 2 in the amount of $224.00. They stated that a new payment was due so after making a payment for $310.00 to get service restored I was told it would take anywhere from 4 to 72 hours for service to be back up and running. They had no care that I have a five-year-old in the home and this is a big home that runs hot on humid days, now I have to leave my front door open in a not so safe neighborhood and it’s already been 12 hours later. And not to mention I was told I have to make a payment of $174.23 by July 30th and my fridge is getting warm that’s going to be food wasted that I have to put more money out. PECO needs to get better with their service because they don’t have any problem ripping us off!

Practically PECO services the lines and it is their responsibility to make sure risk is minimized to the distribution network. They see it is as allowing vendors like Direct Energy take over billing for a small discount but that is as far as they go. No one inspects trees around power lines, no one sends the township public works dept any report so that they can base off action for asking owners to do better tree management. Now after the storm, in the first township North of Philly there are 1200 without power due to exemplary negligent tree management in which they claim they have no role. It is just ridiculous how they abandon responsibility and didn't step up on overtime and repair crews to remedy the after effect of the recent storm.

My wife and I have been not had power since Friday March 2nd. Just received notification that my power will be back Monday night March 5th at 11:59PM. That's 4 days without a place to go. This was the straw that broke my back. Not only have I had to pay ridiculous electric bills of $500 and $800 for January & February, I have to empty out my refrigerator of newly purchased groceries over $125 as soon as my home is warm enough to be inhabitable again. My electricity runs underground, how can this keep happening anytime the wind blows over 20mph. Can’t PECO “An Exelon Company” learn how to be preventative instead of reactive in this day in age- especially with all the historical data they have collected on hubs, transformers or switches.

Every time I turn around my bill gets higher and higher... Don't get it and I'm changing. I get disability... How in the heck can I pay 600.00 in electric bills. And it's just me...something is not right. I don't know if someone is using my electric... I never see anyone coming out to check my wires or any like that. I'm definitely changing. This is ridiculous.

More than 36 hours after power loss we are still without power and as I drive all over the township I see no PECO trucks anywhere. Isn't anyone working? If I didn't pay my bill I know they'd shut it off on weekends and or a holiday.

I have PECO, though I have Solar also. It seem fair. Last month, no bill from PECO. I did sign up for a different supplier for electric. Titan electric and gas.

I'm not well-versed on power companies. PECO is the one that serves me and I have no complaints. The power rarely goes out, but when it does, you can call them and they'll tell you how many people have been affected by the same outage and they'll give you an estimate on when the power should be back on. There used to be more power outages about 5 years ago but lately, it seems like the power rarely goes out, which is very much appreciated. I also think the monthly bill is fair. It's pretty low in the winter and very high in the summer during air conditioning season.

I am single, living alone, with minimal electric and am being charged $60/month since Exelon took over it. I was being charged $20/mo previously. Outrageous escalation of prices.

We're moving. After 30+ years of PECO service, we filled out the online form asking them to stop service on January 8, 2018. We quickly got a response thanking us and notifying us that they were turning off the electricity on DECEMBER 8, 2017, giving us just 12 hours notice. Of course, there is no way to get in touch with them on the weekend - their offices are closed. The fact that the offices are closed did not stop a PECO representative from stuffing a notice in our door on Sunday saying that they were terminating our service because we "did not meet the requirements and/or complete the application for utility service."

I signed up for so called "budget billing" before the start of summer and my bill started out at $90 a month. Now I know they're supposed to readjust the billing every 4 months but it wasn't even 4 months before it went up. Now they are charging me over $200 a month and I currently owe them over $500. I am a single mom and I have a good job but my take home pay is not sufficient and after paying a mortgage and other utilities and food and gas there's just nothing left. Their "budget billing" is an absolute joke. DO NOT GET SUCKED IN LIKE I DID!!!

Power outage is frequent, very very frequent, so frequent that it's now making me consider to buy a power back-up system. They take hours and hours to fix an outage. A few weeks ago, there was electricity for almost entire day – from morning until early evening. The issue persists nearly every week. I am urgently looking to change this provider even if this takes a toll on my monthly electricity bill.

Hello. I'm sitting in the dark with my daughters. One of them is 11 years old another one is almost 2 and the youngest is a month. 2 of my daughter chinchillas died. I have 4 fish tanks with exotic fresh water fish. I've been dreading are all dead. Peco never told me they when cutting my power. I've been out of work for a year due to my health last Sept. I filled out a assistance app with them and never saw a bill since so I figured it was worked out. But I guess not so now. We lost our pets and it's all Peco fault. I feel a big company like that and it gets shut off over 800 dollars and had no idea what was going on and of course they could care less about anyone and their families or pets. We just lost a lot and we are still sitting in the dark.

PECO does not care about customer at all. Okay it was our fault that we missed the payment and the gas was cut off. The notice left at our door was for $295.00. We called immediately and paid a total of $375.00. Told our gas would be turned back on. The next day I had to call again. All of a sudden there an additional 127.00 due (Peco was having problems with their computer the night before). Paid another 127.00 dollars. Four hours later all I wanted was a call from the technician before coming so that we could be there. Peco expected us to wait at the for 24-72 hours which would mean (3) day out of work.

I've been on CAP about a year, in the beginning it was great. The discounted rate made paying my PECO bill affordable. In the last few months there has been changes made to the CAP program, now there's a monthly credit that's given annually but divided into 12 months, it's a joke. I'm disabled with a very low monthly disability check and my monthly credit comes out to $3.50, that's right three dollars and fifty cents.

It is now June and I still don't have electricity. I recently lost my job and had to move back into my home that I wasn't renting out. The renter moved and had the electric turned off from under his name. This was in the beginning of May. My son and I were forced to move back due to this horrible time in my life. The home was vacant for about a week, so we could get our affairs in order. I placed an online order with PECO to have electric turned on in my name. A few days went by and I didn't hear anything, so I decided to call. At this point, a very rude/abrupt woman answered the phone like it was her personal cell phone and I felt as though I was interrupting her by calling. She told me that I tampered with the electric and owed thousands of dollars. I was floored and asked to speak to a supervisor. Surprise, surprise, she was the only person I could speak to and the supervisor.

On 5/16/2017 at approximately 6:30 PM, I noticed that a 4000v PECO wire was contacting a tree located in the back of our property. Specifically, the tree was smoking. We have called in the past to PECO asking them to cut this tree back due to the proximity to the wire. I immediately contacted PECO emergency line to inform them that a tree was in contact with the wire and was smoking. I was informed that PECO would dispatch a team member to address the issue. After approximately 20 minutes, I again called the PECO emergency line. In addition, nearby neighbors also contacted the same PECO emergency line, due to concern over the now smoldering tree limb.

Earlier this month I was told some information over the phone that I thought would keep my electric on. When I called Peco to find out why they cut my electric they told I was given the wrong info. They gave me the wrong info and cut my electric. They don't care if you are sick. I told them I am low income and a diabetic. I was told even though I was a diabetic and showed proof I was not going to get my electric back on until I paid them 300 dollars which I don't have. I also told them my rent was 935 plus an additional 35 until July first and they still didn't care. So tell me why show proof of anything if I still have to pay the 300 when I only have 100 dollars left over when I pay my rent.

Due to an account error that was never resolved on MyCheckFree, my PECO autobill pay was returned two months in a row. I had done my due diligence, verified account information, funds, etc, tried to work with PECO mycheckfree and my bank to figure out where the problem was originating. However, because the electronic payment was returned two months in a row PECO put my account on a "cash only" payment status, denying all attempts on my part and their customer service to resolve the problem and get PECO paid. After two months going back and forth with their customer service trying to get the bill paid and the only response from PECO review board being "cash only at a PECO payment center" I finally gave up and closed the account.

I moved out of an apartment I shared with my mother. I called to inform Peco that I was moving and to request a final bill. I told them my mother was still living in the property. They shut the service off without notice on December 27th. My mother applied for service. They refused to turn it back on, stating that they were delayed due to the holiday. A week later, still? Come on!! I finally received the final bill I requested. I was charged TWO reconnection fees as well as a $168.00 late fee. Come on!! It is now 1/10/2017 and service has not been restored. It is freezing cold there because the electric powers the heater, too. I believe it is against the law to deny service in the winter months (I could be wrong). I contacted PUC on my mother's behalf and was told they would open a case and send Peco a fax.

According to PECO my husband and I used more electricity last spring than our neighbors. Problem is we had moved out of that property last spring and it was vacant during the time period of their report. So while our neighbors used electric appliances, washer, dryer, heat pump, central AC, lights, computers, etc., and we did not, we were --according to PECO-- using more kWh and need to make smart energy saving decisions. Seems the only smart energy use would be to live in a tent.

Cap program at Peco requested more information. I sent it insured usps priority and now come to find out that they 'never received' although they never contacted me and just kept billing me even though I definitely qualify for CAP. Spoke with customer service and they don't care at all about the fact that they screwed up. Peco is just out to screw people over at any cost. No one there is accountable whatsoever.

PECO needed to do some work up the street from my house so they shut the power off. They finished in a few hours and turned the power back on. When it came on a power surge blew out my refrigerator, upright freezer, and my microwave. I was told by PECO to fill out a claim report and send it back. I did just that. The other day I got a letter back from the guy that makes the decision to pay the claim or not. He denied my claim. His reason was because nobody else called with a problem.

Peco is still pathetic. After a PUC complaint Peco is still doing the same thing as usual. Last year my central ac unit was broken and not used. This year with it running, I only used 300 KWH more than the same billing period last year. Wow a 5 ton central ac unit only uses 300 KWH a month. Oh wait that's not possible nor reality. Complaining to PUC is useless because they always side with Peco.

I have a PECO bill that was originally 900.00 dollars. I had complaints about of how high it was. The electric was already turned on in a house I moved into. I do not know how long the electric was on before I moved in. But I quickly got electric changed into my name. Somehow I was stuck with high electric bill that included the times I never lived in this rented house. They told me they will check into it. As time went on I was charged for a solar system that was put on the house. At the time I was renting not owning the house. After moving out the house I had the electric cut off. I was charge 1,888.00 for electric illegally put in the house.

I recently had a home energy audit done at my house due to my electric bill being extremely high. PECO sent a company out to replace my heater, outside unit, thermostat, and seal all the windows, pipes, and doors, as well as a new insulation of the basement. Since my home has been made "energy efficient" my electric usage has actually risen and as expected my bill has gone even higher. I spoke with PECO and was told they do not handle that. Why should I pay more money because of something their company did?? I am on budget billing and currently pay $243 a month with the CAP program. I have a sick husband and a sick daughter and I am the main source of income for the family. How can they expect us to pay such a high amount for electricity especially since there is no way of knowing if the usage is accurate? We certainly can't take their word for it.

I have been a PECO customer for years upon years - probably 25 years total, with no problems ever with making my payments. I would personally rate myself as an excellent customer. When financial problems hit my husband and I due to illness, they were so ignorant and totally unaccommodating about credit arrangements. Also next to impossible to get a live adviser to speak with through Customer "Service"...service being the optimum word here.

I did an informal complaint about PECO to PUC because there's no way I was using almost the same amount of electric as the previous year when my central air broke which is also the source of heat. I also had to pay a deposit because they never switched me to paper like I requested for 4 months prior. I recorded the call requesting it and when they verified the date I requested paper billing, I said "send me a letter stating that" and she asked why; I said "because I'm taking it to an attorney." No letter came and I called again and they verified the original date. And I asked again for the letter and again said it was for an attorney - no letter. And called again, now they said there's no record that I requested it.

I find it stunning that as a Public utility, PECO does not answer their phone and in fact hangs up on callers. How is it possible that people be mandated to pay deposits that exceed any electric bill or outstanding balance that ever existed on an account or shut off your service. How is this possible when payments have been late due to their failure to cancel request to discontinue online payments? How is it possible that there is no mediation process? Most significantly how is possible to switch utilities to a new provider, receive an account from a new provider and still continue to receive bills from PECO? Clearly it is time to investigate PECO and their practices or this whole initiative to create competition is just lip service.

I felt like I was being pushed up against the wall by mobsters. Single disabled mom with a disabled kid in forced. Pay my entire electric bill during the summer months before Liheap help, it's like they say what you got, pay it now to restore services plus the $1700 for the reconnect fee. I'm not working, had a bad accident so I'm sending everything to the mobsters to keep our electric on. We still gotta eat and it's about to be winter. Thank God for Liheap, I called them and said I paid $200 and Liheap paid some. Thank God. Peco knows how to stress people out. They need more programs and it's just disgustingly high. You stuck between rent, electric, and gas. They know we need these resources but we need more competition so prices can be lowered and solar powered devices plus other devices to help give electric and gas asap.

I have talked to PECO several times to get off the budget plan. They said I had to pay the deferred balance off before I can stop the budget. They wouldn't even give me payment arrangements to pay back the deferred. My bill is 90$ and budget is 225$. I am the only income and I can't afford those payments. I contacted the PUC and waiting to hear back. My bill is now 800$ and I don't know how I can pay that. I paid my usage amount. They just don't want to work with their customers.

I received the papers from PECO energy audit, filled it out, and same day called the landlord and explained what they would do once they got the papers back. But, the landlord received them and forgot about them. About a month's time, I called PECO to schedule the audit as I was worried as I hadn't heard from them. They never received them. They have resent them to me no less than four (4) times but I have yet to receive any. My electric for 4 rooms, even now that I got rid of the idiot refusing to leave is higher than people better off than I with entire houses, central air, etc., while I have 4 rooms, no air, and am there less than 1/2 time. Please help. They're trying to shut me off.

So yesterday on 9/21 I was ironing my clothes getting ready for work when all of the sudden the power goes out. I hear a truck outside of my window in the cherry picker noise going back down. I look out of my window and sure enough it was a PECO truck. I open my door and before I could even say anything he yells from the truck “Call PECO you should have been cut off.” I replied “Excuse me? What should have been cut off?” He said “Your electric.” So I said “Um ok. Give me the paper so I can call and try to resolve this matter at the same time.” I also asked “Why no one knocked on the door to inform me you were cutting me off?” He said very nasty “That's not my job to inform you that you’re getting cut off. Take it up with the office.” handed me the paper and walked away. When I looked at the paper to call in the description on why I was cut off it states that my power was illegally turned back on.

I was moving, planning to go to Berks County (IDT MetEd), cancelled PECO. Last minute, landlord offers an amazing home, in Royersford. Obviously I took it, unfortunately I didn't talk to PECO about their requirements. To initiate service, I needed to provide the first and last page of my lease, 2 forms of ID (one picture). DONE - yay, electric will be on. HAHA, NO... I had to have a different lease with a "start" and "stop" date on it! I always thought SIGNING was the start and telling your landlord you're leaving was the stop (apparently not according to PECO). Once this is received (to their specifications) on the THIRD business day you'll get a call telling you IF you're approved! WHAT???

August 13th we received a 10 day shut off notice... fair enough. We called and PECO informed us that we were off of our payment plan, but if we paid them $634.00 they would reinstate the payment plan, and they would be satisfied. We paid $640.00 and got the confirmation #. All seemed well, and never heard from them again from mid August to mid September.... no mail, no phone calls. September 16th as I cooked breakfast they shut off our electric. When asked why, as we upheld our end of the agreement and made the payment we were told to make, which they do have record of.... get ready for it.... BECAUSE WE DID NOT CALL THEM BACK AND TELL THEM WE MADE THE PAYMENT! Unreal.

** PECO! I use direct monthly payments electronically from my bank account. A bank routing issue prevented $127 from posting. PECO shut off service for 24 hrs (without notice) even after I resolved the problem... freezer and fridge are finished! ** PECO!!! But In the city of Philadelphia MFN abandoned homes run electric for months without payment, even years and you MFs never shut them off.

I think Peco can do so much more to help people, you have people living with no gas and lights cause they messed up on too many payments arrangements, you never know why they messed up so much. And now we need help and can't get it even when we have a job with no working lights or gas. YOU should be out of business and ashamed and y'all make people give stars when they should. Why should I have to give you a star when you don't deserve it.

We paid our bill by the due date. Matrix, their online billing company, admitted to adding our payment to another account and also explained this to PECO. However, this was not enough for them to restore our service after knowing what happened. Now we had to pay the bill AGAIN, while the unknown customer got the credit! Oh, and it takes a whole 30 days to investigate! All this, after knowing exactly what happened to our payment. They could have restored power in the meantime. Disgusting!

My family (small kids included) moved into our home two months ago. I signed up online for Peco and was told services would start in two to three business days. The tenants previous had an outstanding bill of over 2000 dollars but it was still running. I signed up for paper mailing when I had applied. Not once did I receive mail from Peco and then all of a sudden our service was turned off. Called a million times just to be rudely handled and tossed around not given a single straight answer. All my food went bad that I had just bought and my family had to stay at a hotel. Finally we figured out after even confirming our address a million and one times the dumbass employees over at Peco had the wrong address. The most simple minded, unskillful, and unhelpful group of people I've ever had to deal with. There has got to be zero training or qualifications to work in their offices.

Two times, I tried to pay my PECO bill on August 4. The first time was by phone & after that failed, I attempted to do so online. After the online message told me stated that a "technical error has occurred," I called PECO @ 1-877-432-9384. Again, I tried to pay my bill (balance of $381.94) & I could not, for reason unknown. The message on the phone allowed me to pay this amount by Aug. 17th. To end my frustration, I chose this option.

I called and set up service for my apartment. I spent a week without power all my food went bad in the fridge, no ac 103 degrees in Philly for days, no wifi without power, no lights. I call they say "we'll send someone out today." 3 days later still no power. Terrible customer service. WHY CAN'T YOU JUST TURN THE METER ON? IT TAKES 10 ** SECONDS JUST SEND SOMEONE OUT WTF? How am I supposed to live in a house without power for a week????? Don't do business with PECO. Just rig the meter because they won't turn it on no matter what. Trust me. So pissed right now.

On 7/17/15 PECO's trucks were at a block across the street. At about 7:20 power went out. In only OUR block. Every other home in our complex has power except ours consisting of about 75 people, with many older tenants. I ask PECO's guy what was up. He very rudely replied "electric underground line problem. Power will be on in an hour". Ok fine. Then call PECO not an hour more like 4. Not fine, esp when PECO was here at the end of the bldg yesterday knowing a possible problem, any other time we get phone recording a little before so we are prepared. Def NOT a crisis or the Damn guys would be here visible and working on problem and nobody here for last 2hrs.

I complained last year about their meter not being accurate and nothing was done. I complained again this year because my central air is broken and I won't fix it until PECO fixes their meter but yet I'm using a lot more electric than last year with the central air running, clearly their meter is reading correctly. Their response was their meter is reporting correctly and has been for the past 2 year. The newest bill is slightly higher than last years bill was with the ac running but I don't have the ac running because it's broken, so how can that be? Somehow with the main being removed I was still using electric their response to that was "you can still use the power. For example, the main can be bypassed." If a 12/3 wire was wired directly to the main power it would start a fire. Yup, PECO has very knowledgeable people working there.

Yesterday 7/8 PECO came and terminated my gas service. 3 months ago they turned off my electric service. I have made numerous phone calls and have received no satisfaction from anyone I have spoken to in December of last year. I had a hearing with the Pennsylvania PUC regarding my problem with PECO. Their lawyer sent the judge out of the room and made all kinds of promises. They were going to give me a new account. They were going to set me up on cap program and I would receive all the information in 5 days. Regarding this needless to say it never happened. Calls to her office never returned. Now I'm sitting in a place with no way of feeding my grandchildren. No hot water and at my wit's end I called the PUC again. They told me to file bankruptcy.

Last month Peco received my payment 6/1/15 and disconnected my services on 6/4/15. I paid my whole bill after going through it with them about first acting like they didn't know I made the payment, then asking did I call to let them know, which I did. They ran out of excuses and placed me on hold for half hour then the phone disconnected. I called back and was told I had to just pay. I did. There was a balance left of $68.08 and the new billing of $72 - $75. I was on a budget billing that was never really explained to me until the day my services was shut off. I allegedly spoke to a "Supervisor" by the name Rya ** who explained to me very detailed about the budget billing. It was a complete rip-off and it was making me pay an extra $107 towards my bill that I thought would go towards what I owed. It didn't and I asked where was my money going and wtf was it budgeting. At that time, I told her to take me off of it and I didn't need it.

I am very concerned with the practice of PECO being the only major energy supplier in the area. I feel they are unfairly charging customers especially in the colder winter months, extreme amounts of money because they can, $700 in January!

I have lived in PA my entire life and always paid my bills. On June 17, 2015 my electric was shut off by PECO without warning and while I have been making regular payments. They never sent the required written notice nor could I get anyone on the phone. I was kept on hold for an hour and a half waiting to speak with someone. Then when the time reached 7 PM I was left waiting on the phone after the office was closed. I called back several times and was refused assistance. Claiming I would just have to wait until my power came on. They did their part and couldn't help it if there was no power. No help of any kind was offered even though they were in the wrong. They treated me like a criminal. I explained that it was health issue where medicine needed to be kept cool. They laughed and said "You should have paid your bill." I don't know who these lackeys think they are to comment on situations they do not have complete information on.

A gentleman rang our doorbell around 1:30pm on Tuesday saying he was from PECO. I then responded with what can I do for you, he then said he was here to shut off the electric. I immediately called my roommate who assured we were caught up except for this bill due at end of month. I then repeated this to the gentleman who then responded we are being shut off for a past due of $182. I was shocked and repeated that amount back to the gentleman and asked why would anyone get shut off for only $182 that's practically the amount of one bill in the summer.

My bill from PECO was 312$ this month. I live in a small apt, about 1100 sq ft and am gone for the large portion of the day. I get home and spend a couple of hours watching TV/cooking etc and then go to bed. I'm not using anything that is electrical or gas intensive that would justify this charge. I've lived in other apartments before and run AC all the time and have never come close to these payments. I have friends and families in homes that are 3x the square footage running central air all day and they pay less!

We had the same issue with PECO. We call PECO to change our service under our name and they stated that old tenant had unpaid balance. They ask for lease, two forms of ID after three days they finally received our document. Then they had to verify with landlord. It took one week for them to contact our landlord and every time we call them they will say something different and now, they want us to pay 900 dollars from the previous tenant in order to get light. This is the worst company and the WORST customer service ever. I still can't believe we have to pay other people’s account in order to get service. They are lucky they’re only company in our township that provide electricity. I think that’s why they take advantage of their customer. WORST COMPANY EVER!!!

PECO is rogue renegade company that use tactics such as bullying and threats. Like most who have made complaints here mine is no different, my services was also disconnected due to a balance of $313.00. Prior to services being shut off I made several attempts to get on a payment plan to get back on track, and with no avail, Peco will not work with you unless you can provide proof of income and it's all or nothing. Now here is the catch that joke of a PUC, I called them to file a complaint and see if I could get on a payment 3 weeks down the line, and with no electricity, I'm still want to get approval to PAY OFF MY BALANCE.

So...after PECO removed the electric meter from the wall last year for a period of over 2 1/2 months, and were continuing to charge between $400-$500 a month while the meter was off the wall, a settlement agreement was reached, and after $639.00 was credited to the account, (3) bills came in a 3 day period of time, which started adding back onto the bill, the amount that was credited...this was last July, 2014. PECO has yet to resolve this matter.

My energy electric services were unjustly shut off on May 6, 2015 (PECO Energy should not shut off services before a shut off notice issued/received by client or when client is being reviewed by PECO Cap program). After I 1) Submitted proof of income with CAP application two times - first was mailed and faxed on March 14, 2015. Per my follow up call on March 25, neither was received, 2) Requested energy assistance via my local public assistance office after laid off of employment on March 23, 2015, and 3) Making payment on April 16th, less than a month from shut off date. Three phone calls to supervisor request for payment arrangement after CAP submission resulted in complete apathy, 2 calls dropped, after hold times up to 24 minutes before live manager.

My service was shut off a few days ago because I missed 2 payments in my payment plan. I called to work out a payment arrangement before it was disconnected, but no one would work with me. I have never had my service shut off. I've always been able to pay at least the minimum. Peco is demanding $2684 (resulting from maternity leave and lower paying job) in full for my service to be reconnected. That's more than I make in a month! So how am I supposed to pay rent, buy food or anything else? I have 2 small children and it's just my income to support them! Peco doesn't care!

I called because I had not received my April bill. I wanted the balance so I could schedule the payment. I was told my Balance was OVER $2800.00, I have the new "Smart" meters. I was told by the representative that the previous payments for December - April have all been estimated. How is this possible, isn't that the point of the "SMART" meters? I was told that they will put a hold for 30 days while they look at it. REALLY!!!

I don't know where else to turn. We recently moved about two months ago. I've had PECO for about 10 years and yes I've had high bills. The highest bill i have ever encountered was $300. Last Month's bill was $800. This month's bill was $1200. It's myself and my 9 and 7 year old were not here during the day and PECO is saying that we're using that much. How is that even possible? The house is freezing, everyone is wearing sweaters and socks. I'm desperate. Please help.

I work from home, and I woke up to PECO trucks making disruptive repairs across from my house. Cones blocked my driveway, and the street was blocked off, making it impossible for me to leave. At 12:40, I was notified that power would be shut off from 1pm - 4pm. This should not count as "proper notification," as it's not enough time for me to go somewhere with power to work, and I can't physically leave my house because of the repair trucks and cones. I understand that in the case of emergency work limited notice may be unavoidable, but for scheduled repairs, PECO should be required to give at least 12 hours notice. I understand that for a residential block, repairs during work hours is standard, but the least a company can do is notify the residents sufficiently prior to the disruption.

My name is Monicia **. I received a 10-day shut off notice from Peco a couple of days before Christmas. I talked to them and found out that the only way that I can avoid this is if I either pay the $2111 that I owe or I pay $1455 to get back onto the deferment program that I was on before. I told them that I can only come up with $900 and they told me that wasn't good enough. I can't get another medical evaluation because we have already got 3 of them. I make too much money to qualify for any of the low-income programs. I feel like that my husband and I get screwed because we don't make enough money to keep up with our bills since he only works part time and both of us have been plagued with medical problems over this past year, but yet we make too much money to qualify for any sort of help. I feel that Peco is a big bully that is not willing to work with anyone. I am out of options and will be shut off on New Year's Day unless we are able to come up with the money that Peco says we owe.

PECO is threatening to turn off my lights within 10 days for a payment of $1,624.13. I have been trying to get them to work with me since May 05, 2012 since I was laid off from my prior job and have been working various jobs to make income. I have always communicated with peco in reference to my issues with losing my jobs and trying to pay my bills. Peco put me on a budget plan for $170.00 which I had no problem paying until my job loss back in April 2014. Later PECO place me on another budget plan in the amount of $278.00, was very difficult for me try to afford to pay.

I requested paper billing from this joke of a company and then had to pay a deposit because they failed to send a bill for 5 months and only sent a paper bill because I requested it again. I called the idiots at PECO and it was verified that I requested 5 months earlier and I informed her I wanted that statement in writing so I can take it to an Attorney. Obviously she refused but that’s ok because I notified this pathetic company a while ago that all calls would be recorded. I called a few weeks later and they now say that they have no record of me requesting paper billing in the month that I told them to go through the notes on the account for. The best call was probably with one of the billing supervisors. I told her I wanted a signed letter stating how much of each payment has been applied to the deposit caused by their mistakes and was told they will not send anything signed. I informed her that all calls are being recorded as PECO was notified of by certified mail a while ago and she replied “I don't care. We're not going to send you anything.”

We received a shut off notice for 8-14-14. We called, they said we needed to pay 1000. Paid it, they still shut us off about a week or two before we paid 400. Their answer as to why we were shut off was because we didn't call them to tell them we made the payment. Payment was made at 2301 Market.

I have been ill and had to leave work 2 years ago. Our electric bill was at $1000. But we're having money put on it until July 2014 when I was noticing a late fee each month of around $744. I called the PUC and they said they have no control over their late fees. So instead of owing $2500 we are now owing $5700. August 10 2014 we had our electric turned off because we could not give the $5700. Since we have had no electricity we received 2 bills. First one had a late fee $744 and payment plan $248. The second bill was for payment plan almost $500. Now our bill is close to $8000 and we don't have electricity. Seriously PECO states they care about people. They don't even when it feels like 100 degrees outside. I am now looking on moving out of Pennsylvania just to get rid of PECO. ALL they do is take take take. Greedy. More people need to complain. I complained to my state representative and even going higher. For others going through the same it will not change. They are rude and unwilling to work with you. It's sad because they are a monopoly.

I guess I will add my complaint too. Mine started last year when I fell ill and had practically no income for 4 months. I called to get on a payment plan and was told they could not go by the fact that I didn't have any income presently and was billing their rate at 250.00 a month based on my last pay stub. Didn't make any sense to me, as I know people who were making more than me and their bills were like 50 bucks a month.

Back in April 2014 I got on a payment plan to pay my bill (my nanny ran it sky high). I’m new at trying to take care of bills. My ex-husband took care of the finances for 11 years before he walked out. I’m a single mom of 3… so I was supposed to pay 100.00 a month. So on May 15, 2014 I paid the 100 and then in June I got a shut off notice. So I called PECO to see why the lady said because I was late paying. I told her I paid on the 15 and that it had posted. She said they didn't receive it till the 19th but if I paid 218.00 I could get reinstated on my plan. I explained that I didn't get pd for another 2 weeks and at first she said I refused to pay it. I said no that I was refusing - just explaining that I don't get paid for another 2 weeks. Well she gave me a little extension and so I was supposed to pay the 218 on a Wed.

How do I find out why we are paying 2x as much for electric as our neighbors? We are even on the CAP program. I can't afford $400, $500 & $600 bills a month and I can't get answers. Will the PUC help? We are trying to get an audit. We are not a grow house and don't have many people living here. Can someone be tapping in to our line?

In April of 2014, I faxed forms stating that I was unemployed as well as my Son. And that my wife was working part time at $10.00 per hour. On May third or fourth, Peco came and shut off our Electric. They said I had a past due bill of $2,490.00. After trying to plead to them because I have COPD and a CPAP machine fell on deaf ears, I borrowed $1,300.00 and sent it to them. I have been forced out of my home, and just got a new bill of $1,475.00! I am on this "Budget Billing of $166.00 a month and I have NO ELECTRIC! If anyone can help me at all, please contact me.

I am being charged large amounts of payments each month even though I do not owe it. I was placed on some type of plan without my knowledge and I am being over charged for electric even though my usage is down. I have complained but no one can tell me what is going on. Even if I call 5 times in hope of getting someone else, the people are very consistent in being inconsistent and unprofessional. I am being told that because I am late, they are OVERCHARGING my account AND I WILL RECEIVE THIS MONEY BACK IN 2 YEARS. THIS IS ABSOLUTELY RIDICULOUS. I am disabled and on C-PAP from pulmonary hypertension and my young daughter is an asthmatic and these charges are making my life a living hell! I keep asking them to change my due date to the 4th of the month so that I can make my payments on time.

I have had the misfortune of dealing with PECO. They randomly charge extra deposit fees if you fall late on a bill. If you saw all the astronomical charges, you could understand why some people have a hard time paying the bill. I never got a shut off notice or a phone call. And my service was terminated for $200, while I have a friend in media, with no special service and is past due over $1000, and they still have service. I paid my bill over 24 hours ago and I am still in the dark over a day later.

I have resided in Philadelphia for two years. Initially, I had to put of a deposit for service. After one year, PECo did credit the account. Since then, PECo has desperately attempted to get me to switch to another service provider. My average bill per month is approximately $80 during the winter season; approximately $50 during the summer. I just received a notification requesting another deposit of $150 because of missed payments. Okay, I only owe them $80.

PECO bill too high - I would like to know how my bill went up from 100 to 500 in 2 months.

I have been receiving my monthly Peco bill at over $110.00. I live alone and hardly have electronic equipment on all day. Although I work from home, I doubt that this will bring my bill up so high. I have been receiving these high bills even when I worked in the city and was barely home. I need to see if Anyone can help me with this. I think I am being over billed and no one to assist me.

In 2008 PECO showed up to my residence & shut service off. My husband & I were away on vacation & never received any type of termination notice. I paid on the account every month. The balance was from a previous resident. I was threatened by rep at PECO that if I did not assume responsibility for balance, my power would not be turned back on. I would have to file a civil suit to recoup my loss. Apparently that was false. I have been battling for 5 years. I live in fear of them just showing up & shutting service. The informal complaint they agreed to now falls to PUC. They are also past the statute of limitations with this starting in 2007.

I have a new office outside Conshohocken. Per instructions, I faxed in an application for an account. To date, I have emailed the application two times, faxed it four times, and paid a courier to hand-deliver it. They claim to not have received it, despite confirmation from the courier company and fax confirmation. They have shut off the power to the business, despite the issue being their gross incompetence. After 7 applications, I still have no power. I am amazed they can run a business in such a horrible manner. I am appalled.

We received a shut off notice for our home on the PECO bill issued one day past the due date. This has never happened before. The bill was just printed out and mailed from PECO and according to customer service agent I spoke to, some sort of computer program issues these if the bill is not paid on the date it is due. End of story. I was then lectured by the agent for having a bill past due. This is a utility out of control with the ability to push consumers around during days of 100 degree heat.

I receive my bill online and I make payments online. I never received an itemized bill. I called and requested one and after being on hold for over 10 minutes, the customer service rep said he would send me one. I requested that he email it to me. He informed me that he could fax the itemized bill. I was placed on hold for sometime. He got back on the phone and told me that he had just faxed it over. I still have not received it and it has been 2 1/2 hours.

Peco billing. We have been getting bills for a Michael **, who is not us. My husband is Michael **. We have been members of Peco for 38 years and they were very good about service issues. (We do have other properties too). We have taken them birth certificate, marriage certificate to prove identity and that it is not one of our properties. They still continue to harass us with bills and sometimes phone calls. They never have the same customer service agents to help you, as they are temps. We have been to their offices, spoken with managers etc. They now have our credit report damaged. This, I do not think is legal. We have always had an excellent credit rating and now they are jeopardizing it.

It was absolutely a horrible service. For the past couple of weeks, the lights have been flickering until I had an electrical burning smell in my bedroom for a while. I then called PECO to come out and see what was going on. Again, since I had called the day before, I know that this is probably due to the electrical wire running to the house, being pulled possibly almost ripped out but I'm terrified of an electrical fire. And this morning, I called again to have someone come out at around 9 am and then they did not come. So I called again around 2 pm and yet nothing. There was no call, nothing. It was absolutely disgusting that these people can get away with this.

My daughter had PECO Energy as an electric provider for two previous residences that she lived in. PECO Enegy has since took her back bill and placed it on my account at an address that my daughter does not live anymore. They have cut my electric off 3 times in the last 2 months due to the lies and miscommunication. PECO stated to me that since I was the owner of the house, they could not legally cut my electric off to come down with my deed id to create a new account for my house.

It is a long story but I will keep it short. Peco did not send a bill to my home for a year and a half. This is after I applied for service in my name first then in my son's name. We faxed over all required documents and no word from them. I called on 3 different occasions and nobody knew nothing. So for a year and half nothing. Then on 5/16/11, I received a shut off notice about my service saying we did not apply which is a lie and I have a document to prove that we did. I faxed over the same papers again and then had to call the PUC to try to stop the shut off which they were trying to do in 2 days from the notice I received.