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Oster Appliances Reviews

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About Oster Appliances

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Oster develops kitchen and home appliances aimed at simplifying daily tasks. The company's offerings include blenders, toaster ovens and food processors. Since 1924, Oster has focused on user convenience and durable design, providing versatile products that assist in food preparation and cooking activities.

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Pros
  • Efficient cooking
  • User-friendly design
Cons
  • Frequent malfunctions reported
  • Poor customer service experience

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Oster Appliances Reviews

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    Page 3 Reviews 80 - 230
    Customer ServiceStaff

    Reviewed July 4, 2014

    I purchased an Oster toaster oven model #TSSTTVMNDG on April 18, 2014. I went to use it a few days ago and nothing happened. It would not heat and not of the pressure points on the oven worked. I called the Oster people and I was told since I purchased it on eBAY, they would not honor my 1 yr. warranty. The toaster oven was brand new when I got it and I only had it for 3 months. I do not have anything nice to say about Oster and I will never purchase another Oster product and I will inform my friends and family also not to purchase any Oster products. If I had known the warranty would not be honored just because of eBAY, I would have gotten it at a retail store. It should not have broke down within a 3 month period. I am disgusted, angry and very upset.

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    Punctuality & Speed

    Reviewed May 17, 2014

    I purchased the toaster oven model TSSTTVF816 and in month it set on fire. It was clean, I had just revised it and threw out the crumbs on the bottom which there really were not any and then I put in a wrap. It was on the top of the toaster so nothing was touching the bottom. I stepped out of the kitchen and literally a minute later, I smelled burnt. When I went to my kitchen, it was on fire. In panic, I opened the door and flames shot up and I instantly closed the door, unplugged it and threw it in the sink. Then ran water over it and it shut it out. It was a horrible experience. I burned 1 finger, my husband three. I'm just glad we caught it on time otherwise I would have lost everything. I will never buy Oster again!

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    CoveragePrice

    Reviewed Feb. 19, 2014

    On August 8, 2013, I purchased an Oster food processor 003426445122 for $69.00 at Walmart 3200 Old Boynton Road Boynton Florida 33436. I had purchased a less expensive brand earlier in the day and when I got it home it didn't work so I returned it to Walmart a distance of 10 miles from my house. I upgraded to the Oster food processor and asked an employee if I could test it before I left the store. She said I could so I went to the customer service counter and unpacked the main part of the machine and plugged it in. It worked fine so rather than repack it up I decided to remove the remaining parts from the Styrofoam packing.

    As I was taking out one of the very sharp blades, the thin plastic sheathing that covered the blade slid off causing a 3 inch deep cut into the heel of my right hand. I started bleeding all over the floor and the store manager had someone try to stop the bleeding and soon realized I needed emergency medical attention. He had me taken by ambulance to Bethesda hospital 10 minutes away where they gave me 13 stitches and a Tetanus shot. I was told to return in 2 days to be re-evaluated. On that second visit it was recommended that I see an orthopedic surgeon, "just in case there was serious damage", which there wasn't.

    I notified Walmart's main office through my attorney of the expenses I incurred. Their response was to take it up with the Oster company. I decided to let it pass but I have been getting many harassing notices for the outstanding charges I owe. Beginning with a $250.00 ambulance fee, hospital fees of $65.00 and $51.82 for 2 visits, and the surgeon's fees for 2 visits for a total of $86.91. I have decided to notify you to see if you will assume the responsibility since I feel the dangerous way the blades were packed was neither my fault nor Walmart's. I am sending to your office photos of my wound as it looked that night, also photos of the way the unit was packaged, since I returned the open unit for an unopened unit and my lawyer took photos of each piece as I unpacked it and how it was packaged. Also a copy of the original purchase receipt and the payment notices I have received for several months now...

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    Reviewed Oct. 1, 2013

    Oster Digital Countertop Oven Model #TSSTTVDFL1 - Purchased 4/29/13. On 7/14/13 - less than 3 months of occasional use, a giant Hiss & I looked over at Toaster & flames were shooting out the rear. Acrid fire smell lasted in the house for 2 days. Do NOT purchase this product as looking at the reviews/complaints, the Fire Hazard is noted well more than several times.

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    Reliability

    Reviewed Sept. 22, 2013

    Large size unit, great looking. Worked for 19 months before quitting. Turns on for 2 or 3 seconds before stopping. Holding start button results in a rapid on/off with relays engaging/disengaging. Fuse okay, all 4 heaters start warming, disconnected oven temp sensor, same results. Without schematic further troubleshooting useless. Went back using an old Krups toaster oven that's over 10 years old. So much for today's technology.

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    Reviewed Sept. 8, 2013

    Purchased an Oster Home Microwave Oven for wedding gift for friend. They didn't get married so it's been in storage in my attic since. My old microwave stopped working so I brought the Oster down and plugged it in. Mind you, it had NEVER been used. The first time I used it, it tripped the breakers and had to secure the line with the Oster being the sole user of the line. Next, heated a TV dinner and the dinner heated first half, took it out and stirred the food, put it back in and the microwave wouldn't heat and caught on fire.

    The case of the microwave was extremely hot and the glass turntable was hot as well. I unplugged it and cleaned the inside of it - of fire residue. There was nothing to clean except for the fire residue. I waited for it to cool off and plugged it back in and put the dinner back in to continue cooking it. The microwave won't heat now. I mean, it turns on, lights up, turntable spins, but no heat. I've checked both fuses and they are fine. I suspect the magnetron is fried, but I no longer care to trust this machine, as the fire was scary. My kids deserve better products than a fire hazard in their home, so we will throw it away and purchase a G.E. product - old faithful.

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    Reviewed Aug. 27, 2013

    $40 toaster broke after 18 months. The lever won’t stay down (and yes, it's plugged in). I would have been better off with an $8 toaster had I known I would not get a lot of use out of it. This is not rocket science nor a complicated appliance. There is no excuse for a mid-priced toaster to break after minimal use. Looks like this is an on-going issue with Oster.

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    Reviewed July 31, 2013

    Thermostat broke and vendor cannot supply parts. There should be a law that they must supply parts for a certain period of time. Do not buy Oster!!!!

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    Reviewed July 8, 2013

    Let’s start with the consequences - possible radiation contamination. I purchased this microwave about a year ago. I started noticing burn areas. Then today while cleaning, I noticed the right bottom corner at the opening was melted and warped. Naturally, you wonder if radiation has been leaking. Purchased at a local supermarket outlet (HEB).

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    Reviewed June 28, 2013

    Four months ago, I purchased an Oster Convection Oven at Costco. The first few times, it operated beautifully. Two weeks ago, I put in a casserole - set the timer switches and, five minutes later, heard a faint PFFT - and the coils changed from red indicating hot to black. It is not the cost; it is the principle that a product should last longer than four months.

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    Reviewed June 17, 2013

    I bought an Oster coffeemaker in November of 2011, and now it doesn't work. Very disappointed that it only lasted a little over a year and a half. I have another coffee pot we've had for at least 15 years and it still works. I bought the Oster because I thought it was a good product and would last longer than a year and a half. Guess I will go for another name brand product.

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    Reviewed May 29, 2013

    Toaster Oven - The door handle came loose and fell off. Upon examination, the screws holding the handle cannot be tightened because the two screws (heads) are under the glass cover. It looks like they forgot to drill holes in the glass door to allow access to the screws to tighten the handle.

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    Reviewed March 27, 2013

    The oven toaster does not have a separate control for toast. To toast, you just turn the oven to 450 which is odd. To turn off the toaster/oven, you turn the timer switch counter clockwise to off. The next stop on the switch is Stay On. It is very easy to go past Off and turn the switch to Stay On. In fact, it has gotten to the point where it is hard to stop on Off. It takes 2 or 3 tries to get it to stop on Off. I have accidentally turned it to Stay On several times. Today, it got so hot it melted the cord connecting it to the outlet. Even though it still works, I am going to throw it out.

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    Reviewed Dec. 15, 2012

    After a harrowing experience with a small kitchen fire in our home, I have come to find that there are numerous other complaints about the Oster 6058 and 6059 toaster ovens causing fires. Our toaster oven had given almost flawless service for about a year, until this point. The fire, without a doubt, was caused by our Oster 6059 toaster oven. After some research and simple detective work, I have come to know that it was Made in China and that Oster still has not recalled the product after 71 complaints that I can see. Most of the complaints are about flames shooting out the back (not from within the cooking compartment). After numerous attempts to reach them, Oster has not expressed interest in our damages or any type of compensation. I feel, in short, a class action suit is in order, before someone is injured or dies. Where is the "Universal Labs" government agency, that UL listed product testing lab that tests these products? Are they taking kickbacks or just asleep at the switch?

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    Reviewed Nov. 13, 2012

    Deep Fat Fryer Model CKSTDFZM70 - This item was received as a gift in August 2010. It was used less than a dozen times, when the on-off knob came off while it was in use. We were able to unplug the unit, so we did not sustain any damage other than the loss of the food that we were attempting to prepare. However, upon examining the knob, we determined that the connection had melted from the heat given off by the unit while it was on. This was a perfect example of poor workmanship on the part of the manufacturer. We now have an unusable piece of equipment and have added Oster to our list of companies to avoid when making future purchases.

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    Customer ServiceStaff

    Reviewed Oct. 31, 2012

    I purchased a model OTM1101VBS microwave oven at Real Canadian Superstore in Duncan BC Canada in 2008. This unit was manufactured in 2007. It worked well until about three months ago when it turned on by itself in the middle of the night. The part that came on was the convection heating element. I was lucky that I had to get up to let the dog out or it could have caused a fire. When I told the store about the problem, they said to contact Oster as they do not stock their products anymore. I wrote to the company. After a year, I still have had no reply. I will never buy another Oster product and will recommend that all my friends do not buy from them either. It is amazing how a company like them can get away with the way that they treat customers. Very bad business practice.

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    Reviewed Oct. 19, 2012

    Two weeks ago, I came home from a long week at work and proceeded to start dinner. I put two pieces of English muffin in the model 6309 Oster toaster and set the thermostat on medium low. I was pre-browning them to make garlic toast to go with the pasta I was starting. I went into the living room to wait for my water to boil. The next thing I know, a rolling cloud of smoke is pouring down the hallway from the kitchen. Racing back there, I discovered that the toaster had malfunctioned and the toast was completely burned to charcoal. All the functions of the toaster had quit working. I couldn't get the temperature knob or the cancel button to do anything. I had to force the lever up to eject the burnt nuggets from the slots.

    Meanwhile, my neighbor (I live in a 6-unit apartment building) was frantically pounding on my door and ringing the doorbell, convinced that the building was on fire as there was that much smoke. It took over a week of Febreze and open windows and doors to air the smoke out of my home. I have never in my life experienced a complete malfunction of an appliance like this before. My grandmother owned one toaster for most of her adult life without experiencing any problem. This thing could have not only gutted my unit, but could very well have burned the entire building down, possibly even injuring or God forbid, killing me or my neighbors.

    No appliance, not even a toaster, should be put on the market without some sort of safety feature that would prevent this sort of thing from happening. I will never have an Oster product in my home again.

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    Price

    Reviewed Oct. 13, 2012

    I went online to see if there were any recalls on Oster products. Sad to see all the complaints. Well, mine is their electric can opener purchased 6 months ago. The metal bracket holding the blade broke. Even though it only cost me $39.99, I expected it to last a couple of years. Had one years ago, and it lasted me 10 years. Now things cost more and made cheaper. And they don't care.

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    Reviewed Sept. 19, 2012

    The toaster release lever did not release automatically. It had to be forced to the up position to retrieve my toast. The toaster never turned off. I guess because after returning to my home 5 hours later, it had completely melted and burned up. My house was filled with smoke and soot as well as melted plastic into my granite counter tops and blackened cherry wood cabinets and ceiling!

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    Reviewed Sept. 16, 2012

    I bought a battery-operated dog trimmer. I put an AA battery in it, it would not touch the connection at the negative terminal, was built for what looked like an AAA battery which is not meant to run on. I e-mailed Oster and they told me they knew of the problem, "You are right, the negative connector is improperly placed" is what they told me. I should use a screwdriver to pry the connector to make contact, return it to the store I purchased it at, or mail it to Oster and they will correct the problem. Here is a company that knowingly made a product that doesn’t work and is still selling them. I could not believe the e-mail when I got it.

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    Reviewed July 4, 2012

    Several years ago, I purchased the Oster Food Steamer, which is nice. But the lettering began to come off even with mild cleaning products. I can barely read anything on the appliance: temperature settings, name of the product, etc. I see that the Steamer is made in China. My friends warned me about such purchases. What kind of "cheap" paint do they use?

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    Reviewed June 6, 2012

    Oster Toaster Oven TSSTTVMNDG - This is the large toaster oven with touch controls. Just after one year of light use of the touch controls, which are pressure pad switches, it stopped working. I tried to get a new pressure pad and/or control unit, and was informed that there are no internal parts sold for this appliance. This is the ultimate in planned obsolescence, and a great pity, since the appliance is quite well-built otherwise. I purchased another brand with manual controls, which are replaceable if they wear out.

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    Reviewed May 3, 2012

    Oster food processor model # 3320, I reached in to take the blade out and it flipped on by itself. The lid was not on and the button was not being pushed. The safety mechanism failed.

    It sliced half way through my finger. I required 9 stitches. I own a house cleaning company and I could not work for 3 weeks which equaled to thousands of dollars in lost wages. I now have permanent nerve damage in my finger and scar. Oster has not helped me with any medical bills, lost wages or a refund on the product. This happened 4 months ago. I filled out all required paper work and sent everything in and have received nothing but the run around.

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    Customer ServiceSales & MarketingPriceReliability

    Reviewed April 2, 2012

    The Oster stainless toaster oven (model 6058-126-001) stopped working (no visual display). I tried finding a service center (emailed Oster) only to find out the "** thing" was made in China and there is no service repair centers (i.e. no replacement parts). The Oster Brand is "** because I bought what I thought was a "brand name" toaster oven. Shame on you, Oster, for screwing customers. You turned a good brand name into one of the cheapest brands on the market.

    Consumer warning: when you buy a new appliance and it works for less than one-year you, better know if you can fix it or toss the appliance in the trash because Oster never designed the appliance to be repaired. Thanks Oster and China, you to deserve each other. You are nothing but a bunch of "trash" dealers preying on the USA consumers.

    I believe that if Oster has cheapened its product line to improve better bottom line figures, they do not have the consumer's best of interest in mind when it comes to product reliability. What good is Oster's low price if and when your product(s) breaks within a year or less? If I could sue Oster without bankrupting my retirement, I would sue for not informing customers how Oster has hidden their customer service policies by not informing the public or making customers aware pre and post sales of the fact that Oster products built in China were never intended to be repaired locally through USA service centers. Oster, shame on you. I'll bet our landfills are full of your crappy products.

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    Reviewed Jan. 2, 2012

    I received it as gift and right away doesn't work. It appears as a very large paperweight in my family room. Excellent piece of junk. Thank you Oster!

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    Reviewed Dec. 11, 2011

    Toaster caught fire for no reason. I lost my whole kitchen because I was upstairs sleeping at the time. I lost everything I owned in the kitchen. Most of my belongings throughout the house were ruined from smoke damage or from the firefighters tearing through it. I had to move out of my apartment witch was declared uninhabitable and was homeless for 3 months. On top of it all my landlord kept $1000 from my deposit for "fire Damage".

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    Reviewed Oct. 11, 2011

    Just made some toast and was eating when the toaster caught fire. I had no idea the toaster was on fire until fire alarms went off. I normally keep the toaster unplugged when not in use. I thought I had enough time to eat before unplugging. It could have been a big fire if I was not home.

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    Reviewed Aug. 19, 2011

    I have the same complaint as others posted about the Oster 12 bottle wine cooler, model OWO912H6H. It was a Christmas gift from the kids. There was no receipt and the unit died after 6 months. I am hoping to have an electronics friend figure out what's wrong. It's not a blown fuse as most others have posted.

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    Reviewed Jan. 20, 2011

    I bought the model 6081 Oster toaster oven for Christmas for my husband. Up until today, we had no issues with it. However, this morning I placed the settings on toast and the timer on medium toast. I went into the other room to get the phone, fully expecting the timer to go off when the toast was ready. Within a matter of minutes I smelled something funny. I walked back towards the kitchen and the whole kitchen, living room and dining room was filled with smoke and flames were coming out of the door or the oven reaching the cabinet. The fire was so bad I had to call the fire department. My house has suffered some smoke damage, but no burn damage. This happened within 5 minutes because I was getting ready for work and watched the clock carefully. So the fire department looked at it. The timer got stuck and did not go off and this is what I reported to Oster who I called immediately after the firemen left.

    We had a total loss of $65.00 for toaster oven on sale, had to wash all fabric, drapes, pillows, comforters, and steam clean carpets. We also had to scrub down the cabinets. We may have to replace all drapes.

    Oster insists the toaster be returned to them for evaluation of cause of fire. I said, “No, I will take it to my own technician who will be unbiased.” They said they'd send me a free new toaster oven, even one that was digital. “No,” I said. I have had toaster ovens for years and never had this happen. I do not want another Oster, but I do want my house cleaned and damages paid for. I give them an "F" rating on solving serious customer problems.

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    Reviewed Oct. 24, 2010

    Many customers have complained about the Oster OWO912H6H wine chiller quitting on them, and not being able to get help from the company. The same happened to me, so I decided to investigate the problem myself. What I found is a blown fuse on the circuit board that was stopping the cooling fan from circulating air across the heat sink. Without a way to bleed heat off of the circuitry, the wine chiller can't cool. The fuse is hardwired to the board, so I clipped it off with my wire cutters, and took it to Radio Shack to purchase a replacement. Using my soldering iron, I soldered the new fuse in place, and now the wine cooler chills wine just fine. Too bad Oster sucks as a company and forces its customers to resort to fixing appliances themselves.

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    Reviewed Oct. 8, 2010

    I purchased at Costco 3 weeks ago. Was pre-heating last night to 350 degrees and the door just randomly shattered to pieces. Thankfully, we were on the other side of the room and the animals were outside. In our conversation with Oster, they are happy to replace but don't seem to be addressing the problem. We're going to take it back to Costco and let them know. Perhaps they'll take some action with the manufacturer. This product is clearly a safety hazard.

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    Reviewed Sept. 4, 2010

    We bought an Oster 6248 toaster oven a couple years ago at Bed, Bath & Beyond. The last couple of months, it has started going into a mode where it displays Err on the display, beeps a lot, and will not function. Sometimes, if you push buttons for a while or let it sit there and beep for long enough it will eventually get back to normal for a while. Lately, it has gotten worse so that we're lucky to get one toasting session out of it and have pretty much given up on using it now.

    From the reviews I see on the net, Amazon for example, this model is failing a lot in the same way. In fact other users, in some cases with other Oster models, report that it has become a fire hazard. It seems to me this would be a good case for a class action lawsuit: a product designed in such a way that it will always fail, sometimes even in a dangerous way. To add insult to injury, the customer complaint form at the Oster web site is broken too. It says that you can enter 500 characters to describe the problem and there is a counter to show how much you have typed. But actually, if you enter more than a few words you will not be able to submit the form at all.

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    Reviewed Aug. 29, 2010

    I received the Oster 12-bottle wine cooler (Model 0W0912H6H) for Christmas and now after 9 months it quit. Display works but fans do not and it no longer cools. I'm sorry but I am getting tired of being ** by manufacturers. If they are going to sell junk, label it as junk. But they don't care. They have your money already. Oster should stand behind their products and offer some kind of solution to their problem!

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    Reviewed Aug. 18, 2010

    My Oster toaster oven has caught fire twice now. I was toasting a slice of bread when I noticed smoke and flames. Scared the crap out of me. I went today to purchase a fire extinguisher but I don't know if I should trust this product. Apartment filled with smoke, and it charred the stand it was on but I got the fire out before anything else burned.

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    Reviewed July 23, 2010

    I purchased a Oster Toaster Oven, model # 6057, date code-B100, approx. 8 months ago. I have owned several with no problems, but this one has experienced digital problems where I can't change settings. And then today I came home from work and the oven had turned on by itself and was red hot, this is a fire hazard. I purchased the oven from Wal-mart but do not have my receipt or box that I can exchange it. I would appreciate the manufacturer to do so. It is black in color.

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    Reviewed July 20, 2010

    While roasting a chicken breast at 350 degrees, the glass door suddenly exploded, throwing shards of glass (and the handle) all over the kitchen. I lost the chicken in the oven and side dishes on the counter.

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    Reviewed June 10, 2010

    I received a gift of the 12 bottle wine chiller (model OW0912H6H), which stopped chilling about 6 months after using it. The electricity still works, as the digital readout still works, but the fan does not. I could not find my paperwork that came with the product, so I "Googled" the product name, hoping to get some information, as to how/where to get it repaired. After seeing all the comments on this website, I don't have much hope for help in getting a repair. I believe it was purchased at Best Buy, but I have no receipt. The economic impact is that, I need to purchase a replacement wine chiller. I was quite pleased to have received it as a gift.

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    Reviewed Feb. 18, 2010

    I purchased the Oster Wine Cooler Model # 0W0912H6H in December of 2007 and it did not work after a month. No assistance was offered by the company. I was out $130.00

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    Reviewed Feb. 5, 2010

    I have been very upset about the Oster Wine Cooler not keeping a constant temperature. I was happy (if that can be said) that I found all of these complaints; obviously, I bought the wrong product. I trusted Oster but now see that I was wrong to trust them. Up until now I have not done anything, that is get in touch with Oster or Best Buy. I never thought to go back to Best Buy. Now that I have read all of these complaints, I am happy to realize it was not only me that had a problem. I will try to purchase another cooler and will stay away from Oster, and that goes for any other household appliances.

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    Reviewed Dec. 31, 2009

    Like many others, I purchased the Oster 12-bottle Wine Cellar on Christmas in 2007. It was installed in a new electrical outlet. The thing quit working in 6 months.

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    Reviewed Oct. 19, 2009

    I owned an Oster Toaster Oven and have had it for 3 years. Last week my husband forgot that he had put toast in it and went on to do other things.He smelled the burnt toast, went back into the kitchen and took out the burnt pieces and threw them into the sink. he closed the glass door and after about one minute, the entire door exploded and shards of glass went everywhere. I thought that your glass was tempered!!!!!!! I have spent a week trying to get all of the glass cleaned up. I have a little yorkie, and grandchildren who spend time here.
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    Reviewed Sept. 4, 2009

    I purchased the Oster 12 bottle wine cellar model 0W0912H6H, and like the pages of other dissatisfied customers, it quit working 6 weeks after I started using it. I tried the warranty info contact, and through the internet, I discovered they were no longer in business. I tried Sunbeam and read the new company is not liable. I tried Best Buy, where I made the purchase, and was given no help with my problem. Needless to say, I won't buy the brand again and will do my best not to purchase from Best Buy either. With all the complaints, why can't something be done to honor the warranty and the consumer? I will continue to give bad reviews due to this experience.

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    Reviewed Sept. 3, 2009

    Oster blenders are advertised as having an "all metal drive" inferring that they are stronger and more durable than competing products that use rubber or plastic in their drive systems. After purchasing one of the Oster Beehive series blenders and having the drive system shear in half through normal use, it became obvious upon inspection of the broken part that the drive system has a rubber coupler between the motor and the blade assembly. This coupler failed within two weeks of normal use. We subsequently replaced the broken blender with another Oster unit and it too failed within two weeks of normal use. A third blender was ordered from the same series and it too failed within two weeks of normal use.

    Upon further research, I have come to find out that this drive failure is very common with this company's blender products. There are dozens of negative reviews on Amazon.com from customers who have had the same failure over and over again. I do not feel that it is right for a company to be advertising their product as having an "all metal drive" system when it in fact does not. Once more, this rubber coupler in the drive chain is prone to chronic failure through normal use, which also goes against their claims of having one of the most durable blender product lines in the world. Isn't this against the law? I don't understand why there has not been a product recall or an effort to force Oster to change their deceptive claims about this product line.

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    Reviewed Aug. 26, 2009

    I bought the Oster 12-bottle wine cellar OW0912H6H for Christmas from Best Buy two years ago, never used it until a month ago. I used it for one month and the fan stopped working. Now I am out $129.00 plus tax like so many others out there.

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    Reviewed Aug. 9, 2009

    I too received Oster's 12-bottle wine cellar (model OW0912H6H0) as a Christmas gift from my kids in Dec 2008. It stopped working in July 2009! After reading all the complaints on ConsumerAffairs.com, I called Oster. They were not helpful nor encouraging regarding any type of warranty as I was told that Oster licensed out their name on many products and this was a case of buyer beware.

    Kudos to Best Buy, Mill Plain Store, Vancouver, WA! I knew my son had purchased it there, so that is where I returned it. I had no receipt, they didn't care as they found the purchasing info on their computer. The customer service manager Cole refunded me full price of the unit, which I promptly used to by a Vinotemp 12-bottle cooler. Bill, a salesman in appliances, was terrific too. Best Buy stood behind the product that they sold with great professional courtesy. This consumer will continue to shop at Best Buy!

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    Reviewed July 26, 2009

    I purchased the wine chiller #OW0912H6H for Christmas 2008 and the unit stopped working 3 months later. I called Best Buy and Oster, and received the same results as everyone else, which was nothing. There should be some type of suit started against this company or whomever is responsible for this product failure. I lost $140.00 for the purchase of the product.

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    Reviewed July 25, 2009

    I don't understand why Oster won't stand by the wine cooler model OWO912H68. Nowhere on the unit does it reference another maker. If they don't respect their brand name, then I don't either. There's plenty of competition to force them into bankruptcy also. The wine cooler worked for less than a year.

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    Reviewed June 16, 2009

    I purchased the Oster wine cellar (model OWO912H6H) at Best Buy. When it stopped working, Best Buy said it wasn't their problem and Oster said they didn't manufacture the item—Petters did. Of course, Petters is now bankrupt and nobody will take any responsibility for this product. There are dozens of complaints on this item that are very similar to my experience. It is frustrating to know that when you buy a product with a certain brand, it might not actually be that brand after all. And, when it isn't, nobody wants to share in the burden of the responsibility when something goes wrong. I am tired of the companies taking all the profit and none of the blame for a defective product. The consequences are $100and a bit of time trying to sort out the warranty that nobody will honor.

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    Reviewed May 2, 2009

    Gave my wife an Oster Wine Cooler for Christmas. It quit workining in March. After reading other complaints, I guess there is no reason to try to call anyone...
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    Reviewed May 2, 2009

    Gave my wife an Oster Wine Cooler for Christmas. It quit workining in March. After reading other complaints, I guess there is no reason to try to call anyone...
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    Reviewed April 24, 2009

    The Oster 3157 juicer is not a healthy device. We found that after using it several times we started to see black flakes in the juice! All parts are removable except plastic drive rotor.
    During juicing process pulp and juice can overflow inside and onto the drive rotor of the unit which can collect fruit pulp underneath and the get circulated back into juice. Searched oster.com for place to report and sent in a web report--no response Called customer support from same site--got offered a replacement, which I refused. The device works as designed--it is the design that is defective. A simple test of the juicer will prove it. take the removable parts off the juicer and you will see the drive rotor which is hollow underneath. It may take running a few batches of fruit through to get the build up-but when you see that juice can leak onto the top of the machine you can see how it happens. There is no way to clean this area as designed. This juicer is a likely health hazard--and we will not use it again. Please help this get corrected.
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    Reviewed April 24, 2009

    I received this 12-Bottle Wine Cellar (Model: 0W0912H6H) for Christmas 2007. It stopped working in April 2008. I placed a warranty claim in the Summer of 2008. In August I was told a check was cut and I would receive it soon. After some time passed without receiving the check, I learned the company went out of business. I spoke to several people at Sunbeam/Oster who told me there was a spreadsheet of outstanding claims. They updated my information on that spreadsheet with the case number that I received when I placed the warranty claim. I just called Oster to determine the status of my warranty claim. I was told to send a fax to a number provided to me to receive an update. I sent a fax in February and another in April and have received no feedback.
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    Reviewed April 18, 2009

    Wow! Like so many others, I bought this wine cooler. I only bought three, one for myself, and two others for friends of mine for Christmas '07. I have called as well with the same results as others. I am incredibly frustrated with both Best Buy and Oster, and I would like my $300 back!

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    Reviewed April 16, 2009

    I purchased an Oster compact refrigerator model OR4505G3B on 10/29/08 at Best Buy #102 in West Covina, CA. The refrigerator stopped working on 04/15/09. It was covered under the 1 year manufacturer warranty so we called the number on the warranty, 1-866-866-6283, which has been disconnected. Their website, Osterliving.com, also does not exist. I called Oster at 877-383-6399 and was informed that it was not their product and to contact MLO Appliance. I was unable to reach anyone at MLO.

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    Reviewed March 21, 2009

    I purchased an Oster Wine chiller from Best Buy around Christmas. After about 6 months the digital display went out, and a couple of months later the unit quit working all together. Contacted Oster and was informed that they did not manufacture the product, and gave me the contact info for a company filing bankruptcy. No answers from that company.
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    Reviewed March 11, 2009

    purchased a Oster wine cooler and after use of 60 days stopped working. Store no longer carries them. Out $100.00
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    Reviewed March 9, 2009

    Rcv'd an Oster, 12 bottle wine cooler for Christmas '07. Worked only a few short months then kapput! Oster customer service had me clip the power cord and mail along with a refund form that they provided to them. They assigned me case#H05292008-4655 for a $57 rebate. It's 3/09 and their number is no longer in service. Online blogs show that there are many many peolpe with the same problem, same company, same model. HELP!
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    Reviewed March 7, 2009

    The Oster Wine Cellar Model: OWO912H6H was purchased at Best Buy as a Christmas gift. After approximately six months, the cooling system would not work. The toll free number was no longer in use. Reviewing the other posted complaints regarding this product, it is obvious that this product is and was defective from the get-go.
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    Reviewed Feb. 25, 2009

    Bought the 12 bottle wine cellar from BestBuy like so many others and it lasted about 6 months. Filed 2 claims with Sunbeam's toll free number and they never supposedly had a record from the first claim and no feedback after 4 months. Sounds like same as every one else who has taken time to report this to this site.
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    Reviewed Feb. 22, 2009

    After 4 months with the wine cooler the temperature starting going up and down on its own and finally it stopped cooling and it was over heating. the digital numbers were flickering on and off. What a piece of junk. Purchased 12 bottle wine cooler Oster at Best Buy for 100.00.
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    Reviewed Feb. 17, 2009

    We were heating a dish at 350 degrees for 15 min in our 4 year old Oster toaster oven (#6230). As we opened the glass door to remove the food, the door exploded, shattering glass all over the food, counter and floor. Thankfully, no injuries. So far, no response from the company.
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    Reviewed Feb. 17, 2009

    We were heating a dish at 350 degrees for 15 mon in our 4 year old Oster toaster oven (#6230). As we opened the glass door to remove the food, the door exploded, shattering glass all over the food, counter and floor. Thankfully, no injuries. So far, no response from the company.
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    Reviewed Feb. 10, 2009

    I received an Oster Wine Cellar for Christmas. In April it stopped cooling. I called the above telephone number and was told to cut off cord along with receipt and send to above address for refund as I could not return it to Best Buy. I have still not received my refund. I called the number again today and the number now says I can not call from this area. The email that I was able to reach them at previously is being rejected as if the company no longer exists. I am confused! After reading all the comments on this product, I am realizing that I am not alone. All I want is my daughter's money returned for this unworthy product.
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    Reviewed Jan. 26, 2009

    We have used our Oster 6 Slice Toaster Oven, model 6287, for about 3 years. The last time I used it, the door seemed tight. I was on the other side of the kitchen when the glass door just sprung out of the frame nearly across the room!
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    Reviewed Jan. 14, 2009

    I have called three times about my Oster 12-bottle Wine Celler Model #OWO912H6H. The first two calls I was told Oster was trying to make a decision about what to do with this product since the company that made them for Oster is now out of business. When I first called in Oct. 2008 the wine celler was still under warrenty. This is no longer the case, since it is now January 2009. I was told by Leslie that Oster will not accept responsibility for this product. I then informed her that I will NEVER buy another Oster product. We owned this product for less then a year when it stopped cooling.
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    Reviewed Jan. 7, 2009

    My wife purchased an Oster 12 bottle wine cooler model OW0912H6H back in November 2007 at a Best Buy store. The unit stopped working one year later (go figure, just after the warranty expired). Although both fans spin, the unit doesn't cool any more, and both red and green lights are on in the back panel.
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    Reviewed Jan. 7, 2009

    I, like many, many others, received the Oster OW0912H6H Wine Cellar for Christmas last year. I find it ridiculous that Jarden refuses to accept any responsibility for the products they contracted with MLO to sell, and that companies can be allowed to act in such a way in general. Jarden has been making money off this business relationship for years, and for them to use the situation involving the CEO of MLO to avoid standing behind product they help put into people's homes is disgusting.
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    Reviewed Jan. 6, 2009

    I purchased a Oster 12 bottle wine cooler in December 2007 model# OW1912H6H. The cooler stoped working in June I called the warranty company I was told to send the original receipt and cut the cord off to the addess Oster Appliance Support
    R142 - 757 West Hastings Street, Suite 617 Vancouver BC V6C 1A1 Canada for a full rebate. And I have not gotten any reaponse the 1-866-866-6283 is no longer in service. I am not sure what else to do at this point. I do not believe that I will get my money back for this product. I will never purchase another Oster product.
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    Reviewed Dec. 29, 2008

    I purchased my wife a wine cellar#OW0912H6H made by Oster for Christmas 2007 from Best Buy 1 month later it stopped so took it back and was given another,3mos later that one stopped working and Best buy gave me another one,Oct 2007 this one stopped working and Best Buy doesn't carry that model anymore(wonder why) and now the people at Oster tell me that a outside company handled all there warrenties and they are out of business.It seems that a company like Oster and Sunbeam products would want to make customers happy and do the right thing instead of saying too bad . So now I'm out of a wine cellar and a 100 bucks from a major company that customer service stinks. I wont recomend any products from this company and hope they have as much success as there warrenty company did . Maybe the goverment will bail them out as well when they go under. Unhappy With Oster Products forever. Steve
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    Reviewed Dec. 29, 2008

    I purchased the Oster 12-Bottle Wine Cellar, Model OWO912H6H in Feb. 2008. We installed it in June of 2008 and it quit working in October of 2008. E-mails to Oster and Sunbeam have not been acknowledged. I understand Petters LLC, the sub-contractor is out of business. We don't know where to go for a refund on this product.
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    Reviewed Dec. 27, 2008

    was given the Oster wine refrigerator model OWO912H6H as a gift for Christmas last year. The unit stopped working a few months ago. Google 'Oster wine refrigerator'with the serial #. Several complaints of the same..fan doesn't work~temp 71-76 degrees..red light & green light on in back of unit.
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    Reviewed Dec. 11, 2008

    I purchased an Oster toaster for my mom for Christmas. She was looking for one like the one she had for 15 years that she loved (she's big on toast). I found the closest one I could find on irawoods.com. The total with shipping was $39.89. I got the package and out it away as it was for Christmas. One day I decided to make sure it was the right toaster and check it out. I opened the box and unwrapped the toaster box. There was nothing damaged on the outer box. The toaster was wrapped well. There was a huge hole in the toaster box and one side was torn. I contacted irawoods.com and they told me that unless I let them replace the toaster, which by now I had lost all faith in this company, I would have to pay a 25% restocking fee AND pay for return shipping. I have argued and argued with them about sending me damaged merchandise but they will not budge. I will get about $15 back of my $40 after return shipping and restocking fee. This item CANNOT be restocked. I have already contacted the FTC and BBB and am waitingfor results. I want the whole world to know that this company ripped me off and thinks it is okay to do so. What makes it worse is that it was a Christmas gift and I have a limited income.
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    Reviewed Dec. 8, 2008

    Oster Wine Fridge was purchased, worked for 2 months. Called to get troubleshooting advice and was told that they would just refund my money. I was notified to cut the power cord off the unit and mail it in with the proper documentation of purchase and unit serial number. All of this was done and no check was received. I called Oster today to check on my warranty check and they said they will not honor the warranty because the product was made by a 3rd party that Oster licensed their name to. The 3rd party company, Petters/MLO LLC has gone out of business. I was given a physical address to contact Petters. (701 Xenia Ave. Ste. 450, Minneapolis, MN. 55416) The Oster rep. said that Oster had no responsibility to pay the warranty because the product was made by a licensee. I find this VERY misleading. The product said Oster...there was no way to tell that it was not made by Oster. I have googled Petter's address and the suite number I was given is available for lease immediately. I find it very hard to believe that company that has gone out of business and that does not seem to occupy a physical address is going to refund my money. I called Best Buy, where the item was purchased, and they said they would fix it at no cost. I informed them that Oster made me cut the power cord to send in for the warranty and they notified me that they could not fix the unit. So I have no wine fridge, no $ for my warranty, and no way to repair the unit. Someone needs to start a class action lawsuit against Oster. This seems like something that would happen in a foreign country...not here in the USA.
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    Reviewed Dec. 4, 2008

    I received the Oster 12 Bottle Wine Cooler as a gift and do not have the receipt. The unit was purchased at Best Buy in Round Rock, Tx. Four months later the unit stopped working. I went to Oster website to get information so I could take the unit for repair, however, the two service providers they gave me will not work on this unit. When I went back to Oster web and filed a complaint, I was told that it was not manufactured by Jarden Consumer Solutions but was mfg by a different company, Petters Consumer Brands LLC / MLO Appliance Co LLC, under the Sunbeam and Oster brand names. Follow up emails to find out how long it will be before I hear some thing just continue to get automated responses that they are forwarding my concerns to the appropriate division. This has been since October. I can not get a real response. Have tried calling to no avail. Have found many other individuals experiencing the same issue (www.fixya.com).
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    Reviewed Dec. 3, 2008

    Purchased the OW0912H6H wine Cellar for Christmas Gift November 07 - by May 08 it stopped cooling. Fortunately, Best buy replaced with another one, but it also stopped working by October 2008. Phone calls to the customer service number resulted in an unservicable phone number.
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    Reviewed Dec. 2, 2008

    I purchased an Oster wine cooler in Dec 2007. It quit working in June 2008. I contacted the warranty company and sent my original receipt (yes, I had it, the cooler had been a gift) and the cord to the warranty compny 7/21/08. I have yet to receive my refund. When the warranty company's phone number became inoperable I contacted Oster directly. I have contacted them several times and they assure me that my claim has been placed on a waiting list as they are experiencing contractual problems with their warranty company. I have recently learned the company handling warranties for Oster was Petters Consumer Brands LLC owned by Petters Worldwide Group. The owner, Tom Petters, was indited 12/1/08 in a $3.5 billion Ponzi scheme. The case against Petters may be the largest Ponzi fraud in US history. Checkout the Minneapolis StarTribune for more details. I believe Oster will continue stonewalling us for our warranties but I wish they'd be more upfront and tell consumers their warranty company is gone and there will be no refunds instead of stringing us along with 'your claim has been placed on a waiting list'. Now that I know there are thousands of investors who lost money with Tom Petters, I doubt my $100 refund will make it through the process.
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    Reviewed Nov. 26, 2008

    Our Oster Wine Cooler stopped working during the warranty period. I contacted customer service and received a form to complete and by return mail send the cord from the appliance. That was in August. I was to receive a full refund. I have not heard anything further despite several e-mails. I tried call the phone number listed on their correspondence and it is no longer available.
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    Reviewed Nov. 22, 2008

    I too bought a Oster wine cooler model # 0W0912H6H from Best buy in Nov of 07 the fan stopped working in August of 08 and I contacted the company and they told me to send the receipt with the cord and a form they sent me and I would receive a refund. I did all that and never hear back from them. I tried to contact them by email but didn't hear back so I called the 800 number which is disconnected. Sounds like they are out of business.
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    Reviewed Nov. 19, 2008

    My sons bought me a Oster wine cellar for christmas '07 from our local Best Buy and in Sept. '08 it quit cooling. I called the support phone number in my book, was told to send my receipt, along with a copy of the emailed form they sent me with the cord, which I cut off and sent in on 9-12-08. I have tried to call the number and there is a recording stating The toll free number you have dialed is not available from your area. I did make copies of my receipt and the bill from the post office, but I guess it will not do me any good now.
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    Reviewed Nov. 13, 2008

    Purchased an Oster compact refrigerator in July, it has stopped working, tried to contact Oster to obtain warranty service, apparently they are in some sort of dispute with the company that fulfilled their warranties so comsumers are asked to be patient while they work out a solution. Who can sit back and wait with no refrigerator????
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    Reviewed Nov. 11, 2008

    We had got the Oster Wine Cooler Model OW0912HGH as a Christmas gift last year and it went out in August 2008. I followed the warranty request requirements as directed by the Oster Appliance Warranty group in Vancouver BC, Canada. They gave me all the information to get a full refund including a Case # H07212008-8439. I got an e-mail confirmation on Sept. 10, 2008 that the refund was in the mail, but guess what no refund to this date. All of their contact information methods such as the phone number and web site is no long obtainable as far as I know after several tries.
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    Reviewed Nov. 10, 2008

    I purchased an Oster Wine Cellar in December 2007. It stopped cooling in June and when I called the service department about repairing it, they indicated that the product was no longer made so they would need to issue a refund instead. They gave me a case #, and told me to cut off the power cord from the cooler and send it in with the original receipt. I was told I would receive my refund within 30 days. I still haven't received my refund 4 months later and when I called the Oster Support line today to find out the status of my refund claim, I was told that the company that took my claim info back in July went out of business and is no longer associated with Sunbeam so all she could do was record my issue and have someone call me back. At this point, I don't think that I will ever get my refund but I guess I'll wait and see what Sunbeam has to say after they review my case.
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    Reviewed Oct. 30, 2008

    I had a fairly new toaster (item #6332)that I bought at the beginning of the year. I usually do not leave the toaster plugged in but when we last used it, I had left it plugged in. On Tuesday, I got home a bit earlier than usual from work. I was in the restroom changing my clothes when I hear my kids yelling in the kitchen. I come out to the toaster engulfed in flames. The toaster was on a chair that caught on fire, along with my coat that was hanging on the back of the chair. Not to mention that there was a puddle of water on my wood floor from the water my kids were using to try to put the fire out. I had to take the toaster out by it's cord - which is fully intact and take it outside and put the fire out. The toaster is melted and it looks like it combusted. Thankfully no more serious damage was done to my house and family. I have taken pictures of the damage and the toaster itself. I've also emailed Oster and have received no response. The toaster was not in use at the time that the fire started.
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    Reviewed Oct. 22, 2008

    We rec'd an Oster Wine Cellar for Christmas. In May it stopped cooling. I called the above telephone number and was told to cut off cord along with receipt and send to above address for refund as I could not return it to Best Buy. I have still not received my refund. I called sunbeam today and was told they would have to get back with me as the company went out of business.

    I do not believe that a product that lasts only 5 months takes a company 5 months or longer to try to get a rebate. Also, i believe that if a store sells a product that they should back it up, and although Sunbeam subcontracted this company that they should back it up. I will be sure that any product that has a sunbeam or oster label will never be in my household.

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    Reviewed July 12, 2002

    We purchased an Oster Rotiserre/Model 4786 as a gift for our son for Christams 2001.The purchase was made at Mervyns in Pinole, CA. On about the 6th use, while cooking a chicken on the spit, the glass in the door exploded. Glass flew all over the kitchen. The chicken remained on the spit and the spit remained in place. Fortunately no one was hurt.


    The company was called and all they said was that if they returned the item it would be replaced. No action was promised to investigate the safety of the item. Therefore, we have not returned the item. Just replacing it does not speak to the fact that there is a serious problem regarding saftey.

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    Oster Appliances Company Information

    Company Name:
    Oster
    Website:
    www.oster.com