
Oster Appliances Reviews
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Oster develops kitchen and home appliances aimed at simplifying daily tasks. The company's offerings include blenders, toaster ovens and food processors. Since 1924, Oster has focused on user convenience and durable design, providing versatile products that assist in food preparation and cooking activities.
- Efficient cooking
- User-friendly design
- Frequent malfunctions reported
- Poor customer service experience
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Oster Appliances Reviews
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Reviewed Jan. 1, 2019
Beware of this convection toaster oven. I read the instructions before I used it--it arrived yesterday & said to put oven on at 450 deg for 15 min. to burn off any manufacturer residue. Not even 3 minutes had gone by & it was up in flames! No off switch, so unplugged & finally was able to douse the flames. My entire house was full of smoke & if I had left it unattended, would have lost everything. This is a very dangerous product & would recommend the manufacturer remove it from stores.
Reviewed Dec. 29, 2018
I bought an Oster meat slicer about 35 years ago with green stamps. Just got thru cutting up a partially frozen roast for jerky and it did a perfect job. Blade has never been sharpened. Great product.
Reviewed Dec. 21, 2018
Previously had an Oster XL convection/toaster oven which was passed to me because my parents hated the uneven cooking, in addition to the unusable cooking space in comparison to its behemoth size. I accepted it thinking "how bad could it really be?" To my surprise it has an incredibly short cord, not to mention that even though it's larger than my microwave, it holds less. Trying to be optimistic I gave it a chance. However you do have to stand over it & turn your dish because it will incinerate the back, while the front goes uncooked. The adjustable racks are not at all adjustable.
To use the lower rack, along w/ upper, you better have a dish thinner than a pie plate. Plus if you try that it impedes heat from cooking the bottom center of upper dish. AND, due to clearance issue the two dishes aren't interchangeable. Not to mention that if the top dish may bubble over you can forget the second rack for cooking because you have to install the "catch/drip" pan in there.
But, my BIGGEST SURPRISE came when I told parents that the dang thing died on me (really just tossed it in the dumpster). And, after the time had passed from when they gave it to me, mom had forgotten why I ended up w/ it. So she ordered a replacement unit for me. I thought On Geez... But my kitchen was already permanently rearranged to accommodate it. Plus I had the grand illusion of it cooking evenly. NOT a bit better than older one.
However, I'm free of the curse which OSTER/Sunbeam/Newell products had cast over me, because after barely two weeks of use the glass door exploded into thousands of pieces. What a freaking dangerous mess. If you own one, ABSOLUTELY DON'T let your kids or pets go into the same room w/ this time bomb product. It's not worth the risk to even have it in your home. CONTACT MANUFACTURER FOR REFUND... OR AT LEAST JUST TRASH IT. And my advice would be to stay far away from ANY & ALL of their products.
Reviewed Aug. 6, 2018
I bought an Oster brand xl toaster oven with a one year warranty and paid extra for an additional 4 years on top of that. 8 months into owning the oven. It stops heating up. It took a week for the Oster support team to respond to my inquiries. They emailed me that they needed specific information. Which I provided. Took them an additional week to get back to me after I sent them that only to tell me they needed the original invoice too. Which I provided immediately. That's was almost a week ago. 4 days after I gave them all that information I emailed them again to ask them if they were hoping I would get tired of waiting and just go buy another. Naturally I got no response back.
I will NEVER buy anything by Oster again. Never. This is the worst customer service I have ever experienced in my life when dealing with a big brand like this. I bought their product thinking they were a solid company that cared about their products and whether or not their customers are happy with them. Clearly I was very wrong about this. They are the worst. I didn't even want to give them a one star rating. Apparently it's the lowest you can go. They don't deserve even that.
Reviewed July 9, 2018
I wanted to alert you to a problem I experienced with the Oster TSSTTVXLDG Extra Large Digital Toaster Oven. I purchased this item in Sept 2017. Tonight (7/9/2018) after heating some tater tots, the oven was cooling down. I reached for the glass door handle and the glass shattered throwing shards everywhere. I did not put any weight on the handle, I just grabbed it, was about to open it but had not pulled yet. This is a very dangerous thing to happen.
Reviewed May 29, 2018
The oven had been on at 450 degrees (toaster setting) for several hours. The cabinet it was under was very hot. Every spot on the toaster was too hot to handle. Used oven mitt to move the appliance and unplug it. Unplugging this oven is the only way to ensure that it is off. This toaster oven does not have an "off" button or any "off" settings on any of the dials. We have never before had any appliance with a user interface that is this dangerous. Returning it to Costco.
Reviewed May 19, 2018
The Oster Toaster Oven is fine except it won't keep accurate time. It gains about 1/2 hour per day and I can't figure out under what circumstances it does that. I have reset the clock many, many times.
Reviewed May 5, 2018
I bought an Oster Convection Countertop Oven a few days ago. I left the oven off and when I came back home the entire house was full of smoke everywhere. The oven parts have burned and the vents too have severe burns that are visible. Apparently there is an auto mode function that allows it to turn back on. The entire house was full of smoke and this is a very dangerous feature. I have never experienced a scary call like this. I saw the Consumer Affairs report and there are many complaints regarding this product. My countertop and wall sustained damage.
Reviewed March 21, 2018
Was using my electric skillet and the glass lid shattered in a thousand pieces, while on the appliance simmer setting. Was there a recall on this that I'm not aware of? Model number ckstskfm05, 3077401,1500 watt. Please contact me with information. Thank you.
Reviewed Feb. 28, 2018
I purchased the Oskar 2-In-1 Salad Prep And Food Processor (FPSTFP4100) three days ago with the hopes of reducing my prep time. I didn’t need anything sophisticated and this product appeared to be the perfect fit for my needs. In reading the user guide, I discovered one of the slice/shred discs was missing. No biggie, these things happen, right? On my fourth attempt at contacting Jarden-Oster Customer Service at (800) 334-0759, I was finally connected with Lynn. I conveyed the situation and requested the absent blade. To my discredit, I wasn’t sure which blade I was missing, but explained I had the one which appears to make 1/8” slices and noted the parts weren’t numbered. I was on break while calling from work and had the forethought to bring the disc and user guide with me.
I had also located the same model on the website before my call in an attempt to be as prepared as possible. Lynn was completely dissatisfied by me, my situation, and anything I tried to communicate. She cut me off mid-sentence by saying, “Listen. I can’t help you. It’s not my fault you’re not at home to look at the base and can’t tell me which model number you bought. What you need to do is take it back to the store and get another one.” I felt I was being baited into an argument, so I asked to speak to somebody else. That’s when Lynn dumped me back onto the phone tree where my call lingered for about twenty minutes. I was reconnected to Bianca and, in retelling my situation, she expressed concern for my purchase and how I’d been handled to that point.
She simply asked, “How many holes are there on the disc you have?” and, with my answer, she explained I was missing the thick-slice blade. She then asked me for my address and told me it’d be here in about a week. How hard was that, Lynn? Seriously. I asked to speak to a person of authority so that I could praise Bianca. Mr. **, I hope you get my voicemail. Please recognize Bianca for her ability to evaluate, redirect, and rebuild a failing customer interaction. In total, I spent over a half-hour this morning (36:47 by my phone log) requesting something for which I’ve already paid. I haven’t used it yet, but maybe I can recoup my waste of time with this new food processor… (Based upon what I’ve read from other reviews here, my sense of relief may be premature.)
Reviewed Aug. 2, 2017
This Oster Countertop TSSTTVCG04 toaster oven is very dangerous. Both my wife and myself have burned our hands on the handle of this unit. As you lower the door with the handle the metal strip that the handle is attached to rotates toward your hand or fingers. I burned the top of my fingers as I let go of the handle in full open position. My wife also was burned twice. We have had it a month. This was replacing a different unit we had for years.
Reviewed July 17, 2017
I purchased the above Convection Countertop Oven (TSSTTVXLDG-002) on April 1, 2017. It has been working fairly well, although, it does get extremely HOT on the outside. Enough to burn you or if you have any children if they get close. The MAIN reason I am writing this is on Sunday when I had a Chicken Pot Pie in the oven on WARM the glass to the door completely SHATTERED into millions of pieces. The oven itself was not HOT it was "Warm" as it should be. The glass went all over the floor, countertop and inside the oven itself. It was an unbelievable site and shocking!
Needless to say no one could eat the Pie because the shards of the glass were all around the top of the pie which it did have a lid on the dish. I did buy this at Wal-Mart and I do have the receipt, but not the box. Because who would have thought the oven glass door would have exploded!! I spoke with an assistant Manager and said I could swap it out not give us a refund because we threw out the box. How stupid is this? This is a HAZARD to all. I have noticed on some other comments this is an on going Problem. This needs to be pulled from all stores and recalled back to the Manufacturer. I did send Oster an email, but I have my doubts I will even hear from them. Oster used to have a name for themselves. Believe me when I tell you they do not anymore. Do not buy this product. It is apparent that Oster does not care about their product or their customers. How sad.
Reviewed July 9, 2017
Toaster Oven - The touch pad does not respond to touch. I set it to toast or bake or broil, adjust the temperature and press start. Nothing! I will never buy another Oster product. The touch pad is useless.
Reviewed May 14, 2017
Have had toaster (model TSSTTVCG03) oven for about 18 months. No problems, today made toaster waffle, unit shut off. Went into kitchen. Unit was on??? And I heard faint ticking of the timer. Turned toaster oven back on for 5 min., watched lower knob, it shut unit off, yet continued to tick, it moved the knob to stay on and turned the unit back on. If I had not been home I am sure I would have had a fire. I notified Oster via online today. Also found saferproducts.gov and sent complaint #20170514-73443-2147401503, also while on that site someone had the same problem with the same unit. Their report number is #20120101-1b05e-2147437113.
Reviewed April 3, 2017
I purchased two bread makers directly from the Oster/Jarden Online store. After waiting 7 days for a email confirmation of the shipping, I finally grew impatient and emailed customer service. I was notified two days later that they canceled my order because they didn't have any inventory. Would it not be appropriate and considerate to notify their customers when canceling their orders on them? Also, wouldn't it be nice if they didn't advertise merchandise as for sale and available when it really is not? Thank you Oster/Jarden for putting me in bind now that I waited this long for the merchandise I thought I had purchased. Very poor experience. Don't trust this company's online store.
Reviewed Jan. 23, 2017
Purchased an Oster breadmaker off of Amazon.com. The kneading blade was missing straight out of the box. I figured this would be no problem for oster customers service and that they would simply send me the part. After opening 2 tickets with their customer service with no response for 3 weeks, I finally called them and got ahold of someone who barely spoke english. After telling them my problem, they proceed to tell me that they do not have the part or the bread maker and that I am simply SOL. So, instead, I contact Amazon customer service which is AMAZING and they simply send me a whole new bread maker and have the old one picked up and returned.
Reviewed Jan. 20, 2017
We have had the toaster for six months and have not been satisfied with its performance. The toast is not browned evenly, a slight increase in temperature burns the toast. The toast is completely dry when it pops out. We have now replaced the unit.
Reviewed July 31, 2016
Fire Hazard - I used the Oven/Toaster TSSTTVDFL2-D to toast some bread. I served the food and when I return to the kitchen the plastic that holds the handle were melted.
Reviewed July 1, 2016
The short story is this: We were pre-heating the toaster oven to cook a meal. My wife was walking towards the toaster oven, (less than 2 minutes from turning it on) when suddenly, the entire glass door shattered in small glass pieces all over the floor. Even the handle flew off. The temp was set at 325, but regardless of the temp, it is a product failure. Someone (or our pets) could have been significantly injured. Its model # TSSTTVSKBT. Further, we called Oster and they said it was a warranty issue. Completely devoid of the notion that it is a safety and health issue. They were "doing us a favor" by offering a 10% discount. NEVER EVER would I recommend or purchase their products again. We will report this to Consumer protection safety commission.
Reviewed May 22, 2016
My mom and dad got their Oster food processor 32 years ago. They had it for 25 years and we used it for processing fruits, making pesto sauce and baby food. We had to replace it because my friend borrowed it and put ice in it, the glass broke, he never replaced the thing. We bought another oster, and I hope it lasts decades like the old one my parents had.
Reviewed April 18, 2016
Oster Convection Toaster Oven Model # TSSTTVDFL2 - I purchased this toaster oven for my wife for Christmas 2015. About 2 months ago, the oven door handle fell off because the screws through the oven door into the plastic handle holder melted from the heat of the oven. Wal-Mart refused a replacement for this. I want a safer replacement or safer heat resistant handle holders for this oven. We love how well it works, but melting parts! This is a potential fire hazard. Bring your products back to the USA where consumer safety is a real concern. I do not have the receipt anymore - not sure what happened to it.
Reviewed March 27, 2016
I purchased a counter top toaster oven from Oster because my other 2 Osters were wonderful!! What happened??? This oven is disgraceful and so is Oster. This oven is dangerous and has burned everything I have tried to cook -- I put something in it tonight that was supposed to take 55 minutes --- 17 minutes later it was burnt. I want my money back and I want it now. I feel like we need a class action suit against the maker of this oven. I'm going to look for another oven and I've already spread the word to everyone what this oven is doing. I'm going to check the temp to see how bad it really is. This company has a president's office and I'm gonna call them... "Hey Oster??? You suck and you are lousy at customer." Furthermore, I will contact Walmart about this product...
Reviewed Feb. 12, 2016
I find myself for the first time in 49 years writing to complain about a product that is so poorly designed that not only does it not function properly it is extremely dangerous to the point of having almost caused a house fire and having burned its operators on several occasions. The product model number is TSSTTRDFL1 Oster Toaster. This is supposed to be a 4 slice toaster and had bagel option. The design of the lifts allowed toast and even bagels to slip past the lifts and jam the mechanism causing bread to catch fire or smoke out.
Forget about trying to warm up pop tarts. Burnt fingers, wrists trying to recover the trapped food. We finally got to the point we knew if left in use we would become victims of fire. We are fairly poor so coming up with another $80 to $100 dollars was not going to happen so we went without for a long time. We were finally able to purchase a Hamilton Beach 4 slice toaster that works as it should without trying to kill us.
Reviewed Dec. 4, 2015
Please DO NOT ORDER ANYTHING FROM JARDEN CONSUMER SOLUTION or the brand Oster. I have tried to order a roaster over directly from this company on their website on Cyber Monday. They cancelled my order TWICE and after spending a hour on their so called support line TWICE, I was told the product should have been taken off their website and is backordered 4-6 weeks so they cancelled my order and will not honor the price when the product is back in stock. SO basically they could not CARE LESS about their customers. DO you really want to buy something from this kind of company? If you do... Good luck!
Reviewed Dec. 4, 2015
Bought a simple 2-slice toaster at a major retailer. Offered a helpful comment to their customer service (we'll respond in 3 days) that two of the settings had unclear pictograms. They were not mentioned on the carton, and there was no instruction manual. Two weeks later, I told them the lack of response would result in my reporting the poor service. In response, received an email "we're busy" apology but no help. Later received a request for all details and an undertaking to send a manual. Forwarded the details. No response. Then told them that the inside elements did not activate, as if it were on "Bagel" setting, meaning that the bread would toast on one side only. No response. I advise don't buy Oster products.
Reviewed Oct. 10, 2015
Oster TSTTV0000 Countertop Oven. Was warming up my oven to cook a pizza. Noticed it was smoking and assumed it was dirty. Checked and the smoke was not coming from the inside of the oven, but from the right vents at the controls. There was an awful smell of electrical burning. We unplugged the unit and are looking frantically for the receipt.
Reviewed Oct. 5, 2015
I started using my brand new Oster toaster oven model TSSTTVDFL2 about 3 weeks ago. Yesterday I put a pita bread to toast. In a few seconds before even being toasted yet, the whole toaster oven went on fire. What a scary image. Luckily it was on a Sunday and my husband was home. He ran to the kitchen when he heard my screams and was able to take the burning toaster oven out of the house.
Reviewed Aug. 30, 2015
Purchased an Oster TSSTTRJ80T in May 2015. Product quit functioning in August 2015 since the lever will not stay down. Tried 3 outlets in the house just in case, same result each time. Oster warranty process is not worth your time. They contract repairs to small ships, which would be great if the nearest shop wasn't 500 miles away. This model toaster gets good reviews... but not from me. Oster as a whole gets a negative review from me.
Reviewed July 28, 2015
Oster Extra Large Digital Toaster Oven Model TSSTTVXLDG - I purchased this oven from Amazon (new, not a refurb) in January 2014. I used it only a handful of times and noticed that it took forever to heat up. The unit never really seemed to heat up the way it should. Broiling took forever. Now suddenly the oven won't heat up at all. The clock still works great, but as far as being able to cook with it, that's history. What an expensive paperweight. I guess I was lucky, at least it didn't catch on fire like many of them I read about here. I will never buy a product from this company again.
Reviewed July 22, 2015
Purchased Oster electric kettle Model BVSTEK5967 in December 2013 and it has stopped working. I had a toaster that broke as well and was able to have it replaced by Costco. The kettle was purchased at Target and since all stores are closed can't contact them. I will not purchase any more Oster products. Can you help me with this problem regarding the electric kettle?
Reviewed July 19, 2015
Oster countertop extra large convection oven. All of a sudden stopped working. Will not get warm, and the timer will not ding. $85, eleven months ago from Sam's Club. Prior to that, I was thrilled with the product.
Reviewed July 11, 2015
Purchase this microwave a year and a half ago. Worked well during this time. Was using it to heat up an item and the microwave started to spark. When I attempted to stop the microwave I received a violent shock. When I opened the microwave up where the fan vent into the microwave it had burn marks all around the vent. Upon examining the microwave could not see why this microwave was sparking. There has never been any metal or any other items that are not approved to be used in the microwave ever utilizing this microwave. Very disappointed in this product.
Reviewed June 25, 2015
I pushed the lever down to toast some bread and returned to find the toaster engulfed in flames. The lever had not popped up to stop the toasting process and flames were licking my cabinets. When I unplugged the toaster, the fire did not diminish. I carried the flaming toaster outside and as I did so, it was literally melting--dripping liquid black plastic onto the counter, floor, and rugs. The amount of damage to my kitchen is extensive.
Reviewed June 23, 2015
Purchased the oven at a local DIRT CHEAP store. The knobs for selecting your usage and temp selections was missing. I called the Oster appliances number which I looked up online. I was told that since I bought it at that type of store (a re-sale type store) that they could not help with selling replacement knobs. The lady I spoke with tried to say that it was used merchandise. I explained to her that they sell items purchased from Walmarts, Targets and etc that have been bought at close-outs, all new items. She said they could not provide replacement parts since it was purchased under those conditions. I can not believe that this company and the manufacturer of this product does not offer this replacement part. I did not want this given to me, but to buy them.
Reviewed May 23, 2015
I purchased a 2 slice Oster toaster that never toasts evenly on both sides. One slot toasts on one side and the other slot toasts the opposite side. I always have to flip the bread around to toast the other side. I would never recommend this product to anyone!
Reviewed April 17, 2015
On 4-15-15, purchased an Oster toaster oven model # TSSTTVDFL1 from Walmart. When using it for the first time, the fan was so noisy we had to take it back for a refund. On 4-16-15 we went to target and purchased Oster model TSSTTVSKO2. We made some brownies and they came out burned. Purchased a oven thermometer and with the oven set to 350, the oven temperature went to 450. No wonder the brownies came out burned. I can understand a little temp difference but this is not acceptable. Oven will be going back to target tomorrow. With all the complaints I've been reading about fires with these ovens, I won't be purchasing any more Oster ovens.
Reviewed Jan. 24, 2015
We have had our Oster toaster oven (TSSTTV0000) since 2011. It had worked fine until now. Fortunately we've had no fire. Now the timer won't shut off the appliance at all. Even when you unplug it the timer keeps running and defaults to the "stay on" position. I will be writing to CPSC, UL and fire safety organizations.
Reviewed Jan. 18, 2015
Oster Countertop Oven Model # TSTTVRB05. Do NOT buy this POS... After slightly more than a year's use this thing caught fire, and it appears that Oster is well aware of this issue as it is noted in several of the comments above. I cannot believe that they would continue to foist this and other POCs' on the consumer!!!
Reviewed Dec. 12, 2014
Oster Toaster Oven - Burned my hand several times when opening the door because of a chrome strip directly behind the handle.
Reviewed July 26, 2014
Just purchased Countertop Toaster Oven Model TSSTTV0000 at Target. I followed directions and ran it for 15 minutes before use. The handle is SO HOT! It is a safety hazard!! Am returning it to the store. I cannot believe Oster would actually have a product that is so dangerous!! My fingers are still burning! It should be removed from the market. DO NOT purchase this, especially if you have children.
Reviewed July 4, 2014
I purchased an Oster toaster oven model #TSSTTVMNDG on April 18, 2014. I went to use it a few days ago and nothing happened. It would not heat and not of the pressure points on the oven worked. I called the Oster people and I was told since I purchased it on eBAY, they would not honor my 1 yr. warranty. The toaster oven was brand new when I got it and I only had it for 3 months. I do not have anything nice to say about Oster and I will never purchase another Oster product and I will inform my friends and family also not to purchase any Oster products. If I had known the warranty would not be honored just because of eBAY, I would have gotten it at a retail store. It should not have broke down within a 3 month period. I am disgusted, angry and very upset.
Reviewed May 17, 2014
I purchased the toaster oven model TSSTTVF816 and in month it set on fire. It was clean, I had just revised it and threw out the crumbs on the bottom which there really were not any and then I put in a wrap. It was on the top of the toaster so nothing was touching the bottom. I stepped out of the kitchen and literally a minute later, I smelled burnt. When I went to my kitchen, it was on fire. In panic, I opened the door and flames shot up and I instantly closed the door, unplugged it and threw it in the sink. Then ran water over it and it shut it out. It was a horrible experience. I burned 1 finger, my husband three. I'm just glad we caught it on time otherwise I would have lost everything. I will never buy Oster again!
Reviewed Feb. 19, 2014
On August 8, 2013, I purchased an Oster food processor 003426445122 for $69.00 at Walmart 3200 Old Boynton Road Boynton Florida 33436. I had purchased a less expensive brand earlier in the day and when I got it home it didn't work so I returned it to Walmart a distance of 10 miles from my house. I upgraded to the Oster food processor and asked an employee if I could test it before I left the store. She said I could so I went to the customer service counter and unpacked the main part of the machine and plugged it in. It worked fine so rather than repack it up I decided to remove the remaining parts from the Styrofoam packing.
As I was taking out one of the very sharp blades, the thin plastic sheathing that covered the blade slid off causing a 3 inch deep cut into the heel of my right hand. I started bleeding all over the floor and the store manager had someone try to stop the bleeding and soon realized I needed emergency medical attention. He had me taken by ambulance to Bethesda hospital 10 minutes away where they gave me 13 stitches and a Tetanus shot. I was told to return in 2 days to be re-evaluated. On that second visit it was recommended that I see an orthopedic surgeon, "just in case there was serious damage", which there wasn't.
I notified Walmart's main office through my attorney of the expenses I incurred. Their response was to take it up with the Oster company. I decided to let it pass but I have been getting many harassing notices for the outstanding charges I owe. Beginning with a $250.00 ambulance fee, hospital fees of $65.00 and $51.82 for 2 visits, and the surgeon's fees for 2 visits for a total of $86.91. I have decided to notify you to see if you will assume the responsibility since I feel the dangerous way the blades were packed was neither my fault nor Walmart's. I am sending to your office photos of my wound as it looked that night, also photos of the way the unit was packaged, since I returned the open unit for an unopened unit and my lawyer took photos of each piece as I unpacked it and how it was packaged. Also a copy of the original purchase receipt and the payment notices I have received for several months now...
Reviewed Oct. 1, 2013
Oster Digital Countertop Oven Model #TSSTTVDFL1 - Purchased 4/29/13. On 7/14/13 - less than 3 months of occasional use, a giant Hiss & I looked over at Toaster & flames were shooting out the rear. Acrid fire smell lasted in the house for 2 days. Do NOT purchase this product as looking at the reviews/complaints, the Fire Hazard is noted well more than several times.
Reviewed Sept. 22, 2013
Large size unit, great looking. Worked for 19 months before quitting. Turns on for 2 or 3 seconds before stopping. Holding start button results in a rapid on/off with relays engaging/disengaging. Fuse okay, all 4 heaters start warming, disconnected oven temp sensor, same results. Without schematic further troubleshooting useless. Went back using an old Krups toaster oven that's over 10 years old. So much for today's technology.
Reviewed Sept. 8, 2013
Purchased an Oster Home Microwave Oven for wedding gift for friend. They didn't get married so it's been in storage in my attic since. My old microwave stopped working so I brought the Oster down and plugged it in. Mind you, it had NEVER been used. The first time I used it, it tripped the breakers and had to secure the line with the Oster being the sole user of the line. Next, heated a TV dinner and the dinner heated first half, took it out and stirred the food, put it back in and the microwave wouldn't heat and caught on fire.
The case of the microwave was extremely hot and the glass turntable was hot as well. I unplugged it and cleaned the inside of it - of fire residue. There was nothing to clean except for the fire residue. I waited for it to cool off and plugged it back in and put the dinner back in to continue cooking it. The microwave won't heat now. I mean, it turns on, lights up, turntable spins, but no heat. I've checked both fuses and they are fine. I suspect the magnetron is fried, but I no longer care to trust this machine, as the fire was scary. My kids deserve better products than a fire hazard in their home, so we will throw it away and purchase a G.E. product - old faithful.
Reviewed Aug. 27, 2013
$40 toaster broke after 18 months. The lever won’t stay down (and yes, it's plugged in). I would have been better off with an $8 toaster had I known I would not get a lot of use out of it. This is not rocket science nor a complicated appliance. There is no excuse for a mid-priced toaster to break after minimal use. Looks like this is an on-going issue with Oster.
Reviewed July 31, 2013
Thermostat broke and vendor cannot supply parts. There should be a law that they must supply parts for a certain period of time. Do not buy Oster!!!!
Reviewed July 8, 2013
Let’s start with the consequences - possible radiation contamination. I purchased this microwave about a year ago. I started noticing burn areas. Then today while cleaning, I noticed the right bottom corner at the opening was melted and warped. Naturally, you wonder if radiation has been leaking. Purchased at a local supermarket outlet (HEB).
Reviewed June 28, 2013
Four months ago, I purchased an Oster Convection Oven at Costco. The first few times, it operated beautifully. Two weeks ago, I put in a casserole - set the timer switches and, five minutes later, heard a faint PFFT - and the coils changed from red indicating hot to black. It is not the cost; it is the principle that a product should last longer than four months.
Reviewed June 17, 2013
I bought an Oster coffeemaker in November of 2011, and now it doesn't work. Very disappointed that it only lasted a little over a year and a half. I have another coffee pot we've had for at least 15 years and it still works. I bought the Oster because I thought it was a good product and would last longer than a year and a half. Guess I will go for another name brand product.
Reviewed May 29, 2013
Toaster Oven - The door handle came loose and fell off. Upon examination, the screws holding the handle cannot be tightened because the two screws (heads) are under the glass cover. It looks like they forgot to drill holes in the glass door to allow access to the screws to tighten the handle.
Reviewed March 27, 2013
The oven toaster does not have a separate control for toast. To toast, you just turn the oven to 450 which is odd. To turn off the toaster/oven, you turn the timer switch counter clockwise to off. The next stop on the switch is Stay On. It is very easy to go past Off and turn the switch to Stay On. In fact, it has gotten to the point where it is hard to stop on Off. It takes 2 or 3 tries to get it to stop on Off. I have accidentally turned it to Stay On several times. Today, it got so hot it melted the cord connecting it to the outlet. Even though it still works, I am going to throw it out.
Reviewed Dec. 15, 2012
After a harrowing experience with a small kitchen fire in our home, I have come to find that there are numerous other complaints about the Oster 6058 and 6059 toaster ovens causing fires. Our toaster oven had given almost flawless service for about a year, until this point. The fire, without a doubt, was caused by our Oster 6059 toaster oven. After some research and simple detective work, I have come to know that it was Made in China and that Oster still has not recalled the product after 71 complaints that I can see. Most of the complaints are about flames shooting out the back (not from within the cooking compartment). After numerous attempts to reach them, Oster has not expressed interest in our damages or any type of compensation. I feel, in short, a class action suit is in order, before someone is injured or dies. Where is the "Universal Labs" government agency, that UL listed product testing lab that tests these products? Are they taking kickbacks or just asleep at the switch?
Reviewed Nov. 13, 2012
Deep Fat Fryer Model CKSTDFZM70 - This item was received as a gift in August 2010. It was used less than a dozen times, when the on-off knob came off while it was in use. We were able to unplug the unit, so we did not sustain any damage other than the loss of the food that we were attempting to prepare. However, upon examining the knob, we determined that the connection had melted from the heat given off by the unit while it was on. This was a perfect example of poor workmanship on the part of the manufacturer. We now have an unusable piece of equipment and have added Oster to our list of companies to avoid when making future purchases.
Reviewed Oct. 31, 2012
I purchased a model OTM1101VBS microwave oven at Real Canadian Superstore in Duncan BC Canada in 2008. This unit was manufactured in 2007. It worked well until about three months ago when it turned on by itself in the middle of the night. The part that came on was the convection heating element. I was lucky that I had to get up to let the dog out or it could have caused a fire. When I told the store about the problem, they said to contact Oster as they do not stock their products anymore. I wrote to the company. After a year, I still have had no reply. I will never buy another Oster product and will recommend that all my friends do not buy from them either. It is amazing how a company like them can get away with the way that they treat customers. Very bad business practice.
Reviewed Oct. 19, 2012
Two weeks ago, I came home from a long week at work and proceeded to start dinner. I put two pieces of English muffin in the model 6309 Oster toaster and set the thermostat on medium low. I was pre-browning them to make garlic toast to go with the pasta I was starting. I went into the living room to wait for my water to boil. The next thing I know, a rolling cloud of smoke is pouring down the hallway from the kitchen. Racing back there, I discovered that the toaster had malfunctioned and the toast was completely burned to charcoal. All the functions of the toaster had quit working. I couldn't get the temperature knob or the cancel button to do anything. I had to force the lever up to eject the burnt nuggets from the slots.
Meanwhile, my neighbor (I live in a 6-unit apartment building) was frantically pounding on my door and ringing the doorbell, convinced that the building was on fire as there was that much smoke. It took over a week of Febreze and open windows and doors to air the smoke out of my home. I have never in my life experienced a complete malfunction of an appliance like this before. My grandmother owned one toaster for most of her adult life without experiencing any problem. This thing could have not only gutted my unit, but could very well have burned the entire building down, possibly even injuring or God forbid, killing me or my neighbors.
No appliance, not even a toaster, should be put on the market without some sort of safety feature that would prevent this sort of thing from happening. I will never have an Oster product in my home again.
Reviewed Oct. 13, 2012
I went online to see if there were any recalls on Oster products. Sad to see all the complaints. Well, mine is their electric can opener purchased 6 months ago. The metal bracket holding the blade broke. Even though it only cost me $39.99, I expected it to last a couple of years. Had one years ago, and it lasted me 10 years. Now things cost more and made cheaper. And they don't care.
Reviewed Sept. 19, 2012
The toaster release lever did not release automatically. It had to be forced to the up position to retrieve my toast. The toaster never turned off. I guess because after returning to my home 5 hours later, it had completely melted and burned up. My house was filled with smoke and soot as well as melted plastic into my granite counter tops and blackened cherry wood cabinets and ceiling!
Reviewed Sept. 16, 2012
I bought a battery-operated dog trimmer. I put an AA battery in it, it would not touch the connection at the negative terminal, was built for what looked like an AAA battery which is not meant to run on. I e-mailed Oster and they told me they knew of the problem, "You are right, the negative connector is improperly placed" is what they told me. I should use a screwdriver to pry the connector to make contact, return it to the store I purchased it at, or mail it to Oster and they will correct the problem. Here is a company that knowingly made a product that doesn’t work and is still selling them. I could not believe the e-mail when I got it.
Reviewed July 4, 2012
Several years ago, I purchased the Oster Food Steamer, which is nice. But the lettering began to come off even with mild cleaning products. I can barely read anything on the appliance: temperature settings, name of the product, etc. I see that the Steamer is made in China. My friends warned me about such purchases. What kind of "cheap" paint do they use?
Reviewed June 6, 2012
Oster Toaster Oven TSSTTVMNDG - This is the large toaster oven with touch controls. Just after one year of light use of the touch controls, which are pressure pad switches, it stopped working. I tried to get a new pressure pad and/or control unit, and was informed that there are no internal parts sold for this appliance. This is the ultimate in planned obsolescence, and a great pity, since the appliance is quite well-built otherwise. I purchased another brand with manual controls, which are replaceable if they wear out.
Reviewed May 3, 2012
Oster food processor model # 3320, I reached in to take the blade out and it flipped on by itself. The lid was not on and the button was not being pushed. The safety mechanism failed.
It sliced half way through my finger. I required 9 stitches. I own a house cleaning company and I could not work for 3 weeks which equaled to thousands of dollars in lost wages. I now have permanent nerve damage in my finger and scar. Oster has not helped me with any medical bills, lost wages or a refund on the product. This happened 4 months ago. I filled out all required paper work and sent everything in and have received nothing but the run around.
Reviewed April 2, 2012
The Oster stainless toaster oven (model 6058-126-001) stopped working (no visual display). I tried finding a service center (emailed Oster) only to find out the "** thing" was made in China and there is no service repair centers (i.e. no replacement parts). The Oster Brand is "** because I bought what I thought was a "brand name" toaster oven. Shame on you, Oster, for screwing customers. You turned a good brand name into one of the cheapest brands on the market.
Consumer warning: when you buy a new appliance and it works for less than one-year you, better know if you can fix it or toss the appliance in the trash because Oster never designed the appliance to be repaired. Thanks Oster and China, you to deserve each other. You are nothing but a bunch of "trash" dealers preying on the USA consumers.
I believe that if Oster has cheapened its product line to improve better bottom line figures, they do not have the consumer's best of interest in mind when it comes to product reliability. What good is Oster's low price if and when your product(s) breaks within a year or less? If I could sue Oster without bankrupting my retirement, I would sue for not informing customers how Oster has hidden their customer service policies by not informing the public or making customers aware pre and post sales of the fact that Oster products built in China were never intended to be repaired locally through USA service centers. Oster, shame on you. I'll bet our landfills are full of your crappy products.
Reviewed Jan. 2, 2012
I received it as gift and right away doesn't work. It appears as a very large paperweight in my family room. Excellent piece of junk. Thank you Oster!
Reviewed Dec. 11, 2011
Toaster caught fire for no reason. I lost my whole kitchen because I was upstairs sleeping at the time. I lost everything I owned in the kitchen. Most of my belongings throughout the house were ruined from smoke damage or from the firefighters tearing through it. I had to move out of my apartment witch was declared uninhabitable and was homeless for 3 months. On top of it all my landlord kept $1000 from my deposit for "fire Damage".
Reviewed Oct. 11, 2011
Just made some toast and was eating when the toaster caught fire. I had no idea the toaster was on fire until fire alarms went off. I normally keep the toaster unplugged when not in use. I thought I had enough time to eat before unplugging. It could have been a big fire if I was not home.
Reviewed Aug. 19, 2011
I have the same complaint as others posted about the Oster 12 bottle wine cooler, model OWO912H6H. It was a Christmas gift from the kids. There was no receipt and the unit died after 6 months. I am hoping to have an electronics friend figure out what's wrong. It's not a blown fuse as most others have posted.
Reviewed Jan. 20, 2011
I bought the model 6081 Oster toaster oven for Christmas for my husband. Up until today, we had no issues with it. However, this morning I placed the settings on toast and the timer on medium toast. I went into the other room to get the phone, fully expecting the timer to go off when the toast was ready. Within a matter of minutes I smelled something funny. I walked back towards the kitchen and the whole kitchen, living room and dining room was filled with smoke and flames were coming out of the door or the oven reaching the cabinet. The fire was so bad I had to call the fire department. My house has suffered some smoke damage, but no burn damage. This happened within 5 minutes because I was getting ready for work and watched the clock carefully. So the fire department looked at it. The timer got stuck and did not go off and this is what I reported to Oster who I called immediately after the firemen left.
We had a total loss of $65.00 for toaster oven on sale, had to wash all fabric, drapes, pillows, comforters, and steam clean carpets. We also had to scrub down the cabinets. We may have to replace all drapes.
Oster insists the toaster be returned to them for evaluation of cause of fire. I said, “No, I will take it to my own technician who will be unbiased.” They said they'd send me a free new toaster oven, even one that was digital. “No,” I said. I have had toaster ovens for years and never had this happen. I do not want another Oster, but I do want my house cleaned and damages paid for. I give them an "F" rating on solving serious customer problems.
Reviewed Oct. 24, 2010
Many customers have complained about the Oster OWO912H6H wine chiller quitting on them, and not being able to get help from the company. The same happened to me, so I decided to investigate the problem myself. What I found is a blown fuse on the circuit board that was stopping the cooling fan from circulating air across the heat sink. Without a way to bleed heat off of the circuitry, the wine chiller can't cool. The fuse is hardwired to the board, so I clipped it off with my wire cutters, and took it to Radio Shack to purchase a replacement. Using my soldering iron, I soldered the new fuse in place, and now the wine cooler chills wine just fine. Too bad Oster sucks as a company and forces its customers to resort to fixing appliances themselves.
Reviewed Oct. 8, 2010
I purchased at Costco 3 weeks ago. Was pre-heating last night to 350 degrees and the door just randomly shattered to pieces. Thankfully, we were on the other side of the room and the animals were outside. In our conversation with Oster, they are happy to replace but don't seem to be addressing the problem. We're going to take it back to Costco and let them know. Perhaps they'll take some action with the manufacturer. This product is clearly a safety hazard.
Reviewed Sept. 4, 2010
We bought an Oster 6248 toaster oven a couple years ago at Bed, Bath & Beyond. The last couple of months, it has started going into a mode where it displays Err on the display, beeps a lot, and will not function. Sometimes, if you push buttons for a while or let it sit there and beep for long enough it will eventually get back to normal for a while. Lately, it has gotten worse so that we're lucky to get one toasting session out of it and have pretty much given up on using it now.
From the reviews I see on the net, Amazon for example, this model is failing a lot in the same way. In fact other users, in some cases with other Oster models, report that it has become a fire hazard. It seems to me this would be a good case for a class action lawsuit: a product designed in such a way that it will always fail, sometimes even in a dangerous way. To add insult to injury, the customer complaint form at the Oster web site is broken too. It says that you can enter 500 characters to describe the problem and there is a counter to show how much you have typed. But actually, if you enter more than a few words you will not be able to submit the form at all.
Reviewed Aug. 29, 2010
I received the Oster 12-bottle wine cooler (Model 0W0912H6H) for Christmas and now after 9 months it quit. Display works but fans do not and it no longer cools. I'm sorry but I am getting tired of being ** by manufacturers. If they are going to sell junk, label it as junk. But they don't care. They have your money already. Oster should stand behind their products and offer some kind of solution to their problem!
Reviewed Aug. 18, 2010
My Oster toaster oven has caught fire twice now. I was toasting a slice of bread when I noticed smoke and flames. Scared the crap out of me. I went today to purchase a fire extinguisher but I don't know if I should trust this product. Apartment filled with smoke, and it charred the stand it was on but I got the fire out before anything else burned.
Reviewed July 23, 2010
I purchased a Oster Toaster Oven, model # 6057, date code-B100, approx. 8 months ago. I have owned several with no problems, but this one has experienced digital problems where I can't change settings. And then today I came home from work and the oven had turned on by itself and was red hot, this is a fire hazard. I purchased the oven from Wal-mart but do not have my receipt or box that I can exchange it. I would appreciate the manufacturer to do so. It is black in color.
Reviewed July 20, 2010
While roasting a chicken breast at 350 degrees, the glass door suddenly exploded, throwing shards of glass (and the handle) all over the kitchen. I lost the chicken in the oven and side dishes on the counter.
Reviewed June 10, 2010
I received a gift of the 12 bottle wine chiller (model OW0912H6H), which stopped chilling about 6 months after using it. The electricity still works, as the digital readout still works, but the fan does not. I could not find my paperwork that came with the product, so I "Googled" the product name, hoping to get some information, as to how/where to get it repaired. After seeing all the comments on this website, I don't have much hope for help in getting a repair. I believe it was purchased at Best Buy, but I have no receipt. The economic impact is that, I need to purchase a replacement wine chiller. I was quite pleased to have received it as a gift.
Reviewed Feb. 18, 2010
I purchased the Oster Wine Cooler Model # 0W0912H6H in December of 2007 and it did not work after a month. No assistance was offered by the company. I was out $130.00
Reviewed Feb. 5, 2010
I have been very upset about the Oster Wine Cooler not keeping a constant temperature. I was happy (if that can be said) that I found all of these complaints; obviously, I bought the wrong product. I trusted Oster but now see that I was wrong to trust them. Up until now I have not done anything, that is get in touch with Oster or Best Buy. I never thought to go back to Best Buy. Now that I have read all of these complaints, I am happy to realize it was not only me that had a problem. I will try to purchase another cooler and will stay away from Oster, and that goes for any other household appliances.
Reviewed Dec. 31, 2009
Like many others, I purchased the Oster 12-bottle Wine Cellar on Christmas in 2007. It was installed in a new electrical outlet. The thing quit working in 6 months.
Reviewed Oct. 19, 2009
Reviewed Sept. 4, 2009
I purchased the Oster 12 bottle wine cellar model 0W0912H6H, and like the pages of other dissatisfied customers, it quit working 6 weeks after I started using it. I tried the warranty info contact, and through the internet, I discovered they were no longer in business. I tried Sunbeam and read the new company is not liable. I tried Best Buy, where I made the purchase, and was given no help with my problem. Needless to say, I won't buy the brand again and will do my best not to purchase from Best Buy either. With all the complaints, why can't something be done to honor the warranty and the consumer? I will continue to give bad reviews due to this experience.
Reviewed Sept. 3, 2009
Oster blenders are advertised as having an "all metal drive" inferring that they are stronger and more durable than competing products that use rubber or plastic in their drive systems. After purchasing one of the Oster Beehive series blenders and having the drive system shear in half through normal use, it became obvious upon inspection of the broken part that the drive system has a rubber coupler between the motor and the blade assembly. This coupler failed within two weeks of normal use. We subsequently replaced the broken blender with another Oster unit and it too failed within two weeks of normal use. A third blender was ordered from the same series and it too failed within two weeks of normal use.
Upon further research, I have come to find out that this drive failure is very common with this company's blender products. There are dozens of negative reviews on Amazon.com from customers who have had the same failure over and over again. I do not feel that it is right for a company to be advertising their product as having an "all metal drive" system when it in fact does not. Once more, this rubber coupler in the drive chain is prone to chronic failure through normal use, which also goes against their claims of having one of the most durable blender product lines in the world. Isn't this against the law? I don't understand why there has not been a product recall or an effort to force Oster to change their deceptive claims about this product line.
Reviewed Aug. 26, 2009
I bought the Oster 12-bottle wine cellar OW0912H6H for Christmas from Best Buy two years ago, never used it until a month ago. I used it for one month and the fan stopped working. Now I am out $129.00 plus tax like so many others out there.
Reviewed Aug. 9, 2009
I too received Oster's 12-bottle wine cellar (model OW0912H6H0) as a Christmas gift from my kids in Dec 2008. It stopped working in July 2009! After reading all the complaints on ConsumerAffairs.com, I called Oster. They were not helpful nor encouraging regarding any type of warranty as I was told that Oster licensed out their name on many products and this was a case of buyer beware.
Kudos to Best Buy, Mill Plain Store, Vancouver, WA! I knew my son had purchased it there, so that is where I returned it. I had no receipt, they didn't care as they found the purchasing info on their computer. The customer service manager Cole refunded me full price of the unit, which I promptly used to by a Vinotemp 12-bottle cooler. Bill, a salesman in appliances, was terrific too. Best Buy stood behind the product that they sold with great professional courtesy. This consumer will continue to shop at Best Buy!
Reviewed July 26, 2009
I purchased the wine chiller #OW0912H6H for Christmas 2008 and the unit stopped working 3 months later. I called Best Buy and Oster, and received the same results as everyone else, which was nothing. There should be some type of suit started against this company or whomever is responsible for this product failure. I lost $140.00 for the purchase of the product.
Reviewed July 25, 2009
I don't understand why Oster won't stand by the wine cooler model OWO912H68. Nowhere on the unit does it reference another maker. If they don't respect their brand name, then I don't either. There's plenty of competition to force them into bankruptcy also. The wine cooler worked for less than a year.
Reviewed June 16, 2009
I purchased the Oster wine cellar (model OWO912H6H) at Best Buy. When it stopped working, Best Buy said it wasn't their problem and Oster said they didn't manufacture the item—Petters did. Of course, Petters is now bankrupt and nobody will take any responsibility for this product. There are dozens of complaints on this item that are very similar to my experience. It is frustrating to know that when you buy a product with a certain brand, it might not actually be that brand after all. And, when it isn't, nobody wants to share in the burden of the responsibility when something goes wrong. I am tired of the companies taking all the profit and none of the blame for a defective product. The consequences are $100and a bit of time trying to sort out the warranty that nobody will honor.
Reviewed May 2, 2009
Reviewed May 2, 2009
Reviewed April 24, 2009
Reviewed April 24, 2009
Reviewed April 18, 2009
Wow! Like so many others, I bought this wine cooler. I only bought three, one for myself, and two others for friends of mine for Christmas '07. I have called as well with the same results as others. I am incredibly frustrated with both Best Buy and Oster, and I would like my $300 back!
Reviewed April 16, 2009
I purchased an Oster compact refrigerator model OR4505G3B on 10/29/08 at Best Buy #102 in West Covina, CA. The refrigerator stopped working on 04/15/09. It was covered under the 1 year manufacturer warranty so we called the number on the warranty, 1-866-866-6283, which has been disconnected. Their website, Osterliving.com, also does not exist. I called Oster at 877-383-6399 and was informed that it was not their product and to contact MLO Appliance. I was unable to reach anyone at MLO.
Reviewed March 21, 2009
Reviewed March 11, 2009
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Reviewed Oct. 30, 2008
Reviewed Oct. 22, 2008
We rec'd an Oster Wine Cellar for Christmas. In May it stopped cooling. I called the above telephone number and was told to cut off cord along with receipt and send to above address for refund as I could not return it to Best Buy. I have still not received my refund. I called sunbeam today and was told they would have to get back with me as the company went out of business.
I do not believe that a product that lasts only 5 months takes a company 5 months or longer to try to get a rebate. Also, i believe that if a store sells a product that they should back it up, and although Sunbeam subcontracted this company that they should back it up. I will be sure that any product that has a sunbeam or oster label will never be in my household.
Reviewed July 12, 2002
The company was called and all they said was that if they returned the item it would be replaced. No action was promised to investigate the safety of the item. Therefore, we have not returned the item. Just replacing it does not speak to the fact that there is a serious problem regarding saftey.
Oster Appliances Company Information
- Company Name:
- Oster
- Website:
- www.oster.com
