Oster Appliances Reviews

I have owned many blenders over the years, they have always been Oster. I was always happy with their products, so much so there was no doubt about which brand I would buy when I needed a new blender. I bought the blender on 4/5/22. I only use a blender to make milkshakes and frozen drinks. I had only used the blender that I'm writing the review about 3 times since I bought it. While using it some metal pieces started falling out of the bottom of it. There was 2 washers and a nut. So I called Oster, spoke to a woman and she asked me to send them pictures, I did. The next email I got from Oster said the blender was out of warranty. I wrote back to tell them that I can see on Wayfair's website that they have a 3 year warranty. But customer service insisted that my model only had a 1 year warranty. Their customer service is based overseas, the 2 service reps spoke broken English. I will never buy another Oster product.

As a loyal customer who has placed my trust in the Oster brand for decades, I was utterly flabbergasted by the dismal performance of their food processor, a stark contrast to the legendary durability of my 40-year-old Oster blender. Let me set the stage for this woeful tale of betrayal. Armed with the nostalgic belief that Oster products stand the test of time, I invested in an Oster food processor, fully convinced that it would uphold the brand's long-standing reputation for quality and longevity. Alas, what a grave mistake that turned out to be!

There are so many photos online of melted plastic attachments for the Oster immersion blender. I have never used mine for hot soup so I was happy with it until the attachment broke. I was willing to buy a replacement as the motor was still seemed OK, but Oster has TERRIBLE customer service. The woman kept asking me to send photos, receipt, etc. When I repeated several times I was willing to pay for the replacement, she gave me 2 product numbers and 3 companies to call. None of the companies have anything for either product number. So why send me on a wild goose chase?

Food particles and water get into the handle and various other places that are difficult to get to. I wish they were sealed better so this didn't happen. I cannot figure out how to take the handle apart to get inside of it to clean it. The same is true of the base of the bowl. Liquid gets into it and I cannot take it apart to clean it.

The Oster company seems to have in my opinion an extremely poor customer service, I feel that they do not know what they are doing or do not care. It is extremely difficult to get problems taken care of, it seems that weeks and months go by without a prompt resolve. A vein on my left hand got cut when cleaning one of their juicer, something sharp was sticking out. I would never buy another product from that company, very poor business procedures in my opinion. I would not recommend this company or their products to anyone...

Early June 2022 I used my Oster food processer-chopper to make some health energy balls for my family. While cleaning the appliance I noticed half of the of the blades was missing. I had to go through every ball, mash them, take apart to find the piece of blade. Thank God I found it. The food was ruined so I threw them away. My children could have cut their mouths up badly or worse swallowed the blade part. I contacted Oster and told them what happened. They did not apologize. Just asked me to send pictures, model-serial number and then to mail it back to them. I asked to be reimbursed for the food which was health food ingredients and not cheap. I sent them the receipt BUT did not ask to be reimbursed for the food items I already had at home and used in the recipe. The entire cost mailed to them was under $20.

Toaster oven did not work well from Day One. The oven Overheated and smoked during use. And then one day just stopped working completely with minimal usage. So Disappointing! Oster used to be reputable but they do not stand behind their products after the year warranty.

When you grab the handle to pull down the glass front, your hand rolls up and burns against the metal top horizontal piece. I tried to use it with two fingers to pull it down, but it is not a natural ergonomic movement. I threw it away today after one 3rd degree burn and 2 1st degree burns. Oster should not be allowed to get away with this. A class action boycott would be best. But I will never trust, buy or use a product by such an irresponsible firm. How many others have to suffer before they design a safe product. Well mine is off to the landfill.

I bought the Oster deep fryer set. Didn't have it more than a few hours decided to use it for dinner, it wasn't on the stove more the 8 min before it went up in flames. The whole pan caught on fire. Rolling white smoke through are house that put off a chemical smells that was so strong. You couldn't breath. You had to go outside to get fresh air.

I too was very upset about a Toaster Oven from Oster I bought at Target. After 1 year it was not heating up at all. I contacted Oster 4 times and never received a response. After all the reviews I read about glass breaking and the product catching on fire, I can't believe this company is still in business. The products are horrendous and should not be sold. It's just a waste of time to buy this junk and it's sad that there are no decent stores for people with moderate incomes to buy appliances. That did not happen when I was younger because there were more companies where you could spend your hard earned dollars and they did not get away with ripping people off.

It’s been years since I’ve used an Oster appliance but a recent purchase of a new toaster reacquainted me! I normally choose Cuisinart appliances, but the new contender is Oster. I want performance over something that looks good in my kitchen and the reviews of the Oster toaster on TechGearLab.com conceived me to purchase and glad I did. Toast cooks evenly and quick, the style is slimline and beautifully designed. It’s a winner! Purchased from Amazon for $29.

All of my knives rusted less than 2 months after purchase. One of the handles of my knives actually broke off. A few knives were so bad, they had to be thrown away. My last knife set lasted for 12 years. We moved into a new house so I wanted new stuff. Oster, AKA, Newell Brands, AKA Gibson is a very confusing company. The knives I bought say "Oster", however when you call, the voicemail states it's a "Newell Brand" company. Then if you fill out their "Contact us" form, I was told it was a part of the Gibson company.

I really wanted to like this thing. But right out of the box there were problems...design flaws mostly. The way the handle is attached to the glass door you have to be really careful not to burn yourself. Next issue is the cooking. It is supposed to be convection, so you would think it would cook evenly. It does not. Toast is brown on one side and not on the other and things in the back will burn while stuff in the front is uncooked. The racks don't adjust into useable spacing and there is no crumb tray or trap door, so cleaning is a chore.

Purchased from Target, brought it home, open the box. There were big chunks of a mammal busted all over it. The part that inserts into the base was bent. Did not fit properly. Took it back to Target the same day. Exchanged it for a second one identical to the first. Got it home. Same issues only this one also had what looked to be insulation coming out of all the cracks in it. Took it back the following day and got a third. Brought it home. Same problem. This is not a Target issue. This is an Oster issue. Target's whole shipment seems to be damaged.

I purchased hand blender of Oster with protection plan from Walmart. A part of hand blender broke within 3-4 months. Because of their warranty I can not claim it on my protection plan. Walmart, insurance company asking me to contact oster as it’s in manufacturer’s warranty. But to contact Oster for this is next to impossible. None of their customer service numbers are working. Online customer forum is also not accessible. They only know to sell products to customer. Service available after that even though your device is defective next day after purchase. Not reliable brand.

I purchased an Extra Large Countertop Convection Oven (Model TSSTTVXLDG-003) on 4/11/20 from Walmart. The oven itself works well however the oven did not come with a 2nd rack as displayed on the box, in the User Manual, or the online description. The box also shows a glass baking dish which leads one to believe that it is also included since the box does not say "not included". The sealed box included the other parts which included the crumb tray, baking pan, and broiler rack that the baking pan slides into.

The oven was working well. After 2 years it is not heard although when I turn it on the power light is on but NO heat. I contacted the company and sent them the picture of oven and plug and numbers on the oven and the box model sticker on it with the numbers but I didn’t find the receipt so they gave me numbers of repair services. I called them but they also wanted the receipt???? I contact the company again. They said without the receipt we cannot do anything and even though it’s already passed 2 years so it passed the warranty period. I want to fix it or send me parts and I will fix it. But they didn’t help me.

I bought a New Oster EG034AL7-X1. It was 10 months old. The Microwave I bought was working okay up to about two months ago when it started sparking inside up near the Broiler feature. It didn't do it all the time but gotten worse until now it does it all the time. I called the number located on the back and the person I spoke to said that I'm not to use it because of this product malfunction. That they will send me something in the mail and to send them pictures and a copy of the receipt. The microwave is still at New in Box condition w/o a scratch on it, all I want is to have it replaced with the same one. I liked my Microwave and the features it offered, I haven't seen another like it which was the selling point of my purchase.

Purchased an Oster toaster oven in March 2016 that came with a five year warranty., Which they are refusing to honor! Oster extra large Toaster Oven. Order Number: **. Model TSSTTVDGXL. Toaster does not heat properly Oster would not publish this review on their website citing it did not meet their criteria, meaning I would have low confidence that they list all negative reviews. Customer service is beyond rude!

Toaster/convection oven TSSTTVXXLL timer issue. We have owned 2 of this model (TSSTTVXXLL bought in Sam's Club) toaster/convection oven with the same timer shut off failure. The unit (approx. 1 1/2 to 2 years old) will shut off as it approaches the "O" setting and the keeps going and turns itself back on (stay on position which we never use). Thank god my wife noticed this before we left for the day. I spoke to a customer service rep and she appeared to be unmoved by our problem. I don't know maybe that's just S.O.P. I find it hard to believe that there is not a recall on this item as this seems dangerous to me. We will never buy another Oster or Jarden consumer product again considering we do own quite a few currently. Also Oster would not publish this review on their website citing it did not meet their criteria, meaning I would have low confidence that they list all negative reviews.

Updated 01/26/2020: This is an update to my Nov 26 2019 review. Customer service finally decided a refund would be acceptable but I had to package up the product and send it to their processing facility which is only about an hour from me. Fortunately they covered the cost of postage by sending me through email a prepaid return postage slip, which they actually sent me 3 times because the first 2 times did not work..yet another simple thing that didn't go smoothly.

Updated on 10/30/2019: FINALLY heard from them in an email, asked for a pic of the oven and a pic of the number on the prong of the plug. Sent both with my address. They say they are going to send me a new one...We shall see, maybe by Christmas? This is my only type of oven to use for cooking so hopefully it won't take too long.

I just purchased this Oster convection oven - the 'function' dial for controlling temperature just spins around - if I set it at its highest setting (450) it does not heat above 300 degrees - repeated attempts met with same results - the other function dials all 'click' as you turn them into position (function-timer). Temperature dial does not.

Blender lasted about 1 year. You will hold for an hour to get someone on phone. Then talk to someone in India that will keep asking for information. Gave them everything they needed. So they then told me I would need to take a picture of blender with case number I was giving and email it back to them. It is obvious they try everything in their power to prevent replacing warranty items. Read Consumer Affairs complaints before buying their products. Bad company!

I received this convection oven as a gift for Christmas. It was extra large which I liked because you could fit an entire extra large pizza into the oven. I quickly learned the oven was not really for "toasting" even though it has a toasting setting. No matter what amount of slices you set it to, it took 15 minutes for a piece of toast!! Ok, so I get over that, then there's the 'pizza' setting that actually broils instead of baking! I was really wondering if I received an item that was somehow mis-wired.

Right door on French door countertop oven shattered - while not in use - three months after warranty expired. I had no issues concerning oven performance. End result - Oster customer service was great. From first call to arrival of new replacement oven was maybe two weeks. I asked for - and received - a different model. Oster made what could have been a frustrating experience into a hassle-free one. Thank you.

I bought the Oster Pro 1200 from Amazon on Feb. 9, 2019. The first time I used the food processor the adaptor stripped out. I called customer service and waited 40 minutes. I sent 3 emails with no response. I called again and after 1 hour 15 minutes a lady answered. She couldn't find my part and requested a photo. She said I should answer the email she would send me. No email arrived.

Placed a call to Oster customer service because website didn't address my question. Could not find anything about my product on website except for a users' manual, which I already have. There is no way to leave a message on site to be answered later. There is no way to leave telephone number so that call can be returned later. So, I call the customer service number. The voicemail message indicated that there were 8 callers ahead of me. That was 49 minutes ago, and I am still waiting!!! What a way for a company to treat people who have bought its product!!!

This toaster oven does not have very well defined off location on the dial. The first time I found the oven on after I thought I turned is off, I assumed I turned the dial too far to the “stay on” position. My son used the toaster oven and later found it on and very hot. Everyone in the household was cautioned about turning the dial too far to the stay on position. Then the toaster was found on two more times long after it was used. The toaster oven is turning itself on from what is labeled “0” (zero) on the timer dial. This is extremely dangerous given how hot the toaster oven gets.

I ordered a Oster Roaster back in December. When I thought the order did not go through I reordered. I did not receive any confirmations until 2 hours after making purchase, at this time I realized the order was duplicated. I tried contacting Oster to cancel one of the orders and was unable to do so. Both items came and I refused the one back to UPS. I have sent numerous e-mails to Oster and contacted UPS to track shipment. As of today Jan 24 I have gotten nothing but a negative response from their customer service in which they take at least a week to respond to. They also say that you have to go through 2 billing cycles before they will issue any kind of refund.