Oreck Vacuums Reviews

I received a certification with my vacuum entitling me to 5 free tune-ups, one per year. After having 2 tunes-ups completed (the first was one year and one month after my purchase date, the second was 2 years and 2 months after my purchase date), they informed me that since I was bringing it in four months after my purchase date, that I forfeited a year. However, I was still within the calendar year of the third year, and it did not say that on the certificate. Three Customer Service employees would not admit that there was an error made, but all said that even though it did not say the tune-ups needed to be completely within a year of the purchase date, that is what it meant. All three were sarcastic and rude. My Oreck vacuum is average in its performance and certainly not what the company claims it to be. I will never buy another one and will never recommend one.

I purchased an Oreck XL 21 silver Titanium off of the TV on 6/2/07. It was 749.00 with a 21 year warranty. When I took it to the service center above and went to retrieve my vacuum I immediately noticed that it wasn't my vacuum. It was very obvious to me that it had been switched to one that looked like it ran into a lot of furniture-- mine was practically brand new. Paul Hill told me that that was impossible because the serial number was imbedded in the machine and he could'nt have switched it.

Bought vacuum and tried using it, it did not pick up as it should. I e-mailed the company, I called the company. They just say, "Take it to one of our stores," which means I would pay to have it looked at, even with guarantee. They also told me to take certain parts off and check them. I hate this vacuum. I tell everyone not to buy one.

REF: refusal to stand behind manufactured product. My wife and I are on our 2nd Oreck Vacuum machine purchased here in Honolulu. The first one functioned pretty well and we had no real complaints. The second one, however, has been a problem from the start. When we first began using the machine it seemed very heavy and hard to push. We took it to the dealer and were told there was nothing wrong with it, it must be our carpet. So we took it home and tried again. I called and questioned the dealer again and was told the carpet must have a high humidity and that is making the machine hard to push. So for nearly 2 years we have struggled with the lightweight easy-to-use Oreck and felt more and more that we should have returned it right away.

I bought my Oreck Vacuum Cleaner in May of 1999. It was a model XL-2100 Blue Base Commercial at a cost of $429.90. For over $400.00, I would expect the vacuum to at least do a minimally efficient job. The Oreck may be able to pick up a bowling ball, but what good is it if it can't even pick up a pill of fabric or a dust bunny from the carpet? When I've brought it in for service the last couple of times, a very snotty woman told me that I just had to have regular maintenance and replace the belts. I've done this each of the last two years and am still experiencing the same problems.

We moved out to end of the earth Montana. After years of hearing how wonderful their vacuums are, I decided to buy one. It finally arrived and I could not wait to use it. I worked great for about a month and then it was downhill all the way. I had to wait to the one year anniversary to take it to my LOCAL dealer 250 MILES AWAY, when I brought it home it worked even WORSE than when I took it to the shop. I have not received any assistance from Oreck even though it is still under warranty. Don't buy an Oreck. They need to be X'd out.

In 2002, I bought a XL 3600 vaccum cleaner from Oreck. Page 3 of their warranty says 10 years on housing, 3 years on all else. Page 4 has a diagram with each part pointed out with an arrow and numbered. #14 points to exactly the part on my vacuum cleaner that is cracked in several places, and states Fan housing. Moreover in their own diagram there is NO other part labeled housing. I called Oreck and they told me it was covered under warranty and to take it to the closest Oreck store. I did. It is 20 miles away. They refused to honor the warranty.

I ordered my second Oreck in November of 2004 to be sent to a new address. When I called to see why I had not received my vacuum, I was informed they shipped one to my old address (had not lived there for several months at time of new order). I was sent a new unit and told that they would put a trace on the other unit and I would not be responsible. I have since received three past due notices and threats to sent it to collections! I have a spotless credit rating and this is harassment by the Oreck Corporation. I have sent them another letter today stating that if I do not get a written reply taking this off my account by August 1, I will lodge complaints with the BBB and go to my local TV consumer advocate group. But I found this site and decided not to wait.

In December 2003 I order an Oreck upright vacuum from the Internet which had 2 FREE gifts--a handheld vacuum and an iron. The advertisement said that if you returned the upright before (I think) 30 days, the handheld vacuum and iron were yours to keep AT NO COST TO THE CONSUMER. I returned the upright in January 2004 because I didn't like the way it cleaned. I wanted something with more suction. I kept the two free gifts. In October 2004 charges started to appear on my credit card from the Oreck Corp. I called in January 2005 to see what the charges were for. I was told that it was an error. Sometimes the computer had glitches. The charges would be removed and my credit card would be reimbursed.

I purchased an Oreck vacuum cleaner through an American Express offer mailed to me by Oreck to Amex customers. I had never heard of them before or had any contact with the company prior to that time. I agreed to a special offer of 14 month equal payments billed to my Amex card. About 9 months into the billing, I upgraded my Amex card to a Rewards card and my account number changed. I contacted Oreck and gave them the new number to bill. They informed me at the time that I had a back payment that had been refused by Amex because of the card change. I agreed to a one time payment debited out of my bank account to protect my credit and promptly gave them the new Amex card number for billing.

Bought a Oreck XL vacuum in Paramus, NJ, 2004. Spent aprox. $350.00. Have had to replace belt several times, motor smokes to almost fire. Very scary, even after replacing belt. Called customer service 12/4/04, they told me it has a defective brush. Called Oreck Floor Store in Paramus, NJ to get copy of invoice. They told me no warranty, even if it's defective. Not to mention how expensive it is to buy vacuum bags, $17.00-18.00 for 3-4 bags, and the inconvenience of trying to find a specialty vacuum store that carries the bags. I guess vacuums are only built to last 2 years.

I purchased a vacuum cleaner from Oreck and it came with a free Iron and a free canister Vacuum cleaner. If I tried out the vacuum and was not satisfied within the 30 days I could send the vacuum back and receive a full refund and keep the iron and canister vacuum. I called them a month later after sending the vacuum back and I was told that I could not get my money back unless I sent the free canister vacuum back. I told the customer service agent that their order stated it was free just like the iron and that is what had made the order attractive, but she insisted I return it. Please let me know how I can go about getting my money back. Thank you.

A defective vacuum cleaner was replaced by Oreck. The old one was returned. Now ORECK says that it was not returned and is threatening with collection for the price of a new cleaner.

I have had ongoing problems with Oreck for about 2 years and am at my wit's end. I bought a vacuum which literally fell apart and ONLY after hours of correspondence with the LA BBB, did Oreck replace it free of charge. They were supposed to send a prepaid box to return the original vacuum and FINALLY they sent me a box but I have not had time to return the original and also need to ensure they included a prepaid sticker.

I took the Oreck challenge. And a challenge it was! After two weeks we decided that it didn't work any better than our $60 vacuum, so we peeled the label and returned it. And kept getting billed. We called, we wrote, and all they said was "Well, we never received it." We had written down the confirmation number, but it got lost when we moved.

I purchased an Oreck vacuum through an ad in a magazine in October of 2002. The sales lady said I would have 30 days with no payment. Two weeks after receiving the Oreck, I got a "minimum payment bill". They also sent me a canister vacuum & iron "free" with the vacuum purchase. Whether I kept the vacuum or not--they were supposed to be free. As the bill for the Oreck vacuum came from Household Bank, I called them & Oreck about the early bill. They each passed the buck back & forth. I got another bill with a late fee on it. I couldn't get either company to work with me. I decided to make a payment over the phone because I didn't know what else to do. The minimum payment was $20.00. I made a payment of $100.00 to give me time to figure out how to get one or the other of the companies to listen to me.

We bought the upright vacuum 3/22/01. While I am happy with its performance, other than it won't go under kitchen cabinets, the belt breaks at least once a week which is too often and paying what we did for the sweeper, this seems to be very irregular and it is a pain to clean the sweeper every time you vacuum. I know we have had it a little over a year, however I do not believe it should start acting up quite so soon. I would like to know what can be done about this problem. Thank you.

We attempted to purchase an Oreck vacuum cleaner August, 2001. After a considerable time, we called the company to inquire about the non-delivery of the vacuum. They checked and UPS had apparently delivered the unit to someone in Santa Fe. We live in a city (Taos) located 90 miles north of Santa Fe. Since that time we've received four requests for payment of the undelivered vacuum cleaner. Each time we're told that the problem has been resolved. Their last request for payment came on 2/26/2002. We promptly called them to be told once again that Oreck has resolved the issue but we have considerable doubts given Oreck's poor track record so far.

Several months ago, I ordered an Oreck Extended Life Vacuum over the telephone, putting the purchase price on my Oreck Charge Card #**. I received my vacuum and started using it immediately. Soon after, the metal piece on the intake opening fell off and my husband had to repair it. Next came the handle falling apart and my husband again had to repair that. The next problem which occurred and continually does so every so often, was that the outer bag keep coming completely off of the handle releasing dust into the air.